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Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Responsible for overseeing a team of customer service representatives, ensuring they meet performance targets, deliver excellent customer experiences, and adhere to company policies.

Job Description

1.Manage Contact Center to meet CC KPIs,Handle or Consult agents to solve cases within SLAs
2.Monitor and evaluate the performance to develop performance improvement and action plans.
3.Ensure daily processes/ contact center operation to meet KPIs and SLAs
4.Handle the other jobs as assigned

Recruiter

Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)","hiringOrganization":{"@type":"Organization","name":"AIS - Advanced Info Services Plc.","sameAs":"https://www.ais.th/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"ABC World, Thailand","addressCountry":"Thailand","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Supervisor- Contact Center","datePosted":"2025-08-08","description":"

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are currently seeing a talented Supervisor Operations. The role of a supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations.

Job title:

Supervisor- Contact Center

Job Description:

Education:

High School Diploma or equivalent required, Associates or Bachelor’s degree preferred

Experience:

1+ years experience in customer service, call center or related field, including 12 months in a supervisor capacity. Healthcare Industry Preferred.

Mandatory Skills:

Excellent interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Ability to improve and/or transform team processes across functions within the organization.
Ability to understand basic data and take appropriate action.
Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
Ability to coach, train, and motivate employees and evaluate their performance.
Ability to effectively lead and develop team towards improved performance.
Ability to delegate and manage workloads and projects across functions within the organization.
Ability to successfully drive continuous improvement efforts by leading work streams related to call center metrics and monitoring tools.
Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.

Roles & Responsibilities:

Coach and develop team to achieve account specific and organization CPIs and KPIs.
Responsible for monitoring employee performance using coaching tool and performance dashboards based on CPIs and KPIs.
Responsible for managing employee performance to include coaching, reward and recognition activities and merit/performance reviews.
Responsible for clearly communicating client and organization's expectations on an individual and team basis.
Develop daily and weekly action Plans to address individual performance in relationship to team performance.
Responsible for employee accountability and productivity, utilizing tools and reporting provided by clients and organization.
Responsible for handling escalated and non-resolved customer calls.
Participate in cross-functional activities and communication to further Company’s capabilities and improvements.
Responsible for communicating by personal example and ongoing dialogue compliance to Company’s policies and procedures, e.g., conducting oneself as a positive role model for all employees, particularly our CSRs.
Promote teamwork and cooperative effort.
Help train and provide guidance to other CSRs within the organization
Maintain a clean, safe, and unobstructed work area, and practice good safety habits.
Provide internal and external customers with the highest quality service.

Salary Range: $18.75 and up dependent on experience

Sagility Offers Competitive Benefits Including:

Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Account
Life Assistance Program
401K with employer contribution
PTO and Sick Time
Tuition Reimbursement

Join our team, we look forward to talking with you!

An Equal Opportunity Employer/Vet/Disability

Location:

Work@Home El PasoUnited States of America","hiringOrganization":{"@type":"Organization","name":"Sagility","sameAs":"https://sagilityhealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Work@Home El Paso, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Supervisor- Contact Center","datePosted":"2025-08-10","description":"

SUPERVISOR – CONTACT CENTER

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support, and opportunities.

Under the supervision of the Senior Director, the Supervisor oversees the practical day-to-day operations of 15 Customer Service Representatives. They provide operational support in accordance with policies and procedures. In addition, they ensure smooth contact center operations and be the primary coach for frontline staff.

This position requires the candidate to successfully complete a criminal history background check.

KEY RESPONSIBILITIES
\n• Provides daily direction and communication to Team Supports and team members so that customer service tasks are completed in a timely, efficient, and knowledgeable manner.

• Handles human resource management issues among teams, including completion of employee reviews, coaching, corrective action, timecard review/correction, time off approvals, etc.

• Interview as needed to support recruiting efforts

• Provides training and resources, including updating the intranet wiki, so that team members are equipped to do their jobs.

• Identifies opportunities for process improvements and solutions to upper management

• Monitors and tracks productivity; keeps Customer Service Manager informed of related issues.

• Submit overview reports to management as requested.

• Complete QA for the team

• Manage the Call Que and chats to answer questions

• Take supervisor calls as needed.

• Minimum two QA audits per week will be conducted on each agent and documented in, Playvox

• Support other teams, when needed.

PHYSICAL QUALIFICATIONS
\nThis job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The Supervisor may be asked to complete other duties as assigned by management. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that the employee requests for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

OVERALL QUALIFICATIONS

• Must have 2 years of call center background

• Communicates Effectively

• Manages Complexity

• Customer Focus

• Develops Talent

• Directs Work

• Resourcefulness

• Situational Adaptability

• Builds Effective Teams

• Instills Trust

• Drives Vision and Purpose

PREFERRED EDUCATION AND EXPERIENCE

• High School or GED

• 5 + years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.

• Previous experience requiring clear and calm communication by phone.

• Previous experience that required the ability to use the computer system and maintain good records effectively.

• Strong knowledge of durable medical equipment, typically gained in 2+ years of experience.

• Advanced understanding of insurance guidelines and billing, including rules, limits, verification procedures, cost/reimbursement rate issues, etc.

• Minimum of 2 years of leadership experience in a Call Center or similar environment

Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.

","hiringOrganization":{"@type":"Organization","name":"Bobby Dodd Institute","sameAs":"https://www.bobbydodd.org"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"College Park, GA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Contact Center Supervisor","datePosted":"2025-08-19","description":"

Description

Job Summary

The Contact Center Supervisor leads the daily operations of the contact center while providing strategic direction to support the organization’s business development goals. This role involves supervising front-line staff, managing policies and procedures, and fostering a culture of high performance, professional growth, and client satisfaction. The successful candidate must be a dedicated, experienced, and mission-driven professional who is committed to building an inclusive, high-performing team and advancing strategies that enhance employment opportunities for individuals with disabilities.

JOB RESPONSIBILITIES

The Contact Center Supervisor will be responsible for the following duties:

Hire, onboard, and train contact center personnel, ensuring they are prepared for success in their roles.
Provide consistent leadership and development to direct reports through daily, weekly, monthly, and quarterly engagement.
Manage team schedules to ensure adequate coverage for assigned shifts, including evenings and weekends as needed.
Oversee daily operations, resolve issues, communicate feedback to partners, and recommend improvements to achieve performance goals.
Develop and manage key performance metrics and quality standards for a robust contact center operation, while coaching and holding agents accountable to the performance metrics, quality standards, and attendance expectations.
Monitor quality of agent interactions (calls, chats, or other channels) and deliver performance feedback.
Analyze call center data and prepare performance reports for upper management.
Ensure financial objectives are met and organizational standards for safety, quality, and on-time delivery are consistently achieved.
Empower the team to meet or exceed performance expectations and goals.
Identify and resolve challenges with professionalism using sound judgment to determine the appropriate course of action.
Demonstrate excellent oral and written communication skills.
Maintain strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Interact with clients and team members with courtesy, respect, and sensitivity.
Maintain confidentiality and use discretion when handling sensitive or confidential information.
Perform other duties as assigned.

Requirements

JOB QUALIFICATIONS & REQUIREMENTS

Education: A bachelor’s degree in business administration, management, communications or related field or equivalent work experience in a leadership role in a contact center.
Experience: A minimum of three years of work experience in a contact center environment, with a proven track record of success in a leadership role. The ideal candidate will have broad business knowledge including workforce management, performance metrics, service level standards, risk management, and customer satisfaction. Technical proficiency in contact center technology and customer relationship management systems is highly desirable and beneficial to the success of this role.
Supervisory Responsibilities: One year of experience directly supervising contact center staff, including agents and team leads.
Physical: This role requires prolonged periods of sitting and standing, frequent use of a computer, keyboard, telephone, and other equipment, as well as frequent lifting, carrying, pushing, and pulling of objects and materials up to 10 lbs. Able to manage all self-care needs and activities of daily living as required to support successful employment, with or without reasonable accommodation.
Personality Traits: Must be friendly and professional at all times. Well organized, punctual, personable, dependable, able to motivate and work well with others, enthusiastic, adaptive, positive, and flexible. Good customer relations skills are mandatory. Excellent written and verbal communication skills with the ability to speak clearly, professionally, and effectively to customers. Superior critical thinking, strategic planning, and problem-solving skills required.
Working Conditions: Office setting. Occasional travel between facilities is required.
Work Schedule: 40 hours per week. Schedule may flex to meet customer contract requirements.
Background Check and Drug Testing Required: Employment is contingent upon satisfactory results.

This job description does not imply that these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.

Accomplishments in these areas of responsibility will be the basis of the employee’s evaluation, continuation of employment, and changes in compensation.

","hiringOrganization":{"@type":"Organization","name":"The Lighthouse for The Blind in New Orleans","sameAs":"https://www.lighthouselouisiana.org/work-with-us"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Orleans, LA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Supervisor, Contact Center","datePosted":"2025-08-21","description":"

Description

Job Summary:

Supervises the Contact Center to ensure members and potential members receive efficient, courteous, and accurate service. Develops and leads Contact Center staff to achieve organizational goals and objectives. Monitors and evaluates service levels and employee performance. Assists and trains staff. Responds to member questions or issues through all remote delivery channels. Works and leads effectively in a fast-paced environment with a variety of demands.

Essential Job Duties:

Leadership:

Liaise with HR and OD to recruit, onboard, develop, and retain high-quality staff.
Oversees the daily workflow of the department.
Provides constructive and timely one-on-ones and performance evaluations.
Effectively coaches, mentors, motivates, and manages the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union’s high standard of quality.
Ensures that the department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union’s core values.

Main responsibilities:

Hire, develop and lead the Contact Center staff to effectively utilize service and sales skills in order to enhance member service and loyalty and achieve department goals.
a productive, rewarding team-oriented work environment that provides for the Create development of employees, meets all established goals and metrics, and operates within the Credit Union’s core values.
Ensure employees have the proper tools and resources to successfully perform the requirements of their job.
Plan and schedule staff effectively to achieve quality service goals, meet established workforce management standards, and staff development plans.
Uphold the Credit Union’s compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures.
Report unusual or suspicious activity in writing to the Legal and Compliance Department.
Establish and maintain strong working relationships with other companies (i.e. other credit unions, contact centers, and vendors).
Develop and maintain strong relationships with all SLFCU stakeholders, exhibiting the Credit Union’s core values to enhance membership growth and loyalty.
Ensure that member and Credit Union information is treated with the utmost confidentiality and security to support the Credit Union’s core purpose of being “our members’ trusted partner”.
Recommend and implement department improvements for efficiency, consistency, and cost effectiveness.
Manage member-related risks, making sound decisions in a manner that provides for maximum service value to members and minimal risk to the Credit Union.
Provide training and ensure adherence to internal controls, procedures and security guidelines to minimize risk to the Credit Union and its employees.
Assist with management of the overall member service and sales process within the Contact Center by:
Providing service and sales coaching and feedback to employees
Actively listening to and assessing the needs of the member, explaining the features and benefits of targeted products and services, and offering targeted solutions to meet the member’s needs
Maintain up to date knowledge of policies, procedures, systems and processes to support the achievement of departmental and organizational goals.
Plan and contribute to the budget process, recommend staff and department additions and focus on maintaining department expenses within the approved budget limits.
Complete annual BSA and OFAC training.
Performs other duties as assigned.

Requirements

Required Skills/Abilities:

Excellent interpersonal and negotiation skills.
Excellent organizational skills and attention to detail.
Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
Strong time management and organizational skills, particularly in managing multiple initiatives.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills

Education and Experience:

Minimum 3 years’ combined experience in a financial institution, contact center, supervisory, team lead or related experience
Minimum associate’s degree or certification in business administration or related field, or more than 3 years of direct experience in lieu of a degree

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Frequent travel

Must be able to lift 20 pounds at times.

","hiringOrganization":{"@type":"Organization","name":"Sandia Laboratory Federal Credit Union","sameAs":"https://www.slfcu.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Albuquerque, NM, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Supervisor, Pharmacy Contact Center","datePosted":"2025-08-06","description":"

SHIFT: 12:00pm-8:30pm EST Monday-Friday

ABOUT THE ROLE:

As the Supervisor of the Pharmacy Contact Center, you will provide day-to-day leadership and oversight of front-line pharmacy service representatives, ensuring the delivery of high-quality support to our members, pharmacies, and providers. This role is critical to maintaining service level performance, coaching team members, and resolving escalated issues in real time. You will work closely with Contact Center Managers and cross-functional teams to uphold operational standards, support training and quality efforts, and foster a collaborative team environment. This is an opportunity to lead with empathy, drive frontline excellence, and make a direct impact on the member experience in a dynamic and fast-growing organization.

