{"@context":"https://schema.org","@type":"ItemList","name":"Senior Program Manager Job Description and Salary","description":"Explore the role of a Senior Program Manager, including responsibilities, skills required, and salary expectations. Find relevant job opportunities and apply now.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"Senior Program Manager, Trust and Safety","datePosted":"2025-09-10","description":"

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

We are looking for a driven and collaborative Senior Program Manager to deliver and continuously improve impactful Trust & Safety initiatives at Pinterest. You’ll join the Strategy & Operations team, with a focus on programs and projects that address critical safety domains such as self-injury and violence. You’ll lead key operational programs end-to-end, partner closely with cross-functional teams, and help ensure operational excellence for Pinterest’s most important trust and safety commitments. You may also take on other priority areas as business needs evolve.

What you’ll do:

Own and deliver initiatives and programs focused on harm areas such as (but not limited to) Hateful Activities, Self-Harm, Graphic Violence and Threats, Dangerous Goods and Services, and Violative Messages/Comments, using effective, collaborative, project management and cross-functional operations skills.
Program & Project Leadership: Designing roadmaps, ensuring deliverables and action-items are executed on time, quantifying impact of work, and escalating delays/issues/resource constraints/misalignments as needed. Addressing hurdles and solutioning issues. Lead and execute ad-hoc programs and projects from planning through delivery—track milestones, drive execution, resolve issues, and ensure clear alignment across teams.
Cross-functional Collaboration: Serve as the main point of contact for working groups. Strong collaboration, knowledge sharing, and support of teammates as well as partners like Operations, Trust & Safety, Policy, Product, Eng, Legal, Comms, Data Analysts, and Vendor Management to support effective enforcement and alignment; surface risks, recommend adjustments, and track progress toward collective objectives.
Process Documentation & Improvement: Develop, standardize, and maintain process documentation and governance for assigned programs, ensuring clarity, quality, and up-to-date procedures. Identify and implement improvements to ensure clarity. Ensure work is aligned with S&O, T&S and Pinterest priorities.
Insights & Reporting: Analyze operational and program data to generate actionable insights to stakeholders and support continuous improvement recommendations, sharing what’s working and where adjustments are needed.
Issue & Risk Management: Proactively escalate blockers, resource needs, or changes in timelines—drive solutions within projects and communicate with leadership as needed.
Change Implementation: Support rollout and adoption of new policies, workflows, or tools related to program areas; help guide teams through change and process updates. Embrace changes including adjusting priorities and urgencies throughout the year based on business needs.
Continuous Improvement: Recommend and drive enhancements to program processes for scaled and sustained success. Contribute to strategic planning cycles by providing input on team OKRs updates, resource forecasts, and aligning programs to broader priorities.
Strong Written & Verbal Communication: Effectively communicate on program updates, changes, key info/insights, flags at the right altitude to right audiences at the right time. Provide exec-friendly comms while proactively managing team alignment.

What we’re looking for:

Proven program or project management experience, preferably in Trust & Safety, content integrity, risk management, or similar fields.
Strong track record of execution: Able to own and drive several projects at once, independently managing priorities and deliverables in a dynamic environment.
Solutions oriented & Analytical mindset: Uses data, performance metrics, and trends to inform decisions and surface improvements. Actively works on remediation.
Excellent stakeholder management and communication skills: Collaborates well across teams, builds consensus, and clearly communicates program goals and updates.
Process improvement or documentation experience: Comfortable maintaining and improving workflows and processes.
Adaptable, action-oriented, accountable: Self-starter and learner who can navigate dynamic environments and shifting priorities with a solutions-first attitude.
Bachelor’s degree required; advanced degree a plus.
Preferred: Experience with program or policy work related to comments, messages, dangerous goods, self-injury, violence, or other sensitive safety domains in content moderation.

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
This role will need to be in the office for in-person collaboration 1-2 times per half, and therefore can be situated anywhere in the country.

#LI-REMOTE

#LI-EP4

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only$97,104—$199,920 USD

Our Commitment to Inclusion:

\nPinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.","hiringOrganization":{"@type":"Organization","name":"Pinterest","sameAs":"https://www.pinterest.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, US; Remote, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Program Manager / Senior Program Manager, Trust and Safety","datePosted":"2025-07-21","description":"Join the VRChat Team!
VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital, and HTC.
We have a great team which includes people from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.
Come and join the mission!
Job Overview
VRChat is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to keep our users safe from online abuses. You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure.\n

Duties & Responsibilities

Develop a deep understanding of VRChat’s community support architecture, product surfaces, and policy framework to inform strategic decisions
Inform and implement strategies for managing and mitigating trust and safety risks
Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables
Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution
Work with cross-functional partners to assess support requirements for new product launches
Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
Lead global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams
Identify actionable insights, suggest recommendations and influence team strategy through effective communication
Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrityIdentify opportunities to continuously improve our Trust and Safety program vision

Experience, Skills & Qualifications

BA/BS, with evidence of technical experience or equivalent relevant experience
3-5 years of experience in program or project management, analytics, product, consulting, or equivalent team
2+ years of experience initiating and driving projects to completion with minimal guidance
Experience using data and metrics to drive improvements
Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences.
Excellent problem-solving ability in high-pressure situations.

Bonus Points

Experience in Trust and Safety and/or Compliance
Experience at a start-up or technology company
Experience working at a VR or metaverse-related company
Experience working on a “live” app, shipping frequent updates and responding to user feedback

Benefits

Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Paid parental leave

VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!
All job offers are subject to satisfactory referencing and background checks.","hiringOrganization":{"@type":"Organization","name":"VRChat","sameAs":"https://hello.vrchat.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Anywhere"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Analyst, Trust and Safety","datePosted":"2025-09-04","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Preferred qualifications:

Master's degree.
Experience with machine learning.
Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
Experience using statistical analysis and hypothesis testing. Experience analyzing ML models performance or working on LLMs.
Experience working with abuse, spam, fraud or malware, and working on product policy analysis and identifying policy risks.
Excellent written and verbal communication and presentation skills and the ability to influence cross-functionally at various levels.

About the job

Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers.

Responsibilities

Help to establish metrics to benchmark Generative-AI issues and quantify improvements. Develop datasets and run evaluations for engineers to evaluate and improve Search, Labs and Assistant products.
Use technical acumen to drive project delivery, challenge proposals and identify risks. Manage multiple interdependent projects of moderate to high complexity and scope against crashed timelines.
Review graphic, controversial, and sometimes offensive/sensitive content during the course of this role.
Improve tools through data analysis, technical expertise, and presentations to key stakeholders. Enhance our operational workflows via process improvements and identification of automation opportunities. Analyze and debug escalations and identify trends that can indicate product risks.
Manage multiple interdependent projects of moderate to high complexity and scope against crashed timelines. Collaborate with other teams and functions.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, Karnataka, India; Hyderabad, Telangana, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Program Manager, Trust and Safety","datePosted":"2025-08-06","description":"Favor is seeking a Program Manger, Trust and Safety to join our Operations team in Austin, Texas. In this role, you will be a subject matter expert in assessing, defining, and mitigating fraud risks and developing solutions that reduce impacts to the business. As a Program Manager, Trust and Safety, you will play a critical role in shaping strategy, protecting our organization from fraudulent activities, and mitigating potential risks. You will be focused on creating and implementing effective fraud prevention strategies, analyze and investigate suspicious transactions, and identify fraudulent patterns with efforts to mitigate exposure through root cause analysis. You will manage projects and drive strategic guidance to the company through individual contributions and cross functional partners. This role should own a deep understanding of fraud across multiple vectors to ensure the Favor platform operates with the highest integrity. As a thought leader, you will be the primary point of contact for stakeholders, leadership, and executives across the company.\n

What You'll Do:

Manage multiple, concurrent, and complex projects and initiatives aligned with evolving Trust and Safety and Quality Operations needs such as owning roadmaps, OKRs, KPIs, and cross-functional coordination
Lead and champion a compelling business strategy for the Trust and Safety team through a combination of understanding customer needs, business goals, market trends and competitor insights to ensure that the Trust and Safety team has a convincing voice at the table
Lead vendor relationships end-to-end, including RFP ownership, contract negotiations, budget management, performance tracking, and alignment with company initiatives to maximize vendor impact
Develop and execute go-to-market strategies for new products, services, and vendor solutions in partnership with internal stakeholders, ensuring strategic alignment and successful delivery
Leverage data and insights to monitor trends, identify risks or opportunities, investigate unusual patterns (e.g., fraud, safety incidents), and implement performance improvements and mitigation strategies
Proactively identify opportunities in the business and execute root cause analysis and drive alignment with key stakeholders to mitigate risk and exposure to the business
Facilitate cross-functional collaboration through working sessions, stakeholder alignment, and effective communication to balance customer experience with risk exposure and drive execution of goals
Build and scale programs from ideation to execution using strong program management practices—owning strategic planning, reporting, team alignment, and continuous monitoring of impact and efficiency
Conduct regular risk assessments and audits to detect Trust and Safety issues, identify potential areas of concern and develop strategies to mitigate them
Provide strategic insights and recommendations to business stakeholders and leadership on program performance and enhancement opportunities through a lens of challenging the status quo and elevating a proactive approach
Support daily operations as needed, including coverage for critical events, escalations, insurance claims, and ad-hoc investigations, while contributing to broader organizational initiatives as assigned
Perform other duties and projects as assigned to support organizational objectives and initiatives

Skills You Have:

