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As the fintech industry continues to revolutionise the financial landscape, Zimpler is at the forefront, delivering innovative solutions that empower businesses and individuals. Thus, we’re looking for a Technical Solutions Manager / Technical Account Manager to join our Performance & Integrations team.

As a Technical Solutions Manager / Technical Account Manager, you will act as a trusted technical advisor for our merchants. You’ll work closely with the Account Managers and Customer Support to deliver seamless onboarding, smooth integrations, and optimized customer journeys. This is a cross-functional role where technical expertise, business acumen, and relationship-building come together to create best-in-class customer experiences.

This Is What You’Ll Do:

Act as the main point of contact for merchants during the integration process, guiding them through technical and operational setup of payment services.
Collaborate with sales, product, and engineering teams to understand merchant requirements and recommend appropriate integration solutions (e.g., hosted checkout, direct API, SDKs).
Lead and manage the end-to-end integration lifecycle including requirements gathering, documentation review, sandbox testing, and go-live readiness.
Troubleshoot integration issues, coordinate resolution efforts, and provide timely updates to stakeholders.
Conduct technical walkthroughs, product demos, and integration training for merchants and partners.
Monitor integration performance metrics and help optimize transaction flows.
Maintain detailed records of integrations, updates, and communications
Partner with Account Managers to provide technical insights during client meetings, transforming feedback into meaningful action.
Gather performance data and advise on improvements to the customers
Act as an escalation point of incidents

Qualifications & Skills

Experience: 3+ years in a technical solutions, integration, or implementation management role in fintech, SaaS, or payments.
Technical expertise: Solid understanding of APIs, SDKs, ability to read and interpret API documentation.
Problem-solving: Proven ability to troubleshoot technical issues, coordinate with product and tech, and drive resolution.
Communication: Strong ability to explain complex technical concepts to both technical and non-technical stakeholders.
Project management: Experience managing multiple merchant integrations or technical projects simultaneously.
Customer focus: Track record of building strong client relationships and delivering excellent customer experience.Collaboration: Comfortable working cross-functionally with sales, product, support, and tech.
Language skills: Fluent in English, both written and spoken.

","hiringOrganization":{"@type":"Organization","name":"Zimpler","sameAs":"https://zimpler.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Il-Gżira","addressCountry":"Malta","addressRegion":"Europe"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-19","description":"Responsibilities:- Serve as the trusted advisor and technical point of contact for assigned customers.- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.
Qualifications- Bachelor's degree in Computer Science, Engineering, or a related field.- Previous experience in technical account management, customer success, or consulting roles.- Strong understanding of database and distributed system-related products and technologies.- Excellent communication, collaboration, and problem-solving skills.- Ability to manage complex technical projects and prioritize competing demands effectively.- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.- Experience working with enterprise customers and managing stakeholder relationships is a plus.
","hiringOrganization":{"@type":"Organization","name":"PingCAP","sameAs":"https://www.pingcap.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-19","description":"Responsibilities:- Serve as the trusted advisor and technical point of contact for assigned customers.- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.
Qualifications- Bachelor's degree in Computer Science, Engineering, or a related field.- Previous experience in technical account management, customer success, or consulting roles.- Strong understanding of database and distributed system-related products and technologies.- Excellent communication, collaboration, and problem-solving skills.- Ability to manage complex technical projects and prioritize competing demands effectively.- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.- Experience working with enterprise customers and managing stakeholder relationships is a plus.
","hiringOrganization":{"@type":"Organization","name":"PingCAP","sameAs":"https://www.pingcap.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Technical Account Manager, Pooled","datePosted":"2025-09-19","description":"

What you can expect

The Technical Account Management team is seeking an individual contributor to support our pooled TAM initiative in APAC. The ideal candidate is proactive, organized, and customer-focused, with a strong sense of ownership and deep knowledge of Zoom's products. This role is key to building strategic relationships with select enterprise customers, ensuring their success with Zoom solutions and driving long-term satisfaction and engagement.

About The Team

The Pooled TAM will play a crucial role in the success of customers in the Premier Assurance program. The program aims to provide an additional layer of support through our pooled program and have them work alongside the existing support team. The team will manage internal processes and procedures on behalf of the customer in our commitment to ensure we are exceeding all expectations.

What we’re looking for

Have a Bachelor’s in Engineering/Computer Science/Technology, or equivalent work experience
Have Excellent communication, analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
Be able to articulate complex technical topics, diplomatically address customer concerns, and provide consistently high levels of customer satisfaction and retention
Possess experience with Video Conferencing (VC), Web Conferencing vendors, IP Telephony, SIP/ H323, and Audio/Video codecs— considered a plus.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote","hiringOrganization":{"@type":"Organization","name":"Zoom","sameAs":"https://www.zoom.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote (IND), India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-19","description":"

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

The Role

The Technical Account Manager is a multi-faceted position that requires both technical skills and excellent business sense and stakeholder engagement skills. It will involve the provision of advice and guidance to large organizations across Europe during their integration with viva.com, as well as the provision of feedback to internal product owners on new features and products. The position will also involve preparing and delivering internal training for the sales team about products and integration matters and working closely with the sales team and core developers, operations personnel, and product owners.

Responsibilities:

Engage and build relationships with the IT (Information Technology) stakeholders and technical teams of key merchant clients.
Review business requirements from clients and our merchant success team to identify and gather all technical requirements, implementation scope and any additional project demands that require development.
Work together with the internal Success Managers and Payment Solutions Architects, to service key client project opportunities from project inception to project delivery.
Advise on the various integrations based on individual client business needs, ensuring clients make the most of Viva.com technology and product capabilities.
Provide customers with technical guidance during the implementation phase.
Provide technical guidance and coordinate client/vendor technical teams during integrations (i.e., Smart Checkout, Cloud Rest Api, ECR etc.)
Perform or coordinate testing on staging environment to ensure a verified pre-go live integration.
Post-GO live support and assistance related to the implementation in scope, coordinating any specialized client training.
Work with Customer Service, QA (Quality Assurance), Product, and Technology teams to reproduce and help resolve critical bugs/issues.
Facilitate pilot testing and organize internal training regarding new products’ launch, integration methods, plugins etc.
Provide feedback to internal product owners regarding potential new products or improvements to existing features.
Maintain the documentation on internal and public (developers’ portal) repositories.
Track and follow up any pending tickets about new features/functionality implementation.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.

Requirements

2-3 years’ experience in the payments industry
Customer focus with proven soft skills in dealing with clients’ IT stakeholders.
Proven and significant capability of managing software integration projects.
Solid technical background within software and front-end development.
Deep knowledge in the integration of e-commerce solutions and plugins and/or ECR POS/ ECR Point of Sales Systems, Accounting Systems and unattended payment systems is considered as a plus.
Hold in-depth knowledge of REST APIs and Postman (or similar).
Possess concise, accurate written and verbal communication skills to engage in commercial and technical conversations, including CTO, COO and CFO level.
Sound commercial acumen.
A robust, proactive approach to problem-solving.
Inquisitive, able to question and understand the eCommerce platform.
Attention to detail.
Ability to analyse, investigate and test in a demo environment.
Excellent problem-solving skills, with ability to analyse and solve problems using technology.
Additional European language(s) would be considered a plus.
Excellent written and verbal communication in Italian and English. Additional languages will be a plus.

Nice To Have:

· eCommerce plugins such as WooCommerce, Shopify, Magento and PrestaShop.

Benefits

💸 Competitive compensation package;
🎯Annual bonus based on your performance and targets' achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;

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Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.

Technical Account Manager - MSSP

Position Overview

We are seeking an experienced Technical Account Manager (TAM) specializing in cybersecurity to manage strategic relationships with our Managed Security Service Provider (MSSP) partners. This role is critical in providing expert guidance and technical solutions to enhance the knowledge and security posture of Vectra-based service offerings. The TAM will serve as a trusted advisor, bridging the gap between our cybersecurity solutions, MSSP partners, and customer needs while ensuring smooth optimization, adoption and ongoing success.

Key Responsibilities

Strategic Partnership Management

Serve as the primary technical liaison between Vectra and focus MSSP partners
Build and maintain strong relationships with MSSP’s delivery engineers and analysts
Identify adoption opportunities for MSSP customers, and enable MSSP engineers to deliver it to their customers

Technical Excellence & Solutions

Provide consultative guidance to MSSP engineers to optimize deployment, configuration, and integration of Vectra solutions
Assist MSSPs in delivering proactive recommendations for risk mitigation to their end customers
Support troubleshooting initiatives and implement cybersecurity best practices
Collaborate with Vectra Product Management to ensure solutions align with MSSP partner needs
Stay current with industry trends, emerging threats, and compliance requirements

Enablement

Develop MSSP specific implementation and analysis playbooks
Create educational content and resources to improve security awareness across partner organizations
Facilitate knowledge transfer sessions and technical workshops
Support partner certification and skill development initiatives

Operational Support

Provide technical guidance for complex deployments and integrations
Assist with escalated customer issues and technical challenges
Monitor and optimize partner performance metrics

Required Qualifications

Technical Expertise

5+ years of experience in cybersecurity, preferably with MSSP or managed services background
Strong knowledge of network security, threat detection, and incident response
Experience with security orchestration platforms and integration technologies
Understanding of compliance frameworks and regulatory requirements

Relationship Management

Proven track record of managing strategic B2B partnerships
Experience working with MSSPs, MSPs, or channel partners
Strong customer success and account management background
Ability to build trust and serve as a technical advisor to senior stakeholders

Communication & Collaboration

Excellent written and verbal communication skills
Experience presenting to technical and executive audiences
Strong project management and organizational skills
Ability to work cross-functionally with product, sales, and support teams

Industry Knowledge

Deep understanding of the MSSP market and business models
Knowledge of cybersecurity industry trends and best practices
Experience with threat intelligence and security analytics
Familiarity with enterprise security architectures

Preferred Qualifications

Master's degree in relevant field
Industry certifications (CISSP, CISM, CEH, or similar)
Experience with Vectra or similar NDR/XDR platforms
Previous experience managing large-scale MSSP partnerships
Knowledge of federal, SLED, and healthcare market segments

Success Metrics

MSSP partner satisfaction and retention rates
Technical implementation success rates
Partner revenue growth and expansion
Customer escalation resolution time

Travel Requirements

Up to 25% travel to partner locations and industry events

Compensation & Benefits

Competitive base salary commensurate with experience
Performance-based bonus structure
Comprehensive benefits package including health, dental, vision, and 401(k)
Professional development opportunities and continuing education support
Stock options/equity participation

Growth Opportunities

This role offers significant growth potential as we scale our MSSP program. Future opportunities include:

Leadership of regional TAM teams
Expansion into new market segments
Product strategy and development influence
Advanced partnership development roles

This position supports our strategic focus on high-value MSSP partnerships with $1M+ ACV recurring business. The successful candidate will play a crucial role in scaling our partner ecosystem while maintaining the highest levels of technical excellence and customer satisfaction.

