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Job Description:

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better.

Ferring + You

We are looking for an experienced and collaborative Service Delivery Manager, Global Payroll to lead the implementation and delivery of our global payroll service model. As Ferring transitions payroll operations to external BPO partners, this role will ensure smooth operations, strong performance, and compliance across regions.

Reporting to the Global Head of Payroll, this senior individual contributor role is critical in shaping how payroll services are delivered worldwide. You will drive process optimization, manage service levels, resolve escalations, and partner closely with internal stakeholders and external providers to achieve consistent, high-quality payroll outcomes.

This is a unique opportunity to establish and refine a global service delivery model, enabling the HR community to focus on value-added activities while ensuring efficient and reliable payroll operations across the organization.

Your Day at Ferring

Ensure consistent, high-quality payroll services delivered by BPO partners within agreed KPIs and service levels.
Drive process improvements, leveraging automation and digital solutions to enhance efficiency and effectiveness.
Manage escalations, lead incident resolution, and oversee root cause analysis and remediation plans.
Promote best practices and harmonized payroll processes across regions, elevating global standards.
Support operational change management, including contract amendments and service adjustments, while ensuring compliance with policies, internal controls, and local regulations.
Build strong partnerships with HR, Finance, IT, and external providers to achieve alignment and customer satisfaction.

Behind our Innovation... There's You

Bachelor’s degree in HR, Business, Information Sciences, or related field (Master’s preferred).
10+ years of international experience in HR, HR Operations, Payroll, Service Delivery, or BPO/vendor management.
Proven track record managing payroll BPOs and service delivery models.
Strong expertise in payroll end-to-end processes and time & attendance.
Data-driven mindset with strong analytical and reporting skills, including experience with performance metrics and root cause analysis.
Demonstrated success in process improvement and enhancing service delivery.
Excellent stakeholder management, relationship-building, and communication skills in a multinational environment.
Self-starter with resilience, problem-solving skills, and the ability to lead through influence.
Proficiency in business English; experience with Workday, ServiceNow, payroll interfaces, or Power BI is an advantage.

People come first at Ferring

Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.

Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring.

Parental leave for both birthing and non-birthing parents.

Extended support on family building journey Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.

Behind our purpose… There’s you

If our mission and your vision are aligned, please apply! We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Note to agencies: this search is being managed by Ferring’s Talent Acquisition team. Kindly do not send us spontaneous profiles

Location:

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Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Global Payroll Manager

We are looking to hire an exceptional Global Payroll Manager who can work effectively in a rapidly expanding work environment. The successful candidate will manage a high-performing team of payroll analysts and ensure accuracy in payroll processing. This role reports to the Sr. Manager, Global Payroll.

Global Payroll Processing. Responsible for global payroll processing using Workday HCM. Manage three cycles including commissions, biweekly, and semi-monthly payments. Prepare all termination checks and off-cycle payments. Manage and review payroll to ensure timely and accurate processing with strong data integrity consistent with federal, state, and local wage and hour laws. Ensure all payroll regulatory filings are completed accurately and on time. Conduct quarter/year-end reconciliation of payroll and stock transactions.
Manage Daily Operations. Collaborate to build and scale the payroll department, strengthen internal controls, and accurately manage day-to-day operations.
Review and Approve Payrolls. Set up and manage payroll in new states, provide input to payroll service providers, review, and approve payrolls.
Customer Service. Provide a high level of customer service to finance and non-finance business partners by offering financial insights and relevant reporting.
Manage Audit Requests. Support quarterly reviews and annual audit requests and inquiries from internal and external auditors.
Perform GL Month-end Closing Activities. Execute various GL month-end close activities, including preparation and review of journal entries and balance sheet reconciliations.
Apply and Maintain Tax Information. Apply for tax IDs in new jurisdictions and maintain tax information using ADP Smart Compliance. Experienced with various stock transactions related to payroll reporting and tax withholdings.
Handle Employee Inquiries. Respond to employee payroll inquiries with a sense of urgency, in a kind and empathetic manner, ensuring staff members' needs and concerns are addressed.
Building and Maintaining Pay Policies. Develop and maintain pay policies, payroll calendars, payroll checklists, process maps, and other procedural documentation, ensuring internal controls and procedures are followed to satisfy periodic review in compliance with local laws.
Cross-Functional Partnership. Experience working cross-functionally with business partners in HRIS, Benefits, Compensation, Stock, Finance, and Legal. Effective communication skills with the ability to convey complex ideas.
Handling of the Transition Data Files. Manage the transmission of data files for FSA, HSA & 401K plans.
Audit of Wage & Tax Registers. Conduct year-end audit of Wage & Tax Registers for accurate W2 and T4 processing.

To succeed in this role you must have the following:

5+ years of proven payroll process experience in domestic/international payroll, preferably with Workday Payroll experience; CPP preferred
Good understanding of payroll processes, including payroll journal entries and GL account reconciliation
Working knowledge of payroll policies and procedures, including multi-state and federal pay and tax laws

Desired Qualifications:

Knowledge in Payroll Process, Policies and Procedures: Good understanding, preparation, and knowledge of payroll journal entries and GL account reconciliations. Working knowledge of payroll policies and procedures, including multi-state and federal pay and tax laws.
Knowledge in Excel and Workday: Proficient in Microsoft Excel and Workday.
Organization and Multi-tasking Skills: Excellent organizational, multi-tasking, and prioritizing skills.
Communication and Collaboration skills: Effective communication skills with the ability to convey complex ideas. Strong verbal and written communication skills needed to interface and establish rapport with business partners of the organization.
Exceptional Customer Service Skills. We are looking for a highly motivated professional with exceptional customer service skills to come join us
Proactive and Adaptable: The ideal candidate is a detailed-oriented, self-motivated team player, who enjoys working in a challenging and fast-paced, rapidly evolving, and data-driven organization. A proactive, high-energy attitude geared towards achieving continuous improvement.
Shift: Willing to work on night shift (US Hours).
Work set-up: Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas).

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our Data Privacy Policy

#LI-JS10

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Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

The Global Payroll Manager will be responsible for processing and/or managing payroll for multiple entities around the world. This position will require strong people management skills, coordinating and checking payroll with external vendors, preparing the journal, and making sure payments are made timely and accurately. You will need to work cross functionally with HR, Treasury, external vendors and accounting teams. In this position, you will be part of a dynamic, humble and open-minded team, who processes payroll globally. Can do attitude and willing to roll up the sleeves is a MUST to be successful.

The opportunity

Prepare and/or review payroll runs globally (Cloudpay/UKG OneView and EOR vendors)
Resolve payroll issues and errors by partnering with our business partners.
Work with various stakeholders to improve payroll process
Work independently as well as be a strong contributor within our internal account teams (e.g. align with the regional HR sub-departments & other HR Teams)
Stay up to date with local payroll regulations including international
Act as a functional expert and main contact point regarding payroll related escalations
Act as the main point of contact on the country level for internal and external audits by coordinating payroll feedback and escalating to global leaders when necessary
Oversee relationship with external payroll providers by tracking their performance and establishing KPIs for improvement when necessary
Drive to prepare monthly payroll reconciliations, journal and accrual reports
Take ownership and represent the payroll function during ongoing projects
Review and suggest process optimizations to ensure alignment with local rules and global processes, and compliance
Understand end-to-end payroll functions and is able to relate these to company objectives
Ensure and oversee compliance with statutory and SOX reporting and filing requirements
Challenging As-Is and fueling projects with the concept of new/better way of working
Deliver team targets
Maintain, achieve and improve SLAs and create new plans if necessary
Help achieve high-team satisfaction, motivation, and great transparency within the team
Ensure that stakeholders receive clear and timely communication
Additional duties and responsibilities as assigned

Skills you should HODL

Minimum 8+ years of experience working in a payroll/accounting environment
Minimum of 3+ years of experience in team management and coaching
Experience in payroll, payroll tax and compliance internationally (EMEA, APAC, Americas)
Excellent written and verbal communication skills is a must
Experience with start-up companies preferred
Experience with payroll/accounting technology (ex: Workday, Netsuite, CloudPay, UKG, ADP)
CPP or CPM is a plus
Ability to work effectively as an individual and as a team member
Ability to take ownership of payroll processes
Problem solving mindset & positive attitude
Excellent organizational skills and ability to multitask
A high level of accuracy and attention to detail
Crypto experience is a plus
Ability to work remote effectively

#LI-Remote #USUKEU

This job is accepting ongoing applications and there is no application deadline.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Stay in the know

Learn on the Kraken Blog

Connect on LinkedIn

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ABOUT US

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The ROLE

Under the direction of the Global Payroll Manager, the “Global Payroll Coordinator – APJ” is responsible for the day-to-day operation of payroll for the Australia, Japan, New Zealand, Philippines, and Singapore payrolls. This individual must be a self-starter with a strong attention to detail, possess excellent English written and verbal communication skills and effectively interact with all levels of staff.

[ This role has been designated as a remote position allowing qualified talent throughout the listed country to be considered for the opportunity. ]

WHAT YOU WILL DO

Data entry of all APJ payroll items into various payroll processing reporting systems. Entries include new hires, terminations, salary increases, pension, tax and benefit entries, salary changes, etc.
Maintenance and reporting of some hourly employees to their payroll processors.
Close collaboration with the APJ HR team adhering to previously set deadlines, and the payroll reporting structure.
Effective pre and post auditing of all payrolls ensuring accuracy and that payments are fully supported by valid approvals.
Post payroll reporting and arranging for any payments to governmental benefit and taxing agencies.
Act on correspondence for all payroll notices.
Continual auditing of payroll data and processing of any year-end tax statements.
Maintain the APJ regional “payroll mailbox” to ensure that all employee or management queries are resolved or acknowledged within the same day.
Assist in the completion of any outside payroll audits and the integration of any payroll systems in the future.
Prepare and book monthly, bi-weekly, or semi-monthly payroll journal entries in compliance with GAAP.
Record and reconcile payroll-related accruals including bonuses, commissions, PTO, and benefits
Ensure accuracy and completeness of payroll data transferred from payroll systems to the general ledger.
Perform account reconciliations for all payroll-related accounts, including wages, taxes, and benefits.
• Support month-end and year-end closing activities related to payroll.
• Assist in internal and external audits by providing necessary documentation and analysis.
• Maintain proper documentation and ensure compliance with internal controls and company policies.
Any ad-hoc projects assigned by the Global Payroll Manager.

WHAT IT TAKES

Excellent Microsoft Excel skills are a must. Proficiency in Microsoft Word, and Teams.
Prior payroll experience in APJ countries necessary.
Demonstrated ability to quickly learn new computer systems necessary.
Excellent English speaking, writing and reading a must
Concur, Great Plains, Success Factors experience a plus.

Be fully aligned to our core values:

Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have.
Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday.
Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day.
Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. #LI-DNI

WHAT WE OFFER

Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.

Our Commitment to Inclusion

At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team.

We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.

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Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As one of our Global Payroll Support team members you will join our Global Payroll Support team in Colombo, Sri Lanka where we strongly believe that working hard and having fun are two compatible elements.

This role has some specific regular tasks but also has many ad hoc tasks.

Tasks include but are not limited to:

Collecting and recording global payroll changes information
Liaising with the Global Payroll Executives to process the Global payrolls
Maintaining data integrity between the IFS HRIS and payroll systems

Requirements

Do you have an interest in developing a career in payroll?
Excellent interpersonal skills and the ability to manage multiple tasks simultaneously.
Be agile, collaborative and trustworthy
Enjoy working in a fast-paced global environment
Adapt quickly and have a positive response to change
Have a good understanding of payroll principles - payments, deductions, and employer costs
Able to work closely with IFS HR and payroll teams to ensure data integrity, system efficiency and quality in the payroll process, whilst also understanding the impact for changes not only within payroll system but in finance as well
Be skilled in Excel with the ability to build reports
Be able to build and maintain strong peer group relationships
Have a track record of continuous improvement and measured success
Must be willing to work EU / UK standard hours when necessary

Qualifications

A relevant University Degree
2 to 3 years’ experience working in a payroll team
Previous global payroll exposure would be an advantage

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

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This position oversees payroll operations for Global, ensuring efficient service delivery. You will serve as the primary contact for payroll-related inquiries from employees, HRBP's and external partners. Having an accounting knowledge is a plus.

Job Duties:

Payroll Operations

Ensure timely delivery of payroll results and associated activities carried out accurately on a monthly basis within the defined timelines.
Develop standard procedures, prepare reports, and maintain documentation. Perform payroll checks, tax calculations, and benefit payments.
Accurately process payroll for new joiners and leavers in compliance with state regulations.
Review and complete tax and other statutory payroll filings before deadlines.
Manage and record employee attendance.
Prepare payroll, employee advances, medical insurance, and other related tasks.
Adhere to statutory compliance requirements and identify any shortfalls or risks.
Support internal and external audits.
Handle payroll and reimbursement queries, effectively communicating with employees to resolve their concerns.
Knowledge of APAC country tax and SSC compliance is an added advantage.
Prepare weekly, monthly, quarterly, and year-end reports as needed.
Post payroll transactions and ensure monthly reconciliations are completed according to the payroll calendar.
Stay updated with relevant regulatory changes to ensure accuracy.
Exposure and experience in other APAC countries payroll is an added advantage.

Champion Process Improvement

Identify opportunities to enhance payroll delivery performance.
Foster a mindset focused on process improvement to implement new ideas and streamline the payroll experience for employees.
Exercise independent discretion and judgment frequently to achieve desired outcomes.
Lead or collaborate on payroll initiatives that drive business results when needed.

Promote Team Culture

Collaborate with broader teams across Globe.
Proactively assist in processing high-volume transactions.
Partner with relevant resources to implement payroll initiatives and ensure compliance with laws and company policies.
Foster strong partnerships to deliver HRBP, HR operations, and Total Rewards support.

You Must Have:

5 years of experience in a similar role, with exposure to global payroll is preferred
4+ years of experience in Payroll
Minimum 3 years of experience with Oracle HCM Application and ADP is an added advantage.
Minimum 3 years in Accounting Knowledge, particularly in GL posting and reconciling with payroll results, is beneficial.

We Value:

Familiarity with leave and absence systems is an added advantage.
A willingness to listen and understand employee issues with an open mind, and the ability to maintain dialogue during adversity.
Experience in handling local government systems.
The ability to navigate and connect with the right support within the APAC and EMEA organizations.
Autonomy and proactive anticipation of deadlines.
A results-oriented mindset, driven by commitments.
The ability to think creatively to solve operational issues.
Demonstrated analytical and problem-solving skills.
Ready to work in 12pm - 9pm IST.

WHAT'S IN IT FOR YOU:

Hybrid working environment
Working with a global team
Medical Insurance for the Individual, Spouse and Kids.
No weekend

#LI-JR2

\n\n\n\n\n\n\n\n \n \n\n\n\n\nSame Posting Description for Internal and External Candidates\n\n\n\n

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the \"EEO is the Law\" poster, \"EEO is the Law\" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

","hiringOrganization":{"@type":"Organization","name":"Resideo","sameAs":"https://www.resideo.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"BANGALORE METROPOLITAN AREA, KARNATAKA, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Global Payroll Manager","datePosted":"2025-07-18","description":"

As a Global Payroll Manager, you will play a pivotal role in ensuring the seamless integration of our payroll solutions with various partner systems, including HR software, time and attendance systems, and accounting platforms. You will manage a small team and oversee the day-to-day operations of our global payroll partners. Your contributions will directly impact the user experience, product functionality, and operational excellence of our payroll platform.

