Gestionnaire des communications, Manuvie Canada
[Niveau 6 / 7] Montréal

Description du poste :
Relevant de la Directrice des communications, la ou le Gestionnaire des communications sera responsable de concevoir et de mettre en œuvre des stratégies de communication intégrées visant à accroître la visibilité, l’engagement et l’atteinte des objectifs d’affaires du secteur canadien.

Ce rôle soutiendra principalement les unités d’affaires du secteur canadien — notamment les Assurances collectives, l’Assurance individuelle, la Banque Manuvie et les Affinités — par le biais de communications bilingues, en dirigeant les activités de rayonnement en français tout en apportant un soutien en anglais au besoin. Le poste appuiera également le marché québécois et sa Vice-présidence régionale, en assurant l’alignement avec les stratégies nationales tout en tenant compte des priorités régionales, des particularités culturelles et des besoins des parties prenantes.

La personne choisie collaborera étroitement avec les autres membres de l’équipe des communications du secteur canadien, ainsi qu’avec les secteurs d'activité des communications mondiales (relations médias, événements, leadership éclairé, gestion des enjeux, contenu) pour faire avancer les initiatives et favoriser l’amélioration continue.

Responsabilités principales :

Soutien aux équipes de la division d’affaires du secteur canadien
Ces responsabilités représentent environ les trois quarts du rôle.

Soutenir principalement la division d’affaires du secteur canadien par des communications bilingues, en dirigeant les efforts en français et en apportant un soutien en anglais au besoin, tout en assurant l’alignement avec les objectifs du secteur et de l’entreprise.
Appuyer et gérer les relations médias en identifiant de manière proactive des occasions de rayonner, en rédigeant des documents et des messages clairs et engageants, en préparant les porte-parole aux entrevues, et en collaborant avec l’équipe des relations médias pour répondre aux demandes et entretenir de bonnes relations avec les médias.
Coordonner et mettre en œuvre des communications internes efficaces pour les divisions d’affaires assignées — y compris le contenu intranet, les messages des dirigeants, les bulletins et les assemblées générales — afin de favoriser l’engagement des employés, assurer la clarté et la cohérence, et aligner les collègues sur les priorités d’affaires, la culture d’entreprise et la stratégie.
Développer des partenariats solides et des relations de confiance avec les parties prenantes du secteur canadien et à l’échelle mondiale, afin de tenir les collègues informés, mobilisés et alignés à notre mission, nos valeurs et notre orientation stratégique.
Surveiller, évaluer et optimiser les stratégies de communication pour en accroître continuellement l’efficacité et l’impact.

Soutien au marché québécois

Appuyer le marché québécois et la Vice-présidence régionale en développant et en mettant en œuvre des communications adaptées aux priorités d’affaires régionales, aux exigences linguistiques et aux particularités culturelles, tout en assurant l’alignement avec les stratégies nationales.
- Communications internes : Gérer les canaux de communication internes spécifiques au Québec, tels que le contenu intranet, les messages des dirigeants, les bulletins et les assemblées générales, afin de mobiliser et d’informer les employés régionaux, tout en renforçant leur sentiment d’appartenance à la mission, à la culture et à la communauté nationale de Manuvie Canada.
- Communications externes : Soutenir les efforts de relations médias spécifiques au Québec — établir et maintenir des relations avec les médias francophones clés, appuyer les initiatives de communication proactive, et aider à gérer les demandes médiatiques réactives en collaboration avec l’équipe des relations médias du Canada.

