Sr. Analyst (P2) – Application Development & Maintenance, Warehouse Management Solutions

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide.

The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 30+ countries and Fiscal 2024 revenues of $226 billion, Cardinal Health ranks among the top 20 on the Fortune 500. We are committed to innovative, cost-effective solutions that improve lives and drive continuous improvement in healthcare. Our $12B Global Medical Products and Distribution Segment manufactures and distributes Cardinal Health brand products across the globe.

In Bangalore we are excited to create an Innovation and Capability Centre that allows us to further in-house talent and scale that talent across our business. Our ambition is to build differentiated opportunities that allow our organization to advance rapidly, to do this we will be looking to partner with local universities to help develop the skill sets we are looking for including Software-defined networking, machine learning and big data.

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Quality Control analyzes and inspects Information Technology products and processes for compliance to internal and external specifications and standards. This job family collaborates with IT Project Management, Business Integration, and Application Development & Maintenance teams, among others, during implementation and integration projects to proactively identify compliance requirements and risks. Quality Control also conducts regular audits and develops and communicates new quality control procedures for the function.

Job Summary

We are seeking an experienced testing specialist who can partner in delivering day-to-day testing activities in project & support operations across multiple processes focused on Warehouse Technology solutions –Manhattan Integration Framework and Manhattan Active WM, Mobile Applications. In this role, you need to maintain build & operations capabilities for IT landscape supporting at-Home business unit while also focusing on continuous improvement, improving business outcome, and delivering world-class solutions.

The primary focus for this role is to maintain IT applications focused on supply chain and warehouse management in at-Home solutions. You will play a hands-on role, focused on problem solving, continuous improvement, quality control, configuration, and work on cross-functional teams for business outcomes. The ideal candidate will have multi-year experience working in application build and maintenance projects focused on warehouse management (Manhattan) enterprise capability. This role requires strong technical knowledge in testing, stakeholder management, and domain expertise in Manhattan WMS to ensure seamless integration across a diverse application landscape.

Responsibilities

Team Collaboration:

Foster collaboration among IT, business units, and external partners to ensure smooth integration and user adoption
Monitor service management progress, and ensure alignment with quality standards

Functional Expertise:

Strong understanding of warehouse management business process and platforms and applications
Knowledge of healthcare industry standards and regulations
Knowledge of industry best practices in medical devices manufacturing, sales, and distribution
Very good technology knowledge in Manhattan warehouse management enterprise applications
Experience with various testing methodologies including functional, non-functional, and performance testing
Continuously evaluate testing processes, identify areas for improvement, and implement best practices
Documents and manages SOPs for software and information platform systems

Qualifications

Bachelor’s degree in related field or equivalent work experience
Warehouse Management Application experience, Manhattan Active or WMOS preferred
Minimum 5 years of IT and 3 years of hands-on experience testing in Manhattan enterprise applications
1 - 3 years of experience of successful production support, testing, deployment, and validation in a corporate environment
Test case design, analyzing Test Results, Defect Reporting & Tracking on regular basis
Experience in all phases of the software development lifecycle applying best practices and Agile software development methodologies
Experience of working with different platforms Web applications and API (Android, iOS experience is a plus)
Experience on BDD Framework
Design & development skills in any high-level language
Ability to perform development of test automation by designing and writing automated test scripts based on defined test cases, including the definition of test data for consumption by scripts during test execution
Analyzing Test Results, Defect Reporting & Tracking on regular basis
Hands-on experience with multiple scripting languages
Collaboratively work with various cross-functional teams across the globe
Problem Solving Skills – Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem
Ability to synthesize insights from data to drive system and/or process improvements
Communication Skills – Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively
Business Acumen – Broad understanding of the business functions, business applications, and site-specific requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders
Strong stakeholder and people management skills
Expertise in change management and user adoption strategies
Demonstrated ability to lead, motivate, and manage diverse teams along with innovation and driving change
Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
Experience working in an onshore-offshore development model
Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
Someone that embraces diversity, and values people not just for what they do but who they are
Actively foster an environment where people can bring their authentic selves to work

Additional Preferred Qualifications:

Experience with ServiceNow, Jira, GitHub, Postman
Familiarity with managing/solutioning applications in GCP Cloud
Experience collaborating in global/geographically diverse teams
Strategic mindset and critical thinking
Experience with Agile development methodologies and CI/CD processes
Process oriented – grasps process flows and can translate them to Business impact. Must be driven to seek intent, draw meaningful conclusions and drive value
Excellent written and verbal communication skills
Self-motivated. Must be flexible and willing to adapt to change
Ability to lead meetings/calls – must be comfortable leading large meetings, presenting
Must be very thorough with day-to-day planning and keeping oneself organized
Willingness to work off hours, as requested

Responsibilities:

Improve incident response times, decrease SRT duration and eliminate incident root cause
Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions
Ensures streamlined support for root cause analysis, permanent corrective actions and problem resolution
Apply governance policy standards consistently with respect to SLA performance
Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration
Participate in daily operational stand-up meetings with team
Reporting tasks at stated cadence: Daily, Monthly

What is expected of you and others at this level

Decisions have a short-term impact on work processes, outcomes and customers.
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management; Interactions normally involve resolution of issues related to operations and/or projects; Gains consensus from various parties involved
Applies advanced knowledge and understanding of concepts, principles, and technical
Provides solutions which may set precedent
Persuades others into agreement in sensitive situations while maintaining positive relationships

Job Location: Bangalore, India

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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