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About the Role
As Chime’s complaints program evolves to support scale, regulatory rigor, and member trust, we’re seeking a Senior Manager to lead our Executive Member Relations (EMR) function. In this role, you’ll own the strategy, operations, and outcomes of our internal complaints program, managing a team of specialists and team leads. You’ll play a critical role in shaping the program’s future, driving efficiency, quality, and compliance while collaborating cross-functionally with Legal, Compliance, Bank Partners, BPO vendors, and more.

The base salary offered for this role and level of experience will begin at $146,610 and up to $207,700. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

Develop and articulate a long-term vision for what best-in-class complaints handling looks like at Chime—balancing regulatory rigor, member trust, and operational scale
Translate that vision into actionable short- and mid-term roadmaps, leading the team through iterative improvements in quality, tooling, process, and structure to steadily close the gap between current state and future state
Oversee quality control programs, team-wide feedback loops, and cross-training adoption
Serve as the escalation point for complex complaints or investigations
Partner with Analytics, Tooling, and Process teams to scale operational infrastructure
Work closely with Legal, Compliance, and partner banks to ensure response accuracy and risk mitigation
Ensure accurate tracking and handling of complaints in regulatory and non-regulatory systems
Champion a culture of feedback, ownership, and operational excellence

To thrive in this role, you have

5–7+ years of experience in complaints management, risk, compliance, or operations (preferably in fintech, banking, or regulated industries)
Experience managing high-performing teams, including people leaders, program managers, and analysts
Strong project management and communication skills, including stakeholder alignment across Legal, Compliance, and CX
Familiarity with BPO operations, quality assurance, and process documentation
Experience using tools like Zendesk, Looker, G Suite; SQL a plus
Ability to create clarity, structure, and action in ambiguous environments

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*— on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer

🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
💰 Competitive salary based on experience
✨ 401k match plus great medical, dental, vision, life, and disability benefits
🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

#LI-Remote #LI-EI1

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Your role at Exness:

The Complaint Specialist’s duty is to process all complaints escalated by the customer support department within a reasonable time period (24 hours), and to provide effective solutions that ensure and maximize clients' satisfaction.

You will:

Monitoring and tracking complaints made by clients;
Reporting clients’ requests if the subject of a request is relating to order execution, partner reward, etc …. (hereafter referred to as ‘complaints’);
Processing clients’ complaints while utilising all available platforms;
Replying to clients’ requests based on the comprehensive review of a request;
Ensuring that all complaints are processed within a reasonable time period;
Cooperating with other departments with the purpose of solving the complaint;
Maintaining an updated knowledge base with up to date and relevant content;
Being able to share knowledge with Support in order to diminish the number of escalated complaints;
Providing significant reports when required by line manager.
Post complaints monitoring.
Re-evaluation of complaint process for improvement.

The ideal candidate:

Minimum 2 years working experience in Customer Service/ Sales and MUST be from Forex/Crypto trading industry.
Good analytical skills.
Attention to details.
Ability to work under pressure.
Advance understanding of order processing.
Good knowledge of Company product as well as Internal company regulations and procedures.
Self-motivated and highly reliable.
Excellent attendance is a plus.

What we offer:

Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment;
Relocation package for the family and visa support (where applicable)
Medical insurance coverage for employees and immediate family members;
Company’s contribution to training & development;
Result-oriented approach; flexible working conditions;
Corporate employee share scheme for all the employees.
Possibility to be closer to your team - \"Get to know Team\" trip.

Your journey after applying:

First interview (up to 40 minutes)
Task Assessment
Final interview with your future team (1 hour)

Application Deadline: Friday, 1st August 2025

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Complaints Handler

Leatherhead, Surrey (Hybrid model)

Why join us?

Competitive salary in the region of £27,00 per annum [depending on experience]
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
Coaching and mentoring, continual support, and opportunities for internal progression
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.0 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Complaints Handler to help us continue this success and support our customers. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Complaints Manager, the Complaints Handler will manage the resolution of customer complaints, keeping them informed throughout the process. You’ll be responsible for the investigation, resolution and reporting of customer complaints, gathering appropriate documentation and recording information correctly. You’ll have the opportunity to make recommendations for process improvements to ensure better outcomes for Premium Credit.

You will also:

- Investigate and resolve complaints using defined policies and procedures and with PCL and FOS guidelines.

- Action daily and monthly reports

- Progress complaints within agreed timescales, recording information relating to the complaint accurately

- Conduct root cause analysis to identify trends, suggest process improvements and communicate lessons learnt.

- Provide a service that delights the customer, ensuring that they are satisfied with the outcome.

Who we’re looking for

If you’re someone who thrives in a fast-paced, customer-focussed environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as our Complaints Handler you will need:

- Previous experience within a complaints handling role within a regulated environment

- The ability to write bespoke letters and emails, demonstrating an excellent command of spelling and grammar as well as clearly articulating key points of your investigation.

- You should be able to listen and understand issues, maintaining accurate details

- You’ll be analytical, demonstrating how you can identify trends and improvements

- You’re solutions focussed

A financial services background would be beneficial to your application, in particular in the area of FCA complaint handling.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

\n\n

📍Remote, UK | 💰£24,750 - £29,625 (depending on the observed and evidenced performance displayed in the interview) + Benefits

Please note that the essential criteria when applying for this role is that you are a tenured FCA-regulated Complaints Adviser and have extensive experience of sending final written responses . Without this experience, your application will not be progressed.

Customer experience is at the heart of everything we do at Monzo therefore the role as a Adviser at Monzo, will involve speaking to customers on the telephone as well as through in-app chat, social media platforms and email.

⭐ Our Complaints team

Our Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward.

Have you written final responses? Do you enjoy investigating complex cases? Do you consider yourself an experienced complaint handler? You are experienced and comfortable talking to customer on the phone? We’re looking for people with complaint handling experience to come and join us!

If you have this experience, care deeply about making customers happy, and are passionate about making things better - we'd love to hear from you!

What you'll be working on 💛

You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided.

Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪

We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.

Your day-to-day 💬

Providing the best customer experience when handling customer’s complaints in writing and over the phone.
Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems.
Helping to cultivate and maintain a unique and customer-centric culture.
Investigating complaints so we can give the customer the right outcome.
We are the last point of contact for the customer to help resolve their complaint.
Working through customer problems and escalating these across Monzo where required to reach the right outcome within our deadlines.

🤩 We’d love to hear from you if…

You’re an experienced regulated complaint handler, ideally within the banking sector but this is not essential.
You have extensive experience of written final responses.
You’re resilient and confident dealing with customers' problems over the phone, via email or chat.
You’re adaptable to change, we’re a very fast growing business.
You’re comfortable working to targets and deadlines.
You’ve got a keen eye for detail and can reach fair outcomes for our customers.
You’re comfortable using a laptop (we’ll provide you with a MacBook).
You’re great at explaining things to people, and have excellent written English.
You enjoy investigating issues and getting to the root cause of them while putting things right.
You can make the complex simple, and explain it to others in an engaging and informative way.
You can quickly pick up the important parts of regulation, and understand how they impact Monzo.
You’re deeply empathetic, always put yourself in the shoes of the customer and take end-to-end ownership of a customer's issue.
You’ve got reliable access to the internet from your home, and a private space to work. You’ll need a minimum broadband speed of 10mbp/s download and 5-8mbp/s upload.

The Interview Process 👩‍💼

Our interview process involves 2 main stages:

Apply with your CV and answer the application questions \n
Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work will be declined.
\n
Remote interview 💻

Top tip when applying ⭐️

Please take your time with the application questions as the answers to these will help us decide if we’d like to interview you. Try to think about the tone of voice we use at Monzo when writing your responses.

If you do have any specific questions ahead of this please contact me on gillianmacfarlane@monzo.com

🙌 What’s in it for you

💰£24,750 - £29,625 per year depending on experience + share options.

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period

📍This role is based remotely

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Logistics 🧰

Remote Training will be for 6 weeks. (Monday to Friday 9am - 5.30pm) Please note that no holidays are permitted during the training period.
Working Hours - 37.5 hours per week, Monday to Friday 9am - 5.30pm and one full weekend in 4 (Saturday and Sunday)
Start Date - Monday 29th September 2025.

🏡 To work remotely you'll also need:

To work from home in the UK in a safe, private and distraction free environment
A solid internet connection (download speed - 10mbps; upload speed - 5 mbps)

💻 Equipment:

We'll provide you with a work laptop on your first day. There's no need to supply your own.
You do need to own your own smartphone, this will be needed each time you log into our customer support system.

Closing Date: 22nd August 2025. We will close this role once we feel we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-REMOTE #LI-GM

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are off to a strong start:

One of the UK’s newest unicorns with a team of just over 600 people
Among the fastest-growing tech companies in the UK
Profitable since 2017
Backed by top investors including Balderton Capital and Goldman Sachs
Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

About the role

As we grow, we’re looking for a Complaints Officer to help us investigate and resolve our more complex customer interactions. As an excellent communicator, you will quickly build relationships with customers and other departments across Lendable to understand customer friction points and come to fair and objective decisions.

Your team’s objectives

Lendable aims to resolve all complaints promptly, ensuring that they are investigated diligently and fairly for customers. Lendable is committed to providing excellent customer service and ensuring that it reaches the right outcomes for our customers.
Feedback is an important part of how we can evolve as a business to ensure that we are meeting our customers' expectations and continuously improving our service and the team is encouraged to speak up, take each complaint on its own merits and provide valuable insights to the business in order to improve and grow.
Our ability to handle complaints effectively for our customers, and therefore to the benefit of us as a business, has never been more important than now; as we expand our existing products in the UK and US financial markets.

How you’ll impact those objectives
The ideal candidate will have experience in resolving complaints or customer disputes within a regulated environment and have an aptitude for investigating, analysing, problem-solving and dispute resolution.
You will be able to self manage a varied and complex caseload, identifying best contact mechanisms for customers and prioritising cases where appropriate to be highly productive and efficient, and to maintain the required level of performance against our KPI minimum standards.
You’ll work well under pressure and be adaptable, being able to turn your hand to other areas of operational need, as the business may require.
You will ensure that you follow our complaint handling standards, have good record keeping skills and ensure that all decisions made are backed up with demonstrable evidence and rationale.
You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business.
You will be responsible for communicating with the complainant, either in writing or by phone and will enjoy finding solutions to issues raised, managing customer expectations and handling difficult situations with tact and professionalism.
You will have a good knowledge and understanding of FCA regulation as well as DISP complaint handling rules and guidance.
You will also ensure that you maintain up to date knowledge of Lendable’s products through effective use and review of policies, procedures and business tools made available to you.
You will have strong letter writing skills, being able to create professional final response letters which break down complex issues into comprehensible information for consumers to understand.
You will also have a sound moral compass, speaking up where necessary to ensure that good customer outcomes are always at the heart of what we do, striving to resolve complaints without the need for the customer to refer to the Financial Ombudsman service, and ensuring you are applying any learnings from both internal and FOS complaints to future complaint cases.

The Interview Process

A quick phone call with one of the teamAn exercise to demonstrate your ability to resolve complaints
An assessment to evidence your knowledge of FCA regulations and DISP complaint handling rules/guidance
Onsite interview to discuss the exercises you have completedMeet the team you’ll work with daily

Life at Lendable

The opportunity to scale up one of the world’s most successful fintech companies.
Best-in-class compensation, including equity.
You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our blog!

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It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

\nSquare Financial Services (SFS) is Block's bank, providing FDIC-insured deposit services and lending solutions to small businesses nationwide. We're growing and focused on becoming Block's bank in both name and practice.
We're seeking a Complaints Analyst to join our 100% remote team. You'll review customer complaints related to consumer and business loans, respond professionally and empathetically, and work closely with our legal and compliance teams. Your attention to detail and commitment to great customer experiences will help us continually improve.
You will:\n

Review, categorize, and investigate loan complaints.
Draft professional responses to customers and provide resolution guidance.
Escalate legal, regulatory, or compliance concerns when needed.
Track complaint trends and share insights for improvements.
Partner with Customer Success, Risk, Compliance, and Legal teams.

\nYou have:\n

1–2 years in customer service, compliance, or complaints handling (financial services preferred).
Strong written and verbal communication skills.
Attention to detail and excellent problem-solving skills.
Ability to work independently in a fast-paced, remote environment.
CRM experience and a Bachelor's degree are a plus.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:$30.29—$45.48 USDZone B: $28.17—$42.31 USDZone C:$25.77—$38.65 USDZone D:$22.74—$34.09 USD

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

","hiringOrganization":{"@type":"Organization","name":"Block","sameAs":"https://block.xyz/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bay Area, CA, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Complaints Handler","datePosted":"2025-08-04","description":"

Complaints Handler

Locations: Manchester/Tunbridge Wells

Hours: Monday to Friday 9am – 5pm

My client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are ranked highly in The Times Top 30 Big Companies to work for.

Overview

Working within the Customer Relations team based in either Manchester ot Tunbridge Wells you will proactively manage your own caseload of complaints. In this role you will take ownership of individual cases and resolve complaints in line with agreed standards and FCA regulations. Assist the Customer Experience Team in the root cause analysis to support the business in continually improving performance.

Responsibilities

Manage own caseload, ensuring all complaints are handled within required deadlines and FCA/FSC requirements from receipt to conclusion
For each complaint, establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible. Make follow up contact to discuss the outcome reached through open and interactive communication
Identify and assess customers’ needs to ensure consideration of their individual circumstances during the handling of the complaint and resolution
Contact internal and external parties for relevant information required to investigate and close the complaint
Investigate and resolve customer complaints with the highest possible standard of customer care. Ensure customer satisfaction and provide professional customer support
Maintain thorough and accurate complaint records
Identify any trends and provide feedback to the business for continuous improvement and the efficiency of customer service processes
Assist with TCF feedback and provide recommendations for improvement
Keep up to date with regulatory and legislative changes, with particular attention to FOS decision making and outcomes
Keep up to date with organisational changes to policies and processes.
Know, understand and apply the principles of TCF, and report any potential area of risk to your line manager
Maintain a positive, empathetic and professional attitude towards customers and colleagues at all times

Performance Indicators

Accurate recording of complaints records.
Excellent verbal and written communication with customers to drive a positive customer experience.
Meet and exceed KPIs and Quality Audit targets for phone and file audits consistently.
Meet and exceed agreed productivity targets.

