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Minimum qualifications:

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Ability to communicate in English and a European language (German, French, Italian, Dutch, Spanish or Polish) fluently to support customer interactions in the region.

Preferred qualifications:

MBA or Master’s degree in a Management, Technical, or Engineering field.
Certifications in Cloud Platforms (e.g., Google Cloud Platform).
Experience as a Cloud Architect, DevOps Engineer, Technical Account Manager or in a similar role.
Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of any one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.

About the job

The Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at leading organizations, guide them through the strategic and technical facets of their Google Cloud transformation journey. You will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace, and many more. You will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will also travel (domestically and internationally) up to approximately 20% of the time as needed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success during critical moments. Work with customers and support to guide issues and escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Technical Account Manager (TAM) is a trusted advisor to NiCE’s customers and will provide post-implementation support ensuring alignment with the customer’s priorities and NiCE’s business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical and strategic activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NiCE Solutions deployed for their designated clients and ensure maximum value is achieved from the NiCE solution.

You will play a crucial role by providing strategic technical guidance for the continuous monitoring and improvement in the Digital Evidence Management Transformation as well as providing technical best practices.

Our customers rely on the evidence and associated data that we capture and manage. Your primary role is to ensure that our customers can be confident that their solution is operating reliably when ingesting, managing, and sharing digital evidence.

How will you make an impact?   

Translate customers’ technical business goals into long-term strategies that leverage NiCE’s
Understand NiCE’s full solution and 3rd party integrations for designated accounts
Facilitate problem resolution across NiCE internal teams, driving actions, communication and RCA/Best Practices
Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel.
Identify technical barriers to product adoption and partner with appropriate NiCE and Customer teams to optimize the customer experience and success.
Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model.
Oversee transition phase from implementation to ongoing customer support and maintenance. (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure post implementation adoption and success.
Communicate and advocate customer’s technical requirements and concerns to product management team R&D and other internal stakeholders
Lead Root Cause/Best Practice sessions with Customers and internally as required
As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites.

Have you got what it takes?

Minimum of 3 years of proven experience in a customer facing technical role, preferably in SaaS or cloud services.
Outstanding communication skills, capable of engaging both technical and non-technical stakeholders.
Ability to support large, complex agencies.
Strong ability to use facts and data to influence decisions.
A service-oriented mindset with a customer-first
Ability to prioritize and make appropriate decisions.
Proven ability to meet deadlines and maintain quality standards.
Ability to interact effectively with all levels of management and customers.
Ability to work with minimal guidance or supervision in a time-critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
Capable of creating. Interpreting, and acting oni reports, including summarizing detailed technical content for technical and non-technical audiences
Experience with scripting in Linqpad, Powershell or similar
Experience with basic querying of databases (Microsoft SQL) and Elastic Search
Experience in data migration and/or transformation
Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
Knowledge in cloud platforms (AWS, Azure, GCP, APIs, and networking
Ability to obtain security clearances (CJIS).
Bachelors degree or Masters Degree is preferred

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8041
Reporting into: Director, Value Realization Services
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

✅ Responsibilities:

✔️Keep records of all updates on the provider’s side;

✔️Resolving any cases arise while launching a provider to our company;

✔️Have developed deep communication ties with providers;

✔️Be fast and polite during communications with providers;

✔️Daily routine/current tasks from supplier or PMs;

✔️Connecting providers on our brands;

✔️Whitelist IP and Callback URLs interchange;

✔️Working with credentials from the providers;

✔️Adding credentials on all brands;

✔️Meeting the deadlines from the company and providers.

✅ Requirements:

✔️English at least intermediate level;

✔️Attention to details;

✔️Experience in IT company on position that requires communication with partners or clients;

✔️Teamwork skills.

✅ Nice to have:

✔️Knowledge of integration processes.

✅ Why Sofia Stars?

✔️Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

✔️Competitive salary and attractive bonus scheme;

✔️Working in a dynamic International company;

✔️Birthday celebration present;

✔️Ability for career and professional growth within the company;

✔️Sportscard (Multisport) – partly covered & team-building events and activities;

✔️Sunny, spacious office;

✔️Wedding and newborn gifts;

✔️Breakfast, food vouchers, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.

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Technical Account Manager

Banking Client HQ

Reporting to: Group Account Director

Hours: 0800-1700 Mon-Fri

Position Concept

As the post holder, you will be expected to have a detailed technical understanding of the installed MEP systems, contingency procedures and be proactive in coaching other members of your team to ensure capability is consistent within the team. The Technical Account Manager will also be expected to become familiar with all aspects of the administrative and compliance requirements of the contract and Integral/JLL process & procedures.

Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence.

The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness.

Key Tasks

Duties to include:

Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required.
The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.
Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).
Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected outputs.
Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings.
Completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports)
Ownership of engineering risk register and report on critical systems availability/asset reliability.
Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
Compilation of critical incident & near miss reporting and after-action reviews for any critical incident.
Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum.
Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations
Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
First Line Management of escalation of Specialist Vendor performance issues.
Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team
Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
Ownership of the financial performance of the account including the development of opportunities relating to projects.

Personal Specification:

Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar
HV/LV Authorised Person (Or the ability to attend the training required to obtain sign off by AE)
Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
C&G Pts. 1 & 2, equivalent or exceeds.
18th Edition IEE: Wiring and Installation.
IOSH Managing Safely (Or NEBOSH equivalent)
Excellent communication skills and the ability to deal with all levels of staff/management/customers.
Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar.
Enthusiasm & Proactive in achieving the highest standard of operation.
Have excellent IT and report writing skills.
Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training
Advanced communication skills with a full understanding of customer needs & expectations
A high level of initiative, with drive to continuously improve the operation.
A smart presentable professional appearance
Ability to comprehend and act upon both verbal and written instructions
Integrity, honesty and punctuality is also expected
Collaborative Team Player, who works effectively to achieve common goals.

The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required. At times it may be requested additional tasks/responsibilities are undertaken at Integral Management request.

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

The role

This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

Your day-to-day

Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.
Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.
Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.
Develop deep understanding of customer’s business and operational needs.
Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.
Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals.
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.
Use independent judgment within broad parameters.
Designs and implements solutions to complex problems

What you bring to the team

4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL.
Working knowledge of Windows, Active Directory, and Microsoft Exchange.
Very strong customer service and excellent communications skills, both written and oral
A history of successfully leading and directing technical staff through crisis situations
Adaptable and willing to learn new technologies
Knowledge of project management and strong time management skills
Ability to effectively work in a team environment as well as independently

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team.

We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!

","hiringOrganization":{"@type":"Organization","name":"Proofpoint","sameAs":"https://www.proofpoint.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reading, England, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-07-18","description":"

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

As a Technical Account Manager, you will play a crucial role in serving as the bridge between our customers, Customer Success, and our product & engineering teams, ensuring smooth integrations, technical support, and expert consultation to optimize the value of the Gong Platform and Products.

We are looking for someone in one of the following markets to join our team: San Francisco, Salt Lake City, Chicago, or New York City.

RESPONSIBILITIES

Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as rolling out initiatives or CRM enhancements.
Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long-term scalability.Maintain oversight of customer-filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues.
Manage escalations for complex or high-priority cases, driving alignment and clear communication across internal teams.
Identify product limitations, advocate for workarounds or long-term solutions, and manage the lifecycle of feature requests in partnership with CSMs and Product teams.
Manage requests for custom engineering work, coordinating with R&D teams as needed.
Provide high-level guidance and troubleshooting for third-party integrations and assist with post-implementation CRM configuration and issue resolution.
Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases.
Ensure clear understanding of configuration options, dependencies, and best practices to maximize value and drive effective rollout.

QUALIFICATIONS

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2+ years of technical experience in customer-facing roles within SaaS organizations
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Proven track record of managing multiple concurrent technical projects and customer engagements
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Strong technical foundation in API integrations, database concepts, and software configurations
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Excellence in distilling complex technical concepts for non-technical audiences
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Experience working cross-functionally with Product, Engineering, and customer-facing teams
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Background in Technical Support, Technical Account Management, Customer Engineering, or Sales Engineering preferred
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Experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations
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PERKS & BENEFITS

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $89,600-$125,000

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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Who We Are
Yuno enables any company to accept all available payment methods and manage fraud detection and prevention through a single integration. Our strength is in our people, founded by a team of experts in the payments and IT industries, Yuno has built a high-performance payment orchestrator. Our technology gives companies access to top payment capabilities, allowing them to engage customers confidently and manage global business operations seamlessly.

Shape your future with Yuno!
We are orchestrating the best high-performing team!If you are a Technical Account Manager ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution.

🟣 How Yuno will challenge you• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management.• Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products.• Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health.• Collaborating with Product and Development teams to customize specific products for customers.• Monitoring the progress of product integrations and ramp-ups to ensure their success.

🟣 The skills you need
Minimum Qualifications• Fluency in both English and Mandarin• Minimum 2 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry.• Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger).• Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks )Expertise in at least one of the server-side languages (Golang , Python, Node.js, others...) • Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)
Preferred Qualifications• Experience with a ticketing system is a plus.• Excellent analytical, technical, problem-solving, and project management skills.• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously.

🟣 What Yuno offers you• Competitive compensation• Remote work - You can work from anywhere!• Home office bonus - We offer a one time allowance to help you create your ideal home office.• Work equipment• Stock optionsHealth Plan, no matter where you are• Flexible Days off • Language, professional and personal growth courses","hiringOrganization":{"@type":"Organization","name":"Yuno","sameAs":"https://www.y.uno/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Shanghai","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-07-18","description":"Octopus Deploy sets the standard for Continuous Delivery, empowering software teams to deliver value in an agile way. Over 4,000 organizations globally – including Ubisoft, ASOS, Xero, Stack Overflow, NASA, and Disney – rely on our Continuous Delivery, GitOps, and release orchestration solutions.
Founded in Australia in 2012, our team of over 300 Octonauts now spans the globe. We combine high growth and big ambitions with a sustainable, balanced working environment. Our revenue has grown consistently between 30–50% every year for the past 8 years, and we’ve been profitable for 10 out of the past 11 years. Octopus now provides the industry's most comprehensive Continuous Delivery solution for organizations operating at scale.
We’ve been remote-first since 2015 and work with an uncommon level of transparency. You can read our public handbook to learn how we work. We have a transparent approach to compensation that ensures people doing the same work with the same skill get paid the same, with well-defined career pathways. We foster a supportive, collaborative, and high-trust environment. We leave our job titles at the door and focus on doing what’s best for our customers and team. Our leaders never shy away from answering the tough questions at our all-hands calls or in 1:1s. We conduct interviews and onboarding virtually as part of being a remote-first company.
Octopus Deploy is seeking a Technical Account Manager to join our expanding team and support our most strategic customers in achieving deployment excellence. In this role, you’ll serve as a trusted advisor to enterprise clients, merging deep technical knowledge of modern deployment methods (such as GitOps and Kubernetes) with strong relationship-building abilities. You’ll help customers navigate complex challenges, ensuring they maximize value from Octopus while fostering long-term partnerships. One day, you might conduct a GitOps workshop; another, assist with a Helm chart or provide guidance on scaling Argo across regions. If you enjoy tackling difficult technical problems and impacting how organizations deliver software, this position is ideal for you.
To help our teams work together effectively, this remote position requires you to be located in Europe. We are currently able to hire within the Netherlands, Poland, Germany, France, Denmark, Switzerland, and Greece.
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A typical day might look like

Serving as the primary technical point of contact for our most strategic enterprise accounts.
Developing deep relationships with customer technical teams, from DevOps engineers to CTOs.
Proactively identifying opportunities to expand and deepen customer engagement with Octopus.
Advocating internally for customer needs and feedback to shape our product roadmap.
Guiding customers through complex Kubernetes deployment scenarios and architectural decisions.
Helping customers implement and optimize GitOps workflows using Octopus Deploy and Codefresh.
Conducting technical health checks and provide strategic recommendations for deployment pipeline improvements.
Liaising with our OSS team on Argo best practices and improvements.
Leading technical workshops, training sessions, and best practice consultations.
Troubleshooting complex deployment issues and coordinate with our engineering teams when needed.
Understanding customer business objectives and align technical solutions to drive measurable outcomes.
Collaborating with sales teams to identify expansion opportunities and support renewal processes.
Developing customer case studies and success stories to share with the broader community.
Being the customer’s voice in internal product planning and feature prioritization discussions.

You'll be a great fit for this role if you:

Have 5+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
Are proficient in German and English (writing, speaking, and reading) with the ability to create technical documentation, runbooks, and customer-facing materials.
Demonstrate experience with Octopus Deploy or similar deployment automation tools.
Hold certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal.
Have a background in software development or system administration is a bonus.
Can show hands-on Kubernetes experience with the ability to troubleshoot deployments, configure networking, and advise on security best practices.
Can prove experience with GitOps implementation experience using tools like Codefresh, ArgoCD, Flux, or similar, with a track record of helping teams adopt these practices successfully.
Demonstrate problem-solving skills where you've diagnosed complex technical issues and guided customers to resolution.
Prefer a self-directed work style with proven ability to manage multiple customer relationships simultaneously while maintaining high service standards.
Exhibit a continuous learning mindset with examples of how you stay current with rapidly evolving DevOps tooling and practices.

Octopus has an internally open and transparent system for compensation. Any Octonaut can view the compensation for any role at any level. This ensures people doing the same work with the same skill get paid the same.

Benefits include a minimum of 25 days annual leave, up to 10 days of paid sick and carers leave, 12 weeks of fully paid parental leave with flexible return options, pension contributions of up to 5%, and stock options. Learn more.
Interview ProcessBelow is the interview process you can expect for this role. We know interviewing can seem daunting, but rest assured we designed our interview process to move quickly while still getting you all the information you need.
👋🏼Initial chat [30 min]Talent acquisition screen: Meet with your Talent Acquisition team and get a feel for what it would be like to be an Octonaut!
🧑‍💻 Hiring Manager chat [45–60 min]Hiring manager chat: Meet the hiring manager. This is a great opportunity to get to know each other. You should expect the hiring manager to ask questions about your professional background and goals. We welcome any questions you may have for us!
👥Team Member Technical chat [45–60 min]Team member technical chat: Meet your SE peers and revenue partners. We’ll discuss your technical talents and your experience working with customers. By the end of this call, you should have a great idea of what it’s like to work at Octopus, and we should also have a great idea of what it would be like to have you on the team!
💻 Technical Panel presentation [60-90 min] Final round chat: In this final round call, you meet cross-functional team members. You can expect a mix of leaders and individual contributors to join the chat. Show off your demo and presentation skills. Prepare and present a technical demo and discussion that highlights the value of how a technical solution solves a problem. We will give you some guidance on scenarios and expectations. By the end of this call, you should have a great idea of what it’s like to work at Octopus. We should also have a great idea of what it would be like to have you on the team! We’ll ask any final questions and encourage you to do the same.