WHAT YOU’LL DO:

Provide day-to-day supervision and support for pharmacy contact center representatives as their direct supervisor, including managing timecards, monitoring schedules, tracking attendance, and overseeing individual performance.
Support workforce management by collaborating with the Workforce Planning department to adjust staffing and queue assignments to maintain service level performance and optimize team productivity.
Help implement and refine contact center workflows to meet department standards, client expectations, and service guarantees.
Foster a positive team culture by conducting regular structured feedback conversations, coaching team members, reinforcing development goals, and promoting collaboration.
Monitor individual and team performance metrics, identifying trends and supporting action plans to improve outcomes.
Participate in quality monitoring initiatives and NPS survey programs that promote first-call resolution and reduce member call-backs.
Assist with onboarding new clients by preparing frontline teams and coordinating across internal stakeholders to ensure readiness.
Proactively monitor call activity to identify emerging issues and escalate or support issue resolution as needed.
Help maintain knowledge base materials, standard operating procedures, and training documentation.
Demonstrate a working understanding of PBM workflows, including pharmacy claims processing and industry terminology.
Uphold compliance with regulatory and privacy requirements across all member interactions.

WHO YOU ARE:

\n
- Bachelor’s degree preferred or equivalent work experience
- Nationally Certified Pharmacy Technician Preferred
- Prior experience (2–4 years) in a healthcare contact center, PBM, or pharmacy operations setting, with a strong understanding of pharmacy-related customer service
- Proven ability to coach, motivate, and support frontline team members in a high-volume, service-driven environment
- Comfortable balancing team performance metrics with individual development and engagement
- Strong problem-solving skills with the ability to think quickly and resolve member or provider issues in real time
- Skilled at using data to identify trends, support team improvements, and drive operational efficiency
- Excellent verbal and written communication skills, with confidence in handling escalations and communicating across teams
- Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced setting
- Familiarity with pharmacy claims, PBM systems, and HIPAA/privacy requirements preferred
\n

SALARY: $60,000-80,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

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Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. Our Department thrives on teamwork and collaboration, and we know our employees achieve the greatest results when they are working together for a common goal. The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System. Success in this position requires the ability to manage, motivate and encourage agents through positive communication and feedback. This role also requires being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering an environment where staff feels a sense of “purpose, worthwhile work, and making a difference.

Core Responsibilities:

Supervises over the daily work flows of staff to ensure performance goals for customer satisfaction, quality, productivity, and key performance metrics are consistently met.
Monitors and analyzes quantitative service and productivity metrics (i.e. average speed to answer, abandon rate, service level, appointments scheduled, etc.)
Partners with Quality Assurance team to monitor and analyze team’s quality and patient satisfaction metrics (i.e. call monitoring for adherence, compliance of registration documentation, etc.).
Coordinates with Flight Control team to maximize staff productivity and availability within the contact center.
Collaborates with other internal teams to provide cross coverage activities in order to ensure that UHealth Connect meets customer expectations.
Assists the Patient Access Manager with planning, organizing and scheduling for the daily expected call service level, volumes of visits pending verification and authorization within 14 days of scheduled appointment, including same day appointments and add-on in office procedures for the UMMG Practice.
Ensures that appointments scheduled are accurate and payors meet time frame for authorization guidelines for financial clearance of appointment prior to patient’s arrival.
Communicates policy changes and all business operation updates to staff on a timely basis. Conducts department wide meetings to maintain two- way communication, problems solving, and relaying information
Supervises, orients, trains, evaluates and monitors on the job performance for staff responsible for verification of benefits, obtaining authorization and registration of insurance information in UChart.
Administers training programs for new hires and existing staff including refining and scheduling appropriate training sessions.
Uses best practice techniques to motivate and to encourage agents through positive communication and feedback. Develops contests, awards and themes that increase agents' loyalty, commitment, and focus.
Conducts formal performance reviews, including annual goal-setting/performance development plan, mid-year performance review, and final year- end performance review.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

High School Diploma or equivalent is required, Bachelor’s Degree in relevant field preferred

Minimum 4 years of relevant experience required

Knowledge, Skills and Attitudes:

Experience as change agent, motivator and influencer in a setting employing at least 50 people
Comfortable designing and delivering small and/or large group training
The ability to communicate effectively with all types of people at all levels is critical.
Ability to manage and coordinate the activities of other employees and ensure a high level of performance.
Excellent customer service skills.
Ability to maintain effective interpersonal relationships.
Commitment to the University’s core values.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
Proficiency in computer software (i.e. Microsoft Office).

Any relevant education, certifications and/or work experience may be considered.

#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H8","hiringOrganization":{"@type":"Organization","name":"University of Miami","sameAs":"https://www.miami.edu/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Offsite Remote Work - UHealth Connect/Contact Center, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Contact Center","datePosted":"2025-08-06","description":"

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

Zensar is seeking Voice and Contact Center Engineer in Raleigh, North Carolina (Onsite). This is open for Full time with excellent benefits and outstanding growth opportunities.

Job Overview:

We are looking for a seasoned Voice and Contact Center Engineer with deep expertise in Cisco Webex Contact Center Enterprise (WxCCE) and Visual IVR platforms. You will play a key role in designing and supporting IVR solutions across Service Desk, BPO and Service Operations. Familiarity with Cisco Voice Portal (CVP) and Google CCAI CX integration is highly desirable. Experience with Packaged Contact Center Enterprise (PCCE) is a bonus

Key Responsibilities

Design, develop, and maintain WxCCE Visual IVR workflows tailored to business requirements.
Implement and manage Cisco CVP call routing, ICM scripting, and VXML-based applications.
Integrate IVR with backend systems and explore speech recognition capabilities via Google CCAI CX (Dialogflow CX, STT/NLU).
Administer user roles, routing strategies, and configurations through the WxCCE Admin Portal.
Collaborate with stakeholders to gather requirements and optimize call flows.
Troubleshoot production issues related to voice infrastructure and IVR services.
Ensure documentation, version control, and deployment of voice applications follow best practices.

Required Skills

5+ years of hands-on experience with Cisco WxCCE in an enterprise setting.
Proven experience building and supporting Visual IVR solutions.
Deep knowledge of Cisco Voice Portal (CVP) and ICM scripting.
Strong understanding of call routing logic, queue management, and IVR design.
Experience with the WxCCE Admin Portal for system configuration and user management.
Ability to diagnose and resolve complex contact center issues in real-time.

Nice to Have

Integration experience with Google Contact Center AI (CCAI CX) for speech recognition and conversational IVR (Google Dialogflow CX).
Working knowledge of PCCE (Packaged CCE) and hybrid deployment models.
Familiarity with REST APIs for CRM or third-party platform integrations.

Education: Bachelor’s degree or higher in information technology or related fields.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the country for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice

","hiringOrganization":{"@type":"Organization","name":"Zensar","sameAs":"https://www.zensar.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune, Maharashtra, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"IKEA Contact Center Resolutions Supervisor","datePosted":"2025-07-21","description":"

\n\n\n Location \n\n Baltimore\n \n\n
\n\n\n Employment type \n\n Full Time Permanent\n \n\n
\n\n\n Department \n\n Leadership & Management\n \n\n
\n\n\n Anticipated Closure Date \n\n 2025-08-03\n \n\n

\n\n\n\n\n

\nWhy you will love us
\n

\n\n\n\n

\nFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.\n

\n\n\n\n\n

\n What we all have in common\n

\n\n\n\n

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

","hiringOrganization":{"@type":"Organization","name":"IKEA","sameAs":"https://www.ikea.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Supervisor Contact Center - Productos Financieros","datePosted":"2025-08-11","description":"

Company Description

¿Quieres formar parte de la plataforma digital de automoción líder en Europa? ¿Te apasionan los coches y crees que la digitalización es la clave del éxito?

Desde Autohero buscamos un/a Supervisor/a de Atención al Cliente con experiencia en el área financiera, para unirse a nuestro equipo de Autohero en Madrid.

Si tienes conocimientos en gestión de financiaciones o créditos, así como gestión de equipos ¡Esta es tu oportunidad!

Job Description

- Coordinar el equipo así como supervisar el cumplimiento de los objetivos financieros.

- Gestionar las financiaciones derivadas de la venta de vehículos de Autohero.

- Apoyo en la monitorización y reporte de indicadores clave relacionados con la financiación: volumen financiado, deuda activa y niveles de morosidad.

\n- Actuar como intermediario entre financieras y clientes, manteniendo contacto telefónico constante.

\n- Revisar, clasificar y registrar la documentación de las operaciones tramitadas.

Qualifications

- Experiencia en atención al cliente, preferiblemente en el sector automotriz.

- Comercialización de productos financieros.

- Coordinación y gestión de equipos.

\n- Conocimientos básicos sobre vehículos y su documentación.

\n- Habilidades de comunicación, negociación y atención al detalle.

\n- Nivel intermedio de Excel.

Additional Information

- Contrato: Indefinido.
\n- Horario: Lunes a Viernes 9h- 18h.
\n- Zona de trabajo: Cuzco (Madrid).
\n- Beneficios: Retribución flexible + beneficios de empresa.

","hiringOrganization":{"@type":"Organization","name":"AUTO1 Group","sameAs":"https://www.auto1-group.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madrid, Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Contact Center Assistant - Contact Center - Day","datePosted":"2025-08-13","description":"

Hours

Part-Time: 60 Hours/Biweekly

11:00am - 5:00pm

Work Environment: This position may be a Work-From-Home opportunity after 3-6 months of onsite training at 540 S. George St, York, PA 17401

Call Center Assessment will be required at time of application

General Summary

Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management.

Duties and Responsibilities

Essential Functions:

Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner
Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff
Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate)
Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR
Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice
Build sustainable relationships and engage customers by going the extra mile
Schedule patient appointments within established parameters
Collect accurate financial and demographic information for registration when necessary
Pages providers as needed for consults
Meet department/team qualitative and quantitative targets
Possess strong computer skills and the ability to maneuver multiple resources
Utilize communication “scripts” when handling specific topics
Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
Establishes and maintains files and records on an ongoing basis.

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

Customer service, medical office and/or call center support experience. Preferred

Courses and Training:

Medical terminology. within 180 days Required

Knowledge, Skills, and Abilities:

Strong phone and verbal communication skills.
Actively listen and speak in a professional manner.
Customer focus and adaptability to various personality types and call scenarios.
Ability to manage time effectively.

Benefits Offered:

Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy

","hiringOrganization":{"@type":"Organization","name":"WellSpan Health","sameAs":"https://www.wellspan.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"York, PA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Contact Center Officer","datePosted":"2025-07-21","description":"

About us and our team

Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!

As a group, we come from the merger and integration of Nexi, Nets and SIA; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees and our customers.

Why join us in 2025?

Just think of all the virtual shopping platforms, online stores, digital wallets, QR code payments and the contactless payment technology that stands behind them; this is all technology we use daily, the technology that will mark our future.

By joining our team, you will be shaping the future of digital payments with us, working in a modern, innovative, and ever-changing environment. As we come from the merger of numerous companies globally, the opportunity to grow, learn and share expertise with colleagues across the whole organization, is enormous.

If you join us in the role of Contact Center Officer this is what you can expect from us:

Attractive salary and an overall competitive package
Medical Plan (Life & Health Insurance)
Annual Check Up
Direct Medical Assistance
Ticket Restaurant Vouchers
Hybrid working model
Equipment needed for the role
Company Blood Bank
Unlimited eLearning opportunities through Nexi PayTech University

About your future role

Before you start working in our Merchant Helpdesk department, you will go through well-structured on the job training that will prepare you for your new role. This role provides you with the opportunity to work in a hybrid model, combining work from home and from the office. Your local team will be based in Greece.

Your key responsibilities in this role will be:

Provision of first or second level technical support for POS systems via phone, email, or ticketing system.
Diagnosis and resolution of technical issues in collaboration with other teams.
Logging and tracking support requests in a CRM or Helpdesk system.
Providing guidance and training to customers on basic POS operations.
Remote installation and configuration of POS equipment, when required..
Compliance with procedures and SLAs.
Adaptability based on the performance standards defined by the service.

