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Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a valued member of our Technical Customer Support Team, you will be the face and voice of Global Relay Inc. Excelling at this role means providing the customer with a seamless experience in terms of assisting our customers email and archiving environments are running smoothly. These responsibilities require independent and team-based analyses, initiative and good judgment, communication and problem solving while working with little supervision. This role puts you in the front seat with new challenges to conquer each and every day, allowing you to provide strong analytical and problem solving skills to the customers.

The Global Relay Support Team works with some of the biggest names in the financial industry, providing leading archiving and messaging services. You’ll be involved in supporting their requirements on a day-to-day basis, enhancing or troubleshooting their technical environments and configurations. Liaising with customers\\internal staff to communicate and collaborate effectively with both technical and non-technical individuals. You’ll find yourself in a supportive environment that encourages growth and continual learning, both personally and professionally.

Your responsibilities:

Provide the highest level of customer service for Global Relay’s clients: handling customer calls, identifying customer needs, answering customer inquiries, and following up with customers on service issues
Complete technical requests and changes related to customers’ archiving setup and configuration
Providing all forms of message data delivery support and troubleshooting including SMTP Errors, NDR’s, analysing headers, server log tracing and DNS issues
Setup archive configuration of Microsoft Exchange and other hosted email platforms including MSO 365 and Google Apps
Troubleshoot Microsoft Exchange configuration issues with IT professionals, such as Microsoft Exchange journaling and Active Directory integration
Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg®, Zoom and most social media platforms
Assist in the testing of new systems, features and services (Open connectors and API)
Contribute to the continued growth of the team; helping to implement documentation, policies, and procedures

About you:

Minimum of 3 years in technical support including a minimum of 2 years of customer facing
Excellent interpersonal and communication skills in both verbal and written English, communicating complex technical problems and solutions to end users of all skill levels
Critical thinking skills, strong analytical skills and the ability to identify problems by observation and research
Goal oriented self-starter who can work independently as well as excel in a team environment with minimal supervision adaptive and a strong willingness to learn while working in a fast-paced environment
Strong working knowledge of various email and networking technologies
Must be able to accurately document complex technical issues and comprehensively outline resolution steps in a support case
Ability to exercise good judgment and discretion with confidential information
Exposure to various hosted and cloud-based email providers
Experience with email journaling is a strong asset
Knowledge and familiarity with Active Directory, LDAP, SAML / SSO / MFA is also a nice to have
Familiarity with Salesforce CRM and Confluence is desirable

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

","hiringOrganization":{"@type":"Organization","name":"Global Relay","sameAs":"https://www.globalrelay.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, England, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Technical Customer Support","datePosted":"2025-08-01","description":"

Harper is a high-performance distributed application platform. It combines a database, in-memory cache, and real-time message broker to allow users to create enterprise-grade solutions with fewer moving parts, fewer lines of code, and a superior developer experience.

Job Description:

Harper is seeking a Technical Customer Support Engineer to serve as the first point of contact for our customers. In this role, you will provide world-class technical support, troubleshoot complex issues, and collaborate with engineering teams to enhance our product. Your ability to code, understand infrastructure, and manage distributed database-related challenges is critical.

Responsibilities:

Provide timely, accurate, and empathetic technical support to customers across various industries.
Troubleshoot and resolve complex technical issues related to Harper’s database, caching, application, and streaming capabilities.
Serve as the technical first responder for critical incidents, analyzing logs and system metrics to identify root causes.
Triage, prioritize, and document technical issues, escalating when necessary.
Collaborate with engineering teams to resolve bugs, identify feature requests, and improve overall product performance.
Contribute to customer-facing documentation, internal knowledge bases, and functional testing.
Participate in on-call rotations to ensure 24/7 support coverage, including weekend shifts on a rotating basis (e.g., Fri/Sat or Sun/Mon).
Parse and differentiate between customer issues and feature requests.
Write technical documentation, assist with testing, and contribute to technical blogs.
Provide off-hours customer support as needed, including nights and weekends, such as joining emergency calls and flagging urgent issues to our team as needed, especially during periods of high demand.

Skills:

Minimum of 3+ years as a software developer.
Minimum of 2+ years in customer support engineering, preferably in a startup environment.
Strong background in SQL and NoSQL databases.
Proficiency in troubleshooting database and application performance issues.
Hands-on coding experience (Node.js, Python, or Go preferred).
APIs and web services communication protocols and queries (REST, WS, MQTT, GraphQL)
Web applications authentication and basic security knowledge.
Infrastructure knowledge, including cloud platforms (AWS, Azure, GCP), containerization (Docker, Kubernetes), and monitoring tools (DataDog, Prometheus/Grafana).
Experience with customer support tools and ticketing systems.
Ability to resolve Level 1 and Level 2 technical issues independently, escalating only complex problems.
Exceptional communication skills, including the ability to convey technical concepts to non-technical users.
Emotional intelligence and the ability to handle customer interactions with professionalism and empathy.
Strong problem-solving skills and the confidence to stand firm on technical accuracy when addressing customer misconceptions.

Salary Range: $90,000 - $110,000

Interview Process

1st Stage: 30 minute Zoom call with Head of People Operations
2nd Stage: 30 minute Zoom call with Hiring Manager
3rd Stage: Take Home Coding Assessment
4th Stage: 60 minute Zoom Code review / group interview with members of our team
5th Stage: 30 minute Zoom conversation with Harper Co-Founders

Why Join Us:

Opportunity to be part of a high-growth startup with a collaborative and supportive team culture.
Flexible work environment with remote work options and a focus on work-life balance.
Competitive compensation package including base salary, commission, and benefits.
Room for career advancement and professional development opportunities.

If you are a motivated self-starter who thrives in a fast-paced environment and shares our values of transparency, authenticity, and empowerment, we want to hear from you!

","hiringOrganization":{"@type":"Organization","name":"Harper","sameAs":"https://www.harperdb.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Technical Customer Support Associate","datePosted":"2025-07-18","description":"Technical Customer Support AssociateStillingstittel: Technical Customer Support AssociateArbeidssted: Damsgård, BergenSøknadsfrist: 10.08.2025
Kontaktperson:Ulv Christian SætherCustomer Success ManagerE-post: ulv@aquabyte.aiTlf: +47 97106463
Dette er AquabyteAquabyte er et ledende teknologiselskap som utvikler innovative løsninger for beslutningsstøtte til oppdrettsnæringen. Med unik kamerateknologi og avansert kunstig intelligens bidrar vi til å gjøre bransjen mer effektiv og bærekraftig, og er en sentral driver i den pågående teknologiske utviklingen i akvakultursektoren globalt.
På hovedkontoret i Bergen søker vi nå etter en teknisk kompetent og løsningsorientert Technical Support Associate til vårt team i Bergen. I denne allsidige rollen vil du håndtere et bredt spekter av tekniske utfordringer, fra fjernbasert feilsøking til hands-on installasjon av utstyr på oppdrettsanlegg. Som en integrert del av vårt supportteam, vil du overvåke systemytelse og raskt respondere på tekniske problemer. Denne rollen krever en kombinasjon av teknisk ekspertise, utmerkede kommunikasjonsevner og evnen til å trives i et dynamisk miljø hvor ingen dager er like.
I Aquabyte fremmer vi en kultur preget av innovasjon, tilpasningsevne og kontinuerlig forbedring. Vår flate organisasjonsstruktur gir rom for kreative medarbeidere som ønsker å være med på å forme fremtiden til selskapet og drive positiv endring i en spennende industri.\n