Key Responsibilities:

Support Product Development:

Become a power user of the Helios platform to deliver effective training, build SOPs, and provide expert guidance to internal teams and customers.
Collaborate cross-functionally with Sales, Customer Service, Product, and Engineering to enhance the customer journey.
Lead initiatives to optimize onboarding workflows through process improvements and automation.
Conduct rigorous testing and quality assurance of integrations to ensure data integrity and system stability.
Troubleshoot integration-related issues and collaborate with internal and external stakeholders for resolution.
Create and maintain comprehensive documentation, including setup guides and troubleshooting resources.
Monitor integration performance and implement enhancements to improve reliability and efficiency.

Global Payroll Compliance:

Maintain Regulatory Awareness: Monitor and interpret global payroll legislation and regulatory changes to ensure ongoing compliance across all jurisdictions.
Audit & Risk Management: Conduct regular internal audits of payroll processes and documentation to identify and mitigate compliance risks. Ensure payroll workflows are compliant with ISO and SOC standards.
Policy Development & Enforcement: Develop, implement, and enforce global payroll compliance policies and procedures in alignment with corporate governance.
Training & Guidance: Provide training and support to internal teams and stakeholders on payroll compliance requirements and best practices.
Data Privacy & Security: Ensure payroll data handling complies with global data protection regulations (e.g., GDPR, PIPEDA).
Issue Resolution: Investigate and resolve compliance-related payroll discrepancies or escalations in a timely manner.
Documentation & Reporting: Maintain accurate and up-to-date documentation of payroll processes, controls, and compliance reports for audit readiness.
Oversee the compilation and validation of Helios’ Country Profile data
Ensure all integrations comply with data protection and security standards (e.g., GDPR, SOC 2).

Support & Client Consultation:

Serve as a point of escalation for complex, multi-country payroll issues, ensuring timely and trust-building resolutions.
Provide expert consultation on global payroll practices, tax regulations, and compliance nuances.
Partner with internal teams to resolve issues and communicate resolutions clearly to clients.
Collaborate with Customer Success team to deliver proactive updates and best-practice guidance.
Contribute to training resources that reduce escalations and enhance team knowledge.
Ensure client support meets strict SLAs and reflects a high standard of service.

Team Management:

Oversee daily team operations and track performance against KPIs and quarterly goals.
Provide coaching, feedback, and training to foster continuous learning and development.
Lead knowledge-sharing sessions to elevate payroll expertise across the team.
Identify and implement opportunities to improve operational efficiency and scalability.

Global Year-End Process

Accountable for all year-end activities related to the Employer of Record and Independent Contractors, including but not limited to accuracy of the tax forms, timeliness, and cost associated with generating the tax forms.
Coordinate with global payroll providers and vendors to ensure timely and accurate submission of year-end tax documents (e.g., W-2s, 1099s, T4s, P60s).
Review and reconcile year-end payroll data to ensure compliance with local tax regulations and internal policies.
Manage year-end communications with internal stakeholders and external contractors regarding tax form distribution and deadlines.
Lead year-end audit preparation by compiling necessary documentation and responding to auditor inquiries.
Implement process improvements to streamline year-end reporting and reduce errors or delays.
Monitor legislative changes in tax reporting requirements across jurisdictions and ensure timely updates to processes and systems.
Support issue resolution related to incorrect or missing tax forms, coordinating with vendors and internal teams as needed.

Develop and maintain year-end process documentation and training materials for internal use

What You’ll Bring:

5-10 years of proven experience managing global payroll operations in a high-growth or startup environment.
Strong communication skills with the ability to explain complex data clearly across formats.
Experience with Managed Payroll Services and working across multiple time zones.
Comfortable working remotely and independently in a fast-paced, evolving environment.
Multilingual capabilities (English required; additional languages a plus).
Deep knowledge of multi-country payroll, tax principles, social security, and wage laws.
Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday).
Client-Centric Approach: Experience supporting high-touch enterprise accounts and managing escalations with professionalism.
Problem-Solving Skills: Skilled in analyzing payslips, reconciling payroll data, and resolving complex issues.
Adaptability: Thrive in ambiguity and adapt quickly to shifting priorities and jurisdictions.
Analytical Mindset: Strong research and documentation skills with a focus on workflow optimization and process improvement.

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Job Summary

Payroll Specialist is responsible for executing the organization's payroll activities, ensuring pay is processed on time, accurately and in compliance with government regulations. This role involves payroll, aiding in data gathering, assisting in ad hoc projects and additional payroll works when required.

Job Requirements

Payroll Processing: Work with vendor for preparation and distribution of the company's payroll, ensuring accurate and timely processing of payroll transactions including salaries, benefits, taxes, and other deductions.

Compliance: Ensure compliance with as per the government legislation requirements. Stay updated on changes to laws and regulations that affect payroll processes.

Reporting: Assisting in data gathering/collation based on adhoc requirements from various teams for data analysis, financial projects, etc.

Systems knowledge: Strong in Excel (data analysis, reporting, and payroll calculations) and experience in AI/Robotics is an advantage.

Audits and Reconciliation: Support audit related data collation in co-ordination with the internal payroll team and payroll vendors.

Process Improvement: Continuously evaluate payroll processes and implement improvements to increase efficiency and accuracy. Develop and document payroll procedures and policies.

Ad hoc project: Assistance in any ad hoc project to be assigned when request.

Work as team: You will be part of a Global payroll team and you may be requested to work with team mates to perform additional works.

Education

7+ years of experience in global payroll

","hiringOrganization":{"@type":"Organization","name":"NetApp","sameAs":"https://www.netapp.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore, Karnataka, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Global Payroll Manager","datePosted":"2025-08-05","description":"

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is seeking an experienced and detail-oriented Global Payroll Manager to oversee payroll operations across multiple countries. This role will manage the day-to-day processing, ensure compliance with local regulations, and serve as a trusted partner to employees and cross-functional teams. The ideal candidate possesses in-depth expertise in payroll administration, global compliance, and system optimization, along with a strong focus on accuracy and discretion. This individual reports to the VP, Global Controller. The position actively embodies skills that will elevate the core values and mission of LivePerson, Inc.

As a Global Payroll Manager, you will help drive the success of the LivePerson Payroll team. The candidate possesses strong organizational and communication skills. The candidate will be self-motivated with the ability to provide solutions for the issues identified. The successful candidate is a competent individual with integrity, accountability, strong interpersonal skills, and a team player. The position requires a “hands-on” person who is flexible, hard-working and able to work well under pressure.

You will:

Payroll Operations: Direct and oversee the accurate processing of semi-monthly, global payroll, including salaries, overtime, benefits, deductions, and taxes. Own end-to-end payroll operations across all global locations, ensuring accuracy, timeliness, and compliance with local laws and regulations.
Payroll Policy: Develop and implement consistent payroll policies, procedures, and controls across regions
Compliance: Ensure adherence to federal, state, and local payroll laws and maintain compliance with LivePerson policies. Oversee compliance reporting, audits, and filings related to payroll and tax authorities in multiple jurisdictions.
Process Improvement: Analyze existing payroll processes, identify opportunities for improvement, and implement streamlined workflows to enhance efficiency and accuracy.
Reporting: Generate and analyze payroll metrics, providing insights and recommendations. Provide reporting and insights to Finance leadership for forecasting, budgeting, and strategic planning.
Problem Solving: Troubleshoot payroll-related issues and discrepancies, ensuring timely and reliable resolution to support employee satisfaction.
Employee Support: Respond to employee inquiries regarding payroll, deductions, and tax withholdings. Resolve payroll discrepancies and issues promptly.
Collaboration: Partner with HR, Finance, and Legal to ensure proper alignment of payroll with benefits, equity, and tax regulations.
Vendor Management: Manage relationships with third-party payroll vendors, ensuring service-level agreements are met and costs are optimized.
Team Leadership: Manage and mentor a small payroll team, fostering a culture of collaboration, growth, and continuous learning.

You have:

6+ years of payroll experience, with at least 3+ years in a global payroll leadership role.
Strong knowledge of payroll regulations, tax compliance, and employment laws across North America, EMEA, and APAC
Proven track record managing payroll operations in a Global Technology SaaS organization
Experience with global payroll systems (e.g.,UKG (Ultipro), Activpayroll, Activ8, ).
Experience with Fidelity (SPS and DC Management), Pangburn (Executive Deferral Provider), Manulife (Canada Pension Provider), and Concur Expense Reimbursement
Strong advanced skills in Excel (VLOOKUP/XLOOKUP)
Strong analytical, organizational, and problem-solving skills.
Excellent communication skills with the ability to maintain confidentiality and build trust.
CPP, GPHR, or equivalent certification preferred.
Bachelor’s Degree
Attention to detail
Organizational awareness

Benefits:

The salary range for this role will be between $100,000 to $125,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

Health: medical, dental, and vision insurance and wellbeing resources and programs
Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
Family: parental leave, maternity support, fertility services
Development:Access to internal professional development resources.
Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
#LI-Remote

Why you’ll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

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Overview:

You will:

Payroll Operations: Direct and oversee the accurate processing of semi-monthly, global payroll, including salaries, overtime, benefits, deductions, and taxes. Own end-to-end payroll operations across all global locations, ensuring accuracy, timeliness, and compliance with local laws and regulations.
Payroll Policy: Develop and implement consistent payroll policies, procedures, and controls across regions
Compliance: Ensure adherence to federal, state, and local payroll laws and maintain compliance with LivePerson policies. Oversee compliance reporting, audits, and filings related to payroll and tax authorities in multiple jurisdictions.
Process Improvement: Analyze existing payroll processes, identify opportunities for improvement, and implement streamlined workflows to enhance efficiency and accuracy.
Reporting: Generate and analyze payroll metrics, providing insights and recommendations. Provide reporting and insights to Finance leadership for forecasting, budgeting, and strategic planning.
Problem Solving: Troubleshoot payroll-related issues and discrepancies, ensuring timely and reliable resolution to support employee satisfaction.
Employee Support: Respond to employee inquiries regarding payroll, deductions, and tax withholdings. Resolve payroll discrepancies and issues promptly.
Collaboration: Partner with HR, Finance, and Legal to ensure proper alignment of payroll with benefits, equity, and tax regulations.
Vendor Management: Manage relationships with third-party payroll vendors, ensuring service-level agreements are met and costs are optimized.
Team Leadership: Manage and mentor a small payroll team, fostering a culture of collaboration, growth, and continuous learning.

You have:

6+ years of payroll experience, with at least 3+ years in a global payroll leadership role.
Strong knowledge of payroll regulations, tax compliance, and employment laws across North America, EMEA, and APAC
Proven track record managing payroll operations in a Global Technology SaaS organization
Experience with global payroll systems (e.g.,UKG (Ultipro), Activpayroll, Activ8, ).
Experience with Fidelity (SPS and DC Management), Pangburn (Executive Deferral Provider), Manulife (Canada Pension Provider), and Concur Expense Reimbursement
Strong advanced skills in Excel (VLOOKUP/XLOOKUP)
Strong analytical, organizational, and problem-solving skills.
Excellent communication skills with the ability to maintain confidentiality and build trust.
CPP, GPHR, or equivalent certification preferred.
Bachelor’s Degree
Attention to detail
Organizational awareness

Benefits:

Health: medical, dental, and vision insurance and wellbeing resources and programs
Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
Family: parental leave, maternity support, fertility services
Development:Access to internal professional development resources.
Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
#LI-Remote

Why you’ll love working here:

Belonging at LivePerson

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\nEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.\n

Global Payroll Specialist

Ebury Bucharest - 4 days in the office and 1 day of home office per week

We are looking to broaden our Global Payroll team with a new team member who can help out to support our payroll process around the EU and globally.

About the role:

End to end processing of bi-monthly and monthly payrolls as part of a small team.
Analysis and documentation of each countries control framework and payroll processing guidance.
Ad hoc project support.
Manage relationships with various stakeholders (i.e., Finance, HR, etc.) and the payroll provider to ensure end-to-end process excellence.
Ensure compliance with statutory regulations and company policies
Performing reconciliations and audit tasks for monthly payrolls.
Stay up to date with local payroll regulations.
Support Finance teams with month-end close and reporting activities.
Regularly review payroll processes and procedures to ensure efficiency and reliability.
Attend to all escalated and critical payroll related issues on a timely basis.

Candidate profile:

At least 3 years’ experience of processing payroll across multiple countries.
Experience of working with a global payroll provider/system
Experience in working with manual processes undergoing automation transformation
Process documentation and control framework building/writing
Ability to take ownership of payroll processes;
Problem solving mindset & positive attitude;
Excellent organizational skills and ability to multitask.
Excellent language communications skills in English and Romanian
Advanced Excel (pivot tables, v-lookup and other formulas)

#LI-LK1

#LI-HYBRID

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

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We are hiring a Global Payroll Expert!

Would you like to join a dynamic international team shaping the future of global payroll?

Location - Cami Antic de Valencia 54 - 99220, 08005 Barcelona

Hybrid working – 3 days in office and 2 days from home

The role is composed by two main dimensions:

Global Payroll Standards and Service Alignment: This role is a key influencer for the current and future Global Payroll Offer. In conjunction with management and as part of the Global Payroll, adapt in country/region specifics concepts into global ones and when applicable, vice versa. Bringing strategies/approach to harmonize elements of the offer into consistent services. Ensure ways to reduce complexities and take all opportunities to harmonize content, terminology and references across countries and among the different business units. Bring Subject Matter Expertise to ensure that services are delivered consistently across a global scope of international payroll providers. The role is to align and formalize payroll and related services by means of policy, process and procedure.

Legislative Compliance: To act as an expert related to payroll legislative updates, ensuring that the business and the clients are aware of legal changes affecting payroll and the impacts on the service, process, partners, ADP and clients. Aswell as the solution defined is in line with the service offer.

Responsibilities

The Global Payroll Standards and Service Alignment

Define service standards, templates and processes to apply across the Network.

Create opportunities to increase services (existing and to be determined) to be offered to the different client segments seeking opportunities for business growth. Package them into a logical group of services.
Present reasoned arguments to support business initiatives and related investments (business case) and presenting them in a formalized and synthesized way. Raising business impacts (taking into consideration the specifications) related to these services.
Analysis of services offered and provided to client to help in determination of standards.
Take in consideration the “network” of payroll subcontracting vendors (Streamline Network) when contributing to the definition of the payroll standards in order to ensure that the “network” is aligned and able to deliver to the global standard.
Create a simple model for payroll offer that covers the complexity of the payroll in all the regions and satisfy the needs of the different segments of clients.
Subject Matter experts on the payroll process/practices for the countries assigned
Formulate internal criteria/principles for the different services in the Service Definition.
Simplify the structure of additional services in order to make them part of the payroll offer.
Provide insights (bring information and data to support decision) and identify key costs points to deliver services and influence pricing development for additional services (AOS).
Actively looks at the global payroll model to identify potentials standardizations and/or defined methodology to payroll activities.
Create and maintain the standard templates around partner documentation.
Point of contact for requests and questions around global payroll concepts.
Support on client escalations when required as an expert.
Identify and work with the Network Operations Team to ensure alignment
Determine the critical elements around service coverage to be considered as part of the Due Diligence & Acquisition processes as well as the showstoppers to collaborate with the potential partner or accept a new payroll platform.
Define the standards in regards process and accepting criteria around service coverage for the onboarding of a new partner or new payroll platform.
Identify best practices in the different regions in order to implement them cross regions improving the client experience and level of service offered.
Support Network team during negotiations with partners providing the required analysis and arguments to defend the company position.
Service Alignment
Explain to partners and potential partners the expectation around the service definition.
If gaps are identified, negotiate the service alignment.
Work in collaboration with Executive Relations to align partner and negotiate add-on prices (if necessary).
Document all agreements and ensure understanding for all different parties which is the scope of service, how is it delivered, roles and responsibilities between local partner and local client.
Support the Network Team with SME knowledge for service related cases.
Take part in projects for service simplification for the designated region to support better client experience .

