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About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Summary:

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager.

Please note; You will be required to commute to the office 3 days per week our office is based in Taguig City.

What You'Ll Do:

Provide post-sale technical support to customers and partners
Assess and document reported customer issues
Formulate and communicate resolution plans
Gather necessary information and resources
Investigate and reproduce case scenarios
Provide clear customer responses and document corrective actions
Develop knowledge base articles and pre-written responses
Provide consultation and mentoring to technical support engineers
At least 3-4 years of proven relevant professional experience as a technical support engineer
In depth knowledge and experience with at least some of the following:

What You'Ll Bring:

Cybersecurity products and solutions
IT and System administration (minimum of 5 years)
Networking and data transport and encryption
Cloud infrastructure, Machine, network and services virtualization
Security concepts and methodologies
Relational databases and SQL language proficiency
PowerShell, Bash or other OS scripting languages
Ability to work on-call hours as assigned.
Troubleshooting and problem deconstruction
Strong written and verbal English communication skills
Ability to work diverse, international, customer and team environments
Able to communicate technical concepts at a professional level in multiple languages
Trustworthy, self-motivated, and reliable
Accountability, transparency, and ownership
Desire to work in a dynamic and challenging environment
Organized and methodological with great attention to detail

We'D Love To See:

Proficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish
Prior or current security clearance

Delinea Culture & Benefits:

Why work at Delinea?

We’re passionate problem-solvers doing our part to make the world a safer place.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

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Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including:
Support and troubleshooting on the wireless and switching range of Fortinet products
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and initial analysis of packet trace information
Recommend corrective actions based on analysis
Provide customer education where needed due to gaps in networking, product knowledge etc
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment
Follow up on technical cases including proper escalation and management of the case until case closure.
Manage customer communications and expectations until the closure of each case

\n\n\n\n

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

Experience in a technical support role in a networking/security company or equivalent education
Strong understanding of WiFi 802.11 networks, 4G LTE experience.
Strong understanding of TCP/IP, routing protocols, L2/L3 switches
Experience with security products firewalls, IPSec, IDS/IPS, WIDS
Strong troubleshooting and problem solving skills
Extensive working knowledge of Windows, MACOs,UNIX or Linux
Previous call center experience, preferably supporting data networking products and/or security products is desirable.
Strong English skills both written and verbal.

Educational Requirements:

Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

","hiringOrganization":{"@type":"Organization","name":"Fortinet","sameAs":"https://www.fortinet.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sunnyvale, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Technical Support Engineer IV","datePosted":"2025-09-19","description":"

Allegheny Science & Technology (AST) is seeking a Technical Support Engineer IV to support our team in Clarksburg, WV.

Required Qualifications:

Minimum Experience: Ten (10) years of direct experience blending system support, tool development, and cybersecurity compliance to sustain daily operations and solve highly technical problems, of which at least five (5) must be specialized. Specialized experience includes demonstrated experience in areas specifically relevant to the order’s tasks, experience implementing and maintaining Security Technical Implementation Guides (STIGs), experience developing, modifying, and validating software tools or scripts, familiarity with bulk data processing techniques and large-scale file transformations, or Direct experience with Electronic Biometric Transmission Specification (EBTS) / Electronic Fingerprint Transmission Specification (EFTS) formats.
Minimum Education: Bachelor’s degree (or equivalent) in a discipline related to contract tasks.
Experience and Education Equivalency: Doctorate degree with six (6) years; Master’s degree with eight (8) years; Associate’s degree with twelve (12) years; or thirteen (13) years of experience.
Certifications/Clearances: Professional certification in areas as required by contract tasks.

Other Qualifications:

U.S. Citizenship is required.
Must have an active Top Secret clearance.
This position is 100% onsite.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Preferred Qualifications:

• Advanced skills in troubleshooting, communication, and collaboration
• Minimum of 2 years of experience in software support, network operations, or IT consulting
• Desired 3+ or more years of industry experience with Office and/or SharePoint Server or other client/server technologies.
• Solid understanding of client/server, networking, and internet technologies fundamentals
• Familiarity with Cloud Services like Office 365, SharePoint Online.
• Education: Bachelor''s Degree in Comp. Science, Comp. Info. Sys., Math, Engineering, Business, or equivalent work experience.
Ability to speak:English Language: fluent in reading, writing and speaking And/OR Spanish and/or Portuguese Language(s)

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

The ideal candidate works well in a team:
o Strong collaborator across the business, including our Development Teams.
o Ability to receive feedback and recognize areas of improvement.
o Keeps stakeholders informed to ensure customer success.
We are looking for someone who is dependable:
o Demonstrates ability to consistently make and keep commitments to customers and team members.
o Effective time management by utilizing available time to progress current cases forward.
o Proactively looking for opportunities to contribute to the success of the team.
o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved.

Responsibilities

\nProduct/Process Improvement

Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
Identifies potential defects and escalates to more senior engineers to resolve.
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Readiness

Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Response and Resolution

Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Performs in-depth product troubleshooting and remediation when needed.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Other

Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
Business level fluency in both Spanish and English.

Additional or preferred qualifications

Microsoft Technology Certifications.
3 years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies
3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business.
Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies.
Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies).Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits.
Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5.
Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools.
Familiarity with Microsoft 365 ecosystem and integration points with SharePoint.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#Ces #Css #Mss

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This role is flexible in that you can work up to 100% from home.

Responsibilities

\nResponse and Resolution

Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Performs in-depth product troubleshooting and remediation when needed.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness

Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement

Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
Identifies potential defects and escalates to more senior engineers to resolve.
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
Language Qualification English Language: fluent in reading, writing and speaking.
OR 3+ years of technical support, technical consulting experience, or information technology experience.

CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional Or Preferred Qualifications:

CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
Ability to effectively communicate with customer managers and executives on technical and business issues.
Organization, time management, project management, and negotiation skills.
3+ years of experience providing support for enterprise level premier customers.
Background/experience in security engineering (blue/red team) preferred
Background in system/network engineering, DevOps/SRE or software engineering, with a passion for cybersecurity
Previous experience with / exposure to Microsoft Sentinel or the Microsoft Defender suite
Good understanding of the TCP/IP stack, working in a cloud environment and (at a minimum) basic system administration in Linux and/or Windows Server environments

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#CES #CSS #SCIM #CyberDefender

Allegheny Science & Technology (AST) is seeking a Technical Support Engineer II to support our team in Clarksburg, WV.

Required Qualifications:

Minimum Experience: Four (4) years of direct engineering/programming/operations experience, of which at least two (2) must be specialized. Specialized experience includes demonstrated experience in areas specifically relevant to the order’s tasks, experience implementing and maintaining Security Technical Implementation Guides (STIGs), experience developing, modifying, and validating software tools or scripts, familiarity with bulk data processing techniques and large-scale file transformations, or Direct experience with Electronic Biometric Transmission Specification (EBTS) / Electronic Fingerprint Transmission Specification (EFTS) formats.
Minimum Education: Associate’s degree (or equivalent) in a discipline related to contract tasks.
Experience and Education Equivalency: Doctorate degree with zero (0) years; Master’s degree with zero (0) years; Bachelor’s degree with two (2) years; or five (5) years of experience.
Certifications/Clearances: Professional certification in areas as required by contract tasks.

Other Qualifications:

U.S. Citizenship is required.
Must have an active Top Secret clearance.
This position is 100% onsite.

","hiringOrganization":{"@type":"Organization","name":"Allegheny Science & Technology","sameAs":"https://alleghenyst.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Clarksburg, WV","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Lead Technical Support Engineer, Cloud","datePosted":"2025-09-19","description":"RapidAI is transforming clinical decision-making with the world’s most advanced AI-driven imaging and care coordination solutions. RapidAI empowers care teams with the deepest clinical insights to accelerate diagnosis, streamline workflows, and improve patient outcomes. Running on the secure and scalable Rapid Edge Cloud, RapidAI solutions drive efficiency, enhance collaboration, and enable faster, more confident treatment decisions. Trusted by hospitals worldwide, RapidAI is setting new standards for coordinated, life-saving care by helping hospitals do and see more with ease.\n

What You Will Do:

Lead the design, deployment, and maintenance of infrastructure in AWS and hybrid cloud environments.
Drive platform modernization using Kubernetes, Docker, and Linux-based systems.
Oversee integration of virtualization technologies including VMware, Nutanix, and Hyper-V.
Implement and manage cloud-native storage solutions such as Rook/Ceph.
Develop automation using tools such as Terraform and Ansible.
Collaborate with engineering teams to ensure production readiness of new features and services—on both cloud and on-prem deployments.
Troubleshoot complex infrastructure and network issues; utilize tools like Wireshark to identify and resolve performance bottlenecks.
Support edge computing platforms and work closely with app teams to understand how infrastructure choices impact personas, workflows, and integrations.
Collaborate with support and engineering to reproduce, triage, and resolve customer issues across infrastructure layers.
Use emerging technologies including AI-driven tooling to enhance observability, productivity, and scalability of platform operations.
Contribute to the evolution of a customer-obsessed culture, mentoring and developing junior engineers and platform specialists

What You Will Bring:

7–10 years of hands-on experience with AWS (Azure experience is a plus).
7–10 years of experience in Linux systems engineering.
7–10 years working with Kubernetes, Docker, and container orchestration.
Strong background in virtualization: VMware, Nutanix, Hyper-V.
Experience with cloud-native storage technologies (e.g., Rook/Ceph).
Proficient in Python scripting for automation and tooling.
Demonstrated expertise in infrastructure as code using tools like Terraform and Ansible.
Experience with network troubleshooting and diagnostic tools.
Familiarity with healthcare imaging systems, DICOM routers, and Vendor Neutral Archives (VNA) is highly desirable.
Proven ability to lead and mentor high-performing teams for at least 5 years.

RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","hiringOrganization":{"@type":"Organization","name":"RapidAI","sameAs":"https://www.rapidai.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Lead Technical Support Engineer, DICOM","datePosted":"2025-09-19","description":"RapidAI is transforming clinical decision-making with the world’s most advanced AI-driven imaging and care coordination solutions. RapidAI empowers care teams with the deepest clinical insights to accelerate diagnosis, streamline workflows, and improve patient outcomes. Running on the secure and scalable Rapid Edge Cloud, RapidAI solutions drive efficiency, enhance collaboration, and enable faster, more confident treatment decisions. Trusted by hospitals worldwide, RapidAI is setting new standards for coordinated, life-saving care by helping hospitals do and see more with ease.\n

What You Will Do:

Provide subject matter expertise in DICOM viewer technologies and standards.
Lead the debugging, validation, and enhancement of features tied to DICOM tags, SOP classes, and modalities.
Analyze and interpret DICOM file structures, including: o Tags (e.g., StudyInstanceUID, SOPInstanceUID, Modality) o Transfer syntaxes (Explicit/Implicit VR, Little/Big Endian) o Differentiation between image metadata and pixel data
Utilize tools such as dcmdump, DCMTK, GDCM, RadiAnt, and 3D Slicer for advanced DICOM analysis and debugging. Oversee and troubleshoot DICOM network services including C-FIND, C-MOVE, C-STORE, and C\u0002ECHO.
Investigate and resolve issues such as DICOM timeouts, association rejections, and PACS misconfigurations.
Use Wireshark and TCPDump to monitor and analyze DICOM and HL7 network traffic.
Collaborate with engineering to evaluate, reproduce, and resolve viewer-related issues, including root cause analysis and validation of fixes.
Provide insight into radiology workflows and ensure solutions align with user needs across imaging modalities.
Work with support teams to ensure readiness for new module releases, including viewer updates, on both cloud and on-prem platforms.
Embrace new technologies including AI-based troubleshooting, and contribute to internal tooling and training programs to scale support capabilities.
Mentor and lead a team of specialists, fostering a customer-obsessed mindset and building a scalable, knowledge-driven support model.