What makes you the best person for this job?

Now when you read about the role, are you curious to discover more? If your answer is yes, check what qualifications make you the right candidate to apply. But keep in mind one thing - on top of your skillset, knowledge and experience, it's your potential that makes a difference for you to achieve your goals in everyday work.

Qualifications needed to be successful in this role:

High School Diploma or IEK (Higher/Higher Education degree desirable)
Very good knowledge of the English language
Ability to work on rolling shifts
Previous experience in help desk or technical support, ideally in a POS environment.
Good knowledge of Windows operating systems and networking.
Strong communication and problem-solving skills under pressure.
Excellent communication and interpersonal skills, combined with strong problem-solving abilities.
Strong soft skills and a proactive approach to resolving complex issues.

Apply now!

By simplifying payments and enabling people and businesses to build closer relationships and grow together, we bring change to the lives of everyone around us. Joining us means becoming part of the international team that actively creates an easier tomorrow for every citizen, bank, and business.

If this is the right job for you, we would love to hear from you!

We will review all applications ongoing and close the position as soon as a new team member has been found. We are committed to creating a diverse culture in which talents from all walks of life can feel like they truly belong. By reading about this job opening, you are one step closer to getting there.

Are you interested in joining one of Europe's leading PayTech companies?

Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you're in the right place!

","hiringOrganization":{"@type":"Organization","name":"Nexi Group","sameAs":"https://www.nexigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Greece","addressCountry":"Greece","addressRegion":"Europe"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Contact Center Representative","datePosted":"2025-07-21","description":"

Description

SUMMARY:

The Contact Center Representative accurately responds to routine account inquiries and completes account maintenance tasks such as balance inquiries, deposits, withdrawals, transfers, loan payments, address changes, and account closings. The Contact Center Representative also assists customers with troubleshooting and technical assistance. This role consistently creates customer awareness of bank products and services, identifies referral/sales opportunities, and successfully refers customers to appropriate individuals when necessary. All this support is provided through a variety of channels, including email, text, chat, and telephone. The average daily call volume is approximately 50-60 calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the Bank’s first line of quality customer service for all internal and external calls.
Maintain a thorough knowledge of Bank products and services and be able to provide service on all Bank products, services, and procedures.
Resolve customer issues, conduct account inquiries, and answer questions about bank products via phone, chat, email, fax, and regular mail professionally and courteously.
Provide quality service and support as well as process requests in a variety of areas including, but not limited to consumer and business deposit accounts, consumer, and business loan account inquiries, online and mobile banking, and stop payments.
Assist customers with debit card disputes, card maintenance, and research requests.
Provide quality service and support in processing requests in a variety of areas including, but not limited to, consumer and business deposit accounts, consumer, and business loan account inquiries, online and mobile banking, and stop payments.
Direct and assist customers with online account opening.
Troubleshoot various technical issues with online and mobile account issues. (i.e., issues with firewalls and cookies, smartphone account access).
Process customer inquiries, answer deposits, withdrawals, payments, and questions, and research as needed.
Assist customers with electronic banking issues, reset passwords, and attempt to resolve issues.
Complete maintenance and research request forms and disclose appropriate fees to customers for research requests.
Responsible for monitoring check orders held for customers, keeping an accurate inventory, and tracking records to support delivery and disposition of the orders.
Perform a variety of maintenance on deposit accounts; perform all necessary steps to complete change accurately, submit maintenance offsets for review, and maintain an acceptable error ratio.
Achieve monthly referral goals.
Exhibit ability and desire to embrace and enhance the Dedham Savings culture.
Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.

SECONDARY RESPONSIBILITIES

None

SUPERVISORY RESPONSIBILITIES

None

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED.
Three or more years of call center and banking experience and/or training; or equivalent combination of education and experience.
Proficient in locating information using online computer reference systems, Web-based applications, and printed documents.
Be able to maintain a dialog with the customer while simultaneously processing information and documenting customer responses using a computerized scripting, account management, and reference system.
Web navigation skills and experience.
Able to handle confidential information.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must be able to analyze and convert raw data into cohesive, presentable data to be shared with multiple sources upon request.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

KEY POINTS

For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

Charlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

Here at Charlesbridge, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.

EOE/F/M/Vet/Disabled

","hiringOrganization":{"@type":"Organization","name":"South Shore Bank","sameAs":"https://www.southshorebank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dedham, MA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Contact Center Lender","datePosted":"2025-08-01","description":"

Summit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping members reach their goals, this role is for you! As a Contact Center Lender you are responsible for prompt, courteous, and thorough assistance to members/potential members using the telephone and other customer access points. You will be conducting phone interviews, completing loan requests, and providing timely loan decisions to our members.

Key Responsibilities

Process Contact Center Loans\n
- Prepare consumer loan documents for Contact Center Loans. Verify loan details with member.
- Works with the member to determine best avenue for loan disbursement to ensure convenience for the member. Communicates closing appointment details with branches as applicable
- Manages the DocuSign process for the Contact Center
- Processes DMV requests for the Contact Center
- Manages insurance verification for the Contact Center loans
\n
Underwriting and Queue Management\n
- Conduct loan interviews and complete loan applications for applicants for all consumer loan types.
- Makes outbound calls to applicants whose loans are in pending queue in order to bring more loans to a closed status
\n
Assist new and/or existing members meet their financial goals by building and maintaining beneficial member relationships as well as assisting them in meeting their financial needs
Takes ownership of customer situations, corporate goals and philosophy and call center goals and objectives

Qualifications/Skills/Experience Required:

Associate degree in a Business-related field, with emphasis in finance or banking preferred.
Two years consumer lending experience. In addition to a combination of 2 years’ experience in the following areas: Public contact/customer service, call center, loan underwriting.
Excellent verbal, written and interpersonal communication skills
Ability to hear, assimilate and solve problems quickly, using a customer service approach
Demonstrated ability to build loyal customer relationships through effective use of sales, service recovery, interpersonal skills and customer referrals.
Working knowledge of commonly accepted principles of lending.
Excellent organizational skills and work habits.
Knowledge of current Federal, State and Local laws and regulations as they pertain to the granting of credit.
Demonstrated ability to consistently exercise sound judgment in credit granting decisions.
Customer service and sales knowledge and skills applicable to both the lending and retail financial setting.
Multi-task abilities.
Ability to obtain NMLS number

Perks:

This is not your typical “smile-and-dial” environment. We work hard, collaborate, and have fun!
You have a voice in the process – be a part of a team.
Health, dental, life, 401(k).
PTO, paid volunteer time, and your birthday off!
Business casual work environment.

At Summit we cover more ground, have more fun and give more back. Come be a part of something bigger!

At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit and business need.

","hiringOrganization":{"@type":"Organization","name":"Summit Credit Union","sameAs":"https://www.summitcreditunion.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cottage Grove, Wisconsin, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Contact Center Manager","datePosted":"2025-07-22","description":"

Description

Who are we?

At OKIN Process, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.

Job Description:

Job Type: Salary

Pay: $50,000-$55,000 annually

Work Location: Onsite with Hybrid flexibility

Summary:

OKIN Process is seeking an experienced Contact Center Manager who can lead our representatives to better performance and improve service quality. You will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes to better support customers. You will assist other management team members in identifying trends and establishing call center goals. You will work closely with, but not limited to, Associate Department Managers, Senior Contact Center Manager, and Director of Operations to identify and provide effective coaching to achieve the desired service levels and take corrective action, as needed. The responsibilities include preparing reports and analyzing the contact center's data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer/client satisfaction.

Requirements

Key Responsibilities Include:

· Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses

· Prepare reports and analyze the contact center’s data

· Completing system audits and analyses

· Maintains and improves call center operations by monitoring system performance

· Identifying and resolving problems

· Preparing and completing action plans

· Assist with recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees

· Administering scheduling systems

· Communicating job expectations

· Planning, monitoring, appraising, and reviewing job contributions

· Enforcing policies and procedures.

Soft Skills:

· Ability to convey information accurately and efficiently to both internal team members and external stakeholders, both verbally and in writing

· Ability to manage multiple priorities, meet deadlines, and maintain accurate records

· Adaptive to changing situations in a competitive market

· Ability to identify and resolve complex client issues and make sound decisions using strong analytical and problem-solving skills

Required Qualifications:

· 2 or more years as a BPO CCM or related role

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

· Business Reviews- Must have experience preparing and presenting Monthly, Quarterly, and Annual Business Reviews, including compiling performance data, identifying key insights, and communicating results to internal and external stakeholders.

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Preferred Qualifications:

· Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

· Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills

· Knowledge of management principles and familiarity with company products, services, and policies

· Strong coaching and leadership skills, ability to motivate employees.

· Decisiveness and attention to detail.

· Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

· Polite, professional phone voice.

Benefits:

· 401(k) matching (4%)

· On-Demand Pay

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Disability Insurance

· Life Insurance

· Voluntary Benefits

· Employee Assistance Program

· Employee Discount Schedule

· Flexible Spending Account

· Life Insurance

· Paid Time Off

· Paid Training

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!

","hiringOrganization":{"@type":"Organization","name":"OKIN Process","sameAs":"https://www.okinprocess.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Antonio, TX, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Contact Center Representative","datePosted":"2025-08-08","description":"

Date Posted:

2025-08-07

Country:

United States of America

Location:

Tampa Cancer Center Office

WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

Summary:

The Patient Contact Center fulfills FCS’s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.

Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers’ needs.

PRIMARY TASKS AND RESPONSIBILITIES:

Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
Communicates in a cordial, professional manner with patients via phone.
Meets daily, weekly and monthly qualitative and quantitative performance metrics.
Cross trained in Contact Center Supervisor/Manager Team area(s).
Schedules patients for medical office/testing/radiology visit appointments.
Transfers callers to appropriate department / location when necessary.
New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
Works with online scheduling system and EHR.
Follows federal, state laws and company guidelines to be compliant with patient records.
Verifies patient data and insurance to ensure it is updated for accurate billings.
Handles patient concerns or refers to administration appropriately.
Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
Respond timely to incoming calls and route calls or take message as appropriate.
Maintain individual and departmental metrics and KPI’s.
Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
Collect patient payments based on standard operating procedure.
Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
Comply with all Federal, State laws and regulations pertaining to patient care, patients’ rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.

EDUCATION/CERTIFICATIONS & LICENSES:

High School Graduate or Equivalent
Previous customer service experience.

EXPERIENCE:

1+ years’ experience in the Health Care preferred.
Call center experience preferred.
Proven ability to train and audit others.

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Proficient with computer programs: Email, PowerPoint, Excel, Word.
Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
Ability to deal with data that is of a sensitive and confidential nature.
Ability to work independently and in a team environment.
Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.
Excellent verbal and written communication skills.

KNOWLEDGE AND SKILLS PREFERRED:

Knowledge of EHR.
Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.

VALUES:

Patient First – Keeping the patient at the center of everything we do.
Accountability – Taking responsibility for our actions.
Commitment & Care – Upholding FCS vision through every action
Team – Working together, one team, one mission.

Expectations for all Employees

Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.

SCREENINGS – Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.

EEOC

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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Job Description

WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Contact Center Customer Service Agent is responsible for delivering superior customer service by responding to inbound calls directed to their assigned queues. The incumbent will follow all policies, procedures, and scripts to build rapport, positively identify Customers, ask appropriate questions, identify solutions and issue resolutions at the first touch. This position requires the Contact Center Customer Service Agent to act as a customer advocate by taking ownership of the account and following through to satisfy the customer at the first point of contact. The incumbent should analyze the caller's information to identify fraud and risks to the Bank, identify possible solutions to recommend, and resolve all issues the Customer poses.

This position has a start date of September 29, 2025. The schedule for this position will cover the hours of 9am-7pm Monday through Friday, and 9am-3pm on Saturday and Sunday.

Job Responsibilities:

Identify opportunities, expand relationships, and ensure that the Customer has all the appropriate convenience solutions available to them.
Adhere to and maintain satisfactory service standards for talk time, queue time, and abandon guidelines to ensure Stellar Service from the Team.
Manage Customer Service requests while presenting cross-sell opportunities that will benefit the Customer and expand their relationship.
Achieve all individual and Team sales and adherence goals while maintaining all required documentation, tracking logs, and sales tracking applications to support Team goals.
Perform transactions and inquiries using a variety of system networks to provide Customer Service to both internal and external Customers while maintaining a strict code of confidentiality regarding Bank and Customer information.