Our public employee handbook is the best place to learn more about life at Octopus. It includes our values, how we structure teams, career progression, leave and benefits, and much more.
If you're enthusiastic about this position, even if you don’t meet all the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is in-house, and we recognize that every individual brings something unique. We take the time to review every application and consider how you might add to the team.
We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.

Important Notice About Recruitment ScamsPlease be aware that individuals and organizations may attempt to scam job seekers by offering fraudulent employment opportunities under the name of Octopus Deploy or Codefresh by Octopus Deploy. These scams may involve fake job postings, unsolicited emails, text messages, or other communications claiming to be from our recruiters or hiring managers.
Octopus Deploy will never:• Ask for sensitive personal information, such as credit card details, bank account numbers, or other financial information during the recruitment process.• Request payment, fees, or purchases from job seekers.• Send checks for equipment purchases prior to employment.
Official Communication Channels:All communication from Octopus Deploy recruiters or hiring managers will come from official email addresses ending in @octopus.com. If you receive messages from other domains (e.g., name.sr.octopus.com or generic addresses like @yahoo.com), these are not from Octopus Deploy.If you are unsure about the authenticity of a communication claiming to be from Octopus Deploy, do not provide any personal or financial information and contact us immediately at recruitment@octopus.com.
Reporting FraudIf you believe you have been a victim of a recruitment scam, please report it to the appropriate authorities:United States: Federal Trade Commission (FTC)Europe: European Anti-Fraud Office (OLAF)New Zealand: NetSafeAustralia: Australian Cyber Security Centre (ACSC)
Signs of a Recruitment ScamBe vigilant about the following red flags:• The sender uses email domains that do not end in @octopus.com (e.g., name.sr.octopus.com or generic addresses like @yahoo.com or @hotmail.com).• Poor spelling and grammar in emails or official-looking documents.• Requests for payment, financial details, or fees to proceed in the hiring process.• Receiving a check and being asked to deposit it for equipment purchases before employment.• Contacting you through informal channels such as WhatsApp, particularly in the United States.• Pressure to act quickly or threats of losing the opportunity if immediate action is not taken.
We take fraudulent activities seriously and are committed to ensuring the integrity of our hiring process. Thank you for helping us protect our community and future Octonauts!

[Note to Search Firms/Agencies]Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is position-specific. Any resumes, curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy.
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Zoovu is a leading product discovery platform that helps brands and manufacturers deliver personalized, AI-driven commerce experiences across all digital touchpoints. Our platform powers search, configuration, guided selling, and conversational discovery for global enterprises. With an emphasis on turning complex product data into intuitive discovery journeys, Zoovu is redefining how people find and choose products in a digital-first world.

The Technical Account Manager (TAM) in the E-commerce sector plays a pivotal role as a key liaison between clients and the technical team, ensuring seamless integration, support, and optimization of technical solutions. The TAM acts as a strategic advisor, collaborating closely with clients to understand their business objectives and align technical solutions to meet those needs. This role demands a deep understanding of both the technical aspects of the product or service and the client's industry, facilitating effective communication and problem resolution.

Key Performance Areas (KPAs):

1. Client Relationship Management:

- Objective: Cultivate strong and strategic relationships with clients to understand their technical requirements and ensure satisfaction.

- Key Activities:

- Serve as the primary point of contact for clients, addressing inquiries and concerns.

- Conduct regular check-ins to understand evolving client needs and challenges.

- Collaborate with the technical team to deliver solutions that align with client expectations.

2. Technical Solution Optimization:

- Objective: Ensure the optimal functioning and performance of technical solutions to meet client goals and maximize value.

- Key Activities:

- Conduct technical assessments to identify opportunities for optimization.

- Collaborate with clients to implement updates and improvements.

- Proactively address technical issues to minimize downtime.

3. Cross-functional Collaboration:

- Objective: Facilitate seamless communication and collaboration between clients and internal technical teams.

- Key Activities:

- Act as a bridge between clients and technical teams, conveying client requirements.

- Collaborate with product development teams to incorporate client feedback into future releases.

- Ensure a smooth handover of projects from sales to technical implementation.

4. Client Education and Training:

- Objective: Empower clients with the knowledge and skills needed to effectively utilize technical solutions.

- Key Activities:

- Develop and deliver training programs to clients on the effective use of technical solutions.

- Provide documentation and resources to support client understanding.

- Stay abreast of industry trends to offer insights on optimizing technical solutions.

This Technical Account Manager role within the E-commerce sector is instrumental in building and maintaining strong client relationships, optimizing technical solutions, fostering cross-functional collaboration, and providing clients with the knowledge and support needed for successful implementation and utilization of technical offerings.

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Position Summary:
We are searching for creative, passionate, Technical Account Management (TAM) professionals.
The Technical Account Managers (TAMs) at Perforce are responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction.
The TAM must be able to identify and drive the values that customers are getting from our solutions and create clear measurable objectives with them.
The ideal candidate is a positive self-motivated individual with extensive client-facing experience and a wide range of technical expertise.
The TAM is a highly motivated and adaptable individual who champions clients and advocates for them within Perforce. They are collaborative and enjoy working across teams to continuously provide customers with robust solutions to their most critical business challenges.
As a Technical Account Manager, you will be responsible for guiding our largest and most strategic clients. You will serve as the primary technical contact for assigned clients. You will engage deeply with our clients to understand their technical and business objectives, pain points and help drive business value leveraging Perforce products.
Our team is a high-performing group of technical professionals that are results-driven and client-focused. \n

Responsibilities

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers
Become a trusted Advisor by building partnership with both business and technical decision-makers.
The TAM must be able to articulate the company's technology and solutions positioning to both business and technical users
Analyze business needs and translate them into technical goals leading to powerful outcomes for our customers. Create success plans.
Mitigate and identify all technical and business risks of assigned accounts to ensure unified action plan is in place
Identify gaps and develop potential upsell opportunities within assigned accounts
Ownership of customer questions on technical and business-related issues
Deliver high-level and detailed value presentations
Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Perforce products.
Represent ‘Voice of the Customer’ with Product, Professional services, Sales, and Support to ensure that client requirements and issues are addressed and resolved
Advocate for clients across internal Perforce teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
Build knowledge within customer and internal groups though workshops, feature demos and knowledge sharing sessions

Requirements

Ideal candidate must be self-motivated with strong knowledge in the Software testing industry
3+ years of TAM experience with a bachelor's degree, preferably Computer Science or related field
Strong communication (oral and written), interpersonal and presentation skills
Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
Experience in programming languages such as Java, JavaScript, Python, C Sharp
Strong experience with CI / Automation Technologies such as Appium, Selenium, Jenkins, Maven, TestNG, JMeter
Experience in Testing/QA is considered a strong advantage
Excellent written and oral communication skills
Ability to travel (25%)
Demonstrated ability to manage complex, multi-organizational projects
High organization ability: able to work and follow processes by instructions and methods

Competencies

Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
Empathy and care for all stakeholders including employees, customers, partners, and guests

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com
Please click here for: EOE & Belonging Statements | Perforce Software
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About us

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.

Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come.

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.

Our Values

Ownership
Lead humbly
Results focused
Customer Obsession
Embrace and drive change
Innovation and continual Improvement

About the Role

At SearchStax, our Technical Account Managers (TAMs) play a critical role in driving success for our largest and most strategic customers. Acting as both solution advisor and customer advocate, TAMs partner deeply with clients to align SearchStax’s solutions with their broader business and technical objectives.

This role goes far beyond issue resolution. Our TAMs engage in proactive discovery, build trusted relationships across technical and operational teams, and help customers architect and scale robust search solutions. From guiding best practices to addressing topics like performance, scalability, security, and recovery—TAMs serve as consultative partners, deeply embedded in each customer’s success journey.

As a subject matter expert in SearchStax and the broader enterprise search ecosystem (including Solr), you’ll anticipate needs, identify opportunities, and deliver strategic value. You’ll be equally comfortable diving into technical conversations as you are aligning stakeholders and influencing decisions across an organization.

This is a foundational, high-impact role as we scale. You’ll help shape what technical partnership looks like at SearchStax and have the opportunity to build the TAM function from the ground up. The ideal candidate brings a balance of technical depth, business acumen, and relationship-building skills, along with the curiosity, resilience, and bias for action that define our startup culture.

If you love solving real customer problems, thrive in fast-paced environments, and want to help shape the future of customer success at a growing company - we’d love to meet you.

If this sounds like you, let’s talk!

What You Will Do

Collaborate with Account Executives to develop and execute retention/growth strategies within our existing strategic accounts
Serve as the technical point of contact for a portfolio of high-value customers
Build strong relationships with technical leaders and dev/engineering teams
Lead discovery discussions and develop shared roadmaps aligned to customer's business goals
Guide best practices on scaling, performance, architecture, recovery, and security
Proactively engage in customer planning sessions, implementations, and escalations
Partner cross-functionally with Product, Sales, Support, and Engineering to advocate for customer needs
Translate complex technical issues into actionable recommendations
Help shape the TAM role, tools, and processes as a founding team member

What You Must Have

Customer & Account Management Skills

Strategic mindset with the ability to guide long-term technical planning
Strong communication skills with the ability to simplify complex topics for varied audiences
Deep business acumen and ability to navigate enterprise organizations
Comfortable working cross-functionally and influencing internal priorities
High ownership mentality - proactive, accountable, and focused on outcomes
Start-up DNA - flexible, curious, scrappy, and energized by building from scratch

Minimum Qualifications (Knowledge, Skills, and Abilities)

8+ years in a customer-facing technical role
5+ years supporting enterprise deployments
Knowledge in cloud and web related technologies is required (Experience with Sitecore, Adobe or Acquia is a plus).
Proficient in cloud providers (Azure or AWS or GCP), networking/security systems/protocols and Linux systems are essential.
Familiarity with search platforms (Solr, Elasticsearch, Sitecore, Adobe, Acquia, etc.)
Working familiarity with a basic scripting language (python, ruby, etc.).
Experience leading demos, technical deep-dives, and architectural discussions
Proactive with keeping up with technology trends in cloud services.
Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred

What's In It For You

🌍 Remote-First: We're a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA.
💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.
🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.
💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.
🌴 Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays.
🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Pay Transparency

Base Salary: This position offers a base salary range of $115,000 to $168,750 annually, with an additional annual incentive target of 25% of your base compensation. Compensation package offered may vary depending on skills, experience, job-related knowledge and location.
Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.
Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.

We work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/.

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The Technical Account Manager (TAM) will be responsible for providing technical product support, increasing overall utilization of subscribed solutions and services, and delivering an overall improved customer experience. The TAM will own driving an increase in overall utilization of product solutions and services with their subscribed customers. The TAM has expertise of industry, product, and process insight and will add customer value through business insight and best practice sharing. The TAM will continuously improve satisfaction levels and ensure customer retention through deliberate customer engagements. This position will assist the Supervisor and other TAMs with special projects and lead special projects of their own. The TAMs will also identify all risk in their accounts, plan and execute customer experience improvement plans, communications with and using internal resources as necessary as well as aid all other TAMs.

The ideal candidate has a passion for customer service and performance excellence. Self-motivation, the ability to function independently and as part of a team, and a strong work ethic are essential to success. Additionally, the candidate must be an individual who has excellent communication, analytic, problem solving, planning and coordination skills, as well as the ability to develop and maintain strong business relationships and client trust.

Principle Duties and Responsibilities:

· Independently creates and implements account plans to increase product utilization for all Technical Account-managed customers.

· Collaborate with internal teams to track customer-level issues to increase efficiency and effectiveness.

· Partners with internal team members and customers to document and reach all customer goals. This includes tactical, technical, and strategic work, with regular milestone checkpoints.

· Monitor data quality for consistency and identify and track to any anomalies.

· Educates team members on best practices, assists in customer training personally or by identifying internal resources.

· Leads creation of and updates to training materials and other product or support documentation.

· Leads the drive of overall customer satisfaction.

· Partners with Problem Management to represent the VOC to the product team, emphasizing and helping to prioritize changes and enhancements to products that are most important to the client base.

· Uses effective time management for projects and meetings while adhering to deadlines.

· Creates, develops, and delivers presentation materials for onsite or video conferencing meetings with customers.

· Mentors team members through daily tasks and refines processes and resource materials where areas of improvement have been identified.

· Provides high-level oversight of customer activity and account health and increases adoption of GHX’s recommended practices.

· Develops data driven dashboards and reports to support client.

· Accurately prepares support documentation, client presentations, work plans, and other deliverables.

· Assists customers as required through case management and issue escalation.

· Leads client discussions and meetings to present analysis and reporting.

· Facilitates training sessions to implement identified initiatives.

· May be required to travel (up to 20%).

Required Skills:

· Internet savvy and computer literacy with proficiency in Microsoft Office applications, particularly advanced knowledge of Excel

· Excellent phone and onsite presence and strong written and verbal communication skills

· Expertise, knowledge, and skillsets that contribute to the development of projects and Technical Account Management objectives.

· Strong accountability and integrity due to sensitive nature of information

· Strong knowledge of and user capability with all TAM products and platforms

· Strong interpersonal skills with a positive attitude and an ability to engage with customer’s business and technical staff

· Ability to identify and solve customer problems and increase customer efficiency and product value

· Prior customer engagement experience

· Strong project management skills

· Ability to document technical processes for training, knowledge sharing, and product and process improvement

· Ability to locate areas of cost saving enhancements, product improvements, and process improvements for a given product or service

· Ability to manage large and varying workload effectively without support to overcome obstacles and meet deadlines

· Ability to participate and provide constructive feedback in development meetings with customer and GHX executives

Required Qualifications:

· Bachelor’s degree or 5+ years of healthcare supply chain experience

· Minimum of 1 year experience with healthcare supply chain - clinical healthcare experience preferred

· Strong understanding of medical product functionality and terminology

· Proficiency within the Microsoft Office Suite, particularly Microsoft Excel, Word, and PowerPoint

· Experience with project management, customer success, training and/or customer service

· Experience working in a team-oriented environment as a lead resource

· Product knowledge of GHX products or relatable supply chain experience

Estimated salary range: $62,700 - $78,300

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Who we are 🩵

We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.

The opportunity ✨

In the brand new role, as a Technical Account Manager you'll be responsible for establishing and maintaining strong relationships with our clients, ensuring their success with our platform.

You'll be the primary technical point of contact for assigned client accounts, understanding their business needs and objectives and ensuring the successful deployment and integration of our platform.

You'll also collaborate closely with our internal commercial, product development, and operational teams to facilitate a seamless customer experience and address any technical issues that may arise

This role is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.

