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About Flywheel

\nFlywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.\nOpportunity \n\n

Perpetua, from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients, drive measurable value, and champion world-class client experiences. If you thrive at the intersection of data, technology, and client success, and want to make a significant impact at a high-growth SaaS company.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segment within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world’s smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically.

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What You'Ll Do:

Drive optimal results across a book of high-value clients - conversion, retention, adoption, CSAT – and monitor client health to address risk promptly and maximize client lifetime value.
Lead onboarding experiences for new clients, ensuring quick time-to-value and high-engagement transition onto the Perpetua platform from day one.
Build and expand relationships with key client stakeholders, from end users to senior executives, serving as a trusted advisor and go-to partner for success on the Perpetua platform.
Partner with clients to develop, track and update tailored success plans that empower them to meet and exceed their evolving business and advertising objectives.
Conduct regular tailored product training, strategy sessions and QBRs with key stakeholders, delivering data-driven performance reviews, actionable insights and industry thought leadership.
Serve as the voice of the client, partnering with the Product and Engineering teams to shape product innovation and roadmap decisions based on client feedback.
Proactively identify upsell, expansion, and partnership opportunities with clients to support Flywheel’s growth and promote client advocacy.
Collaborate effectively with Sales, Marketing, and other client-facing teams to ensure a unified client experience and accelerate client success stories.

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Who You Are:

4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.
Highly analytical, with a track record of leveraging data to inform decision-making, optimize campaigns, and communicate performance insights.
Superior written and verbal communication skills, with experience engaging executive audiences, leading presentations, and building trusted partnerships.
Passionate about building strong, consultative relationships with clients and stakeholders; skilled at understanding business needs and translating them into actionable strategies.
Adept at quickly mastering new technologies and staying current with industry trends in retail media, e-commerce, or advertising technology.
Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation.
Experience in media management or ad operations at an agency would be highly valued.
Collaborative and adaptable, with experience working cross-functionally to achieve shared goals.

#Li-Ag1

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Working At Flywheel

\nWe are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.\n

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
Flexible vacation time
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
So you know: The hired candidate will be required to complete a background check
Learn more about us here: Life at Flywheel

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The Interview Process:

\nEvery role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.\n \nEvery role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.\n

Inclusive Workforce

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Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

\nFor more information about what data we collect and how we use it, please refer to our Privacy Policy.\n\n \nIMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.\n \n\nPlease note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. \n\n \n#LI-HYBRID","hiringOrganization":{"@type":"Organization","name":"Flywheel Digital","sameAs":"https://www.flywheeldigital.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, Ontario, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager | Sweden","datePosted":"2025-09-19","description":"

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. Develop and execute comprehensive account strategies for long-term success.
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

Fluent level of Swedish and English
You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment. 

As a CSM you will be tasked with:  

Serving as a Customer Champion and Advocate 
Helping Customers realize value from their investment 
Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions. 

Responsibilities Include:

Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers   
Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk 
Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value 
Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews. 
Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews 
Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options. 
Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows 
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success 
Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs 
Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams 
Expedite technical and purchase-related escalations. 
Document all communication with customers accurately and in a timely manner via system tools.

Qualifications

Basic Qualifications:

5+ years of professional experience in any of the following: Customer Success, B2B Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management 
Business-level fluency in Japanese and English (verbal and written)

Preferred Qualifications:

Experience in analyzing customer usage data and translate insights into actionable strategies for adoption and business impact
Experience in building long-term strategic partnerships with senior stakeholders at large or mid-sized companies and developing joint strategic plans to drive adoption and utilization of a platform or service
Prior experience using LinkedIn Talent Solutions or similar recruitment technology to drive hiring outcomes
Experience collaborating with sales, marketing, product, and operations teams to deliver customer success outcomes and leading customers through digital transformation or large-scale process changes in talent acquisition
Proficient organization, project management, and time management skills   
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences 
3+ years experiences of recruitment in Japan market
Bachelor's degree or equivalent practical experience 
Global Data Privacy Notice for Job Candidates

Suggested Skills:

relationship management  skills,
problem solving skills,
collaboration skills

Additional Information

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Discover ING Hubs Romania

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Within FM, in Competitive Pricing area, we have ING Pricing Architecture (IPA) asset, which consists of multiple components that enable real-time and batch calculations of financial risk metrics and simulations (e.g. XVA,PFE, Value at Risk, Expected Shortfall, Bilateral Margining, pre-deal derivatives Pricing) which are driven by new banking regulations as well as advanced Risk analysis on the derivative product portfolio of Financial Markets (interest rates, credits, foreign exchange). This asset is in the heart of the IT landscape for our global dealing rooms and risk managers in Asia, Europe and Americas, with aprox. 30 scrum teams spread across 4 locations (Amsterdam, Brussels, Bucharest and Singapore), cooperating to evolve it towards target ING Financial Markets IT vision.

IPA HA (HedgeAccounting) is a dedicated squad responsible for in-house implementation of the HedgeAccounting module, tailor built for Group Treasury department in ING as the main stakeholder.

As a DevOps Engineer you will work closely with a variety of stakeholders, like IT teams, Business users, Product Owners, Release Managers and Production Support teams. Our team is driven by a customer perspective and fosters a diverse and contemporary workplace.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

Monitor, support and run the IPA HA application and it's underlying framework (Java based, Apache Ignite, Linux technologies, distributed systems architecture) as well as the workflow Orchestrator and the Post Processing application.
Take care of incident management, and root cause analysis in case of unavailability and data quality issues. You communicate directly with users (Traders, Credit/Market Risk Managers) on this from Amsterdam, London, Brussels, New York and Singapore.
Implement and work with the latest tooling with a strong focus on performance, stability and security
Find opportunities to automate the testing of existing features, performance, and security as well as the automation of deployments, monitoring, and more. This is a key responsibility of the Operations Engineers.
IT Risk & security controls need to be put in place and accurately documented, for this you will need to get familiar and keep up to date with the ING Information Security Management Policy.
Continuous deployment and delivery using Azure DevOps
Collaborate with the other Dev and Ops engineers to define/refine/improve the technical architecture of the application
Through Agile/Scrum, collaborate with the other Ops engineers to bring live new sprint releases every 2-4 weeks to Acceptance and Production.

What you’ll bring to the team

Experience: 5+ years of software engineering / operations experience
Mandatory Tech Stack/ Knowledge:
Foreign languages: English (advanced)
Education: Education at Bachelor/Master level with a strong analytical background, in Computer Science, Cybernetics, Software Engineering, Financial Engineering or equivalent
Advanced knowledge on CI/CD and experience with Git, Python, Ansible, Linux (RedHat Enterprise Linux 7 or 8), Shell scripting and working experience with JVM based applications
Experience with Azure DevOps or similar tools such as Jenkins
Familiarity with Grafana and tools for alerting like Prometheus
Good understanding of the ELK Stack and how to interact with it
Experience with Oracle 12c/19c with PL/SQL
Good knowledge with Docker and orchestration for it like Kubernetes or Openshift
Familiarity with tools such as Confluence, ServiceNow, Checkmarx
Experience or affinity with IT Risk & Security concepts
IT Operations/Support experience, including Functional support to end users (such as Traders, Risk Managers, Collateral Managers but could be in another domain/field) combined with analytical skills to identify root causes in workflows incidents (data, technical, functional).
A customer focus, with the mindset to find and resolve root causes of incidents to structurally improve the customer experience.
A good team player, cross functional, enjoys interacting with people of all levels in a multicultural environment
Proactive and attentive to other’s needs

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

","hiringOrganization":{"@type":"Organization","name":"ING","sameAs":"https://www.ing.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest - Dacia One, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Senior QA Engineer (100% remote - Romania)","datePosted":"2025-09-18","description":"

Join Tether and Shape the Future of Digital Finance
At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether
Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.
But that’s just the beginning:Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.
Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.
Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.
Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?
Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.
If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.
Are you ready to be part of the future?

We’re currently looking for a Senior QA Engineer to join our team. The position is 100% remote and available to anyone self-driven, and, with the experience and capacity to contribute to our vision.

If you get excited about being in an industry that is breaking new ground and have confidence you can conquer the most challenging feats we'll encounter, we want to talk to you. Join us, and help lay the foundation for a decentralized future.

Key Responsibilities

Take ownership of projects & new features, and be responsible for their overall quality.
Work across teams & with customers to investigate and diagnose issues.
Creating test plans for new products, and maintaining and expanding plans for existing products.
Continuously analyze working processes; suggest and implement improvements.
Document issues in our bug-tracking software, while communicating the issue effectively.
Work with developers to help them understand, debug, and reproduce issues.
Help us improve our test automation framework.
Implement automated tests for new features and help to maintain our test automation suite.
Assist with manual / regression testing & bug fix verification
Monitor information channels to detect and report emergent issues.
Provide non-functional quality feedback such as performance & UI/UX improvements.

Requirements

At least +4 years of experience in a Software Quality Assurance field.
Strong experience using an automated testing framework, such as Cypress or Playwright.
Strong experience with app and API testing.
Comfortable working with CLIs and Git.
Previous experience testing AI technology.
Knowledge of working with CI/CD pipelines.
Flexibility and having the willingness to tackle issues whenever they arise.
A self-driven and proactive personality is essential – You will be given significant autonomy to tackle the challenges you’re given.
A strong drive to learn – our products are complex, so an inquisitive nature, and a strong desire to acquire information is critical.
A strong drive to experiment and discover knowledge independently, but also not afraid to ask questions where needed.

","hiringOrganization":{"@type":"Organization","name":"Tether Operations Limited","sameAs":"https://tether.to/en/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote job"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

This role can be based hybrid out of our Chicago or Toronto office.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB is an equal opportunities employer.

Req ID: 3263243462

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:$87,000—$172,000 USD","hiringOrganization":{"@type":"Organization","name":"MongoDB","sameAs":"https://www.mongodb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Enterprise)","datePosted":"2025-09-18","description":"About the companyUserlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments.Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
About the roleAs an Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane’s customers to understand and improve the value their organization realizes from their software investments. Using Userlane’s unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.Your main goals: Account retention and expansion.\n

Your Mission

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.

Your Profile

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.
Affinity for technology and digital transformation in conjunction with strong business acumen.
Fluency in English and German.

What'S In For You…

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events.

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Location: Remote, USA

Employment Type: Full-Time

Compensation: $104,000 -$130,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. Its unified, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, make data-driven decisions, and achieve exceptional operational efficiency.

The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.

Serving as the primary advocate for customers, the Senior CSM is responsible for understanding each organisation’s unique business objectives and helping them maximise the value of their OneStream investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of OneStream’s capabilities. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.

This role will manage a portfolio of approximately 30–40 mainly enterprise accounts, with a combined ARR of $5M–$15M across the North East Region.

Ideal candidates will bring hands-on experience with Financial Management Software, including tools such as CPM/EPM, ERP, Accounting, Spend Management, Treasury, or Tax and Regulatory Reporting. They should demonstrate a strong ability to collaborate with Finance teams and possess a solid understanding of the priorities within the Office of Finance. The ability to support strategic financial goals is essential.

This role is based in the North East States, with a strong preference for candidates located in: Connecticut (CT), Delaware (DE), Maine (ME), Maryland (MD), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), New York (NY), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Virginia (VA), Washington, DC (DC), and West Virginia (WV). Being situated near our enterprise customers in this region helps reduce travel requirements and strengthens client relationships through deeper local market understanding.

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Primary Duties and Responsibilities

Managing your portfolio of customers
• Partner with sales and your CSM’s to complete a comprehensive sales transition process
• Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal
• Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.)
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing)
• Manage and execute the customer’s onboarding process
• Develop strong working relationship with your customer and their delivery team
• Establish and execute cadence-based “Business Review” meetings with your customer
• Support your Region CS Director in conducting monthly Region Health Check meetings with the regional sales team
• Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal
• Align with Customer Success Leadership on regional metrics
• Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers
• Promote awareness of Regional OneStream Communities and customer educational events
• Keep management informed of progress and obstacles on your portfolio of customers
• Support Sales in the Customer Account Planning sessions
Customer Advocacy
• Understand what your customer’s values in their partnership with OneStream now and in the future
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream
• Be a point of escalation for your CSM’s customer requests, issues, and escalations
• Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.)
• When necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.
Supervisor Responsibilities
• Work with your CSM’s to develop their annual goals
• Establish a regular cadence with your CSM’s to listen, mentor and as needed provide coaching

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Required Education and Experience

• A minimum of 8 years of professional experience.
• At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
• Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives.
• Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

Preferred Education and Experience

• Degree in Business, Accounting, Finance, Information Technology or related field.
• Corporate Performance Management (CPM) experience
• Customer and account management experience.
• Management consulting/technology consulting experience.
• Prior experience with any of the following CPM Software products:
o OneStream
o Oracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)
o SAP BPC (Outlooksoft), SAP BOFC (Cartesis)
o IBM Cognos
o Anaplan
o Or other CPM solutions.