What You Will Bring:

10+ years of experience working with PACS, DICOM, and radiology workflows.
In-depth knowledge of DICOM standards, file structures, and transfer syntaxes.
Proficient with DICOM viewers and diagnostic tools for file and network-level troubleshooting.
Solid understanding of HL7, medical imaging systems, and radiology data flows.
Experience debugging DICOM Query/Retrieve workflows and PACS integrations.
Comfortable using packet capture and network tools such as Wireshark and TCPDump.
Familiar with AWS, including CloudWatch, Lambda, and infrastructure-as-code tools like Terraform.
Proven ability to collaborate with cross-functional teams and provide leadership across engineering, support, and product.
5+ years of experience mentoring and managing team members in a technical or support capacity.

About Us:

Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum efficiency and ease. Accessible directly from applications like Microsoft Office, Google Workspace and Salesforce, Templafy is trusted by more than 800 industry leading enterprises, including KPMG, IKEA, and BDO. Our platform simplifies document workflows and eliminates the complexity and risk associated with the content creation process.

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe that when people feel valued, heard, and empowered, they perform at their best—creating fulfillment for all. Our unique product and dedication to innovation, diversity, and excellence have raised over $200 million in funding from top investors like Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

What We’Re Looking For:

We are looking for a Technical Support Engineer to join our already skilled global team of 5 full-time Technical Support Engineers.

As a Technical Support Engineer, you will be responsible for providing daily enterprise support to our customers, partners and colleagues via screen sharing, email and chat. You will serve as an escalation point in support, troubleshooting highly complex issues and taking ownership of technical escalations, ensuring effective and efficient resolution without delay.

You will work closely but not exclusively with the customer organization, product managers and engineers, ensuring the effective resolution of reported technical issues, escalations.

Besides a strong technical foundation, you must communicate well, both written and verbally, operate independently and thrive in the intersection between Customer Support and Technology. To ensure support continuity, you may also be required to participate in on-call rotations to cover out-of-hours support.

It is expected for you to contribute with ideas, initiatives, and best practices to ensure the continued effectiveness and success of the support function with business requirements in mind as we continue to grow.

The role will expose you to SaaS technologies and environments in addition to growth opportunities personally as well as professionally.

Responsibilities:

Daily enterprise support to our customers, partners and colleagues, ensuring SLAs are met or exceeded.
Escalation point for colleagues and support cases which require additional attention.
Incident handling in collaboration with site reliability engineers.
Documenting recurring issues in the form of articles, ensuring continued, effective, and responsive support.
Proactively contribute to the support team, helping shape support procedures and new ways of working.
Participate in on-call rotations to cover out-of-hours support.

Requirements:

Academic background in Computer Science, Information Technology, or a related field.
3+ years of relevant, enterprise SaaS for example, work experience.
Understanding or experience in SSO technologies, MSI package installation, deployment via SCCM/Intune, Citrix/virtual machine environments, Public API and integrations, VSTO add-in and Web add-in, network analysis and the use of developer tools.
Confidently navigate Windows and Mac operating systems where Microsoft Office is installed.
Strong service-minded approach, who defaults to a customer-centric way of operating.
Detail-oriented, adaptable and natural team player.
Exceptional problem-solving skills, identifying and solving issues quickly and efficiently while delivering an exceptional customer experience.
Positive mindset, detail attentive and able to continuously learn.
Fluency in English - other languages are a plus.

Beneficial:

Understanding HTML, XML, JS, C#, log files.
Certification or theoretical understanding of Microsoft Azure.
Certification or theoretical understanding in ITIL, ITSM.
Knowledge of software development and working within Azure DevOps.

Support Software Stack:

Below are some of the software and environments used in support.

Zendesk Support and Knowledge, Salesforce, Slack, Zoom, Snagit, Microsoft Office and Sharepoint, Microsoft Hyper-V, Microsoft Azure DevOps, Microsoft Azure for testing, PagerDuty.

Employee Benefits:

Employee equity program  
Comprehensive health insurance  
Parental leave  
Commuter Benefits  
Unlimited time off  
401K guideline
Employee Assistance Program  
Company discount program  
Flexible work environment

At Templafy, we’re all about building an inclusive culture where talented people come together to spark creativity in a dynamic, collaborative space. Strong relationships and teamwork are at the core of everything we do, and with our flat structure, everyone’s ideas count regardless of your role or experience.

We’re big on social events that foster connection and build a diverse, empowering community. From celebrating milestones to participating in employee resource groups or eating lunch together, we create space for meaningful team bonding.

Our mission goes beyond just building a product; we’re shaping the future, and we’d love for you to be a part of this epic journey with us.

Compensation

Base Salary:$100,000-$135,000 annually. Exact compensation may vary based on skills, experience, and location. 

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.

","hiringOrganization":{"@type":"Organization","name":"Templafy","sameAs":"https://www.templafy.com/career/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Technical Support Engineer, East Coast","datePosted":"2025-09-19","description":"We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.
As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s).Key Responsibilities

Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds.
Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions.
Ensure proper logging of all issues, steps and root cause analysis.
Document RCA as repeatable resolutions as KB articles in the knowledge base.
Conduct ticket escalations to engineering while managing the entire resolution lifecycle.
Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions.
Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests.

Experience and Skills

Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field.
Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs.
Proficiency in one or more Technical Support systems, such as Zendesk.
Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.
Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.
No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer.

About UsSecuriti is an innovation leader in Autonomous Data Intelligence, Governance, Privacy, and Protection. The exponential growth of data brings massive new opportunities but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. With a foundation in AI-powered sensitive data intelligence and a team that was responsible for developing and deploying the market-leading CASB & DLP technology, we are able to create a platform from the ground up that leverages robotic automation and workflows to solve complex privacy, data, and security business challenges, including simplified compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to collaborate, monitor risk, control access, and protect sensitive data at petabyte scale in minutes. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

Salary range 100k-120k OTE

Equity Details - eligible for stock options

Benefits - healthcare, PTO

Location Info (Remote)

(1) We are an Equal Opportunity/Affirmative Action employer. All qualified applicants, upon confirmation, will receive fair consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, local or country law.(2) By submitting your profile for evaluation for this job offering, you are agreeing to the collection and processing of your personal data. Personal data submitted by job applicants will be strictly used for recruitment-related purposes, including evaluating applications, shortlisting and selecting candidates who meet our merit criteria and standards and for communicating with you. Your personal data may also be shared with third parties and partners for this purpose. Your personal data will be retained by us and may be used to contact/communicate with you in the future or to meet legal and regulatory requirements. Provided data will be protected through technical and organizational security measures to prevent unauthorized access, accidental or deliberate manipulation, destruction or disclosure. For more details on our data practices and your rights, please see our Privacy Policy.","hiringOrganization":{"@type":"Organization","name":"Securiti","sameAs":"https://securiti.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Coast, USA, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Technical Support Engineer - Secure","datePosted":"2025-09-19","description":"

Description

Who We Are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we’re looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos.

What You’Ll Do

Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
Provide excellent, dedicated, and proactive support service
Perform deep problem investigation into system logs and behavior
Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
Work with higher tier support teams and travel to customer sites according to need
Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

Requirements

What you should have

4-5 years of experience in relevant positions.
Strong knowledge of Linux system operation & troubleshooting
Excellent troubleshooting techniques to analyze and validate issues
Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security
Experienced in customer care working with CRM systems
Ideally, experience with Microservices and Containers and Kubernetes
Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

Knowledge in database SQL querying and database administration
Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
Experience working directly with ISPs, mobile operators, cable operators

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!

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As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s).Key Responsibilities

Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds.
Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions.
Ensure proper logging of all issues, steps and root cause analysis.
Document RCA as repeatable resolutions as KB articles in the knowledge base.
Conduct ticket escalations to engineering while managing the entire resolution lifecycle.
Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions.
Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests.

Experience and Skills

Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field.
Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs.
Proficiency in one or more Technical Support systems, such as Zendesk.
Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.
Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.
No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer.

Salary range 160k-180k OTE

Equity Details - eligible for stock options

Benefits - healthcare, PTO

Location Info (Remote)

(1) We are an Equal Opportunity/Affirmative Action employer. All qualified applicants, upon confirmation, will receive fair consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, local or country law.(2) By submitting your profile for evaluation for this job offering, you are agreeing to the collection and processing of your personal data. Personal data submitted by job applicants will be strictly used for recruitment-related purposes, including evaluating applications, shortlisting and selecting candidates who meet our merit criteria and standards and for communicating with you. Your personal data may also be shared with third parties and partners for this purpose. Your personal data will be retained by us and may be used to contact/communicate with you in the future or to meet legal and regulatory requirements. Provided data will be protected through technical and organizational security measures to prevent unauthorized access, accidental or deliberate manipulation, destruction or disclosure. For more details on our data practices and your rights, please see our Privacy Policy.","hiringOrganization":{"@type":"Organization","name":"Securiti","sameAs":"https://securiti.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"West Coast, USA, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Technical Support Engineer II","datePosted":"2025-09-19","description":"

Narvar is growing! As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes.

Day-to-day

Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction
Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures
Ensure high ticket productivity while maintaining a minimal backlog
Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs)
Serve as the main escalation point for critical issues and actively participate in customer calls as required
Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed.
Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives

\nOther KRA’s\n

Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment.
Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback.
Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements.
Participate in or lead projects aimed at improving support services, product features, and customer satisfaction
Maintain deep expertise in the company’s products, services, and technologies, staying updated with the latest developments and industry trends.

What we’re looking for

5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space
Deep understanding of API’s and Knowledge of database tables & SQL
Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python
Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones
Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences
Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues.
Strong customer service orientation, with a commitment to delivering exceptional support experience.
Flexibility and agility with changing priorities and responsibilities in a fast paced environment
Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#Li-Pr1

#Li-Hybrid

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

","hiringOrganization":{"@type":"Organization","name":"Narvar","sameAs":"https://corp.narvar.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid - Bangalore","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-19","description":"

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function Of Position:

Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.

Roles And Responsibilities:

Provide both intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes, and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform RemoteFE/Error log reviews providing a summary of findings and recommendations to field service.
Review RemoteFE auto-generated Service Requests and dispatch Field Service Orders as required, through SAP/CRM.
Author, review and publish articles in the da Vinci Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented, or it is determined escalation is necessary.
Available to provide onsite support for any escalated technical issues, or Customer Care sites per management needs.
Review procedures and other documentation and provide feedback as required.
Drive key metrics to support corporate/departmental goals.
Facilitate technical requests from field engineers.
Responsible for creating, dispatching, and tracking service requests in the SAP/CRM business system.
Assist with the on boarding process and mentorship of new TSEs/TSAs.
Ensure processes are in place and are being followed, in accordance with FDA regulations.
Have a flexible work schedule, including holidays and on-call duties.
Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
Ad-hoc projects as assigned by management.