Profil recherché:

Parfaitement bilingue (français et anglais), capable de communiquer avec aisance et crédibilité à l’oral comme à l’écrit dans les deux langues, puisque ce rôle soutient directement le marché québécois et sa Vice-présidence régionale.
Plus de six années d’expérience pertinente en communications internes et externes, idéalement dans une entreprise cotée en bourse ou dans le secteur des services financiers.
Expérience dans plusieurs disciplines de communication (ex. : communication stratégique, rédaction de messages, engagement, les gens et la culture d’entreprise, marque, gestion des enjeux, narration).
Capacité à évoluer dans des environnements complexes avec de multiples parties prenantes et à travailler dans une structure matricielle à l’échelle mondiale.
Faire preuve d’initiative, de créativité et d’ouverture à l’innovation.
Excellentes compétences organisationnelles et en gestion de projets, avec la capacité de gérer plusieurs priorités et de respecter des délais serrés.
Professionnalisme dans le traitement d’informations confidentielles.
Esprit d’équipe collaboratif, flexible et prêt à contribuer aux initiatives de l'équipe.
Capacité à réfléchir de manière stratégique tout en exécutant les tâches avec le souci du détail.

Exigences en matière de formation :
Diplôme universitaire en communications, marketing, journalisme ou dans un domaine connexe.

Manager of Communications, Manulife Canada

[Level 6 / 7] Montreal

Job Description:
Reporting to the Director of Communications, the Manager of Communications will be responsible for building and executing integrated communications strategies that support the visibility, engagement, and business goals of the Canadian Segment.

This role will primarily support Canadian Segment business units – including Group Benefits, Individual Insurance, Manulife Bank, and Affinity – through bilingual communications, leading French-language outreach and considerations, along with English support as needed. The role will also support the Quebec market and its Regional Vice President, ensuring alignment with national communications strategies while addressing specific regional priorities, nuances, and stakeholder needs.

The successful candidate will work closely with other members of the Canada Segment Communications team, as well as with Global Communications Practice Areas (media relations, events, thought leadership, issues management, content) to drive initiatives forward and ensure continuous improvement.

Key Responsibilities:

Canadian Segment Business Unit Support

These responsibilities represent approximately three-quarters of the role’s focus.

Primarily support Canadian Segment business units with bilingual communications, leading French-language efforts and providing English-language support as needed, while ensuring alignment with overall segment and enterprise goals.
Support and manage media relations by proactively identifying storytelling opportunities, drafting clear and engaging media materials and messaging, preparing spokespersons for interviews, and collaborating with the media relations team to handle inquiries and maintain strong relationships with the media.
Coordinate and execute effective internal communications for the assigned business units—including intranet content, executive messages, newsletters, and town halls—to foster employee engagement, ensure clarity and consistency, and align colleagues with business priorities, culture, and strategy.
Build strong partnerships and trusted relationships with stakeholders across the Canadian Segment and globally, ensuring colleagues are consistently informed, engaged, and connected to our mission, values, and strategic direction.
Monitor, evaluate, and refine communication strategies to continually enhance their effectiveness and impact.

Quebec Market Support

Support the Quebec market and Regional Vice President by developing and executing tailored communications that reflect regional business priorities, language requirements, and cultural nuances, ensuring alignment with national strategies.
- Internal communications: Manage Quebec-specific internal communication channels such as intranet content, executive messages, newsletters, and town halls to engage and inform regional employees, while fostering a strong sense of connection to Manulife Canada's mission, culture, and national colleague community.
- External communications: Support Quebec-specific media relations efforts—building and maintaining relationships with key French-language media, supporting proactive storytelling opportunities, and helping manage reactive media inquiries in collaboration with the Canada media relations team.

About You:

Fully bilingual (French and English), with the ability to confidently and credibly deliver verbal and written communications in both languages, as this role directly supports the Quebec market and its Regional Vice President.

Six plus years of relevant experience in internal and external communications, ideally within a publicly traded or financial services organization.
Experience across multiple communications disciplines (e.g., strategy communication, transformation messaging, engagement, people and culture, brand, issues management, storytelling).
Proven ability to navigate complex stakeholder environments and work within a global matrix structure.
Self-starter with a proactive mindset, creative thinking, and openness to innovation.
Strong organizational and project management skills, with the ability to manage multiple priorities and meet tight deadlines.
Professionalism in handling confidential information.
A collaborative team player who is flexible and willing to support broader team initiatives.
Ability to think strategically while also executing with attention to detail.

Education Requirements

Bachelor's degree in communications, marketing, journalism, or related field.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$83,250.00 CAD - $149,850.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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