{"@context":"https://schema.org","@type":"ItemList","name":"Senior Customer Success Manager - Job Description, Salary, Skills","description":"Discover the role of a Senior Customer Success Manager, including job responsibilities, salary range, and required skills. Learn about the growing job market for Customer Success Managers and the importance of work-life balance in this role.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"Retail Visual Merchandising Supervisor - 5th Ave, 6525, New York City, NY","datePosted":"2025-09-20","description":"

At adidas we have been challenging the status quo for over 70 years and we’re not done yet.

We are calling all supervisors who don’t accept what “was” or what “is,” but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, we are humbled that this has allowed us to be recognized as one of the “world’s most attractive employers.”

We also understand that the future runs on diverse and fresh perspectives. True to this spirit, we believe in assembling talented teams from far and wide and unite by a common goal: to be the best sports company in the world.

We could list tired, old bullet points about supervisor tasks but we’re confident you already know that. Here’s a bit about the kind of supervisors we are looking for:

Creators- If you want to build a tomorrow better than the day that came before, you’re a creator. Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just don’t see.

Confidence- Use your retail experience to exceed customer expectations and help guide store associates. Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.

Collaborator – You thrive on building relationships and working with your team.

Ready to apply? Here’s what you need to know:

Availability must be flexible and include evenings and weekends.
Must possess and consistently exhibit the competencies relative to the position.
Skilled in operating personal computers, POS systems, and various software packages including MS office.
Ability to learn and adapt quickly in a fast-paced environment.
Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
Ability to operate independently and with discretion and work effectively under pressure.
Demonstrates an inspirational attitude that contributes to a positive team environment.
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
Well developed ability to speak, read, comprehend, and write English
Ability to maintain reliable and consistent attendance and punctuality.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
Must be 18 years or older.
High school diploma or general education degree (GED)
Minimum 12 months experience working in a retail environment.
Advanced selling experience and comprehensive product, retail and industry understanding.

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Why adidas? Here’s just some of the rewards:

Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best. We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.
adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
Employees are eligible to earn monthly and quarterly incentives. Employees accrue prorated flexible time off in the amount .3512 hours per day that increases with years of service, seven paid holidays throughout the calendar year and Service Time Off during milestone years.
Though our teammates hail from all corners of the world, our working language is English.

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adidas participates in E-Verify. For more information, visit https://www.uscis.gov/e-verify.

","hiringOrganization":{"@type":"Organization","name":"adidas","sameAs":"https://www.adidas-group.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City, NY, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Senior Account Executive, Pathology Sales- Oncology Division (New York City)","datePosted":"2025-09-19","description":"

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Job Description

Oncology Sales is a dedicated organization inside of Guardant Health focused on the commercialization of the Guardant 360® and Reveal® portfolio. The Oncology Sales’ singular focus on bringing our early to advanced-stage cancer tests to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the patient population who can benefit from our advanced analytics and proprietary testing.

About The Role:

The Pathology Account Executive is responsible for driving growth in diagnostic pathology and precision oncology accounts by building strong partnerships with healthcare providers. This role focuses on increasing tissue testing volume through strategic sales, education, and account development across hospitals, oncology centers, and physician networks.

Core Responsibilities

Tissue Volume Growth

Primary Goal: Drive overall 360 tissue volume in assigned / overlapping regions.
Promote the adoption of precision oncology diagnostics and the Guardant Health testing portfolio with the focus on driving 360 tissue.