Qualifications

Required Knowledge, Skills, And Experience:

AA degree in electronics or mechanical engineering and/or 2 years related job experience.
Must have been a Field Engineer 3 for at least 2 years’ experience working in Technical Support in a call center, preferably in the medical device industry.
Effective analytical, troubleshooting, and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology, and knowledge of Endoscopic vision equipment a plus.
Candidate must have excellent oral, written communication skills, as well as people skills.
Working knowledge of computers and standard software applications, preferably with SAP and Microsoft office.
Minimal travel required.
Fluent in Dutch and English, other European language is a plus.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

","hiringOrganization":{"@type":"Organization","name":"Intuitive","sameAs":"https://www.intuitive.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brussels, Belgium","addressCountry":"Belgium","addressRegion":"Europe"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-19","description":"As a Technical Support Engineer I, you will be providing support to customers using Everbridge products. You will support core products by isolating, diagnosing, and reproducing technical issues in a timely manner. You will recommend solutions and maintain a good record of all work and communications with the customer in a call tracking system, including documenting solutions for a public knowledge base. To be successful in this role, you must be a motivated self-starter and self-learner, possess great customer service and technical problem-solving skills; and be someone who embraces challenges.
Note: Role requires working evening shifts aligned with U.S. Eastern Time\n

What You'Ll Do:

Ask customers targeted questions to quickly understand root cause of their issue.
Effectively communicate with end-users of varying technical capability and role.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Be available for incoming calls and pull work from an incoming queue
Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue.
May be called upon with short notice to assist the support team in the event of disasters/emergencies that are unexpected or unpredicted.
Accurately document and update tickets in the tracking systems. Able to maintain a personal queue of open requests.
Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well formatted, and consistent with prior communications.
Contribute to technical knowledge base
Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
Properly escalate unresolved issues to the appropriate technology teams.
Technical knowledge of:
PC Operating system basics
Be able to differentiate application issue vs. web issue
Be familiar with different types of browsers and settings
Understand difference between an Application in Saas environment vs. on-premises environment; what you can and cannot do in each
Familiar with Sumologic and how to download/view logs for analysis.
Understand basic network concepts and components to identify where traffic is coming from or being directed to.
Understand API/SSO technology – understand technology and use cases
Understand basics in different modalities. Email, SMS, voice.

What You'Ll Bring:

Years of experience in a technical, customer-facing role: 0-2 years with BS/BA degree
Provides prompt and accurate feedback to customers acting with consistent urgency.
Able to work well in a team environment
Able to prioritize, organize, and manage multiple tasks, act independently and exercise good judgment
Good verbal and written communication skills
Good troubleshooting skills
Technical knowledge in PC, networks, web browsers, application in Saas vs. on-premise required
TCP/IP knowledge a plus
API/SSO technology understanding with ability to demonstrate use

About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.","hiringOrganization":{"@type":"Organization","name":"Everbridge","sameAs":"https://www.everbridge.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Senior Technical Support Engineer-SASE","datePosted":"2025-09-19","description":"

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
\nOur vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

Provide Technical Support to customers and partners
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
Work with engineering for any customer found defects and resolution.
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support 24×7 on an as-needed basis

Qualifications

Your Experience

4-8 years in a Technical Support environment is required
Excellent written and verbal communication skills - Business level in English
Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Ability to work well in a diverse team environment
Attention to details, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner
Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering

Preferred

Experience working with Firewall Central Management Systems
Experience working with SD-WAN
Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Virtualization experience (AWS, Azure, VMWare, OpenStack, GCP)
Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We are a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we are good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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Requirements:- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.- 3 years or more of experience in database technical support or related roles.- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.- Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
","hiringOrganization":{"@type":"Organization","name":"PingCAP","sameAs":"https://www.pingcap.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Technical Support Engineer 2, Premier","datePosted":"2025-09-19","description":"

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’Ll Do:

Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
Reproduce issues and dive into the 600+ integrations that Datadog works with
Build out documentation and knowledge based articles for a variety of technology
Drive product conversations based on needs and problems learned during client interactions
Participate in routine health check meetings with Premier Customers
Work from a Datadog office 3 - 5 days per week

\n\n

Who You Are:

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A decision maker but know when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure and monitoring solutions and technologies
Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

\n\n

Benefits And Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

\n\n

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

\n\n\n\n

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

\n\n

Equal Opportunity At Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy And Ai Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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Job Description

Schedule: Monday - Friday (7am - 3:30pm)

The facilities base building technician will lead and support building inspection and maintenance processes/repairs to mechanical, electrical, plumbing equipment and systems in the facilities. This role will perform inspections and repairs to assigned property interior and exterior areas, including walls and flooring, installed fixtures, roofing systems, lighting, etc.   

A day in the life…

Promote a safe working environment by following all safety procedures
Perform maintenance, monitoring repairs to the Mechanical, Plumbing, Structural, Furniture, Fire, Life Safety, and Control systems for the facility to keep facility and building systems up to applicable standards as assigned
Ensures that work performed is accomplished efficiently with a minimum amount of disruption of building services
Respond effectively to emergencies and support after-hours building related activity as requested
Manage installations of new and/or replacement equipment as required
Performs and/or delegates preventative maintenance tasks to the appropriately qualified maintenance staff member. Partners with and accompanies outside vendors performing work in assigned building.
Orders parts and equipment required for repair, maintenance and installation of new equipment and facilities, and maintains inventory
Safely operates equipment: forklifts, scissor and boom lifts, hand tools
Creates and closes out work orders with data including labor hours, equipment maintenance and parts used 
Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials   
Recommends and estimates facilities repairs and improvements for inclusion in the annual budget
Prepares and submits purchase order requests, developing sources for stock materials and performing periodic checks for supplies. 
Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodation

You own this if you have…

Minimum of five years of applicable working experience in general building repair and maintenance, basic plumbing, and basic electrical
Special knowledge and skills – Experience with HVAC, fluid handling/pumping, fluid filtering, mechanical systems, welding, and electrical systems engineering and operation
Strong knowledge of building automation systems is preferred
EPA 608 Universal Technician Certification
Ability to troubleshoot both electrical and mechanical systems
Completion of an applicable technical training program is strongly preferred.
Knowledge of power tools, pneumatic, or hydraulic tools.
Excellent written and verbal communication skills.
Basic knowledge of controls systems & PLC’s. (preferred)
Candidate must have basic knowledge of Microsoft Outlook and internet usage and navigation

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$27.75 - $44.25 HourlyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

Youtube Link: https://www.youtube.com/embed/Ik2td-Ucc5k?si=f7t2QCRBpqPRsr7g

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Position Summary

We are seeking a motivated and results-focused Senior Sales Manager for Video to join our sales team at Jabra. As Senior Sales Manager, you will play a pivotal role in expanding the growth of Jabra’s video collaboration portfolio in North America. This role focuses on acquiring new white space customers, serving as an overlay specialist to global and regional sales teams, and enabling channel managers to expand video sales across partner ecosystems. The position requires a skilled sales leader who can balance direct customer acquisition by building client relationships, understanding their unique needs, and effectively positioning Jabra’s video solutions as the ideal choice with partner enablement and cross-functional collaboration.

Key Responsibilities

Acquire new white space customers across enterprise, education, healthcare, SMB, and commercial sectors.
Identify, target, and engage potential clients through strategic outreach, networking, and market research.
Formulate and implement a strategic sales approach to meet and surpass the sales objectives established by the organization.
Act as a video overlay specialist, supporting global and regional account teams in developing and closing opportunities.
Understand client requirements and pain points and tailor solutions to address their specific needs effectively.
Present engaging executive summaries and proposals to guide customer choices and promote quicker acceptance.
Prepare and deliver compelling sales proposals, contracts, and quotations, with our partners, ensuring they align with client expectations and Jabra's pricing strategies.
Provide overlay support to channel managers, enabling partners to position and sell Jabra video solutions effectively.
Build and maintain strong, long-lasting partner relationships through regular communication and skillful co-selling and service.
Collaborate with marketing, product, and channel teams to deliver enablement programs, demand generation campaigns, and proof-of-concept initiatives.
Maintain accurate pipeline forecasts and ensure sales governance compliance through CRM systems.
Share valuable insights and customer feedback to inform market strategies and product innovation.
Provide accurate and timely sales forecasts, reports, and market intelligence for the sales management team.
Participate in industry events, trade shows, and conferences to represent Jabra Information and expand brand visibility.

Qualifications

Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
7–10+ years of sales experience in video collaboration, ProAV, UC, or IT solutions.
Demonstrated ability in acquiring new business and expanding accounts.
Experience working in an overlay capacity with global/regional sales and channel organizations.
Deep knowledge of UC platforms such as Microsoft Teams and Zoom, along with the video/ProAV ecosystem.
Established network with distributors, resellers, and system integrators.
Proficient communication, presentation, and negotiation skills, with ability to engage at C-level.
Thorough understanding of video collaboration technologies, trends, and the market landscape.
Highly skilled in communication, presentation, and negotiation.
Self-motivated, results-oriented, and able to manage tasks and time effectively as well as part of a team.
Skilled in handling several responsibilities simultaneously while maintaining effective prioritization and time management.
Willingness to travel as needed to meet with clients and attend industry events.
Proficient in using CRM software and other sales tools
Computer proficient on Microsoft Word, Excel and PowerPoint
Knowledge of selling to Higher Education, Enterprise, Government, and Reseller Channels is a plus
Ability to travel 60% of the time

Performance Metrics

Financial attainment of annual revenue and growth objectives for video portfolio.
Number of white space accounts acquired and converted.
Increase in channel-driven pipeline and revenue contribution.
Growth in market share within key channels
Growth of video attach rate across global and regional accounts.

Job Type: Full time

Location: Remote / Home Office - West Coast

","hiringOrganization":{"@type":"Organization","name":"GN Group","sameAs":"https://www.gn.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CA, Cupertino, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Technical Support Engineer-Pagero","datePosted":"2025-09-19","description":"

2nd line Support 24/7 – Pagero

Are you a technically proficient professional who enjoys analyzing, resolving complex issues and appreciate the variation that working different shifts would give?

Are you motivated by delivering effective solutions and supporting internal stakeholders and external customers alike?

If so, the 2nd line 24/7 Support role at Pagero could be an ideal next step in your career.

As part of the 2nd line team, you will work rotating shifts - including evenings, nights, weekends, holidays and at the same time work very closely with other 2nd line team members to monitor document flows, support day-to-day production operations, and handle customer-specific solutions.
You will manage support cases primarily via a ticketing system, analyzing issues, troubleshooting, and performing advanced error handling. The 2nd line team is responsible for all production communications, including troubleshooting, minor configurations, and straightforward setups.
We also support other departments with our expertise in our platform, services, and applications.
To thrive in this role, you adapt quickly to new tasks and are motivated to understand the root causes of problems. You have the desire and ability to help others and to deliver excellent support. You are a solution-oriented team player who takes responsibility, communicates clearly, and focuses on finding the best, most sustainable solution.

Pagero has recently joined Thomson Reuters. Together, we are building the world’s largest, open business network. With our cloud-based network, customers can reach any business, anywhere in the world – no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay and freight processes, to give customers data accuracy and security, transparency, and real-time visibility. All this through a single connection.

About The Role

In this opportunity as a 2nd line 24/7 Support technician, you will:

Work rotating shifts, including evenings, nights, weekends, and holidays
Support our platform and customers
Perform advanced and thorough troubleshooting
Handle customer specific setups
Update communication configurations for production customers
Act as a last instance of support
Quality assurance and maintainability
Create and update internal and self-service documentation

About You

You’re a fit for the role of 2nd line 24/7 Support if you have the following required qualifications:

Academic technical degree or relevant experience
A great interest and understanding of technology
Excellent skills in written and spoken English and minimum basic level in Swedish
Successfully pass an extended background check (criminal and credit).

Additional preferred qualifications include

Experience from support, service or technology
Experience of working with XML and/or other structured formats
Experience of working in an international environment
Experience of EDI (e-invoice/order)
Knowledge of other languages is an advantage
What’s in it For You?

#Li-Wc1

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

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About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation?

Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.
We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.
The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

Job Summary:

This is your opportunity to become the highest-level technical support escalation point within Reputation. As a Technical Support Engineer, you'll work directly with Engineering to identify and resolve platform-level issues that impact our most complex use cases. You are the final stop before development, responsible for solving deep-rooted bugs and preventing systemic failures. Your impact extends across customer trust, platform reliability, and engineering efficiency.

You will own and resolve the most advanced support cases—those requiring deep log analysis, code tracing, infrastructure knowledge, and partnership with developers. In this role, you will drive post-mortem analysis, tool creation, and support process evolution. Your deep product understanding will be key to improving internal tools and reducing escalations over time.

Responsibilities:

Resolve complex technical issues requiring system-level diagnostics and deep analysis.
Use scripting and tools to reproduce and isolate bugs across the application stack.
Partner with Engineering on code-level bugs, incidents, and performance issues.
Create scripts, internal tools, or automated checks to improve support capabilities.
Contribute to roadmap input, incident post-mortems, and release readiness.
Mentor Tier I and Tier II support staff, offering training and case feedback.

Qualifications:

Must be a graduate in bachelor’s in computer science or related technical field preferred.
5+ years in technical support or enterprise SaaS environments.
Advanced scripting or programming (e.g., Python, Java, Bash).
Familiarity with REST APIs, system logs, and monitoring tools (e.g., Datadog, New Relic).
Experience with MongoDB, Linux CLI, AWS environments.
Strong documentation and mentoring skills.
Expert troubleshooter with strong system and application knowledge.
Comfortable under pressure and confident in managing high-profile cases.
Enjoys solving hard problems and advocating for technical improvements.
Collaborative, able to work in lockstep with developers and senior stakeholders.
Proactive and thoughtful about driving long-term change in support operations.
When you join Reputation, you can expect:
Flexible Working Arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
OPD: of 7500 per annum per employee
10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)
12 Casual/Sick leaves (Pro-rata calculated)
2 Earned Leaves per Month (Pro-rata calculated)
4 Employee Recharge days (aka company holiday/office closed)
Maternity & Paternity (6 months)
Bereavement Leave (10 Days)

Leaves

Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

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Position Summary

Key Responsibilities

Acquire new white space customers across enterprise, education, healthcare, SMB, and commercial sectors.
Identify, target, and engage potential clients through strategic outreach, networking, and market research.
Formulate and implement a strategic sales approach to meet and surpass the sales objectives established by the organization.
Act as a video overlay specialist, supporting global and regional account teams in developing and closing opportunities.
Understand client requirements and pain points and tailor solutions to address their specific needs effectively.
Present engaging executive summaries and proposals to guide customer choices and promote quicker acceptance.
Prepare and deliver compelling sales proposals, contracts, and quotations, with our partners, ensuring they align with client expectations and Jabra's pricing strategies.
Provide overlay support to channel managers, enabling partners to position and sell Jabra video solutions effectively.
Build and maintain strong, long-lasting partner relationships through regular communication and skillful co-selling and service.
Collaborate with marketing, product, and channel teams to deliver enablement programs, demand generation campaigns, and proof-of-concept initiatives.
Maintain accurate pipeline forecasts and ensure sales governance compliance through CRM systems.
Share valuable insights and customer feedback to inform market strategies and product innovation.
Provide accurate and timely sales forecasts, reports, and market intelligence for the sales management team.
Participate in industry events, trade shows, and conferences to represent Jabra Information and expand brand visibility.

Qualifications

Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
7–10+ years of sales experience in video collaboration, ProAV, UC, or IT solutions.
Demonstrated ability in acquiring new business and expanding accounts.
Experience working in an overlay capacity with global/regional sales and channel organizations.
Deep knowledge of UC platforms such as Microsoft Teams and Zoom, along with the video/ProAV ecosystem.
Established network with distributors, resellers, and system integrators.
Proficient communication, presentation, and negotiation skills, with ability to engage at C-level.
Thorough understanding of video collaboration technologies, trends, and the market landscape.
Highly skilled in communication, presentation, and negotiation.
Self-motivated, results-oriented, and able to manage tasks and time effectively as well as part of a team.
Skilled in handling several responsibilities simultaneously while maintaining effective prioritization and time management.
Willingness to travel as needed to meet with clients and attend industry events.
Proficient in using CRM software and other sales tools
Computer proficient on Microsoft Word, Excel and PowerPoint
Knowledge of selling to Higher Education, Enterprise, Government, and Reseller Channels is a plus
Ability to travel 60% of the time

Performance Metrics

Financial attainment of annual revenue and growth objectives for video portfolio.
Number of white space accounts acquired and converted.
Increase in channel-driven pipeline and revenue contribution.
Growth in market share within key channels
Growth of video attach rate across global and regional accounts.

Job Type: Full time

Location: Remote / Home Office - West Coast

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Job Description Summary

Good Knowledge in Power System Protection and automation in general. Lead the customer support organization India team (L2) BCUs, Gateways and associated products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Roles & Responsibilities:

Act as the single point of contact to the customer for Automation products and systems on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on BCUs and Gateways solutions.
Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation automation, Cyber security, IEC 61850 and other various Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead strategic programs.

Additional Information

Relocation Assistance Provided: Yes

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Job Description Summary

Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Numerical/Conventional relays and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Act as the single point of contact to the customer for Numerical and Conventional relays on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

· Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays.
Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead strategic programs.

Additional Information

Relocation Assistance Provided: Yes

","hiringOrganization":{"@type":"Organization","name":"GE Vernova","sameAs":"https://www.gevernova.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pallavaram, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-19","description":"

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under \"DOV.\" Additional information is available at dovercorporation.com. 

\n\n\n\n\n\n

Designation: Technical Support-L1
Total Experience: 2-5 Yrs
Education: B.E/B.Tech/BCA/BSC/BBA and Equivalent.
Location: C V Raman Nagar, Bangalore

\n\n\n\n

Roles & Responsibilities:

1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers

3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.

4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have Skills:

1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Minimum Qualification

Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

\n\n\n\n

Work Arrangement : Hybrid

Pay Range: - [per hour / annually]

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

[Commission Eligible: This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.]

[Other Compensation: This position is eligible to earn other compensation in the form of [XX], as governed by applicable plan documents and policies.]

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including [[XX] paid holidays per calendar year,] [paid vacation days beginning at [XX] hours annually,] [[XX] paid sick leave hours annually or as provided under state and local paid sick leave laws,] [paid time off beginning at [XX] hours annually]; [insert Corporate or OpCo specific benefits e.g., tuition assistance;] ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: APAC : India : Andhra Pradesh : Vijayawada || APAC : India : Andhra Pradesh : Visakhapatnam || APAC : India : Karnataka : Belgaum || APAC : India : Karnataka : Bengaluru || APAC : India : Karnataka : Hubli-Dharwad || APAC : India : Tamil Nadu : Chennai || APAC : India : Tamil Nadu : Coimbatore || APAC : India : Tamil Nadu : Madurai || APAC : India : Telangana : Hyderabad

Sub Division : Engineering
Job Requisition ID : 62145
Job Function : Engineering; Information Technology; Product Development

\n\n","hiringOrganization":{"@type":"Organization","name":"Dover Corporation","sameAs":"https://www.dovercorporation.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, KA, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Technical Support Engineer(Unix, networking)","datePosted":"2025-09-19","description":"

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

An engineer is responsible for overall health analysis and troubleshooting platforms of push-to-talk communications solutions provided by Motorola Solutions. Work with the customer for a smoother usage of PTT services.

Job Description

Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.
Engineers should be responsible for providing 24/7 on-call support to satisfy the critical services agreed with the customer.
Able to troubleshoot complicated, cross-platform issues, handling OS, Networking, and Database in a cloud-based SaaS environment, and handle live production incidents, debug/troubleshoot application and infrastructure issues
Troubleshoot, debug, and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs and network captures, and escalating the issue to a next-level engineer if necessary.
Deploy the 'Push-To-Talk' application and configure the network for communication across servers.
Monitor network performance, application performance, and service integrity.
Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.
Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one-stop interfaces that indicate the health of the solution.

Basic Requirements

Basic Networking Protocols
A background in Linux/Unix Administration
Web-Based Applications Debugging
Docker and Azure Basics [Understanding of Virtualized Environments]
Basic understanding of AWS CloudWatch
Great Communication Skills
Able to tackle customer calls

Nice To Have Skills:

Azure Devops
Databases
Linux Administration and Shell Scripting
Kubernetes And Docker

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Eeo Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

","hiringOrganization":{"@type":"Organization","name":"Motorola Solutions","sameAs":"https://www.motorolasolutions.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-19","description":"

\n\n\n\n\n\n

Designation: Technical Support Engineer-L1
Experience: 2-5 Yrs
Education: B.E/B.Tech/MCA/BCA/BSC/BBA
Location: CV Raman Nagar Bagmane Techpark, Bangalore

\n\n\n\n

Roles & Responsibilities:

1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have Skills:

1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

Minimum Qualification

\n\n\n\n

Work Arrangement : Hybrid

Pay Range: - [per hour / annually]

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

[Commission Eligible: This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.]

[Other Compensation: This position is eligible to earn other compensation in the form of [XX], as governed by applicable plan documents and policies.]

Sub Division : Engineering
Job Requisition ID : 62146
Job Function : Engineering; Information Technology; Product Development

\n\n","hiringOrganization":{"@type":"Organization","name":"Dover Corporation","sameAs":"https://www.dovercorporation.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, KA, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"3M Paper & Print Specialist – West Coast","datePosted":"2025-09-19","description":"

Job Description:

3M Paper & Print Specialist – West Coast

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role
As a 3M Paper & Print Tapes Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

Meeting or exceeding designated sales quota in your defined sales territory
Partnering with local and national channel teams to execute growth initiatives, strategies, and programs
Developing end-user customers relationship and applications to drive growth of the Flexographic Printing Tape and Splicing Tape portfolio
Providing key market and customer insights to Industrial Specialties Division portfolio managers, marketing, application engineers and leadership
Collaborating with 3M’s Key Account and Channel Teams to drive growth, through key end-user customers
Effectively and consistently managing your opportunity pipeline, while conducting strategic planning for new opportunities and regular business reviews for key markets and end-user customers in the region

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

Bachelor's Degree or higher (completed and verified prior to start) AND two (2) years of Flexographic Printing and / or Paper Mill experience in a private, public, government or military environment .

Or

Bachelor's Degree or higher (completed and verified prior to start) AND Four (4) years of exceptional sales or equivalent experience in a private, public, government or military environment

And

Current, Valid Driver’s license

Additional qualifications that could help you succeed even further in this role include:

Experience articulating value propositions and system-selling.
Understanding of flexographic printing processes (printer experience a +).
Experience developing and managing key accounts.
Experience developing and managing a large geographic territory.
Product demonstration experience and competence.
Strong track record of collaboration and cross-functional teamwork.
Bilingual in English and Spanish preferred

Work Location:

Remote - West Coast - Los Angeles, San Francisco, Portland, Seattle

Travel: May include up to 40% domestic

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-Being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat With Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $142,479 - $174,141, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.Good Faith Posting Date Range 09/19/2025 To 10/19/2025 Or until filledAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

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Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

The Distribution Sales Manager – West Coast manages customer accounts with attention to maintaining strong relationships with existing customer base, exploring additional sales opportunities, and resolution of issues. Responsible for generating profitable growth with existing customer base and identifying new opportunities.