What you’ll get up to 🌠

You'll effectively communicate technical details and providing product expertise
You'll conduct regular check-ins and technical reviews with clients to assess satisfaction, gather feedback, and identify opportunities for improvement and growth
You'll provide ongoing support to clients to maximise their utilisation of our platform
You'll analyse client usage data and metrics to proactively identify trends and opportunities for account expansion
You'll prepare and present reports, technical documentation, and presentations to stakeholders as needed
Stay up-to-date with industry trends, product updates, and competitive landscape to effectively advise clients

What we need from you 💡

You'll have comprehensive technical knowledge, specifically understanding of and experience with APIs and identity management, which are cornerstone technologies for the platform
Although the role is not deeply technical, you'll still have a strong technical background, ideally from a solutions or customer experience engineering background in the SaaS or platform-as-a-service sector
You're capable of thinking through complex problems on the spot, providing multiple potential solutions, and understanding the customer's core technical challenges
You can demonstrate your experience in managing client relationships and improving customer satisfaction
Your ability to manage stakeholders will be key, both external as as well as cross-functionally within the organisation, engaging with various teams beyond just the immediate department

We might not be right for you if:

You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.

In return you’ll get perks that take you places: ✈️

Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees
Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one
20 days working from abroad in Europe per annum.
Annual Bonus (dependant on company and individual performance)
Company pension of 9% (6% contribution from IAGL, 3% employee contribution)
25 days annual leave, + 2 days charity leave and a day off on your birthday
New joiner, birthday and recognition Avios

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.

","hiringOrganization":{"@type":"Organization","name":"IAG Loyalty","sameAs":"https://www.iagloyalty.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-03","description":"

Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource. They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint.

This position is part of the wider, Technical Support Engineering team, and can include support for Futurex’s global customer base as needed. This is a fast-paced position with high visibility, and opportunities for rapid advancement. The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

PRIMARY RESPONSIBILITIES

Provide ongoing technical support and guidance to key customer accounts
Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction
Help develop customer IT environments and provide project management services for custom initiatives
Track ongoing projects, detail service metrics, and drive new technical discussions
Train customers on the Futurex product line and data security best practices
Understand industry-specific APIs and protocols used when interfacing with external systems
Communicate account status with both internal and external stakeholders
Work closely with the technical support, sales, and product teams to support and build the overall account footprint

Requirements

REQUIREMENTS

Bachelor’s degree in Cybersecurity, Computer Science, Engineering, or related technical field
3+ years’ experience in a sales and/or technical support role
Strong communication skills
Strong problem-solving skills
Experience managing multiple projects
Motivated, entrepreneurial mindset, with eagerness to learn

STRONGLY PREFERRED

Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
Experience with multiple architectures and platforms
Experience with Linux, OpenSSL, scripting (Python, Perl, Bash)
Experience with TCP/IP networking

Benefits

Health, dental, vision, life, and short/long-term disability insurance
Paid vacation, holidays, and sick leave
Competitive compensation and opportunities for advancement
Complimentary gym membership
Retirement plan with employer contribution match
Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

","hiringOrganization":{"@type":"Organization","name":"Futurex","sameAs":"https://www.futurex.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bulverde, Texas, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-04","description":"

About OpenObserve

OpenObserve is a fast-growing, venture-backed observability platform that helps enterprises manage their logs, metrics, and traces at scale. Our platform processes petabytes of data daily for Fortune 10 companies and thousands of other organizations globally. We're known for our superior performance, cost-effectiveness, and ease of use compared to traditional solutions like Splunk and Elasticsearch.

Role Overview

We're seeking a Technical Account Manager to serve as the primary technical liaison between OpenObserve and our enterprise customers. You'll be responsible for ensuring the success of our largest deployments, focusing on customer satisfaction, technical guidance, and maintaining strong relationships with key stakeholders.

Key Responsibilities

Serve as the primary technical point of contact for enterprise customers, providing guidance on OpenObserve's implementation, optimization, and best practices
Manage day-to-day technical relationship with customers, ensuring high satisfaction and successful adoption of OpenObserve's features including logs, metrics, traces, dashboards, and alerts
Coordinate technical support for large-scale deployments processing petabytes of data daily
Work closely with the engineering team to escalate customer issues and feature requests
Conduct regular technical reviews and business reviews with customers
Monitor customer health, usage patterns, and proactively identify opportunities for optimization
Provide training and documentation to customer teams on OpenObserve's features and capabilities

Requirements

5+ years of technical experience, with at least 3 years in customer-facing technical roles
Strong understanding of observability, logging, and monitoring systems
Experience with enterprise logging solutions such as Splunk, Elasticsearch, or similar platforms
Excellent problem-solving skills and ability to handle complex technical deployments
Strong communication skills in English with ability to interact with both technical and non-technical stakeholders
Experience in managing enterprise customer relationships

Preferred Qualifications

Previous experience as a Technical Account Manager in a SaaS or enterprise software company
Knowledge of cloud platforms (AWS, GCP, Azure)
Understanding of modern observability practices and tools
Experience with large-scale data processing systems
Background in software development or systems engineering

Benefits

Opportunity to work with Fortune 10 companies and cutting-edge technology
Competitive salary and equity package
Work with a global team building the future of observability
Professional development opportunities
Remote work flexibility

","hiringOrganization":{"@type":"Organization","name":"OpenObserve","sameAs":"https://openobserve.ai"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-03","description":"

\n
Location: Madrid,Communauté de Madrid,Espagne
\n

\n\n

CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It’s becoming essential for faster modernization for cloud, raising the speed and efficiency of Software Engineering, better open source risk control, and accurate technical due diligence. CAST operates globally with offices in Europe, North America, India, China. Visit www.castsoftware.com.

CAST Technical Account Managers are strategic partners and technical advisors for our biggest and most important clients in FRANCE. You'll be a part of our rapidly growing customer success practice alongside the professional services, product support, and sales teams with tremendous opportunity to evolve as the program grows. You will maintain customer relationships, educate our customers to get the best value from our solutions, and transform customers into CAST ambassadors and advocates. If you thrive in a fast-paced environment and have experience and exposure to a variety of industries, large palette of technologies ranging from early era monoliths to latest distributed technologies, and serverless computing involving the main cloud providers then this role is for you.

As a Technical Account Manager you will:

Ensure top level customer satisfaction. Create and maintain a customer success plan and establish clear retention goals and process milestones for the client and employees to work toward.
Secure renewal and expansion of recurring revenue for CAST’s product and services.
Ensure successful onboarding of CAST’s customers with a continuous follow up process. Improve tutorials and other communication tools and infrastructure;
Become an expert on CAST products and provide technical support to clients. Help clients to understand the best ways to use CAST products based on their business or technical needs;
Engage with IT and Business executives and quickly understand their KPIs and their short-term / long-term priorities in order to provide additional value from CAST product that can help them attend their objectives.
Establish and drive Governance with the client, service providers and cloud providers. Follow-up on the actions and become an advocate for our clients within CAST.
Help accelerate change in development practices, accelerate modernization, detect risks early in software development, provide guidance on modern architectures, and increase team efficiency
Accelerate adoption of CAST Software Intelligence and integrate CAST solutions into customer’s organizations and processes, deploy metrics and Key Performance Indicators to track and continuously improve the business value
Create and animate a vibrant customer community around CAST products and create relationship with champions and ambassadors that will share the product's benefits and value internally at the clients and on external CAST or partner events.
Advocate client concerns and opportunities with the Sales, Support, and Professional Services teams within CAST.

You have:

5+ years of experience as a customer advisor, customer success manager, or Technical account manager, or technical consultant or Architect.
Proven track record of impacting development organizations by bringing new practices and increased performances;
Communication skills with ability to connect and influence Senior Management and C-Level, presenting improvement plans, managing objections and expectations, and making such plans adopted;
Proven ability to identify and resolve technical and non-technical issues, with a customer-focused approach.
Experience in interpreting metrics and making data speak to define and track improvement plans, using various reporting tools and methodologies;
Active listening skills; superior interpersonal skills; ability to work effectively with cross-functional teams;
Successfully deployed IT scorecards or adoption/success performance measurement systems;
Strong technical background in software development with understanding in application architecture, application development and lifecycle management practices;
Good understanding of software portfolio management, ADM productivity management, ICT cost control, modernization programs, risk management and SDLC transformation programs;
Good understanding of budgeting challenges for Sr Management in application development space;
Master degree in Computer Science or a related technical discipline.
Language: Spanish and English fluent and Portuguese as a plus.

If you're passionate about driving customer success and have a track record of delivering results, we'd love to hear from you!

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

CAST, líder en software inteligence, proporciona software que \"entiende\" los sistemas de software multitecnología y obtiene automáticamente información sobre su funcionamiento interno: interacciones entre todos sus componentes, flujos de transacciones, rutas de acceso a datos, cambios necesarios para migrar a la nube, riesgos del software de código abierto, impacto verde, cumplimiento de ISO 5055, etc. Es utilizado globalmente por miles de líderes digitales, ayudándolos a tomar decisiones más inteligentes, mantener y transformar software personalizado con mayor velocidad y ejercer un mejor y continuo control de los riesgos relacionados. Visita www.castsoftware.com.

Los Technical Account Managers de CAST son socios estratégicos y asesores técnicos para nuestros clientes más grandes e importantes en Iberia & Latam. Serás parte de nuestra práctica de Customer Success, en rápido crecimiento junto con los servicios profesionales, el soporte de productos y los equipos de ventas con una gran oportunidad de evolucionar a medida que crece el programa. Mantendrás relaciones con los clientes, educarás a nuestros clientes para obtener el mejor valor de nuestras soluciones y transformarás a los clientes en embajadores y defensores de CAST.

Si trabajas en un entorno cambiante y tienes experiencia en un amplio abanico de tecnologías que van desde monolitos hasta las últimas tecnologías distribuidas que involucra a los principales proveedores de la nube, entonces este puesto es para ti.

Como Technical Account Manager deberás:

Asegurar la máxima satisfacción del cliente. Crear y mantener un plan de éxito del cliente y establecer objetivos claros de retención e hitos del proceso para que el cliente y los empleados trabajen.
Asegurar la renovación y expansión de ingresos recurrentes para los productos y servicios de CAST.
Asegurar la incorporación con éxito de los clientes de CAST con un proceso de seguimiento continuo. Mejorar los tutoriales y otras herramientas e infraestructura de comunicación;
Convertirte en un experto en productos CAST y brindar soporte técnico a los clientes. Ayudar a los clientes a comprender las mejores formas de utilizar los productos CAST en función de sus necesidades comerciales o técnicas;
Comprometerte con los ejecutivos de negocios y de TI y comprender rápidamente sus KPI y sus prioridades a corto y largo plazo para brindar un valor adicional del producto CAST que pueda ayudarlos a lograr sus objetivos.
Establecer e impulsar la gobernanza con el cliente, proveedores de servicios y proveedores de Cloud. Dar seguimiento a las acciones y convertirnos en un defensor de nuestros clientes dentro de CAST.
Ayudar a acelerar el cambio en las prácticas de desarrollo, acelerar la modernización, detectar riesgos en fase temprana en el desarrollo de software, dar orientación sobre arquitecturas modernas y aumente la eficiencia del equipo de desarrollo.
Acelerar la adopción de CAST Software Intelligence e integre las soluciones CAST en las organizaciones y procesos de los clientes, implementar métricas e indicadores clave de rendimiento para rastrear y mejorar continuamente el valor comercial
Crear y animar una comunidad de clientes en torno a los productos CAST y crear relaciones con líderes y embajadores que compartirán los beneficios y el valor del producto internamente con los clientes y en eventos externos de CAST o socios.
Abogar por las inquietudes y oportunidades de los clientes con los equipos de Ventas, Soporte y Servicios Profesionales dentro de CAST.

Tienes:

Más de 5 años de experiencia como Customer Advisor, Customer Success Manager, Technical Account Manager, Technical Consultant o Architect.
Experiencia probada de trabajo en organizaciones de desarrollo.
Habilidades de comunicación con capacidad para conectar e influir en la Alta Dirección y C-Level, presentando planes de mejora, gestionando objeciones y expectativas, y haciendo que dichos planes sean adoptados.
Capacidad comprobada para identificar y resolver problemas técnicos y no técnicos, con un enfoque centrado en el cliente.
Experiencia en la interpretación de métricas y hacer que los datos hablen para definir y realizar un seguimiento de los planes de mejora, utilizando diversas herramientas y metodologías de generación de informes.
Habilidades de escucha activa, habilidades interpersonales superiores, capacidad para trabajar eficazmente con equipos multifuncionales.
Cuadros de mando de TI implementados con éxito o sistemas de medición del rendimiento de adopción/éxito.
Sólida formación técnica en desarrollo de software con comprensión de la arquitectura de aplicaciones, desarrollo de aplicaciones y prácticas de gestión del ciclo de vida.
Buena comprensión de la gestión de la cartera de software, la gestión de la productividad de ADM, el control de costes de las TIC, los programas de modernización, la gestión de riesgos y los programas de transformación SDLC.
Buena comprensión de los desafíos presupuestarios para la gestión sénior en el espacio de desarrollo de aplicaciones.
Grado de Ingeniería Informática o disciplina técnica relacionada.
Idioma: español e inglés con fluidez. Portugués será un plus de interés.

Si te apasiona impulsar el éxito del cliente y tienes un historial de entrega de resultados, ¡nos encantaría saber de ti!

\n\n\nApply to this job","hiringOrganization":{"@type":"Organization","name":"CAST","sameAs":"https://www.castsoftware.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madrid, Communauté de Madrid, Espagne","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-03","description":"

\n
Location: Meudon,Île-de-France,France
\n

\n\n

As a Technical Account Manager you will:

Ensure top level customer satisfaction. Create and maintain a customer success plan and establish clear retention goals and process milestones for the client and employees to work toward.
Secure renewal and expansion of recurring revenue for CAST’s product and services.
Ensure successful onboarding of CAST’s customers with a continuous follow up process. Improve tutorials and other communication tools and infrastructure;
Become an expert on CAST products and provide technical support to clients. Help clients to understand the best ways to use CAST products based on their business or technical needs;
Engage with IT and Business executives and quickly understand their KPIs and their short-term / long-term priorities in order to provide additional value from CAST product that can help them attend their objectives.
Establish and drive Governance with the client, service providers and cloud providers. Follow-up on the actions and become an advocate for our clients within CAST.
Help accelerate change in development practices, accelerate modernization, detect risks early in software development, provide guidance on modern architectures, and increase team efficiency
Accelerate adoption of CAST Software Intelligence and integrate CAST solutions into customer’s organizations and processes, deploy metrics and Key Performance Indicators to track and continuously improve the business value
Create and animate a vibrant customer community around CAST products and create relationship with champions and ambassadors that will share the product's benefits and value internally at the clients and on external CAST or partner events.
Advocate client concerns and opportunities with the Sales, Support, and Professional Services teams within CAST.

