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About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Summary:

Delinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

This position reports directly to the Technical Support team manager.

Please note; You will be required to commute to the office 3 days per week our office is based in Taguig City.

What You'Ll Do:

Provide post-sale technical support to customers and partners
Assess and document reported customer issues
Formulate and communicate resolution plans
Gather necessary information and resources
Investigate and reproduce case scenarios
Provide clear customer responses and document corrective actions
Develop knowledge base articles and pre-written responses
Provide consultation and mentoring to technical support engineers
At least 3-4 years of proven relevant professional experience as a technical support engineer
In depth knowledge and experience with at least some of the following:

What You'Ll Bring:

Cybersecurity products and solutions
IT and System administration (minimum of 5 years)
Networking and data transport and encryption
Cloud infrastructure, Machine, network and services virtualization
Security concepts and methodologies
Relational databases and SQL language proficiency
PowerShell, Bash or other OS scripting languages
Ability to work on-call hours as assigned.
Troubleshooting and problem deconstruction
Strong written and verbal English communication skills
Ability to work diverse, international, customer and team environments
Able to communicate technical concepts at a professional level in multiple languages
Trustworthy, self-motivated, and reliable
Accountability, transparency, and ownership
Desire to work in a dynamic and challenging environment
Organized and methodological with great attention to detail

We'D Love To See:

Proficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish
Prior or current security clearance

Delinea Culture & Benefits:

Why work at Delinea?

We’re passionate problem-solvers doing our part to make the world a safer place.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.

","hiringOrganization":{"@type":"Organization","name":"Delinea","sameAs":"https://delinea.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Home Office (Philippines)","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Technical Support Engineer IV","datePosted":"2025-09-19","description":"

Allegheny Science & Technology (AST) is seeking a Technical Support Engineer IV to support our team in Clarksburg, WV.

Required Qualifications:

Minimum Experience: Ten (10) years of direct experience blending system support, tool development, and cybersecurity compliance to sustain daily operations and solve highly technical problems, of which at least five (5) must be specialized. Specialized experience includes demonstrated experience in areas specifically relevant to the order’s tasks, experience implementing and maintaining Security Technical Implementation Guides (STIGs), experience developing, modifying, and validating software tools or scripts, familiarity with bulk data processing techniques and large-scale file transformations, or Direct experience with Electronic Biometric Transmission Specification (EBTS) / Electronic Fingerprint Transmission Specification (EFTS) formats.
Minimum Education: Bachelor’s degree (or equivalent) in a discipline related to contract tasks.
Experience and Education Equivalency: Doctorate degree with six (6) years; Master’s degree with eight (8) years; Associate’s degree with twelve (12) years; or thirteen (13) years of experience.
Certifications/Clearances: Professional certification in areas as required by contract tasks.

Other Qualifications:

U.S. Citizenship is required.
Must have an active Top Secret clearance.
This position is 100% onsite.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Preferred Qualifications:

• Advanced skills in troubleshooting, communication, and collaboration
• Minimum of 2 years of experience in software support, network operations, or IT consulting
• Desired 3+ or more years of industry experience with Office and/or SharePoint Server or other client/server technologies.
• Solid understanding of client/server, networking, and internet technologies fundamentals
• Familiarity with Cloud Services like Office 365, SharePoint Online.
• Education: Bachelor''s Degree in Comp. Science, Comp. Info. Sys., Math, Engineering, Business, or equivalent work experience.
Ability to speak:English Language: fluent in reading, writing and speaking And/OR Spanish and/or Portuguese Language(s)

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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The ideal candidate works well in a team:
o Strong collaborator across the business, including our Development Teams.
o Ability to receive feedback and recognize areas of improvement.
o Keeps stakeholders informed to ensure customer success.
We are looking for someone who is dependable:
o Demonstrates ability to consistently make and keep commitments to customers and team members.
o Effective time management by utilizing available time to progress current cases forward.
o Proactively looking for opportunities to contribute to the success of the team.
o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved.

Responsibilities

\nProduct/Process Improvement

Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
Identifies potential defects and escalates to more senior engineers to resolve.
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Readiness

Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Response and Resolution

Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Performs in-depth product troubleshooting and remediation when needed.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Other

Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
Business level fluency in both Spanish and English.

Additional or preferred qualifications

Microsoft Technology Certifications.
3 years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies
3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business.
Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies.
Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies).Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits.
Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5.
Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools.
Familiarity with Microsoft 365 ecosystem and integration points with SharePoint.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#Ces #Css #Mss

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This role is flexible in that you can work up to 100% from home.

Responsibilities

\nResponse and Resolution

Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Performs in-depth product troubleshooting and remediation when needed.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness

Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.

Product/Process Improvement

Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly.
Identifies potential defects and escalates to more senior engineers to resolve.
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement.
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement.
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
Language Qualification English Language: fluent in reading, writing and speaking.
OR 3+ years of technical support, technical consulting experience, or information technology experience.

CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional Or Preferred Qualifications:

CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
Ability to effectively communicate with customer managers and executives on technical and business issues.
Organization, time management, project management, and negotiation skills.
3+ years of experience providing support for enterprise level premier customers.
Background/experience in security engineering (blue/red team) preferred
Background in system/network engineering, DevOps/SRE or software engineering, with a passion for cybersecurity
Previous experience with / exposure to Microsoft Sentinel or the Microsoft Defender suite
Good understanding of the TCP/IP stack, working in a cloud environment and (at a minimum) basic system administration in Linux and/or Windows Server environments

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#CES #CSS #SCIM #CyberDefender

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Allegheny Science & Technology (AST) is seeking a Technical Support Engineer II to support our team in Clarksburg, WV.

Required Qualifications:

Minimum Experience: Four (4) years of direct engineering/programming/operations experience, of which at least two (2) must be specialized. Specialized experience includes demonstrated experience in areas specifically relevant to the order’s tasks, experience implementing and maintaining Security Technical Implementation Guides (STIGs), experience developing, modifying, and validating software tools or scripts, familiarity with bulk data processing techniques and large-scale file transformations, or Direct experience with Electronic Biometric Transmission Specification (EBTS) / Electronic Fingerprint Transmission Specification (EFTS) formats.
Minimum Education: Associate’s degree (or equivalent) in a discipline related to contract tasks.
Experience and Education Equivalency: Doctorate degree with zero (0) years; Master’s degree with zero (0) years; Bachelor’s degree with two (2) years; or five (5) years of experience.
Certifications/Clearances: Professional certification in areas as required by contract tasks.

Other Qualifications:

U.S. Citizenship is required.
Must have an active Top Secret clearance.
This position is 100% onsite.

","hiringOrganization":{"@type":"Organization","name":"Allegheny Science & Technology","sameAs":"https://alleghenyst.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Clarksburg, WV","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Lead Technical Support Engineer, Cloud","datePosted":"2025-09-19","description":"RapidAI is transforming clinical decision-making with the world’s most advanced AI-driven imaging and care coordination solutions. RapidAI empowers care teams with the deepest clinical insights to accelerate diagnosis, streamline workflows, and improve patient outcomes. Running on the secure and scalable Rapid Edge Cloud, RapidAI solutions drive efficiency, enhance collaboration, and enable faster, more confident treatment decisions. Trusted by hospitals worldwide, RapidAI is setting new standards for coordinated, life-saving care by helping hospitals do and see more with ease.\n

What You Will Do:

Lead the design, deployment, and maintenance of infrastructure in AWS and hybrid cloud environments.
Drive platform modernization using Kubernetes, Docker, and Linux-based systems.
Oversee integration of virtualization technologies including VMware, Nutanix, and Hyper-V.
Implement and manage cloud-native storage solutions such as Rook/Ceph.
Develop automation using tools such as Terraform and Ansible.
Collaborate with engineering teams to ensure production readiness of new features and services—on both cloud and on-prem deployments.
Troubleshoot complex infrastructure and network issues; utilize tools like Wireshark to identify and resolve performance bottlenecks.
Support edge computing platforms and work closely with app teams to understand how infrastructure choices impact personas, workflows, and integrations.
Collaborate with support and engineering to reproduce, triage, and resolve customer issues across infrastructure layers.
Use emerging technologies including AI-driven tooling to enhance observability, productivity, and scalability of platform operations.
Contribute to the evolution of a customer-obsessed culture, mentoring and developing junior engineers and platform specialists

What You Will Bring:

7–10 years of hands-on experience with AWS (Azure experience is a plus).
7–10 years of experience in Linux systems engineering.
7–10 years working with Kubernetes, Docker, and container orchestration.
Strong background in virtualization: VMware, Nutanix, Hyper-V.
Experience with cloud-native storage technologies (e.g., Rook/Ceph).
Proficient in Python scripting for automation and tooling.
Demonstrated expertise in infrastructure as code using tools like Terraform and Ansible.
Experience with network troubleshooting and diagnostic tools.
Familiarity with healthcare imaging systems, DICOM routers, and Vendor Neutral Archives (VNA) is highly desirable.
Proven ability to lead and mentor high-performing teams for at least 5 years.

RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","hiringOrganization":{"@type":"Organization","name":"RapidAI","sameAs":"https://www.rapidai.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Lead Technical Support Engineer, DICOM","datePosted":"2025-09-19","description":"RapidAI is transforming clinical decision-making with the world’s most advanced AI-driven imaging and care coordination solutions. RapidAI empowers care teams with the deepest clinical insights to accelerate diagnosis, streamline workflows, and improve patient outcomes. Running on the secure and scalable Rapid Edge Cloud, RapidAI solutions drive efficiency, enhance collaboration, and enable faster, more confident treatment decisions. Trusted by hospitals worldwide, RapidAI is setting new standards for coordinated, life-saving care by helping hospitals do and see more with ease.\n

What You Will Do:

Provide subject matter expertise in DICOM viewer technologies and standards.
Lead the debugging, validation, and enhancement of features tied to DICOM tags, SOP classes, and modalities.
Analyze and interpret DICOM file structures, including: o Tags (e.g., StudyInstanceUID, SOPInstanceUID, Modality) o Transfer syntaxes (Explicit/Implicit VR, Little/Big Endian) o Differentiation between image metadata and pixel data
Utilize tools such as dcmdump, DCMTK, GDCM, RadiAnt, and 3D Slicer for advanced DICOM analysis and debugging. Oversee and troubleshoot DICOM network services including C-FIND, C-MOVE, C-STORE, and C\u0002ECHO.
Investigate and resolve issues such as DICOM timeouts, association rejections, and PACS misconfigurations.
Use Wireshark and TCPDump to monitor and analyze DICOM and HL7 network traffic.
Collaborate with engineering to evaluate, reproduce, and resolve viewer-related issues, including root cause analysis and validation of fixes.
Provide insight into radiology workflows and ensure solutions align with user needs across imaging modalities.
Work with support teams to ensure readiness for new module releases, including viewer updates, on both cloud and on-prem platforms.
Embrace new technologies including AI-based troubleshooting, and contribute to internal tooling and training programs to scale support capabilities.
Mentor and lead a team of specialists, fostering a customer-obsessed mindset and building a scalable, knowledge-driven support model.

What You Will Bring:

10+ years of experience working with PACS, DICOM, and radiology workflows.
In-depth knowledge of DICOM standards, file structures, and transfer syntaxes.
Proficient with DICOM viewers and diagnostic tools for file and network-level troubleshooting.
Solid understanding of HL7, medical imaging systems, and radiology data flows.
Experience debugging DICOM Query/Retrieve workflows and PACS integrations.
Comfortable using packet capture and network tools such as Wireshark and TCPDump.
Familiar with AWS, including CloudWatch, Lambda, and infrastructure-as-code tools like Terraform.
Proven ability to collaborate with cross-functional teams and provide leadership across engineering, support, and product.
5+ years of experience mentoring and managing team members in a technical or support capacity.

About Us:

Templafy is the leading AI-powered document generation platform for companies with a need to create accurate, compliant, and on-brand documents with maximum efficiency and ease. Accessible directly from applications like Microsoft Office, Google Workspace and Salesforce, Templafy is trusted by more than 800 industry leading enterprises, including KPMG, IKEA, and BDO. Our platform simplifies document workflows and eliminates the complexity and risk associated with the content creation process.

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe that when people feel valued, heard, and empowered, they perform at their best—creating fulfillment for all. Our unique product and dedication to innovation, diversity, and excellence have raised over $200 million in funding from top investors like Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

What We’Re Looking For:

We are looking for a Technical Support Engineer to join our already skilled global team of 5 full-time Technical Support Engineers.