Our competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.  Vectra Total Rewards$154,200—$177,300 USDOur competitive total rewards package includes cash compensation within the range provided below Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.  Vectra Total Rewards$154,200—$177,300 USD

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

\n","hiringOrganization":{"@type":"Organization","name":"Vectra","sameAs":"https://www.vectra.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United Sates","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-18","description":"

At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.

We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers. In this role, you will ensure seamless collaboration between the Go to Market (GTM), Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance.

You'll help us protect honest people online by:

Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications
Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions
Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership.
Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.

You are the right future Veriffian for the job if you have/are:

6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
Fluency in English
Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

You’re an especially awesome match if you have/are:

Strategic thinking with the ability to align technical projects to business objectives
Trilingual in English/Spanish/Portuguese
Knowledge of APIs
Strong stakeholder management across engineering, product, marketing, and sales teams
Data-driven approach to decision making and progress tracking
Experience with customer-facing technical support or troubleshooting
Familiarity with tactics to manage and grow accounts
Experience within the IDV industry

Compensation:

The base salary for this role is $100,000 - $125,000 per year + commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.

When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...

Stock options that ensure you share in our success
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
Medical insurance to ensure you're feeling great physically and mentally
1 day off per year for volunteering activities

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

#Remote #Li-Cy1

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Reports to: Manager, Technical Account Management

Location: Remote US

Compensation range: $155,000 to $170,000 on target earnings (base and commission), plus equity

\n\n\n\n

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’Ll Do:

The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.

Responsibilities:

Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
Strong self-starter with the ability to work independently
Spot opportunities for improvement in a fast-moving environment
Comfortable traveling 33% of the time and meeting face-to-face with customers
Comfortable presenting in front of groups

What You Bring To The Team:

4+ years of experience working in Technical Account Management, pre-sales, or similar work
Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
Effective time management and organizational skills

Preferred Qualifications:

Experience with malware, threat intelligence, and/or sandbox analysis
Experience with cloud platforms such as AWS, Azure, GCP, etc.
Experience with programming or scripting languages
Familiarity with MSP tools such as RMMs and PSAs
Familiarity with working with SIEM tools like Elastic, Splunk, etc.

What We Offer:

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth

\n\n

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at Huntress, please visit our privacy page.

#Bi-Remote

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Life At Uipath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your Mission

How would you like to help the world’s largest companies transform the way they work via automation, allowing their team members to achieve their full potential? As members of our Enterprise Success team, our Technical Account Managers help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level.

Our UiPath Enterprise Success team advises and guides our most strategic customers in designing and building long-term, enterprise level business automation programs leveraging our people and technology, ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform.

We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work.

Our Enterprise Success team is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle, including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact.

What You'Ll Do At Uipath

Take ownership of your customers' technical success with the UiPath Platform
Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
Conduct design and code reviews for select automations to reinforce and verify those best practices
Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
Provide technical advisory to customers through webinars, demos, and speaking engagements
Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

What You'Ll Bring To The Team

A degree in Computer Science or relevant degree
A minimum 8 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
Fluency in written and spoken Spanish & English; Fluency in any language such as: German/Portuguese/Italian will be a plus
Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working through customer issues.
Willingness to travel for client interactions up to 25% of the time

#Li-Cs1

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.

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Life At Uipath

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

Could that be you?

Your Mission

How would you like to help the world’s largest companies transform the way they work via automation, allowing their team members to achieve their full potential? As members of our Enterprise Success team, our Technical Account Managers help our French customers achieve more than they ever have by automating the day-to-day and driving business to a higher level.

Our UiPath Enterprise Success team advises and guides our most strategic customers in designing and building long-term, enterprise level business automation programs leveraging our people and technology, ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform.

We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work.

Our Enterprise Success team is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle, including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact.

What You'Ll Do At Uipath

Take ownership of your customers' technical success with the UiPath Platform
Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
Conduct design and code reviews for select automations to reinforce and verify those best practices
Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
Provide technical advisory to customers through webinars, demos, and speaking engagements
Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

What You'Ll Bring To The Team

A degree in Computer Science or relevant degree
A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit
Fluency in written and spoken English and French
Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles
Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering
Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred
Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working through customer issues.
Willingness to travel for client interactions up to 25% of the time

#Li-Cd3

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Minimum Qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred Qualifications:

MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, IL, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Technical Account Manager, Google Cloud Consulting","datePosted":"2025-09-18","description":"

Minimum Qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred Qualifications:

MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, CA, USA; Kirkland, WA, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Technical Account Manager, Google Cloud Consulting","datePosted":"2025-09-18","description":"

Minimum Qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred Qualifications:

MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager, you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will also manage the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY, USA; Cambridge, MA, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Technical Account Manager, Google Cloud Consulting","datePosted":"2025-09-18","description":"

Minimum Qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred Qualifications:

MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boulder, CO, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Technical Account Manager, Google Cloud Consulting","datePosted":"2025-09-18","description":"

Minimum Qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred Qualifications:

MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience in translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager (TAM), you will help customers to successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, and guiding them through the technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services.

In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta, GA, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-18","description":"

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, Aiven for PostgreSQL®, Aiven for Clickhouse®, and Aiven for OpenSearch®. to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud.

About This Team:

Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data source data platform for everyone – which, let’s face it, is an ambitious target. But thanks to our dedicated sales, pre-sales, and post-sales teams we are growing fast.

Who We Are:

So, how do we become the trusted open source data platform for everyone? By listening closely to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That’s why our customers are at the front and center of all we do. And in the spirit of sideways thinking, we’re by their side as well. Actively helping them solve their challenges. Collaborating. Sharing. And innovating. In other words, it really isn’t just about who we are. It’s about who our customers are – and where they want to be.

Our Crabby Principles:

Aiveners use the V2MOM framework to set and align on business goals. In order to achieve those business goals we live by our ‘Crabby Principles’ which unite us in our ways of working, globally.

These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work, something you will have the opportunity to demonstrate throughout your interview journey with us.

The Role:

We are looking for a customer-centric Technical Account Manager (TAM) with direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. The Aiven TAM acts as a single point of contact, customer advocate and provides direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.

Suitable candidates must have proven experience in the following areas that will be required in their day-to-day job: Apache Kafka, PostgreSQL, OpenSearch, or Clickhouse. TAMs will also be involved in every stage of enterprise customer/partner development on Aiven. Thus, this will involve meeting with customers/partners on a consistent basis allowing for positive and meaningful customer interaction.

We are open to this position being based remotely, ideally across Central or West Coast as this role will be supporting customers in these time zones.

What You’Ll Do:

Help customers/partners succeed, building successful relationships during the entire customer journey.
Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives.
Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments.
Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.
Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
Extract and maintain account insights and capture in systems of record.
Participate in sales account planning and support account penetration/pipeline growth strategies.
Actively contribute to customer/partner stability, enablement, and growth.
Travel up to 40% of the time.

What We’Re Looking For:

Experience in a customer facing technical role; experience building relationships with executive and technical decision makers.
Fluency in one or more programming languages such as Java, Python, Go or Ruby.
Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team.
Experience implementing proof of concepts as needed, to work with Aiven services in order to address business requirements.
Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups.
Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC.
A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch).
Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL(migration experience from Oracle to PostgreSQL is an asset).
Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners.
Attention to detail, good problem solving and project management skills.
Strong verbal and written communication skills, ability to work well with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services.
Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with experience driving change on behalf of customers.
Customer relationship management is highly desired.

Our Offer:

If you ask us what’s the best thing about working for Aiven, many will probably say it’s the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scale-up where you can truly make an impact and have fun while at it.

We Invest in You!

Participate in Aiven’s equity plan
With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy
Get the needed equipment to set yourself up for success
Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more)
Get holistic wellbeing support through our global Employee Assistance Program

Make A Difference At Aiven:

Contribute to open-source projects that you find meaningful outside of work - and get paid for it! Our Plankton program recognizes extra work to the open-source ecosystem for developers and non-developers alike.
Use up to 5 days per year to volunteer for a good cause of your choice.
Join one of our team member resource groups - empower yourself and others in missions that resonate with you.