Legislative Compliance

Ensuring Partner´s compliance with new local payroll legislation

Central reference and contact point for Streamline countries
Works in alignment with internal legislation team across ADP direct service countries
Communicates with related groups through written and orally as subject matter expert
Ensure local partners follow the same standard process
Assess potential impacts and monitors the accomplishment of the solution delivery plan
Assess any potential significant impacts & risks that may affect local payroll services
Leads the execution of the solution delivery plan: manages scheduling, committee meetings, follow-up communications with contributor teams
Depending on the level of impact, prepares a first assessment with the aim of handover the lead of the execution to Business Continuity team
Guarantee proper communication to HQ clients
Issue bulletins to clients HQ to explain the law and impacts, highlighting the key information such as the actions to be performed by their subsidiaries based on the information provided
Supervises that external bulletins are storing correctly in Streamline central tool
Keeps updated stakeholders and contributors and gathers the required approvals
Coordinates the publication in the internal & external sites in a timely fashion to the business
Services related with Insightful Expertise delivery of partner documentation
Tracks and keeps updated specific reports conjointly with other ADP teams
Proactively seeks out improvements in effectiveness and excellence the service delivery
Creates guidelines, FAQs and support material about legislative updates
SME for internal clients for the questions related to this matter

Education & Experience:

Bachelor's degree
Proficient in MS Office Suite
Experience in payroll and/or HR

Skills:

Strong English written and oral communication skills
Strong analytical skills, critical thinking and attention to detail
Experience in working in an International environment and/or with cross-cultural sensitivity
Language skills is a bonus

Benefits:

Private medical insurance with AXA
Life Assurance
Flexible Compensation program
Economical help for glasses and contact lens, 180 € maximum per year
Economical help for children, 90 € maximum per year and per child until 16 years
22 working days of holidays
3 personal days off

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

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About the job

Our Essence

Patria is, essentially, a long-lasting and resilient entrepreneurial Partnership, that continually assesses the environment and identifies trends. We quickly adapt our investments and product offering to capture investment opportunities derived from such analysis, delivering consistent results to our clients and creating long-lasting impact for all our stakeholders. We are home to professionals who carry this entrepreneurial spirit as a live and dynamic Partnership, where new members are welcome, and we evolve with their expertise and cultural characteristics. We know how to transform ideas into real business opportunities and are engaged in the development and perpetuation of the Partnership.

About Patria

Patria is made of high performers like you. Behind every result we achieve as a team, there are talented people with unique set of skills: From an entrepreneurial spirit to a high performance mindset. From high-level expertise to a hands-on approach.
\nIt is through these qualities that we have fostered trusting relationships with each of our clients. We proudly highlight our high returns to our investors coupled with our unwavering commitment to ethical values.
\nThat’s why we have been known as the regional and sector specialist in alternative asset management with on-the-ground expertise everywhere we operate. Patria anticipates trends to create long-lasting impact for all our stakeholders for over 35 years. We envision to keep delivering consistent results to better serve our clients.
\nWe are considering candidates in Brazil, Chile and Uruguay!

Global Payroll Associate

Roles & Responsibilities

Manage global payroll operations across Brazil, Chile, Colombia, Uruguay, Argentina, USA, United Kingdom, Dubai, Hong Kong, and Cayman, ensuring accuracy, compliance, and efficiency in partnership with our internal HRBPs, TMF (payroll provider), and the dedicated team.
Oversee outsourced employees in collaboration with providers such as Deel, Vistra, Amaris, etc.
Ensure SOX controls are applied to all payroll processes, including validation of TMF calculations and procedures.
Partner with internal and external auditors to address audit requirements and resolve compliance issues.
Stay abreast of changes in global payroll regulations and ensure timely adaptation of processes.
Act as payroll accountant, providing detailed explanations of payroll figures to accounting teams and external auditors.
Support global payroll transformation initiatives and M&A integration projects.
Develop and implement payroll processes to improve workflow through automation and enhanced data management.
Collaborate closely with cross-functional teams and external vendors to deliver business-as-usual payroll tasks.

Requirements

10+ years of experience in global payroll operations, ideally with previous experience at TMF.
Proven experience managing payroll across multiple countries and working with outsourced providers.
Strong understanding of SOX controls and compliance requirements.
Experience supporting payroll transformation and M&A integration.
Advanced proficiency in ERP systems, particularly Oracle (highly desirable for current and future projects).
Fluent in English; intermediate Spanish is highly valued.
Excellent analytical, organizational, and communication skills.
Ability to work collaboratively with cross-functional teams in a fast-paced, international environment.

Work Environment

It isn’t just the performance that matters. We also care about the way we achieve our targets. We see our way of working as a differentiator, which contributes to retain the best team, to establish long-term relationships with clients, to expand to other countries, and to attract investors and partners who allow us to generate superior returns:

Ethical
Aligned to Our Clients' Objectives
Associative and Complementary
United by a Purpose
Disciplined, Criteria-driven and Hands-on
Environment that Fosters High-Performance

Diversity

At Patria we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.

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\n \n General Information\n

\n\n\n\n\n\n\n Job Advert Title\n \n\n Global Payroll Lead\n \n\n\n\n Location\n \n\n United Kingdom\n \n\n\n\n Function/Business Area\n \n\n Human Resources\n \n\n\n\n Employment Class\n \n\n Permanent\n \n\n\n\n\n\n\n

\n \n Description\n

\n\n\n\n\n\n\nGlobal Payroll Lead

About Astellas:

At Astellas, experience is coupled energised with a relentless challenger spirit.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We are unusual in our ability to combine the experience, expertise and resources of an established company with the agility, flexibility and tenacity of a start-up. Relentless curiosity and a hunger for discovery flows throughout our entire organisation.
We harness the latest technology and insights from big data with our research expertise to create powerful solutions that could transform the way doctors and nurses treat and care for their patients. We are accelerating product development, driving operational efficiencies and gaining a better understanding of the needs of patients and their healthcare providers.
We partner and collaborate with academic research institutes and biotechnology companies who share our passion for bringing breakthrough discoveries to patients.
The Opportunity:
As the Global Payroll Lead you will be responsible for overseeing the end-to-end payroll process, ensuring full compliance across multiple regions (APAC, EMEA, LATAM, US), ensuring compliance with local tax and labour laws, and driving continuous improvement in payroll operations. This role ensures timely and accurate payroll delivery, supports audits, and partners with HR, Finance, and external vendors to optimize payroll systems and processes. The role will report into the Global HR Workforce Services Lead and will be managing circa 10 direct reports in a global environment. This position is based out of Addlestone, UK.
Hybrid Working:
At Astellas we recognise the importance of balancing your work and home life. This role offers a remote working solution so you can optimise the most productive work environment for you to succeed and deliver
Key Responsibilities:

The role is accountable for ensuring accurate and timely delivery of the ‘accurately payroll processing and providing data and insights on the volume of activity, trends, issues, concerns, and success stories.
Accountable for the day-to-day delivery of the payroll Outsourced vendors, managing escalations in the services across multiple regions, as well as being escalation route for more complex, sensitive payroll queries, ensuring effective resolution with minimal business impact
Responsible for the oversight and management of the JSOX and Audit monitoring and reports as directed and needed by internal audit.
Work closely with People Team to execute and deliver Cyclical HR Processes Merit, Bonus where it impacts payroll administration
Payroll Approval – Reviews and approves payroll before it gets processed for payment ensuring appropriate back up is provided for every single transaction
Promote the Continuous Improvement mind-set through acting as a Change Agent, training and encouraging continuous Improvement initiatives at all levels of the People Services organisation

Essential Knowledge & Experience:

Experience in payroll operations within a global organisation.
Proven experience working with outsourced payroll vendors
Familiarity with multi-country payroll processing and statutory compliance in regions such as APAC, EMEA, LATAM, US
Must have significant experience in a leadership role with proven team management skills.
Advanced proficiency in both written and spoken English

Preferred Experience:

Knowledge of payroll systems such as SAP, ADP.
Excellent analytical, problem-solving, and communication skills.
Has meticulous attention to detail with a keen sense of ownership and accountability

Education:

Minimum Bachelor's degree in Human Resources or equivalent.

Additional information:

This is a full time, permanent position.
This position is based in our Addlestone office in the United Kingdom.
This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per quarter in our Addlestone office. Flexibility may be required in line with business needs.

What We Offer:

A challenging and diversified job in an international setting.
Opportunity and support for continuous development.
Inspiring work climate.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#LI-Addlestone#LI-Hybrid#LI-EN1

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Description

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

What will you be doing?

Payroll Ownership & Support:

Assist and back up payroll operations for Cyprus, UK, and Germany.
Become the primary contact for payroll data preparation and controls across:
USA, Australia (incl. Spaceship entity), Singapore, Denmark, Belgium, UAE, Malta, Gibraltar, Seychelles.
Support payroll payment processing across all entities (as backup).

System Integration & Projects:

Lead a one-time implementation of Australia Spaceship and Belgium payroll into the Papaya platform.

Reporting & Compliance:

Prepare monthly global analytics reports comparing payroll costs.
Generate and maintain vacation accrual reports from Bob HR system (post-module implementation).
Provide feedback to HR on basic salary reconciliations using Bob reports.
Handle bonus provisions, equity data collection (options, credits, ESPP), and allocate to relevant entities.

Vendor & Invoice Management:

Download and forward Papaya invoices for accounting payment processing.
Open and manage purchase orders for payroll-related providers.
Review and approve monthly payroll provider invoices.

Controls & Audit Support:

Adapt payroll controls to SOX compliance processes.
Monitor and follow up on employee pensions and ledger accounts.
Support the annual EY audit (Jan–Mar) with reporting and audit responses.

Requirements

Proven experience in global payroll across multiple regions.
Experience with Payroll and HR Systems (we use Papaya and Bob)
Strong Excel proficiency (VLOOKUP, Pivot Tables).
Ability to work on time-sensitive tasks and crucial deadlines.
High service orientation and commitment to accuracy.
Excellent communication skills to coordinate with key internal and external stakeholders groups globally.
Ability to work independently and collaboratively in a team.

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Job Summary:

The role of the Global Payroll Manager is to ensure the delivery of service excellence for clients through building and maintaining effective internal relationships and acting as a liaison for payroll-related processing.

The role of the Global Payroll Manager will ensure that all activities are performed in a manner that meets ADP and client expectations and ADP Service standards.

The Global Payroll Manager has a direct relation with the Global Payroll Sr. Manager and is accountable for 4 areas:

Client experience
People management
Process management
Business and productivity management

Responsibilities:

Client Experience

Builds and maintains relationships with clients and internal partners to foster trust, commitment, accountability and results.
Is informed about the contractual requirements and the payroll scope for each client.
Ensures that timeliness, payroll output accuracy and SLAs of the payroll delivery to the client are met and achieves internal and external client satisfaction.
Reviews and analyses the Net Promoter Score (NPS) and client’s feedback and create management action plans, as appropriate to meet client’s satisfaction.
Ensures that monthly service review calls with the clients are put in place and attend the calls when needed.
Highlights and escalates relevant matters that may impact the running of client payrolls and proposes appropriate solutions and workarounds to mitigate the impact.
Works effectively across the Central organization to resolve client issues.
Manages clients’ escalations together with the CAM and, if necessary, with the Service Sr. Manager/Sr. Service Director.

People management

Leeds a team of 3 up to 14 Associates, or as per the ADP recommended span of control
Participates in the recruitment process for new hires.
Ensures that all team members have the appropriate training plan as defined in the job description and that skills and capabilities base meets work demand.
Reviews and proposes improvement actions to training plans (onboarding, continuous learning etc.) in coordination with the Central Knowledge & Academy organization and the Global Payroll Sr. Manager.
Ensures that team members are up to date with knowledge of ADP processes, systems and policies.
Identifies talent, works with HR to ensure that the appropriate development and succession plans are documented and put in place.
Audits the work of the team members and assesses performance based on clearly defined KPI-s (As for example, number of payrolls, payroll accuracy, NPS, respect of payroll calendars and SLAs, etc.)
Effectively manages team performance:
Facilitates regular Check-ins with direct reports and weekly Stand-Out check-ins.
Facilitates team meetings, team building and fun at work activities to increase engagement and team cohesion.
Discuss challenges and achievements as related to assigned clients with particular attention to the respect of timing and process standards.

Facilitates goal setting.

Provides regular and timely performance feedback, both positive and constructive.
Acts as mentor and career coach.
Participates in the performance management process by conducting quarter and annual performance reviews including making performance recommendations for salary, promotions/staff changes, separations.
Recognizes and celebrates team and team member accomplishments and exceptional performance and defines performance improvement plans when needed to support the Associate getting back on track in meeting performance.
Promotes BPI initiatives within the team and supports the team in process improvements.
Works closely with the Global Payroll Sr. Manager and other Global Payroll Managers / Supervisors to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

Process leadership

Monitors day to day operations to guarantee that the direct reports work according to their defined role and meet agreed upon KPI’s and SLAs.
Ensures that client SOPs and business process documents are up to date.
Effectively and consistently manages process of changes (including roll out, communication, monitoring and controlling).
Supports BPI in process and best practices definition.
Delivers process improvement initiatives to drive operations effectiveness and efficiency.

Business leadership

Focuses on Impactful Communication, Talent Building and Relationship Building to develop internal and external relationships required for success.
Drives a performance-based culture that engages associates to achieve excellence.
Monitors and reports on performance metrics related to assigned clients.
Improves organization, process, tools, using ADP WAY methodology.
Highlight and escalate relevant matters that may impact the payroll process and ensure follow-up until resolution.
Ensures detailed forecasting, capacity planning and resource management to ensure correct resourcing of operations in coordination with the Global Payroll Sr. Manager and the BU.
Contributes with ideas and is actively involved in strategic actions to attract potential job candidates.
Maintains awareness and support of ADP values, policies and procedures.
Analyses and resolves complex issues encountered within the team.
Demonstrates strong analytical and problem-solving skills for complex payroll environments.
Works with other departments and CoEs on cross-functional synergy and improvement projects.
Exceptionally manages CAM operational activities when required.

Reports & Performance Metrics:

NPS score as per BU Celergo target, low number of escalations.
Performing the transactions monitoring to ensure standard SLAs are meet (productivity per CAM, accuracy, responsiveness, respect of the payroll milestones, service requests management etc.).
High engagement: Engagement Pulse & low turnover – As per BU Celergo & ADP Romania targets.
Stand Out adoption & weekly check-ins.
Timely and meaningful performance evaluations.
Low security incidents number – As per BU Celergo & ADP Romania targets.
Number of implemented Ideas, Design Thinking, Improve Academy projects – As per BU Celergo & ADP Romania targets.

Education & Experience:

Degree or Equivalent: Bachelor’s Degree
Major Area of Concentration: IT / Business / Accounting
Work Experience: 5+ yrs

Knowledge and Skill Requirements:

Business proficiency in English (min. B2 level). Bilingual language skills are a plus.
Mastery of Microsoft Office suite (Excel, Word, PowerPoint)
Leadership skills
Customer Service Skills, Client focus
Industry knowledge

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Global Payroll Analyst

We are seeking a detail-oriented and collaborative team member to join the Sumo Payroll team and support our U.S. multi-state payroll operations. In this role, you will be responsible for ensuring accurate and timely processing of payroll, maintain compliance with federal and state regulations, and contributing to general ledger reconciliation and payroll reporting. You will work closely with our Sr. Global Payroll Analyst, Manager of Global Payroll, and Human Resources team to align processes and responsibilities that support the company’s continued growth. Additionally, you will serve as a primary point of contact for internal U.S. payroll-related inquiries.