Ansvarsområder

Besvare og håndtere innkommende henvendelser via telefon, e-post og chat
Overvåke og følge opp alarmer fra internt alarmsystem
Utføre teknisk feilsøking av hardware, software, nettverk, og wifi
Gjennomføre on-site feilsøking og installering av nettverksutstyr på oppdrettsanlegg
Delta i helgevaktordning for å sikre kontinuerlig support til våre kunder
Samarbeide tett med våre utviklings- og kundestøtteteam for å optimalisere våre løsninger

Kvalifikasjoner

Relevant teknisk utdanning eller tilsvarende erfaring
Erfaring fra teknisk kundesupport
Kompetanse innen IKT og nettverksteknologi
Kunnskap om kommandolinje og/eller scripting er en fordel
Gode problemløsningsevner og analytisk tilnærming
Førerkort klasse B
Fleksibilitet til å reise ved behov
Dedikasjon til kontinuerlig læring og prestasjonsoptimalisering
Flytende i engelsk og norsk, både skriftlig og muntlig

Fordeler

Konkurransedyktig lønn og aksjeopsjoner
Sentralt beliggende kontorlokaler i Bergen
Mulighet for personlig og profesjonell utvikling i et dynamisk miljø
Fleksibel arbeidstid og en positiv teamkultur
Gratis lunsj og snacks
Anledning til å bidra til bærekraftig innovasjon i den globale sjømatindustrien
Muligheten til å bistå verdens største oppdrettere med å redusere håndtering av fisk, bedre fiskevelferd og effektivisere produksjonen av bærekraftig matproduksjon.

Vi verdsetter mangfold og oppfordrer kandidater med unik bakgrunn til å søke, selv om ikke alle kvalifikasjonskriterier er oppfylt.
Aquabyte er et privateid selskap med hovedkontor i Bergen, støttet av fremtredende investorer som NEA og Costanoa Ventures.","hiringOrganization":{"@type":"Organization","name":"Aquabyte","sameAs":"https://aquabyte.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bergen, Norway","addressCountry":"Norway","addressRegion":"Europe"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Technical Customer Support Manager","datePosted":"2025-07-18","description":"

Company Overview:

Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment, where every day we are building the future.

Role:

We’re looking for a Technical Customer Support Manager to join our rapidly growing consumer health tech startup on the Member Support team. In this role, you’ll lead a team of support agents who interface directly with members to resolve technical issues, troubleshoot bugs, and serve as the connective tissue between our members, product, and engineering teams. You will champion the member voice in internal prioritization, build scalable support processes, and surface trends that improve product quality and member experience.
The base salary for this role is $120,000 - $130,000 per year, commensurate with experience, qualifications, and may vary depending on candidate location.
This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you.

Key Responsibilities:

Lead, coach, and develop a high-performing team of technical support agents
Design and manage coverage models, schedules, and escalation protocols
Oversee bug troubleshooting and issue triage for member-facing problems
Serve as the primary liaison between support and product/engineering teams
Track and escalate technical issues with clear, structured communication
Maintain and improve support workflows and documentation
Partner with product and engineering to ensure quality product releases and stable member experiences
Identify and analyze member trends and feedback to inform product roadmap

Qualifications/Skills:

4+ years of experience in customer or technical support, with 2+ years in a people management role
Strong technical literacy—comfortable with APIs, logs, debugging, and product architecture
Proven ability to lead, coach, and scale teams
Excellent written and verbal communication across technical and non-technical stakeholders
Experience with tools like Intercom, Jira or Linear, Notion, and basic analytics or reporting platforms

Nice to have items:

Experience in health tech, SaaS, or other regulated industries
Familiarity with QA processes and agile product development
Exposure to member-first product iteration and feedback loops

To be a strong fit, you embody our Core Values:

Ruthless Prioritization:
- We don’t let perfect get in the way of progress.
- We move quickly to drive value, not perfection.
- We prioritize what drives impact.
- We never compromise on standards of excellence.
Member-First, Always:
- We design and deliver like we’re caring for someone we love.
- We create clear, actionable, human experiences.
- We prioritize responsiveness, peace of mind, and outcomes.
- We empower members with truth, clarity, and care.
One Team, Moving Fast:
- We are aligned in purpose, prioritization, and speed.
- We gather diverse perspectives to make informed decisions.
- We clear paths for each other and move fast together.
- We communicate clearly and respectfully, rallying around shared goals.
Radical Ownership, Relentless Execution:
- We don’t just ship—we own outcomes and drive results.
- We act with urgency and precision.
- We anticipate, initiate, and follow through.
- We meet challenges with grit and pragmatism.
- We embrace new tech to deliver better outcomes.
Mission Over Ego:
- We are ruthlessly aligned to our mission—and leave ego at the door.
- We disagree and commit.
- We don't tolerate politics or withholding information.
- We operate with honesty, transparency, and respect.
Sustained Integrity in Every Detail:
- We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
- We prioritize clinical precision—data must be right.
- We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.","hiringOrganization":{"@type":"Organization","name":"Function Health","sameAs":"https://www.functionhealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US - Remote","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Technical Customer Support Analyst","datePosted":"2025-07-15","description":"

Organization

Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.

You’ll be joining a global team with offices located in Nairobi. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malaysia.

Role

The Technical Support Analyst will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments.
The Production Support team provides several services for International Health (IH) including: Application Support, 24/7 Production Support, Monitoring, batch support and optimisation, defect identification and remediation, Configuration updates, data fixes, ad-hoc reporting requests, Incident Management, Release Management, Change Management and collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents.
The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team’s processes and practices.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
The primary focus of this role will be working with an IH Production Support teams and primarily focussed on the support of the Actisure (Cegedim) application which provides policy administration services.
Must be comfortable dealing with IT control processes for the applications and supporting the production release process.
This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.

Candidate profile

Cigna is specifically looking for a dynamic, Technical Support Analyst with strong experience of SQL server and scripting and Java knowledge. An IT professional with strong skills in Service Delivery, Application Management & Support processes.
Insurance or financial services background would be a strong advantage.
Integrated applications – understand where application sits in wider Architecture
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Ability to communicate with technical and operations (non-technical) team member
Diploma or degree in Computer Science, IT or related field.

Behaviours

Self-Motivated
Problem Solver
Autonomous
Process Minded
Collaborative
Continuous Improvement Driven

Skills and Experience

Candidates must have strong experience in the following areas:

Proven track record in day-to-day production support
Strong SQL skills and good knowledge of Java
Strong analytical and troubleshooting skills
Knowledge of automation
Working with third parties to resolve incidents
Manipulating data with excel or other tools

Experience with the following technologies would be advantageous:

ServiceNow
Dynatrace & Splunk
Confluence
Jira
PL/SQL
Application Integrations
Windows & Red Hat server

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

","hiringOrganization":{"@type":"Organization","name":"The Cigna Group","sameAs":"https://www.thecignagroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kenya One Africa Place","addressCountry":"Kenya","addressRegion":"Africa"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Technical Customer Support Intern","datePosted":"2025-08-06","description":"

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Club Prophet Software, LLC, part of the Fullsteam organization, is looking for a Technical Customer Support Intern to join our team. This is an opportunity to be a part of a fast-paced tech company on a quickly growing team. Your role will focus on contributing to the analysis, development, and testing of the software as well as supporting customers to maximize the value Club Prophet Software, LLC brings to their business. You will also assist in boarding (installation & training) new customers and ensuring high levels of customer success and satisfaction.

Ideally, this candidate would work 29 hours weekly (flexible hours between 8am-7pm EST) throughout the school year with the possibility of moving to a full-time position upon graduation if openings are available.