A bachelor’s degree in business, or equivalent relevant work experience
5+ years of program management and/or operations management consulting experience, particularly in grocery/retail, delivery, or gig economy industries
Demonstrated experience creating and driving programs to deliver exceptional experiences to customers and constituents
Strong attention to detail and the ability to navigate complex, challenging problems and find creative solutions
Ability to build strong working relationships and rapport across all levels of the organization
Proficient in Microsoft Office suite, Google Suite, Slack, Jira (or similar), and project management software
A data-driven mindset and the ability to maintain a high degree of confidentiality
Excellent time management and organizational skills with the ability to manage competing priorities and meeting deadlines
Project Management Professional (PMP) or Six Sigma certification is a plus
Understanding of regulatory requirements and legal considerations related to Trust and Safety, fraud, risk, compliance or other comparable spaces in an on-demand environment with independent contractors is a plus

Who You Are:

You are a process-oriented and empathic leader
You have strong analytical skills needed to track, report, and provide insights on daily, weekly, and monthly metrics
You are a decisive and clear communicator
You are an accountable self-starter who thrives in an environment with shifting priorities
You are excited to support the growth of a dynamic, growing business
You are intimately familiar with project management software and principles
You have a keen eye for detail and identifying anomalies
You have a high dynamic range. You have the ability to see the big picture but are comfortable diving deep into the details. You’re not above rolling up your sleeves and doing the grunt work

Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.","hiringOrganization":{"@type":"Organization","name":"Favor","sameAs":"https://favordelivery.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, TX","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Engineering Analyst, Trust and Safety","datePosted":"2025-08-05","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
5 years of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

Experience with using Python for data analysis and visualization.
Experience working on product policy analysis and identifying policy risks.
Experience in developing prompts and applying Large Language Models for data labeling.
Experience in designing sampling approaches and using statistical analysis for making product recommendations.
Excellent problem-solving and critical thinking skills with attention to details.

About the job

Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove quality on the Internet trumps all.

As a Trust and Safety Strategist, you are responsible for protecting the integrity of some of Google's key products, including Google Search, Google Maps, Google Ads, AdSense, Google Checkout and Google Product Search. You investigate financial fraud, account-related abuse, questionable business practices, violations of Google's policies, and general misuse of our products. You are introduced to dynamic analytical techniques and you leverage custom-built technology to have a direct impact on improving the experience of millions of Google users. You subscribe to a \"user-first\" philosophy and are interested in improving Google's user experience and product integrity. You are comfortable navigating ambiguity and thrive in a fast-paced environment. You harness your analytical and technical skills to drive tool development and process improvements.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Partner with Search teams on project scoping, risk assessments and prioritization. Lead projects and cross-functional initiatives within Google, interacting with executive stakeholders from Engineering, Legal, Product teams.
Design and implement product metrics to benchmark user trust risks and track improvements over time and create datasets for engineers to evaluate and improve sensitive content classifiers while delivering leadership and impact for the broader Trust and Safety Search, Assistant and Geo team.
Review sensitive or violative content as part of the core role and be exposed to graphic, controversial, or upsetting content.
Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays as needed.
Be an expert in Search infrastructure, ranking signals and Search features to build Large Language Model (LLM)-based models that can evaluate content safety according to our product policies.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
1 year of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
1 year of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

2 years of experience in the Payments industry, working on risk or fraud management and in one or more of the following areas: statistical analysis and machine learning libraries (e.g., R, Scikit-learn,Tensorflow), programming languages (e.g., Python, C/C++), Large Language Models (LLMs) or Generative AI.
Experience in innovation, technology and Google products.
Ability to interact with internal and external stakeholders with attention to detail in an ever-changing environment.
Ability to identify workflow pain points, optimize, automate and scale processes.
Excellent communication, problem-solving and critical thinking skills.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed, in order to ensure a safe and secure Payments ecosystem for our users. You will identify and solve problems and have technical skills to optimize our processes and tools. You will be proactive, motivated, organized, reliable, and able to work well in a fast-paced, global, cross-functional, and team-oriented environment to get things done. You will promote users trust in Google and ensure the highest levels of user safety.At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

Investigate fraud and abuse incidents, identify patterns and trends in order to generate risk management solutions. Promote user trust and safety by managing and mitigating payment fraud, scams and abuse on Google products and services.
Perform statistical analysis using payments and risk data warehouse, collaborate with engineering and product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency.
Facilitate and manage operations programs, working closely with Google engineers, product managers and vendor operations to develop and track project schedules and timelines. Use technical experience to drive and implement automation opportunities.
Perform end-to-end assessment of the associated risk and vulnerability of products and features. Respond to escalations from internal and external parties within designated service levels.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, Karnataka, India; Hyderabad, Telangana, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Senior Analyst, Trust and Safety","datePosted":"2025-08-14","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
4 years of experience in data analysis including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g. Python).

Preferred qualifications:

Master's degree in relevant field.
Experience with machine learning and LLMs.
Knowledge of content moderation, policy enforcement, customer support or policy creation.
Ability to solve operational or policy problems, working closely with various cross-functional teams, communicating analysis results to executive management.
Ability to influence cross-functionally at various levels.
Excellent communication and presentation skills.

About the job

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Work with stakeholders across Geo Engineering, Product and Operation teams globally to solve open ended, highly complex abuse problems for Maps strengthening global collaboration.
Leverage exceptional large language models (LLM) and machine learning (ML) technologies to build scalable solutions for solving abuse problems.
Conduct complex open source intelligence (OSINT) analysis, develop proactive monitoring, and error resolution to create well-defined processes.
Support data-oriented selection-making based on analysis, insight and keeping user trust at the forefront.
Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
4 years of experience in data analysis including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
4 years of experience with delivering analysis projects and working on open-ended problems.

Preferred qualifications:

Bachelor's degree in Engineering or Technology, or equivalent practical experience.
3 years of experience in Technology, Product Policy, Trust and Safety or a related field.
Experience in policy or program management, user and merchant experience, business strategy, or a related field.
Experience with data analysis (e.g., SQL, Python), problem solving, scaled operations, and execution.
Excellent communication skills, with the ability to articulate policy concepts.
Excellent problem-solving and thinking skills with attention to detail in a changing environment.

About the job

Responsibilities

Work with stakeholders across Geo Engineering, Product and Operation teams globally to solve open ended, abuse problems for Maps.
Leverage Large Language Model (LLM) and Machine Learning (ML) technologies to build solutions for solving abuse problems.
Initiate and lead abuse and harm-fighting and mitigation projects.
Conduct open-source intelligence (OSINT) analysis, develop monitoring and error resolution to create processes.
Support data-oriented decision-making based on analysis, insight and keeping user trust at the forefront.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Preferred qualifications:

Bachelor's degree in a related field, or equivalent practical experience.
Experience in using statistical analysis and hypothesis testing with analyzing Machine Learning (ML) models performance or working on Large Language Models (LLMs).
Excellent investigative, communication and problem-solving skills with the knowledge in innovation, technology, and Google products.
Excellent presentation skills with the ability to collaborate cross-functionally at multiple levels.
Excellent thinking skills with attention to detail in a changing environment.

About the job

The Trust and Safety team's mission is to protect and respect Google's users by ensuring online safety.

In this role, you will collaborate with teams within and outside of Trust and Safety. You will be a thought leader and partner with the Engineering, Product, Legal, Policy, and Scaled Operations teams to lay down strategy, enable integration of teams and will be solving ecosystems and first-party abuse. You will be driving intent and execution excellence to deliver cross-functional initiatives.You will be responsible for reducing policy violating activity across all Generative AI products for Search and Google Assistant. You will also enable the deployment of defenses to stop abuse, and lead process improvement efforts to improve speed and quality of response to abuse. You will identify platform needs or influence enforcement capability design.At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.In this role, you will collaborate with teams within and outside of Trust and Safety. You will be a thought leader and partner with the Engineering, Product, Legal, Policy, and Scaled Operations teams to lay down strategy, enable integration of teams and will be solving ecosystems and first-party abuse. You will be driving intent and execution excellence to deliver cross-functional initiatives.You will be responsible for reducing policy violating activity across all Generative AI products for Search and Google Assistant. You will also enable the deployment of defenses to stop abuse, and lead process improvement efforts to improve speed and quality of response to abuse. You will identify platform needs or influence enforcement capability design.

Responsibilities

Initiate and lead projects to protect Gemini users from abuse, inappropriate content and fraud through investigation, prevention and removal of safety issues. Analyze and identify new abuse trends.
Work across multiple Gemini features in multimodal input space and find abuse patterns. Enhance operational workflows by process improvements. Identify automation and efficiency opportunities.
Develop and communicate strategy and goals focusing on user trust and safety issues in Gemini. Manage responsibilities across multiple product areas. Build strong cross-functional partnerships with Product, Policy, Legal, Engineering teams and other teams within Trust and Safety to execute solutions.
Work with other members of the team to prevent abuse issues. Apply and share best practices on product or system knowledge. Work with graphic, controversial or upsetting content.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, or a related field.
1 year of experience in people management with leading a team.

Preferred qualifications:

Experience as a thought leader and team lead or people manager in an investigative, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
Ability to work in a changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
Ability to lead a team to manage problems, structure analysis, and drive impact.
Excellent business judgment, collaboration, and communication skills.
Excellent investigative skills with the knowledge of YouTube and user safety.

About the job

Responsibilities

Leverage people management, mentoring, and coaching experience to lead a global team of experts. Work non-standard, on-call rotation weekend and holiday hours as business demands require
Work with the global vendor operation leads to provide the direction and resource allocation for the Content Review operations.
Prepare presentations and communicate initiatives to management and to the organization.
Liaise with policy, Public Relation (PR), and Legal teams to craft and implement process solutions to emerging trends.
Manage relationships with partnering Product and Engineering teams on product launches, including tools and classifier development, research and experimentation, and data and analytics.

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools.

Responsibilities

· Provides prompt and efficient service to the client including the appropriate escalation of any issues.

· Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

· Actively seek solutions through logical reasoning

· Demonstrates strong problem-solving capabilities and assist customers in case of any issues

· Serve as an advocate for the user community

· Label content and flag for action

· Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.

· Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role.

Qualifications we seek in you!

Minimum qualifications

· Diploma/Advanced/Higher/Graduate Diploma in any field.

· Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools

· Fresh graduate or candidate with experience in service support/related field

· Must be able to commit to 24 X 7 rotating shift

· Must be able to work on weekends and public holidays

· Flexibility to take on multiple tasks, problem-solving/critical thinking skills

· Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy

Preferred qualifications

· Preferably with service support experience

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 22, 2025, 12:45:47 PM

Unposting Date

Ready to shape the future of work?

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Inviting applications for the role of Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools.

Responsibilities

· Provides prompt and efficient service to the client including the appropriate escalation of any issues.

· Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

· Actively seek solutions through logical reasoning

· Demonstrates strong problem-solving capabilities and assist customers in case of any issues

· Serve as an advocate for the user community

· Label content and flag for action

· Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.

· Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

Qualifications we seek in you!

Minimum qualifications

· Diploma/Advanced/Higher/Graduate Diploma in any field.

· Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools

· Fresh graduate or candidate with experience in service support/related field

· Must be able to commit to 24 X 7 rotating shift

· Must be able to work on weekends and public holidays

· Flexibility to take on multiple tasks, problem-solving/critical thinking skills

· Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy

Preferred qualifications

· Preferably with service support experience

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Job

Process Associate

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 22, 2025, 12:44:54 PM

Unposting Date

Ready to shape the future of work?

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Inviting applications for the role of Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools.

Responsibilities

· Provides prompt and efficient service to the client including the appropriate escalation of any issues.

· Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

· Actively seek solutions through logical reasoning

· Demonstrates strong problem-solving capabilities and assist customers in case of any issues

· Serve as an advocate for the user community

· Label content and flag for action

· Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.

· Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

Qualifications we seek in you!

Minimum qualifications

· Diploma/Advanced/Higher/Graduate Diploma in any field.

· Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools

· Fresh graduate or candidate with experience in service support/related field

· Must be able to commit to 24 X 7 rotating shift

· Must be able to work on weekends and public holidays

· Flexibility to take on multiple tasks, problem-solving/critical thinking skills

· Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy

Preferred qualifications

· Preferably with service support experience

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Job

Process Associate

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 22, 2025, 12:44:16 PM

Unposting Date

Ready to shape the future of work?

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Inviting applications for the role of Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools.

Responsibilities

· Provides prompt and efficient service to the client including the appropriate escalation of any issues.

· Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

· Actively seek solutions through logical reasoning

· Demonstrates strong problem-solving capabilities and assist customers in case of any issues

· Serve as an advocate for the user community

· Label content and flag for action

· Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.

· Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

Qualifications we seek in you!

Minimum qualifications

· Diploma/Advanced/Higher/Graduate Diploma in any field.

· Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools

· Fresh graduate or candidate with experience in service support/related field

· Must be able to commit to 24 X 7 rotating shift

· Must be able to work on weekends and public holidays

· Flexibility to take on multiple tasks, problem-solving/critical thinking skills

· Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy

Preferred qualifications

· Preferably with service support experience

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Job

Process Associate

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 22, 2025, 12:43:39 PM

Unposting Date

Ready to shape the future of work?

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools.

Responsibilities

· Provides prompt and efficient service to the client including the appropriate escalation of any issues.

· Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

· Actively seek solutions through logical reasoning

· Demonstrates strong problem-solving capabilities and assist customers in case of any issues

· Serve as an advocate for the user community

· Label content and flag for action

· Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.

· Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

Qualifications we seek in you!

Minimum qualifications

· Diploma/Advanced/Higher/Graduate Diploma in any field.

· Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools

· Fresh graduate or candidate with experience in service support/related field

· Must be able to commit to 24 X 7 rotating shift

· Must be able to work on weekends and public holidays

· Flexibility to take on multiple tasks, problem-solving/critical thinking skills

· Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy

Preferred qualifications

· Preferably with service support experience

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Job

Process Associate

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 27, 2025, 10:51:40 AM

Unposting Date

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Trust, and Safety Service Line

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Responsibilities

Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:

Market profile: size, competitors, stage of growth

Customer segments: groups of prospects with similar wants & needs

Competitive analysis: strengths, weaknesses, opportunities, and threats in the landscape

Value proposition: the type of value we will deliver to the market

Positioning strategy:  the positioning of the offerings to focus on opportunities in the market

Key Industry connects and roadmaps

Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions

Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services

Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities

Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data

Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs

Craft content policies, capability decks for a global community on platforms with a focus on global markets

Articulate, interpret, and implement content policies externally and internally

Support and drive internal short-term Trust and safety projects

Qualifications we seek in you

Minimum qualifications

Any graduate/Post Graduate degree or equivalent with an excellent academic record

Relevant experience in a BPO/KPO

Relevant years of professional work experience managing projects and client processes

Preferred qualifications

Excellent Analytical & Communication skills

Ability to work & communicate with people across organizational unit

Excellent interpersonal & Management skill

LEAN/Six Sigma – Trained, Tested and Certified (preferred)

Leading calls with Clients/ other business functions Independently

High MS-Office skill (Advance Excel) – preferred

Good Understanding of Sales/ Pre-sales cycle

Openness in accepting challenges and changes should be a quick learner

Flexible and open to work across schedules

Demonstrated ability to meet/improve deadlines and manage multiple priorities

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Senior Manager

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 29, 2025, 12:03:04 PM

Unposting Date

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Policy and Program Management Team

Trust and Safety’s Policy and Program Management team partners with all areas of Thumbtack to drive Trust and Safety improvements in our platform and programs. Our Program Managers create and update global policies, processes, and procedures - it’s our mission to improve the quality, efficiency, and scalability of Trust and Safety operations, while working in line with Thumbtack’s goals and values.

About the Role

As a Trust and Safety Program Manager, you’re responsible for optimizing policies and processes to enhance the user experience and our internal operations. You’ll be a documentation master, creating and maintaining proposals, project charters, workflows, and comprehensive policies and procedures. With an investigative mindset, action-orientation, and a familiarity with AI and change management, you’ll collaborate with our team and XFN partners to complete impactful initiatives.

What you’ll do

Promote safety for users on Thumbtack by completing initiatives and using AI to improve the quality and efficiency of Trust and Safety programs and operations:\n
- Plan and prioritize, factoring in all dependencies and deliverables.
- Use data to inform your decisions, devise a strategy, and mitigate risks.
- Optimize processes, create new policies, and cascade changes.
- Build expertise quickly in any specialization tied to your assignments.
- Look for gaps, redundancies, pain points, etc. and take responsibility.
- Uncover root causes and implement solutions with minimal guidance.
- Follow-through on plans while communicating with stakeholders from all different levels and departments and hold contributors accountable.
- Adapt to unforeseen circumstances and drive results despite obstacles.
\n
Maintain and update significant Trust and Safety programs like the Thumbtack Guarantee, the Thumbtack Solution Center, the Non-Discrimination Policy, Data Privacy compliance, Dispute Mediation, Anomaly Detection, Terms of Service enforcement, Payments Risk, etc.
Collaborate with Operations, Internal Tools, Legal, Enablement, Product, Engineering, Sales, Marketing, etc. as needed to align on the Trust and Safety vision, requirements, and enforcement strategies: \n
- Become a subject matter expert on our global Trust and Safety policies and take ownership for seeking solutions with appropriate parties.
- Draft standard operating procedures (between 10 to 50 pages), regularly write project charters, utilize frameworks, create roadmaps, etc.
- Investigate problem areas and present recommendations for future-state workflows that integrate policy, process, and automation.
- Manage stakeholders with clear, direct, detailed, organized, adaptable, and persuasive communication (verbal and written).
\n

In order to be successful, you must bring

2+ years in program management, policy or process management, and can lead complex projects to successful outcomes (impacting ≅10 to 50+ people).
Track record of problem-solving skills and analytical decision-making, which includes executing/driving solutions forward yourself.
Has written detailed, organized proposals, policies, processes, workflows, etc.
Strong communicator with the ability to explain your findings and recommendations to various stakeholders and audiences.
Can quickly build expertise, absorb details, and adapt to shifting priorities.
Excellent communication, collaboration, facilitation, and interpersonal skills - responds to new/complex situations with curiosity, creativity, and empathy.
Familiarity with AI- or automation-enhanced T&S or Service environments (e.g. bots, agent assist, self-serve, and a vision for their transformative potential)
Experience in Trust and Safety, risk mitigation, dispute resolution, incident management, content moderation
Lean/Six Sigma or other Project Management Professional Certification

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

","hiringOrganization":{"@type":"Organization","name":"Thumbtack","sameAs":"https://www.thumbtack.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Senior Manager - Trust and Safety","datePosted":"2025-09-05","description":"Senior Manager - Trust and Safety-HIG023579

Ready to shape the future of work?

