{"@context":"https://schema.org","@type":"ItemList","name":"Senior Manager - Job Description, Salaries, and Skills","description":"Explore the role and responsibilities of a Senior Manager, average salary range, required skills, and job prospects. Find Senior Manager jobs on popular job boards.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"Senior Manager, Customer Operations","datePosted":"2025-07-02","description":"

About Glia

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

Location: Mexico City (primary); 100% In-office requirement

The Role:

We are experiencing rapid growth and are seeking an exceptional leader to establish and lead our presence in Mexico, beginning with the creation of our Client Engineering (Technical Support Engineering) team. As a key member of the post-sales leadership team reporting directly to the SVP, Global Head of Customer Operations, this dual role encompasses building a world-class support & services organization and serving as “first person on the ground” for our Mexico operations. Your primary focus will be on building the Client Engineering team in our Mexico City office and assisting with the stewardship of all in-country post-sales team members.

While this role does not have direct P&L responsibilities initially, you will be accountable for the operational success of the Mexico site, with the potential for expanded scope and responsibility as our presence in the region grows.

What You’ll Do:

Country & Cultural Leadership

As the senior post-sales leader in Mexico, partner with global leadership to align the region's operations with overall company objectives.
Drive operational excellence across the Mexico site, ensuring all post-sales teams have the resources, processes, and support needed to succeed.
Establish and scale our Mexico City office, acting as the cultural hub for all post-sales employees in the country and fostering a cohesive, high-performing environment.
Provide site-wide leadership and mentorship to foster professional development.
Serve as the primary operational liaison for cross-functional partners like Finance, HR, and IT for all Mexico-based matters.

Operational Excellence

Manage and improve key KPIs such as CSAT, Median Time to Resolution, Cost per Ticket
Develop a world-class client engineering support model that ensures customers remain raving fans
Design and implement operational processes to ensure teams are efficient and effective and help Glia customers

Team Leadership & Development

Build a world-class Client Engineering (Technical Support Engineering) team in Mexico, starting with the hands-on recruitment and training of technical support engineers (directly from university.)
Hire, develop, and retain top early-career talent, with the goal of creating an internal talent pipeline for the broader post-sales organization.
Provide mentorship, coaching, and performance feedback to your direct reports.
Set clear goals and performance expectations for the team.

Requirements

This is a 100% in-office role based in Mexico City
5+ years of relevant professional experience, which may include experience in consulting, private equity/venture capita,l and/or customer success/post-sales leadership
3+ years of leading or managing teams
Experience hiring, onboarding, and growing a customer-facing team
Experience serving US-based customers and working with a US company
Strong operational skills with experience driving organizational efficiencies
Native-level proficiency in both English and Spanish is required
Bachelor's degree required

Bonus / Preferred Experience

A top-tier MBA is preferred
Experience building and scaling offices in new markets, preferably in LATAM
Experience in SaaS customer success leadership
Contact center industry experience
Experience successfully working with senior (C-level) executives
Previous country manager or regional director experience focused on internal operations
Ability to assist in complex technical issue resolution and provide guidance to the team
Working knowledge of the following technologies:
Jira, QuickSight, Salesforce; Web Technologies including REST APIs, WebRTC, Web Sockets; Mobile technologies including Swift, Java, Kotlin; Telephony and media streaming. technologies.

Benefits

Competitive salary and stock options
Professional development support (training, courses, conferences, books, etc)
Access to all the latest tools and equipment you'll need
Premium Insurance
Team events: annual employee awards, internal hackathons, and more

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

*Want to know more about working at Glia? Check our Glia's Career FAQs

","hiringOrganization":{"@type":"Organization","name":"Openings at Glia","sameAs":"https://www.glia.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico city","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Senior Manager Customer Operations","datePosted":"2025-08-01","description":"Position Summary\n\n\n The Senior Manager of Customer Operations will directly work with enterprise customers (having multiple locations across multiple regions for a customer account) to maintain operational acuity and synchronization with customer requirements. In an enterprise/LLP environment, this position is accountable for achieving common business practices, cost reduction and metrics across all logistics operations and providers. This role will drive customer growth and retention.\n\n\n
\n\n\nResponsibilities:\n\n\n • Serve as a focal point for customer issues, rectify and mitigate customer issues to achieve high customer satisfaction levels.\n\n\n • Proactively works with primary customer interface to target opportunities to improve operational effectiveness and cost reduction.\n\n\n • Oversee and assist with customer accounts within the US; the goal is to identify common opportunities and implement solutions among locations in the network.\n\n\n • Work with Product Line Managers (PLM) for network design opportunities and pricing now opportunities. \n\n\n • Quarterly Business Review (QBR) lead on the new accounts.\n\n\n • Work with the backhaul team for opportunities and synergies within the entire network\n\n\n • Work with Strategic Account Executives (SAE) to find additional business opportunities in these new additional accounts\n\n\n • Communicate essential customer information including but not limited to operation metrics, organizational changes, operational procedures to all providers and logistics locations across a customer account.\n\n\n • Collaborate with Strategic Account Executives (SAE) to target, evaluate, and grow the customer account.\n\n\n • Oversee several area network operations. Manage customer engagement, location financial process's, reporting, and assist solution implementation. \n\n\n • Identify and drive productivity improvement.\n\n\n • Other projects as assigned\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nQualifications\n\n\n • High School diploma or equivalent required\n\n\n • Bachelor's Degree preferred. If no degree, equivalent work experience is required\n\n\n • 5-8 years of multi-location P&L/growth experience required\n\n\n • Thorough knowledge of logistics operational capabilities, engineering and IT tools required\n\n\n • Successful track record with developing customer relationships required.\n\n\n • Must be able to maintain consistent, high level operating metrics and service levels across multiple locations and/or 3rd party logistics providers.\n\n\n • Ability to navigate successfully through dotted lined, matrixed organization with respect to pulling in resources to help remedy customer issues required.\n\n\n • Must be able to develop creative solutions to help drive cost structure improvement for customers.\n\n\n • Regular, predictable, full attendance is an essential function of the job \n\n\n • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.\n\n\n
\n\n\nPhysical Requirements: \n\n\n • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \n\n\n • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. \n\n\n • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. \n\n\n • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.\n\n\n \n\n\n Penske is an Equal Opportunity Employer\n\n\n
\n\n\n\n\n\n\n\n\n\n\n\n

\n\nAbout Penske Logistics\n\n\n\n Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.\n \n\n\n
","hiringOrganization":{"@type":"Organization","name":"Penske","sameAs":"https://www.gopenske.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cincinnati, OH, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Customer Operations","datePosted":"2025-08-07","description":"

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

We are seeking a dedicated Customer Operations professional to join our team in San Jose, United States. In this role, you will be ensuring exceptional customer experiences while supporting our operational efficiency.
\n

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct interface and communication with Sales and Sales Management maintaining accurate forecasting and pricing on the team’s behalf.
Help to manage and administer all pricing and forecasting requests.
Able to prioritize requests based on importance and timing for key decision making or events.
Contribute to and adopt data quality best practices across various organizations including Sales, Operations, and Support.
Monitor sales pipeline for errors in various data sets relating to data management, competitive trends, stage, customer environments, etc.
Identify opportunities to improve business processes that impact opportunity and account data quality.
Adhoc reporting for finance, operations, and sales teams.

Qualifications

REQUIRED

Proven experience in customer service or operations roles
Strong problem-solving abilities and attention to detail
Proficiency in CRM software and Microsoft Office Suite
Ability to multitask and manage time effectively in a fast-paced environment

PREFERRED

High school diploma or equivalent; Bachelor's degree preferred
Customer service certifications are a plus

SKILLS

Knowledge of customer service best practices and business operations
Strong teamwork skills and ability to collaborate across departments
Flexibility to work various shifts as needed to support our customers
Excellent communication skills, both verbal and written

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the \"Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Bsed on our experience, we anticipate that the application deadline will be 11/7/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this

#LI- VV1

Compensation & Benefits Details

An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
You will be eligible to be considered for bonuses under either Western Digital’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email compliance@wdc.com.