Responsibilities

Prepare and process end-to-end US multi-state payroll on a semi-monthly basis using ADP Workforce Now.
Ensure compliance with multi-state payroll tax laws, including withholding, unemployment and other reporting requirements.
Manage and resolve tax notices, amendments, rate changes, and other payroll tax requirements using ADP SmartCompliance.
Prepare semi-monthly payroll-related journal entries, reconcile monthly general ledger accounts, and variance analysis to support Finance month end close.
Prepare and process end-to-end payroll processing across the APAC region monthly.
Audit APAC payroll results received from third party vendors to ensure accurate and timely payments, and compliance with regional tax and labor laws.
Support year-end payroll processes, including W-2 and other tax filings.
Assist with internal and external audits related to payroll (i.e. 401(k) audit, worker’s compensation, internal financial audit).
Respond to payroll-related inquiries from employees and third parties in a timely, accurate and professional manner.
Partner cross functionally with HR, Accounting & Finance teams in administering payroll activities.
Utilize Microsoft Excel (e.g., pivot tables, formulas, and functions) to create, modify, and analyze payroll data.
Maintain and update payroll process documentation as procedures evolve.
Provide backup support to payroll team members to ensure continuity of operations.
Performs other related duties as assigned.

Required Qualifications and Skills

Education BA degree in Accounting or Finance, or equivalent years of experience
CPP/ FPC certifications a plus

Desired Qualifications and Skills

3+ years of experience of full cycle US multi-state payroll experience with both exempt and non-exempt employees.
3+ years of experience with ADP Workforce Now and/or related payroll software (Workday, UKG, etc.)
Strong accounting experience with journal entries and reconciliations.
Experience with APAC payroll preferred.
Experience with NetSuite preferred
Intermediate knowledge of Excel skills including but not limited to Vlookup, SUMIF, Pivot table formulas
Strong communication (written and verbal) skills and attention to detail
Self-motivated, flexible, and ability to stay organized in a fast-paced environment and work with a sense of urgency
Strong system and data flow knowledge. Ability to learn and adapt to new process flows and software technologies.
Team-oriented approach – can participate as an effective team member as well as work cross-functionally with other organizations.

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

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We are seeking an experienced Payroll & Benefits Manager to lead our global payroll operations and benefits programs. This role will oversee payroll systems and reporting across multiple countries, serve as the key contact for Thailand payroll operations, and ensure compliance with local regulations. The position also manages global benefits, insurance, and pension programs while providing critical support to Finance, HR, and leadership teams.

Key Responsibilities:

Lead and manage the payroll team, including personnel responsibilities.
Manage and optimize payroll-related systems, including ADP, Workday, and other integrated tools.
Ensure accurate and timely reporting across countries (monthly, quarterly, annual, and ad hoc).
Serve as the main point of contact for payroll operations in Thailand.
Provide support to Finance, Accounting, HR, and leadership teams.
Maintain and update employee handbooks in alignment with local regulations.
Prepare quarterly HR reports covering overtime, vacation, leave of absence, and sick leave.
Monitor and report on sick leave statistics (currently for Norway, expanding to other countries).
Handle quarterly reporting to Statistics Norway (SSB).
Oversee global benefits programs, including:
- Global Benefit Manager Mercer coordination
- Insurance and pension plans across all countries
- Review and manage employee perks and benefits globally
- Travel insurance administration

Key Qualifications:

Proven experience in payroll management across multiple countries, with strong knowledge of local labor laws and compliance requirements
Hands-on expertise with payroll and HRIS systems such as ADP, Workday, and other integrated tools.
Demonstrated ability to lead and develop payroll teams while managing cross-border operations.
Strong understanding of global benefits programs, including insurance, pensions, and employee perks.
Excellent reporting and analytical skills, with experience preparing detailed HR and compliance reports.
Ability to partner effectively with Finance, HR, and leadership teams to provide accurate payroll and benefits insights.
High attention to detail, confidentiality, and accuracy in managing sensitive employee data.
Strong communication and stakeholder management skills across diverse geographies and cultures.

We offer:

A Collaborative & Inclusive Culture where we celebrate and value everyone’s contributions, encouraging diverse perspectives in decision-making.
Work-Life Balance & Well-being: We offer 1 hour per week of paid exercise, health insurance, and a generous pension plan, prioritizing your mental and physical well-being.
A Creative and Safe Workplace by joining a company experiencing rapid growth, with the stability of being Norway’s first unicorn listed on the Oslo Stock Exchange.
International and Supportive Environment within a Norwegian multinational that values collaboration and innovation with a structured onboarding plan and career opportunities within the company

Location for this role is in our offices in Lysaker or our headquarters in Nedre Vats

Application deadline: 1 September, 2025. Please note that we review applications continuously —if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially

AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.

","hiringOrganization":{"@type":"Organization","name":"AutoStore","sameAs":"https://www.autostoresystem.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oslo, Norway","addressCountry":"Norway","addressRegion":"Europe"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Implementation Manager, Global Payroll","datePosted":"2025-07-18","description":"

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers to implement and drive the adoption of Rippling’s suite of products. You will consult with the customer to understand their unique objectives and leverage deep knowledge of Rippling’s products as well as a strong commitment to customer experience to help clients realize the full potential of our offerings.

What you will do

Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives
Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities
Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

What you will need

1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Bonus

1+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

#li-hybrid #li-remote

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About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

Vercel is looking for a Director of Global Payroll to develop and scale the payroll function from a late stage start-up to a company prepared to one day become public. This role is critical in developing and implementing robust payroll policies, leading system implementations and establishing strong internal controls. You will spearhead strategic initiatives aimed at streamlining payroll operations.

What You Will Do:

Oversee Vercel’s global payroll operations, including in-house US payroll and international professional employer organizations.
Lead, coach, and develop the payroll team to achieve high performance and professional growth.
Collaborate with cross-functional teams, including People, Legal, and Accounting, to address and resolve payroll compliance issues effectively.
Lead new system implementations and serve as the payroll lead for the creation of international subsidiaries.
Establish and maintain payroll compliance policies and procedures, ensuring alignment with legal requirements and internal guidelines.
Stay informed about changes in payroll regulations, tax laws, and labor laws across relevant jurisdictions, and update internal stakeholders as needed.
Enhance accounting operational efficiency by assessing, standardizing, and streamlining day-to-day processes.
Manage employee expenses, including overseeing the company's travel and expense policy.
Assist with month-end closing activities related to payroll and employee expenses.

About You:

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Certification as a Certified Payroll Professional (CPP) or through the Global Payroll Management Institute (GPMI) is advantageous.
12+ years of experience in payroll, with a minimum of 5 years managing a team.
Proven experience managing global payroll operations at a public company.
Comprehensive understanding of payroll regulations, tax laws, and employment standards across multiple countries and regions, along with knowledge of global payroll best practices.
Proficiency with payroll systems including ADP and other technologies used in managing global payroll operations.
Strong analytical and problem-solving skills to identify compliance risks, conduct audits, and implement solutions.
Excellent communication and stakeholder management skills, with the ability to collaborate effectively with employees, internal teams and external partners.
Knowledge of the payroll tax implications of employee equity awards.
Experience with NetSuite is a plus!

Benefits:

Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $184,000 - $245,000. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

#LI-NB1

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Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

We are seeking a detail-oriented and proactive Global Payroll Analyst to join our Finance Global Capability Center team in Bangalore. This role is critical to ensuring accurate and timely processing of payroll across multiple global locations, including countries in Europe and Asia-Pacific.

The ideal candidate will have a strong understanding of end-to-end payroll processes, excellent coordination skills to work with global payroll vendors and internal stakeholders, and the ability to navigate complex compliance and statutory requirements in different geographies.

Key Responsibilities

Ensure timely and accurate payroll processing for employees across multiple countries in Europe and APAC, in partnership with third-party payroll providers.
Collaborate closely with HR Business Partners, Talent Acquisition, and Finance teams to ensure correct employee data flow into payroll systems.
Validate inputs such as new hires, terminations, transfers, compensation changes, leaves, and benefits adjustments.
Review payroll reports, perform reconciliations, and ensure compliance with local tax and statutory regulations.
Address payroll-related queries from employees and resolve discrepancies in coordination with vendors.
Monitor SLAs and performance of external payroll agencies, drive process improvements and standardization where possible.
Support audits and provide necessary documentation for statutory, internal, or external audits.
Stay updated on payroll-related legislation and compliance requirements in all operating regions.
Contribute to global payroll process harmonization and participate in system/process enhancement initiatives.

Job Requirements

Bachelor’s degree in finance, HR, Business Administration, or a related field.
Around 5 years of hands-on experience in global payroll operations, preferably across Europe and/or Asia-Pacific regions.
Strong understanding of multi-country payroll processes, compliance, taxation, and statutory requirements.
Experience working with international payroll vendors and systems (e.g., ADP, Safeguard, Ramco, or similar platforms).
Excellent analytical skills and attention to detail.
Strong interpersonal and communication skills, with the ability to liaise effectively across cultures and time zones.
Proficiency in Excel and working knowledge of HRIS/ERP tools (e.g., Oracle, SAP, Workday).
Ability to work independently, manage multiple priorities, and meet tight deadlines.

#EMEA Hours (2pm to 11pm)

#LI-Hybrid

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

","hiringOrganization":{"@type":"Organization","name":"Okta","sameAs":"https://www.okta.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Global Payroll Manager (Bengaluru)","datePosted":"2025-08-05","description":"

We are seeking an experienced and strategic Global Payroll Manager to join our growing Finance Global Capability Center (FGCC) in Bangalore. This leadership role is critical for ensuring the accuracy, timeliness, and compliance of our international payroll operations. You will be responsible for managing and overseeing payroll processes, primarily supporting our employees and regional teams across Europe (EMEA) and the Asia-Pacific (APAC) regions.

The ideal candidate is a subject matter expert in multi-country payroll, a proven leader, and a change agent dedicated to process excellence and standardization in a dynamic, global environment.

Key Responsibilities

Payroll Operations & Management:

Oversee and manage the end-to-end payroll processing cycle for multiple countries across the EMEA and APAC regions, ensuring timely and accurate payment to all employees.
Partner closely with regional payroll teams, HR Business Partners, and Finance to ensure seamless data flow and process execution.
Oversee the processing of off-cycle payments, final settlements, and other ad-hoc payroll activities.
Support standardization and continuous improvement of payroll processes within the FGCC to enhance efficiency, accuracy, and scalability.
Develop, implement, and monitor key performance indicators (KPIs) and metrics to measure the effectiveness of payroll operations.
Identify opportunities for automation and system enhancements to streamline workflows.
Lead and participate in global payroll projects, including new country setups, system implementations, and vendor transitions.
Support regional teams to ensure all payroll operations are compliant with statutory regulations in each country, including income tax, social security, pensions, and other local deductions.
Maintain a robust internal control framework (e.g., SOX compliance) for all payroll processes, ensuring clear documentation and adherence to audit requirements.
Stay current with changes in international payroll laws and regulations and proactively implement necessary changes.
Coordinate with internal and external auditors for payroll-related inquiries and audits.
Lead, mentor, and develop a team of payroll specialists and analysts within the FGCC.
Set clear performance goals, provide regular feedback, and foster a culture of high performance, collaboration, and continuous learning.
Build and maintain strong relationships with key stakeholders across Finance, HR, Legal, and regional business units.
Effectively communicate payroll-related information, changes, and updates to employees and management.

Required Qualifications & Skills

Bachelor's degree in Finance, Accounting, Human Resources, or a related field.
A minimum of 8-10 years of experience in payroll processing, with at least 4 years in a leadership or managerial role overseeing multi-country payroll.
Global Payroll Professional Certification (e.g., CIPP, CPP, or equivalent).
Demonstrated, hands-on experience managing payroll for countries within the EMEA and/or APAC regions is essential.
In-depth knowledge of international payroll principles, tax regulations, and statutory compliance requirements.
Strong experience with major Tier-1 payroll platforms (e.g., ADP GlobalView, Workday Payroll, SAP, Oracle).
Proven leadership skills with the ability to manage, motivate, and develop a high-performing team.
Excellent analytical, problem-solving, and decision-making skills with a high attention to detail.
Exceptional communication and interpersonal skills, with the ability to partner effectively with cross-functional teams across different time zones and cultures.
Advanced proficiency in Microsoft Excel.

Preferred Qualifications

Experience working within a Global Capability Center (GCC) or a shared services environment.
Experience in payroll system implementation or migration projects.

#LI-Hybrid

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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Key Responsibilities

Ensure timely and accurate payroll processing for employees across multiple countries in Europe and APAC, in partnership with third-party payroll providers.
Collaborate closely with HR Business Partners, Talent Acquisition, and Finance teams to ensure correct employee data flow into payroll systems.
Validate inputs such as new hires, terminations, transfers, compensation changes, leaves, and benefits adjustments.
Review payroll reports, perform reconciliations, and ensure compliance with local tax and statutory regulations.
Address payroll-related queries from employees and resolve discrepancies in coordination with vendors.
Monitor SLAs and performance of external payroll agencies, drive process improvements and standardization where possible.
Support audits and provide necessary documentation for statutory, internal, or external audits.
Stay updated on payroll-related legislation and compliance requirements in all operating regions.
Contribute to global payroll process harmonization and participate in system/process enhancement initiatives.

Job Requirements

Bachelor’s degree in finance, HR, Business Administration, or a related field.
Around 5 years of hands-on experience in global payroll operations, preferably across Europe and/or Asia-Pacific regions.
Strong understanding of multi-country payroll processes, compliance, taxation, and statutory requirements.
Experience working with international payroll vendors and systems (e.g., ADP, Safeguard, Ramco, or similar platforms).
Excellent analytical skills and attention to detail.
Strong interpersonal and communication skills, with the ability to liaise effectively across cultures and time zones.
Proficiency in Excel and working knowledge of HRIS/ERP tools (e.g., Oracle, SAP, Workday).
Ability to work independently, manage multiple priorities, and meet tight deadlines.

#EMEA Hours (2pm to 11pm)

#LI-Hybrid

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We're looking for a strategic leader to join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products.

As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise outside of the US. This role, Global Operations Supervisor, is a critical leadership hire to scale our North American payroll operations, focusing first on our growing list of LATAM countries.

This role will own all operational payroll work across LATAM countries (responsible for executing on-time, compliant payroll) and the launch for both new countries and new product lines. Additionally, this role will focus on scaling a high-performance team, ensuring both professional development of the team and zero-defect operations. This is an exciting role that requires significant cross-departmental engagement with a major impact on the product, customer experience, and internal team.

What you will do

Drive key product and country launches; ensure R&D has the correct set of requirements and Ops has the right resourcing and SOPs
Motivate and lead a team of payroll operations specialists to execute on time payroll and ensure that the team delivers services in line with business and customer expectations
Hire and train new team members to support our market expansion and scaling operations
Drive your team performance to ensure we are executing and meeting performance KPIs
Monitor and report on the team’s progress to ensure requirements, KPIs and deadlines are met
Facilitate training and development initiatives to build a skilled and high-performing team
Develop best-in-class processes to scale day-to-day operations. Your goal is to create repeatable processes that eliminate room for manual error; these processes should be easy to learn, easy to expand to new use cases, and easy to measure.
Support your team in driving issue resolutions and by communicating with various government agencies, partners and directly interfacing with our customers to resolve issues on their behalf
Drive automated solutions that enable better efficiency and process improvement
Work closely with Global Payroll Engineering and Product teams to ensure that:
- Natively built payroll software supports key payroll and tax compliance requirements
- Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
- Internal tooling requirements are properly prioritized and implemented

What you will need

Minimum of 7+ years in a global payroll processing role, and minimum of 2+ years managing payroll operations personnel
Previous experience of managing a large team (15+)
Strong understanding of end-to-end payroll procedures and regulations (including taxes & Social Security registration & filings) in at least one country (US or a major LATAM country).
Previous experience handing in-house payroll processing and via partner payroll providers
Excellent planning and organizational skills with the ability to jumble ad-hoc projects alongside day-to-day operations
Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
Has working experience with payroll related systems and software
Strong English and Spanish fluency and communication skills

Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with the range below.