Minimum Qualifications:

High school diploma or its equivalent.
Previous experience working in a call center environment preferred.
Previous banking experience with sales goals preferred.
Retail sales experience and recognition of buying cues and uncovering needs are required.
Experience in an environment where exceeding customer expectations is expected.
Ability to follow established policies, regulations, guidelines, and procedures.
The incumbent must have PC experience, excellent oral and written communication skills, and the ability to work effectively in a multi-task, high-volume environment.
Must be a motivated, self-starter requiring minimal supervision and prioritize work effectively.
Must have superior communication skills, excellent problem-solving skills, and a focus on attention to detail.

Salary Range:

$37,440 - $52,800

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

","hiringOrganization":{"@type":"Organization","name":"WSFS Bank","sameAs":"https://www.wsfsbank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"The Grove, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Contact Center Associate","datePosted":"2025-08-06","description":"

JOB TITLE: Contact Center Associate

Department: Contact Center

FLSA Status: Non-Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status’ protected by applicable federal, state, or local law.

ABOUT THE ROLE:

We are looking for a Contact Center Associate who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Contact Center Associate will provide friendly, effective and efficient service to membership over the phone and through all member channels while following the Credit Union policies, procedures, and guidelines. The Contact Center Associate, will support member inquiries in a people-driven attitude that drives an excellent member experience, including to properly refer more complex members inquiries to the appropriate channel. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

Answer calls or inquiries in a high-volume environment while providing excellent member service and meeting performance targets.
Contribute to and consistently meet departmental, individual, and organizational goals and targets; including service level standards, call metrics, quality of service, and production.
Proven expertise in credit union products and services, including card systems, wire transfers, online banking systems, and product referrals.
Uses sound judgement on when to engage support to resolve challenges, utilizing resources and training to answer inquiries.
Takes responsibility for quality and quantity of work.
Deliver expertise in credit union products and services, while assisting members with general inquiries, such as balances, transaction history, and stop payments.
Contribute to a strong Member Loyalty rating and after-call survey score by providing high quality service based on our service standards. Listening to our members, leading with empathy, owning the solution, delivering excellence, and utilizing appropriate escalation techniques.
Proactively perform tasks and contribute to member channel queues that directly impact member experience.
Manage all interactions with members, primarily over the phone, in a kind and welcoming manner that aligns to the mission and values of the credit union.
Lead with technology-based solutions and education to promote self-service, while finding creative solutions, problem solving, troubleshooting, and delivering on commitments.
Open to mentoring and coaching through review and analysis of real member transaction recordings in order to advance delivery of a premier level of service to our membership and community.
Responds positively to feedback and coaching.
Obtain a strong understanding of credit union products and services and refer them appropriately to members and potential members, and capture member feedback when appropriate.
Mitigate risk to the credit union by adhering to policies and procedures, including verification requirements, processing transactions with accuracy, and proactively identifying and escalating red flags.
Ability to support members and internal partners utilizing Seattle Credit Union services, including Online Banking, Mobile Apps, website, bill pay and ATM’s.
Maintain knowledge of Seattle Credit Union’s Bank Secrecy Act policy, procedures, and practices to meet compliance requirements, while keeping up to date on changes in policy and technologies.
Communicate effectively, both verbally and written, in English and a second language, if applicable.
Effectively adjusts to changing and evolving priorities and expectations.
Prepared to work during inclement weather or business continuity event, to ensure uninterrupted support for our membership. In addition, will be expected to find an private alternate location, if working remotely, if power or internet access is lost.
Demonstrated commitment to SCU Values.
Maintain reliable attendance and punctuality.
Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

One (1)+ year of sales and/or retail service.
One (1)+ year high-volume call center experience.
Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Accurate 10-key, keyboarding/typing skills and at least a typing speed of 55 WPM.
Excellent telephone skills and communication skills.
Strong people and customer service skills, including ability to de-escalate.
Ability to connect with others with tact, discretion, and courtesy within and outside the organization.
Ability to perform basic math calculations.
Ability to manage competing priorities in a high-volume and fast-paced/multi-tasking environment.

Preferred Qualifications:

Associate degree or higher.
One (1)+ year of experience in a financial institution, member-facing, high transaction role.
Experience handling chat, texting, or video interactions.
Experience with Fiserv systems, including DNA and Architect.

Working Conditions:

This is a hybrid role with work performed remotely as well as in an office and/or branch environment in the Greater Seattle area of Washington State. Work is primarily performed at an employee’s home office.
Requires all meetings to be on video and must be conducted in a private and professional manner.
Team members may attend special off-hour meetings and seminars.
The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

","hiringOrganization":{"@type":"Organization","name":"Seattle Credit Union","sameAs":"https://www.seattlecu.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote (United States)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Contact Center Representative","datePosted":"2025-08-04","description":"

WECU is seeking a Contact Center Representative to join our team located on-site in Bellingham, WA. This is a full-time position in which you will be scheduled to work roughly 40 hours per week.

Availability for an alternating Saturday shift is required. A Saturday shift is scheduled from 9:00 a.m. to 1:00 p.m.

RESPONSIBILITIES:

Provide the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-sell additional services, and make a personal effort to make members feel they belong and are important to the credit union.
Employ sound judgment, maintains knowledge of and use decision-making skills, adhere to all standards on internal and external policies and procedures and applicable regulations.
Respond and transact to members’ basic inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolve account discrepancies, and assist members to make the most effective use of services offered by WECU.
Execute basic member communication through email, DocuSign, and mail within appropriate guidelines. Forward necessary correspondence to other departments and ensure that the other departments comply with the established guidelines.
Provide basic support for members that need assistance with online banking, mobile banking, and bill pay.
May assist in the training of new Contact Center Representatives as a Contact Center Representatives mentor.
Interview members to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit in order in increase the member relationship. Refer members for other WECU financial services to ensure member satisfaction and consistently meet increased referral goals. Assist in sales and member service promotional efforts.
Follows WECU’s policies and all applicable laws and regulations.

QUALIFICATIONS:

High school diploma or general education degree (GED); plus 3-12 months’ related experience and/or training or equivalent combination of education and experience.
Relevant training in a credit union, bank or other financial institution is preferred but not required.
Experience using Microsoft Word, Excel, and Outlook

NOTE: Job descriptions are not intended and should not be construed to be exhausted lists of all responsibilities, skills, efforts, or working conditions associated with a job.

COMPENSATION:

The salary range for this position is from $21.34 to $26.95 per hour.

WECU provides a comprehensive benefits package that includes medical, dental, and vision benefits with premiums for employee coverage paid in full, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefit, loan discounts, professional development, and much more.

ABOUT WECU:
WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquartered in Bellingham, WA, WECU has over 160,000 members and over $3 billion dollars in assets.

It is WECU's mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice.

WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We make employment decisions based on merit and qualifications and seek to have the best qualified person in every job. WECU policy prohibits discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws.

","hiringOrganization":{"@type":"Organization","name":"WECU","sameAs":"https://www.wecu.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bellingham, WA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Contact Center Representative","datePosted":"2025-08-08","description":"

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Harford County and Baltimore County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We’re looking for people to join our team, who share our vision and passion to make a positive financial impact on our members’ lives. If you’re ready to take the next step, join Freedom to truly make a difference.

Starting rate for this role is $22/hour (rate is commensurate with experience).
This position is eligible for a $500 sign-on bonus.
This position is eligible for an incentive program of $25 per Guaranteed Asset Protection (GAP) policy or Mechanical Breakdown Protection (MBP) policy sold on vehicle loans.

Summary:

The Contact Center Representative I (CCR I) is responsible for providing outstanding member service through various communication channels, including phone, email, and online chat. This role involves addressing member inquiries, resolving issues, promoting credit union products and services, and ensuring a positive member experience.

Essential Duties & Responsibilities:

Member Assistance:
1. Handle inbound and outbound calls, emails, and chat inquiries from members regarding their accounts, transactions, and credit union services.
2. Provide accurate information and guidance on credit union products, services, policies, and procedures.
3. Assist members with online banking, mobile banking, and other digital services.
Problem Resolution:
1. Resolve member issues and complaints promptly, escalating complex issues to the appropriate department or supervisor when necessary.
2. Follow up with members to ensure their issues are resolved and they are satisfied with the service provided.
Sales and Referrals:
1. Identify opportunities to cross-sell and promote credit union products and services that meet members' financial needs.
2. Refer members to specialized departments (e.g., loans, mortgages, business banking, investments) for more detailed assistance.
3. Achieve individual and team sales and referral targets.
Account Management:
1. Assist members with account-related requests, such as balance inquiries, fund transfers, and transaction histories.
2. Process account updates, including address changes, account closures, and other maintenance tasks.
3. Guide members through the process of applying for new accounts, loans, and credit cards.
Compliance and Security:
1. Adhere to all credit union policies, procedures, and regulatory requirements, including confidentiality and data protection standards.
2. Verify member identities accurately to prevent fraud and unauthorized access.
3. Report any suspicious activities or potential security breaches promptly.
Technical Support:
1. Assist members with technical issues related to online banking, mobile apps, and other digital services.
2. Troubleshoot and resolve basic technical problems, escalating complex issues to technical support teams as needed.
3. Provide guidance on the use and benefits of digital banking tools.
Continuous Improvement:
1. Participate in ongoing training and development programs to enhance product knowledge and service skills.
2. Provide feedback to supervisors and management on member concerns, recurring issues, and potential improvements to processes and services.
3. Stay updated on changes to credit union products, services, policies, and industry trends.

Knowledge, Skills, and Abilities

Customer Service Orientation
Communication Skills
Problem-Solving Abilities
Sales Skills
Technical Proficiency
Attention to Detail
Time Management
Team Collaboration

Qualifications

High school diploma or equivalent; associate or bachelor’s degree in finance, business, or a related field preferred
Minimum of 1 year of experience in customer service or sales required, experience in banking or financial services environment preferred.
Knowledge of credit union products, services, and regulatory requirements.
Proven experience in sales and member service with a track record of achieving targets.
Ability to work flexible hours, including evenings and weekends, as needed.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

Paid time off Accrual of 17 days in 1st year of employment
11 paid holidays with an extra floating holiday for your birthday
Medical, Dental, and Vision coverage – Single and Family options available
Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.

","hiringOrganization":{"@type":"Organization","name":"Freedom Federal Credit Union","sameAs":"https://www.freedomfcu.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hunt Valley, MD, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Contact Center Agent","datePosted":"2025-08-11","description":"

Job Description

This position has a start date of September 29, 2025. The schedule for this position will cover the hours of 9am-7pm Monday through Friday, and 9am-3pm on Saturday and Sunday.

Job Responsibilities:

Identify opportunities, expand relationships, and ensure that the Customer has all the appropriate convenience solutions available to them.
Adhere to and maintain satisfactory service standards for talk time, queue time, and abandon guidelines to ensure Stellar Service from the Team.
Manage Customer Service requests while presenting cross-sell opportunities that will benefit the Customer and expand their relationship.
Achieve all individual and Team sales and adherence goals while maintaining all required documentation, tracking logs, and sales tracking applications to support Team goals.
Perform transactions and inquiries using a variety of system networks to provide Customer Service to both internal and external Customers while maintaining a strict code of confidentiality regarding Bank and Customer information.

Minimum Qualifications:

High school diploma or its equivalent.
Previous experience working in a call center environment preferred.
Previous banking experience with sales goals preferred.
Retail sales experience and recognition of buying cues and uncovering needs are required.
Experience in an environment where exceeding customer expectations is expected.
Ability to follow established policies, regulations, guidelines, and procedures.
The incumbent must have PC experience, excellent oral and written communication skills, and the ability to work effectively in a multi-task, high-volume environment.
Must be a motivated, self-starter requiring minimal supervision and prioritize work effectively.
Must have superior communication skills, excellent problem-solving skills, and a focus on attention to detail.