Essential Skills

2 year’s customer service experience is required, supported by knowledge of FCA and FOS regulatory guidelines
First class customer service skills and a positive approach is essential
Motor insurance background is desirable
Ability to proactively assist the customer in resolving their concerns using empathy, trust and understanding

","hiringOrganization":{"@type":"Organization","name":"Markerstudy Group","sameAs":"https://www.markerstudy.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Manchester/Tunbridge Wells, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Complaints Analyst","datePosted":"2025-08-06","description":"The Role
Square Financial Services (SFS) is Block's bank, providing FDIC-insured deposit services and lending solutions to small businesses nationwide. We're growing and focused on becoming Block's bank in both name and practice.
We're seeking a Complaints Analyst to join our 100% remote team. You'll review customer complaints related to consumer and business loans, respond professionally and empathetically, and work closely with our legal and compliance teams. Your attention to detail and commitment to great customer experiences will help us continually improve.
You will:\n

Review, categorize, and investigate loan complaints.
Draft professional responses to customers and provide resolution guidance.
Escalate legal, regulatory, or compliance concerns when needed.
Track complaint trends and share insights for improvements.
Partner with Customer Success, Risk, Compliance, and Legal teams.

\nYou have:\n

1–2 years in customer service, compliance, or complaints handling (financial services preferred).
Strong written and verbal communication skills.
Attention to detail and excellent problem-solving skills.
Ability to work independently in a fast-paced, remote environment.
CRM experience and a Bachelor's degree are a plus.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:$30.29—$45.48 USDZone B: $28.17—$42.31 USDZone C:$25.77—$38.65 USDZone D:$22.74—$34.09 USD

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Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and Superdrive will help us achieve our vision.

The Customer Care - Complaints Team is looking for a suitable candidate, who is energetic, dedicated, proactive, adaptable and a team player. This is a good opportunity for someone who is seeking a greater challenge and who would enjoy working in a dynamic, highly motivated and performance driven team. The successful candidate will be reporting to the Customer Care Team Lead.

The department is responsible for addressing and resolving customer complaints in a timely and professional manner, that adheres to the regulatory requirements of the markets we support. The team works to ensure that all customer complaints are investigated fully, that we liaise effectively with the relevant departments in gathering information and solving their concerns; and that we provide feedback in a customer focused manner.

What you’ll be doing

As part of your role, your responsibilities will include:

Investigate in detail, all delegated complaints received within agreed SLA’s.
Assign new complaints received via all channels daily.
Assess, communicate, and delegate all complaints to the correct departments for feedback.
Work in collaboration with other departments, to provide solutions and resolutions to received complaints and to ensure compliance with agreed SLA’s.
Provide articulate, professional and customer focused responses – with first time resolution in mind always.
Keep the internal complaints tracking tool up to date, always.
Adhere to the outlined complaints handling processes, procedures, and recommended improvements.
When relating to the complaints process, provide compliance and process direction to all departments, to ensure continued adherence to regulatory obligations and industry standards relating to online gambling.
Assist with internal and external audits when requested.
Assist with ad-hoc reporting.
Provide feedback related to issues highlighted during the handling of complaints, as well as any policy or procedural updates, to the business.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

Degree / diploma in Law, Business Administration, Communication, Public Relations, Consumer Protection, Compliance, Risk Management, or related fields OR Minimum of 18 months experience in a Customer Service centric, Complaints Handling or Regulatory Compliance role.
Excellent written and verbal communication skills - ability to write clear, professional and empathic responses
Proficient in identifying root cause and contributing factors when conducting objective and independent investigations
Sound judgement and decisiveness

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

Knowledge & exposure to compliance, risk and fraud, and responsible gaming practices
A solid understanding of sportsbook and casino related queries
Ability to differentiate between Compliance vs Commerciality
Working knowledge of Excel
Process writing

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

Initiative
Resilience
Adaptability
Stakeholder Management
Quality Focus/ High attention to detail

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

We’re dedicated to your Supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Free Daily Meal
Free Massages On-site
Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Employee Assistance Programme
Curro School Fees Benefit
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

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This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description: Complaints Officer

How does this role contribute to our collective success?

As a Complaints Officer within AXIS Capital’s Global Market Operations, you play a critical role in maintaining our reputation for excellence and integrity. By managing and resolving complaints effectively, you help ensure customer satisfaction, regulatory compliance, and continuous improvement in our service delivery. Your work directly supports our commitment to transparency, fairness, and responsiveness in all client interactions.

What will you do in this role?

Investigate and resolve complaints in accordance with FCA regulations and Lloyd’s guidelines.

Liaise with internal departments and external stakeholders to gather relevant information and ensure timely resolution.
Maintain accurate records of complaints and outcomes in the complaints management system.
Prepare formal written responses to complainants, ensuring clarity, professionalism, and regulatory compliance.
Identify trends and root causes of complaints to inform process improvements.
Collaborate with Compliance, Legal, and Underwriting teams to ensure consistent handling of complex cases.
Support internal audits and regulatory reporting requirements related to complaints.
Provide training and guidance to staff on complaint handling procedures.
Escalate high-risk or sensitive complaints appropriately.
Represent AXIS Capital in Lloyd’s market forums and industry working groups related to complaints handling.
You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

Proven experience in complaints handling within the London Insurance Market or a similar regulated environment.
Strong understanding of FCA and Lloyd’s complaints regulations.
Excellent written and verbal communication skills.
Ability to manage sensitive issues with discretion and professionalism.
Strong analytical and problem-solving abilities.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.

","hiringOrganization":{"@type":"Organization","name":"AXIS Capital","sameAs":"https://www.axiscapital.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London - Scalpel, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Complaints Advisor","datePosted":"2025-08-08","description":"

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

The role of Complaints Advisor within our Crewe Team is important to us. We are seeking a skilled and customer-focused individual to join our team in the field of Telecoms & IT. As a Complaints Advisor, you will be responsible for working directly with our customers to investigate and resolve complaints. You will use our Customer Relationship Management system to analyse and explore current data, customer notes and capture the root cause for each complaint for us to report back to the wider business and reduce complaints.

We would love to welcome you to either our Crewe office, with the working hours of Monday to Friday 8:30am – 5:00pm / 9:00 am – 5:30pm

Your responsibilities day to day will be:

Resolve and retain existing customers through investigation, problem solving and resolution of queries.
Be the first point of contact for customer complaints requests over the phone and email.
Ensure all complaints are logged and captured as a case in Salesforce and kept updated regularly through to resolution.
Review customer accounts to determine root cause.
Build good relationships with internal stakeholders including Sales, Client Services, Provisioning, Faults, Billing, Commercial and Finance.
Support with reducing the number of customer complaints by identifying and implementing continuous improvement.

Qualifications

Excellent customer service skills and a previous background in customer service/retention.
Sound negotiation skills, with the ability to manage difficult customer conversations
Self-motivated, capable of working on own initiative.
Strong organisational skills.
Experience of working on a CRM system, preferably Salesforce
Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word).
Experience of working within the Telco industry would be desirable but not essential

Additional Information

#LI-JW1

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

\n\n

📍Remote, UK | 💰£24,750 - £29,625 (depending on the observed and evidenced performance displayed in the interview) + Benefits

⭐ Our Complaints team

What you'll be working on 💛

You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided.

We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.

Your day-to-day 💬

Providing the best customer experience when handling customer’s complaints in writing and over the phone.
Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems.
Helping to cultivate and maintain a unique and customer-centric culture.
Investigating complaints so we can give the customer the right outcome.
We are the last point of contact for the customer to help resolve their complaint.
Working through customer problems and escalating these across Monzo where required to reach the right outcome within our deadlines.

🤩 We’d love to hear from you if…

You’re an experienced regulated complaint handler, ideally within the banking sector but this is not essential.
You have extensive experience of written final responses.
You’re resilient and confident dealing with customers' problems over the phone, via email or chat.
You’re adaptable to change, we’re a very fast growing business.
You’re comfortable working to targets and deadlines.
You’ve got a keen eye for detail and can reach fair outcomes for our customers.
You’re comfortable using a laptop (we’ll provide you with a MacBook).
You’re great at explaining things to people, and have excellent written English.
You enjoy investigating issues and getting to the root cause of them while putting things right.
You can make the complex simple, and explain it to others in an engaging and informative way.
You can quickly pick up the important parts of regulation, and understand how they impact Monzo.
You’re deeply empathetic, always put yourself in the shoes of the customer and take end-to-end ownership of a customer's issue.
You’ve got reliable access to the internet from your home, and a private space to work. You’ll need a minimum broadband speed of 10mbp/s download and 5-8mbp/s upload.

The Interview Process 👩‍💼

Our interview process involves 2 main stages:

Apply with your CV and answer the application questions \n
Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work will be declined.
\n
Remote interview 💻

Top tip when applying ⭐️

If you do have any specific questions ahead of this please contact me on gillianmacfarlane@monzo.com

🙌 What’s in it for you

💰£24,750 - £29,625 per year depending on experience + share options.

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period

📍This role is based remotely

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Logistics 🧰

Remote Training will be for 6 weeks. (Monday to Friday 9am - 5.30pm) Please note that no holidays are permitted during the training period.
Working Hours - 37.5 hours per week, Monday to Friday 9am - 5.30pm and one full weekend in 4 (Saturday and Sunday)
Start Date - Monday 29th September 2025.

🏡 To work remotely you'll also need:

To work from home in the UK in a safe, private and distraction free environment
A solid internet connection (download speed - 10mbps; upload speed - 5 mbps)

💻 Equipment:

We'll provide you with a work laptop on your first day. There's no need to supply your own.
You do need to own your own smartphone, this will be needed each time you log into our customer support system.

Closing Date: 21st August 2025. We will close this role once we feel we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-REMOTE #LI-GM

Equal opportunities for everyone

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Purpose of the role

The main role of a Complaints Officer is investigating customer complaints and providing the customers with a final response in a timely manner.

A stage 1 Complaints Officer will ensure that customers receive the fairest possible outcomes to their complaints in the necessary timeframe. The role requires understanding of our regulatory obligations and different jurisdictions when it comes to complaints handling, and working efficiently while handling multiple complaints at once. While working with these complex complaints the Officer will work closely with stakeholders, all servicing teams and their team leads.

The Complaints Officer has a great overview of the customer experience and is able to provide valuable feedback to our internal teams. This is a crucial part of the daily duties that helps Wise improve our product and our internal processes.

The complaints team exists to ensure we treat customers fairly and protect the company from regulatory, financial and reputational risk. We right wrongs through fairness, accountability and transparency.

Activities performed on the job:

Investigate complaints

Review the customer complaint and understand where the issue lies using our internal tools as well as external resources.
Focus on root cause analysis. This involves digging deeper into the underlying reasons behind customer complaints to identify systemic issues or recurring problems that need to be addressed at the organisational level.
Reach out to relevant teams for further information where needed. Making sure your communication is clear and concise with internal stakeholders such as customer support teams, product teams, and legal/compliance departments, to ensure timely resolution of complaints and implementation of corrective actions.
Reference the relevant terms of use and customer agreement and resolve the complaint case with a final response.
Find out if we made a mistake in handling a customer`s case.
Use Ninjas, Watson, Zendesk, Twilio, Slack.. - effectively and to help proceed with the solution for your cases,

Write final responses to complaints

Possessing knowledge of relevant regulations, such as consumer protection laws, data privacy regulations (including GDPR), and financial services.
Drafting final responses with a focus on regulatory compliance.
Referencing the relevant Terms of Use document and attaching it to the final response, which includes a complaint summary, timeline of events, investigation, complaint outcome, and availability of arbitration bodies.
Adopting a customer-focused approach when handling complaints, showing empathy, listening to customer concerns, and aiming to provide solutions that enhance customer satisfaction.

Administrative duties

Timely completion of all administrative tasks in accordance with regulatory requirements.
Maintaining updated systems and notes, ensuring proper record keeping and audit trails.

Trainings and Personal development

Completing all mandatory training on time.
Prioritizing professional development and utilizing the available budget for training and development purposes.

Support the Customer Support team and other operational teams with complaints/difficult cases by providing guidance.

Respond to messages and inquiries in a timely manner and provides detailed information for other teams,
Use the correct internal processes to raise issues and process improvements,
Offer solutions when raising an issue to help progress the solution,
Provide feedback to operational and/or product teams when things have gone wrong for customers or you notice trends.

Qualifications

Excellent written and verbal English skills
Good depth of knowledge in AML, CTF guidelines, and procedures
Background in AML, Fraud, Chargebacks, Partner RFI, and/or Sanctions or Quality Assurance
Ability to work independently, prioritise tasks, and make decisions in problem-solving scenarios. Proficient with Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides), Office suite (Word, Excel), and Confluence
Strong attention to detail and well-organised
Effective communication skill and ability to express oneself clearly
Reliable, adaptable, and committed to team goals

Additional Information

What we offer:

💰 Salary for this role is starting at 740,000 HUF
🚀 RSUs in a rapidly growing company
💻 Flexible working model
💪 An annual self-development budget
☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years

Click here to learn more about the benefits that we offer at Wise.

We'd like to remind you that you must be legally authorised to work in Hungary, as we're not offering sponsorship for this role. Please double-check if your current right to live/work in the country allows you to work without employee sponsorship.

If you're interested in joining our team, please apply by sending your CV in English

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Complaints Officer

United Kingdom (Remote)

Reporting to: Complaints Manager

Remuneration: £26,000 - plus £1000 working from home allowance

Contract Type: Permanent/Fixed Term/ Full time - 40 hours per week

Location: Home-based/various UK meeting locations as required

Closing Date for applications: Friday 29th August*

About Us:

Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

We are seeking a highly motivated and detail-oriented Complaints Officer to manage a caseload of complaints across the organisation from initial receipt through to resolution. The role is patient-focused, ensuring that every complaint journey is handled with empathy, professionalism, and fairness, with clear communication and appropriate apologies where necessary. Working closely with colleagues across departments and external organisations, the Complaints Officer will investigate concerns, gather information, identify and escalate risks, and ensure timely and effective resolution. They will maintain accurate records in line with internal processes and data protection requirements, while supporting organisational learning and service improvement by identifying trends and preventing recurrence. The role requires staying up to date with relevant legislation, regulations, and policies, including Regulation 16, NHS complaints standards, Safeguarding, Data Protection, and Duty of Candour.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.

As our Complaints Officer you will:

Monitor internal complaint management systems to ensure accurate record-keeping and oversight.

Liaise effectively with patients, their representatives, and internal staff, providing regular updates and maintaining transparency throughout the complaints process.

Communicate with complainants and external parties via telephone, video call, email, and other appropriate channels.

Build and maintain professional relationships with colleagues to investigate complaints and facilitate effective resolutions.

Adopt a collaborative working style while taking ownership of cases and working independently when required.

Support patients empathetically throughout the complaints process, ensuring fair investigations and impartial outcomes.

Appropriately escalate concerns in line with organisational procedures to mitigate risk.

Gather, collate, and analyse information from multiple sources to inform investigations, outcomes, and organisational learning.