","hiringOrganization":{"@type":"Organization","name":"Western Digital","sameAs":"https://www.westerndigital.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Customer Operations Specialist","datePosted":"2025-07-21","description":"What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.

We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.
This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.
This role will be based out of our London or Brighton office 3 days a week. \n

What you'll do

Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this

What you'll need

Don't worry, previous knowledge of EVs/the automotive industry is not required!
A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
Experience working independently and as part of a close-knit team
A curious and keen-eye for detail to spot areas of improvement - we love hearing examples!
To be a natural finisher and an effective operator - you leave no loose ends in your path
To want to be part of a rapidly growing company and be comfortable adopting changes quickly

Why else you'll love it here

Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub - Octopus Employee Benefits

About us
The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.
We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.","hiringOrganization":{"@type":"Organization","name":"Octopus Energy","sameAs":"https://octopus.energy/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London (GB)","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Manager, Customer Operations","datePosted":"2025-07-21","description":"

Want to be a bswifter?

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

(Past JD here)

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

\n\n\n

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

","hiringOrganization":{"@type":"Organization","name":"bswift","sameAs":"https://www.bswift.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Customer Operations Manager","datePosted":"2025-07-21","description":"

Description

This hybrid role combines Customer Operations (CS Ops) responsibilities with PMO support for the company’s strategic shift toward Customer Centricity (CBP). The CBP is an organization-wide transformation encompassing business, cultural, operational, organizational, and technological dimensions.

What will you do

Customer Success Operations

•\tDevelop, optimize, and maintain processes, tools, and reporting to enable Customer Success to operate effectively at scale

•\tDefine and track KPIs and success metrics across the customer lifecycle

•\tSupport systems administration, data quality, and workflow improvements

•\tCollaborate with Customer Success leadership to drive initiatives that improve customer experience and retention

PMO Support for Customer Centricity Transformation

•\tSupport planning, coordination, and monitoring of CBP activities across functions

•\tTrack progress of initiatives related to Customer Centricity (business processes, culture, technology, and organization)

•\tPrepare regular updates and status reports for senior leadership

•\tFacilitate effective communication and alignment between teams

•\tIdentify risks, dependencies, and needed adjustments throughout the transformation journey

Requirements

•\tExperience in Customer Success Operations, Business Operations, or Revenue Operations.

•\tProject management experience - preferably in large-scale organizational or cultural transformations.

•\tStrong analytical and process design skills.

•\tExcellent cross-functional collaboration and communication.

•\tAbility to thrive in a dynamic, evolving environment.

You are

\nNone\n

About Us

Cynet is a pioneer and leader in advanced threat detection and response. Cynet simplifies security by providing a rapidly deployed, comprehensive platform for detection, prevention, and automated response to advanced threats with near-zero false positives, shortening the time from detection to resolution and limiting damage to an organization.

Cynet’s unique visibility of files, users, network traffic, and endpoints, and continuous monitoring of an environment uncovers behavioral and interaction indicators across the attack chain, giving a complete picture of an attack operation over time. Cynet is enhanced by Cynet CyOps, which delivers additional value to the platform with 24/7 threat expert assistance, insight, and intelligence. Staffed by an elite group of cyber threat analysts and investigators, Cynet’s CyOps is an extra set of expert eyes dedicated to monitor, prioritizing, and responding to threats in a customer’s environment.

By combining high-fidelity detection, decoy interactions, network analytics, and expert analyst assistance, Cynet provides accurate findings with associated risks without a lot of complexity and noise, so security teams can prioritize and respond to what matters.

Why Cynet?

Our benefits are here to support the whole of you:
Competitive salary and benefits
401(k) Cynet matching program ( 3%)
Medical/dental
Paid vacation and company-paid holidays
Healthy meals and snacks available for non-remote employees
Reimburse Commuter Benefit for non-remote employees
Flexible Spending Account (FSA) Plans
Supplemental Life Insurance
Parental Leave Policy
Internet /Cell Phone Stipend
Team events and Happy hours

The ideal candidate should be based in the Boston area and able to work in the office once or two times a week.

At Cynet Security, we are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring to our team.

We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, marital status, veteran status, disability, medical condition, or any other characteristic protected by applicable law.

We encourage talented individuals from all walks of life to apply and join us in building an innovative, collaborative, and thriving workforce.

","hiringOrganization":{"@type":"Organization","name":"Cynet","sameAs":"https://www.cynet.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, MA, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Customer Operations Manager","datePosted":"2025-07-18","description":"

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.

The salary range for this position is $52,000.00 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n\n \n \n US EEO STATEMENT \n \n At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. \n \n\n Individuals are encouraged to apply for positions because of the characteristics that make them unique. \n \n\n EOE, including disability/veteran","hiringOrganization":{"@type":"Organization","name":"Hertz","sameAs":"https://www.hertz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jackson, MS, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Customer Operations Specialist","datePosted":"2025-06-30","description":"Customer Operations Specialist

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for Customer Operations Specialist to join our team!

How you will make your mark:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Act as an informed team member providing analysis of information and limited project direction input.
Exercise independent judgment within defined practices and procedures to determine appropriate action.
Follow established guidelines and interprets policies.
Evaluate unique circumstances and makes recommendations

About you:

Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
4-6 years related experience in a telephone support position in a service or end-user support environment.
Working knowledge of the field of Customer Relations.
Demonstrated verbal communication and customer service skills.
Intermediate-level knowledge of operating systems software.
Demonstrated writing/correspondence skills.
Experience and demonstrated presentation skills.
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
Fluent English and Spanish (or Italian, French).

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#poland

#financialservices

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Texas Instruments Japan is offering an internship opportunity in the Customer Operations team. This
internship experience will allow you to gain knowledge and exposure to various functions and business
processes within TI including but not limited to Sales, Planning, Logistics, Accounts Receivables and Asset
Management teams both in Japan and internationally.

The Customer Operations team is focused on eliminating barriers and supporting business growth, by driving
optimal demand coverage and proactive order management activities with customers and sales. The internship
will allow you to understand Texas Instruments order to cash process, while also giving you the opportunity to
take responsibility for an individual project related to your academic background.

Your tasks:
The Customer Operations team is focused on logistics processes and supply/demand management. Our goal
is to achieve annual revenue plans by driving optimal backlog coverage and proactive order management. It
includes analyzing and understanding processes as well as making an impact through automation &
efficiency.
Timeline: Join the Operations Team as an intern from Q3 2025
Texas Instruments will not sponsor job applicants for visas or work authorization for this position.

Preferred qualifications:
• Ongoing studies in Business, Logistics, Supply Chain Management, Finance or Operations Management
• Advanced English & Japanese language skills
• Comprehensive knowledge of MS Office (Excel, PowerPoint), with proficiency in SAP and Business
Objects preferred
• Strong problem-solving and analytical skills
• Ability to work independently and also in a team with a collaborative mindset
• Very good communication, relationship building skills, and stakeholder alignment
• Proactiveness and curiosity

Our offer:
• 2 to 8 weeks internship at our Shinagawa office in Tokyo
• Benefit from an attractive compensation
• Join an international work environment where your ideas count
• Participate in networking opportunities and events
• Explore a world of opportunities for your personal and professional development

\n\n\nWhy TI?\n\n\n

Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

\n\n\n
\n\n\n\n\nAbout Texas Instruments\n\n\n Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.\n \n\n
\n\n\n\n\n Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.\n \n\n
\n\n\n If you are interested in this position, please apply to this requisition.","hiringOrganization":{"@type":"Organization","name":"Texas Instruments","sameAs":"https://www.ti.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Japan","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Customer Operations Coordinator","datePosted":"2025-08-01","description":"Join Our Team as a Customer Operations Coordinator!
Are you a detail-oriented, proactive professional with a passion for delivering exceptional customer service in a fast-paced environment? We’re looking for a Customer Operations Coordinator to support both internal teams and external clients in managing electronic devices used in clinical trials. In this critical role, you'll help ensure that devices are accurately managed, shipped, and tracked—contributing directly to the success of life-changing clinical studies around the globe.
If you thrive on collaboration, enjoy solving problems, and are ready to make a meaningful impact in the pharmaceutical and clinical research industry, we encourage you to apply!
ROLE PURPOSE

Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

KEY ACCOUNTABILITIES:
1. Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
2. Attend project kick off meetings and client calls, as required
3. Point of contact for Client Services queries or questions
4. Responsible for generating internal export documentation
5. Responsible for ordering printed materials on behalf of clients, as directed by Client Services
6. Liaise with Client Services and external service providers to manage and communicate any shipment delays
7. Promote continual improvement within the Customer Operations area
8. Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

KNOWLEDGE, SKILLS & ATTRIBUTES
1. Adherence to site Health & Safety
2. Accurate data entry and computer skills
3. Excellent written and verbal communication skills
4. Excellent organization skills with the ability to prioritize
5. Must be able to deal effectively with all levels of the organization
6. Must be a team-oriented person with a “can do” attitude.
7. Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage

Desirable:
1. Experience of fast paced customer services environment
2. Experience of a warehouse environment
3. Experience in import / export of pharmaceuticals or electronic devices

Why Join Signant Health?