You should apply for this job if you:

Possess a natural ability to communicate with people of all backgrounds
Possess excellent writing skills and ability to quickly compose clear and concise answers
Treat all feedback, issues, and questions as opportunities to improve
Are comfortable communicating over the phone in a fast paced, high pressure call center environment; prior experience in a call center or technical support setting is preferred but not required.
Have the ability to prioritize and think strategically about how to improve processes to make our users’ experience even better, while still managing day-to-day tasks
Are dependable with the ability to multitask and work in a fast-paced environment
Already are, or can learn to be, a highly computer-literate, technical individual that embodies excellent troubleshooting and problem-solving skills
Are able to learn technical knowledge related to computer system analysis, application development, or software engineering
Are hungry to grow both personally and professionally
Are a technology native – someone who naturally adapts to an ever-changing technological landscape

Primary Responsibilities:

Learn our product offering and be able to communicate our value to potential customers
Guide customers through the installation & training process to ensure the successful adoption of our product and maintain high customer satisfaction
Establish and maintain relationships with customers by understanding their business objectives and providing exemplary support with the goal of creating long-term loyal customers
Continuously learn and maintain your expert product knowledge and educate customers on the functionality and uses of our products
Document, analyze, troubleshoot and test software based on and related to user specifications and technical issues
Track your interactions and keep customer data organized using our ticketing tools
Provide live chat, email, and phone support, including creating records of software “bugs” and performing follow-ups on existing issues clients have reported
Provide customer insights and feedback to other teams including Sales, Development, Project Management and others
Proactively engage existing customers to ensure successful adoption of the platform
Maintain high levels of customer satisfaction by providing fast and accurate responses while closing a high volume of tickets
Support leadership and actively contribute to key business initiatives

Skills & Competencies:

Effective Communication: Ability to clearly explain technical issues in a way that customers can understand.
Active Listening: Understand customer concerns and respond appropriately.
Problem Solving: Identify issues quickly and propose or execute solutions.
Empathy & Patience: Stay professional and calm, especially in challenging situations.
Attention to Detail: Accurately document issues and follow support protocols.
Multi-tasking: Handle multiple tickets or calls efficiently without losing focus.
Collaboration: Work closely with Support,QA, IT, and programming teams to resolve issues.
Follow-Up Skills: Ensure customer concerns are resolved completely and on time.

Technical Skills:

Customer Service - Understanding
Basic SQL Knowledge: Understanding of SQL Server Management Studio (SSMS), database structure, and common commands.
Pulling SQL Backups: Ability to locate, generate, and securely export SQL database backups.
Data Uploading: Familiarity with uploading files into internal systems like a proprietary Uploader application.
Staging Environment Setup: Basic understanding of how to restore SQL backups into test or QA environments.
Version Tracking: Awareness of software build versions and testing across different environments.
Troubleshooting: Ability to identify and flag data-related anomalies or issues during testing or backup pulls.

Minimum Qualifications:

Education:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or currently pursuing).

Customer Service Experience:

1+ year of experience in a customer-facing support role (phone, email, or chat support).
Strong verbal and written communication skills.
Ability to handle challenging situations with professionalism and patience.
Experience using ticketing systems is a plus.

Technical / SQL Skills:

Basic understanding of relational databases and SQL concepts.
Hands-on experience with SQL Server Management Studio (SSMS) or similar tools.
Ability to pull, save, and upload SQL database backups.
Familiarity with restoring backups in a staging or test environment is a plus.
Understanding of basic IT troubleshooting steps (e.g., connectivity, permissions).

General Competencies:

Strong organizational and time management skills.
Attention to detail and accuracy when working with data.
Ability to work independently and within a team.
Willingness to learn new tools and processes quickly.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

","hiringOrganization":{"@type":"Organization","name":"Fullsteam","sameAs":"https://www.fullsteam.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US-GA-Remote, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Manager, Technical Customer Support","datePosted":"2025-08-09","description":"

At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes.

Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

About the role

The Manager of Technical Customer Support at Q4 will lead the transformation and management of global technical customer support operations. This executive is accountable for service delivery, operational excellence, and customer satisfaction in a high-stakes, time-sensitive environment—particularly during earnings seasons and investor events.

Lead the technical customer support organization in support of Q4 products and hosted events.
Drive change, engage with team(s) to surface systemic issues spanning multiple roles and take action to improve process/capability
Plan, direct and coordinate the efforts of the Operations teams to manage and maintain service
Identify & implement continuous improvement activities
Design, implement, and mature service policies and process, key to stability and availability (Incident, Problem Change, Release)
Transform service delivery metrics, KPI’s and reporting to drive and manage analytics and ongoing improvements
Drive “cost per case” reductions through operational efficiencies, automation, improved blended rates and other means

What you'll do

Provide day to day direction for incident management services for technical customer support issues by leading L1 – L2 support to relevant products and hosted events, validating and responding to customer tickets within SLA.
Ensure identification of root causes of problems and determine a resolution to prevent recurrence of incidents.
Minimize the impact of recurring incidents due to problems that cannot be prevented
Produce operational metrics, KPIs and reporting to drive transparency and manage analytics and ongoing improvements
Manage / Respond Technical Escalation resulting from technical customer support issues
Maintain knowledge and expertise to ensure adequate support to customers based on the product line
Translate leadership direction into actionable and clear goals for team and set expectations for performance and work on cross-functional initiatives to support Q4 vision
Ensure the teams adherence to security standards and company policy.
Manage efforts towards availability and reliability to align with services level targets.
Service management of all service policies, processes, workflows, and metrics reporting
Ensure support service processes are meeting business objectives and strategy
Deliver and manage process effectiveness, efficiency, adaptability, and continuous improvement
Ensure existing service processes are tracked from a cost and efficiency perspective and are aligned to the business objectives / strategy

What we're looking for

3+ years of progressive work experience in customer support, call centers and customer operations, with some exposure to managing or mentoring others toward achieving objectives.
Proven ability to meet strategic objectives, drive execution and achieve business results
Knowledge of support and call center KPI’s
Good understanding of ITIL support methods and processes
Proven leadership and management skills
Strong project planning skills and ability to design, implement and facilitate successful programs
Analytical and self-directed in challenging the organization to address opportunities to deliver results
Excellent interpersonal, communication and relationship management skills
Solid foundational ITSM experience

Why Join Q4?

We offer a variety of benefits to ensure you can always work hard and have fun:

Peace of mind & family: Flexible benefit plans, wellness, lifestyle and parental leave top-up if you have a growing family
Wellness & life: Flexible paid time off and benefit program, retirement plans, 30-day work-from-anywhere program, and a flexible work environment
Unlock your potential: Unleash your potential with learning allowance, mentorship, leadership forums, and gig programs.

We believe in the power of collective greatness.

At Q4, we embrace diverse perspectives and experiences as the driving force behind innovation and problem-solving. We envision Q4 to reflect the global community we serve, empowering representation and opportunity at all levels. Think you have what it takes, but not sure if you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

Should you require any accommodations before or during the interview process, please let our Recruitment team know.

Explore further on our career site.

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This is a contracting role that is fully remote.

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone.

About the role

As a Technical Customer Support Specialist at ElevenLabs, you will play a crucial role in ensuring our B2B and enterprise clients receive exceptional support. This position is ideal for individuals who are passionate about AI and audio and thrive in a dynamic, fast-paced startup environment with a higher degree of self-drive to find issues as well as solutions, both reactivity and proactively.

Key Responsibilities:

Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems.
Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements.
Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products.

