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Job Description Summary

You will be responsible for both Ultrasound (ULS) & Patient Care Solution (PCS) Service Delivery and Operations covering Singapore, Malaysia, Brunei, Myanmar, Cambodia & Laos in both direct and indirect capacity, lead service strategy and initiatives to achieve sustainable service delivery, profitable growth, and operational compliance. You will manage operations and lead team to achieve exceptional customer experience for both direct and indirect operations. The scope of the role includes managing service area through leadership and development of direct service field team, technical support team, and in close partnership with the partner service organization. The role will have strong operational synergy with regional service operations and technical team on process, system improvements, quality, customer experience and safety implementation. You will also support service sales team and via channel relationship management to drive service growth.

This role will report to the country Director of Service (DOS)

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities include (but are not limited to):

Provide administrative and operational leadership to the PCS & ULS Service team including channel, ensuring efficient day-to-day operations, and responsible for quality, compliance, customer experience
Coach, manage, mentor and influence individuals and teams directly or indirectly reporting to this role to drive overall accountability, ownership, and progress against goals. Provide personal leadership of direct reports to include ongoing direction, coaching, career and competency development, reward, and retention
Responsible for achievement of the financial and service delivery plans, working cooperatively with Sales Manager, Project Manager, Modality Specialists, Account Managers, and other Services Leaders to achieve business results and goals in terms of productivity and profitable delivery of services to the installed base. Within direct PCS & ULS service, optimize resources and manpower deployment to achieve profitable, quality installation, maintenance, and repair of GEHC systems/products
Own and maintain daily communication with partners and key customers to ensure resolution and proper follow-up, leading to customer satisfaction. Collaborate cross-functions with sales and services, commercial and operations, and other functional support teams in a coherent and consistent fashion to achieve business results and local goals in terms of profitable delivery of services
Act as the leading point of contact for timely and satisfactory resolution of customer and partners concerns covering a wide variety of supported services offered for PCS & ULS products. Utilize the escalation process, working closely with sales representatives and regional technical support team to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving
Support service commercial growth for PCS & ULS products both direct and indirect, by analyzing, prioritizing related needs, and addressing gap together with Service Sales Manager and Service Segment Leaders
Strategically evaluate PCS & ULS go-to-market business model, benchmark and optimize service delivery for best customer experience and profitable growth. Where aligned to business directions, operationalize new service delivery capabilities including new external partnerships
Deploy Service Provider program and processes, and assess partners to improve customer experience, quality, and performance to meet delivery metrics and financial targets where necessary
Ensure service readiness and NPI support, technical training and competency management (for both direct and indirect), support coordination to partners and customers, CSO management, FMIs, tools management, parts planning, service quality, EHS and audits
Align with regional teams to implement frameworks, processes, and tools to improve channel efficiency and CCS service operations
Leverage regional dashboard & reporting capability to improve channel operation effectiveness, service quality, compliance for PCS & ULS service delivery. Work with operations leaders & process champions to facilitate operational metrics review, follow-up with team members and partners on gaps or underperformance

Qualifications / Requirements:

Bachelor degree or above
At least 5-8 years’ experience working in a regulated medical device or healthcare industry, preferably with working experience in service, channel or operations roles
Proven experience leading a team, projects and managing customer relationships
Strong horizontal working within matrix organization and influencing skills
Customer focused mindset with proven ability to respond quickly to internal and external customer needs
Ability to understand and articulate complex business issues into simple messages and define required solutions.
Excellent written and verbal communication and presentation skills.
Willingness to travel up to 20% within your specified geographic region
Strong ethics, integrity and compliance orientation

Preferred Qualifications:

MBA
Prior field sales or field service experience
Previous direct report management/leadership experience
Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
Understanding of customer/marketplace and drivers that influence customer behavior

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

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ECS is seeking a Service Delivery Manager to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.

The Service Delivery Manager is responsible for leading, optimizing, and ensuring the excellence of IT service delivery operations for a premier law enforcement agency. This leader oversees all aspects of service desk operations, business relationship management, and mission/site support services to deliver a seamless, reliable, and customer-focused IT environment. The Service Delivery Manager ensures that all service operations align with agency goals, regulatory requirements, and industry best practices, while driving continuous improvement and innovation.

Key Responsibilities

Service Operations Management:

Oversee 24/7 service desk operations, ensuring timely and effective resolution of IT issues across all service tiers (Tier 0–Tier 4).
Manage event, incident, and problem management processes to restore services quickly, resolve root causes, and drive continuous improvement.
Ensure accurate and efficient ticket resolution, proper escalation, and minimal rework.

Customer Experience & Self-Service:

Enhance the customer experience by implementing innovative self-service solutions and automating support workflows.
Oversee account management for IT services, including processing move, add, change, and delete (MACD) requests for service and privileged accounts.

Business Relationship Management:

Build and maintain strong relationships with key stakeholders to understand and prioritize their needs.
Oversee request fulfillment for hardware, software, and IT assistance.
Manage the knowledge base, ensuring articles are accurate, up-to-date, and reviewed regularly.
Develop and maintain dashboards for real-time tracking of IT operations and service metrics.
Maintain and enhance the IT service catalog to provide customers with a user-friendly way to request and order approved items.
Conduct customer satisfaction surveys and leverage feedback to drive service improvements.
Lead strategic communication efforts to promote IT services and capabilities across the agency.

Mission and Site Support Services:

Ensure comprehensive IT support for all agency sites, minimizing business disruptions and maximizing productivity.
Oversee deskside services at headquarters and field offices, ensuring timely on-site or remote support for end-user devices and IT assets.

Performance Management & Reporting:

Monitor service delivery against key performance indicators (KPIs) and quality standards.
Prepare and present regular reports on service performance, customer satisfaction, and improvement initiatives to senior leadership.

Continuous Improvement:

Identify opportunities to enhance service delivery through process optimization, automation, and adoption of industry best practices.
Drive a culture of proactive support, collaboration, and innovation within the service delivery team.

\nQualifications\n

Ability to obtain a Public Trust Clearance
Education:

Bachelor’s degree in Information Technology, Computer Science, Business, Management, or a related field.

Experience:

6+ years of recent experience managing IT service delivery operations in a large-scale, enterprise environment.
Demonstrated experience with IT service management (ITSM) tools (e.g., ServiceNow), service desk operations, and customer relationship management.
Direct, relevant experience within the last two years.

Skills and Competencies:

Strong leadership, organizational, and team management skills.
In-depth knowledge of ITIL or similar service management frameworks.
Excellent problem-solving, analytical, and process improvement abilities.
Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Proven ability to drive customer satisfaction and foster a culture of service excellence.

Additional Requirements

U.S. citizenship.
Excellent oral and written communication skills.
Ability to present service metrics and technical material to senior stakeholders.
Strong organizational and time management abilities.
Ability to adapt to evolving technologies and changing mission requirements.

This position is contingent upon contract award and requires a proactive leader with a proven track record in IT service delivery management and team leadership for a premier law enforcement agency.

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Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS!

Job Description

The Service Delivery Manager is responsible for advising, guiding and delivering the desired outcome for the Customer/Partner in obtaining the most value out of the IFS Success Service.

This role involves comprehensive service planning from an end-to-end delivery perspective. Additionally, the Service Delivery Manager will proactively advise their respective Customers/Partners to make efficient use of the IFS Success Service, identify opportunities to improve processes, practices, and business adoption, and lead service governance for IFS in partnership with Success Managers and executive stakeholders of the Customer/Partner.

This process forms the foundation for successful engagements, ultimately leading to customer advocacy and value realization for both the Customer/Partner.

Qualifications

A university degree or an equivalent professional qualification

Minimum 5 years experience in Service Delivery function in the IT industry

Familiarity with enterprise software solutions is essential

Understanding of IFS Applications, Field Service Management, Planning & Scheduling Optimization, as well as the delivery of the IFS Service Portfolio, will have an added advantage

Extensive service experience dealing with all levels of the customer/partner organization

Strong leadership skills

Service mindset with good business acumen

Excellent communication and negotiation skills

Ability to speak and write English and Japanese fluently

Good problem-solving and decision-making abilities with good situational awareness

Understand customer contracts and collaborate with IFS Service Teams to deliver services

Ability to work in a fast-paced environment and adapt to changing priorities

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

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What this Job Entails:

The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.

Scope:

Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.
Follows processes and operational policies while selecting methods and techniques for obtaining solutions.
Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
Develops and administers schedules, performance requirements.
May have budget responsibilities.

Your Roles and Responsibilities:

Provide leadership to diverse operations teams
Implement, monitor and provide timely reports to customers on service delivery metrics
Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams
Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities
Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision
Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary
Further, develop and maintain retention program and incentives for field employee satisfaction
Manage large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements
Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment
Takes ownership for the resolution of highly complex issues and risks that have been escalated
Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
Must be able to lead a cooperative effort among members of a project team.
A track record of successfully delivering a range of complex, high profile IT projects.
Proven track record of implementing and leading improvements in project lifecycle.
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
Passionate about the IT industry and how new technology can improve business outcomes.
Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.
Strong analytical, organizational, communication and presentation skills.
Highly adaptable with the ability to effectively manage multiple concurrent work streams.
Strong business acumen and the ability to provide operational, technical and financial oversight.
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.

Preferred Qualifications:

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$98,040.00 - $154,800.00 USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Summary:

A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role.

Responsibilities:

Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients.
Manages Client Engagement Model & client health reporting.
Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures).
Ensures client engagement from the daily user to the decision-maker level of the client.
Manages delivery metrics.
Provides guidance and mentorship to analysts.
Providing training to clients.
Coordinates and is involved in resolution of daily client inquiries and projects.
Develop client relationships and expands network at those organizations, understanding client business and product needs.
Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs.
Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support.
Maintain knowledge of product enhancements and the changing investments accounting industry.
Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering.

Required Skills:

Working knowledge of financial services and investment accounting.
Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred.
Self-starter proactively seeks out solutions and expertise.
Able to execute in a fast paced and sometimes ambiguous environment.
Strong computer skills, including proficiency in Microsoft Office.
Excellent attention to detail and strong documentation skills.
Outstanding verbal and written communication skills.
Strong organizational and interpersonal skills.
Exceptional problem-solving abilities.

Education and Experience:

Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations.
5+ Years of experience.

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Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI: Empower AI is looking for a self-driven Service Delivery Manager (SDM) with a desire for success and a relentless interest in providing positive customer experience to complement a cohesive team of IT professionals. Responsible for delivery and ownership of holistic customer service offerings. Ensures that policies and processes are in place to deliver consistent, efficient, and effective services. Responsible for improving, optimizing, standardizing, and streamlining customer support processes that yield improvements to customer experience. Responsible for leading IT service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery which reduce the frequency and quantity of human interaction.

Highlights of Responsibilities:

Supports the Program Manager in the development, management, and execution of the contract support strategy
Builds and maintains strong relationships with customers and stakeholders, understanding their needs, and proactively addressing concerns.
Monitors service delivery processes to ensure adherence to service level agreements (SLAs), identifying potential issues, and taking corrective action.
Tracks key performance indicators (KPIs) related to service delivery, analyzing data to identify areas for improvement, and implementing necessary changes.
Leads a team of service delivery professionals, assigning tasks, and providing coaching and development opportunities.
Identifies opportunities to optimize service delivery processes, implementing best practices, and driving quality improvement initiatives.
Prepares status reports for stakeholders, communicating service performance metrics, and providing updates on service delivery issues.

Qualifications

Minimum Requirements:

TS/SCI clearance or eligibility
Bachelor’s degree
10 years of IT management or engineering leadership experience
Experience working in the defense industry
DoD Cyber Workforce Framework (DCWF) Project Manager qualified (DCWF 802)
CCISO, CCSP, CISA, CISM, CISSP, CISSP-ISSEP, CISSP-ISSMP, or GSLC certified
Project Management Institute (PMI) Project Management Professional (PMP) or Program Management Professional (PgMP) certified
Information Technology Information Library (ITIL) Foundation certification

Preferred Qualifications:

Master’s degree
ITIL Intermediate, Practice Manager, Managing Professional, or Strategic Leader certification
Experience supporting Army Information Technology programs

Physical Requirements:

Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Travel by land or air transportation 10% or less

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

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Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

Service Delivery Manager – MSP (SDM) is the focal point of driving the overall technical services delivery to any MSP customer from Day 1 as the project goes live. SDM is introduced as the SPOC from Technical Services at the beginning of the new logo implementation through any of the packages available with Nexthink. As the project enters the run phase, the SDM manages the delivery of scoped Managed Services (hereafter referred to as “Accelerate”) to Nexthink’s MSP Partner & their end customer. They play a pivotal role in supporting the MSP & their customer to realise value from the Nexthink platform. The SDM is supported by one or more Professional Services Consultants (PSC) as well as other support functions like Partner Success Manager, Product Managers, Product Support and more over, backend teams creating new content over the Nexthink platform. The objective of SDM is to ensure that Accelerate services are aligned with the customer success plan, and the value metrics being tracked for the customer, ensuring a continuous value delivery to the customer.

The role will coordinate the daily activities of the assigned PSCs, along with the other supporting Accelerate teams located globally and focus on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels.