Knowledge, Skills, and Abilities

• A team player with a bias towards action
• Excellent interpersonal and communication skills
• Professional verbal and written communication skills
• Professional relationship building skills
• Strong ability to problem-solve in a collaborative environment
• Strong organizational and planning skills
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Exceptional customer service orientation
• Must be able to exercise independent judgment and solve problems
• High stress tolerance

Travel
Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).

Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-KT1 #LI-Remote

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We are looking for a seasoned Customer Success leader to take the helm of our global CS function from our strategic hub in Manila. This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide.

Summary of Role
As the Senior Manager of Customer Success, you are the chief architect and champion of our client experience. You will lead, mentor, and scale a high-performing team of Customer Success Managers, fostering a culture of proactive partnership and strategic value creation. Your role is to build the strategy, processes, and talent that will ensure our global clients achieve their business outcomes, making our CS team a key driver of company growth, retention, and expansion.

Your Impact & What You'll Do

Lead, Mentor, and Scale the CS Team: You will be responsible for hiring, training, and developing a world-class team of CSMs. You'll provide ongoing coaching, conduct performance reviews, and build a culture of excellence and accountability.
Architect the Customer Success Strategy: You will define and own the entire post-sale customer journey. You'll create the playbooks, set the KPIs, and implement the processes that enable your team to deliver consistent, high-impact results.
Serve as the Ultimate Client Advocate: Act as the senior-level trusted advisor for our most strategic clients, leading key business reviews and serving as the final point of escalation to ensure client health and satisfaction.
Drive Strategic Growth and Insights: You will empower your team to identify expansion opportunities and will consolidate client feedback to provide strategic insights to our Product, Sales, and Executive teams, acting as the definitive voice of the customer.

Why You'll Thrive at Execo
We are looking for an inspiring leader ready to build and own a critical business function. You’ll thrive here because:

You Are an Experienced and Inspiring Leader. With 6+ years in Customer Success, you have proven experience leading and developing client-facing teams. You're a natural mentor who knows how to motivate and grow talent.
You Are a Proven Strategic Partner. You have a distinguished track record of building trusted advisor relationships with senior stakeholders and can coach your team to do the same.
You Are a Master of Process and Data. You have a highly structured mindset and use data to build strategic playbooks, measure team performance, and communicate value to clients and executives.
You Are a World-Class Communicator. You excel at managing escalations, collaborating with cross-functional leaders, and articulating a clear vision for your team and our customers.
You Are a Dedicated Global Leader. You are excited to lead our team from our modern BGC, Taguig office and understand that aligning with US business hours is crucial for guiding your team and engaging with key stakeholders.

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Who we are is what we do.

Why should you be part of our success story?

Summary

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. For this role in particular you will work on building our strategy for large accounts, who have many internal stakeholders that are low ARR. The goal is to be able to execute small, and roll-up large
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Ability to write and iterate on standard operating procedures.
Able to own and build procedures for a specific customer type from implementation to sustainment
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

We began using Covey Scout for Inbound on March 30, 2025.

","hiringOrganization":{"@type":"Organization","name":"Deel","sameAs":"https://www.deel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"AI Data Specialist - Romania","datePosted":"2025-09-18","description":"We are looking for AI Data Specialist to support the improvement of AI-generated content in English. Job Type: FreelanceLocation: Remote in RomaniaWork Schedule: Part-time. Flexible, work whenever you wantStart Date: ImmediatelyDuration: Until the end of December 2025 (an extension is possible)Rate: 8 USD/hour Help Shape the Future of AIAre you a student, recent graduate, stay-at-home parent, gig worker, or professional seeking flexible remote work? Are you interested in shaping the development and safety of today’s AI models? What You’ll DoThe role involves performing diverse data-related tasks, including:
- Data collection, evaluation, and annotation.- Pairwise comparisons.- Counting tasks.- Object tagging and labeling across different content types (audio, video, images, or collected data)
⚠️Important: The use of AI tools or Large Language Models (LLMs) to complete assigned tasks is strictly prohibited. Any use of such tools will be considered a violation of the project requirements, resulting in non-payment and immediate removal from the project. What we’re looking for:- English Proficiency: Advanced proficiency in English at B2, C1, C2, or Native level.- AI & Data Capabilities (Preferred): Experience in one or more of the following areas: machine learning tasks, data collection and preprocessing, data evaluation and quality assurance, and data annotation and labeling. What We Offer- 100% remote work- Flexible schedule- Opportunity to earn extra income- Timely payments- The job is ideal for students, part-timers, or stay-at-home parents Please apply using a GMAIL account if you have one. RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. ","hiringOrganization":{"@type":"Organization","name":"RWS Group","sameAs":"https://www.rws.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Sales Representative Regional Accounts (Romania)","datePosted":"2025-09-18","description":"

Join adidas Europe and shape the future! For over 75 years, our European heritage has been a fusion of culture and innovation, driving global sports trends. Our offices, from Herzogenaurach to London, Berlin, Amsterdam, Warsaw, Athens, Milan, Manchester and Paris, are centers of creativity and collaboration. We aim to be Europe's best sports brand, seeking pioneers and visionaries to join our bold journey. At adidas, you're not just getting a job; you're invited to make a global impact, joining a team that values creativity, courage and innovation. Are you ready to be part of our journey?

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Purpose of the Role

The purpose of this role is to drive profitable and sustainable business growth within the assigned portfolio while enhancing adidas’ presence in the marketplace. By developing strong collaboration with regional sport and fashion sales channels, the role secures long-term business performance and strengthens adidas’ competitive position.

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What you will do

Deliver seasonal and annual sales targets at category level, supporting both top-line and bottom-line goals.
Prepare and support sell-in activities, ensuring alignment with sales guidelines and awareness of targets, budgets, and risks.
Monitor in-season sell-through performance to drive a sustainable pull-market model and maximize re-order opportunities.
Track sell-out KPIs across assigned channels and reconcile orderbook after key cut-offs.
Develop and update reports and plans in line with portfolio mapping strategies.
Provide accounts with structured feedback and action plans based on seasonal results.
Build strong partnerships by understanding customer needs, ensuring reliable merchandise supply, and providing responsive support.
Deliver market updates on competition, products, technologies, and consumer behaviors across physical and digital channels.
Ensure compliance with company policies, procedures, and initiatives.

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Skills you will need

Minimum 2 years of sales experience, ideally within consumer goods, apparel, fashion, footwear, or FMCG.
Strong interpersonal and communication skills, with the ability to influence and negotiate effectively.
Ability to build and maintain productive business relationships.
Skilled at creating and delivering tailored presentations.
Highly motivated and target driven.
Willingness to travel.
Fluency in English and local language, written and spoken.
University degree in Business, Economics, or related field with a Sales/Commercial focus.
Excellent knowledge of MS Office.

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Life At Adidas

Competitive remuneration package
Annual bonus
Private life & health insurance
Monthly meal tickets
Car and gas allowance
Premium gym membership discount
Free access to self-learning platform
Employee Assistance Program (personal counselling on a variety of topics)
Hybrid working model

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About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a highly-talented Customer Success Manager to handle the Vietnam market. The incumbent will be responsible for establishing and nurturing relationships with the company’s key accounts (VIPs) and most active users, industry influencers, and early adopters and leverage this to increase business with the customer. The person will be based at Ho Chi Minh City.

Ho Chi Minh City | Hybrid | Full-time

What You’Ll Do

Proactively and constantly manage existing client relationships through a consultative approach as a business partner.
Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients’ needs and translate these opportunities through Upsells.
Prepare and implement account development plans per key account to maximize engagement and opportunities with clients.
Have the passion and drive to exceed strategic and financial targets.
Collaborate with various teams around the world (sales, marketing, partnerships, operations, product) and be the voice of the customer.
Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information.
Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
Review and propose process improvement that drive client and market penetration.
Build business success stories and case studies.
Maintaining all information of customer activity within CRM platform.
Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Draft various business reports.

Who You Are

A Bachelor's degree, preferably in business or communications
Proficiency in English & Vietnamese
3+ yearsof key account management, business development or other relevant experience
5+ yearsof experience in selling complex solutions to corporate level clients
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
Strong written and verbal communication skills
Data oriented, high level of attention to detail with strong analytical and business reasoning skills
Track record of meeting and exceeding business established goals
Ability to make decisions in a changing environment, anticipate future needs and drive results.
High level of organization and focus and ability to work under pressure

Not a must but a great advantage:

Experience using salesforce.com or a similar CRM system
Experience in the Payments and Banking industry
Experience with direct sales for small businesses engaged in cross border trade
Experience with digital marketing, affiliate marketing, social media
Experience with data analytics & BI tools

#Li-Sl3

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it. Being fearlessly accountable in everything we do.
Continuously improve Always striving for a higher standard than our last.
Build each other up Helping each other grow, as professionals and people.

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If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

","hiringOrganization":{"@type":"Organization","name":"Payoneer","sameAs":"https://www.payoneer.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ho Chi Minh City, Vietnam","addressCountry":"Vietnam","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"About Us\n\n

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Bangalore, India

Customer Success @ Cloudflare

Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences.

What You’Ll Do

We are seeking an experienced Senior Customer Success Manager to join our India customer success team. In this role, you will be responsible for managing and growing our customer base in the region. You will be a trusted advisor to our customers and will work closely with them to ensure they are fully leveraging the capabilities of our platform and achieving their business objectives. You will also collaborate with other members of the Cloudflare team to drive customer retention, expansion, and customer satisfaction.

This role is based in Bangalore, India.

Key Responsibilities:

Serve as the primary point of contact for customers in the India region
Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
Fully manage the customer life cycle
Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities

Required Skill Set:

Adaptability and resilience in navigating complex situations and a rapidly evolving market
Exceptional critical problem-solving skills to address clients' challenges and identify opportunities for growth
Solid understanding of business strategy, with the ability to align Cloudflare's offerings with clients' objectives
Comprehensive product knowledge, including Cloudflare's products, services, and technology stack, as well as industry trends and emerging technologies
Proactive engagement with clients, partners, and internal teams to drive client satisfaction and business growth

Requirements:

5 or more years of experience in a customer-facing role, ideally as a CSM, in the technology industry
Strong understanding of cloud-based technologies and application security
Proven track record of managing large, comp flex customer accounts and driving customer retention and growth
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Strong problem-solving skills and the ability to think strategically
Bachelor's degree in technology or equivalent experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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Discover ING Hubs Romania

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

Your day to day

Service desk Specialist is primarily responsible for finding solutions, workarounds and/or fixes in order to maintain and improve the functionality of the systems as part of the 1st line support;
Responsible for physical hardware deployment, OS / software install, hardware/software support for office equipment (laptops/desktops, printers, mobile phones, tablets etc.)
Registers incidents/problems/requests received by phone/e-mail/ticketing system;
Escalates the issues to the 2nd/3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps taken in order to solve the problem in the recording service and notifies the user when the issue is solved;
Produce and keep up to date different documents and procedures that are in relation with his/her area of support, records new solutions in the Knowledge database and acts proactively, providing a report with the possible future issues that can arise in his/her area of expertise and the solutions to prevent those problems;
Participate in design and improvement processes;
Proactively identify issues within the environment and resolve them;
Manage and prioritize issues and bugs with vendor and internal teams;
Manage Problem management process for incidents;
Create scripts to simplify processes and improve alerting;
Troubleshoots software and/or infrastructure issues as necessary, including hands-on correction of problems and working with necessary support teams to solve issues;
Participate in DR/BCP plans;
Working in an ITIL environment.

What you bring to the team

Bachelor’s degree in Computer Engineering and/or Computer Science, or equivalent industry experience;
Microsoft Windows 11 knowledge, Microsoft Office knowledge, basic networking knowledge;
Hardware issues troubleshoot (laptops/desktops, printers, phones etc.);
Active Directory knowledge, Scripting knowledge (PowerShell), Unix and virtualization basic knowledge will be an advantage;
Organized person, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet certain deadlines;
Ability to work within the team;
Good organizational skills and commitment to fast follow through.

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Discover ING Hubs Romania

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

The Mission
Within the Compliance CoE Bucharest, a team of Compliance Officers is dedicated to support the global Compliance function on various Compliance related activities to ensure the Compliance risks are adequately managed. Collaboration and cooperation within the Compliance CoE Bucharest is based on knowledge and expertise.

Working with a variety of internal stakeholders offers an environment which not only provides the global overview on how the various Compliance requirements and controls are embedded, yet also provides the opportunity the further support the enhancement of the global control framework.

The role is defined as a Compliance specialist role within the global Compliance community. As part of the Compliance framework the 2nd Line of Defense is executing very specifically activities related to the processes around screening on customers and transactions.

The role reports hierarchically to the Lead Financial Crime Screening Team.