As a Technical Support Engineer, you will be responsible for providing daily enterprise support to our customers, partners and colleagues via screen sharing, email and chat. You will serve as an escalation point in support, troubleshooting highly complex issues and taking ownership of technical escalations, ensuring effective and efficient resolution without delay.

You will work closely but not exclusively with the customer organization, product managers and engineers, ensuring the effective resolution of reported technical issues, escalations.

Besides a strong technical foundation, you must communicate well, both written and verbally, operate independently and thrive in the intersection between Customer Support and Technology. To ensure support continuity, you may also be required to participate in on-call rotations to cover out-of-hours support.

It is expected for you to contribute with ideas, initiatives, and best practices to ensure the continued effectiveness and success of the support function with business requirements in mind as we continue to grow.

The role will expose you to SaaS technologies and environments in addition to growth opportunities personally as well as professionally.

Responsibilities:

Daily enterprise support to our customers, partners and colleagues, ensuring SLAs are met or exceeded.
Escalation point for colleagues and support cases which require additional attention.
Incident handling in collaboration with site reliability engineers.
Documenting recurring issues in the form of articles, ensuring continued, effective, and responsive support.
Proactively contribute to the support team, helping shape support procedures and new ways of working.
Participate in on-call rotations to cover out-of-hours support.

Requirements:

Academic background in Computer Science, Information Technology, or a related field.
3+ years of relevant, enterprise SaaS for example, work experience.
Understanding or experience in SSO technologies, MSI package installation, deployment via SCCM/Intune, Citrix/virtual machine environments, Public API and integrations, VSTO add-in and Web add-in, network analysis and the use of developer tools.
Confidently navigate Windows and Mac operating systems where Microsoft Office is installed.
Strong service-minded approach, who defaults to a customer-centric way of operating.
Detail-oriented, adaptable and natural team player.
Exceptional problem-solving skills, identifying and solving issues quickly and efficiently while delivering an exceptional customer experience.
Positive mindset, detail attentive and able to continuously learn.
Fluency in English - other languages are a plus.

Beneficial:

Understanding HTML, XML, JS, C#, log files.
Certification or theoretical understanding of Microsoft Azure.
Certification or theoretical understanding in ITIL, ITSM.
Knowledge of software development and working within Azure DevOps.

Support Software Stack:

Below are some of the software and environments used in support.

Zendesk Support and Knowledge, Salesforce, Slack, Zoom, Snagit, Microsoft Office and Sharepoint, Microsoft Hyper-V, Microsoft Azure DevOps, Microsoft Azure for testing, PagerDuty.

Employee Benefits:

Employee equity program  
Comprehensive health insurance  
Parental leave  
Commuter Benefits  
Unlimited time off  
401K guideline
Employee Assistance Program  
Company discount program  
Flexible work environment

At Templafy, we’re all about building an inclusive culture where talented people come together to spark creativity in a dynamic, collaborative space. Strong relationships and teamwork are at the core of everything we do, and with our flat structure, everyone’s ideas count regardless of your role or experience.

We’re big on social events that foster connection and build a diverse, empowering community. From celebrating milestones to participating in employee resource groups or eating lunch together, we create space for meaningful team bonding.

Our mission goes beyond just building a product; we’re shaping the future, and we’d love for you to be a part of this epic journey with us.

Compensation

Base Salary:$100,000-$135,000 annually. Exact compensation may vary based on skills, experience, and location. 

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.

","hiringOrganization":{"@type":"Organization","name":"Templafy","sameAs":"https://www.templafy.com/career/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Technical Support Engineer, East Coast","datePosted":"2025-09-19","description":"We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.
As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s).Key Responsibilities

Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds.
Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions.
Ensure proper logging of all issues, steps and root cause analysis.
Document RCA as repeatable resolutions as KB articles in the knowledge base.
Conduct ticket escalations to engineering while managing the entire resolution lifecycle.
Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions.
Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests.

Experience and Skills

Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field.
Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs.
Proficiency in one or more Technical Support systems, such as Zendesk.
Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.
Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.
No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer.

About UsSecuriti is an innovation leader in Autonomous Data Intelligence, Governance, Privacy, and Protection. The exponential growth of data brings massive new opportunities but also brings increasingly perilous security, compliance, and privacy risks. At Securiti, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. With a foundation in AI-powered sensitive data intelligence and a team that was responsible for developing and deploying the market-leading CASB & DLP technology, we are able to create a platform from the ground up that leverages robotic automation and workflows to solve complex privacy, data, and security business challenges, including simplified compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to collaborate, monitor risk, control access, and protect sensitive data at petabyte scale in minutes. Ease of use, quick to deploy and customizable are all reasons why companies select Securiti versus stitching multiple vendors together to address their challenges.

Salary range 100k-120k OTE

Equity Details - eligible for stock options

Benefits - healthcare, PTO

Location Info (Remote)

(1) We are an Equal Opportunity/Affirmative Action employer. All qualified applicants, upon confirmation, will receive fair consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, local or country law.(2) By submitting your profile for evaluation for this job offering, you are agreeing to the collection and processing of your personal data. Personal data submitted by job applicants will be strictly used for recruitment-related purposes, including evaluating applications, shortlisting and selecting candidates who meet our merit criteria and standards and for communicating with you. Your personal data may also be shared with third parties and partners for this purpose. Your personal data will be retained by us and may be used to contact/communicate with you in the future or to meet legal and regulatory requirements. Provided data will be protected through technical and organizational security measures to prevent unauthorized access, accidental or deliberate manipulation, destruction or disclosure. For more details on our data practices and your rights, please see our Privacy Policy.","hiringOrganization":{"@type":"Organization","name":"Securiti","sameAs":"https://securiti.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Coast, USA, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Technical Support Engineer - Secure","datePosted":"2025-09-19","description":"

Description

Who We Are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we’re looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos.

What You’Ll Do

Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
Provide excellent, dedicated, and proactive support service
Perform deep problem investigation into system logs and behavior
Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
Work with higher tier support teams and travel to customer sites according to need
Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

Requirements

What you should have

4-5 years of experience in relevant positions.
Strong knowledge of Linux system operation & troubleshooting
Excellent troubleshooting techniques to analyze and validate issues
Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security
Experienced in customer care working with CRM systems
Ideally, experience with Microservices and Containers and Kubernetes
Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

Knowledge in database SQL querying and database administration
Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
Experience working directly with ISPs, mobile operators, cable operators

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!

","hiringOrganization":{"@type":"Organization","name":"Allot","sameAs":"https://www.allot.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Navi Mumbai, MH, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Technical Support Engineer, West Coast","datePosted":"2025-09-19","description":"We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 IAPP Innovation Award. The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before. If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you.
As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s).Key Responsibilities

Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds.
Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions.
Ensure proper logging of all issues, steps and root cause analysis.
Document RCA as repeatable resolutions as KB articles in the knowledge base.
Conduct ticket escalations to engineering while managing the entire resolution lifecycle.
Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions.
Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests.

Experience and Skills

Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field.
Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs.
Proficiency in one or more Technical Support systems, such as Zendesk.
Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.
Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus.
No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer.

Salary range 160k-180k OTE

Equity Details - eligible for stock options

Benefits - healthcare, PTO

Location Info (Remote)

(1) We are an Equal Opportunity/Affirmative Action employer. All qualified applicants, upon confirmation, will receive fair consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, local or country law.(2) By submitting your profile for evaluation for this job offering, you are agreeing to the collection and processing of your personal data. Personal data submitted by job applicants will be strictly used for recruitment-related purposes, including evaluating applications, shortlisting and selecting candidates who meet our merit criteria and standards and for communicating with you. Your personal data may also be shared with third parties and partners for this purpose. Your personal data will be retained by us and may be used to contact/communicate with you in the future or to meet legal and regulatory requirements. Provided data will be protected through technical and organizational security measures to prevent unauthorized access, accidental or deliberate manipulation, destruction or disclosure. For more details on our data practices and your rights, please see our Privacy Policy.","hiringOrganization":{"@type":"Organization","name":"Securiti","sameAs":"https://securiti.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"West Coast, USA, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Technical Support Engineer II","datePosted":"2025-09-19","description":"

Narvar is growing! As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely with not only the support team but other cross functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive function level initiatives for the overall success of Narvar. You will also serve as the primary escalation point in resolving complaints and complex issues from high value customers. You’ll help to identify areas of improvement contributing to the improvement and development of support processes.

Day-to-day

Diagnose and resolve high-priority, complex technical issues reported by customers, ensuring timely resolution and high customer satisfaction
Conduct thorough root cause analysis of recurring issues to identify and implement preventive measures
Ensure high ticket productivity while maintaining a minimal backlog
Manage and prioritize incidents and service requests using internal tools, ensuring compliance with service level agreements (SLAs)
Serve as the main escalation point for critical issues and actively participate in customer calls as required
Provide On Call support in rotation including weekends to provide support for incidents, alerts and monitoring as needed.
Work with cross functional teams like Sales, Implementation, logistics, Engineering in driving resolution to critical customer issues and drive process improvement initiatives

\nOther KRA’s\n

Mentor and provide guidance to junior support engineers, fostering a collaborative and learning-focused environment.
Work closely with cross-functional teams, including engineering, product management, and sales, to address customer needs and feedback.
Data driven approach in Identify opportunities for improving support processes and tools, and contribute to the development and implementation of enhancements.
Participate in or lead projects aimed at improving support services, product features, and customer satisfaction
Maintain deep expertise in the company’s products, services, and technologies, staying updated with the latest developments and industry trends.

What we’re looking for

5-8 years of experience in technical support or a related field, with a strong background in troubleshooting and resolving complex technical issues for global customers in the product support space
Deep understanding of API’s and Knowledge of database tables & SQL
Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python
Ability to work independently with minimal supervision as a member of a team spanning across multiple cultures and time zones
Outstanding verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences
Excellent analytical and problem-solving abilities, with a proven track record of resolving complex technical issues.
Strong customer service orientation, with a commitment to delivering exceptional support experience.
Flexibility and agility with changing priorities and responsibilities in a fast paced environment
Ability to create and maintain detailed technical documentation, including knowledge base articles, troubleshooting guides, and best practices.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#Li-Pr1

#Li-Hybrid

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

","hiringOrganization":{"@type":"Organization","name":"Narvar","sameAs":"https://corp.narvar.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid - Bangalore","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-19","description":"

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function Of Position:

Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.

Roles And Responsibilities:

Provide both intraoperative and non-intraoperative technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
Quickly become knowledgeable on policies, processes, and procedures as well as, knowledge of best practices.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. Some on-site or in-house service support may be required.
Perform RemoteFE/Error log reviews providing a summary of findings and recommendations to field service.
Review RemoteFE auto-generated Service Requests and dispatch Field Service Orders as required, through SAP/CRM.
Author, review and publish articles in the da Vinci Knowledge Base per assigned goal.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented, or it is determined escalation is necessary.
Available to provide onsite support for any escalated technical issues, or Customer Care sites per management needs.
Review procedures and other documentation and provide feedback as required.
Drive key metrics to support corporate/departmental goals.
Facilitate technical requests from field engineers.
Responsible for creating, dispatching, and tracking service requests in the SAP/CRM business system.
Assist with the on boarding process and mentorship of new TSEs/TSAs.
Ensure processes are in place and are being followed, in accordance with FDA regulations.
Have a flexible work schedule, including holidays and on-call duties.
Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
Ad-hoc projects as assigned by management.

