While you browse, an agent could be applying to jobs like these for you — automatically, every day.

See how Auto-Apply works →

Call Center Agent Jobs in the United States

Senior Call Center Agent

Senior Call Center AgentWindow Nation
Fulton, MDOn-site$44k–$44k USD1 day ago
Workplace Type
Onsite
Location
Fulton, MD
Experience Level
Senior Level
One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
### Core Responsibilities:
  • Make and receive over 30 phone calls per hour.
  • Participate in all available queue groups, including but not limited to: Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. 
  • Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead requirements.
  • Schedule and manage appointments for the sales team.
  • Demonstrate subject matter expertise with Call Center Policy and Procedure.
  • Exercise judgment and make timely decisions to promote smooth workflow.
  • Ensure maximum productivity by exceeding goals and objectives.
  • Maintain the lowest possible error rates by entering data into our system with the highest level of accuracy.
  • Answers questions, provides feedback, and actively supports other Agents by assisting in Home Ownership Chat, Assistance Chat, emails, etc. 
  • Assists leadership with reports, projects, training, etc. as needed.
  • Lead by example in all matters, including but not limited to: Attendance, schedule adherence, key performance indicators, productivity, etc. 
  • Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as needed.
    •  
    ### Basic Qualifications:
  • High School Diploma, GED, or equivalent.
  • 1+ years of experience in a customer service-oriented or sales-oriented field.
  • 6+ months of experience in a call center environment.
    • ### Preferred Qualifications:
  • Proficiency with Microsoft Office Suite.
  • Experience with Dynamics 365 is a plus.
  • Someone with a “team first” approach who demonstrates a desire to lead, coach and train others. 
    •  
    Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

    At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

    About Window Nation

    Construction

    At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to serve communities across the country for over fifteen years. We’re proud to be a family-owned business started by two brothers looking to help families improve their most important asset: their home. Since we opened our first showroom in 2006, our company has grown to include 22 showrooms across the country. We’re proud to be the third largest window replacement company in the United States – but we’re not stopping there. Our company continues to grow each year, and it’s all thanks to our team of dedicated, driven employees who make up The Nation. When you work at Window Nation, you’ll join a team of awesome professionals with hobbies ranging from screenwriting to rock climbing. We’re a Nation of foodies, music enthusiasts, talent scouts, costume makers, pilots, wine makers, community volunteers – oh, and we also sell and install windows and doors. No matter what you’re interested in, you’ll find your fit in The Nation. We don’t take your decision to start or further a career with us lightly – and we won’t let you down when you do.

    Employees
    941
    Industry
    Construction
    Headquarters
    Fulton, Maryland
    Founded
    2006
    Location
    8110 Maple Lawn Blvd, Fulton, Maryland 20759, US
    Specialties
    windows, doors, vinyl windows, home improvement, window replacement, and door replacement

    Team

    Phil Bienert

    Phil Bienert

    Call Center Agent Jobs in the United States

    Browse call center agent jobs in the united states, sourced directly from company career pages and updated daily. Recent openings come from Versiti, Alphabe Insight Inc, Enterprise Call Center and others. As a Call Center Agent, you will be at the frontline of customer interaction, providing vital support and assistance over the phone. This role requires excellent communication skills, the ability to multitask, and a knack for problem-solving. Call Center Agents play a crucial role in ensuring customer satisfaction and fostering positive relationships with clients. In today's job market, the demand for customer service professionals remains high, offering stable employment opportunities. The average yearly salary for Call Center Agents ranges from $25,000 to $40,000. To excel in this role, honing your communication skills and mastering customer service tools are essential. Balancing work life as a Call Center Agent is achievable with proper time management and self-care routines.

    Hiring snapshot

    Based on the 12 most recent call center agent listings

    12
    listings analysed
    25%
    remote
    6
    posted in the last week

    Employers hiring now

    Where the openings are

    • Fulton, MD1
    • Aurora, IL1
    • Miami, FL1
    • Doral, FL1
    • Boston, MA1
    • Rexburg, ID1

    Work arrangement

    75% on-site25% remote

    100% full-time

    Call Center Agent Jobs in the United States FAQ

    Common questions about call center agent jobs in the united states.

    Not looking for call center agent roles? Jobr also lists openings for customer service representative, customer success manager, and technical support specialist — all sourced directly from company career portals and updated daily.