What Else:

Need insurance: We’ve got you covered - benefit from our: Comprehensive health insurance options including dental and vision benefits and Life and AD&D insurance.
Your wellbeing matters: we provide you with a health savings account with Aiven contributions, as well as short and long term disability plans that protect you if you’re unable to work.
Looking after your future: you’re covered by 401(k) and roth 401(k) retirement plans.

Amazing! What’S Next:

Once applying you should hear from our Talent Experience team within 5 days regarding the status of your application. If you are selected to move forward you can generally expect 4 stages with us :

60-minute call with one of our Talent Partners
60-minute Depth of Expertise Interview with the hiring manager
Assignment followed by 60-minute Technical Discussion with two senior team members
60-minute Crabby Principles Interview

E-Verify:

Aiven participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. More information about our participation in e-verify can be found here.

How to Recognize and Avoid Employment Scams:

There has been a rise in fake job postings used by scammers to get personal information. Please familiarize yourself with the red flags of a potential scam.

Here at Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted over video call or in person, our interviews will never occur over text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.

Equal Opportunities:

Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.

At Aiven, we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

\n","hiringOrganization":{"@type":"Organization","name":"Aiven","sameAs":"https://aiven.io"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Technical Account Manager - East","datePosted":"2025-09-18","description":"

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

What You'Ll Do

Account Management: 
Technical Advisory: 
Customer Data Analysis: 
Collaboration and Feedback:
CRM Tracking: 
Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. 
Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value. 
Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. 
Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. 
Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features. 
Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

Qualifications

Pre/Post-sales Account Management: Minimum of 5 years of relevant experience in account management, consulting, or professional services.
VDI Expertise: Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience.
Software Background: Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles.
Adoption and Implementation: Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product.
Problem Solving and Analytical Skills: Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
Communication and Collaboration: Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.

Required Experience

A minimum of 5 years of relevant experience in pre/post-sales account management, consulting, or professional services.
Hands-on experience deploying and optimizing VDI environments, with preference given to AVD (Azure Virtual Desktop).
Strong technical background with expertise in cloud computing, infrastructure, or related fields.
Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
Experience in managing complex technical projects and delivering successful outcomes.
Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.

Benefits And Incentives

Competitive Base + Commission Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off......including your birthday off!
Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Technical Account Manager (TAM) is an important member of the account team and a member of customer's in-house Plex team for Gold and Platinum Service level customers. The TAM monitors technical issues and uses all means available to deliver a quick response for assigned customers. You will need to navigate defined process and think creatively to ensure that their customers see the value in premium support. You will also be responsible to delivering the results of their efforts through business reviews delivered per the customer's premium support contract.

Technical Account Management team is a specialized group within Support Service (SS) organization that focuses on providing support and personalized attention to Rockwell Automation (RA)/Plex largest customers and being customer advocates within Rockwell Automation and Plex.

The TAM is a customer relationship management service role within SS. The TAM ensure high levels of customer satisfaction through delivery and coordination of services targeted at the development of long-term, trusted relationships between the customer and RA/Plex. The TAM facilitates a technical support focus on customer issue prevention and resolution and on project-based support requirements.

You will report to our Practice Leader - Premium Support and will be based in Tokyo, Japan.

Your Responsibilities:

Provide a single contact for customer engagement and escalation with Support Services on a long term (years) basis. The TAM is typically assigned accounts with a high level of complexity.
Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap.
Ensure customer satisfaction by coordinating resources in Support Services, Development, Customer Success, Professional Services, Product Management, and Sales, and to rapidly address the action plan for assigned accounts.
Identify renewal risk for premium services and communicates within the account team and to the CSS chain. Report the Support Services value delivered. Bring management visibility to the customer experience.
Develop and maintain a prioritized \"Issue List\" and \"Action Plan\" to resolve a series of escalated issues.
Hold regular (bi-weekly/monthly/quarterly) scheduled calls with assigned customer accounts to provide guidance and advice on forward-looking plans, and understand and provides a status of current technical issues.
Educate and promote best practices for using RA/Plex Support Services based on assigned customer s unique experiences and challenges.
Maintain an awareness of the customer's unique implementations and project milestones and provide that knowledge to other resources throughout RA/Plex.
Report to senior management in Support Services to provide insight into the current state of the customer relationship with assigned accounts.
Follow escalation process where needed to drive the resolution of critical issues.

The Essentials - You Will Have:

Bachelor's Degree in Computer Science, Engineering, or related field.
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The ability to travel 10% of the time.

The Preferred - You Might Also Have:

Successful track record in Relationship Management and Account Management.
2+ years of experience using or supporting an ERP/MRP systems
Knowledge of RA/Plex solutions is not required but a big plus
Background in manufacturing
Discuss on a technical level and understand complex software solutions
2+ years within Customer/Technical Support, Support Services, Global Services, or Professional Services (Plex/RA preferred, or previous 4+ years as a Technical Account Manager or IT Consultant

What We Offer:

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at www.raquickfind.com.
This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#Li-Remote

#Li-Ac1

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SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a Technical Account Manager (Pre-sales Engineer) you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting.

You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer.
You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case.
You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes.
Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly.
Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients.
Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity.
Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients.
Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success.
Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization.
Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.

Requirements

Minimum Bachelor's degree in Computer Science, Computer Engineering or related field.
Overall 4+ years of experience in total with a minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments/ Mobile industry.
Handson experience in SDK implementation is a plus
Hands on experience and good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL.
Strong experience in driving the integration and being a single point of contact with the clients to drive the POC end to end.
Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment.
Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience.

","hiringOrganization":{"@type":"Organization","name":"Shield","sameAs":"https://shield.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, Karnataka, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Technical Account Manager 2","datePosted":"2025-09-18","description":"

About the Team/Role
The Technical Account Manager II – Corporate Payments WEX Direct/Embedded/FI Partner is an intermediate-level position that is customer facing that assists key customers and partners in diagnosing, troubleshooting, repairing, and debugging WEX’s products and systems.

This role provides technical support to those individuals who use, diagnose, troubleshoot, repair, and debug the company's systems, particularly for strategic clients. The Technical Account Manager responds to situations where the customer/partner and/or WEX’s contact center has failed to isolate or fix problems with the system/software.

They report design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.

How you'll make an impact

Technical Troubleshooting And Support:

Liaison between WEX and its customers/partners
Retain and partner with Relationship Manager to grow all strategic accounts in their portfolio by providing consultative advice about account configurations and API integrations
Assist customers/partners in diagnosing and troubleshooting company systems and products.
Respond to escalated situations where customer/partner has been unable to resolve system/software issues for strategic customers.
Provide detailed technical updates on technical issues and resolutions to internal and external stakeholders.
Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
Implement best practices to proactively reduce potential fraud or other product and service-related technical issues.
Resolve complex Billing and Maintenance file issues.
Create innovative solutions to manual or special-handling process requests with technical implications.
Provide technical support for new products and services to all strategic customers, including potential customer installation and training.
Provide customers 24/7 escalation call support and an on-call team rotation for public holidays and off cycle releases
Relationship And Communication:
Serve as a key technical point of contact for strategic customers, coordinating communication with WEX departments and, at times, extending to high levels within the organization.
Communicate clearly and effectively with internal and external stakeholders regarding technical issues and resolutions.
Provide technical consultative customer service, particularly for highly technical or sophisticated products.
Formally document all customer communications in company systems to ensure consistency and continuity of service.

Technical Skills And Analysis:

Intermediate computer skills required; including GSuite, Word, Excel (knowledge of formulas and pivot tables), PowerPoint, Outlook, Windows, Adobe, Salesforce and Jira.
Experience with EnCompass and TAG preferred
Experience with secure electronic file transfer (SFTP) Billing and Maintenance,and Application Programming Interface (SOAP/REST).preferred
Sql Experience Preferred.
Identify reporting needs, create solution-based technical reporting, and analyze data to provide customers with insights for managing their program.

Experience You Will Bring:

Bachelor’s Degree or equivalent 3-5 plus years work experience in a related field.
Strong communication, follow-through, and networking skills.
Strong organizational, time and project management skills.
Ability to prioritize and multi-task in a technical support environment.
Previous technical service delivery or support experience.
Excellent written and verbal communication skills.
Analytical and problem-solving skills, with a focus on technical issues.
Experience working cross-functionally with engineering and product teams.
Solution-oriented with a strong technical aptitude.
Ability to translate complex technical terms into clear business business oriented language

Additional Notes:

Travel up to 15%.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the \"About Us\" section.Pay Range: $60,000.00 - $80,000.00","hiringOrganization":{"@type":"Organization","name":"WEX","sameAs":"https://www.wexinc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Global Headquarters, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-17","description":"

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Reporting to the Manager, Technical Operations, we are looking for a Technical Account Manager to join our team. This role is important for bridging the gap between technology and needs and combining technical account management and sales engineering skills. In this senior position, you will design Tier 1 solutions, provide deep integration expertise, and gather clients' comprehensive business and technical requirements. You have experience collaborating with clients and our teams to provide strategic solutions.

Responsibilities

Solution Design: Oversee the design and architecture of top-tier solutions that meet client goals and comply with industry standards, ensuring they are both functional and scalable.
Integration Expertise: Offer advice on system integrations, using your knowledge to guarantee smooth interoperability with clients' existing systems.
Business Analysis: Conduct comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements.
Partner Collaboration: Work with internal and external teams, such as sales, marketing, product, engineering, and client/professional services, to ensure projects are delivered and meet client expectations.
Client Engagement: Serve as an important liaison with the client throughout the project lifecycle.
Keep up with industry trends and new technologies and share insights with clients to help them use solutions and maintain a competitive edge.

