Description

Sprout Social is looking to hire a Senior Solutions Engineer to join the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team of sales professionals and support the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, but you also get to work with some of the biggest brands in the world , including DoorDash, General Mills, Trello, Make-A-Wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

Be the technical counterparts to our Account Executive team, working collaboratively with your peers in a customer-facing environment
Serve as a product expert within SaaS based applications or Social Intelligence
Break down complex topics and make them easily digestible to your audience
Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs.

What you’ll bring

Sprout Social is looking for a collaborative Senior Solutions Engineer to support our Enterprise sales team who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment.

The minimum qualifications for this role include:

5+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives and selling into Enterprise customers
Experience demonstrating a software platform (making presentations)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

Understanding of social networks (in particular Twitter, Facebook, Instagram, and LinkedIn) and social media strategy for large organizations
Experience presenting to Marketing and Social Media professionals, including Directors/VPs of Marketing and CMOs.
Understanding of the Front-Office Tech Stack space and how Sprout Social will fit into it.
Ability to work on multiple projects and simultaneously support the Sales team
Understanding of all components of the software sales process
Excellent communication and presentation skills with the ability to present to a variety of external audiences

How you’ll grow

Within 1 month, you’ll plant your roots, including:

Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them.
Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning.
Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
Complete a demo and written certification to ensure comprehension.

Within 3 months, you’ll start hitting your stride by:

Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities.
Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps.

Within 6 months, you’ll be making a clear impact through:

Be highly confident in demoing our platform and will apply the “Demonstration to Win” methodology for all of your demos.
Fully grasp the various use cases for social media - brand awareness, customer care, lead generation, etc.
Successfully position our solution against any number of competitors.
Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features, and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you’ll make this role your own by:

Be someone who is held in high regard by their peers and the Account Executives you support.
Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers.

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

Insurance and benefit options that are built for both individuals and families
Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
High-quality and well-maintained equipment—your computer will never prevent you from doing your best
Wellness initiatives to ensure both health and mental well-being of our team
Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
Growing corporate social responsibility program that is driven by the involvement and passion of our team members
Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

Zone 1 (New York, California, Washington): $138,688 (min), $173,400 (mid), $190,740 (max) USD annually
Zone 2 (All other US states): $126,100 (min), $157,600 (mid), $173,360 (max) US annually

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

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