Your day to day

In order to comply with the following specific risk-mitigating measures in the hit handling, Compliance Officer from Screening team is responsible to:

Review and decide upon (material) potential hits or unable to eliminate (UTE) that have been escalated by alert handlers from first line of defence;
Ensure the timely handling of hits, escalated from the first line of defence (1LOD), with appropriate prioritisation depending on the nature and potential impact of the true hits;
Advise on the follow-up actions and/or remedial measures to be taken depending on the type of true hit, when appropriate;
Escalate true hits from name and transaction screening related to external sanction laws or regulation or, in case of doubt, to Group FCC/Sanctions in accordance with the Global Mandatory Instructions on Sanctions;
Report true hits internally as required.
Keep pace with the evolution and trends in the field of regulation and related to the industry that have an impact on Compliance Risk Management in the specific field of prevention and combating money laundering, combating terrorism financing including sanctions international economic and enforcement of the applicable rules within the policies and standards of ING and the business principles of ING.
Subject to checks any action that may involve compliance risks in the specific field and escalate without delay any problem that is not properly resolved to the hierarchical superior.
Work in close collaboration with the local compliance officers of the ING Group to be able to offer a consistent approach to risk management, to be able to identify and address the cross-border implications of some problems and internal cases, to be able to identify significant non-financial risks and methods to reduce relapses and to share best practices and lessons learned.
Perform other duties and responsibilities delegated by the hierarchical superior, justified by business needs, as long as they do not conflict with the role and compliance responsibilities.

What you’ll bring to the team

Bachelor’s degree – e.g. economics, banking and finance or legal related (Master's degree is a plus);
Compliance or legal experience, in a similar or related position, is a plus;
Knowledge of international rules and regulations in the field of compliance in the specific field;
Strong communication skills (oral and written), ability to build and maintain effective collaborative relationships and good organizational skills;
Prioritization and planning skills;
Proficiency in MS Office.

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Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are seeking an experienced and proven Senior Customer Success Manager based in Seoul, Korea to join our Customer Strategy and Success team.

We are looking for a trusted advisor who will manage a portfolio of our top strategic enterprise customers and serve as a central point of contact during the entire customer life cycle of their usage of our Digital Media Solutions.

You will work extensively with our market leading and innovative Creative Cloud Solutions with our Korean clients. As an advocate, the CSM’s role is to ensure that customers achieve their strategic business goals and acquire value Adobe products, ultimately translating into renewal and upsell of the client’s subscription.

Building and maintaining positive business relationships with multiple contacts within the assigned customers, including senior executive is also critical!

You have proven expertise in business application deployment, as well as excellent strategic account management accuman. The CSM will possess a deep understanding of their client’s business model and the respective markets!

What You’Ll Do

Accountable for Customer’s overall success with Adobe, including adoption of Adobe’s solutions, improving customer health, ensuring customers acquire their desired outcomes and bringing confirmed business value to customers
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Lead customer discovery - uncovering customer business requirements, mapping workflows and aligning Adobe solutions to solve key business challenges
Be a solution expert in order to evangelize products/technology to excite and encourage customers to push the boundaries of creativity.
Lead and deliver product enablement / demo’s as required for the customer. Proactively keep the customer informed on important new product features and capability.
Develop and maintain a consultative relationship with customer executive sponsors such that all activities are closely aligned with their business strategy.
Identify and grow expansion (upsell and cross-sell) opportunities and collaborate with sales teams to ensure growth attainment.
Drives regular governance with customer to report on critical metrics, raise awareness of Adobe news / events. Share results & meaningful items with cross-functional partners.

What You Need To Succeed

Experience in Post-Sales-Customer Success Account-Management for subscription based Enterprise Software Solutions,
Experience establishing relationships at Director level and above within enterprise organisations
Expertize, knowledge and a passion for Adobe products, including Creative Cloud, Adobe Firefly and Adobe Express.
Must be highly self-managed, adaptable, with the passion to deliver brilliant customer experiences. Serve the customer proactively,
Communicates clearly, whether verbally, in-writing or when delivering a presentation. Exercises good judgment in delivering communications by considering situational context and the intended audience.
Excellent organisation skills and a structured working approach, ability to deal with several different activities in parallel.
Ability to influence and drive issue resolution with cross-functional teams in a matrix organisation
Bilingual in both Korean and English.
Collaborative colleague who works well with internal partners from Customer Success, Sales, Solutions Consulting, Marketing and Professional Services
Has a Growth Mindset with a strong desire to invest in your own professional and personal development.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

","hiringOrganization":{"@type":"Organization","name":"Adobe","sameAs":"https://www.adobe.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seoul, Korea, Republic of","addressCountry":"South Korea","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Full Cycle)","datePosted":"2025-09-17","description":"

Vidyard is the leading provider of AI-powered video messaging, video hosting, sales prospecting, and buyer engagement solutions for modern revenue teams. Trusted by over 100,000 companies, Vidyard empowers go-to-market teams to connect with buyers in more personal, impactful ways at scale. From prospecting to post-sale, Vidyard helps businesses accelerate deal cycles, increase close rates, and humanize digital communication. With best-in-class AI-generated video tools, real-time engagement analytics, and AI-powered video workflows, Vidyard is redefining how companies grow revenue through video.

About The Role

Vidyard is looking for a Senior Customer Success Manager, Full Cycle to join our Customer Success team whose primary mission is to stabilize at-risk accounts and return them to health. Reporting to the Director, Account Management, you’ll lead diagnosis, build and execute save plans, and orchestrate cross-functional work to remove friction and restore value realization. You’ll be a critical part of our new de-risking motion with the opportunity to build the structure, playbooks, and strategy that scale this program.

You will also own the commercial renewal lifecycle (forecasting, terms, negotiation, signatures), always in service of stabilizing the base. Once an account is healthy, you’ll transition it to our Growth team for ongoing expansion. You’ll be supported by Vidyard’s Digital Customer Success motion with plays, nurtures, in-app engagement, and automation (including AI-assisted programs) as well as collaborating with Support, Product, RevOps, and Marketing to drive outcomes at scale.

This is a remote role open to candidates in Canada or the United States.

About The Team

This role is part of the growing Account Management & Customer Success team, which is responsible for driving adoption, retention, and growth post-sales. To increase focus and outcomes, we’re introducing dedicated roles for risk mitigation and growth. The Full-Cycle CSM specializes in stabilizing at-risk accounts, restoring value realization, and owning the renewal; as accounts become healthy, they are transitioned to a growth-led motion supported by a high touch account team for ongoing expansion. We work cross-functionally with Scaled Customer Success, Sales, Product, Support, RevOps, and Marketing to remove friction fast and tie our work to key revenue outcomes.

What You’Ll Do

De-risk & recover accounts (core focus): triage risks, run executive/champion alignment, craft save plans, and drive recovery to “healthy.”
Build the motion: design and operationalize the de-risking program through defined structure, playbooks, metrics, and strategy to scale stabilization and renewals.
Create & execute success plans: align to customer goals and lifecycle stages; identify churn risks early and surface expansion opportunities to be pursued once stable.
Learn the product end-to-end: guide customers through onboarding and adoption with a stabilization lens, ensuring clear value realization and readiness for growth.
Operationalize early warning & digital scale: monitor adoption and health signals to prioritize actions; balance strategic 1:1 planning with 1:many digital initiatives; champion a digital-first mindset using plays like nurtures, in-app engagement, and automations.
Remove friction fast: collaborate with Support, Product, and Sales to address feedback and feature requests, close the loop, and reinforce value realization.
Own renewals end-to-end: build renewal strategies, manage terms/pricing, run negotiations and procurement, and secure on-time signatures, all while maintaining crisp, data-driven forecasts.
Transition stabilized accounts to the Growth team (AM/CSM) with clear context to sustain momentum.
Keep the system clean: maintain accurate notes, health status, and renewal pipeline/forecast in Salesforce.
Contribute to our Digital CS roadmap: turn customer insights into journey maps, automation strategies, lifecycle content, and playbooks that improve efficiency, personalization, and scale.

What You’Ll Bring To This Role

5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role, with proven commercial renewal/negotiation ownership
A track record of stabilizing at-risk books: diagnosing risk, aligning senior stakeholders, and executing save plans
Strength with digital/automated CS programs and data-driven prioritization
Excellent communication, project management, and stakeholder engagement skills
Resourceful, adaptable, comfortable with ambiguity, and effective cross-functionally in fast-moving environments
Experience with CS tools such as Intercom, HubSpot, Clay, EverAfter, or Gainsight

Our Tech Stack

Vidyard
G Suite
Salesforce
Intercom
Clay
Gong
Looker
Metbase
Statisfy
Zendesk
EverAfter

\n\n

Will You Thrive At Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.
Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.
Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

At Vidyard, we celebrate the intersection of creativity, ambition, AI-driven innovation, and meaningful impact. If you’re ready to contribute to our mission of transforming communication—and thrive in a workplace that champions experimentation, smart automation, and customer obsession—Vidyard is the place for you.

Why You’Ll Love Working At Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period)
Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services.
Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve.
Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning.
Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.

Come join a team where your best life meets your best work!

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

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We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.

At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.

With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.

Customer Success at Orbus is central to how we deliver value. We partner closely with teams across Sales, Technical Support, Professional Services, and Product Management to help our customers realize meaningful outcomes with our platform. From onboarding through renewal, we focus on building trusted relationships and driving measurable impact at every stage of the customer journey.

The Opportunity

As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including Fortune 500 companies and major public sector organizations. Your mission is to help them succeed by driving adoption and value through OrbusInfinity.

This is a strategic, hands-on role. You will build trusted relationships with senior stakeholders, serve as a key advisor on how to apply our platform to enterprise architecture and digital transformation goals, and coordinate with cross-functional teams to deliver an excellent customer experience.

You will operate autonomously across your accounts, while collaborating closely with our global Customer Success team and colleagues in Sales, Support, Services, and Product.

This role is based in the United States, with a preference for candidates located on the East Coast. If based in NYC, we collaborate in the office two or three times per week.

What You Will Do
Customer Relationship Management

Own the customer journey across onboarding, adoption, renewal, and expansion

Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals

Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor
Product Enablement and Training
Deliver product overviews and feature demonstrations tailored to customer use cases
Identify training gaps and provide enablement to promote deeper adoption

Cross-Functional Collaboration

Partner with Sales to support account expansion opportunities
Work with Support, Services, and Product to resolve issues and advocate for customer needs
Participate in internal feedback loops to improve processes and customer outcomes
Customer Advocacy and Marketing Alignment
Help surface customer success stories for case studies, webinars, and user groups
Support renewals through continued demonstration of value and platform fit

Operations And Reporting

Maintain accurate account data in Salesforce and Gainsight
Contribute to customer feedback processes and adoption tracking using defined success metrics
What You Will Bring

Experience in a Customer Success or related client-facing role such as Account Management, Business Development, or Consulting

5+ years working with complex, high-touch enterprise accounts

Technical aptitude with the ability to convey product capabilities to non-technical stakeholders

Excellent communication skills across varying levels of seniority and customer types

Proven ability to influence, advise, and build trust with decision makers

Self-motivation and strong organizational skills to manage priorities and workflows independently

Experience in high-growth SaaS or technology environments is preferred

Familiarity with Salesforce and Gainsight is a plus

Why Orbus

Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.

In 2024, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools.

If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.

Perks & Benefits

We believe great people do their best work when they’re supported, trusted, and treated like adults. Our benefits are designed to fuel performance, protect wellbeing, and give you the freedom to thrive in and out of work, wherever you are in the world.

Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.

Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.

Flexibility that works: Our hybrid model gives you the best of both worlds. You’ll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.

Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.

We don’t believe in perks for show. Everything we offer is built to help you grow, stay well, and do meaningful work over the long term.

","hiringOrganization":{"@type":"Organization","name":"Orbus Software","sameAs":"https://www.orbussoftware.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Sales Executive - Romania (They/She/He)","datePosted":"2025-09-17","description":"

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
🤝 Our culture and strong values.
💪 Our career development philosophy.
🤝 Our commitment to being a force for good.

\n\n\n\n

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

\n\n

YOUR MISSION: As a Sales Executive at Glovo you will be a key representative of our company’s sales team, responsible for signing up local stores in all the country.

The Ride:

Work with Glovo’s sales pipeline, aligned with company goals and strategy. Review, and keep your pipeline updated on a daily basis.
Conduct sales negotiations that create a solid foundation for collaboration with restaurant partners, ensuring mutually beneficial and sustainable business terms
Oversee the restaurant onboarding process to ensure it is as quick, efficient and smooth as possible
Monitor and evaluate the restaurants' performance during their first 30 days.

WHAT YOU WILL BRING TO THE RIDE:

You have some hands-on sales experience (1+ years), ideally in phone based selling.
You thrive in fast sales cycles - ramp-up quickly and work with short decision timelines.
You have a structured process thinking - well-organized, with good time management to follow Glovo’s clear CRM flow and playbook.
You are self-sufficient - you follow guidance and process, but don’t need weeks of training to start producing.
You are resilient - can handle daily rejection and keep momentum in a volume driven sales environment
You are goal-oriented and a closer - understand and want to exceed targets, follow sales KPIs to improve productivity
A plus if you have experience with SMEs - understand usual objections, sales process.