#li-remote

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Key Responsibilities

Ensure timely and accurate payroll processing for employees across multiple countries in Europe and APAC, in partnership with third-party payroll providers.
Collaborate closely with HR Business Partners, Talent Acquisition, and Finance teams to ensure correct employee data flow into payroll systems.
Validate inputs such as new hires, terminations, transfers, compensation changes, leaves, and benefits adjustments.
Review payroll reports, perform reconciliations, and ensure compliance with local tax and statutory regulations.
Address payroll-related queries from employees and resolve discrepancies in coordination with vendors.
Monitor SLAs and performance of external payroll agencies, drive process improvements and standardization where possible.
Support audits and provide necessary documentation for statutory, internal, or external audits.
Stay updated on payroll-related legislation and compliance requirements in all operating regions.
Contribute to global payroll process harmonization and participate in system/process enhancement initiatives.

Job Requirements

Bachelor’s degree in finance, HR, Business Administration, or a related field.
Around 5 years of hands-on experience in global payroll operations, preferably across Europe and/or Asia-Pacific regions.
Strong understanding of multi-country payroll processes, compliance, taxation, and statutory requirements.
Experience working with international payroll vendors and systems (e.g., ADP, Safeguard, Ramco, or similar platforms).
Excellent analytical skills and attention to detail.
Strong interpersonal and communication skills, with the ability to liaise effectively across cultures and time zones.
Proficiency in Excel and working knowledge of HRIS/ERP tools (e.g., Oracle, SAP, Workday).
Ability to work independently, manage multiple priorities, and meet tight deadlines.

#EMEA Hours (2pm to 11pm)

#LI-Hybrid

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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Job Description

Zendesk is seeking a strategic, hands-on Senior Director of Global Payroll to lead our payroll operations. This is a high-impact, cross-functional leadership role responsible for overseeing a team of payroll professionals spanning the globe.

You will be accountable for ensuring timely, accurate, and compliant payroll processing for thousands of employees while driving process improvements, scaling global operations, and strategically partnering with Finance, HR, Legal, and external vendors to drive business and employee experience outcomes.

Responsibilities:

Lead and manage a disbursed global payroll team of 10+ professionals across the US, LATAM, APAC, and EMEA
Oversee end-to-end payroll payroll operations for 20+ global entities, ensuring compliance with local regulations, labor laws, and payroll tax requirements
Heavy engagement with HR, Finance, Legal, and Compliance to support business needs and strategically shape compensation policies and procedures
Establish and maintain standardized payroll processes and controls across all regions while balancing local requirements
Represent Payroll in M&A activities, entity expansions, policy rollouts ensuring seamless integration and execution
Serve as the subject matter expert and escalation point for complex payroll inquiries and global pay related issues and policies
Partner with IT teams to optimize integrations between payroll systems and platforms
Drive global process improvements that scale Zendesk’s growth that reduce manual effort and errors
Own global reporting, forecasting and analytics providing insight and visibility into payroll costs, and trends
Prepare and present executive-level reporting on global payroll operations, risks, and strategic initiatives

Requirements:

15+ years of experience in a global payroll leadership role, preferably in tech or a high growth environment
Strong expertise in global payroll systems (Workday, Cloudpay, ADP)
Exceptional people management, cross cultural communication, and stakeholder engagement skills
Skilled at balancing strategic leadership with operational excellence

#LI-WO1

The US annualized base salary range for this position is $194,000.00-$292,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

Job Title: Sr. Manager, Global Payroll
Job Summary: We are seeking an experienced Senior Manager, Global Payroll to lead and optimize our global payroll operations across multiple regions. This role will be responsible for ensuring payroll accuracy, compliance, and efficiency while managing vendor relationships and supporting our global mobility program. This is more than just payroll processing; you’ll be a strategic leader, ensuring compliance, driving process improvements, and leveraging Workday integrations to enhance efficiency. You’ll collaborate cross-functionally with the People Team, Accounting, Tax, Legal, and external service providers to provide insights on payroll, tax processing, and policy matters while navigating a fast-paced, ever-evolving global landscape.
FLSA Classification (US Only): Exempt
People Manager: Yes

What you’ll do

Operations

Oversee TPCi’s payroll operations, systems, and cross functional processes in North America, Europe, and LATAM.
Manage the processing and reporting of periodic and ad hoc payrolls, timecard administration, tax reporting, quarter-end filings, and year-end reporting supporting approximately TPCi’s global employee populations.
Drive continual improvements and efficiencies by partnering with internal and external partners to develop new and fine-tune existing global processes.
Create and review payroll policies, key financial controls, and standard operating procedures.
Understand the complexity of multi-state and multi-country payroll as well as ensure compliance to all rules and regulations within these regions.
Support various internal and external audits, domestic and international if needed. Set up payroll processes in new countries as we expand operations internationally.
Serve as a technical expert for payroll matters with a deep understanding of payroll law, tax regulations and accounting principles. Includes in depth understanding of payroll systems, interfaces, earnings/deduction code set up and mapping to the general ledger, as well as posting and correcting errors.
Work with internal team and vendors to ensure People Team, Benefits and Payroll changes are processed, accurate funding occurs for all accounts, tax remittance, general ledger balancing, month-end close support is completed.
Serve as a liaison to employees to resolve payroll-related issues/disputes. Onboard new employees.
Design and run ad hoc reports as needed to support payroll and other internal customers.
Manage our relationship with third-party payroll providers.

Leadership

Influence and negotiate priorities with a focus on continuous improvement of operational processes and systems.
Develop and train staff (provide appropriate training, coaching and career opportunities) to ensure the efficient and effective support to the business.
Demonstrated change/project management skills – can effectively lead projects by establishing priorities, building and executing project plans, and delivering on commitments.
Prepare, communicate and educate internal customers and team on payroll changes in policies and practices.

What you’ll bring

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field or a demonstrated equivalent level of experience.; Master’s degree preferred.
10+ years of experience in payroll management, with at least 5 years in a leadership role managing global payroll operations.
Strong proficiency with Workday Payroll software (3+ years) is required.
In-depth knowledge of global payroll practices, tax regulations, and compliance requirements.
Proven experience in managing and developing high-performing teams.
Strong analytical and problem-solving skills, with a keen attention to detail.
Excellent communication and interpersonal skills.
Ability to travel 3-4 times per year domestically and internationally.

Why this role is special

This role offers a opportunity to lead a global payroll function in a company that values innovation, creativity and employee experience. You’ll be instrumental in shaping how payroll is delivered across diverse regions, ensuring seamless operations while navigating complex regulatory environments. Collaborating with cross-functional teams and external partners, you’ll help build scalable solutions that support business growth and operational excellence. If you’re passionate about driving meaningful change, solving intricate challenges, and elevating the payroll function beyond the transactional, this role will give you the platform to make a lasting impact.

Base Salary Range: For this role, new hires generally start between $142,000.00 – $169,000.00 per year. The full range is $142,000.00 - $213,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-JL1 #LI-Hybrid

How you’ll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokémon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.

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The salary range for this position is $138,000 - $149,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package.

This hybrid position will be based in our Boston office Monday- Thursday, with Fridays remote.

As a Senior Global Payroll Manager at Wayfair, you will lead the payroll operations team ensuring accurate, timely, and compliant payroll processing across multiple jurisdictions. You will be responsible for driving payroll strategy, enhancing payroll systems and processes, and partnering cross-functionally with HR, Finance, Benefits, Compensation, and Legal teams to deliver best-in-class payroll services that support our growing global workforce.
You will play a key role in leading payroll initiatives, managing compliance risk, and implementing scalable solutions to improve payroll efficiency and employee experience.

What You'll Do

Lead end-to-end payroll processing for multiple entities, ensuring accuracy, timeliness, and compliance with federal, state, and local laws and regulations.
Manage and mentor a high-performing payroll team, fostering professional growth, collaboration, and accountability.
Develop and implement payroll policies, procedures, and internal controls to reduce risk and improve operational efficiency.
Partner with HR, Finance, Benefits, Compensation and Legal teams on payroll-related matters including benefits integration, tax reporting, audits, and system upgrades.
Oversee complex payroll projects including system implementations, integrations, and process automation.
Ensure compliance with tax authorities and regulatory agencies; manage audits and resolve any discrepancies or issues.
Analyze payroll data and prepare detailed reports and dashboards for senior leadership to inform strategic decisions.
Stay abreast of legislative changes impacting payroll and proactively update policies and processes.
Lead continuous improvement initiatives to optimize payroll operations and enhance employee satisfaction.

What You'll Need

Bachelor’s degree in Accounting, Finance, Business Administration, or related field; CPA or CPP certification preferred.
7+ years of progressive payroll experience, including 3+ years managing payroll teams in a complex, multi-state or global environment.
Deep knowledge of payroll regulations, tax filings, compliance requirements, and best practices.
Strong expertise with payroll systems (e.g., Workday, ADP, SAP, or similar).
Experience leading payroll system implementations is highly desirable.
Proven leadership skills with experience coaching, developing, and managing teams.
Exceptional project management abilities, capable of driving complex initiatives to completion on time and within budget.
Strong analytical skills with ability to interpret payroll data and communicate insights effectively.
Excellent communication and interpersonal skills to build strong relationships with cross-functional partners and external vendors.
Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment.

Preferred Attributes

Experience in a high-growth technology or e-commerce company environment.
Familiarity with international payroll regulations and global payroll operations.
Continuous improvement mindset with experience using process improvement methodologies.

Physical Demands & Work Environment

Must be mobile and able to perform the physical requirements of the job, bending, kneeling, stooping, pushing, pulling and repetitive motion.
Ability to sit and work at a computer for long periods of time.
Able to move intermittently throughout the workday.

Benefits & Perks

Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.
No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.
Global Traveler Health Insurance through GeoBlue.
24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching..
Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.
401(k) matching with immediate vesting.
Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
Tuition Reimbursement.
Wayfair Employee Discount.
Gym/Fitness Discounts (including Peloton, Wellhub and varying regional memberships).
Exclusive access to thousands of perks & discounts through BenefitHub.
Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

Ares is looking for a committed and experienced Vice President of Global Payroll to join its high performing Payroll Team. The VP of Global Payroll will be responsible for the strategic oversight, leadership, and operational excellence of payroll processing across all countries in which Ares operates. This high-profile role ensures timely, accurate, and compliant payroll execution in adherence with local, state, and international laws and regulations. The VP will be a key member of the Global Payroll Team, managing vendor relationships, optimizing payroll systems, and working cross-functionally to support business growth and transformation. This role demands close collaboration with Finance, HR, Legal, Tax and external partners. The successful candidate should be able to create a long-term payroll strategy aligned to broader business objectives-encompassing M&A transitions, new markets and scalable global operations. The VP of Global Payroll should have fluency in global payroll platforms (e.g. ADP, Workday, CloudPay) and vendor integrations. More than just technically competent, the ideal candidate should show courage and perseverance – willing to take calculated risks in transformational initiatives and uphold high standards through challenges.

Reporting relationships

Reports to:

Global Head of Payroll

Supervises: n/a

Primary functions & responsibilities

Strategic Leadership and Governance

Provide support for Ares global payroll strategy, ensuring alignment with organizational goals.
Be a strategic leader who excels at bridging global operations and local execution
Establish global payroll governance and risk frameworks to ensure compliance and mitigate risk.
Drive global standardization while accommodating local regulatory requirements.

Payroll Operations:

Partner with the Head of Global Payroll on the transition of payrolls to the firm’s standard global payroll platform
Manage payroll accounting, reporting, and reconciliations in partnership with Finance and Accounting teams.
Process owner for US tax compliance across the States in which we have employees.
Partner with HRIS to monitor, enhance, and maintain the firm’s integrations with payroll and other ERP systems.

Compliance & Audit:

Stay abreast of changes in international labor, tax, and employment laws.
Lead internal and external audits of payroll processes and systems.
Maintain compliance with data privacy regulations (e.g., GDPR).
Partner with Legal and Compliance on country-specific payroll practices.

Technology & Process Optimization:

Oversee global payroll systems and automation initiatives, with a specific focus on standardizing the CloudPay payroll process
Partner with HRIS to ensure secure, scalable, and resilient payroll infrastructure.
Streamline and enhance payroll processes for efficiency, accuracy, and scalability.
Leverage analytics to identify trends, improve accuracy, and support workforce planning.
Lead efforts to develop, review, and enhance payroll process documentation

Vendor & Stakeholder Management:

Manage global payroll service providers and third-party vendors, ensuring performance and service-level agreement (SLA) adherence.
Act as a trusted advisor to the Global Head of Payroll on payroll-related matters.
Serve as an escalation point for critical payroll issues worldwide.

People Leadership:

Foster a culture of accountability, transparency, and continuous improvement.
Mentor and coach team members

Qualifications

Education:

Bachelor’s degree in Accounting, Finance, Business, or related field (required).
MBA or Master’s degree (preferred).
Certified Payroll Professional (CPP), Global Payroll Management Certificate, or equivalent (highly preferred).

Experience Required:

10+ years of Global Payroll experience is required within Workday and ADP. Experience within the Financial Services industry highly preferred.
Proven experience managing payroll across North America, EMEA, APAC, and LATAM.
Expertise in payroll compliance, global taxation, and social insurance contributions.
Experience leading large-scale payroll system implementations and transformations.
Strong track record of vendor management and international partnerships.

General Requirements:

Deep knowledge of international payroll legislation and best practices.
Proficiency in global payroll systems (e.g., ADP Streamline, Workday, CloudPay, Safeguard).
Strong financial acumen and understanding of payroll accounting.
Strong analytical, problem-solving, and decision-making abilities.
Excellent verbal and written communication skills
Ability to be flexible in terms of hours to coordinate with team members across various time zones
An analytical mind and a passion/interest in bringing new ideas to increase efficiency of existing processes
Dependable, great attitude, highly motivated and a team player
Ability to handle confidential information appropriately

Reporting Relationships

Global Head of Payroll

Compensation

The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.

$175,000-$225,000

The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

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PURPOSE AND SCOPE:

The Global Payroll Operations Director is responsible for overseeing and managing payroll operations across all countries (except USA) in which the company operates. This leadership role ensures that all employees are paid accurately, on time, and in compliance with local laws and regulations. The role requires close collaboration with HR, Finance, Legal, and external payroll vendors to drive process standardization, operational excellence, and continuous improvement in global payroll processes. The role is responsible to create a culture of continuous improvement and operational excellence, ensuring that core HR processes are delivered efficiently, consistently and compliantly - ensuring excellent value for money and a great employee experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Strategic Duties
Develop and implement global payroll strategies, policies, and procedures to ensure compliance, accuracy, and efficiency.
Build and maintain relationships with local country leadership to ensure collaboration between teams for maximum efficiency while serving business needs
Partner with other functional and business leaders to ensure transactional payroll services delivered in alignment with business objectives and employee life cycle events
Ensure appropriate business continuity plans in place to minimize any critical impact on production activities.
Management of Third Parties provider relationships (i.e. banks, government bodies)
Identify opportunities for improvement and efficiency within the HR Shared Service area

General Duties
Lead and manage end-to-end global payroll operations across multiple regions
Ensure compliance with all local, state, federal, and international regulatory requirements, including tax laws, social security, and labor legislation.
Ensure timely and accurate payroll processing in accordance with establish deadlines for all employees, including expatriates, B2B workers, freelancers, etc.
Establish operational goals and objectives in alignment with VP, Payroll Operations
Resolve payroll employee and manager questions and issues in accordance with SLAs
Identify opportunities to improve customer service for all employees. This includes analyzing case management data, conducting periodic surveys, forming focus groups, analyzing processes, and benchmarking best practices.
Ensure that established policies and procedures are followed by the team members.
Participate in special projects as needed (i.e acquisitions)

Internal Controls/Audits
Oversee payroll audits and ensure readiness for internal/external audits and SOX compliance.
Develop, document, implement, and comply with all defined internal controls.
Liaise with internal and external auditors to ensure the function meets its statutory audit duties.