Sales & Business Development

Execute Laboratory Service Agreements and break down ordering barriers in accounts. Working with legal and the internal pathology operations manager on timely execution of agreements
Negotiate pricing agreements based on a tied pricing schedule and facilitate escalation of pricing exceptions outside of guardrails.
Work with the KAD and KAM overlapping the region on higher level partnership agreements and contracts. Ex: Data sharing, EMR integrations,
Present Guardant services and solutions to C-level executives in hospitals and pathology departments.
Target and close new business opportunities for tissue testing in pathology accounts in the community oncology setting and at academic cancer centers.
Manage and expand existing accounts to ensure client satisfaction and retention.
Collaborate with internal teams (medical, billing, operations) to resolve client issues.
Forecast sales and manage account pipelines via CRM
Facilitate obtaining FFPE tissue processing agreements, where needed, and agreements for reimbursement of slide processing / cutting in place with the hospitals and or path labs

Client Relationship Building Establish and nurture long-term relationships with:

Pathologists – (Chief of pathology)
Oncologists
Hospital administrators
Oncology and pathology department staff

Education & Training

Deliver in-field training on pathology workflows, diagnostic tests, and technology solutions
Build clinical consensus on complex molecular diagnostic pathways
Train healthcare staff on EMR-integrated oncology workflows

Strategic Collaboration Work in coordination with multiple cross functional partners (Oncology Sales Team, Medical Affairs, IT, Customer Service, and Key Accounts

Collaborate with leading healthcare professionals in oncology and pathology innovation

Qualifications

7+ years in account management in pathology sales, diagnostics, lab services, or oncology-related roles (highly prefer experience selling in diagnostics directly to Pathologists)
Deep knowledge of FFPE Tissue based NGS / CGP testing
Deep knowledge of pathology workflows, molecular diagnostics, or oncology therapeutic areas.
A customer-first mindset and the ability to influence clinical decision-makers with empathy and clarity.
Demonstrated track record of delivering results in a consultative sales environment.
Familiarity with pathology billing, reimbursement, and lab contracting a plus.
Proficiency with CRM tools (Salesforce preferred) and Microsoft Office Suite.
Ability to travel >50% within your territory.

Education:

Bachelor’s degree in life sciences, pathology, business, or a related field required. Advanced degree or clinical/lab background a plus.

Additional Information

The US base salary range for this full-time position is $158,400 to $237,600. The range does not include benefits and if applicable, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role, with the exception of any locations specifically referenced below (if any).

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/

#Li-Ut

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About Flywheel

\nFlywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.\nOpportunity \n\n

Perpetua, from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients, drive measurable value, and champion world-class client experiences. If you thrive at the intersection of data, technology, and client success, and want to make a significant impact at a high-growth SaaS company.

In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segment within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world’s smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically.

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What You'Ll Do:

Drive optimal results across a book of high-value clients - conversion, retention, adoption, CSAT – and monitor client health to address risk promptly and maximize client lifetime value.
Lead onboarding experiences for new clients, ensuring quick time-to-value and high-engagement transition onto the Perpetua platform from day one.
Build and expand relationships with key client stakeholders, from end users to senior executives, serving as a trusted advisor and go-to partner for success on the Perpetua platform.
Partner with clients to develop, track and update tailored success plans that empower them to meet and exceed their evolving business and advertising objectives.
Conduct regular tailored product training, strategy sessions and QBRs with key stakeholders, delivering data-driven performance reviews, actionable insights and industry thought leadership.
Serve as the voice of the client, partnering with the Product and Engineering teams to shape product innovation and roadmap decisions based on client feedback.
Proactively identify upsell, expansion, and partnership opportunities with clients to support Flywheel’s growth and promote client advocacy.
Collaborate effectively with Sales, Marketing, and other client-facing teams to ensure a unified client experience and accelerate client success stories.

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Who You Are:

4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.
Highly analytical, with a track record of leveraging data to inform decision-making, optimize campaigns, and communicate performance insights.
Superior written and verbal communication skills, with experience engaging executive audiences, leading presentations, and building trusted partnerships.
Passionate about building strong, consultative relationships with clients and stakeholders; skilled at understanding business needs and translating them into actionable strategies.
Adept at quickly mastering new technologies and staying current with industry trends in retail media, e-commerce, or advertising technology.
Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation.
Experience in media management or ad operations at an agency would be highly valued.
Collaborative and adaptable, with experience working cross-functionally to achieve shared goals.