At Signant, your work helps bring new treatments to patients faster. You’ll be part of a supportive, growth-oriented team where your contributions matter and where you can expand your skills in a global, innovative environment.","hiringOrganization":{"@type":"Organization","name":"Signant Health","sameAs":"https://signanthealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"South Africa","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Customer Operations Coordinator","datePosted":"2025-08-01","description":"Join Our Team as a Customer Operations Coordinator!
Are you a detail-oriented, proactive professional with a passion for delivering exceptional customer service in a fast-paced environment? We’re looking for a Customer Operations Coordinator to support both internal teams and external clients in managing electronic devices used in clinical trials. In this critical role, you'll help ensure that devices are accurately managed, shipped, and tracked—contributing directly to the success of life-changing clinical studies around the globe.
If you thrive on collaboration, enjoy solving problems, and are ready to make a meaningful impact in the pharmaceutical and clinical research industry, we encourage you to apply!
ROLE PURPOSE

Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

KEY ACCOUNTABILITIES:
1. Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
2. Attend project kick off meetings and client calls, as required
3. Point of contact for Client Services queries or questions
4. Responsible for generating internal export documentation
5. Responsible for ordering printed materials on behalf of clients, as directed by Client Services
6. Liaise with Client Services and external service providers to manage and communicate any shipment delays
7. Promote continual improvement within the Customer Operations area
8. Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

KNOWLEDGE, SKILLS & ATTRIBUTES
1. Adherence to site Health & Safety
2. Accurate data entry and computer skills
3. Excellent written and verbal communication skills
4. Excellent organization skills with the ability to prioritize
5. Must be able to deal effectively with all levels of the organization
6. Must be a team-oriented person with a “can do” attitude.
7. Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage

Desirable:
1. Experience of fast paced customer services environment
2. Experience of a warehouse environment
3. Experience in import / export of pharmaceuticals or electronic devices

Why Join Signant Health?

At Signant, your work helps bring new treatments to patients faster. You’ll be part of a supportive, growth-oriented team where your contributions matter and where you can expand your skills in a global, innovative environment.

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.","hiringOrganization":{"@type":"Organization","name":"Signant Health","sameAs":"https://signanthealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"South Africa","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Customer Operations Coordinator","datePosted":"2025-08-01","description":"Join Our Team as a Customer Operations Coordinator!
Are you a detail-oriented, proactive professional with a passion for delivering exceptional customer service in a fast-paced environment? We’re looking for a Customer Operations Coordinator to support both internal teams and external clients in managing electronic devices used in clinical trials. In this critical role, you'll help ensure that devices are accurately managed, shipped, and tracked—contributing directly to the success of life-changing clinical studies around the globe.
If you thrive on collaboration, enjoy solving problems, and are ready to make a meaningful impact in the pharmaceutical and clinical research industry, we encourage you to apply!
ROLE PURPOSE

Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

KEY ACCOUNTABILITIES:
1. Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
2. Attend project kick off meetings and client calls, as required
3. Point of contact for Client Services queries or questions
4. Responsible for generating internal export documentation
5. Responsible for ordering printed materials on behalf of clients, as directed by Client Services
6. Liaise with Client Services and external service providers to manage and communicate any shipment delays
7. Promote continual improvement within the Customer Operations area
8. Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

KNOWLEDGE, SKILLS & ATTRIBUTES
1. Adherence to site Health & Safety
2. Accurate data entry and computer skills
3. Excellent written and verbal communication skills
4. Excellent organization skills with the ability to prioritize
5. Must be able to deal effectively with all levels of the organization
6. Must be a team-oriented person with a “can do” attitude.
7. Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage

Desirable:
1. Experience of fast paced customer services environment
2. Experience of a warehouse environment
3. Experience in import / export of pharmaceuticals or electronic devices

Why Join Signant Health?

At Signant, your work helps bring new treatments to patients faster. You’ll be part of a supportive, growth-oriented team where your contributions matter and where you can expand your skills in a global, innovative environment.

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.","hiringOrganization":{"@type":"Organization","name":"Signant Health","sameAs":"https://signanthealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chile","addressCountry":"Chile","addressRegion":"South America"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Customer Operations Coordinator","datePosted":"2025-08-01","description":"Join Our Team as a Customer Operations Coordinator!
Are you a detail-oriented, proactive professional with a passion for delivering exceptional customer service in a fast-paced environment? We’re looking for a Customer Operations Coordinator to support both internal teams and external clients in managing electronic devices used in clinical trials. In this critical role, you'll help ensure that devices are accurately managed, shipped, and tracked—contributing directly to the success of life-changing clinical studies around the globe.
If you thrive on collaboration, enjoy solving problems, and are ready to make a meaningful impact in the pharmaceutical and clinical research industry, we encourage you to apply!
ROLE PURPOSE

Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

KEY ACCOUNTABILITIES:
1. Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
2. Attend project kick off meetings and client calls, as required
3. Point of contact for Client Services queries or questions
4. Responsible for generating internal export documentation
5. Responsible for ordering printed materials on behalf of clients, as directed by Client Services
6. Liaise with Client Services and external service providers to manage and communicate any shipment delays
7. Promote continual improvement within the Customer Operations area
8. Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

KNOWLEDGE, SKILLS & ATTRIBUTES
1. Adherence to site Health & Safety
2. Accurate data entry and computer skills
3. Excellent written and verbal communication skills
4. Excellent organization skills with the ability to prioritize
5. Must be able to deal effectively with all levels of the organization
6. Must be a team-oriented person with a “can do” attitude.
7. Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage

Desirable:
1. Experience of fast paced customer services environment
2. Experience of a warehouse environment
3. Experience in import / export of pharmaceuticals or electronic devices

Why Join Signant Health?

At Signant, your work helps bring new treatments to patients faster. You’ll be part of a supportive, growth-oriented team where your contributions matter and where you can expand your skills in a global, innovative environment.

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.","hiringOrganization":{"@type":"Organization","name":"Signant Health","sameAs":"https://signanthealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CDMX, MX","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Customer Operations Representative","datePosted":"2025-08-01","description":"

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general (Support & KYC) to more focused tasks such as sanction screening, accompanying Merchants during changes (e.g., acquisition operations, liquidations), acting as an escalation point for the rest of the Customer Operations team.

A KYC-oriented specialist uses their knowledge and expertise of AML, Financial Crime, and KYC to act as an escalation point for our Customer Operations team and support the team on daily verification and Customer service-related tasks.

Working hours

Monday - Friday, 10 am - 7 pm

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays. This is a 12-month FTC position.

What excites you

Opportunities to upskill other team members, proactively share your knowledge with the team and propose process improvements.
Supporting our Merchants with basic queries related to Customer Service during the whole lifecycle of the Merchant.
Advise Merchants on best practices with the GoCardless product.
Handle internal escalations to relevant teams, such as potential fraud, ML/TF activities, and complex cases.
Collaborating with various teams, such as AML Financial Crime and Customer Success, to help make sure we’re creating a seamless onboarding experience for customers.
Reviewing Adverse Media, PEP and Sanctions screening escalations and providing detailed risk assessments and recommendations.
Conducting due diligence checks on new and existing Merchants in accordance with internal and external requirements.