Qualifications

Required Knowledge, Skills, And Experience:

AA degree in electronics or mechanical engineering and/or 2 years related job experience.
Must have been a Field Engineer 3 for at least 2 years’ experience working in Technical Support in a call center, preferably in the medical device industry.
Effective analytical, troubleshooting, and problem-solving skills required.
Familiarity of Operating Room protocols, anatomic terminology, and knowledge of Endoscopic vision equipment a plus.
Candidate must have excellent oral, written communication skills, as well as people skills.
Working knowledge of computers and standard software applications, preferably with SAP and Microsoft office.
Minimal travel required.
Fluent in Dutch and English, other European language is a plus.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

","hiringOrganization":{"@type":"Organization","name":"Intuitive","sameAs":"https://www.intuitive.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brussels, Belgium","addressCountry":"Belgium","addressRegion":"Europe"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-19","description":"As a Technical Support Engineer I, you will be providing support to customers using Everbridge products. You will support core products by isolating, diagnosing, and reproducing technical issues in a timely manner. You will recommend solutions and maintain a good record of all work and communications with the customer in a call tracking system, including documenting solutions for a public knowledge base. To be successful in this role, you must be a motivated self-starter and self-learner, possess great customer service and technical problem-solving skills; and be someone who embraces challenges.
Note: Role requires working evening shifts aligned with U.S. Eastern Time\n

What You'Ll Do:

Ask customers targeted questions to quickly understand root cause of their issue.
Effectively communicate with end-users of varying technical capability and role.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Be available for incoming calls and pull work from an incoming queue
Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue.
May be called upon with short notice to assist the support team in the event of disasters/emergencies that are unexpected or unpredicted.
Accurately document and update tickets in the tracking systems. Able to maintain a personal queue of open requests.
Maintain communication with the customers on the status of all open tickets. All responses should be professional, complete, well formatted, and consistent with prior communications.
Contribute to technical knowledge base
Regular follow ups with customers with recommendations, updates, action plans, and acquire confirmation for delivered solutions.
Properly escalate unresolved issues to the appropriate technology teams.
Technical knowledge of:
PC Operating system basics
Be able to differentiate application issue vs. web issue
Be familiar with different types of browsers and settings
Understand difference between an Application in Saas environment vs. on-premises environment; what you can and cannot do in each
Familiar with Sumologic and how to download/view logs for analysis.
Understand basic network concepts and components to identify where traffic is coming from or being directed to.
Understand API/SSO technology – understand technology and use cases
Understand basics in different modalities. Email, SMS, voice.

What You'Ll Bring:

Years of experience in a technical, customer-facing role: 0-2 years with BS/BA degree
Provides prompt and accurate feedback to customers acting with consistent urgency.
Able to work well in a team environment
Able to prioritize, organize, and manage multiple tasks, act independently and exercise good judgment
Good verbal and written communication skills
Good troubleshooting skills
Technical knowledge in PC, networks, web browsers, application in Saas vs. on-premise required
TCP/IP knowledge a plus
API/SSO technology understanding with ability to demonstrate use

About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.","hiringOrganization":{"@type":"Organization","name":"Everbridge","sameAs":"https://www.everbridge.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Senior Technical Support Engineer-SASE","datePosted":"2025-09-19","description":"

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
\nOur vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

Provide Technical Support to customers and partners
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
Work with engineering for any customer found defects and resolution.
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support 24×7 on an as-needed basis

Qualifications

Your Experience

4-8 years in a Technical Support environment is required
Excellent written and verbal communication skills - Business level in English
Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI & SSL, Authentication Protocols (LDAP, RADIUS, etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Ability to work well in a diverse team environment
Attention to details, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner
Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering

Preferred

Experience working with Firewall Central Management Systems
Experience working with SD-WAN
Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Virtualization experience (AWS, Azure, VMWare, OpenStack, GCP)
Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We are a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we are good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Palo Alto Networks","sameAs":"https://www.paloaltonetworks.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, KA, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Professional Service/ Technical Support Engineer","datePosted":"2025-09-19","description":"Responsibilities- Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications.- Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.- Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.- Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.- Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.
Requirements:- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.- 3 years or more of experience in database technical support or related roles.- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.- Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults.- Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively.- Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
","hiringOrganization":{"@type":"Organization","name":"PingCAP","sameAs":"https://www.pingcap.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Technical Support Engineer 2, Premier","datePosted":"2025-09-19","description":"

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’Ll Do:

Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
Reproduce issues and dive into the 600+ integrations that Datadog works with
Build out documentation and knowledge based articles for a variety of technology
Drive product conversations based on needs and problems learned during client interactions
Participate in routine health check meetings with Premier Customers
Work from a Datadog office 3 - 5 days per week

\n\n

Who You Are:

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A decision maker but know when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure and monitoring solutions and technologies
Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

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Benefits And Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

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Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

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Equal Opportunity At Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy And Ai Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation?

Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.
We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.
The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

Job Summary:

This is your opportunity to become the highest-level technical support escalation point within Reputation. As a Technical Support Engineer, you'll work directly with Engineering to identify and resolve platform-level issues that impact our most complex use cases. You are the final stop before development, responsible for solving deep-rooted bugs and preventing systemic failures. Your impact extends across customer trust, platform reliability, and engineering efficiency.

You will own and resolve the most advanced support cases—those requiring deep log analysis, code tracing, infrastructure knowledge, and partnership with developers. In this role, you will drive post-mortem analysis, tool creation, and support process evolution. Your deep product understanding will be key to improving internal tools and reducing escalations over time.

Responsibilities:

Resolve complex technical issues requiring system-level diagnostics and deep analysis.
Use scripting and tools to reproduce and isolate bugs across the application stack.
Partner with Engineering on code-level bugs, incidents, and performance issues.
Create scripts, internal tools, or automated checks to improve support capabilities.
Contribute to roadmap input, incident post-mortems, and release readiness.
Mentor Tier I and Tier II support staff, offering training and case feedback.

Qualifications:

Must be a graduate in bachelor’s in computer science or related technical field preferred.
5+ years in technical support or enterprise SaaS environments.
Advanced scripting or programming (e.g., Python, Java, Bash).
Familiarity with REST APIs, system logs, and monitoring tools (e.g., Datadog, New Relic).
Experience with MongoDB, Linux CLI, AWS environments.
Strong documentation and mentoring skills.
Expert troubleshooter with strong system and application knowledge.
Comfortable under pressure and confident in managing high-profile cases.
Enjoys solving hard problems and advocating for technical improvements.
Collaborative, able to work in lockstep with developers and senior stakeholders.
Proactive and thoughtful about driving long-term change in support operations.
When you join Reputation, you can expect:
Flexible Working Arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
OPD: of 7500 per annum per employee
10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)
12 Casual/Sick leaves (Pro-rata calculated)
2 Earned Leaves per Month (Pro-rata calculated)
4 Employee Recharge days (aka company holiday/office closed)
Maternity & Paternity (6 months)
Bereavement Leave (10 Days)

Leaves

Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

","hiringOrganization":{"@type":"Organization","name":"Reputation","sameAs":"https://www.reputation.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad Office, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-19","description":"

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under \"DOV.\" Additional information is available at dovercorporation.com. 

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Designation: Technical Support-L1
Total Experience: 2-5 Yrs
Education: B.E/B.Tech/BCA/BSC/BBA and Equivalent.
Location: C V Raman Nagar, Bangalore

\n\n\n\n

Roles & Responsibilities:

1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers

3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.

4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have Skills:

1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Minimum Qualification

Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

\n\n\n\n

Work Arrangement : Hybrid

Pay Range: - [per hour / annually]

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

[Commission Eligible: This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.]

[Other Compensation: This position is eligible to earn other compensation in the form of [XX], as governed by applicable plan documents and policies.]

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including [[XX] paid holidays per calendar year,] [paid vacation days beginning at [XX] hours annually,] [[XX] paid sick leave hours annually or as provided under state and local paid sick leave laws,] [paid time off beginning at [XX] hours annually]; [insert Corporate or OpCo specific benefits e.g., tuition assistance;] ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: APAC : India : Andhra Pradesh : Vijayawada || APAC : India : Andhra Pradesh : Visakhapatnam || APAC : India : Karnataka : Belgaum || APAC : India : Karnataka : Bengaluru || APAC : India : Karnataka : Hubli-Dharwad || APAC : India : Tamil Nadu : Chennai || APAC : India : Tamil Nadu : Coimbatore || APAC : India : Tamil Nadu : Madurai || APAC : India : Telangana : Hyderabad

Sub Division : Engineering
Job Requisition ID : 62145
Job Function : Engineering; Information Technology; Product Development

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\n\n\n\n\n\n

Designation: Technical Support Engineer-L1
Experience: 2-5 Yrs
Education: B.E/B.Tech/MCA/BCA/BSC/BBA
Location: CV Raman Nagar Bagmane Techpark, Bangalore

\n\n\n\n

Roles & Responsibilities:

1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have Skills:

1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

Minimum Qualification

\n\n\n\n

Work Arrangement : Hybrid

Pay Range: - [per hour / annually]

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

[Commission Eligible: This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.]

[Other Compensation: This position is eligible to earn other compensation in the form of [XX], as governed by applicable plan documents and policies.]

Sub Division : Engineering
Job Requisition ID : 62146
Job Function : Engineering; Information Technology; Product Development

\n\n","hiringOrganization":{"@type":"Organization","name":"Dover Corporation","sameAs":"https://www.dovercorporation.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, KA, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Technical Support Engineer – BCU","datePosted":"2025-09-19","description":"

Job Description Summary

Good Knowledge in Power System Protection and automation in general. Lead the customer support organization India team (L2) BCUs, Gateways and associated products and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Roles & Responsibilities:

Act as the single point of contact to the customer for Automation products and systems on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on BCUs and Gateways solutions.
Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation automation, Cyber security, IEC 61850 and other various Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead strategic programs.

Additional Information

Relocation Assistance Provided: Yes

","hiringOrganization":{"@type":"Organization","name":"GE Vernova","sameAs":"https://www.gevernova.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pallavaram, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Technical Support Engineer – MiCOM / Conv","datePosted":"2025-09-19","description":"

Job Description Summary

Good Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Numerical/Conventional relays and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Act as the single point of contact to the customer for Numerical and Conventional relays on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

· Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays.
Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead strategic programs.

Additional Information

Relocation Assistance Provided: Yes

","hiringOrganization":{"@type":"Organization","name":"GE Vernova","sameAs":"https://www.gevernova.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pallavaram, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Technical Support Engineer(Unix, networking)","datePosted":"2025-09-19","description":"

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

An engineer is responsible for overall health analysis and troubleshooting platforms of push-to-talk communications solutions provided by Motorola Solutions. Work with the customer for a smoother usage of PTT services.

Job Description

Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.
Engineers should be responsible for providing 24/7 on-call support to satisfy the critical services agreed with the customer.
Able to troubleshoot complicated, cross-platform issues, handling OS, Networking, and Database in a cloud-based SaaS environment, and handle live production incidents, debug/troubleshoot application and infrastructure issues
Troubleshoot, debug, and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs and network captures, and escalating the issue to a next-level engineer if necessary.
Deploy the 'Push-To-Talk' application and configure the network for communication across servers.
Monitor network performance, application performance, and service integrity.
Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.
Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one-stop interfaces that indicate the health of the solution.

Basic Requirements

Basic Networking Protocols
A background in Linux/Unix Administration
Web-Based Applications Debugging
Docker and Azure Basics [Understanding of Virtualized Environments]
Basic understanding of AWS CloudWatch
Great Communication Skills
Able to tackle customer calls

Nice To Have Skills:

Azure Devops
Databases
Linux Administration and Shell Scripting
Kubernetes And Docker

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Eeo Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

","hiringOrganization":{"@type":"Organization","name":"Motorola Solutions","sameAs":"https://www.motorolasolutions.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Technical Support Engineer-Pagero","datePosted":"2025-09-19","description":"

2nd line Support 24/7 – Pagero

Are you a technically proficient professional who enjoys analyzing, resolving complex issues and appreciate the variation that working different shifts would give?

Are you motivated by delivering effective solutions and supporting internal stakeholders and external customers alike?

If so, the 2nd line 24/7 Support role at Pagero could be an ideal next step in your career.

As part of the 2nd line team, you will work rotating shifts - including evenings, nights, weekends, holidays and at the same time work very closely with other 2nd line team members to monitor document flows, support day-to-day production operations, and handle customer-specific solutions.
You will manage support cases primarily via a ticketing system, analyzing issues, troubleshooting, and performing advanced error handling. The 2nd line team is responsible for all production communications, including troubleshooting, minor configurations, and straightforward setups.
We also support other departments with our expertise in our platform, services, and applications.
To thrive in this role, you adapt quickly to new tasks and are motivated to understand the root causes of problems. You have the desire and ability to help others and to deliver excellent support. You are a solution-oriented team player who takes responsibility, communicates clearly, and focuses on finding the best, most sustainable solution.

Pagero has recently joined Thomson Reuters. Together, we are building the world’s largest, open business network. With our cloud-based network, customers can reach any business, anywhere in the world – no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay and freight processes, to give customers data accuracy and security, transparency, and real-time visibility. All this through a single connection.