Qualifications

Qualifications Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degrees.
Minimum of 8 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles.
Consulting practice creation or leadership experience.
You will travel 10% of the time to clients.
You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges.
Experience with SaaS, cloud, and web application design. Analytical experience with an ability to gather and summarize requirements from diverse stakeholders.
You are experienced with SDLC and Agile project management methodologies and tools.
You have experience in credit services, banking/financial services, insurance, decision analytics, or consumer services.

Additional Information

Benefits/Perks

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Flexible schedule, ability to work remotely, hybrid, or in-office
Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#Li-Hybrid

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

Job Description

The Technical Account Manager will partner with sales, product and delivery teams to uncover new opportunities and solutions for large financial services clients based on their custom requirements, business drivers and technology needs. This will include working closely with the Account Executives to drive pre-sales activities, to architect solutions that deliver new revenue and expand existing revenue streams with our most critical strategic client relationships.

You'Ll Have Opportunity To:

Develop and maintain close strategic partnerships across all levels of the Financial Services Client, understanding KPI's and success measures to analyze and understand their industry, markets, customers and business operations
Deliver sales presentations and proposals to leverage Experian solutions to improve and grow client revenue, return on operations, reduce risk, and lower expenses.
Use your experience in sales and technical functions to identify gaps and opportunities
Communicate complex concepts, while sharing industry knowledge of data, software and analytics to support client goals
Identify new ways to maintain and strengthen current partnerships
Articulate the voice of your customer to improve Experian solutions
You will report to the VP of Strategic Sales

Qualifications

Bachelor's Degree
5+ years experience designing solutions that generate ROI and value for financial services
Experience uncovering, identifying, designing complex solutions, solving critical business problems, expanding existing relationships and creating revenue opportunities
Background in Financial Services, Technology or related field.
Understanding of processes, infrastructure and KPI's of financial institutions
Understanding of corporate financial priorities, operating / technical environments and the initiatives designed to deliver revenue and profit expectations.
Travel required

Additional Information

Benefits/Perks:

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.

#Li-Remote

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Power A World Of Trust

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

About Incode

Incode is a Series B unicorn rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintech, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’Ll Make

As a Technical Account Manager (TAM), you will be a key member of the AuthenticID Professional Services team, responsible for supporting our largest and most strategically important customers. The ideal candidate will be a customer-facing strategic thinker, with a successful track record managing customer relationship in complex technical environments. This candidate needs to be a creative and quick problem solver, with a technical background and proven collaboration skills.

You will be actively supporting one or more customer accounts, working closely with each of them to maximize the benefits of our product suite and services offerings in their organization, briefing them on new developments, actively managing their top open issues, and advocating for them within AuthenticID, you’ll serve as an ambassador to your customers. You will build relationships within your accounts, becoming their trusted advisor, focusing on the total customer experience and satisfaction. You will also be responsible for maintaining Professional Services internal system records for your accounts. You will communicate with your accounts regularly and provide detailed reports using a cross-section of services tools, and applications. Working with Sales, you will support sales enablement for your accounts by collaborating with AuthenticID’s account teams to understand the business strategy, sales opportunities, and customer needs.

\n\n

What You’Ll Own & Drive

\n\n

Understanding your accounts in detail - organization, decision makers, goals, current & upcoming needs
Briefing your customers on the product suite and demonstrating features, as required
Assessing your customer’s current feature/function usage & the overall health of the product implementation(s)
Performing health checks of their current implementation & recommending go-forward strategies
Providing regular reports to proactively inform your customer of the overall account status, including ongoing projects, service activities, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements
Producing and presenting service reviews (monthly) and summary status reports (every 2 weeks)
Leading the preparation and presentation of the Quarterly Business Review
Ensuring Root Cause Analysis evaluations are completed and presented, following a customer event
Advocating for your customers within the company
Facilitating Executive briefs – internally and with your customers
Leading technical & management conference calls; provides status updates to your customers, the account team, and the company’s executive team, as required
Supporting improved customer satisfaction
Supporting the Sales renewal cycle and identifying new business opportunities
Visits your customer’s site frequently – no less than quarterly.2
Interacting with your customers regularly – typically daily
Other duties as assigned.

\n\n \n

The Qualities That Set You Apart:

\n\n

Bachelor’s degree, preferably in a STEM discipline
Minimum of 5 years of experience managing complex client-facing technical programs, and experience in relationship management
Prior experience working as a Technical Account Manager, Engagement Manager, Technical Consultant or Technical Lead
Knowledge of information security concepts
Experience with AuthenticID products, or competitive products is strongly desired
Demonstrated ability to learn new tools, techniques, and processes quickly, with minimal guidance
Proven ability to perform tools assessments related to specific business needs, drive best practices, and demonstrate the use of a tool/feature to a variety of audiences
Ability to get up to speed quickly on requirements and deliverables of multi-faceted projects
Strong operational and critical thinking skills, with attention to detail
Ability to quickly identify and resolve recurring issues, connecting with key players as required
Highly developed skills to manage and prioritize multiple tasks, set priories, and meet challenging deadlines
Experience overseeing the work of peers and project partners in a collaborative environment
Ability and patience to actively listen and deliver difficult messages at any level in an organization
Prior experience creating and delivering effective presentations at any level in an organization
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Teams, MS Project
Reporting and analytical skills using various tools/applications (e.g. Salesforce, JIRA, Tableau, and Excel)
Experience with SQL, rule-based applications, Restful API’s, JSON, etc.
Must be willing to travel to customer sites and work outside of traditional 9-5 work arrangements when reasonably required. i.e. client dinners, global status calls, etc

\n\n

Your Background:

\n\n

Working knowledge of client-side web development (HTML, JavaScript, CSS).
Certifications in Java development, Oracle DBA, or CISSPS
Server Working knowledge of enterprise level networking (TCP/IP, VPNs, SFTP, Proxy, Firewalls)
Expertise with common security frameworks, regulatory frameworks, and operating procedures for highly regulated industries such as banking, financial services, and telecommunications
Work experience in secure mission-critical data center environments
Understanding of existing and emerging data protection regulations such as GDPR, CCPA, BIPA, etc
Knowledge and previous experience with JIRA and Confluence
Experience with Postman, Grafana, Snowflake, R, Postman, Jupyter, Docker, Kubernetes, Grafana, Jaeger, Git, Bitbucket are all a plus
Any type of technology consulting experience
Additional spoken language is a Plus – Spanish, French, Portuguese

Why Incode?

Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
Global Impact – Every program you launch will reverberate across industries and continents.

\n\n\n\n

Ready To Ignite The Future Of Trust?

Aspects Of Our Culture:

High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about Life at Incode!

Benefits & Perks:

Flexible Working Hours & Workplace
Open Vacation Policy

Equal Opportunities:

Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.

Applicant Data Privacy:

We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.

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Your Team

The secret behind Compado’s success story are our outstanding partner relationships as well as our data-driven technology.

In our Product team, Technical Account Management plays a key role in ensuring partner success on our RSOC Feed (Related Search for Content). This includes managing relationships with our publishers, supporting them through onboarding, and providing technical guidance to integrate and optimize RSOC solutions for their media buying activities. The role involves troubleshooting tracking and implementation issues, ensuring smooth data flow for reporting and revenue generation, and working closely with partners to maximize performance and maintain long-term trust.

If you are passionate about helping people, analyzing data and you enjoy solving problems, this position will be a great fit for you.

We are looking for a freelancer to support our team either full or part-time.

Role And Responsibilities

Lead the technical onboarding of new partners, ensuring smooth and efficient integrations.
Support partners in configuring and validating tracking solutions (S2S / Postback, API, pixel, etc.).
Troubleshoot and resolve tracking, landing page, and other technical issues.
Monitor partner performance, with a focus on invalid traffic detection and fraud prevention.
Guide partners in the effective use of our compliance technology to maintain quality standards.

Requirements

Bachelor’s in a relevant field or equivalent work experience (e.g. technical account management, operations, product management, it, etc.)
You communicate goal-oriented and professionally with different stakeholders and customers (B2B) in English (C1)
Logical thinking comes natural to you – if A is true then B doesn‘t make any sense
Attention to detail – your hawk eye can spot something out of place from a mile away and you get a rush when the sums in two systems match
You have technical affinity and a willingness to learn - servers, APIs and databases don’t scare you
Working with numbers and data (particularly in Excel/GoogleSheets and online third party interfaces) is something you have experience with and you enjoy doing this

Plusses

Understanding of media buying (facebook, google, native, etc.)

Why Compado?

We want to grow together with you! A varied task and a motivated team await you. With us, you will have a direct impact
You will work in a fast paced field on the front line of innovation
Compado is 100% remote company with talents working from all over the world
We value what matters - friendly and fair communication, proactivity and both positive and critical feedback.

Contact Information

Ready to grow with us? We are looking forward to your application!

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Join Our Upcoming Life@Camunda Webinar For A Behind The Scenes Look At How Camunda’S Product & Engineering Teams Build With Purpose, Solve Tough Challenges, And Deliver Real Impact, All In A Fully Remote, Async-First Setup. Register Here!

We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs – orchestrate their most critical processes to drive digital transformation.

In 2024, we crossed the $100 million mark in ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate.

And we’re just getting started! We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

About The Role:

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.

What You'Ll Be Doing:

Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success
Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale
Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives

What You Bring:

At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences
Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
Ability and/or willingness to use our product.

Nice-To-Haves:

Experience in enterprise automation, business process management, process orchestration, or robotic process automation
Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, etc.)
Familiarity with Camunda products

#Li-Al1#Li-Remote #Useast

What We Have To Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

United States: $180,100.00 to $290,400.00
Germany: €116,400.00 to €192,500.00
United Kingdom: £113,100.00 to £186,000.00
Singapore: S$223,700.00 to S$335,500.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.
Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
More of what we offer globally & in your country can be found here.

