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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workspace Experience Enabler

Work Dynamics

What this job involves:

This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.

The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

Transforming to the Workspace Team of the future

Client/Stakeholder Management

Leadership / Staff Management

Operations Management

Sound like you? To apply you need to be:

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

People Management and Team Leadership – ‘I am a Team Player’

Program Management & Organizational Skills – ‘I am Proactive’

Problem Solving & Strategic Thinking – ‘I am Innovative’

Other Personal Characteristics

Creates Occupant Delight
Has a natural hospitality-orientated communications acumen
Embedded “Go To” trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager
Single Point of Contact for issues resolution & Workspace change within allocated floors
Problem solves & Resets space on the fly
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Be part of a highly proactive, responsive, dynamic and agile team
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Escalate facilities issues to assistant manager when necessary
Participate in ad-hoc projects when required
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised
Be present of allocated floors including lobby to interact with employees and promote firm’s agenda
Connect with employees on a day to basis and develop an connect to drive feedback
Encourage the employees to share their feedback on the firm provided tool
Plan and execute employee engagement events
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Record utilization of social spaces present on allocated floors
Coordinate with different service partners to ensure all concerns are closed on time
Must be customer focused and be proactive in establishing customer relationships
Solves all concerns and reset spaces on the go
When necessary raise risks to assistant manager
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Continuous Improvement implementation
Acts as basic “counsel” regarding space needs/options as per Workspace Standards
Ensure the delivery of all operational requirements as per the client scope of works across site
Oversee office premises and delivery of hospitality services for users
Provide administrative support of issuing work order to vendors as and when required
Escalate facilities issues to management team when necessary
Participate in ad-hoc projects when required
Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner

Sounds like you ? to apply you need to have:

Experience of 2 + years in hospitality – hotels, aviation industry / coworking spaces
An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field.
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Excellent communication verbal and written
Must be customer focused and be proactive in establishing customer relationships
Proven ability to function effectively as part of a team
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Proven ability to manage multiple and complex operational matters on a daily basis
lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Natural communicator who enjoys engaging at all levels
Creative mindset
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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