{"@context":"https://schema.org","@type":"ItemList","name":"Service Desk Specialist Job Description and Opportunities","description":"Discover the responsibilities, skills, and salary range of a Service Desk Specialist. Explore job prospects and find relevant job openings on popular job boards.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"English Speaking Service Desk Specialist","datePosted":"2025-09-19","description":"\n\n

As an English Speaking Service Desk Specialist you will be a part of Arvato Systems Global Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.

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General Responsibilities:

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1st Level Support
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\nRespond to customer inquiries via e-mail/ticketing system or phone\n
\nProcess and monitor technical incidents\n
\nAdvise and support the customer in consideration of functional requests\n
\nAssist the customer in resolving 1st level issues\n
\nDispatch and track tickets for the 2nd and 3rd level of support\n
\nFollow up on any customer issues requiring additional research\n
\nDemonstrate the highest level of customer service and professionalism\n

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Job Requirements:

\nExcellent communication skills in the English language\n
\nPrevious customer service-related experience\n
\nProactive and analytical approach\n
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Good Problem-Solving Skills
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\nSolution-oriented and a team player\n
\nDesire to grow and develop in the IT industry\n

Work Organization:

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Shift structure: Start as early as 7 AM and end no later than 9 PM
On-Call Duties: Night time (9 PM to 7 AM) and on weekends
Shifts and On-Calls are pre-scheduled and rotated among the team members equally

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We Offer:

\nMonthly gross base salary from 1400 to 1750 EUR, depending on your level of expertise\n
\nHybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.\n
\nFamily-oriented company values and healthy attitude towards work and life balance - granting an additional 4 vacation days, birthday leave, \"Happy Land\" space in the office for children, etc.\n
\nIndividual development and learning plan, including yearly budget for external training\n
\nNecessary essentials: health insurance with dental services and sports coverage\n
\nPossibility to work in mutual trust and a positive team environment, to be creative and improve working flows by self-initiative\n
\nFriendly, multicultural and cooperation orientated colleagues\n

About Us

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful.

We Empower Digital Leaders. arvato-systems.com

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At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!

Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter.

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We look forward to receiving your application.

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Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

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Company: SIA Arvato Systems Latvia
Country: Latvia
State/Region: Riga
City: Riga
Postal Code: LV-1013
Job ID: 282956

","hiringOrganization":{"@type":"Organization","name":"Bertelsmann","sameAs":"https://www.bertelsmann.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Riga, RIX, LV, 1013","addressCountry":"Latvia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist","datePosted":"2025-09-19","description":"

Job Description

As an IT Service Desk Specialist within our Global Service Desk, you will play a critical role in providing advanced IT support to our diverse, worldwide team. You’ll be the go-to expert troubleshooting complex Mac and PC hardware and software issues, managing provisioning, and ensuring our coworkers receive top-tier service every step of the way. Your ability to solve problems creatively, communicate clearly, and collaborate effectively will help us deliver the simplest solutions while fostering an inclusive and supportive environment.

What You’Ll Do

Set up new laptops and workstations for employees
Troubleshoot and resolve complex configuration, hardware, software, and network issues on Mac and Windows platforms
Provide advanced technical support for SaaS applications and internal IT tools
Provide support for onsite video conferencing systems and Zoom Rooms
Support technical needs of the office including onsite and hybrid office events to ensure smooth virtual meetings and seamless event experiences
Assist with system updates, patch management, and ongoing IT maintenance
Manage service tickets, ensuring timely, transparent updates and effective resolution of incidents and service requests
Understand and follow established escalation paths, involving higher-level teams when necessary
Train, guide, and empower end-users on software applications and IT best practices with patience and clarity
Collaborate across IT and business teams to innovate and improve IT services continuously
Adapt communication styles to effectively engage a diverse, global workforce, including leadership levels

What You Bring

At least 2–3 years experience in an IT support role, with at least 1–2 years working on Apple Mac and Microsoft Windows platforms
Proven proficiency troubleshooting complex hardware and software issues on Macs and PCs
Hands-on knowledge of SaaS applications troubleshooting; experience with Okta, G Suite, Atlassian, JAMF, Zoom is a strong plus
Familiarity with Zendesk or other ticketing and ITSM systems
Understanding of network troubleshooting principles and practices
Strong independence balanced with a collaborative mindset — able to own problems and escalate thoughtfully
Resourceful and creative problem solver who thrives in fast-paced environments
Exceptional customer service mindset; able to remain calm and solution-focused in challenging situations
Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, business-friendly language and communicate effectively across all organizational levels, including Sr. Director and executive stakeholders.
Comfortable working onsite and available for on-call shifts when needed, including occasional evenings and weekends
A positive, upbeat attitude with a passion for teamwork, innovation, and continuous learning

Why Zendesk?

Lead with exceptional customer service: Every interaction matters. We do more than fix tech issues — we create seamless experiences for our colleagues.
Deliver the simplest solution: We cut through complexity with clarity and efficiency. Less is more.
Show pride in our work: You own your impact and bring your best every day. Care for each other: We support and celebrate one another’s successes and challenges.
Collaborate and innovate: Diverse voices and ideas fuel our creativity and growth.
Commit to inclusion: We’re building a workplace where everyone can thrive and belong.

#LI-FC1

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

","hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Portugal - Lisbon - Office","addressCountry":"Portugal","addressRegion":"Europe"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-09-19","description":"

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Specialist to join our UniQue team.

What will you be doing in this role?

Provide first-line support for Neo (EBA / ERP) users external to the organization via the Neo Service Desk (JIRA-based platform).
Deliver first-line functional support for business users of the EBA, resolving day-to-day operational issues in support of Business Support Operations (BSO).
Liaise with second-line IT support to document functional requirements and system errors of the EBA, in collaboration with BSO teams.
Work with the Chief Assistant BSO and EBA BSO team to provide training to business users, requesters, and external users of EBA/Neo; create and maintain related training materials.
Maintain and ensure the quality of Master Data for business operations.
Support User Acceptance Testing (UAT) and provide assistance during system upgrades and patch releases for the Enterprise Business Application / Neo system.
Provide technical and functional expertise to EBA/Neo business users, requesters, and external stakeholders.
Support the change management process for the introduction and integration of new functionalities; contribute to overall business process improvement initiatives.
Assist with audit reviews as needed.

Requirements

What do you need to succeed in this position?

Higher vocational training in a relevant discipline with at least 2 years of post-related experience, or a secondary educational qualification with 4 years of post-related experience.
Excellent knowledge of incident management processes, with demonstrable experience in this area.
Strong functional knowledge of business process modules in Oracle E-Business Suite (e.g., iProcurement, Purchasing, Advanced Procurement Suite).
Solid functional understanding of Oracle E-Business Suite modules including Finance, Human Resources, and Logistics (Inventory, Order Management), and their integration with one another.
Practical experience and proven skills in analysis, design, testing, implementation, and support of ERP systems, preferably based on Oracle E-Business Suite (EBS) version R12 or later.
Proven ability to document business processes and procedures clearly and accurately.
Good command of spoken and written English (B2) is required.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at or more information.

","hiringOrganization":{"@type":"Organization","name":"Uni Systems","sameAs":"https://www.unisystems.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brussels, Brussels, Belgium - Remote","addressCountry":"Belgium","addressRegion":"Europe"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-09-18","description":"POSITION:             Service Desk Specialist
\nSTATUS:                Full-Time
\nLOCATION:            Kohl & Frisch Limited (Concord, ON)
\nREPORTS TO:       Manager, Technology Support
\nDEPARTMENT:       IT
\n
\nFounded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.
\n
\nPrimary Role of This Position
\nThe IT Service Desk Analyst at Kohl & Frisch is responsible for delivering exceptional customer service and technical support across the organization’s offices and Distribution Centre’s. This role involves the maintenance, configuration, deployment, and decommissioning of a wide range of hardware and software, including desktops, laptops, thin clients, printers, and telephony systems. The analyst will also serve as a subject matter expert in device and account security and must be proficient in supporting Microsoft 365 environments.
\nAdditionally, a successful candidate will ensure timely resolution of technical issues, maintain high standards of accuracy, and proactively contribute to the continuous improvement of IT operations and processes.
\n
\nMajor Responsibilities\n

Serve as the first point of contact for IT support via phone, email, and ticketing system.
Identify, diagnose, triage, and/or resolve technical issues for users, including hardware, software, and network problems.
Escalate unresolved issues to the appropriate team or level of expertise and follow up to ensure resolution.
Record details of incidents, troubleshooting steps taken, and resolutions in ticketing system.
Administer and maintain Active Directory, including user accounts, computer objects, and group/permissions.
Manage and support endpoint devices (laptops, desktops, mobile devices) within K&F offices and DCs using various device management tools.
Manage IT asset inventory, ensuring accurate tracking, updates, and compliance with organizational policies.
Create and maintain clear, concise, and user-friendly documentation for IT processes, and provide end-user training.
Ensure adherence to security policies and procedures when handling user information and system access.
Deliver a positive and helpful experience to users while resolving their technical challenges.
Participate in rotational on-call support and respond to urgent issues outside regular hours.
Contribute to IT projects, initiatives, and other duties as required.

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\nRequired Skills & Qualifications\n

College diploma in IT, Information Systems, or a related field, or equivalent experience in IT support environments.
3–5 years of experience in a Service Desk or IT Support role with a strong focus on customer-facing support, or equivalent experience in a customer support role with a focus on IT-related services.
Demonstrated expertise supporting LAN architectures, Windows OS (10/11, Server 2008/2012), Microsoft Active Directory, DNS, DHCP, SQL Server, and the Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive
Experience with endpoint management tools such as Intune, Endpoint Central, and Microsoft Defender.
Experience with ITSM tools, remote support, and asset management.
Strong analytical, problem-solving, and communication skills – both verbal and written.
Ability to educate users and provide training on systems and applications
Ability to work independently with minimal supervision and manage multiple priorities effectively.
Working knowledge of various computer diagnostic utilities and tools

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\nPreferred Experience\n

ITIL v4, A+ and any other IT certifications are highly desirable and will be considered an asset
Experience with Dynamics 365 and compliance/security best practices.
Familiarity with mobile device management and video conferencing tools.

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\nHow to Apply
\nIf you are interested in applying, please submit a cover letter and a résumé to: recruitment@kohlandfrisch.com.
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\nPlease ensure you specify the job title, Service Desk Specialist, in the subject line of your email.
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\nKohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.
","hiringOrganization":{"@type":"Organization","name":"Kohl & Frisch Limited","sameAs":"https://kohlandfrisch.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Concord, Ontario","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Service Desk Specialist @ ING Hubs Romania","datePosted":"2025-09-18","description":"

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Your day to day

Service desk Specialist is primarily responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 1st line support;
Responsible for physical hardware deployment, OS / software install, hardware/software support for office equipment (laptops/desktops, printers, mobile phones, tablets etc.)
Registers incidents/problems/requests received by phone/e-mail/ticketing system;
Escalates the issues to the 2nd/3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps taken in order to solve the problem in the recording service and notifies the user when the issue is solved;
Produce and keep up to date different documents and procedures that are in relation with his/her area of support, records new solutions in the Knowledge database and acts proactively, providing a report with the possible future issues that can arise in his/her area of expertise and the solutions to prevent those problems;
Participate in design and improvement processes;
Proactively identify issues within the environment and resolve them;
Manage and prioritize issues and bugs with vendor and internal teams;
Manage Problem management process for incidents;
Create scripts to simplify processes and improve alerting;
Troubleshoots software and/or infrastructure issues as necessary, including hands-on correction of problems and working with necessary support teams to solve issues;
Participate in DR/BCP plans;
Working in an ITIL environment.

What you bring to the team

Bachelor’s degree in Computer Engineering and/or Computer Science, or equivalent industry experience;
Microsoft Windows 11 knowledge, Microsoft Office knowledge, basic networking knowledge;
Hardware issues troubleshoot (laptops/desktops, printers, phones etc.);
Active Directory knowledge, Scripting knowledge (PowerShell), Unix and virtualization basic knowledge will be an advantage;
Organized person, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet certain deadlines;
Ability to work within the team;
Good organizational skills and commitment to fast follow through.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

","hiringOrganization":{"@type":"Organization","name":"ING","sameAs":"https://www.ing.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest - Dacia One, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist II","datePosted":"2025-09-17","description":"

Job Description

NetImpact Strategies, Inc. is seeking to hire IT Service Desk Specialist - Level II to support a Federal Agency. 

Government clearance requirements for this role require candidates to maintain a Secret Clearance

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Location: Walter Reed National Military Medical Center (WRNMMC) Bethesda, MD.

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Key Responsibilities:

Serve as a point of contact for end users via phone, email, or chat, providing technical assistance, advice, and problem analysis for hardware, software, and systems.
Resolve software and hardware issues, escalating moderate to highly complex problems when required, and specializing in certain technologies to better assist customers.
Provide support during call overflow or peak periods to ensure consistent service coverage.
Serve as first point of contact for technical assistance, providing troubleshooting for PCs, laptops, printers, and other devices, and escalating issues to Tier III or GSC when needed.
Deliver timely resolutions and quality customer service per established SLAs, using ServiceNow to manage and track tickets.
Maintain SOPs and service catalogs for software installation, hardware configuration, and troubleshooting, establishing timelines and protocols for complex problems.
Support asset management by imaging, deploying, and updating inventory for desktops, laptops, and portable devices, including preparing systems for yearly In-Service Exams.
Perform additional tasks as assigned, including DRMO duties, printer administration, entitlement management, and unblocking CACS.
Provide on-site or help desk support across the facility, gathering user feedback and suggestions for workspace development.
Maintain existing business and clinical systems, ensuring accurate and complete government asset inventory.
Ensure compliance with command training, orientation, competency verification, and other employment requirements in line with MTF policies and departmental guidelines.
Report to Team Leads and Branch Chief, follow direction to maintain a safe environment, and promote staff and patient safety through accepted safety and infection control standards.
Participate in meetings, customer service initiatives, and process improvement efforts, providing timely and relevant information as needed.
Support onboarding by assisting with orientation, training, and evaluation of newly assigned personnel, and perform other duties or temporary assignments as required.
Maintain a clean, safe, and orderly work environment, while using systems such as ServiceNow and other clinical or business applications, including completing bi-weekly workload documentation.