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager/Manager, Trust, and Safety

Responsibilities

Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:

Market profile: size, competitors, stage of growth

Customer segments: groups of prospects with similar wants & needs

Competitive analysis: strengths, weaknesses, opportunities, and threats in the landscape

Value proposition: the type of value we will deliver to the market

Positioning strategy:  the positioning of the offerings to focus on opportunities in the market

Key Industry connects and roadmaps

Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions

Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services

Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities

Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data

Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs

Craft content policies, capability decks for a global community on platforms with a focus on global markets

Articulate, interpret, and implement content policies externally and internally

Support and drive internal short-term Trust and safety projects

Qualifications we seek in you

Minimum qualifications

Any graduate/Post Graduate degree or equivalent with an excellent academic record

Relevant experience in a BPO/KPO

Relevant years of professional work experience managing projects and client processes

Preferred qualifications

Excellent Analytical & Communication skills

Ability to work & communicate with people across organizational unit

Excellent interpersonal & Management skill

LEAN/Six Sigma – Trained, Tested and Certified (preferred)

Leading calls with Clients/ other business functions Independently

High MS-Office skill (Advance Excel) – preferred

Good Understanding of Sales/ Pre-sales cycle

Openness in accepting challenges and changes should be a quick learner

Flexible and open to work across schedules

Demonstrated ability to meet/improve deadlines and manage multiple priorities

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Senior Manager

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Sep 5, 2025, 12:00:31 PM

Unposting Date

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Manager, Trust and Safety

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.
Responsibilities
•    Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:
o    Market profile: size, competitors, stage of growth
o    Customer segments: groups of prospects with similar wants & needs
o    Competitive analysis: strengths, weaknesses, opportunities, and threats in the landscape
o    Value proposition: the type of value we will deliver to the market
o    Positioning strategy: the positioning of the offerings to focus on opportunities in the market
o    Key Industry connects and roadmaps
•    Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions
•    Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services
•    Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities
•    Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data
•    Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs
•    Craft content policies, capability decks for a global community on platforms with a focus on global markets
•    Articulate, interpret, and implement content policies externally and internally
•    Support and drive internal short-term Trust and safety projects

Qualifications we seek in you
Minimum qualifications
•    Any graduate/Post Graduate degree or equivalent with an excellent academic record
•    Relevant experience in a BPO/KPO
•    Relevant years of professional work experience managing projects and client processes
Preferred qualifications
•    Excellent Analytical & Communication skills
•    Ability to work & communicate with people across organizational unit
•    Excellent interpersonal & Management skill
•    LEAN/Six Sigma – Trained, Tested and Certified (preferred)
•    Leading calls with Clients/ other business functions Independently
•    High MS-Office skill (Advance Excel) – preferred
•    Good Understanding of Sales/ Pre-sales cycle
•    Openness in accepting challenges and changes should be a quick learner
•    Flexible and open to work across schedules
•    Demonstrated ability to meet/improve deadlines and manage multiple priorities

Why join Genpact?
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
•    Make an impact – Drive change for global enterprises and solve business challenges that matter
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Manager

Primary Location

India-Hyderabad

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Sep 5, 2025, 5:31:21 PM

Unposting Date

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
2 years of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

Experience in digital advertising industry in a technical role.
Experience in data management, metrics analysis, experiment design and automation.
Experience with fraud and risk management or statistical and quantitative modeling.
Excellent written and verbal communication skills to communicate technical concepts with cross-regional and cross-functional stakeholders at all levels.

About the job

The mission of the Trust and Safety Ad Traffic Quality team is to make the ads ecosystem universally trusted and defended against invalid Traffic. The team analyzes events and creates scalable methods to stop fraudsters from causing harm to help users, advertisers, publishers, and Google gain information. The Trust and Safety team has the responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products. In this role, you will work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and manage abuse and fraud cases.

The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Apply advanced statistical methods to data sets to analyze the impact of abuse on the Mobile ads ecosystem.
Perform fraud and spam investigations using various data sources, identify product vulnerabilities, and drive anti-abuse experiments.
Work with engineers and stakeholders to improve workflows via process improvements, automation, and anti-abuse system creation.
Conduct fraud investigations using data and identify gaps in current defenses, explore/experiment with new signals and develop solutions for scalable enforcement on non-compliant publisher inventory with a focus on Android.
Work with Product, Engineering, and Trust and Safety teams to prevent abuse by changing policies and closing product loopholes.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in data analytics, Trust and Safety, policy, cyber security, business strategy, or related fields.
1 year of experience in people management, leading a team.

Preferred qualifications:

7 years of experience in data analytics, Trust and Safety, policy, regulations, escalations, or related fields.
Ability to work non-standard work weeks as escalations needed.
Ability to communicate in English fluently to maintain relationships with cross-functional stakeholders based in market and global stakeholder.
Excellent influencing and executive communication skills with the ability to build relationships with cross-functional partners.

About the job

As the Market Responsibility lead for the market, you will be responsible for leading initiatives in support of a number of cross-functional and vertical programs focused on engagement with stakeholders across YouTube to ensure that Trust and Safety manages its most sensitive decisions accurately, efficiently, and smoothly and maintains high operational readiness for sensitive events in market.

Also, you will be engaging with cross-functional teams to grow Trust and Safety’s understanding of regional and local trends and risks on YouTube and monitor trends and intelligence sources. You will be ensuring our enforcement guidelines are informed by your market understanding. You will be collaborating consistency across Trust and Safety’s effort to support elections worldwide.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Monitor sources, work with cross-functional teams, and leverage contacts to identify abuse trends in the market, monitor emerging sensitive events, support sensitive escalations and election/major event readiness and highlight risks to the YouTube ecosystem and Trust and Safety.
Coordinate across markets and global teams to drive consistency into Trust and Safety’s approach to supporting elections worldwide.
Ensure connectivity among stakeholders to support evolution of Trust and Safety’s approach to landing sensitive enforcement decisions.
Triage threats, prepare risk assessments, and action plans based on market knowledge, including regional events and escalations, and act as the point of contact.
Be exposed to controversial or upsetting content.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
2 years of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

Master's degree in a quantitative discipline.
2 years of experience with one or more of the following languages: SQL, R, Python, or C++.
2 years of experience with machine learning systems.
Excellent written and verbal communication skills.

About the job

In this role, you will work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed, in order to ensure a safe and secure Payments ecosystem for our users. You will identify and solve complex problems and have investigative and technical skills to innovate and optimize our processes and tools. You are proactive, motivated, organized, reliable, innovative and will work well in a fast-moving, global, cross-functional, and team-oriented environment.

Responsibilities

Investigate fraud and abuse incidents, identify patterns and trends in order to generate holistic risk management solutions. Promote user trust and safety by managing and mitigating payment fraud, scams and abuse on Google products and services.
Perform statistical analysis using payments and risk data warehouse, collaborate with Engineering and Product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency.
Lead projects through the full project life-cycle that require cross-functional stakeholder management using technical expertise to drive and implement automation opportunities.
Perform end-to-end assessment of the associated risk and vulnerability of products and features. Respond to escalations from internal and external parties within designated service levels.
Perform on-call responsibilities on a rotating basis, including weekend coverage.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in program or project management.
Experience in analyzing data, identifying trends, and deriving insights to inform decision-making.
Experience leading cross-functional projects involving teams and stakeholders with multiple priorities.

Preferred qualifications:

Lean Six Sigma certification.
Experience in the Trust and Safety, Fraud and Abuse domain.
Ability to collaborate with teams across different time zones.
Excellent leadership and communication skills to collaborate and communicate with stakeholders across teams and influence roadmap decisions.
Excellent problem-solving and critical thinking skills with attention to detail in a fluid environment and to measure impact of marketing efforts and operational efficiency.
Excellent time management skills to prioritize tasks, meet timelines, and manage workload.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

As a Program Manager on this team, you will lead multi-disciplinary projects working directly with product teams and their Trust and Safety(T&S) counterparts, as well as legal, policy, and engineering Point of Contact (POCs) to implement anti-abuse protection across new products and feature sets and ensure our platforms meet the needs of our users. You will also be responsible for planning requirements with internal customers and support projects through the entire project life cycle. This includes managing project schedules, identifying risks, enabling process excellence by unlocking efficiencies and communicating goals to project stakeholders.

Responsibilities

Design and execute comprehensive programs across Trust and Safety Insights and UX and partner teams like PAs and engineering.
Support PAs in the integration of products into existing protection platforms and prioritize a growing list of new tools requirements.
Own and optimize processes to enable policy enforcement at a massive scale.
Lead large, cross-product initiatives focused on user safety.
Provide program management of business excellence efforts across Trust and Safety, Data Science and Analytics, Core Infrastructure, and UX.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

We're building the future of entertainment, and our Support Operations team plays a crucial role in ensuring a positive experience for our growing community. We're looking for an experienced Support Operations Lead to join our Support Operations team and drive social listening and programs to transform the way we service all our users at Roblox.

You will report to the Senior Manager of Support Operations and work across teams at Roblox to make a step-change in the support experience for all users. This role is pivotal in scaling our support ecosystem to meet the needs of our fast expanding user base. The ideal candidate for this role is a self starter, creative, with the ability to lead multiple initiatives at once. We are looking for someone who is enthusiastic about what we are building at Roblox and who is excited to build world-class support programs.

You Will:

Strategize & Execute Social Listening and Support Programs: Develop and drive new social media programs from concept to completion, defining objectives, timelines, and success metrics. You'll own detailed project plans, manage execution, build reports and track progress.
Collaborate Cross-Functionally: Partner seamlessly with Product and Engineering, and align on requirements with other teams in Safety Operations to ensure alignment and smooth execution.
Manage Risks & Dependencies: Proactively identify, assess, and mitigate potential risks and dependencies across projects to ensure program success and prevent roadblocks.
Optimize Social Listening & Insights: Continuously refine keywords and queries for social media monitoring to proactively identify customer concerns. You'll prioritize critical insights and collaborate with teams to ensure swift actioning of identified issues.
Develop Core Workflows: Play a key role in developing and documenting the core processes and workflows for social media listening, from data intake to escalation and resolution.
Drive Communication & Change: Provide regular updates on program status to stakeholders and develop effective change management plans to ensure smooth transitions for users and internal teams.

You Have:

7+ years of program management experience in a fast-paced technology company, with a focus on customer support or social media operations.
A proven track record of leading complex, cross-functional programs from start to finish.
Deep expertise in social media listening and support tools, with the ability to create clear reporting, actionable insights, and effective escalation paths.
Experience working with online communities and a strong understanding of how to align on requirements with other operational teams.
A comprehensive understanding of support operations and customer experience principles.
The ability to thrive in a dynamic, high-growth environment and drive results.