#Li-Ag1

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Working At Flywheel

\nWe are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.\n

We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
Flexible vacation time
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
So you know: The hired candidate will be required to complete a background check
Learn more about us here: Life at Flywheel

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The Interview Process:

\nEvery role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.\n \nEvery role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.\n

Inclusive Workforce

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Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

\nFor more information about what data we collect and how we use it, please refer to our Privacy Policy.\n\n \nIMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.\n \n\nPlease note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. \n\n \n#LI-HYBRID","hiringOrganization":{"@type":"Organization","name":"Flywheel Digital","sameAs":"https://www.flywheeldigital.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, Ontario, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Floor Lead - Flagship Store, New York City","datePosted":"2025-09-19","description":"

We are hiring a Floor Lead for our upcoming Flagship store in New York City!

As a Floor Lead at Gymshark, you’ll be an aspiring leader, driving store performance and ensuring that every customer experience reflects our brand’s values of empowerment, inclusivity, and community. You’ll lead by example, supporting your team in delivering exceptional service, product knowledge, and operational excellence.

With a passion for fitness and fashion, you'll help coach and mentor your team, ensuring they are equipped to provide a seamless shopping experience.

What You'Ll Be Doing:

Representing Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring your team to do the same
Assisting with the day-to-day operations of the store, ensuring efficient execution of daily tasks and contributing to the store’s strategic goals
Identifying growth opportunities within your team, providing in-the-moment coaching, feedback, and support to foster personal and professional development
Leading by example to achieve KPIs, driving team performance through motivation, leadership, and accountability
Be a role model for outstanding customer service, product knowledge, and operational excellence, ensuring every customer has an exceptional experience
Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards
Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment
Feedback and contribute to a culture of continuous learning, both individually
Frequently moves boxes weighing up to 50 pounds across the office for various needs
Keyholder responsibility opening and closing the store

What You'Ll Need:

Customer Service Excellence – Ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience in a fast paced retail store
Leadership – Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback
Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information
Sales Skills – Ability to identify customer needs and upsell or cross-sell products to maximize sales while maintaining a focus on customer satisfaction
Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store
Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service
Attention to Detail – Ability to ensure the store is tidy, products are well-organized, and stock is accurately managed to create a welcoming shopping environment
Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions
Multitasking – Managing multiple tasks, such as assisting customers, restocking shelves, and processing transactions, while maintaining efficiency and focus
Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands
Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration
Product Handling & Stock Management – Assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed
Key holder – Previous responsibility of being a key holder

Compensation Range

The range is between $21.00 - $24.00 and the hourly rate offered is based on market, experience, and skills

*All benefits are non-contractual, and Gymshark may amend, terminate, or enhance the benefits provided you and our other employees from time to time as it deems appropriate.

Belonging At Gymshark.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email peopleteamusa@gymshark.com.

","hiringOrganization":{"@type":"Organization","name":"Gymshark","sameAs":"https://www.gymshark.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, New York, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager | Sweden","datePosted":"2025-09-19","description":"

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. Develop and execute comprehensive account strategies for long-term success.
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

Fluent level of Swedish and English
You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

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Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment. 

As a CSM you will be tasked with:  

Serving as a Customer Champion and Advocate 
Helping Customers realize value from their investment 
Partnering on customer retention and expansion.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions. 

Responsibilities Include:

Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers   
Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk 
Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value 
Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews. 
Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews 
Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options. 
Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows 
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success 
Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs 
Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams 
Expedite technical and purchase-related escalations. 
Document all communication with customers accurately and in a timely manner via system tools.