Qualifications

Required Qualifications And Certifications:

Ability to meet required government clearances: Tier 3 (T3) Investigation.
Four (4) years of progressive experience demonstrated the required proficiency.
Bachelor’s degree and/or equivalency.
IAT II certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
CE: Associate level certificate for supported technology as approved by COR.

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Preferred Qualifications And Certifications:

Professional-level certification in IT support, service management, or cybersecurity (e.g., CompTIA, Microsoft).
Experience with ServiceNow or other ticketing/workload systems.
Experience with imaging, deployment, and hardware lifecycle management.
Strong documentation, troubleshooting, and communication skills.
Previous Federal Consulting Experience.

About Us

Perks of working at NetImpact Strategies

Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

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About Us

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

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Accessibility Note

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

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Equal Opportunity Employer

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as \"protected status\").

","hiringOrganization":{"@type":"Organization","name":"NetImpact Strategies","sameAs":"https://www.netimpactstrategies.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington DC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Global IT Service Desk Specialist - Noida, India","datePosted":"2025-09-17","description":"

Job Description:

The Global IT Service Desk Specialist serves as the initial point of contact for technical support for all company employees globally. The primary focus is to provide remote 1st level IT support, handling basic technical requests, troubleshooting, and managing incidents via an IT Service Management (ITSM) system. This includes tasks like password resets, account unlocks and resolving hardware and software related issues. The role also involves documenting and escalating more complex issues to regional support or specialized teams as necessary. Additionally, this position supports IT equipment management and ensures that IT processes and guidelines are followed.

The ideal candidate will have excellent communication and problem-solving skills, experience with IT service desk tools, and a strong customer service mindset, with the ability to handle requests efficiently across multiple time zones.

Primary Responsibilities:

Serve as the first point of contact for all IT support requests globally, addressing issues through remote assistance.
Identify, classify, and catalog requests by symptoms and resolutions, escalating to regional support or specialized teams (e.g., Information Security, Compliance, or System Administration) as necessary.
Utilize ITSM tools (e.g., Jira Service Management) to log, document, and track issues/requests, ensuring accurate record-keeping.
Follow-up on ticket requests and monitor their status to ensure timely resolution according to defined Service Level Agreements (SLAs).
Adhere to IT guidelines and standard operating procedures, ensuring compliance with internal policies and regulatory requirements.
Contribute to the creation and optimization of IT processes, identifying opportunities for improvement and efficiency.
Maintain internal documentation, updating it regularly to reflect current procedures and workflows.
Collect and record reliability data for IT services, providing insights into service performance and trends.

Requirements:

Fluency in English (written and spoken) with excellent communication skills.
Strong knowledge of Windows 10/11, MacOS, and the Microsoft 365 suite (e.g., Exchange, SharePoint, Teams).
Hands-on experience with IT Service Management (ITSM) tools, such as Jira Service Management, ServiceNow, or similar platforms.
Proven experience providing remote IT support across different time zones.
Excellent customer service and problem-solving skills with the ability to diagnose and resolve technical issues quickly and efficiently.
Ability to manage multiple service desk tickets simultaneously in a fast-paced environment.
Willingness to work flexible hours to support global IT operations.
Experience in a global or multi-regional IT support environment.
Familiarity with ITIL best practices for incident, problem, and service request management.
Awareness of data privacy and security compliance in IT operations.
Experience with Atlassian products (Jira Service Management).
Experience with Windows 10/11 and MacOS.
Customer Focus: Ability to provide user-centric support that meets business needs globally.

Preferred Qualifications:

Key Competencies:

Collaboration: Team-oriented with the ability to work across different IT teams and regions.
Proactivity: Forward-thinking and able to identify opportunities for improving IT support processes.
Time Management: Capable of prioritizing tasks effectively in a fast-paced environment.
Technical Aptitude: Quick learner with an ability to adapt to evolving IT tools and systems.

Aml Rightsource Is Committed To Fostering A Diverse Work Environment And Is Proud To Be An Equal Opportunity Employer. We Provide Equal Employment Opportunities To All Qualified Applicants Without Regard To Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State, Or Local Laws.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through \"@amlrightsource.com\" email addresses. If you encounter suspicious messages, do not respond.

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

The Contact Center Specialist-Advanced is to work in partnership with MassMutual Business Partners to support and maintain organizational computer systems, software and peripherals. This includes:
• evaluates/troubleshoots/coordinates/Resolves complex end-user problems pertaining to all supported hardware and software products.
• Ensuring our customers receive timely, accurate, world-class service.
• Proper documentation and support while installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware, software and equipment while assuring optimal performance in order for the customers to meet their business objectives and overcome problems.
• Troubleshoot problem areas via telephone, chat, in person, or work orders. Providing end-user assistance where and when required.
• The individual should be able to work weekends, holidays and outside of regular business hours as we operate a 24/7 Contact Center.
• Great communication and coaching skills for conducting end-user training helping customers understand how to use technology in their practice.

• Desktop, laptop, and mobile device support – simple and complex
o diagnostic and problem resolution
o hardware and software upgrades and installations
• Interface directly with end-users of technology to resolve issues and provide guidance and best practices on the use of technology to improve their business via phone, chat, email, etc
• Provide consultative and proactive services to end-users, agency technicians, and Home Office partners, on appropriate uses of technology
• Coordinate/support projects under the guidance of organizational leaders and project managers Technical planning for the delivery of current / future technologies
• Work with a continuous improvement mindset, looking for opportunities to suggest practical improvements to existing programs and procedures
• Works with a focus on teamwork and collaboration in order to achieve established goals and objectives
• A working knowledge of VMWare, VDI, Workspace 1, Appsense, Citrix knowledge a plus.
• Customer education and consulting
• Fulfill basic audio-visual support
• Fulfill basic printer support
• Fulfill onboarding, termination and hardware refresh support
• Proactive hardware/software cross training and research
• Able to work shifts that include weekends, overnight and holidays
• Assist with leading the team on areas such as scheduling, technical assistance, call handling evaluations, attendance, etc.

MUST:
• Have the ability to work autonomously and be a key contributor to a team
• Be professional and courteous.
• Continue to grow and develop your professional and technical skill sets.
• Solve problems and take ownership for customers experience.
• Make worthwhile improvements to existing programs, and procedures
• Make practical suggestions for improving work processes in own area
• Work for consensus and contribute to the achievements of work group goals
• Individual typically has at least 2-5 years of related experience and/or
• Associated Technical Certifications or Degree
• Two plus years customer service team leading experience
• Above average knowledge/proficiency of Microsoft operating systems, applications, tools/utilities.
• Working knowledge of Mac OSX operating system.
• Good oral and written communication skills.
• Proven strong organizational skills, attention to detail and ability to multi-task is required.
• Strong dedication to maintaining professional relationships with all internal and external Business Partners.
• Ability to learn new technologies quickly (both infrastructure and application)
• Ability to work effectively with all organizational levels individually and as part of a team, and to communicate effectively with all levels of management and staff
• Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment
• Ability to take the lead on projects and resolve problems when requested or as appropriate, to make sound decisions and take the initiative to proactively resolve issues.
• Flexibility and adaptability to changing situations and shift scheduling.
• Experience with documenting processes and workflows in ticketing systems such as Service Now.
• Experience working with vendors on troubleshooting issues

PREFERRED QUALIFICATIONS
• 3+ years of customer service experience
• Bachelor’s Degree
• Associated Technical Certifications

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!

","hiringOrganization":{"@type":"Organization","name":"MassMutual","sameAs":"https://www.massmutual.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad - BSR IT - SEZ - Block 1, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Service Desk Specialist (Night shift)","datePosted":"2025-09-16","description":"

Job Description

Ingram Content Group (ICG) is hiring for a Service Desk Specialist to join our IT team in our LaVergne, TN (greater Nashville area) headquarters. This individual will be responsible for providing front-line customer support by responding to, investigating, and resolving various technology issues related to end user software, hardware, connectivity, mobile devices, etc.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understands what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Schedule:

Friday-Monday: 10:30pm - 9:00am

The ideal candidate will have the following minimum qualifications:

HS Diploma
6 months working in a customer service role.

We Have A Preference For:

Knowledge of Windows 10/11, Microsoft Office 365, Google Chrome, Edge, MacOS and other office productivity applications
Microsoft Active Directory account and group management
Azure Virtual Desktop management
Office 365 account, license and mailbox management
Account management for IBM i-Series and Z-Series
Monitor and respond to system workflow automation and alerting system
Knowledge of laptop and desktop component troubleshooting, and remote access support tools
Knowledge of organization, operating procedures and policies of the company
Ability to be on support calls, using a headset, during hours of responsibility.
Maintain documentation and run books as technology and process changes.
Ability to effectively listen.
Verbal and written communications skills
Research and troubleshooting skills.

Key Responsibilities:

Provides initial troubleshooting for all standard company-wide applications and systems.
Documents, tracks, and monitors problems within company ticketing systems to ensure timely resolution based on defined Service Level Agreements (SLAs).
Collaborates with other Service Desk Specialists and IT personnel to meet internal customer needs.
Properly vets each incident for completeness and escalate as needed if unable to resolve.
Assists in the identification and development of proposed solutions for process gaps enabling the service desk operation to provide optimum service delivery to users in all locations.
Provides optimum service delivery to users in all locations.
Follow critical incident management process and initiate and manage conference bridge calls.
Follows and facilitates Ingram security policies and procedures.

Hiring Salary Range: $24.39 - $30.30/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
10 vacation days & 10 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
Wellness program with access to onsite gym and basketball court for associates
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE-Race/Gender/Veterans/Disabled
We participate in EVerify.
EEO Poster in English
EEO Poster in Spanish

","hiringOrganization":{"@type":"Organization","name":"Ingram Content Group","sameAs":"https://www.ingramcontent.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"La Vergne, TN, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Junior German Speaking Service Desk Specialist","datePosted":"2025-09-15","description":"\n\n\n

As a Service Desk Specialist you will be a part of Arvato Systems Global Delivery Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.

Responsibilities:

\n
1st Level Support
\n
Respond to customer inquiries via e-mail/ticketing system or phone
Process and monitor technical incidents
Advise and support the customer in consideration of functional requests
Assist the customer in resolving 1st level issues
Dispatch and track tickets for the 2nd and 3rd level of support
Follow up on any customer issues requiring additional research
Demonstrate the highest level of customer service and professionalism
Shift structure: Start as early as 7 AM and end no later than 9 PM

Work Organization:

\nOn-Call Duties: Night time (9 PM to 7 AM) and on weekends\n
\nShifts and On-Calls are pre-scheduled and rotated among the team members equally\n

\n\n

Requirements:

\nExcellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany.\n
\nPrevious customer service related experience\n
\nProactive and analytical approach\n
\nGood problem solving skills\n
\nSolution orientated and a team player\n
\nDesire to grow and develop in IT industry\n

We Offer:

\nMonthly gross base salary from 1400 to 1750 EUR, depending on your level of expertise\n
\nHybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.\n
\nFamily-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, \"Happy Land\" space in the office for children, etc.\n
\nIndividual development and learning plan, including yearly budget for external training\n
\nNecessary essentials – health insurance with dental services and sports coverage\n
\nPossibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives\n
\nFriendly, multicultural and cooperation orientated colleagues\n

About Us

We Empower Digital Leaders. arvato-systems.com

\n\n

We look forward to receiving your application.

\n\n

Company: SIA Arvato Systems Latvia
Country: Latvia
State/Region: Riga
City: Riga
Postal Code: LV-1013
Job ID: 282715

","hiringOrganization":{"@type":"Organization","name":"Bertelsmann","sameAs":"https://www.bertelsmann.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Riga, RIX, LV, 1013","addressCountry":"Latvia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist 2","datePosted":"2025-09-12","description":"

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team:

The DEXCOM Service Desk is an in-house IT helpdesk team established last 2019 and provides IT services to all Dexcom employees on their IT support needs globally. Responsible for screening, assessment and diagnosing internal IT inquiries and work IT requests as they relate to maintenance of computers and related Production Enterprise application systems. May prepare and process helpdesk incident reports and assist in hardware and software evaluation.

Note: May be supporting any internal and external client-focused for company-hosted web-enabled solutions.

Where You Come In:

You should be able to provide first-level triage, troubleshooting, and remote assistance for problems with computer systems, peripheral equipment, operating systems, and web browsers.
You will help users solve their IT problems and provide targeted instructions to users to improve their skills and confidence in using computer systems and applications. Track, report, and create documentation for recurring problems.
You should be able to facilitate workflow processes and maintain all aspects of the internal helpdesk system. Including server maintenance, backups, and user credentials.
You will maintain service-level agreements (SLA) within acceptable parameters as deemed by management.
You should be able to create, update, and review documentation such as- IT notifications, diagrams, procedures, customer support, internal support, and technical support etc.
You will assist with project planning and implementation including new systems or application rollouts, compliance, and security testing for software applications, and updating software guidelines and instructions as needed.
You will coordinate user notifications of project and maintenance activities, and update documentation for user instructions and guidelines. Gather, organize, and analyze report data from multiple sources to identify patterns.
You will document each issue and follow from entry to closure with same day communication back to end user. Use and maintain Service Desk ticketing system for logging, documenting, and communication of issue and resolution information.
You should be able to effectively manage and organize IT inventory throughout the office.
You will support and backup other IT services as needed and other duties as assigned.