What excites us

You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone.
You have previous experience in KYC or AML.
Detail-oriented with the ability to work efficiently in a fast-paced environment.
You care deeply about providing customers with a great experience while keeping calm under pressure.
You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach.
Prior experience using tools like Zendesk or Looker is preferred, but not essential.

Salary range: € 1300- € 1700 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 1300- € 1700 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

Wellbeing: Dedicated support and medical cover to keep you healthy.
Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
Equity: All permanently employed GeeCees get equity to share in our success.
Parental leave: Tailored leave to support your life's great adventure.
Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

45% identify as women
23% identify as Black, Asian, Mixed, or Other
10% identify as LGBTQIA+
9% identify as neurodiverse
2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.

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Join the Revolution in Car Finance 🚗💥

At Carmoola, we’re changing the way people get on the road – making it faster, fairer, and entirely built around the customer. We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.

Since launch, we’ve raised over £240m from top‑tier investors (including QED), helped over 11,000 customers get behind the wheel - and we’re scaling fast.

To take things to the next level, we’re looking for a sharp, passionate, and customer‑obsessed Customer Operations Executive to deliver best‑in‑class support, delight our customers, and help build a world‑class operations engine at Carmoola.

Your Mission

You’ll be the voice of Carmoola to our customers — responding to enquiries via phone, chat, and email, and making sure every interaction delivers a ‘WOW’ experience. From onboarding new customers to supporting them with any questions or issues and managing collections, you’ll play a vital role in making car finance feel approachable, human, and seamless.

This is a high‑impact role for someone who loves helping people, thrives in a fast‑paced environment, and is looking to build their career in a dynamic, growing fintech company.

What You’ll Be Doing

Delivering WOW service – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful.
Championing customer satisfaction – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued.
Collaborating across teams – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas.
Managing loan lifecycle – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric.
Looking for ways to go ‘above and beyond’ – Always looking for ways to make the experience better and delight customers.
Contributing to a growing company – Helping to build and scale operational best practices as Carmoola grows.

Requirements

What You’ll Bring

2+ years’ experience in customer service, ideally in a consumer‑friendly environment.
Fantastic communication skills – warm, approachable and confident across phone, email and chat.
Strong interpersonal and empathy skills – high EQ, patient and genuinely passionate about making people feel valued.
Experience working in a mobile app or digital environment (Zendesk experience is a bonus).
Experience in a fast‑paced or startup environment – a growth mindset and positive ‘can‑do’ attitude.
Experience in lending or consumer credit is a big plus.
Highly autonomous and motivated – you take initiative, solve problems quickly and adapt as things evolve.

Please note, this is a shift-based role. You will work a 40 hour week, and our opening hours are 8am to 9pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends.

Benefits

Why Join Carmoola?

Competitive salary range of £30K - £38K based on experience
Hybrid working – 3 days a week in our London office, in the heart of beautiful Primrose Hill.
A high‑impact role with room to grow – You’ll own a core area of our customer experience and have the opportunity to shape and expand your role over time.
A culture of trust, kindness, and ownership – We move fast, support each other, and enjoy the ride.

If this sounds like your kind of challenge, let’s talk.

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Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

JOB DESCRIPTION

Primary Function:

Demonstrates ability to build and maintain strong relationships with customer and colleagues.

Understands the issues that drive customer scorecards or relationship.

Educational Background:

Preferably a graduate of Industrial Engineering or any 4 years bachelor’s degree course.

Experience:

Must have at least 1 year of work experience in related field, preferably in semiconductor industry.

Knowledge, Skill and abilities

• Excellent verbal and written communication skills.

• Strong computer skills.

• Ability to work with others towards a common goal.

• Flexible and multi-tasked.

• Strong knowledge in MS Excel like creation of macro and LOOKUP functions

• Knowledge in SAP and background in semiconductor manufacturing is an advantage

Major Duties & Responsibilities:

1. Respond to customer requests for pricing and product lead-times in a designated region

2. Ensure customer orders are accurate before being loaded into the systems. 3. Manage progression of all customer quotes above a stated

revenue amount.

4. Manage the backlog of the customers.

5. Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges.

6. Prepare all necessary customer documentation in line with the highest quality standards.

7. Identify and generate useful business intelligence and report to senior staff. 8. Recommend process improvements.

9. Ensure that the company’s commitment on environmental management, health and safety is observed and performed.

10. Be aware of the company’s quality and environmental policies.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Graduate Job

Required Travel: No

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Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!

What you will do
The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas of the business including material shipping, receiving, and cataloging.

How you will do it

Works with project owners to update project cost schedules as required monthly.
Assist installation team with project cost and revenue tracking to reach revenue goals.
Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions. Performs cost transfers as necessary.
Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues as appropriate.
Prepare and submit monthly billings to Customers. Completes any additional documentation required for billing, i.e. special pay applications, lien waiver, certified payroll, etc.
Works with accounts receivables contacts to assist with resolution of A/R disputes. Researches and determines appropriate actions and escalation for timely resolution of disputes. Incudes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
Processes invoice credits and rebills, as necessary. Maintains billing and collection notes within appropriate systems.
Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.
Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary.
Coordination and support to Sales Team to review and submit project bookings and all required booking documentation, facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.
Coordinate with project owners, factory, and subcontractors with receiving and shipping material including cataloging all incoming and outgoing material and providing reporting documentation.
Provide additional operations administration support, as required.

Required

High School diploma or equivalent
One to two years of related work experience, preferably within a service / sales, or technical work environment.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must be able to lift, carry, and maneuver up to 25lbs as necessary.
Position is in office full time.

Preferred

Associate degree preferred.
Experience and/or basic project accounting or costing principals is desired.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

","hiringOrganization":{"@type":"Organization","name":"Johnson Controls","sameAs":"https://www.johnsoncontrols.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"BE Guam Branch, United States","addressCountry":"Guam","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Customer Operations Executive","datePosted":"2025-08-06","description":"

About Marshmallow

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Why this Role matters

As part of our Customer Operations team, you will be the primary contact for customers, delivering high-quality, personalised support across service, renewal, and upsell interactions. A comprehensive six-week training program—including shadowing, one-on-one coaching, and regular feedback—will equip you with the knowledge and confidence needed for long-term success.

The role is focusing on building strong relationships, improving customer retention, and ensuring a smooth experience even in vulnerable or complex situations. With a deep understanding of tone of voice, empathy, and active listening, you will help shape the way we support our customers in a fast-paced, performance-driven environment. You’ll use strong soft skills to support customers with complex needs, listening carefully and finding balanced solutions. While AI handles simple queries, you'll focus on personalised, human support—always putting the customer first.

The Customer Operations Team

We have two key functions within Customer Operations:

Customer Happiness (CH): Focused on delivering outstanding service at every interaction, resolving customer queries efficiently and creating upsell opportunities in service-led contacts.
Retention: Specialises in renewal and cancellation conversations, with a focus on reducing churn, increasing lifetime value, and driving renewal performance.

Together, these teams represent the human face of Marshmallow’s brand and will be pivotal in adapting to a future-state model where AI handles the simple and humans elevate the complex.

What you’ll be doing

Providing real-time customer support via live chat, ensuring clear communication.
Focusing on renewal-related inquiries during the first six months, helping customers understand and choose from their new policy options.
After gaining deeper product and process knowledge, you will be trained to handle cancellation cases, where you will aim to understand customers’ reasons for leaving and proactively look for solutions to retain them.
You’ll be handling live chat interactions for approximately 5 hours a day, split into dedicated blocks to ensure time for follow-up, admin, and well-being breaks.
You’ll be closely working together with your Team Leader to track performance, set goals, and receive coaching when additional support is needed.
Your performance will be measured through Customer Satisfaction scores (CSAT), quality audits, and daily productivity metrics. You’ll also receive weekly insights into how many customers you successfully retained during cancellation conversations.
You’ll receive comprehensive training on handling complaints and supporting vulnerable customers, with a strong focus on identifying and addressing concerns with empathy and professionalism.
You’ll be actively collaborating with cross-functional teams including Claims, Fraud, Quality Assurance, and Knowledge Management, while also working alongside senior agents, coaches (especially during probation period) and team managers.