Who you are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:

Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

What you bring

Experience:

2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience.
Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations.
Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React.
Startup Experience: Prior experience working in a startup with international, remote teams is highly valued.

Skills:

Detail-Oriented: Meticulous attention to detail with a focus on delivering high-quality support.
Autonomous: Ability to work independently, manage your time effectively, and execute tasks without constant supervision.
Communication: Strong verbal and written communication skills, allowing for clear and effective interactions with clients and internal teams.

Key Attributes:

Passionate: Enthusiastic about customer support, AI, audio, and making content universally accessible to everyone.
Driven: Strong work ethic with a commitment to excellence and continuous improvement.
Collaborative: Enjoy working with a diverse, international team in all time zones and supporting colleagues to achieve shared goals.
Adaptable: Comfortable navigating the challenges of a fast-growing startup and adapting to evolving priorities.

Interests:

AI and Technology Enthusiast: A genuine interest in AI advancements and audio technology.
ElevenLabs User: Bonus points if you are already familiar with and use ElevenLabs products!

What we offer

High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw.
Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.
Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

#LI-remote

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About Cigna

Let us tell you a little more about us. Cigna exists to improve lives. With our 74,000 employees worldwide who service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the centre of our International division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.

About the job

Cigna, a leading global health insurer, is experiencing an exciting period. We are looking to recruit an experienced IT Service Analyst in Nairobi. The successful candidate will be a member of the Technology, Engineering, and Operations group.

Reporting to the Service Desk Team leader, you will provide operational support and account administration to the Service Desk team.

The successful candidate will be a high-performing individual who is methodical, inquisitive, and passionate about technology and service.

You will work about 66% from the Cigna office and 34% from home.

Main duties and responsibilities

Provide technical support to onsite and remote users.
Install, configure and support (IMAC) end-user devices.
Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
Manage User system access for various applications.
Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
Ensure all incidents are managed following targets set out in SLA.
Escalate any issues/ outages to the IT End User Services Team leader.
Prioritising and allocating all requests within IT Support teams.
Working every 3 weeks on Saturday from 8 AM until 1 PM (from home).
Working every 7 weeks (Mon-Fri) from 4 PM until midnight (from home).

Required Skills

Two years of experience within an IT support team
Incident management skills
Experience with a call management system
Experience with Microsoft Office
Windows 11 support and build experience. ( both OS and pc hardware)
Active Directory
Citrix Support
SCCM
Exchange account maintenance
Networking & patching

Desirable Skills

ITIL Foundation certified.
Microsoft certification.
Experience with Service Now.
Avaya Telephony

About You

Communicate clearly and effectively.
Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal and written formats.
A positive ‘can-do’ attitude with a strong commitment to customer support.

Why should you join Cigna?

You will get to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation.

We are constantly investing in, improving and innovating our global technology stack.

You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through internal and external training, take secondment to other teams/projects and much more.

About Cigna Healthcare

","hiringOrganization":{"@type":"Organization","name":"The Cigna Group","sameAs":"https://www.thecignagroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kenya One Africa Place","addressCountry":"Kenya","addressRegion":"Africa"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Director, Technical Customer Support","datePosted":"2025-08-20","description":"

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

We are seeking a dynamic and forward-thinking Director of Technical Customer Support to lead our global support operations for the Universal Banking team. This role is pivotal in transforming our Customer Support model to meet the evolving needs of both on-premise and cloud (SaaS) customers. The ideal candidate will bring a strong background in banking or financial services, experience managing large technical support teams, and a passion for continuous improvement and innovation.

Responsibilities & Deliverables:

Support Model Transformation

Lead the shift from traditional support to a cloud-first mindset, adapting processes and tools to meet evolving customer expectations

Define and execute global customer support strategy in alignment with the Business Unit strategy.

Incident and Escalation Management

Handle all incidents within defined SLAs ensuring that processes support coordinating responses across cross-functional teams, ongoing communication to customers as well as internally and appropriate escalations for incident resolution.

Ensure case flow clarity, emergency support readiness, and escalation protocols are well-defined

Leadership & Team Management

Lead a global team of 30–40 professionals including expansion efforts in strategic locations like Lisbon.

Serve as the senior leader on the ground in Lisbon, supporting the build-out of the local team.

Foster a high-performance culture focused on accountability, collaboration, and customer satisfaction.

Oversee hiring, onboarding, and performance management, with flexibility in working hours due to incident unpredictability.

Implementation Support

Collaborate with Global Services and Delivery teams to support software installations, upgrades, and issue resolution during implementation.

Ensure support cases are logged and tracked effectively, with visibility across internal teams.

Ensure efficient and effective handover of implementation projects completed including transition of knowledge and Day 2 items committed to customers.

Customer Support Strategy & Execution

Oversee support operations for both on-prem and SaaS solutions, ensuring SLAs and KPIs are consistently met.

Manage escalations, coordinate cross-functional incident responses, maintain executive-level communication internally and externally during critical events.

Governance and Continuous Improvement

Standardize and streamline support processes to enhance repeatability, efficiency, and effectiveness.

Ensure support operations meet/comply with regulatory, data privacy, and security standards required in the financial sector.

Ensure that all risk related procedures and notifications are followed internally.

Implement tools and practices that improve case resolution, customer experience, and internal collaboration.

Incorporate Generative AI and other innovation methods to enhance support efficiency, self-service capabilities, and proactive issue resolution

Stakeholder Engagement

Act as a key liaison between support, product, engineering, IT and other internal teams.

Collaborate with internal and external stakeholders to align support delivery with business goals.

Represent Customer Support function in executive forums and contribute to strategic planning.

Qualifications & Experience:

Proven experience in a technical customer support leadership role (at least 10yrs of progressive leadership roles), ideally within banking, core banking, or financial services.

Strong understanding of SaaS/cloud support models and the ability to lead transformation initiatives.

Demonstrated success managing large, distributed teams in a matrix environment.

Experience with incident management, metrics-driven performance, and customer escalation handling.

Familiarity with compliance, regulatory standards, and the criticality of financial systems.

Excellent communication and stakeholder management skills, including executive-level reporting.

A continuous improvement mindset with a track record of innovation and process enhancement.

Additional Information:

Work Hours: Flexibility required to accommodate working with global teams and ability to manage incident response needs.

Travel: Occasional travel may be required to other Finastra locations.

Preferred Start Date: As soon as possible

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· ESG: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

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The Role

We’re hiring an Experienced Technical Customer Support Engineer with a strong software background who loves solving complex problems for enterprise customers. You’ll be the technical front line for Idhammar’s products—triaging, troubleshooting, and resolving issues across application, database, integrations, networking, and cloud infrastructure layers.

What you’ll do

Own customer cases from intake to resolution using Jira Service Management (or similar) to meet and exceed SLAs.

Troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, isolate root causes, and deliver fixes or high-quality escalations.

Perform advanced database investigations using SQL Server/PostgreSQL: analyse slow queries, locks, deadlocks, index usage, and craft optimised SQL to remediate performance problems.

Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud):

Review logs/metrics, scale resources, and manage compute, storage, and networking.

Handle identity and access (IAM/Entra ID roles & policies), certificates, and secrets.

Coordinate patching and maintenance windows.

Diagnose and resolve networking and connectivity issues across TCP/IP, DNS, VPN, TLS/SSL, HTTP/HTTPS, firewalls/security groups.

Diagnose connectivity and data integration problems (ERP/SCADA/IoT, OPC UA, REST/gRPC, file-based ETL) with vendors and customer IT teams.