What Makes You Successful:

You must have a strong interest in the evolving IT technology, and agility at learning new products and features.
You must have the ability to deliver great customer experiences in any environment, delivered with HIGH quality of support and to be invigorated by constant personal interaction.
You have a strong business communication skill that let you converse as freely and comfortably with small groups as with individual customers you are engaged with. A good conversant in English language – both on speaking and writing.
You must have a good work attitude, adaptability, and multi-tasking skills with hunger for growth on both personal and professional areas. Off-shore IT Support customer handling experience is a plus.
You are prepared to work on a hybrid working environment office setup – e.g. working ONSITE and/or working REMOTE.
You have notable years of experience in a Service Desk and/or a Helpdesk environment providing IT Support services in different workstream platforms – e.g. providing IT Support thru Calls, Chats and ITSM Ticketing tools.
You have extensive experience with a Ticketing tool – such as ServiceNow or other IT Service Management tools.
You have experience or at least knowledge in doing support for both Windows OS and MAC IOS machines.
You have the knowledge, background or exposure in using Active Directory Management - used as one of the tools for an IT Service Desk / Helpdesk support operations environment.
ITIL v4 certification / Certified Service Desk Analyst (CSDA) / MAC certification – either one of which is nice to have.

What You’Ll Get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

15-25%

Experience And Education Requirements:

Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

","hiringOrganization":{"@type":"Organization","name":"Dexcom","sameAs":"https://www.dexcom.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cebu, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-09-11","description":"

Position Summary:

Provide timely technical support to IPG associates globally for issues and requests through a variety of channels including Helix, phone, email, and MS Teams. Ensure each reported issue is tracked in the ticketing system and thoroughly resolved or escalated to the appropriate team for resolution.

Essential Functions:

Provide courteous and professional first level support for all reported issues and requests. This could include, but is not limited to: resetting passwords, unlocking accounts, creating/modifying distribution lists, and various other technical issues.
Accurately resolve issues in a timely manner with excellent customer service to deliver amazing customer experiences to all associates.
Identify when an issue needs to be escalated to Level 2 or Level 3 support for resolution and accurately route the ticket, providing clear and concise notes in the worklog of the ticket with all troubleshooting performed and any relevant information that might aid in resolution.
Provide timely and clear communication to end-users to ensure they are aware of the status of their issue or request.
Balance phone calls, emails, tickets, direct messages, and escalations from management while also partnering with other IT support across the company to ensure a seamless experience for our end-users.
Help to identify problem trends and, where possible, suggest process changes that would help to enhance the customer’s support experience.
Align and adhere to Level 1 Key Performance Indicators.

Education, Skills And Experience Requirements:

Graduate.
Associate's degree and/or a minimum of 2-4 years equivalent helpdesk/call center troubleshooting work experience.
Experience supporting or exposure to software or web-based products preferred in a Service Desk or Helpdesk environment.
Proficient with Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, etc.) as well as MacOS, Windows OS, Active Directory, Exchange Admin Console, etc.
Experience troubleshooting network and remote access problems as well as a working functional knowledge of ticketing systems.
Strong verbal, written, and interpersonal communication skills.
Experience working within ITIL framework.
Ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via multiple channels (Teams, phone, email, etc.)
Strong multi-tasking and time management skills.
Passionate about customers and helping them reach their goals.
Committed to provide an exceptional customer experience and willingness to do what it takes to make it happen.
Process driven to ensure successful customer interactions and issue resolution.

\n","hiringOrganization":{"@type":"Organization","name":"Interpublic Group","sameAs":"https://www.interpublic.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"SAP Service Desk Specialist with French/German","datePosted":"2025-09-11","description":"

We are seeking a highly skilled and experienced SAP Service Desk Specialist to join our Centre of Excellence team. The ideal candidate will focus on run and maintain activities in our SAP Service Desk, ensuring the smooth operation and continuous improvement of our systems. This role requires a deep understanding of SAP tools, the ability to analyse complex topics, and the capability to mobilize resources across various domains as needed. The successful candidate will be responsible for delivering solutions based on agreed Service Level Agreements (SLAs). 

\n\n

Mission:

Run and Maintain Activities: Ensure the continuous and efficient operation of SAP systems, addressing any issues that arise promptly and effectively.
Ticket Management: Utilize ticketing tools to manage and resolve incidents, service requests, and change requests within the agreed SLAs.
Solution Delivery: Provide high-quality solutions and enhancements to the SAP systems, ensuring they meet business requirements and are delivered on time.
Collaboration: Work closely with cross-functional teams, including IT and business units, to understand and address their needs.
Documentation: Maintain comprehensive documentation of processes, configurations, and changes to the SAP system.
Continuous Improvement: Identify opportunities for process improvements and system optimizations to enhance overall efficiency and effectiveness.

\n\n

Qualifications:

We are not a Call Center but a really and polyvalent Service Desk!

Experience: Minimum of 1+ years of hands-on experience with SAP Service Desk.
Technical Skills:

Proficiency with ticketing tools such as SAP Solution Manager, ServiceNow, or JIRA.
Strong understanding of SAP modules and functionalities.
Strong understanding of reports (Ideally in SAP SAC).

Mandatory:

Experience with SAP S/4HANA and SAP ECC.
Familiarity with SAP Solution Manager for monitoring and managing SAP environments.
MS Office: Outlook, SharePoint and Teams.

Preferred:

Knowledge of ABAP programming for debugging and minor enhancements.
Compliancy (SOx) understanding is very appreciated.

\n\n

3. Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
4. Communication: Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
5. Leadership: Proven leadership skills with the ability to manage and motivate a team.
6. Team Player: Ability to work collaboratively in a team environment and manage multiple priorities.
7. Education: Bachelor’s degree in information technology, Computer Science, or a related field is preferred. A Master's degree is a strong plus.

\n\n\n\n\n\n

All these activities must be handled in full compliance with the IT General Compliance rules and the SOx rules that are applied in the ArcelorMittal group.

\n\n

Languages (Written And Verbal):

French or German and English- fluent.
Polish is a competitive advantage

\n\n

What We’Ll Offer

The opportunity to jump to Functional or Technical position after proving himself within this activity.
A modern, dynamic and fast paced environment with plenty of opportunities to grow within the business.
Highly skilled and inspiring colleagues-business partners from different backgrounds.
High focus on personal development, knowledge exchanges, continuous improvement and teamwork.

\n\nArcelorMittal to wiodąca na świecie firma z branży stalowej i wydobywczej, obecna w 60 krajach, z zakładami surowcowymi w 15 państwach. Nasze produkty są elementem codziennego życia. Mają realny wpływ – na ludzi, społeczności, firmy. W ArcelorMittal bezpieczeństwo, zdrowie i dobrostan naszych pracowników są najwyższym priorytetem. Wierzymy, że każdego wypadku można uniknąć, a każdy pracownik – od hali produkcyjnej po zarząd – powinien podzielać to przekonanie. \n\n
\n\n\n Naszą misją jest wytwarzanie coraz bardziej zaawansowanej stali, która przynosi korzyści zarówno ludziom, jak i planecie. Stali wytwarzanej w innowacyjnych procesach, które zużywają mniej energii, emitują znacznie mniej dwutlenku węgla i pozwalają obniżyć koszty. Stali, która jest czystsza, coraz trwalsza i z potencjałem do wielokrotnego użycia. Stali wykorzystywanej w pojazdach elektrycznych i infrastrukturze odnawialnych źródeł energii, które będą wspierać społeczeństwa w procesie transformacji w XXI wieku. Z naszą stalą, jako fundamentem, twórczymi ludźmi i kulturą przedsiębiorczości, będziemy wspierać świat w dokonywaniu tej zmiany. Właśnie to – naszym zdaniem – definiuje firmę stalową przyszłości.","hiringOrganization":{"@type":"Organization","name":"ArcelorMittal","sameAs":"https://corporate.arcelormittal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dąbrowa Górnicza, Woj. Śląskie, Polska","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Service Desk Specialist II","datePosted":"2025-09-11","description":"

ABOUT THE ROLE - We are currently seeking an IT Support Specialist for one of Astreya’s key clients. This position is an in-office role supporting the Toronto office and remote support. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

ABOUT THE TEAM - The team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

About The Job

● Provide IT Support to employees via in-office and remote support through our ticketing system

● Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.

● Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool

● Coordinating with our IT Logistics team to maintain in-office inventory accuracy.

● Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom

● Troubleshoot and Support macOS, ChromeOS, and Windows

● Become familiar with all aspects of our IT environment to help support, maintain, and scale it

● Assist in keeping our knowledge base and documentation up-to-date

Minimum Qualifications

● You have at least 2 years of experience with helpdesk support and customer service

● You are familiar with macOS, Windows, and ChromeOS operating systems

● You are inclined to Google things you don’t know before asking someone

● You love technology and delivering great customer service

Preferred Qualifications

● You have 2-3 years of experience with helpdesk support and customer service

● You have a strong understanding of macOS, Windows, and ChromeOS operating systems

● You have a good understanding of AV systems (including Zoom and Hangouts)

● You have a friendly personality and love to teach others

● You are great at communicating with all types of people and personalities

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Responsibilities

Resolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using Service
Desk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
Install, document, take inventory, maintain, and troubleshoot all information technology assets.
Create and delete user accounts, enforce security and compliance rules to employees and nonemployees regarding passwords and access to computer systems.
Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
Has consistently met SLA's YOY

Experience

1-3 years of experience

Knowledge & Skill

Good knowledge of all front line systems employees use and have the ability to support.

","hiringOrganization":{"@type":"Organization","name":"Dynata","sameAs":"https://www.dynata.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philippines (Cebu)","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist","datePosted":"2025-09-09","description":"

Job Description

• Desktop, laptop, and mobile device support – simple and complex
o diagnostic and problem resolution
o hardware and software upgrades and installations
• Interface directly with end-users of technology to resolve issues and provide guidance and best practices on the use of technology to improve their business via phone, chat, email, etc
• Provide consultative and proactive services to end-users, agency technicians, and Home Office partners, on appropriate uses of technology
• Coordinate/support projects under the guidance of organizational leaders and project managers Technical planning for the delivery of current / future technologies
• Work with a continuous improvement mindset, looking for opportunities to suggest practical improvements to existing programs and procedures
• Works with a focus on teamwork and collaboration in order to achieve established goals and objectives
• A working knowledge of VMWare, VDI, Workspace 1, Appsense, Citrix knowledge a plus.
• Customer education and consulting
• Fulfill basic audio-visual support
• Fulfill basic printer support
• Fulfill onboarding, termination and hardware refresh support
• Proactive hardware/software cross training and research
• Able to work shifts that include weekends, overnight and holidays
• Assist with leading the team on areas such as scheduling, technical assistance, call handling evaluations, attendance, etc.

PREFERRED QUALIFICATIONS
• 3+ years of customer service experience
• Bachelor’s Degree
• Associated Technical Certifications

","hiringOrganization":{"@type":"Organization","name":"MassMutual","sameAs":"https://www.massmutual.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad - BSR IT - SEZ - Block 1, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-09-09","description":"

Accountabilities:

Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
Establish and adhere to service level response and resolution times for all systems.
Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
Effectively communicate to management, team members, and various customer groups.
Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
Capable of performing individual contributor roles and where needed work in a team environment.
All other duties as assigned

Technical Competencies:

Knowledge of PC hardware and architecture and Desktop Operating System internals
ITIL Certification/Knowledge in IT Service Management
Required knowledge/competencies in: Windows 11, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Virtual Machine, Active Directory, Service Now, VPN
Familiarity with supporting iOS devices, Mac OS
Understanding of network protocols for a LAN and WAN including remote connectivity.

Qualifications:

Bachelor’s degree or completed 2 years level in College without back subjects or incomplete units.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Usa Job Seekers:

EEO Know Your Rights.

","hiringOrganization":{"@type":"Organization","name":"RELX","sameAs":"https://www.relx.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PHL-RE Shared Services-Manila, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist - SECRET clearance required","datePosted":"2025-09-07","description":"

Active Secret Clearance Required

The position is on site in Washington DC with FinCen

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities :

Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
Standard computer images including Desktop Image
Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
Provide quality customer service and support for designated equipment
Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
Ensure all time reporting and other required reports are accurate and submitted on time
Ensure on-going maintenance and development of positive customer relationships with end-users
Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Requirements

Bachelor’s degree or certification in IT related field
5+ years of relevant work experience
Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
Azure VDI, Citrix experience preferred
Excellent organizational and communications skills
US Citizenship necessary
Active Top Secret Clearance REQUIRED

Benefits

Paid Vacation

11 paid federal holidays

Company paid STD, LTD, and group life insurance

Medical, dental, and vision insurance

401K with company match

Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)

","hiringOrganization":{"@type":"Organization","name":"Tesla Laboratories","sameAs":"https://www.tesla.net/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington, District of Columbia, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist - Contract","datePosted":"2025-09-04","description":"

Who We Are

PathAI's mission is to improve patient outcomes with AI-powered pathology. Our AISight platforms and AI products promise substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. Our team, comprising diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact.

Where You Fit

We’re looking for an IT Service Desk Specialist who is eager to learn, loves technology, and enjoys helping others. You’ll be the first point of contact for employees across the company, providing excellent in-person and remote support while gaining exposure to a broad range of IT systems and tools. This is an entry-level role designed for someone who wants to grow their skills in a fast-paced, high-impact environment, with mentorship from experienced IT leaders.