WHAT THE RIDE WILL BRING TO YOU:

We Believe Driven Talent Deserves:

🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Meal benefit card credit to satisfy your cravings!
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

","hiringOrganization":{"@type":"Organization","name":"Glovo","sameAs":"https://glovoapp.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucharest, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Technical Lead (.NET, Angular, SQL Server) - Remote in Romania","datePosted":"2025-09-17","description":"

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

In A Nutshell

Eurofins endeavors to develop all of our software applications in-house to service and support our numerous laboratories globally. With hundreds of thousands of clinical diagnostic tests performed every day, the laboratories of the Eurofins clinical diagnostic services business line strive to ensure that every patient, wherever he or she lives, has access to the most specialized and most innovative techniques for diagnosis, monitoring and therapeutic decisions. Such activities require extensive planning and organization which can be augmented using technology.

What business will you support?

Eurofins is developing eLIMS-NG, the ‘Eurofins Laboratory Information Management System - Next Generation’. eLIMS-NG is a comprehensive and integrated suite of tools and applications to support testing business in our laboratories worldwide.

How can you help us?

As a Technical Lead, you will deliver high quality software (including design, code, tests, document) and accelerate the delivery. We are looking for a software craftsman who can contribute to the development, troubleshoot, test and document enterprise web applications and services.

You will promote high quality engineering of the target solutions, with Agile practices and adhere to Eurofins guidelines in all the phases of the SDLC. Technical Lead will collaborate with users, functional analysts, application architects, deployment team(s) and other stakeholders to design fit for purpose software and features.

Also develop working relationships within the wider Eurofins IT community and with internal customers. Last, but not least you will create and contribute to a good team spirit!

As a Technical Lead, you will actively interact with Product Owners and other stakeholders to:

Estimate complexity and the workload;
Choose the most appropriate technical solution to meet the user requirements;
Define goals, design and develop PoCs to validate the potential of new solutions;
Design, develop, deploy and support IT applications, solutions as per business requirements;
Maintain, modify, optimize and extend existing solutions as a part of support and performance optimization projects;
Work together with other team members (Dev/QA) to ensure high quality of delivered solutions;
Ensure good practices and high-quality standards are implemented and followed;
Mentor 1 to 2 Scrum Teams, and coordinate 5-7 direct reports.

Qualifications

Are you our kind of extraordinary?

Minimum 10 years of experience developing end-to-end solutions, excellent knowledge of .NET, C#, MVC, WCF Rest and WebAPI, nUnit/MsUnit and Angular;
Minimum 2 years of experience in a technical/development lead position;
Strong understanding of software design principles;
Strong experience in designing and working with n-tier architecture solutions;
Experience in test driven development and test automation on all levels;
Strong working knowledge full stack development, frontend and backend technologies;
Good understanding of relational databases (MS SQL);
Good knowledge of Cloud concepts and services (Docker, EKS);
Understanding of object-oriented programming and Object-Oriented Design principles;
Strong knowledge of software implementation best practices (e.g. SOLID);
Able to independently provide technical recommendations and solve technical problems;
Working experience in an Agile practice methodology (preferably SCRUM);
Strong analytical, problem solving and troubleshooting skills;
Good English communication skills required (written/oral). Knowledge of another language is a plus.

What can we do for you?

We Are Offering The Following:

A competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard Benefits:

18.500 – 20.500 RON net / month x 13 salaries
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 63,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oradea, BH, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Technical Lead (.NET, Angular, SQL Server) - Remote in Romania","datePosted":"2025-09-17","description":"

Company Description

Job Description

In A Nutshell

What business will you support?

How can you help us?

Also develop working relationships within the wider Eurofins IT community and with internal customers. Last, but not least you will create and contribute to a good team spirit!

As a Technical Lead, you will actively interact with Product Owners and other stakeholders to:

Estimate complexity and the workload;
Choose the most appropriate technical solution to meet the user requirements;
Define goals, design and develop PoCs to validate the potential of new solutions;
Design, develop, deploy and support IT applications, solutions as per business requirements;
Maintain, modify, optimize and extend existing solutions as a part of support and performance optimization projects;
Work together with other team members (Dev/QA) to ensure high quality of delivered solutions;
Ensure good practices and high-quality standards are implemented and followed;
Mentor 1 to 2 Scrum Teams, and coordinate 5-7 direct reports.

Qualifications

Are you our kind of extraordinary?

Minimum 10 years of experience developing end-to-end solutions, excellent knowledge of .NET, C#, MVC, WCF Rest and WebAPI, nUnit/MsUnit and Angular;
Minimum 2 years of experience in a technical/development lead position;
Strong understanding of software design principles;
Strong experience in designing and working with n-tier architecture solutions;
Experience in test driven development and test automation on all levels;
Strong working knowledge full stack development, frontend and backend technologies;
Good understanding of relational databases (MS SQL);
Good knowledge of Cloud concepts and services (Docker, EKS);
Understanding of object-oriented programming and Object-Oriented Design principles;
Strong knowledge of software implementation best practices (e.g. SOLID);
Able to independently provide technical recommendations and solve technical problems;
Working experience in an Agile practice methodology (preferably SCRUM);
Strong analytical, problem solving and troubleshooting skills;
Good English communication skills required (written/oral). Knowledge of another language is a plus.

What can we do for you?

We Are Offering The Following:

A competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard Benefits:

18.500 – 20.500 RON net / month x 13 salaries
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Find out more in our career page: https://careers.eurofins.com/

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ploiești, PH, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Technical Lead (.NET, Angular, SQL Server) - Remote in Romania","datePosted":"2025-09-17","description":"

Company Description

Job Description

In A Nutshell

What business will you support?

How can you help us?

Also develop working relationships within the wider Eurofins IT community and with internal customers. Last, but not least you will create and contribute to a good team spirit!

As a Technical Lead, you will actively interact with Product Owners and other stakeholders to:

Estimate complexity and the workload;
Choose the most appropriate technical solution to meet the user requirements;
Define goals, design and develop PoCs to validate the potential of new solutions;
Design, develop, deploy and support IT applications, solutions as per business requirements;
Maintain, modify, optimize and extend existing solutions as a part of support and performance optimization projects;
Work together with other team members (Dev/QA) to ensure high quality of delivered solutions;
Ensure good practices and high-quality standards are implemented and followed;
Mentor 1 to 2 Scrum Teams, and coordinate 5-7 direct reports.

Qualifications

Are you our kind of extraordinary?

Minimum 10 years of experience developing end-to-end solutions, excellent knowledge of .NET, C#, MVC, WCF Rest and WebAPI, nUnit/MsUnit and Angular;
Minimum 2 years of experience in a technical/development lead position;
Strong understanding of software design principles;
Strong experience in designing and working with n-tier architecture solutions;
Experience in test driven development and test automation on all levels;
Strong working knowledge full stack development, frontend and backend technologies;
Good understanding of relational databases (MS SQL);
Good knowledge of Cloud concepts and services (Docker, EKS);
Understanding of object-oriented programming and Object-Oriented Design principles;
Strong knowledge of software implementation best practices (e.g. SOLID);
Able to independently provide technical recommendations and solve technical problems;
Working experience in an Agile practice methodology (preferably SCRUM);
Strong analytical, problem solving and troubleshooting skills;
Good English communication skills required (written/oral). Knowledge of another language is a plus.

What can we do for you?

We Are Offering The Following:

A competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard Benefits:

18.500 – 20.500 RON net / month x 13 salaries
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Find out more in our career page: https://careers.eurofins.com/

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Constanța, CT, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Technical Lead (.NET, Angular, SQL Server) - Remote in Romania","datePosted":"2025-09-17","description":"

Company Description

Job Description

In A Nutshell

What business will you support?

How can you help us?

Also develop working relationships within the wider Eurofins IT community and with internal customers. Last, but not least you will create and contribute to a good team spirit!

As a Technical Lead, you will actively interact with Product Owners and other stakeholders to:

Estimate complexity and the workload;
Choose the most appropriate technical solution to meet the user requirements;
Define goals, design and develop PoCs to validate the potential of new solutions;
Design, develop, deploy and support IT applications, solutions as per business requirements;
Maintain, modify, optimize and extend existing solutions as a part of support and performance optimization projects;
Work together with other team members (Dev/QA) to ensure high quality of delivered solutions;
Ensure good practices and high-quality standards are implemented and followed;
Mentor 1 to 2 Scrum Teams, and coordinate 5-7 direct reports.

Qualifications

Are you our kind of extraordinary?

Minimum 10 years of experience developing end-to-end solutions, excellent knowledge of .NET, C#, MVC, WCF Rest and WebAPI, nUnit/MsUnit and Angular;
Minimum 2 years of experience in a technical/development lead position;
Strong understanding of software design principles;
Strong experience in designing and working with n-tier architecture solutions;
Experience in test driven development and test automation on all levels;
Strong working knowledge full stack development, frontend and backend technologies;
Good understanding of relational databases (MS SQL);
Good knowledge of Cloud concepts and services (Docker, EKS);
Understanding of object-oriented programming and Object-Oriented Design principles;
Strong knowledge of software implementation best practices (e.g. SOLID);
Able to independently provide technical recommendations and solve technical problems;
Working experience in an Agile practice methodology (preferably SCRUM);
Strong analytical, problem solving and troubleshooting skills;
Good English communication skills required (written/oral). Knowledge of another language is a plus.

What can we do for you?

We Are Offering The Following:

A competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard Benefits:

18.500 – 20.500 RON net / month x 13 salaries
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Find out more in our career page: https://careers.eurofins.com/

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sibiu, SB, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Technical Lead (.NET, Angular, SQL Server) - Remote in Romania","datePosted":"2025-09-17","description":"

Company Description

Job Description

In A Nutshell

What business will you support?

How can you help us?

Also develop working relationships within the wider Eurofins IT community and with internal customers. Last, but not least you will create and contribute to a good team spirit!

As a Technical Lead, you will actively interact with Product Owners and other stakeholders to:

Estimate complexity and the workload;
Choose the most appropriate technical solution to meet the user requirements;
Define goals, design and develop PoCs to validate the potential of new solutions;
Design, develop, deploy and support IT applications, solutions as per business requirements;
Maintain, modify, optimize and extend existing solutions as a part of support and performance optimization projects;
Work together with other team members (Dev/QA) to ensure high quality of delivered solutions;
Ensure good practices and high-quality standards are implemented and followed;
Mentor 1 to 2 Scrum Teams, and coordinate 5-7 direct reports.

Qualifications

Are you our kind of extraordinary?

Minimum 10 years of experience developing end-to-end solutions, excellent knowledge of .NET, C#, MVC, WCF Rest and WebAPI, nUnit/MsUnit and Angular;
Minimum 2 years of experience in a technical/development lead position;
Strong understanding of software design principles;
Strong experience in designing and working with n-tier architecture solutions;
Experience in test driven development and test automation on all levels;
Strong working knowledge full stack development, frontend and backend technologies;
Good understanding of relational databases (MS SQL);
Good knowledge of Cloud concepts and services (Docker, EKS);
Understanding of object-oriented programming and Object-Oriented Design principles;
Strong knowledge of software implementation best practices (e.g. SOLID);
Able to independently provide technical recommendations and solve technical problems;
Working experience in an Agile practice methodology (preferably SCRUM);
Strong analytical, problem solving and troubleshooting skills;
Good English communication skills required (written/oral). Knowledge of another language is a plus.

What can we do for you?

We Are Offering The Following:

A competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard Benefits:

18.500 – 20.500 RON net / month x 13 salaries
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Find out more in our career page: https://careers.eurofins.com/

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Craiova, DJ, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Technical Lead (.NET, Angular, SQL Server) - Remote in Romania","datePosted":"2025-09-17","description":"

Company Description

Job Description

In A Nutshell

What business will you support?

How can you help us?

Also develop working relationships within the wider Eurofins IT community and with internal customers. Last, but not least you will create and contribute to a good team spirit!

As a Technical Lead, you will actively interact with Product Owners and other stakeholders to:

Estimate complexity and the workload;
Choose the most appropriate technical solution to meet the user requirements;
Define goals, design and develop PoCs to validate the potential of new solutions;
Design, develop, deploy and support IT applications, solutions as per business requirements;
Maintain, modify, optimize and extend existing solutions as a part of support and performance optimization projects;
Work together with other team members (Dev/QA) to ensure high quality of delivered solutions;
Ensure good practices and high-quality standards are implemented and followed;
Mentor 1 to 2 Scrum Teams, and coordinate 5-7 direct reports.

Qualifications

Are you our kind of extraordinary?

Minimum 10 years of experience developing end-to-end solutions, excellent knowledge of .NET, C#, MVC, WCF Rest and WebAPI, nUnit/MsUnit and Angular;
Minimum 2 years of experience in a technical/development lead position;
Strong understanding of software design principles;
Strong experience in designing and working with n-tier architecture solutions;
Experience in test driven development and test automation on all levels;
Strong working knowledge full stack development, frontend and backend technologies;
Good understanding of relational databases (MS SQL);
Good knowledge of Cloud concepts and services (Docker, EKS);
Understanding of object-oriented programming and Object-Oriented Design principles;
Strong knowledge of software implementation best practices (e.g. SOLID);
Able to independently provide technical recommendations and solve technical problems;
Working experience in an Agile practice methodology (preferably SCRUM);
Strong analytical, problem solving and troubleshooting skills;
Good English communication skills required (written/oral). Knowledge of another language is a plus.