Conduct proactive health checks, patching, and minor hotfix deployments; contribute to playbooks and runbooks.

Communicate clearly with both technical and non-technical stakeholders; provide incident updates and post-incident reports.

Create and improve knowledge base articles, customer guides, and internal troubleshooting recipes.

Collaborate with Product and Engineering on bug triage, feature feedback, and reliability improvements.

Typical issues you’ll handle

Query timeouts and blocking chains; designing/adjusting indexes and query plans.

Data ingestion failures (CSV/ETL/API), schema changes, and referential integrity issues.

API authentication/authorisation problems (OAuth2/OIDC), certificate or token expiry.

Application performance regressions after upgrades; log analysis and rollback/mitigation.

Network troubleshooting: packet loss, TLS handshake errors, DNS resolution failures, HTTPS/API connectivity problems, VPN/firewall misconfigurations.

Cloud environment alarms (CPU/IO, storage thresholds, scaling, networking) and unexpected cost spikes.

Requirements

Minimum qualifications

Degree in Computer Science, Software Engineering, Information Systems, or related field (or equivalent experience).

Advanced SQL expertise (5+ years), including:

Complex joins, window functions, stored procedures, views.

Performance tuning (indexes, execution plans, statistics, partitioning).

Backup/restore basics, data migration, and scripting for maintenance.

Strong experience supporting .NET/Windows server applications and web APIs.

Proficiency in network troubleshooting:

TCP/IP fundamentals, routing, and DNS.

HTTP/HTTPS, TLS/SSL, and certificate handling.

VPNs, firewalls/security groups, load balancers.

Packet capture and analysis (Wireshark, tcpdump, or equivalent).

Hands-on experience with at least one major cloud (Azure, AWS, IONOS Cloud), and familiarity with others:

Compute, storage, identity & access, monitoring/logging, secrets management.

Networking basics (VNet/VPC, firewalls/security groups, DNS, TLS).

Scripting/automation with PowerShell and/or Python.

Familiarity with CI/CD (Azure DevOps, GitHub Actions, or similar).

Excellent customer communication, incident handling, and documentation skills.

Nice to have

Experience with CMMS/EAM/OEE or manufacturing/industrial data; exposure to OPC UA, SCADA/PLC integrations.

Knowledge of Power BI (DAX, dataset refresh issues, gateway configuration).

Experience with PostgreSQL (including extensions like pg_stat_statements or pg_partman) and/or SQL Server performance tools.

Familiarity with ITIL, major incident management, and stakeholder comms.

Exposure to observability stacks (Azure Monitor, ELK/OpenSearch, Grafana, Prometheus).

Basic container knowledge (Docker) and Kubernetes fundamentals.

PLEASE INCLUDE YOUR DESIRED SALARY IN LKR PER MONTH

Benefits

Work From Home
Training & Development
Performance Bonus

","hiringOrganization":{"@type":"Organization","name":"Valsoft Corporation","sameAs":"https://www.valsoftcorp.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Colombo, Western Province, Sri Lanka - Remote","addressCountry":"Sri Lanka","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Technical Customer Support Specialist","datePosted":"2025-08-19","description":"

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Works independently with minimal direction. Collaborates to develop approach to solving problems. Acts as part of a team responsible for ensuring customers are rapidly on boarded, trained, and successfully deriving value from the Connected Offerings products and services. This individual will take proactive action to ensure satisfied customers that result in a high level of account retention, user penetration, and increased revenue through consultation on additional products and services. This role is a demanding role that requires exceptional analytical, customer relationship, account management, inside sales, consulting, and HVAC technology skills. This role requires a high degree of professionalism, and will interact with multiple internal departments as well as multiple levels within the customer’s organization including Managers, Directors, and Vice Presidents.

How you will do it:

Acts a subject matter expert of Connected Offering products, features, and functionalities; regularly updates knowledge and functional understanding of the platforms and applications.
Conducts web and teleconferences to train new and existing users in customer facing products or tools.
Interfaces with internal and external customers, operation teams and account/branch resources throughout the customer’s subscription.
Provides ongoing consultative support and detailed instructions to users through telephone, e-mail, and communication medium.
Provides and facilitates expert knowledge to the customer on Johnson Controls product and service capabilities.
Independently takes action and responds timely to adoption, utilization, customer satisfaction.
Remains persistent with the customers to ensure they are maximizing product features, realizing value and increasing their ROI from their Connected Offerings applications
Prioritizes and focuses efforts with customers providing on-going training and consultation to maximize customer satisfaction, identify growth potential, and achieve timely renewals
Collaborates with the support team to triage and support complex customer issues.
Logs all customer contacts accurately in system tracker to maintain an accurate history for each customer interaction; assumes ownership of cases and tracks to final resolution.
Studies and masters assigned additional coursework and areas of knowledge as assigned by the Customer Support management team to further enrich expertise and delivery of Customer Success Center services.
Adheres to department processes and quality standards as documented
Assists in identifying and recovering at-risk customers and accounts.
Works closely with the support team to identify and share knowledge to the greater team on critical technical challenges being discovered, analyzed and resolved from the field as the result of site installations.
Delivers additional value add services to customers and ensures adherence to defined exhibits, SLAs, and SOWs.
As assigned, may support sales efforts with customers by participating in advanced or complex sales presentations, discussions or demonstrations.
Handles complex customer service issues that that may require in-depth diagnosis and resolution; works collaboratively with multiple stakeholders to help articulate and resolve customer inquiries. Document all findings and resolution within Salesforce.

What we look for:

Associates Degree in Mechanical Engineering with min. 1 year experience in any of the following: HVAC systems or controls service industry
1-2 years previous Engineering Support, Technical Support, Technical Sales, Consulting, Technical Customer Service.
Experience meeting customer satisfaction results, customer objectives and goals.
Strong team player, positive attitude, works well with groups, offers and receives constructive feedback.
Strong business communication and organization skills including ability to read, analyze, and interpret client support requests and write business correspondence.
Ability to work independently and self-motivate.
Strong multitasking skills.
Public speaking skills and ability to lead and organize user group sessions or round table environments, including ability to effectively present information and respond to questions from groups of clients.
Strong analytical skills and ability to creatively tackle problems and improve processes.
Knowledge and proficiency in Word, PowerPoint, Excel
Excellent verbal and written skill in the language native to the region being supported

Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit:

www.johnsoncontrols.com/careers/early-careers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

","hiringOrganization":{"@type":"Organization","name":"Johnson Controls","sameAs":"https://www.johnsoncontrols.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"JCI HQ Glendale, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Technical Customer Support Agent Bilingual","datePosted":"2025-08-04","description":"

ADP is hiring a Technical Support Analyst -Bilingual (English/Spanish).

Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics.

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?  Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.

Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.

Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.

TO SUCCEED IN THIS ROLE: Required Qualifications

1+ years of Customer Service experience
Bilingual (English/Spanish)

\nQualifications\n

BONUS POINTS FOR THESE: Preferred Qualifications

Microsoft Certified Professional (MCP) or equivalent certification/experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities. 
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

","hiringOrganization":{"@type":"Organization","name":"Gold's Gym","sameAs":"https://www.goldsgym.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Paso, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Technical Customer Support Analyst - Compensation","datePosted":"2025-08-08","description":"

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience. We’re a diverse group of people, with an invaluable mix of experience and backgrounds, located in our amazing Costa Rica office!
We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.
We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Información sobre el equipo

Los equipos de Servicio al Cliente de Workday están motivados por la pasión por nuestros productos y el éxito de la experiencia de usuario de nuestros clientes. Somos un grupo diverso de personas, con una valiosa combinación de experiencia y formación, y estamos ubicados en la increíble oficina de Costa Rica.