The role is a combination of technical and business skills; in which the candidate would work with the MSP & their customer right from doing DEX Management planning, document mutually agreeable success parameters, assigning BAU tasks to Accelerate PSCs and setting a governance to track the achievements of set goals & ultimately, document and present value achieved to the customer. The candidate should have the ability to assess technical requests, have meaningful discussions with customer on their objectives and map the same back to different product features / packages offered by Nexthink. SDM would be responsible to create and drive the Service Delivery Strategy for the customer and would work internal and external stakeholders across the customer and partner organizations.

Responsibilities

Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their customer, overseeing all deliverables outlined in the Services contract.

Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Nexthink's role in the customer's Digital Experience (DEX) strategy, understand the partner / customer’s priorities and effectively, ensure timely and qualitative delivery of services.

Provide guidance to the PSC & MSP to drive the Business as Usual (BAU) operations. Recommend new business use cases and engage with the customer / MSP to increase adoption of Nexthink.

Analyze customer’s business needs & pain areas through regular connects, understanding of TCDs from Service Desk & various data seen from Nexthink. Identify opportunities to increase automation of issues & leverage existing as well as custom created contents to deliver value to the customer’s / MSP business.

Gain a deep understanding of the customer's business goals and objectives as outlined in the MSP contract, aligning Nexthink's deliverables with these objectives.

Comprehend the customer's DEX goals, strategic plans, pain points, and limitations to offer informed advice on leveraging Nexthink effectively.

Conduct thorough analysis of Nexthink data and present actionable insights to the customer. Create well documented presentations, capturing insights from data and provide recommendations.

Organize and coordinate for regular governance calls with MSP as well as bi-monthly / quarterly business review meetings with a focus on getting things done, based on CSP and mutually agreed road-map.

Collaboratively plan the Customer Success Plan and strategy with the PSM, Sales team, PSC & SC regularly; ensure to update the CSP based on the customer’s priorities.

Lead and manage the PSC / PSCs assigned to specific projects, ensuring their tasks and goals align with the Customer's Success Plan (CSP).

Identify and advocate for automation opportunities that bring value to the customer. Prioritize and request custom automation or report creation as needed, working backend with the other support teams of Accelerate.

Develop content tailored to customer requirements, collaborating with the Shared Services team for custom scripting, reports using external tools with Nexthink data, custom NQL queries.

Support customer initiatives related to Nexthink operations, including existing and upcoming projects. Encourage customer participation in Technical Previews of new features.

Organize regular product roadmap workshops to keep customers informed about new features and modules.

Meet Service Level Objectives (SLOs) and take prompt action, including internal escalations or partner notifications, in case of any impacts on SLO achievement.

Identify and fulfill agreed-upon use cases, consistently delivering results quarter after quarter.

Validate any new service / content requirements from the partner and raise the records in JIRA ticketing system. Assign tasks to self or PSC, post validation.

Establish and maintain a regular communication cadence with the MSP and customer through weekly, monthly, and quarterly meetings, ensuring that progress is tracked by PSCs.

Maintain updated Action Trackers & other relevant documents on OneDrive, including customer related insights and roadmap discussions. Update Salesforce records as required.

Prepare all customer-facing and internal deliverables, ensuring they meet high-quality standards.

Coordinate and communicate with cross-functional teams, including Sales, Support, and Partner Success, to align Managed Services activities.

Increase the footprint of Nexthink across different functions of the customer, within IT as well as non-IT related usage. Enhance stickiness of Nexthink to ensure smooth renewal and possible product upsells.

Escalate issues internally and externally when necessary to ensure prompt resolution. Follow-up with Product Support or relevant resolver groups to ensure timely resolution of issues raised. Raise RED FLAGS to alert in case of any deviations.

Stay informed about product development and releases at a level necessary to fulfill the above responsibilities, and inspire PSCs to innovate continuously to maximize Nexthink's value.

Qualifications

Bachelor's degree in Computer Science or Computer Engineering preferred.

Experience:

8 - 10 years of experience in technical consulting, analytics, and automation, with a preference for candidates with this background.
Consulting-based approach in previous roles coupled with good project management skills.
Knowledge of Nexthink / competing products would be an advantage.
Flexible to work in UK / US shifts

Key Skills and Attributes:

Analytical Expertise: Proficient in analyzing data to identify pain points and opportunities, with a strong commitment to providing actionable insights and driving automation.
Transformation Experience: Demonstrated experience in transformation projects, such as Win10 and O365 migrations.
End User Computing (EUC) Mastery: Extensive technical knowledge of end user computing (EUC) management.
Collaborative Aptitude: Skilled at collaborating with dispersed teams, including CTOs, product management, and support, to deliver the right solutions and innovate based on customer input.
IT Operations Proficiency: Deep understanding of IT operations.
Quick Learner: Ability to rapidly acquire knowledge of new technologies.
Customer-Centric: Proven ability to gather and manage customer feedback, comprehend customer pain points, and propose practical solutions.
Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage with customers and collaborate effectively within a team.
Problem Management: Exceptional problem-solving skills to address complex issues effectively.
Adaptability: Capability to excel in challenging environments and adapt to changing circumstances.
Enthusiasm for Innovation: Passion for working in an international, collaborative, and fast-paced environment and eagerness to learn and adopt new technologies.
Technical Proficiency: Excellent knowledge of Microsoft Windows, Office 365, web browsers, and other standard EUC applications.

Preferred:

Nexthink certified professional / previous experience of working with Nexthink or similar DEM tools.
Practical knowledge of Windows, Office 365 & overall EUC insights
Understanding of SQL, XML, PowerShell, PowerBI would be ideal.
Practical experience of data integration methods and technologies
- in any of the following:
- IT systems
- Enterprise infrastructure management / Data Centers
- Application development and management
- Managed IT Services
- Security
- Analytics – EU data
Project Management skills (ITIL, PMP)

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

💼 Permanent Contract and a competitive compensation package (Stock Options also included).
📍 Amazing centrally located offices near the Bernabeu Stadium.
🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
🤸 Up to 25 EUR per month for a gym subscription.
🛴 Flexible retribution plan for kindergarten & transport tickets.
🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes.
🍉 Fresh fruit, cookies, and occasionally some soft drinks as well.
🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
📣 Bonuses for referring successful hires after three months of continuous employment.
🚚 We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

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1. Manage the E2E delivery of the assigned account(s)
2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue (80-100 FTEs)
3. Experience in managing teams from multiple geographies and technologies
4. Experience in managing clients and accounts from North America market
5. Experience in Account level resource, revenue and margin forecasting
6. Experience in margin optimization
7. Good people management skills to energize, upskill and retain talent.

Requirements

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Primary Responsibilities:

100% VOICE ACCOUNT
Manage and be accountable for professional employees and/or supervisors
Coordinate and supervise daily/weekly/monthly activities of team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

***Will handle 500+ HC
Knowledge of call center systems such as CMS, IEX, CTI and TCS
Understanding of call center performance metrics and measurements

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Inbox Business Technologies is seeking a dedicated and experienced Service Delivery Manager to ensure effective delivery of IT services to our clients. The Service Delivery Manager will be responsible for managing the service delivery process, ensuring that all services meet the agreed-upon service level agreements (SLAs) and customer expectations. This role involves working closely with clients to identify their needs, managing a team of service delivery professionals, and ensuring the successful execution of service delivery initiatives.

Key Responsibilities:

Manage day-to-day operations of the IT Service Desk and support teams.
Ensure effective implementation and adherence to ITIL/ITSM processes, including Incident, Service Request, Problem, and Change Management.
Maintain and continuously improve service levels through monitoring KPIs and SLAs.
Coordinate with internal technical teams to ensure timely resolution of high-priority incidents and issues.
Develop and maintain service performance dashboards and regular reporting for leadership.
Act as the primary escalation point for service-related issues, ensuring timely and transparent communication with all stakeholders.
Lead or contribute to IT service improvement initiatives and related projects.
Conduct regular service reviews to gather feedback and enhance user satisfaction.
Train, mentor, and evaluate the performance of IT support personnel.
Manage vendor and service provider relationships, ensuring consistent quality and adherence to contractual SLAs.
Promote a culture of excellence, accountability, and continuous service improvement within the IT support function.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
ITIL Foundation certification (v3 or v4) is mandatory; higher-level ITIL certifications will be an advantage.
6–10 years of experience in IT Service Management, including 3+ years in a leadership or managerial role.
Strong understanding of ITSM tools and reporting (e.g., ServiceNow, BMC Remedy, etc.).
Excellent verbal and written communication skills.
Strong interpersonal and stakeholder management abilities.
Proven ability to lead and motivate support teams in a fast-paced environment.
Pleasing personality, approachable demeanor, and professional attitude.
Experience in managing vendors and external service providers.

Preferred Attributes:

Certification in project management (PMP, PRINCE2) is a plus.
Experience in managing support for enterprise-level systems and infrastructure.
Strong analytical and problem-solving skills.

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Where Data Does More. Join the Snowflake team.

As a Services Delivery Manager within EMEA, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers’ applications are well designed and scale to the needs of their business. Success is defined by the SDMs ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the client’s trusted advisor.

AS A SERVICE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL:

Own, manage and communicate the operational relationship with assigned clients
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
Lead internal and client meetings with thorough documentation and rigorous follow-up
Manage client and project documentation, communications, meetings and required meeting follow-ups
Track metrics around infrastructure performance and service requests
Continually seek to improve
Prepare and present service reports to clients
Create, implement and track relationship roadmaps
Help create and execute on the overall vision for service delivery and client satisfaction
Determine areas for process improvements within both the client and Snowflake
Work with key stakeholders to implement and document

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:

5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, ability to work independently and manage multiple projects simultaneously
Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
Fluent in English language (European languages will be a nice to have, especially French or German)
This person will need to reside in the UK and be able to visit the London office twice per week

WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE:

Unique opportunity to work on a truly disruptive software product
Get unique, hands-on experience with bleeding edge data warehouse technology
Develop, lead and execute an industry-changing initiative
Learn from the best! Join a dedicated, experienced team of professionals.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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Fantastic opportunity to enter the rapidly growing Data Centre industry.
Mark Your Mark, newly created position.
Onsite Brooklyn Location – Free Parking

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:
As the Service Delivery Manager, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
Cultivate and sustain strong relationships with customers and partners to ensure high levels of satisfaction across both pre-sales and post-sales engagements.
Collaborate effectively with CDC teams, leveraging their expertise as needed to enhance service delivery.
Deepen CDC’s engagement with key customers, their on-site personnel, and their end clients.
Contribute to successful contract execution by consistently meeting defined KPIs.
Produce, refine, and deliver client reports in alignment with contractual obligations.
Review and prepare client-facing reports for external distribution, supporting clients in understanding and resolving any queries.
Plan and manage monthly business reviews, quarterly operational and security audits, and other compliance-related activities for clients.
Coordinate managed services projects, including sourcing quotes from partners and suppliers, and ensuring quality delivery with client approval.
Respond promptly to all client inquiries, covering operational issues and requests for project quotes or proposals.
Design and implement company policies and procedures to efficiently meet major customer requirements.

What’s in it for you:

CDC offers excellent employment conditions and benefits such as:

CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

This role would be suitable for candidates who have proven experience within an Account Management, Service Delivery/ Customer Success position, with a demonstrated expertise in managing services for large commercial based clients. Noting – this is not a sales-based position.

Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
Achieve client satisfaction, retention and growth targets as per account plan
Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you're looking to be part of Australia and New Zealand's leading large-scale data centre innovator, submit your resume and cover letter by clicking Apply.

Diversity helps us all achieve more. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success and a culture of trust and care. We actively promote equality and strive to create a welcoming environment for all employees. At CDC we’ve got your back. We’re dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work, giving you the confidence to achieve more.

Closing Date: 11:59pm Sunday, 17th of August 2025

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Join Envalior

Are you passionate about pioneering change in a constantly evolving environment? At Envalior, we are seeking a talented Service Delivery Manager to join our dynamic team.

At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety.

IMAGINE THE FUTURE WITH ENVALIOR

A Service Delivery Manager (SDM) is responsible for overseeing the delivery of a services, ensuring they are efficient, meet expectations, and align with business objectives. This role acts as a bridge between providers, internal teams, and vendors, managing relationships, monitoring performance against service level agreements (SLAs), and driving continuous improvement

Requirements

· Ensuring Service Delivery:

Overseeing the entire service delivery process, from initiation to completion, ensuring

services are delivered on time, within budget, and to the required quality standards

· Client Relationship Management:

Building and maintaining strong relationships with the service provider , acting as a

primary point of contact for service-related matters.

· Budget Management:

Managing budgets associated with service delivery, ensuring resources are utilized

effectively and costs are controlled.

· Strategic Planning and Execution:

Developing and implementing SAM strategies aligned with business objectives, including defining policies, processes, and procedures for software asset management. ·

Software Inventory Management:

Maintaining an accurate and up-to-date inventory of all software assets, including licenses, subscriptions, and associated contracts. ·

License Management:

Ensuring compliance with software licensing agreements, managing license entitlements, and optimizing license usage to avoid overspending and potential audit risks.

Customer Relationship Management:

Acting as the primary point of contact for clients regarding IAM services, managing expectations, and addressing inquiries or escalations.

· Incident and Problem Management:

Leading the resolution of critical incidents and problems related to IAM, coordinating with relevant teams like HR ·

Process Improvement:

Identifying opportunities to optimize IAM processes, enhancing efficiency, and improving the overall customer experience.