Salary Range:

$37,440 - $52,800

","hiringOrganization":{"@type":"Organization","name":"WSFS Bank","sameAs":"https://www.wsfsbank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"The Grove, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Contact Center EM","datePosted":"2025-08-14","description":"

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: CCaaS Engagement Manager – Conversational AI (Delivery)

Work Location: India (Mumbai, Bangalore)

Experience: 6+ years

Job Description: As part of the core delivery team of Quantiphi, the Engagement Manager will be responsible for managing the delivery and execution of projects in a B2B environment for Conversational AI with a heavy emphasis on CCaaS migration, implementations or enhancements. Your responsibilities will include:

1. Solution Design: a. Oversee the comprehensive design of IVR/Chat CCaaS solutions that are tailored to the unique needs of our clients, leveraging industry-leading technologies and platforms. b. Lead fact-finding discovery sessions with client stakeholders to ensure alignment of requirements

2. Client Management: a. Managing customer communication & relationships © 2020 Quantiphi Inc, All rights reserved b. Guide the client on technology evaluation, technical thought leadership and direction for Conversational AI projects c. Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals d. Showcase thought leadership on technology roadmaps, agile development methodologies and best practices e. Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions

3. Project Delivery: a. Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance b. Lead engagements with multiple work-streams; prepare project plans and manage deliverables c. Guide and help team members to debug and solve technical problems d. Review and perform code walkthrough and quality reviews

4. Team management: a. Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers b. Ensure proper skill development of team members

5. Travel to customer sites, conferences, and other related events as required

Required Skills:

1. Proficiency in some common core systems used in contact centers (i.e.: CRM: (Salesforce, Zendesk, etc), WFM (Alveria, Genesys Cloud, etc), especially from a contact center integration standpoint

2. Hands on experience with some common CCaaS platforms (e.g., Five9, Genesys, Avaya)

3. Understanding of Queue and Workflow Optimization a. Implemented IVR systems and call routing strategies b. Design and manage efficient call queues, prioritization rules, skill-based routing and overflow strategies c. Automate workflows through Automated Call Distribution (ACD)

4. Routing Concepts: Should have thorough understanding of (e.g. Percent allocation groups, queue priority, automatic redirection, first in first out queue routing, auto answer)

5. Performance Reporting: Experience with projects that include core KPIs with a demonstrated understanding of the data that drives them (e.g., AHT, AWT, ACW, ASA, agent utilization, occupancy, etc)

6. Experience with and familiarity of high level network concepts with call routing and contact center configuration (SIP, trunking, etc)

8. Excellent communication, articulation, abstraction, analytical and presentation skills

9. Ability to work with minimal supervision in a dynamic and time sensitive work environment

10. Team management experience is must

11. Excellent aptitude in business analysis and awareness of quantitative analysis techniques

Nice to have skills:

1. Experience with AI Bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, Rasa etc. (as a Project Manager/Analyst/Consultant)

2. Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)

3. Well versed with voiced based processing (text to speech, speech to text)

4. Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal writing and presentation

5. Knowledge and willingness to learn and apply emerging trends in business research, data science, Machine learning Artificial Intelligence, Cloud

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

","hiringOrganization":{"@type":"Organization","name":"Quantiphi","sameAs":"https://www.linkedin.com/company/quantiphi/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"IN MH Mumbai Eureka, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Contact Center Representative","datePosted":"2025-08-13","description":"

Job Description:

The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers.\n\n

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

Essential Functions

Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
Uses analytical skills and technical resources to anticipate and resolve patient requests.
Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.

Skills

Computer Literacy
Customer Service
Collaboration
Electronic Medical Records (EMR)
Data Entry
Problem Solving
Communication (Written/Oral)
Detail Oriented

Job Details

Training: Training is 4 weeks, Monday - Friday from 10:30 - 7:00 PM. This will be a hybrid training experience that will require some days at our Lake Park Building in West Valley City, Utah. Based on the training program we are unable to accommodate time off during the training period.
Shift Details: Contact Center is open Monday - Friday 7:00 AM- 7:00 PM
Caregivers will bid on a shift after training. Shifts available will be dependent on business need for the department.
Unit/Location: Canyons Contact Center, Remote position
Additional Details: This department is open on holidays
All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare.

Additional Job Details

Interviews will be Virtual on Microsoft Teams
Interview Dates: Wednesday, August 20th - Friday, August 22nd
The hiring leader will reach out if you are selected to schedule interviews during the above times.
Offers & Acceptance: Offer calls will be made the week of August 25th
Acceptance deadline: Friday, August 29th 2025
Tentative start date is Monday, September 15th 2025

Required Qualifications

One year of customer service experience
Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.

Preferred Qualifications

One year of customer service experience in a hospital or medical office
Medical terminology helpful
Experience working with Electronic Medical Records (EMRs)

Physical Requirements:

Physical Requirements

Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.39 - $24.99

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

","hiringOrganization":{"@type":"Organization","name":"Intermountain Health","sameAs":"https://intermountainhealthcare.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lake Park Building, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Contact Center Representative","datePosted":"2025-08-12","description":"

Cummins is looking for a Customer Representative to join our bilingual Customer Center team.

In this role, you will have the following impacts:

Document customer request information in the appropriate Cummins systems.
Provide prompt assistance to customers using various means of communication.
Multi-skill/multi-channel support (chat/email/phone).
Solve common customer problems with a basic understanding of Cummins processes, systems, and practices.
Escalates unusual issues by providing documentation throughout the process.
Understand new and existing Cummins processes, systems and practices.
Make suggestions on how existing processes can be more efficient or customer-oriented.

To succeed in this role, you will need:

Diplomas-certifications:• High School Diploma

Experience:
Requires relevant work experience; Previous technical experience and/or customer service experience is required.

You should be able to:
•    Establish a professional relationship with customers to increase the loyalty of Cummins products.
•    Understand contact center policies and procedures
•    Comfortable with a variety of software.

•    Bilingual French/English (written and spoken) is required for this position
•    Having previous experience in this industry and customer service is a must
•    Some knowledge of the different industries we work with (marine, automotive, industrial, power generation, etc.) as a whole is an asset

About the position:
•    This is Remote position
•    Work schedule from 11am-8pm Monday to Friday (Eastern Time)
•    Salary starting at $55000 annually

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

\nCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.","hiringOrganization":{"@type":"Organization","name":"Cummins","sameAs":"https://www.cummins.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pointe-Claire, QC, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Contact Center Rep","datePosted":"2025-08-13","description":"

“Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!“

Starting Rate: $18.00 hourly

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES:
The Contact Center Representative is responsible for providing outstanding service to all that contact Republic Bank, client, or non-client. This position will strive to provide accurate information to all inquiries while following departmental procedures and bank policies to achieve their individual performance goals.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MINIMUM QUALIFICATIONS:
• Six months call center experience preferred.
• Previous banking experience preferred.
• Familiar with Microsoft Excel, Word, and Teams programs.
• Ability to navigate through multiple computer systems required.
• English/Spanish speaking and reading ability preferred.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
• Answer inbound calls in a timely, professional manner; make outbound calls as directed. Ensure client satisfaction by resolving client research in a prompt and timely manner.
• Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries when necessary.
• Provide account information and perform necessary research.
• Resolve basic client inquiries with a strong emphasis on cross-selling bank products and services.
• Protect client information by following department security guidelines and procedures.
• Transfer calls to appropriate Republic Associates and Departments when necessary.
• Review client accounts, and enthusiastically offer bank products that complement the client relationship. Required to meet all individual service standards.
• Consistently strive to provide one call resolution; escalate any issues/questions that arise to a supervisor.
• Follow department best practice standards for providing excellent service and selling bank products.
• Stay current on changes to products, procedures and policy of the bank and the department.
• Successfully complete necessary training and testing to advance servicing skills.
• Ensure adherence to scheduled shift start times and break times to optimize availability.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
• Self-motivated and work well in a team environment.
• Requires a high energy level and strong sense of urgency.
• Excellent communication, customer service skills, telephone etiquette and grammar.
• Ability to work in a fast-paced environment and learn quickly.
• Exhibit good organizational and problem-solving skills.
• Possess the decision-making ability to offer a variety of solutions.
• Comfortable with emerging technologies.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:
• Travel between Republic Banking facilities may be required.
• Separate workspace and internet connection for remote work.
• Flexible work schedule that will include some evenings, weekends, and overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.

","hiringOrganization":{"@type":"Organization","name":"Republic Bank","sameAs":"https://www.republicbank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Louisville, Kentucky, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Manager, Contact Center","datePosted":"2025-08-19","description":"

Combined Insurance, a Chubb Company, is seeking a bilingual Contact Center Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals—just like you!

Job Summary

The Contact Center Manager for the Customer Experience Delivery Center (CEDC) leads two teams of contact center representatives responsible for the following functions:

Policy Servicing, claim inquiry and cross-sell service delivery through inbound calls from our Credit Union customers.
Producer service support inclusive but not limited to inquiries about policy servicing, contracting, portal questions, application submission, etc.

The manager is responsible for the performance and effectiveness of the team, processes, and service outcomes. Equally important the manager executes on best practices that drive operational efficiency, service quality excellence, and employee engagement while being accountable for the achievement of customer loyalty, engagement, and satisfaction.

This role will effectively coach their staff to a high level of performance while maintaining employee engagement and motivation. They will implement retention strategies to achieve retention targets by working closely with internal partners to reduce the cancellation rate and maintain revenue. Additionally, this role will perform analysis to determine root cause of service breakdowns and make recommendations on new processes, develop improvements, and track success.

Responsibilities

Communicate with direct reports and peers to ensure goal alignment and connect with other partners to gain support
Create a great culture and ensure the team is staffed, trained, and developed
Lead and direct the team to ensure quality service levels and positive customer satisfaction scores for all contacts
Coach CSRs to support a high level of performance while maintaining employee engagement and motivation
Ability to deliver feedback in a way that drives employee accountability and development
Support teammates with individual development in relation to both their current position and future opportunities
Strong ability to execute vision in a cross-functional and ever-changing environment
Participating in interviewing and building a high-performing team
Collaborate with management team to design and support events, and contests, and virtual ways to which build engagement and a positive team morale
Assist in planning, assigning, and directing work to balance service levels and workloads
Analyzes current business processes and provide thoughtful insight to implement improvements to efficiency and effectiveness
Demonstrated knowledge of Microsoft Office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accurately
Expected to be able work various shifts within 5:30 a.m. – 4:00 p.m. MST timeframe or 7:30 a.m. – 6:00 p.m. Monday-Friday. In-office with flexibility work schedule, 4 days in office, 1 day remote
Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, People Leader and Ownership
Other assignments as required

Competencies

Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.   
Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth 
Initiative: Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. 
Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course 
Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results 
Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”

Skills

Strong organizational, interpersonal and customer service skills.
Mentoring skills to build capabilities within the Services Team
Ability to multitask and complete multiple priorities on time
Strong problem-solving skills.
Ability to partner with both internal and external resources to solve issues.

Education and Experience

Bachelor’s Degree or equivalent experience
Experience with ACDs, outbound dialer systems (preferably NICE), campaign management, workforce planning, CRM Microsoft Dynamics platform, quality monitoring and recording systems
Experience with working with BPO teams offshore.
5+ years successful experience in a Contact Center management role – preferably in an Insurance or Financial services environment.

\n OUR BENEFITS\n\n\n As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: \n\n\n

Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses

\n\n
\n\n\n ABOUT COMBINED INSURANCE\n\n\n

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

\n\n\n
\n\nABOUT CHUBB\n\n\n Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.\n\n\n
\n\n\n Connect with us on Twitter, Facebook, LinkedIn, and Instagram\n\n\n
\n\n\n #combined\n\n\n
","hiringOrganization":{"@type":"Organization","name":"Chubb","sameAs":"https://www.chubb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix, AZ, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Contact Center Specialist","datePosted":"2025-08-19","description":"

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

The Contact Center Specialist-Advanced is to work in partnership with MassMutual Business Partners to support and maintain organizational computer systems, software and peripherals. This includes:
•\tevaluates/troubleshoots/coordinates/Resolves complex end-user problems pertaining to all supported hardware and software products.
•\tEnsuring our customers receive timely, accurate, world-class service.
•\tProper documentation and support while installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware, software and equipment while assuring optimal performance in order for the customers to meet their business objectives and overcome problems.
•\tTroubleshoot problem areas via telephone, chat, in person, or work orders. Providing end-user assistance where and when required.
•\tThe individual should be able to work weekends, holidays and outside of regular business hours as we operate a 24/7 Contact Center.
•\tGreat communication and coaching skills for conducting end-user training helping customers understand how to use technology in their practice.

