Training & Performance Specialist

About Mark Spain:

Mark Spain Real Estate (MSRE) is a private equity-backed residential real estate brokerage helping families buy and sell homes. MSRE is the #1 real estate team in the industry for client satisfaction, with over 12,000 5-star reviews. The brokerage serves over 10,000 families a year and closes billions of dollars of real estate transactions annually. MSRE specializes in offering homeowners several selling programs, including getting the best possible Guaranteed Offer for qualified clients. Technology at MSRE plays a key role in the customer experience and in creating leverage for growth.

Training & Performance Specialist (TPS)

The TPS drives results and retention by optimizing the performance and productivity of sales agents through effective training, coaching, and performance assessment. The TPS plays a critical role in driving the team's success by ensuring that agents are equipped with the knowledge, skills, and support they need to achieve their goals and deliver exceptional results. The TPS works on-site, Monday through Friday, from 8:30 AM to 5:30 PM.

Responsibilities:

Training Delivery

Conducting training sessions and workshops to equip agents with the knowledge and skills required to excel. This includes onboarding new agents, facilitating “Win The Business” and “Find and Bind” training in the office, providing ongoing skill development training, and delivering specialized training programs as needed.

Coaching and Mentoring

Providing one-on-one coaching and mentoring to sales agents to help them improve their performance, overcome challenges, and achieve their goals. Group coaching through weekly role-playing, round tables, and sales training in the office. This involves identifying areas for improvement, setting performance goals, and offering personalized guidance and support.

Performance Assessment

Evaluating sales agent performance is achieved through methods including performance evaluations, role-playing, and shadowing. Weekly shadowing expectations involve at least one of each new agent's initial three appointments, with ongoing sessions for all agents on team as directed. Additionally, monitoring key metrics, offering feedback, and tracking progress over time are integral to this process.

Process Improvement

Identifying opportunities for process improvement within the sales organization and collaborating with sales leadership to implement effective solutions. This may involve refining sales processes, developing training materials, or implementing new technologies to enhance sales effectiveness.

Collaboration

Collaborating with sales leadership to align training and performance initiatives with organizations goals and priorities. This includes participating in cross-functional teams, sharing best practices, and contributing to the overall success of the sales organization.

Expectations:

Monday - Friday, 8:30 AM - 5:30 PM in the office
Evening and weekend accessibility as needed for shadows and agent support

Performance:

Facilitate all new agent certifications successfully related to Win the Business and Find and Bind to ensure the agent is in rotation by the target date.
Consistently increase market center conversion rates and closing unit outcomes through effective training and performance management strategies.
Ensure new agents achieve and exceed the performance expectations set by the company outlined in the 30-, 60-, 90-, and 120-day plans.
Boost agent retention in the market center to attain company targets.

Compensation:

Annual salary plus bonus based on performance and retention
Health insurance after 30 days
401K participation after 6 months

Qualifications:

Deep understanding of real estate market dynamics
Real estate license required
Strong sales, sales leadership, and training skills
Strong communication and presentation skills
Excellent interpersonal skills and ability to work effectively with diverse groups
Performance assessment and coaching
Ability to adapt to changing needs and priorities
Strong organizational and time management skills
Google Drive: Slides, Sheets, Docs, Calendar, Sites (proficient)
Salesforce
Microsoft: Powerpoint, Word, Excel
Zoom (proficient)

Fresh Jobs

Training & Performance Specialist

Training & Performance Specialist

Fresh Jobs

Training & Performance Specialist

Training & Performance Specialist