· CMDB Strategy and Design:

Developing and implementing a CMDB strategy

CMDB Implementation and Maintenance:

Overseeing the implementation of the CMDB, ensuring it's populated with accurate and up-to-date information, and managing its ongoing maintenance and updates.

· Integration with ITSM Processes:

Integrating the CMDB with other ITSM processes, such as incident management, problem management, change management, and asset management, to ensure seamless data flow and process execution.

· Data Quality Management:

Implementing measures to ensure the accuracy, completeness, and consistency of data within the CMDB through regular audits, validation checks, and data quality reporting.

The Ideal Candidate

Managing client expectations, maintaining service quality, aligning team efforts, and balancing resources while

adhering to budgets.

Benefits

WHY ENVALIOR?

Competitive Compensation

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion

At Envalior, our people drive our success, so it’s only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at jyotsana.srivastava@envalior.com.

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at Talent.Acquisition@Envalior.com.

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players: DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We’re conscious that this is both a privilege and a responsibility – so, when we imagine the future, we’re guided by our key values to help us create a better world.

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Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Services Delivery Manager is a key member of our EMEA Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts and/or extensions. You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Services Delivery Manager you will…

Work with our customer base in EMEA
Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships helping grow the Cloudera Professional Services business at your customers
Define, scope and sell our Professional Services portfolio
Help with preparation of Statements of Work or Change Orders for review by our legal and operations teams
Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re excited about you if you have:

Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company

Experience in leading, scoping and delivering data related consulting projects
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings in the Middle East
Strong foundational knowledge of working within the IT domain
Excellent knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Strong verbal, written and presentation communication skills in English.
Business competence in English verbal and written communication is mandatory
Excellent analytical skills
Project Management related certifications
Ability to travel up to 10-20% (As needed)

You might also have…

Experience interacting with Cloudera software
Industry experience working with large Financial Services, Retail and Public Sector customers
Middle Eastern Customer Delivery Management experience

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What you can expect from us:

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

EEO/VEVRAA

#LI-Remote

#LI-VG1

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Exciting opportunity to join our Digital Operations Team
Lead and manage Service Delivery Quality
Wellington or Auckland

Te Whiwhinga mahi | The opportunity  

The Service Delivery Manager at NZ Transport Agency Waka Kotahi (NZTA) is primarily responsible for the successful operation of a portfolio of Digital services using a service management approach to maintain and improve the Digital services to the agreed service levels.

This role will constantly lead, identify, and implement ITIL based improvements to service, incident and problem management to ensure the highest level of operational service.

The Service Delivery Manager will act as a bridge between technical teams and non-technical stakeholders, such as NZTA senior stakeholders, Digital, service owners, and internal and external service providers.
act as the point of escalation across all service providers, with responsibility to ensure that service aggregation activities are effective, demarcations and process interlocks between providers are well understood and documented.
take the lead across all service providers during major incidents and other events as needed to restore service within established service levels.
Be a key supporter and point of contact to projects delivering changes to the services for which this role is responsible, along with being consulted for any technology planning and road map design.

As one of the front doors to Digital, you will be excited about delivering quality services focused on exceptional customer service. With an amazing team to work with, you will be eager to keep the team moving forward.

The Digital group implements, supports and maintains digital capability for NZTA. Our teams design and deliver new digital initiatives that use data and information smartly so we can keep pace with digital change in all areas of the land transport system.

In addition, our teams look after the digital needs of NZTA employees to perform their functions and manage information effectively and efficiently, and in accordance with all legislative and Government requirements.

You’ll have the opportunity to work in a friendly and vibrant environment alongside other people who share your enthusiasm for service delivery.

We are looking for a proven service delivery manager who has the credibility to influence across a range of internal and external stakeholders.

Vendor management is a key component of this role, ensuring effective collaboration and performance of external partners. Occasional after-hours work may be required to assist with major incidents and ensure business continuity.

You will find out more about the role here Position Description

We are seeking to appoint at a salary between $131,659 and $168,231 of band ]commensurate to skills and experience.

Ko koe tēnei | About you

Essential Minimum 5 years relevant experience in service delivery
Strong experience using Microsoft, Cloud and mobility products
Proven experience managing high profile incidents
Experienced in support delivery using ITIL 4 framework
Strong interpersonal skills which can be applied to internal and external stakeholder and vendor management performance
Experienced presenting technical concepts effectively to inform stakeholder decisions
Experienced in successful design, leadership and facilitation of workshops
Ability developing reporting and undertaking analysis, using data to provide insights

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.

Mō mātou |About Us

Te Aukaha | Digital strengthens NZTA through supporting our people and delivering future-focused solutions. We enable digital change and provide quality data, information, and security services.

Digital Operations Improve service offerings, support decision-making, and make it easier for us to do our work and for others to interact with us.

Provide modern, fit for purpose digital, information and technology solutions for our people, partners, and customers, providing enabling systems and data.

Ka whiwhi koe i te aha | What you will get in return

Our employees enjoy working on a variety of projects and you will be working to provide the foundation for this work to continue for the good of New Zealand.

We offer the below

Competitive salary and benefits package.
Flexible working arrangements, including remote and hybrid options dependant on role.
Along with our other benefits we also have 5 weeks annual leave and an Income
Protection and Critical illness Insurance scheme available for all permanent employees.

Are you ready to take the next step in your career? We’d love to hear from you. Apply today and join our join our team and join our Digital journey.

Me pēhea te tuku tono | How to apply:

Please click apply to upload your CV and cover letter detailing your suitability for the role.

Rā Katinga | Applications close:

12 August 2025

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

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\r\n General information\r\n

\n\n\n

\r\n Reference\r\n

\r\n 1000009063 \r\n \n

Vacancy details

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Delivery - Management - Delivery

\r\n\tTitle\r\n

Service Delivery Manager

\r\n\tContract type\r\n

QA Ltd Permanent

\r\n\tJob advert\r\n

Job Title: Service Delivery Manager
Location: Cheltenham, Gloucester

This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance

Role:
In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers.

Key Responsibilities:

Develop and mentor new and existing team members
Create and maintain project plans and track progress to ensure successful delivery of projects and programmes
Liaise internally with colleagues to ensure all milestones and quality standards are achieved
To identify and raise issues that risk project delivery and/or agreed costs and timescales
Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them
Monitor project and programme outcomes in order to capture evidence of successful learning
Initiate and drive process improvements
Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships

Skills / Experience Required:

Record of successfully delivering projects and learning programmes
Experience of a highly client-centric environment, servicing a wide range of offerings
Experience of resolving or offering solutions to a range of queries and problems
Excel

\r\n\tWhat We'll Do For You!\r\n

Down time:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. 

How we’ll help with finance matters:
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme. 

Personal growth:

Learning and opportunity is at the core of what we do – and that applies to you too! 

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.  

Our people:

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this. 

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. 

If this is what you’re looking for, here are the next steps: 

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – or email me: Tim.Heaney@qa.com - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

Vacancy location

\r\n\tLocation\r\n

South West, Gloucestershire, Cheltenham

Handled by

\r\n\tHandled by\r\n

Jasmine Emptage
Tim Heaney- QA

\r\n\tPrimary handler\r\n

Tim Heaney- QA

\r\n\tLast name\r\n

Heaney- QA

\r\n\tForename\r\n

Tim

\r\n\tEmail\r\n

Tim.Heaney@qa.com

\n\n

\r\n Job Description\r\n

\n\n\n

\nAttachment\n

\nService+Delivery+Manager+JD+(1).docx (161 Kb)\n\n\n","hiringOrganization":{"@type":"Organization","name":"QA","sameAs":"https://www.qa.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"South West, Gloucestershire, Cheltenham","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-05","description":"

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Service Delivery Manager

Vikhroli, Mumbai

Role Purpose

The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices.
Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements.
The SDC leads worldwide cross-functional workstream’s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule.

Key Duties & Responsibilities:

Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications.
Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company.
Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts.
Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams.
Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders.
Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores.

Knowledge, Experience & Skills

Experience working in ITSM (ITIL) environments, being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage.
Demonstrated proficiency in Microsoft Office Suites of products, (i.e. Visio, Excel, PowerPoint, Outlook, etc.). Experience managing ITSM ServiceDesk tools is an advantage.
Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage.
Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels.

Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases.
Good written and verbal communication skills in Spanish and English. Both fluid for communicating with other countries would be a must.

What do we offer?

Flexible working hours
Remote
Work-life balance
Excellent, dynamic and multicultural environment

About Accelya

Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

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Job Title

Service Delivery Manager

Key Responsibilities:

Be accountable for managing the delivery of contracted services such as maintenance as well as information technology to customers;
Serve as the primary point of contact to the internal and external client(s) regarding overall and day-to-day service delivery;
Ensure SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded;
Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, the scope of work and budget;
Build and maintain strong client relationships and participate in client meetings regarding performance to ensure client satisfaction;
Ensure that operational teams and service partners maintain a clear understanding of the client's needs and provide day-to-day client advice and support;
Promote the organization's capabilities and works to achieve contract extension or to win additional business within the account(s);
Promote S&M contract renews and expand the services offer in the current customer base;
Define budget needs and monitor P&L (costs, revenues, margin) and perform variance analysis of actuals vs. budget;
Manage customer invoice & payment milestones.

About the ideal candidate:

Bachelor’s degree in computer science, business administration or closely related discipline, desirable;
Cyber security knowledge & experience;
ABDO (Algemene Beveiligingseisen voor Defensie Opdrachten) knowledge would be desirable;
Ability to pass VGB-B security clearance;
Commuting distance of Schiphol Airport;
ITIL Certification;
Incident Management experience;
Proficiency in English & Dutch, both spoken and written;
Knowledge in contract management and project management;
Knowledge in financial management, to administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service as well as to provide financial performance reports;
Excellent communication skills including the skills to bridge the gap between technical and non-technical stakeholders.

What we can offer you:

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

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Job Description

Agilent is expanding and seeking a Service Delivery Manager for the Lone Star District!! The ideal candidate must reside in Texas or Louisiana.

Responsible for financial business management and fostering growth of Agilent’s service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition
Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support
Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction

Manages employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers’ hardware, software and/or network (Agilent and/or Non-Agilent) products (owned, leased or rented) and/or systems

Accountable for meeting P&L targets

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.

2+ years experience formally or informally leading people, projects and/or programs

#LI-K1

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 18, 2025 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $147,675.00 - $246,125.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support","hiringOrganization":{"@type":"Organization","name":"Agilent Technologies","sameAs":"https://www.agilent.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US-TX-Remote Location, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-11","description":"

Job Description

Agilent is expanding and seeking a Service Delivery Manager for the Salt Lake City territory! The ideal candidate must reside in Salt Lake City, Utah.

Responsible for financial business management and fostering growth of Agilent’s service business through cost reductions of service delivery, maximizing of lead generation and revenue recognition.
Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.
Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.
Manages employees in Field Service Engineer and Service Tech job families to ensure successful implementation, installation, repair, calibration and support of customers’ hardware, software and/or network (Agilent and/or Non-Agilent) products (owned, leased or rented) and/or systems.
Accountable for meeting P&L targets.
Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.
Requirements may include but are not limited to pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Qualifications

Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.
2+ years' experience formally or informally leading people, projects and/or programs

#LI-PK1

Additional Details

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support","hiringOrganization":{"@type":"Organization","name":"Agilent Technologies","sameAs":"https://www.agilent.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US-UT-Remote Location, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-04","description":"

Be Part of enVista’s Next Chapter

enVista is emerging stronger than ever—refocused, reenergized, and ready to lead the future of supply chain and enterprise consulting. As the premier provider of supply chain technology and strategy services, material handling automation and robotics, Microsoft solutions, and IT managed services, we bring more than 20 years of unmatched domain expertise to thousands of leading brands. We don’t just solve problems, we help our clients transform the way they work, grow, and compete.

As a Service Delivery Manager, you will ensure the effective delivery of IT services to clients, oversee service quality and fosters strong client relationships. The Service Delivery Manager acts as an intermediary between the vCIO and the team’s technicians and engineers. To be effective, the SDM must combine technical expertise with strong leadership and communication skills.

This is more than just a technical role, it’s an opportunity to be a thought leader and change-maker at a pivotal time in enVista’s journey. We are investing in our people, systems, and future, and we’re looking for bold innovators who want to build with us.

Why enVista?

Our associates are at the forefront of commerce, supply chain, and technology—developing smart, sustainable solutions that improve profitability and positively impact the world. We support our people with comprehensive onboarding and training, award and recognition programs, volunteer and affinity groups, and a strong mentoring culture. We’re committed to growing top talent—and giving them the tools to thrive.

If you’re ready to step into a high-impact role with a company that’s growing, innovating, and leading the market, this is your moment.

Apply today and be part of enVista’s next chapter.