What can we do for you?

We Are Offering The Following:

A competitive salary package, including bonus and benefits
Extensive on-the-job coaching and training opportunities
Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Standard Benefits:

18.500 – 20.500 RON net / month x 13 salaries
Meal Vouchers
Gym Reimbursement
Medical Subscription
Health Insurance
25 days of holidays + 1 extra day off for your birthday
Additional holidays for your loyalty
Remote work activity in Romania.

Additional Information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Find out more in our career page: https://careers.eurofins.com/

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"Eurofins","sameAs":"https://www.eurofins.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Galați, GL, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Sales Engineer FCS Romania","datePosted":"2025-09-17","description":"

Company Description

Stäubli is a Swiss family-owned company with more than 6000 employees worldwide providing advanced mechatronic solutions in four dedicated divisions - Textile, Fluid Connectors, Electrical Connectors and Robotics. We are manufacturer of advanced connection solutions and our fluid connectors help our customer in various industries improve efficiency, reliability and safety – from industrial machinery to utilities.

Job Description

We are looking to further develop our Fluid Connectors activities in Romania by a new Sales Engineer to our team to provide continuous support to our existing customers and increase prospection activity with new potential companies.

Area of responsibility: East part of Romania - ideally Sibiu or Brasov area, Pitesti, Ploiesti). Please, don't apply, if you are located in other further destination. Thank you for understanding.

Main Activities:

Regular customer visits 3 to 4 days a week to develop customer relationships and search for potential new customers and projects.
Negotiating deals and project management with existing key customers.
Market prospection & analysis, business development activities to reach new contacts.
Daily work in CRM to provide up-to-date view on sales funnel and timely activity reporting.

Qualifications

Your Profile:

You are a reliable person willing to take on a full responsibility of developing our market position in Romania as advanced connection solution provider.
Previous experience from industrial B2B sales environment is an advantage, technical background and interest in technology is a must.
Active driver with good English knowledge for daily communication willing to travel around the country.

Additional Information

Our Offering:

Interesting opportunity in a growing industry and international environment.
Motivating bonus system based on clear criteria.
Intense onboarding and training program in Romania and Czechia.
High degree of independence and flexibility,
Company car (Škoda Octavia) for private use.
Company laptop, iPad and iPhone.
25 vacation days.
Two extra healthy days.
Language education.
Meal tickets.
Private pension contribution or health insurance.

If you are interested to become a part of our Stäubli team, we are looking forward to receiving your CV in English. First round of interviews will be conducted on Teams; afterwards selected candidates will be invited for personal interview in the second round to our office in Sibiu.

","hiringOrganization":{"@type":"Organization","name":"STÄUBLI","sameAs":"https://www.staubli.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sibiu, Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-17","description":"

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

At NiCE, we know that delivering exceptional customer experiences starts with understanding the customer journey—and the people behind it. We’re looking for a Senior Customer Success Manager who brings deep expertise in Interaction Analytics and Workforce Management to help our customers drive value, improve performance, and realise the full potential of their investment.

This is more than a traditional CSM role — it's a hybrid of strategic guidance, technical fluency, and relationship mastery. You’ll provide hands-on enablement and support across your account portfolio while proactively identifying and removing obstacles to long-term success.

How will you make an impact?

Own and manage a portfolio of enterprise customers to drive successful onboarding, adoption, and expansion.
Serve as a strategic advisor and primary point of contact for all customer engagement, including regular check-ins, business reviews, and executive updates.
Deliver tailored enablement on Interaction Analytics, Workforce Management, and related NICE solutions.
Proactively identify and resolve blockers to account health by forming strong internal and external networks across technical, sales, and support teams.
Monitor product utilisation, analyse trends, and recommend strategies to maximise ROI and reduce risk.
Represent the voice of the customer internally to advocate for product improvements, innovation, and experience enhancements.
Partner cross-functionally with Sales, Services, Product, and Support to align on customer goals and drive long-term value.
Identify opportunities for upsell/expansion and support the sales cycle with insights tied to customer needs.
Maintain a deep understanding of NICE’s platform and roadmap to guide customers through evolving strategies.
5+ years in B2B customer success, consulting, or solution delivery roles, ideally within the contact centre, Workforce Management, or Interaction Analytics space.
Demonstrated experience delivering consulting or training on complex analytics or WFM platforms.
3+ years working in a SaaS or cloud-based environment.
Strong commercial acumen with the ability to manage and influence enterprise-level relationships.
Proven ability to navigate matrixed organisations, resolve issues, and advocate internally on behalf of customers.
Comfortable working independently and proactively in a high-growth, fast-paced environment.
Working knowledge of Gainsight, Salesforce, and ServiceNow (or similar platforms) preferred.
Strong communication and facilitation skills; capable of engaging technical and non-technical audiences alike.
Passionate about helping customers succeed — and making their experience with NICE exceptional.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

You'll stand out if you also have:

Experience managing adoption across multiple NICE solutions (e.g., Engage, Nexidia, WFM, QM, APA).
A background in change management, business consulting, or performance improvement in the CX space.
A consultative mindset with the ability to translate complex data into actionable insights for customers.
Experience working with enterprise stakeholders across technical, operational, and executive levels.
A track record of influencing product strategy through customer feedback and frontline experience.

\n\n\n\n\n

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy Nice-Flex!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#Li-Hybrid

About Nice

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

\n","hiringOrganization":{"@type":"Organization","name":"NICE","sameAs":"https://www.nice.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia - Sydney","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, LinkedIn Learning","datePosted":"2025-09-17","description":"

Company Description

Join us to transform the way the world works.

Job Description

The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding, adoption, and engagement on LinkedIn Learning solutions.

Responsibilities

Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers.
Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk .
Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.  
Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
Act as a change agent for internal (systems & process) and external (product & workflow) change
Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.

Qualifications

Basic Qualifications

8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success, Account Management, Product Management/Adoption

Preferred Qualifications

Experience in learning, e-Learning, Organizational L&D, recruiting, applicable talent experience, sales, account management and product enablement.
Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level.
Advanced organization, project management, and time management skills.
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.
Expert understanding of Sales concepts and Software as a Service.
Proven ability to influence through empathy, negotiation, and consensus building.

Suggested Skills

Customer Retention Management
Learning Agility
Change Management

Additional Information

Global Data Privacy Notice for Job Candidates 

","hiringOrganization":{"@type":"Organization","name":"LinkedIn","sameAs":"https://www.linkedin.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-17","description":"

Job Description

The Senior Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers’ businesses.

The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer’s organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds – and the CSM is a key enabler of our customers’ success and Zendesk’s company growth aspirations.

To achieve these goals, the mission of the CSM team will be to:

Deliver outcome-driven engagement throughout the customer’s journey using Zendesk solutions – from onboarding, to success planning, through product adoption and value realization
Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey
Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem

Job Responsibilities

Overarching objectives of the role include the following:
Proactive customer health management through intentional, outcome-driven customer engagement
Product adoption acceleration and customer value realization
Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following:
Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible — from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization.
Driving, enabling and removing obstacles to adoption of Zendesk’s product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes.
Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team
Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal.
Forging tight relationships with the rest of the Zendesk customer account team — including sales, customer support, professional services, renewals, and marketing.
Develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals and architects
In addition to core customer-facing responsibilities above, CSMs must also be able to:
Regular travel to customer locations or site visits is expected for this role at a minimum 40%
Understand all aspects of overall customer health and know how to proactively manage health – taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics
Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal.
Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer’s overall health.

Qualifications

Must have a minimum of 8+ years of related experience in Customer Success / Experience
Previous experience in customer success roles in enterprise technology / SaaS — either customer success management, professional services/consulting or technical account management.
Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers.
Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholder
Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes.
Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer’s organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk.
Bachelor degree in computer science, information sciences & technology, engineering or business.
Financial acumen and the ability to do foundational quantitative analysis and forecasting.
Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers.

The US annualized OTE (On Target Earnings) range for this position is $146,000.00-$218,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 𝐨𝐯𝐞𝐫 𝟐𝟎𝟎𝟎 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐬, 𝐫𝐢𝐬𝐤, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and 𝐨𝐩𝐞𝐫𝐚𝐭𝐞 𝐟𝐫𝐨𝐦 𝐭𝐰𝐨 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬: 𝐁𝐮𝐜𝐡𝐚𝐫𝐞𝐬𝐭 𝐚𝐧𝐝 𝐂𝐥𝐮𝐣-𝐍𝐚𝐩𝐨𝐜𝐚.

𝐎𝐮𝐫 𝐭𝐞𝐜𝐡 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐫𝐞𝐦𝐚𝐢𝐧 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

The Mission

The Global Identification and Verification (ID&V) framework provide a standard way to identify, verify and authenticate the customer with a framework to implement and plug in id&v means.

As an Engineer working in the ID&V Services, you will be responsible to develop, deliver and to innovate on all lifecycle processes and features of ING’s Retail & Banking Technology.

Together with the other teams (squads) within the product area of authentication services you strive to provide uniform authentication and security across ING to safeguard the trust with our customers.

The squads of this product area are working at ING Hubs Romania and this position is for Bucharest.

Your day to day

Manage the application and integration with other data suppliers.
Create scalable software platforms and applications that are unit tested, code reviewed, and checked regularly for continuous integration.
Examine existing systems, identifying flaws and creating solutions to improve service uptime and time-to-resolve through monitoring and automated remediation.
Plan and execute full software development life cycles (SDLC) for each assigned project, adhering to company standards and expectations.
Design and build tools and frameworks to automate development, testing deployment, management and monitoring of the company’s 24x7 services and products.
Plan and scale distributed software and applications, applying synchronous and asynchronous design patterns, write code, and deliver with urgency and quality.
Resolve incidents raise by the stakeholders.
As part of a cross-border Squad, you work in an Agile/Scrum way, on the backlog prioritized by a Product Owner.

What you’ll bring to the team

Experience: minim 4 years.

Tech Stack/ Knowledge:

Mandatory:

JVM language – Java, Scala, Kotlin;
Good knowledge of Spring Framework and Microservices;
NoSQL/SQL databases (Cassandra);
Tooling: Azure DevOps, Openshift or any container orchestration solution;
Experience with async communication channels (we leverage Kafka a lot).

Nice To Have:

Open to Scrum;
Experience with distributed teams.

Foreign languages: English (advanced).

Education: Bachelor’s Degree (or higher) in an IT related field.

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Overview

Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn risks.

These professionals guide customers in developing innovative solutions through a process of guided discovery, enabling them to progress swiftly along their Atlassian journey. By engaging with customers, they facilitate the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users.

We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

Atlassianのシニアカスタマーサクセスマネージャーは、顧客がAtlassianへの投資の価値を最大化するのを支援する重要な役割を果たします。彼らの主な焦点は、顧客の採用と維持を促進する戦略にあります。加えて、顧客関係の構築と育成、顧客の健康状態の監視、および潜在的な離脱リスクの特定を任されています。

これらの専門家は、ガイド付きの発見プロセスを通じて顧客が革新的なソリューションを開発するのを導き、顧客がAtlassianの旅を迅速に進められるようにします。顧客と関わることで、彼らは即時的かつ持続的な成果を引き出すのを促進します。これは、製品の採用、ソリューションの拡張、顧客ユーザーの長期的な成長を支援するベストプラクティスを大規模に実施することによって達成されます。

私たちは、日本のカスタマーサクセスチームのためにシニアカスタマーサクセスマネージャーを募集しています。あなたは関係を築き、Atlassianの顧客の旅を理解する能力を示します。複雑な顧客を障害を乗り越えさせるために導くための準備が整い、プロアクティブかつプログラム的な顧客エンゲージメントとベストプラクティスを通じて価値の実現を提供します。あなたは、複数の製品およびソリューションプラクティスエリアにまたがるソリューションの専門知識を活用します。Cレベルのコンタクト、幹部、そして多層的なグローバルチームを含むさまざまな顧客プロファイルと協力し、彼らのAtlassianソリューション投資の成功した採用と拡張を支援します。

Responsibilities

Your Future Team

With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, HubSpot, Samsung, and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian.
Our team enjoys high earnings potential with the enterprise opportunity ahead of us. We sell meaningful products that lead the use of cloud and artificial intelligence.

In This Role, You Will:

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Lead the Customer Success team in Japan as a Senior member.
Coach, mentor, and hire staff, supporting their onboarding and growth.
Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.
Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.
Understand our products and solutions and speak with customers about the most relevant features for their specific requirements.
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint.
Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your account team, particularly the Account Associate.
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.

Your Background:

8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
Fluent in both English and Japanese.
Experience leading a service portfolio, teams, mentoring, and developing others.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs.
Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience.
Experience balancing a book of business in a customer-facing environment.
Problem-solving skills and a customer-centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.