You have:

5+ years of experience as a customer advisor, customer success manager, or Technical account manager, or technical consultant or Architect.
Proven track record of impacting development organizations by bringing new practices and increased performances;
Communication skills with ability to connect and influence Senior Management and C-Level, presenting improvement plans, managing objections and expectations, and making such plans adopted;
Proven ability to identify and resolve technical and non-technical issues, with a customer-focused approach.
Experience in interpreting metrics and making data speak to define and track improvement plans, using various reporting tools and methodologies;
Active listening skills; superior interpersonal skills; ability to work effectively with cross-functional teams;
Successfully deployed IT scorecards or adoption/success performance measurement systems;
Strong technical background in software development with understanding in application architecture, application development and lifecycle management practices;
Good understanding of software portfolio management, ADM productivity management, ICT cost control, modernization programs, risk management and SDLC transformation programs;
Good understanding of budgeting challenges for Sr Management in application development space;
Master degree in Computer Science or a related technical discipline.
Language: French & English fluent

If you're passionate about driving customer success and have a track record of delivering results, we'd love to hear from you!

\n\n\nApply to this job","hiringOrganization":{"@type":"Organization","name":"CAST","sameAs":"https://www.castsoftware.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Meudon, Île-de-France, France","addressCountry":"France","addressRegion":"Europe"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-06-30","description":"

Description

Cynet is seeking a Technical Account Manager (TAM) to manage the technical journey of our partners (MSPs, MSSPs) in the EMEA region, ensuring seamless onboarding, deployment, technical enablement, and full product adoption.

As a TAM, you will work closely with partners to ensure they maximize the value of Cynet’s solutions. You will lead cadence calls, participate in Executive Business Reviews (EBRs), and drive adoption. You will collaborate closely with Cynet’s sales team, who will own the business relationship, while you focus on the technical success of our partners.

What will you do

Own the technical journey of partners (MSPs, MSSPs), ensuring smooth onboarding, deployment, and enablement.
Provide technical guidance and training to help partners maximize product value.
Monitor partner health, analyze trends, and ensure feature adoption.
Lead cadence calls and participate in EBRs to align with partners on technical goals.
Address and resolve technical issues, collaborating with internal teams (Support, R&D, Product).
Collect partner feedback and provide insights to influence product development.
Ensure best practices are followed to improve overall partner success.

Requirements

5+ years of experience as a Technical Account Manager, Sales Engineer, SOC Analyst
Strong cybersecurity background, preferably with experience in a startup environment.
Experience working with security vendors and partner ecosystems (MSPs, MSSPs, resellers).
Technical proficiency, with the ability to translate complex topics for non-technical audiences.
Data-driven mindset, using analytics to monitor partner health and drive adoption.
Fluent Hebrew and English speaker (mandatory)

You are

\nNone\n

About Us

\nNone","hiringOrganization":{"@type":"Organization","name":"Cynet","sameAs":"https://www.cynet.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tel Aviv-Yafo, Tel Aviv District, IL","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-07-03","description":"

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

Note: It is Remote role for candidates based in India.

The Technical Account Manager (TAM) is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres across their datacenters. The Technical Account Manager serves as a trusted technical advisor to ensure successful implementations and as an account manager to ensure that the customers become a positive reference and continue their standardization on Postgres technology. The Technical Account Manager is also the customer's single point of contact into all technical areas of EDB. As such, the Technical Account Manager’s technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.

Technical Account Managers are focused on expanding the use of Postgres in their customer’s organizations. They are acting in a consultative capacity.

What your impact will be:

Close technical engagement with several large EDB customers
Establish a close working relationship with the customers’ technical leadership team
Help EDB customers maximize the value of their Postgres investment
Assist EDB customers develop and deploy Postgres proliferation strategies
Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance and project management)
Coordinate the interaction between EDB’s technical teams, such as Professional Services, Technical Support, RDBA Services and Engineering, and the customer’s IT team
Maintain current functional and technical knowledge of the entire EDB product line
Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
Help to document best practices in developing and deploying EDB solutions
Function as a front-line technical resource for \"best practice\" and informal customer questions
Act as the liaison with the customers’ ISV partners
Travel is required up to 25% percent of the time, including limited international travel.

What you will bring:

Overall 8+ years' experience in SAAS / Data analytics / IT industry with strong customer facing skills
At least 5 years of hands-on experience with Postgres, Oracle, DB2, Sybase or MS SQL Server.
Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
Knowledgeable about data analytics and AI/ML concepts
Must be able to speak English
Demonstrated ability in customer-facing positions, preferably as a professional services consultant or a background in management consulting
Excellent analytical skills regarding technical and project management issues
Good understanding of strategic sales process
Well-developed organizational skills with an ability to manage competing client demands
Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
Bachelors / Master's degree in information technology / computer science or equivalent technical training or industry experience preferred
Professional certifications in any of the relational databases are desirable.
The Technical Account Manager is expected to complete the EDB Postgres Professional Certification level within three months, and stay current in all EDB training and certification programs at all times

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

#LI-Remote #BI-Remote

","hiringOrganization":{"@type":"Organization","name":"EDB","sameAs":"https://www.enterprisedb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"APJ"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-07-03","description":"

Location: Poland - remotely

We Are:

RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

You Will:

Conduct the technical operations for our top clients in the Polish market;
Technical support for new and existing clients by phone and email regarding all technical aspects of the campaigns;
Management of all technical issues with regard to campaign launching and running process;
Technical integration between internal campaign emission system (RTB House) and client’s e-commerce platform;
Work closely with our account managers to deliver high standards of customer service
Monitor and analyse the effectiveness of campaigns;
Propose optimization solutions for online programs;
Cooperate with our technical support team from Headquarter.

Desired Experience:

About 2+ years of experience in online technology, e-commerce and/or digital advertising;
Fluent English and Polish (C1 level);
Basic knowledge of HTML and JavaScript;
Experience with debugging tools (e.g. firebug, web browser consoles), Google Tag Manager;
Experience in using Google Analytics 4 will be an advantage;
Strong analytical skills;
Good time management skills and attention to detail;
Ability to solve problems efficiently;
High level of motivation and willingness to learn.

We Offer:

A unique opportunity to join a creative, dynamic company in online advertising;
Competitive salary plus bonus scheme and personal development budgets;
Remote working model ensuring a real work-life balance;
An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;
Numerous opportunities to build your own path of self-development;
Stable, long-term cooperation based on a B2B contract or contract of mandate.
Unique learning opportunities from commercial and HQ business support teams;
A proven history of customer satisfaction with our AI-powered retargeting technology (check out our client success stories at https://www.rtbhouse.com/success-stories/)

Apply now!

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

","hiringOrganization":{"@type":"Organization","name":"RTB House","sameAs":"https://www.rtbhouse.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-07-02","description":"

Description

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps’ platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.

The ScaleOps platform dynamically manages the application’s resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.

With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.

We’re looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing them with technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the ScaleOps platform from a technical and business perspective.

What You Will Be Doing:

Engage with customers to ensure their success.
Partner with the sales team to drive our customer's journey, build technical wins, and grow champions
Develop a deep understanding of customers’ goals and objectives and articulate how our offerings address their needs.
Create and own value-based relationships at all levels in customer organizations.
Actively participate in all phases of planning and execution, from initial discovery to the technical win.
Develop and maintain a deep understanding of the ScaleOps product to demonstrate the value of our offering in sales meetings and at events such as meetups and conferences.
Advise the sales team on effective ways of positioning the ScaleOps product.
Onboard, educate, enable our partners, and support them in sales cycles.
Deepen both your sales and technical skills through self-driven education while taking advantage of all the professional development opportunities provided by ScaleOps.

Requirements

What You Bring Along:

3+ Hands On experience working with cloud-native technologies, such as container technologies and Kubernetes - Must.
Minimum three years experience in customer-facing roles, such as technical sales or sales/solution engineering position - Must.
A track record of success in a technical presales role - enough experience selling and implementing technology to earn your customer’s trust.
A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.

","hiringOrganization":{"@type":"Organization","name":"ScaleOps","sameAs":"https://scaleops.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tel Aviv-Jaffa, Tel Aviv District, IL","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-07-02","description":"

So, what’s the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?

Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services.
Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.
Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.
Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services.
Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
Excellent customer service and communication skills, with fluency in both written and verbal communication.
Ability to multitask effectively and thrive in a fast-paced environment.
Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7528
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

About NiCE

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Help us to increase the number of successful products in the world!

🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones.
🎤 Interview process: Read more about our interview process.
🖥️ Team: Sales & Customer Success
💼 Manager: Simon Fisher
💰 Compensation: Please check our compensation calculator.
🦔 Read more about how we hire and how we think about Diversity & Inclusion.

About PostHog

We’re equipping every developer to build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, experiments, a CDP, SQL access, a data warehouse, and LLM observability… and there’s plenty more to come.

PostHog was created as an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 100,000 companies have installed the platform. We've had huge success with our paid upgrades, raised bags of money from some of the world's top investors, and have extremely strong product-led growth – 97% driven by word of mouth.

We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly revenue growth and with more than $20m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

What we value

We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.
We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.
Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.
Solve big problems - we haven't built our defining feature yet. We are all about acting fast, innovating, and iterating.

Who we’re looking for

This is not your typical Sales role. If you’re looking for a classic ‘AE who pairs with a sales eng then passes the customer to CS to take care of’ role, you should stop reading now.

We’re looking for someone who is:

Technical enough to help our customers - you need to be incredibly helpful and solve real problems without asking a sales engineer for help. No going away and asking an expert by default - you will be the expert.
Great at reading the signs of which inbound customers to focus on - you will be laser focused on helping customers who match our ICP, and not spending time where you can’t have an impact.
Good at maintaining long term relationships past the initial sale - you will own the relationship and sell new products in as fast as we build them, not just hand off to a customer success manager.

We’re building every tool a product engineer needs to build better products, and our strategy is working - we’re finding customers organically using 2, 3, or even 4 PostHog tools at a time. Your challenge is to drive multi-product adoption without forcing people into using tools they don’t need.

Our sales are 100% inbound right now - we have over 1,000 organizations signing up to use PostHog every week. We have product market fit and loads of customers happily self-serving to large contract values, but staying focused on the biggest opportunities is increasingly challenging as a result.

What you’ll be doing

We’ve proven that to be successful with our customers, we don’t need to stack multiple people all doing different roles for a customer. With the right person working with them, who has the right balance of commercial and technical skills, we can get them excited enough to switch to PostHog and stick with us for a long time.

Technical Account Managers have an existing book of business - these are engaged, high paying ($20k+/yr) customers who we think have huge expansion potential. Some of these people have never talked to us before! Whilst there is a split in focus there is a lot of overlap between the two roles:

Owning customer feedback and making sure it gets to the wider PostHog team - you’ll work directly with product teams, we don’t believe in bureaucracy here.

Being hyper responsive is obviously a must - you need to feel like an extension of a customer’s existing team. We try to do as much customer comms in Slack as possible.

You’ll need to be an expert on all PostHog products so that you can help customers see the value and adopt them.

This is a great role for someone who has been an AE before and has owned longer term customer relationships, but equally good if you have been a sales eng/product specialist and are tired of letting the sales team get all the credit!

This role has a base salary component plus commission for hitting/exceeding sales targets - the salary in our compensation calculator is your expected total pay for on-target earnings.

What you won’t be doing

❌ Taking someone with you to every customer meeting - it’ll normally be you and the customer. Very occasionally you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product.

❌ Automating everything - a big part of this role will be ‘inefficiently’ building a lot of white glove, 1-1 customer relationships, so you can’t just rely on email sequences.

Requirements

You’re able to go deep on understanding PostHog’s products, including more technical ones like Feature Flags and Data Warehouse. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations. For example, you should be able to advise on configuration best practices to companies with multiple products and applications, advising on the pros and cons of different SDKs and how to implement PostHog into their existing stack.
Commercially-minded - you’re excited about growing and retaining revenue. If we’ve never spoken to a particular customer, you’ll get creative to get them to engage.
Strong customer focus - you need to help our users and remove any blockers to them using Posthog effectively.
Good at handling relationships strategically - helping a customer achieve their goals over time, expanding their usage and buying more and more products from us as they do so, while saying no to customers who we’re not right for.

Nice to have

Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
You’ve been the owner of several customers in the several $20k-100k+ ARR range previously.

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

Benefits

What we offer in return:

💰 Generous, transparent compensation and employee-friendly equity in PostHog
🌴 Unlimited time off with a 25-day minimum (in 2021 the team on average took 32 days off)
🏥 Private medical insurance, including dental and vision (US and UK only)
👵 👴 Pension/401k contributions (4% matching)
🍼 Generous parental, bereavement and child loss leave
📕 Training budget and free books
☕ $200/month budget towards co-working or café working and $300/month for team socials
🤝 $100/month budget to provide support to open-source projects
💸 We'll be your first investor
🛫 Regular team off-sites (we went to Iceland in March) with carbon offsetting for work travel with Project Wren

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Please note that this is a hybrid position with a mixture of in-office and home-based working.

While we welcome all applications, this role does not offer relocation assistance. We encourage applications from candidates who are local to New York State or are able to relocate independently.

Part of the Rocket Science Group, Terminal Velocity is a multinational team composed of seasoned multiplayer veterans with experience from top studios like Blizzard, PUBG, Epic, and Unity. We specialize in designing and supporting platform services tailored to the unique needs of our clients, focusing on social, monetization, matchmaking, and fleet management systems. We pride ourselves on delivering stable services and boring game launches, blending deep technical expertise with an understanding of today’s global gaming environments.

Terminal Velocity is more than just a team; it's a launchpad where our diverse expertise comes together to craft the next generation of gaming experiences. We’re committed to empowering studios and publishers to overcome the most complex challenges in today’s gaming landscape.

ABOUT THE ROLE:

As a Senior Producer at Terminal Velocity, you will work closely with our engineering teams to deliver a variety of back end products and services to meet the unique needs of our global gaming client base.

The Senior Producer will be the main point of contact between the studio and our clients, and will be responsible for maintaining a productive and positive relationship ensuring timely and efficient communication and the successful delivery of all project milestones. As the primary liaison between our internal teams and external clients, you will ensure the successful delivery of high-quality products and services. Your ability to formulate actionable plans and organising our internal teams, while managing stakeholder expectations, will be essential to our success. In this role, you'll work on cutting-edge, innovative projects at the forefront of the game industry, helping shape and support the next generation of live service titles.