About The Role

In this opportunity as a 2nd line 24/7 Support technician, you will:

Work rotating shifts, including evenings, nights, weekends, and holidays
Support our platform and customers
Perform advanced and thorough troubleshooting
Handle customer specific setups
Update communication configurations for production customers
Act as a last instance of support
Quality assurance and maintainability
Create and update internal and self-service documentation

About You

You’re a fit for the role of 2nd line 24/7 Support if you have the following required qualifications:

Academic technical degree or relevant experience
A great interest and understanding of technology
Excellent skills in written and spoken English and minimum basic level in Swedish
Successfully pass an extended background check (criminal and credit).

Additional preferred qualifications include

Experience from support, service or technology
Experience of working with XML and/or other structured formats
Experience of working in an international environment
Experience of EDI (e-invoice/order)
Knowledge of other languages is an advantage
What’s in it For You?

#Li-Wc1

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.

","hiringOrganization":{"@type":"Organization","name":"Thomson Reuters","sameAs":"https://www.thomsonreuters.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"SWE-Gothenburg-Vastra Hamngatan 1, Sweden","addressCountry":"Sweden","addressRegion":"Europe"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Technical Support Engineer I","datePosted":"2025-09-18","description":"

Join Axon And Be A Force For Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

AXON is seeking a high-energy, experienced Support Engineer with expertise in customer service, computer networking, cloud solutions, & Windows server administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues.

What You’Ll Do

Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Manager of Technical Support, Tier 2

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services.
Join Forces with Axon Teams to triage and prioritize agency change and feature requests
As needed, provide frontline email & phone support to customers for complex technical issues augment/cover for the Technical Support Representative team
Research, diagnose, troubleshoot, and identify solutions to address Axon device and system issues directly with customers via phone & email
Follow up with clients to ensure their systems are fully functional after troubleshooting
Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training
Log & provide detailed notes on each customer interaction
Develop knowledge base articles
Solve problems proficiently in an ever-evolving environment
Report bugs and trends to the necessary Axon teams
Participate in an on-call rotation for outages or other critical escalations as needed
Establish the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
Proactively improve knowledge and develop analytical and technical skills
Up to 30% travel, as needed, to customer sites for direct troubleshooting

What You Bring

Bachelor’s degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications.
Minimum of 3 years of Technical Support experience
Minimum of 3 years of SaaS experience
Familiarity with mobile app ecosystems (iOS and Android), app distribution, and common debugging tools (e.g., Xcode, Android Studio).
Experience with entry-level networking concepts, including routing, switching, and API connectivity troubleshooting
Operational knowledge of computer/server hardware, operating systems, and storage devices
Network and telecommunication certifications (e.g., CCNA, CompTIA Network+) are a plus
Experience using Secure Shell (SSH)
Experience using Splunk, JIRA, and/or Salesforce
Well-developed interpersonal skills and the ability to work with multiple teams to achieve common objectives
Ability to work autonomously with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits That Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

\n\n

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

","hiringOrganization":{"@type":"Organization","name":"Axon","sameAs":"https://www.axon.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Scottsdale, Arizona, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Technical Support Engineer - Dedrone by Axon","datePosted":"2025-09-18","description":"

Join Axon And Be A Force For Good.

Your Impact

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer’s satisfaction. This is a customer focused, technical, hardware and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

What You’ll Do
Location: Sterling, VA or Mesa, AZ offices
Reports to: Manager, Technical Support – Dedrone by Axon
Direct Reports: 0
Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
Research and identify solutions to resolve software and hardware issues
Diagnosing and troubleshoot technical issues, including account setup and network configuration
Take ownership of customer issues reported and seeing problems through to resolution
Track internal and external requests and technical issues to resolution, within agreed time limits
Update, maintain and monitor our customer systems as a full service
Ensure all requests and issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge in form of notes and manuals
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Work with engineering and development teams to perform root cause analysis
Take part in On-call Support and weekend coverage

\n\n

What You Bring

Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
Previous practical work experience in the field of customer support
Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
Very good knowledge in networks and Linux
Strong sense of ownership and urgency
Ability to work well in a team and enjoy knowledge sharing
Excellent communication skills with the ability to provide advice to non-technically aware customers
Willing and able to travel
Good knowledge about consumer UAV protocols and standards
Basic knowledge and understanding of RF technology
Basic understanding of cloud computing solutions
Drone pilot license in future
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
US Citizenship is required with the ability to obtain US Government security clearance

Benefits That Benefit You

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

\n\n

Important Notes

Some roles may also require legal eligibility to work in a firearms environment.

","hiringOrganization":{"@type":"Organization","name":"Axon","sameAs":"https://www.axon.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mesa, Arizona, United States; Sterling, Virginia, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"L1 Technical Support Engineer","datePosted":"2025-09-18","description":"

About You

*This position has a strong preference for candidates in Pacific Time Zone or Hawaii.

You’re an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.

You're energized by the evolving threat landscape in email and SaaS security, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step.

What You Bring:

Resides in U.S. Pacific timezone or Hawaii
4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom.
Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
Familiarity with support and collaboration tools such as Zendesk, Salesforce, Jira, and Confluence.
A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes.
Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.

In This Role, You Will:

Act as a trusted L1 technical advisor for enterprise customers using Abnormal’s Cloud Email Security, AI Security Agents, and SaaS Security.
Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.
Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.
Support seamless customer onboarding and engagement by working alongside Customer Success Managers.
Create and maintain internal and external knowledge base content to improve case deflection and empower customers.
Identify patterns in support interactions to flag recurring pain points and drive product improvements.

\n\n

#Li-Em4

At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

Base salary range:$63,800—$75,000 USD

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

","hiringOrganization":{"@type":"Organization","name":"Abnormal Security","sameAs":"https://abnormalsecurity.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Technical Support Engineer, Zero Trust","datePosted":"2025-09-18","description":"About Us\n\n

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Lisbon, Portugal

About The Role

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Examples Of Desirable Skills, Knowledge And Experience

You have previous experience working as part of a team in a customer-facing role
You have experience solving DNS and other networking-related problems
You understand how the Internet works
You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
You have experience configuring and troubleshooting VPNs
You have experience working in a support role where you thrived every time you resolved a ticket
You are comfortable communicating through various support channels and always put the customer first
You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points

You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
You are familiar with Apache, Nginx, IIS, and other web servers
You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
You have worked with PostgreSQL, MySQL, MS SQL or other database servers

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

","hiringOrganization":{"@type":"Organization","name":"Cloudflare, Inc.","sameAs":"https://www.cloudflare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Software Development Engineer in Test (SDET), Kasten","datePosted":"2025-09-18","description":"

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

We are the leader in Kubernetes Backup and Disaster Recovery. Veeam Kasten, our data management platform purpose-built for Kubernetes, provides enterprise operations teams with an easy-to-use, scalable, and secure system for backup and restore, disaster recovery, and application mobility with unparalleled operational simplicity.

We are looking for a Software Development Engineer in Test to contribute to infrastructure and frameworks used to develop and test our Veeam Kasten data management platform, purpose-built for Kubernetes, ensuring top-tier security and excellence. Our team is passionate about code quality, extensibility, coding standards, testing, and automation.

Your Tasks Will Include:

Rolling out and maintaining on-premises and cloud infrastructures used for our product development and testing
Building test frameworks and enhancing product test coverage
Implementing and supporting CI/CD pipelines
Developing tools to automating our technical daily routines
Developing and enhancing Infrastructure as Code templates
Preparing technical documentation and specifications

Technologies We Work With:

Kubernetes, Helm, Docker, Golang, Bash, Git, OpenShift, Rancher, Google GKE, AWS EKS, Azure AKS, VMware TKG(s), etc.

What We Expect From You:

3+ years of experience in test automation
Experience developing and maintaining test frameworks
Experience with large-scale CI/CD pipelines
Hands-on experience working with Kubernetes and related cloud-native projects
Ability to write clean, efficient, and functional code using high-level programming languages
Comfort with shell scripting or other scripting languages like Python
Strong ownership of projects and good communication skills

Will Be An Advantage:

Experience developing in Golang
Experience with public cloud APIs like AWS

We Offer:

Private Medical Plan for you and your family
Life and Disability Insurance
PPK Pension
Annual Leave Entitlement – 26 days
VeeaMe Days – Company Days off
Employee Assistance Program
Business Travel Insurance
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of Poland, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in Poland.

\nVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.\n\n

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

\n\n","hiringOrganization":{"@type":"Organization","name":"Veeam Software","sameAs":"https://www.veeam.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warsaw, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Software Development Engineer in Test (SDET), Kasten","datePosted":"2025-09-18","description":"

Your Tasks Will Include:

Rolling out and maintaining on-premises and cloud infrastructures used for our product development and testing
Building test frameworks and enhancing product test coverage
Implementing and supporting CI/CD pipelines
Developing tools to automating our technical daily routines
Developing and enhancing Infrastructure as Code templates
Preparing technical documentation and specifications

Technologies We Work With:

Kubernetes, Helm, Docker, Golang, Bash, Git, OpenShift, Rancher, Google GKE, AWS EKS, Azure AKS, VMware TKG(s), etc.

What We Expect From You:

3+ years of experience in test automation
Experience developing and maintaining test frameworks
Experience with large-scale CI/CD pipelines
Hands-on experience working with Kubernetes and related cloud-native projects
Ability to write clean, efficient, and functional code using high-level programming languages
Comfort with shell scripting or other scripting languages like Python
Strong ownership of projects and good communication skills

Will Be An Advantage:

Experience developing in Golang
Experience with public cloud APIs like AWS

We Offer:

Premium healthcare program for you, your spouse, and your children
Annual vacation and sick days
Meal vouchers
Subscription for public transportation
Mobile phone plan
MultiSport card
Cafeteria Benefit Plan allowing you to customize your benefit package with an annual budget to spend on a variety of benefits such as travel, sport, wellness, and education
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic.

#LI-TK1

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

\n\n","hiringOrganization":{"@type":"Organization","name":"Veeam Software","sameAs":"https://www.veeam.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Prague, Czechia","addressCountry":"Czechia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Technical Support Engineer - Windows","datePosted":"2025-09-18","description":"

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications

Required Qualifications:
• Hands on working experience in Technical consulting, or information technology.

• Windows System Administration/Configuration, including a good basic understanding of:

Hyper-V management and VM deployment
Clustering
Resilient Storage technology (clustering, storage spaces direct)
Windows backup and VSS
Performance/Resource Monitor
Event Logs & Auditing
Azure Local

Experience in one or more of these areas strongly preferred:

Registry
User Accounts & Access Control
Networking (TCP/IP)
Storage Networking (RDMA, DCB and PFC, TOR switch) experience
Windows Update management
Kerberos and delegation
Azure Portal User Experience
Automated installation of Windows
Server management tools
Windows Admin Center
Active Directory topology and management
Network Tracing and analysis
Network Virtualization (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools

Language Qualification:

English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing, and speaking is preferred.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

","hiringOrganization":{"@type":"Organization","name":"Microsoft","sameAs":"https://www.microsoft.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest, Bucharest, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Senior Technical Support Engineer I","datePosted":"2025-09-18","description":"

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Ping Identity has an industry-leading suite of products centred around industry standards such as SAML, OAuth, OIDC, WS-Trust, FIDO, LDAP etc. Our products include SSO, IDAAS, Directory, MFA, CIAM and cloud identity solutions.

We are looking for a Sr.Technical Support Engineer with excellent troubleshooting skills to join the Global Support Organization at PingIdentity. Reporting to the technical support manager, you will be responsible for executing service requests and providing product support to customers on cloud environments. You will work closely with platform engineering in ensuring that customer inquiries are addressed, and that the products running in the cloud environment are well-maintained, while being exposed to several technologies and practices, such as AWS, Kubernetes, and devops.