Who you are

Passionate about delivering exceptional customer service
Adaptable and comfortable with change, thriving in a dynamic start-up environment
Proactive in finding solutions rather than waiting for others to act
Skilled at simplifying complex information for customers
Curious and unafraid to ask questions—there’s no such thing as a silly one!
A strong team player who enjoys supporting colleagues and collaborating to improve processes
Open to feedback and eager to grow within a feedback-driven company

What we’re looking for from you

Previous experience in a customer-facing role is desirable, particularly in online customer support or hospitality
Excellent written and verbal English communication skills
Ability to work 2-3 weekend days per month (with a day off in lieu), 1-2 late shifts (either finishing at 19:30 or 21:00 PM) per week, and occasional bank holidays (with a lieu day) as part of a rota.

Perks of the job

Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you! 🏠
Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚
Competitive bonus scheme - designed to reward and recognise high performance 🌟
SZÉP card - Budget to spend on meals, leisure and accommodation 🏝
Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🌴
Work From Anywhere - 4 weeks of work from anywhere to use, with no need to come to the office ✈️
Medicover Blue package - An exclusive pass to top-notch healthcare services
All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered!

Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!

Our Process

We break it up into a few stages:

Initial call with one of our Talent Acquisition team (20 mins)
A short online exercise
A technical & culture interview with two People from our Operations Team (60 mins)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.

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The salary range for this position is $55,000.00 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n\n \n \n US EEO STATEMENT \n \n At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. \n \n\n Individuals are encouraged to apply for positions because of the characteristics that make them unique. \n \n\n EOE, including disability/veteran","hiringOrganization":{"@type":"Organization","name":"Hertz","sameAs":"https://www.hertz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jacksonville, FL, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Customer Operations Specialist","datePosted":"2025-08-04","description":"

Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.

If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you!

Your Role

You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.

Incoming customer query handling

Investigation and resolution of financial transactions issues such as double charges, claims, etc.

Undertaking research, document checks, and financial crime risk assessment via internal and external sources

Performing screening

Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing

Ensuring all documents submitted are in line with internal policies

Escalating any red flags and potential risks to the escalation team

Handling sensitive or confidential information

Billing, supplier management and a diverse range of back-office tasks to broaden your experience

Nice to have experience in KYC/AML/KYB and additional language like Spanish/Italian and French.

If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application.

Your Package

💵 A highly competitive salary (depending on relevant experience: 2500 Eur- 3000 Eur)

🥇 Annual bonus program and regular awards and recognition for the best of the best (👈🏻 is that you?)

🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership)

🛟 Life Insurance

🤯 For your Mental Health - Ifeel

🏢 One in Vilnius Old Town

🍕 Regular social events and celebrations

📱 Monthly Phone Allowance

💻 All the tools and equipment you need to do your job

🏡 Flexibility to mix being in the office with working remotely from your home

Your Qualifications

English

Excellent communication skills

Ability to work together with multiple compliance teams in remote locations

Ability to multitask and prioritise

Ability to work well under pressure and tight time frames

About Market Pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more.

With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs.

Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.

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We are looking for a proactive and detail-oriented Customer Operations Administrator to join our team in our Tunbridge Wells office. This is a full-time, office-based role where you will play a key part in ensuring the smooth and efficient handling of administrative tasks.

Why Join Logistics UK?

Joining us means being part of a forward-thinking organisation at the forefront of the logistics industry. You will have the chance to network with key players, develop your expertise, and influence one of the most critical sectors in the UK.

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

Accurate and timely data entry to support business operations.
Working to daily data entry targets and strict deadlines.
Using and updating CRM systems to manage customer records and internal information.
Communicating clearly and professionally with customers via email and telephone.
Liaising with internal departments to ensure accurate information flow and task completion.
Maintaining a high level of attention to detail in all administrative processes.
Demonstrating strong IT literacy, including use of Microsoft Office applications.

Requirements

Excellent attention to detail and accuracy.
Strong organisational and time management skills.
Confident using computers and navigating CRM or database systems.
Good written and verbal communication skills.
Able to manage your workload and meet deadlines.
Positive team player who thrives in a fast-paced environment.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

25 days of annual leave plus bank holidays
Christmas Working Arrangement for extra days off during the festive period
Health Cash Plan for all employees and Private Medical Insurance for managers
Employee Assistance Programme and Mental Health First Aiders
Enhanced Family Leave policy
Flexible and remote working arrangements
Two paid days off per year for charity or volunteering work
Various learning and development opportunities
Range of pension schemes
Award scheme to recognise outstanding employees
Life Assurance Scheme for peace of mind

","hiringOrganization":{"@type":"Organization","name":"Logistics UK","sameAs":"https://logistics.org.uk/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Royal Tunbridge Wells, England, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Customer Operations Specialist","datePosted":"2025-08-11","description":"

Descripción de la empresa

Pedidosya es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo. PedidosYa es la compañía de tecnología líder en delivery y quick commerce de Latinoamérica. Es una plataforma simple, rápida y accesible que conecta a una red de millones de personas usuarias, comercios y personas repartidoras a una gran variedad de productos y servicios que ofrece la comunidad. La compañía, que opera en 15 países de Latinoamérica lanzó en 2020 PedidosYa Market, el primer mercado 100% digital que entrega alimentos y artículos para el hogar desde los 10 minutos tras haber realizado el pedido. Delivery Hero cotiza en la Bolsa de Frankfurt desde 2017 y forma parte del índice bursátil MDAX.

Descripción del empleo

Ser responsable del journey de nuestros usuarios, identificando áreas de oportunidad en la experiencia y desafiando el status quo, con el objetivo de mejorar nuestros procesos y asegurar la calidad del servicio.
Liderar proyectos de mejora de manera autónoma, ágil y escalable, interactuando con equipos locales y globales, asegurando la correcta sinergia entre equipos con un enfoque data-driven e iterativo.
Trabajo en equipo con pares y líderes de toda la organización, tanto equipos regionales, como globales (Delivery Hero).
Guiar al equipo en la calidad de los análisis y entregables, co-creando datos y reportes de calidad para la comunicación con stakeholders.
Diseñar y llevar a cabo iniciativas con impacto en nuestros principales indicadores.

Requisitos

Manejo de SQL (must-have).
Nivel avanzado de Inglés (must-have).
Es un plus que cuentes con manejo de herramientas de reporting como datastudio ó Tableau.

Información adicional

Crear valor para un gran ecosistema de negocio.
Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía.
Moverte a la velocidad de tus ideas y emprender.
Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios.
Generar impacto positivo en las personas y el planeta.
Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo.

La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.
\n
\nEn caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.
\n
\n#CoolturaPeYa #LaDiversidadNosPotencia

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COEs ensure exceptional customer experiences throughout Loft mission deployments, leveraging deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution, facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders, you'll develop and deploy missions within the Loft framework, refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs. COEs excel in software development, testing, space operations, and solutions engineering, driven by a commitment to delivering outstanding customer satisfaction.\n

About This Role:

Serve as Loft's frontline interface with customers, helping them use Cockpit's tools effectively for mission planning and payload operations
Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
Improve Cockpit functionality as a developer through implementation improvements and automation
Help translate feedback from customers into a Cockpit's feature roadmap

Must Haves:

Minimum 3 years experience in space company or organization, with exposure to satellite operations and/or assembly, integration, and test
Exposure to both ground software and flight software (note: you will not be expected to write flight software)
Experience writing software scripts in Python
Exposure to Docker containers as well as general DevOps exposure
Preferred: Experience with GNC / Orbits
Nice to haves: GraphQL, UI Design

Nice to Haves:

Exposure to Docker containers as well as general DevOps exposure
GraphQL, UI Design
Experience operating systems at scale

Some of Our Awesome Benefits:

Equity, we want you to have an active role in our success
Up to 35 days of Paid Time Off (vacations & RTT) and flexible working hours, we want you to be at your best
Health and life insurance, we care about your health
Lunch Vouchers, because let’s be honest, we love food! (we even have a slack channel about it #loft-gourmand)
Cross-office travel opportunities between San Francisco, Colorado, and Toulouse to learn from our differences
Company and team off-sites and many other events to work & celebrate together
Relocation assistance to Toulouse when applicable

*Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t check all the boxes.
Who We Are
Loft Orbital builds “shareable” satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission.
Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data.
At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.
We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages.
With 6 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.","hiringOrganization":{"@type":"Organization","name":"Loft Orbital","sameAs":"https://www.loftorbital.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toulouse","addressCountry":"France","addressRegion":"Europe"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Customer Operations Specialist","datePosted":"2025-08-12","description":"

Job Title

Customer Operations Specialist

Customer Operations Specialist

Amadeus Hospitality delivers award-winning solutions which equip hotel organizations of all sizes, powered by cutting-edge technologies and constant innovation. Our organization is focused on providing our customers with the tools they need to stay laser focused on delivering exceptional guest experiences.