Qualifications

Basic Qualifications:

5+ years of professional experience in any of the following: Customer Success, B2B Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management 
Business-level fluency in Japanese and English (verbal and written)

Preferred Qualifications:

Experience in analyzing customer usage data and translate insights into actionable strategies for adoption and business impact
Experience in building long-term strategic partnerships with senior stakeholders at large or mid-sized companies and developing joint strategic plans to drive adoption and utilization of a platform or service
Prior experience using LinkedIn Talent Solutions or similar recruitment technology to drive hiring outcomes
Experience collaborating with sales, marketing, product, and operations teams to deliver customer success outcomes and leading customers through digital transformation or large-scale process changes in talent acquisition
Proficient organization, project management, and time management skills   
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences 
3+ years experiences of recruitment in Japan market
Bachelor's degree or equivalent practical experience 
Global Data Privacy Notice for Job Candidates

Suggested Skills:

relationship management  skills,
problem solving skills,
collaboration skills

Additional Information

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

","hiringOrganization":{"@type":"Organization","name":"LinkedIn","sameAs":"https://www.linkedin.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tokyo, 13, Japan","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Retail Selling and Service Lead - New York Broadway, 6508, New York City, NY","datePosted":"2025-09-19","description":"

At adidas we have been challenging the status quo for 70 years and we’re not done yet.

\n\n

We are calling all Leads who don’t accept what “was” or what “is,” but those who want to create what will be, and who share our desire to make a difference.  We believe sport has the power to change lives.  To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, we are humbled that this has allowed us to be recognized as one of the “world’s most attractive employers.”

We also understand that the future runs on diverse and fresh perspectives.  True to this spirit, we believe in assembling talented teams from far and wide and unite by a common goal: to be the best sports company in the world.

We could list tired, old bullet points about Leads tasks but we’re confident you already know that. Here’s a bit about the kind of Leads we are looking for:

Creators - If you want to build a tomorrow better than the day that came before, you’re a creator.  Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just don’t see.

Confidence - Use your retail experience to exceed customer expectations and help guide store associates.  Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador. 

Collaborator - You thrive on building relationships and working with your team.

Ready to apply? Here’s what you need to know:

\nAvailability must be flexible and include evenings and weekends. \n
\nMust possess and consistently exhibit the competencies relative to the position. \n
\nSkilled in operating personal computers, POS systems, and various software packages including MS office. \n
\nAbility to learn and adapt quickly in a fast-paced environment. \n
\nStrong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size. \n
\nAbility to operate independently and with discretion and work effectively under pressure. \n
\nDemonstrates an inspirational attitude that contributes to a positive team environment. \n
\nAbility to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance. \n
\nWell-developed ability to speak, read, comprehend, and write English \n
\nAbility to maintain reliable and consistent attendance and punctuality. \n
\nWhile performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. \n
\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. \n
\nThe employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. \n
\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. \n
Must be 18 years or older.
High school diploma or general education degree (GED)
Minimum 12 months experience working in a retail environment.
Advanced selling experience and comprehensive product, retail and industry understanding.
Why adidas? Here’s just some of the rewards:
A generous Benefits Package which includes:
\nDiversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities. \n
\nadidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave. \n
\nEmployees are eligible to earn monthly and quarterly incentives. Employees accrue prorated flexible time off in the amount .3512 hours per day that increases with years of service, seven paid holidays throughout the calendar year and Service Time Off during milestone years. \n
\nThe anticipated low and high end of the base pay range for this position is $21.60 - $28.08. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role. \n
\nThough our teammates hail from all corners of the world, our working language is English. \n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

adidas participates in E-Verify. For more information, visit https://www.uscis.gov/e-verify.

\n\n","hiringOrganization":{"@type":"Organization","name":"adidas","sameAs":"https://www.adidas-group.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City, NY, US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Entry-Level Traffic Engineers NY - AECOM Is Hosting A Networking Event in New York City!","datePosted":"2025-09-18","description":"

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is hosting an exclusive, invitation-only hiring event in New York, New York October 15-17. This is a great opportunity to learn and connect with AECOM for career opportunities starting Spring/Summer 2026.

