
About this role
Customer Service Representative
Location: Los Angeles, CA
Company: Pixel Pop Biz
About Us: Pixel Pop Biz is a dynamic marketing company based in Los Angeles, specializing in innovative digital solutions that help businesses enhance their online presence and engage with their target audiences effectively.
Job Overview: As a Customer Service Representative, you will be at the forefront of our organization, serving as the first point of contact for our valued customers. You will interact with clients through various communication channels to provide assistance, answer inquiries, and ensure an exceptional customer experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist customers with product information, pricing, and order placement
Resolve customer complaints and issues effectively and efficiently
Process returns, exchanges, and refunds according to company policies
Provide technical support and troubleshoot product-related problems
Maintain accurate records of customer interactions and transactions
Requirements
Qualifications:
High school diploma or equivalent; college degree preferred
Proven customer service experience in a similar role
Excellent communication skills, both verbal and written
Strong problem-solving and conflict resolution abilities
Familiarity with CRM systems and customer service software
Ability to multi-task and prioritize in a dynamic work environment
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Job details
Workplace
Office
Location
Los Angeles, California, United States
Job type
Full Time
Salary
38k - 48k USD
per year
Company
Website
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