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

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Minimum Qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred Qualifications:

MBA or Master’s degree in a Management, Technical, or Development field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. You will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically distributed team.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with support, developers, and site reliability developers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

As a Technical Account Manager (TAM) with Wise Platform, you'll play a key role in helping our partners grow and get the most out of our infrastructure, setting the standard for technical excellence. You’ll work closely with our partners' technical teams, as well as internal product, account managers, engineering, and commercial stakeholders to ensure long-term success.

Your Mission

Act as the primary technical relationship owner for key Wise Platform partners after launch.
Deeply understand each partner’s integration and technical landscape to proactively support their ongoing needs.
Support partners successfully adopt latest updates to Wise’s technical integration through a change management process.
Own the post-integration technical relationship: Technical SLA adherence, monitoring performance, troubleshooting issues, and ensuring best practices are followed.
Advocate for your partners internally by surfacing feedback and influencing product roadmaps.
Collaborate with Product Managers, Engineers, and Account Managers to drive improvements and resolve complex issues.
Work with partners to drive adoption to the latest technical specification.
Contribute to documentation, tooling, and scalable processes that improve the experience for all partners.
Support partner growth by identifying opportunities for new features and use cases.

Qualifications

You’ll be a great fit if you:

Are comfortable working with APIs, webhooks, logs, and modern integration standards.
Have strong stakeholder management capabilities with ability to influence external technical decisions.
Can clearly explain technical topics to both engineers and non-technical stakeholders.
Have a strong sense of ownership and are proactive about solving problems.
Thrive in fast-moving environments and are excited by the scale and mission of Wise.
Make decisions and build conviction leveraging data insights.
Value transparency, humility, and a customer-first approach.
Have specific technical competencies such as:
Proven experience in some coding or scripting language
Comfortable with database querying
REST APIs and API ecosystem & troubleshooting hands-on experiences

It'll be value adding if you:

Understand system architectures, data flows and back-end fundamentals
Have experiences troubleshooting back-end service issues including basic database experience (navigating production logs)
Are comfortable writing production level code
Are up to date with modern technology and system architectures

Additional Information

Salary Range: SGD 148,800 - SGD 184,800 + RSUs + possibility to up-level role based on experience and skillset

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-17","description":"

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As a Technical Account Manager at Braze, you will own the ongoing technical relationship with customers in your portfolio, collaborating closely with the Customer Success and wider account teams. You will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering, helping them unlock value from their use of the Braze platform.

Key Objectives:

Drive value, retention, and adoption of Braze’s product through the customer lifecycle.
Act as the technical counterpart between Braze and your client’s product and engineering teams.
Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification.

Key Responsibilities:

Client Success: Partner with the Customer Success and other customer facing teams to own the technical relationship for your assigned accounts, driving technical adoption and continued technical maturity.
Technical Guidance: Help customers successfully instrument Braze across their stack and refine that instrumentation over time.
Consultative Support: Facilitate conversations regarding customers’ desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture.
Issue Resolution: Support and advocate for day-to-day inquiries and requests to optimize value through the customer lifecycle.
Empowerment: Empower customer product and engineering teams to use our product independently and efficiently, delivering enablement and education.
Documentation: Adopt governance practices such as creating solutions documentation and building architectural diagrams.
Best Practices: Instill best practices and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch.

What You’Ll Do

Daily Activities:

Engage with customers to understand their needs and proactively drive technical initiatives.
Monitor customer satisfaction and success metrics, providing regular updates to internal teams.
Collaborate with cross-functional teams to ensure seamless service delivery and customer experience.

Who You Are

Experience:

3-5 years of client-facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture for Enterprise/Strategic accounts.
3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of SaaS, Mobile, API, or Programming.

Skills:

Excellent communicator (written and verbal), with the ability to translate complex technical ideas to non-technical stakeholders.
Natural problem solver with a high level of intellectual curiosity and a collaborative approach to solving problems.
Ability to manage multiple competing priorities and work effectively under time constraints in a fast-paced environment.
Bilingual skills beyond English are a plus, facilitating communication with our global customer base.

What We Offer

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

\nBRAZE IS AN EQUAL OPPORTUNITY EMPLOYER\n

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

\nPlease see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.","hiringOrganization":{"@type":"Organization","name":"Braze","sameAs":"https://www.braze.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Technical Account Manager - MSSP","datePosted":"2025-09-17","description":"

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

Technical Account Manager - MSSP

Position Overview

Key Responsibilities

Strategic Partnership Management

Serve as the primary technical liaison between Vectra and focus MSSP partners
Build and maintain strong relationships with MSSP’s delivery engineers and analysts
Identify adoption opportunities for MSSP customers, and enable MSSP engineers to deliver it to their customers

Technical Excellence & Solutions

Provide consultative guidance to MSSP engineers to optimize deployment, configuration, and integration of Vectra solutions
Assist MSSPs in delivering proactive recommendations for risk mitigation to their end customers
Support troubleshooting initiatives and implement cybersecurity best practices
Collaborate with Vectra Product Management to ensure solutions align with MSSP partner needs
Stay current with industry trends, emerging threats, and compliance requirements

Enablement

Develop MSSP specific implementation and analysis playbooks
Create educational content and resources to improve security awareness across partner organizations
Facilitate knowledge transfer sessions and technical workshops
Support partner certification and skill development initiatives

Operational Support

Provide technical guidance for complex deployments and integrations
Assist with escalated customer issues and technical challenges
Monitor and optimize partner performance metrics

Required Qualifications

Technical Expertise

5+ years of experience in cybersecurity, preferably with MSSP or managed services background
Strong knowledge of network security, threat detection, and incident response
Experience with security orchestration platforms and integration technologies
Understanding of compliance frameworks and regulatory requirements

Relationship Management

Proven track record of managing strategic B2B partnerships
Experience working with MSSPs, MSPs, or channel partners
Strong customer success and account management background
Ability to build trust and serve as a technical advisor to senior stakeholders

Communication & Collaboration

Excellent written and verbal communication skills
Experience presenting to technical and executive audiences
Strong project management and organizational skills
Ability to work cross-functionally with product, sales, and support teams

Industry Knowledge

Deep understanding of the MSSP market and business models
Knowledge of cybersecurity industry trends and best practices
Experience with threat intelligence and security analytics
Familiarity with enterprise security architectures

Preferred Qualifications

Master's degree in relevant field
Industry certifications (CISSP, CISM, CEH, or similar)
Experience with Vectra or similar NDR/XDR platforms
Previous experience managing large-scale MSSP partnerships
Knowledge of federal, SLED, and healthcare market segments

Success Metrics

MSSP partner satisfaction and retention rates
Technical implementation success rates
Partner revenue growth and expansion
Customer escalation resolution time

Travel Requirements

Up to 25% travel to partner locations and industry events

Compensation & Benefits

Competitive base salary commensurate with experience
Performance-based bonus structure
Comprehensive benefits package including health, dental, vision, and 401(k)
Professional development opportunities and continuing education support
Stock options/equity participation

Growth Opportunities

This role offers significant growth potential as we scale our MSSP program. Future opportunities include:

Leadership of regional TAM teams
Expansion into new market segments
Product strategy and development influence
Advanced partnership development roles

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

\n","hiringOrganization":{"@type":"Organization","name":"Vectra","sameAs":"https://www.vectra.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"EMEA-United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-17","description":"

We are looking for an experienced Technical Account Manager in bank industry, are you the one?

Are you interested joining a world leading platform?

About The Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

About Our Team:

The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those timeframes. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.

About The Role:

As a Technical Account Manager, you will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff.

Product Focus : LexisNexis® Bridger Insight® XG

Team Focus : Global Premier Support

Responsibilities::

Communicate directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance.
Engage clients in assessing their business needs and making recommendations on optimizing software and processes including identification of training needs. Perform analysis and provide recommendations to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions.
Manage and lead critical support escalations, which often include multiple internal and external support teams and often with visibility to internal and external leadership teams.
Assess customers’ risks, needs, and recommends appropriate service offerings to proactively address.
Document recommendations formally via service delivery plan and present to customer and virtual account team unit. Use project management methods to document, prioritize, track and drive implementations.
Provide advanced level technical support for escalated customer issues conducting network configuration, workstation installation, server configuration and hardware configuration analysis. This involves developing a support strategy, issue tracking and follow up through root cause analysis.
Travel to client’s job site to provide on-site process analysis, consultation, training, and assistance to customers. Willingness to be on-call when required to ensure client support is not impacted.
Manage, prioritize, and advocate for customer requested enhancements with the product management team.

Requirements:

Great customer service skills and a passion for developing and maintaining relationships.
3 years’ experience in technical support customer contact position or customer advocacy role.
3 years continuous compliance / Banking industry experience
Demonstrated ability to solve complex technical issues requiring in-depth research and analysis.
Excellent verbal and written communication skills.
XML/ Working knowledge of MS Networking; IP/FTP/ SQL Server / IIS and MY SQL database.
Basic experience of CRM Systems (Salesforce, Jira, Confluence)
Self-motivated and diligent with excellent problem-solving skills.

Working For You:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Medical and Life Insurance: Coverage for Medical and life risk.

Long-Service Award: Recognition for loyalty and dedication.
Marriage and New Baby Gifts: Celebratory tokens for special life events.
Festivals and Birthday Gifts: Spreading joy on occasions that matter.
Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.
Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.
Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
Family Care leave (Maternity/Paternity Leave and Adoption Leave)

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Usa Job Seekers:

EEO Know Your Rights.