Build and maintain strong relationships within Distributors at all levels and across multiple functional areas
Support and grow the LF distribution sales channel within the region
Primary interface for Branch Managers, Product Managers, and sales personnel/reps for key distributors in order to gain maximum mind share
Establish and execute on mutual growth objectives with distributors driven by effective training programs such as NPI (new product introduction), marketing programs and inventory investment
Link sales and branch FAEs to maximize multi-technology demand creation and sales

Responsible For:

quotation support and follow up
input on key regional inventory requirements
Conduct Quarterly Business Reviews with focus distributors.
Plan and conduct regular distribution product trainings.
Coordinate and implement sales incentives and promotions for regional distribution business.
Create, track, and follow up with LF and Distributor personnel on demand creation focus account distributor programs
Support and maintain LF’s Distributor Registration program.
Maintain a regular call frequency at all regional core distributors.
Other duties as assigned.

Education:Bachelor Or University Degreeexperience:

Five to seven years of experience in sales
Experience with global manufacturing companies preferred
Advanced knowledge in MS Office
Strong Analytical Skills
Strong Communication Skills
High attention to detail
The ability to maintain effective working relationships with Sales teams, local Sales Reps, Channel Partners, Product Managers, Technical Marketing, Marcom and Corporate functions

Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference — everywhere, every day.

We offer a comprehensive benefits package, including:

Medical, dental, and vision coverage
401(k) with company match and annual contribution
Paid time off and 11 holidays
$850 Lifestyle Spending Account
Lean Six Sigma certification and career development opportunities
Life, disability, and voluntary insurance options

#Li-Ah

Salary Range:

$101,400 - $141,900

The salary offered will vary depending on your location, job-related skills, knowledge, and experience.

","hiringOrganization":{"@type":"Organization","name":"Littelfuse","sameAs":"https://www.littelfuse.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Virtual - California, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Regional Sales Manager - West Coast","datePosted":"2025-09-19","description":"

As an Sales Manager for Pharmaceuticals & Nutraceuticals, you will lead our efforts to grow revenue in these dynamic markets across the Western United States. This customer-facing role offers you the opportunity to drive growth by delivering innovative, compliant, and value-driven solutions. You will develop key accounts, execute regional go-to-market strategies aligned with Coperions global objectives, and collaborate cross-functionally to shape deals and ensure customer success. If you’re passionate about making a difference in a fast-growing industry and thrive in a strategic, customer-centric environment, this is your chance to be part of a purpose-driven organization shaping what matters for tomorrow™.

Region: Western US

Key Accounts: Pharmaceutical and Nutraceutical Manufacturing

What You’Ll Do:

Own order intake, revenue, margin, and pipeline targets for the Western U.S. region.
Build and maintain a strong pipeline; manage forecast accuracy, coverage ratios, and quarterly commitments within CRM.
Expand share-of-wallet at strategic Pharma/Nutra accounts; identify and win new logos in priority segments such as OSD, liquids/semi-solids, and nutrition powders.
Map buying centers and develop multi-threaded relationships, orchestrating executive engagement to foster long-term partnerships.
Lead the sales cycle from discovery and URS clarification through proposal, negotiation, and close, ensuring solutions are compliant, compelling, and aligned with customer needs.
Partner with Product Management, Engineering, Proposals, Service, Legal, and Finance to shape deals and deliver integrated solutions.
Drive internal alignment on pricing, T&Cs, delivery timelines, and risk management; lead bid/no-bid decisions for complex pursuits.
Analyze market trends, competitor activity, and regulatory changes; recommend segment focus, campaigns, and channels.
Provide the voice of the customer to inform product roadmaps, standard solutions, and marketing content, supporting Hillenbrand’s growth in innovative nutraceutical manufacturing solutions.
Promote solutions optimized for small batch sizes, rapid changeover, and hygienic processing-key advantages in the growing nutraceutical market.
Adhere to pricing guardrails, discount policies, approvals, and contracting standards (Incoterms, warranties, performance guarantees).
Maintain CRM hygiene and contribute to regional reviews and global pipeline calls.
Partner with Marketing on campaigns, industry events, demos, and references.
Host customer visits, FAT/SAT pre-alignments, and webinars to support demand generation.
Ensure a seamless handover to Project Execution with documented assumptions, clarifications, and risk mitigations.

Team:

You will be part of Coperion’s Pharmaceuticals & Nutraceuticals sales team, reporting to the Regional Sales Lead Americas. This team is dedicated to providing innovative, compliant solutions tailored to the unique needs of the rapidly growing nutraceutical industry-such as small batch processing, rapid changeover, and handling sensitive ingredients.

Basic Qualifications:

Bachelor’s degree in Engineering, Life Sciences, Business, or related field.
7+ years of B2B capital equipment sales experience, including 3+ years selling to Pharma and/or Nutraceuticals manufacturers in the Western U.S.
Proven success managing long-cycle, complex system deals and achieving order, revenue, and margin targets.
Strong understanding of Pharma/Nutra production processes (blending, conveying, dosing, granulation, containment, cleaning/validation).
Familiarity with cGMP, hygienic design, URS/RFQ processes, FAT/SAT, and quality documentation.
Demonstrated negotiation, solution selling, value pricing, and contract structuring skills.
Proficiency with CRM (e.g., Salesforce) and MS Office tools for pipeline, forecast, and reporting.
Excellent communication and stakeholder influence skills.
Self-directed, organized, reliable, and capable of operating effectively in a matrix environment.
Willing to travel 40-50% across the Western U.S., with occasional trips to other regions..

Preferred Qualifications:

Advanced degree (MBA or similar).
Experience in Pharma/Nutra equipment or process technology.
Ability to build business cases and ROI analyses for customers.
Experience supporting product roadmaps, standard solutions, and marketing initiatives.
Multilingual abilities are a plus.

#Li-Ep2

#Li-Remote

Who We Are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and \"Shape What Matters for Tomorrow\".

","hiringOrganization":{"@type":"Organization","name":"Hillenbrand","sameAs":"https://www.hillenbrand.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"7901 NW 107th Terrace, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Technical Support Engineer - Dedrone by Axon","datePosted":"2025-09-18","description":"

Join Axon And Be A Force For Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer’s satisfaction. This is a customer focused, technical, hardware and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

What You’ll Do
Location: Sterling, VA or Mesa, AZ offices
Reports to: Manager, Technical Support – Dedrone by Axon
Direct Reports: 0
Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
Research and identify solutions to resolve software and hardware issues
Diagnosing and troubleshoot technical issues, including account setup and network configuration
Take ownership of customer issues reported and seeing problems through to resolution
Track internal and external requests and technical issues to resolution, within agreed time limits
Update, maintain and monitor our customer systems as a full service
Ensure all requests and issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge in form of notes and manuals
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Work with engineering and development teams to perform root cause analysis
Take part in On-call Support and weekend coverage

\n\n

What You Bring

Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
Previous practical work experience in the field of customer support
Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
Very good knowledge in networks and Linux
Strong sense of ownership and urgency
Ability to work well in a team and enjoy knowledge sharing
Excellent communication skills with the ability to provide advice to non-technically aware customers
Willing and able to travel
Good knowledge about consumer UAV protocols and standards
Basic knowledge and understanding of RF technology
Basic understanding of cloud computing solutions
Drone pilot license in future
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
US Citizenship is required with the ability to obtain US Government security clearance

Benefits That Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

\n\n

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

\n\n

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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Join Axon And Be A Force For Good.

Your Impact

AXON is seeking a high-energy, experienced Support Engineer with expertise in customer service, computer networking, cloud solutions, & Windows server administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues.

What You’Ll Do

Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Manager of Technical Support, Tier 2

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services.
Join Forces with Axon Teams to triage and prioritize agency change and feature requests
As needed, provide frontline email & phone support to customers for complex technical issues augment/cover for the Technical Support Representative team
Research, diagnose, troubleshoot, and identify solutions to address Axon device and system issues directly with customers via phone & email
Follow up with clients to ensure their systems are fully functional after troubleshooting
Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training
Log & provide detailed notes on each customer interaction
Develop knowledge base articles
Solve problems proficiently in an ever-evolving environment
Report bugs and trends to the necessary Axon teams
Participate in an on-call rotation for outages or other critical escalations as needed
Establish the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
Proactively improve knowledge and develop analytical and technical skills
Up to 30% travel, as needed, to customer sites for direct troubleshooting

What You Bring

Bachelor’s degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications.
Minimum of 3 years of Technical Support experience
Minimum of 3 years of SaaS experience
Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging tools (e.g., Xcode, Android Studio).
Experience with entry-level networking concepts, including routing, switching, and API connectivity troubleshooting
Operational knowledge of computer/server hardware, operating systems, and storage devices
Network and telecommunication certifications (e.g., CCNA, CompTIA Network+) are a plus
Experience using Secure Shell (SSH)
Experience using Splunk, JIRA, and/or Salesforce
Well-developed interpersonal skills and the ability to work with multiple teams to achieve common objectives
Ability to work autonomously with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits That Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

\n\n

Important Notes

Some roles may also require legal eligibility to work in a firearms environment.

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About You

*This position has a strong preference for candidates in Pacific Time Zone or Hawaii.

You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step.

What You Bring:

Resides in U.S. Pacific timezone or Hawaii
4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom.
Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.
A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes.
Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.

In This Role, You Will:

Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security.
Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.
Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.
Support seamless customer onboarding and engagement by working alongside Customer Success Managers.
Create and maintain internal and external knowledge base content to improve case deflection and empower customers.
Identify patterns in support interactions to flag recurring pain points and drive product improvements.

\n\n

#Li-Em4

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

Base salary range:$63,800—$75,000 USD

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

","hiringOrganization":{"@type":"Organization","name":"Abnormal Security","sameAs":"https://abnormalsecurity.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Technical Support Engineer, Zero Trust","datePosted":"2025-09-18","description":"About Us\n\n

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Lisbon, Portugal

About The Role

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Examples Of Desirable Skills, Knowledge And Experience

You have previous experience working as part of a team in a customer-facing role
You have experience solving DNS and other networking-related problems
You understand how the Internet works
You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
You have experience configuring and troubleshooting VPNs
You have experience working in a support role where you thrived every time you resolved a ticket
You are comfortable communicating through various support channels and always put the customer first
You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points

You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
You are familiar with Apache, Nginx, IIS, and other web servers
You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
You have worked with PostgreSQL, MySQL, MS SQL or other database servers

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

","hiringOrganization":{"@type":"Organization","name":"Cloudflare, Inc.","sameAs":"https://www.cloudflare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Technical Support Engineer - Windows","datePosted":"2025-09-18","description":"

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications

Required Qualifications:
• Hands on working experience in Technical consulting, or information technology.