\n\n\n\n\n

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range$170,690—$203,410 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.

","hiringOrganization":{"@type":"Organization","name":"Roblox","sameAs":"https://www.roblox.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Mateo, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Trust and Safety Associate - Full time","datePosted":"2025-08-18","description":"

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

\n\n

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners. Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 200 cities across EMEA, servicing over 10M registered users.

Our journey within Israel started in the fall of 2018. Since then, we’ve launched in 26 cities and the country has become one of our fastest-growing ‘Woltwide’.

Due to our increased growth, we're now looking for a Trust and safety Associate to join our Operations Team in Tel Aviv.

We are seeking a highly skilled and experienced Representative to join our team.
In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process.

You’ll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helping optimize the workflow between all parties.

In our Trust and Safety Team life moves fast and there is no typical day, so to be successful in this role you will need to be self-motivated, confident, and creative, possess leadership characteristics, and have excellent relationship-building skills.

What You'll Be Doing

Working on a full-time basis (Sun-Thu 09:00-18:00)
Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers’ performance (Customers, citizens, etc;)

\n\n

\n\n\n

Qualifications

\n\n

Previous experience working as a customer service representative.
Excellent communicator and a big team motivator as you will have daily contact with our courier partners.
Helping and listening to people is something that comes naturally and easily to you
Ability to lead by example and show direction - you have the genuine will to support your team members and your courier partners
You’re an expert and confident in expressing your social skills
You are not afraid of and can act confidently in challenging situations
You are a fast learner and attentive to both small details and the bigger picture
Proactive planner and thorough thinker, as you constantly seek new ways to improve processes
Fluent in Hebrew and English

\n\n

\n\n\n

Additional information

\n\n

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

\n\n

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

","hiringOrganization":{"@type":"Organization","name":"Wolt","sameAs":"https://wolt.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tel Aviv, Israel","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Manager, YouTube Monetization, Trust and Safety","datePosted":"2025-08-20","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
13 years of experience in data analytics, cybersecurity, program management, business strategy, technology research, anti-abuse, policy or related fields.
2 years of experience in people management, leading teams.

Preferred qualifications:

Master's degree or PhD in a relevant field.
Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
Experience working closely with policy teams.
Experience with machine learning.
Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.

About the job

Google’s Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products. The focus area of this team is ensuring brand safety on YouTube by enforcing on our monetization policies. On this team, you're a big-picture thinker and strategic leader. You will work globally and cross-functionally with other YouTube teams to navigate testing online brand safety escalations.

The US base salary range for this full-time position is $206,000-$289,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Lead a team of individuals, set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
Conduct strategic analysis, optimize business performance, and deliver within relevant product areas. This includes analyzing data, identifying trends, and developing solutions that improve business performance.
Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
Use Google’s big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
7 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.

Preferred qualifications:

Experience in business analysis, statistical analysis, or machine learning, data is expertly leveraged to generate insights.
Ability to grow in dynamic, ever-changing environments, demonstrating strong resilience and to quickly adjust.
Ability to possess end-to-end skills in project and process management, including prioritization, multitasking, and adeptly navigating cross-team dynamics.
Excellent influencing and collaborating skills with cross-regional and cross-functional stakeholders, ensuring clear communication.
Ability to drive decisions, solving unstructured problems in fraud investigations and risk management.

About the job

Responsibilities

Ideate and manage high impact strategies which increase user safety or improve user experience on Google Shopping and Shopping GenAI products, in partnership with stakeholders from Engineering, Product Management, Legal, Policy, Sales and other Trust and Safety teams.
Perform investigative fraud and abuse analysis, producing insights and recommendations.
Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions to completion.
Strengthen global partnerships with executive stakeholders across teams and act as a reliable domain expert for them.
Take part in the regular on-call coverage rotation to resolve sensitive issues and escalations.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
13 years of experience in a policy, legal, Trust and Safety, or technology environment.
4 years of experience in leadership and people management with a focus on hiring, mentoring, and retaining talent.

Preferred qualifications:

Experience leading cross-functional projects across organizational boundaries.
Understanding of how the brand safety works for advertisers on internet platforms.
Ability to work independently and complete projects from beginning to end and in a timely manner.
Ability to work independently and collaboratively to complete projects from beginning to end and in a timely manner.
Ability to navigate and influence cross-team stakeholders at executive levels.
Excellent written, verbal, and communication skills to clearly communicate technical concepts with multiple cross-regional and cross-functional stakeholders.

About the job

As a Manager for YouTube Monetization within Trust and Safety, you work with a global team from Policy and Enforcement teams to ensure that the business generation policies are enforced effectively to support both Creators and Advertisers. You will manage the policy enforcement team to mitigate brand safety risk by swiftly handling urgent escalations and improve the processes by driving the most strategic projects. You work globally and cross-functionally with YouTube stakeholders and product teams to navigate challenging online brand safety situations. This role will require occasional on-call work on weekends and holidays on a rotational basis.

Google’s Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products. The focus area of this team is ensuring brand safety on YouTube by enforcing the business generation policies. On this team, you are a big-picture thinker and strategic leader. You work globally and cross-functionally with other YouTube teams to navigate challenging online brand safety escalations.

Responsibilities

Manage a team of policy analysts working across YouTube Monetization to protect advertisers from brand safety violations through investigation, prevention and enforcement.
Responsible for handling incoming urgent escalations from advertisers and creators.
Work with the policy development team to rollout policy updates and improvements to the global team.
Lead projects and cross-functional initiatives within Trust and Safety, interact with executive stakeholders from Engineering, Legal, Product teams and more.
Come up with a long-term strategy and unpack it into projects and deliverables for the team.

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President - Trust and Safety
We are seeking a highly motivated and innovative Research and Development and marketing Executive to lead our efforts in addressing the evolving challenges of trust and safety. This role is pivotal in marketing and branding our novel solutions and ensuring our colla. The ideal candidate will possess a deep understanding of trust and safety principles, technical expertise, operational experience, and a passion for developing cutting-edge solutions.
Responsibilities:
Research & Analysis: Conduct in-depth research to identify emerging trust and safety risks, trends, regulations, and distinct industry specific vulnerabilities. Analyse complex information, data sets to understand patterns and root causes of issues.
Capability Development: Design and implement innovative solutions to mitigate trust and safety challenges. This includes developing new policies, processes, tools, and technologies. Ability to ideate and create first time solutions to evolving challenges.
Cross-functional Collaboration: Work closely with various teams across the organization, including engineering, product, legal, consulting, and risk, to build holistic and effective trust and safety measures.
Thought Leadership: Represent the company as a thought leader in the trust and safety space through presentations, publications, and industry engagement.
Marketing and branding: Work with the corporate marketing and branding team to build the right collaterals for publications; ensure our capability documents are updated with the latest capabilities; build the right collaterals showcasing our overall capabilities in the space of Trust and Safety
Qualifications we seek in you!
Minimum Qualifications / Skills

• Proven track record in trust and safety roles, with varied experience in scaled operations, policy, technology domains.
• Deep understanding of trust and safety technologies and best practices.
• Experience with data analysis and research methodologies.
• Demonstrated ability to collaborate effectively across diverse teams and functions.
• Strong project management skills and the ability to deliver results in a fast-paced environment.
• Excellent communication and presentation skills.
Preferred Qualifications/ Skills

• Expertise in areas such as machine learning, artificial intelligence, fraud detection, content moderation, or risk assessment.
• Strong analytical and problem-solving skills.
• Ability to think strategically and creatively.
• Passion for user safety and ethical considerations.

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Assistant Vice President

Primary Location

India-Hyderabad

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 22, 2025, 10:51:20 PM

Unposting Date

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
5 years of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

Experience with using Python for data analysis and visualization.
Experience in prompt engineering and applying Large Language Models for data labeling.
Experience working on product analysis and identifying user harm risks.
Proven track record of designing sampling approaches and using statistical analysis for making product recommendations.
Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment

About the job

As an Engineering Analyst in the Trust and Safety Search Intelligence team, you will work to discover, measure and mitigate user trust risks in Search through automated and scalable solutions, including working on Search results and various Search features, with a focus on spam and harmful content. You will build relationships and work closely with Search engineers to protect Google Search users. You will apply your investigative and technical skills to identify and prevent manipulative behavior, contribute to the development and enforcement of spam guidelines, and partner with engineering teams to enhance search ranking algorithms. Our aim is to resolve problems at scale by working with engineers on automated product protections, prompt-based Large Language Model solutions, or through vendor support.

In this role, you will be exposed to graphic, controversial or upsetting content.

Responsibilities

Develop domain knowledge in Search infrastructure, ranking signals, and products.
Develop prompt-based AI Raters that can evaluate content safety in Google products.
Investigate and analyze complex patterns of badness and abuse on Google Search, utilizing data-driven insights to develop countermeasures and enhance platform security.
Analyze large datasets to identify trends, patterns, and anomalies that may indicate abuse or quality issues within Google Search.
Collaborate effectively with cross-functional teams, including Engineering, Product, Policy, and Legal, to develop and implement robust solutions that enhance search quality and user trust.

Thumbtack helps millions of people confidently care for their homes.

About the Trust & Safety Team

We are a high-performing, thoughtful team dedicated to addressing urgent and complex issues with care, while safeguarding the Thumbtack brand. Our mission is to collaborate and coordinate effectively on escalated customer and pro reports, ensuring a safe, seamless, and high-quality experience for all. By partnering closely with cross-functional teams, we continually identify opportunities to elevate the customer journey and strengthen Thumbtack’s vision.