The event kicks off on Wednesday evening with a networking mixer from 6-8 pm, where you can hear from AECOM staff about various projects, career paths, and the company itself. You’ll also have the chance to meet other students, recent graduates, and AECOM professionals from across our business lines.

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level Traffic Engineer to be based in New York, New York.
This position is expected to begin in Spring/Summer 2026.
The responsibilities of this position include, but are not limited to:
Perform analytical tasks including traffic data collection and data manipulation.
Perform traffic and capacity analysis on roadway networks.
Perform traffic analysis on roadway networks using transportation planning/engineering software (HCS, Synchro, simulation, etc.).
Prepare written documentation of NEPA/SEQRA/CEQRA Transportation results in support of client projects.
Prepare written reports and presentations of project findings that support moving projects from concept/preliminary alternatives into design, or document operational enhancements.
Builds analytic and design skills.
Conducts planning analysis and engineering conceptual design under the supervision of an experienced traffic engineer.
Creates designs, calculations, sketches, diagrams, schematic drawings, and final working drawings under the supervision of an experienced engineer.
Collects and analyzes data under the supervision of an experienced engineer.
Uses computer software as a tool for solving basic engineering problems.

Qualifications

Minimum Requirements:

Bachelor’s Degree in Civil Engineering, Transportation Engineering, or a related field or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

Master’s Degree in Civil Engineering or Transportation Engineering preferred.
FE Certification desired.
Valid U.S. Driver’s License preferred to visit project sites, clients, and other AECOM offices when public transportation is not available.

Additional Information

Relocation assistance is not available for this position.
Sponsorship for US employment authorization is not available now or in the future for this position.
This position requires a hybrid work schedule which includes in office work in New York, NY. The selected candidate must be available to work in New York, NY on a scheduled basis.

About Aecom

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

At Schimenti Construction Company, our people are at the heart of everything we do. As Employee-Owners, we’ve built a team of dedicated, hard-working professionals who take pride in their work and in supporting one another. Whether it’s a flagship store or a complex commercial build, we’re focused on delivering exceptional results and best-in-class service for our clients. We’re proud to work with some of the world’s most prestigious brands, and in 2025, we were honored to be named East Coast Contractor of the Year by ENR. None of it happens without the team. That’s why we Build Different.

We are seeking a Senior Superintendent for our New York City Metro team to support project locations around the Greater New York area. In this role, you will provide overall leadership and supervision to a team of construction professionals on project sites.

Responsibilities:

Manage day-to-day field operations of construction projects and provide oversight and coordination of work between trades
Requires a proven record of managing complex projects with multiple subcontractors and trades
Strong construction knowledge and ability to read and understand architectural and structural drawings. Dimension/layout verification
Must maintain strong professional collaboration with Project Managers, Architects, Clients and/or Client Representatives
Management of schedule, including weekly preparation of 3-week look ahead
Verification of compliance with submittals and all daily logs
Must ensure there is a daily focus on job site safety and maintain job site security and perimeter access
Manage close-out process and warranty responses in partnership with project manager.
Coordinate site testing and inspection efforts
Monitor costs, including labor time and material
Attend and participate in weekly meetings, including project and subcontractor meetings

Educational And Professional Qualifications:

Minimum of 10 years of experience as a Construction Superintendent
MUST HAVE retail construction experience or high-end restaurant construction experience
OSHA 30 required
Must demonstrate proficiency in reading commercial construction plans and specifications
Knowledge of local subcontractor base and strong experience managing multiple subcontractors on various projects
High school diploma required; junior college or construction education preferred
Ability to work with tools to perform various phases of construction work is preferred

Software Systems:

Microsoft Office experience required
Procore experience highly preferred
Timberline/Sage experience preferred
Basic working knowledge of Zoom or MS Teams

\n\n

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Schimenti’s total compensation package for employees. Pay Range: $150,000 - $185,000 salary per year. In addition, Schimenti provides a variety of comprehensive benefits to employees, including health insurance coverage, life and disability insurance, enrollment in our ESOP (Employee Stock Ownership Plan), a retirement savings plan, several paid holidays and paid time off (PTO).