What you will do:

Service management & timely delivery: Oversee end‑to‑end delivery of IT services, ensuring adherence to service level agreements (SLA’s) and industry best practices. Manage team members and work schedules to ensure timely delivery of deliverables and services.
Client relationship management: Serve as the primary point of contact for service‑related inquiries and escalations. Build and maintain strong relationships, clearly communicate project status, and manage client expectations.
Team leadership & guidance: Provide guidance to the technicians and engineers by offering advice, setting work schedules, and handling administrative tasks. Resolve technical issues and ensure clients receive services efficiently.
Service efficiency & process improvement: Monitor service delivery metrics and drive continuous improvement initiatives; hold delivery teams accountable for ticket communication quality and invoice accuracy.
Strategic planning & budgeting: Assist the vCIO with strategic planning and communicate regularly to clients on current and future implementations. Help create budgets and plan projects aligned with clients’ IT goals.
Project management: Create and manage projects with Consulting Architects. Drive timelines and budgets, report status to the vCIO and clients, and coordinate resources.
Major incident management: Act as P1 Major Incident Commander. Coordinate the response team, designate the bridge scribe, and deliver a root‑cause analysis to the client within 24 hours of resolution.
Risk management: Identify potential risks to service delivery and develop mitigation strategies to ensure uninterrupted services.
Change management: Create, schedule and manage change‑management requests, ensuring the work breakdown structure meets business and technical requirements.
Compliance & governance: Ensure technologies comply with relevant regulations, industry standards and internal policies. Work with the team to manage data privacy and security compliance.
Resource planning & utilization: Forecast and assess resource demand, request resources from resource managers when required, and balance workloads to optimize utilization.
Reporting & analytics: Prepare regular reports on service performance and client satisfaction; present findings and recommendations to senior management.
Travel: Ability to travel up to 25% of the time.
Use of PSA/ticketing systems: Employ a Professional Services Automation (PSA) system to centralize workflows, resource scheduling, time tracking, ticket management and client communication. Experience with tools such as AutoTask, Connectwise or TigerPaw is highly valuable.

What you will bring:

Bachelor’s degree in Information Technology, Business Management or a related field, or at least three years of project‑management experience
At least 3 years of proven experience in service‑delivery management, preferably within a managed‑services or IT environment
Experience in client relationship management, leadership and customer service
Strong project‑management and quality‑control skills
Proficiency with business support software and PSA/ITSM tools; ability to use technology to handle client inquiries, schedule workforce and track service activities
Deep knowledge of ITIL principles and service‑management frameworks
Excellent verbal and written communication, conflict‑resolution and teamwork skills; ability to manage diverse teams and train team members
Strong analytical and problem‑solving abilities; data‑driven decision making and the ability to lead change in a fast‑paced environment
Recommended certifications: ITIL Foundation or higher, Project Management Professional (PMP), Certified Associate in Project Management (CAPM) and/or Scrum Master certifications

What we offer:

Competitive Pay + Performance Bonuses– Your impact matters, and we make sure it shows in your paycheck
Comprehensive Health Coverage– Choose from top-tier Medical, Dental, and Vision plans that work for you and your family
Generous PTO, Paid Holidays & Volunteer Days– Recharge, celebrate, and give back with time off that supports your life and passions
Peace of Mind– Enjoy company-paid Life Insurance and Short- and Long-Term Disability benefits
Paid Sabbatical– After seven years of service, take a well-earned break to rest, recharge, or explore
401(k) with Company Match– Invest in your future with a retirement plan that grows alongside you
Flexible Work Options– Balance life and work with hybrid and remote opportunities that support how you thrive
Employee Referral Bonus– Know someone amazing? Get rewarded for bringing top talent into the enVista family

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Primary Responsibilities:

Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries.
Works with the assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client’s business outcomes. This may include analyzing the health/wellness of the client’s environment, data on incidents/SLAs.
Educates the operational team in understanding how clients utilize Ensono services in support of their business.
Educates the operational team in understanding how clients utilize Ensono services in support of their business.
Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
Supports relationships across the client’s organization to confirm the right level of participation across IT and the business to drive success and achieve the client’s outcomes.
Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
Provides communications for critical business impacting events, account updates, and service improvement plans.
Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
Supports the management of critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver.
Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
Establishes and participates in leading operational meetings focused on ITSM governance and SLA adherence.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Required Qualifications

5+ years of IT Service Management experience in a client-facing role
Client relationship management experience
Operational ability in diverse, large-scale, multi-platform, outsourced environments
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site)

Shift Timings: 5:30 PM to 2:30 AM

\n\n\n\n

","hiringOrganization":{"@type":"Organization","name":"Ensono","sameAs":"https://www.ensono.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chennai, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-06","description":"Safety-Kleen in Kaukauna, WI is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.\n\n\n
\n\n\n Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.\n\n\n
\n\n\nWhy work for Clean Harbors?\n\n\n

Health and Safety is our #1 priority and we live it 3-6-5!
Focus on maintaining sustainability and cleaning the Earth
Offering competitive pay + Bonus + Perks
Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development for all the stages of your career
Company paid training and tuition reimbursement

\n\n\n

Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
Train, develop, and manage sales and service route drivers
Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
Fulfill duties of route driver when s/he is absent
Provide field coaching and sales training to route drivers
Meet with customers periodically to discuss needs
Increase sales portfolio by identifying opportunities
Schedule services to prevent and resolve route issues and complaints
Ensure completion and organization of all mandated paperwork and files.
Follow all local, state (provincial) and federal compliance regulations and rules
Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
Safely observe all corporate operating guidelines and procedures
Observe all company environmental health and safety operating guidelines
Perform other duties as assigned

\n\n\n

Class B CDL
Obtain Hazmat and Tanker endorsements within 90 days of employment
Leadership experience
Intermediate computer skills
Excellent customer service skills
Excellent organization and attention to detail
Perform physical functions per job requirements
Successfully complete a background check, drug test, and physical, by position

\n\n\nPreferred Qualifications:\n\n\n

Previous route driver experience
Previous dispatch/logistics experience

\n\n\n \n\n\n\n Clean Harbors is an equal opportunity employer.\n \n\n

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

\n\n\n Clean Harbors is a Military & Veteran friendly company.\n \n\n *SK\n \n\n\n
","hiringOrganization":{"@type":"Organization","name":"Clean Harbors","sameAs":"https://www.cleanharbors.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kaukauna, WI, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-05","description":"We are looking for a Service Delivery Manager to join our Team!

Job title:

Service Delivery Manager

Job Description:

The Service Delivery Manager will be responsible for delivery of the Scope of Works and all associated contracted SLA’s and KPI’s as agreed with the Clients in the Insurance industry and requires the successful candidate to be MCC Qualified. The role is fully accountable for the overall delivery, development and growth of the sales and customer service on the account. Professional and effective Client Relationship Management will be key to the incumbent’s success. The role will also be accountable for the performance and development of a number of indirect team members within the operations and technology functions.

Tasks and responsibilities:

Effectively manage and deliver to all service levels and performance criteria.
Develop and maintain a professional and communicative relationship with the Clients fully understanding our client’s business to build a partnership.
Engage with the client to plan and implement the strategic vision and to help grow the business.
Develop and adhere to a suitable engagement/governance strategy with the client.
Own the client relationship including forecasting, budgeting, invoicing and operational excellence.
Manage cross function teams in the delivery of the service, across operations, Technology and Reporting.
Own, drive and achieve profitability and financial / commercial awareness.
Analyse performance and deliver continuous improvement to maximise the efficiency of the operation.
Drive process transformation within function to improve efficiency and enhance our customer experience. Working with the Head of Data Analytics to identify and implement AI use cases/Robotics to improve processes.
Developing strategies to improve customer experience and improve efficiency, including input to Digitisation priorities.
Effective change planning and management from strategic / digital to smaller scale change
Ensuring we comply with our reporting and regulatory requirements with the CBI, and other statutory bodies.
Maintaining a robust control environment with the function, including promoting a strong risk culture. Ensuring ongoing compliance with applicable laws and regulations.

What we look for:

The candidate will have a CIP qualification, however, would also welcome applicants, studying towards CIP qualification.
Willingness to complete APA Qualification in General Insurance
2 years experience in a controlled function role.
Willingness to complete MCC Qualification after hiring, as part of the onboarding plan.
Extensive knowledge and experience of working within an outsourced operation.
Minimum of 3 years previous experience at Management level, excellent leadership & people management skills in the insurance industry.
Expertise and familiarity with Call Centre Operations including forecasting, process and technologies.
Highly developed client facing/relationship management skills.
Flexible, resilient and receptive to change with the ability to manage changing priorities.
Must have proven success demonstrating leadership, client services, problem-solving, decision-making, and multitasking skills.
Highly organized with a systematic approach to work and excellent attention to detail.
Able to analyse, summarize and present complex data to management.
Knowledge in technology solutions and the use of technology in a multi-channel contact management service
Highly driven, adaptable and confident people person who can thrive in a rapidly changing organisation and will adopt a hands-on approach to their role, having a positive mindset and that is willing to learn.

*For this role, you have to be willing to complete Fitness & Probity standards, comply with the MCC, and attest to this. Complete internal and Continuous Professional Development training to maintain your annual accreditation.

What's in it for you:

Food stamps
Additional medical insurance
Employee Referral Scheme
Friendly work atmosphere and positive environment
A multinational environment, with strong ties to UK business culture
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:
Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita:
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Sofia

Bulgaria

Time Type:

Contract Type:

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The Service Delivery Manager is responsible for leading a high-performing function and running daily operations, helping drive innovation and growth, and facilitating strong partnerships both internally with peers and externally with our client's global DC Logistics teams. The Service Delivery Manager requires a broad skill set including strong relationship management and negotiation skills, people leadership and development, client-facing business acumen, deep curiosity about how things work, and a passion for helping create a world-class service experience for our clients.

How You Will Make an Impact:

· Accountability of operations aligned to SOW and customer business objectives

· Accountability for engagement resources (performance, career path, leveling, and training)

· Process development for delivering services to scope specifications with mechanisms for continuous improvement

· Direct Management responsibility for Regional Operations Managers (ROMs)

· Client’s primary point of contact for all service/operations questions, employee-related HR issues, and/or financial inquiries

· Ensure Operations at the Data Centers are exceeding expectations of the SOW and the local client POC

· Identify operational gaps and ensure remedies are put forth for all team deliverables

Service Governance

· Participate in weekly service reviews, team meetings, and provide direction to ROMs

· Responsible for QBRs by partnering with peer SDMs and ROMs to develop the themes and to facilitate the presentation

· Weekly engagement with service stakeholders

· Collaborate with the Service Delivery Executive (SDE) on all financial aspects, understanding and managing client needs

· Knowledgeable of all clauses on the SOW drafted between Milestone and the Client Manager

· Ensure service is meeting or exceeding defined KPI/SLAs and driving improvement in Talent Acquisition

· Driving Operational Improvement Activities across the Service

· Partnering with talent acquisition (TA) and organizational leadership to ensure hires are done efficiently in line with SOW SLAs.

· Ensure that the best talent is put forward and hired organization-wide

Employee Development

· Responsible for career path, training, and employee development plan

· Ensure regular 1:1s with directs across the organization

· Lead the annual performance review of team members

· Partner with HR on corrective action plans/performance improvement plans

What You Will Need to Succeed:

· A bachelor's degree in a Technical or Logistics field is a plus

· A minimum of 5 years of experience in Service Delivery, Operations, Customer Management, or a similar role is required.

· Proficiency in Microsoft Word, Excel, PowerPoint, and Microsoft Outlook (or similar Office productivity/collaboration tool)

· Experience developing and mentoring a diverse team across multiple geographies

· Ability to thrive in a dynamic, fast-paced operational environment

· Strong interpersonal skills enabling you to collaborate with multiple business contacts at various experience levels effectively

· Ability to quickly learn and master new technology

· Strong decision-making ability

· Strong organizational skills with attention to detail and quality

· Excellent written and verbal communication skills

· Possess and can exhibit deep Logistics knowledge

#LI-DA1

","hiringOrganization":{"@type":"Organization","name":"Milestone Technologies, Inc.","sameAs":"https://milestone.tech/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Albany, OH, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Job Description:

The Service Delivery Manager (SDM) is responsible for the end-to-end delivery of the technical solution and associated services to clients, ensuring the services are provided efficiently, effectively, and in line with client expectations. The SDM will oversee the day-to-day delivery and performance, while driving continuous improvement. They will act in partnership with the CRM to successfully execute on behalf of the client with our internal teams and external vendor partners.

Key Responsibilities:

Understand clients’ needs, objectives, and business challenges, ensuring services and solutions meet or exceed their expectations.
Drive innovation and develop sustainable solutions to solve complex client requirements throughout the client life cycle.
Oversee the day-to-day service delivery operations, ensuring all services are provided as per the contract and in compliance with service level agreements (SLAs) and operation level agreements (OLAs).
Monitor service performance and report on, including response and resolution times, as well as overall service quality metrics.
Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise.
Implement and maintain best practices, processes, and standards for service delivery.
Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.
Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues.
Provide guidance and support to team members, ensuring high levels of performance and morale.

Skills and Qualifications:

3-5 years of experience in service delivery, account management, or technical customer support related roles. Experience in managing client relationships and leading service delivery teams
Knowledge and experience of industry-standard service delivery methodologies is a plus
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
B.S or B.A preferred but not required

#LI-LH1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$89,000-$105,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

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Company Description

#LI-Remote

Job Description

The SDM manages the delivery of scoped Managed Services to Nexthink customers. They play a pivotal role in supporting the customer to realise value from the Nexthink platform, and as such will be working closely with the Customer Success Manager and the Account Manager to ensure that the Managed Service is aligned with the account success plan, and with the value metrics being tracked for the customer.