About the Role

As a Trust and Safety Incident Operations Specialist, you will be the utmost partner to our customers and pros. Your goal is to fully understand the concerns brought to our attention and act diligently to reach an agreed upon outcome. You will need to be prepared to handle challenging situations that require sound judgement, resilience, and discretion. This is your opportunity to positively impact the user experience, strengthen trust in our brand and help build a safer and more successful platform.

What you'll do

Trust and Safety Incident Management: Independently assess and address trust and safety concerns via phone and email, focusing on assisting users while mitigating organizational risk. Oversee matters with potential financial and legal implications.
Customer Support Mindset: Identify issues, trends, and common problems facing our users while maintaining knowledge of the Thumbtack platform to assist customers in resolving their concerns.
High Levels of Initiative and Accountability: Showcased flexibility to take on a wide range of projects with ownership.
Operational Excellence: Oversee the payment and distribution of the Thumbtack Guarantee to consumers. Self-prioritize tasks and activities to align with departmental goals, ensuring timely completion.
Strategic Mindset: Assist in the execution of OKR’s and KPI’s while hitting personal metrics.
Collaboration: Build and maintain interdepartmental relationships.
Decision Making: Demonstrate the ability to act independently while understanding the time and place to look for guidance.

In order to be successful, you must bring

Relevant Experience and Education: Experience in advanced Customer Support, case management, skilled mediation, or similar fields is required. Trust and Safety or incident response experience is an additional bonus. Communication Skills: Strong written and verbal communication skills. Proven competence in engaging diverse audiences, including customers, internal teams, and cross-functional partners.
Problem-Solving and Adaptability: Exceptional problem-solving and strategic thinking skills, with the ability to work independently and adapt to shifting priorities.
Collaboration and Resilience: Strong collaboration skills, self-motivated, resilient, and adaptable. Strong sense of urgency and ownership.

Expected salary ranges

For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $27.30 - $35.34 per hour
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $24.57 - $31.78 per hour
For candidates living in all other US locations, the expected salary range for this role is currently $23.22 - $30.04 per hour

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

","hiringOrganization":{"@type":"Organization","name":"Thumbtack","sameAs":"https://www.thumbtack.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Operations Manager, Trust and Safety, Workspace","datePosted":"2025-08-29","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in data analytics, Trust & Safety, policy, cybersecurity, business strategy, or related fields.
1 year of experience in people management, leading a team.

Preferred qualifications:

Master's degree or PhD in a relevant field.
Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
Experience in building robust scaled operations, efficient workflow design and process documentation
Experience working closely with policy teams.
Experience with machine learning.

About the job

In this role, you will lead the team responsible for running smart review operations and ensuring adherence to key metrics. You will also be responsible for the creation and definition of workflows to solve product requirements and lead coordination across various Trust and Safety (T&S) and product teams to set up labeling operations. You will be exposed to graphic, controversial, or upsetting content. You will work non-standard hours as needed to support escalations.

The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Develop operational excellence plans, and ensure that the processes are scalable, reliable and measurable across all products on Workspace including Gmail, Drive and Generative AI features.
Innovate and develop methods to incorporate AI models to improve quality of the manual review operations as well as develop actionable insights to the Engineering teams.
Work cross-functionally with Product, Policy, Training, Quality and Vendor Managers to lead high fidelity operations.
Lead in-depth analysis of bugs, tooling needs and building tracking and reporting mechanisms to deliver data-driven insights and recommendations to stakeholders.
Run operations and ensure adherence to key metrics.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in trust and safety, risk management, public policy, government, international relations, information ecosystems, or other related fields.
Experience leading cross-functional programs and influencing stakeholders without direct authority.
Experience preparing briefing materials and communicating topics to executive audiences.

Preferred qualifications:

Master's degree or PhD in a relevant field.
Experience with domestic or international civics issues and an understanding of how they may impact a global technology company.
Experience managing rapid-response situations, escalations, or crisis management.
Understanding of the online information ecosystem, including common product abuse vectors and major safety policy issues.
Ability to analyze political and societal discourse to understand the context for potential risks to online platforms and inform mitigation strategies.
Excellent problem-solving and critical thinking skills, with the ability to work on multiple projects simultaneously, and operate independently in a fast-paced environment.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.\nAt Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Work closely with cross-functional and product partners to drive the end-to-end cross company process around key civic events.
Lead cross-company initiatives and working groups with various teams to drive a cohesive process around key civic events.
Prepare clear analysis and briefing materials to support leadership in navigating policy issues.
Analyze geopolitical developments and emerging technologies to anticipate impact on civics features and develop risk profiles.
Serve as a subject matter expert during escalations and crisis events.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in operations or business management, and vendor management.
5 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications:

Experience working with dashboards and data.
Ability to manage multiple conflicting priorities and stakeholder issues/requirements, driving pragmatic decisions/actions to deliver continuous improvement across operations.
Ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs.
Excellent strategic, problem-solving, and critical thinking skills with attention to detail in an ever-changing environment.

About the job

The Trust and Safety (T&S) Service Delivery team focuses on managing a large contingent workforce across sites worldwide. The team is responsible for the strategy, governance, and operations across the Temp, Vendor and Contractor (TVC) population. We partner with teams across Legal, Security, Extended Workforce Solutions (xWS), Real Estate and Workplace Services (REWS), T&S Engineering and external vendor partners to bring innovation and technology in building operation. Service Delivery team members have the opportunity to create, develop and orchestrate some of the most complex operations around the world.

As a Vendor Operations Manager, you will be responsible for driving operational excellence and delivering vendor operations. You will lead the day-to-day vendor operations and effectively manage vendor performance with transparent metrics, data-driven decisions and industry leading vendor management techniques. You will also be responsible for managing and delivering Service Level Agreements (SLAs) for your workflows. You will be an expert in operational excellence who possesses the ability to work globally and cross-functionally with internal and external stakeholders. You will be identifying, prioritizing and implementing process and automation opportunities to continuously improve and scale operations. You will work on sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.

Responsibilities

Monitor vendor performance, ensure compliance with goals, and manage invoices and purchase orders.
Drive quality performance management against key metrics and SLAs through ensuring Quality Assurance (QA) insights and collection from vendors, and assist vendors with pre-launch quality readiness.
Develop and maintain Standard Operating Procedures (SOPs), process maps, workflow documentation, help resources, and relevant training and certification programs.
Lead complex, strategic projects from start to finish, ensuring clear goals, accountability, and effective communication to all stakeholders. Drive cross-functional collaboration and navigate organizational complexities to achieve successful project outcomes.
Lead vendor selection, forecasting, resource and budget planning for vendor operations. Contribute to the long-term operational strategy and support model decisions for your workflows.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
5 years of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

Experience with using Python for data analysis and visualization.
Experience in prompt engineering and applying Large Language Models for data labeling.
Experience working on product analysis and identifying user harm risks.
Experience in designing sampling approaches and using statistical analysis for making product recommendations.
Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment

About the job

In this role, you will work to discover, measure and mitigate user trust risks in Search through automated and scalable solutions, including working on Search results and various Search features, with a focus on spam and harmful content. You will build relationships and work closely with Search engineers to protect Google Search users and will use investigative and technical skills to identify and prevent manipulative behavior, contribute to the development and enforcement of spam guidelines, and partner with engineering teams to enhance search ranking algorithms. You will be exposed to graphic, controversial or upsetting content.

Our aim is to resolve problems at scale by working with engineers on automated product protections, prompt-based Large Language Model solutions, or through vendor support.

Responsibilities

Develop domain knowledge in Search infrastructure, ranking signals, and products.
Develop prompt-based AI raters that can evaluate content safety in Google products.
Investigate and analyze patterns of badness and abuse on Google Search, utilizing data-motivated insights to develop countermeasures and enhance platform security.
Analyze large datasets to identify trends, patterns, and anomalies that may indicate abuse or quality issues within Google Search.
Collaborate effectively with cross-functional teams, including Engineering, Product, Policy, and Legal, to develop and implement robust solutions that enhance search quality and user trust.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in data analytics, Trust and Safety, policy, cyber security, business strategy, or related fields.
1 year of experience in people management, leading a team.

Preferred qualifications:

7 years of experience in data analytics, Trust and Safety, policy, regulations, escalations, or related fields.
Ability to work non-standard work weeks as escalations needed.
Ability to communicate in English fluently to maintain relationships with cross-functional stakeholders based in market and global stakeholder.
Excellent influencing and executive communication skills with the ability to build relationships with cross-functional partners.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As the Market Responsibility lead for the market, you will be responsible for leading initiatives in support of a number of cross-functional and vertical programs focused on engagement with stakeholders across YouTube to ensure that Trust and Safety manages its most sensitive decisions accurately, efficiently, and smoothly and maintains high operational readiness for sensitive events in market. You will be engaging with cross-functional teams to grow Trust and Safety’s understanding of regional and local trends and risks on YouTube and monitor trends and intelligence sources. You will be ensuring our enforcement guidelines are informed by your market understanding. You will be collaborating consistency across Trust and Safety’s effort to support elections worldwide.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Monitor sources, work with cross-functional teams, and leverage contacts to identify abuse trends in the market, monitor emerging sensitive events, support sensitive escalations and election/major event readiness and highlight risks to the YouTube ecosystem and Trust and Safety.
Coordinate across markets and global teams to drive consistency into Trust and Safety’s approach to supporting elections worldwide.
Ensure connectivity among stakeholders to support evolution of Trust and Safety’s approach to landing sensitive enforcement decisions.
Triage threats, prepare risk assessments, and action plans based on market knowledge, including regional events and escalations, and act as the point of contact.
Be exposed to controversial or upsetting content.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
Experience with SQL.