Manage and prioritise workload effectively, responding flexibly to changing priorities.

Draft high-quality response letters and reports to a professional standard.

Participate in complaint-related meetings and contribute to case discussions with senior management.

Undertake other appropriate duties as delegated by the Manager.

Actively participate in regular supervision with the line manager and in the PUK PDR process to maintain and develop skills in line with agreed objectives.

Complete mandatory and role-specific training, including Information Governance, Safeguarding, and Health and Safety.

To succeed as our Complaints Officer, you will be:

Educated to NVQ Level 3 in a relevant subject, or equivalent qualification, or with significant proven experience in a comparable role.

Proven experience handling complaints within a dedicated complaints team, ideally within a healthcare setting.

Demonstrable experience in managing sensitive and confidential information in line with relevant legislation.

Experience in letter and report writing to a high professional standard

Exceptional communication and interpersonal skills, with the ability to work effectively at all levels of the organisation.

Strong attention to detail and accuracy in all aspects of work.

Excellent problem-solving skills, with the ability to analyse issues and identify effective solutions.

Ability to work collaboratively as part of a team, as well as independently when required.

Proficient in IT systems and software including Microsoft Teams, Outlook, Word, Excel, and PowerPoint.

Clear understanding of confidentiality requirements and the Data Protection Act.

Awareness of NHS and Care Quality Commission (CQC) regulations.

Awareness of the Parliamentary and Health Service Ombudsman’s role and procedures.

Desirable Qualifications, Skills and Experience:

Experience in private healthcare industry

Experience in remote working

Experience with CQC regulations

Experience leading investigations

Psychiatry UK: Supporting You

We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

At Psychiatry UK, we care about what matters to you.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

Application

Profile review

Screening conversation

Competency based interview(s)

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at recruitment@psychiatry-uk.com to discuss any adjustments that would support you.

If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.

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Complaints Specialist
£24,570, plus excellent benefits (Work level 6C)
Manchester city centre, hybrid working (your first month will be spent in the office during the training period, and then 2 days a week in the office going forwards).

We’re looking for Complaints Specialists to join our Sales and Services team at Co-op.

In this role, you’ll own end-to-end complaints resolution across our Funeralcare business, helping us to resolve issues quickly and compassionately for our customers and members. We’ll look to you to provide excellent customer service, making sure we get the right outcomes for our customers whilst showing empathy and resilience given the emotive nature of these complaints. You’ll also deliver insights that will enable us to improve the services we provide and live up to our Co-op values.

This is a fantastic opportunity to develop your career while making a positive difference to our customers’ experience at a time when they need it most.

What you’ll do

• Manage the end-to-end resolution of customer complaints across our Funeralcare business
• Make sure customers and members have the best possible experience, and get the right outcome/compensation
• Build an in-depth understanding of issues so that you know what went wrong and why, and how we can improve things in the future
• Remain calm, professional, and polite in all customer interactions.

This role would suit people who have

• Good verbal and written communication skills, with the ability to communicate well on the phone and via email
• Experience of delivering excellent customer service and resolving customer complaints
• Emotional intelligence and resilience – you’re able to keep calm when dealing with difficult situations and put yourself in other peoples’ shoes
• Strong planning and organisational skills.

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn.

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

\n\n

📍Remote, UK | 💰£24,750 - £29,625 (depending on the observed and evidenced performance displayed in the interview) + Benefits

About our Complaints team

💛 What you'll be doing:

You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided.

We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.

💬 Your day-to-day

Providing the best customer experience when handling customer’s complaints in writing and over the phone.
Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems.
Helping to cultivate and maintain a unique and customer-centric culture.
Investigating complaints so we can give the customer the right outcome.
We are the last point of contact for the customer to help resolve their complaint.
Working through customer problems and escalating these across Monzo where required to reach the right outcome within our deadlines.

🌟 You should apply if

You’re an experienced regulated complaint handler, ideally within the banking sector but this is not essential.
You have extensive experience of written final responses.
You’re resilient and confident dealing with customers' problems over the phone, via email or chat.
You’re adaptable to change, we’re a very fast growing business.
You’re comfortable working to targets and deadlines.
You’ve got a keen eye for detail and can reach fair outcomes for our customers.
You’re great at explaining things to people, and have excellent written English.
You enjoy investigating issues and getting to the root cause of them while putting things right.
You can make the complex simple, and explain it to others in an engaging and informative way.
You can quickly pick up the important parts of regulation, and understand how they impact Monzo.
You’re deeply empathetic, always put yourself in the shoes of the customer and take end-to-end ownership of a customer's issue.
You’ve got reliable access to the internet from your home, and a private space to work. You’ll need a minimum broadband speed of 10mbp/s download and 5-8mbp/s upload.

🌈 The process

Our interview process involves 2 main stages:

Apply with your CV and answer the application questions \n
Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work will be declined.
\n
Recruiter Call (30 minutes)
Role and value based interview with the team (60 minutes)

Top tip when applying ⭐️

What’s in it for you:

💰£24,750 - £29,625 per year depending on experience

📍This role is based remotely

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here

Logistics 🧰

Training will be up to 8 weeks. Please note that no holidays are permitted during the training period.
Shifts - 37.5 hours per week working Monday - Friday 9am-5:30pm and 1 in 4 weekends
Start Date - Monday 27th October 2025

🏡 To work remotely you'll also need:

To work from home in the UK in a safe, private and distraction free environment
A solid internet connection (download speed - 10mbps; upload speed - 5 mbps)

💻 Equipment:

We'll provide you with a work laptop on your first day. There's no need to supply your own.
You do need to own your own smartphone, this will be needed each time you log into our customer support system.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-REMOTE #LI-CB

Equal opportunities for everyone

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Square Financial Services (SFS) is Block's bank, providing FDIC-insured deposit services and lending solutions to small businesses nationwide. We're growing and focused on becoming Block's bank in both name and practice.
We're seeking a Complaints Analyst to join our 100% remote team. You'll review customer complaints related to consumer and business loans, respond professionally and empathetically, and work closely with our legal and compliance teams. Your attention to detail and commitment to great customer experiences will help us continually improve.
You will:\n

Review, categorize, and investigate loan complaints.
Draft professional responses to customers and provide resolution guidance.
Escalate legal, regulatory, or compliance concerns when needed.
Track complaint trends and share insights for improvements.
Partner with Customer Success, Risk, Compliance, and Legal teams.

\nYou have:\n

1–2 years in customer service, compliance, or complaints handling (financial services preferred).
Strong written and verbal communication skills.
Attention to detail and excellent problem-solving skills.
Ability to work independently in a fast-paced, remote environment.
CRM experience and a Bachelor's degree are a plus.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A:$30.29—$45.48 USDZone B: $28.17—$42.31 USDZone C:$25.77—$38.65 USDZone D:$22.74—$34.09 USD

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

","hiringOrganization":{"@type":"Organization","name":"Block","sameAs":"https://block.xyz/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bay Area, CA, United States of America","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Complaints Intake Specialist","datePosted":"2025-08-08","description":"

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The intake specialist is responsible for reviewing inquiries, redirecting/closing non-complaints, creating complaint cases in Salesforce and Atlas, and assigning complaint cases to resolution.

Daily Work:

Review daily assignment schedule
Review QM exceptions (if applicable); remediate exception or inform leadership that the exception should be challenged
Work items/queues assigned to you for that day
Once assigned items are cared for, the specialist will move to Salesforce new cases (working oldest to newest); specialist will continue to monitor their assigned queues to ensure new items are handled timely
For complaints, locate the customer/account, create cases in Salesforce and Atlas, complete necessary fields in Salesforce and Atlas, and assign to the appropriate resolution agent
For complaint case assignments, the intake specialist accesses the assignment tracker, locates the applicable resolution team tab, scrolls to the most recent entry for that case type to confirm the last person assigned, then accesses the OneNote assignment pages to confirm who is next in line for a case. If there is a limit, the intake specialist must consult the applicable report in Salesforce to confirm the current case count for that agent. Once the agent is confirmed, the intake specialist will add their name as the next entry in the tracker (spreadsheet) and assign the cases to them in Salesforce and Atlas, while ensuring the team and respondent details are accurate
For non-complaints, the intake specialist will return the inquiry/correspondence to the submitting agent
At the end of the day, ensure no cases remain in your name unless you have added a case comment indicating the information you are pending to complete setup of the case.

Basic Qualifications:

High school diploma or equivalent
Typically one to two years of relevant experience, preferably in quality analysis and measurement activities.

Preferred Skills/Experience:

Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communications skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office application.

Working Hours: Monday – Friday between 8 AM – 10 PM. Each shift is 8 hours long. Team will rotate on shifts week on week based on business requirements and preferences, where possible, published for the next month a week ahead of 1st of the month.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

","hiringOrganization":{"@type":"Organization","name":"U.S. Bank","sameAs":"https://www.usbank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warsaw, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Complaints Intake Specialist","datePosted":"2025-08-13","description":"

Job Description

The intake specialist is responsible for reviewing inquiries, redirecting/closing non-complaints, creating complaint cases in Salesforce and Atlas, and assigning complaint cases to resolution.

Daily Work:

Review daily assignment schedule
Review QM exceptions (if applicable); remediate exception or inform leadership that the exception should be challenged
Work items/queues assigned to you for that day
Once assigned items are cared for, the specialist will move to Salesforce new cases (working oldest to newest); specialist will continue to monitor their assigned queues to ensure new items are handled timely
For complaints, locate the customer/account, create cases in Salesforce and Atlas, complete necessary fields in Salesforce and Atlas, and assign to the appropriate resolution agent
For complaint case assignments, the intake specialist accesses the assignment tracker, locates the applicable resolution team tab, scrolls to the most recent entry for that case type to confirm the last person assigned, then accesses the OneNote assignment pages to confirm who is next in line for a case. If there is a limit, the intake specialist must consult the applicable report in Salesforce to confirm the current case count for that agent. Once the agent is confirmed, the intake specialist will add their name as the next entry in the tracker (spreadsheet) and assign the cases to them in Salesforce and Atlas, while ensuring the team and respondent details are accurate
For non-complaints, the intake specialist will return the inquiry/correspondence to the submitting agent
At the end of the day, ensure no cases remain in your name unless you have added a case comment indicating the information you are pending to complete setup of the case.

Basic Qualifications:

High school diploma or equivalent
Typically one to two years of relevant experience, preferably in quality analysis and measurement activities.

Preferred Skills/Experience:

Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communications skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office application.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Posting may be closed earlier due to high volume of applicants.

","hiringOrganization":{"@type":"Organization","name":"Elavon","sameAs":"https://www.elavon.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warsaw, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Complaints Coordinator (Junior)","datePosted":"2025-08-14","description":"

Description

Eitan Medical is a fast-growing, global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home. As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvement—directly contributing to better healthcare worldwide. If you’re detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us!

Job Description

· Register, investigate, and document customer complaints in line with regulatory standards and company procedures.

· Identify and escalate adverse events, potential risks, or recurring product issues.

· Draft clear and professional complaint closure reports and customer correspondence.

· Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues.

· Analyze complaint trends and provide data-driven insights for product improvement.

Direct Manager: Complaints Team Leader

Requirements

·Education :

o Bachelor’s degree in Science, Management, Engineering, or related field preferred

Job skills:

o Strong written communication: Experience preparing technical or regulatory documentation is an advantage.

o Attention to detail: Ability to spot discrepancies in technical data or reports.

o Organizational skills: Capable of managing multiple cases under tight deadlines.

o Collaboration: Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers.

o Excellent verbal communication and interpersonal skills.

o Self-learning ability, highly motivated, and responsible.

o Fluent in Hebrew and English, both verbal and written.

· Computer skills: Proficient in Microsoft Office.

· Language skills: Fluent in Hebrew and English, both verbal and written.

","hiringOrganization":{"@type":"Organization","name":"Eitan Medical","sameAs":"https://eitanmedical.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Netanya, Center District, IL","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Complaints Officer (Associate)","datePosted":"2025-08-19","description":"Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow. Our SGRT solutions are used in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report. We’re one of Britain’s fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We’re also the proud winners of a 2024 King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence. Company video With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup. This is a company with strong values, a clear mission and a bright future. It’s an exciting and rewarding place to work.

About the role
The Complaints Officer role is a non-customer-facing investigative and administrative role. The successful candidate will primarily be responsible for the prompt assessing, evaluating, and processing of complaints, as well as the escalation of high priority issues. They will also be responsible for collaborating with other teams within the company to gather additional information on the cases assigned to them, assess and establish an accurate Root Cause, and then complete the regulatory-required documentation.\n

Key responsibilities will include

Assist in the review and classification of complaints against applicable regulations and company procedures to determine reportability.
Under supervision, work with internal and external stakeholders to investigate complaints, determine the root cause and close or escalate for further action as appropriate.
Liaise with the Product Risk Management Team and other internal teams to complete initial risk assessments.
Assist in supporting internal and external audits by Vision RT’s notified body and other third parties.
Work collaboratively with other teams within the Quality & Regulatory Compliance department and other areas, particularly Production, R&D and Service.
Once trained, act as an internal auditor to ISO 13485, MDSAP and the EU MDR.
Other duties as may be reasonably required.
This role may require occasional UK and international travel.

Essential Skills & Experience

Strong administration skills and attention to detail.
Analytical and problem-solving skills.
Ability to work independently, and ability to prioritise and plan tasks.
Competent in Microsoft Office products.
Fluent in written and spoken English.

Desirable Skills & Experience

Advanced skills with MS Excel (e.g Vlookup, pivot table analysis).
Demonstrates understanding of navigating medical device regulations and regulatory guidance for regulatory submissions in MDSAP markets and/or the EU.
Qualified internal auditor with experience of performing internal and/or supplier audits to ISO 13485, MDSAP requirements, the EU MDR and/or ISO 9001.
2 Years’ experience with Trend Analysis

Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.","hiringOrganization":{"@type":"Organization","name":"Vision RT","sameAs":"https://visionrt.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Finchley Central, North London","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Complaints Team Lead","datePosted":"2025-08-18","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Purpose of the role

As a Complaints Team Lead at Wise, you will be instrumental in ensuring that our customers receive exceptional service and that their concerns are addressed promptly and effectively. Your primary purpose will be to execute a robust complaints management strategy that aligns with regulatory standards and supports our commitment to transparency and customer satisfaction. You will lead a dedicated team of Complaints Officers, providing guidance, coaching, and support to ensure that all complaints are handled efficiently and in accordance with established procedures. By analysing complaints data and identifying underlying trends, your aim will be addressing root causes and enhancing our overall customer experience. This role offers a unique opportunity to collaborate with cross-functional teams and influence the development of products and processes to minimise complaints and optimise customer outcomes. You will also serve as a key point of contact for regulatory inquiries and audits related to complaints management, demonstrating Wise's commitment to compliance and operational excellence. Ultimately, your role will be critical in shaping Wise's reputation as a customer-centric organisation that values transparency, accountability, and continuous improvement in resolving customer concerns globally. You will be responsible for taking care of your team's performance and well-being and engagement.
\nAdditionally, you will be responsible for identifying and mitigating potential risks associated with complaints management, ensuring adherence to regulatory requirements, and implementing risk-mitigation strategies to safeguard Wise's reputation and operational integrity.