あなたの未来のチーム

アトラシアンは、Nasa、Ibm、Hubspot、Samsung、Coca-Colaなどの組織が、すべてのチームの可能性を引き出す素晴らしいソフトウェアの力を通じて人類を進歩させるのを支援しています。価値に焦点を当て、私たちの製品がどのように組み合わさって企業ソリューションを作り出し、ビジネスの成果を変革するかを顧客に理解してもらいます。私たちは、すべての活動を「チームとしてプレイする」という価値観を用いて行うため、他の組織とは異なります。私たちはお互いをサポートし、勝利を共に祝い、知識を共有します。私たちの従業員はアトラシアンと共に働き、アトラシアンのために働くのではありません。私たちのチームは、企業の機会を前にして高い収益の可能性を享受しています。クラウドと人工知能の使用をリードする意味のある製品を販売しています。

この役割であなたが行うこと:

C-Suiteおよびエグゼクティブレベルの顧客と信頼できるアドバイザー関係を構築し、プラットフォームでの成功を支援し、ライフサイクル全体を通じてソリューションから最大の価値を得られるようにします。
日本のカスタマーサクセスチームをリードします。
スタッフのコーチング、メンタリング、採用を行い、オンボーディングと成長をサポートします。
Saasビジネスモデルの経験と、グローバルチーム全体での価値実現をもたらす戦略的かつ複雑な企業顧客のニーズをサポートする能力。
顧客とアトラシアンアカウントチームをガイドし、定期的なチェックイン、Qbr（四半期ごとのビジネスレビュー）、戦略的計画セッションを含むカスタマーサクセスプランを開発します。
複数のパートナーとグローバルに複雑な実装プロセスをナビゲートする経験。
私たちの製品とソリューションを理解し、顧客の特定の要件に最も関連する機能について話すことができる。
顧客と関わり、アトラシアンソリューションの早期かつ持続的な製品採用と成功を引き出します。
高価値アカウントを対象とした採用戦略を開発および実行し、変革管理を推進し、顧客の足跡を拡大します。
アカウントチーム、特にアカウントアソシエイトとのパートナーシップで、早期のリスク特定、介入、エスカレーション、緩和を通じてチャーンを軽減します。
アトラシアンが戦略的顧客にどのようにより良いサービスを提供できるかについての内部フィードバックを提供するために、顧客の声となります。

あなたの背景:

カスタマーサクセスまたはアカウント管理で8-10年以上の経験があり、複雑なSaas製品ポートフォリオを持つ戦略的顧客を管理した実績。
英語と日本語の両方に堪能。
サービスポートフォリオ、チームのリード、メンタリング、他者の育成の経験。
顧客パートナーと信頼できるアドバイザーとしての地位を確立し、成果を導く経験。
ビジネス戦略の観点から目標が整合され、成功指標が特定されていることを保証するためのサクセスプランの使用経験。
一般的なJiraおよびConfluenceのエンドユーザーのユースケースと作業方法を理解し、それらのユースケースを実証し、構成のトレードオフを理解する能力。
製品、販売、サポート、マーケティング全体で内部的に協力し、スムーズな顧客体験を促進します。
顧客対応環境でのビジネスのバランスを取る経験。
問題解決スキルと顧客中心のマインドセット。
Gainsight（または同様のCrmツール）、Salesforce、およびTableauなどのBiツールの経験。

Qualifications

Our Perks & Benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

私たちの特典と福利厚生

仕事もプライベートもサポートするために、十分な休暇、年間教育予算、有給ボランティア休暇など、さまざまな特典と福利厚生を用意しています。

アトラシアンについて

世界最高のチームは、アトラシアンとともにより良く協働しています。医療や宇宙開発、災害対応やピザの配達まで、アトラシアンのソフトウェア製品は世界中のチームを支えています。アトラシアンでは、「すべてのチームの可能性を解き放つ」という共通の目標に突き動かされています。
（参考：About Us | Atlassian）

私たちは、すべてのアトラシアンのユニークな貢献が成功を生み出すと信じています。私たちの製品やカルチャーが、すべての人の視点や経験を反映し続けるために、人種、宗教、国籍、性自認や表現、性的指向、年齢、婚姻状況、退役軍人、障がいの有無に基づいて差別することは決してありません。すべての情報はEeo（雇用機会均等）ガイドラインに従い、機密として取り扱われます。

私たちのカルチャーや採用プロセスについて詳しく知りたい方は、Candidate Resource Hubをご覧ください。

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We are looking to speak to candidates who are based in New York City, NY for our hybrid working model.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Req ID: 3263243126

About 1password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Senior Customer Success Manager understands larger/enterprise-level Teams and Business customers’ structures and needs, and guides them through established best practices throughout their 1Password lifecycle working closely with Onboarding and Account Management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. As a Senior Customer Success Manager the individual influences not only their own customers and processes, but processes across the entire Customer Success organization.

What We'Re Looking For:

Book of Business Management
Product Knowledge
Customer Engagement
A proven track record with ideally 5+ years experience managing a book of business in a SaaS or tech environment servicing customers through strategic calls and engagements
Maintaining account-specific insights and data, to inform forecasting with the highest possible accuracy
Reviewing account-specific and overall book health in relation to business reviews and customer engagements
Balancing individual customer’s success with company needs and opportunities
A knack for learning things on your own and quickly adapting to new environments
You are no stranger to providing robust, product-based solutioning for clients, ensuring timely resolutions
Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them.
You enjoy translating technical terms for customers who find technology confusing or intimidating
Experiencing conducting Business Reviews, you have experience and are comfortable in working closely with executive leaders, and can navigate the nuances of working with different stakeholders to identify and drive value realization.
Familiarity with creating and executing on success plans to drive activation and engagement of customers
Working collaboratively with internal, cross-functional teams to ensure customer success
Strong communication skills using virtual collaboration tools. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning.

What You Can Expect:

Month 1
Month 3
Month 6
Get to know the product, our culture, the Customer Success processes, and the people you'll be working with.
Learn our CRM and other key GTM tools, what and how we track, and the benefits of keeping customer information within it updated.
By the end of the first month, you’ll be able to guide a larger or high potential customer through at least one level of the defined Customer Success process.
Can guide customers through their Customer Success journey with 1Password, using your relationship with our Onboarding and Account management teams to educate, provide feedback, and discover opportunities to grow.
Proactively report on customers’ needs and valuable feedback so marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product.
Build and maintain a healthy database of customers for whom you are the Trusted Advisor
Have developed your best personal approach and rhythm, analyzed our Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers to influence and iterate on best practices across internal teams.
Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes

USA-based roles only: The annual base salary for this role is between $90,000 USD and $122,000 USD and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $85,000 CAD and $115,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our Culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What We Offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health And Wellbeing

👶 Maternity and parental leave top-up programs

🩺 Competitive health benefits

🏝 Generous PTO policy

Growth And Future

📈 RSU program for most employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🏆 Peer-to-peer recognition through Bonusly

🌎 Remote-first work environment

*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You Belong Here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Right to work in the country

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

What makes our ride unique?
🤝 Our culture and strong values.
💪 Our career development philosophy.
🤝 Our commitment to being a force for good.

\n\n\n\n

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

Our People Care Analyst will support the people operation team in the monthly procedures to best fit our different demands making sure that we are meeting with local laws and regulations in international countries where we currently have activities.

The Journey

Administer HR daily operations, including employee records, system updates and document management
Sick Leaves – make sure all our employees provide sick leave certificates or the locally required documentation and make sure our payroll provider is informed
Explain the benefits for all new hires and current employees
Administer changes to salary, benefits, promotions, bonus, etc. and provide support to implement new Benefits packages or improve the current ones.
Support the rest of the People team or any other department that needs it for any topics related to our employees’ payroll, administration and benefits.
Onboard new employees and ensure they have access to necessary resources and tech. Employment documentation is signed according to local legislation and enrollment to their benefits according to local benefit policy.
Support employees on a day-to-day basis and answer questions about benefits, payroll, company policies, etc...
Treat employees as internal customers and facilitate day-to-day work life
Oversee and manage the administrative aspects of the employee lifecycle, ensuring seamless execution of processes from onboarding to offboarding, including maintaining accurate employment records, preparing employment documentation, facilitating changes to terms and conditions, and ensuring compliance with regional regulations throughout all stages of employment
Conduct and coordinate internal audits to ensure that employee files have all necessary documents for local compliance purposes and maintain employee files with all updated employee data
Researching, identifying flaws in processes and operations, and proposing improvements and changes.
Help keep our colleagues happy!

WHAT YOU WILL BRING TO THE RIDE

Minimum of 1 year of experience handling HR administration.
Knowledge of Payroll structure, Social Security, and Tax regulation and administration is a plus
Excellent data management skills - strong Excel and database management skills
Strong communication skills (both verbal and written) in Romanian and English
Proactive, hands-on and eager to get your hands dirty!
Detailed oriented – you are a freak when it comes to details
Always looking for ways to improve processes and optimizing coordination between colleagues.

Our core values are very important to us:

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves:

🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
🍔 Monthly Glovo credit to satisfy your cravings!
💳 Discounts on transportation, food, and even kindergarten expenses.
🏊 Discounted gym memberships to keep you energized.
🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
👪 Enhanced parental leave, and office-based nursery.
🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

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About Us:

Sauce Labs is the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed. The Sauce Labs Continuous Testing Cloud identifies quality signals in development and production, accelerating the ability to release and update web and mobile applications that look, function and perform exactly as they should on every browser, operating system and device, every single time. Sauce Labs is a privately held company funded by TPG and Riverwood Capital.

\n\n

The Role:

Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform to impact their business. This is an opportunity to be part of a high performing CS team and make a strategic contribution to the success of Sauce Labs. You will be building relationships with key customers and guiding them on their Test Automation journey. We're looking for someone who is passionate about making their customers successful, proactive in solving challenges, and can represent their customers’ needs within the business.

\n\n

Responsibilities:

Develop and nurture relationships across a portfolio of enterprise customers to increase their adoption and health scores to add value to their business.
Collaborate with Sales to develop strategic account plans, improve customer experience, and explore expansion opportunities.
Partner with customers to identify their strategic goals, business priorities, and initiatives to create success plans with clear metrics and engagement strategies.
Proactively monitor customer usage and health scores of Sauce products and take immediate action to mitigate and address issues.
Build relationships with multiple individuals in each account, including executive sponsors, economic buyers, and decision-makers.
Influence leaders to drive change across the customer organization.
Provide strategic advice and guidance to customers on effectively using Sauce products and schedule regular touch points to review progress and milestones.
Prepare and present quarterly Executive business reviews in partnership with Sales and product management.
Act as an advocate for customer needs/issues across product, marketing, and support functions.
Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage.
Responsible for measuring and proactively monitoring customer health scores to drive proactive engagement and address potential concerns before they escalate.
Work closely with your internal cross-functional departments, Sales, Renewals, Product, Support, and Legal, to influence them to address customer needs and drive successful outcomes.
Own and drive internal initiatives that enhance and grow the CS organization.
Travel and meet customers on-site as needed

\n\n

Required Skills:

5+ years of experience working as a Customer Success Manager, expanding business for SaaS solutions in digital product development, testing or DevOps.
Strong technical aptitude and ability to simplify complex concepts.
Proven ability to anticipate customer needs and drive scalable solutions
Genuine curiosity, plus desire to learn about existing and new tools in the testing ecosystem
The persistence to discover, develop and build relationships where none exists.
Ability to seek and identify new use cases which could benefit from continuous testing architecture
Ability to run technical demonstration sessions of newly released features and capabilities which could benefit customer goals and objectives
Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services
Excellent communication, written and presentation skills
Willingness to provide context on issues and communicate appropriate urgency when collaborating cross-functionally
Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities
Experience with CSM tools, i.e Gainsight.
Bachelor’s Degree or equivalent experience

\n\n

Nice To Haves:

Familiarity with test automation languages such as Selenium and Appium a plus
Understanding of the, SDLC, software development processes (Agile, CI/CD) and tools
Experience working with Global 2000 customers

\n\n

We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office. Those hired remotely must be able and willing to travel to an office as required by the specific role.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services

We are excited to share the base salary for this position exclusive of fringe benefits, potential bonuses or stock-based compensation. Your base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience, along with its relationship to the base salaries of current team members at Sauce Labs that are similarly situated.

Benefits and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance. In addition, Sauce Labs offers parental leave benefits, flexible time off, professional development, and a 401(k) retirement plan with match. To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.US Compensation Range$115,000—$135,000 USD","hiringOrganization":{"@type":"Organization","name":"Sauce Labs","sameAs":"https://saucelabs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Company Description

Join us to transform the way the world works.

Job Description

At LinkedIn, the Customer Success Manager (CSM) partners closely with Relationship Managers to ensure LinkedIn Enterprise Customers achieve a significant return on investment, and feel successful with their LinkedIn Sales solution. The CSM serves as a key consultant to assigned accounts, to support effective onboarding, complex implementation and driving engagement of products and services to new and existing customers.