Procedural Documentation
Ensure standard operating procedures (SOPs) fully developed and updated, as needed.
Ensure each team members appropriately trained and refreshed on recurring basis with changes.
Follow and comply with relevant FME policies, HR Compliance guidelines, manuals and SOPs

Reporting/Metrics
Implement and effectively track SLA’s and key performance metrics that support continuous improvement of the customer service delivered utilizing existing technologies and processes
Support KPI monthly reporting through tracking of required data
Report monthly updates to the business and HR leadership on the current team’s performance and potential risks

Leadership
Lead, coach, and develop a high-performing global payroll team.
Manage and supervise the staff under your responsibility: organize working methods/conditions, give work instructions, manage time and absences, manage conflicts, provide guidance and propose sanctions.
Ensure internal rules are disseminated and applied: policies, internal regulations, operating methods, etc.
Coach team members on training and development opportunities for growth.
Performs other related duties as assigned.

EDUCATION:

Educated to degree level, with a professional HR or Payroll qualification

EXPERIENCE AND REQUIRED SKILLS:

Minimum of 10 years payroll/HR related experience
7+ years’ supervisory experience of large multi-country teams
Strong knowledge of HR and payroll concepts and processes.
Experience in HR management positions, managing teams in a fast-paced, multi-site/location environment with a large direct workforce, ideally in healthcare
Experience of working in a complex matrix environment (cross functionally and cross culturally)
Experience with project management and implementing HR Systems
Ability to analyze data and generate insight, which is then deployed to drive positive change
Confident in influencing and managing senior stakeholders in a complex matrix environment
Experience of Managing benefits and liaising with external 3rd party providers to resolve issues
Knowledge of social legislation and taxes
Demonstrate ability to foster, and drive a culture of collaboration, accountability and continuous improvement
Able to work deadlines in a calm and organized manner and to deliver under pressure
Excellent time management skills with the ability to multi-task and reprioritize tasks when necessary
Excellent attention to detail and accuracy
Able to build strong relationships both internally and externally

Strong process and improvement mindset, constantly seeking to improve and develop processes
High levels of personal commitment
Proven ability to identify problems and take initiative to implement corrective action.
Ability to continuously think of ways to perform job duties more efficiently and effectively.
Exceptional communication, organizational, customer service, interpersonal and analytical skills.
Experience in a high volume and multifaceted environment is required with the ability to meet deadlines.
Strong focus on controls and adherence to all established policies and procedures.
Position requires a thorough understanding of the daily activities of the processing team to provide assistance and direction. Incumbent must be able to fulfill the job duties of the Payroll Supervisors as needed.
Spoken and written English (C1 or C2 level)
Proficiency in Payroll systems
Proficiency in HRIS systems, preferably WorkDay
MS Office & Teams
Willingness to travel
Willingness to work flexible hours to meet with teams across the world

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As our Global Payroll Operations Leader, you will be responsible for providing strategic direction on global payroll across the globe. The ideal candidate is experienced in Global Payroll Operations and has a passion for creating innovative payroll solutions. Responsible for global payroll strategy, planning and communications, this position will foster relationships with senior internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively with other corporate and country-level teams including HR, Legal, Tax, Treasury, Employee Benefits, Compensation, IT, and Finance.

This individual is expected to oversee day to day payroll operations, support new and existing pay programs (local and global), manage vendor contracts and relationships, and drive process standardization, automation, and improvement in the controls for payroll globally. 

The position will also oversee the team in global expansion initiatives including exploring and managing the implementation of 3rd party vendors and/or internal systems to ensure payroll accuracy and compliance in multiple countries. Finally, this position will be responsible for the coaching, mentoring and leadership of the team of individuals and managers that provide the day-to-day payroll support.

This role is based out of Okta’s headquarters in San Francisco, CA, and reports to the VP of Accounting.

Key Responsibilities:

Develop payroll strategy and operating model within the context of a rapidly expanding operations globally 
Drive appropriate consistent processes across the globe and coordinate efforts towards global process standardization while allowing flexibility locally when required
Maximize the effectiveness of technologies and supporting processes to drive continuous improvement and change initiatives
Own oversight of Global Payroll to ensure compliance with all corporate and country-specific policies and procedures
Drive controls and operational excellence including, but not limited to, SOX oversight and controls and compliance programs
Ensure process design supports fiscal and regulatory compliance
Establish partnerships with third-party vendors to ensure effective service delivery
Coach, mentor and provide leadership development to team members in order to optimize operational excellence and create a deeper bench of experienced talent
Build partnerships and solicit feedback from internal and external business partners to define and develop successful, scalable processes and practices
Manage the global and/or regional payroll vendor relationships, including selection, negotiation, consolidation, and management
Provide audit and oversight to the team's activities and processes, ensuring that pertinent internal and external compliance and government interaction standards are met
Implement and leverage technology that best fits our program and needs, including implementing a payroll ticketing system to improve employee service and support model

Job Requirements:

15+ years of experience with global payroll and payroll tax at large multi-national companies
B.S. or B.A. required and an active CPP and/or CPA certification is a plus
Experience with global payrolls larger than 6,000 employees
Strong leadership and team management skills with a proven track record of building high-performing teams
Exceptional communication and stakeholder management skills with the ability to effectively collaborate with internal teams, external partners, and senior management
Proven track record of scaling payroll function and experience transforming a payroll function that is very manual to one that is highly scalable and efficient
Comprehensive knowledge of payroll software and systems, as well as the ability to evaluate, implement, or upgrade payroll technology as needed. Advanced level experience of Workday required
Experience leading geographically dispersed teams across different time zones
Highly proficient in interpreting local and international payroll rules and regulations
Deep understanding of equity reporting processes as it relates to payroll and payroll taxes globally
Experience implementing payroll in new countries and for acquired companies
Knowledge of data privacy regulations and the ability to maintain strict data protection protocols to safeguard sensitive employee information
Highly analytical with working knowledge of general payroll protocols and accounting principles
Experience with end to end M&A activities from a payroll perspective

\n\n \n#LI-MK1\n#LI-Hybrid\n \nOkta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:\n

Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Develops Talent: Developing people to meet both their career goals and the organization’s goals.
Drives Results: Consistently achieving results, even under tough circumstances.
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $246,000—$370,000 USD

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between:$220,000—$330,000 USD

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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What this Job Entails:

The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.

Scope:

Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends.
Follows processes and operational policies while selecting methods and techniques for obtaining solutions.
Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
Develops and administers schedules, performance requirements.
May have budget responsibilities.

Your Roles and Responsibilities:

Provide leadership to diverse operations teams
Implement, monitor and provide timely reports to customers on service delivery metrics
Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams
Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities
Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision
Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary
Further, develop and maintain retention program and incentives for field employee satisfaction
Manage large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements
Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment
Takes ownership for the resolution of highly complex issues and risks that have been escalated
Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
Must be able to lead a cooperative effort among members of a project team.
A track record of successfully delivering a range of complex, high profile IT projects.
Proven track record of implementing and leading improvements in project lifecycle.
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
Passionate about the IT industry and how new technology can improve business outcomes.
Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management.
Strong analytical, organizational, communication and presentation skills.
Highly adaptable with the ability to effectively manage multiple concurrent work streams.
Strong business acumen and the ability to provide operational, technical and financial oversight.
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.

Preferred Qualifications:

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$98,040.00 - $154,800.00 USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Summary:

A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role.

Responsibilities:

Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients.
Manages Client Engagement Model & client health reporting.
Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures).
Ensures client engagement from the daily user to the decision-maker level of the client.
Manages delivery metrics.
Provides guidance and mentorship to analysts.
Providing training to clients.
Coordinates and is involved in resolution of daily client inquiries and projects.
Develop client relationships and expands network at those organizations, understanding client business and product needs.
Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs.
Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support.
Maintain knowledge of product enhancements and the changing investments accounting industry.
Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering.

Required Skills:

Working knowledge of financial services and investment accounting.
Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred.
Self-starter proactively seeks out solutions and expertise.
Able to execute in a fast paced and sometimes ambiguous environment.
Strong computer skills, including proficiency in Microsoft Office.
Excellent attention to detail and strong documentation skills.
Outstanding verbal and written communication skills.
Strong organizational and interpersonal skills.
Exceptional problem-solving abilities.

Education and Experience:

Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations.
5+ Years of experience.

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Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

Empower AI: Empower AI is looking for a self-driven Service Delivery Manager (SDM) with a desire for success and a relentless interest in providing positive customer experience to complement a cohesive team of IT professionals. Responsible for delivery and ownership of holistic customer service offerings. Ensures that policies and processes are in place to deliver consistent, efficient, and effective services. Responsible for improving, optimizing, standardizing, and streamlining customer support processes that yield improvements to customer experience. Responsible for leading IT service delivery with an emphasis on best practices to transition to easier-to-use, self-help formats of delivery which reduce the frequency and quantity of human interaction.

Highlights of Responsibilities:

Supports the Program Manager in the development, management, and execution of the contract support strategy
Builds and maintains strong relationships with customers and stakeholders, understanding their needs, and proactively addressing concerns.
Monitors service delivery processes to ensure adherence to service level agreements (SLAs), identifying potential issues, and taking corrective action.
Tracks key performance indicators (KPIs) related to service delivery, analyzing data to identify areas for improvement, and implementing necessary changes.
Leads a team of service delivery professionals, assigning tasks, and providing coaching and development opportunities.
Identifies opportunities to optimize service delivery processes, implementing best practices, and driving quality improvement initiatives.
Prepares status reports for stakeholders, communicating service performance metrics, and providing updates on service delivery issues.

Qualifications

Minimum Requirements:

TS/SCI clearance or eligibility
Bachelor’s degree
10 years of IT management or engineering leadership experience
Experience working in the defense industry
DoD Cyber Workforce Framework (DCWF) Project Manager qualified (DCWF 802)
CCISO, CCSP, CISA, CISM, CISSP, CISSP-ISSEP, CISSP-ISSMP, or GSLC certified
Project Management Institute (PMI) Project Management Professional (PMP) or Program Management Professional (PgMP) certified
Information Technology Information Library (ITIL) Foundation certification

Preferred Qualifications:

Master’s degree
ITIL Intermediate, Practice Manager, Managing Professional, or Strategic Leader certification
Experience supporting Army Information Technology programs

Physical Requirements:

Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Travel by land or air transportation 10% or less

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

","hiringOrganization":{"@type":"Organization","name":"Empower AI Inc.","sameAs":"https://www.empower.ai/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Huachuca, AZ, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-07-16","description":"

ECS is seeking a Service Delivery Manager to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.

The Service Delivery Manager is responsible for leading, optimizing, and ensuring the excellence of IT service delivery operations for a premier law enforcement agency. This leader oversees all aspects of service desk operations, business relationship management, and mission/site support services to deliver a seamless, reliable, and customer-focused IT environment. The Service Delivery Manager ensures that all service operations align with agency goals, regulatory requirements, and industry best practices, while driving continuous improvement and innovation.

Key Responsibilities

Service Operations Management:

Oversee 24/7 service desk operations, ensuring timely and effective resolution of IT issues across all service tiers (Tier 0–Tier 4).
Manage event, incident, and problem management processes to restore services quickly, resolve root causes, and drive continuous improvement.
Ensure accurate and efficient ticket resolution, proper escalation, and minimal rework.

Customer Experience & Self-Service:

Enhance the customer experience by implementing innovative self-service solutions and automating support workflows.
Oversee account management for IT services, including processing move, add, change, and delete (MACD) requests for service and privileged accounts.

Business Relationship Management:

Build and maintain strong relationships with key stakeholders to understand and prioritize their needs.
Oversee request fulfillment for hardware, software, and IT assistance.
Manage the knowledge base, ensuring articles are accurate, up-to-date, and reviewed regularly.
Develop and maintain dashboards for real-time tracking of IT operations and service metrics.
Maintain and enhance the IT service catalog to provide customers with a user-friendly way to request and order approved items.
Conduct customer satisfaction surveys and leverage feedback to drive service improvements.
Lead strategic communication efforts to promote IT services and capabilities across the agency.

Mission and Site Support Services:

Ensure comprehensive IT support for all agency sites, minimizing business disruptions and maximizing productivity.
Oversee deskside services at headquarters and field offices, ensuring timely on-site or remote support for end-user devices and IT assets.

Performance Management & Reporting:

Monitor service delivery against key performance indicators (KPIs) and quality standards.
Prepare and present regular reports on service performance, customer satisfaction, and improvement initiatives to senior leadership.

Continuous Improvement:

Identify opportunities to enhance service delivery through process optimization, automation, and adoption of industry best practices.
Drive a culture of proactive support, collaboration, and innovation within the service delivery team.

\nQualifications\n

Ability to obtain a Public Trust Clearance
Education:

Bachelor’s degree in Information Technology, Computer Science, Business, Management, or a related field.

Experience:

6+ years of recent experience managing IT service delivery operations in a large-scale, enterprise environment.
Demonstrated experience with IT service management (ITSM) tools (e.g., ServiceNow), service desk operations, and customer relationship management.
Direct, relevant experience within the last two years.

Skills and Competencies:

Strong leadership, organizational, and team management skills.
In-depth knowledge of ITIL or similar service management frameworks.
Excellent problem-solving, analytical, and process improvement abilities.
Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Proven ability to drive customer satisfaction and foster a culture of service excellence.

Additional Requirements

U.S. citizenship.
Excellent oral and written communication skills.
Ability to present service metrics and technical material to senior stakeholders.
Strong organizational and time management abilities.
Ability to adapt to evolving technologies and changing mission requirements.

This position is contingent upon contract award and requires a proactive leader with a proven track record in IT service delivery management and team leadership for a premier law enforcement agency.

","hiringOrganization":{"@type":"Organization","name":"ECS","sameAs":"https://ecstech.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"ARLINGTON, VA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-07-03","description":"

Obrela Security Industries delivers cutting-edge Managed Detection & Response (MDR) services that help organizations manage cyber risk and protect critical assets in real time. With a strong footprint across Europe, we operate at the forefront of cyber security operations, providing threat management, incident response, and proactive defense to high-profile clients across diverse industries.

Position Overview:
We are seeking a Service Delivery Manager (SDM) to join our growing team in Saudi Arabia. This position plays a critical role in ensuring the seamless delivery of our Managed Cyber Security services, in line with our service delivery framework and customer expectations. The SDM will be responsible for the onboarding and ongoing management of multiple client engagements, acting as the primary liaison between Obrela and its customers.

Key Responsibilities:

Manage end-to-end delivery of Managed Security Services across multiple customer engagements.
Lead project onboarding and transition into Business-as-Usual (BAU) service phases.
Develop and maintain project plans to ensure timely and high-quality delivery of MDR services.
Act as the central point of contact for delivery-related matters, coordinating with internal teams to resolve issues efficiently.
Understand client IT and security environments to proactively address challenges and risks.
Handle customer escalations and represent client interests within Obrela.
Collaborate regularly with Security Operations Center (SOC) management for feedback and service improvement.
Provide insights and recommendations to product and engineering teams to enhance service quality.
Partner with the Customer Success team to align service delivery with client expectations.