People Management

Providing ongoing coaching and mentoring to support individual growth and development in weekly check-in sessions and monthly 1x1 sessions.
Making sure team members complete trainings and team’s knowledge is up to date with regulatory and compliance related matters.
Manage their teams capacity, plan in advance and hire in line with company policy when there is a need to scale the team further.
Absence management of their team (team holidays are taken, documented on Workday and relevant excel sheets) time entries are double checked and approved before payroll cut-off.
Keeping team members engaged through organising team building activities and events.

Performance Management

Own the performance of your team and deliver departmental KPI's that enable the Complaints function to be successful.
Setting clear quantitative / qualitative and behavioural performance expectations, assessing performance against KPIs, and providing regular feedback to help team members improve
Has great knowledge of complaints jurisdictions targets and KPIs- Is available for the team when they need support
Develop talent mapping approaches that help identify everything from future talent that requires nurturing to current gaps within the performance of your team.
Remedy any performance gaps utilizing the relevant people policy as a guideline

Execute on strategy and improve operational efficiency

Aligning team objectives with broader organizational goals, ensuring team is clear on the strategy and understands how their work supports it, and developing strategies to achieve targets.
Play a key role in terms of stakeholder management. Provide support to stakeholders, build relationships with them and seek feedback from them and manage their expectations.
Serve as a subject matter expert on complaints management during cross-functional projects, providing guidance on best practice and regulatory requirements.
Maintain a proactive approach to risk management, identifying emerging trends and potential issues and help deliver strategies to mitigate risks associated with complaints.
Continuously evaluate and enhance the operational delivery of complaints, as per the strategy, to drive improvements in their team`s performance, customer experience and compliance.
Ensure that all complaint handling activities are properly documented and recorded in accordance with regulatory requirements. This includes maintaining detailed records of complaints, responses, and resolution outcomes, as well as preparing regular reports on complaint handling metrics and trends for management review.

Change Management

Suggest innovative solutions and best practice to reduce complaint resolution times and enhance the overall quality of responses to customer concerns.
Using data and analytics, identify recurring issues and root causes of complaints leading to targeted process improvements and service enhancements.
Actively participate in effective change management by communicating changes to their team and stakeholders.
Help create and maintain a culture of continuous learning and improvement, encouraging experimentation and knowledge sharing to drive innovation.
Suggest continuous improvement initiatives within the complaints team to enhance efficiency, effectiveness, and customer satisfaction. This includes soliciting feedback from team members, analysing performance metrics, and implementing process improvements to streamline workflows and reduce turnaround times.

Customer Experience Enhancement

Execute strategies and initiatives to enhance customer experience through effective complaints resolution and proactive management.
Implement feedback loops to capture customer insights and integrate them into initiatives that support service improvement and product development.
Champion a customer-centric approach to complaints handling, advocating for proactive communication.
Act as the voice of the customer from a complaints perspective, ensuring that you make a valid contribution to efforts that gravitate around improving our customer's service experience.
Advocate for the needs and interests of customers within the organisation, ensuring that complaints are addressed promptly, fairly, and transparently. This involves representing the voice of the customer in internal discussions and decision-making processes, and advocating for changes or improvements to products, services, or processes based on customer feedback.

Continuous Professional Development

Stay current with industry trends, best practice and emerging technology in complaints management.
Work on complaints regularly and also escalated cases to make sure your product knowledge is on a high level.
Pursue professional development opportunities such as certifications, workshops and conferences related to customer advocacy and complaints management.

Qualifications

Min 1 year of experience in handling complaints.
At least 2 years of experience in leadership or supervisory roles.
In-depth knowledge of complaints processes, standards, and best practices is necessary.
Strong analytical and problem-solving abilities are crucial for identifying issues, root causes, and opportunities for improvement in the department.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Direct Care Complaints Specialist","datePosted":"2025-07-16","description":"

\n\n \n Summary\n

\n\n

\n Press space or enter keys to toggle section visibility

\n\n\n\n\n\n Location\n \n\n Sheffield\n \n\n\n\n Job Family\n \n\n B2B\n \n\n\n\n Job Type\n \n\n Full Time\n \n\n\n\n Posted Date\n \n\n 15-Jul-2025\n \n\n\n\n Ref #\n \n\n 68274\n \n\n\n\n\n\n\n\n\n

We are seeking a motivated and proactive person to work under their own initiative as a Complaint Specialist. This is a 12-month fixed term contract role requiring you to work in the Sheffield office two days week, the rest of the time you can work from home.

You will be part of an established team and remain the customer’s main point of contact throughout the lifecycle of the complaint. Complaints will be received from all channels including Director level and you'll work closely with multiple departments across our business

\n\n\n\n\n Who we are\n \n\n

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

\n\n\n\n\n The must haves\n \n\n

In order to be considered, you must have the following experience;

Demonstrable relevant experience in a customer service role, preferably in a business-to-business environment that requires exceptional listening and problem solving skills
Strong stakeholder management across customers both internal/external with solid examples to demonstrate this.
Proven ability to professionally communicate and negotiate with difficult customer complaints, to rebuild customer trust and grow customer loyalty.
Previous experience and success in a role requiring strong verbal and written communication skills, including familiarity with Ombudsman Services and how to prepare a case defence.
Highly motivated and positive person capable of working as an individual and as part of a focused and committed team with the ability to influence others positively.
Proven first class analytical ability, accuracy, and attention to detail a requirement.

\n\n\n\n\n The other stuff we are looking for\n \n\n

We'd also love you to bring;

Previous experience in complaints specialist role in a B2B environment

\n\n\n\n\n What's in it for you\n \n\n

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

\n\n\n\n\n Next steps\n \n\n

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

\n\n\n\n\n #LI-DS1","hiringOrganization":{"@type":"Organization","name":"Virgin Media O2","sameAs":"https://www.virginmediao2.co.uk/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sheffield","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Customer Care Complaints Advisor","datePosted":"2025-07-18","description":"

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!

The Role

If you were to join us as a Customer Care Complaints Advisor here is what you want to know.

Salary: £12.25 per hour (£23,887.50 per annum)

Location: Derby (Shelton House)

Hours/shift pattern: 37.5 hours, Monday – Friday 9-5pm

As a Customer Care team, we aim to do exactly that.. care! Our Customer Care team is a centralised point of contact that strives to deliver excellent customer service at every opportunity via inbound/outbound calls as well as live webchat. We are on hand to offer specialised and dedicated support to all of our customers after they have purchased a car from any of our 20 stores.

We aim to resolve any issues and capture any feedback our customers might have so we can improve our experience. Our customer care team makes sure every single customer interaction has been handled with compassion and understanding, whilst ensuring our processes have adhered to provide an unrivalled level of customer service!

Customer Care is a fast-paced contact centre environment and a great place to absorb a wealth of knowledge from the business. You will interact with a wide variety of colleagues from all areas of the business – whether that be our stock team to our retail team, we see this as a great opportunity to learn about our business and understand how each team works together to achieve excellence.

A bit more about the role..

Your day will be spent talking to our customers, communicating via phone and email, as well as liaising with our branches to offer support an any issues our customers present. you will also be managing a wide range of customer queries to ensure our customers are kept updated throughout the resolution process. This involves making outbound calls, liaising with 3rd parties, and ensuring that any customer contact is logged compliantly and updated accordingly.

Whilst call centre/telephone experience is preferred, we will give you all the training you need to make sure you are successful in the role. As long as you are committed to delivering exceptional customer service, are process driven and want to be part of a fantastic, driven team of talented Customer Care Advisors then Motorpoint might just be the place for you.

What we want from you?

Ability to deal with end-to-end complex resolution queries
Ability to deal with a wide range of customers from general enquiries to highly complex issues/complaints
Organisation- typically managing several cases at any one time
Prioritisation- ability to prioritise tasks accordingly based their complexity
Collaboration- collaborative is important to be successful within the team
Concise written communication via numerous methods such as emails, letters etc
Decision Making- ability to take a holistic view and make the right decision according to your workload

What is in it for you?

Paid time off every month to do something that makes you happy
31 days holiday plus days off for your birthday, getting married or moving house
Additional holidays for length of service
Long service awards
Staff discount on cars and finance options
Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
Smart Tech in partnership with Currys
Cycle to work
Pension
Healthcare
Enhanced Parental Leave
Employee Assistance Programme (EAP)
Vocational and personal development training courses
Quarterly team socials
Team feasts
Scratch card rewards
Sharesave scheme (SAYE)
Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.

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Job Description

The intake specialist is responsible for reviewing inquiries, redirecting/closing non-complaints, creating complaint cases in Salesforce and Atlas, and assigning complaint cases to resolution.

Daily Work:

Review daily assignment schedule
Review QM exceptions (if applicable); remediate exception or inform leadership that the exception should be challenged
Work items/queues assigned to you for that day
Once assigned items are cared for, the specialist will move to Salesforce new cases (working oldest to newest); specialist will continue to monitor their assigned queues to ensure new items are handled timely
For complaints, locate the customer/account, create cases in Salesforce and Atlas, complete necessary fields in Salesforce and Atlas, and assign to the appropriate resolution agent
For complaint case assignments, the intake specialist accesses the assignment tracker, locates the applicable resolution team tab, scrolls to the most recent entry for that case type to confirm the last person assigned, then accesses the OneNote assignment pages to confirm who is next in line for a case. If there is a limit, the intake specialist must consult the applicable report in Salesforce to confirm the current case count for that agent. Once the agent is confirmed, the intake specialist will add their name as the next entry in the tracker (spreadsheet) and assign the cases to them in Salesforce and Atlas, while ensuring the team and respondent details are accurate
For non-complaints, the intake specialist will return the inquiry/correspondence to the submitting agent
At the end of the day, ensure no cases remain in your name unless you have added a case comment indicating the information you are pending to complete setup of the case.

Basic Qualifications:

High school diploma or equivalent
Typically one to two years of relevant experience, preferably in quality analysis and measurement activities.

Preferred Skills/Experience:

Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communications skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office application.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Posting may be closed earlier due to high volume of applicants.

","hiringOrganization":{"@type":"Organization","name":"U.S. Bank","sameAs":"https://www.usbank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warsaw, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Complaints, Casework & FOI officer","datePosted":"2025-08-04","description":"

Pay Level: 5, starting from ££30,160
Contract Type: Permanent
Working Hours: 37 per week
Location: Observatory House

The closing date for applications is midnight on: 18th August 2025

What you’ll be doing:
\r\n

This is an exciting opportunity to work in a fast-paced department. You will be providing effective administrative support including processing council wide Corporate Complaints, Councillor casework, Member of Parliament enquiries and Freedom of Information requests. You will ensure departments respond appropriately within the required timescales, check the quality of replies and ensure that any learning points identified are actioned.

You will use the councils Complaint Monitoring System to log cases, analyse, evaluate and pass complaints and enquiries about the Council’s service onto the appropriate manager for responding. You will check the quality of replies and ensure that any learning points identified are actioned.

This role enables you to communicate with colleagues’ council wide and identifies opportunities for continuous improvement. You will play a key role in the smooth running of this high-level department, delivering excellent customer care in line with organisational policies

Our Council:

Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission! All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling prosperous and healthy lives.

What we offer:

We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive.

Annual increments, where applicable, are usually payable on 1st April each year, subject to six months service in the post, until the maximum spinal column point of the level has been reached. The payment of annual increments is not automatic and is subject to satisfactory performance as assessed by your Director.

Alongside a competitive salary, we provide:

26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years’ service and 33 days after 5 years’ service.
The Local Government Pension Scheme

We offer a wider range of great benefits including:

Flexible and hybrid working options to promote work-life balance
Our commitment to equality and diversity through a range of employee networks
Wellbeing initiatives
Tax - free childcare and childcare services
Season loan ticket - to help with the cost of your rail / bus journey to & from work.

Right to Work:

All applicants must have a valid right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before submitting an application.

Interested?

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks.

Slough Borough Council is an inclusive employer and we encourage and welcome applications from people of all backgrounds. We select staff on merit and we foster a workforce where people are valued, and represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer.

We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email Recruitment@slough.gov.uk quoting the job reference – our Accessibility Statement has more information.

How to Apply:

Please click on the apply button below to submit your application. We look forward to hearing from you!

Join our team at Slough Borough Council and help accelerate our journey of transformation and growth!

The Council reserves the right to close adverts early should we receive a number of suitable applications.

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Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Specialist, Complaints Management is responsible for effectively diffusing and resolving customer disputes across all business units/processes with minimal managerial support and delivering best-in-class customer service to internal and external customers. The Sr. Specialist will be expected to build relationships with both internal and external customer and instill a sense of confidence in the resolution process.

Partners with operations and support departments to identify root cause of issues and solutions to the most complex escalated complaints.
Cross trains in multiple departments and disciplines to increase overall knowledge and allow for quicker complaint resolutions.
Delivers best-in-class quality customer service experience focused on satisfying the customer during the complaint resolution process.
Independently researches multiple subjects across multiple systems and all department.
Escalates all identified gaps and/or trends to leadership as identified.
Evaluates phone calls, when applicable, to ensure consistent practices in accordance with policies, procedures and all state/federal laws.
Identifies and supports implementation of process improvements and procedural challenges, recommending appropriate solutions within department.
Builds effective relationships with business management and maintains ongoing communication around discovered issues and potential process improvements.
Performs training with new hires and with existing associates in departmental meetings.
Attends meetings with other departments to maintain a working knowledge of their current process and potential departmental issues.
Evaluates and enhances workflow to implement best practices.
Facilitates and/or participates calibrations with peers and management on previous resolutions and calls to ensure accuracy of handling and process.
Maintains a comprehensive working knowledge of all systems, policies and procedures.
Assists with special projects as needed.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Business, Finance, or equivalent degree. - Preferred.
Other Equivalent combination of education and experience. - Required.
3+ Years Servicing/Originations or related experience. - Required.
Advanced understanding of the Auto Finance industry and/or related field.
Demonstrates superior experience and judgment to appropriately diagnose and resolve unique and difficult complaints. .
Demonstrates proficiency in complaints resolution.
Demonstrates conversational skill important to our Customer Experience such as empathy, sincerity, ownership, listening, confidence, and conflict management.
Proficient in written communication as required for resolving complaints.
Ability to appropriately identify, diagnose, and resolve complaints from customers as well as external parties such as the BBB, CFPB, attorneys, State Attorney Generals, and regulators.
Ability to research, resolve, and respond to the most complex complaint cases.
Ability to determine defects or errors in process or procedure.
Ability to take on additional projects and responsibilities as needed.
Strong written and verbal communication skills.
Ability to build positive relationships with business partners, leaders, and agents.
Ability to work effectively across the organization to influence priorities across departments.
Advanced Microsoft Office (Word, PowerPoint, Access, Outlook) skills.
Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues.
Ability to stay abreast of industry best practices, procedures, and techniques.
Ability to work independently as well as collaboratively within a team environment.
Excellent customer service skills including an ability to follow-up to ensure closure of issues.
Strong organizational and time management skills.
Strong problem solving and critical thinking skills.
Ability to change direction as project demand dictates.
Ability to effectively and clearly communicate instructions to others, summarize and articulate issues, and document findings in a clear and concise manner.
Ability to identify complaints with potential regulatory impact accurately.

