Credit Controller

About VIRTUS

VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres.

In May 2023 we announced our plans to expand into continental Europe, with our first data centre due to open in Berlin in 2026, to be quickly followed by two full campuses and expansion into other countries in the pipeline.

Our mission is to consistently exceed the expectations of customers through innovative, high-quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add to the quality of our customer proposition and business.

We value individual endeavour and initiative and encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength.
Job Summary

The role of a credit controller at VIRTUS is to manage the credit control function by ensuring timely collection of outstanding invoices, maintaining accurate records, and supporting the AR function of the company. This role is critical in managing customer accounts, reducing aged debt, and ensuring adherence to agreed payment terms.

Duties and Responsibilities

The role includes but is not limited to the following: -

·       Ensure timely and accurate collection and cash processing operations in accordance with group policy/procedures.

·       Monitor customer accounts to identify overdue payments and proactively follow up via phone, email, and written correspondence.

·       Maintain detailed records of communication with customers regarding outstanding debts.

·       Support with the resolution of invoice disputes and escalate complex issues to the Revenue Manager.

·       Monitoring of accounts receivable inbox responding and escalating customer queries

·       Liaise and maintain relationships with Sales and Operations teams to escalate credit control issues.

·       To review the unallocated receipts, reconcile customer accounts and allocate all customer receipts adhering to the customer remittance advice.

·       Prepare and distribute regular aged debt reports and present to the Group Revenue Manager on a weekly basis.

·       Prepare the monthly Credit control dashboards for presentation to the CFO.

·       Recommend accounts to flag as ‘Risk of disconnect’ or write-off where necessary.

·       Support month-end and year-end closing processes related to accounts receivable.

·       Updating and maintaining procedural and controls documentation to ensure compliance with internal audit and in the future SOX requirements.  

Any other reasonable requests made by your line manager.

What success looks like in 12 months’ time:

Proving to be a reliable and conscientious Team Member within the newly specialised AR Function within VIRTUS in order to ensure future SOX compliance readiness. This would involve meeting all KPI targets with respect to:

• Reduction in aged debt (30/60/90+ days).

• Percentage of invoices paid within terms.

• Number of disputes resolved within SLA.

• Accuracy of customer account reconciliations.

Person Specification

Qualifications

Essential: 

·                Educated to A-level standard. 

Desirable: 

·                Educated to degree level. 

·                AAT qualification or equivalent (desirable but not essential).

Knowledge:

Essential:

·       Microsoft Office (Excel, Word, PowerPoint)

·       Knowledge of accounting systems (e.g SAP)

Skills:

Essential:

·       Ability to contribute to and work well with the team.

·       Planning and organisation skills and able to prioritise to meet deadlines and cope with fluctuations in workload.

·       Willingness to learn.

·       Good practical knowledge of finance processes and controls.

·       Proven experience in a credit control or accounts receivable role, ideally within a B2B or technology/data centre environment.

In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.