As a Customer Success Manager for Sales Solutions, you will ensure customer success by liaising with key stakeholders (c-level executives, sales leaders, program managers) within our customer base to plan and drive social selling programs. Taking a consultative and prescriptive approach to our customers is crucial, acting as their trusted advisor and consistently showing the value and ROI our solution can offer. Sales Navigator is constantly evolving through integrations with CRM, Marketing Automation, Business Intelligence, Sales Acceleration and Web Conferring applications, a core part of this role will be empowering our customers to activate these by showing how critical they are to help their business to thrive. Our main goal is to achieve our customers outcomes by turning the vision they hold for their business into a reality. You will be a change management leader, helping your clients adopt modern selling best practices through regular success coaching. You will be a product expert, supporting product adoption via webinars and onsite sessions; and you will be a core part of LinkedIn’s retention strategy, preventing customer attrition (churn) by ensuring customers get value from their investment in Sales Navigator. 
\n
\nResponsibilities

Partner with the Relationship Managers on assigned accounts to educate clients on the optimal way to implement a successful modern selling program using LinkedIn’s Sales Navigator platform, in order to drive overall customer adoption and success
Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our LinkedIn Sales Solution to our customers organizational objectives, initiatives and strategies. Ability to prove ROI. 
Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics review 
Think scale, encouraging clients to utilize appropriate LinkedIn resources (i.e. community forums, Customer hub, workshops, etc.) to increase their proficiency with Sales Navigator and with other modern selling features on the LinkedIn platform 
Mitigate churn by tracking customer activity and creating custom plans for accounts at risk; partner with RM on mitigation strategies including attendance at QBRs where necessary
Proactively identify risk and deliver coaching/training to improve utilization of low usage clients 
Monitor customer engagement and health metrics in assigned accounts, analyses and develop strategies to increase usage i.e. sales leadership educational sessions, best practices workshop
Document all communication with users and accounts accurately and in a timely manner via system tools (Salesforce.com). Ensure that issues are escalated appropriately to appropriate internal departments and management
Use LinkedIn, client and other data to derive insights to drive greater client engagement 
Become a client partner in maximizing the benefits of their investment with Sales Navigator 
Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs

Qualifications

Basic Qualifications

5+ years working in a Customer Success and/or Management Consultancy role

Preferred Qualifications

Strong knowledge of the Customer Success Industry
Ability to understand your customer’s business objectives and challenges and define strategies to implement modern selling programs to help them achieve those objectives.
Establish and grow trusted relationships with internal stakeholders and clients to allow you to be a trusted advisor and consultant, and a modern selling industry expert.
Experience presenting to large audiences e.g. Sales Kick-offs, Executive Forums
Experience implementing change management best practices to drive product or process adoption 
Experience driving large scale global deployments
Excellent organizational, project management, consulting and time management skills
Experience analyzing data, trends and client information to identify product or service growth opportunities
Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)

Suggested Skills:

Relationship Building
Stakeholder Management 
Account Management

Additional Information

Global Data Privacy Notice for Job Candidates 

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At Blackbaud, we are committed to powering an Ecosystem of Good®—a connected network of people and organizations working together to build a better world. As a Senior Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a strategic partner to our customers across the social good sector. You will guide them in leveraging Blackbaud’s cloud solutions, services, and data intelligence to achieve meaningful, measurable outcomes aligned with their organizational goals.

This role is both proactive and consultative, requiring a deep understanding of customer needs, industry best practices, and the value our technology delivers. You will lead success planning, drive adoption, monitor customer health, and foster long-term relationships that result in retention, growth, and advocacy. As a strategic partner, you will collaborate across internal teams and use data-driven insights to anticipate challenges, identify opportunities, and ensure customers realize the full potential of their investment in Blackbaud.

Senior CSMs are expected to operate with a high level of autonomy and strategic influence, engaging with executive stakeholders and contributing to cross-functional initiatives that enhance the overall customer experience. Your work will directly impact customer satisfaction, loyalty, and the expansion of Blackbaud’s footprint within the social good community.

What You’Ll Do:

Customer Partnership & Strategy
Build strategic relationships with executives and key stakeholders.
Drive usage and value realization of YourCause solutions.
Develop and execute joint success plans supported by executive business reviews.
Onboard new customers and ensure effective use of available resources (support, training, community, etc.).
Customer Health & Retention
Monitor product usage and sentiment data to identify risks and opportunities.
Respond to survey feedback and proactively manage wellness plans for at-risk customers.
Protect recurring revenue through proactive sentiment tracking and wellness planning.
Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients.
Growth & Advocacy
Identify and support expansion opportunities in collaboration with sales.
Foster loyalty and develop customer champions through reference programs, stories, and event participation.
Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs).

What You’Ll Bring:

3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.
Proven success in relationship-building and customer service.
Strong communication and presentation skills.
Experience engaging with c-suite executives and managing sensitive discussions.
Ability to derive insights from data and demonstrate cloud technology.
Self-starter with a collaborative mindset and global perspective.
Familiarity with Blackbaud solutions is a plus.
Passion for helping others and driving social impact.

#Li-Remote

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com.

The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-First Workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer For Vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition Reimbursement Program

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Bring your monitoring expertise to the forefront of innovation. We are looking for a Clinical Research Associate (CRA II) to join our A-team (hybrid). As a CRA II at Allucent, you will independently control and monitor investigational sites, pro-actively detect issues, provide solutions to ensure clinical studies are performed according to the trial protocol and in compliance with SOPs, applicable regulations, and the principles of Good Clinical Practice.

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe. At Allucent we are big enough to deliver and small enough to care. We know all our colleagues by name and work together as a team to make everyone SHINE.

The Role

As a CRA II, you will take the lead on monitoring activities, owning your sites and relationships with investigators. You’ll be the bridge between sponsor and site, ensuring trial integrity while being supported by a collaborative, experienced team. This includes work related to regulatory affairs, site activation processes—including contracting and start-up activities—to ensure smooth and compliant study execution. You will travel throughout Romania. This

Main Responsibilities:

Independently manage all aspects of monitoring for assigned clinical trials across study phases, including site initiation, routine monitoring, and close-out visits.
Ensure compliance with protocols, GCP, ICH, SOPs, and applicable regulatory requirements.
Build strong site relationships, acting as a primary point of contact and ensuring high-quality data collection.
Identify and resolve site issues, escalating as needed to maintain trial integrity and patient safety.
Activities around regulatory affairs, site activation and study-startup.

Requirements

You’re an experienced CRA ready to take the next step with a company that truly values your expertise and independence. You thrive in an agile, collaborative environment and want to be part of a team making a real impact.

Experience leading monitoring activities in complex trials, ideally in oncology or rare disease with a minimum of at least 3 years’ experience.
Strong understanding of ICH-GCP and regulatory guidelines.
Clear and confident communicator in English and Romanian.
Comfortable working independently and managing priorities.
Willingness to travel in Romania , as required.

Benefits

About Allucent

Our mission is to help bring new therapies to light. When you work at Allucent, that means applying your unique skill set, expertise, and knowledge to build partnerships with our clients in their pursuit to develop new, life-improving treatments.

If you're passionate about helping customers develop new pharmaceuticals and biologics; have an entrepreneurial spirit; and ready to join other science, business, and operations leaders, we would love to get to learn more about how we can help each other grow.

Together we SHINE. Find more information about our values.

Apply Now!

If you are interested in this role please apply through the button or for more information reach out to Yael Kokernoot, yael.kokernoot@allucent.com

Disclaimers:

*Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.

“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”

#Li-Yk1 #Li-Remote

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Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

Customer Success is a key role to ensure Workday’s customer happiness and success. The team are key players in the support of our customers on their Workday journey.

They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team

About The Role

The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the DACH region, having control of your own schedule and customer interactions.

What You’Ll Be Doing:

This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
Improving customer relationships as needed for prospect references.

About You

Basic Qualifications

Proven experience and functional domain expertise with Financial Management or ERP
6+ Project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation

Other Qualifications

Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
Experience working as a Customer Success Manager or similar client facing role for a SaaS company
Consulting experience either as an internal consultant or with a consulting/software company desired
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Ability to travel up to 35%
Proficiency in English and German is essential
Zurich. Munich or Berlin based only

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.

Tremendous is profitable and growing without outside investors. Join us before the next international offsite!

About The Role

We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

What You'Ll Do

Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions

You Have

5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
Experience at a high-growth B2B startup strongly preferred
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with the ability to build rapport at all levels of an organization

You'll thrive here if you're

Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
Naturally empathetic with both customers and internal stakeholders
Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment

Why work with us

You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.
Competitive pay, equity and benefits. The base salary for this role is $180,000 - $220,000.
We're a remote company. Work from wherever you want in the Americas.
Smart people and a great culture. See our company handbook.

","hiringOrganization":{"@type":"Organization","name":"Tremendous","sameAs":"https://handbook.tremendous.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About The Role:

We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

What You'Ll Be Working On:

Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
Customer Advocacy: Work on case studies to highlight customer successes.
Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You'll Bring to the Team:

Educational Background: Bachelor’s degree in Business, Engineering, or a related field. Advanced degree preferred.
Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Restricted Stock Units in a fast growing, well-funded technology company

Benefits:

Industry Competitive Pay
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell Phone Reimbursement
Tuition Reimbursement
Subscription to the Calm app
Metlife Legal
Company paid commuter benefit; $300/month

Compensation Range

Compensation will be paid in the range of up to $144,000 -$165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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👋 Hello from the Recruiting Team at Customer.io! We're looking for a Senior Customer Success Manager based in the UK or Ireland who will focus on our Enterprise customer segment to join our growing team.

As a Senior Customer Success Manager at Customer.io, you’ll specialize in our largest and most strategic accounts to manage successful onboarding and ongoing support. In each phase of the customer lifecycle you’ll work with key customer contacts to understand cross organizational goals and help them prioritize and optimize their implementation of Customer.io. You’ll use your knowledge of the customer’s business and overarching objectives paired with your expert knowledge of the platform to introduce new use cases and features that lead to the desired outcomes.

You’ll lead with empathy and problem solving to guide assigned customers through key milestones of the customer journey. Tasked with getting tactical or strategic questions answered for customers, you’ll collaborate with customer success enablement, technical support, sales, product, and engineering (when appropriate. When it comes time to renew and/or expand, you’ll work closely with the Account Managers on our commercial team to strategize and execute an on-time renewal.

We don’t need you to be an expert at marketing - but rather, an expert at understanding your customers’ business and translating that into consultative guidance. You’ll be confident in facilitating conversations around data and integrations to identify key pain points for the customer and enlist the help of our Technical Support and Product teams to find solutions and advocate for change.

We are building for the future of our Customer Success org and we are looking for someone with opinions on best practice and experience working with Enterprise customers. Collaborating with the other Customer.io CS experts on our team, you will help shape and expand the Enterprise offering at Customer.io.

Some Things You'Ll Do

Maintain consistent execution against 3 main KPIs across your book of business: 1) Gross Revenue Retention 2) Net Revenue Expansion 3) Customer Value Realisation
Collaborate with Account Executives and Solutions Architects on internal handover of new customers
Transition calls with key stakeholders to outline the general onboarding plan and timetable
Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
Plan and organize the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
Be your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
Proactively consult customers on implementation to achieve complex initiatives at scale
Maintain regular contact with the customer after the onboarding process is complete to stay up-to-date on progress and proactively offer solutions
Ensure high quality mutual success plans are in place to deliver value against your customers’ stated goals. Also, collaborate with your partners in the Account Management team to ensure that effective account plans are in place to deliver exceptional renewal outcomes
Act as a project manager for escalations and development projects that will involve cross-functional partners
Quarterly meetings with your point of contacts to align on strategic goals - also review new features, strategize adoption, and collect feedback
Semi-annual Executive Business reviews with C-suite executives and other key stake holders to collaborate on successful initiatives and opportunities for the partnership
Relay key learnings, trends and insights from working with Enterprise customers to internal departments and collaborating on the resulting action items
Assess the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year - you will have a clear, objective, renewal forecast perspective based on data

About You

You’re curious and enjoy learning about different businesses and industries and what makes them successful - asking great questions is second nature to you
You’ve got a thirst for knowledge, and are keen to understand our platform
Creative problem solver who can understand the customer objective and find the best solution regardless of what the customer is asking for
You’re calm under stress and not easily rattled
You’re not shy to speak up on behalf of a customer when there’s something we can do to provide a better experience
You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our Customer Success program

What We'Re Looking For

You can demonstrate a track record in delivering exceptional gross retention figures, impressive net revenue expansion results and strategic plans that deliver value outcomes
You’re based in EMEA timezones
You have at least 3-4 years of experience in Customer Success working in SaaS - you can articulate how you’ve consistently delivered against targets over your career
You have experience working with Enterprise customers and are familiar with the organizational complexities that come along with high profile initiatives
You’re comfortable owning revenue outcomes and collaborating with commercial partners to translate value into renewal/expansion strategy
You have experience with deep understanding of customers’ organizational goals and translating intended outcomes to mutual success plans to get there
You are well-practiced in planning and delivering world-class Executive Business Reviews. You know how to capture the attention of C-suite stakeholders and leave them feeling like our partnership is a strategic priority
You have experience communicating with software developers and/or technical end users in a technical capacity
You’ve seen what the gold standard of Customer Success execution looks like across different businesses or industries
You are opinionated about the customer experience and understand how to influence your clients with well-supported, consultative, recommendations

Bonus Points!!