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$40,500.00 USD

Maximum:

$72,000.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

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Career Category

Quality

Job Description

Description

Join Amgen's Mission to Serve Patients
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology
companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Sr Associate Quality Complaints

Live

What will you do?

Amgen is seeking a Sr Associate Quality Complaints owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement.

The Sr. Associate conducts low to medium complexity complaint investigations and determines if complaint investigations require escalation for further investigation.

Evaluates and ensures triaged product complaint records comply with applicable procedures
Evaluates and owns complaint records with basic investigations
Ensures quality of complaint records
Completes assigned assessments per applicable procedures
Applies analytical skills to evaluate complex situations using multiple sources of information
Executes the complaint process per SOP requirements
Owns or manages the review/approval process flow in CDOCS of controlled documents; while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide
Supports management of assigned projects or project tasks to achieve agreed deliverables within time and with expected quality, including (but not limited to) proactive written / in person communication, status updates, tracker & tool maintenance

Win

What we expect of you?

We are all different, yet we all use our unique contributions to serve patients. This role may require working in shifts or extended hours within the same shift.

Basic Qualifications:

Master’s degree
OR
Bachelor’s degree and 2 years of Quality experience
OR
Associate’s degree and 6 years of Quality experience
OR
High school diploma / GED and 8 years of Quality experience

Fluency in verbal and written English to be able to understand & articulate technical concepts

Preferred Qualifications:

4+ years of quality and/or manufacturing experience in biotech, medical device or pharmaceutical industry
Bachelor’s Degree in a Science Field
Leadership skills
Ability to successfully manage workload to timelines
Familiarity with basic project management tools
Ability to operate in a matrixed or team environment with site, functional, and senior management leadership
Experience in driving decision making by using the DAI principles
Understanding of quality and industry requirements/expectations of a QMS
Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)
Ability to negotiate a position after taking feedback from multiple sources
Demonstrated ability to lead functional teams, consistently deliver on-time, and high-quality results
Ability to translate business and stakeholder feedback and requirements into accurate and efficient processes using clear language and format

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Job Summary:

Develops, implements, enhances and administers quality management programs for assigned functional area or business. Ensures adherence to international standards, regulatory requirements, internal audit requirements and defined policies and procedures.

Primary Responsibilities

· Competent management of technical customer complaints and failure analysis requests.

· Prompt support of customers in case of errors (containment actions).

· Initiate internal corrective actions.

· Initiate product and service improvements with external service providers (suppliers).

Main tasks and responsibilities

· Immediate management of customer complaints.

· Approval and comprehensive management of related product returns and credit notes.

· Pre-qualification of failure analysis (FA) requests based on received information, history check and technical knowledge.

· Request of technical product failure analyses and corrective actions as well as failure-sample. returns to the respective product manufacturer.

· Monitoring of customer deadlines and fulfillment of customer corrective actions.

· Extended support of special accounts, e.g. Automotive customers, Corporate Accounts etc.

· Thorough check of error reports. Including of additional technical experts (e.g. FAE), technical marketing and QM if necessary.

Additional tasks

· Stand in for co-workers.

· Preparation of analyses and reports, special projects and administrational tasks on request.

· Participation in supplier and customer meetings.

· Taking over special tasks.

· Adherence of all applicable work, health & safety regulations.

· Realization of internal complaint process trainings.

· Evaluation of collected complaints data and constant process improvement.

Professional skills

· Technical vocational education and/or knowledge of electronic components and systems and basic commercial know-how.

· Professional experience in Customer Service and/or electronic manufacturing or similar.

· Competent partner in terms of commercial product returns and credit notes.

· Proficient in working with the required SAP modules and other required software.

· Good knowledge of MS Outlook, Excel, Word and PowerPoint.

· Fluent in both written and spoken English. German would be beneficial.

· Knowledge of failure analysis and failure prevention methods (8D, 5Y, Ishikawa, Poka-Yoke…).

personal

· Focused on customer satisfaction, dedicated, open, helpful and reliable.

· Stress-tolerant, balanced and experienced in dealing with sales, customers and suppliers.

· Assertive in chasing deadlines and corrective actions.

· Pleasure working in a competent, changing and competitive environment.

· Eager to learn and ongoing qualification. Willing to do occasional business trips

#LI-AVNET

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu.

Job Applicant EMEA Imprints

","hiringOrganization":{"@type":"Organization","name":"Avnet","sameAs":"https://www.avnet.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kragujevac, Serbia","addressCountry":"Serbia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Complaints Intake Specialist-4","datePosted":"2025-08-05","description":"

Job Description

The intake specialist is responsible for reviewing inquiries, redirecting/closing non-complaints, creating complaint cases in Salesforce and Atlas, and assigning complaint cases to resolution.

Daily Work:

Review daily assignment schedule
Review QM exceptions (if applicable); remediate exception or inform leadership that the exception should be challenged
Work items/queues assigned to you for that day
Once assigned items are cared for, the specialist will move to Salesforce new cases (working oldest to newest); specialist will continue to monitor their assigned queues to ensure new items are handled timely
For complaints, locate the customer/account, create cases in Salesforce and Atlas, complete necessary fields in Salesforce and Atlas, and assign to the appropriate resolution agent
For complaint case assignments, the intake specialist accesses the assignment tracker, locates the applicable resolution team tab, scrolls to the most recent entry for that case type to confirm the last person assigned, then accesses the OneNote assignment pages to confirm who is next in line for a case. If there is a limit, the intake specialist must consult the applicable report in Salesforce to confirm the current case count for that agent. Once the agent is confirmed, the intake specialist will add their name as the next entry in the tracker (spreadsheet) and assign the cases to them in Salesforce and Atlas, while ensuring the team and respondent details are accurate
For non-complaints, the intake specialist will return the inquiry/correspondence to the submitting agent
At the end of the day, ensure no cases remain in your name unless you have added a case comment indicating the information you are pending to complete setup of the case.

Basic Qualifications:

High school diploma or equivalent
Typically one to two years of relevant experience, preferably in quality analysis and measurement activities.

Preferred Skills/Experience:

Good knowledge and understanding of the products and services applicable to the assigned area
Good knowledge of the productivity and accuracy standards of the assigned area
Effective verbal and written communications skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office application.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Posting may be closed earlier due to high volume of applicants.

","hiringOrganization":{"@type":"Organization","name":"U.S. Bank","sameAs":"https://www.usbank.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warsaw, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Complaints Handler - Tunbridge Wells","datePosted":"2025-08-12","description":"

Location: Tunbridge Wells or Manchester (Hybrid working)

We are seeking Complaints Handlers to join our Customer Relations Team. If you have strong Motor Claims Insurance or Complaints experience, we would love to hear from you. FCA knowledge is essential if you don’t have motor insurance experience.

Why join us?
\r\nWe are a leading specialist in the UK motor insurance market, known for creating targeted products through deep market knowledge and a strong underwriting strategy. Our experienced underwriting team is friendly, accessible, and empowered to make decisions. We pride ourselves on excellent working relationships with professional UK insurance intermediaries and have a strong presence on Aggregator sites such as Confused.com, Go Compare, and Compare the Market.

What you’ll be doing

Take ownership of individual complaints, resolving them in line with agreed standards and FCA regulations
Manage your own caseload, ensuring all complaints are handled within required deadlines and regulatory guidelines from receipt to conclusion, consistently meeting productivity and quality audit targets
Contact customers by phone to fully understand their complaint and work towards a fair and timely resolution, including follow-up discussions on outcomes
Maintain accurate and thorough complaint records to support effective case management and reporting
Assess customers’ individual needs and circumstances to provide tailored resolutions
Liaise with internal and external parties to gather relevant information for complaint investigations
Provide professional, empathetic, and clear communication with customers to promote a positive experience and ensure satisfaction
Identify trends and provide feedback to support continuous improvement of customer service processes
Assist with Treating Customers Fairly (TCF) feedback and suggest improvements
Stay updated on regulatory and legislative changes, with a focus on Financial Ombudsman Service (FOS) decisions and organisational policies
Apply TCF principles consistently and report any potential risks to your line manager
Maintain a positive, empathetic, and professional attitude at all times

What you’ll need to succeed

Proven customer service experience, supported by solid knowledge of FCA and FOS regulatory guidelines
Excellent customer service skills with a positive and proactive approach
Motor insurance experience is desirable but not essential if FCA knowledge is strong
Ability to resolve customer concerns using empathy, trust, and understanding
Strong multitasking, prioritisation, and time management skills
Commitment to regulatory compliance, including FCA, TCF, and Data Protection regulations

What we offer

A collaborative, fast-paced work environment
25 days annual leave plus bank holidays, with the option to purchase additional holiday
Health Cash Plan
A benefits scheme with discounts and cashback on shopping, restaurants, travel, and more
Life Assurance at four times your annual salary
Hybrid working model based in Manchester or Tunbridge Wells offices
Structured learning and development pathway, including opportunities to gain recognised qualifications
Employee referral scheme

Temporary position for 12 months

As a Compliance Advisor, Complaints Management, you help to apply the compliance framework and related regulations. You advise and support clients and partners on matters related to complaints management in your field. You propose solutions to improve or optimize standards, policies and programs. The types of complaints received require extensive knowledge of your line of work. You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help solve complex problems using your analytical skills and detailed knowledge of your line of business. Coordination is critical. You interact with contributors working in other fields. Interpersonal savvy is therefore essential. More specifically, you’ll be required to:

Handle complaints in the banking and securities sectors
Design, update, implement and monitor legal and regulatory compliance action plans, programs, solutions and tools to balance business needs, requirements and best practices
Diagnose issues, challenges and needs for your line of work to determine target outcomes
Analyze data
Conduct studies
Make recommendations to develop best practices for the organization
Help train internal practitioners, raise awareness and communicate information about the organization’s ethics and compliance culture
Oversee activities in the business lines, where applicable
Help with outreach activities for internal and external partners and practitioners
Represent your unit before committees and in dealings with practitioners and organizational units

What we offer*

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

Bachelor’s degree in law or a related field
A minimum of four years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Compliance experience
Experience in the banking or securities field
Knowledge of French is required

Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Legal Affairs (FG)

Unposting Date

2025-09-3","hiringOrganization":{"@type":"Organization","name":"Desjardins","sameAs":"https://www.desjardins.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"150, rue des Commandeurs Lévis, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Executive Response Specialist – Cards Complaints","datePosted":"2025-07-19","description":"

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions. Escalations are received through various channels, including but not limited to, regulatory agencies, senior management, and social media. Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S. Bank credit and debit card accounts. This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management. Specialists are required to call cardmembers and diffuse the highest level of escalation, as well as write letters/emails to customers notifying them of the resolution of their complaint. Along with addressing each customer complaint on an individual level, Specialists must be dedicated to addressing issues on a global level, which ensures that U.S. Bank meets regulatory requirements while creating a positive customer experience. Achieving a comprehensive response is done by working with management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc. Specialists must also stay up to date on Bank policies and procedures and regulatory requirements in order to provide clear and effective feedback to Service Advisors and recommend operational updates.

Basic Qualifications
- High school diploma or equivalent
- Three to five years of related experience
- Minimum 18 months of customer service experience

Preferred Skills/Experience
- Basic knowledge of all assigned products, terms, conditions, and benefits as well as the U.S. Bank philosophy and policies regarding these products and services
- Strong written, verbal and interpersonal communication skills
- Good keyboard and PC skills using word processing and spreadsheet software; familiarity with various software applications
- Basic knowledge of contact center systems and procedures
- Basic knowledge of all U.S. Bank policies and procedures as well as all applicable laws and regulations

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

This postion requires a minimum of 3 days a week at one of the following locations:

ND- Fargo
MN- West Side Flats

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.87 - $27.84

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

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Job Title: Complaint and Early Resolution Officer
Contract Type: Permanent
Full time: 35 hours per week
Salary: £32,646.32 per annum (£35,916.32 is achieved after 12 months successful performance in the role)
Working Pattern: Monday-Friday Hybrid
Location: Speke, Liverpool

Applications may close before the deadline, so please apply early to avoid disappointment

For your application to be considered please ensure you complete and attach alongside your CV a Supporting Statement detailing in a few sentences why you have applied and feel you are a suitable candidate for this role

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you’ll make

As a Complaints and Early Resolution officer you are there to listen to our customers concerns and understand the best resolution. You will be responsible for managing a complaints case load, working within the timescales outlined in the Housing Ombudsman code. You will work with stakeholders internally and externally to deliver the right outcome for the customer.

What you will be doing?

You will be the first point of contact for customers and manage their complaint cases from start to finish
You will be responsible for managing and prioritising you case load, ensuring that you are proactively updating customers
You will hold other services areas to account, making sure that you are monitoring the actions to resolve issues for customers.
You will work within the timescales outlined within the Housing Ombudsman code

So, who are you?