You Will:

Deliver excellent customer experience and exceed customer expectations on high-quality solutions, response and resolution times.
Manage and execute service requests for customers on PingOne cloud platform.
Monitor and Administer PingDirectory, PingFederate, and PingAccess in a devops environment
Provide communication with and between customers and other supporting teams across the organization
Contribute to knowledge resources, including creation, maintenance and enhancements of knowledge articles/documentation/solution guides (internal/external).
Assist in coordinating and diagnosing issues with third-party tools used in customer environments
Initiate and participate in incidents and root cause analyses as a product SME

You Have:

7 years related experience providing technical support at an Enterprise level.
Advanced Certification or minimum 2 years experience supporting at least 2 of the following:\n\n
Experience in Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS.
Experience working in a kubernetes environment
Proficient in querying with tools like ElasticSearch/Kibana, Cloudwatch, Jira, etc.
Experience with REST APIs, SCIM and debugging tools like PostMan, Fiddler, Wireshark etc.
Troubleshooting web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers.
Proficient understanding of change management
Excellent team player, actively participating in a collaborative environment, assisting colleagues with complex queries and sharing knowledge with global team members.
Advanced troubleshooting skills in a technical environment.
PingDirectory
PingFederate
PingAccess

Life At Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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About Us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Experience : 2 - 3 years
Shifts: Rotational Shifts

Requirements

Active Directory/User management/ Troubleshooting
Office 365-Outlook Troubleshooting & Microsoft O365 administrator skills is must
Sharepoint Administrator skills
Intune Administrator (Advantage)
Windows and system application Troubleshooting
Knowledge of Technical Terms DNS/DHCP/VPN/Network etc.
Knowledge/Experience of Backup tools
Knowledge of Ticketing tools and SLA.
Knowledge of Server/Network Monitoring Tools
Excellent analytical skills, written and verbal communication.
Experience as a technical specialist in customer-facing roles
Strong task management skills
Customer focused with a passion for resolving unique problems
Must have on-call support experience
International client support experience (Preferred)
Basic knowledge of AWS and Linux (Advantage)
24*7 Support (Rotational Night Shift)
5 days working.
Voice Support.

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Responsibilities

Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers
Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support.
Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams.
Provide phone and help desk support for local and off-site users.
Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting.
Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction.
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers.
Refer to the internal database or external resources to provide accurate tech solutions
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals

Other Benefits:

Learning & Development Opportunities
2 Rotational Week-Off
Employee - Family Insurance
Various type of Leaves

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR

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Company Description

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.

We are a global organisation with headquarters in London and additional offices in India, Mexico, US and Japan. We are made up of 120 individuals from more than 20 different countries.

We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.

Location: Bangalore, India
Department: Technical Support

Job Description

The Support Engineer Level 2 is a critical senior role that sits between customer-facing teams, Product Management, and Engineering. This engineer provides deep technical leadership to ensure the success of complex customer engagements. The role is highly varied and involves supporting the pre-sales, deployment, and support teams by troubleshooting escalated cases, coordinating new features and fixes, and contributing to internal documentation and best practices.

Key Responsibilities

Supporting Customer Success: Provide technical leadership for pre-sales, deployment, and support teams. Troubleshoot escalated support cases, create reproduction environments, and work directly with engineering where required.
Product Feedback: Play an integral part in aligning customer requirements with the product roadmap by performing early \"road-testing\" of pre-release software and representing field feedback to product management.
Technical Exploration: Identify and carry out in-depth investigations and open-ended research, such as benchmarking bespoke use cases or prototyping new features.
Enablement: Contribute to internal documentation on product capabilities and best practices, and deliver regular internal training to technical teams.

Qualifications

Advanced Linux and Windows sys admin knowledge, including performance tuning, kernel parameters, and filesystem management.
Strong scripting ability in Bash, Python, or an equivalent language to automate complex tasks and gather detailed debug data.
Expected to have 10-15 years of experience in the field of IT with expertise in Linux
Experience with enterprise storage technologies and architectures (SAN, NAS).
Experience with data copy, replication, or disaster recovery solutions.
Experience with Cloud Object Stores (AWS S3, Azure, Google Cloud).
Understanding of virtualization and containerization technologies (Docker, IaaS, PaaS).

Added Skills:

In-depth knowledge of version control systems like Git and Subversion.
Understanding of security concepts and implementations (Kerberos, SSL/TLS, LDAP).
Advanced networking knowledge (packet tracing, tuning).
An understanding of Java.

Soft Skills

Can explain technical concepts to different audiences (technical and non-technical).
An enthusiasm and curiosity to learn new concepts and technologies.
Methodical troubleshooting skills.
Experience in customer-facing roles and enterprise IT environments.
A calm and composed manner.

Education: Bachelor’s degree in Computer Science or a related field.

Additional Information

Why join our team?
Culture and Growth:
Global team with a creative, innovative and welcoming mindset.
Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
Freedom to create your own success story in a high performance environment.
Training programs and Personal Development Plans for each employee

Benefits:

33 days of holidays (this includes public and religious holidays)
Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
Gratuity payments
Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
Personal Accident Insurance (Employee Only)
12 Weeks Paid Paternity Leave, 6 months Maternity leave
Support with childcare costs (50%)
Work from Home Equipment allowance
Flexible Work from Home policy - 2 days home p/w
Flexible Work from Long Distance - 4 weeks a year
Sponsored Learning Opportunities
Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!

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Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact

Provide Technical Support to customers and partners
T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Preparing detailed RCA documents for official submissions to customers
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Working with engineering on filling bugs and working with product teams on feature requests
Working on Hot / Risk technical escalations from the region or other theaters
Lead case swarming and training sessions for frontline teams
Willing to work in flexible and varying shift times, including weekends and evenings

Qualifications

Your Experience

More than 8 years of customer-facing technical support experience
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
Experience working with Firewall Central Management Systems
Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Working knowledge of Security services (IDS/IPS, Firewalls etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Excellent English written and verbal communication skills are required
Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
Willing to work in flexible and varying shift times including weekends and evenings is a plus
Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

Description

Day-To-Day Responsibilities:

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Adhere to client Service Level Agreements (SLAs) by ensuring timely response and resolution of AV and video conferencing support requests.
Deliver remote technical support for integrated AV and UCC systems, ensuring timely troubleshooting and resolution for end users and field technicians.
Triage and troubleshoot AV and UCC issues, identifying root causes and providing first-line resolution or escalating when appropriate.
Respond promptly to customer inquiries via phone, email, chat and ticketing systems, ensuring all interactions are documented thoroughly.
Manage an active case load, handling tasks such as field technician dispatch, parts ordering, and return merchandise authorizations (RMAs).
Assist with configuration and operational support for video conferencing endpoints, control systems, DSPs, and other AV equipment.
Follow up on open issues, coordinating with escalation teams and vendors to ensure timely resolutions and customer updates.
Participate in on-call rotations and scheduled support shifts, ensuring continuous technical assistance for customers.
Engage in prescribed training curricula to stay current with AV industry standards and emerging technologies.
Perform other duties as assigned, including process improvement initiatives and knowledge base contributions.
Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

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Items To Consider:

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· AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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What We’Re Looking For

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Must-Haves:

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Experience with Crestron XIO cloud portal and Microsoft Teams Rooms (MTR’s) as well as MSFT back-end management portals: Teams Admin Center (TAC), Microsoft MTR Pro-Management Portal (PMP) and Microsoft Intune.
2+ years of experience in technical support, helpdesk, or remote troubleshooting roles focused on AV and UCC technologies.
Strong understanding of AV troubleshooting methodologies, including signal flow, hardware diagnostics, and networked AV basics.
Experience supporting integrated AV and UCC systems, including Crestron and Extron control platforms, software-based control solutions, and DSPs such as Biamp Tesira, Shure, QSC Q-SYS, BSS, and ClearOne. Familiarity with video conferencing solutions like Logitech Rally, Tap, and Sync, as well as Cisco and Poly endpoints.
Ability to manage multiple customers simultaneously, ensuring SLA compliance and timely resolution.
Basic networking knowledge, including IP-based AV systems, network connectivity troubleshooting, and VLAN configurations for AV.
Excellent communication skills, with the ability to provide technical guidance to both technical and non-technical users.
Strong problem-solving mindset, capable of critical thinking under pressure.
Ability to work independently and collaboratively in a fast-paced, remote support environment.
Certifications from vendors such as Crestron, MSFT, AVIXA, Extron, Biamp, QSC, Shure, Cisco, Poly, Dante.

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Nice-To-Haves:

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Microsoft Teams Administrator Associate certification (MS-700)
Experience with Corrigo, ServiceNow or other ITSM platforms for ticketing and case management.
Experience with Room Booking & Scheduling Systems.
Knowledge of digital signage solutions.
Awareness of security best practices related to AV and UCC systems, including device hardening, VLAN segmentation, and encryption protocols.
Experience working with large-scale corporate AV and UCC environments, or within a managed services provider setting.
Experience with Cloud Service offerings in the AV Industry.

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Why You’Ll Like Working Here

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Medical benefits, including vision and dental.
Paid holidays, sick days, and personal days.
Enjoyable and dynamic company culture.
Training and professional development opportunities.

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More About Us

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AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

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Pay Type

Min Base

Max Base

Hourly

$24.04/Hr

$31.25/Hr

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This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

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カスタマー・サービス＆サポート（CSS）における Windows OS の製品サポートエンジニアとして、お客様の抱えられている各種 IT に関する課題解決に貢献しませんか？

【仕事内容】

マイクロソフトのサポートエンジニアは、有償サポート契約を締結されたお客様を中心に、高い技術力とコミュニケーションスキルを軸に Windows OS の製品サポートを提供することを主な業務としております。単純に技術支援にとどまらず、お客様の抱えている IT に関する課題解決を通じて、お客様ビジネスの成功に貢献ができる仕事となります。

コンピュータと言えば Operating System (OS)、Microsoft と言えば Windows。Windows OSの裏側を知りたい方、技術を極めてみたい方、手に職を付けたい方、ぜひご応募ください。

【職場環境について】

フレキシブルな勤務スタイル：サポートの営業時間は 9:00 - 17:30 と設定されていますが、ある程度のフレキシブルなワークスタイルが認められております。ご自身やご家族の突発的な体調不良等の際も、柔軟にチームでフォローする体制があるので安心です。また、未就学児育児中や育休から復帰したお母さんエンジニアも複数名在籍しており、ライフステージに合わせて仕事と家庭の両立を実現されております。
サポーティブな文化：1 対 1 のメンター制度があり、新しく入ってきたメンバーのフォロー体制が整っています。また、私達の主な業務はお客様を助けること (問題解決) ですが、この助けるという行為はチームメンバーや他部門の社員に対しても同様です。業務の性質上、サポーティブな社員が多く、メンバーや社員が困っていれば声掛けや手を差し伸べる文化があり、入社後のケアや学習コンテンツも充実しているので、安心してオンボーディングできる環境が整っております。
Diversity & Inclusion (D&I)：海運や航空業界、セールスや旅館の女将等の様々なバックグラウンドやルーツを持つメンバーが大勢活躍しています。多様な価値観を尊重し協業できるよう D&I について理解を深めるためのディスカッションや勉強会を定期的に開催し、他者の立場や考え方含め、相互理解を高める機会を大切にしております。
リモートワーク：現在 CSS のオフィスは品川を拠点としており、オフィス勤務ももちろん可能ですが、リモート+オフィス勤務のハイブリットスタイルも含めた柔軟な勤務スタイルが選択可能です。国内各地域からリモートで勤務されているメンバーも多数活躍しています。

【キャリアパスについて】

サポートエンジニアロールから様々なキャリアにチャレンジすることが可能です。より技術を深めることで、上位エンジニア（サポートエスカレーションエンジニア、エスカレーションエンジニア）を目指すこともできれば、人材マネージメントの観点で、チームリード（テクニカルアドバイザー）やマネージャーとキャリアを進めていくことも可能です。またサポートエンジニアとして培った技術力やお客様とのコミュニケーションスキルを活かして、ビジネス職でもあるアカウントマネージメントのキャリア含め幅広く活躍しているメンバーも多数在籍しております。

■Windows チームの Support Blog よりチーム紹介の紹介コンテンツがございますので併せてご確認くださいませ。

「Windows チーム」紹介 Blog

Join us as a Windows OS Product Support Engineer in Customer Service & Support (CSS) and contribute to solving IT challenges for our clients!

Job Description:

As a Microsoft Support Engineer, your main responsibility will be to provide product support for Windows OS, primarily to customers who have signed paid support contracts. This role requires a high level of technical expertise and communication skills. Beyond simple technical assistance, this role allows you to contribute to the success of our customers' businesses by addressing their IT challenges.

When it comes to computers, the Operating System (OS) comes to mind, and when it comes to Microsoft, it's Windows. If you're interested in learning the inner workings of the Windows OS, mastering the technology, or acquiring a valuable skill, we encourage you to apply.