What You’Ll Do

Provide excellent customer service by responding to IT support requests via ticketing system, chat, email, and in-person.
Troubleshoot issues across macOS and Windows laptops, productivity applications, and collaboration tools (Google Workspace, Slack, Zoom, etc.).
Set up, deploy, and manage computers and peripherals for new hires and existing employees.
Help maintain and improve IT processes and documentation to make the team more efficient.
Manage access requests and accounts across business systems.
Support office technology such as networking (Ubiquiti), AV setups, and conference rooms.
Contribute to IT asset management and inventory tracking.
Provide one-on-one and small-group training on applications and IT best practices.
Assist with IT projects, system upgrades, and security initiatives as needed.

What You’Ll Need

6+ months of experience or training in IT support, help desk, or a related role.
Strong communication skills, both written and verbal, with the ability to explain technical issues clearly.
Familiarity with macOS (primary environment) and Windows; Linux experience a plus.
Comfort with common collaboration and productivity tools (Zoom, Google Workspace, Slack, M365).
Exposure to or interest in tools like Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault.
Reliable, responsible, and organized; you follow through on commitments and adjust when plans change.
Curious and eager to learn, with the ability to use resources creatively to solve problems.

We Want To Hear From You

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.

","hiringOrganization":{"@type":"Organization","name":"PathAI","sameAs":"https://www.pathai.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, MA (hybrid role)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist","datePosted":"2025-09-04","description":"

Who We Are

Where You Fit

What You’Ll Do

Provide excellent customer service by responding to IT support requests via ticketing system, chat, email, and in-person.
Troubleshoot issues across macOS and Windows laptops, productivity applications, and collaboration tools (Google Workspace, Slack, Zoom, etc.).
Set up, deploy, and manage computers and peripherals for new hires and existing employees.
Help maintain and improve IT processes and documentation to make the team more efficient.
Manage access requests and accounts across business systems.
Support office technology such as networking (Ubiquiti), AV setups, and conference rooms.
Contribute to IT asset management and inventory tracking.
Provide one-on-one and small-group training on applications and IT best practices.
Assist with IT projects, system upgrades, and security initiatives as needed.

What You’Ll Need

6+ months of experience or training in IT support, help desk, or a related role.
Strong communication skills, both written and verbal, with the ability to explain technical issues clearly.
Familiarity with macOS (primary environment) and Windows; Linux experience a plus.
Comfort with common collaboration and productivity tools (Zoom, Google Workspace, Slack, M365).
Exposure to or interest in tools like Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault.
Reliable, responsible, and organized; you follow through on commitments and adjust when plans change.
Curious and eager to learn, with the ability to use resources creatively to solve problems.

We Want To Hear From You

","hiringOrganization":{"@type":"Organization","name":"PathAI","sameAs":"https://www.pathai.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, MA (hybrid role)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"PS Expert Service Desk Specialist","datePosted":"2025-09-03","description":"

PS Expert Service Desk Specialist

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

Join the RingCentral Professional Services team as an Expert Service Desk Specialist and help support our partners in delivering top-notch customer implementations of the RingCentral Office platform. You will work collaboratively with our Partners to ensure the implementation of their customer projects are successful. You'll leverage your expertise in RingCentral services, VoIP technology, networking and hardware to answer partner

questions, and work closely with cross-functional teams to provide the best possible

Support.

Additional responsibilities for this role will involve supporting the Expert Service Desk program, other Partner Programs, and the PS Engineering Team to run PS Project Implementations.

This is where you and your skills come in. We’re currently looking for: PS Expert Service Desk Specialist

Role And Responsibilities:

Be a champion for our partners, responding to their inquiries, build requests, and facilitating great customer service.
Champion the partners' needs with porting and support escalations.
Prioritize incoming partner requests based on level of urgency.
Manage partner entitlements to ensure compliance and adherence to signed agreements.
Provide weekly and monthly reporting on Expert Service Desk usage to assigned partners.
Apply your expert knowledge of RingCentral services, VoIP technology, networking, and hardware to answer partner questions.
Support partner inquiries by leveraging relationships with cross-functional teams.
Be available during US business hours Monday through Friday, with escalation support after hours as needed.
Conduct Planning & Design Sessions as a PS Engineer for RingCentral PS Project implementation.
Support additional RingCentral offerings scoped within the PS Engineering team such as AudioCodes, MS Teams Direct Routing, Device Custom Configurations,Bridge Operator Console, etc.
Demonstrate ability to meet deadline and handle multiple projects and cases.
Performs other tasks and duties assigned by Superiors or Managers.

To succeed in this role you must have experience in:

Have master-level expertise of the RingCentral solution portfolio.
Knowledge and understanding of best practices for implementing RingCentral Office.
Possess implementation knowledge of additional RingCentral offerings scoped within the PS Engineering team such as AudioCodes, MS Teams Direct Routing, Device Custom Configurations, Bridge Operator Console, etc.
Supports RingCentral and all RingCentral Partner Brands such as Telus, Avaya, AT&T, BT, Vodafone, Alcatel, Mitel, etc.
Ability to use native API tools for builds.
Have knowledge of, or willingness to learn, the porting process and escalation paths.
Must know basic knowledge of network terminology.
Be able to troubleshoot RingCentral supported devices.
Ability to provide analysis, support, and enhancement of RingCentral Office call flows.
Demonstrate non-RC Product knowledge, such as Excel, Outlook, Smartsheets, Tableau, etc.

Business Qualifications:

Have enterprise account exposure, strong troubleshooting and problem-solving skills, and excellent communication (written and verbal) interpersonal skills.
Be able to review and adhere to partner’s and customer’s SOW (Statement of Work), and have experience in supporting worldwide customers/partners.
Be flexible with changing processes and schedule.

What We Offer:

Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About Ringcentral/Acquire Bpo

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our Data Privacy Policy

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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Role Summary

As a Google‑first company, nearly all business applications run on Google Workspace and other SaaS platforms. The IT Support & Service Desk Specialist will provide hands‑on support for our U.S. users, contribute to ITIL‑aligned processes, and ensure executives (including our CEO) receive white‑glove assistance. You’ll bring a can‑do attitude, excellent communication, and smart problem‑solving to keep our growing operation running smoothly.

Key Responsibilities

ITSM Process Improvement

Contribute to and refine ITIL 4 processes (Incident, Request, Problem, Change, Knowledge, Asset/Configuration).
Administer and enhance our service‑desk platform (Freshservice, Jira Service Management, or similar), including workflow tweaks and self‑service portal updates.
Support SLAs/OLAs reporting; suggest improvements via KPIs and CSAT insights.

End‑User & VIP Support

Provide hands‑on support for macOS, ChromeOS, iOS, Android, and Google Workspace apps (Gmail, Calendar, Drive, Meet, Chat, Sheets/Docs/Slides) plus critical SaaS line‑of‑business tools.
Deliver proactive, white‑glove support to executive leadership, including the CEO, with clear verbal and written communication and rapid resolution.

Knowledge & Self‑Service

Establish and curate a living knowledge base and runbooks that enable first‑call resolution and user self‑help (FAQs, how‑to videos, gcloud scripts)

Asset & Configuration Management

Maintain an accurate hardware & software inventory across laptops, Chromebooks, mobile devices, peripherals, and SaaS subscriptions, in partnership with the Workspace team.

Collaborate with the Workspace team to streamline onboarding/offboarding processes and ensure device compliance via MDM and Asset Inventory tool.

\n\n

Security & Compliance

Ensure all endpoints are protected (AV, full‑disk encryption, enrolled in MDM).
Maintain, configure, and continuously improve Workspace ONE UEM and Google Endpoint Management, as well as SaaS‑management tooling (e.g., BetterCloud), to automate provisioning, license governance, and secure off‑boarding.

Office Network Support

Coordinate with vendors on LAN/Wi‑Fi, ISP, VoIP, and meeting‑room A/V for our U.S. office together with the Workspace Team.
Maintain documentation and escalate complex network issues as needed.

Reporting & Continuous Improvement

Track service‑performance metrics and share improvement ideas with the team.
Leverage basic scripting or BetterCloud workflows to reduce manual tasks and resolve issues faster.

Must‑Have Qualifications

3‑5 years of experience in IT support or service‑desk roles.
Working knowledge of ITIL processes and experience using modern ITSM tools (Freshservice, Jira Service Management, or similar).
Strong troubleshooting skills for macOS, ChromeOS, meeting‑room A/V, networking basics (TCP/IP, DNS, DHCP, wifi configuration), and Google Workspace apps.
Proven ability to communicate clearly with executives and deliver white‑glove support.
Hands‑on experience with Workspace ONE UEM or Google Endpoint Management and SaaS‑management workflows (BetterCloud preferred).
A proactive, can‑do attitude with accountability for follow‑through.
Excellent written and verbal communication in English.

Perks And Benefits...

Five weeks paid time off (PTO), 11 company-paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
Monthly wellness benefit and learning reimbursement opportunities
401K plus matching & equity grants for all new Smartlies
Volunteer time off days & company donation matching opportunities
Choice of computer (MAC or PC)
And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location. Base Salary in USD : $85,000 to $105,000

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!
#LI-AW1 #LI-HYBRD

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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Job Family:

User Support (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Administer Microsoft Windows Servers (Active Directory).
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.
Manage and work ticket queues in ServiceNow.
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.
Provide 2nd level support for Active Directory Services, client IT and telecommunications.
Support most USDA Business website applications.
Provide some training to end users on new and updated systems and software.
Work with civilian customers as well as Federal employees to trouble shoot issues with websites.
Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends.
Perform troubleshooting, maintenance, and optimization of software applications.
Provide training to clients in use of web-based systems and applications.
Working Hours for this position will be Sun-Thu, 6:00 AM ET – 2:30PM ET
The candidate will need to be available for training conducted during regular business hours (10:00am-6:30pm EST) for the first few weeks in the position.

What You Will Need:

High School Diploma required.
Able to Support a Sun-Thu, 6:00 AM ET – 2:30PM ET Shift
Minimum THREE (3) years of prior relevant Experience
Prior Experience with ServiceNow ticketing
Minimum TWO (2) years of experience in hands on IT customer service with supporting and troubleshooting and testing Windows systems. Active Directory environment to include group policy and group policy preferences design and troubleshooting.
Experience with helpdesk support
Efficiently install and maintain software on the desktops. Resolve help desk problems in a timely and efficient manner.
Perform user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Strong analytical skills and attention to detail.
Excellent written and verbal communication skills to communicate with key stakeholders, process owners, and customers to manage expectations, eliminate gaps, and ensure success.
U.S. Citizen or Green card is required for the position.
Candidate must successfully pass a Federal Background Investigation.

What Would Be Nice To Have:

Some Linux server experience.
ITIL v4 preferred.

The annual salary range for this position is $40,000.00-$66,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(K) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.Com Annual Membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

","hiringOrganization":{"@type":"Organization","name":"Guidehouse","sameAs":"https://www.guidehouse.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Home Office: Ballentine, SC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-09-01","description":"\n

About Us : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified
CKA Birla Group, Birlasoft with its 12,200+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Service Desk Specialist

5-8 Years

24/7 Operations- Rotational Shift & week Offs

\n\n

Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
Responding to client support requests and contacting User to find out the nature of the problem.
Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
Escalating software and other application issues to the subject teams.
Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
OS/ Office/ basic system application/Anti-Virus client support.
Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
Strong experience & Knowledge of ITIL Process.
Strong experience & Knowledge of MIM.

\n\n\n

Additional

Installed, modified, and made minor repairs to computer hardware and software systems.
Understood VPN configuration and mobile device security protocols to ensure data protection.
Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
Consulted with users to determine steps and procedures taken to identify and resolve the problem.
Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

\n\n

++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.

Strong technical Background with Excellent Communication Skills.

\n\n\n\n","hiringOrganization":{"@type":"Organization","name":"Birlasoft","sameAs":"https://www.birlasoft.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-08-29","description":"

Company Description

Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

Job Description

As a Service Desk Specialist in our IT Department, you will join a team where you will actively take charge of :

Collaborators assistance for 1300 people in the HQ and branch offices
Office applications (standard and business) including treatment, solving and follow-up of issues

Your Missions

Ensure telephony duties and reception of employees, according to Service Desk opening hours
Provide support to PC users for workstation setup, peripherals, account access, network connectivity, printing services and Microsoft Office applications
Perform initial troubleshooting and deliver timely solutions where possible; if the issue cannot be resolved, escalate it to the appropriate team
Classify, process and document all requests and incidents in the ticketing system, ensuring proper follow-up with collaborators
Contribute to the maintenance of the knowledge database with clear and practical solutions
Record hardware movements (delivery and return of laptops, phones and peripherals) and keep related information up to date

Qualifications

Federal VET Diploma in IT (CFC/EFZ) or equivalent qualification
First experience in IT Service Desk or IT Support environment
Familiarity with Active Directory (Entra), Windows 10/11, Microsoft Office applications and standard ticketing systems (ideally Jira Service Desk)
Strong service orientation, professional work ethic and attention to detail
Good communication skills and ability to support non-technical users
Team-oriented mindset combined with autonomy and willingness to learn
Fluent in German and English; knowledge of French is an advantage

Additional Information

Sq2

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Job Details

Job Location Houston TX - Houston, TXPosition Type Full TimeJob Category Information Technology

Description

The IT Service Desk Specialist is the primary contact for all external offices regarding technical support issues. The goal is to support, educate and train decentralized office employees on applications and technology to diminish recurring future support requests and make each employee feel well supported and comfortable with technology.

The position provides technical assistance and support for requests and incidents focusing heavily upon computer systems, software, hardware (including mobile devices). This position requires the ability to provide a response in person, in writing, or over the phone while sitting at a desk for long period of time.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

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Duties & Responsibilities

Provides support through astute troubleshooting methodology
Address a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, etc.
Document each customer interaction in the ticketing system in a clear, concise, and understandable format
Train customers to facilitate the future state of self-service, utilizing technology
Research and resolve customer calls that require follow-up
Complies with documented processes and works towards meeting expected service levels
Maintain accountability for incident prioritization and resolution
Monitor assigned incidents to ensure adequate and timely resolution in accordance with service levels
Respond to initial phone calls in a fast paced, help desk environment
Provide insight and recommendations to improve efficiency and workflows

Qualifications

Education & Experience

High school diploma or equivalent
1+ year of experience in help desk or related IT field
1+ year of experience in field requiring customers service skills
Familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud and mobile devices.