Proven experience of complaint handling, housing experience is desirable but not essential.
The ability to communicate both verbally and written
Good planning and problem solving
High levels of tenacity, with the ability to work at pace in a busy environment

Enjoy the rewards

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work

Accountabilities or “What You Have to Do”

Manage a caseload of complaints to ensure effective early resolution for our customers in accordance with agreed Policies, processes, standards, time scales and targets using our Customer Relationship Management system, Salesforce.
Thoroughly investigate complaints from customers showing empathy and understanding. Examine databases, files, records and liaise and meet with relevant colleagues to fully understand the events and actions leading up to the complaint.
To ensure complaints are responded to and fully investigated within the required timeframes set out in the Housing Ombudsman code.
Through complaint handling be able to identify and escalate any serious concerns or risks to business through the appropriate channels and to Senior Management, such as any Health & Safety or Data Protection concerns
Actively promote and raising awareness of the complaint’s procedure across the organisation and the customers ensuring it is inclusive and accessible
Ensure all complaint documentation and record keeping is accurately maintained on the customer relationship management system.
Build and maintain good relationships with all colleagues across The Riverside Group to ensure service improvements are seen as positive changes.
Contribute to the development of best practice standards and share learning across the team.
Contribute to the dissemination of learning outcomes to both colleagues and customers to raise awareness of service improvements identified during the course of the complaint investigations

Knowledge, Skills and Experience

Essential

An empathic approach to dealing with customers.
Strong analytical and investigation skills.
Excellent planning and organisational skills.
Able to work to own initiative.
Excellent interpersonal skills and the ability to communicate both verbally and in writing, focus on plain English.
Dispute resolution skills, and the ability to truly listen to a customer’s concerns and resolve effectively
A ‘can-do’ attitude and solutions-driven, innovative approach
An awareness of the risks associated with poor complaints management.
Effective stakeholder management, both internally and external to the organisation.
The ability to remain calm in a pressurised environment.
Excellent team player who can work flexibly to meet business requirements.
Results driven with strong analytical skills and experience of providing meaningful management information.
Proficient use of Microsoft Office

Desirable

Knowledge of Housing
Knowledge of the Housing Ombudsman’s complaint handling code.
Experience of working in a complaints/resolution team
Experience identifying service improvements as a result of feedback and complaints

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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
\n
\nWhether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
\n
\nAs part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

Job Description

We’re looking for an Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team.

As an Lead Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale.

Most importantly, you’ll collaborate closely with your operational leads, product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!

This is an IC3 role. For more information on our Analytics Career Map and levelling structure, click here.

About the Squad:

The squad’s mission - To deliver a seamless experience that minimises effort and scales globally. We believe this will help Wise get to mission zero.

Your mission:

Maximise the impact of your team by helping them make the best decisions for our customers, using analytics.

You’ll own the challenge of:

Supporting the Operations leadership by providing critical information to assess the health of Operations
Size, track performance and identify optimisation opportunities for key strategic initiatives.
Lead on implementing Operations KPI tree and operation teams target setting framework in pipelines and reporting.
Working on providing in-depth analysis on operation metrics while measuring the corresponding impact on our customers.

This role will give you the opportunity to:

Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money
Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!
Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Complaints and Dispute Manager, Pacific","datePosted":"2025-08-12","description":"

#LI-JC1

At AIG, we are reimagining the way we help customers to manage risk. Join us as Complaints and Dispute Manager of the Pacific region (Australia and New Zealand) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Business Operations

As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success.

How you will create an impact

We are seeking a Complaints and Dispute Manager to oversee the resolution of customer complaints across our Pacific operations. In this role, you will lead a team of dispute resolution specialists while collaborating with various departments to address issues that generate complaints. This position reports directly to the Global Head of Complaints and requires a strategic mindset balanced with tactical problem-solving capabilities.

Key accountabilities will include but not limited to:

Lead the development and oversight of the customer complaints program in adherence to the global and local complaints handling policies and procedures in the Pacific region.
Establish and maintain effective complaint resolution processes and service level agreements to ensure complaints are addressed timely and prudently, with any issues escalated to the proper management teams.
Manage and develop a team of dispute resolution specialists and subject matter experts, providing coaching, training, and performance management.
Produce timely and meaningful country specific management information to the Global Head of Complaints, local management teams, and regulators, where required.
Analyse complaint trends and provide subject matter expertise to help management understand the root cause of complaints and develop remediation plans to prevent future occurrences.
Collaborate closely with local department heads to identify process improvement opportunities with feedback to the Global Complaints Management team to improve global processes/tools (GCMS), efficiency, and quality of customer complaints handling.
Maintain current knowledge of local regulatory requirements that have potential to impact AIG, participate in regulatory change discussions with Legal, and provide updates to senior leadership for input into business strategies.
Participate in all relevant local committees and forums to facilitate resolution of root causes, developing issues, and risks posing a barrier to good complaint handling and achieving fair customer outcomes.
Encourage, support, and exemplify a culture of continuous improvement across all functional business areas to ensure prompt resolution of complaints that enhances the customer experience, fair outcomes & product design.

What you’ll need to succeed

Proven experience in a Customer Relations, Customer Experience, Complaints or Service Delivery Management role.
Understanding of the Australia and New Zealand complaint handling Regulatory requirements, including the practices and principles of the applicable regulators.
Experience in developing, implementing and monitoring complaint handling frameworks across consumer & commercial insurance lines.
Strong communication and influencing skills capturing verbal, written, relationship management at all levels, including Senior leadership and external bodies.
Creative thinker, including creating and implementing dynamic solutions to often complex issues.
Skilled in analysing complex dashboard data to identify trends, root causes, and emerging issues. Able to translate key performance Indicators (KPIs) and complaint metrics into actionable insights to drive operation improvements, enhance customer experience and support regulatory reporting.
Exposure to product governance and customer vulnerability frameworks.
Bachelor’s degree or relevant tertiary qualifications preferred.
Self-motivated, collaborative leader with minimum 5+ years’ experience in senior leadership position.

Ready to make a bigger impact? We look forward to reviewing your application.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

CP - Compliance

AIG Australia Limited

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Schedule: Wednesday-Sunday with a flexible start time between 9am-1pm

Position Summary

Responsible for Oversight of that that investigates and resolution of appeals scenarios for all products, which may contain multiple issues and, may require coordination of responses from multiple business units. Ensure timely, customer focused response to appeals. Identify trends and emerging issues and report and recommend solutions. Independently coaches others on appeals ensuring compliance with Federal and/or State regulations. Manage control and trend inventory, independently investigate, adapts to changes or revise policy to resolve the most escalated cases coming from internal and external constituents for all products. Responsible for serving as the point of contact for the appeal if there is an inquiry from leadership, compliance and State regulators. Understand and adapt to departmental process and policies. Medicare knowledge is a plus. Fast Turn Around of inventory, collaboration with clinical team and management. Attention to detail is needed and must be able to maintain compliance turn-around times, with accurate case resolution or research. Remain a part of the solution by escalating issues that may impact compliance timeliness. Additional duties as assigned which will include a carrying a modified case load including but not limited to:

Additional Responsibility:

Serves as a content model expert and mentor to team regarding Aetna's policies and procedures, regulatory and accreditation requirements.
Ensures work of team meets federal and state requirements and quality measures, with respect to letter content and turn-around time for appeals, complaints and grievances handling.
Independently researches and translates policy and procedures into intelligent and logically written responses for Executive or Senior leaders on escalated cases.
Successfully works across functions, segments, and teams to create, populate, and trend reports to find resolution to escalated cases.
Identify potential risks and cost implications to avoid incorrect or inaccurate responses and/or decisions which may result in additional rework, confusion to the constituents, or legal ramifications.
Additional duties as assigned which will include a carrying a modified case load including but not limited to:-Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities. Identify correct resource and reroute inappropriate work items that do not meet appeals, complaints and grievance criteria.
Research Standard Plan Design or Certification of Coverage (Evidence of Coverage) relevant to the member to determine accuracy/appropriateness of benefit/administrative denial.
Research claim processing logic to verify accuracy of claim payment, member eligibility data, billing/payment status, prior to initiation of appeal process.
Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities. Identify correct resource and reroute inappropriate work items that do not meet appeals, complaints and grievance criteria.
Research Standard Plan Design or Certification of Coverage relevant to the member to determine accuracy/appropriateness of benefit/administrative denial.
Identify and research all components within member or provider/practitioner appeals, complaints and grievance for all products and services.

Required Qualifications:

At least 2+ years in one of the following areas: claim platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience.
2+ years of Medicare Experience.
Proficient in computer use, including Excel and Electronic Health Records (EHR) systems.

Preferred Qualifications:

Some Medicare and/or Medicaid knowledge
Experience in reading or researching benefit language
Ability to work in fast paced, high volume environment
Excellent verbal and written communication skills
Excellent organizational skills to handle high inventory which aids in meeting or exceeding metrics
Solution driven and can handle complex issues with accuracy
Bilingual is a plus

Education:

High School Diploma or GED

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/29/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a dedicated, detail oriented, and FINRA Series 7 Licensed Complaints Officer to join our dynamic team.

As a Complaints Officer, you’ll investigate customer complaints, including those related to U.S. investment products and asset management, ensure timely and fair resolutions, and maintain a strong understanding of our regulatory obligations across multiple jurisdictions. You’ll be required to hold an active Series 7 license and demonstrate a working knowledge of FINRA, SEC, and internal supervisory controls. This is your chance to make a tangible impact on customer satisfaction and help shape Wise’s internal processes for the better.

Key Responsibilities

Investigate customer complaints related to US securities and investment products under FINRA/SEC jurisdiction.
Reference relevant regulatory frameworks (e.g., Reg BI, FINRA Rules, SEC disclosures) to assess and resolve investment-related concerns.
Review complaint case files and supporting documentation assigned by the Complaints Triage team.
Apply complaint handling procedures consistently across jurisdictions, following established internal policies.
Draft clear, well-documented, and regulatory-compliant final responses.
Accurately interpret and apply relevant terms of use and customer agreements.
Utilize internal tools (e.g., Zendesk, Ninjas, Watson, Twilio, Slack) to manage case workflows.
Maintain accurate records, case notes, and audit trails in line with compliance requirements.
Participate in mandatory and self-paced training to stay current with FINRA and Wise complaint handling expectations.
Flag unusual cases, repeat complaint patterns, or high-risk issues through internal escalation processes as required.
Provide guidance to the Customer Support team on complex cases.
Offer proactive feedback and suggestions to improve processes and customer experiences.

Qualifications

Series 7 License is required for this position.
Excellent written and verbal communication in English.
Proven experience in Complaints with a strong background in Fintech/Banking.
Knowledge in AML, CTF guidelines, and procedures. Experience in areas like AML, Fraud, Chargebacks, Partner RFI, Sanctions, or Quality Assurance is preferred.
Proficiency with Google Workspace, Office Suite, and platforms like Confluence.
Strong organizational skills and a sharp eye for detail.
Ability to work independently, prioritize tasks, and make informed decisions.
Effective interpersonal skills and a clear communication style.
Reliable, adaptable, and committed to achieving team goals.

Additional Information

If you’re ready to take on a challenging and rewarding role, apply now and become part of our global team at Wise!
\n
\nEligibility Requirements:

Resumes should be submitted in English, in other languages will be rejected.
Salary: 62000 USD (Yearly)
This is a hybrid position located in Austin, USA, and not fully remote. You must be able to commute to the office or open to self relocation. We don't offer relocation package for this position.
You’re eligible to work in the US, we cannot sponsor Visas for this role.
Click here to see the benefits we offer!

Interview Process:

Application Review
Test Assignment
Recruiter Screening
Final interview

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Senior Complaints and Dispute Officer, Pacific","datePosted":"2025-08-07","description":"

#LI-JC1

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complaints and Disputes Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Business Operations

How you will create an impact

The Senior Complaints and Dispute Officer role offers the successful candidate the opportunity to further their complaints management career and whilst working with peers who have experience in complaints management. You will have the opportunity to complex and diverse complaint types and learn about AIG’s business operations, particularly as it relates to our Claims and Underwriting processes.

You will be responsible for managing the dispute from IDR to EDR, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn. Your focus will be on complex disputes as well as assisting in the development of more junior members of the team.

Key accountabilities will include but not limited to:

Action customer complaints in adherence to the global and local complaints handling policies and procedures in the Pacific region (Australia and New Zealand).
Utilise your strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions and prepare related documentation.
Maintain strong stakeholder engagement skills, building meaningful relationships with customers, internal and external stakeholders
Ensure fair and equitable outcomes for our customers in handling all complaint is critical
Manage relationships and communications with ombudsman and regulators.
Assist the Head of Customer Complaints with the preparation of insight-driven reports for senior staff across our business as well as developing junior staff members.
Analyse data, identify root cause and engage the business as to significant issues related to their areas will result in you adding significant value to AIG
Assist with training the wider business of our Complaint Management process and the identification of complaints.
Drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.

What you’ll need to succeed

Strong dispute resolution experience and/or industry experience within insurance (5+ years industry experience or equivalent)
Degree in Law or related field preferred, but not required.
An understanding of commercial insurance, preferably including material damage and business interruption claims. Financial lines and/or casualty knowledge would also be beneficial.
Excellent verbal and written communication, especially in high-pressure or escalated scenarios.
Effective and efficient decision making and time management skills with the ability to work unsupervised and under pressure.
Proven ability to manage, influence and negotiate effective relationships and communication, with ombudsman and regulators.
Demonstrated ability to think innovatively and critically about barriers, turning challenges into simple, effective solutions.
A working understanding of Regulatory Guide 271 and AFCA requirements.
Strong understanding of Internal Dispute Resolution (IDR) and a deep understanding of insurance regulation across Australia and New Zealand.
Skilled in dispute resolution, ombudsman processes and escalation pathways.
Willingness to provide feedback and help develop junior staff.
Process orientated to implement change and continuously review and identify process improvements to gain efficiencies.
Enhance AIG’s reputation in the marketplace by proactively engaging with external stakeholders and industry experts (e.g. industry complaint forums / events) to share best practice.

Ready to make a bigger impact? We look forward to reviewing your application.

Enjoy benefits that take care of what matters

Reimagining insurance to make a bigger difference to the world

Welcome to a culture of inclusion

Functional Area:

CP - Compliance

AIG Australia Limited

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Organization

: PUBLIC UTILITY COMMISSION OF TEXAS

Primary Location

: Texas-Austin

Work Locations

: Public Utility Commission of T 1701 N Congress Ave Austin 78701

Job

: Business and Financial Operations

Employee Status

: Regular

Schedule

: Full-time Standard Hours Per Week: 40.00 State Job Code: 1353 Salary Admin Plan: B Grade: 18

Salary (Pay Basis)

: 4,584.00 - 5,318.00 (Monthly)

Number of Openings

: 1

Overtime Status

: Non-exempt

Job Posting

: Aug 15, 2025, 5:11:14 PM

Closing Date

: Ongoing

Description

The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!

------------------------------------------------------------------------------------------------------------------------------------------------------------

NOTICE TO APPLICANTS
Applications must contain a complete job history, detailing:

Job title
Dates of employment
Name of employer
Supervisor's name and phone number
Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for

Important: Resumes do not replace this required information. Applications stating, \"See attached\" or \"See resume\" will not be accepted. The experience listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application.

Required Documents

Resume
Letter of Interest

The hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as “relevant.”

Incomplete applications will not be considered.