The role will coordinate the daily activities of the Managed Services team, and oversee the request queue, focusing on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels.

The role is a combination of technical and business skills; having the ability to assess technical requests, troubleshoot platform issues, and also to be able to explain the service, how it is supporting the customer strategy, and the value to stakeholders at all levels within the customer.

Responsibilities

Act a single point of contact for the customer for all managed service elements in scope
Participate in the Customer’s Nexthink steering group meetings
Advise on and be part of the Customer’s governance for Nexthink
Gather customer’s requirements, analyse and provide feedback
Effectively handle customer requests and priorities
Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink
Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers
Identify and justify automation opportunities based on value to the Customer
Support customer’s initiatives on Nexthink areas of operations
Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting
Provide new insights to integrate Nexthink with existing solutions and internal processes
Work with the CSMs to position Nexthink with customers’ service owners
Deliver service elements against a set of Service Levels
Identify and deliver against agreed use cases
Work with the Account teams to support the operationalization of Nexthink inside the Customer organization
Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer
Prepare all customer facing and internal deliverables
Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success
Escalate internally and externally when required
Stay current on product development/releases to a level required for the above activities

Qualifications

BA/BS preferred in computer science, computer engineering
Minimum of 5 years of experience in technical consulting, analytics & automation
Demonstrated skills in data analysis
Drive to provide actionable insights and automation
Experience in transformation projects (e.g. Win10, O365)
Extensive technical knowledge of end-user computing
Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
Deep knowledge of IT operations
Ability to learn new technologies quickly
Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions
Excellent communication, social awareness, customer-facing, and teamwork skills
Exceptional problem management skills
Ability to handle challenging environments
Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
Excellent knowledge of Microsoft Windows and Linux clients and their applications

Preferred:

Practical knowledge of SQL, XML, windows PowerShell,
Practical experience with data integration methods and technologies,
Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Additional Information

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

All your information will be kept confidential according to EEO guidelines.

Total Rewards @ Nexthink
\n
\nAt Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

","hiringOrganization":{"@type":"Organization","name":"Nexthink","sameAs":"https://www.nexthink.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salt Lake City, UT, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"

Company Description

#LI-Remote

Job Description

Responsibilities

Act a single point of contact for the customer for all managed service elements in scope
Participate in the Customer’s Nexthink steering group meetings
Advise on and be part of the Customer’s governance for Nexthink
Gather customer’s requirements, analyse and provide feedback
Effectively handle customer requests and priorities
Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink
Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers
Identify and justify automation opportunities based on value to the Customer
Support customer’s initiatives on Nexthink areas of operations
Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting
Provide new insights to integrate Nexthink with existing solutions and internal processes
Work with the CSMs to position Nexthink with customers’ service owners
Deliver service elements against a set of Service Levels
Identify and deliver against agreed use cases
Work with the Account teams to support the operationalization of Nexthink inside the Customer organization
Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer
Prepare all customer facing and internal deliverables
Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success
Escalate internally and externally when required
Stay current on product development/releases to a level required for the above activities

Qualifications

BA/BS preferred in computer science, computer engineering
Minimum of 5 years of experience in technical consulting, analytics & automation
Demonstrated skills in data analysis
Drive to provide actionable insights and automation
Experience in transformation projects (e.g. Win10, O365)
Extensive technical knowledge of end-user computing
Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
Deep knowledge of IT operations
Ability to learn new technologies quickly
Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions
Excellent communication, social awareness, customer-facing, and teamwork skills
Exceptional problem management skills
Ability to handle challenging environments
Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
Excellent knowledge of Microsoft Windows and Linux clients and their applications

Preferred:

Practical knowledge of SQL, XML, windows PowerShell,
Practical experience with data integration methods and technologies,
Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Additional Information

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

All your information will be kept confidential according to EEO guidelines.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

","hiringOrganization":{"@type":"Organization","name":"Nexthink","sameAs":"https://www.nexthink.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta, GA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"

Company Description

#LI-Remote

Job Description

Responsibilities

Act a single point of contact for the customer for all managed service elements in scope
Participate in the Customer’s Nexthink steering group meetings
Advise on and be part of the Customer’s governance for Nexthink
Gather customer’s requirements, analyse and provide feedback
Effectively handle customer requests and priorities
Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink
Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers
Identify and justify automation opportunities based on value to the Customer
Support customer’s initiatives on Nexthink areas of operations
Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting
Provide new insights to integrate Nexthink with existing solutions and internal processes
Work with the CSMs to position Nexthink with customers’ service owners
Deliver service elements against a set of Service Levels
Identify and deliver against agreed use cases
Work with the Account teams to support the operationalization of Nexthink inside the Customer organization
Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer
Prepare all customer facing and internal deliverables
Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success
Escalate internally and externally when required
Stay current on product development/releases to a level required for the above activities

Qualifications

BA/BS preferred in computer science, computer engineering
Minimum of 5 years of experience in technical consulting, analytics & automation
Demonstrated skills in data analysis
Drive to provide actionable insights and automation
Experience in transformation projects (e.g. Win10, O365)
Extensive technical knowledge of end-user computing
Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
Deep knowledge of IT operations
Ability to learn new technologies quickly
Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions
Excellent communication, social awareness, customer-facing, and teamwork skills
Exceptional problem management skills
Ability to handle challenging environments
Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
Excellent knowledge of Microsoft Windows and Linux clients and their applications

Preferred:

Practical knowledge of SQL, XML, windows PowerShell,
Practical experience with data integration methods and technologies,
Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Additional Information

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

All your information will be kept confidential according to EEO guidelines.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

","hiringOrganization":{"@type":"Organization","name":"Nexthink","sameAs":"https://www.nexthink.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"Service Delivery Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

Provides direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
Communicates project status and escalates issues to direct managers, program managers, and internal and external development partners.
Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
Proactively identifies opportunities for process improvement and cost reductions opportunities.
Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development

Strategic Planning & Execution:

Develop, refine, and implement strategic initiatives that align with Private Cloud Edition services from SAP RISE & HPE’s partnership with SAP’s strategic Allianz

Identify new opportunities to expand SAP service offerings and drive growth within the MCS portfolio

Collaboration with Cross-Functional Teams:

Work closely with other departments such as Sales, Finance, Engineering, and Product Management to ensure alignment and integrated service offerings.
Participate in go-to-market strategies, solution design, and proposal development for new opportunities.

Knowledge and Skills:

Experience in SAP Business Domain & its related functional business applications
Certifications in ITIL, Lean Six Sigma, or other relevant methodologies.
Familiarity with HPE’s product offerings, technologies, and solutions.
Knowledge of the global IT services market and trends.
Strong leadership skills, including coaching, team-building, and conflict resolution.
Advanced project management skills including time and risk management, resource prioritization, and project structuring.
Strong analytical and problem solving skills.
Ability to manage human capital across geographies to drive workforce development and achieve desired results.
Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
Strong multi-tasking and prioritization skills.
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.
Good understanding of the company's policies and processes.

Team Leadership & Development:

WW team spread across 7 countries & ensure leading it with full integrity
Foster a culture of high performance, accountability, and collaboration within the team.
Facilitate ongoing training and development for team members, ensuring they stay up to date with industry trends and best practices.
SAP HANA & SAP practices knowledge is a must
Working in a Dev-Ops model with CI CD pipelines to ensure high efficiency & low wastage.

What you need to bring:

First level university degree or equivalent experience required. May have advanced university degree.
Typically 10 or more years of related work experience, including 0 -2 years of people management experience.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india

#operations

Job:

Engineering

Job Level:

Manager_1

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $115,500.00 - $266,000.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
\n

Duties and responsibilities

Responsible for the overall daily management of assigned teams, projects and/or ongoing work
Oversee surveys, installs, trunk build and other implementations and take action to ensure milestones are on time
Provide planning input and resource input in the form of accurate time estimates
Liaise with implementation and other teams to ensure accuracy in planning
Maintain the master project plan and ensure all items are up to date
Delegate and integrate updates to the project timeline
Oversee work to ensure hurdles are managed and escalated where appropriate
Identify any potential issues ahead of time
Clear any issues that come up
Where required, escalate issues as soon as they are known
Anticipate issues and proactively mitigate
Identify possible project blockers that could delay the implementation before committing to a completion date
Ensure changes on Project Plans and Implement immediately without a delay. Ensure all dependencies are carried out take care off.
Maintain allocations, reporting and timeline by maintaining the master schedule
Able to effectively manage timelines, external agencies, and report issues when the need arises
Use and update project management tools to keep everyone posted regarding project status
Identify areas for process improvement and solutions to implement
Monitors their work and provide updates to management Proficient in understanding customer requirements in terms of timelines, manpower scheduling, permits
Ensure proper handling, documentation and safety of inventory items is carried out
Check/review documentation uploaded/created by other Team Members and correct them when needed
Create weekly, monthly, and quarterly reports or project updates to direct reporting line
Ensure that the surveys, installs follows the company's safety and standards and that commissioning is done with proper testing and within acceptable guidelines
Ensure that SO Supervisors/Store Officer coordinates and monitor the movement and inventory based on Inventory list and delegate the ordering of additional supplies when needed
Review BOMs, BOQs, Survey Checklists, Tool Checklist when necessary
Other duties as assigned

Qualifications

Can use AutoCAD, SketchUp, MS Visio when needed
Able to think critically in high-pressure situations
Technical knowledge relating to Fiber-based Telecommunications Networks
Proven leadership / mentoring capabilities
Can be trusted to complete work without supervision and take responsibility for work items
Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation
Can make sound decisions and can back it up with logical reasoning
Can conduct Performance Evaluation with sub contractors and subordinates
Preferably proficient in project management systems and inventory management systems
Amenable for travel to Cebu, especially during the training period

Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.","hiringOrganization":{"@type":"Organization","name":"RISE","sameAs":"https://rise.ph/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Davao City","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-14","description":"Service Delivery Manager - Artificial Lift System

Do you like working in collaborative teams and solving critical issues?

Do you enjoy being part of a successful team?

Join our team

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Artificial Lift requirement. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

You will be accountable for the service delivery performance of products and services for Artificial Lift System (ALS). Ensuring that Baker Hughes maximizes its short- and long-term revenue, profit, and cash collection opportunity by enabling flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs.

As a Service Delivery Manager – ALS, you will be responsible for:

Ensure all activities are carried out according to our non-negotiables and our cultural pillars
Constructing business plans incorporating essential market drivers and all obtainable analytics.
Oversee the budget and P/L for the area of responsibility
Collaborate with sales/comms teams as well as direct interaction with customers for assigned area to understand the activity forecast (volume and complexity)
Ensure flawless execution and on-time delivery by assigning appropriate resources in line with volume and complexity of forecasted activity and ensuring Quality plans are in line with our job cycle process
Ensure that the team fully understand the contracts/quote for their assigned job portfolio to ensure we harvest our contracts and collect what we are owed
Leadership to Develop team in line with competency and training programs for their respective positions as well as future career plans
Leading and driving continuous cost-efficiency alternatives while maintaining excellence in service delivery, Preparation and handling required resources for growth including equipment.

Fuel your passion

To be successful in this role you will:

Have a Bachelor's degree of Electrical or Mechanical Engineering.
Have at least 10 years of experience of a technical background in Artificial Lift/ESP.
Have at least 5 years of experience in a leadership role
Have excellent interpersonal and leadership skills.
Have an excellent operational background.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

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Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program

Job Description

The Service Delivery manager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual obligation ensuring service levels are achieved. The SDM will work closely with internal key stakeholders in delivering service excellence and building strong relationships with customers.

Key Responsibilities:

Serving as the primary point of contact for customers.
Ability to drive constant service improvement and focus on delivering service excellence.
Ensuring service levels comply with contractual deliverables.
Working closely with delivery teams and building strong relationships.
Regular engagement with customers ensuring depth and reach within the wider customer organisation to improve working relationship with Telefónica Tech and our clients.
Increase customer loyalty and satisfaction with high customer touch, extensive knowledge of customer’s business drivers and requirements, and strong working relationships within the customer organisation.
Risk management.
Understand the P&L for each assigned customer to ensure there is cost coverage for all Telefónica Tech services provided.
Ability to identify further service opportunities and work closely with sales and account management functions to grow the Telefónica Tech services footprint.
Ensure adherence to ITIL service management methodology in the delivery of Managed Services to assigned customers.
Identify where process gaps exist and work with business stakeholders to review and refine them.
Take an active role in Change Management for assigned customers, providing input to the Change Management Board, to represent your customers best interest and ensure process is communicated and followed.
Have a complete understanding of the Telefónica Tech wide range of service offerings, including associated processes and technical capabilities.

Qualifications

Experience delivering end to end service delivery.
Has extensive proven SDM experience and evidence of managing large customers who have multiple complex services.
Can demonstrate Innovation and continual improvement of their accounts.
Can demonstrate the ability to hold customers to account as well as deliver service excellence.
Can demonstrate managing customers who were unhappy with service and turning this around.
Ability to set customer expectation.
Can demonstrate how they grow accounts and sell additional services to customers.
Emotional intelligence - can adapt communication styles to different personalities and situations.
The role will require security clearance.

Additional Information

This role will work on a hybrid model and may require travel to customer sites around the UK.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

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About us

Thales Cyber Defense

We are an engineering company that for almost a century designs, builds and maintains mission critical information systems for defense, space, aerospace, transport and communications. In these critical areas you can’t afford to fail so we always deliver.