Promovemos los valores fundamentales de Workday, y nuestros empleados son la prioridad. Por ello, ofrecemos horarios laborales flexibles, favorecemos que siga la trayectoria profesional que desee para alcanzar objetivos profesionales y personales, fomentamos el equilibrio y el bienestar entre el trabajo y la vida personal, y estamos orgullosos de defender la igualdad de oportunidades para todos.

Buscamos a una persona creativa con gran deseo de aprender, apoyar a sus compañeros y pasarla bien.

About the Role

The Workday Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.

Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.

El equipo de Servicio al Cliente de Workday se dedica con entusiasmo a la atención al cliente, la innovación y la excelencia. Son asesores de confianza que investigan, diagnostican y ofrecen soluciones fundamentales y oportunas a nuestros clientes.

Los clientes confían en nosotros a nivel mundial, por lo que nuestros equipos de Servicio al Cliente trabajan en turnos regionales para garantizar atención durante todo el año, las 24 horas del día, los 7 días de la semana, con flexibilidad para adaptarse a cambios en los turnos.

What would you do all day?

Handle a queue of support cases, prioritizing issues based on severity and customer impact
Work through exciting problems, motivate change and implement solutions
Handle time critical issues
Build solid relationships with our customers
Collaborate with Product Managers, QA and Development to determine solutions or workarounds
Balance ownership of existing case load while troubleshooting newly discovered issues
Maintain your knowledge of new functionality and compliance changes
Maintain certifications and training as required for the role
Get involved with initiatives, councils and projects that inspire your passion in support
Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)

¿En qué ocuparía su día?

Gestionar una fila de casos de soporte, priorizando los problemas en función de la gravedad y el impacto en el cliente.
Resolver problemas desafiantes, motivar el cambio y aplicar soluciones.
Gestionar los problemas en los que el tiempo es un factor crítico.
Establecer relaciones sólidas con nuestros clientes.
Colaborar con los gerentes de Producto, Control de Calidad y Desarrollo para buscar soluciones o alternativas.
Equilibrar la responsabilidad de la carga de casos existentes y el tiempo que se dedica a resolver los problemas que van apareciendo.
Mantener actualizado su conocimiento de las nuevas funcionalidades y cambios en el cumplimiento de la normativa.
Actualizar las certificaciones y la capacitación necesarias para la función.
Participar en iniciativas, consejos y proyectos que inspiren su pasión por brindar soporte.
Utilizar su energía, motivación e ingenio para alentar, guiar y orientar a los demás en toda la empresa.
Participar en los turnos registrados como parte de nuestra asistencia global 24 horas al día, 7 días a la semana (asistencia en todo el mundo).

Key Responsibilities:

Understand and support our customers in the following areas:

Compensation Review (Advanced Compensation)
Period Activity Pay
Manage Basis Total
Severance
Compensation Defaulting and Eligibility Rules
Offer Compensation
One-Time Payments

Responsabilidades clave:

Comprender y brindar asistencia a nuestros clientes en las siguientes áreas:

Revisión de compensación (compensación avanzada)
Pago de actividades del periodo
Gestión según total de base
Indemnización laboral
Reglas de elegibilidad y predeterminación de compensación

About You

Basic Qualifications

3 years of experience with SaaS Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application) in a support, implementation or consulting environment

Analista asociado sénior de soporte técnico al cliente

Como mínimo, 2 años de experiencia con software empresarial SaaS (por ejemplo, SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, ERP en sitio, Peoplesoft, Cornerstone o una aplicación similar) en un entorno de soporte, implementación o consultoría.

Analista de soporte técnico al cliente

Como mínimo, 3 años de experiencia con software empresarial SaaS (por ejemplo, SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, ERP en sitio, Peoplesoft, Cornerstone o una aplicación similar) en un entorno de soporte, implementación o consultoría.

Other Qualifications

Demonstrable ability to support or implement HCM, Workforce Management, Payroll, VMS or Higher Ed applications
Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Ability to collaborate with multiple partners across a diverse organization
Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolutions may include in-depth analysis, troubleshooting, and working with other internal teams.t

Experience building internal and/or external facing documentation (KCS experience a plus)
Previous experience with health monitoring tools is an advantage
Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities
Basic knowledge or previous experience with Object Oriented Programming languages (e.g. Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift or similar)
Ability to read and analyze log files
Basic knowledge of SQL syntax to read existing scripts and queries.
Basic experience with api client (SoapUI, Test Studio, and/or Postman/Bruno)

Otras cualificaciones

Destreza demostrable para dar soporte o implementar aplicaciones de HCM, gestión de personal, nóminas, VMS o de educación superior.
Capacidad para interactuar con varios equipos y coordinarlos a fin de identificar y plantear la importancia de cuestiones críticas, para obtener resultados rápidos.
Destreza para colaborar con múltiples partners en una organización diversa.
Demostrar resiliencia cuando se encuentre ante plazos de resolución ajustados y prioridades contrapuestas u opuestas.
Experiencia en compilación de documentación interna y externa (se valorará la experiencia en KCS).
Comunicarse con seguridad (de forma oral y escrita), ya que tendrá que colaborar con usuarios de negocios y compañeros en todos los niveles y con diversas habilidades técnicas.
Conocimientos básicos o experiencia previa con lenguajes de programación orientados a objetos (por ejemplo, Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift o similares).
Destreza para leer y analizar archivos de registro.
Conocimientos básicos de sintaxis SQL para leer scripts y consultas existentes.
Tener experiencia básica con clientes de API RFDE5 (como SoapUI, Test Studio o Postman/Bruno).
Demostrar un enfoque proactivo para identificar las causas fundamentales y aplicar soluciones eficaces y sostenibles. Desenvolverse en entornos dinámicos, utilizando el pensamiento crítico y la creatividad para resolver problemas e impulsar la mejora continua.
Fomentar un lugar de trabajo colaborativo y acogedor adoptando diversas perspectivas y garantizando que se escuchen todas las voces. Defender la equidad y la pertenencia en cada interacción y contribuir a una cultura en la que las personas se sienten valoradas y capacitadas.
Establecer y mantener relaciones sólidas mediante la transparencia, la coherencia y el seguimiento. Cumplir con los compromisos, comunicarse abiertamente y cultivar un entorno de respeto mutuo y fiabilidad.
Asumir la responsabilidad de las acciones y los resultados, exigiéndose a sí mismo y a los demás un alto nivel. Demostrar integridad en la toma de decisiones, aprender de los contratiempos y esforzarse continuamente por alcanzar la excelencia en todas las responsabilidades.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote \"home office\" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

What will you be doing at DeepL?

We are looking for a Technical Support Specialist who will thrive on providing support and can become an ambassador for DeepL’s products and an expert on our customers’ needs in order to troubleshoot and rapidly resolve inquiries through various channels of communication. You’re a great match if you possess fantastic trouble-shooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.