Applicant Release Form Website Link

WORK IN TEXAS APPLICANTS
To apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going to https://capps.taleo.net/careersection/ex/jobsearch.ftl and select our agency, Public Utility Commission of Texas, from the \"Company/Agency\" list.

\n\n

If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting. An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.

\n\n

The Public Utility Commission regulates the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.

Join a Team Dedicated to Public Service
Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure

Make a Difference with Us
We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.

\n\n

Competitive Benefits Package
In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.

For a detailed overview, please visit https://www.puc.texas.gov/HumanResources/Home/Benefits.

Ready to Make a Difference? Apply Today!

\n\n

DIVISION – CONSUMER PROTECTION SECTION - COMPLAINTS

The Consumer Protection Division (CPD) is the face of the agency. Our main focus is to protect consumers by assisting Texans with their Electric, Telephone, Water & Sewer services, the Texas No-Call list and by operating and maintaining the Power to Choose website.

CPD is comprised of three teams that work together:

Intake Center: This team is the frontline of CPD. They take incoming calls from consumers, assist with their questions and concerns, and help them in areas open to electric competition via the Power to Choose website. They take complaints and answer questions about billing, services and other concerns. They also process all incoming online complaints, mail and scan paper documents.

Complaints: This team processes all informal complaints brought to the Commission, including those related to Electric, Telephone, Water & Sewer, No-call, and non-jurisdictional issues. They act as mediators to help resolve informal complaints. The team maintains a 99% success rate in resolving issues.

Licensing & Compliance: This team ensures all companies are registered with the PUCT and are in compliance with applicable rules. They work with ERCOT to ensure electric companies follow current regulations and help facilitate customer transfers as companies enter or exit the market.

CPD also maintains the “Power to Save” website.

Complaints is seeking a Consumer Complaints Investigator with a strong initiative, a passion for the utility regulatory industry, and a drive to grow their career, knowledge, skills, and experience performing complex to highly complex complaint resolution work involving the investigation of informal complaints from customers relating to a wide variety of issues involving their electric, water and sewer, and telephone utility services and resolving each complaint by issuing written decisions to all parties of the complaints.

Qualifications

The ideal candidate should possess the following minimum qualifications:

Graduation from High School or GED equivalent; and
A minimum of two (2) years’ experience performing complex administrative work in a customer service environment or three (3) years’ experience working as a customer service representative in a call center.

Preferred Qualifications:

Bilingual in Spanish and English with the ability to communicate effectively verbally and in writing with Spanish-speaking consumers.

WORK SCHEDULE
The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees have the opportunity to submit a request for an Alternative Work Schedule, which may include modified hours or a remote or hybrid work schedule.

Alternative Work Schedule requests will be reviewed on a case-by-case basis and approved based on the specific requirements of the role and the business needs of the Commission.

VETERAN’S PREFERENCE
Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.

The MOS codes applicable to this position can be accessed at:

Military Crosswalk for Consumer Complaints Investigator

If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows: Veteran – DD Form 214; Surviving Spouse of a Veteran who has not remarried – Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300.

A detailed job description can be viewed on our website:

https://puc.texas.gov/HumanResources/Home/Jobs

Salary commensurate with qualifications. The salary of an ERS Retiree or non-contributing member may be 6% less than the recommended salary.

\n\n

REMARKS

Due to the volume applications received, only candidates selected for an interview will be contacted. Non-selection notifications will be sent interviewed candidates following the hiring decision.
All information provided in connection with an employment application must be accurate and complete. Any misstatement, falsification, or omission of information may result in refusal to hire or, if hired, termination.
If the position requires it, licensure as a Professional Engineer or to practice law in Texas will be verified through the Professional Board of Engineers or the State Bar of Texas for the selected candidate.
A satisfactory driving record is necessary for driving a state or personal vehicle for agency business. Selected candidates will have their driving records evaluated according to the Commission’s Traffic Safety policy.
For males born on or after January 1, 1960, the PUC will verify Selective Service registration through the online Selective Service System. Males born after January 1, 1960, who are not registered must provide proof of exemption from the Selective Service registration requirement.
The PUCT participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
The Public Utility Regulatory Act imposes certain restrictions on PUCT employees’ investments, professional activities, and relationships with public utilities, with some limited exceptions. PUCT employees are also prohibited from having a financial interest in a public utility, an affiliate of a public utility, and a person a significant portion of whose business consists of furnishing goods or services to public utilities or affiliates.
The PUCT has a Post-Employment Restriction – details furnished upon request.
The PUCT is an Equal Employment Opportunity Employer.

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Description

The Federal Savings Bank, a national and federally chartered bank, is seeking an Assistant Vice President of Marketing Compliance and Complaints to join our Compliance Monitoring team. This role is crucial to ensuring that the organization meets regulatory compliance obligations pertaining to all forms of marketing. This position reports to the Vice President of Compliance Monitoring.

The Federal Savings Bank is headquartered in Chicago, IL. Candidates local to the Chicagoland area who can work a hybrid schedule in our Logan Square (Chicago) office are preferred, however, fully remote qualified candidates who can work in alignment with Central or Eastern time zones are encouraged to apply.

Duties and Responsibilities:

Lead team with compliance analyst performing second line marketing reviews
Perform monitoring reviews as needed
Meet regularly with Marketing Department to determine review needs
Maintain marketing compliance guide
Review complaints for potential compliance/regulatory issues
Assist in responding to complaints
Maintain up-to-date knowledge and thorough understanding of government laws, ethics, and compliance reporting and responsibilities
Maintain up-to-date knowledge of federal and state laws and regulations
Interpret existing and emerging regulations and make procedural recommendations
Perform reviews of marketing materials for compliance with application state and federal regulations including but not limited to: ECOA, FHAct, FACTA, RESPA, Dodd-Frank, MAP Rule, UDAAP, TCPA

What We Offer:

Generous time-off and sick pay that increases with tenure
7 paid bank holidays
Health, Dental, and Vision insurance
HSA and FSA plans available
Company-paid life insurance
401k with partial match
Employee Assistance Program (EAP)
Education Reimbursement
Home Loan Discount program
Ongoing in-house training opportunities to broaden your industry knowledge
Employee recognition on a national scale
Small bank culture with big bank capabilities

Requirements

Experience Requirements:

Marketing experience in a highly regulated environment (OCC regulated institutions preferred)
3+ years in financial compliance or audit
Knowledge of banking laws and regulations, particularly with UDAAP, RESPDA, MAP Rule, and Fair Lending laws

Skill Requirements

Ability to manage several assignments simultaneously
Ability to work efficiently and productively independently as well as collaboratively
Time management, organizational, and problem-solving skills
Model professional standards of written and oral communication
Ability to solve for a variety of compliance and business issues within time-sensitive periods
Maintain composure while working with a sense of urgency in high-pressure situations
Ability to effectively communicate with all levels of bank management

Technology Requirements:

Advanced proficiency with Microsoft Office, specifically Excel, Word, PowerPoint, Outlook, and Teams
Knowledge of Encompass loan origination software preferred

Education and Certification Requirements

4-year degree or commensurate experience
CRCM preferred

The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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The Team:

The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.

The unit is based within the Office of the Chief Risk Officer in the Department of Health, Tasmania. You’ll be joining a small, supportive, and purpose-driven team committed to improving how complaints and concerns are managed across the entire health system.

The Role:

Are you an experienced leader passionate about fair and effective complaints resolution in complex environments? The Department of Health is seeking a strategic and values-driven Manager to lead the Statewide Complaints Management Oversight Unit.

The SCMOU provides a centralised point for managing and overseeing complaints across the Department. In this critical role, you will lead a small team responsible for ensuring complaints are handled in a timely, efficient, and trauma-informed manner, while identifying systemic issues, improving processes, and providing strategic advice to senior leadership.

You will need to:

Lead the SCMOU team to provide a central point in the Department to review, manage and oversee reported and identified concerns and complaints, including:

Assessing complaints received to determine their status and to determine any potential conflict of interests in investigating and responding to the complaint.
Working with complainants to identify key concerns and possible outcomes with a trauma informed lens in all interactions.
Collaborating with internal and external stakeholders to ensure consistency and accountability in complaints processes.
This is a unique opportunity to shape a fairer, more responsive health system through high-level strategic oversight and compassionate leadership.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Details of appointment:

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: $139,470 to $148,863 per annum. Our Employer 12% superannuation contribution is on top of this amount.

Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Benefits available to eligible candidates:

Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Applicants should note the following criteria are desirable:

Relevant academic qualifications.
Knowledge and experience managing complaints functions in a complex organisation

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

Manager Statewide Complaints Management Oversight Unit Band 8 (WORD)

Application Guide:

Department of Health - Applicant Guide (WORD)

How to apply:

Apply Online. Please click the \"Apply\" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

*Applications from Recruitment agencies will not be accepted for this role

For more information:

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Tracey Turner
Position: A/ Chief Risk Officer
Phone number: (03) 6166 1598
Email address: tracey.turner@health.tas.gov.au

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

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Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Global Complaints Team is composed of three distinct units: Consumer Complaints; Regulatory Complaints; and Litigation Support. Within each pillar, complaints analysts review and respond to complaints within service levels, and provide investigation notes and observations to the CX Legal Team where required.

The CX Operations Senior Complaints Trainer sits within Cx Learning and Development, and is responsible for the successful delivery of new hire onboarding, and cross-skilling training to drive quality and performance for Consumer and Regulatory Complaints. You will be the primary point of contact to advise cross functional teams on the impact of change on the Analysts’ Complaints investigations requirements, and case outcomes to deliver effective, targeted support readiness training to help investigations keep pace with regulatory, process and technology change.

You will partner closely with various cross-functional partners such as Workforce Management, Vendor Management, Operations, Quality Assurance, and Legal. You will be a subject matter expert, with extensive experience of delivering training both in person and virtually to a global audience. You will provide support to programmes, and Operations to implement strategic, multi-regional programs to ensure compliance with global regulatory bodies, including the NYDFS, FCA, CBI and other consumer protection agencies. You will use your training delivery, and facilitation skills to support Analyst’s absorb, and execute regulatory, and procedure change, whilst maintaining quality. Additionally, the role will focus on supporting the effective closure of Internal Audit findings.

Finally, when you are not training analysts, you will continue to work live cases in production to keep up to date with Complaint requirements and continually develop your investigations skillset. This role is ideal for someone who is passionate about delivering fair outcomes for our customers, and protecting our business, whilst thriving on enabling others, is a clear communicator (written and verbal), and adaptable to change in a fast-paced environment.

What you’ll be doing (ie. job duties):

Training Delivery:

Deliver comprehensive, and interactive training sessions covering Complaints procedures, investigation requirements, and risk based decisions.
Deliver onboarding, and cross skilling training and nesting support to enable L&D to meet its KPIs, and business SLAs
Maintain high standards in training delivery for consistent knowledge transfer.
Conduct Train-the-Trainer (TTT) masterclasses, certify trainers, and participate in continuous development programs to uplift trainer quality.
Regularly share insights and feedback with the operations team regarding group performance and the effectiveness of training content. Use this information to proactively address skills gaps and implement tailored remediation plans for continuous improvement.
Continuously update training materials based on insights gained from active production work and Analysts' performance data .

Curriculum Development:

Collaborate with cross functional teams and work with L&D to enable L&D to:

Provide inputs to the design and development of training materials and modules tailored to Complaints investigations.
Make recommendation of the design of onboarding, and cross skilling programmes to delivery day 1 quality for new investigators
Ensure training content aligns with regulatory requirements and internal policies.
Address and remediate training gaps identified through QC/QA processes.
Work closely with functional leaders in compliance and support functions to maintain the highest standards of production and quality.

Complaints Investigations

Work a minimum number of live production cases/investigations per month to maintain investigations proficiency
Effectively decision complex complaints, and risks specific to our business; notably crypto
Write up effective case outcomes close out filing requirements inline with Coinbase’s regulatory requirements
Provide feedback, and coach peers on how to complete investigations.

Travel ~25% of the time to Coinbase, or vendor, offices in order to deliver onsite instructor-led training
Flexibility ~ 25% of the time to deliver virtual training across global time zones to ensure full population coverage.
Accountable for L&D KPI execution (CSAT, Nesting Pass Rate)

What we look for in you (ie. job requirements):

Minimum of 3 years of experience in Program management, with a significant focus on regulatory compliance in the cryptocurrency, fintech, or financial services sectors
Proven track record of leading complex, multi-regional compliance Programs, especially those involving regulatory alignment.
Experience in translating policies into operational processes, preferably in complaints management or a closely related area.
Extensive experience in delivering interactive and impactful training sessions, including onboarding, cross-skilling, and Train-the-Trainer programs in a global, multi-regional environment.
Demonstrated ability to design and develop training materials tailored to complaints management, ensuring alignment with regulatory requirements and internal policies.
Experience collaborating with cross-functional teams to create targeted training programs addressing QA/QC-identified gaps.
Skilled in providing actionable feedback and coaching peers to improve investigations quality and meet regulatory standards.
Ability to remain adaptable and effectively deliver training in a fast-paced, evolving environment with frequent regulatory, procedural, and technological changes.
Ability to analyze complex, and large amounts of data to inform effective case outcomes.
Proven track record of successfully improving investigations programmes to meet both customer and regulator requirements in either recognised large financial institution, fintech or enforcement agency.
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
A passion for learning, and evidence of driving performance improvement both for individuals and in the ‘classroom’
Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements
Ability to work independently and as part of a team, with a high level of self-motivation and personal accountability
Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
Clear written and verbal communication

Nice to haves:

An advanced degree in Business, Finance, or Customer Experience (CX) is preferred but not mandatory
Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
Experience working with and partnering with external outsource business partners.
Intermediate knowledge of Coinbase’s products and services, crypto ecosystem, and regulations impacting Web3 and cryptocurrency. Familiarity with blockchain fundamentals and a working understanding of decentralized finance (DeFi) use cases are highly desirable.

Position ID: P71452

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:€67.000—€67.000 EUR

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

\n\n

📍Remote, UK | £32,200 to £40,750 + Benefits | Hear from the team ✨

Start Date: 29th September 2025

The hours for this role are Wednesday to Friday - 8am to 7pm, Saturday 9am - 5.30pm

Training will be Monday to Friday 9am to 5.30pm for 5 weeks

⭐ Our Complaints team

We are a domain with an FTE over 200, currently made up of 19 Team Managers. Our Complaints function sits alongside our Specialist Services team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward.

🔑 You’ll play a key role by...