","hiringOrganization":{"@type":"Organization","name":"RELX","sameAs":"https://www.relx.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"China - Shanghai","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-17","description":"

We are looking for an experienced Technical Account Manager in bank industry, are you the one?

Are you interested joining a world leading platform?

About The Business:

About Our Team:

About The Role:

Product Focus : LexisNexis® Bridger Insight® XG

Team Focus : Global Premier Support

Responsibilities::

Communicate directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance.
Engage clients in assessing their business needs and making recommendations on optimizing software and processes including identification of training needs. Perform analysis and provide recommendations to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions.
Manage and lead critical support escalations, which often include multiple internal and external support teams and often with visibility to internal and external leadership teams.
Assess customers’ risks, needs, and recommends appropriate service offerings to proactively address.
Document recommendations formally via service delivery plan and present to customer and virtual account team unit. Use project management methods to document, prioritize, track and drive implementations.
Provide advanced level technical support for escalated customer issues conducting network configuration, workstation installation, server configuration and hardware configuration analysis. This involves developing a support strategy, issue tracking and follow up through root cause analysis.
Travel to client’s job site to provide on-site process analysis, consultation, training, and assistance to customers. Willingness to be on-call when required to ensure client support is not impacted.
Manage, prioritize, and advocate for customer requested enhancements with the product management team.

Requirements:

Great customer service skills and a passion for developing and maintaining relationships.
3 years’ experience in technical support customer contact position or customer advocacy role.
3 years continuous compliance / Banking industry experience
Demonstrated ability to solve complex technical issues requiring in-depth research and analysis.
Excellent verbal and written communication skills.
XML/ Working knowledge of MS Networking; IP/FTP/ SQL Server / IIS and MY SQL database.
Basic experience of CRM Systems (Salesforce, Jira, Confluence)
Self-motivated and diligent with excellent problem-solving skills.

Working For You:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Medical and Life Insurance: Coverage for Medical and life risk.

Long-Service Award: Recognition for loyalty and dedication.
Marriage and New Baby Gifts: Celebratory tokens for special life events.
Festivals and Birthday Gifts: Spreading joy on occasions that matter.
Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.
Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.
Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
Family Care leave (Maternity/Paternity Leave and Adoption Leave)

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

Usa Job Seekers:

EEO Know Your Rights.

","hiringOrganization":{"@type":"Organization","name":"LexisNexis Risk Solutions","sameAs":"https://risk.lexisnexis.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"China - Shanghai","addressCountry":"China","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-16","description":"

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We Want People Who Are Passionate About Building Meaningful, Long-Term Relationships With Our Customers That Help Grow And Scale Business In The Cloud.

Our Technical Success team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Success is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Success Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.

As a TSM at DigitalOcean, you are a strategic partner for our business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

What You Will Be Doing:

Technical Consultation & Architecture Design:

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What We’Ll Expect From You:

Technical Expertise:

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
Linux certifications (e.g., RHCSA/RHCE)
Experience working with large CRMs like Gainsight and Salesforce

Why You’Ll Like Working For Digitalocean

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is $105,500 - $131,800 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is a remote role.

#Li-Remote

#Li-Tb1

","hiringOrganization":{"@type":"Organization","name":"DigitalOcean","sameAs":"https://www.digitalocean.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-16","description":"

We Want People Who Are Passionate About Building Meaningful, Long-Term Relationships With Our Customers That Help Grow And Scale Business In The Cloud.

What You Will Be Doing:

Technical Consultation & Architecture Design:

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What We’Ll Expect From You:

Technical Expertise:

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
Linux certifications (e.g., RHCSA/RHCE)
Experience working with large CRMs like Gainsight and Salesforce

Why You’Ll Like Working For Digitalocean

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is $105,500 - $131,800 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is a remote role.

#Li-Remote

#Li-Tb1

","hiringOrganization":{"@type":"Organization","name":"DigitalOcean","sameAs":"https://www.digitalocean.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-16","description":"

We Want People Who Are Passionate About Building Meaningful, Long-Term Relationships With Our Customers That Help Grow And Scale Business In The Cloud.

What You Will Be Doing:

Technical Consultation & Architecture Design:

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What We’Ll Expect From You:

Technical Expertise:

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
Linux certifications (e.g., RHCSA/RHCE)
Experience working with large CRMs like Gainsight and Salesforce

Why You’Ll Like Working For Digitalocean

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is $105,500 - $131,800 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is a remote role.

#Li-Remote

#Li-Tb1

","hiringOrganization":{"@type":"Organization","name":"DigitalOcean","sameAs":"https://www.digitalocean.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-16","description":"

We Want People Who Are Passionate About Building Meaningful, Long-Term Relationships With Our Customers That Help Grow And Scale Business In The Cloud.

What You Will Be Doing:

Technical Consultation & Architecture Design:

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What We’Ll Expect From You:

Technical Expertise:

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
Linux certifications (e.g., RHCSA/RHCE)
Experience working with large CRMs like Gainsight and Salesforce

Why You’Ll Like Working For Digitalocean

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is $105,500 - $131,800 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is a remote role.

#Li-Remote

#Li-Tb1

","hiringOrganization":{"@type":"Organization","name":"DigitalOcean","sameAs":"https://www.digitalocean.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-16","description":"

We Want People Who Are Passionate About Building Meaningful, Long-Term Relationships With Our Customers That Help Grow And Scale Business In The Cloud.

What You Will Be Doing:

Technical Consultation & Architecture Design:

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Success functions.
Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What We’Ll Expect From You:

Technical Expertise:

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
Linux certifications (e.g., RHCSA/RHCE)
Experience working with large CRMs like Gainsight and Salesforce

Why You’Ll Like Working For Digitalocean

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is $126,600 - $158,160 based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is a remote role.

#Li-Remote

#Li-Tb1

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Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

\n\n

The Client Enablement team owns the delivery of Cedar’s product and functionality, maintenance of services, and onward growth and expansion. We’re seeking a Technical Account Manager (TAM) to lead and manage post-launch initiatives for our clients, from implementing new features and functionality to maintaining and upleveling the overall technical health of the integrations. TAMs are the \"Cedarians\" who manage all the technical aspects of Cedar’s partnership with clients once they have been successfully implemented. To be effective, a TAM at Cedar possesses Solution Architecture, Project Management, and Client Management skills.

\n\n

Without our Client Solutions team, Cedar doesn't realize its vision of improving the patient financial experience.

\n\n

*Cedar is committed to a flexible work environment, so this as well as many of our roles are remote friendly.*

\n\n

Skills & Experience

Minimum 2 years professional experience, with 1+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise or mid-market setting.
Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems (APIs, SSOs, technical integrations, secure file exchanges) and the ability to quickly learn new technologies and systems.
Track record of effectively leading or co-leading outcomes-focused client conversations. Ability to influence stakeholders' decision making and establish credibility as the technical subject matter expert for their service or solution.
Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs.
Ideally, a background working with any of the following: enterprise health care systems, digital consumer payments or backend payment processing technologies, enterprise system integrations.
You feel comfortable working in a thriving entrepreneurial environment and have some level of comfort navigating through times of ambiguity.
Lastly, you should be EXCITED about Cedar's mission of improving the healthcare financial experience.

Responsibilities

Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health.
Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers.
Provide technical governance and develop technical account plans.
With leadership support, manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation. To do so, you will need to groom tickets, stories, or requests.
Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives.

Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range and Benefits

Salary Range* in CA, NY, NJ, CT, and WA: $123,250 - $145,000
Salary Range* NOT in CA, NY, NJ, CT, WA: $123,250 - $145,000
This role is also equity eligible
This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

#Li-Remote

#Li-Rd

What do we offer to the ideal candidate?

A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About Us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. \"Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

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Description

This Is Us

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Requirements

The Technical Account Manager (TAM) combines technical expertise with account management skills to deliver high-value customer experiences. A TAM acts as the technical bridge between Kaltura and its customers, focusing on ensuring technical success and satisfaction with our products and services. TAMs are responsible for building strong relationships, understanding client needs, creating innovative solutions, and helping them achieve their goals through effective use of Kaltura’s offerings.

Key Roles And Responsibilities:

Customer Relationship Management and Advocacy: Own the technical relationships with large enterprise customers, often serving as the primary technical advisor without direct day-to-day involvement from other internal Kaltura teams.
Technical Guidance, Support, and Training: Provide technical assistance, troubleshoot issues, offer tailored solutions, and conduct training sessions to empower clients. This includes support of APIs, integrations with 3rd party platforms, custom reports, scoping of Professional Services and workflow optimization.
Onboarding, Implementation, and Product Expertise: Help customers deploy and integrate Kaltura’s products, ensuring smooth onboarding, and maintain deep knowledge of Kaltura’s offerings to assist with technical questions. Collaborate with Product, Engineering, and Professional Services teams to scope enhancements, submit feature requests, and influence the roadmap based on customer needs.
Strategic Planning and Innovation: Develop technical roadmaps, advocate for product improvements, use creative approaches to solve customer challenges, and identify growth opportunities. This includes consultations with customers on workflow design, best practices and technical optimizations.
Escalation, Problem Management, and Performance Monitoring: Manage escalations, ensure timely resolution of critical issues, monitor customer usage, provide reports, and identify improvement opportunities.

Primary Goals:

Ensure customer satisfaction and retention through proactive technical engagement.
Accelerate adoption and usage of Kaltura solutions by optimizing integrations and workflows.
Identify and scope expansion opportunities, collaborating with Sales on upsells and cross-sells.
Reduce escalations and improve customer outcomes through effective solutioning.

