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Customer Service Specialist Jobs in the United States

Bilingual Customer Service Specialist (Spanish)

Palm Coast, FL, United StatesOn-site3 hours ago
Workplace Type
Onsite
Location
Palm Coast, FL, United States
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales 
Minimum Requirements:
  • Must be at least eighteen (18) years of age 
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position 
Preferred Qualifications:
  • Have a valid, unrestricted Driver’s License
  • Have at least a High School diploma or GED
  • Have at least one (1) year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment

About Sherwin-Williams

Paint, Coating, and Adhesive Manufacturing

Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 5,000 retail locations, we continue to grow in new and exciting ways. Here, there's no one path to success. Our 64,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Create Your 𝗣𝗼𝘀𝘀𝗶𝗯𝗹𝗲™. Equal Opportunity Employer of all protected statuses, including disability and veteran.

Employees
50594
Industry
Paint, Coating, and Adhesive Manufacturing

Customer Service Specialist Jobs in the United States

Browse customer service specialist jobs in the united states, sourced directly from company career pages and updated daily. Recent openings come from Sherwin-Williams, Brenntag, Belk and others. As a Customer Service Specialist, you will play a crucial role in ensuring customer satisfaction by responding to inquiries, providing solutions to problems, and managing customer relationships. The job market for customer service specialists is growing steadily, offering opportunities for career advancement. Depending on experience and location, salary ranges typically from $30,000 to $50,000 per year. Key skills and tools for this role include strong communication skills, empathy, problem-solving abilities, and proficiency in customer service software. It is a rewarding job with a focus on helping customers and building positive relationships. Consider the work-life balance and living costs in your area when pursuing this career.

Hiring snapshot

Based on the 50 most recent customer service specialist listings

50
listings analysed
2%
remote

Where the openings are

  • Palm Coast, FL3
  • Lincoln, NE2
  • Mayfield Heights, OH2
  • Richmond Heights, OH2
  • Shaker Heights, OH2
  • University Heights, OH2

Work arrangement

98% on-site2% remote

67% full-time · 33% part-time

Common job titles

  • Customer Service Specialist · 19
  • Bilingual Customer Service Specialist · 11
  • Store Customer Service Specialist · 7
  • Multi-Location Customer Service Specialist · 5
  • Retail Store Customer Service Specialist · 2

Customer Service Specialist Jobs in the United States FAQ

Common questions about customer service specialist jobs in the united states.

Not looking for customer service specialist roles? Jobr also lists openings for customer service representative, customer success manager, and technical support specialist — all sourced directly from company career portals and updated daily.