WHAT YOU’LL DO:

Project Management & Delivery:
Manage the entire lifecycle of multiple projects, ensuring milestones are delivered on time and within scope and budget. Align teams around project plans and schedules, executing efficiently within Agile practices.
Account Management:
Act as the primary point of contact for clients, building trust and maintaining strong, collaborative relationships. Serves as the voice of the client within the organization, ensuring their needs and objectives are prioritized.
Strategic Thinking: As part of the above, has the ability to identify the strategic needs of our clients and their respective objectives and priorities, enabling organic growth.
Risk Management & Quality Assurance:
Identify, communicate, and mitigate project risks, ensuring quality standards are upheld.

Communication:
Provide regular updates to clients about project progress, challenges, and solutions, ensuring transparency. Aligning with this, ensuring we get sign off on each deliverable via clear comms.
Expectation Management:
Align client expectations with project realities, negotiating scope or timeline adjustments as needed.
Upselling & Business Expansion:
Identify opportunities to expand client relationships by working with BD and Engineering to pitch additional services or capabilities.

Culture & Team Collaboration:
Foster a collaborative, positive work environment and manage distributed teams across time zones. Drive continuous improvement within the team.
Reporting & Documentation:
Maintain project documentation and deliver regular status reports to stakeholders. Ensure key learnings are shared to improve future projects.

SKILLS:

Basic understanding of back-end development and principles to support effective client communication and technical problem-solving.
Excellent project management skills, with solid experience using tools like Jira, Github, or similar.
Ability to communicate complex technical information to non-technical stakeholders effectively.
Strong problem-solving skills, with the ability to quickly assess situations and provide actionable solutions.
Strong organizational skills with attention to detail across multiple projects and teams.

WHAT WE VALUE:

5+ years experience: Strong professional production, technical account manager, or project management experience.
Mentorship: Experience of mentorship skills, managing, coaching or mentoring less experienced producers.
Multi-discipline Team Experience: Coordinating and/or managing multiple teams of multi-discipline engineers.
Strong Organizational Skills: Attention to detail across multiple projects and teams.
Drive: Keep team members working efficiently and effectively toward project goals, maintaining focus on the valuable product increments and scope.
Passion: Championing continuous improvement and setting out new challenges for your studio.

WHAT WE CAN OFFER:

Hybrid Working Arrangement: As a member of our team, you’ll have the flexibility to work at home and collaborate with your fellow engineers in person!
Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Employer Matching
- Annual Leave, Plus 9 Paid Holidays and Winter Break Office Closure
Annual Research Credit: We always encourage personal growth, so we provide all of our team members with an annual credit to further enhance your skills!
Professional Development: We offer biannual reviews, as well as opportunities to collaborate across disciplines, internal tech talks, and the chance to learn from specialists with backgrounds from across the games and software development industries.
Work-Life Balance: We really believe that home life comes first and we promote a flexible working environment. And as an added bonus: We don’t crunch!
Family Friendly: We understand the importance of family, which is why we offer 6 weeks full of Maternity, Paternity, and Adoption Leave to support you during this exciting time!
Office Perks: In addition to everything above, we also provide:
- Weekly Team Lunches (plus Snacks!)
- Fully Equipped Team Lounge, Including our Favorite Consoles and Games
- And, most importantly, a supportive and creative working environment made up of talented and friendly people, as well as the opportunity to work on some pretty cool games and projects – if we do say so ourselves!

A Friendly Note from the Recruitment Team:

Even if your profile isn’t an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.

Rocket Science is an equal opportunity employer and is committed to providing a worry-free workplace void of discrimination or harassment. Rocket Scientists are expected to foster and champion an environment in which everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

The salary for this role is typically within the range of $85,000-135,000/year. Please note that this range includes multiple levels of experience and actual pay will ultimately be contingent upon a variety of factors, including your own combination of experience, skills, and qualifications.

#li-hybrid

","hiringOrganization":{"@type":"Organization","name":"Rocket Science Group","sameAs":"https://www.rocketscience.gg"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Albany, NY","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-07","description":"

\n\n

So, what’s the role all about?

How will you make an impact?

Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
Excellent customer service and communication skills, with fluency in both written and verbal communication.
Ability to multitask effectively and thrive in a fast-paced environment.
Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What’s in it for you?

Enjoy NiCE-FLEX!

Requisition ID: 8198
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

\n\n \n

About NiCE

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

So, what’s the role all about?

How will you make an impact?

Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services.
Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
Technical Expertise: Leverage deep knowledge of NICE products and technologies to troubleshoot client issues and optimize their solutions.
Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NICE solutions.
Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NICE products and services.
Continuous Improvement: Contribute to the development and improvement of NICE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
Excellent customer service and communication skills, with fluency in both written and verbal communication.
Ability to multitask effectively and thrive in a fast-paced environment.
Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

Requisition ID: 8196
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

About NiCE

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

So, what’s the role all about?

How will you make an impact?

Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

Have you got what it takes?

Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
Excellent customer service and communication skills, with fluency in both written and verbal communication.
Ability to multitask effectively and thrive in a fast-paced environment.
Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

What’s in it for you?

Enjoy NiCE-FLEX!

Requisition ID: 8197
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

\n\n

About NiCE

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

","hiringOrganization":{"@type":"Organization","name":"NICE","sameAs":"https://www.nice.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philippines - Manila","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-07","description":"About CogniteEmbark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year . In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where Ai and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Learn more about Cognite hereCognite Product Tour 2024Cognite Product Tour 2023Data Contextualization Masterclass 2023
Our valuesImpact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
Cognite Global Strategic ServicesServices is the Scaling Engine of Cognite. TAMs are a key lever in that engine.
OverviewAt Cognite, Technical Account Managers (TAMs) are trusted advisors responsible for helping strategic customers realize tangible value from Cognite Data Fusion (CDF) and accelerate scalable outcomes. They play a central role in delivering on our Scaling Engine ethos; collaborating across Services, Product, Engineering, and Account Teams to ensure our technology is deployed with excellence, adopted with purpose, and expanded with value.
TAMs lead the technical relationship across the customer lifecycle: from validating architectural decisions during pre-sales, to supporting deployment and operationalization post-First Value, and ultimately co-owning technical alignment for expansion and renewal. They are also essential in enabling our partner ecosystem, ensuring solution integrity, and elevating the Cognite experience through feedback loops to Product and Customer Enablement.\n

What You'll Do

Architect with Impact: Work with central customer IT teams to align on a target architecture for CDF across their enterprise and ensure fit within their ecosystem.
Collaborate Across Pre-Sales and Field Engineering: Partner with Field Engineering and Solution Architects during pre-sales to ensure technical continuity into deployment.
TAMs provide customer context and future-state alignment to help accelerate early value realization and ensure a strong post-sale handover.
Deploy with Confidence: Guide secure solution deployments (IAM, networking, data pipelines), ensuring alignment with Cognite best practices and supportable design.
Drive Value Realization: Partner with Customer Success, Services Delivery, and Value Engineering to align architecture and use case roadmap with customer business goals.
Support Scalable Adoption: Co-develop adoption programs, facilitate end-user feedback loops, and support Enablement in scaling best practices across accounts.
Identify and Surface Expansion Opportunities: Act as a trusted advisor who understands the customer's evolving needs and business priorities. While not responsible for direct sales, TAMs play a critical role in identifying new use cases and scaling opportunities that Customer Business Executives (CBEs) can engage on commercially.
Catalyze Expansion: Provide technical insight to Account Management and CBEs to accelerate and de-risk expansion and renewal opportunities.
Activate Partners: Collaborate with Solution Partners and validate technical quality of partner-delivered solutions for your assigned accounts.
Close the Feedback Loop: Be the voice of the customer to Product and Engineering; especially around product limitations, roadmap priorities, and repeatability.
Champion Cognite Culture: Model curiosity, empathy, and speed in cross-functional collaboration to bring out the best in our teams and our customers.

Who You Are

Bachelor’s or Master’s degree in Computer Science, Data Engineering, Information Systems, Technology or related field. Masters preferred.
5–12+ years of experience (TAM / Director level) in roles such as solution architect, data engineer, software developer, or enterprise architect.
Deep technical understanding of enterprise integration patterns, cloud architecture, data platforms, identity management, and networking security.
Hands-on experience with tools like Git, CI/CD pipelines, deployment automation, and DevOps workflows.
Strong familiarity with industrial source systems, time-series data, OT/IT integration; especially in O&G, Manufacturing, or Power & Utilities, preferred.
Demonstrated ability to engage and coach technical stakeholders across seniority levels with credibility and clarity.
Experience facilitating technical workshops, co-design sessions, and escalation management with enterprise customers.
Comfortable operating in matrixed, fast-moving SaaS environments where shared success and trust are key currencies.

Traits that will help you be successful:

You are structured, detailed, and value operational excellence.
You embrace a DevOps mindset and believe in scalable, supportable design.
You take initiative and follow through on commitments.
You believe in shared success and bring positive energy to collaboration.
You are passionate about Cognite’s mission — and want to be part of a team that’s building something bold.
You want to have fun while delivering world-class outcomes.

A snapshot of our many perks and benefits as a Cogniter* Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more* Flat structure with direct access to decision-makers, with minimal amount of bureaucracy* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries* Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
Why choose Cognite? 🏆 🚀Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇

Apply today!If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.","hiringOrganization":{"@type":"Organization","name":"Cognite","sameAs":"https://www.cognite.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Abu Dhabi","addressCountry":"United Arab Emirates","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! The Lightedge Technical Account Manager will deliver professional and expert support to our Strategic customers, engaging directly on complex projects and day to day operations. This role encompasses both the support and troubleshooting of customer issues as well as the creation of detailed supporting documentation. With a balanced approach, the Technical Account Manager excels in resolving complex challenges and orchestrating with internal operations teams to ensure prompt support, prioritization of issues, and customer satisfaction.   \n

Responsibilities

This position will report to the Sr VP of Operations and will serve as the primary point of contact for assigned customers to address and resolve technical issues, demonstrating a trusted commitment to delivering a superior customer experience. 
Engage in collaborative efforts with internal teams to streamline issue resolution and maintain regular communication with leadership, client experience teams, and sales to align on customer strategies and feedback. 
Partner with client experience teams to host quarterly reviews with customers to evaluate and ensure the precision and relevance of technical documentation, fostering an environment of continuous improvement and alignment with customer objectives, and ticket resolution. 
Facilitate and manage customer-driven projects and system upgrades, ensuring seamless integration and minimal disruption to customer operations. 
Maintain visibility on client environmental health and communicate effectively with external and internal teams to help ensure system uptime for assigned clients. 
Facilitate the creation, update, and maintenance of critical support documentation such as environment designs, runbooks, and disaster recovery plans.
Review thorough analyses and develop strategic plans for remediation and improvement, addressing both customer and internal issues to optimize system performance. 
Participate in On-Call rotation, demonstrating readiness and expertise to address urgent needs, while also managing additional responsibilities as required to adapt to the dynamic needs of customers and the organization.

Education and Experience

Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience will be considered  
4-7 years of experience in a technical support, system administration, engineering, or customer experience role
Experience working in a datacenter or managed service provider a plus  
Experience using ServiceNow, Salesforce, and Waterfall / Kaban style project management software 
Strong troubleshooting and problem-solving skills  
Experience working and opening trouble tickets with vendors and / or telecom carriers  
Excellent communication and interpersonal skills for work in a collaborative team environment  
Capable of managing multiple projects simultaneously  
Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly  
Able to maintain professional demeanor under stress  
Demonstrated willingness to learn and adapt to changes in technology  
Able to remain solution-focused and composed in high-pressure situations.
Demonstrated ability to learn and adapt to new technologies.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

","hiringOrganization":{"@type":"Organization","name":"Lightedge","sameAs":"https://lightedge.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, Texas","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"

Introduction to Demandbase:

Demandbase is the leading account-based GTM platform for B2B enterprises to identify and target the right customers, at the right time, with the right message. With a unified view of intent data, AI-powered insights, and prescriptive actions, go-to-market teams can seamlessly align and execute with confidence. Thousands of businesses depend on Demandbase to maximize revenue, minimize waste, and consolidate their data and technology stacks - all in one platform.

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, “Best Workplaces for Millennials” and “Best Workplaces for Parents”!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

We are looking for an enthusiastic, customer success driven Technical Account Manager (TAM) who will be a technical product expert navigating customers' hands-on tasks to help drive outcomes and implement strategic vision. Working closely with our customers and internal teams from Sales, Product Development, and Customer Success, you will develop solutions within current Demandbase products to meet customers’ needs. You’ll be responsible for listening to customer challenges and gathering customer requirements in order to enable our customers to better utilize the Demandbase suite of products with success.

We’re looking for candidates with excellent project management skills, technical acumen and strong knowledge and experience across the following B2B related applications:

SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
Focus in the area of Salesforce automation (SFA), Lead Management and Marketing
Focus on marketing automation, lead scoring, lead nurturing and campaigns automation

The goal of the TAM practice is to deepen adoption, be an extension of the customer team, develop relationships with customers, drive outcomes and improve results.

The base compensation for this position, not including the company bonus, is: $70,000-$100,000

What you’ll be doing:

As part of our Professional Services Team, you will be responsible for helping drive customer satisfaction, adoption, and renewals. This will require you to:

Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship
Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack.
Assist customers with business and technical requirement definition through subject matter expertise.
Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations
Lead customer calls and discussions, and provide meeting agendas
Collaborate with customer to define positive business outcomes and become integral part of their team’s success
Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication.
Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism.
Provide technical consultations for architecture integration and service optimization
Manage technical feature requests and requirements that are key to the customer’s success and process workflow
Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.
Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/MarTech stack.
Supporting customer office hours and internal enablement as needed

What we’re looking for:

Minimum of 4 years of experience in a technical, agency or marketing operations role.
Solid understanding of CRM and Marketing Automation solutions
Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Proven ability to provide a quick resolution to problems
Excellent presentation skills
Project Management / PMP skills preferred by not required
At least 3 years consulting experience integrating Sales and Marketing technology including all of the following:

SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
Experience in the area of Salesforce automation (SFA), Lead Management and Marketing
Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
Experience with marketing automation, lead scoring, lead nurturing and campaigns automation

Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred

Benefits:

We offer a comprehensive benefits package designed to support your health, well-being, and financial security. Our employees enjoy up to 100% paid premiums for Medical and Vision coverage, ensuring access to top-tier care for you and your loved ones. In addition, we provide a range of mental wellness resources, including access to Modern Health, to help support your emotional well-being. We believe in a healthy work-life harmony, which is why we offer a flexible PTO policy, 15 paid holidays in 2025—including a three-day break around July 4th and a full week off for Thanksgiving—and No Internal Meetings Fridays to give you uninterrupted time to focus on what matters most. For your financial future, we offer a competitive 401(k) plan, short-term and long-term disability coverage, life insurance, and other valuable benefits to ensure your financial peace of mind.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase:

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.