Your responsibilities

Through root cause analysis, understand our customer requests and work with Product, Customer, and Engineering Teams to prioritize fixes in order to prevent future occurrences of these ticket types.
Provide technical support to customers, including troubleshooting technical issues and providing guidance on product features and functionality.
Collaborate closely with Core Support Specialists and Payment Specialists to ensure that customer issues are resolved quickly and effectively.
Receive escalations from the Core Support Specialists on technical topics that require a deeper investigation to resolve (API, CAT tools, plugins, network issues, etc.)
Escalation and collaboration with engineering and product teams as needed for more complex scenarios and follow up until resolution.
Act as Customer Liaison and point of contact for the Support team and Customers as described in the Incident Management process: https://backstage.deepl.dev/docs/default/Component/incident-response-docs/training/customer_liaison/
Achieve personal KPI’s and actively contribute to team KPI’s
Become an ambassador for DeepL’s products and an expert on our customers’ needs

Qualities we look for

3+ year Customer Support experience in a technical and/or support capacity
Excellent written communication skills, fluent Japanese and English; additional languages are advantageous
You enjoy working with international customers from around the world
Experience with troubleshooting complex technical issues and finding solutions for our customers in a friendly and productive manner

What we offer

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.

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Position Summary

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Qualifications

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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Client Service Executive (CSE) - Technical Customer Support

Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?
Within the Client Service role you will be at the epicenter of all products and services Circana delivers to her clients. You will be in contact with the operational- and commercial side of Circana and, of course, with your clients. You are responsible for creating and maintaining a positive client experience and making sure that any issues that occur are dealt with appropriately. You know your way around the vast diversity of teams and can connect with anyone in or outside the organization.

The main objectives of the role are:
• Being the right hand of the client in turning complexity into clarity.
• Understanding the data deliveries and how the clients use it for their business.
• Being in control of the different processes, such as report and database changes and quality control.
• Maintaining a positive client satisfaction score by developing a strong client connection and ensure clients deliverables are completed and delivered on time and correct.
• Creating improvement plans to move red clients to green again.
• Working cross-functionally; addressing challenges through quick and effective resolution when required.
• Ensuring a consistent experience for all clients, regardless of size or commercial significance.
• Training clients on our software.

Requirements
To be successful as a CSE you take ownership over the processes regarding your clients. You are up to speed on whatever is going on with your client and know their wants and needs. You keep track of the issues that are at hand and make sure that those are handles quick and efficient.

Furthermore you:

Are an ambitious (young) professional and have a great deal of affinity with data and technology.
Have up to 2 years of experience in any relevant area.
Can keep track of multiple different ongoing processes.
Take ownership and responsibility over your clients.
Have provable skills and understanding of Excel and BI tools.
Are not afraid to make mistakes.
Are fluent both in Dutch and English

Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location
Our office is located in Zaltbommel (Wielkamp 3a, 5301 DB Zaltbommel, Nederland) but we allow you to work from home whenever you want to. Except for Tuesday, which is our team day. And if you're not in the office you miss the nice lunches and afternoon drinks.

What we offer you
Working at Circana means working in an environment in which you can excel. Circana offers you the room to grow and choose where you want to go within Circana. We offer learning on the job and entice you to create your own path within Circana.

Other than that we offer:
• A suitable salary based on knowledge and experience.
• Up to 36 free days (of which 4 Circana ‘Me’ days).
• WFH (work from home) and commute allowance.
• Home office set up.
• A rewarding and challenging job.

#LI-AO1

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Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
\nOur vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

It’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers.

Your Impact:

Operational Leadership and Team Management:

Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Qualifications

Your Experience:

Leadership and Management:

8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $136000/YR - $221000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment
\n
\nWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact:

Operational Leadership and Team Management:

Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Qualifications

Your Experience:

Leadership and Management:

8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

Additional Information

The Team

Compensation Disclosure

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

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What’s in store for you:Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Ever - growing and ultra - ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!\n

Your day-to-day:

Give joy to our customers by solving their queries via live chat and email;
Ensure excellent customer experience;
Answer customers’ queries & provide reliable information;
Interpret and finetune the customer success process & performance;
Work alongside techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

Fluent in English and Lithuanian;
Ability to work full-time during the evening shift (1:00 AM - 9:00 AM) in a hybrid working model;
Energy to move mountains together with your team;
Empathy and understanding - basically showing clients how important they are!
That you are looking for a real opportunity to grow;
Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Salary:

Gross salary: 1200-1700 EUR/month (night hours are compensated extra). Keep in mind that we are open to discuss a different salary based on your skills and competencies.

here

Up for the challenge? Let’s talk! ","hiringOrganization":{"@type":"Organization","name":"Oxylabs","sameAs":"https://oxylabs.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vilnius","addressCountry":"Lithuania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Technical Customer Support Specialist (Evening Shift)","datePosted":"2025-08-13","description":"We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!\n

Your day-to-day:

Give joy to our customers by solving their queries via live chat and email;
Ensure excellent customer experience;
Answer customers’ queries & provide reliable information;
Interpret and finetune the customer success process & performance;
Work alongside techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

Fluent in English and Lithuanian;
Ability to work full-time during the evening shift (5:00 PM - 1:00 AM) in a hybrid working model;
Energy to move mountains together with your team;
Empathy and understanding - basically showing clients how important they are!
That you are looking for a real opportunity to grow;
Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Salary:

Gross salary: 1200-1700 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

here

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact:

Operational Leadership and Team Management:

Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Qualifications

Your Experience:

Leadership and Management:

8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

Additional Information

The Team

Compensation Disclosure

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact:

Operational Leadership and Team Management:

Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Qualifications

Your Experience:

Leadership and Management:

8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

Additional Information

The Team

Compensation Disclosure

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact:

Operational Leadership and Team Management:

Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Qualifications

Your Experience:

Leadership and Management:

8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

Additional Information

The Team

Compensation Disclosure

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact:

Operational Leadership and Team Management:

Guide the daily activities of a team of Designated Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency
Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives
Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes
Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered
Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs
Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions
Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support
Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

Qualifications

Your Experience:

Leadership and Management:

8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment
Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments
Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco)

Collaboration and Communication:

Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability
Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)
Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

Additional Information

The Team

Compensation Disclosure

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Position: Technical Customer Support Manager (Field Systems Sector/ Surveying & Mapping )

Location: Germany - Hybrid Mode.

Technical Customer Support Manager (Field Systems Sector/ Surveying & Mapping )

Trimble is looking for a leader to manage our Mobile Mapping Support Team. We are seeking a professional with strong management skills and a genuine focus on customer success. This position is ideal for someone who wants to lead a team, drive innovation, and transform the customer experience.

What You Will Do:

Manage the Mobile Mapping Support Team and Ticket Systems: Lead and oversee the customer support team, ensuring efficient handling of customer inquiries and issues through our ticketing system. Utilize KPIs to assess and report team performance.
Transition to Customer Success: Spearhead the shift from traditional customer support to a customer success approach, emphasizing proactive engagement and fostering long-term customer satisfaction.
Enhance Customer Experience: Develop and implement strategies and initiatives to elevate the customer journey, ensuring an exceptional experience at every interaction.
Knowledge Base Management: Oversee the development and upkeep of a comprehensive knowledge base, empowering customers with self-service options and enhancing support efficiency.
Voice of Customer and Software Testing: Collaborate with product teams to relay user feedback (Voice of Customer) and oversee software testing efforts of the Support team, contributing product quality and reliability.
Team Development and Career Planning: Promote team growth by identifying development opportunities and crafting career advancement plans for support team members.
Project Management: Oversee small integration projects in partnership with the Sales team, ensuring seamless integration and alignment with customer requirements.

What You Should Bring:

Experience with Mobile Mapping or similar geospatial domains
Experience in team management and customer support, with a focus on development and guidance.
The ability to lead a transition from support to customer success.
A \"customer-first\" mindset and a focus on problem-solving.
Knowledge or interest in high-cost systems and the complexity that entails.
The ability to externalize team knowledge into a database.
Knowledge or interest in \"geo\" concepts, such as GIS or geomatics, and spatial awareness.
Excellent communication skills for working with global teams and customers.