Whatever it takes

When an organization engages with us, we will strategize, improve and augment their defenses against any cyber-attack. To keep organizations ready and alert for all threat scenario’s we will regularly simulate attacks to build their resilience. We encrypt and safeguard access to mission critical data, we gather threat intelligence and monitor both IT and OT environments to detect attacks timely and then respond decisively. Not only to prevent or minimize the damage but also to help the organization evolve to a higher level of cyber resilience, accelerating digital transformation with trust and confidence.

When it matters most, they call us.

We are looking for a:

Service Delivery Manager

About the job

You will be part of the Thales Cyber Defense team where you will be part of the backbone of the Security Operations Centre. You will be performing the following tasks:

Be the pivot between customer and SOC
Be part of the team to sell, build and run the Managed Security Services
Be part of the team to create, shape and answer customer demand
Advise on onboarding activities for new customers, creation of SLA’s, Operational manuals and to be implemented use-cases
manage the security service by continuous improvement, by strategizing, improving and augmenting the customers defenses.
Be an active part of Cyber Defense team
provide and manage support and advice to our customers on security matters

About you

You have an affinity with cybersecurity. You have worked in a Operations environment and you understand the processes and procedures that are used to deliver a service. you can manage not only the customer but you are also his partner. You are capable of managing & planning the stream of activities caused by the continuous improvement cycle where are in, in order to cope with the ever changing security landscape.

Thales offers

An opportunity to join a team that wants to become the best cybersecurity team;
Exciting and challenging projects for the critical infrastructure sector and defence clients;
A team that will grow rapidly in the coming years with lots of opportunities for you;
Room for and attention to personal development and personal initiative;
The opportunity to grow within the organization, for instance on a technical, managerial, commercial or international level;
An open and flexible work environment where a good work-life balance is considered important;
Excellent work conditions, with 40 holidays a year, among other benefits.

Interested?

Would you like to apply directly? Then click on the button ‘Apply now’ to show your interest.

An assessment could possibly be part of the procedure.

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Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
\n

Job Description

Job description

We are looking for a Program Manager with broad experience in managing IT projects and strong service and operations delivery capabilities. High risk management and problem-solving skills are required in order to work efficiently in a dynamic IT environment. Excellent communication and interpersonal skills needed to interact with different profiles, both business and technical, at different levels, and to manage a team of business analysts.

As a Program Manager, you will be responsible for:

Service delivery management and QA management
- Incident management: Leading recovery operations during system disruptions by ensuring all required profiles are available and coordinating between them
- Ensuring stable operations in production live applications and adherence to operational KPIs
- Organising and delivering IT Solution rollouts, minimising the impact in continuous delivery/deployment tracks
- Overseeing the overall quality of the solution
- Monitoring project progress, ensuring adherence to timelines and quality standards
- Understanding of IT systems, existing technologies and on-premise/cloud infrastructure architecture to effectively manage a team with different technical profiles, responsible for an online digital platform with multiple embedded applications and integrated with other key company applications
Stakeholder Management:
- Build and maintain strong relationships with internal stakeholders and Business representatives, to ensure effective communication and efficient collaboration.
- Act as a liaison between the technical teams and business units to ensure alignment and understanding of service delivery goals.
Risk management, problem solving & continuous process improvement:
- Overseeing the status of all IT programme areas (human resources, planning, different delivery tracks, operations, side- projects), to be able to identify any risk or issue for the IT programme. Upon identification, ensuring proper assessment is done and all mitigation actions are completed
- Identifying and resolving different type of issues that impact the team’s efficiency, applying strong analytical and problem-solving skills
Resource management and functional team leadership:
- Overseeing resource allocation, utilisation and optimisation across the different focus areas
- Leading and motivating a team of product owners and service delivery/quality engineers, ensuring collaboration with other actors in the delivery process (business representatives, product managers and technical team), to maximise delivery efficiency.

Qualifications

Minimum 10 years of experience in service delivery and requirements management.
Minimum bachelor’s degree in IT or engineering.
Solid understanding of ITIL and service delivery in general.
Agile SDLC experience is a plus.
Understanding of IT services concepts.
Hands on knowledge of ServiceNow/BMC Helix or other tools is a plus.
Experience with managing SLAs.

Personal skills:

Accountability and independence when managing given areas of responibility
Excellent verbal and written communication skills.
Exceptional analytical, problem-solving, and strategic thinking skills.
Detail-oriented with strong organisational and project management skills, able to adapt quickly, work well under deadlines, and manage multiple tasks effectively.
Exceptional relationship management skills.
Full professional proficiency in English is mandatory.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! The Eurofins network of companies believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Katowice, Silesian Voivodeship, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-20","description":"Location: Bucharest, Romania

The people we all rely on to make the world go round – they rely on Thales. Thales rely on its employees to invent the future: right here, right now.

Present in Romania for over 40 years, Thales is expanding its presence in the country by growing its Digital capabilities and by developing a Group Engineering Competence Centre (ECC). Operating from Bucharest, Thales delivers solutions in a number of core businesses, from ground transportation, space and defence, to security and aeronautics.
Several professional opportunities have arisen. If you are looking for the solidity of a Global Group that is at the forefront of innovation, but with the agility of a human structure that tailors to the personal development of its employees and allows opportunities for evolution in an international environment, then this is the place for you!

Join Thales, world leader in safety and security technologies for the Aerospace, Transport, Defense and Security markets.

Our Critical Information Systems and Cybersecurity teams provide comprehensive services and solutions that optimize the performance, resilience and security of information systems in order to deal with technological disruptions and cyber threats.

As part of the strengthening of our activity, we are looking for a Service Delivery Manager / Operation Manager

WHAT WE CAN ACCOMPLISH TOGETHER

Attached to our Outsourcing Entity, you will be responsible for leading an IT team in charge of outsourcing services.

You will carry out the following main tasks:

Ensure the follow-up of SLAs, carry the contractual commitments delivered by TSR;
Be responsible for customer satisfaction
Be the privileged interface of the client
Manage contributors to commitments (SLA, KPI, etc…), in case of part of delivery is provided from our service centers in France,
Responsible for tracking incidents, requests and problems
Guarantee the quality of the service contract
Ensure compliance with project delivery deadlines
Participate strongly in the continuous improvement of the service
Ensure coordination between the client and the project teams.
Ensure reporting to the client (Copil, Cotech) and Thales management
Lead the Steering Committee

Responsibilities:

Responsible for the Infrastructure Operations, managing a Team between 20 and 60 people.
Responsible for the achievement of the SLAs for your team.
Work closely with the PM Program Manager to ensure customer satisfaction and to develop new services.
Manage and plan assignments along with priority goals and requirements in the delivery of run services and projects.
Hire, train, develop, and evaluate team members.
Organize all the operations to secure the arrival of new team members
Own the relevant operational standards, processes and procedures.
Lead the team on continuous improvement activities and action plans
Lead the team to deliver run and project IT services
Help the teams identifying the root cause of the incidents and the preparation of problem management reports.
Ensure all changes are planned, and executed with no business interruption.
Organize all the retex activities and the fulfillment of the knowledge base of the team.
Help your team to deliver projects work packages.
Participate in definition of the technology strategy, and specifically lead the operational aspects for you team.

Required competencies/experience:

Experience in a managerial role in IT operations essential. Overall experience and knowledge of IT systems and technologies essential.
Experience managing and development people.
Degree in computer science or equivalent technical degree
ITIL certification
Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues.
Demonstrates initiative by reaching beyond work assigned to improve output and/or help other
Proven ability in project management skills and ability to teach others
Systematic and analytical thinking and working skills
Risk management culture
Accustomed to the AGILE method and organization
Excellent skills in written and spoken English.

WHO ARE YOU

You justify a successful experience in managing outsourcing contracts, Cloud, in Agile mode. A true leader, you will lead and federate heterogeneous cross-functional teams around motivating projects.

Having a proven ease of customer contact, you are recognized for your rigor, your autonomy and your relational excellence. Force of proposal, you know how to be organized and appreciate the challenges. You also master:

ITIL (certification appreciated)
Knowledge of Agile Models
Contractual issues
Management by risks.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!","hiringOrganization":{"@type":"Organization","name":"Thales","sameAs":"https://www.thalesgroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest Orhideea, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-15","description":"

\n Service Delivery Manager\n

\n\nEngineering and Product\n | Security Engineering\n\n\n\n\n

Charlotte, North Carolina, United States

\n\n \n\n\n\n\n\n

\n Position Summary\n

\n\n\n\n\n\n\n\n\n

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Work you’ll do

As a Service Delivery Manager, you will manage a diverse team of analysts and engineers who manage, maintain and operate cyber infrastructure and tools as well as provide 24/7 monitoring, alerting and incident response. This role manages service teams, maintains client satisfaction, oversees service quality, and drives continuous improvement initiatives. You will work closely with Deloitte’s Security Operations Center (SOC) Delivery pool and the Network Security and Information Security tower leads as the escalation point for all operational and service-related tickets and projects, as well as service level agreements (SLAs)

Oversee the end-to-end delivery of services to assigned clients or business units.
Serve as the main point of contact for client escalations and service-related inquiries.
Monitor and report on service performance, ensuring adherence to SLAs and KPIs.
Lead, mentor, and develop service delivery teams to achieve operational excellence.
Collaborate with cross-functional teams (IT, operations, project management, etc.) to resolve issues and optimize service delivery.
Identify areas for process improvement and implement best practices to enhance service efficiency and quality.
Implement risk management programs for our federal clients by utilizing NIST, RMF, and FISMA compliance frameworks.
Enhance cyber awareness with clients and project teams.
Implement cutting edge security tools for our clients.
Prepare and present regular service performance reports to clients and senior management.
Ensure compliance with organizational policies, standards, and relevant regulations.
Manage client expectations and foster strong, long-term relationships.
Support the onboarding of new clients and services, ensuring a smooth transition and setup.

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required:

Bachelor’s degree required.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Must be able to obtain and maintain the required clearance for this role.
Work fulltime onsite at client offices in Columbia SC
5+ years of experience in service delivery, operations management, or a related field.
Extensive experience and a strategic understanding of security technologies such as: Security information and event management (SIEM), IDS/IPS, Web Application Firewall (WAF), Endpoint detection and response (EDR), Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.
Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.
Strong leadership and people management skills.
Excellent communication, negotiation, and interpersonal abilities.
Proven experience managing client relationships and delivering high-quality services.
Analytical skills with experience in performance metrics and reporting.
Familiarity with ITIL or other service management frameworks is an advantage.

Preferred Qualifications:

Client-focused mindset and strong problem-solving abilities.
Ability to manage multiple priorities and work effectively under pressure.
Proficiency in service management tools and platforms.
Strong organizational and project management skills.
Understanding of common network infrastructure devices such as routers and switches
Understanding of basic networking protocols such as TCP/IP, DNS, HTTP
Detailed knowledge in system security architecture and security solutions

As used in this posting, \"Deloitte\" means Deloitte Transactions and Business Analytics LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

\n\n\n\n\n\n\nRecruiting tips
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\nFrom developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.\n\n\n\n\n\n\n\n\n\n\n\n\nBenefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.\n\n\n\n\n\n\n\n\n\n\n\n\nOur people and culture
\n
\nOur inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. \n \n\n\n\n\n\n\n\n\n\n\n\nOur purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.\n\n\n\n\n\n\n\n\n\n\n\n\nProfessional development
\n
\nFrom entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.\n \n\n\n\n\n\n\n\n\n\n\n\n As used in this posting, \"Deloitte\" means Deloitte Transactions and Business Analytics LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.\n\n\n\n\n\n\n Requisition code: 309188\n \n\n\n\n Job ID\n \n\n 309188\n ","hiringOrganization":{"@type":"Organization","name":"Deloitte","sameAs":"https://www.deloitte.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte, North Carolina, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-14","description":"

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
As an experienced Service Delivery Manager within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered.

Your expertise in this field will help grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously.

Responsibilities:
Some of the responsibilities of your role will include:

Develop and manage the Service Level Agreements in line with the current service line aspirations
Develop and maintain close working relationships with customer representatives both operationally and with their senior leadership team
Oversee day-to-day operations to ensure contractual commitments are met
Contribute to planning the overall client relationship strategy, concentrating on cost reduction and service improvement
Working closely with the internal customer teams, lead service design and improvement workshops to leverage emerging technology services and capabilities, such as AI and machine learning

Qualifications & Experience:

This role would be ideal for an ambitious and experienced Service Delivery Manager within the technology services sector who is seeking a new and exciting challenge within a forward leaning technology company and is willing to participate in an exciting journey.

For this role, we are looking for:

Prior experience working with Microsoft technologies / within a Microsoft environment (examples include Azure / AVD / Intune)
Demonstrable previous experience of working within a managed services organisation
Proven experience managing the delivery of customer services to contractual obligations and service levels
ITIL v3 or v4 certified in Service Design & Service Operations
Experience working with ITSM tools AutoTask and Service Now as well as proficient in Excel
Experience with developing service models utilising artificial intelligence and machine learning platforms

Click here for the list of benefits. UK Benefits - Advania UK

This is a remote-first hybrid role. See here for details about our hybrid workstyle.

The budgeted base salary for this role is between £50,000 - £60,000, depending on experience.

