Accounts Receivable Specialist Jobs in the United States

Department: Accounting and Finance

Employment Type: Full Time

Workplace Type: Onsite

Location: Los Angeles HQ

Description

Key Responsibilities

• This position primarily supports our international base of partners. Schedule for role will overlap with international partners, with a start time of 6 AM PT.
• Own B2B invoicing for wholesale and franchise partners: validate invoices against orders, shipments, pricing, and terms, and ensure accurate and timely billing across currencies.
• Manage day-to-day receivables for assigned wholesale and franchise customers, including reviewing aging, monitoring payments, and following up promptly on overdue balances and prioritizing a high volume of customer and internal requests through to resolution, with flexibility to support other regions as needed.
• Review cash application and investigate unapplied cash, payment discrepancies, and outstanding receivables.
• Raise and resolve chargebacks, deductions, short pays, and billing issues, to avoid payment delays, including collaboration with Sales, Operations, and other stakeholders.
• Support new customer setup and validate billing details, payment terms, tax documentation, and applicable discounts.
• Communicate customer account holds and releases, such as in relation to overdue receivables or over credit limit receivables.
• Coordinate and communicate with customers on relevant customer- and country-specific invoicing requirements (including VAT/tax treatment and multi-currency billing) to ensure smooth payments.
• Partner cross-functionally with Sales, Operations, and Technology to resolve order, pricing, invoicing, and payment issues in a timely manner to support strong customer relationships.
• Coordinate task prioritization with offshore teams, review exceptions, and help ensure timely, accurate processing.
•  Improve AR processes and adapt workflows as the business expands into new markets and warehouses, including leveraging the Company’s AI tools.

Skills, Knowledge and Expertise

• At least two years of strong accounts receivable experience. International experience preferred.
• Experience with wholesale, franchise, or consumer products receivables is preferred. 
• Experience working with offshore teams is preferred.

• Strong Excel skills (XLOOKUP, pivot tables, etc.)
• High attention to detail and the ability to manage multiple tasks and competing priorities.
• Strong judgment, time management, and problem-solving skills.
• Strong written and verbal communication skills, including timely follow-up with customers (domestic and international) to meet required service levels.
• Hands-on NetSuite (or comparable ERP) experience strongly preferred.
• Familiarity with global markets and international invoicing requirements, including VAT, is a plus.

Benefits, Culture and Perks

• Up to 100% Company Paid Healthcare (medical, dental, vision) 
• Kind Body Fertility Benefits   
• 401(k) savings plan with up to 4% match 
• Unlimited PTO  
• Full Access to LinkedIn learning 
• Employee Discounts  

• Free weekly catered lunch at HQ – M/T/W/Th
• Dog-Friendly office on a Thursday and Friday
• Free Swag Giveaways  
• Annual Holiday Party 
• Annual Summer Party  
• Invitations to pop-ups and other company events  
• Complimentary daily office snacks and beverages