Required Qualifications & Experience:

Bachelor’s degree in computer science, Information Technology, or a related field.
3–5 years of experience in a similar Service Delivery or Cybersecurity role.
Solid understanding of project management principles and frameworks.
Demonstrated experience with SIEM technologies; familiarity with Microsoft Azure Security is highly desirable.
Strong understanding of cybersecurity concepts, trends, and threats.
Proven ability to manage remote teams and build strong professional relationships.
Fluency in Arabic and excellent English (written and spoken) are mandatory.
Must have: Experience working with Saudi Customers across different sectors

Preferred Certifications (a plus, not required):

Cybersecurity certifications: CISSP, GCIH, GCIA, CEH, etc.
Vendor-specific certifications: SIEM (e.g., Microsoft Sentinel, Splunk, Qradar, etc.)

What We Offer:

Competitive compensation and benefits package
Professional growth in a rapidly evolving industry
Opportunities for travel and international collaboration
Inclusive, team-oriented culture with a commitment to innovation and excellence

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Company Description

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS!

Job Description

The Service Delivery Manager is responsible for advising, guiding and delivering the desired outcome for the Customer/Partner in obtaining the most value out of the IFS Success Service.

This role involves comprehensive service planning from an end-to-end delivery perspective. Additionally, the Service Delivery Manager will proactively advise their respective Customers/Partners to make efficient use of the IFS Success Service, identify opportunities to improve processes, practices, and business adoption, and lead service governance for IFS in partnership with Success Managers and executive stakeholders of the Customer/Partner.

This process forms the foundation for successful engagements, ultimately leading to customer advocacy and value realization for both the Customer/Partner.

Qualifications

A university degree or an equivalent professional qualification

Minimum 5 years experience in Service Delivery function in the IT industry

Familiarity with enterprise software solutions is essential

Understanding of IFS Applications, Field Service Management, Planning & Scheduling Optimization, as well as the delivery of the IFS Service Portfolio, will have an added advantage

Extensive service experience dealing with all levels of the customer/partner organization

Strong leadership skills

Service mindset with good business acumen

Excellent communication and negotiation skills

Ability to speak and write English and Japanese fluently

Good problem-solving and decision-making abilities with good situational awareness

Understand customer contracts and collaborate with IFS Service Teams to deliver services

Ability to work in a fast-paced environment and adapt to changing priorities

Additional Information

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Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

Service Delivery Manager – MSP (SDM) is the focal point of driving the overall technical services delivery to any MSP customer from Day 1 as the project goes live. SDM is introduced as the SPOC from Technical Services at the beginning of the new logo implementation through any of the packages available with Nexthink. As the project enters the run phase, the SDM manages the delivery of scoped Managed Services (hereafter referred to as “Accelerate”) to Nexthink’s MSP Partner & their end customer. They play a pivotal role in supporting the MSP & their customer to realise value from the Nexthink platform. The SDM is supported by one or more Professional Services Consultants (PSC) as well as other support functions like Partner Success Manager, Product Managers, Product Support and more over, backend teams creating new content over the Nexthink platform. The objective of SDM is to ensure that Accelerate services are aligned with the customer success plan, and the value metrics being tracked for the customer, ensuring a continuous value delivery to the customer.

The role will coordinate the daily activities of the assigned PSCs, along with the other supporting Accelerate teams located globally and focus on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels.

The role is a combination of technical and business skills; in which the candidate would work with the MSP & their customer right from doing DEX Management planning, document mutually agreeable success parameters, assigning BAU tasks to Accelerate PSCs and setting a governance to track the achievements of set goals & ultimately, document and present value achieved to the customer. The candidate should have the ability to assess technical requests, have meaningful discussions with customer on their objectives and map the same back to different product features / packages offered by Nexthink. SDM would be responsible to create and drive the Service Delivery Strategy for the customer and would work internal and external stakeholders across the customer and partner organizations.

Responsibilities

Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their customer, overseeing all deliverables outlined in the Services contract.

Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Nexthink's role in the customer's Digital Experience (DEX) strategy, understand the partner / customer’s priorities and effectively, ensure timely and qualitative delivery of services.

Provide guidance to the PSC & MSP to drive the Business as Usual (BAU) operations. Recommend new business use cases and engage with the customer / MSP to increase adoption of Nexthink.

Analyze customer’s business needs & pain areas through regular connects, understanding of TCDs from Service Desk & various data seen from Nexthink. Identify opportunities to increase automation of issues & leverage existing as well as custom created contents to deliver value to the customer’s / MSP business.

Gain a deep understanding of the customer's business goals and objectives as outlined in the MSP contract, aligning Nexthink's deliverables with these objectives.

Comprehend the customer's DEX goals, strategic plans, pain points, and limitations to offer informed advice on leveraging Nexthink effectively.

Conduct thorough analysis of Nexthink data and present actionable insights to the customer. Create well documented presentations, capturing insights from data and provide recommendations.

Organize and coordinate for regular governance calls with MSP as well as bi-monthly / quarterly business review meetings with a focus on getting things done, based on CSP and mutually agreed road-map.

Collaboratively plan the Customer Success Plan and strategy with the PSM, Sales team, PSC & SC regularly; ensure to update the CSP based on the customer’s priorities.

Lead and manage the PSC / PSCs assigned to specific projects, ensuring their tasks and goals align with the Customer's Success Plan (CSP).

Identify and advocate for automation opportunities that bring value to the customer. Prioritize and request custom automation or report creation as needed, working backend with the other support teams of Accelerate.

Develop content tailored to customer requirements, collaborating with the Shared Services team for custom scripting, reports using external tools with Nexthink data, custom NQL queries.

Support customer initiatives related to Nexthink operations, including existing and upcoming projects. Encourage customer participation in Technical Previews of new features.

Organize regular product roadmap workshops to keep customers informed about new features and modules.

Meet Service Level Objectives (SLOs) and take prompt action, including internal escalations or partner notifications, in case of any impacts on SLO achievement.

Identify and fulfill agreed-upon use cases, consistently delivering results quarter after quarter.

Validate any new service / content requirements from the partner and raise the records in JIRA ticketing system. Assign tasks to self or PSC, post validation.

Establish and maintain a regular communication cadence with the MSP and customer through weekly, monthly, and quarterly meetings, ensuring that progress is tracked by PSCs.

Maintain updated Action Trackers & other relevant documents on OneDrive, including customer related insights and roadmap discussions. Update Salesforce records as required.

Prepare all customer-facing and internal deliverables, ensuring they meet high-quality standards.

Coordinate and communicate with cross-functional teams, including Sales, Support, and Partner Success, to align Managed Services activities.

Increase the footprint of Nexthink across different functions of the customer, within IT as well as non-IT related usage. Enhance stickiness of Nexthink to ensure smooth renewal and possible product upsells.

Escalate issues internally and externally when necessary to ensure prompt resolution. Follow-up with Product Support or relevant resolver groups to ensure timely resolution of issues raised. Raise RED FLAGS to alert in case of any deviations.

Stay informed about product development and releases at a level necessary to fulfill the above responsibilities, and inspire PSCs to innovate continuously to maximize Nexthink's value.

Qualifications

Bachelor's degree in Computer Science or Computer Engineering preferred.

Experience:

8 - 10 years of experience in technical consulting, analytics, and automation, with a preference for candidates with this background.
Consulting-based approach in previous roles coupled with good project management skills.
Knowledge of Nexthink / competing products would be an advantage.
Flexible to work in UK / US shifts

Key Skills and Attributes:

Analytical Expertise: Proficient in analyzing data to identify pain points and opportunities, with a strong commitment to providing actionable insights and driving automation.
Transformation Experience: Demonstrated experience in transformation projects, such as Win10 and O365 migrations.
End User Computing (EUC) Mastery: Extensive technical knowledge of end user computing (EUC) management.
Collaborative Aptitude: Skilled at collaborating with dispersed teams, including CTOs, product management, and support, to deliver the right solutions and innovate based on customer input.
IT Operations Proficiency: Deep understanding of IT operations.
Quick Learner: Ability to rapidly acquire knowledge of new technologies.
Customer-Centric: Proven ability to gather and manage customer feedback, comprehend customer pain points, and propose practical solutions.
Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage with customers and collaborate effectively within a team.
Problem Management: Exceptional problem-solving skills to address complex issues effectively.
Adaptability: Capability to excel in challenging environments and adapt to changing circumstances.
Enthusiasm for Innovation: Passion for working in an international, collaborative, and fast-paced environment and eagerness to learn and adopt new technologies.
Technical Proficiency: Excellent knowledge of Microsoft Windows, Office 365, web browsers, and other standard EUC applications.

Preferred:

Nexthink certified professional / previous experience of working with Nexthink or similar DEM tools.
Practical knowledge of Windows, Office 365 & overall EUC insights
Understanding of SQL, XML, PowerShell, PowerBI would be ideal.
Practical experience of data integration methods and technologies
- in any of the following:
- IT systems
- Enterprise infrastructure management / Data Centers
- Application development and management
- Managed IT Services
- Security
- Analytics – EU data
Project Management skills (ITIL, PMP)

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

💼 Permanent Contract and a competitive compensation package (Stock Options also included).
📍 Amazing centrally located offices near the Bernabeu Stadium.
🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
🤸 Up to 25 EUR per month for a gym subscription.
🛴 Flexible retribution plan for kindergarten & transport tickets.
🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes.
🍉 Fresh fruit, cookies, and occasionally some soft drinks as well.
🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
📣 Bonuses for referring successful hires after three months of continuous employment.
🚚 We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

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Fantastic opportunity to enter the rapidly growing Data Centre industry.
Mark Your Mark, newly created position.
Onsite Brooklyn Location – Free Parking

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:
As the Service Delivery Manager, you will be responsible for ensuring the successful fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

Build and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
Cultivate and sustain strong relationships with customers and partners to ensure high levels of satisfaction across both pre-sales and post-sales engagements.
Collaborate effectively with CDC teams, leveraging their expertise as needed to enhance service delivery.
Deepen CDC’s engagement with key customers, their on-site personnel, and their end clients.
Contribute to successful contract execution by consistently meeting defined KPIs.
Produce, refine, and deliver client reports in alignment with contractual obligations.
Review and prepare client-facing reports for external distribution, supporting clients in understanding and resolving any queries.
Plan and manage monthly business reviews, quarterly operational and security audits, and other compliance-related activities for clients.
Coordinate managed services projects, including sourcing quotes from partners and suppliers, and ensuring quality delivery with client approval.
Respond promptly to all client inquiries, covering operational issues and requests for project quotes or proposals.
Design and implement company policies and procedures to efficiently meet major customer requirements.

What’s in it for you:

CDC offers excellent employment conditions and benefits such as:

CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

This role would be suitable for candidates who have proven experience within an Account Management, Service Delivery/ Customer Success position, with a demonstrated expertise in managing services for large commercial based clients. Noting – this is not a sales-based position.

Proficiency in contract management, SLA reporting, problem-solving, and client relationship building.
Work effectively with delivery leads to ensure consistent and clear communication on existing projects.
Achieve client satisfaction, retention and growth targets as per account plan
Competency in Microsoft Office suite, Microsoft Project toolsets and source code management.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you're looking to be part of Australia and New Zealand's leading large-scale data centre innovator, submit your resume and cover letter by clicking Apply.

Diversity helps us all achieve more. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success and a culture of trust and care. We actively promote equality and strive to create a welcoming environment for all employees. At CDC we’ve got your back. We’re dedicated to building a team that reflects the diversity of our community and we encourage everyone to bring their authentic selves to work, giving you the confidence to achieve more.

Closing Date: 11:59pm Sunday, 17th of August 2025

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Primary Responsibilities:

100% VOICE ACCOUNT
Manage and be accountable for professional employees and/or supervisors
Coordinate and supervise daily/weekly/monthly activities of team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

***Will handle 500+ HC
Knowledge of call center systems such as CMS, IEX, CTI and TCS
Understanding of call center performance metrics and measurements

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1. Manage the E2E delivery of the assigned account(s)
2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue (80-100 FTEs)
3. Experience in managing teams from multiple geographies and technologies
4. Experience in managing clients and accounts from North America market
5. Experience in Account level resource, revenue and margin forecasting
6. Experience in margin optimization
7. Good people management skills to energize, upskill and retain talent.

Requirements

","hiringOrganization":{"@type":"Organization","name":"Bahwan CyberTek","sameAs":"https://bahwancybertek.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chennai, Tamil Nadu, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-06-30","description":"Job Title: Service Delivery Manager Location: Bangalore (to work from customer location) Experience: 18 - 20 years Job Summary: We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management. The ideal candidate will have a strong background in Pharma / Clinical / Life Sciences domains, leading large-scale transformation, implementation, maintenance and support projects. This role requires expertise in managing high-value portfolios, large teams, and driving strategic initiatives for global clients. Key Responsibilities: End-to-End Program & Delivery Management: * Lead and oversee the delivery of IT solutions in the Pharma, Clinical, and Life Sciences sectors. * Ensure high-quality execution of transformation and support projects, meeting SLAs and business objectives. Client & Stakeholder Management: * Collaborative, who is able to build a strong and friendly relationship with customers. * Act as a strategic partner to clients, driving business value through innovative IT solutions. * Manage executive-level relationships, ensuring alignment with business goals. * Should be assertive and be able to articulate clearly to customers. * Should have the ability to work in multi-vendor environment, manage POD teams involving consultants from customer as well as other vendors. Team & Financial Management: * Lead and mentor professionals across multiple projects. * Manage a portfolio of $10M+, ensuring profitability, efficiency, and customer satisfaction. * Responsible for the P & L for the portfolio Transformation & Innovation: * Drive digital transformation initiatives, leveraging Cloud, Gen AI, Automation, and Data Analytics. * Implement best practices in IT service delivery, ensuring continuous improvement.","hiringOrganization":{"@type":"Organization","name":"Hexaware","sameAs":"https://hexaware.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-07","description":"

Inbox Business Technologies is seeking a dedicated and experienced Service Delivery Manager to ensure effective delivery of IT services to our clients. The Service Delivery Manager will be responsible for managing the service delivery process, ensuring that all services meet the agreed-upon service level agreements (SLAs) and customer expectations. This role involves working closely with clients to identify their needs, managing a team of service delivery professionals, and ensuring the successful execution of service delivery initiatives.

Key Responsibilities:

Manage day-to-day operations of the IT Service Desk and support teams.
Ensure effective implementation and adherence to ITIL/ITSM processes, including Incident, Service Request, Problem, and Change Management.
Maintain and continuously improve service levels through monitoring KPIs and SLAs.
Coordinate with internal technical teams to ensure timely resolution of high-priority incidents and issues.
Develop and maintain service performance dashboards and regular reporting for leadership.
Act as the primary escalation point for service-related issues, ensuring timely and transparent communication with all stakeholders.
Lead or contribute to IT service improvement initiatives and related projects.
Conduct regular service reviews to gather feedback and enhance user satisfaction.
Train, mentor, and evaluate the performance of IT support personnel.
Manage vendor and service provider relationships, ensuring consistent quality and adherence to contractual SLAs.
Promote a culture of excellence, accountability, and continuous service improvement within the IT support function.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
ITIL Foundation certification (v3 or v4) is mandatory; higher-level ITIL certifications will be an advantage.
6–10 years of experience in IT Service Management, including 3+ years in a leadership or managerial role.
Strong understanding of ITSM tools and reporting (e.g., ServiceNow, BMC Remedy, etc.).
Excellent verbal and written communication skills.
Strong interpersonal and stakeholder management abilities.
Proven ability to lead and motivate support teams in a fast-paced environment.
Pleasing personality, approachable demeanor, and professional attitude.
Experience in managing vendors and external service providers.