•\tDesktop, laptop, and mobile device support – simple and complex
o\tdiagnostic and problem resolution
o\thardware and software upgrades and installations
•\tInterface directly with end-users of technology to resolve issues and provide guidance and best practices on the use of technology to improve their business via phone, chat, email, etc
•\tProvide consultative and proactive services to end-users, agency technicians, and Home Office partners, on appropriate uses of technology
•\tCoordinate/support projects under the guidance of organizational leaders and project managers Technical planning for the delivery of current / future technologies
•\tWork with a continuous improvement mindset, looking for opportunities to suggest practical improvements to existing programs and procedures
•\tWorks with a focus on teamwork and collaboration in order to achieve established goals and objectives
•\tA working knowledge of VMWare, VDI, Workspace 1, Appsense, Citrix knowledge a plus.
•\tCustomer education and consulting
•\tFulfill basic audio-visual support
•\tFulfill basic printer support
•\tFulfill onboarding, termination and hardware refresh support
•\tProactive hardware/software cross training and research
•\tAble to work shifts that include weekends, overnight and holidays
•\tAssist with leading the team on areas such as scheduling, technical assistance, call handling evaluations, attendance, etc.

MUST:
•\tHave the ability to work autonomously and be a key contributor to a team
•\tBe professional and courteous.
•\tContinue to grow and develop your professional and technical skill sets.
•\tSolve problems and take ownership for customers experience.
•\tMake worthwhile improvements to existing programs, and procedures
•\tMake practical suggestions for improving work processes in own area
•\tWork for consensus and contribute to the achievements of work group goals
•\tIndividual typically has at least 2-5 years of related experience and/or
•\tAssociated Technical Certifications or Degree
•\tTwo plus years customer service team leading experience
•\tAbove average knowledge/proficiency of Microsoft operating systems, applications, tools/utilities.
•\tWorking knowledge of Mac OSX operating system.
•\tGood oral and written communication skills.
•\tProven strong organizational skills, attention to detail and ability to multi-task is required.
•\tStrong dedication to maintaining professional relationships with all internal and external Business Partners.
•\tAbility to learn new technologies quickly (both infrastructure and application)
•\tAbility to work effectively with all organizational levels individually and as part of a team, and to communicate effectively with all levels of management and staff
•\tAbility to remain calm under pressure and deal with stress associated with a fast-paced work environment
•\tAbility to take the lead on projects and resolve problems when requested or as appropriate, to make sound decisions and take the initiative to proactively resolve issues.
•\tFlexibility and adaptability to changing situations and shift scheduling.
•\tExperience with documenting processes and workflows in ticketing systems such as Service Now.
•\tExperience working with vendors on troubleshooting issues

PREFERRED QUALIFICATIONS
•\t3+ years of customer service experience
•\tBachelor’s Degree
•\tAssociated Technical Certifications

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!

","hiringOrganization":{"@type":"Organization","name":"MassMutual","sameAs":"https://www.massmutual.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad - BSR IT - SEZ - Block 1, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Contact Center Agent","datePosted":"2025-08-18","description":"

Contact Center Agent

Looking to elevate your career? Join us!

Work Location: Fort Worth, TX

Work Hours: Shifts will fall between 7:00 am – 7:00 pm Monday through Friday with rotating Saturdays and will be confirmed at time of offer.

Department Highlights:

First point of contact for patients need to schedule appointments with Solis
Collaborative and engaging team-based environment
Room for growth into higher experienced agent roles and management

Here is what you will need:

Contact center and healthcare experience preferred
Minimum of one year's experience in a fast-paced customer service-oriented employment required
Scheduling experience preferred
Types at least 30 - 40 wpm and strong computer skills
Strong verbal communication and listening skills
Must be able to multi-task with various computer programs/applications
Reliably commute or planning to relocate before starting work for this on-site role

A Day in the Life of a Contact Center Agent:

Functions as the first point of contact for the patient and referring physicians
Handles routine customer interactions and exhibits proficient customer service, effective listening, and empathy. Communication channels may include phone, email, or chat
De-escalate situations involving dissatisfied patients, by offering assistance and support
Schedules patients and offers alternative scheduling options when centers dates/times are not available
Meeting or exceeding key performance indicators including but are not limited to average handle time, quality, attendance, and schedule adherence

Why Solis Mammography?

A Great Place to Work for the third year in a row!
Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

\nQualifications\n

At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

","hiringOrganization":{"@type":"Organization","name":"Solis Mammography","sameAs":"https://www.solismammo.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Worth, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Contact Center Representative","datePosted":"2025-08-21","description":"

Remote Position - Candidate setting is remote; however, must be able to attend up to 12 weeks of training in Pensacola, Florida.

About Global Connection to Employment

Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners – as well as federal, state and local governments – GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org.

Overview

REMOTE POSITION - The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis.

GCE Benefits

At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.

Role Requirements:

One (1) year of experience in a contact center role preferred.
Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).
Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint).
Must have strong attention to detail and organizational skills.
Must be able to obtain and maintain a position of public trust security clearance.
U.S. Citizenship is required per government contract.

Physical Requirements:

This job operates in a professional office environment. The physical demands described here are representative of those that a team member must meet to perform the essential functions of the job successfully. Flexibility related to work hours as project demands arise.

Occasionally required to move or lift up to 40 pounds.
Must be able to remain in a stationary computer position for extended periods.
Must be able to use hands and fingers to type.
Must be able to reach with hands and arms for using a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location Requirements:

Remote employees must reside in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA, MD, MA, MS, NC, OH, OK, RI, TN, TX, VA, WA.

Compensation:

The compensation for this position is $18.28 per hour.

To Apply:

Interested applicants please visit https://gce.org/work-for-gce/overview/ and complete the on-line application. If you require additional assistance, please call Human Resources at 850-495-3512.

Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED

","hiringOrganization":{"@type":"Organization","name":"Lakeview Center","sameAs":"https://elakeviewcenter.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pensacola, FL, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Contact Center Systems Administrator","datePosted":"2025-07-18","description":"

Overview: WSP is seeking an experienced Contact Center Systems Administrator to work in conjunction with our IT Service Desk and Customer Service Operations team on a major client project. The ideal candidate will have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work in ITIL structured environments.

Key Responsibilities:

Manage, maintain, and support Genesys Cloud contact center platform, including configuration, scripting, and troubleshooting.
Collaborate with IT and business teams to gather requirements and implement new App Foundry add on components.
Monitor and report on Genesys system upgrades, patches, and maintenance to ensure security and stability.
Monitor system health, troubleshoot P1 / P2 issues, and implement proactive measures to minimize downtime and continuously improve service.
Maintain CX design documentation, standards, and procedures for contact center systems
Provide technical support and training to end-users and administrators.
Ability to design and integrate contact center systems with CRM / ERP, KMS and other back-end systems.
Keep abreast of industry, best practices and emerging contact center technologies.

Experience:

5 to 7 years of hands-on experience in contact center systems administration, with a focus on Genesys Cloud and Cisco Contact Center.
Proven track record of managing large-scale contact center environments.
Experience in system integration, migration, and upgrades.
Demonstrated ability to troubleshoot and resolve complex technical issues.
Experience working in a dynamic team environment and collaborating with cross-functional teams.

Technical Requirements:

Deep expertise in Genesys Cloud platform administration, configuration, and scripting. Experience with Genesys Cloud integrations, APIs, and customizations.
Knowledge of Genesys Cloud security, user provisioning, and access controls.
Familiarity with Genesys Cloud reporting and analytics.
Strong understanding of Cloud VoIP, SIP, and related protocols.
Experience with contact center telephony infrastructure and deployment.
Knowledge of network security best practices related to voice and data.
Ability to troubleshoot complex contact center issues
Familiarity with scripting languages (e.g., JavaScript, Python) is a plus.

Educational Requirements:

Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field. Relevant technical training or coursework in contact center technologies.

Certifications:

Genesys Cloud Certification (e.g., Genesys Cloud Certified Professional)
Cisco Certified Network Professional (CCNP) or higher, with specialization in Collaboration or Voice technologies.
Cisco Certified Internetwork Expert (CCIE) Collaboration
ITILv3 pr v4 Foundation or higher (for service management best practices)

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $103,000 - $136,000

\n\nAbout WSP\n

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

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Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Shift Details:

M-F

8am - 5pm

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Responsible for inbound, outbound and digital patient and physician communications while scheduling patient appointments for multiple ambulatory clinics within the Nebraska Medicine centralized contact center. The scheduling process may include complex scheduling of patient appointments, diagnostic services or procedures. Adhere to established system guidelines, policies and procedures when scheduling, rescheduling and canceling patient appointment while assisting clinic staff and physicians in meeting the operational goal of providing extraordinary care.

Required Qualifications:

• High school education or equivalent required.

• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.

• Demonstrated ability to provide high level of customer service to physicians, patients and other internal/external customers.

• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.

Preferred Qualifications:

• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.

• Clinical background in assigned area preferred.

• College coursework in business preferred.

• Medical Assistant or Nursing Assistant preferred.

• Knowledge of medical terminology preferred.

• Experience with Microsoft Word and Excel preferred.

• Experience with electronic health records, Epic preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

","hiringOrganization":{"@type":"Organization","name":"Nebraska Medicine","sameAs":"https://www.nebraskamed.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Campus Corp Pavilion, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Contact Center Rep I","datePosted":"2025-08-04","description":"

Department:

09121 AMG Downers Grove 3825 Highland Ave POB - Building Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Mon-Fri 830am -500pm

Major Responsibilities: \nCustomer Care and Service Excellence \n 1)Promptly answers all incoming calls and other contact methods with the standard professional department greeting and appropriate scripting, in accordance with Advocate’s Behaviors of Excellence.\n \n 2)Offers prompt and efficient assistance to Advocate patients for a variety of services, including: scheduling, canceling, and rescheduling patient appointments, including clinic visits, immunizations, minor procedures, annual physicals/well visits, and urgent/same-day visits. Providing general information regarding advocate clinics and profiles of physicians. Messaging Advocate clinics when necessary; paging providers. Providing updates to patients on prescription refill requests and lab requests. Transferring calls and contacts to registration, medical assistants, health advisors, nursing staff and other internal partners when necessary.\n \n 3)Adheres to established work flows for all call types.\n \n 4)Performs all job functions in accordance to current HIPAA guidelines.\n \n 5)Provides courteous and accurate responses to general inquiries from patients, clinics, physicians, coworkers, and management staff as part of our commitment to excellence in service.\n \n 6)Coordinates requests from hospitals, pharmacies, and clinics regarding patient accounts, or transfers these calls and contacts as needed. Actively works with support staff and leadership to achieve the established performance metrics standards.\n \n 7)Takes ownership for each contact and provides consistent, high quality customer care. Provides accurate information that exceeds the customer’s expectation. Provides service that matches the marketing image and brand of Advocate Health Care.\n \n 8)Reports problems received from patients for possible investigation and correction when subject matter is not in their area of responsibility and an immediate response is necessary.\n \n 9)Collaborate with practice sites and other departments to assist the caller in solving their needs.\n \n 10)Screens patients for their symptoms by using active listening and effective questioning while utilizing Symptom Checker in the Keona application, and routing the call to a triage nurse.\n \nOther Duties. \n 1)Performs other duties as assigned by the supervisor or manager.\n \nData entry \n 1)Accurately documents all calls and contacts in the appropriate applications (EPIC- Electronic Medical Record, Perfect Serve- Paging system).\n \n 2)Consistently updates patient records in scheduling application to ensure accurate demographics are on file.\n \n 3)Electronically verifies and enters insurance coverage as part of the patient appointing and registration process.\n \nSecuring Appointment and Messages \n 1)Carefully screens encounters and contacts to ensure the appropriate scheduling of appointment requests for providers in various specialties, including Internal Medicine, Pediatrics, Family Practice, and select others, as well as nurse schedules.\n \n 2)Gather information from the callers and submit messages to providers for medication requests, referrals, orders, test results, and general inquiries.\n\nEducation/Experience Required:\nHigh School diploma. 1 to 2 years previous experience in a contact center or similar patient/customer service envi-ronment. \n\nKnowledge, Skills & Abilities Required:\n30 to 40 wpm. Excellent communication skills. Basic customer service skills. Basic problem solving skills. Demonstrates accuracy and attention to detail. Self-directed. Ability to handle a high call volume environment while maintaining high performance. Willingness to work flexible hours. Basic computer skills. Experience in Microsoft Word and Excel helpful. Ability to work in a team environment. Ability to follow procedures. Medical terminology knowledge helpful. \nN/A\n\n Physical Requirements and Working Conditions: \nMaintains high energy and a positive attitude. Demonstrates a personal commitment to promoting and providing excellent customer service. Adapts rapidly to change and balances multiple priorities. Thinks quickly and uses appropriate judgment. Possesses excellent interper-sonal skills, diplomacy, and patience while interacting with customers and colleagues. Ability to use computer terminal for extended time frames. Hours may be irregular due to 24/7 operations. \nIf position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.\n\n\nThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$21.45 - $32.20

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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Description

YOUR PATH. OUR PURPOSE.