Personal information that you submit will be used by Demandbase for recruiting and other business purposes. Our Privacy Policy explains how we collect and use personal information.

","hiringOrganization":{"@type":"Organization","name":"Demandbase, Inc.","sameAs":"https://www.demandbase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Hub","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"

Technical Account Manager

Banking Client HQ

Reporting to: Group Account Director

Hours: 0800-1700 Mon-Fri

Position Concept

Key Tasks

Duties to include:

Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors.
Operate all systems within the facility in a competent, effective and efficient manner (including HV/LV Switching Operations). Making recommendations for improvement and providing concise technical reports when required.
The management control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.
Working closely with the engineering team you should ensure that for Specialist Vendors visits have been prepared and approved inline with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works.
Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).
Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress and managing the team performance to ensure compliance with expected outputs.
Attend weekly operations meetings, and other client meetings as requested, in conjunction with Monthly & Quarterly Report Meetings.
Completing the Monthly and Quarterly Engineering Reports ensuring that significant events or activities are noted. (Including MEP Asset Reliability Reports)
Ownership of engineering risk register and report on critical systems availability/asset reliability.
Review of engineering competency, skills gaps and future training, ensure contract is staffed by competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
Compilation of critical incident & near miss reporting and after-action reviews for any critical incident.
Ensure all MEP planned/corrective/reactive maintenance is undertaken in line with requirements of OEM/SFG20 as a minimum.
Ensure all critical equipment operational issues are brought to the Customers attention immediately and provide all relevant reports with recommendations
Ownership of statutory compliance (Logbooks) and Integral/JLL Global and Regional Compliance Standards.
First Line Management of escalation of Specialist Vendor performance issues.
Ensure all technical / legislative updates are effectively communicated and implemented by the engineering team
Active participation in the site escalation process, including on-call and support in the event of MEP emergency response requirements.
Ownership of the financial performance of the account including the development of opportunities relating to projects.

Personal Specification:

Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres or Similar
HV/LV Authorised Person (Or the ability to attend the training required to obtain sign off by AE)
Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
C&G Pts. 1 & 2, equivalent or exceeds.
18th Edition IEE: Wiring and Installation.
IOSH Managing Safely (Or NEBOSH equivalent)
Excellent communication skills and the ability to deal with all levels of staff/management/customers.
Ability to lead, motivate and direct a small team of engineers and supervisors. Completed ILM3/5 or similar.
Enthusiasm & Proactive in achieving the highest standard of operation.
Have excellent IT and report writing skills.
Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training such as HV/LV Authorised Person Training
Advanced communication skills with a full understanding of customer needs & expectations
A high level of initiative, with drive to continuously improve the operation.
A smart presentable professional appearance
Ability to comprehend and act upon both verbal and written instructions
Integrity, honesty and punctuality is also expected
Collaborative Team Player, who works effectively to achieve common goals.

","hiringOrganization":{"@type":"Organization","name":"Integral UK","sameAs":"https://integral.co.uk"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, GB / City Of London, GB","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"Remote, Qatar, Full Time, Individual Contributor, 3 years of experience
Who We Are
Yuno enables any company to accept all available payment methods and manage fraud detection and prevention through a single integration. Our strength is in our people, founded by a team of experts in the payments and IT industries, Yuno has built a high-performance payment orchestrator. Our technology gives companies access to top payment capabilities, allowing them to engage customers confidently and manage global business operations seamlessly.

Shape your future with Yuno!
We are orchestrating the best high-performing team!If you are a Technical Account Manager ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution.

🟣 How Yuno will challenge you• Leading discussions with senior leadership regarding technical and product strategy, incidents, trade-offs, and risk management.• Developing close relationships with customers to understand their business/operational needs and technical challenges, and helping them achieve the greatest value from our products.• Working with developers and senior engineers to provide advocacy and strategic technical guidance, helping customers plan and build solutions that proactively drive application health.• Collaborating with Product and Development teams to customize specific products for customers.• Monitoring the progress of product integrations and ramp-ups to ensure their success.

🟣 The skills you need
Minimum Qualifications• Fluency in English• Minimum 2 years of experience in a technical account manager or integration engineering role, preferably in a fintech or payments industry.• Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols and API management tools (e.g., Postman, SoapUI, Swagger).• Proficiency in Web fundamentals (HTML, CSS, JavaScript, RESTful API, Frameworks )Expertise in at least one of the server-side languages (Golang , Python, Node.js, others...) • Exposure to some of the server and database technologies (Apache, Nginx, ISS, MySQL, Oracle, PostgreSQL, MongoDB, etc.)
Preferred Qualifications• Experience with a ticketing system is a plus.• Excellent analytical, technical, problem-solving, and project management skills.• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously.

🟣 What Yuno offers you• Competitive compensation• Remote work - You can work from anywhere!• Home office bonus - We offer a one time allowance to help you create your ideal home office.• Work equipment• Stock optionsHealth Plan, no matter where you are• Flexible Days off • Language, professional and personal growth courses","hiringOrganization":{"@type":"Organization","name":"Yuno","sameAs":"https://www.y.uno/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Doha","addressCountry":"Qatar","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"Founded in 2022, Adlook merges the art of advertising with the science of technology, drawing on deep learning to develop impactful and privacy-dedicated solutions. Catering to the world's leading brands and advertising agencies, Adlook, through its cutting-edge DSP, provides tailored services designed for customized and outcome-based advertising solutions. These offerings align closely with diverse client needs, promoting marketing success and a positive digital ecosystem impact while prioritizing user privacy.
Operating across the Americas and EMEA, Adlook integrates with 700+ publishers for a 95% internet reach. As a one-stop shop, it enhances campaigns in premium and broad contexts, securing guaranteed results for clients like Sanofi, Mars, and Heinz.\n

Requirements:

Minimum of 2 years in Programmatic or Campaign Management roles in digital advertising
Strong technical aptitude, with the ability to master DSPs and drive client performance improvements
Very good analytical and problem solving skills
Experience in data onboarding and optimizing campaign performance using various data sources with a proactive attitude.
Proficiency in The Trade Desk, Google DV360, Xandr, Amazon DSP, or other DSPs
Solid understanding of the programmatic landscape, including DSPs, DMPs, RTB, tagging, and bidding
Strong data interpretation skills using Microsoft Excel, Google Sheets, or other data analysis tools
Natural aptitude for learning new products and understanding feature functionality
Excellent verbal and written communication skills, with experience collaborating across diverse teams and stakeholders
Fluent Polish and English in both speaking and writing
Location- Warsaw or nearby (hybrid working model with min. 2 days a week working in the office)

Nice To Have:

Experience with Google Analytics, Google Tag Manager, and understanding of data, triggers, and events configuration
Familiarity with HTML, JavaScript, CSS, SQL

Responsibilities:

Investigate and resolve campaign performance issues, including discrepancies, frequency analyses, publisher and host performance, tag drop-offs, and more
Monitor campaign pacing and delivery to achieve client objectives and budget targets
Collaborate with clients to ensure seamless tracking code integration and provide troubleshooting support when needed
Act as a technical liaison for client-facing teams
Contribute to knowledge sharing, training, and the development of best practices within the programmatic team

Why Join ADLOOK:

Collaborate with prestigious tier-one agencies and brands, leveraging your expertise to drive innovative advertising strategies and contribute to their success in the ever-evolving digital landscape
Make a significant impact at a rapidly growing global company collaborating with the clients all over Europe
Hybrid work model where we meet at the office min. twice a week
Collaborate with exceptional colleagues in a fast-paced, international setting
Immerse yourself in a friendly, dynamic environment with passionate professionals who love technology and advertising solutions

","hiringOrganization":{"@type":"Organization","name":"Adlook","sameAs":"https://www.adlook.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warsaw, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities:

Provide product and technical support for assigned accounts
Identify and develop potential new business opportunities
Convey customer requirements to Product Management, Marketing and Engineering teams
Provide functional and technical support to customers
Respond to customer questions on technical and business related issues
Deliver high-level and detailed sales presentations
Responsible for attending conferences, seminars, etc

Qualifications:

Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
5-7 years relevant experience
Bachelor degree or equivalent experience
Excellent written and oral communication skills
Able to travel throughout sales territory
'Big 4' or similar consulting experience a plus

#LI-Remote

Qualys is an Equal Opportunity Employer, please see our EEO policy.

","hiringOrganization":{"@type":"Organization","name":"Qualys","sameAs":"https://www.qualys.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ohio, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a technology company and we’re best known for our food delivery platform. We’ve grown our operations from just four countries across the Nordics to 30 countries across Europe and Asia today and are expanding our offering beyond food into retail, ranging from grocery to home & general merchandise.

We are looking for a Technical Account Manager to join our Merchant Integrations team in the Merchant Strategy and Operations Group to help POS companies, ERP companies, and other software providers build integrations with Wolt Merchant products at the foundation of Wolt. Our mission is to make Wolt an integral part of our merchants' daily lives. In Merchant Integrations we give them tools and automation that are useful, efficient, reliable, and delightful to use. Essentially, we aim to save hours of our merchants time with automation - enabling them to focus on doing what they do best. Our users are tens of thousands of restaurants and shops, and hundreds of thousands of merchant employees. Our tools are used by them daily, with a very high degree of engagement.

The role will focus on proactively building product partnerships with 3rd party software providers by ensuring that integration builds are correctly implemented and upgraded. This is your opportunity to join one of the most successful growth companies in Europe, disrupt the delivery industry, and work on the products that can be offered to our partners ( restaurants and retailers).

What you’ll be doing

Manage the entire lifecycle of API integration projects, from initial analysis through scope definition and planning, to development and launch, ensuring alignment with business objectives and stakeholder expectations
Driving API-feature adoption, including managing incoming integration requests from integrators and reaching out to POS companies and facilitating integrations with Wolt.
Working with the integrations product team at Wolt to discover product partnership needs across various markets.
Planning and executing integration rollouts to existing and new merchant venues on Wolt.
Guiding implementation: Proposing various integration data flows based on use cases and merchant challenges as well as helping integrators with testing and best practices.
Managing relationships and monitoring integrations, supporting our local teams with 2nd Level-Support request for integration partner
You will be reporting to the TAM Team Lead

Our humble expectations

A solid understanding of APIs, functional testing and experience in management tools such as Postman is a plus.
Project management experience, preferably agile, to help middleware and software partners implement and manage integrations.
Drive, ownership, and independence. Comfortable working both independently as well as managing a group of stakeholders, often in parallel across multiple topics.
Stellar capabilities in running down complex technical topics for an non-techical audience
Good experience in generating insights with Looker or other BI tools is a plus!
Develop and maintain comprehensive internal technical documentation and detailed instructions, ensuring they are up-to-date, easily accessible, and effectively communicated to all relevant stakeholders to support seamless project execution and support
Experience or contacts with POS, MWP or other integration partner from the DACH region is a strong plus

It may sound like we are looking for a unicorn (which we probably are), but we believe in unicorns - we are looking for the perfect fit to support us in taking our product to the next level. If you think you might be the one, we are hoping to hear from you!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

","hiringOrganization":{"@type":"Organization","name":"Wolt","sameAs":"https://wolt.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Berlin, Germany","addressCountry":"Germany","addressRegion":"Europe"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"
Join Adlook, a leading global mediatech company revolutionizing the advertising landscape with our cutting-edge, Deep Learning-driven cookieless DSP. We are dedicated to delivering guaranteed media performance and zero-ad waste solutions, propelling next-gen brand growth on the open web\n

Responsibilities:

Investigate and resolve campaign performance issues, including discrepancies, frequency analyses, publisher and host performance, tag drop-offs, and more.
Monitor campaign pacing and delivery to achieve client objectives and budget targets.
Collaborate with clients to ensure seamless tracking code integration and provide troubleshooting support when needed.
Act as a technical liaison for client-facing teams.
Contribute to knowledge sharing, training, and the development of best practices within the programmatic team.

Requirements:

Bachelor's degree or equivalent experience, with a minimum of 2 years in Programmatic or Campaign Management roles in digital advertising.
Strong technical aptitude, with the ability to master DSPs and drive client performance improvements.
Proficiency in The Trade Desk, Google DV360, Xandr, Amazon DSP, or other DSPs.
Solid understanding of the programmatic landscape, including DSPs, DMPs, RTB, tagging, and bidding.
Experience in data onboarding and optimizing campaign performance using various data sources.
Strong data interpretation skills using Microsoft Excel, Google Sheets, or other data analysis tools.
Natural aptitude for learning new products and understanding feature functionality.
Excellent verbal and written communication skills, with experience collaborating across diverse teams and stakeholders.

Nice to Have:

Experience with Google Analytics, Google Tag Manager, and understanding of data, triggers, and events configuration.
Familiarity with HTML, JavaScript, Python, SQL.

Why join Adlook:

Collaborate with prestigious tier-one agencies and brands, leveraging your expertise to drive innovative advertising strategies and contribute to their success in the ever-evolving digital landscape.
Make a significant impact at a rapidly growing global company collaborating with the client all over Latam.
Collaborate with exceptional colleagues in a fast-paced, international setting.
Immerse yourself in a friendly, dynamic environment with passionate professionals who love technology and advertising solutions.

","hiringOrganization":{"@type":"Organization","name":"Adlook","sameAs":"https://www.adlook.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo, Brazil","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.

What You’ll Do

Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
Complete Technical Product Assessments
Facilitate, coordinate, oversee product upgrades
Periodically complete health checks across products
Create & maintain customer Environment Profiles
Driving ticket resolution by working closely with the support teams.
Collaborate with cross-functional teams to understand customer issues and drive resolution
Collaborate with Professional Services and Project Manager during implementation
Maintaining overall account health for each account.
Periodically perform basic health checks across products.

What You’ll Bring

5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support
Excellent customer service skills, with strong dedication to customer care.
Self-starter, adaptable and eager to learn new technologies
Great time manager and proficient multi-tasker.
Bachelor’s degree in a related technical field.
Flexible, a team player, strong collaborator
Ability to understand and analyze customer technical needs
Excellent verbal and written communication skills
Confident in person and by phone with large teams and audiences
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Proficient knowledge of Windows based server OS such as Microsoft Windows Server
Knowledge of the following:\n
- Active Directory and GPO
- Network Topology/Layers
- Networking Tools and Utilities
- AV/Firewall Rules and Policies
- Secure “machine to machine” communications
- Virtualization
- Security software
- Windows Account Administration
\n

Nice To Have

SQL experience is a plus
Scripting language experience is a plus
Cloud technology experience is a plus
Linux experience is a plus

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

","hiringOrganization":{"@type":"Organization","name":"BeyondTrust","sameAs":"https://www.beyondtrust.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We’ve recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery.