About The Work Environment:

Flexible Work Style: The support hours are set from 9:00 AM to 5:30 PM, but a certain level of flexible work style is permitted. There is a system in place where team members can flexibly cover for each other in cases of sudden illness or other unexpected situations involving you or your family. Additionally, several engineers who are mothers with preschool-aged children or who have returned from maternity leave are successfully balancing work and family according to their life stages.
Supportive Culture: We have a one-on-one mentoring system in place to support new members. While our primary role is to assist customers (solve problems), this act of helping extends to team members and employees in other departments as well. Due to the nature of our work, all employees are supportive, and there is a culture of reaching out and lending a hand when a member or employee is in need. With thorough onboarding care and abundant learning content, a comfortable onboarding environment is provided.
Diversity & Inclusion (D&I): Our team includes members from diverse backgrounds and roots, including the maritime and aviation industries, sales, and even traditional innkeepers. We regularly hold discussions and study sessions to deepen our understanding of D&I, respecting diverse values and working together. We value opportunities to enhance mutual understanding, including the perspectives and thoughts of others.
Remote Work: CSS office is currently based in Shinagawa. While office work is certainly possible, you can also choose a flexible work style that includes hybrid of remote and office work. We also have many members working remotely from various regions across the country.

About Career Paths:

From the role of a Support Engineer, you can challenge yourself in various career paths. By deepening your technical expertise, you can aim for higher-level engineering roles such as Support Escalation Engineer or Escalation Engineer. Alternatively, from a talent management perspective, you can advance your career as a Team Lead (Technical Advisor) or Team Manager. Additionally, many members utilize the technical skills and customer communication abilities they developed as Support Engineers to succeed in business roles, including Account Management.

On the following page, you can also find introductions to various roles closely related to the work of a Support Engineer.

https ://www.microsoft.com/ja-jp/mscorp/mid-career/se-top

Responsibilities

担当エリアは、Windows プラットフォーム全般 (Windows Server/Client) です。

主に製品や技術分野で役割分担されており、一例として以下があります。

Windows のパフォーマンス調査やシステムエラー、アプリケーションエラーの解析
Windows の機能 (UI 全般)
Azure Virtual Desktop
Windows 365

その他、高度なトラブルシューティング (パフォーマンス解析、Dump 解析など) や Windows デバイスに関する調査など、多種多様な機能をサポートしています。

お客様からのお問い合わせを受け、メールや電話などを利用してコミュニケーションを行い、問題点の正確な把握をし、技術的な調査を実施します。それらを通じて、お客様の抱えている問題に対して最適な解決策をご案内します。問題解決のためには、国内のエスカレーション担当エンジニアや、米国本社の開発部隊と連携します。これらの経験を通じて、Windows 製品群に対する深い知識と実践的な技術力、対人におけるコミュニケーション能力や適確な問題分析能力を身につけることが可能です。また、スキル向上のため、様々な国内外でのトレーニングを用意しております。

Response and Resolution
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

You participate in communities with peer delivery roles.
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Qualifications

サポートエンジニア、システムエンジニア、またはソフトウェア開発経験などの実務経験
アプリケーションを構成するインフラストラクチャ (ハードウェア、OS、ネットワークなど) に関する基本的な理解があること
システム導入 (設計/構築/移行)、運用、トラブルシューティングの経験

※ Windowsやマイクロソフトの製品知識は、必ずしも入社前から必要なわけではありません。Windows 未経験で入社したエンジニアも多数活躍しております。

※ 他分野、他製品であってもしっかりとした技術知識が汎用的に利用できますし、これらがなくてもあらゆる側面で強い学習意欲と成長思考があれば活躍が可能です。

<語学力>

日本語：ビジネスレベルの日本語能力。読み書き会話。
英語：英文技術文書の読解力。日常会話ができれば尚可。

※英語については入社時点では必ずしも必須ではありません。しかしながら、英語が出来る場合には将来的に活躍の場が広がります。積極的に学ぶ意欲を持った方を募集します。

【Preferred skills: 下記いずれかの資格があれば尚可】

Windows 製品群関連の資格 (MCSE, MCSA, MCSD, MTA など)
Linux や UNIX 関連の資格 (LPI : LPIC, Sun : SCSA)
ネットワーク関連資格 (Cisco : CCNA, CCNP, ネットワークスペシャリスト試験)
その他資格等 (VMWare : VCP, ITIL, CompTIA)
各種情報処理技術者試験 (国家資格)

＜資格の他にも、下記いずれかの実務経験があれば尚可＞

サーバー OS によるシステム運用、展開、構築、設計の経験
C/C++/C#, アセンブラ(Intel Architecture) などのプログラミング経験・デバッグスキル
Windows に限らず、システムの構築とそのトラブルシュート経験

Required

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field
1+ year(s) technical support, technical consulting experience, or information technology experience

Windows System Administration, Configuration, including a good basic understanding of:

Registry
File Storage
User Accounts and Access Control
Event Logs and Auditing
Performance, Resource Monitor
Networking (TCP, IP)
Azure Virtual Desktop
Windows 365

Experience in one or more of these areas desirable:

Automated installation of Windows
User Profile management
Windows Update management
Kerberos and delegation
Bitlocker administration
Windows Shell configuration and management
Windows Activation, Licensing
Remote Desktop Services configuration and management
Clustering
Printing configuration and management
Resilient Storage technology (clustering, storage spaces)
Server management tools
Hyper-V management and VM deployment
Application installation and management
Windows backup and VSS
PowerShell scripting
Active Directory topology and management
Network Tracing and analysis
Public Key Infrastructure (PKI) deployment, management
Remote File Systems (SMB)
Group Policy management
DNS deployment, management
Troubleshooting hangs and crashes in Windows
Network Virtualisation (Hyper-V, SDN)
Troubleshooting performance issues using PerfMon and other tools

Language Qualification

Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing; moderate spoken English skills

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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This role is flexible in that you can work up to 50% from home.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications

Required:

Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience.
Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently.
Extensive experience in administering Exchange Server 2016 and 2019, ensuring their smooth operation and optimal performance.
Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively.
Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies.
Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition.
Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments:

Azure AD identity, authentication, and conditional access, leveraging Azure AD
M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.),
Networking (HTTP, DNS, TCP/IP) and web server

Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users.
Ability to work on weekends

Optional (Experience in one or more of these areas desirable)

Debugging and scripting skills with PowerShell and Graph API
Utilizing scripting to automate tasks and streamline Exchange administration.

Soft Skills:

Fast learner and willing to learn new technologies.2. Cross-team collaborations & team work.3. Customer handling experience.4. Strong communication skills - Fluent oral & written English5. Effective, polished interactions with customers to gather information.6. Demonstrable troubleshooting skills7. Logical and Critical thinking.8. Passion for technology and customer support

This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand.

This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

","hiringOrganization":{"@type":"Organization","name":"Microsoft","sameAs":"https://www.microsoft.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney, New South Wales, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Technical Support Engineer – Windows Device and Deployment","datePosted":"2025-09-18","description":"

【仕事内容】

～以下のページでは、サポートエンジニアやマネージャーへのインタビュー通して、Css での業務内容や働き方などをご紹介しております～

https://www.microsoft.com/ja-jp/mscorp/mid-career/se-video

【職場環境について】

フレキシブルな勤務スタイル:

サポートの営業時間は 9:00 - 17:30 と設定されていますが、ある程度のフレキシブルなワークスタイルが認められております。ご自身やご家族の突発的な体調不良等の際も、柔軟にチームでフォローする体制があるので安心です。また、未就学児育児中や育休から復帰したお母さんエンジニアも複数名在籍しており、ライフステージに合わせて仕事と家庭の両立を実現されております。

サポーティブな文化:

1 対 1 のメンター制度があり、新しく入ってきたメンバーのフォロー体制が整っています。また、私達の主な業務はお客様を助けること (問題解決) ですが、この助けるという行為はチームメンバーや他部門の社員に対しても同様です。業務の性質上、サポーティブな社員が多く、メンバーや社員が困っていれば声掛けや手を差し伸べる文化があり、入社後のケアや学習コンテンツも充実しているので、安心してオンボーディングできる環境が整っております。

Diversity & Inclusion (D&I):

海運や航空業界、セールスや旅館の女将等の様々なバックグラウンドやルーツを持つメンバーが大勢活躍しています。多様な価値観を尊重し協業できるよう D&I について理解を深めるためのディスカッションや勉強会を定期的に開催し、他者の立場や考え方含め、相互理解を高める機会を大切にしております。

リモートワーク:

現在 Css のオフィスは品川を拠点としており、オフィス勤務ももちろん可能ですが、リモート+オフィス勤務のハイブリットスタイルも含めた柔軟な勤務スタイルが選択可能です。国内各地域からリモートで勤務されているメンバーも多数活躍しています。

【キャリアパスについて】

以下のページでは、サポートエンジニアの仕事や関係の深い各種ロールについても紹介されております。

https://www.microsoft.com/ja-jp/mscorp/mid-career/se-top

Responsibilities

担当エリアは、Windows プラットフォーム全般 (Windows Server/Client) です。

主に製品や技術分野で役割分担されており、高度なトラブルシューティング (パフォーマンス解析、Dump 解析など) や Windows デバイスに関する調査など、多種多様な機能をサポートしています。

詳細は下記記事の \"Device and Deployment\" 欄をご確認ください。
#2 Windows Commercial 紹介 Blog (チーム紹介 Part 1) | Microsoft Japan Windows Technology Support Blog#3 Wi…

Qualifications

サポートエンジニア、システムエンジニア、またはソフトウェア開発経験などの実務経験
アプリケーションを構成するインフラストラクチャ (ハードウェア、OS、ネットワークなど) に関する基本的な理解があること
システム導入 (設計/構築/移行)、運用、トラブルシューティングの経験

※ Windowsやマイクロソフトの製品知識は、必ずしも入社前から必要なわけではありません。Windows 未経験で入社したエンジニアも多数活躍しております。

※ 他分野、他製品であってもしっかりとした技術知識が汎用的に利用できますし、これらがなくてもあらゆる側面で強い学習意欲と成長思考があれば活躍が可能です。

<語学力>

日本語：ビジネスレベルの日本語能力。読み書き会話。
英語：英文技術文書の読解力。日常会話ができれば尚可。

※英語については入社時点では必ずしも必須ではありません。しかしながら、英語が出来る場合には将来的に活躍の場が広がります。積極的に学ぶ意欲を持った方を募集します。

【Preferred skills: 下記いずれかの資格があれば尚可】

Windows 製品群関連の資格 (MCSE, MCSA, MCSD, MTA など)
Linux や UNIX 関連の資格 (LPI : LPIC, Sun : SCSA)
ネットワーク関連資格 (Cisco : CCNA, CCNP, ネットワークスペシャリスト試験)
その他資格等 (VMWare : VCP, ITIL, CompTIA)
各種情報処理技術者試験 (国家資格)

＜資格の他にも、下記いずれかの実務経験があれば尚可＞

サーバー OS によるシステム運用、展開、構築、設計の経験
C/C++/C#, アセンブラ(Intel Architecture) などのプログラミング経験・デバッグスキル
Windows に限らず、システムの構築とそのトラブルシュート経験

【マネージャーからのメッセージ】

色々な機能を使いこなすための設備やトレーニングは整っており、また周りには最高峰ともいえるエンジニア、そして支援部隊ならではのサポーティブなメンバーも多く、技術力を身に着けたい方にとって最適な環境です。他者をサポートすることがミッションの一つである我々は、互いに支援しあい、成長を促していく活気あふれる部署になります。また、どのようなビジネスでも必要不可欠である、顧客志向・サービスを意識したコミュニケーション能力が身に付きます。これらの技術力とコミュニケーション力により、将来のキャリアについても非常に選択肢が広がるポジションです。例えば、弊社ではマネージメントへのキャリアパスだけでなく、技術のエキスパートを目指して働き続けることも可能です。多くの企業では、マネージャーの下でエンジニアが働くイメージがあるかもしれませんが、弊社ではマネージャーとエンジニアは役割の違いというだけで立場は対等です。優秀なエンジニアは、米国本社での活躍にチャレンジする機会も開かれています。是非我々と共に最高のチーム作りの一役を担ってみませんか？

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Job Description

Job Summary:

To become an integral part of the PowerGen Technical Support team. Providing Technical Support across all aspects of the Rolls-Royce Solutions power generation products and balance of plant associated with the complete power generation systems, from initial conception through to end of life of the products. With responsibility for the day-to-day Technical Support of the Sales solutions, aftersales and parts enquiries raised both internally and externally.