Helping each member of your team with their personal and professional development, listening to them, guiding them through hard times and celebrating their successes.
Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely. This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong.
Managing a team of up to 12 Complaints COps (although this may sometimes stretch up to 15 as we’re growing so quickly), by holding weekly meetings with your team members - as individuals and as a group
Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their financial lives
Coaching and supporting your team to achieve their personal, professional and performance goals
Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working
Helping your team with the most difficult queries and building their knowledge around complex issues
Managing performance by giving sometimes difficult feedback and helping your team members to improve and learn
Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally
Ensuring the secure storage and maintenance of sensitive personal data and performance related documents for reports
Motivating your Team – we're growing fast and need to make sure COps stay engaged during challenging periods of demand
Ensuring everyone in your Team feels they have a voice
Working closely with other Team Managers to ensure that best practice is shared
Aggregate the feedback from your Team into the Domain and wider COps leadership, to ensure we continue to improve on our processes and tooling
Communicating business change, while ensuring your team remains fully engaged
Contributing to the construction and maintenance of a strong control environment by minimising avoidable breaches and risk events.
Conducting interviews for Complaints advisors and contributing to hiring decisions
Chairing employee relations cases and making decisions consistent with Monzo’s values.

🤩 We’d love to hear from you if…

You have experience in Leadership and have the ability to lead others in team success and engagement
You have experience of working within a Complaints area in an FCA regulated environment
Experience in managing employee relations cases
Experience of taking individuals and teams from a position of underperformance to high performance
You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads
You have excellent communication skills
You are able to become fluent with MacOs, Slack and GSuite tools

\n🌈 The application journey has 3 key steps\n
Our interview process involves:\n

Answering the applications questions below
Recruiter Call
A competency-based interview with coaching role play exercise (90 mins)

🙌 What’s in it for you

📚£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to ninaebanksmetcalfe@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

The closing date for applications is Monday 11th August 2025 at 9am.

#LI-REMOTE #LI-NEM

Equal opportunities for everyone

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Description

Reports to: Community Manager

Supervises: No one

Wage Status: Hourly (Non-Exempt eligible for overtime)

Are you someone who loves the thrill of closing a sale, while offering a personal guest and resident experience you haven’t seen elsewhere? Do you find joy in delighting guests and residents alike, treating others as special and their home as a sanctuary? Are you happiest as part of a WINNING, engaged team where your fellow co-workers help you and care about each other?

Then you are perfect with us! Join The Bainbridge Companies, where we are doing something different in residential property management. We own and manage 60+ apartment communities, with a unique focus on experience and our team members.

We're currently seeking an inspiring and customer-focused Leasing Specialist to join our team at The Bainbridge Companies. As an experienced Leasing Specialist, you’ll tailor the leasing experience to each guest, closing leases while providing best-in-class customer service to current residents. This is an exciting opportunity to contribute to the success of our vibrant community while growing your career in property management.

Qualifications:

Strong Closer and some who can handle resident complaints.

Previous leasing or sales experience preferred
Excellent communication and interpersonal skills
Team-oriented
Strong customer service orientation and the ability to build rapport with diverse people
Detail-oriented
Strong organizational and time management skills
Proficiency in Microsoft Office Suite and property management software (Yardi, Knock, OneSite)
High school diploma or equivalent; college degree preferred
This role MAY require a valid driver’s license

Responsibilities:

Welcome and Touring our Guests: Enthusiastically greet our guests, understand their lives and needs, then tour our A+ luxury communities to showcase how they are welcome into your community and what sets us apart
Manage the Leasing Process: Prepare lease paperwork, conduct credit/background checks, communicate throughout the move-in, and then offer an easy and thorough move-in day experience
Marketing: Understand, champion, and create your local and digital marketing media strategy across all socials, events, and promotional activities
Customer Service: Provide best-in-class customer service to all residents and guests. Address resident questions, concerns, and maintenance requests promptly and professionally
Guest Outreach: Proactively reach out to prospects through phone calls, email campaigns, and networking events to generate leads and schedule property tours
Lease Renewals: Assist with lease renewals and resident retention efforts by building strong relationships with current residents and providing personalized service
Other Admin: Perform various administrative duties such as reporting, maintaining leasing files, updating resident databases, and processing rental payments

Benefits:

Competitive salary and commissions
Comprehensive benefits package including health insurance, vision, dental, 401K company match, and paid time off
Opportunities for professional development and promotions within a growing company

Requirements

Education

A High School education or equivalent is required; a college degree is a plus but not a requirement.
Ability to fluently read and write English.
Accurately perform intermediate mathematical functions and use all on-site resident management software functions.

Professional Experience

No specific previous experience is required.

Attendance/Travel

Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested.
Ability to serve on-call, as scheduled or as necessary.
Ability to travel to attend various company gatherings either in the general vicinity of your home, property, or in another state.

Licenses/Equipment

A valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions.

Skills

Excellent communication skills
Team-oriented with the ability to work independently on occasion
Superior sales skills
Strong customer service orientation
Leadership skills and coaching ability
Ability to read, analyze, and interpret all forms of information
Well-organized with the ability to prioritize and multi-task
Demonstrate tact and diplomacy

Computer Skills

Basic computer and Internet knowledge
Expanded knowledge of Internet marketing
Intermediate knowledge of MS Word and Excel; proficiency with Outlook
Ability to operate and understand personal computer functions and company-utilized software packages

Learning and Development

Commit to ongoing professional development and career growth

Career Apparel

Must wear career apparel based on defined company standards

The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

\n\n

📍Remote, UK | £32,200 to £40,750 + Benefits | Hear from the team ✨

Start Date: 29th September 2025

The hours for this role are Monday to Friday 9am to 5.30pm, with 1 in 4 weekends (Saturday or Sunday 9am - 5.30pm)

⭐ Our Complaints team

🔑 You’ll play a key role by...

Helping each member of your team with their personal and professional development, listening to them, guiding them through hard times and celebrating their successes.
Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely. This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong.
Managing a team of up to 12 Complaints COps (although this may sometimes stretch up to 15 as we’re growing so quickly), by holding weekly meetings with your team members - as individuals and as a group
Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their financial lives
Coaching and supporting your team to achieve their personal, professional and performance goals
Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working
Helping your team with the most difficult queries and building their knowledge around complex issues
Managing performance by giving sometimes difficult feedback and helping your team members to improve and learn
Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally
Ensuring the secure storage and maintenance of sensitive personal data and performance related documents for reports
Motivating your Team – we're growing fast and need to make sure COps stay engaged during challenging periods of demand
Ensuring everyone in your Team feels they have a voice
Working closely with other Team Managers to ensure that best practice is shared
Aggregate the feedback from your Team into the Domain and wider COps leadership, to ensure we continue to improve on our processes and tooling
Communicating business change, while ensuring your team remains fully engaged
Contributing to the construction and maintenance of a strong control environment by minimising avoidable breaches and risk events.
Conducting interviews for Complaints advisors and contributing to hiring decisions
Chairing employee relations cases and making decisions consistent with Monzo’s values.

🤩 We’d love to hear from you if…

You have experience in Leadership and have the ability to lead others in team success and engagement
You have experience of working within a Complaints area in a FCA regulated environment
Experience in managing employee relations cases
Experience of taking individuals and teams from a position of underperformance to high performance
You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads
You have excellent communication skills
You are able to become fluent with MacOs, Slack and GSuite tools

\n🌈 The application journey has 3 key steps\n
Our interview process involves:\n

Answering the applications questions below
Recruiter Call
A competency-based interview with coaching role play exercise (90 mins)

🙌 What’s in it for you

📚£1,000 learning budget each year to use on books, training courses and conferences.

➕ Plus lots more! Read our full list of benefits.

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

The closing date for applications is Monday 11th August 2025 at 9am.

#LI-REMOTE #LI-NEM

Equal opportunities for everyone

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Job Title

Senior Manager

Job Description Summary

Job Description

INCO: “Cushman & Wakefield”","hiringOrganization":{"@type":"Organization","name":"Cushman & Wakefield","sameAs":"https://www.cushmanwakefield.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Senior Manager","datePosted":"2025-07-21","description":"

About the Role:

Grade Level (for internal use):

The Team:
The Transactions team’s mission is to produce the most actionable, transparent, trusted, and comprehensive data and insights in the marketplace for critical corporate events like Mergers & Acquisitions, Public Offerings, Investor Activism, Equity Buybacks, and Bankruptcies.

The Role:
We seek a dynamic and strategic Senior Manager to lead a global data operations team responsible for collecting in-depth insights on the M&A dataset within the Transactions data operations. This leadership position is pivotal in ensuring both the integrity of our data assets and exceptional client satisfaction. You will be directly leading a group of frontline managers + data specialists and will be expected to bring a unique blend of operational rigor, talent engagement, and a commitment to continuous improvement.

The Impact:
This role involves leading a group of frontline managers + data specialists, and the candidate is expected to bring a unique blend of operational rigor, talent engagement, and a commitment to continuous improvement. It also warrants other leaders within Transactions and teams within the domain/cluster/content organization to drive various projects and initiatives to deliver best-in-class, differentiated content to meet and exceed client expectations.

What’s in it for you:
This is an opportunity to manage leaders and/or individual contributors and contribute towards achieving the business results. Accountability would be towards understanding and owning the business objectives; be a role model for people and peer groups; communicate with passion and enthusiasm, embrace change as a way of working; and lead by example when communicating new initiatives.

Responsibilities:
•   Manage multiple teams working on collection/value-added tasks within Transactions.
•   Lead teams across assigned business/region for workflow systems with a focus on managing process, productivity, and functionality improvements.
•   Effective coordination and constructive relationships within internal, intra-cluster, and other verticals across EDO.
•   May interact with internal and external clients as necessary, and occasionally work on new projects and data enhancement initiatives as assigned.
•   Own the performance measurement processes, talent development, team engagement, and VIBE for respective teams.
•   Generate and timely share status reports/updates to relevant stakeholders.
•   Manage/support multiple operational or project/focused teams across offices in the planning and implementation of process and operational changes across different teams.
•   Proven ambassador of innovative culture and promoter of transformation via effective usage of AI, Automation, LEAN, etc.
•   Identify individual strengths to appropriately delegate work amongst the team. Guide and coach leads & teams for future growth.

What we’re looking for:
Functional and Business Knowledge:
•   A sound understanding of Transaction dataset processes like M&A, Public Offerings, Private Placements, and understanding of various internal processes.
•   Excellent oral and written communication skills.
•   Strong analytical skills and out-of-the-box thinking.
•   Proven experience in driving strategic/transformation initiatives.

Stakeholder Management and Problem Solving:
•   Ensure cross-functional collaboration (across Data Excellence & Partnership, Product, Technology, etc.) for a timely and successful delivery of strategic projects.
•   Solve a variety of problems within their operational setting.
•   Provide solutions based on best practices and existing precedents.

Experience

7-10 years of relevant experience

Basic Qualifications:
•   Excellent leadership skills and people management skills.
•   Ability to prioritize and manage multiple projects simultaneously.
•   Proven ability to work with minimal direction, maintain focus while working with routine tasks.
•   Strong in Time Management & Presentation Skills

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

-----------------------------------------------------------

10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)","hiringOrganization":{"@type":"Organization","name":"S&P Global","sameAs":"https://www.spglobal.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"IN - HYDERABAD SKYVIEW, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Senior Manager","datePosted":"2025-07-21","description":"

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

Deals

Management Level

Senior Manager

Job Description & Summary

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Domestic Restructuring (Taxes), Embracing Change, Emotional Regulation, Empathy, Inclusion, Income Tax Provisions, Influence, Intellectual Curiosity, Learning Agility, Optimism, Partnership Tax, Professional Courage, Rapid Experimentation, Relationship Building, Retail and Consumer (Taxes), Self-Awareness, Service Excellence, Storytelling {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

","hiringOrganization":{"@type":"Organization","name":"PwC","sameAs":"https://www.pwc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Senior Manager","datePosted":"2025-08-04","description":"

Skill (Primary)

Customer Experience Platform-Adobe-Adobe Experience Manager ( AEM)

Location

Noida

Job Family

Development

Job Description (Posting).

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

AEM Senior Technical Specialist with JavaScript, HTML/css

Job Summary
The Senior Technical Specialist in this role will be responsible for overseeing the development and maintenance of web applications and interfaces using HTML, Cascading Style Sheet(CSS), JavaScript, aem. They will play a key role in designing, implementing, and testing web based platforms to ensure optimal performance and user experience. (1.) Key Responsibilities
1. Develop and implement user-friendly web interfaces using html, css, and javascript
2. Collaborate with cross functional teams to design and deploy web applications
3. Create and maintain technical documentation related to web development projects
4. Troubleshoot and resolve technical issues to ensure smooth functioning of web platforms
5. Utilize aem (adobe experience manager) to manage and deliver digital experiences across multiple channels
6. Stay updated on the latest industry trends and technologies in web development

Skill Requirements
1. Proficiency in html, css, javascript, and aem (adobe experience manager)
2. Strong understanding of responsive web design principles
3. Experience with frontend frameworks such as bootstrap or angularjs
4. Knowledge of web development tools and technologies
5. Excellent problem-solving and analytical skills
6. Effective communication and teamwork abilities

Certifications: Relevant certifications in HTML5, CSS, JavaScript, or AEM are a plus

Skill Level 3 (Secondary Skill 1)

Technical Skills (APPS)-Web Development-JavaScript

Skill Level 3 (Secondary Skill 2)

Technical Skills (APPS)-Web Development-HTML

Skill Level 3 (Secondary Skill 3)

Technical Skills (APPS)-Web Development-Cascading Style Sheets (CSS)

Skill Level 3 (Secondary Skill 4)

Customer Experience Platform-Adobe-Adobe Analytics

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Your role at Exness:

You will:

The ideal candidate:

What we offer:

What you'll be working on 💛

Your day-to-day 💬

🤩 We’d love to hear from you if…

The Interview Process 👩‍💼

🏡 To work remotely you'll also need:

💻 Equipment:

About Lendable

Join us if you want to

Life at Lendable

The Role

Company Description

Job Description

Qualifications

Additional Information

What you'll be working on 💛

Your day-to-day 💬

🤩 We’d love to hear from you if…

The Interview Process 👩‍💼

🏡 To work remotely you'll also need:

💻 Equipment:

Company Description

Job Description

Qualifications

Additional Information

About our Complaints team

💛 What you'll be doing:

💬 Your day-to-day

🌟 You should apply if

🌈 The process

🏡 To work remotely you'll also need:

💻 Equipment:

Job Description

Job Description

Description

Requirements

Key responsibilities will include

Essential Skills & Experience

Desirable Skills & Experience

Company Description

Job Description

Qualifications

Additional Information

\n\n \n Summary\n

Job Description

What you’ll be doing:\r\n

Our Council:

What we offer:

Right to Work:

Interested?

How to Apply:

Base Pay Range

Career Category

Job Description

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Additional Information

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Job

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Schedule

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What you’ll be doing:
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Set your job search on autopilot

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