• Windows System Administration/Configuration, including a good basic understanding of:

Hyper-V management and VM deployment
Clustering
Resilient Storage technology (clustering, storage spaces direct)
Windows backup and VSS
Performance/Resource Monitor
Event Logs & Auditing
Azure Local

Experience in one or more of these areas strongly preferred:

Registry
User Accounts & Access Control
Networking (TCP/IP)
Storage Networking (RDMA, DCB and PFC, TOR switch) experience
Windows Update management
Kerberos and delegation
Azure Portal User Experience
Automated installation of Windows
Server management tools
Windows Admin Center
Active Directory topology and management
Network Tracing and analysis
Network Virtualization (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools

Language Qualification:

English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing, and speaking is preferred.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

","hiringOrganization":{"@type":"Organization","name":"Microsoft","sameAs":"https://www.microsoft.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest, Bucharest, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"West Coast Editor, Weekends - Los Angeles","datePosted":"2025-09-18","description":"West Coast Editor, Weekends - Los Angeles\n \n\n\n\n\n\n\n\n\n Location\n \n\n Los Angeles\n \n\n\n\n Business Area\n \n\n News and Media\n \n\n\n\n Ref #\n \n\n 10046277\n \n\n\n\n\n\n\n

Description & Requirements

\n\n\n\n\n\n\nBloomberg News is one of the biggest financial and business news organizations in the world. We lead the way in breaking news about mergers and acquisitions, initial public offerings and other events, enabling readers, viewers and listeners to stay ahead of the markets. In an era of political upheaval across the globe, Bloomberg is a leader in balanced coverage that helps our audiences make critical decisions about their money and their businesses.
You're an editor who will play an essential role in enhancing our global news desk operation as readers turn to us seven days a week for business, financial and political coverage. From the West Coast, you'll help set our agenda on Bloomberg.com, as well as on mobile and the terminal. You’ll be joining our weekend team in a fulltime role, working a four-day week, inclusive of Saturday and Sunday. You'll demonstrate superior news judgment, have experience editing stories on a variety subjects, and be prepared to enhance our online presence.
You'll be comfortable coordinating and publishing fast-breaking news across multiple platforms, particularly our home page, and not be afraid of leading from the front and doing everything it takes for Bloomberg News to succeed Friday afternoon to Monday morning.
We'll trust you to: - Produce and edit breaking news with teams and platforms - React quickly to unexpected stories and help break news - Display the most important stories of the day on Bloomberg.com, mobile and terminal news menus- Be a team player and embrace a no-special-people attitude
You need to have: - Knowledge and interest in markets, politics, companies and general interest news - Ability to organize coverage and collaborate across platforms, especially for the web - Experience editing stories, sending headlines and alerts to our core and online audiences
This is a weekend position. You will work four days a week, including Saturday and Sunday, with a dedicated team.
\n\n\n\n\nSalary Range = 90000 - 125000 USD Annually + Benefits + Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

\nWe offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
","hiringOrganization":{"@type":"Organization","name":"Bloomberg","sameAs":"https://www.bloomberg.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"West Coast Editor, Weekends - San Francisco","datePosted":"2025-09-18","description":"West Coast Editor, Weekends - San Francisco\n \n\n\n\n\n\n\n\n\n Location\n \n\n San Francisco\n \n\n\n\n Business Area\n \n\n News and Media\n \n\n\n\n Ref #\n \n\n 10046276\n \n\n\n\n\n\n\n

Description & Requirements

\n\n\n\n\n\n\nBloomberg News is one of the biggest financial and business news organizations in the world. We lead the way in breaking news about mergers and acquisitions, initial public offerings and other events, enabling readers, viewers and listeners to stay ahead of the markets. In an era of political upheaval across the globe, Bloomberg is a leader in balanced coverage that helps our audiences make critical decisions about their money and their businesses.
You're an editor who will play an essential role in enhancing our global news desk operation as readers turn to us seven days a week for business, financial and political coverage. From the West Coast, you'll help set our agenda on Bloomberg.com, as well as on mobile and the terminal. You’ll be joining our weekend team in a fulltime role, working a four-day week, inclusive of Saturday and Sunday. You'll demonstrate superior news judgment, have experience editing stories on a variety subjects, and be prepared to enhance our online presence.
You'll be comfortable coordinating and publishing fast-breaking news across multiple platforms, particularly our home page, and not be afraid of leading from the front and doing everything it takes for Bloomberg News to succeed Friday afternoon to Monday morning.
We'll trust you to: - Produce and edit breaking news with teams and platforms - React quickly to unexpected stories and help break news - Display the most important stories of the day on Bloomberg.com, mobile and terminal news menus- Be a team player and embrace a no-special-people attitude
You need to have: - Knowledge and interest in markets, politics, companies and general interest news - Ability to organize coverage and collaborate across platforms, especially for the web - Experience editing stories, sending headlines and alerts to our core and online audiences
This is a weekend position. You will work four days a week, including Saturday and Sunday, with a dedicated team.
\n\n\n\n\nSalary Range = 90000 - 125000 USD Annually + Benefits + Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

\nWe offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
","hiringOrganization":{"@type":"Organization","name":"Bloomberg","sameAs":"https://www.bloomberg.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Senior Technical Support Engineer I","datePosted":"2025-09-18","description":"

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Ping Identity has an industry-leading suite of products centred around industry standards such as SAML, OAuth, OIDC, WS-Trust, FIDO, LDAP etc. Our products include SSO, IDAAS, Directory, MFA, CIAM and cloud identity solutions.

We are looking for a Sr.Technical Support Engineer with excellent troubleshooting skills to join the Global Support Organization at PingIdentity. Reporting to the technical support manager, you will be responsible for executing service requests and providing product support to customers on cloud environments. You will work closely with platform engineering in ensuring that customer inquiries are addressed, and that the products running in the cloud environment are well-maintained, while being exposed to several technologies and practices, such as AWS, Kubernetes, and devops.

You Will:

Deliver excellent customer experience and exceed customer expectations on high-quality solutions, response and resolution times.
Manage and execute service requests for customers on PingOne cloud platform.
Monitor and Administer PingDirectory, PingFederate, and PingAccess in a devops environment
Provide communication with and between customers and other supporting teams across the organization
Contribute to knowledge resources, including creation, maintenance and enhancements of knowledge articles/documentation/solution guides (internal/external).
Assist in coordinating and diagnosing issues with third-party tools used in customer environments
Initiate and participate in incidents and root cause analyses as a product SME

You Have:

7 years related experience providing technical support at an Enterprise level.
Advanced Certification or minimum 2 years experience supporting at least 2 of the following:\n\n
Experience in Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS.
Experience working in a kubernetes environment
Proficient in querying with tools like ElasticSearch/Kibana, Cloudwatch, Jira, etc.
Experience with REST APIs, SCIM and debugging tools like PostMan, Fiddler, Wireshark etc.
Troubleshooting web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers.
Proficient understanding of change management
Excellent team player, actively participating in a collaborative environment, assisting colleagues with complex queries and sharing knowledge with global team members.
Advanced troubleshooting skills in a technical environment.
PingDirectory
PingFederate
PingAccess

Life At Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

","hiringOrganization":{"@type":"Organization","name":"Ping Identity","sameAs":"https://www.pingidentity.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, Karnataka, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-18","description":"

About Us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Experience : 2 - 3 years
Shifts: Rotational Shifts

Requirements

Active Directory/User management/ Troubleshooting
Office 365-Outlook Troubleshooting & Microsoft O365 administrator skills is must
Sharepoint Administrator skills
Intune Administrator (Advantage)
Windows and system application Troubleshooting
Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.
Knowledge/Experience of Backup tools
Knowledge of Ticketing tools and SLA.
Knowledge of Server/Network Monitoring Tools
Excellent analytical skills, written and verbal communication.
Experience as a technical specialist in customer-facing roles
Strong task management skills
Customer focused with a passion for resolving unique problems
Must have on-call support experience
International client support experience (Preferred)
Basic knowledge of AWS and Linux (Advantage)
24*7 Support (Rotational Night Shift)
5 days working.
Voice Support.

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Responsibilities

Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers
Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support.
Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams.
Provide phone and help desk support for local and off-site users.
Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.
Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Refer to the internal database or external resources to provide accurate tech solutions
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals

Other Benefits:

Learning & Development Opportunities
2 Rotational Week-Off
Employee - Family Insurance
Various type of Leaves

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR

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Company Description

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.

We are a global organisation with headquarters in London and additional offices in India, Mexico, US and Japan. We are made up of 120 individuals from more than 20 different countries.

We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.

Location: Bangalore, India
Department: Technical Support

Job Description

The Support Engineer Level 2 is a critical senior role that sits between customer-facing teams, Product Management, and Engineering. This engineer provides deep technical leadership to ensure the success of complex customer engagements. The role is highly varied and involves supporting the pre-sales, deployment, and support teams by troubleshooting escalated cases, coordinating new features and fixes, and contributing to internal documentation and best practices.

Key Responsibilities

Supporting Customer Success: Provide technical leadership for pre-sales, deployment, and support teams. Troubleshoot escalated support cases, create reproduction environments, and work directly with engineering where required.
Product Feedback: Play an integral part in aligning customer requirements with the product roadmap by performing early \"road-testing\" of pre-release software and representing field feedback to product management.
Technical Exploration: Identify and carry out in-depth investigations and open-ended research, such as benchmarking bespoke use cases or prototyping new features.
Enablement: Contribute to internal documentation on product capabilities and best practices, and deliver regular internal training to technical teams.

Qualifications

Advanced Linux and Windows sys admin knowledge, including performance tuning, kernel parameters, and filesystem management.
Strong scripting ability in Bash, Python, or an equivalent language to automate complex tasks and gather detailed debug data.
Expected to have 10-15 years of experience in the field of IT with expertise in Linux
Experience with enterprise storage technologies and architectures (SAN, NAS).
Experience with data copy, replication, or disaster recovery solutions.
Experience with Cloud Object Stores (AWS S3, Azure, Google Cloud).
Understanding of virtualization and containerization technologies (Docker, IaaS, PaaS).

Added Skills:

In-depth knowledge of version control systems like Git and Subversion.
Understanding of security concepts and implementations (Kerberos, SSL/TLS, LDAP).
Advanced networking knowledge (packet tracing, tuning).
An understanding of Java.

Soft Skills

Can explain technical concepts to different audiences (technical and non-technical).
An enthusiasm and curiosity to learn new concepts and technologies.
Methodical troubleshooting skills.
Experience in customer-facing roles and enterprise IT environments.
A calm and composed manner.

Education: Bachelor’s degree in Computer Science or a related field.

Additional Information

Why join our team?
Culture and Growth:
Global team with a creative, innovative and welcoming mindset.
Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
Freedom to create your own success story in a high performance environment.
Training programs and Personal Development Plans for each employee

Benefits:

33 days of holidays (this includes public and religious holidays)
Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
Gratuity payments
Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
Personal Accident Insurance (Employee Only)
12 Weeks Paid Paternity Leave, 6 months Maternity leave
Support with childcare costs (50%)
Work from Home Equipment allowance
Flexible Work from Home policy - 2 days home p/w
Flexible Work from Long Distance - 4 weeks a year
Sponsored Learning Opportunities
Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!