Required Skills And Qualifications:

Minimum 3-5 years in a technical or customer-facing role (solutions engineer, sales engineer, systems engineer, consultant, or support engineer).
Hands-on experience with APIs, SaaS integrations and reporting/analytics.
Familiarity with cloud platforms (AWS, Azure), CDN technologies, and video streaming protocols is a plus.
Strong solution consulting skills: ability to translate customer business needs into technical workflows.
Experience managing enterprise customers with complex technical requirements.

Base salary $115,000 - $130,000

The Perks:

Hybrid, flexible work environment
Zero employee premium health plan, effective from day 1, plus dental and vision benefits
FSA and 401K with company match
Mobile plan and home internet reimbursement
Personal and professional development programs
Occasional Cross company long weekends
An Equal Employment Opportunity Employer and an E-Verify participant

","hiringOrganization":{"@type":"Organization","name":"Kaltura","sameAs":"https://corp.kaltura.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, NY, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-16","description":"At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether
The Purpose:
As a Technical Account Manager, you will build and maintain relationships with some of PPRO’s key customers all of which have a real passion for payments and the opportunities that it can bring to their underlying e-commerce customers. Bridge technical and commercial teams to ensure successful product integration. Manage the client journey from initial engagement to post-go-live optimization, providing technical consultancy and project management.\n

Your Impact In This Role:

Lead technical implementations from pre-sales to go-live, acting as the primary technical contact.
Collaborate with Engineering and Product teams on integrations, troubleshooting, and documentation.
Manage the full customer onboarding lifecycle, ensuring timely delivery and meeting expectations.
Support and grow client accounts, identifying opportunities and providing technical consultancy.
Monitor post-go-live performance and drive continuous improvement through client feedback.
Represent client needs internally, collaborating with support, engineering, and product teams. Help shape product development based on client feedback.
Build strong client relationships, transforming customers into partners and managing their growth initiatives.
Translate business needs into technical solutions and vice versa.
Facilitate communication between technical and business teams.
Lead issue resolution and ensure smooth operations.

What Would Make You A Great Fit:

Minimum of 8 years of experience in a similar role
Experience in Payments in a technical/product role supporting external clients
BA/BS Degree in an IT-related discipline
Good understanding of how APIs operate and are documented
At ease with data. Has experience with at least one of the following (or similar): Tableau / BigQuery / Looker Studio / DataDog
Aptitude for comprehending enterprise-level troubleshooting, expectation management and relationship building
Strong customer acumen
Influencing, developing early influence skills, working effectively with teams to present logical and compelling arguments to enhance innovation and efficiencies
Can speak and engage with technical teams
Confirms and clarifies information gained from listening to customers before transmitting / sharing
Unafraid to challenge customers’ ideas where necessary for the betterment of the relationship
Knowledge of the software development process

Nice-To-Haves

Business level language skills outside of English is a plus
Coding knowledge is a plus
Experience working in a cross-functional, multi time zone environment asynchronously

What's in it for you?:
Remote working - Experience the freedom of remote working, where you can achieve optimal work-life balance and harness your creativity in a comfortable environment, all while contributing seamlessly to our dynamic team. We also provide a international work from abroad policy, enabling employees to work remotely in different locations for up to another 30 days per year.
Learning and Development - We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.
Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.
Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Our Principles:
We get things done: We are courageous; we take ownership, make decisions and get things done.
We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent
We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.
We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.
We work as a team: We collaborate closely and value team success over individual achievement.
","hiringOrganization":{"@type":"Organization","name":"PPRO","sameAs":"https://www.ppro.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Technical Account Manager, Google Cloud Consulting (English, Portuguese)","datePosted":"2025-09-16","description":"

Minimum Qualifications:

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Ability to communicate in English and Spanish fluently to support client relationship management in this region.

Preferred Qualifications:

MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

Our Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM), you will draw on our customer facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.

In this role, you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace and many more. You will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization, establishing themselves as a trusted advisor.

Travel (domestically and internationally) up to approximately 20% of the time as needed.

Responsibilities

Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo, State of São Paulo, Brazil","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Technical Account Manager - Dubai","datePosted":"2025-09-16","description":"

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Technical Account Managers are highly experienced Architects who are comfortable with a very client-facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan
Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks
Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team
Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing
Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:\n\n
Assist clients in integrating the product into their systems and troubleshoot technical challenges
Capture client feedback and feature requests to inform the Product and Engineering teams
Advise client tech leaders on complementary technologies and long-term technical strategy.
Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps
Dataiku platform architecture and deployment
Platform operations and upgrades
Best practices for platform usage
Security, data management, and compute resources
ML-Ops, monitoring, and scaling strategies

What you'll need to be successful

7+ years of experience in a customer-facing technical role
Strong communication and client relationship skills
Experience supporting both pre- and post-sales engagements
Proficiency in Linux system administration, including networking
Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
Hands-on experience with cloud platforms (AWS, Azure, GCP)
Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning
Familiarity with the Hadoop and/or Spark ecosystems

How you'll stand out

Experience with Python
Data-Science knowledge
Basic knowledge of Java
Familiarity with ML-Ops practices and tools

What does the hiring process look like? #LI-Hybrid #LI-AN1

Initial call with a member of our Technical Recruiting team
Video call with the TAM Director
Technical Assessment to show your skills (Home Test)
Debrief of your Tech Assessment with TAM Team members
Customer facing scenario Assessment with TAM Team members
Final Interview with the VP Field Engineering

\nWhat are you waiting for!\nAt Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.\n \nOur practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com\n \n\n\n \nProtect yourself from fraudulent recruitment activity\nDataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.","hiringOrganization":{"@type":"Organization","name":"Dataiku","sameAs":"https://www.dataiku.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United Arab Emirates, Dubai","addressCountry":"United Arab Emirates","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"HCM Technical Account Manager","datePosted":"2025-09-16","description":"Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Great Britain.

About the opportunity

As a member of the Dayforce organisation, known for its fast-growing SaaS product, the Technical Account Manager (TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders ensuring client success and satisfaction.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

• Partner with the Customer Success Manager to establish and strengthen executive relationships.
• Drive overall customer success outcomes including value realisation, customer growth, retention, and advocacy.
• Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
• Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
• Analyse your customer’s usage patterns and utilisation of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
• Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
• Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
• Plan, communicate, support, and drive Dayforce upgrade readiness.
• Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
• Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
• Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
• Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
• De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
• Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
• Acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing client’s expectations.
• Participate or lead team projects and initiatives.
• Collaborate and lead initiatives cross functionally.

Skills and experience we value
• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields.
• 3-5+ years of experience in Dayforce Consulting, Implementation, or related technical teams.
• Proven HCM domain experience, specifically in at least two core modules .
• Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
• Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
• Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
• Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
• Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
• Outstanding oral and written communication skills.
• Confidence and credibility with senior stakeholders.
• Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
• Comfortable with traveling internationally and has a valid passport.

Essential Personal Attributes & Behavioral Traits
• Customer-focused mindset with a dedication to delivering value and satisfaction.
• Team player who fosters collaboration and contributes to a positive work environment.
• Self-starter and able to work with minimal supervision.
• Results driven with good balance of relationship and task orientation.
• Systems thinker, purposeful and decisive.
• Communicates with authenticity, courage and composure.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud","hiringOrganization":{"@type":"Organization","name":"Dayforce","sameAs":"https://www.dayforce.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"HCM Technical Account Manager","datePosted":"2025-09-16","description":"Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Great Britain.

About the opportunity

As a member of the Dayforce organisation, known for its fast-growing SaaS product, the Technical Account Manager (TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders ensuring client success and satisfaction.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

• Partner with the Customer Success Manager to establish and strengthen executive relationships.
• Drive overall customer success outcomes including value realisation, customer growth, retention, and advocacy.
• Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
• Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
• Analyse your customer’s usage patterns and utilisation of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
• Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
• Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
• Plan, communicate, support, and drive Dayforce upgrade readiness.
• Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
• Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
• Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
• Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
• De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
• Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
• Acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing client’s expectations.
• Participate or lead team projects and initiatives.
• Collaborate and lead initiatives cross functionally.

Skills and experience we value
• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields.
• 3-5+ years of experience in Dayforce Consulting, Implementation, or related technical teams.
• Proven HCM domain experience, specifically in at least two core modules .
• Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
• Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
• Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
• Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
• Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
• Outstanding oral and written communication skills.
• Confidence and credibility with senior stakeholders.
• Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
• Comfortable with traveling internationally and has a valid passport.

Essential Personal Attributes & Behavioral Traits
• Customer-focused mindset with a dedication to delivering value and satisfaction.
• Team player who fosters collaboration and contributes to a positive work environment.
• Self-starter and able to work with minimal supervision.
• Results driven with good balance of relationship and task orientation.
• Systems thinker, purposeful and decisive.
• Communicates with authenticity, courage and composure.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud","hiringOrganization":{"@type":"Organization","name":"Dayforce","sameAs":"https://www.dayforce.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"HCM Technical Account Manager","datePosted":"2025-09-16","description":"Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Great Britain.

About the opportunity

As a member of the Dayforce organisation, known for its fast-growing SaaS product, the Technical Account Manager (TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders ensuring client success and satisfaction.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

• Partner with the Customer Success Manager to establish and strengthen executive relationships.
• Drive overall customer success outcomes including value realisation, customer growth, retention, and advocacy.
• Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
• Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
• Analyse your customer’s usage patterns and utilisation of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
• Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
• Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
• Plan, communicate, support, and drive Dayforce upgrade readiness.
• Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
• Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
• Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
• Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
• De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
• Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
• Acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing client’s expectations.
• Participate or lead team projects and initiatives.
• Collaborate and lead initiatives cross functionally.