Some Technical Support of the wider PowerGen Business unit may be required from time to time to cover annual leave, absence and periods of high demand. Primary product range will be Diesel, Gas power generation, mtu KPP and Battery energy Storage Systems , with a willingness to work towards emerging product knowledge.

Key Responsibilities:

To promote a zero harm culture by working with and ensuring that all HSQE requirements are met with all work that is carried out by the team.
Ensure first class customer liaison including fulfilment of all reasonable Technical Support requests.
Responsible for providing technical support in the first instance for Sales Solutions, aftersales support and our end user’s and customer base on the Rolls Royce Solutions product range, including but not limited to, electrical, mechanical and controls. for the UK, Ireland and overseas territories (where applicable).
Maintain project technical files (Drawings, wiring diagrams, O&M’s etc) – electronic and/or hard copy.
Designing, building, testing and commissioning control circuits as required to compliment the Rolls-Royce product portfolio.
Keep accurate records via the CEC platform of working tasks.
Lead the resolution of your technical issues to ensure they are completed in a timely manner.
Follow up your tasks when they have been passed to the CCC to ensure they are resolved in a timely manner.
Support and provide input to the development and review of Work Instructions, Processes and the Spare parts database within the PowerGen Business Unit.
Provide technical reports and/or presentations as required to the internal management team and to the wider external end user base as required.
Write Method Statements and support the writing of Risk Assessments for all areas of the PowerGen BU.
Maintain excellent liaison with all internal and parent company departments and participate generally in all cross departmental interactions.
Visit our Integrators and customers alike from time to time, building upon our long term relationships.
When required to do so, attend customer witness testing to ensure specification compliance and customer satisfaction.
Support and (at times) deliver training programs as required.
Lead development of new technical solutions to support the PowerGen team.
Continual improvement of technical competence to support the aftersales of all products.
Continual improvement of related Rolls-Royce Solutions processes.
Ability to support the PowerGen Business Unit service team with technical support, this may require occasional site visits.

This list is not exhaustive and may change.

Person Profile:

This position requires an enthusiastic person with good communication skills, able to work both independently and as part of a team when required. The ability to be able manage own tasks and prioritise effectively. The applicant must be qualified / conversant with or willing to work towards MTU power generation products and balance of plant associated with complete power generation systems. The applicant must have both mechanical and electrical experience in order to effectively deliver the support required by the aftersales and service teams. The successful applicant will be required to travel within the UK & ROI as required and may on occasion be additionally required to spend time overseas including product training in Germany. The Technical Support Engineer role is office based however it is expected that some travel is part of the role. Working closely with other members of the wider business. The job requires a disciplined individual who is capable of delivering / communicating the high standards expected of a blue chip company.

Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided were necessary for Rolls-Royce Solutions programs and software including but not limited to, SAP, C4S, CCC, MTU Go Care, MTU Business Portal & Warranty System.

Driving Licence & Passport - Full and Clean Driving Licence, UK National due to the security clearance .

Language - Must be fluent in both written and spoken English.

Literacy and Numeracy - Must be a competent writer of business letters and emails. Must have strong background in high level data analysis and end to end processes.

Qualifications – Must Have:

Min 5 years experience.
Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience.
Willing to work towards Professional registration with the Engineering Council.
GCSE English and Maths or equivalent.

Type Of Contract

Permanent","hiringOrganization":{"@type":"Organization","name":"Rolls-Royce","sameAs":"https://www.rolls-royce.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Grinstead, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Power Systems Technical Support Engineer","datePosted":"2025-09-18","description":"

Job Description

Job Summary:

Key Responsibilities:

To promote a zero harm culture by working with and ensuring that all HSQE requirements are met with all work that is carried out by the team.
Ensure first class customer liaison including fulfilment of all reasonable Technical Support requests.
Responsible for providing technical support in the first instance for Sales Solutions, aftersales support and our end user’s and customer base on the Rolls Royce Solutions product range, including but not limited to, electrical, mechanical and controls. for the UK, Ireland and overseas territories (where applicable).
Maintain project technical files (Drawings, wiring diagrams, O&M’s etc) – electronic and/or hard copy.
Designing, building, testing and commissioning control circuits as required to compliment the Rolls-Royce product portfolio.
Keep accurate records via the CEC platform of working tasks.
Lead the resolution of your technical issues to ensure they are completed in a timely manner.
Follow up your tasks when they have been passed to the CCC to ensure they are resolved in a timely manner.
Support and provide input to the development and review of Work Instructions, Processes and the Spare parts database within the PowerGen Business Unit.
Provide technical reports and/or presentations as required to the internal management team and to the wider external end user base as required.
Write Method Statements and support the writing of Risk Assessments for all areas of the PowerGen BU.
Maintain excellent liaison with all internal and parent company departments and participate generally in all cross departmental interactions.
Visit our Integrators and customers alike from time to time, building upon our long term relationships.
When required to do so, attend customer witness testing to ensure specification compliance and customer satisfaction.
Support and (at times) deliver training programs as required.
Lead development of new technical solutions to support the PowerGen team.
Continual improvement of technical competence to support the aftersales of all products.
Continual improvement of related Rolls-Royce Solutions processes.
Ability to support the PowerGen Business Unit service team with technical support, this may require occasional site visits.

This list is not exhaustive and may change.

Person Profile:

Driving Licence & Passport - Full and Clean Driving Licence, UK National due to the security clearance .

Language - Must be fluent in both written and spoken English.

Literacy and Numeracy - Must be a competent writer of business letters and emails. Must have strong background in high level data analysis and end to end processes.

Qualifications – Must Have:

Min 5 years experience.
Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience.
Willing to work towards Professional registration with the Engineering Council.
GCSE English and Maths or equivalent.

Job Category

Field Services

Posting Date

18 Sept 2025; 00:09

Posting End Date

28 Sept 2025","hiringOrganization":{"@type":"Organization","name":"Rolls-Royce","sameAs":"https://www.rolls-royce.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Grinstead, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-18","description":"

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly solve and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

What You'Ll Do

•First point of contact for customer concerns relating to technical issues with Adobe Commerce application.
•Customer advocate and represent their needs with internal product and engineeringteams.
•Provide timely response/resolution to technical, product and cloud infrastructureinquires.
•Provides resolutions within established Service Level Agreement Guidelines.
•Trouble-shoot/qualify cases before advancing it to engineering.
•Answer questions regarding product functionality and usage.
•Work high priority technical incidents and critical outages.
•Product content creation (KB articles, whitepapers, forum participation).
•Provide knowledge transfer sessions to help reduce critical issues into Adobe.

What you need to succeed

•At least 2+ year working experience with Magento or Commerce Cloud is essential.
•5 years of experience in an enterprise software or cloud support environment.
•Excellent (oral and written) communication skills in English.
•Strong knowledge of Linux command line.
•Familiarity with Apache, NGINX, Redis, DNS, CDN and SSL.•Relational database skills: Deep expertise in MySQL and database queries.
•Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python.
•Understanding of modern web technologies and relationships between them
•Ability to analyze/extrapolate issues via logs and other sources of information to infrastructure and application teams a good starting point for in depth reviews.
•Strong organizational and time management skills including multi-tasking andjob duties.
•Proficient in technical problem-solving methodologies.•Ability to adapt and change in a dynamic environment.
•High patience and pacifying skill to handle difficult customers.
Be able to effectively display, Empathy, helpfulness and transparency in interactions.
This role requires working in different shifts including North America hours on rotation to support customers as per the aligned Geo.
Available for on-call rotation, work off hours, holiday and weekend hours as required.
Understand the issue’s business impact, report top call generators, severe issues, new emerging trends, feature requests and common how- to questions.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

","hiringOrganization":{"@type":"Organization","name":"Adobe","sameAs":"https://www.adobe.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Technical Support Engineer I","datePosted":"2025-09-18","description":"

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Summary:

Looking for a experienced Technical Engineer to support Plex-Rockwell Products with troubleshooting issues and providing appropriate resolutions to the customers.

Your Responsibilities:

Respond to customer product inquiries by telephone or in written internet-based email or chat sessions.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills, technical product expertise are critical to responding to daily customer-centric activities.
Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Document customer information and recurring technical issues to support product quality programs and product development.
Escalate requests in a timely fashion and to the correct product team. Researching the ERP database to understand problems; use SQL for queries Manage work queues within Service Cloud to comply with Service Level commitments.
Provide functional and technical guidance to customers on new enhancements, modules, and features. Advise customers about available service(s) and assess customer needs. Use and enhance Knowledge Management System. Build formal and informal relationships with customers and internal team members such as sales, development, analyst, etc.
You will report to MANAGER, SUPPORT SERVICES

The Essentials - You Will Have:

Minimum of 2 years of previous technical support service experience within a highly technical environment or a Bachelor's degree in a STEM major (Science, Technology, Engineering or Mathematics)
SQL /Database experience required
ODBC, WebFocus, REST/JSON/SOAP API knowledge preferred.
Previous Plex/RA experience with VisionPlex, IntelliPlex, SQL Development Studio a plus
Proficient English language communication skills (written and verbal).
Experience using or supporting an ERP/MRP system preferred

The Preferred - You Might Also Have:

Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
Proficiency in MS Office, with an emphasis on Excel

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

","hiringOrganization":{"@type":"Organization","name":"Rockwell Automation","sameAs":"https://www.rockwellautomation.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Japan Tokyo","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Philips MR Technical Support Engineer","datePosted":"2025-09-18","description":"

Job Description Summary

The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE’s), Client Service Technicians (CST’s), and Customers experiencing system performance issues.

This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families.

This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

Provide remote and on-site technical support for Philips MR products Intera, Achieva, Panorama, Ingenia product families plus Workstations.
Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support.
Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status.
Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
Utilize “Gameplan” tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB).
Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
Support Material and Purchased Service cost improvement initiatives for the modality.
Within project engagement, act as a change agent/ field \"advisor\" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.
Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required.

Required Qualifications

High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor’s degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of Philips MR systems.
Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
Must have and maintain a valid Driver’s License.
Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Desired Qualifications:

2 or 4 year degree in an Engineering discipline.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Ability to stay calm in pressurized situations and coach people through solving problems.
Exceptional teamwork, verbal, and written communication skills.
Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.
Demonstrated successful history of technical problem solving and resolution supporting Philips MR equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking.
Training Skills.
Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection
Experience with Philips applications, Web applications, and the Microsoft suite of products.
Strong customer service skills.
Highly motivated team player.
Prior project or technical leadership experience.
Networking certification, or related networking experience.
Basic financial analysis abilities.
Lean / Six Sigma Certified.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

#Li-Bi1

#Li-Remote

For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

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Shift Work Pattern

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Technical Support Engineer \\ Operations and Application Support Analyst in the CX team,
You’ll be supporting global clients on our SCF platform.
You are responsible for monitoring the operation of the system, performing configuration changes, and working with other teams within the organization to roll out the platform to new customers.
About the team:
You will be a part of a dynamic team of Operations and Application Support Analysts who…
Emphasizes the importance of collaborative work, adaptability, and a positive attitude.
Works in a fast-paced environment where communication, problem-solving, and teamwork is highly valued.
Supports products covering receivables, payables, and inventory finance solutions to provide working capital solutions to large corporates and banks.

What You Will Be Doing:

As a Technical Support Engineer, you will provide 1st and 2nd line support to FIS SCF global network of customers. This will include:
Triaging incoming tickets, performing analysis, and resolving customer issues.
Analysing customer data and providing customers with audit information or breakdowns of headline figures.
Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, DataDog, SQL and ActiveBatch.
Implementing ad-hoc configuration changes using FIS SCF proprietary tools.
Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform.
You will provide cover for shifts between 6am and 11pm.

What You Will Need:

You have exceptional attention to detail, thrive on solving problems, comfortable analysing, transforming, and generally working with large datasets.
You have a passion for helping others, great at communicating technical concepts to customers and colleagues both verbally and in writing.
You flourish in a dynamic high-pressure environment and can prioritise incoming and existing tasks according to urgency and impact.
You are logical and insightful when troubleshooting problems.
You have a strong work ethic and are able to complete tasks independently.
You have experience using SQL (highly desirable), MS Excel (highly desirable), XML and exposure to Monitoring tools
A degree in Computing or STEM stream

Added Bonus If You Have:

You understand computer logic and/or programming concepts
ITIL Foundation v3/2011 or higher certified
Previous experience of Atlassian JIRA/JIRA Service Desk or similar
Experience working in a controlled environment, such as Financial Services
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#Pridepass

","hiringOrganization":{"@type":"Organization","name":"FIS","sameAs":"https://www.fisglobal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"GBR LNDN 25 Walbrook FL5&6, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-18","description":"

Technical Support Engineer

Technical Support Engineer acts as the 2nd level technical support within Market Enablement domain, BeNe region at Sanoma Learning. At the core of the job is the resolution of technical issues affecting customers –schools, teachers and students – who use our digital products in the region.