About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range:

Bonus Eligible?

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contactAskPX@px.trimble.com","hiringOrganization":{"@type":"Organization","name":"Trimble","sameAs":"https://www.trimble.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Germany - Biberach","addressCountry":"Germany","addressRegion":"Europe"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Technical Customer Support Specialist with German (Entry-Level Tech) – Office-Based | 4/6/8 Hours","datePosted":"2025-08-08","description":"

Company Description

Join Sutherland – Where Innovation Meets Opportunity
\nSutherland is a global leader in Customer Experience Management. For over 37 years, we’ve been transforming customer interactions through innovative solutions, automation, and AI-driven services. With over 60,000 employees worldwide, Sutherland has been present in Bulgaria since 2008, operating from offices in Sofia, Varna, and Burgas. We provide customer service and technical support in over 20 languages.
\nAt Sutherland, you’ll be part of an international team working on exciting projects for world-renowned brands—all within a flexible, supportive, and dynamic environment where you can grow your skills and advance your career.

Job Description

Why This Role Is Perfect for You:
\nUltimate Work Flexibility! Choose the schedule that fits your lifestyle:

8-hour, 6-hour, or 4-hour shifts
Work during standard business hours or weekends
Priority is given to candidates available for full-time work (8 hours), Monday to Sunday, on a rotation basis, within standard working hours: 10:00 – 19:00.

Your Role & Responsibilities:
\nAs a Technical Support Specialist, your mission will be to resolve technical issues promptly, assist customers effectively, and enhance their overall experience:

Support customers with device setup and troubleshooting.
Handle customer inquiries via phone, email, and web chat using the client’s internal systems.
Identify customer needs, research issues, provide relevant product knowledge, and offer tailored solutions.
Stay up to date on product and service knowledge, including wireless networking solutions, customer service standards, and email etiquette.

Qualifications

What You Need to Succeed:

German and English
Basic understanding of internet routers, connectivity, and technical troubleshooting
Interest in consumer electronics and solving technical challenges
Strong communication skills and a customer-oriented mindset
Ability to multitask and work with various internal tools and platforms
Willingness to work flexible hours, including weekends, on a rotational schedule

Additional Information

What We Offer:

Flexibility First! Choose between full-time or part-time schedules
Competitive salary
Permanent labor contract for long-term security
Fully paid 3-week training (conducted during standard working hours)
21 days of paid annual leave
Prime office location in Sofia

Exclusive Benefits Package:

Additional health insurance
Life insurance
Meal and gift vouchers
Transportation allowance
Employee recognition and referral programs
Individual refresher and skill-building training sessions
Clear opportunities for career progression
Modern office spaces with relaxing break areas

","hiringOrganization":{"@type":"Organization","name":"Sutherland","sameAs":"https://www.sutherlandglobal.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sofia, Sofia City Province, Bulgaria, //23, Bulgaria","addressCountry":"Bulgaria","addressRegion":"Europe"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-01","description":"

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

Job Description

About the Role:

The Technician role is full time or part-time and is an hourly position based on needs of the business. The Technician is primarily responsible for conducting basic vehicle diagnostics and performing routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Salary Range: $16.00 - $18.00 per hour guarantee, with flat rate of $17- $28 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs; Audit courtesy inspections performed by the General Service Technicians

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Technicians must be able to complete the following but not limited to:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.  

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.  

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hudson, NH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-07-02","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $18.00 per hour guarantee, with flat rate of $17- $28 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

INDR7

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Johnston, RI, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-07-02","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $18.00 per hour guarantee, with flat rate of $17- $28 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

INDR7

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pleasant Hills, PA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-07-21","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $18.00 per hour guarantee, with flat rate of $17- $28 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Painesville, OH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-07-21","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Amherst, NH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-07-21","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $18.00 per hour guarantee, with flat rate of $17- $28 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pleasant Hills, PA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-07","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 per hour guarantee, with flat rate of $20- $35 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Danvers, MA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-07","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: Base $16.00 Flat Rate $22-$35- Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bay Village, OH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-07","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $18.00 per hour guarantee, with flat rate of $17- $28 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

{INDR7}

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Avon, OH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-07","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Muncie, IN, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-07","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

  Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Memphis, TN, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-04","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $17.00 - $19.00 per hour guarantee, with flat rate of $25 - $40.00 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Naugatuck, CT, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-04","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.35 per hour guarantee, with flat rate of $25- $35 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pittsfield, MA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-11","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

The hourly range for this role is $18-$22 per hour Guaranteed Minimum and $28-$40 Flat Rate based on experience.

You must understand that you are coming on to help drive sales and guest count.What i am looking for is a professional technician who wants to help fix and grow a shop. Must be detail oriented and able to coach and train the entry level techs. Must have your own tools. Must have a valid drivers license. I am looking for a team leader and team player.

The Technician role is full time or part-time and is an hourly position based on needs of the business. The Technician is primarily responsible for conducting basic vehicle diagnostics and performing routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications.  This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.  

Responsibilities:  

Perform basic vehicle diagnostics to properly identify required repairs.

Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs; Audit courtesy inspections performed by the General Service Technicians

Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

Perform other duties as assigned and required.

Profile Summary: 

Capable of performing basic automotive maintenance, repair, and tire services

Ability to diagnose problems identifying root cause and determine appropriate repair solution.

Ability to interpret and execute instructions furnished in written, oral, and diagram formats

Strong customer service skills

Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Qualifications

Qualifications:  

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program. 
Capable of performing basic automotive maintenance, repair, and tire services 
Ability to diagnose problems identifying root cause and determine appropriate repair solution.

Ability to interpret and execute instructions furnished in written, oral, and diagram formats

Strong customer service skills

Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cleveland, OH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-11","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $18.00 per hour guarantee, with flat rate of $17- $28 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hanover, MA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-11","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $17.00 - $19.00 per hour guarantee, with flat rate of $25 - $35.00 per hour - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation and holidays for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Statesville, NC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-11","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $30.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Garner, NC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-14","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reynoldsburg, OH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-14","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $30.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

  Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Horseheads, NY, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-13","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia, MD, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-13","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

","hiringOrganization":{"@type":"Organization","name":"Monro, Inc.","sameAs":"https://corporate.monro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Laurel, MD, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Automotive Technician - Technician","datePosted":"2025-08-18","description":"

Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

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Company Description

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Destination Monro -Your Career is Here!

Job Description

About the Role:

Salary Range: $16.00 - $28.00 Flat Rate - Based on experience.

This role is eligible for additional compensation and incentives.

Responsibilities:

· Perform basic vehicle diagnostics to properly identify required repairs.

· Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.

· Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

· Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

· Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws

· Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.

· Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

· Perform other duties as assigned and required.

(IND#R18)

Qualifications

Qualifications:

High School Diploma or equivalent.

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.

ASE certification and State Inspection license (where applicable) preferred.

Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Required to own a basic set of tools or participate in Monro’s tool purchase program.

Profile Summary:

Capable of performing basic automotive maintenance, repair, and tire services
Ability to diagnose problems identifying root cause and determine appropriate repair solution.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats
Strong customer service skills
Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

Work Environment & Physical Requirements:

Ability to work flexible hours, days, evenings, weekends, and holidays.
Must be able to see, hear, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.

Additional Information

Benefits:  

Performance based incentives

Paid vacation for Full-Time Teammates

Reimbursement for ASE Certifications

Reimbursement for State Inspection Licenses, where applicable

401k eligibility immediately upon hire

Direct Deposit

Employee Discounts

Healthcare, Vision, and Dental for Full time teammates

Employee Access Perks

Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

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