Skills Required

Ability to triage technical issues efficiently and effectively
Quick to learn new technologies and applications
Knowledge in relevant operating systems, languages, and environments
Great verbal and written communication skills
Positive working attitude, contributing as an individual and team member to accomplish goals
Strong analytical skills, decisiveness, and sound judgment
Knowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computers
Willing and able to work occasional holidays, weekends, and evenings
Ability to manage time and adapt to changes in workflow

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This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and customers
Executing Scripts
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
U.S. Citizen with an active DOD Secret security clearance.
DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range:

$26.70+

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Smit-Mcen

At Leidos, we don’t want someone who \"fits the mold\"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

Original Posting:

August 29, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

What This Job Entails:

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope:

Resolves a wide range of issues in creative ways
Seasoned, experienced professional with a full understanding of their speciality
Works on problems of a diverse scope
Receives little instruction on day to day work, general instruction on new assignments

Your Roles And Responsibilities:

Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
Monitoring, updating and maintaining tickets in a defined ticketing system.
Responds to tickets, contacts users and plans workload.
Update, track and escalate the ticket to appropriate levels/group for resolution as required.
Sign off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Support access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience with hardware, software, and network troubleshooting
Experience with software application use and installation
Ability to resolve technical issues under pressure

Preferred Qualifications:

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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The Opportunity:

CACI’s Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and Border Protection (CBP) client located in Ashburn, VA. Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS).

As a member of the BEAGLE ASF Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP agents and officers are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

ASF programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels.

Responsibilities:

Provide advanced Tier 2 remote support and troubleshooting for end users experiencing various issues with CBP applications/application software. Researches, reproduces, diagnoses, and resolve issues using TEAMS and ServiceNow

Works independently to communicate technical information to users in a manner they understand and provide clear instructions for resolution.
Establish a timely process through which problems are addressed, including problem recognition, research, isolation, resolution, and follow-up steps.
Lead or contribute to IT projects such as system upgrades, migrations, regression testing and confirming new deployments for functionality.
Develop and maintain knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident, Knowledge, and Problem management across a large-scale organization.
Collaborate with application development teams to identify and correct core problems, often occurring due to platform/application upgrades and change request deployments.
Possess and apply a comprehensive knowledge of working with end user business applications/software.
Collaborate with the application teams to identify, respond, and resolve tickets in a timely manner.
Act as a liaison between the help desk and enterprise clients, ensuring clear communication and high customer satisfaction.
Lead initiatives to improve help desk processes, efficiency, and customer service quality.

Qualifications:

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:
Bachelor’s Degree or equivalent experience and minimum 5 or more years of Help Desk or related technical experience (experience considered in lieu of degree)
Experience using a service desk ticketing system.
Experience providing advanced support to end-users spanning a variety of application/software issues.
Experience working with a development team in identifying, researching, and resolving advanced application software issues.
Experience documenting, tracking, and monitoring the problem to ensure a timely resolution.
Ensuring product quality and timeliness of efforts.
Demonstrated Incident, Knowledge, and Problem Management
Available for an on-call rotation depending on the application that is supported. (There are a very limited number of applications that require on-call support. The majority do not).
3-year check for felony convictions
1 year check for illegal drug use
1 year check for misconduct such as theft or fraud

Desired:

Experience or education with information systems analyst or business analyst work.
Experience with ServiceNow
Experience with Problem and Incident Management
ITIL Certification, other Technical Certifications
Strong, active listening skills
CBP, DHS, Border Patrol Systems or Tier 2 Application Support experience

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$70,800 - $148,600CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","hiringOrganization":{"@type":"Organization","name":"CACI International Inc","sameAs":"https://www.caci.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"405 ASHBURN VA (ASHBURN CACI/CLIENT REIMB SITE), United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Service Desk Specialist I","datePosted":"2025-08-26","description":"

What this Job Entails:

The Service Desk Specialist I will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope:

Applies company policies and procedures to resolve routine issues
Works on problems of limited scope
Receives detailed instructions

Your Roles and Responsibilities:

Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Support end-users that are using VDI ( VMWare Horizon )
Helps to monitor, update and maintain tickets in a ServiceNow ticketing system.
Assists with responding to Calls & Tickets, contact users and plan workload.
Update, track and escalate the ticket to appropriate levels/group for resolution as required.
Sign-off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Help support access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Knowledgeable about hardware, software, and network troubleshooting
Understanding of software application use and installation
Ability to resolve technical issues under pressure

Preferred Qualifications:

Remote / RDP Tools
VPN troubleshooting, SCCM, and Software Installation
Familiarity to VDI(VMWare Horizon) is a plus
Networking skills ( Basic TCP/IP )

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Job Title: Service Desk Specialist
Reports to: Service Desk Manager
Number of Direct Reports: 0
Location: Birstall

Purpose of the role

The Service Desk Specialist is a supportive role which is focussed on the technical expertise required to develop and enhance knowledge within service desk teams. With key focus on complex tickets and ensuring knowledge transfer as part of the continuous development activity required to provide a best-in-class service to our customers. The role will support technical training, knowledge article production and innovative drive to deliver technical improvement, in line with good customer experience to support first-time resolution and fulfilment activity. The Service Desk Specialist will also be required to get involved in integration of new products and services and work cross functionally to drive business improvements across both service and operations.

As ambassadors of service, we are Wavenet’s first line of communication and contact with customers, partners and suppliers meaning this role must exemplify our aims to delight customers, be ambitious in our work and support self-development, and development of others. Above all else, this role focuses on delivery of best-in-class experience and a continual drive to achieve better things for our customers in every interaction.

What you will be doing

Management and ownership of more complex and technical tickets within first-line Service Desks
Ensuring all incidents and service requests are successfully and accurately identified, categorised, prioritised, diagnosed and effectively resolved whilst delivering excellent and clear communication.
Specific Key Performance Indicators (KPI) related to delivery of improved first-time resolution by providing appropriate guidance and support to wider service desk teams.
Working to clear, Service Level Agreement (SLA) and Key Performance Indicator (KPI) where possible aiming to exceed them with personal and team-based goals.
Collaboration across the business, and third parties to generate collateral to support technical skills growth, working with technical teams to Identify key demarcation points on Incidents and Service Requests.
Providing technical assistance to support colleagues, team, and other business functions.
Taking ownership for workstreams and activity to deliver continual service improvement opportunities.
Identifying, owning, and escalating operational risks and issues
Collecting and analysing data with which to contribute to management information within the team, and products and services.
Supporting Service Desk Management with Quality Management and CSAT (Customer Satisfaction) activities.
Supporting Service Desk Management with escalation management and dissatisfaction issues.
Training and coaching Service Desk Analyst and Senior Service Desk Analysts
Attend and contribute within both internal and customer facing meetings, when required.
Create and maintain high-level processes which are clear, definitive, and effective in their purpose.
Providing support to the Service Desk Team Leader/Manager where necessary to support team and function objectives, and instilling company visions and values.

Qualifications

What you need to have done already

Demonstrable experience of progression within a Service Desk or Technical Operations team that advertises a capability to pass on skills and experience to others through structured methods.
Engaged with customers directly on a technical level, with an understanding of increased levels of technical triage.
Experience of working to, and consistently meeting, SLA's and targets
Understanding of and experience of using ITIL processes for Incident & Problem Management
Experience of coaching and mentoring team members or subordinates

Skills you will need to excel

Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques.
Excellent written and verbal communication skills that can be diversified for different audiences.
Proven planning and time management skills
Ability to convey technical solutions to non-technical individuals in clear and simple terms.
Proficient in utilising IT Service Management tools for recording, managing, and resolving Incidents and Service Requests
Ability to work under pressure and adapt to changing scenarios whilst meeting high customer expectations.
A questioning nature with the ability to think laterally to diagnose and resolve root causes of technical incidents.
Must be able to quickly understand the client, their products, and their industry.
Strong analytical/problem solving abilities, especially in relation to continual service improvement.
The desire to take ownership for the performance of others and play a valuable part in the growth and improvement of Service Desk activities.

Other Qualifications

ITIL Foundation v3/v4 (Desirable)
Customer service/experience accreditation or certification (desirable)
Leadership or management training or certification (desirable)

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

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Overview

SERVICE DESK SPECIALIST | TIER II (MIELS):

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Bowhead is seeking Service Desk Specialists to support a customer in Stafford, VA. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.

Responsibilities

This individual will support integration, operations, and sustainment of highly technical systems by providing technical support and acting as the communication channel between stakeholders.
Have an in-depth technical knowledge of expeditionary and garrison SCINet systems, specifically SCINet network, workstation, storage, and Enterprise Service systems and connections.
Ensure 24/7 support, including nights, weekends, and holidays, with timely issue resolution.
Assist in maintaining and administering Windows servers, workstations, virtual machines, and other critical systems in an enterprise environment.
Support account creation, password resets, account unlocks, system and network troubleshooting, hardware installation and repair, and data transfers.
Provide user support, guidance, troubleshooting, and training.
Install, configure, maintain, and perform routine maintenance on computer hardware, software, and network systems, including updates, patches, and backups.
Continuously monitor network infrastructure and systems for performance, security, and connectivity issues, using monitoring tools to proactively detect potential problems.
Provide Tier 1 and Tier 2 support for network connectivity, system performance, and hardware/software issues, escalating complex problems as needed.
Diagnose and resolve technical issues across systems, applications, and services, following documented procedures and escalating unresolved issues to Tier 3 staff.
Adhere to established escalation protocols, ensuring prompt resolution and maintaining accurate logs of troubleshooting steps.
Provide timely updates to end-users regarding the status of ongoing incidents, ensuring high-quality customer support.
Maintain and update internal documentation for procedures, troubleshooting steps, and known issues, ensuring consistent issue resolution.
Adhere to organizational security policies and best practices to protect systems and data from unauthorized access, ensuring compliance with cybersecurity standards and guidelines
Serve as the point of contact for network and system inquiries from global users and clients.

Qualifications

Associate’s degree or 5+ years of practical experience in service support management.
DoD 8570 / 8140 compliance or information assurance certification as required.
Relevant software / hardware certifications (ie. CompTIA A+, Network+, Security+, Cisco, Microsoft, or others).
Experience in managing IT infrastructure, including hardware, software, and networks.
Proficiency in system administration (ie. Windows, Linux).
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills.
Ability to explain technical concepts to non-technical staff.
Ability to work effectively as part of a team, with a focus on collaboration.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Physical Demands:

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Must be able to lift 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend, and squat periodically

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SECURITY CLEARANCE REQUIRED: Must currently hold a security clearance at the Top Secret/SCI level with Counter Intelligence Polygraph. US Citizenship is a requirement for Top Secret clearance at this location.

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#Li-Kc1

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Provide first and second-level technical support to internal and external customers for software, hardware and network related issues reported by telephone, email or in-person in an IT support team environment under general direction of the Help Desk Manager. Serve as a technical leader to the Help Desk Team and a primary escalation point for Tier-2 support issues.

Support IT issues reported through telephone, email and in-person.
Provide prompt and accurate support of IT systems including software applications, PC’s, notebooks, AS400, printers and network connectivity;
Responsible for first and second-level hardware/OS support of all PCs and notebooks, perform troubleshooting of equipment and repair;
Coordinate hardware repair of systems covered under warranty, ensuring resolution and customer satisfaction;
Support network connectivity for LAN, WAN, dial-up, VPN and Wireless;
Thoroughly document troubleshooting steps and technical details about each reported incident to HEAT Call Logging application;
Follow internal support policies for escalating support to the next level of support as needed;
Provide communication, documentation and instruction to peers regarding best practices for supporting hardware, software and network issues;
Create documentation and training aids as needed to improve customer knowledge;
Perform software installations and upgrades;
Install, configure and support BlackBerry wireless devices;
Meet and exceed performance goals related to Call Handling, Ticket Handling, Quality and Reliability;
Validate Critical and High Priority tickets have been thoroughly documented and are accurate before escalation to Tier-2 or 3 support groups.
Identify support trends and communicate patterns and impact to peers and management team.
Provide Executive Support to VP’s and C-Level Executives when Primary Support is unavailable.
Assist with IT project-related work in a contributory role.
Actively develop skills of Help Desk Team through peer coaching and quality feedback.
Develop and document solutions for advanced technical issues within Knowledge Base.
Strong troubleshooting skills;
Outstanding customer service ability;
Ability to listen and analyze problems along with good technical ability to resolve and document processes and results;
Excellent written and verbal communication skills;
Self-motivated individual with assertiveness and high personal ethics;
Able to develop professional relationships with peers and end-users to enhance team environment;
Must have positive attitude and be people/profit/results oriented.
Strive to be proactive at identifying and resolving potential support issues before impact to customers.
Effectively balance phone queue, email and offline support time management.
Backup and assist the PC Support Team regularly with Desktop/Tier-2 Support.
Compose and send Enterprise IT Notifications for High and Critical Priority Issues in addition to Sales Center and Plant location closures.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n \n\n\n\n\n\nSkills/Experience Requirements:\n\n\n

1+ years equivalent technical experience in desktop/laptop support activities.
1+ years of experience in providing customer support.
Working proficiency of Windows NT/XP/7 and network connectivity.
MS Office XP/2003/2007/2010/2013 required.
Experience with Call Tracking software required.
Active Directory experience required.
Citrix experience required.
Oracle Support preferred.
Exchange and ActiveSync support knowledge required.