Skills and experience we value
• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields.
• 3-5+ years of experience in Dayforce Consulting, Implementation, or related technical teams.
• Proven HCM domain experience, specifically in at least two core modules .
• Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
• Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
• Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
• Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
• Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
• Outstanding oral and written communication skills.
• Confidence and credibility with senior stakeholders.
• Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
• Comfortable with traveling internationally and has a valid passport.

Essential Personal Attributes & Behavioral Traits
• Customer-focused mindset with a dedication to delivering value and satisfaction.
• Team player who fosters collaboration and contributes to a positive work environment.
• Self-starter and able to work with minimal supervision.
• Results driven with good balance of relationship and task orientation.
• Systems thinker, purposeful and decisive.
• Communicates with authenticity, courage and composure.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud","hiringOrganization":{"@type":"Organization","name":"Dayforce","sameAs":"https://www.dayforce.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"HCM Technical Account Manager","datePosted":"2025-09-16","description":"Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Great Britain.

About the opportunity

As a member of the Dayforce organisation, known for its fast-growing SaaS product, the Technical Account Manager (TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders ensuring client success and satisfaction.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

• Partner with the Customer Success Manager to establish and strengthen executive relationships.
• Drive overall customer success outcomes including value realisation, customer growth, retention, and advocacy.
• Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
• Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
• Analyse your customer’s usage patterns and utilisation of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
• Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
• Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
• Plan, communicate, support, and drive Dayforce upgrade readiness.
• Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
• Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
• Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
• Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
• De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
• Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
• Acting as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing client’s expectations.
• Participate or lead team projects and initiatives.
• Collaborate and lead initiatives cross functionally.

Skills and experience we value
• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields.
• 3-5+ years of experience in Dayforce Consulting, Implementation, or related technical teams.
• Proven HCM domain experience, specifically in at least two core modules .
• Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
• Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
• Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
• Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
• Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
• Outstanding oral and written communication skills.
• Confidence and credibility with senior stakeholders.
• Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
• Comfortable with traveling internationally and has a valid passport.

Essential Personal Attributes & Behavioral Traits
• Customer-focused mindset with a dedication to delivering value and satisfaction.
• Team player who fosters collaboration and contributes to a positive work environment.
• Self-starter and able to work with minimal supervision.
• Results driven with good balance of relationship and task orientation.
• Systems thinker, purposeful and decisive.
• Communicates with authenticity, courage and composure.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud","hiringOrganization":{"@type":"Organization","name":"Dayforce","sameAs":"https://www.dayforce.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-16","description":"

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities

Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects.
Conduct quarterly site visits for your managed accounts.
Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills Required

Minimum of five years relevant professional experience preferably in the network industry
Strong network security and routing experiences
Scripting and Windows server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
Willing to travel

Educational Requirements

Bachelors degree and/or relevant experience

\n\nFortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.","hiringOrganization":{"@type":"Organization","name":"Fortinet","sameAs":"https://www.fortinet.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Technical Account Manager, Reagent Services","datePosted":"2025-09-16","description":"

About Genscript

Genscript Biotech Corporation (Stock Code: 1548.Hk) Is A Global Biotechnology Group. Founded In 2002, Genscript Has An Established Global Presence Across North America, Europe, The Greater China, And Asia Pacific. Genscript'S Businesses Encompass Four Major Categories Based On Its Leading Gene Synthesis Technology, Including Operation As A Life Science Cro, Enzyme And Synthetic Biology Products, Biologics Development And Manufacturing, And Cell Therapy.

Genscript Is Committed To Striving Towards Its Vision Of Being The Most Reliable Biotech Company In The World To Make Humans And Nature Healthier Through Biotechnology.

About Probio

Probio Proactively Provides End-To-End Cdmo Service From Drug Discovery To Commercialization With Proactive Strategies, Professional Solutions And Efficient Processes In Cell And Gene Therapy, Vaccine, Biologics Discovery And Antibody Protein Drug To Accelerate Drug Development For Customers. Probio’S Total Cell And Gene Therapy Solution Covers Cmc Of Plasmid And Virus For Ind Filing As Well As Clinical Manufacturing And Commercial Manufacturing.

Job Scope:

The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

While this role is remote, we are seeking someone based in Central/Mid-West US, to be able to better provide support to our clients.

The estimated salary range is $80,000 - $88,000, based on experience level.

Responsibilities:

Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
Maintain close communication with customers as well as facilitate communication with technical support when necessary
Collaborate with internal teams/departments to achieve sustainable growth
Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

Qualifications:

The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
Exceptional verbal and written communication and presentation skills
Must be customer-centered and proactive/action-oriented
Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
Strong organization skills with great attention to detail
Enjoy working in a fast-paced and team-oriented environment

#Li-Eb1

#Gs

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

\n\n

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.

","hiringOrganization":{"@type":"Organization","name":"GenScript","sameAs":"https://www.genscript.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, Illinois, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Technical Account Manager, Reagent Services","datePosted":"2025-09-16","description":"

About Genscript

Genscript Biotech Corporation (Stock Code: 1548.Hk) Is A Global Biotechnology Group. Founded In 2002, Genscript Has An Established Global Presence Across North America, Europe, The Greater China, And Asia Pacific. Genscript'S Businesses Encompass Four Major Categories Based On Its Leading Gene Synthesis Technology, Including Operation As A Life Science Cro, Enzyme And Synthetic Biology Products, Biologics Development And Manufacturing, And Cell Therapy.

Genscript Is Committed To Striving Towards Its Vision Of Being The Most Reliable Biotech Company In The World To Make Humans And Nature Healthier Through Biotechnology.

About Probio

Probio Proactively Provides End-To-End Cdmo Service From Drug Discovery To Commercialization With Proactive Strategies, Professional Solutions And Efficient Processes In Cell And Gene Therapy, Vaccine, Biologics Discovery And Antibody Protein Drug To Accelerate Drug Development For Customers. Probio’S Total Cell And Gene Therapy Solution Covers Cmc Of Plasmid And Virus For Ind Filing As Well As Clinical Manufacturing And Commercial Manufacturing.

Job Scope:

While this role is remote, we are seeking someone based on the East Coast of the US, to be able to better provide support to our Northeast clients.

The estimated salary range is $80,000 - $88,000, based on experience level.

Responsibilities:

Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
Maintain close communication with customers as well as facilitate communication with technical support when necessary
Collaborate with internal teams/departments to achieve sustainable growth
Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

Qualifications:

The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
Exceptional verbal and written communication and presentation skills
Must be customer-centered and proactive/action-oriented
Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
Strong organization skills with great attention to detail
Enjoy working in a fast-paced and team-oriented environment

#Li-Eb1

#Gs

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

\n\n

","hiringOrganization":{"@type":"Organization","name":"GenScript","sameAs":"https://www.genscript.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Piscataway, New Jersey, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Technical Account Manager","datePosted":"2025-09-15","description":"

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

What You’Ll Do

As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.

Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.

You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.

This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.

You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

Who You Are

3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

What We Offer

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

\nBRAZE IS AN EQUAL OPPORTUNITY EMPLOYER\n

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

\nPlease see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.","hiringOrganization":{"@type":"Organization","name":"Braze","sameAs":"https://www.braze.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Senior Technical Account Manager","datePosted":"2025-09-15","description":"

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

We're looking for a Senior Technical Account Manager to join our Customer Experience team. In this role, you'll serve as a trusted technical partner to our enterprise customers, helping them get the most out of Ditto’s platform. You’ll guide solution design, support implementations, and build strong long-term relationships with developers and executive stakeholders alike. This is a high-impact role where you'll shape not only customer success but also the future of the platform itself.

What You’Ll Do:

Build and maintain executive-level relationships with key stakeholders, serving as the primary technical point of contact for strategic accounts.
Develop and maintain technical roadmaps for key accounts, ensuring alignment between customer objectives and Ditto's platform capabilities.
Help customers scale with Ditto by developing new use cases, sharing best practices, and maintaining the customer’s technical roadmaps.
Proactively identify and address technical and business risks that may impact customer performance or satisfaction, and ensure retention.
Working alongside our Technical Support team, you’ll help navigate and complex technical issues in both functionality and performance.
Travel to customer sites to build deeper relationships and provide in-person guidance for implementations and strategic planning.

What You’Ll Need:

Prior experience in a customer-facing technical role (TAM, Solutions Architect, Customer Success Engineer)
Proven track record of managing enterprise accounts focused on increasing adoption and customer satisfaction
Experience conducting executive briefings, QBRs, and technical workshops
Extensive experience in a technical, customer-facing role working with enterprise customers.
Strong proficiency with modern infrastructure, especially Kubernetes and cloud providers (AWS, GCP, or Azure).
Excellent communication and relationship-building skills, with the ability to influence both developers and executives.
Passion for helping others succeed with technology and a strong sense of ownership over customer outcomes.

Nice-To-Haves:

Experience with mobile development or edge computing technologies
Deep expertise in database solutions

Base Salary Range$132,000—$252,000 USD

Pay Transparency At Ditto

Ditto uses a location-based compensation model. This means pay ranges for the same role may vary depending on where you live, based on cost of living and market data.The ranges you see on our job postings represent the full span of target compensation across all markets where we hire. Within that range, actual offers are determined by a candidate’s skills and experience. This ensures we remain competitive with local markets while also maintaining internal consistency and fairness in real spending power across locations.

The Benefits Of Building With Us

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.

Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.

Apply Anyway

At Ditto, we believe success isn’t defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you’ll make an impact here. We’re always looking for exceptional people ready to grow with us.

Equal Opportunity Employer

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

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