\n","hiringOrganization":{"@type":"Organization","name":"Schimenti Construction Company","sameAs":"https://schimenti.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, New York, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Visual Associate, Part Time Flex, New York City - West Elm","datePosted":"2025-09-18","description":"

About The Role

Visual Merchandiser supports management team in achieving goals by providing World-Class service. Serves as a role model for building relationships with customers. Maintains presence through store supervision to ensure appropriate staff coverage areas.

You’re excited about this opportunity because you will...

Create engaging experiences for customers by sharing expertise on styling, decorating & entertaining
Seek out & promote innovative ways to make West Elm a neighborhood destination for inspiration
Interpret & execute visual inspiration to drive sales & convey the eclectic, creative & modern spirit of the brand
Ensure merchandising & displays are visually compelling to drive sales
Model & coach associates on how to uphold visual standards
Promote the lifestyle & protect the image of the West Elm Brand
Makes the store a fun, inspirational neighborhood destination
Continually seek out inspiration, trends & ways to elevate product, decorating & styling expertise
Replenish the sales floor regularly & maintain visual presentation & displays
Execute floorset to reflect the inspiration, standards & spirit of the directive within required timeframe
Foster an environment where all associates are treated fairly & with dignity & respect, in accordance with our People-First Philosophy
Collaborate with the sales team by appreciating & valuing the talents & contributions of others
Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

Why you will love working at Williams-Sonoma, Inc.

We’re a successful, fast-growing company with an entrepreneurial vibe
A technologically and data-driven business
Competitive salaries and comprehensive health benefits
We’re at the forefront of tech and retail, redefining technology for the next generation
We’re passionate about our internal and external clients and live/breathe the client experience
We get to be creative daily
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
We Have Fun!

We’re excited about you because...

1-3 years of experience in merchandising or visual role
1-2 years experience in home related design or visual merchandising preferred. Specialty retail preferred
Effective communication, organization and leadership skills.
Proven ability to motivate and influence others through personal actions and examples.
College degree preferred or equivalent job experience.

Physical Requirements:

Ability to be mobile on the sales floor for extended periods of time
Ability to operate POS system
Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques

Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $18.25-$24.00 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for:

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not now or in the future commence an immigration case or \"sponsor\" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

For Sf Only:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

\n\n\n\n\nOur Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

","hiringOrganization":{"@type":"Organization","name":"Williams-Sonoma, Inc.","sameAs":"https://www.williams-sonomainc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

This role can be based hybrid out of our Chicago or Toronto office.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB is an equal opportunities employer.

Req ID: 3263243462

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:$87,000—$172,000 USD","hiringOrganization":{"@type":"Organization","name":"MongoDB","sameAs":"https://www.mongodb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Enterprise)","datePosted":"2025-09-18","description":"About the companyUserlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments.Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
About the roleAs an Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane’s customers to understand and improve the value their organization realizes from their software investments. Using Userlane’s unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.Your main goals: Account retention and expansion.\n

Your Mission

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.

Your Profile

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.
Affinity for technology and digital transformation in conjunction with strong business acumen.
Fluency in English and German.

What'S In For You…

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events.

","hiringOrganization":{"@type":"Organization","name":"Userlane","sameAs":"https://www.userlane.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Munich","addressCountry":"Germany","addressRegion":"Europe"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (North East States)","datePosted":"2025-09-18","description":"

Location: Remote, USA

Employment Type: Full-Time

Compensation: $104,000 -$130,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. Its unified, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, make data-driven decisions, and achieve exceptional operational efficiency.

The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.

Serving as the primary advocate for customers, the Senior CSM is responsible for understanding each organisation’s unique business objectives and helping them maximise the value of their OneStream investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of OneStream’s capabilities. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.