#LI-Hybrid

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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Passionate team members, challenging projects and a great place to work! This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a global Microsoft services and solutions partner. We are a team of professionals with a strong reputation for successfully delivering award-winning Microsoft solutions, including being named Microsoft's 2024 Analytics Partner of the Year. Our culture of continual learning and innovation ensures that we remain committed to Microsoft’s long-term strategy.

What do we attribute our award-winning success to? The people we hire, of course! Our team members join Quisitive for more than just a job. They come to Quisitive to contribute to something bigger than themselves – to be part of a high-performing culture, continue their infinite quest to learn, and deliver innovative and exciting solutions that impact both Quisitive's and our customers’ future success. Our leaders continuously strive to provide the tools and resources that you need to do what you do best each and every day!

It is a very exciting time of growth for our Customer Excellence team, and we are currently hiring a Service Delivery Manager to provide leadership for our project management and customer success teams.

This role can be located anywhere in the United States.

What will my role entail?

A Service Delivery Manager (SDM) ensures that the project management and customer success practice services are delivered effectively, efficiently, and to the satisfaction of internal and external clients. This role may sometimes be customer-facing and spans informal leadership, coordination, and continuous improvement responsibilities. SDM often oversees multiple projects or service engagements, working from the sidelines or sometimes on the field to guarantee that services meet or exceed client expectations. In essence, the SDM is the point person who aligns internal execution with client needs, driving quality and consistency across PM and CSM service delivery efforts.

The SDM must balance technical understanding with strong leadership and communication to ensure services are not only delivered but delivered well.

Key Responsibilities:

Reviewing Statements of work for quality, appropriate role allocation time and also for the purpose aligning PMs and CSMs with open capacity to roles with those contracts.
Connecting with Presales, Sales and peer Service Delivery Managers to set role allocations and level of PM/CSM responsibilities.
Review weekly status meetings and status reports of PMs and CSMs at random and partner with Staff Managers on delivering constructive and celebratory feedback.
Support subscription rollover and expiring rollover usage planning by CSMs at month start and monitor burndown weekly.
Support renewal planning by CSMs 3 months in advance, striving for a 90% renewal target.
Support in Tier 1 and 2 project and case escalations as needed.
Partner with PMs and CSMs to maintain and modernize shared project and case artifact libraries. Ensure one standard look across both sets of artifacts and eliminate aged or duplicate items throughout the enterprise.
Infuse latest certified project or agile methodologies into shared project and case artifact libraries.
Plan and host shared PM and CSM center of excellence meeting, featuring new and modernized project and case artifacts.
Ensuring QBRs and/or steering committee meetings are occurring per contractual obligations or where it makes sense for certain PM-led and CSM-led engagements.
Participate in PM and CSM interviews as needed.
Partner with Director of Delivery Services to create a monthly business summary for the project management and customer success practices.

Required Qualifications:

5+ years of combined project and program management experience.
3+ years experience with Azure DevOps Sprint functionalities and with MS Project.
Consulting project management experience.
Experience with Agile and Waterfall methodologies.
Exceptional communication, time management and organization skills.
Comfortability partnering from associate consultant up to the C-level.
Good problem solving and analytical skills.
Bachelors degree or equivalent experience.

Preferred Qualifications:

Microsoft Cloud Projects: Experience managing Microsoft cloud technology projects and migrations.
Certifications: Holding Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), SAFE, Prosci and/or Project Management Professional (PMP) certifications.
CoPilot, ChatGPT, or other AI tool fluency is a plus.
Experience as a people manager of a Project Management or Customer Service Team.

Experience running projects ranging from $2 million+ and/or with 20+ technical team members.

We are looking for curious initiative takers to join our team, so if you are passionate about working with smart people that are committed to accomplishing great things, then apply today!

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

About Quisitive

With significant growth since 2016, Quisitive is rapidly achieving our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud and artificial intelligence business solutions and services that ensure our customers achieve their digital transformation goals. In addition, Quisitive offers a portfolio of industry-focused solutions that address customer challenges in healthcare, manufacturing, state & local government and performance management.

","hiringOrganization":{"@type":"Organization","name":"Quisitive","sameAs":"https://quisitive.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-22","description":"

About the job.

National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South East Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.

This role will be based out of our Guildford, Maidstone or Basingstoke office.

Please note that you will be required to drive as part of your role, and you will need to have no more than 3 points to be considered for this position and during employment.

Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
Proactively tracking and monitoring the performance of the assigned Route(s) or contract scope (e.g. M&R, DBFO, RTMC), identifying performance trends, risks and issues.
Analysing the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans.
Maintaining the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, tracking all associated costs.
Ensure cyclical and reactive maintenance work plans are well integrated in the region’s overall programme, ensuring customer disruption can be minimised.

About you.

Strong understanding of relevant technical asset policies and strategies
Understanding of relevant supply chain contracts
Engineering degree or relevant technical qualifications / accreditations
Experience of Budget, Contract and supply chain management
Proven experience in a fast paced, 24/7 service delivery environment

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)
Qualifications and/or professional membership check (if applicable)

And finally

We reserve the right to close before the advertisement expires.

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\n \n General Information\n

\n\n

\n Press space or enter keys to toggle section visibility

\n\n\n\n\n\n City\n \n\n Toronto\n \n\n\n\n State/Province\n \n\n Ontario\n \n\n\n\n Country\n \n\n Canada\n \n\n\n\n Department\n \n\n SERVICE DELIVERY MANAGEMENT\n \n\n\n\n Date\n \n\n Friday, August 15, 2025\n \n\n\n\n Working time\n \n\n Full-time\n \n\n\n\n Ref#\n \n\n 20036274\n \n\n\n\n Job Level\n \n\n Executive Manager\n \n\n\n\n Job Type\n \n\n Experienced\n \n\n\n\n Job Field\n \n\n SERVICE DELIVERY MANAGEMENT\n \n\n\n\n Seniority Level\n \n\n Mid-Senior Level\n \n\n\n\n Currency\n \n\n CAD - Canada - CA\n \n\n\n\n Annual Base Salary Minimum\n \n\n 92,700\n \n\n\n\n Annual Base Salary Maximum\n \n\n 185,400\n \n\n\n\n\n\n\n\n\nThe salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search. \n\n\n\n\n\n\n\n

\n \n Description & Requirements\n

\n\n

\n Press space or enter keys to toggle section visibility

\n\n\n\n\n\nAbout Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.\n\n\n\n\n
Job Summary:
The Service Delivery Manager (SDM) is a strategic leader responsible for overseeing the delivery of key client service contracts. This role ensures client satisfaction, operational excellence, and financial performance through effective governance, relationship management, people management and continuous improvement. Success is defined by strong client retention, optimized operations, engaged teams, and growth opportunities.
Key Responsibilities:
Client Leadership & Retention:

Build and maintain executive-level client relationships
Govern service delivery processes and innovation initiatives
Understand client industry and business drivers
Manage SLAs, KPIs, reporting, and issue resolution
Coordinate support resources for seamless client experience
Drive client satisfaction and long-term retention

Service Delivery Excellence:

Ensure delivery of contracted services and SLA achievement
Lead operational planning and continuous improvement
Resolve client issues efficiently using cross-functional resources
Manage financial performance including P&L and forecasting
Execute cost management, innovation, and growth initiatives
Ensure compliance with audit and reporting standards
Optimize workforce planning and resource utilization

People Leadership:

Provide strategic leadership to service delivery teams
Champion employee engagement and talent strategies
Foster a culture of continuous learning and development
Promote a safe, inclusive, and values-driven workplace
Drive alignment and accountability through communication and feedback

Requirements:

Bachelor’s degree (BA, BSc, BCom, or equivalent)
7+ years of relevant leadership experience

Experience, Skills and Background:

Experience with enterprise capture, content services, or digital services
Proven leadership in service delivery, preferably in financial services sector
Strong technical acumen across infrastructure, applications, and cloud
Excellent communication across executive, operational, and technical audiences
Demonstrated team leadership and motivation
Familiarity with project management and ISO-certified environments
Strong business and financial acumen, including P&L management
Skilled in negotiation, conflict resolution, and partner management
Effective planning, execution, and problem-solving abilities
Proficient in standard PC applications and tools
Strong presentation and relationship development skills
Self-motivated and results-oriented

Key Attributes for Success:

Strategic Leadership – Drives vision, alignment, and execution
Client Focus – Prioritizes client needs and satisfaction
Results Orientation – Achieves objectives and drives outcomes
Entrepreneurial Spirit – Innovates, embraces risk, and creates value
Change Leadership – Leads through transformation
Corporate Citizenship – Upholds ethical and organizational values
Teamwork & Collaboration – Builds cooperative team environments
Communication & Influence – Engages stakeholders effectively
People Management – Inspires and develops high-performing teams
Relationship Management – Manages internal and external partnerships
Financial Management – Oversees service costs and profitability
Service Governance – Ensures high-quality, cost-effective delivery
Technical Expertise – Applies deep knowledge to solve challenges
Innovation – Drives continuous improvement and challenges the status quo

#LI-ZD1

#LI-ONSITE

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Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central. We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs. Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:The role of a service delivery manager is entirely customer-facing. Duties involve overseeing a range of functions to facilitate the delivery of best-in-class services to the end-users. One of the key responsibilities of the service delivery manager is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.A full-time role, the service delivery manager, is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.As the Service Delivery Manager you will be monitored and measured on KPI’s related to customer satisfaction and customer retention.\n

What skills and working characteristics should this person have?

Service Management: have a deep understanding of service management principles, ITIL framework, and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
Client Relationship Management: strong interpersonal and communication skills to build and maintain relationships with clients. Understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
Leadership: possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.
Problem-Solving: be adept at analysing complex situations, identifying problems, and proposing effective solutions. Have the ability to think critically and make decisions quickly to address service-related challenges.
Financial Management: Have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
Continuous Improvement: have a mindset of continuous improvement. Proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

As a Service Delivery Manager, you’ll be responsible for:

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Like the rest of the Infinity team, you'll benefit from:

The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
A newly renovated office with a break-out area, decent coffee, and a pool table.
Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.

What are the next steps?

Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
1st stage interview, usually via Teams.
2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.

","hiringOrganization":{"@type":"Organization","name":"Infinity Group","sameAs":"https://www.infinitygroup.co.uk/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tunbridge Wells","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-18","description":"Safety-Kleen in Linden, NJ is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.\n\n\n
\n\n\n Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.\n\n\n
\n\n\nWhy work for Clean Harbors?\n\n\n

Health and Safety is our #1 priority and we live it 3-6-5!
Focus on maintaining sustainability and cleaning the Earth
Recruiting Pay range; $75,000- $85000 with a 15% bonus opportunity
Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development for all the stages of your career
Company paid training and tuition reimbursement

\n\n\n

Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
Train, develop, and manage sales and service route drivers
Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
Fulfill duties of route driver when s/he is absent
Provide field coaching and sales training to route drivers
Meet with customers periodically to discuss needs
Increase sales portfolio by identifying opportunities
Schedule services to prevent and resolve route issues and complaints
Ensure completion and organization of all mandated paperwork and files.
Follow all local, state (provincial) and federal compliance regulations and rules
Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
Safely observe all corporate operating guidelines and procedures
Observe all company environmental health and safety operating guidelines
Perform other duties as assigned

\n\n\n

Leadership experience
Intermediate computer skills
Excellent customer service skills
Excellent organization and attention to detail
Perform physical functions per job requirements
Successfully complete a background check, drug test, and physical, by position

\n\n\nPreferred Qualifications:\n\n\n

Previous route driver experience
Previous dispatch/logistics experience

\n\n\n
\n\n\n\n Clean Harbors is an equal opportunity employer.\n \n\n

\n\n\n Clean Harbors is a Military & Veteran friendly company.\n \n\n *SK\n \n\n\n #LI-VD1
","hiringOrganization":{"@type":"Organization","name":"Clean Harbors","sameAs":"https://www.cleanharbors.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Linden, NJ, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-18","description":"

Overview

NSC Global is currently looking for a Service Delivery Manager to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Service Delivery Manager

JOB TYPE: US Hours ONLY (8am to 5.30pm EST)START DATE: IMMEDIATELY

Responsibilities

This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This position holds the responsibility for building relationship through open and honest communication. Have the ability to provide comprehensive status reporting to the customer and NSC Global leadership team. Will need to ensure delivery teams meet or exceed all Service Level Agreements and develop and monitor performance objectives for all direct employees. Will need the understanding and ability to create financial forecasts and work with the finance group to ensure revenue and profit targets are met. Complete billing responsibilities in a timely manner and lead collective activities as necessary.

