Quality Assurance Officer

Parramatta Location

Full-Time Ongoing Role!

Clerk Grade 7/8 - $113,574 - $125,720 plus superannuation and leave loading

Your role

Situated within the Compliance Program team, this role requires an experienced and hands on Quality Assurance Officer to hit the ground running in this busy yet rewarding role.

Managing the delivery of statewide programs such as the Fire Safety Program (FSP), Change of Use (COU), Property Assessment Survey (PAS) and Detailed Property Assessment Survey (DPAS) this role will require statewide travel including overnight stay where necessary.

What you’ll do

The Quality Assurance Officer will be responsible for undertaking field audits and delivering quality assurance finding reports. In addition to this, the responsibilities of this role will also include:

Preparing audit plans using data stratification and sample extraction methods
Coordinating inspection schedules and organising access appointments promptly
Collating and summarising outcomes of audit reports and providing updates to relevant stakeholders
Liaising with relevant Service Providers regarding the Performance Management Framework (PMF) of relevant contracts and ensuring compliance
Conducting training and accreditation to external service providers ensuring adherence to requirements, compliance and maintaining consistency
Providing guidance on internal control and actively participating in enhancing internal audit standards and practices within the Housing Portfolio
Maintaining consistent transparent communication with internal and external stakeholders providing advice, reports, and feedback on compliance issues to foster positive relationship building and supporting an ongoing effective and efficient working environment
Meticulously plan and execute QA site and desktop audits across NSW using a combination of computer-aided auditing techniques (CAAT) and traditional methods

What we’re looking for

Essential Requirements

The essential requirements of this role are Qualifications in Engineering, Architectural, Building, Surveying, Project/Business management or related construction discipline.

In addition to the essential requirements, the ideal candidate will have:

Demonstrated experience working within the fire safety related field, preferably for residential properties.
Sound understanding of construction and fire safety standards along with strong ability to conduct thorough on-site audits within occupied properties
Keen attention to detail for identifying non-compliances including clear communication and report-writing skills

Quick learning ability for adapting to variety of IT systems and tools along with intermediate to high level skills in using standard MS Office suites such as Excel, Word, Outlook

Current Driver’s License
Exceptional written and verbal communication skills
The ability to work autonomously and within a team environment
Strong organisational skills with the ability to prioritise competing deadlines
Interpersonal skills to be able to liaise with a range of different stakeholders and personalities
Accreditations obtained through FPAA such as FPAS FSA will be advantageous

For further information about this role, please click here to download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

In 500 words or less, please tell us about a field audit you conducted. Please outline your findings and the feedback provided to stakeholders around failure of compliance on site.

In 500 words or less, please outline a quality assurance plan that you developed and implemented. What was the reason for this and how was this delivered.

Applications close Tuesday 5 August 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jignesh Patel on 0421 574 942 or at Jignesh.Patel@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Katie 0447 204 182 or via katie.hardy@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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