Are you the next Customer Operations Specialist we are looking for?

You will support the Directors of Sales (DOS) and Customer Success Management (CSM) Teams with administrative support for customer needs.
You will help liaise with other internal departments to ensure customer needs are met and DOS/CSMs are provided with the information needed to service, sell to and retain our customers.

In this role you will:

Coordinate and provide information internally regarding customer invoice/billing questions.
Create and automate reporting and dashboards for internal sales/customer success teams to measure success/areas of opportunity.
Help ensure teams have tools to secure all renewals and retention.
Ultimately this role is to support the generation of revenue from new business and renewals by providing our internal teams with tools and automation.

About the ideal candidate:

Education: Bachelor’s degree preferred

Relevant Work Experience: 1-3 years’ experience in a related field Supporting Sales Teams ideally in Hospitality/Travel Business or applicable area
Technical Competencies:
- Computing: Microsoft Office and other applications
- Basic math skills
- Preferred: Salesforce reporting/analytics experience
- Preferred: Advanced Excel experience (X-LOOKUP, VLOOKUP, Pivot tables)
- Ability to write instructions, SOP, type documents that are business process oriented.
Preferred Qualifications:
- Good understanding or strong interest in technology and business data. Passion for hospitality and travel industry a plus.

Knowledge, Skills, and Abilities:
- Ability to communicate effectively, both verbally and in writing.
- Strong organizational skills with a high attention to detail.
- Ability to analyze objectives, considers options and plans.

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work from anywhere: onsite, hybrid or fully remote.

Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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Blue Light Card. Individually great, together unstoppable

The Role and the Team

We have an exciting opportunity for an experienced Customer Operations Manager to join our Member Operations team on a 6 month fixed-term contract, with the possibility of going perm. In this role you’ll lead and develop a high-performing team of advisors, championing a brilliant member experience while continuously evolving people practices, processes, and ways of working to drive performance and impact.

We have over 5.5 million members today, and our Member Ops team support our members through LiveChat, social channels, e-mail and our customer relationship management system.

What You’ll Do

Motivate and nurture a high-performing team of advisors, helping them to achieve their performance and development targets through coaching and support
Build on strong existing people practices, like regular 1:1s and development planning, to support growth, engagement and performance, while guiding the team through change and evolving ways of working
Instil a customer-centric culture, keeping the team focussed on helping our members quickly and completely
Ensure our members are happy and satisfied, handling the most difficult queries directly, then building team knowledge around complex issues
Review and redesign processes alongside the member success function, to improve service and efficiently handle all contact, using data to identify trends, understand performance gaps, and drive operational improvements

What You’ll Bring

High-volume, in-bound contact centre experience, with an excellent understanding of customer service fundamentals and best practices, ensuring a high standard of service
Proven people management experience, with a strong grasp of best practices like coaching, development planning, and performance management to enable individual and team success
Strong leadership and communication skills, with the ability to engage, inspire, and support teams through change
Confidence handling complex member issues (such as complaints or fraud), with a calm, solutions-focused approach and sound judgement
Proven experience in end-to-end project delivery, guiding teams through periods of change
Strong analytical skills and a data-informed approach to identify trends, gaps, and opportunities for improvement
Experience using Zendesk or a similar customer support system would be preferable

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What to Expect

We’re aiming for a start date of 1st September. The process will include a phone screening, followed by a two-stage interview process, which will take place during the weeks commencing 18th and 25th August.
\nThe closing date for applications is Monday 18th August.

What We Offer

Hybrid working and flexible hours
Free parking and EV charging onsite at HQ
25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days
A company bonus scheme
Your own Blue Light Card and exclusive access to thousands of discounts
Generous funded BUPA medical insurance covering pre-existing conditions
Group auto-enrolment pension plan
Enhanced parental leave and absence leave
Healthcare cashback plan
Employee assistance programme (including mental health support) and mental health first aiders
Great social events e.g., festive party, summer party, team socials, sports matches
Regular company-wide recognition events e.g. monthly Light’s Up and the Shine awards
Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)
Onsite gym at HQ (including access to free HIIT & stretch classes)
Strong learning and development culture

#LI-Hybrid

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Unternehmensbeschreibung

Für unsere offene Position als Kundenberater / Call Center Agent (d/m/w) suchen wir dich! Werde Teil unseres 1st Level Customer Service Teams und sorge für eine erstklassige Customer Experience. Du bist die erste Anlaufstelle für unsere Kunden und stehst ihnen bei Fragen und Anliegen kompetent zur Seite.

Mit deiner Freundlichkeit und deinem professionellen Engagement sorgst du dafür, dass sich unsere Kunden jederzeit gut betreut fühlen und eine erstklassige Betreuung erleben.

Wir als Autohero – der innovative Online-Shop für geprüfte Gebrauchtwagen und Teil der AUTO1 Group, Europas führender Plattform für den Automobilhandel. Unsere digitale Plattform ermöglicht es Kunden, den gesamten Prozess rund um ihren Gebrauchtwagen bequem, sicher und transparent zu gestalten.

Werde Teil unseres Teams und mache unseren Kundenservice zu etwas Besonderem.

www.auto1-group.com

Stellenbeschreibung

Deine neue Rolle

Sei der erste Kontakt und begleite deine Kunden von der abgeschlossenen Bestellung bis zur Fahrzeugübergabe
Recherchiere in enger Zusammenarbeit mit Kolleginnen und Kollegen aus anderen Abteilungen den aktuellen Stand der Aufträge und sorge für eine reibungslose Auslieferung unserer Fahrzeuge
Verschaffe dir jederzeit einen Überblick über die anstehenden Aufgaben und setze im Team die Prioritäten

Qualifikationen

Deine Fähigkeiten

Idealerweise hast du bereits erste Erfahrungen im Bereich Privatkundenbetreuung gesammelt
Du hast Spaß am Kundenkontakt und verfügst über eine strukturierte, zuverlässige sowie lösungsorientierte Arbeitsweise
Teamplay und Hands-on-Mentalität zeichnen dich aus
Du bringst eine positive Grundeinstellung und ein gesundes Engagement, selbst gesteckte Ziele zu erreichen mit
Fließende Deutschkenntnisse in Wort und Schrift - Englischkenntnisse sind von Vorteil sowie ein sicherer Umgang mit den Google Workspace Tools (Sheets, Gmail, Calendar etc.)

Zusätzliche Informationen

Unser Angebot

Homeoffice: wir bieten dir die Möglichkeit fully remote von zu Hause aus zu arbeiten
Moderne IT- Ausstattung & IT-Support
Attraktives, marktgerechtes und leistungsförderndes Gehalt
Deine persönliche Entwicklung ist uns wichtig - von Anfang an bieten wir dir individuelle Trainings und Coachings
\n
Die Arbeit wird vollständig von zu Hause aus erfolgen und die Schichten umfassen insgesamt 40 Stunden pro Woche, von Montag bis Freitag, 09:00–18:00 Uhr.
Wenn du der Meinung bist, dass du der richtige Kandidat bist, freuen wir uns auf deine Bewerbung.