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Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact

Provide Technical Support to customers and partners
T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Preparing detailed RCA documents for official submissions to customers
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Working with engineering on filling bugs and working with product teams on feature requests
Working on Hot / Risk technical escalations from the region or other theaters
Lead case swarming and training sessions for frontline teams
Willing to work in flexible and varying shift times, including weekends and evenings

Qualifications

Your Experience

More than 8 years of customer-facing technical support experience
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
Experience working with Firewall Central Management Systems
Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Working knowledge of Security services (IDS/IPS, Firewalls etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Excellent English written and verbal communication skills are required
Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
Willing to work in flexible and varying shift times including weekends and evenings is a plus
Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

Description

Day-To-Day Responsibilities:

\n\n

Adhere to client Service Level Agreements (SLAs) by ensuring timely response and resolution of AV and video conferencing support requests.
Deliver remote technical support for integrated AV and UCC systems, ensuring timely troubleshooting and resolution for end users and field technicians.
Triage and troubleshoot AV and UCC issues, identifying root causes and providing first-line resolution or escalating when appropriate.
Respond promptly to customer inquiries via phone, email, chat and ticketing systems, ensuring all interactions are documented thoroughly.
Manage an active case load, handling tasks such as field technician dispatch, parts ordering, and return merchandise authorizations (RMAs).
Assist with configuration and operational support for video conferencing endpoints, control systems, DSPs, and other AV equipment.
Follow up on open issues, coordinating with escalation teams and vendors to ensure timely resolutions and customer updates.
Participate in on-call rotations and scheduled support shifts, ensuring continuous technical assistance for customers.
Engage in prescribed training curricula to stay current with AV industry standards and emerging technologies.
Perform other duties as assigned, including process improvement initiatives and knowledge base contributions.
Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

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Items To Consider:

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· AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

\n\n\n

What We’Re Looking For

\n\n

Must-Haves:

\n\n

Experience with Crestron XIO cloud portal and Microsoft Teams Rooms (MTR’s) as well as MSFT back-end management portals: Teams Admin Center (TAC), Microsoft MTR Pro-Management Portal (PMP) and Microsoft Intune.
2+ years of experience in technical support, helpdesk, or remote troubleshooting roles focused on AV and UCC technologies.
Strong understanding of AV troubleshooting methodologies, including signal flow, hardware diagnostics, and networked AV basics.
Experience supporting integrated AV and UCC systems, including Crestron and Extron control platforms, software-based control solutions, and DSPs such as Biamp Tesira, Shure, QSC Q-SYS, BSS, and ClearOne. Familiarity with video conferencing solutions like Logitech Rally, Tap, and Sync, as well as Cisco and Poly endpoints.
Ability to manage multiple customers simultaneously, ensuring SLA compliance and timely resolution.
Basic networking knowledge, including IP-based AV systems, network connectivity troubleshooting, and VLAN configurations for AV.
Excellent communication skills, with the ability to provide technical guidance to both technical and non-technical users.
Strong problem-solving mindset, capable of critical thinking under pressure.
Ability to work independently and collaboratively in a fast-paced, remote support environment.
Certifications from vendors such as Crestron, MSFT, AVIXA, Extron, Biamp, QSC, Shure, Cisco, Poly, Dante.

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Nice-To-Haves:

\n\n

Microsoft Teams Administrator Associate certification (MS-700)
Experience with Corrigo, ServiceNow or other ITSM platforms for ticketing and case management.
Experience with Room Booking & Scheduling Systems.
Knowledge of digital signage solutions.
Awareness of security best practices related to AV and UCC systems, including device hardening, VLAN segmentation, and encryption protocols.
Experience working with large-scale corporate AV and UCC environments, or within a managed services provider setting.
Experience with Cloud Service offerings in the AV Industry.

\n\n\n\n\n\n\n\n

Why You’Ll Like Working Here

\n\n

Medical benefits, including vision and dental.
Paid holidays, sick days, and personal days.
Enjoyable and dynamic company culture.
Training and professional development opportunities.

\n\n\n\n\n

More About Us

\n\n

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

\n\n

Pay Type

Min Base

Max Base

Hourly

$24.04/Hr

$31.25/Hr

\n\n

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

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カスタマー・サービス＆サポート（CSS）における Windows OS の製品サポートエンジニアとして、お客様の抱えられている各種 IT に関する課題解決に貢献しませんか？

【仕事内容】

マイクロソフトのサポートエンジニアは、有償サポート契約を締結されたお客様を中心に、高い技術力とコミュニケーションスキルを軸に Windows OS の製品サポートを提供することを主な業務としております。単純に技術支援にとどまらず、お客様の抱えている IT に関する課題解決を通じて、お客様ビジネスの成功に貢献ができる仕事となります。

コンピュータと言えば Operating System (OS)、Microsoft と言えば Windows。Windows OSの裏側を知りたい方、技術を極めてみたい方、手に職を付けたい方、ぜひご応募ください。

【職場環境について】

フレキシブルな勤務スタイル：サポートの営業時間は 9:00 - 17:30 と設定されていますが、ある程度のフレキシブルなワークスタイルが認められております。ご自身やご家族の突発的な体調不良等の際も、柔軟にチームでフォローする体制があるので安心です。また、未就学児育児中や育休から復帰したお母さんエンジニアも複数名在籍しており、ライフステージに合わせて仕事と家庭の両立を実現されております。
サポーティブな文化：1 対 1 のメンター制度があり、新しく入ってきたメンバーのフォロー体制が整っています。また、私達の主な業務はお客様を助けること (問題解決) ですが、この助けるという行為はチームメンバーや他部門の社員に対しても同様です。業務の性質上、サポーティブな社員が多く、メンバーや社員が困っていれば声掛けや手を差し伸べる文化があり、入社後のケアや学習コンテンツも充実しているので、安心してオンボーディングできる環境が整っております。
Diversity & Inclusion (D&I)：海運や航空業界、セールスや旅館の女将等の様々なバックグラウンドやルーツを持つメンバーが大勢活躍しています。多様な価値観を尊重し協業できるよう D&I について理解を深めるためのディスカッションや勉強会を定期的に開催し、他者の立場や考え方含め、相互理解を高める機会を大切にしております。
リモートワーク：現在 CSS のオフィスは品川を拠点としており、オフィス勤務ももちろん可能ですが、リモート+オフィス勤務のハイブリットスタイルも含めた柔軟な勤務スタイルが選択可能です。国内各地域からリモートで勤務されているメンバーも多数活躍しています。

【キャリアパスについて】

サポートエンジニアロールから様々なキャリアにチャレンジすることが可能です。より技術を深めることで、上位エンジニア（サポートエスカレーションエンジニア、エスカレーションエンジニア）を目指すこともできれば、人材マネージメントの観点で、チームリード（テクニカルアドバイザー）やマネージャーとキャリアを進めていくことも可能です。またサポートエンジニアとして培った技術力やお客様とのコミュニケーションスキルを活かして、ビジネス職でもあるアカウントマネージメントのキャリア含め幅広く活躍しているメンバーも多数在籍しております。

■Windows チームの Support Blog よりチーム紹介の紹介コンテンツがございますので併せてご確認くださいませ。

「Windows チーム」紹介 Blog

Join us as a Windows OS Product Support Engineer in Customer Service & Support (CSS) and contribute to solving IT challenges for our clients!

Job Description:

As a Microsoft Support Engineer, your main responsibility will be to provide product support for Windows OS, primarily to customers who have signed paid support contracts. This role requires a high level of technical expertise and communication skills. Beyond simple technical assistance, this role allows you to contribute to the success of our customers' businesses by addressing their IT challenges.

When it comes to computers, the Operating System (OS) comes to mind, and when it comes to Microsoft, it's Windows. If you're interested in learning the inner workings of the Windows OS, mastering the technology, or acquiring a valuable skill, we encourage you to apply.

About The Work Environment:

Flexible Work Style: The support hours are set from 9:00 AM to 5:30 PM, but a certain level of flexible work style is permitted. There is a system in place where team members can flexibly cover for each other in cases of sudden illness or other unexpected situations involving you or your family. Additionally, several engineers who are mothers with preschool-aged children or who have returned from maternity leave are successfully balancing work and family according to their life stages.
Supportive Culture: We have a one-on-one mentoring system in place to support new members. While our primary role is to assist customers (solve problems), this act of helping extends to team members and employees in other departments as well. Due to the nature of our work, all employees are supportive, and there is a culture of reaching out and lending a hand when a member or employee is in need. With thorough onboarding care and abundant learning content, a comfortable onboarding environment is provided.
Diversity & Inclusion (D&I): Our team includes members from diverse backgrounds and roots, including the maritime and aviation industries, sales, and even traditional innkeepers. We regularly hold discussions and study sessions to deepen our understanding of D&I, respecting diverse values and working together. We value opportunities to enhance mutual understanding, including the perspectives and thoughts of others.
Remote Work: CSS office is currently based in Shinagawa. While office work is certainly possible, you can also choose a flexible work style that includes hybrid of remote and office work. We also have many members working remotely from various regions across the country.

About Career Paths:

From the role of a Support Engineer, you can challenge yourself in various career paths. By deepening your technical expertise, you can aim for higher-level engineering roles such as Support Escalation Engineer or Escalation Engineer. Alternatively, from a talent management perspective, you can advance your career as a Team Lead (Technical Advisor) or Team Manager. Additionally, many members utilize the technical skills and customer communication abilities they developed as Support Engineers to succeed in business roles, including Account Management.

On the following page, you can also find introductions to various roles closely related to the work of a Support Engineer.

https ://www.microsoft.com/ja-jp/mscorp/mid-career/se-top

Responsibilities

担当エリアは、Windows プラットフォーム全般 (Windows Server/Client) です。

主に製品や技術分野で役割分担されており、一例として以下があります。

Windows のパフォーマンス調査やシステムエラー、アプリケーションエラーの解析
Windows の機能 (UI 全般)
Azure Virtual Desktop
Windows 365

その他、高度なトラブルシューティング (パフォーマンス解析、Dump 解析など) や Windows デバイスに関する調査など、多種多様な機能をサポートしています。

お客様からのお問い合わせを受け、メールや電話などを利用してコミュニケーションを行い、問題点の正確な把握をし、技術的な調査を実施します。それらを通じて、お客様の抱えている問題に対して最適な解決策をご案内します。問題解決のためには、国内のエスカレーション担当エンジニアや、米国本社の開発部隊と連携します。これらの経験を通じて、Windows 製品群に対する深い知識と実践的な技術力、対人におけるコミュニケーション能力や適確な問題分析能力を身につけることが可能です。また、スキル向上のため、様々な国内外でのトレーニングを用意しております。

Response and Resolution
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

You participate in communities with peer delivery roles.
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Qualifications

サポートエンジニア、システムエンジニア、またはソフトウェア開発経験などの実務経験
アプリケーションを構成するインフラストラクチャ (ハードウェア、OS、ネットワークなど) に関する基本的な理解があること
システム導入 (設計/構築/移行)、運用、トラブルシューティングの経験

※ Windowsやマイクロソフトの製品知識は、必ずしも入社前から必要なわけではありません。Windows 未経験で入社したエンジニアも多数活躍しております。

※ 他分野、他製品であってもしっかりとした技術知識が汎用的に利用できますし、これらがなくてもあらゆる側面で強い学習意欲と成長思考があれば活躍が可能です。

<語学力>

日本語：ビジネスレベルの日本語能力。読み書き会話。
英語：英文技術文書の読解力。日常会話ができれば尚可。

※英語については入社時点では必ずしも必須ではありません。しかしながら、英語が出来る場合には将来的に活躍の場が広がります。積極的に学ぶ意欲を持った方を募集します。

【Preferred skills: 下記いずれかの資格があれば尚可】

Windows 製品群関連の資格 (MCSE, MCSA, MCSD, MTA など)
Linux や UNIX 関連の資格 (LPI : LPIC, Sun : SCSA)
ネットワーク関連資格 (Cisco : CCNA, CCNP, ネットワークスペシャリスト試験)
その他資格等 (VMWare : VCP, ITIL, CompTIA)
各種情報処理技術者試験 (国家資格)

＜資格の他にも、下記いずれかの実務経験があれば尚可＞

サーバー OS によるシステム運用、展開、構築、設計の経験
C/C++/C#, アセンブラ(Intel Architecture) などのプログラミング経験・デバッグスキル
Windows に限らず、システムの構築とそのトラブルシュート経験

Required

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field
1+ year(s) technical support, technical consulting experience, or information technology experience

Windows System Administration, Configuration, including a good basic understanding of:

Registry
File Storage
User Accounts and Access Control
Event Logs and Auditing
Performance, Resource Monitor
Networking (TCP, IP)
Azure Virtual Desktop
Windows 365

Experience in one or more of these areas desirable:

Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems (SMB)
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools

Language Qualification

Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing; moderate spoken English skills

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This role is flexible in that you can work up to 50% from home.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications

Required:

Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience.
Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently.
Extensive experience in administering Exchange Server 2016 and 2019, ensuring their smooth operation and optimal performance.
Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively.
Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies.
Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition.
Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments:

Azure AD identity, authentication, and conditional access, leveraging Azure AD
M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.),
Networking (HTTP, DNS, TCP/IP) and web server

Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users.
Ability to work on weekends

Optional (Experience in one or more of these areas desirable)

Debugging and scripting skills with PowerShell and Graph API
Utilizing scripting to automate tasks and streamline Exchange administration.