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.

COMPENSATION

Full-Time, Non-Exempt $18.67-$26.13/hour

*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

BENEFITS

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
Paid Time Off per Full Calendar Year:

o 10 hours of PTO per month (prorated for reduced full-time and part-time)

o Paid Birthday Holiday

o Paid Wellness Days

o Up to 24 hours of Paid Volunteer Time annually

o 11 Paid Holidays

And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); one year’s related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Related work experience may substitute for education.

Capabilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to operate CRT unit including input, output, and inquiry to member accounts and other account information required in the member service function.
Ability to operate standard office equipment and tools, such as personal computers, postage machines, fax machines, telephones, photocopiers, and typewriters.
Ability to accurately handle transactions speedily when dealing with members.

*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

ABOUT HORIZON CREDIT UNION

Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors.Over the years, we’ve expanded across Washington, Idaho, Montana, and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.

Let Horizon Credit Union help you reach your goals. Apply now to start your journey.

","hiringOrganization":{"@type":"Organization","name":"Horizon Credit Union","sameAs":"https://www.hzcu.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boise, ID, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Contact Center Group Chief","datePosted":"2025-08-05","description":"

Job Description

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CITY TAX AUDITOR CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CITY TAX AUDITOR.
\n
\nNYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
\n
\nThe Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
\n
\nPayments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public.
\n
\nThe Business Tax Adjustments & Customer Service Unit is seeking a highly motivated, detailed-oriented, and proactive individual to serve as Group Chief for the Business Tax Call Center.
\n
\nDuties and responsibilities include but are not limited to the following:
\n
\n-Supervise a team of auditors, manage daily Business Tax Call Center operations, and provide guidance to staff.
\n-Identify training needs and deliver on-the-job training to enhance team performance and technical proficiency.
\n-Review and resolve inquiries related to Business Tax and Excise Tax returns and payments, utilizing over 12 different tax formats, in the Business Tax & Collection System (BTCS).
\n-Prepare and process account adjustments to correct errors and issue the necessary correspondence to taxpayers.
\n-Review correspondence from taxpayers and other units, regarding tax returns and payments, and make appropriate adjustments to their accounts.
\n-Respond to 311 calls and assist taxpayers with inquiries and concerns related to notices, payment discrepancies, penalties, interest, refunds, credits and e-serivce support.
\n-Ensure that all inquiries and resolutions are handled in compliance with applicable laws and departmental policies.
\n-Participate in testing, enhancements, special projects, and upgrades to BTCS, including annual updates and chatbot development.
\n-Perform special tasks as assigned by the Business Tax Director and the Assistant Commissioner of Payments, Billing & Refunds.
\n
\nAdditional Information:
\n
\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
\n
\nThis position will require employees to have access to Federal Tax Information (FTI) and is subject to an additional background investigation before appointment. The candidate(s) will be required to pass the FTI background investigation as a term and condition of employment.
\n
\nNote: Department of Finance City Tax Auditors are prohibited from performing any outside tax-related work, and all other non-departmental work must be approved by the agency in advance of starting such employment.
\n
\nCITY TAX AUDITOR - 40523

Qualifications

1. A baccalaureate degree from an accredited college or university , including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting; or
\n
\n2. An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and two years of full-time satisfactory tax-related auditing or tax accounting experience; or
\n
\n3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and 24 semester credits in accounting from an accredited college, including at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and four years of full-time satisfactory tax related auditing or tax accounting experience; or
\n
\n4. A satisfactory combination of education and/or experience which is equivalent to \"1\", \"2\" or \"3\" above. Experience may be substituted for college education on the basis of one year of experience for each 30 semester credits. However, all candidates must have at least a four-year high school diploma or its educational equivalent and 24 semester credits in accounting, including at least one course each in auditing, U.S. taxation, advanced accounting and cost accounting.
\n
\nSPECIAL NOTE:
\nTo be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level I, or two years of full-time satisfactory tax-related auditing or tax accounting experience.
\n
\nTo be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements, either two years of full-time satisfactory experience in Assignment Level II, or three years of full-time satisfactory tax-related auditing or tax accounting experience.
\n
\nTo be eligible for placement in Assignment Level IV, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level III, or four years of full-time satisfactory tax-related auditing or tax accounting experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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CarMax, the way your career should be!

ABOUT THIS JOB:

The Director, Technology provides technology solutions and services that help deliver CarMax’s strategic mission and plans. This position directs and manages the strategic planning, software development, SaaS configuration, administration and maintenance for a large suite of application systems and solutions.

This includes development of long and short-term technology solutions that address business goals and deliver improved profitability, efficiency and an unrivaled customer experience. The position partners with the following business areas: Retail, Customer Experience, Customer Relations, Service Operations, among others.

ESSENTIAL RESPONSIBILITIES:

Strategic planning and results focus

Identify the appropriate goals for the teams that will achieve enterprise objectives
Prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
Deliver on commitments by being results focused and efficiently leveraging team talent

Communication

Strong interpersonal skills are required to develop the vision by partnering with business partners, peer groups, the IT management team and key employees.
Present the vision to executive management at the appropriate level of detail.
Communicate the vision in a way that clarifies the direction for the team to support the strategic direction.

Team Leadership and Development

Attract, recruit and retain a strong bench of skilled and engaged associates
Coach associates to deliver on the overall team vision
Create clear role expectations and leverage industry standards to move the practices forward
Develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy
Manage resourcing for product roadmap that aligns with business need

Technology

Possess an in-depth knowledge and stays current with industry trends in: software languages, application development principles and best practices, AI, and implementation and management of SaaS solutions.
Formulate a technology plan for each business area based on in-depth understanding of the current needs of the business, the future direction of the business and the road map of the technology.

QUALIFICATIONS AND REQUIREMENTS:

Passionate about information technology
Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
Good listener – weighs input from multiple perspectives when forming opinions and recommendations
Collaborative and team oriented work approach
Experience gaining consensus among a large, diverse group of stakeholders
Experience managing, training and mentoring others in IT SaaS platforms, specifically contact center tech.
Able to easily motivate and inspire team members, peers, stakeholders and executives
Innovative; thinks beyond boundaries
Analytical; solves problems at root cause and prioritizes effectively
Continuous learner and improvement mentality; never satisfied
Comfortable speaking to large audiences and executives
Flexible and open-minded; proactively seeks input from others
Entrepreneurial drive and spirit; enjoys working in a fast-paced environment
Handles constructive criticism with ease; adapts easily and efficiently to change
BA/BS Degree required. Master’s Degree a plus
10+ years of experience in Information Technology with 7+ years of application systems development and implementation
5+ years’ experience managing direct reports
Experience with lean/agile development processes
Experience with Genesys Cloud preferred

Work Location and Arrangement: This role will be based out of the CarMax Home Office in Richmond, VA and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

","hiringOrganization":{"@type":"Organization","name":"CarMax","sameAs":"https://carmax.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"8901 - Corp Office West Crk, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Manager, Contact Center Operations","datePosted":"2025-08-05","description":"

You could work anywhere. Why us?

Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc.
Disrupt a massive market and take us to a $5B business in the next few years.
Be immersed in a talent-dense environment and greatly accelerate your career growth.

About the opportunity:

We are looking for a Manager, Contact Center Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.

You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.

Jerry is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.

How you will make an impact:

Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.
Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.
Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.
Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.
Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.

Minimum requirements:

3+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment
Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance
Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes
Track record of driving performance by managing inputs, not just outcomes
Comfort working across onshore and offshore teams, ideally in a tech-forward environment

Ideal profile:

You are a systems thinker who thrives on creating structure and accountability
You have a track record of elevating performance and don’t shy away from tough conversations
You bring urgency, clarity, and high standards to everything you do
You take full ownership of your domain and don’t wait for others to tell you what to do
You are energized by rolling up your sleeves, digging into data, and solving problems at their root
You believe feedback is a gift and you proactively seek it

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

","hiringOrganization":{"@type":"Organization","name":"Jerry","sameAs":"https://getjerry.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta, Georgia","addressCountry":"Georgia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Medical Scheduler - Contact Center","datePosted":"2025-08-05","description":"

Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice.

Join our growing company dedicated to quality care at Frontier Dermatology!

Position Details:

Overview: Do you enjoy giving superior customer service over the phone, as well as working behind the scenes on a computer? Join our central call center team as a medical Scheduler!
Job Title: Scheduler
Location: Re.mot.e Opportunities in Oregon and Washington
Typical Schedule: Mondays – Fridays, 8:00am – 5:00pm

General Description of All Benefits:

Health Insurance – medical, dental, and vision with HSA, FSA options
401k - employer matching up to 4%
Life Insurance – employer paid & voluntary options
8 paid holidays per year
Tiered PTO accrual 80 – 200 hours annually
Sick time accrual based on State Law
Complimentary parking
Pet insurance voluntary option
Employee Assistance Program provided

Qualifications:

Preferred experience in a medical office environment, call center, or graduate of a healthcare training program
HS Diploma, GED; or 1-3 months related healthcare experience
Our call center schedulers must be comfortable in a fast paced environment; some duties include scheduling appointments, insurance verification, routing calls to the correct personnel, and be comfortable multitasking from multiple electronic clinical programs and websites
Our call center schedulers must have exceptional customer service skills, be highly organized, and very detail oriented. See our mission below!

Who Are We?

Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon. Our mission is to be the premier destination of care and experience for patients, providers, and teammates.

CARE IS.. our core values:

Community – We’re loyal to our patients, providers, and staff

Accountability – We are responsible for our behavior, interactions, and outcomes

Respect – We appreciate and hold regard for the feelings, wishes, contribution, and rights of others

Empathy – We treat the people the way they want to be treated

Integrity – We are honest and ethical

Service Excellence – We always do our best

Apply here or through our company website career portal to see other available positions!

Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advancement opportunities without regard to race, color, religion, gender identity, national origin, age, or any other protected status under federal, state, or local law.

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Description

SUMMARY:

The Call Center Associate I answers incoming calls from patients and referring doctors. The main responsibility is to get patients appointments scheduled efficiently and accurately.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Serves as the first point of contact for new patients and referring doctors needing to schedule and reschedule appointments.
Resolves caller needs including addressing complaints, providing direction, connecting patients with the clinics or doctors, etc.
Meets the established call center associate metrics for quality, schedule adherence, hold times, call completion, productivity, and caller satisfaction.
Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
Keeps commitments and keep direct supervisor informed of work progress, timetables, and issues.
Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
Other duties as assigned by management.

Requirements

REQUIRED: High School education, GED or equivalent. 6 months’ of prior customer service experience.

DESIRABLE: Spanish speaking preferred. Medical experience preferred.

CERTIFICATES/LICENSES/REGISTRATIONS:

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

Ability to be courteous to fellow co-workers in person/over the phone.
Ability to have patience and empathy on the phone while speaking to patients.
Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
Ability to interpret and apply policies and procedures.
Must address others professionally and respectfully by actions, words, and deeds.
Detail oriented, organized, process focused, problem solver, self-motivated, proactive, customer service focused.
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.
Ability to identify and escalate issues appropriately and professionally.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.

","hiringOrganization":{"@type":"Organization","name":"Acuity Eye Group","sameAs":"https://acuityeyegroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arcadia, CA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Contact Center Service Specialist","datePosted":"2025-08-04","description":"

Description

Job Title: Contact Center Service Specialist

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview:

We are seeking a dynamic Contact Center Service Specialist, who is experienced with performing a broad variety of Contact Center member services, including but not limited to, opening and closing accounts, ordering checks for members, debit card orders, processing mail and wire requests. Answer member questions regarding Credit Union services. Perform a variety of telephone transactions and account maintenance. Respond to secured emails and live chats. Identify member needs and cross sell products and services. Meet or exceed department standard for agent performance as required.

