The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Strategic Account Executive, QSR is a relationship-driven, consultative role focused on becoming a trusted strategic advisor to a portfolio of named enterprise restaurant customers while driving long-term growth, expansion, and product adoption.

This role sits above day-to-day execution and partners closely with Customer Success Managers to ensure FreedomPay delivers against customer goals. The focus is on strategic engagement within the Quick Service Restaurant and broader restaurant vertical, supporting brands such as Qdoba, Shake Shack, Whataburger, Zaxby’s, and similar multi-location operators.

This is not operational account management or partner management. It is a senior, customer-facing role focused on executive alignment, industry expertise, and expanding FreedomPay’s footprint within large restaurant organizations

### Responsibilities

Own the strategic relationship for a portfolio of enterprise QSR and restaurant customers, with accountability for growth, expansion strategy, and long-term account health
Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
Identify and drive cross-sell, upsell, and global expansion opportunities within restaurant environments
Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
Bring forward restaurant industry insights, best practices, and trends to guide customer strategy
Act as the voice of the customer internally, influencing product roadmap and service improvements
Represent FreedomPay in customer meetings, onsite engagements, and relevant restaurant or payments industry events
Travel approximately 30 to 40 percent

### Required Qualifications

10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar

At least 5 years of experience supporting the QSR or restaurant industry

This may include managing restaurant brands as an account manager or working within payments or commerce technology for a restaurant organization

Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology

Proven ability to manage executive-level relationships within complex, multi-location organizations

Strong understanding of how technology and payments impact restaurant operations and guest experience

Ability to translate product capabilities into business outcomes

Strong communication and presentation skills

Demonstrated ability to identify and drive expansion opportunities within existing accounts

Highly collaborative and comfortable working cross-functionally

Bachelor’s degree required

### Preferred Qualifications

Direct experience working with large QSR brands or multi-unit restaurant groups
Background in payments, POS, or commerce platforms within the restaurant ecosystem
Experience supporting global or multi-region restaurant operators
Familiarity with franchise and corporate-owned restaurant structures
Experience building structured account plans, QBR frameworks, or adoption strategies
MBA or relevant advanced degree

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs.

Strategic Account Executive - QSR

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