The TAM role is a proactive technical support role for premium support accounts: you’ll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM’s work customer problems, help optimize customer networks, provide training, and also work joint proactive projects.

This is not a sales role. We are seeking candidates with a strong technical background and experience in customer success, technical account management, or related advisory roles. Applicants with primarily sales-focused experience will not be considered.

What You’ll Do

Technical Support - Work break-fix issues with customers. Escalate to support team as required
Optimization - Optimize customer systems to ensure peak performance
Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on customer engagement
Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions
Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region
Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve
Projects - Project manage many projects concurrently understanding current and future action items
Special projects as assigned

Qualifications

At least 5-7 years of support experience within a Network Support,Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
At least 5-7 years of working directly with customers, within a technology company
Bachelor’s degree in Computer Science or a related field, or equivalent working experience
Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
Experience with Cloud/SaaS software products is highly desirable.
Strong understanding of ISP, CDN, and cloud service provider networks
Strong understanding of web technologies and VoIP applications
Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox
Hands on experience with container administration tools such as docker and kubernetes
Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus
Working knowledge in security, authentication, permissions, SSO
Experience in administering Linux based operating systems
Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified
Excellent verbal and written communication skills. Heavy focus on using data to articulate messages
The ability to work effectively in a remote or virtual team environment
Excellent presentation skills coupled with a strong leadership presence
Excellent time & project management skills, with a focus on delivery
Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving
Flexibility to handle critical cases after hours as needed

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

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Company Description

Who we are...

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

A bit about the team and what you'll deliver...

We are looking for a Technical Account Manager to join our expanding team in India. You will play a versatile role in converting revenue potential into tangible results. Demonstrating deep knowledge of the Trustonic platform, you will use best practices and common use cases to effectively guide customers. You will be responsible for driving successful commercial outcomes within your assigned territory and will serve as the primary point of contact for our customers. Utilising your technical expertise and customer-centric approach, you will lead technical discussions, qualify customer requirements, and ensure the effective implementation of our product.

As the Technical Account Manager, your areas of responsibility will include:

Customer & Regional Engagement:

Support regional Sales teams with product demonstrations and technical insight.
Understand and translate customer requirements, identifying opportunities and solution gaps.
Advise on best practices for solution implementation and deployment.
Collaborate with internal teams to scope delivery work and align with customer needs.

Solutions Delivery:

Lead project initiation, planning, and governance setup.
Gather technical and functional requirements and define test strategies.
Manage end-to-end delivery: planning, execution, resource coordination, and risk management.
Oversee solution configuration, testing, and training for customers.
Ensure timely delivery and smooth handover to in-life operations.
Maintain accurate project communication and reporting, both internally and with customers.

In-Life Customer Engagement:

Act as a trusted partner post-deployment by monitoring customer roadmaps, resolving issues, and driving satisfaction.
Coordinate with cross-functional teams to address change requests and product feedback.
Identify new opportunities and promote feature adoption.
Support escalations and continuous improvement through retrospectives and root cause analysis.

Who you are...

As a Technical Account Manager you are/have:

Customer centricity – empathy.
A high degree of natural ability to be organized and organize others
Strong ability to multitask and thrive in a timeline-driven environment
Curious - inquisitive and proactive mindset.
Capability to look at the big picture and quickly identify levers and challenges.
Tenacious with a problem-solving approach.
Able to thrive in a dynamic, constantly evolving, small team environment
Prepared to invest whatever effort is required to get the job done.
Good creative intelligence
Organised, rigorous, autonomous

What makes you, you...

As a Technical Account Manager you will have the following knowledge, skills and experience:

Skills

Able to create end-to-end designs that span multiple domains and technologies.
Ability to work with international customers, and with colleagues based at different locations.
Ability to problem-solve any challenge with creativity, organization and patience.
Strong Interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience.
Strong Influencing skills and negotiation/mediation skills.
Ability to motivate and drive focus for internal/external people not under direct reporting.

Desirable Skills

use of Wrike or similar project management tools
use of recent version of Microsoft Office tools

Experience

Extensive experience in the field of working with secure systems.
Technical experience in a SaaS-based company.
Demonstrable customer facing experience, planning for, and executing multiple complex customer rollouts and can do so using a limited number of resources.
Domain expertise or experience of working with the telecom industry and device manufacturers is highly desirable.
Use of first party locking solutions is an advantage (Samsung Knox Guard, Google DLC, Transsion Paytrigger)

Qualifications

undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.

Additional Information

#LI-Remote

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

","hiringOrganization":{"@type":"Organization","name":"Trustonic","sameAs":"https://www.trustonic.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

WHAT WE ARE LOOKING FOR: 

Kaseya is looking for a Technical Account Manager to play a pivotal role in ensuring our client's success and satisfaction with our innovative IT Complete platform. 

WHAT YOU’LL DO: 

As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' success 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Build expertise in Kaseya software modules and conduct in-depth Technical Account Reviews to highlight usage opportunities and identify any obstacles.

Own the identification and resolution of obstacles for customers using and obtaining value from our solutions.

Engage with all departments (i.e., Product, Ops, Support) to ensure closure.

Ensure that a customer has a plan to use available and relevant features (including integrations to our IT Complete platform).

Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products.

Discover opportunities and interest for additional modules for Account Managers to drive to closure.

Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate.

Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs.

Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses.

Experienced in providing pre-sale solution design (including functional and technical aspects).

Experienced in providing solution demos and a high volume of customized client demos.

Leadership role in driving solution enhancements and presenting product roadmaps.

WHAT YOU’LL BRING: 

3 - 5 years’ experience in a customer-facing technical account role.

1+ year of network management or support experience preferred.

Customer Success experience managing issues to resolution for key accounts.

Experience in technical accounts reviews with customers for SaaS/Tech solutions.

Strong presentation and communication skills.

Demonstrated ability to identify opportunities and leverage appropriately.

Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.

Knowledge of Managing Server and Workstations (Microsoft Systems Administrator).

Strong understanding of networking technology (CCNA, Network+, etc.).

Sales experience is a plus.

Enterprise software implementation and consulting experience.

Demonstrated ability to identify opportunities and leverage appropriately.

Demonstrated knowledge of network and desktop management solutions.

Demonstrated personal commitment and interest in continued professional development.

College or technical degree preferred.

Well-spoken and understanding of Business-Level English.

Other language skills as a preference.

If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you! 

Join the Kaseya growth rocket ship and see how we are #ChangingLives!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

","hiringOrganization":{"@type":"Organization","name":"Kaseya","sameAs":"https://www.kaseya.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami, Florida, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

WHAT WE ARE LOOKING FOR: 

Kaseya is looking for a Technical Account Manager to play a pivotal role in ensuring our client's success and satisfaction with our innovative IT Complete platform. 

WHAT YOU’LL DO: 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Build expertise in Kaseya software modules and conduct in-depth Technical Account Reviews to highlight usage opportunities and identify any obstacles.

Own the identification and resolution of obstacles for customers using and obtaining value from our solutions.

Engage with all departments (i.e., Product, Ops, Support) to ensure closure.

Ensure that a customer has a plan to use available and relevant features (including integrations to our IT Complete platform).

Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products.

Discover opportunities and interest for additional modules for Account Managers to drive to closure.

Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate.

Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs.

Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses.

Experienced in providing pre-sale solution design (including functional and technical aspects).

Experienced in providing solution demos and a high volume of customized client demos.

Leadership role in driving solution enhancements and presenting product roadmaps.

WHAT YOU’LL BRING: 

3 - 5 years’ experience in a customer-facing technical account role.

1+ year of network management or support experience preferred.

Customer Success experience managing issues to resolution for key accounts.

Experience in technical accounts reviews with customers for SaaS/Tech solutions.

Strong presentation and communication skills.

Demonstrated ability to identify opportunities and leverage appropriately.

Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.

Knowledge of Managing Server and Workstations (Microsoft Systems Administrator).

Strong understanding of networking technology (CCNA, Network+, etc.).

Sales experience is a plus.

Enterprise software implementation and consulting experience.

Demonstrated ability to identify opportunities and leverage appropriately.

Demonstrated knowledge of network and desktop management solutions.

Demonstrated personal commitment and interest in continued professional development.

College or technical degree preferred.

Well-spoken and understanding of Business-Level English.

Other language skills as a preference.

If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you! 

Join the Kaseya growth rocket ship and see how we are #ChangingLives!

Note: this role is fully onsite in our Vancouver location.

Up to $123,048 CAD

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

","hiringOrganization":{"@type":"Organization","name":"Kaseya","sameAs":"https://www.kaseya.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver, British Columbia, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

The Technical Account Manager (TAM) plays a critical dual role as both a trusted advisor and technical consultant to Talkdesk's most valuable customers. This individual will drive product adoption, optimize customer ROI, and ensure long-term customer health through outcome-based enablement, technical guidance, and change management support. The TAM serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities:

Technical Enablement & Product Adoption

Serve as the primary technical point of contact for assigned accounts.
Support onboarding, product training, and enablement to ensure seamless deployment and product usage.
Translate business needs into technical solutions; drive use case road map and guide feature utilization.
Demonstrate product features and capabilities within the platform
Partner with customer to strategize on adoption and innovation roadmap
Collaborate with Professional Services, Product, Support, and Engineering teams to resolve issues and surface enhancements.
Understand and disseminate technical best practices to customers

Customer Success & Strategic Alignment

Build and maintain strong relationships with key executive and operational stakeholders.
Facilitate business reviews to track ROI, performance against KPIs, and alignment with strategic goals.
Drive customer health and retention by identifying risks and delivering proactive success plans.
Partner with customers to develop change management strategies for successful adoption.
Manage customer risks and escalations

Data-Driven Value Realization

Analyze product usage data and customer insights to identify opportunities for greater impact.
Create and present business cases that quantify ROI and operational improvements using Talkdesk.
Develop and share case studies highlighting customer success and measurable outcomes.

Cross-Functional Collaboration

Partner closely with Account Executives, Sales Engineers, and Support to deliver a unified customer experience.
Provide feedback to product and engineering teams based on customer input and usage patterns.
Support renewal and expansion efforts by aligning product value with customer goals.

Requirements:

5+ years of experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in a SaaS or CCaaS/CPaaS environment.
Preferred experience in financial services, healthcare/lifesciences, retail and consumer products
Strong technical acumen with experience in APIs, CRM systems (e.g., Salesforce), and modern enterprise software preferred
Experience in software deployments and implementation methodologies such as agile and waterfall
Proven ability to align technology solutions to strategic business outcomes.
Comfortable engaging C-level executives and translating technical concepts to non-technical audiences.
Experience with customer journey mapping, stakeholder management, and success planning.
Skilled in interpreting analytics to drive adoption and mitigate churn.
Excellent written and verbal communication skills, with a consulting mindset.
Willingness to travel up to 20%.

Experience with contact center technology or customer experience platforms
Motivated to complete ongoing enablement pertaining to product innovation and new offerings

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

","hiringOrganization":{"@type":"Organization","name":"Talkdesk","sameAs":"https://www.talkdesk.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salt Lake City","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

At IAS, the Technical Account Manager is the main resource for all technical platform clients, both internally and externally. Partnering with the largest companies in the ad tech industry, you will work closely with the IAS Business Development and Sales team to manage, foster, and grow our existing business and technical clients.

Acting as the main technical point of contact, you will address any internal or external questions and issues that arise from our integration clients (including end-users of the platforms), or escalate appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any integration issues, pinpoint the problem, and provide a solution, and escalate to tier 2 support and/or product teams only when necessary.

Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc.

You should apply if you have most of this:

5+ years working in a technical account/relationship management/client-facing role
Bachelor's degree in a technical discipline preferred
Proficiency in JS, SQL, HTML, Microsoft Excel and data analysis
Adtech & Programmatic experience
Experience managing projects cross-functionally
Previous experience with web traffic analysis tools and ad serving tags
Previous experience working with APIs and SDKs
Critical thinking and the ability to think outside of the box
Presentation skills for QBRs (quarterly business reviews) and client stand-ups
Previous experience working with 3rd party advertising technology companies
In-depth knowledge of the ad tech ecosystem, its players, and how it all works

Nice to have:

Mobile and Video experience
Proficiency in Python, Unix, CSS
Social platform experience

About Integral Ad Science

\n\n\n

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Integral Ad Science offers a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans including employee stock purchase plans and other equity based bonuses.

\n\n\n

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visit http://integralads.com/

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

#LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"Integral Ad Science","sameAs":"https://integralads.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, IL","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-06","description":"

You should apply if you have most of this:

5+ years working in a technical account/relationship management/client-facing role
Bachelor's degree in a technical discipline preferred
Proficiency in JS, SQL, HTML, Microsoft Excel and data analysis
Adtech & Programmatic experience
Experience managing projects cross-functionally
Previous experience with web traffic analysis tools and ad serving tags
Previous experience working with APIs and SDKs
Critical thinking and the ability to think outside of the box
Presentation skills for QBRs (quarterly business reviews) and client stand-ups
Previous experience working with 3rd party advertising technology companies
In-depth knowledge of the ad tech ecosystem, its players, and how it all works

Nice to have:

Mobile and Video experience
Proficiency in Python, Unix, CSS
Social platform experience

New York Applicants: The salary range for this position is $79,100 - $135,600. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

\n\n\n

Equal Opportunity Employer:

California Applicant Pre-Collection Notice:

To learn more about us, please visit http://integralads.com/

#LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"Integral Ad Science","sameAs":"https://integralads.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

This is NOT a remote position and will require someone who currently resides in Florida or with plans to relocate.

Precision 360 is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers, and Multi-tasking machines in North America. The firm’s headquarters is in Windsor, Connecticut.

In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division’s only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S (United States)., Canada, and Mexico.

Summary of Responsibility:

As a Territory Account Manager, you will be the primary point of contact for our existing customer base within your assigned territory. You will be responsible for nurturing customer relationships, ensuring their satisfaction, uncovering new projects and capital opportunities in the current Tsugami accounts, and supporting the implementation of new equipment. Your role is critical in fostering long-term partnerships and driving revenue growth within our current accounts. The ideal candidate will have a strong technical background in CNC machining, excellent communication skills, and a passion for customer success. You will work closely with Sales Executives and other internal teams to provide seamless service and support to our customers.