Preferred qualifications:

Master's degree in a quantitative field.
Experience with fraud and risk management.
Experience in data management, metrics analysis, experiment design and automation.
Experience with classification systems, ranking systems or similar.
Experience collecting, managing and synthesizing large data sets and information from disparate sources, statistical modeling, data mining and data analysis.
Excellent written/verbal communication, and people management skills to communicate technical concepts with cross-regional and cross-functional stakeholders at all levels.

About the job

The mission of the Trust & Safety Ad Traffic Quality team is to make the ads ecosystem universally trusted and defended against invalid Traffic. We analyze billions of events and create methods to reduce harm.

In this role, you will be trained to use tools that analyze datasets that are truly Google-scale. You will dive into advanced data analysis techniques we use to prevent fraud and abuse. You will collaborate closely on projects with engineering, product, sales, and legal stakeholders and protect millions of advertiser dollars.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Apply advanced statistical methods to large data sets to analyze the impact of abuse on the ads video ecosystem.
Perform fraud and spam investigations using various data sources, identify product vulnerabilities and drive anti-abuse experiments to prevent abuse.
Work with engineers and stakeholders to improve workflows via process improvements, automation and anti-abuse system creation.
Work with sensitive content or situations, and may be exposed to graphic, controversial or upsetting topics or content. Perform on-call responsibilities on a rotating basis.
Manage or assist in conducting post mortems and incident reviews to capture lessons-learned and needed improvements to existing policy or enforcement processes, and ensure follow-up and closure for any action items identified.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
2 years of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

Experience in digital advertising industry in a technical role.
Experience in data management, metrics analysis, experiment design and automation.
Experience with fraud and risk management or statistical and quantitative modeling.
Excellent written and verbal communication skills to communicate technical concepts with cross-regional and cross-functional stakeholders at all levels.

About the job

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Apply advanced statistical methods to data sets to analyze the impact of abuse on the Mobile ads ecosystem.
Perform fraud and spam investigations using various data sources, identify product vulnerabilities, and drive anti-abuse experiments.
Work with engineers and stakeholders to improve workflows via process improvements, automation, and anti-abuse system creation.
Conduct fraud investigations using data and identify gaps in current defenses, explore/experiment with new signals and develop solutions for scalable enforcement on non-compliant publisher inventory with a focus on Android.
Work with Product, Engineering, and Trust and Safety teams to prevent abuse by changing policies and closing product loopholes.

Minimum qualifications:

Bachelor's degree in Business, Finance, Economics, Statistics, a quantitative field, or equivalent practical experience.
7 years of experience in financial planning and analysis, consulting, a related function, or an advanced degree.

Preferred qualifications:

MBA, or an advanced degree.
Experience with SQL and data visualization tools.
Experience leading cross-functional project teams.
Knowledge of accounting, core finance processes and standard finance systems (e.g., SAP).
Ability to communicate insights to a wide range of stakeholders including technical management teams.
Excellent problem-framing, problem-structuring, and project management skills.

About the job

Financial Analysts ensure that Google makes sound financial decisions. As a Financial Analyst, your work, whether it's modeling business scenarios or tracking performance metrics, is used by our leaders to make strategic company decisions. While working on multiple projects at a time, you are focused on the details while finding creative ways to solve big picture challenges.

The name Google came from \"googol,\" a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

The US base salary range for this full-time position is $137,000-$201,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Develop the location strategy taking into consideration cost as well as understanding organizational shape from a role and level perspective, and how the team expects to evolve going forward.
Partner to understand AI opportunities to automate workflows and the impact on resources.
Identify and define key operational metrics to measure the performance of the business and the implications from a finance perspective.
Collaborate with finance partners to understand workflow priorities and the impact to business growth, brand, or legal/regulatory risk.

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Developer, Customer Service

In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.

Responsibilities

Respond to customer queries and concerns

· Provide support on customers account & improve Customer's experience.

· Ability to provide great customer experience / solve customer issues/ Ability to upsell

· Maintain a deep understanding of client processes and policies

· Reproduce customer issues and call out product bugs

· Provide excellent customer service to our customers

· Demonstrate the capacity for critical thinking and analysis.

· Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you!

Preferred qualifications

Work experience in Customer Service with experience in credit cards/banking

· Relevant experience in a customer service role chat/email/voice

· Analytical skills with customer-centric approach

· Excellent proficiency with English & Hindi

· Ability to work on a flexible rotating schedule 24x7 (including weekend shift)

· Good attention to detail

Minimum qualifications

Any graduate degree or equivalent with an excellent academic record
Effective probing skills and analyzing / understanding skills
Excellent Interpersonal Skills

Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

India-Hanamkonda

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Jul 16, 2025, 12:46:03 PM

Unposting Date

OngoingMaster Skills List OperationsJob Category Full Time","hiringOrganization":{"@type":"Organization","name":"Genpact","sameAs":"https://www.genpact.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"India-Hanamkonda","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Global Product Marketing Manager, Trust and Safety","datePosted":"2025-07-15","description":"About the Team
\nTikTok is a platform rooted in creativity and has played a critical role in enabling positive creative expression with our global community of users & creators. We are looking for an insights-driven product marketer to oversee key global Trust and Safety marketing initiatives.
\n
\nAbout The Role
\nThis is a critical role that requires strong partnerships with cross-functional and regional teams to accelerate adoption and increase understanding of the key TikTok product verticals of Trust, Safety and Privacy, across audiences and countries. This role will also grow org capabilities and execution across competitive strategy, user insights, measurement and regional storytelling. The ideal candidate will bring a depth of functional product marketing expertise along with a proven track record of close partnership with product managers. Experience in brand safety narratives and campaigns, trust and safety marketing, and reputation building story-telling and product marketing will be a plus.
\n
\nResponsibilities
\n- Help shape, and promote important Trust and Safety narratives, programs, and product launches globally
\n- In collaboration with cross-functional teams, execute Trust & Safety product marketing roadmaps, set measure-able results, own user & competitive insights, shape product & external messaging, and execute across channels.
\n- Work cross-functionally to improve the visibility of Trust & Safety and product marketing efforts; developing a continuous flow of communication among relevant teams.
\n- Be the voice of Product to Marketing, and the voice of Marketing to Product: drive alignment across product and business teams for the purpose of unifying our vision and goals for key user audiences in local markets.
\n- Spearhead global consistency in product marketing launch strategies and execution, including prioritization, messaging hierarchy, product value prop and positioning, and go-to-market plans
\n- Work with our research and insights teams to deliver deep audience & competitive insights to be used in product decision making.
\n- Partner closely with leaders in product, marketing, PR, public policy, operations, strategy and finance to ensure seamless cross-functional coordination and go-to-market plans. Be the glue between teams and our users.","hiringOrganization":{"@type":"Organization","name":"TikTok","sameAs":"https://www.tiktok.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose, California, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Enterprise Abuse Analyst, YouTube Trust and Safety","datePosted":"2025-07-15","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.

Preferred qualifications:

Experience with classification systems, ranking systems or similar.
Experience collecting, managing and synthesizing large data sets and information from disparate sources, statistical modeling, data mining and data analysis.
Experience in consultative problem-solving and project management, with excellent data management, metrics analysis, experiment design and automation skills.
High-level knowledge of product and policy, with ability to both understand and design training roadmaps, and communicate and influence across multiple levels.
Ability to translate analytical insights into business strategies and actions.

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As an Enterprise Abuse Analyst, you will be a key contributor to the strategy for monitoring the behavior of scaled/enterprise partners on YouTube. You will collaborate with others to solve technological challenges and set scalable standards. You'll balance the short term issues we face while demonstrating the ability to see the bigger picture and make quantitatively based long-term recommendations accordingly.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Perform fraud and spam investigations using various data sources, identify product vulnerabilities and drive anti-abuse experiments to prevent abuse.
Work cross-functionally with a wide variety of teams such as policy and legal to improve operational workflows via process improvements, automation and anti-abuse system creation.
Apply advanced statistical methods to large complex data sets in an effort to understand impact of enterprise abuse issues, issues with Content ID and abuse to the YouTube ecosystem. Contribute strategy and development of new workflows against additional known vectors of YouTube enterprise abuse and abuse.
Learn complex and technical concepts and systems and deliver meaningful results using them. Communicate highly technical results and methods clearly.
Work cross-functionally to develop abuse-restrictive guidelines and policies ensuring scaled partners contribute to a healthy ecosystem. Communicate these to the partner organization

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
Experience in content moderation, policy, operations, government, journalism, or management consulting.

Preferred qualifications:

Experience in crisis management.
Understanding of how brand safety works for advertisers on internet platforms.
Ability to work independently and complete projects from beginning to end and in a timely manner.

About the job

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Enforce policy decisions for YouTube’s Advertiser Friendly Guidelines. Work on weekends, as needed.
Review controversial and sometimes offensive video content to determine whether or not they’re brand safe.
Be responsible for managing incoming urgent escalations from advertisers, creators, and press.
Work closely with our policy development team to rollout policy updates and improvements to our global team.
Represent a well-researched, data-driven, user-focused stance for YouTube that balances users, advertisers, product, and brand considerations across a variety of policy issues and platforms.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, escalation management or related fields.
1 year of experience in Machine Learning (ML) performance, large-scale systems data analysis, ML debugging, Large Language Models (LLMs), or specialized areas within ML.
Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
Experience in Abuse Detection and Abuse Policies.