\n\n\n \n \n\nEducation Requirements:\n\n\n

Associated degree in business or computer science, Bachelor degree preferred.
Technical Certifications a plus – MCP, A+, Network+, or experience.
ITIL V3 Foundation certification a plus.

","hiringOrganization":{"@type":"Organization","name":"Overhead Door Corporation","sameAs":"https://ohdcorporation.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lewisville, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Tier 2 Service Desk Specialist - Jacksonville FL","datePosted":"2025-08-22","description":"Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

The Position:
Makpar has an exciting opportunity for a Tier 2 Service Desk Specialist to join our growing team. The ideal candidate must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. This is a full-time, hourly position.
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Role Specific Duties:

Responds and diagnoses problems through discussion with users and hands-on assistance.
Provides on-site support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to tickets assigned by Tier 1.
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
Documents, tracks, and monitors tickets to ensure a timely resolution.
Provides second-tier support to users’ applications or hardware issues.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Performs Moves, Adds and Changes (MAC)

Desired Qualifications:

At least 2 years of experience in participating in a desk-side support environment providing IT hardware and software support.
Possible travel up to 10%. Selectee may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed.
Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant.
Microsoft Office Specialist certification for Office 2007 or later.
One of the following - ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification.

Knowledge Requirements:

ServiceNow, or other IT help desk ticketing systems
Microsoft Windows support in an enterprise environment
Microsoft Office / Microsoft 365
BeyondTrust (Previously known as Bomgar), or other remote desktop support tools.
Microsoft Azure AD
Microsoft InTune
Microsoft Entra
Microsoft Azure Virtual Desktop (AVD)
NetIQ Directory Resource Administrator (DRA) or Active Directory
Systems Center Configuration Manager (SCCM)
Cisco AnyConnect
Z-Scaler experience is a plus!

Benefits:
At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.","hiringOrganization":{"@type":"Organization","name":"Makpar","sameAs":"https://www.makpar.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jacksonville, FL","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Global IT Service Desk Specialist - Noida, India","datePosted":"2025-08-22","description":"

Job Description:

Primary Responsibilities:

Serve as the first point of contact for all IT support requests globally, addressing issues through remote assistance.
Identify, classify, and catalog requests by symptoms and resolutions, escalating to regional support or specialized teams (e.g., Information Security, Compliance, or System Administration) as necessary.
Utilize ITSM tools (e.g., Jira Service Management) to log, document, and track issues/requests, ensuring accurate record-keeping.
Follow-up on ticket requests and monitor their status to ensure timely resolution according to defined Service Level Agreements (SLAs).
Adhere to IT guidelines and standard operating procedures, ensuring compliance with internal policies and regulatory requirements.
Contribute to the creation and optimization of IT processes, identifying opportunities for improvement and efficiency.
Maintain internal documentation, updating it regularly to reflect current procedures and workflows.
Collect and record reliability data for IT services, providing insights into service performance and trends.

Requirements:

Fluency in English (written and spoken) with excellent communication skills.
Strong knowledge of Windows 10/11, MacOS, and the Microsoft 365 suite (e.g., Exchange, SharePoint, Teams).
Hands-on experience with IT Service Management (ITSM) tools, such as Jira Service Management, ServiceNow, or similar platforms.
Proven experience providing remote IT support across different time zones.
Excellent customer service and problem-solving skills with the ability to diagnose and resolve technical issues quickly and efficiently.
Ability to manage multiple service desk tickets simultaneously in a fast-paced environment.
Willingness to work flexible hours to support global IT operations.
Experience in a global or multi-regional IT support environment.
Familiarity with ITIL best practices for incident, problem, and service request management.
Awareness of data privacy and security compliance in IT operations.
Experience with Atlassian products (Jira Service Management).
Experience with Windows 10/11 and MacOS.
Customer Focus: Ability to provide user-centric support that meets business needs globally.

Preferred Qualifications:

Key Competencies:

Collaboration: Team-oriented with the ability to work across different IT teams and regions.
Proactivity: Forward-thinking and able to identify opportunities for improving IT support processes.
Time Management: Capable of prioritizing tasks effectively in a fast-paced environment.
Technical Aptitude: Quick learner with an ability to adapt to evolving IT tools and systems.

Aml Rightsource Is Committed To Fostering A Diverse Work Environment And Is Proud To Be An Equal Opportunity Employer. We Provide Equal Employment Opportunities To All Qualified Applicants Without Regard To Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State, Or Local Laws.

","hiringOrganization":{"@type":"Organization","name":"AML RightSource","sameAs":"https://www.amlrightsource.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Max Square, Noida, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Senior Service Desk Specialist","datePosted":"2025-08-21","description":"As the senior point of contact between internal business clients and the Information Technology division, this role leads the optimization of incident resolution through phone, chat, and email, ensuring high-level service delivery and operational continuity. The Senior Specialist provides advanced technical guidance, manages complex service requests, oversees incident ticket workflows, conducts in-depth issue research, and ensures thorough resolution and follow-up. Additional responsibilities include coordinating desktop hardware provisioning and delivery, performing advanced software installations, and executing high-level LAN troubleshooting. The role may also involve preparing detailed incident reports, contributing to strategic hardware/software evaluations, and mentoring junior team members. Senior Service Desk Specialists rotate through specialized functions to maintain expert-level knowledge across Service Desk operations and are expected to fulfill on-call duties during evenings and weekends as needed.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

Family Comes First: Total rewards package that promotes the idea of family first for all employees.
Professional Growth Opportunities: Advance your career with ongoing training and development programs.
Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
Trust: Work for one of the most trusted companies in Kansas
Stability: 80 years of commitment, compassion and community

Compensation

$30.11 - $35.80

Non exempt grade 14

Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

What You’Ll Do

Communicate effectively across all levels of the organization using advanced written and verbal skills.
Lead Tier 1 and provide Tier 2 technical support to internal users via face-to-face, phone, email, and chat, offering expert-level guidance.
Oversee incident management across diverse systems including mainframe applications, web platforms, networks, hardware, software, virtual environments, and telephony.
Proactively monitor services, troubleshoot complex issues, and escalate incidents as needed, supporting cross-functional teams during outages, upgrades, and changes.
Manage the full lifecycle of incidents and service requests, ensuring accurate logging, resolution tracking, customer follow-up, and trend analysis for escalation to Problem Managers.
Serve as a key contributor to IT Service Management processes, including Incident, Problem, Change, Knowledge, and Asset Management.
Perform advanced administrative tasks in Active Directory and Azure environments.
Provide expert support for virtual platforms (e.g., VMWare, Citrix), internally developed applications, and third-party software.
Enforce corporate information security policies and access control standards, including mainframe, multifactor authentication, and privileged access protocols.
Oversee Service Desk participation with inventory processes for computer equipment, ensuring accurate updates to asset management systems and CMDB.
Execute installation, maintenance, and repair of desktop and laptop systems and peripherals across all locations, including safe transport of equipment up to 30 pounds.
Maintain and enhance documentation and operating procedures for the Service Desk.
Participate in planning, coordination, and problem resolution meetings, offering senior-level insights.
Stay current with technological advancements, software updates, and project developments impacting business services.

Knowledge/Skills/Abilities

Solid understanding of LAN/WAN infrastructure, PCs, printers, networking, web browsers, internet protocols, mainframes, operating systems, and telephone systems.
Proficient in Microsoft Office applications.
Demonstrated ability to collaborate effectively in a team-oriented environment.
Excellent verbal and written communication skills, including professional telephone etiquette and interpersonal effectiveness.
Ability to maintain composure and communicate clearly under pressure.
Strong organizational skills with the ability to work independently and manage multiple priorities.
Skilled in diagnosing and resolving complex IT issues.
Proven critical thinking and logical problem-solving capabilities.
Flexibility to work weekends and after-hours as needed.

What You Need

High school graduate or equivalent required; associate or bachelor’s degree in IT or related field preferred
Minimum of 2 years of progressively responsible experience on a Service Desk, with hands-on use of ITSM ticketing systems and methodologies.
HDI Support Center Team Lead or HDI Desktop Advanced Support Technician Required within 18 months of hire
IT industry recognized certifications preferred (Ex: Comp TIA A+, Network +, Security +)
Valid driver’s license and an insurable driving record under company automobile policies.

Physical Requirements

May require extended periods of sitting or standing
Requires manual dexterity to operate standard office equipment
Must be able to lift up to 30 pounds
May require occasional overnight travel to field offices
Must be available to work weekends and after hours as needed or scheduled

Benefits & Perks

Base compensation is only one component of your competitive Total Rewards package
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.

","hiringOrganization":{"@type":"Organization","name":"Blue Cross and Blue Shield of Kansas","sameAs":"https://www.bcbsks.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wichita, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Service Desk Specialist (L1) - Tues-Sat 8am-5pm","datePosted":"2025-08-20","description":"

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. 

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About The Job:

Shift: Tues - Sat, 8:00 am - 5:00 PM

The Level 1 Analyst is responsible for providing remote support for all restaurant technology and drives impact across the Taco Bell business through answer incoming calls, log incident details, and resolve technical incidents, including gathering applicable information for escalations. Level 1 Analyst will report to Team Leaders and Manager, RIS.

The Day-To-Day:

Answer incoming calls, respond to emails, engage in chats or other key communication channels in a professional and courteous manner.
Listen attentively to customer concerns and issue, identify their needs and provide an accurate and timely solution or the necessary information to resolve the issues effectively.
Develop a deep understanding of our products, services, policies, and procedures, to assist restaurants and franchisees effectively and provide relevant information and recommendations.
Use critical thinking and problem-solving skills to address inquiries, troubleshoot technical issues, and escalate complex problems to the appropriate teams for resolution.
Engage necessary third-party service providers to aid in issue resolution or to provide necessary on-site support to resolve issues in an efficient manner.
Adhere to guidelines, standards, and protocol for all restaurant and franchisee interactions, ensuring consistency and quality in service delivery.
Accurately document all restaurant and franchisee interactions, inquiries, and resolutions in the ticketing system, maintaining thorough and detailed records for future reference.
Actively participate in training sessions, workshops, and ongoing learning opportunities to enhance product knowledge and professional development.
Collaborate effectively with the team members, supervisors, and other departments to share knowledge, address customers issues, and contribute to a positive and supportive work environment.

Is This You?

High school diploma or equivalent (bachelor’s degree preferred).
Previous experience in a customer service, call center, or related field / role is strongly preferred.
Previous experience in the quick service restaurant industry, or with franchisor organization is a plus.
A+ Certification or equivalent experience
Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
Excellent communication skills, both verbal and written, with a clear and professional phone manner.
Strong interpersonal skills, with the ability to build rapport and establish a positive relationship with restaurants and franchisees.
Problem-solving skills and the ability to think quickly and creatively to address the problem at hand.
Ability to effectively organize the days tasks and manage multiple activities at once while providing support.

Eligibility Requirements:

Must be in current role for (at least 6 months)
Must make agency partner aware of interest in applying
Must meet the minimum requirements of the role

Metric Requirements:

120 Tickets or Total calls taken per week
Incident to call ratio 95% or greater
Average talk-time under 15 minutes
Average QA score of 80% or greater for the previous quarter
Follow up time less than 1 hour and Step Away under 50 minutes each week
Work from Home instead of RSC less than 6 per quarter
Callouts less than 3 per quarter
5 tardies or less per quarter

Work-Hard, Play-Hard:

Hybrid work schedule.
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, carwash,
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year and time off for volunteering
Tuition reimbursement and education benefits
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag and… honestly, too many good benefits to name

Salary Range: $24.23 - $27.00 hourly + bonus eligibility + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

","hiringOrganization":{"@type":"Organization","name":"Taco Bell","sameAs":"https://www.tacobell.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irvine, CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Corporate IT Service Desk Specialist","datePosted":"2025-08-20","description":"

Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Pay or shift range: $22.58 USD to $26.75 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Enjoy the Benefits of working at MCB!
Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.
Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

\n\n\n\n

Job Summary

Responsibilities include assisting in the installation, maintenance, and general support of systems. Assisting users with questions or problems. May help perform system backups and recovery. Familiarity with standard concepts, practices, and procedures within the Information Technology field. Maintain a high level of security for end user compute devices, printers and installed software. Assist other IT department team members as needed. A certain degree of creativity and latitude is required.

Essential Duties & Responsibilities
• IT Service Desk Specialist
• Perform work related to service desk tickets and calls. All work being documented in the service desk application and completed within established SLA’s.
• Ensuring end user compute devices and printers are properly configured, stable and secure.
• Install authorized and licensed software as needed and according to procedures.
• Perform hardware upgrades as needed and according to procedures.
• Perform operating system imaging as needed.
• Assist other IT department team members as needed.
• Perform on-site service calls to Bank branch locations to assist users, work with vendors or replace/upgrade equipment.
• Keep all technology inventory up to date and accurate.
• Maintain department procedures.
• Other duties as assigned.
Supervisory Requirements
Personnel Management: This position has no supervisory responsibilities.
Process Management:

\n\n

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
• Medium exertion: exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day
• Flexible work schedules, occasional early morning, evening and weekend work
• Reliable personal vehicle (car or truck), at which mileage will be paid, to transport equipment/documents securely and safely to the outlying locations.

Education and Qualifications
Essential:
• High school education or equivalent.
• Excellent communication and customer service skills
• Understanding of how to triage and escalate technology issues.
• Ability to diagnose problems and take appropriate corrective action when problems arise.
• Ability to accept direction from several layers of the organization.
• Self-motivated towards training and learning.
• High standard to achieve perfection in the working environment.
• Ability to handle stressful situations calmly and accurately, in a timely manner.
• BSA and other Bank related training through BAI is required annually.
Desirable:
• Associate degree in computer science

Experience
Essential:
• Basic Computer Skills.
• Experience with Microsoft Windows Operating Systems and Microsoft Office applications.
• Basic knowledge of software installs and troubleshooting.
• Basic hardware troubleshooting skills.
• One (1) year of service/help desk experience or a combination of customer service experience and technology education

Desirable:
• Experience with Information Technology work within a Banking environment.

