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Customer Service Assistant
- Workplace Type
- Onsite
- Location
- Columbus, OH, United States
- Experience Level
- Entry Level
Job Description
Position Overview
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring a positive experience with our company. Your responsibilities will include handling inquiries, resolving issues efficiently, and maintaining detailed records of customer interactions. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a genuine passion for helping others.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers in resolving product or service issues with empathy and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to appropriate teams or management.
- Provide information about products, services, and policies to customers.
Qualifications
Requirements
- Proven experience in a customer service role or related field.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and conflict resolution skills.
- Proficient in using customer service software and Microsoft Office.
Additional Information
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and innovative work environment
- Skill development through hands-on experience and mentorship
- Exposure to diverse projects and industry-leading clients
About Alphabe Insight Inc
Advertising Services
About Us Welcome to Alpha Insight, where we redefine the landscape of public relations with creativity, passion, and a relentless pursuit of excellence. At Alpha Insight, we believe that every story deserves to be heard, every brand deserves to shine, and every client deserves the very best. We are not just a public relations firm; we are storytellers, strategists, and advocates for your success. Our team is comprised of dynamic individuals with diverse backgrounds and expertise, united by a common goal: to craft compelling narratives that captivate audiences and drive results. From media relations to social media management, crisis communications to influencer outreach, we offer a comprehensive suite of services tailored to meet your unique needs. What sets us apart is our unwavering commitment to innovation and authenticity. We don’t just follow trends; we set them. We don’t just communicate messages; we create experiences. And we don’t just meet expectations; we exceed them. Whether you’re a start-up looking to make a splash, a Fortune 500 company navigating a crisis, or anything in between, Alpha Insight is here to help you navigate the ever-evolving media landscape confidently and clearly. Join us on this journey, and let’s write the next chapter of your success story together. Welcome to Alpha Insight – where your story becomes our passion.
- Employees
- 4
- Industry
- Advertising Services
- Headquarters
- Austin, Texas
- Founded
- 2019
- Location
- 8500 N Mo Pac Expy, Ste 402, Austin, Texas 78759, US
- Specialties
- sales, marketing, management, and customer service
Customer Service Assistant Jobs in the United States
Browse customer service assistant jobs in the united states, sourced directly from company career pages and updated daily. Recent openings come from Official Website of the State of Ohio, Alphabe Insight Inc, Roche Bros. Supermarkets and others. Listings that show pay range from $41,000 to $46,000 a year. As a Customer Service Assistant, you will be the first point of contact for customers seeking assistance with products or services. You will handle queries, provide solutions to problems, and ensure customer satisfaction. The role offers opportunities for growth in the customer service field, with potential for advancement to supervisory positions. The average annual salary for Customer Service Assistants is around $30,000 to $40,000. Key skills for this role include strong communication skills, empathy, and the ability to handle challenging situations with professionalism. It's a fast-paced environment that requires multitasking and excellent time management skills. Additionally, having knowledge of CRM tools and customer support software can be beneficial. Consider the job market demand and work-life balance when pursuing a career in customer service.
Hiring snapshot
Based on the 10 most recent customer service assistant listings
- 10
- listings analysed
- $46,000
- median listed pay
- 0%
- remote
- 8
- posted in the last week
Employers hiring now
Where the openings are
- Columbus, OH4
- Boston, MA1
- Akron, OH1
- Vandalia, OH1
- Dublin, OH1
- Macclenny, FL1
Listed pay
3 listings show a salary
- $41,000–$46,000
- range
- $46,000
- median
- ~$22/hr
- hourly
Work arrangement
100% on-site
100% full-time
Common job titles
- Customer Service Assistant · 4
- Customer Service Assistant 2 · 2
Customer Service Assistant Jobs in the United States FAQ
Common questions about customer service assistant jobs in the united states.
Not looking for customer service assistant roles? Jobr also lists openings for customer service representative, customer success manager, customer experience specialist, client relations manager, and complaints handler — all sourced directly from company career portals and updated daily.