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Hotel Concierge
- Workplace Type
- Onsite
- Location
- Nashville
Description
JOIN OUR FUN-EMPLOYED FAMILY!
This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!
Have fun offering Historic Tours of America’s ® tours and attractions while inviting guests to learn about our historic city!
Job Summary
Our Hotel Concierges are stationed in a hotel lobby and work seamlessly with the front desk, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. Effectively sell the appropriate tour package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals.
The perfect candidate for this position is self-motivated, outgoing, friendly and always ready to greet guests and welcome them to Nashville.
- Competitive pay: Earn $18 per hour plus uncapped commission!
- Paid Training, Ongoing training, learning about various tours, attractions, restaurants and everything Nashville
- FT employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
- Choice of HRA or Traditional Healthcare Plan (Employer pays the majority of the premium for employee only coverage)
- First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
- 401K Plan
- Fun & Supportive Environment
- Established & Financially Stable Company
Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980
Start your new Career Today!
Requirements
Essential Functions
- Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
- Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during their time in your city.
- Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
- Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
- Present the cost of tours and attractions based on the company's pricing system.
Required Knowledge, Skills and Abilities
- Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets
- Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests
- Ability to work well with all people while maintaining a professional and pleasant demeanor
- Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public
- Must have good grooming skills and hygiene skills and make a strong, sparkling appearance
Qualifications
- High school graduate or equivalent preferred
- Customer service, sales, or information center experience preferred
Successful candidate must undergo a background search
About Historic Tours of America
Travel Arrangements
Historic Tours of America, Inc., the Nation’s Storyteller, is dedicated to providing historically immersive vacation experiences. With 39 unique brands across nine cities—Boston, MA; Key West, FL; Charleston, SC; Nashville, TN; San Antonio, TX; San Diego, CA; Savannah, GA; St. Augustine, FL; and Washington, DC—we bring history to life through our trolleys, street trains, high-speed ferries, themed retail stores, festival marketplaces, and other iconic attractions. Our strategy is to build on the strength of the Historic Tours of America brand while focusing on heritage tourism. We prioritize guest communication and satisfaction, product value, high-quality vehicles, and industry trends to drive profitable growth in our existing locations and expand into new vacation destinations nationwide. Our invitation to “See The Best First” is built on your trust in us to make the most of your valuable vacation time. We understand how precious leisure time is, which is why we proudly offer a 100% satisfaction guarantee.* Every Historic Tours of America CASTmember is committed to ensuring an unforgettable experience and working to Make Your Vacations Better!
- Employees
- 302
- Industry
- Travel Arrangements
Hotel Concierge Jobs in the United States
Browse hotel concierge jobs in the united states, sourced directly from company career pages and updated daily. As a Hotel Concierge, you are the face of hospitality, providing top-notch service and unforgettable experiences to hotel guests. Your role involves assisting guests with their needs, offering recommendations on local attractions and restaurants, making reservations, and ensuring their stay is memorable. The job market for hotel concierges is competitive, with opportunities in luxury hotels and resorts. The average yearly salary ranges from $30,000 to $50,000, depending on location and experience. Key skills for this role include exceptional customer service, attention to detail, strong communication, and knowledge of local amenities and attractions. Discover a fulfilling career in the fast-paced world of hospitality as a Hotel Concierge!
Hiring snapshot
Based on the 1 most recent hotel concierge listings
- 1
- listings analysed
Employers hiring now
Where the openings are
- Nashville, TN1
Hotel Concierge Jobs in the United States FAQ
Common questions about hotel concierge jobs in the united states.
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