Licenses and Certifications
Essential:
• Valid Driver’s License
Desirable:

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains \"at-will.\"

","hiringOrganization":{"@type":"Organization","name":"Morton Community Bank","sameAs":"https://www.hometownbanks.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Morton, Illinois, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Service Desk Specialist - Tietoevry Tech Services (m/f/d)","datePosted":"2025-08-20","description":"

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

Är du en person som gillar att bredda dina kunskaper inom IT, brinner för service, vill utvecklas i hög hastighet inom teknik och ledarskap? Vi söker en Servicedesk Support Specialist som vill bli en del av Tietoevry Tech Services i Malmö!

Tietoevry Tech Services är en sann leverantör av molnplattformslösningar med ett komplett utbud av infrastrukturella val. Vi driver snabb mjukvaruutveckling och datainnovation med stark säkerhet, skalbarhet, hastighet och besparingar för företag.

När du börjar på Tietoevry Tech Services som Servicedesk Support Specialist:

Kommer du att arbeta med erfarna och seniora kollegor och ledare.
Vi arbetar nära varandra och delar kontinuerligt med oss av erfarenheter och kunskaper.
Vi är kända för en bra teamsammanhållning och ett öppet och prestigelöst arbetsklimat.

Huvudansvar:

Högkvalitativ support till kundens slutanvändare primärt via telefon.
Lösa merparten av frågorna/tekniska utmaningarna vid första kontakten.
Parallellt hantera incidenter i backlogg via kundens egna ärendehanteringssystem som bygger på ServiceNow.
Felsökning och avhjälpning av tekniska problem med hjälp av fjärrstyrnings-, och automationsverktyg samt naturligtvis dina egna erfarenheter.

Vem Vi SöKer:

Du har stort kundfokus, är serviceinriktad, starkt lösningsfokuserad, social och har en positiv attityd. Du är intresserad av att lära dig nya saker och ser fördelarna med att dela kunskap och erfarenhet. Du är också mån om kvaliteten på det arbete du presenterar, och du tycker om att arbeta med mycket ansvar och är självgående.

Du har 6 till 12 månaders erfarenhet av teknisk förstalinjesupport eller kundtjänstarbete.
Du som vill utvecklas inom IT och/eller ledarskap och jobba med större kunder.
Du har goda kommunikativa egenskaper, flytande språkkunskaper i svenska och engelska
Har ett flexibelt sinne och kan snabbt växla fokus mellan olika uppgifter.
Vår nästa support-superstar som vill ge det lilla extra till kunderna, brinner för teamwork och sin egen utveckling.

Vi Erbjuder Dig:

Vi erbjuder dig professionell tillväxt via coachande utvecklingssamtal, utvecklande och utmanande arbetsuppgifter, öppen kultur och en enastående balans mellan arbete och privatliv!

För den som vill och visar intresse, finns goda framtida utvecklingsmöjligheter inom företaget.

Vi erbjuder dig en möjlighet att skapa framtiden för en snabbt växande och viktig sektor. Vi tror att vår organisationskultur är en viktig del för att du ska bli framgångsrik. Vi tillhandahåller en flexibel hybrid arbetsmodell som en del av vår kultur och vårt sätt att arbeta. Slutligen tror vi också på nyfikenhet och konstant lärande som en livsstil där du behöver skola om dig varje dag när nya möjligheter dyker upp.

Vi tillämpar en provanställning på 6 månader.

Blev Du Inspirerad?

Vi ser fram emot din ansökan!

Bifoga ditt CV eller LinkedIn-profil så kontaktar vi dig. Intervjuer kommer att hållas löpande, så vi uppmanar dig att söka redan idag. Om du har några frågor angående denna roll, vänligen kontakta anställande chef, Mathias Eklöf mathias.eklof@tietoevry.com

Hoppas vi hörs snart!

Vi utför bakgrundskontroller av alla slutkandidater.

Tietoevry tackar nej till samtal från rekryteringsföretag.

Om Tietoevry Tech Services:

Tietoevry Tech Services är i en påbörjad spännande resa under nytt ägandeskap. Denna förändring öppnar upp för nya möjligheter, utmaningar och tillväxtmöjligheter för vårt företag och våra anställda. Vi söker efter talangfulla personer som vill följa med oss på denna spännande resa och hjälpa till att forma den digitala landskapet i Norden.

På Tietoevry Tech Services specialiserar vi oss på att driva digital transformation. Vår expertis ligger i att hjälpa nordiska verksamheter och bolag genom att modernisera och utveckla processer, applikationer och infrastruktur, samt tillhandahålla pålitliga, säkra och effektiva IT-tjänster. Under nytt ägandeskap kommer vi att fortsätta forma framtiden för teknologi i Norden tillsammans

Skapar målmedveten teknik för att återuppfinna världen för gott

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)

","hiringOrganization":{"@type":"Organization","name":"Tietoevry","sameAs":"https://www.tietoevry.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Malmö - Hallenborgs gata 1A, Sweden","addressCountry":"Sweden","addressRegion":"Europe"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist","datePosted":"2025-08-19","description":"Our Company\n\n

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The team

\n\n

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

The Role

The Level 1 Service Desk Specialist's role is to provide professional, courteous and effective technical support and customer service to all internal employees. At a high level, this includes receiving, prioritizing, documenting and resolving or escalating end user’s requests and issues.

Field incoming interactions to the Service Desk via phone, Chat and self-service regarding computer related and mobile device related requests and issues,
During end user interactions, document all pertinent user information, request/issue details and troubleshooting steps taken in the ticketing tool,
Using documented policies and procedures and IT management tools, troubleshoot and resolve the issue/request or escalate to the appropriate group,
Communicate effectively with end users in all stages of the incident management process; including initial interaction, triage, escalation and status updates as requested,
Manage individual incident queues in a timely manner to ensure all end user requests and issues are addressed within their appropriate SLA,
Attend training sessions to learn relevant IT knowledge and company specific applications to provide timely support to our end users.

What You’Ll Bring

Associate’s Degree in Computer Science or other related field or 1 year of equivalent work experience,
Fluency in English (both written and spoken),
Understanding of Active Directory, Exchange Management Console, Company Portal, Intune, Citrix XenDesktop , Cisco/Palo Alto VPN,
Working knowledge of computer hardware and software. Understanding of mobile device support; including Android and iOS,
Interpersonal skills, with a focus on rapport-building, listening and questioning skills,
Proven customer service skills.

\n\nAbout us\n \nWe’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.\n\n\n \n\n

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

","hiringOrganization":{"@type":"Organization","name":"Hitachi Vantara","sameAs":"https://www.hitachivantara.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Krakow, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"IT Service Desk Specialist (m/w/d)","datePosted":"2025-08-18","description":"

Unternehmensbeschreibung

Die Contilia begleitet mit ihrem Versorgungsnetzwerk aus Krankenhäusern, Medizinischen Versorgungszentren, Präventions-, Früherkennungs- und Rehabilitationsangeboten sowie Wohn- und Pflegeangeboten für Senioren Menschen im mittleren Ruhrgebiet lebenslang. Unter dem Symbol der Linde bilden mehr als 8.000 Mitarbeiter:innen eine zuverlässige und innovative Gemeinschaft, die sich dafür einsetzt, Gesundheit zu erhalten, Krankheit zu bewältigen und dabei die bestmögliche Lebensqualität zu sichern. Darüber hinaus unterstützen wir die Menschen, hilfebedürftige Lebensphasen selbstbestimmt zu gestalten und ihren Alltag möglichst eigenständig zu bewältigen.

Stellenbeschreibung

Contilia.Digital erbringt alle IT-Dienstleistungen für die Contilia Gruppe und ihre Einrichtungen. Strategisch und operativ gestalten wir die Applikations- und Infrastruktur-Landschaft zentral in den Stadien Projekt, Betrieb und Service für die mehr als 8.000 Anwender:innen. Hierzu setzen wir Enterprise-Komponenten, -Lösungen und Dienstleistungen namhafter Hersteller und Lieferanten ein. Unsere Expert:innen realisieren interoperable Prozesse und Architekturen mit Schwerpunkt auf Performance, Stabilität und Sicherheit.

Deine Aufgaben:

1st-Level-Support – du nimmst Anfragen entgegen und löst Störungen effizient.
Fehler analysieren – du behebst Probleme telefonisch, schriftlich, per Remote oder vor Ort.
Tickets bearbeiten – du dokumentierst strukturiert im ITSM-System und qualifizierst an Fachgruppen vor.
Transparent informieren – du hältst Anwender:innen proaktiv auf dem Laufenden.
Wissen pflegen – du dokumentierst Lösungen und verbesserst kontinuierlich die Servicequalität.

Qualifikationen

Du vervollständigst unser Team, wenn du…

eine abgeschlossene IT-Ausbildung (z. B. Fachinformatik, IT-Systemkaufleute) oder ein Bachelorstudium in (Wirtschafts-)Informatik mitbringst.
Erfahrung im IT-Service-Desk hast – idealerweise im Gesundheitswesen oder einer ähnlichen Branche.
fundiertes Know-how in Client-, Server- und Netzwerktechnologien sowie Active Directory und Virtualisierung besitzt; Kenntnisse in KIS/PACS/LIS & Softwareverteilung sind von Vorteil.
strukturiert, selbstständig und lösungsorientiert arbeitest, serviceorientiert kommunizierst und auch in hektischen Zeiten den Überblick behältst.
ein Teamplayer bist und sehr gute Deutschkenntnisse in Wort und Schrift hast.

ZusäTzliche Informationen

Warum Wir?

Contilia.CARE: Contilia.CARE steht dir und deiner Familie zur Seite – mit einem bevorzugten Zugang zu allen zur Verfügung stehenden Leistungen aus dem gesamten Contilia Netzwerk – ob bei gesundheitlichen Fragen oder bei einem benötigten Pflege- und Betreuungsbedarf.
Vergütung: Attraktive Vergütung nach AVR‑Caritas mit Urlaubs- & Weihnachtsgeld
Altersvorsorge: KZVK-Betriebsrente mit 5,6 % Arbeitgeberanteil
Weiterbildung: Umfangreiche Fort‑ und Weiterbildungsmöglichkeiten - eigene Contilia‑Akademie mit über 100 Kursen jährlich | langfristige berufliche Perspektiven in einem attraktiven Klinikverbund
Mitarbeiter:innenvorteile: Zugang zu Corporate Benefits sowie Mitarbeiter:innenrabatten und Vergünstigungen
JobRad: Fahrrad oder E-Bike über den Arbeitgeber leasen – steuerlich günstig und nachhaltig
Weitere Angebote: Möglichkeit der Home-Office Tätigkeit | Gleitzeitregelung

Das klingt nach dir? Perfekt! Dann melde dich doch gerne bei Christian Böing, Leiter Applikationen Betrieb und Service, unter 0201 65056-4520, falls du Fragen hast. Ansonsten freuen wir uns über deine Online-Bewerbung.

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Primary Purpose:

The Service Desk Specialist I support the organization’s applications and computer equipment daily. This includes installing, diagnosing, repairing, maintaining, and upgrading all computer equipment to ensure optimal workstation performance. In addition, this position may assist with maintaining the physical enclosures for servers, networking, and communications equipment and reporting any issues to the infrastructure Engineers responsible for maintaining those devices. This position ensures proper computer operation so end users can accomplish daily business tasks. Service Desk Specialist I will receive, prioritize, document, and actively resolve end-user requests or escalate incidents to the Team Lead or supporting department when necessary.

\n\n

Essential Responsibilities:

Evaluates documented resolutions and analyze trends for ways to prevent future problems.
Troubleshoot and determine solutions for new issues and communicate and document these solutions in the supports team’s knowledgebase.
Alerts management to emerging trends in incidents.
Assist with any incoming requests to the Service Desk via telephone, email, or ticketing system.
Document all pertinent end user information – contact information.
Resolves complex issues requiring detailed system and application knowledge.
Prioritize assigned tasks. Escalate when required to the appropriate technician or group.
Record, track, and document Help Desk requests, including all successful and unsuccessful decisions and actions are taken to devise a viable solution for the problem or incident.
Uses all available resources to assist with problem-solving. Internal and external Knowledgebase, software updates, Google searches, etc.
Assist with testing and deploying of new security alerts, patches, and new software releases.
Identifies and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the workstation level, including installing and upgrading software and replacing hardware.
Performs preventative maintenance, optimizing workstations, printers, and server performance.
Understand support SLAs to manage and meet end-user expectations.
Assist with the migration and integration of newly acquired companies into the organization.
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.

\n\n

Additional responsibilities may include, but are not limited to:

Account administration – unlocking user accounts for various applications. Including AD
Basic Exchange administration - Setting Out of Office message
Computer management
Print server management

\n\n

Minimum Required Skills & Competencies:

Team player
Ability to interact effectively and professionally with all employees, staff and service providers and have a team player attitude.
The ability to effectively communicate and deliver information clearly to staff and customers.
Effectively prioritize and execute multiple tasks in high-pressure environments.
Must be flexible with work hours as business needs arise.
Committed to consistently providing superior customer service.
Proactive approach to service provisioning.
Knowledge of basic computer hardware – HP and Apple products.
Proficient in Microsoft operating systems and applications such as Windows 10, Window servers, Office Suite, and any other Microsoft products used in the enterprise.
Ability to troubleshoot complex issues as they relate to in-house applications.
Proficient in Active Directory
A minimum of 3-5 years of IT knowledge/training with progressive responsibilities in the helpdesk and support role.
Associate or Bachelor’s in Computer Science or equivalent experience
Must have a valid driver’s license and reliable transportation

Physical Requirements:

Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Not substantially exposed to adverse environmental conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

","hiringOrganization":{"@type":"Organization","name":"TowneBank","sameAs":"https://www.townebank.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Midlothian, Virginia, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Service Desk Specialist III","datePosted":"2025-08-18","description":"

Job Summary
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.
Responsibilities:
● Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.
● Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
● Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you’re based.
● Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur.
● Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate, ensuring their issues are fully fixed and they have an optimal IT experience.
● Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.
What we’re looking for:
● 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment.
● Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics.
● Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
● Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
● Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.