You’ve been responsible for designing lifecycle messages or working as a CSM in the marketing automation space
You can hold business conversations in French, Spanish or Russian

About Customer.Io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $95,000 USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

Here's what you can expect from our hiring process:

\n30-minute video call with a Recruiter\n
\n45-minute video call with the Hiring Manager\n
\n
Research Week
\n
\nMock Call with three potential team members\n

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join Us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

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Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A Senior Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. This role is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.

Qualifications

Delivery project experience with IFS Maintenix in customer-facing roles
Strong knowledge of, and experience in, Aerospace & Defense (A&D) industries
Has familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers
Strong acumen on IFS implementation and upgrade delivery methodology and delivery service offerings
Familiarization with, and ability to navigate IFS's internal organizational structure and departments to obtain required information and support in a timely manner
Owning and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners
Highlighting and actioning delivery-related risk at IFS’s end-customers for both IFS GCS-led delivery as well as Partner-led delivery
Ability to lead through influence and trust both internally within IFS and externally with Customers and Partners
Knowledge of the Business Value Assessment (BVA) tools and overall process.
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner
Understanding of subscription services and able to support renewal process of both services and licenses with engagement required to secure revenue.
Leading executive steering committee meetings with customers and communication to IFS SLT on progress.
Driven to secure IFS references and regular reporting through the VOC process.
Communication and collaboration with Sales on any potential upsell opportunities.
Communication with Global Delivery SLT on any potential escalations needed.
Fluency in English and local language (verbal and written).
Ability to navigate within other IFS departments such as Support, R&D, and Sales.
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
Bachelor’s degree, master’s degree or equivalent work experience in a relevant field.
Active listening, strong interpersonal communications, and relationship building.
Excellent communication and relationship management skills.
Experience in building, maintaining, and evolving relationships with executives.
Domain knowledge of IFS Applications.

What We’Re Offering

Salary Range: $120,000 - $135,000 CAD plus 15% variable compensation
Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
Group RRSP with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

","hiringOrganization":{"@type":"Organization","name":"IFS","sameAs":"https://www.ifs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ottawa, ON, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Senior Software Engineer - Business Systems (Billing & Invoicing), Romania","datePosted":"2025-09-15","description":"

Location
Our Senior Software Engineer will be an integral part of our Business Systems Engineering team. This role is based remotely as a full-time employee in the UK, Ireland, Estonia, Netherlands, Sweden, Spain and Israel. We are also open to contractors in Eastern Europe and Portugal.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
As a Senior Software Engineer focusing on Business Systems, you will be actively involved in the planning, design, and implementation of improvements and new features for our critical billing and invoicing systems. You'll be a key contributor to the ongoing development of these strategic platforms, and you will lead collaborations on integrations with other business systems. This role requires a keen interest in understanding complex business processes, engaging with stakeholders to identify challenges, and guiding the development of innovative solutions to streamline operations. You’ll work closely with product managers, finance teams, and other developers across teams, participate in product decision-making, and have end-to-end ownership of projects. This is an opportunity to lead and shape the efficiency and accuracy of DoiT’s core financial operations.

Responsibilities

Leading feature implementation. From the proposal, through spec and implementation, to maintenance. You're expected to propose things that you think can be a good addition to the products and guide their execution.
Collaborating and problem-solving. Actively engage with business stakeholders (especially finance and operations) to understand their needs, identify inefficiencies in current billing and invoicing processes, and propose and lead the development of technical solutions.
Reviewing code. We believe in code reviews. And you will soon start reviewing pull requests as well! You will also mentor junior engineers on best practices for code quality and maintainability.
Improving the health of the codebase. We’re mindful of accumulating technical debt. We dedicate one day per week to housekeeping, and you will guide efforts to improve code health.
Providing feedback and technical guidance. The team plans and discusses the upcoming work. We provide feedback to each other, trying to find challenges and unknowns as early as possible. You will provide technical leadership and mentorship to the team.

Qualifications

5+ years of software development experience, with at least 2 years in a lead or senior technical role.
A Full Stack engineer or a Backend engineer with a desire to learn to become a Full Stack engineer.
A solid understanding of programming languages, with 3+ years of hands-on experience in Go, and ideally knowledge of Python, React and Node.js. Experience with other languages is a strong plus, and you should be eager to learn and embrace new technologies.
Embraces continuous development and learning.
Strong knowledge of software engineering practices, design patterns, and architectural principles.
Demonstrated passion for creating high-quality web/SaaS apps.
Experience with Git/GitHub.
Excellent communication skills in English, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
Self-organized, Goal-oriented, self-motivated individual who is confident, thorough and tenacious.
Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.
A great sense of humor and enjoys having fun at work.
Demonstrated ability to engage with non-technical stakeholders, understand their business challenges, and translate those into technical requirements and solutions.
A strong interest in optimizing business processes and finding creative solutions to operational hurdles.
Proven experience in leading technical projects from conception to deployment.

Bonus Points

Experience with business systems such as Oracle NetSuite, DealHub and SalesForce.
Experience with business processing tools like Workato and Fivetran.
Advantageous to have experience developing solutions in the Cloud, and/or using Cloud services.
Are you a Do’er?
Be your truest self. Work on your terms. Make a difference.

\n\n

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#Li-Remote

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Company Description

Job Description

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.\n
Experience in SaaS or IT Industry: Ideally experience working within the public sector industry
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Must be eligible for full UK security clearance.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

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Location
The Senior Software Engineer will be an integral part of our Engineering teams in EMEA.
This role is based remotely as a full-time employee in the UK, Ireland, Estonia, Netherlands, Sweden and Spain. We are also open to contractors in Eastern Europe and Portugal.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.
Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
We are looking for a Senior Software Engineer who is comfortable operating at the intersection of large-scale data systems and modern backend development. This role blends data pipeline engineering, distributed system design, and multi-cloud expertise to help us evolve our DoiT Cloud Intelligence (DCI) product. You’ll work on building and scaling backend services, integrating billing and usage data across cloud providers, and ensuring our systems are reliable, performant, and cost-efficient. Beyond data, you’ll also play a key role in core platform engineering: designing APIs, building tools, and contributing to the services that power our product suite.

Responsibilities

Design, build, and scale backend services in Go and TypeScript that integrate deeply with large-scale data pipelines.
Work closely with the billing data team on analysis, optimization, recalculation, and delivery of accurate cloud billing data.
Collaborate with engineering teams to improve data pipelines and integrate them into product-facing services.
Contribute to platform code and infrastructure that supports billing calculations and cloud analytics.
Implement monitoring, observability, and reliability practices for both backend services and data systems.
Drive best practices around backend architecture, data processing, and system design in multi-cloud environments (AWS and GCP).Qualifications
5+ years of experience as a backend engineer, with exposure to large-scale data systems in production.
Strong programming skills in Go and/or TypeScript (Python definitely a plus).
Proven experience designing and maintaining scalable APIs and services.
Proficiency in SQL and experience with analytical databases (e.g., BigQuery, ClickHouse, Redshift, Snowflake).
Deep understanding of cloud infrastructure (AWS and GCP preferred).
Knowledge of AWS billing and cost optimization is a strong plus.
Comfortable collaborating across product and engineering teams.
Excellent communication skills in English, both written and verbal.
Self-motivated, adaptable, and effective in a fast-moving environment.
A great sense of humor and enjoys having fun at work

\n\n

Bonus Points

BA/BS degree or equivalent practical experience.
Experience with performance tuning and cost optimization for large-scale data systems.
Familiarity with Kubernetes and modern DevOps practices.

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.
We thought so too, but we’re here and happy we hit that ‘apply’ button.
Unlimited PTO
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

\n\n

#Li-Remote

\n","hiringOrganization":{"@type":"Organization","name":"DoiT International","sameAs":"https://www.doit-intl.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote EMEA"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Entry-Level AI Data Rater - Italian (Romania)","datePosted":"2025-09-15","description":"OVERVIEW
Are you tech-savvy? Have a passion for quality? We are looking for Data Raters to work on projects aimed at advancing AI technologies. Join us for a unique chance to kickstart your career in the AI field!
This project is an excellent starting point for entry-level candidates. We offer comprehensive learning support, making it a great opportunity to gain experience in data annotation and data rating within the AI field—an industry currently in high demand for skilled specialists, especially those with expertise in localization and linguistic proficiency.
MAIN DUTIES:
*Follow guidelines to check the quality of filters and options in desktop and mobile views.*Check if filters and options help customers make decisions or suggest good alternative products.*Ensure filters and options match what customers are looking for based on their queries.*Determine if the filters and options are relevant and reflect the customer’s preferences.*Review your assessments for accuracy and consistency
Project Details
Start Date: Immediately after completing the qualification process.Duration: OngoingSchedule: 5 -15 hours weekly; set your own schedule. This is a freelance opportunity; the workload is based on project needs. Weekly hours may vary.Employment Type: Freelance/Independent ContractLocation: RemoteLanguage: ItalianPay Rate: $8/hour - Based on tasks completed
By applying, you'll become part of our Freelance community, opening doors to a range of projects tailored to your skills and availability, particularly highlighting localization and linguistic expertise.
Payment rates for future projects may vary, ensuring fair compensation that reflects your location, industry, and skill set.
Joining us means contributing to our current project and becoming part of our dynamic network.
This is a unique chance to enhance global user experiences and apply your language skills in meaningful ways.\n

Requirements

Fully Proficient in Italian
Proficient in English
Web-savvy and able to work in a fast-paced environment
Preferably, prior experience or familiarity with Relevance tasks and expertise in e-commerce searches/websites.
Excellent online research skills
Attention to detail
Ability to conduct thorough research within specified time constraints and effectively managing short throughputs.
Reliable computer system and internet connection
Must sign a Non-Disclosure Agreement to protect client confidentiality
Completion of a language assessment, learning module, and a mandatory quality test is required prior to starting work.

When you join Welocalize, you have the opportunity to bring your career to the next level: ... receive steady volume of work and long-term partnership {where this applies} ... professional development: work on exciting projects that will empower you keep learning and growing... work with multicultural, international team with a great variety of documents and content types ... 24-hour 6-day a week support from our Community team.
If this opportunity sounds appealing to you, apply below.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com","hiringOrganization":{"@type":"Organization","name":"Welocalize","sameAs":"https://www.welocalize.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Romania","addressCountry":"Romania","addressRegion":"Europe"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Entry-Level AI Data Rater - Swedish (Romania)","datePosted":"2025-09-15","description":"Job Reference: #LI-JG1
OVERVIEW
Are you tech-savvy? Have a passion for quality? We are looking for Data Raters to work on projects aimed at advancing AI technologies. Join us for a unique chance to kickstart your career in the AI field!
This project is an excellent starting point for entry-level candidates. We offer comprehensive learning support, making it a great opportunity to gain experience in data annotation and data rating within the AI field—an industry currently in high demand for skilled specialists, especially those with expertise in localization and linguistic proficiency.
MAIN DUTIES:
*Follow guidelines to check the quality of filters and options in desktop and mobile views.*Check if filters and options help customers make decisions or suggest good alternative products.*Ensure filters and options match what customers are looking for based on their queries.*Determine if the filters and options are relevant and reflect the customer’s preferences.*Review your assessments for accuracy and consistency
Project Details
Start Date: Immediately after completing the qualification process.Duration: OngoingSchedule: 5 -15 hours weekly; set your own schedule. This is a freelance opportunity; the workload is based on project needs. Weekly hours may vary.Employment Type: Freelance/Independent ContractLocation: RemoteLanguage: SwedishPay Rate: $10/hour - Based on tasks completed
By applying, you'll become part of our Freelance community, opening doors to a range of projects tailored to your skills and availability, particularly highlighting localization and linguistic expertise.
Payment rates for future projects may vary, ensuring fair compensation that reflects your location, industry, and skill set.
Joining us means contributing to our current project and becoming part of our dynamic network.
This is a unique chance to enhance global user experiences and apply your language skills in meaningful ways.\n

Requirements

Fully Proficient in Swedish
Proficient in English
Web-savvy and able to work in a fast-paced environment
Preferably, prior experience or familiarity with Relevance tasks and expertise in e-commerce searches/websites.
Excellent online research skills
Attention to detail
Ability to conduct thorough research within specified time constraints and effectively managing short throughputs.
Reliable computer system and internet connection
Must sign a Non-Disclosure Agreement to protect client confidentiality
Completion of a language assessment, learning module, and a mandatory quality test is required prior to starting work.

About Flywheel

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Available Locations: Bangalore, India

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​

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