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Wage: $58,000 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n\n \n \n US EEO STATEMENT \n \n At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. \n \n\n Individuals are encouraged to apply for positions because of the characteristics that make them unique. \n \n\n EOE, including disability/veteran","hiringOrganization":{"@type":"Organization","name":"Hertz","sameAs":"https://www.hertz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lihue, HI, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Customer Operations Manager","datePosted":"2025-08-12","description":"

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

The Customer Operations Manager oversees daily operations for customer-facing and administrative contact centre teams within the Customer & Enablement branch of the Customer Experience group. Through dynamic and progressive leadership, they drive performance across operational, customer, and people metrics, ensuring delivery of high performance through a highly engaged workforce who support the Customer strategy. As part of the Customer Experience senior leadership team, they lead continuous improvement, support cross-functional initiatives, and contribute to strategic planning and execution.

Key responsibilities:

Lead a high-performing operation, optimising resourcing and outlier management to achieve customer, operational, employee, and financial outcomes
Leverage operational data to generate insights that shape strategy, continuous improvement, and action plans to enhance performance and ways of working
Lead, coach and develop frontline leaders through communication of a compelling vision and with clear accountability, fostering a performance culture through strong leadership bench strength
Create and sustain an engaged workforce aligned with South East Water’s vision, driving a customer-first culture where ownership and agility supports the delivery of low effort resolution of customer enquiries through effective interactions
Partner with internal and external stakeholders to deliver service excellence and balanced performance outcomes, including relationship management of the outsourced contact centre

Who are you?

8+ years experience in a contact centre or equivalent senior leadership role, including in depth and demonstrated understanding of contact centre operations
Extensive contract management experience including management of suppliers (e.g., Business Process Outsourcing)
Proven ability to lead, inspire and motivate leaders
Advanced interpersonal and stakeholder management skills with the ability to orchestrate outcomes, influence and challenge the status quo and take well-calculated risks to achieve goals
Advanced communication skills able to effectively engage diverse audiences and build sustainable relationships
Bachelor’s degree in Business or related field is desirable

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
Life insurance and salary continuance.
15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
Additional leave offerings, such as cultural and ceremonial leave and study leave.
Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
Opportunity to be part of great initiatives involving the local community.

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au.

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Tuesday 26th August 2025!

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check.

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.

Visit southeastwater.com.au to learn more about us and how we serve our customers.

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Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.
At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!
The Role
We’re looking for a Customer Success Operations Lead to join our growing Revenue Operations team.
You'll work closely with the rest of the RevOps team to support our Customer Success function with the tools, insights, and processes they need to support and scale our customer base effectively.
This is a hands-on role ideal for someone who enjoys being detail-oriented – refining processes, building & interpreting reports, and ensuring the right data flows to the right people at the right time. You’ll be the go-to for the CS team on all things operations and data. You’ll help shape the customer journey through insights, process improvements and systems thinking.\n

Responsibilities

Manage the tech stack used by the CS team (i.e. CSP, CRM, BI tools)
Design, build and maintain dashboards and reports to track customer health, revenue, retention, onboarding, and renewal metrics
Work with CS leadership to identify process gaps and propose scalable solutions
Ensure data hygiene and accuracy across CS touchpoints
Support monthly and quarterly reporting processes, including decks and insights for leadership
Monitor the lead flows coming in and out of the CS team and ensure alignment with Sales and Marketing
Collaborate with the Marketing and Sales Ops teams on cross-functional projects like onboarding journeys, renewal workflows, and lifecycle stages
Participate in evaluating and rolling out new tools or system improvements
Document workflows and support with knowledge sharing across the team
Identify opportunities to leverage AI across the CS function, driving efficiencies in workflows, forecasting, and customer engagement strategies

Requirements

A strong understanding of the customer success function, including terminology, core metrics, key playbooks and general workflows required.
Previous experience in a CS Operations, Revenue Operations or Business Operations role (ideally in SaaS)
A good grasp of Salesforce (reporting, dashboards, data structure), CSPs, or similar tools
Strong analytical skills – confident with data wrangling, reporting, and turning insight into action
Process Driven: you spot inefficiencies and are always looking to improve how things run
Confident communicator who can work cross-functionally and partner with different stakeholders
Proficient in leveraging AI tools (e.g. for data analysis, process automation, or content generation) to drive efficiency and scale in CS operations
Someone proactive, detail-oriented, and enjoys making order out of “chaos”
Comfortable juggling multiple projects and priorities in a fast-paced environment

Bonus Skills

Experience with Tableau, Power BI, Looker or other BI tools
Familiarity with customer lifecycle frameworks or success metrics
Exposure to systems integration or automation workflows
Understanding of onboarding journeys or playbook development in CS tools

Interview Process and Experience
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.
Key Info
👩‍🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final🏡 Hybrid Friendly Working: 2-3 days in Office✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!
Benefits
Unlimited annual leaveHybrid-friendly workingWorking from home fundFlexible working hoursPension schemeShare in success schemeCycle to work schemeRetail discountsEnhanced parental leavePersonal development fundWestfield Health cash planFree annual flu vaccine
Our Values
At ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.
🤲Trust & Transparency🦁 Unconventional & Brave💪 Integrity📚Continuous Learning & Development
FIND OUT MORE Check out our Bangkok, Belfast, LA, Charlotte and London hub pages.
Click here for some podcasting with our co-founders.
Read our culture blog here.
Get social! Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud","hiringOrganization":{"@type":"Organization","name":"ScreenCloud","sameAs":"https://screencloud.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Customer Operations Manager","datePosted":"2025-08-12","description":"

Wage: $70,000 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n\n \n \n US EEO STATEMENT \n \n At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. \n \n\n Individuals are encouraged to apply for positions because of the characteristics that make them unique. \n \n\n EOE, including disability/veteran","hiringOrganization":{"@type":"Organization","name":"Hertz","sameAs":"https://www.hertz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"South San Francisco, CA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Customer Operations Manager","datePosted":"2025-08-15","description":"

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada’s Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we’d treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description

The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

Manage and motivate the team to provide excellent customer service and intuitive recommendations to our customers regarding Indigo’s products, promotions, and programs
Ensure strategic priorities, sales goals, and profitability targets are met by assessing and analyzing sales performance and key process scorecard data; create action plans to address gaps
Act as an advocate for the customer by placing them at the forefront of all decision-making processes
Lead omni-sales programs and ensures technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
Lead execution of national events and store-level initiated author and kids events
Manages store-level customer initiatives: social media channels, local assortment and consignment, and Indigo Love of Reading drives
Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Lead inventory management processes and returns
Open and close the store and responsible to manage the sales floor
Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures

People

Build strong teams by attracting and developing the best talent
Bring out the best in others, empower and constructively stretch talent
Give authentic feedback on performance and potential
Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impacts of their efforts and proactively engage others to get input
Encourage others to freely share their point of view and be open to feedback
Responsible for the overall engagement, productivity, turnover, and bench strength of the team

Cultural

Model Indigo’s beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, and taking risks without the fear of making mistakes
Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

College degree preferred or equivalent job experience
2-3 years of management experience in specialty retail and/or multi-unit retail business environment
Ability to be mobile on the sales floor for extended periods of time
Availability to work a flexible schedule, including evenings, weekends, and holidays
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Bilingualism (French/English) is required for all positions in Quebec

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME

","hiringOrganization":{"@type":"Organization","name":"Indigo","sameAs":"https://www.indigo.ca/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver, BC, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Customer Operations Specialist","datePosted":"2025-08-14","description":"

At Ergeon, we’re transforming the home improvement industry. With over 30,000 happy customers across 40% of U.S. households and an NPS of 72, we’ve proven that quality, transparency, and exceptional customer experience make a real difference. Now, we’re looking for a Customer Project Manager to help us deliver that same excellence at scale.

About the role
As a Customer Project Manager, you’ll take full ownership of customer projects from start to finish—including escalated and complex cases. You’ll be the key link between customers, installers, and internal teams, ensuring everything runs smoothly. This is a high-impact role with real responsibility: you’ll help improve our processes, coach junior teammates, and play a critical part in shaping the customer journey.

What you’ll do

Independently manage multiple customer projects, including handling escalated and complex cases.
Own escalations to resolution, collaborating cross-functionally (engineering, product, sales, support) when needed.
Collaborate in daily huddles and weekly planning sessions to align on deadlines, ETAs, and surge capacity.
Perform weekend check-ins when needed and handle urgent follow-ups promptly, including availability for one scheduled Saturday per quarter.
Identify recurring pain-points and propose process improvements, documenting changes and tracking impact.
Gather post-project feedback loops and surface customer insights to leadership.