Salary Range

$30.12 - $50.19 USD (Hourly)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Key Objective

The position and role shall deliver related services to agents within set standards and service level.
Compliance with prevailing Insurance Act 1996, Financial Services Act 2013, PIAM, Bank Negara guidelines and Chubb policies and procedures is expected.

Major duties and responsibilities

Provide response to relevant requests and enquiries from Agents through all channels of communications (telephone, video calls/ conference, email, mails, facsimile etc.) in a professional and prompt manner as best possible at first instance.
Liaise with other department(s) and unit(s) as necessary to enable accurate advice and solution be provided as part of the requests or enquiries coming through from Agents
Ensure requests and enquiries handled are followed through to desired completion
Eliminate call backs by ensuring the Agents are properly informed of next actions and expected results at first contact
Utilize necessary systems and all available references in day-to-day work to achieve standards and service level set

Skills

Knowledge in usage of Microsoft Outlook, Microsoft Word and Web Conferencing.
Fluent in English & Bahasa communication (written and spoken). Ability to speak in Mandarin or Tamil is an advantage.
Result oriented, execution focused, adaptable, has initiative and fairly independent.

Experience

At least 2 years’ experience in general insurance, financial industry related or call center environment
Dealt with inter-department and multiple stakeholders as part of work.

Qualifications

Minimum SPM
Diploma or Certifications relating to Insurance, Business, Marketing or Communications preferred.

","hiringOrganization":{"@type":"Organization","name":"Chubb","sameAs":"https://www.chubb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-08-15","description":"

Job Description:

It Service Centre Specialist

Willow House, Staines TW18 3D

Hybrid Working

Permanent

Salary: up to £26,400 per annum + Fantastic Benefits

Full Time 37.5hrs

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Day.

Role Overview:

To provide a first line incident management function to all IT Service Customers, IS Teams and Vendors contacting the IT Service Centre.
To provide a customer focussed, single point of contact for Bupa IS customers.

What You’Ll Do:

To provide first line support in line with published SLA’s for all customers
contacting the IT Service Centre.
To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer.
To recommend opportunities to the Service Centre Management Team to
improve working practices and team performance.
To pro-actively participate in all IS functional/departmental meetings giving feedback to ensure continual improvement, productivity gains and overall customer satisfaction and undertake departmental initiatives as directed.
To keep up to date with the Bupa organisation and business, the healthcare market place and IT industry opportunities to provide desktop solutions.
To follow ITIL based Operational Lifecycle procedures (Incident, Problem, Change, Configuration, Asset etc.) to ensure a cost effective and efficient service to the IT Customer Service.
To achieve appropriate security accreditation for the administration of User
accounts for all Bupa systems ensuring strict compliance with Bupa security
standards and policies
Ensure that all requests and incidents logged with the IT Service Centre are
progressed and resolved and the Customer is updated with progress at all times.
Act as a call co-ordinator for all External vendor queues to ensure faults and
requests are actioned.
Advise customers on the purchase of appropriate hardware/software in conjunction with technical teams.
To perform administration tasks as allocated by the Service Centre Management Team.
To support the various operational working hours (shifts) as appropriate
Temporary Secondments to other IS Customer Service teams to enhance skill sets.

What You’Ll Bring:

ITIL qualified or experience in IT Service Desk role
Strong Customer Focus.
Strong Communications skills, telephone, written and face to face.
Good awareness of Microsoft Desktop products.
Good awareness of Infrastructure Components (Network, NT, Exchange).
Good organisational skills.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: careers@bupa.com

Time Type:

Full time

Job Area:

Locations:

Staines - Willow House","hiringOrganization":{"@type":"Organization","name":"Bupa","sameAs":"https://www.bupa.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Staines, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Enterprise Service Desk Specialist, Mid","datePosted":"2025-08-15","description":"

Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT-related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

Executing Scripts
Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and customers
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.
Active DOD Secret clearance.

Basic Qualifications:

Must already have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+) to be considered.
High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
Must be willing to work shifts.

Preferred Qualifications:

Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range: $26.70+/hr.

Smit

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”

Original Posting:

August 1, 2025

Pay Range:

Pay Range -

","hiringOrganization":{"@type":"Organization","name":"Leidos","sameAs":"https://www.leidos.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"6719 Banister Federal Complex Kansas City MO, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-08-15","description":"Service Desk SpecialistJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

The Opportunity:

Works independently to communicate technical information to users in a manner they understand and provide clear instructions for resolution.
Establish a timely process through which problems are addressed, including problem recognition, research, isolation, resolution, and follow-up steps.
Lead or contribute to IT projects such as system upgrades, migrations, regression testing and confirming new deployments for functionality.
Develop and maintain knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident, Knowledge, and Problem management across a large-scale organization.
Collaborate with application development teams to identify and correct core problems, often occurring due to platform/application upgrades and change request deployments.
Possess and apply a comprehensive knowledge of working with end user business applications/software.
Collaborate with the application teams to identify, respond, and resolve tickets in a timely manner.
Act as a liaison between the help desk and enterprise clients, ensuring clear communication and high customer satisfaction.
Lead initiatives to improve help desk processes, efficiency, and customer service quality.

Qualifications:

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:
Bachelor’s Degree or equivalent experience and minimum 5 or more years of Help Desk or related technical experience (experience considered in lieu of degree)
Experience using a service desk ticketing system.
Experience providing advanced support to end-users spanning a variety of application/software issues.
Experience working with a development team in identifying, researching, and resolving advanced application software issues.
Experience documenting, tracking, and monitoring the problem to ensure a timely resolution.
Ensuring product quality and timeliness of efforts.
Demonstrated Incident, Knowledge, and Problem Management
Available for an on-call rotation depending on the application that is supported. (There are a very limited number of applications that require on-call support. The majority do not).
3-year check for felony convictions
1 year check for illegal drug use
1 year check for misconduct such as theft or fraud

Desired:

Experience or education with information systems analyst or business analyst work.
Experience with ServiceNow
Experience with Problem and Incident Management
ITIL Certification, other Technical Certifications
Strong, active listening skills
CBP, DHS, Border Patrol Systems or Tier 2 Application Support experience

________________________________________________________________________________________

What You Can Expect:

A culture of integrity.

An environment of trust.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

________________________________________________________________________________________

The proposed salary range for this position is:

$70,800 - $148,600CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","hiringOrganization":{"@type":"Organization","name":"CACI International Inc","sameAs":"https://www.caci.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"405 ASHBURN VA (ASHBURN CACI/CLIENT REIMB SITE), United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Service Desk Specialist","datePosted":"2025-08-14","description":"

Who Are We?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

A customer-focused IT professional is sought to provide Level 1 and 2 support within a corporate environment. The role involves managing and supporting Windows 11, Macbook, Office 365, Dynamics 365, and both cloud and on-premises infrastructure. Key tools include Microsoft Intune, Autopilot, Endpoint Manager, Entra ID (Azure AD), Active Directory, Fortigate VPN, and Meraki wireless.

The ideal candidate will have strong technical expertise, excellent interpersonal skills, and a proactive mindset. Responsibilities include troubleshooting, device management, endpoint security, and working closely with users and internal teams to deliver exceptional IT support and continuous service improvement.

Key Responsibilities:

Act as the first and second point of contact for IT support, ensuring all issues and requests are logged, tracked, and resolved within the ITSM platform (e.g. ServiceNow), including in-person walk-ups.
Take end-to-end ownership of incidents and service requests, from triage through to resolution and closure, with appropriate escalation when necessary.
Provide deskside and remote technical support to end users across hardware, software, applications, and network access, focusing on Microsoft technologies.
Deploy, configure, and manage end user devices (laptops, desktops, mobile devices) using Microsoft Intune and Autopilot in alignment with the Standard Operating Environment (SOE).
Troubleshoot End User Computing (EUC) devices such as computers (Windows and Macbooks), as well as mobile devices such as phones and tablets (Android and iOS)
Troubleshoot issues across the Microsoft stack including Identity (Active Directory and Entra ID), Windows 11, Office 365, Teams, SharePoint, and Dynamics 365.
Perform onboarding and offboarding processes including provisioning and decommissioning user accounts, devices, and permissions using Entra ID (Azure AD), Active Directory, and Microsoft 365.
Support connectivity and remote access including VPN (Fortigate), wireless (Meraki), and basic network troubleshooting.
Ensuring all IT Support issues and requests are captured within ticketing systems (Including walk ups).

To be successful in this role:

90%+ utilisation of scheduled working hours on productive support activities.
Consistent communication and collaboration with end users and support requestors throughout the entire incident/request lifecycle, ensuring expectations are clearly set, regularly updated, and proactively managed.
Ability to structure, prioritise, and communicate workload, including proactively flagging blockers or changes in deliverables.
Tickets updated daily with clear and informative progress notes, with 100% compliance in ticket closure procedures.
First Time Resolution rate of 70% or higher, with proactive communication to manage expectations when escalations are needed.
Average ticket resolution time under 3 business days, with urgency appropriately aligned to impact.
Consistent and accurate asset tracking, with minimal discrepancies between recorded and physical assets.

Key Selection Criteria

Australian Citizen or Resident (No sponsorship Visa)
Based in Sydney only and able to attend North Ryde Office
Minimum 2-3 years’ experience in a similar service desk or end user support role
Strong hands-on knowledge and experience of the Microsoft Technology stack, including
Strong deskside support ettiquete and personality
Exposure to or working knowledge of the following areas highly desirable
Experience in modern device and application management using Microsoft Intune, Autopilot, and Microsoft Endpoint Manager.
Ability to perform onboarding, offboarding, and user access provisioning using identity and access management tools.
Competency with incident and request management using an ITSM platform (e.g. ServiceNow), including ticket ownership, updates, and communication.
Experience supporting VPN clients (e.g. FortiClient), wireless technologies (e.g. Meraki), and basic networking troubleshooting.
Demonstrated experience in proactively identifying recurring issues and implementing long-term fixes or automation to reduce incident volumes.
A strong track record of building trusted relationships with internal teams, leadership, and end users.
Proven ability to remain calm under pressure, think laterally, and respond effectively to unexpected or urgent IT issues.
Windows 11 / MacOS
Office 365 (Outlook, Teams, Onedrive)
Active Directory / Entra ID
Cloud platforms including AWS and Azure
Intune / Microsoft Endpoint Management
Microsoft o365 extended application suite such as Sharepoint, Dynamic365 and Teams Telephony
Linux Servers

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

Paid Parental Leave
Purchased Leave Scheme
Participation in our RedE recognition program
Free income protection cover
Wellness program
Novated leasing

Employment Type

Permanent","hiringOrganization":{"@type":"Organization","name":"Ricoh","sameAs":"https://www.ricoh.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"North Ryde Office, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Service Desk Specialist IV","datePosted":"2025-08-14","description":"

What This Job Entails:

The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope:

Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles And Responsibilities:

Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
Monitoring, updating and maintaining tickets in a defined ticketing system.
Responds to tickets, contacts users and plans workload.
Update, track and escalate the ticket to appropriate levels/group for resolution as required.
Sign off on closed tickets with the user to include follow up specifically to the end user.
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
Support access to corporate network/wireless and applications both on the network as well as over VPN.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Networks with key contacts outside own area of expertise
Determines methods and procedures on new assignments and may coordinate activities of other personnel
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Experience with hardware, software, and network troubleshooting
Experience with software application use and installation
Ability to resolve technical issues under pressure
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Physical Demand & Work Environment:

Salary Range

$40.92 - $64.62 USD (Hourly)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

","hiringOrganization":{"@type":"Organization","name":"Astreya","sameAs":"https://www.astreya.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Service Desk Specialist @ ING Hubs Romania","datePosted":"2025-08-12","description":"

Discover ING Hubs Romania

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

Your day to day

Service desk Specialist is primarily responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 1st line support;
Responsible for physical hardware deployment, OS / software install, hardware/software support for office equipment (laptops/desktops, printers, mobile phones, tablets etc.)
Registers incidents/problems/requests received by phone/e-mail/ticketing system;
Escalates the issues to the 2nd/3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps taken in order to solve the problem in the recording service and notifies the user when the issue is solved;
Produce and keep up to date different documents and procedures that are in relation with his/her area of support, records new solutions in the Knowledge database and acts proactively, providing a report with the possible future issues that can arise in his/her area of expertise and the solutions to prevent those problems;
Participate in design and improvement processes;
Proactively identify issues within the environment and resolve them;
Manage and prioritize issues and bugs with vendor and internal teams;
Manage Problem management process for incidents;
Create scripts to simplify processes and improve alerting;
Troubleshoots software and/or infrastructure issues as necessary, including hands-on correction of problems and working with necessary support teams to solve issues;
Participate in DR/BCP plans;
Working in an ITIL environment.

What you bring to the team

Bachelor’s degree in Computer Engineering and/or Computer Science, or equivalent industry experience;
Microsoft Windows 11 knowledge, Microsoft Office knowledge, basic networking knowledge;
Hardware issues troubleshoot (laptops/desktops, printers, phones etc.);
Active Directory knowledge, Scripting knowledge (PowerShell), Unix and virtualization basic knowledge will be an advantage;
Organized person, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet certain deadlines;
Ability to work within the team;
Good organizational skills and commitment to fast follow through.

General Responsibilities:

1st Level Support

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Good Problem-Solving Skills

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