This role will manage a portfolio of approximately 30–40 mainly enterprise accounts, with a combined ARR of $5M–$15M across the North East Region.

Ideal candidates will bring hands-on experience with Financial Management Software, including tools such as CPM/EPM, ERP, Accounting, Spend Management, Treasury, or Tax and Regulatory Reporting. They should demonstrate a strong ability to collaborate with Finance teams and possess a solid understanding of the priorities within the Office of Finance. The ability to support strategic financial goals is essential.

This role is based in the North East States, with a strong preference for candidates located in: Connecticut (CT), Delaware (DE), Maine (ME), Maryland (MD), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), New York (NY), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Virginia (VA), Washington, DC (DC), and West Virginia (WV). Being situated near our enterprise customers in this region helps reduce travel requirements and strengthens client relationships through deeper local market understanding.

\n\n

Primary Duties and Responsibilities

Managing your portfolio of customers
• Partner with sales and your CSM’s to complete a comprehensive sales transition process
• Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal
• Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.)
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing)
• Manage and execute the customer’s onboarding process
• Develop strong working relationship with your customer and their delivery team
• Establish and execute cadence-based “Business Review” meetings with your customer
• Support your Region CS Director in conducting monthly Region Health Check meetings with the regional sales team
• Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal
• Align with Customer Success Leadership on regional metrics
• Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers
• Promote awareness of Regional OneStream Communities and customer educational events
• Keep management informed of progress and obstacles on your portfolio of customers
• Support Sales in the Customer Account Planning sessions
Customer Advocacy
• Understand what your customer’s values in their partnership with OneStream now and in the future
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream
• Be a point of escalation for your CSM’s customer requests, issues, and escalations
• Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.)
• When necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.
Supervisor Responsibilities
• Work with your CSM’s to develop their annual goals
• Establish a regular cadence with your CSM’s to listen, mentor and as needed provide coaching

\n\n\n

Required Education and Experience

• A minimum of 8 years of professional experience.
• At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
• Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives.
• Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

Preferred Education and Experience

• Degree in Business, Accounting, Finance, Information Technology or related field.
• Corporate Performance Management (CPM) experience
• Customer and account management experience.
• Management consulting/technology consulting experience.
• Prior experience with any of the following CPM Software products:
o OneStream
o Oracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)
o SAP BPC (Outlooksoft), SAP BOFC (Cartesis)
o IBM Cognos
o Anaplan
o Or other CPM solutions.

Knowledge, Skills, and Abilities

• A team player with a bias towards action
• Excellent interpersonal and communication skills
• Professional verbal and written communication skills
• Professional relationship building skills
• Strong ability to problem-solve in a collaborative environment
• Strong organizational and planning skills
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Exceptional customer service orientation
• Must be able to exercise independent judgment and solve problems
• High stress tolerance

Travel
Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).

Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-KT1 #LI-Remote

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Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level Geologist to join our Remediation team in our Bloomfield and Piscataway, New Jersey offices. The successful candidate will work with a diverse team of technical leaders across a broad range of practice areas delivering professional consulting services to our key clients.
\n
\nThis position is expected to begin in Spring/Summer 2026.
\n
\nThis is a field-based role comprising approximately 80% field work and 20% office-based work. The candidate will join a large established team conducting environmental assessment and remediation projects across the states of New York and New Jersey. The candidate will communicate effectively with members of the project team, clients, site personnel and office management, and work both independently and as a part of a project team. Note this role may require travel outside of New York and New Jersey (from days to weeks) to support projects as needed across the United States.
\n
\nThe responsibilities of this position include, but are not limited to:

Performing routine fieldwork, working under close supervision from project managers. Field work may include soil, sediment, surface water and/or groundwater sampling, operation and maintenance of remedial systems, and drilling and remedial construction oversight including subcontractor management.
Participating in site visits and coordinating and assisting field staff as required.
Performing work in accordance with agreed upon budget and schedule under supervision.
Develop knowledge of job-specific federal, state, and local laws and regulations and assigned job specifications.
Collecting and analyzing data under the supervision of an experienced scientist/engineer.
Preparing progress reports for internal and external stakeholders.
Attending meetings and reporting on project tasks.