In this role you’re collaborating closely with the 1st level customer service teams, regional delivery teams and product teams distributed across Europe, delivering support for multiple online education platforms and tools like iDiddit, MAX or Bingel. You'll be reporting to the Head of Technical Support and be part of the wider and international Tech Support organization inside Sanoma Learning.

The technical issues we face can be complex, and it is not uncommon to have to reach out to multiple teams and people – both internal and external – in order to troubleshoot and resolve the issue at hand. Sometimes an issue may require software development or more specialized knowledge, and in that case you’re the one gathering all the relevant information ready for the development teams, so they can start fixing the problem as soon as possible. Ideally anything else you can resolve either independently or by collaborating with your colleagues.

In select cases you’re in contact with the customers, and you keep them updated and informed in a professional manner. As a Technical Support Engineer you’re the champion of the customer within the company. You see to it that their issues get resolved, whether it is by you or someone else.

This is a hybrid role, mostly remote but occasional office time expected as well. This role is a new one in the region, which is why we're looking for someone who can establish themselves as a reliable and confident problem solver, and who can tolerate some ambiguity while you learn how the digital services and support processes work. It also means the onboarding will be challenging and requires a lot of initiative from you, but you won't be without support - the Tech Support organization and the local tech and customer service teams will get you up to speed.

Requirements

Fluent Dutch & English language skills
Located in Belgium or Netherlands with means to travel to regional offices in both countries occasionally
Good IT & Tech skills. Basic understanding of system integrations, API’s, software development, cloud infrastructure, databases etc. to troubleshoot issues better
Excellent problem solving skills and experience troubleshooting complex technical issues
Experience using common customer service tools e.g. ticketing systems and associated processes
Experience using common business software e.g. Excel
Great communication skills and empathy for the end users
Curiosity and positive attitude, comfortable with change
Ability to work independently and willingness to learn new things
Active, “get things done” mindset

It'd also be great if…

You have previous experience in the educational industry, or even better: Sanoma Learning digital products and services
You have experience with Jira and Confluence
You have experience working in a multinational/cultural environment
You have some familiarity with smart school devices often used in the class
You’re also fluent in French and/or German

About Us

Sanoma Learning is the leading European learning company, serving over 20 million students in 11 countries. We offer printed and digital learning materials as well as digital learning and teaching platforms for primary, secondary, and vocational education. The development of our methodologies is based on deep teacher and student insight and really understanding their needs. By combining our educational technologies and pedagogical expertise, we create learning products and services with the highest learning impact

About Sanoma Learning

How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company.

Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students.

So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential?

Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.

","hiringOrganization":{"@type":"Organization","name":"Sanoma Learning","sameAs":"https://sanomalearning.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wommelgem, Belgium","addressCountry":"Belgium","addressRegion":"Europe"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-18","description":"

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Apply and be part of our exciting journey!

This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.

Responsibilities

Own and manage customer-reported technical issues from initial report to full resolution
Research, diagnose, and troubleshoot software, hardware, and network-related issues
Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
Maintain accurate records of all support interactions and ensure timely closure of tickets
Adhere to SLA commitments based on issue severity
Collaborate with internal teams to continuously improve support processes and knowledge sharing

Requirements

Strong understanding of computer systems, mobile devices, and various technology stacks
Willingness to work in a technical support environment; prior experience is a plus
Hands-on experience with Linux and Windows environments
Comfortable working in shift-based schedules
Willingness to work between 20:00–04:00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours.
Basic knowledge of bash scripting, SQL, and remote support tools
Knowledge about cloud technologies and modern monitoring/troubleshooting tools
Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
Analytical mindset with ability to understand complex data flows and transformations
Strong command of both written and spoken English
Demonstrated ability to multitask and manage case tracking effectively
Eagerness to continuously learn and grow within the role

Get to know us

If you want to know more about us and what we do, then visit our website: www.oredata.com

Why Oredata?

Remote working and flexible time off
Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.
Opportunity to work on international projects
Private Health Insurance
Monthly Internet Allowance
Birthday Leave Policy
Dynamic work ecosystem where you can take initiative and responsibility
Open communication, flexibility and start-up spirit
Learning & Development opportunities for both personal and professional growth

Kişisel verileriniz işe alım sürecinin yürütülebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir. Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye https://oredata.com/personal-data-protection-policy/ bağlantısı üzerinden ulaşabilirsiniz.

","hiringOrganization":{"@type":"Organization","name":"OREDATA","sameAs":"https://www.oredata.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"İstanbul, İstanbul, Turkey - Remote","addressCountry":"Turkey","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Technical Support Engineer","datePosted":"2025-09-17","description":"

Who We Are:

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In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

\n\n\n

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Singapore, and other major cities around the world.

\n\n\n

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

\n\n\n

Our Culture - Everywhere Work Centered Around You

\n\n\n

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

\n\n\n

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work? 

\n\n\n

Why We Need you!

\n\n\n\n

Our customers expect thorough, expert help when they contact us, and the Technical Support Engineer (TSE) is the face of that excellence, answering complex questions on function and usage of the products via the telephone and/or email. Ivanti TSEs have excellent communication skills and look to support their colleagues and peers throughout the organization. They have an eagerness to learn and take on new challenges while thinking about how they could improve the customer experience. As a an Ivanti TSE, you are expected to proactively assist the Team in driving key initiatives and ensuring the long-term success of our customers and the company. The individual we're seeking must have a passion for delighting customers and solving tough technical issues.

\n\n\n

What You Will Be Doing:

\n\n\n

The individual we're seeking should have a strong technical background, thrive in troubleshooting, and value collaboration. You will communicate with customers, manage critical issues, and provide world-class support through a support portal and call queue.

\n\n\n

You will resolve client questions and product errors, focusing on installation, standard configuration, and documented product usage. You’ll provide accurate technical information, document case work, update customers, and work with escalation and engineering teams as needed. You’ll write and edit knowledge articles, share or receive knowledge in trainings, and actively support peers on complex cases—all while championing teamwork and accountability.
 

\n\n\n

80% - Assist our customers with issues and inquiries related to system configuration/setup and product functionality including fixes or enhancements

\n\n\n

\nServe as primary support liaison between company and customer. \n
\nProvide excellent technical and customer service; strong communication skills are required.  \n
\nTroubleshoot complex technical issues in customer environments. \n
\nDocument all interactions and update customers regularly on case status. \n
\nPerform product testing and customer issue replication. \n
\nContribute toward achievement of team goals and objectives. \n
\nWorks directly with backline support groups, Site Reliability Engineering, and development teams (as needed) to resolve complex issues and provide input for product direction. \n
\nOther duties as assigned. \n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

10% - Develop and share knowledge about the software/solution.  

\n\n\n

\nAuthor or revise knowledge articles to capture new solutions, clarify troubleshooting steps, and share lessons learned from support cases. \n
\nParticipate in training activities with the support team.  \n

\n\n\n\n\n\n

10% - Assist or collaborate with other Technical Support Engineers

\n\n\n

\nCollaborate with peers, providing mentorship and actively sharing expertise. \n
\nEncourage and contribute to a culture of collaboration, recognizing that our success depends on working together to achieve shared goals. \n
\nWe succeed as a team, so a willingness to put the team’s objectives above your own is desired. \n

\n\n\n\n\n\n\n\n\n\n\n

To Be Successful in The Role, You Will Have: 

\n\n\n

\n2+ years of experience in a role supporting enterprise IT with an emphasis on customer support.  \n
\nExcellent interpersonal and communications skills.  \n
\nExcellent time management, decision making and organization skills. \n
\nExpert troubleshooting and reasoning skills. \n
\nProven experience working on critical system down issues and escalations. \n
\nA desire for continuous learning and improvement.   \n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Preferred Experience/Certifications:

\n\n\n

\nExperience supporting SaaS products. \n
\nSkilled in log searching, monitoring, and analysis during troubleshooting, with familiarity in tools like Splunk, New Relic, Logic Monitor, or equivalents.  \n
\nKnowledge Centered Support (KCS) certification or experience with KCS methodologies. \n
\nExperience using browser dev tools and analyzing HAR files. \n
\nUnderstanding of email protocols such as SMTP, POP, and IMAP. \n
\nExperience troubleshooting Microsoft Graph or API issues. \n
\nKnowledge of authentication protocols, including OAuth, SSO, and SAML.  \n
\nWorking knowledge of SQL and relational databases. Able to read, write, and update queries. \n
\nExperience administrating or utilizing ITSM or CRM platforms (Neurons for ITSM, Cherwell, Salesforce, Zendesk, ServiceNow, etc.). \n
\nFamiliarity with Microsoft server technologies such as IIS, LDAP, Active Directory, and DNS. \n
\n2-4-year degree in IS or IT, or equivalent experience \n
\nNeurons for ITSM Administrator Certification \n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

This job posting will remain active until a qualified candidate is identified.

\n\n\n

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

\n\n\n

If you require special assistance for the best interview experience, please contact us at recruiting@ivanti.com.

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#Li-Pd1

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#Li-Remote

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Pwdnet

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Apply today to help us achieve our mission.

Position Summary
Delinea is seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world class support to our enterprise customers. Our ideal candidate must be an energetic self-starter with a desire to learn new things. This individual should have a strong technical background in Cybersecurity or comparable field and a minimum of two years’ experience. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets. We are looking for a candidate with strong English communication skills (verbal and written).

Please note; You will be required to commute to the office 3 days per week our office is based in Taguig City.

What You'Ll Do:

Provide post-sales phone and email support to the Delinea customer base.
Resolve technical customer problems and drive process/policy improvements through root cause analysis.
Call customers to troubleshoot technical issues.
Participate in group problem solving meetings to overcome challenging issues.
Researching and solving complex issues.
Working closely with Team Lead to meet SLA and customer requirements.
Test and verify product functionality to reproduce customer issues.
Document detailed failure and solution information within cases.

What You'Ll Need:

2+ years in a Technical Support Engineer role preferred.
2-year degree required; 4-year degree in Computer Science or related program a plus.
Experience with SQL 2014 or higher.
Ability to write and demonstrate SQL queries or scripts preferred.
Experience with PowerShell, Bash or other scripting languages a plus
The ability to code in any programming language is a plus.
Knowledge of installing and maintaining webservers (IIS etc.).
Prior working experience with .NET applications is highly desired.
The ability to troubleshoot applications deployed in a Mac OS environment is a plus.
Strong written and verbal English skills required.
Ability to work with diverse worldwide team members and management.
Why work at Delinea?

Delinea Culture & Benefits:

We’re passionate problem-solvers doing our part to make the world a safer place.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.

Summary:

What You'Ll Do:

What You'Ll Bring:

We'D Love To See:

Delinea Culture & Benefits:

Required Qualifications:

Other Qualifications:

Responsibilities

Qualifications

Preferred Qualifications:

Responsibilities

Other

Qualifications

Required/Minimum Qualifications

#Ces #Css #Mss

Responsibilities

Other:

Qualifications

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What You Will Do:

What You Will Bring:

What You Will Do:

What You Will Bring:

About Us:

What We’Re Looking For:

Responsibilities:

Requirements:

Beneficial:

Support Software Stack:

Employee Benefits:

Compensation

Location Info (Remote)

Description

Who We Are

What You’Ll Do

Requirements

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Location Info (Remote)

Why Narvar?

#Li-Pr1

#Li-Hybrid

Company Description

Job Description

Primary Function Of Position:

Roles And Responsibilities:

Qualifications

Required Knowledge, Skills, And Experience:

Additional Information

What You'Ll Do:

What You'Ll Bring:

Company Description

Our Mission

Who We Are

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Your Career

Your Impact

Qualifications

Your Experience

Preferred

Additional Information

The Team

What You’Ll Do:

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Benefits And Growth:

About Datadog:

Equal Opportunity At Datadog:

Privacy And Ai Guidelines:

About Reputation

Job Summary:

Responsibilities:

Qualifications:

Flexible Working Arrangements.

Leaves

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