What You Will Contribute:

Develop and maintain strong, long-lasting relationships with customers across multiple levels within their organizations, including shop floor personnel, programmers, engineers, purchasing, and senior management.
Act as a trusted advisor to customers, understanding their needs and challenges and providing solutions that improve their productivity and profitability.
Proactively visit customer sites on a regular cadence to assess their satisfaction, identify opportunities for improvement, and uncover potential projects.
Use a conscientious approach to identify and solve our customer's challenges.
Collaborate with Sales Executives to develop and execute current account plans that align with customer goals and our company's sales objectives.
Support the sales process by providing technical expertise and product knowledge to customers and Sales Executives as needed.
Lead the implementation process for new equipment orders, including planning, customer communication, coordinating with vendors, overseeing on-site machine arrival, scheduling installation service dates, and coordinating engineer training on the customer floor.
Work with our productivity team to assist customers with ordering tooling, accessories, and other shop needs.
Meet or exceed annual sales quota for tooling and shop needs sales to current accounts.
Stay current with new Tsugami products, technologies, and industry trends through ongoing training and professional development.
Attend industry events and supplier training seminars to stay current with new products, processes, and technologies.
Collaborate with Morris' engineering, capital equipment sales, contracts, service, and management teams.
Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues.

Other Functions:

Perform related duties as required.
Travel will be less than 50%

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications and Competencies:

Minimum 5 years of machine tool experience. Swiss machining experience preferred.
Preference for candidates with experience reviewing and processing part prints, fixturing strategies, and tooling selection.
Proven ability to build and maintain strong customer relationships.
Excellent communication, presentation, and interpersonal skills.
Strong technical knowledge of CNC machining principles and practices.
Self-motivated and capable of operating with minimal direction.
Candidate must bring a strategic approach to all work and creativity for solving challenges
Ability to work in a fast-paced environment and balance multiple priorities
Ability to excel in a team environment as well as when working independently
Excellent verbal and written communication skills
Ability to optimally present products and solutions to customers in one on one and group settings
Prior experience working with various levels of employee and management
Intermediate to sophisticated knowledge of Microsoft Office suite and other related business programs.
Prior experience in public speaking or presentation.
Prior successful experience in project management.
Position requires access to reliable transportation, a valid U.S. driver's license, and a clean driving record.
A current U.S. passport (Preferred, but not required)
Daily travel throughout the assigned territory with occasional long distance or overnight travel required

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
Paid Time Off, starting with 23 paid days off in your first year.
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 100 lbs. with assistance from equipment or other employees.
Frequently required to use hands to finger and reach with hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition #1322B

","hiringOrganization":{"@type":"Organization","name":"Morris Group","sameAs":"https://www.morrisgroupinc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tampa, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-08","description":"

Join a USA Today Top Workplace!

This is NOT a remote position and will require someone who currently resides in Florida or with plans to relocate.

Summary of Responsibility:

What You Will Contribute:

Develop and maintain strong, long-lasting relationships with customers across multiple levels within their organizations, including shop floor personnel, programmers, engineers, purchasing, and senior management.
Act as a trusted advisor to customers, understanding their needs and challenges and providing solutions that improve their productivity and profitability.
Proactively visit customer sites on a regular cadence to assess their satisfaction, identify opportunities for improvement, and uncover potential projects.
Use a conscientious approach to identify and solve our customer's challenges.
Collaborate with Sales Executives to develop and execute current account plans that align with customer goals and our company's sales objectives.
Support the sales process by providing technical expertise and product knowledge to customers and Sales Executives as needed.
Lead the implementation process for new equipment orders, including planning, customer communication, coordinating with vendors, overseeing on-site machine arrival, scheduling installation service dates, and coordinating engineer training on the customer floor.
Work with our productivity team to assist customers with ordering tooling, accessories, and other shop needs.
Meet or exceed annual sales quota for tooling and shop needs sales to current accounts.
Stay current with new Tsugami products, technologies, and industry trends through ongoing training and professional development.
Attend industry events and supplier training seminars to stay current with new products, processes, and technologies.
Collaborate with Morris' engineering, capital equipment sales, contracts, service, and management teams.
Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues.

Other Functions:

Perform related duties as required.
Travel will be less than 50%

Qualifications and Competencies:

Minimum 5 years of machine tool experience. Swiss machining experience preferred.
Preference for candidates with experience reviewing and processing part prints, fixturing strategies, and tooling selection.
Proven ability to build and maintain strong customer relationships.
Excellent communication, presentation, and interpersonal skills.
Strong technical knowledge of CNC machining principles and practices.
Self-motivated and capable of operating with minimal direction.
Candidate must bring a strategic approach to all work and creativity for solving challenges
Ability to work in a fast-paced environment and balance multiple priorities
Ability to excel in a team environment as well as when working independently
Excellent verbal and written communication skills
Ability to optimally present products and solutions to customers in one on one and group settings
Prior experience working with various levels of employee and management
Intermediate to sophisticated knowledge of Microsoft Office suite and other related business programs.
Prior experience in public speaking or presentation.
Prior successful experience in project management.
Position requires access to reliable transportation, a valid U.S. driver's license, and a clean driving record.
A current U.S. passport (Preferred, but not required)
Daily travel throughout the assigned territory with occasional long distance or overnight travel required

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
Paid Time Off, starting with 23 paid days off in your first year.
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program

Mental and physical requirements:

Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 100 lbs. with assistance from equipment or other employees.
Frequently required to use hands to finger and reach with hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Job Requisition #1321B

","hiringOrganization":{"@type":"Organization","name":"Morris Group","sameAs":"https://www.morrisgroupinc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Palm Beach Gardens, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-05","description":"

Joining Cyberhaven offers a unique opportunity to revolutionize data protection through cutting-edge AI technology. Cyberhaven is dedicated to overcoming the challenges faced by traditional data security products, ensuring robust protection of critical data against insider threats in a rapidly evolving work environment. With a unique approach to data lineage, tracing data from its origin for better classification and protection, Cyberhaven combines the functionality of traditional data protection security tools into a single, more effective solution.

About the Role

We’re hiring a Technical Account Manager to help build the backline escalation function at Cyberhaven. This is a unique opportunity for a motivated problem solver who’s passionate about technology and customer success. In this role, you’ll become an expert in our Data Detection and Response platform, working with Security, IT, and engineering teams to resolve complex issues or escalate as needed. The ideal candidate has experience with SaaS security products, endpoint agents (Windows, macOS, Linux), and a background in supporting EDR or DLP tools at the L2/L3 level. You’ll thrive in a fast-paced, high-growth environment, contribute to improving internal processes, and serve as a trusted advisor to both customers and engineering.

What you’ll be doing:

Analyze, troubleshoot and resolve complex technical issues reported by our customer base.
Reproduce customer issues to verify problems and document steps to replicate for the Engineering and Development teams.
Identify and escalate priority issues that need immediate attention, coordinating with our internal development teams and individual developers.
Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
Coordinate feedback to product management, development and operations teams.
Ability to build and maintain relationships with project stakeholders, including customers, team members, and senior management. Manage expectations and ensure stakeholder satisfaction.
Ensure alignment between customer objectives and project deliverables, managing cross-functional teams to achieve project goals.
Conduct regular check-ins with customers to ensure they are satisfied and to address any emerging concerns.
Monitor customer usage patterns and provide recommendations for optimizing their experience.
Stay up-to-date with industry trends and best practices to continually improve the level of service provided.
Develop and update knowledge base articles and support resources.

What you should have:

7+ years of EDR/DLP endpoint experience required.
Expertise with DLP, Insider Threat and CASB solutions required.
Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies.
3+ years of experience in a Technical Account Management, L2/L3 Technical Support, or a similar customer-facing technical role.
High level of organization and attention to detail, with the ability to manage multiple priorities and customer accounts simultaneously.
Strong organizational and planning skills to coordinate resources, set timelines, and track project progress.
Ability to create and maintain comprehensive project documentation, including project plans, timelines, and status reports.
Proven experience solving escalated technical customer issues.
Excellent verbal and written communication skills (English).
Practical knowledge of networking and security products and enterprise network infrastructure.
Deep knowledge of Windows, macOS, Linux (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, MDM, app management, basic terminal skills etc.)
Familiarity with technologies that are adjacent to Cyberhaven in which we integrate, (SIEM, SOAR, UEBA) are desired.
Software debugging skills (reading logs, running diagnostic scripts, process management, reading and searching through Windows, macOS, Linux and Google Kubernetes Engine logs).
Knowledge of system software design (services, drivers, agents).

What you can count on:

Competitive Salary & Stock Options
Great Benefits via Cigna
401k via Fidelity
Flexible paid time off

Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data. We've raised over $250M from leading Silicon Valley investors like Khosla and Redpoint. Cyberhaven is also backed by founders, executives, and security leaders who have built transformational technologies at Crowdstrike, Nutanix, Palo Alto Networks, Meta, Google, Slack, and others.

Our company values are:

Think Deeply and Use Sound Reasoning
Step Up and Take Ownership
Continuously Learn and Grow
Obsess About Customers
Enjoy the Journey
Reach for Ambitious Goals

Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

","hiringOrganization":{"@type":"Organization","name":"Cyberhaven","sameAs":"https://www.cyberhaven.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-05","description":"As a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner.
A Technical Account Manager plays a crucial role by providing strategic guidance and technical support for the continuous monitoring and improvement of the Docebo learning platform. Acting as a technical liaison between the executive, business, and technical stakeholders on the customer side and Docebo, a TAM provides deep product expertise, understanding customer needs and long-term strategy and converting them into tangible initiatives that leverage Docebo solutions as the main technology driver.
Docebo provides named Technical Account Managers that work side by side with assigned customers and their key stakeholders to fully understand their workflows and use cases, gain a deep understanding of their business initiatives and goals, serve as a Docebo partner as an extension to their team, and work with Docebo resources internally to identify opportunities for efficiency gains while representing the customer’s interests when dealing with issues.\n

Responsibilities:

Translate customer business goals into long-term technical strategies that leverage Docebo’s capabilities.
Take on full responsibility for the Docebo-customer relationship from a technical and product perspective, partnering with the Account Team responsible for the overall account relationship and all commercial aspects of the account.
Actively participate in strategic customer initiatives, contribute to customer growth and ensure obstacles to success of the initiative are overcome.
Understand and embody customer goals, eLearning objectives, teams, and architecture.
Create and deliver presentations regarding Docebo’s performance to contractual SLAs directly to customer senior and/or executive management, report concerns and pain points to Docebo leadership in partnership with Docebo Account Team.
Guide customers through platform innovations aligned with future trends.
Act as a trusted advisor analyzing the possibilities for operational efficiencies, reliability of the platform, and impacts from new releases of the product.
Continuously monitor and assess technical health across key areas (API usage, integrations, custom modules, login/session trends).
Identify and mitigate technical risks before they impact business value or platform stability.
Identify risk early in order to identify solutions, mitigate the impact and improve ongoing customer satisfaction.
Collaborate with the Premium Advisor to analyze support case patterns and recommend systemic improvements that reduce overall case volume and improve long-term platform health.
Support the preparation and execution of small pilot projects (proof of concept) to test new scenarios and present them to the appropriate customer stakeholders prior to a full roll-out to the whole organization.
Collaborate across customer-facing and internal functions to drive strategic account planning, ensure continuity post-implementation, and align on roadmaps, technical priorities, and customer feedback.
Work with customer stakeholders to identify and troubleshoot issues, and run point with the Docebo team during critical customer events.
Serve as a technical liaison between customer stakeholders (technical and executive) and internal Docebo teams.

Requirements:

5 or more years of technical troubleshooting experience in a SaaS environment.
2 or more years of enterprise or large account management experience in a SaaS environment.
Basic knowledge of back-end development practices and knowledge of OAuth 2.0, SAML and other Single Sign on Protocols
Working knowledge of front-end development technologies (JavaScript, CSS, HTML, RESTful APIs).
Ability to travel internationally, with notice, up to 25% of time
Flexibility to accommodate EMEA time zones as this role will support customers across the EMEA region
At least two of the following:
Working knowledge of iPaaS technology (e.g. Workato, Zapier,)
Working knowledge-creating and executing SQL queries.
Working knowledge of data warehouse technology and BI reporting tools (e.g. Snowflake, Tableau, Looker, Domo, Power BI, Qlik Sense, AWS Quicksight)
Additional Skills:
Ability to make timely decisions and manage priorities with an analytical mindset and a process-oriented approach.
Strong ability to learn technical concepts and challenges, and translate them to business solutions.
Excellent communication and presentation skills, with the ability to clearly articulate our product and service vision, objectives, and offerings internally and externally.
Ability to adapt to the different stakeholders involved, and support the communication by reducing the complexity of highly technical conversations for executive and non-technical stakeholders.
Proactivity in advising for appropriate workarounds during issues or best practices.
Strong sense of organization and ownership, with a project management mindset and approach to leading and executing initiatives.
Ability to forecast the impact of new product releases on customer environments and advise customers on testing, integration, and release readiness planning.

Preferred Requirements:

AWS Product Certification is a plus.
Experience in the e-Learning, Learning Management or HCM industry.
Experience supporting or consulting on platform performance, uptime, and scalability.

","hiringOrganization":{"@type":"Organization","name":"Docebo","sameAs":"https://www.docebo.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-08-04","description":"

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Responsibilities

Provide input to the writing of proposals and Statements of Work
Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
Assist with assessment and design of solutions
Assist with Veeam Software solution implementation effort estimation
Assist with post-installation issues
Create white papers, solutions guides, best practices, custom documentation, etc.
Deliver onsite knowledge transfer on Veeam Software solutions
Assist in the selling of Professional Services
Document configuration and completed activities
Analyze installed environments and guide optimal Veeam Software configurations
Facilitate communication between client and Veeam support
Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
Provide input for improvement of process and documentation
Overnight travel to meet company goals and objectives
Perform other duties, as assigned

Qualifications

VMware VCP, Microsoft MCSE or equivalent experience
Prince 2, ITIL, PMP, or equivalent experience
Bachelor’s Degree in technology required (A combination of education and experience will be considered)
Hands-on experience with Veeam’s Core products
Proven Consulting and Project Management experience
Excellent communication, interpersonal and relationship-building skills
Responsible for understanding customer needs and architecting an appropriate solution.
Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.
Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
Experience with Data Management, Data Protection, Data Analytics
Extensive experience with Data Center, Business Continuity and Operating Systems
A proven track record of success (Attitude, Competency, Activity Levels)
Experience successfully managing multiple simultaneous projects and accounts
Working knowledge of Cloud technologies, capabilities, and protocols

#LI-LW1

\nVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.\n\n

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

\n\n

","hiringOrganization":{"@type":"Organization","name":"Veeam Software","sameAs":"https://www.veeam.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}}]}

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\nLocation: Madrid,Communauté de Madrid,Espagne \n

\nLocation: Meudon,Île-de-France,France \n

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Help us to increase the number of successful products in the world!

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Location: Madrid,Communauté de Madrid,Espagne
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