Soft Skills:

Fast learner and willing to learn new technologies.2. Cross-team collaborations & team work.3. Customer handling experience.4. Strong communication skills - Fluent oral & written English5. Effective, polished interactions with customers to gather information.6. Demonstrable troubleshooting skills7. Logical and Critical thinking.8. Passion for technology and customer support

This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand.

This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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【仕事内容】

～以下のページでは、サポートエンジニアやマネージャーへのインタビュー通して、Css での業務内容や働き方などをご紹介しております～

https://www.microsoft.com/ja-jp/mscorp/mid-career/se-video

【職場環境について】

フレキシブルな勤務スタイル:

サポートの営業時間は 9:00 - 17:30 と設定されていますが、ある程度のフレキシブルなワークスタイルが認められております。ご自身やご家族の突発的な体調不良等の際も、柔軟にチームでフォローする体制があるので安心です。また、未就学児育児中や育休から復帰したお母さんエンジニアも複数名在籍しており、ライフステージに合わせて仕事と家庭の両立を実現されております。

サポーティブな文化:

1 対 1 のメンター制度があり、新しく入ってきたメンバーのフォロー体制が整っています。また、私達の主な業務はお客様を助けること (問題解決) ですが、この助けるという行為はチームメンバーや他部門の社員に対しても同様です。業務の性質上、サポーティブな社員が多く、メンバーや社員が困っていれば声掛けや手を差し伸べる文化があり、入社後のケアや学習コンテンツも充実しているので、安心してオンボーディングできる環境が整っております。

Diversity & Inclusion (D&I):

海運や航空業界、セールスや旅館の女将等の様々なバックグラウンドやルーツを持つメンバーが大勢活躍しています。多様な価値観を尊重し協業できるよう D&I について理解を深めるためのディスカッションや勉強会を定期的に開催し、他者の立場や考え方含め、相互理解を高める機会を大切にしております。

リモートワーク:

現在 Css のオフィスは品川を拠点としており、オフィス勤務ももちろん可能ですが、リモート+オフィス勤務のハイブリットスタイルも含めた柔軟な勤務スタイルが選択可能です。国内各地域からリモートで勤務されているメンバーも多数活躍しています。

【キャリアパスについて】

以下のページでは、サポートエンジニアの仕事や関係の深い各種ロールについても紹介されております。

https://www.microsoft.com/ja-jp/mscorp/mid-career/se-top

Responsibilities

担当エリアは、Windows プラットフォーム全般 (Windows Server/Client) です。

主に製品や技術分野で役割分担されており、高度なトラブルシューティング (パフォーマンス解析、Dump 解析など) や Windows デバイスに関する調査など、多種多様な機能をサポートしています。

詳細は下記記事の \"Device and Deployment\" 欄をご確認ください。
#2 Windows Commercial 紹介 Blog (チーム紹介 Part 1) | Microsoft Japan Windows Technology Support Blog#3 Wi…

Qualifications

サポートエンジニア、システムエンジニア、またはソフトウェア開発経験などの実務経験
アプリケーションを構成するインフラストラクチャ (ハードウェア、OS、ネットワークなど) に関する基本的な理解があること
システム導入 (設計/構築/移行)、運用、トラブルシューティングの経験

※ Windowsやマイクロソフトの製品知識は、必ずしも入社前から必要なわけではありません。Windows 未経験で入社したエンジニアも多数活躍しております。

※ 他分野、他製品であってもしっかりとした技術知識が汎用的に利用できますし、これらがなくてもあらゆる側面で強い学習意欲と成長思考があれば活躍が可能です。

<語学力>

日本語：ビジネスレベルの日本語能力。読み書き会話。
英語：英文技術文書の読解力。日常会話ができれば尚可。

※英語については入社時点では必ずしも必須ではありません。しかしながら、英語が出来る場合には将来的に活躍の場が広がります。積極的に学ぶ意欲を持った方を募集します。

【Preferred skills: 下記いずれかの資格があれば尚可】

Windows 製品群関連の資格 (MCSE, MCSA, MCSD, MTA など)
Linux や UNIX 関連の資格 (LPI : LPIC, Sun : SCSA)
ネットワーク関連資格 (Cisco : CCNA, CCNP, ネットワークスペシャリスト試験)
その他資格等 (VMWare : VCP, ITIL, CompTIA)
各種情報処理技術者試験 (国家資格)

＜資格の他にも、下記いずれかの実務経験があれば尚可＞

サーバー OS によるシステム運用、展開、構築、設計の経験
C/C++/C#, アセンブラ(Intel Architecture) などのプログラミング経験・デバッグスキル
Windows に限らず、システムの構築とそのトラブルシュート経験

【マネージャーからのメッセージ】

色々な機能を使いこなすための設備やトレーニングは整っており、また周りには最高峰ともいえるエンジニア、そして支援部隊ならではのサポーティブなメンバーも多く、技術力を身に着けたい方にとって最適な環境です。他者をサポートすることがミッションの一つである我々は、互いに支援しあい、成長を促していく活気あふれる部署になります。また、どのようなビジネスでも必要不可欠である、顧客志向・サービスを意識したコミュニケーション能力が身に付きます。これらの技術力とコミュニケーション力により、将来のキャリアについても非常に選択肢が広がるポジションです。例えば、弊社ではマネージメントへのキャリアパスだけでなく、技術のエキスパートを目指して働き続けることも可能です。多くの企業では、マネージャーの下でエンジニアが働くイメージがあるかもしれませんが、弊社ではマネージャーとエンジニアは役割の違いというだけで立場は対等です。優秀なエンジニアは、米国本社での活躍にチャレンジする機会も開かれています。是非我々と共に最高のチーム作りの一役を担ってみませんか？

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Apply and be part of our exciting journey!

This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.

Responsibilities

Own and manage customer-reported technical issues from initial report to full resolution
Research, diagnose, and troubleshoot software, hardware, and network-related issues
Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
Maintain accurate records of all support interactions and ensure timely closure of tickets
Adhere to SLA commitments based on issue severity
Collaborate with internal teams to continuously improve support processes and knowledge sharing

Requirements

Strong understanding of computer systems, mobile devices, and various technology stacks
Willingness to work in a technical support environment; prior experience is a plus
Hands-on experience with Linux and Windows environments
Comfortable working in shift-based schedules
Willingness to work between 20:00–04:00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours.
Basic knowledge of bash scripting, SQL, and remote support tools
Knowledge about cloud technologies and modern monitoring/troubleshooting tools
Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
Analytical mindset with ability to understand complex data flows and transformations
Strong command of both written and spoken English
Demonstrated ability to multitask and manage case tracking effectively
Eagerness to continuously learn and grow within the role

Get to know us

If you want to know more about us and what we do, then visit our website: www.oredata.com

Why Oredata?

Remote working and flexible time off
Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.
Opportunity to work on international projects
Private Health Insurance
Monthly Internet Allowance
Birthday Leave Policy
Dynamic work ecosystem where you can take initiative and responsibility
Open communication, flexibility and start-up spirit
Learning & Development opportunities for both personal and professional growth

Kişisel verileriniz işe alım sürecinin yürütülebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir. Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye https://oredata.com/personal-data-protection-policy/ bağlantısı üzerinden ulaşabilirsiniz.

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Shift Work Pattern

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Technical Support Engineer \\ Operations and Application Support Analyst in the CX team,
You’ll be supporting global clients on our SCF platform.
You are responsible for monitoring the operation of the system, performing configuration changes, and working with other teams within the organization to roll out the platform to new customers.
About the team:
You will be a part of a dynamic team of Operations and Application Support Analysts who…
Emphasizes the importance of collaborative work, adaptability, and a positive attitude.
Works in a fast-paced environment where communication, problem-solving, and teamwork is highly valued.
Supports products covering receivables, payables, and inventory finance solutions to provide working capital solutions to large corporates and banks.

What You Will Be Doing:

As a Technical Support Engineer, you will provide 1st and 2nd line support to FIS SCF global network of customers. This will include:
Triaging incoming tickets, performing analysis, and resolving customer issues.
Analysing customer data and providing customers with audit information or breakdowns of headline figures.
Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, DataDog, SQL and ActiveBatch.
Implementing ad-hoc configuration changes using FIS SCF proprietary tools.
Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform.
You will provide cover for shifts between 6am and 11pm.

What You Will Need:

You have exceptional attention to detail, thrive on solving problems, comfortable analysing, transforming, and generally working with large datasets.
You have a passion for helping others, great at communicating technical concepts to customers and colleagues both verbally and in writing.
You flourish in a dynamic high-pressure environment and can prioritise incoming and existing tasks according to urgency and impact.
You are logical and insightful when troubleshooting problems.
You have a strong work ethic and are able to complete tasks independently.
You have experience using SQL (highly desirable), MS Excel (highly desirable), XML and exposure to Monitoring tools
A degree in Computing or STEM stream

Added Bonus If You Have:

You understand computer logic and/or programming concepts
ITIL Foundation v3/2011 or higher certified
Previous experience of Atlassian JIRA/JIRA Service Desk or similar
Experience working in a controlled environment, such as Financial Services
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#Pridepass

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SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

You are a self-starter.
You are resourceful and thrive in a fast-paced environment.
You have a strong work ethic.
You are passionate and driven to achieve results.
You are a team player who enjoys working in a collaborative environment.
You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

At SBA, every team member matters and is essential to our organization. We believe in an inclusive, high-performance culture that enables collaboration, agility, and innovation. We also believe in supporting our customers objectives with informed financial discipline. If you are ready to make an impact and work for a leader in the industry, join our team!

We offer a competitive compensation package which includes:

Competitive Salary
Comprehensive Health Benefits
Retirement & Financial Security
Paid Time Off & Work Life Balance
Career Growth & Development
The compensation range for this role is:
Your Next Career Opportunity – Account Executive I

$0.00 - $0.00

Work with clients to negotiate lease terms on behalf of SBA and ensure the lease process and related documents are accurate and timely.

What you will Do – Primary Responsibilities

Manage leasing process from application through agreement execution while ensuring timely processing of all leasing related inquiries.
•Analyze equipment specifications and site plans from prospective tenants and review with Site Management/RSM.
•Follow up with Site Management/RSM for approval and placement of equipment at the site and on the tower.
•Provide Leasing Manager and/or EVP with a rent analysis based on site specific conditions, market intelligence, comps, and required equipment space/mounting heights for rent calculation and approval.
•Provide all negotiated lease terms and conditions to Leasing Manager for lease or amendment production.
•Review and approve lease agreements or amendments prior to submission to prospective tenants.
•Field lease inquiries relevant to SBA towers in specified sales territory.
•Provide regular updates and reporting to Manager & others.
•Review structural analysis to make sure equipment is accurate.
•Run variance reports and prepare variance amendments as needed.
•Run report to identify expired/expiring leases and prepare renewals.
•Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

Must be Bilingual – English & Spanish
Associate's Degree in related field of study
H.S. Diploma/GED
and 5-10 years relevant experience
• Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
and 3-5 years relevant experience.

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Visual ability correctable to 20/20.
Sitting 25% of the day.
Ability to lift up to 75 pounds.
Manual dexterity to input data into the computer.
Ability to stoop and bend to retrieve files.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise level.
May be exposed to outdoor weather conditions at times.

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