Preferred qualifications:

Experience in developing detailed operational processes from scratch.
Experience leading cross-functional projects across organizational boundaries.
Ability to develop expertise in multiple product areas and simultaneously balance workload across both.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.\nIn Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.
The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Initiate and lead projects to protect Google Search users from abuse, inappropriate content and fraud through investigation, prevention and removal of quality issues.
Troubleshoot issues and product vulnerabilities to implement large-scale quality improvements. Analyze and identify new abuse trends. Develop insights and recommendations to enable effective and systematic solutions.
Work across several of Search features which involves personalization and find commonalities and abuse patterns.
Develop and communicate strategy and goals focusing on user trust and safety issues in Search. Manage responsibilities effectively across multiple product areas. Build strong cross-functional partnerships with Product, Policy, Legal, Engineering teams and other teams within Trust and Safety to execute solutions.
Work directly with other members of your team to prevent complex abuse issues. Apply and share best practices on product or system knowledge.

Work directly with other members of your team to prevent complex abuse issues. Apply and share best practices on product or system knowledge.
","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sunnyvale, CA, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Data Science Manager, Trust and Safety - USDS","datePosted":"2025-08-09","description":"Team Overview
\nAs the Data Science Manager on USDS US Trust and Safety team, you will be instrumental in ensuring that TikTok remains a safe, trustworthy, and risk-free environment. By implementing your domain knowledge, you will help diagnose, triage, and treat large-scale safety issues. You will scope out projects, use ground-truth data to inform strategies, and use data and insights to form best-in-class heuristics to proactively detect and disarm safety incidents. You will be leading the Data Science Scaled and Non-scaled Detection team's top priority while partnering with a variety of stakeholders across the product, operations, policy, and engineering teams - both locally and globally. The ideal candidate will have a background in Data Science and people management, strong technical skills and expertise working with loosely defined tasks.
\n
\nData Science Manager may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.
\n
\nSome content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
\n
\nIn order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
\n
\nKey Responsibilities
\n- Lead a team of data scientists and investigation analysts to design and establish indicator systems for safety and risks of the platform, monitor and optimize risk coverage in the content ecosystem, measure the performance of content safety strategies and facilitate intricate decision-making
\n- Own large-scale quantitative analysis projects from start to finish, including developing metrics, creating analytical frameworks, creation of detection systems, bringing in external vendor or 3rd party data for signal enhancement and distilling complex results into clear and concise insights
\n- Drive the strategic planning and execution of long-term business plans through in-depth business analysis, industry studies and the study of market trends
\n- Lead and collaborate with cross functional teams through communication of data supported insights
\n- Grow, guide and inspire a strong Data Science team, with a high-impact and ambitious data roadmap.","hiringOrganization":{"@type":"Organization","name":"TikTok","sameAs":"https://www.tiktok.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose, California, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Senior Engineering Analyst, Trust and Safety Search","datePosted":"2025-08-06","description":"

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
5 years of experience managing projects and defining project scope, goals, and deliverables.

Preferred qualifications:

5 years of experience with one or more of the following languages: SQL, R, Python, or C++.
Experience driving data labeling quality improvements, and working on product policy analysis and identifying policy risk.
Experience working on product policy analysis and identifying policy risks and experience with SEO, website development, or as a website owner/manager.
Experience designing sampling approaches and using statistical analysis for making product recommendations.
Experience in tuning and applying Large Language Models for data labeling.
Excellent written and verbal communication skills.

About the job

In this role, you will be exposed to graphic, controversial or upsetting content.

Responsibilities

Develop domain knowledge in Search infrastructure, ranking signals, and products.
Contribute to prompt-based Large Language Models that can evaluate content safety according to our product policies.
Investigate and analyze complex patterns of abuse on Google Search, utilizing data-driven insights to develop countermeasures and enhance platform security.
Analyze large datasets to identify trends, patterns, and anomalies that may indicate abuse or quality issues within Google Search.
Collaborate effectively with cross-functional teams, including Engineering, Product, Policy, and Legal, to develop and implement solutions that enhance search quality and user trust. Translate complex technical analyses into clear, concise, and actionable insights for both technical and non-technical stakeholders.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience working in trust and safety and operations capacity, such as scaled vendor operations, vendor management, or process or organizational optimization.
2 years of experience in program management, stakeholder management or operations.

Preferred qualifications:

Experience in SQL, building dashboards, data collection/transformation, and visualization/dashboards.
Experience working in Trust and Safety, Fraud, Risk Assessment capacity within a tech company.
Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various level.
Ability to communicate fluently in Portuguese.

About the job

As a Policy Enforcement Manager, you will work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal and other teams to safeguard the platform's integrity, mitigate risk, and manage content trends to identify potential Community Guideline violations. With tools and technology, you will evaluate abuse trends and quality within vendor operations, and develop creative solutions to address quality, workflows and processes. You will be collaborating with cross-functional teams, including policy development, legal, engineering, and product, which is essential to developing and implementing effective enforcement strategies that address the evolving tests of content moderation at scale. This role may require on-call work on weekends or holidays on a rotational basis.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Enforce YouTube’s Community Guidelines, ensure high quality policy enforcement, and manage escalations in the misinformation space. Research and stay up-to-date on key trends and suspicious patterns across policy areas.
Help manage YouTube’s misinformation operations, including monitoring performance against operational health metrics, overseeing scaled operations with high quality, and driving efforts to optimize tooling solutions.
Work closely with cross-functional stakeholders on misinformation issues and clearly communicate initiatives to the broader organization, including local teams.
Execute misinformation strategies across YouTube in close partnership with Legal, Product, Engineering, Intel, Google Trust and Safety and YouTube Trust and Safety Content Policy, as applicable.
Communicate initiatives to management and to the broader organization.

","hiringOrganization":{"@type":"Organization","name":"Google","sameAs":"https://www.google.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Bruno, CA, USA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Policy Manager, Mental Health - Trust and Safety","datePosted":"2025-08-06","description":"The Trust & Safety Policy team at TikTok helps ensure that our global community is safe and empowered to create and enjoy content across all of our apps, while protecting our brand.
\n
\nAs the Policy Development Manager for Mental Health, you will build out and drive TikTok's policies regarding mental health, suicide, self-harm, and disordered eating on TikTok. In this role, you will play a pivotal part in a global Trust & Safety organization, contributing to our efforts to ensure that our policies support creative and equitable expression while effectively addressing potentially objectionable content to safeguard the safety of our community.
\n
\nYou will achieve this by developing platform policies for TikTok and equipping colleagues with a nuanced understanding of how technology, media, and cultural trends affect mental health, including suicide, self-harm, and disordered eating. You will shape and champion our mental health policies through rigorous policy development, user education, and collaboration on product design. You will also partner closely with Product Safety teams to ensure TikTok’s features are evaluated for potential risks to mental health and overall well-being.
\n
\nTo succeed in this role, you’ll need a strong foundation in technology policy and Trust & Safety, alongside deep expertise and practical experience in the mental health field. Reporting to the Head of Behavioral Health and Regulated Content, this role offers a unique opportunity to help shape a safer, more supportive experience for TikTok’s global community.
\n
\nResponsibilities:
\n- Drive a platform-wide approach to mental health safety, shaping policies and product guidance that reflect TikTok’s values and user well-being goals.
\n- Collaborate with Policy Enforcement, Product, Data Science, Risk Containment, Outreach and Partnerships, Operations and other critical stakeholders to improve policy framework.
\n- Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy.
\n- Provide subject matter expertise on crisis response and escalation handling, ensuring policies are aligned across stakeholders and support effective responses to urgent safety incidents.
\n- Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a T&S point of contact for any potential new regulations.
\n- Engage with external stakeholders to integrate expert perspectives into TikTok’s platform policies, and represent the company in external forums and speaking engagements.","hiringOrganization":{"@type":"Organization","name":"TikTok","sameAs":"https://www.tiktok.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose, California, United States","addressCountry":"United States","addressRegion":"North America"}}}}]}

Set your job search on autopilot

Senior Program Manager Jobs

Senior Program Manager, Trust and Safety

Program Manager / Senior Program Manager, Trust and Safety

Analyst, Trust and Safety

Program Manager, Trust and Safety

Engineering Analyst, Trust and Safety

Engineering Analyst, Trust and Safety

Senior Analyst, Trust and Safety

Trust and Safety Analyst, Geo

Trust and Safety Analyst, Gemini

Manager, Trust and Safety, YouTube

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Process Associate - Trust and Safety

Senior Manager - Trust and Safety

Trust and Safety Sept 2025

Program Manager - Trust and Safety

Senior Manager - Trust and Safety

Manager - Operations - Trust and Safety

Engineering Analyst, AdSpam Trust and Safety

Market Responsibility Lead, Trust and Safety

Engineering Analyst, Payments, Trust and Safety

Technical Program Manager, Trust and Safety

Support Operations Lead, Trust and Safety

Trust and Safety Associate - Full time

Manager, YouTube Monetization, Trust and Safety

Associate Principal, Trust and Safety, Shopping

Ads Relevance Specialist - Trust and Safety

Manager, YouTube Monetization, Trust and Safety

Assistant Vice President - Trust and Safety

Engineering Analyst, Trust and Safety Search

Trust and Safety Incident Operations Specialist

Operations Manager, Trust and Safety, Workspace

Civics Integrity Lead, Trust and Safety

Vendor Operations Manager, Trust and Safety

Engineering Analyst, Trust and Safety, Search

Market Responsibility Lead, Trust and Safety

Engineering Analyst, Trust and Safety, AdSpam

Engineering Analyst, AdSpam Trust and Safety

Senior Finance Analyst, Trust and Safety

Process Associate - Trust and Safety - Customer Service

Global Product Marketing Manager, Trust and Safety

Enterprise Abuse Analyst, YouTube Trust and Safety

YouTube Monetization Policy Analyst, Trust and Safety

Principal Data Analyst, Search Trust and Safety

Data Science Manager, Trust and Safety - USDS

Senior Engineering Analyst, Trust and Safety Search

Policy Enforcement Manager, YouTube Trust and Safety

Policy Manager, Mental Health - Trust and Safety