Preferred Attributes:

Certification in project management (PMP, PRINCE2) is a plus.
Experience in managing support for enterprise-level systems and infrastructure.
Strong analytical and problem-solving skills.

","hiringOrganization":{"@type":"Organization","name":"Inbox Business Technologies","sameAs":"https://www.inboxbiz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Islamabad, Islamabad, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"

Join Envalior

Are you passionate about pioneering change in a constantly evolving environment? At Envalior, we are seeking a talented Service Delivery Manager to join our dynamic team.

At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety.

IMAGINE THE FUTURE WITH ENVALIOR

A Service Delivery Manager (SDM) is responsible for overseeing the delivery of a services, ensuring they are efficient, meet expectations, and align with business objectives. This role acts as a bridge between providers, internal teams, and vendors, managing relationships, monitoring performance against service level agreements (SLAs), and driving continuous improvement

Requirements

· Ensuring Service Delivery:

Overseeing the entire service delivery process, from initiation to completion, ensuring

services are delivered on time, within budget, and to the required quality standards

· Client Relationship Management:

Building and maintaining strong relationships with the service provider , acting as a

primary point of contact for service-related matters.

· Budget Management:

Managing budgets associated with service delivery, ensuring resources are utilized

effectively and costs are controlled.

· Strategic Planning and Execution:

Developing and implementing SAM strategies aligned with business objectives, including defining policies, processes, and procedures for software asset management. ·

Software Inventory Management:

Maintaining an accurate and up-to-date inventory of all software assets, including licenses, subscriptions, and associated contracts. ·

License Management:

Ensuring compliance with software licensing agreements, managing license entitlements, and optimizing license usage to avoid overspending and potential audit risks.

Customer Relationship Management:

Acting as the primary point of contact for clients regarding IAM services, managing expectations, and addressing inquiries or escalations.

· Incident and Problem Management:

Leading the resolution of critical incidents and problems related to IAM, coordinating with relevant teams like HR ·

Process Improvement:

Identifying opportunities to optimize IAM processes, enhancing efficiency, and improving the overall customer experience.

· CMDB Strategy and Design:

Developing and implementing a CMDB strategy

CMDB Implementation and Maintenance:

Overseeing the implementation of the CMDB, ensuring it's populated with accurate and up-to-date information, and managing its ongoing maintenance and updates.

· Integration with ITSM Processes:

Integrating the CMDB with other ITSM processes, such as incident management, problem management, change management, and asset management, to ensure seamless data flow and process execution.

· Data Quality Management:

Implementing measures to ensure the accuracy, completeness, and consistency of data within the CMDB through regular audits, validation checks, and data quality reporting.

The Ideal Candidate

Managing client expectations, maintaining service quality, aligning team efforts, and balancing resources while

adhering to budgets.

Benefits

WHY ENVALIOR?

Competitive Compensation

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion

At Envalior, our people drive our success, so it’s only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at jyotsana.srivastava@envalior.com.

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at Talent.Acquisition@Envalior.com.

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players: DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023.

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We’re conscious that this is both a privilege and a responsibility – so, when we imagine the future, we’re guided by our key values to help us create a better world.

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Company Description

#LI-Remote

Job Description

The SDM manages the delivery of scoped Managed Services to Nexthink customers. They play a pivotal role in supporting the customer to realise value from the Nexthink platform, and as such will be working closely with the Customer Success Manager and the Account Manager to ensure that the Managed Service is aligned with the account success plan, and with the value metrics being tracked for the customer.

The role will coordinate the daily activities of the Managed Services team, and oversee the request queue, focusing on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels.

The role is a combination of technical and business skills; having the ability to assess technical requests, troubleshoot platform issues, and also to be able to explain the service, how it is supporting the customer strategy, and the value to stakeholders at all levels within the customer.

Responsibilities

Act a single point of contact for the customer for all managed service elements in scope
Participate in the Customer’s Nexthink steering group meetings
Advise on and be part of the Customer’s governance for Nexthink
Gather customer’s requirements, analyse and provide feedback
Effectively handle customer requests and priorities
Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink
Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers
Identify and justify automation opportunities based on value to the Customer
Support customer’s initiatives on Nexthink areas of operations
Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting
Provide new insights to integrate Nexthink with existing solutions and internal processes
Work with the CSMs to position Nexthink with customers’ service owners
Deliver service elements against a set of Service Levels
Identify and deliver against agreed use cases
Work with the Account teams to support the operationalization of Nexthink inside the Customer organization
Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer
Prepare all customer facing and internal deliverables
Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success
Escalate internally and externally when required
Stay current on product development/releases to a level required for the above activities

Qualifications

BA/BS preferred in computer science, computer engineering
Minimum of 5 years of experience in technical consulting, analytics & automation
Demonstrated skills in data analysis
Drive to provide actionable insights and automation
Experience in transformation projects (e.g. Win10, O365)
Extensive technical knowledge of end-user computing
Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
Deep knowledge of IT operations
Ability to learn new technologies quickly
Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions
Excellent communication, social awareness, customer-facing, and teamwork skills
Exceptional problem management skills
Ability to handle challenging environments
Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
Excellent knowledge of Microsoft Windows and Linux clients and their applications

Preferred:

Practical knowledge of SQL, XML, windows PowerShell,
Practical experience with data integration methods and technologies,
Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Additional Information

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

All your information will be kept confidential according to EEO guidelines.

Total Rewards @ Nexthink
\n
\nAt Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

","hiringOrganization":{"@type":"Organization","name":"Nexthink","sameAs":"https://www.nexthink.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"

Company Description

#LI-Remote

Job Description

Responsibilities

Act a single point of contact for the customer for all managed service elements in scope
Participate in the Customer’s Nexthink steering group meetings
Advise on and be part of the Customer’s governance for Nexthink
Gather customer’s requirements, analyse and provide feedback
Effectively handle customer requests and priorities
Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink
Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers
Identify and justify automation opportunities based on value to the Customer
Support customer’s initiatives on Nexthink areas of operations
Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting
Provide new insights to integrate Nexthink with existing solutions and internal processes
Work with the CSMs to position Nexthink with customers’ service owners
Deliver service elements against a set of Service Levels
Identify and deliver against agreed use cases
Work with the Account teams to support the operationalization of Nexthink inside the Customer organization
Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer
Prepare all customer facing and internal deliverables
Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success
Escalate internally and externally when required
Stay current on product development/releases to a level required for the above activities

Qualifications

BA/BS preferred in computer science, computer engineering
Minimum of 5 years of experience in technical consulting, analytics & automation
Demonstrated skills in data analysis
Drive to provide actionable insights and automation
Experience in transformation projects (e.g. Win10, O365)
Extensive technical knowledge of end-user computing
Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
Deep knowledge of IT operations
Ability to learn new technologies quickly
Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions
Excellent communication, social awareness, customer-facing, and teamwork skills
Exceptional problem management skills
Ability to handle challenging environments
Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
Excellent knowledge of Microsoft Windows and Linux clients and their applications

Preferred:

Practical knowledge of SQL, XML, windows PowerShell,
Practical experience with data integration methods and technologies,
Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Additional Information

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

All your information will be kept confidential according to EEO guidelines.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

","hiringOrganization":{"@type":"Organization","name":"Nexthink","sameAs":"https://www.nexthink.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salt Lake City, UT, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"

Company Description

#LI-Remote

Job Description

Responsibilities

Act a single point of contact for the customer for all managed service elements in scope
Participate in the Customer’s Nexthink steering group meetings
Advise on and be part of the Customer’s governance for Nexthink
Gather customer’s requirements, analyse and provide feedback
Effectively handle customer requests and priorities
Understand Customer Digital Experience goals, strategic plans and constraints in order to advise on the best use of Nexthink
Conduct analysis of Customer’s Nexthink data and provide actionable insights to customers
Identify and justify automation opportunities based on value to the Customer
Support customer’s initiatives on Nexthink areas of operations
Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting
Provide new insights to integrate Nexthink with existing solutions and internal processes
Work with the CSMs to position Nexthink with customers’ service owners
Deliver service elements against a set of Service Levels
Identify and deliver against agreed use cases
Work with the Account teams to support the operationalization of Nexthink inside the Customer organization
Prepare weekly, monthly and quarterly reporting both internally to the Managed Services’ management and also to the customer
Prepare all customer facing and internal deliverables
Coordinate and communicate about all aspects of the Managed Services activities with other teams, such as Sales, Support and Customer Success
Escalate internally and externally when required
Stay current on product development/releases to a level required for the above activities

Qualifications

BA/BS preferred in computer science, computer engineering
Minimum of 5 years of experience in technical consulting, analytics & automation
Demonstrated skills in data analysis
Drive to provide actionable insights and automation
Experience in transformation projects (e.g. Win10, O365)
Extensive technical knowledge of end-user computing
Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
Deep knowledge of IT operations
Ability to learn new technologies quickly
Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions
Excellent communication, social awareness, customer-facing, and teamwork skills
Exceptional problem management skills
Ability to handle challenging environments
Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
Excellent knowledge of Microsoft Windows and Linux clients and their applications

Preferred:

Practical knowledge of SQL, XML, windows PowerShell,
Practical experience with data integration methods and technologies,
Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Additional Information

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

All your information will be kept confidential according to EEO guidelines.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
📚 Free access to professional training platforms to explore your interests and enhance your skills.
🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
📣 Bonuses for referring successful hires after three months of continuous employment.

","hiringOrganization":{"@type":"Organization","name":"Nexthink","sameAs":"https://www.nexthink.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta, GA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-08","description":"

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Job Description:

The Service Delivery Manager (SDM) is responsible for the end-to-end delivery of the technical solution and associated services to clients, ensuring the services are provided efficiently, effectively, and in line with client expectations. The SDM will oversee the day-to-day delivery and performance, while driving continuous improvement. They will act in partnership with the CRM to successfully execute on behalf of the client with our internal teams and external vendor partners.

Key Responsibilities:

Understand clients’ needs, objectives, and business challenges, ensuring services and solutions meet or exceed their expectations.
Drive innovation and develop sustainable solutions to solve complex client requirements throughout the client life cycle.
Oversee the day-to-day service delivery operations, ensuring all services are provided as per the contract and in compliance with service level agreements (SLAs) and operation level agreements (OLAs).
Monitor service performance and report on, including response and resolution times, as well as overall service quality metrics.
Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise.
Implement and maintain best practices, processes, and standards for service delivery.
Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.
Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues.
Provide guidance and support to team members, ensuring high levels of performance and morale.

Skills and Qualifications:

3-5 years of experience in service delivery, account management, or technical customer support related roles. Experience in managing client relationships and leading service delivery teams
Knowledge and experience of industry-standard service delivery methodologies is a plus
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
B.S or B.A preferred but not required

#LI-LH1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$89,000-$105,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

","hiringOrganization":{"@type":"Organization","name":"Voya Financial","sameAs":"https://www.voya.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"SC-Work@Home, South Carolina, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-06","description":"Safety-Kleen in Kaukauna, WI is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.\n\n\n
\n\n\n Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.\n\n\n
\n\n\nWhy work for Clean Harbors?\n\n\n

Health and Safety is our #1 priority and we live it 3-6-5!
Focus on maintaining sustainability and cleaning the Earth
Offering competitive pay + Bonus + Perks
Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development for all the stages of your career
Company paid training and tuition reimbursement

\n\n\n

Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
Train, develop, and manage sales and service route drivers
Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
Fulfill duties of route driver when s/he is absent
Provide field coaching and sales training to route drivers
Meet with customers periodically to discuss needs
Increase sales portfolio by identifying opportunities
Schedule services to prevent and resolve route issues and complaints
Ensure completion and organization of all mandated paperwork and files.
Follow all local, state (provincial) and federal compliance regulations and rules
Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
Safely observe all corporate operating guidelines and procedures
Observe all company environmental health and safety operating guidelines
Perform other duties as assigned

\n\n\n

Class B CDL
Obtain Hazmat and Tanker endorsements within 90 days of employment
Leadership experience
Intermediate computer skills
Excellent customer service skills
Excellent organization and attention to detail
Perform physical functions per job requirements
Successfully complete a background check, drug test, and physical, by position

\n\n\nPreferred Qualifications:\n\n\n

Previous route driver experience
Previous dispatch/logistics experience

\n\n\n \n\n\n\n Clean Harbors is an equal opportunity employer.\n \n\n

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

\n\n\n Clean Harbors is a Military & Veteran friendly company.\n \n\n *SK\n \n\n\n
","hiringOrganization":{"@type":"Organization","name":"Clean Harbors","sameAs":"https://www.cleanharbors.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kaukauna, WI, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Service Delivery Manager","datePosted":"2025-08-06","description":"

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Services Delivery Manager is a key member of our EMEA Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts and/or extensions. You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Services Delivery Manager you will…

Work with our customer base in EMEA
Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships helping grow the Cloudera Professional Services business at your customers
Define, scope and sell our Professional Services portfolio
Help with preparation of Statements of Work or Change Orders for review by our legal and operations teams
Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re excited about you if you have:

Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company

Experience in leading, scoping and delivering data related consulting projects
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings in the Middle East
Strong foundational knowledge of working within the IT domain
Excellent knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Strong verbal, written and presentation communication skills in English.
Business competence in English verbal and written communication is mandatory
Excellent analytical skills
Project Management related certifications
Ability to travel up to 10-20% (As needed)

You might also have…

Experience interacting with Cloudera software
Industry experience working with large Financial Services, Retail and Public Sector customers
Middle Eastern Customer Delivery Management experience

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What you can expect from us:

Generous PTO Policy
Support work life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups

EEO/VEVRAA

#LI-Remote

#LI-VG1

","hiringOrganization":{"@type":"Organization","name":"Cloudera","sameAs":"https://www.cloudera.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"India-Bangalore-Remote","addressCountry":"India","addressRegion":"Asia/Pacific"}}}}]}

Job Description:

Location:

Building the Future of Crypto

Proof of work

The team

The opportunity

Skills you should HODL

Company Description

Job Description

Qualifications

Additional Information

Key Responsibilities:

Support Product Development:

Global Payroll Compliance:

Support & Client Consultation:

Team Management:

Global Year-End Process

What You’ll Bring:

Job Summary

Job Requirements

Education

\n \n General Information\n

\n \n Description\n

Description

Requirements

Global Payroll Analyst

Responsibilities

Required Qualifications and Skills

Desired Qualifications and Skills

About Us

About Vercel:

About the Role:

What You Will Do:

About You:

Benefits:

Key Responsibilities

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About Rippling

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Additional Information

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Overview

Responsibilities

Qualifications

About Empower AI

Company Description

Job Description

Qualifications

Additional Information

Company Description

Job Description

Qualifications

Additional Information

Company Description

Job Description

Qualifications

Additional Information

Company Description

Job Description

Qualifications

Additional Information

Company Description

Job Description

Qualifications

Additional Information

Key Responsibilities:

Understand clients’ needs, objectives, and business challenges, ensuring services and solutions meet or exceed their expectations.

Drive innovation and develop sustainable solutions to solve complex client requirements throughout the client life cycle.

Oversee the day-to-day service delivery operations, ensuring all services are provided as per the contract and in compliance with service level agreements (SLAs) and operation level agreements (OLAs).

Monitor service performance and report on, including response and resolution times, as well as overall service quality metrics.

Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise.

Implement and maintain best practices, processes, and standards for service delivery.

Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.

Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues.

Provide guidance and support to team members, ensuring high levels of performance and morale.

Skills and Qualifications:

3-5 years of experience in service delivery, account management, or technical customer support related roles. Experience in managing client relationships and leading service delivery teams

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