Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Flock Safety is currently searching for an experienced Field Service Manager for our Field Operations. This position will require living in the state of California. Reporting to the Senior Director National Field Service, the Field Service Manager will be responsible for the speed, quality and consistency of installations and maintenance of a distributed fleet of equipment to solve crime. They will manage a team of field technicians, working cross functionally with both internal and external stakeholders to minimize the time that it takes for customers to see value from Flock, maximize the potential for solving crime through highly performant hardware, and maintain a world-class customer experience throughout the process.

People manage a team of technicians, electricians, and contractors to complete all warranty repairs and service requests within the service level and cost
Providing first and second-level troubleshooting for all service requests
Coordinating field activities to service sites, either by internal resources or contractors
Ownership of customer relationships for service provided
Providing product and service training to customers
Management of service appointments and work orders
Communicating opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets
Perform any other duties as assigned

The Skillset

Experience leading and building teams
Elevate the performance of the field team by providing feedback and plans for improvement
Ability to lead and present updates in front of large groups
Strong home construction or residential electrical knowledge
Responsible for coordinating training plans for all new employees
Excellent judgment in customer relations and managing company resources
Strong written and communication skills in order to communicate with all levels of management
Ability to travel overnight up to 50% of the time
Extensive customer service skills
Detail-oriented with the ability to multitask
Ensure that established safety compliance policies are followed
Ability to work under pressure with strict time deadlines
Strong problem-solving skills
Ability to view and compile data for process improvement
Effectively address and resolve operational issues, identify potential challenges and implement corrective measures
Ability to work as a team member and interact with other departments
Ability to attend meetings on East Coast time
Computer Proficiency; Google products specifically
Working knowledge of Salesforce is desired, but not required
Fluency in Spanish is desired, but not required.
General or electrical license desired, but not required.
Must be located in the state of California

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

Work to better understand the business and the team you support.

The First 60 Days

Establish OKRs and CNC should remain under 8%

90 Days & Beyond

At the end of 90 Days, you are rolling. You have ensured that Flock pays fairly and equitably across the business and at market. You have ensured that we retain talent through equity. You have laid the foundation for meeting / exceeding established Field Operations KPI’s. And you have prepared the business for a streamlined annual review process. You have set 2025 at Flock up for success from an HR standpoint.

Salary & Equity

In this role, you’ll receive a starting salary between $105,000 - 150,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

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