Responsibilities:

To coordinate all resources of the tower (including off-shore)
To orchestrate end-to-end-services for the involved towers (top of stack)
Manage the cooperation between Towers to ensure usage of standard methods and tools wherever applicable
Ensure that account specific processes are applied at all relevant scope
Evaluate and manage service requests
To drive completion of service acceptance, technical assurance and handover processes Being the SPOC in case of escalations & major incidents
Act as the next level of escalation for tower specific technical teams for all service mgmt. processes
Ensure that the Root Cause Analysis for the tower specific services are performed
Raise problem records whenever identified
Raise request for changes, assess prepare, present the change in the CAB to get the approval
Identify and manage all required resources for change planning and execution (including testing, approval and back out plans)
Ensure the quality of asset management requirements in the respective towers
Ensure the CAP planning of the account in the tower on the component level and provision to Manager

Qualifications

Qualifications

College/University degree in IT or 5 - 7 years of equivalent working experiences
Portal, virtualization, application database or hardware knowledge
Solution Architect 3 -5 years, ITL Foundations, Project Management
CRM Experience
Experience in Hardware and Software Migration is an asset

","hiringOrganization":{"@type":"Organization","name":"NSC Global","sameAs":"https://nscglobal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico City (Remote), Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-19","description":"

Leads delivery team, manages, and maintains the overall progress of delivery
Analyze and guide the delivery teams on End-to-End solution hosting and technical aspects of the platform.
Drive relentless improvement of Delivery through adoption of automation tools & practices.
Manages overall requirements and dependencies with other services and domains
Mentors and guide the teams, ensures technical debt of respective service line is controlled and managed.
Collaborate with Product owners and develop strategies and solution of high business value.
Align business and various IT teams across organization to drive common approaches, delivering sustainable, agile, and reusable solutions.
Push forward the capabilities and performance of the team to strengthen and expand service offering of the unit which is aligned with the business needs for today and the future.
Drive conceptualization and ideation process, develop detailed project plans, track and monitor key project health indicators and ensure effective implementation of new services and changes.
Troubleshooting technical issues and ensuring SLAs are met.

Minimum qualifications:

BS in computer Science/IT

Minimum experience:

5-10 years

","hiringOrganization":{"@type":"Organization","name":"HBL","sameAs":"https://www.hbl.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-22","description":"

Vezetőként keresed a következő nagy lehetőséget? Itt egy nemzetközi, folyamatosan növekvő szolgáltató központ élére állhatsz, ahol a megújuló energia és az okosotthon-technológia világában biztosíthatsz kiemelkedő ügyféltámogatást. Közvetlen hatással lehetsz egy dinamikusan fejlődő csapat működésére, és kulcsszerepet játszhatsz a partneri elégedettségben.

Feladatok

Az ügyfélszolgálati csapat operatív irányítása
Szolgáltatási szintek (SLA, KPI) teljesülésének biztosítása és nyomon követése
Eszkalációk kezelése, problémák gyors megoldása
Kapcsolattartás a partnerrel és a belső menedzsmenttel
Folyamatok fejlesztése, hatékonyságnövelés
Csapatmotiváció és teljesítményértékelés

Requirements

Amit várunk

Min. 2-3 év vezetői tapasztalat szolgáltatásmenedzsment / ügyfélszolgálat területen
Magabiztos angol nyelvtudás
Kiváló szervezési és kommunikációs készség
Erős problémamegoldó és döntéshozó képesség

Előnyök

Tapasztalat IT / BPO környezetben
Projektmenedzsment tapasztalat
Többnyelvű csapat vezetésében szerzett gyakorlat

Benefits

Miért csatlakozz?

Egyedülálló, támogató munkakörnyezethez csatlakozhatsz, amely az ambícióra, tapasztalatra és csapatmunkára épülő családias kultúrán alapul. Fontosnak tartják a hosszútávú együttműködést és a folyamatos fejlődési/előrelépési lehetőséget.

ezen kívül:

Fizetett betanítás, amely során nemcsak szakmai tudást kapsz, hanem megismerheted a csapatodat is, hogy már az első naptól otthon érezd magad
Cafeteria
Csapatépítő és szabadidős programok
Modern irodai környezet

","hiringOrganization":{"@type":"Organization","name":"MP Solutions Ltd.","sameAs":"https://www.mps.hu/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Debrecen, Hajdú-Bihar, Hungary","addressCountry":"Hungary","addressRegion":"Europe"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-25","description":"

What this Job Entails:

Scope:

Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.
Follows processes and operational policies while selecting methods and techniques for obtaining solutions.
Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
Develops and administers schedules, performance requirements.
May have budget responsibilities.

Your Roles and Responsibilities:

Provide leadership to diverse operations teams
Implement, monitor and provide timely reports to customers on service delivery metrics
Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams
Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities
Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision
Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary
Further, develop and maintain retention program and incentives for field employee satisfaction
Manage large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements
Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment
Takes ownership for the resolution of highly complex issues and risks that have been escalated
Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
Must be able to lead a cooperative effort among members of a project team.
A track record of successfully delivering a range of complex, high profile IT projects.
Proven track record of implementing and leading improvements in project lifecycle.
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
Passionate about the IT industry and how new technology can improve business outcomes.
Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.
Strong analytical, organizational, communication and presentation skills.
Highly adaptable with the ability to effectively manage multiple concurrent work streams.
Strong business acumen and the ability to provide operational, technical and financial oversight.
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.

Preferred Qualifications:

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$98,040.00 - $154,800.00 USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

","hiringOrganization":{"@type":"Organization","name":"Astreya","sameAs":"https://www.astreya.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-24","description":"

We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service delivery.

Key Responsibilities:

Squad Delivery Management:

Oversee the squad’s delivery performance, addressing resource challenges, delivery issues, and other obstacles affecting team efficiency.

SteerCo Participation:

Represent the offshore squad in Steering Committee (SteerCo) meetings and provide regular updates on resource and squad performance.

Primary POC for Offshore Resources:

Act as the main liaison between offshore resources and the bank, ensuring smooth coordination and resolution of issues.

Employee Onboarding & Offboarding Support:

Facilitate onboarding and offboarding processes for offshore resources, ensuring compliance with bank policies.

Resource Tracking & Reporting:

Monitor resource attendance, work status, and utilization.
Generate reports to track performance and process efficiency.

Employee Query Resolution:

Route all employee queries and concerns through the Service Delivery Manager for timely resolution.

Compliance with Bank Policies & Procedures:

Ensure that all offshore resources are fully aware of banking policies, procedures, and processes and provide necessary guidance.

Performance Management:

Monitor and manage the performance of offshore resources under the SDM’s supervision to ensure high productivity and adherence to SLAs.

Key Requirements:

5 to 7 years of experience in Service Delivery Management or IT Operations Management.
Strong expertise in managing offshore teams and vendor resources within a banking environment.
Experience working with ODC (Offshore Delivery Center) setups.
Excellent stakeholder management and communication skills.
Prior experience in resource planning, utilization tracking, and performance reporting.
Knowledge of banking policies, procedures, and compliance standards.
Strong problem-solving skills to handle delivery roadblocks and operational issues.

","hiringOrganization":{"@type":"Organization","name":"GSS Group","sameAs":"https://gsstechgroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, Karnataka, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-22","description":"

The IT Service Delivery Manager (ITSDM) is responsible for ensuring the efficient and effective delivery of IT

services to meet business needs. This role oversees service management processes, ensures high customer

satisfaction, and aligns IT service delivery with organizational goals. The ITSDM works closely with internal

teams, vendors, and stakeholders to drive service excellence, optimize performance, and improve IT operations.

Role and Responsibilities

Service Delivery & IT Operations Management:

Oversee the end-to-end delivery of IT services, ensuring SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are met.

Manage IT support teams (Service Desk, Infrastructure, Applications, etc.) to deliver high-quality technical support and services.

Develop, implement, and maintain ITIL-based service management processes (Incident, Problem, Change, and Release Management)
Monitor IT service performance and implement continuous improvement initiatives.

Stakeholder

Act as the primary point of contact for business units regarding IT services and escalations.
Work closely with internal and external teams to ensure seamless service integration.

IT Service Continuity & Security Compliance:

Ensure compliance with IT security policies, data protection regulations, and industry best practices.
Conduct risk assessments and proactively mitigate IT service risks.

Strategic Planning & Process Improvement:

Identify opportunities for automation, process optimization, and cost reduction within IT operations.
Align IT services with business objectives by working closely with leadership and IT teams.
Lead IT projects related to service delivery enhancements and digital transformation

Performance Monitoring & Reporting:

Track and report on IT service performance metrics, incident trends, and root cause analyses.
Provide regular reports and insights to senior management on IT service performance.
Ensure end-user satisfaction by conducting surveys and feedback assessments.

Leadership & Team Management:

Lead, mentor, and develop IT service teams to enhance technical and customer service skills.
Drive a culture of service excellence and continuous improvement within the IT department.
Conduct training programs to enhance IT service management knowledge across teams.

Requirements

Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).

∙15+ years of experience in IT Service Management, IT Operations, or a similar role.

∙Cloud native skills

∙Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT

governance best practices.

∙Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment.

∙Excellent problem-solving, analytical, and decision-making skills.

∙Strong leadership, communication, and stakeholder management abilities.

∙Experience with incident management, change management, and IT project management.

Preferred Qualifications:

∙Knowledge of cybersecurity, compliance frameworks, and disaster recovery planning.

","hiringOrganization":{"@type":"Organization","name":"SWATX","sameAs":"https://swatxsolutions.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cairo, Cairo Governorate, Egypt","addressCountry":"Egypt","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-21","description":"

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Title: Service Delivery Manager

Company: New Era Technology (www.neweratech.com)
Employment Type: Permanent (India Payroll)
Work Mode: Remote

\n\n

About New Era Technology

New Era Technology is a global technology solutions provider helping businesses transform with innovative IT, cloud, collaboration, and managed services. With a presence across multiple geographies, we deliver excellence through technology and people, empowering our clients to focus on their core business while we manage the complexity of IT.

\n\n

Role Overview

We are seeking a highly skilled Service Delivery Manager (SDM) to lead our Managed Services delivery function. The SDM will be responsible for driving customer satisfaction, ensuring seamless service delivery, managing SLAs, and providing leadership to the Managed Services Support team. This role will play a critical part in aligning our service operations with business strategy, enhancing client experience, and ensuring profitability.

\n\n

Key Responsibilities

\n
Drive the implementation of the Managed Services strategy and vision, ensuring alignment with business objectives.
\n
\n
Oversee and monitor Service Level Agreements (SLAs), ensuring consistent, high-quality delivery to clients.
\n
\n
Act as the primary escalation point for service issues, ensuring swift resolution and customer satisfaction.
\n
\n
Lead and mentor the Managed Services Support team, fostering a culture of excellence, ownership, and continuous improvement.
\n
\n
Collaborate with cross-functional teams (Operations, Sales, and Account Management) to strengthen service offerings and support new business opportunities.
\n
\n
Monitor service delivery KPIs, prepare regular client health/status reports, and drive corrective actions where required.
\n
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Ensure adherence to Service Management processes, SOPs, and best practices.
\n
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Track account profitability by monitoring labor, overheads, and contract performance.
\n
\n
Work with Sales and Account teams to refine Managed Services offerings and support the success of new accounts.
\n
\n
Contribute to hiring, onboarding, and performance management of technical team members.
\n
\n
Prepare and present monthly Availability & Service Reports to clients and internal leadership.
\n
\n
Support pricing of new client requests and contribute to continuous process optimization.
\n

\n\n

Qualifications & Experience

\n
3–5 years of experience in a Service Delivery Management or equivalent client-facing role.
\n
\n
Strong background with a Managed Services Provider (MSP) or Cloud Services Provider (CSP).
\n
\n
Proven experience in managing SLAs, escalations, and client relationships.
\n
\n
Hands-on experience with ConnectWise PSA (preferred).
\n
\n
Broad technical knowledge across IT infrastructure, cloud, and managed services ecosystems.
\n

\n\n

Skills & Attributes

\n
Strong analytical, problem-solving, and decision-making skills.
\n
\n
Excellent interpersonal, communication, and presentation abilities.
\n
\n
Professional, diplomatic, and customer-focused approach.
\n
\n
Ability to thrive in a fast-paced, multi-tasking environment.
\n
\n
Forward-thinking, energetic, and adaptable to change.
\n

\n\n

Why Join Us?

\n
Be part of a global technology leader with a strong reputation for innovation.
\n
\n
Opportunity to work with diverse clients and technologies.
\n
\n
Collaborative, growth-driven, and flexible remote work culture.
\n
\n
A chance to lead and shape the future of our Managed Services practice.
\n

\n\n

📩 Interested candidates, please share your updated resume at:
madhava.mallela@neweratech.com

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

","hiringOrganization":{"@type":"Organization","name":"New Era Technology","sameAs":"https://www.neweratech.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}}]}

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Overview

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About Empower AI

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\r\n General information\r\n

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Job Description

Qualifications

Travel Required:

Shift:

Duration:

Job Function:

Job Description

Qualifications

Travel Required:

Shift:

Duration:

Job Function:

Key Responsibilities:

Understand clients’ needs, objectives, and business challenges, ensuring services and solutions meet or exceed their expectations.

Drive innovation and develop sustainable solutions to solve complex client requirements throughout the client life cycle.

Oversee the day-to-day service delivery operations, ensuring all services are provided as per the contract and in compliance with service level agreements (SLAs) and operation level agreements (OLAs).

Monitor service performance and report on, including response and resolution times, as well as overall service quality metrics.

Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise.

Implement and maintain best practices, processes, and standards for service delivery.

Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.

Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues.

Provide guidance and support to team members, ensuring high levels of performance and morale.

Skills and Qualifications:

3-5 years of experience in service delivery, account management, or technical customer support related roles. Experience in managing client relationships and leading service delivery teams

Knowledge and experience of industry-standard service delivery methodologies is a plus

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

B.S or B.A preferred but not required

#LI-LH1

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