What we’re looking for

Able to manage complex, fast-paced work with attention to detail—tracking shifting pieces, staying organized, and catching issues before they escalate.
2+ years in customer operations, field service coordination, or similar CX role.
Proven ability to take ownership of escalated customer issues and drive them to full resolution quickly and thoughtfully.
Fluency in English, both written and spoken, is essential for success in this role.
Strong written and verbal communication—able to translate technical details into clear guidance.
Excellent organization and time management, juggling active cases and ad-hoc priorities.
Proficiency with Slack, CRMs, and spreadsheet-based tracking.
Proactive mindset: you spot and own problems and raise your hand if needed, before they become emergencies.

Bonus points if you have

Experience mentoring or training peers in a fast-paced operations environment.
Background in home services or logistics.
Familiarity with AI-powered tools for case summarization and workflow automation.
Spanish language skills (nice to have)

Job details

\n
🕒 Full-time (40+ hrs/week) requires weekend availability plus one scheduled Saturday per quarter.
\n
\n
💻 100% remote, for the countries on this list
\n
\n
💵 $10 USD/hour + seasonal bonuses
\n
\n
🧾 Contractor role, paid weekly via Upwork
\n
\n
🚀 Includes a fully paid 4-week bootcamp training and 4-week trial period
\n

\n\n

Tools & Tech
To thrive in this role, you’ll need a professional-grade remote setup that meets these minimum requirements:

Device & Performance
● Processor
○ Windows (Intel): Core i5, 14th Gen or newer
○ Windows (AMD): Ryzen 5, 7000 Series or newer
○ Windows (Qualcomm): Snapdragon X Series or newer (Windows on ARM)
○ Mac: Apple M1 Pro or newer — M4 (non-Pro) also accepted

● Memory
○ Windows: 16 GB DDR4 RAM (minimum) – 24GB recommended
○ Mac: 16 GB unified memory (minimum)

● Storage: 512 GB NVMe SSD

● Graphics
○ Windows: Integrated Graphics (Intel Iris Xe or AMD Radeon 680M or higher)

● Display: Full HD (1920 x 1080)
○ It is HIGHLY recommended to have access to a second monitor

Software & OS
● Windows 10/11 (64-bit)
● Latest stable macOS

Additional Setup
● Stable internet: 10 Mbps upload / 20 Mbps download (minimum)
● Noise-canceling headset with microphone
● Power backup: 250–300W UPS
● Access to 3.5 GB/day of data during outages

","hiringOrganization":{"@type":"Organization","name":"Ergeon","sameAs":"https://www.ergeon.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Customer Operations Specialist","datePosted":"2025-08-14","description":"

Descripción de la empresa

Descripción del empleo

Ser responsable del journey de nuestros usuarios, identificando áreas de oportunidad en la experiencia y desafiando el status quo, con el objetivo de mejorar nuestros procesos y asegurar la calidad del servicio.
Liderar proyectos de mejora de manera autónoma, ágil y escalable, interactuando con equipos locales y globales, asegurando la correcta sinergia entre equipos con un enfoque data-driven e iterativo.
Trabajo en equipo con pares y líderes de toda la organización, tanto equipos regionales, como globales (Delivery Hero).
Guiar al equipo en la calidad de los análisis y entregables, co-creando datos y reportes de calidad para la comunicación con stakeholders.
Diseñar y llevar a cabo iniciativas con impacto en nuestros principales indicadores.

Requisitos

Manejo de SQL (must-have).
Nivel avanzado de Inglés (must-have).
Es un plus que cuentes con manejo de herramientas de reporting como datastudio ó Tableau.

Información adicional

Crear valor para un gran ecosistema de negocio.
Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía.
Moverte a la velocidad de tus ideas y emprender.
Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios.
Generar impacto positivo en las personas y el planeta.
Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo.

Wage: $62,000 annually

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n\n \n \n US EEO STATEMENT \n \n At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. \n \n\n Individuals are encouraged to apply for positions because of the characteristics that make them unique. \n \n\n EOE, including disability/veteran","hiringOrganization":{"@type":"Organization","name":"Hertz","sameAs":"https://www.hertz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Portland, OR, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Customer Operations Manager","datePosted":"2025-08-15","description":"

The salary for this position is $50,000/yr

What You’ll Do:

Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy

What We’re Looking For:

1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor’s Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more

\nThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. \n\n \n \n US EEO STATEMENT \n \n At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. \n \n\n Individuals are encouraged to apply for positions because of the characteristics that make them unique. \n \n\n EOE, including disability/veteran","hiringOrganization":{"@type":"Organization","name":"Hertz","sameAs":"https://www.hertz.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison, WI, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"SVP, Customer Operations","datePosted":"2025-08-18","description":"

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

The SVP, Customer Operations will manage, maintain, and be ultimately responsible for all operations pertaining to the delivery of products and solutions through internal and/or third-party vendor relationships.

Duties and Responsibilities:

· Lead, appropriately scale, drive, and manage all operations teams, tools, processes, policies, compliance, procedures, quality assurance, and associated resources;

· Assess current state of operational management processes, business plans, reporting and controls; adjust and improve as appropriate;

· Oversee the expansion and growth of the operations function, including the design and implementation of scalable business processes and infrastructure;

· Provide leadership to the customer-facing support organization, including Technical Support, Customer Support, and Implementation & Training;

· Oversee management and drive process improvement for advanced technical support leveraging Technical Support team, working in collaboration with Engineering and IT teams when appropriate;

· Partner with HR team to continue development of career pathing, develop staff resource planning and support talent acquisition to support the growth of the Operations organization;

· Provide leadership to the internal-facing support functions of the PMO;

· Develop, implement and manage the annual budget in conjunction with the business unit leadership; prepare and submit an annual operational budget for review and approval and manage effectively within this budget;

· Work with Finance team to coordinate on monthly revenue and billing activities to support the financial operations of the business unit, including but not limited to, assisting with revenue forecasting, supporting billing functions, collections activities, tracking and reporting customer credits, and other customer facing finance activities;

· Develop strategic imperatives for business unit and partner with Finance and Data Governance to identify KPI’s that support the achievement of business imperatives;

· Partner with the business unit Executive Leadership Team to execute the current growth strategy;

· Provide visible and impactful leadership to employees as an executive and member of the business unit ELT; and

· In partnership with the business unit ELT, set the “tone at the top” of the organization that reinforces the values and employee value proposition.

· Maintain compliance with Inovalon’s policies, procedures and mission statement;

· Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;

· Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company;

· Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and

· We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Job Requirements:

· Minimum of 12 years plus experience in customer operations and personnel management;

· Demonstrated ability to develop and execute a growth strategy, guide the development of operating plans and drive performance;

· Strong financial and analytical capabilities, as well as strong strategic and critical thinking skills;

· Strong experience managing the full scope of operations functions within a high transaction, high availability and complex environment;

· Proven success leading an organization in bringing new strategies to market including both the development of technology, as well as the associated cultural and business process change required to ensure a successful execution and market adoption;

· Proven track record of success facilitating progressive organizational change and development within a growing organization;

· Ability to influence and engage direct reports and peers; and

· Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with all levels of leadership.

Education:

· Bachelor’s degree is required; and

· Master's degree or equivalent preferred.

Physical Demands and Work Environment:

· Sedentary work (i.e., sitting for long periods of time);

· Exerting up to 10 pounds of force occasionally and/or negligible amount of force;

· Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;

· Subject to inside environmental conditions;

Inovalon Offers a Competitive Salary and Benefits Package

In addition to the base compensation, this position may be eligible for performance-based incentives.

The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

Base Compensation Range$225,000—$350,000 USD

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

To review the legal requirements, including all labor law posters, please visit this link

To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

","hiringOrganization":{"@type":"Organization","name":"Inovalon","sameAs":"https://www.inovalon.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tampa, FL","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"SVP, Customer Operations","datePosted":"2025-08-18","description":"

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