Customer Service: You are a resource in identifying and resolving member servicing issues and enhances member experience by providing distinctive quality service.
Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

What You Will Do:

Assumes responsibility for ensuring member service functions are performed in an effective, accurate, professional, and efficient manner according to the Credit Unions’ established policies, standards and security procedures.
Represents the Credit Union in a courteous and professional manner.
Properly identify members before disclosing account information.
Identify member concerns in an effort to expedite resolutions and provide excellent member experience.
Educate, promote, and refer the Credit Union’s products and service that meet our member’s financial needs.
Answer more complex questions and provide resolution for members and staff.
Assist with inbound requests received via other channels such as Live Chat and Chatbot, service events and secured messages as needed.
Ensure that all member account information is secured at day end or properly disposed.
Perform outbound calls, fax information, assist with new hire team members, mentoring and follow up on members’ requests.
Actively and professionally cross-sell the Credit Union’s products and services
Provide advanced understanding of IRA products and services.

Requirements

What We Are Looking For:

High school graduate or equivalent
General knowledge of credit union policies and procedures.
General understanding of credit union products and services.
A minimum of (2) two years of experience working in a member/customer facing environment.
Experience working in a financial institution call center or branch office strongly preferred.
Experience working with account management and transaction processing software is required.
Excellent communications and public relations skills.
Ability to use a personal computer and related software applications including Microsoft Word and Excel.

Key words: banking, credit union, customer service, call center, telephone center, telephone service center, customer service call center

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer Veterans/Disabled

Pay Grade Info:

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $23 - $28 / hourly

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.

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Location: Orchard Park, NY

This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance.

Position Summary:

The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.

Essential Duties and Responsibilities:

Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %.
Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.
Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies and Skills:

Telephone skills
Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Goal oriented
Attention to detail
Judgment
Adaptability
Teamwork
Stress tolerance
Resilience

Qualifications:

High school diploma or equivalent
Previous customer service or sales experience
Internet savvy with knowledge of Microsoft Office product, including Outlook
High degree of phone etiquette, problem solving, and ability to build rapport

Preferred qualifications:

Associate's degree or higher
Previous call center and sales experience

Schedule: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Contact Center Leader

Salary:

$38,000 per year ($18.27 per hour).

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.

Apply today for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.

Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education

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Work Location - Sydney

The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing support and advice to the customer.

You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.

What you’ll do

Deliver excellent customer service via phone and email assisting with inquiries.
Respond to client’s queries in a timely manner meeting KPI’s, providing excellent customer service
Handle complaints in a highly professional manner
Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
Work closely with other teams to escalate and resolve more complex issues.
Ensure compliance with privacy and security guidelines when handling sensitive customer data.
Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
Ability to adapt and learn new skills and processes quickly as products and requirements change.

What experience you need

Strong communication skills, both written and oral
Demonstrated ability to display tact, diplomacy and confidentiality
Computer literate, able to use different tools, systems and applications
Experience with administrative processing ideally within a complex corporate environment
Time management skills, working well to deadlines with minimal supervision
An eye for detail, excellent listening and problem-solving skills
A team player who has a positive attitude towards change and being flexible
Works well under pressure and possesses initiative to take on challenges
Retail sales or customer service experience
Experience working within SLA’s/KPI’s

What could set you apart

Previous experience in customer service call centre
Ability to learn quickly

What’s in it for you?

At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams.

Hybrid Work Model
Additional Leave Allocations + Public Holiday Swaps
Discounted Gym Memberships
Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
Employee Stock Purchase Plan
Career Development and Learning
A Diverse and Inclusive Workplace and Environment
Wellbeing Resources

Primary Location:

AUS-Sydney-Blue-Street

Function:

Function - Customer Service

Schedule:

Full time","hiringOrganization":{"@type":"Organization","name":"Equifax","sameAs":"https://www.equifax.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"AUS-Sydney-Blue-Street, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Resolution Specialist, Contact Center","datePosted":"2025-08-08","description":"

Company Description

Walmart Global Tech is at the forefront of AI innovation, leveraging cutting-edge technologies to redefine customer experiences. We are seeking a Senior Machine Learning Engineer with deep expertise in Generative AI, LLMs, and scalable system design to drive impactful solutions.

Job Description

Demonstrates UpToDate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs, determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities.

Models’ compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices.
\n
\nRespect the Individual: Demonstrates and encourages respect for others drives a positive associate and customer member experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work
\n
\nRespect the Individual: Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes other contributions and accomplishments
\n
\nRespect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work
\n
\nAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving
\n
\nAct with Integrity: Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our values
\n
\nAct with Integrity: Is consistently humble self-aware honest and transparent
\n
\nServe our Customers and Members Delivers results while putting the customer member first and applying an omni merchant mindset and acts with an Every Day Low-cost mindset to drive value and Every Day Low Prices for customers members
\n
\nServe our Customers and Members Adopts a broad perspective that considers data analytics customer member insights and different parts of the business when making plans
\n
\nStrive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risktaking and exhibits resilience in the face of setbacks
\n
\nStrive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working

Qualifications

Requires knowledge of principles and techniques of customer communication Application and allocation of business communication styles techniques Communication styles norms through different interaction channels To be able to listen to customers understands processes and prioritizes customer needs then provides solutions Adapts listening and facilitation styles to customer communication styles Owns customer and associate needs in the contact center Uses various communication mediums Analyzes customer issues to understand customer perspectives and communicates accordingly Confirms customer understanding by restating customer concerns or problem statements.

Requires knowledge of day to day activities performed in customer care service operations Ticketing systems and other tools used to handle customer requests Escalation matrices Customer request process life cycles To be able to manage contact center operations and supports new initiatives Interprets standard reports for example call trends assignment and tracking reports key performance metrics analyzes and interprets overall service levels performance reports and metrics and makes adjustments as needed Oversees the effective implementation of daily staffing plans Oversees contact center operations during lean staffing periods for example weekends and manages resources related to overtime requirements Escalates systemic issues using available tools for example Gemba Leadership JIRA.

Requires knowledge of problem solving methodologies and tools Precedence and use cases for business problems Barriers to effective problem solving for example confirmation bias mental set functional fixedness groupthink paradigm blindness To be able to carry out the responsibilities with minimal guidance uses factfinding techniques and diagnostic tools to identify and break down business problems related to contact center operations Suggests alternative approaches solutions for contact center issues based on internal and external benchmarking Communicates horizontally and vertically within the contact center to investigate and solve contact center issues Anticipates roadblocks and generates creative workarounds.

Requires knowledge of customer service practices Standard operating procedures and defined processes Standard reporting tools and techniques Performance metrics Industry trends Process improvement techniques To be able to carry out the responsibilities with guidance implements process improvement plans by driving the improvement of existing contact center processes and escalating existing issues Supports the identification of opportunities and recommends improvements based on customer feedback and trend analysis With guidance reviews key metrics to support root cause identification and create solutions.

Requires knowledge of features of products and services offered by Walmart Utility of the products offered to customers Product and service substitutes To be able to describe how Walmart products and services fit within the organization Identifies how customers use the products and services offered by Walmart Identifies Walmart’s flagship products and services Describes the major functions features and capabilities of products and services Informs customers of promotions offers and discounts.

Requires knowledge of data collection modes techniques and tools Data analytics and visualization tools and techniques Existing and upcoming digital applications and other systems used in the contact center Technology innovation trends and industry benchmarks Data governance as it relates to data quality metadata and data lineage Data science techniques and applications in the contact center environment To be able to gather and interprets data information and content in a digital environment Reviews data across contact center systems to ensure completeness and performs data quality checks Analyzes and create reports using existing models templates and leverages technology to execute transactional activities for the contact center Applies visualization techniques and tools for effective representation of data to stakeholders Seeks appropriate technology for automation purposes Identifies opportunities for improving the contact centers data driven decision making

Additional Information

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
\nWe use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

","hiringOrganization":{"@type":"Organization","name":"Walmart","sameAs":"https://www.walmart.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bentonville, AR, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Resolution Specialist, Contact Center","datePosted":"2025-08-08","description":"

Job Description

\nRespect the Individual: Demonstrates and encourages respect for others drives a positive associate and customer member experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work
\n
\nRespect the Individual: Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes other contributions and accomplishments
\n
\nRespect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work
\n
\nAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving
\n
\nAct with Integrity: Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our values
\n
\nAct with Integrity: Is consistently humble self-aware honest and transparent
\n
\nServe our Customers and Members Delivers results while putting the customer member first and applying an omni merchant mindset and acts with an Every Day Low-cost mindset to drive value and Every Day Low Prices for customers members
\n
\nServe our Customers and Members Adopts a broad perspective that considers data analytics customer member insights and different parts of the business when making plans
\n
\nStrive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risktaking and exhibits resilience in the face of setbacks
\n
\nStrive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working

Qualifications

6 months’ experience in retail, contact center operations, or a related area.

1 years' experience with basic computer processing/data entry software

Additional Information

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Walmart","sameAs":"https://www.walmart.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Benton, AR, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Resolution Specialist, Contact Center","datePosted":"2025-08-08","description":"

Company Description

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

Job Description

Risk Ops, Rights Owner, Contact Center (Remote)

Qualifications

6 months experience in retail, contact center operations, or a related area.
1 years' experience with basic computer processing/data entry software

Additional Information

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Walmart","sameAs":"https://www.walmart.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bentonville, AR, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Resolution Specialist, Contact Center","datePosted":"2025-08-08","description":"

Company Description

Who We Are:

Job Description

Risk Ops, Rights Owner, Contact Center (Remote)

Qualifications

6 months experience in retail, contact center operations, or a related area.
1 years' experience with basic computer processing/data entry software

Additional Information

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Walmart","sameAs":"https://www.walmart.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Benton, AR, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Resolution Specialist, Contact Center","datePosted":"2025-08-08","description":"

Company Description

Who We Are:

Job Description

Risk Ops, Rights Owner, Contact Center (Remote)

Qualifications

6 months experience in retail, contact center operations, or a related area.
1 years' experience with basic computer processing/data entry software

Additional Information

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Walmart","sameAs":"https://www.walmart.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bentonville, AR, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Resolution Specialist, Contact Center","datePosted":"2025-08-08","description":"

Job Description

Qualifications

6 months’ experience in retail, contact center operations, or a related area.

1 years' experience with basic computer processing/data entry software

Additional Information

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Walmart","sameAs":"https://www.walmart.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bentonville, AR, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Contact Center Operations Lead","datePosted":"2025-08-12","description":"

Description

Job Title: Contact Center Operations Lead

Overview:

We are seeking a dynamic Contact Center Operations Lead who is an experienced leader with providing analytical support to the Contact Center Department. The right candidate will have a sense of urgency, the ability to improve operational efficiency through thoughtful process improvement, and a strong commitment to delivering best in class service.

About You:

Customer Service: You will provide effective performance of monthly accounting, analysis, and reporting.
Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

What You Will Do:

The core responsibility is being responsible for assisting management with the direction of the operational efforts of the Contact Center.
Ensure that member inquiries, or complaints are promptly and professionally resolved.
Assist with training and support the sales effort and referral process.
Assist operations staff in identifying member needs and cross sell Credit Union Products and Services.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with co-workers and management.
Act as lead in the absence of the Assistant Manager.
Assist management in ensuring that operations are conducted in accordance with Credit Union operating procedures and audit guidelines.

Requirements

What We Are Looking For:

High school graduate or equivalent.
Excellent communication and public relations skills.
Excellent supervisory and training abilities.
Ability to work well under pressure.
Thorough knowledge of credit union policies, products and services.
Understanding of call center functions.
Ability to use a personal computer and related software applications including Microsoft Word or Excel.
Excellent writing skills.

Key words: Banking, Credit Union, Call Center, Lead

Equal Opportunity Employer – Veteran / Disabled

Drug-free workplace

Pay Grade Info:

The base pay range for this position is: $29 – $36 hourly

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!

About Us:

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The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.

The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.

Education and Experience:

High School Diploma or GED required
Associates Degree preferred
Customer service experience preferred

Skills and Abilities:

Strong Communication skills, both written and verbal
Great active listening skills
A patient, empathic attitude
A passion to support Customers
Ability to work and learn in fast paced environment
Ability to work quickly and accurately
Ability to multitask
Computer Literacy
Basic Trouble shooting skills

Unique Job Characteristics and Requirements:

Must be able to work flexible hours
Requires Saturday hours

Tasks Performed:

55% Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals.
20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values.
10% Complete account, product maintenance as well as complete monetary customer transactions. .
10% Ensures that all security measures, policy and procedures are adhered to.
5% Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs

Benefits for Full-Time Employees:

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

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Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

Shift Details:

M-F

8am - 5pm

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

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