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Divisional Client Services Manager, Home Care
- Workplace Type
- Onsite
- Location
- Auburndale, MA 02466 | 42.345024854 | -71.246778953
Divisional Client Services Manager (Assistive Care)
BAYADA Home Health Care has an immediate opening for a Divisional Client Services Manager (DCSM) supporting our Assistive Care offices throughout Massachusetts and Rhode Island, including:
- Newton, MA
- Beverly, MA
- Braintree, MA
- Hyannis, MA
- Plymouth, MA
- Warwick, RI
This position is ideal for someone who resides in a central location within the territory and is comfortable traveling between offices to provide operational leadership, training, and support.
If you are looking for an exciting career opportunity in a growing healthcare industry, this could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a dynamic leader who is passionate about supporting teams, driving growth, and ensuring exceptional client service across multiple offices.
Responsibilities
The Divisional Client Services Manager will:
- Support and lead Client Services Managers and office teams across a multi-office territory
- Provide superior customer service and ensure delivery of high-quality home care services
- Cover and manage caseloads as needed throughout the division
- Partner with Directors and Division Leadership to identify priorities and support office objectives
- Provide training, coaching, and development for operational staff and Client Services Managers
- Share best practices and serve as a subject matter expert for key operational processes and technology platforms
- Support office recruiting initiatives and caregiver retention efforts
- Assist offices in developing and executing growth strategies to increase census and referrals
- Build and maintain relationships with clients, referral sources, and community partners
- Analyze and monitor operational and financial metrics to support office performance
- Support onboarding and development of new employees
- Travel regularly throughout Massachusetts and Rhode Island to provide hands-on leadership and operational support
- Serve as a role model of BAYADA's core values of Compassion, Excellence, and Reliability
Qualifications
- Bachelor's degree strongly preferred
- Minimum of one year of successful caseload growth experience; three or more years preferred
- Prior supervisory or leadership experience required
- Home care, healthcare, staffing, recruiting, or related industry experience preferred
- Demonstrated record of achieving goals and taking on increasing responsibility
- Strong interpersonal, coaching, and communication skills
- Ability to influence and lead teams across multiple locations
- Strong organizational, problem-solving, and time-management skills
- Proficiency with Microsoft Office and technology-based systems
- Ability and willingness to travel regularly throughout the assigned territory
BAYADA Offers
- Base Salary: $75,000 per year, depending on qualifications
- Bonus opportunity available
- Career advancement and leadership development opportunities
- Comprehensive training and ongoing professional development
- Medical, Dental, and Vision Insurance
- Prescription Drug Coverage
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- 401(k) with Company Match
- Employer-Paid Life Insurance
- Employee Assistance Program
At BAYADA, you'll join a team dedicated to making a meaningful difference in the lives of clients while developing your career with one of the nation's leading home health care providers.
Apply today to become a Divisional Client Services Manager and help drive excellence across our Massachusetts and Rhode Island offices.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
About BAYADA Habilitation
Hospitals and Health Care
Founded in 1975, BAYADA is a leading nonprofit home health care provider, serving clients in the US and globally. We're committed to "The BAYADA Way" — providing compassionate, excellent, and reliable care for years to come.
- Employees
- 16229
- Industry
- Hospitals and Health Care
- Headquarters
- Pennsauken Township, New Jersey
- Founded
- 1975
- Location
- 4300 Haddonfield Rd, Pennsauken Township, New Jersey, US
- Specialties
- Adult skilled and non-skilled home care services, Pediatric Home Health Care, Hospice Home Care, Rehabilitation at Home, and Assistive Care
Client Service Manager Jobs in the United States
Browse client service manager jobs in the united states, sourced directly from company career pages and updated daily. Recent openings come from BAYADA Habilitation, GardaWorld Security Services, Fmr and others. Listings that show pay range from $54,000 to $120,000 a year. As a Client Service Manager, you will play a key role in ensuring client satisfaction and retention. Your responsibilities will involve managing client relationships, addressing service delivery issues, and enhancing customer experiences. The job market for Client Service Managers is competitive, with high demand for professionals who excel in client management and communication. The average salary range for a Client Service Manager is between $50,000 to $80,000 per year, depending on experience and location. To succeed in this role, you should possess strong communication skills, problem-solving abilities, and a customer-centric approach. It's also important to stay updated on industry trends and continuously enhance your service delivery skills.
Hiring snapshot
Based on the 32 most recent client service manager listings
- 32
- listings analysed
- $83,000
- median listed pay
- 9%
- remote
- 14
- posted in the last week
Employers hiring now
Where the openings are
- Portland, OR3
- Fort Wayne, IN2
- Atlanta, GA2
- Nashville, TN2
- New York City, NY2
- Auburndale, FL1
Listed pay
6 listings show a salary
- $54,000–$120,000
- range
- $83,000
- median
- ~$40/hr
- hourly
Work arrangement
82% on-site9% hybrid9% remote
81% full-time · 19% contract
Experience level
50% mid level40% executive10% senior level
Common job titles
- Client Service Manager · 7
- Commercial Lines Client Service Manager · 2
Client Service Manager Jobs in the United States FAQ
Common questions about client service manager jobs in the united states.
Not looking for client service manager roles? Jobr also lists openings for client success manager, client relationship manager, customer support specialist, customer experience manager, and account manager — all sourced directly from company career portals and updated daily.