Qualifications

Minimum Requirements:

BA/BS in Geology or related field + 0 years of related experience or demonstrated equivalency of experience and/or education.
Valid U.S. Driver’s License required to visit project sites, clients, and other AECOM offices.

Preferred Qualifications:

Professional competence in GIS.
Experience using Esri products preferably ArcGIS REST API, ArcGIS API for JavaScript, Portal for ArcGIS, Survey123, and Field Maps.
CAD experience and ability to work with CAD to understand BIM/GIS interfaces.
Database knowledge (ArcGIS for Server, EQuIS, MS Access, and/or SQL Server).
Experience in the use of ModelBuilder, ArcPy, and geoprocessing tools as well as developing scripts in Visual Basic, Python, and/or JavaScript to automate tasks.
Experience and/or coursework related to environmental remediation.
Proficiency in GIS and Microsoft Office Suite (Excel, Word, Outlook) software.
Experience with data visualization tools.
Experience with field and/or construction documentation.
OSHA 40-hour HAZWOPER certification.

Additional Information

Relocation assistance is not available for this position.
Sponsorship for US employment authorization is not available now or in the future for this position.

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"AECOM","sameAs":"https://www.aecom.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomfield, NJ, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"You've proven you can be a trusted advisor to top-tier clients. Now, are you ready to build and lead a team of them?

We are looking for a seasoned Customer Success leader to take the helm of our global CS function from our strategic hub in Manila. This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide.

Summary of Role
As the Senior Manager of Customer Success, you are the chief architect and champion of our client experience. You will lead, mentor, and scale a high-performing team of Customer Success Managers, fostering a culture of proactive partnership and strategic value creation. Your role is to build the strategy, processes, and talent that will ensure our global clients achieve their business outcomes, making our CS team a key driver of company growth, retention, and expansion.

Your Impact & What You'll Do

Lead, Mentor, and Scale the CS Team: You will be responsible for hiring, training, and developing a world-class team of CSMs. You'll provide ongoing coaching, conduct performance reviews, and build a culture of excellence and accountability.
Architect the Customer Success Strategy: You will define and own the entire post-sale customer journey. You'll create the playbooks, set the KPIs, and implement the processes that enable your team to deliver consistent, high-impact results.
Serve as the Ultimate Client Advocate: Act as the senior-level trusted advisor for our most strategic clients, leading key business reviews and serving as the final point of escalation to ensure client health and satisfaction.
Drive Strategic Growth and Insights: You will empower your team to identify expansion opportunities and will consolidate client feedback to provide strategic insights to our Product, Sales, and Executive teams, acting as the definitive voice of the customer.

Why You'll Thrive at Execo
We are looking for an inspiring leader ready to build and own a critical business function. You’ll thrive here because:

You Are an Experienced and Inspiring Leader. With 6+ years in Customer Success, you have proven experience leading and developing client-facing teams. You're a natural mentor who knows how to motivate and grow talent.
You Are a Proven Strategic Partner. You have a distinguished track record of building trusted advisor relationships with senior stakeholders and can coach your team to do the same.
You Are a Master of Process and Data. You have a highly structured mindset and use data to build strategic playbooks, measure team performance, and communicate value to clients and executives.
You Are a World-Class Communicator. You excel at managing escalations, collaborating with cross-functional leaders, and articulating a clear vision for your team and our customers.
You Are a Dedicated Global Leader. You are excited to lead our team from our modern BGC, Taguig office and understand that aligning with US business hours is crucial for guiding your team and engaging with key stakeholders.

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Who we are is what we do.

Why should you be part of our success story?

Summary

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. For this role in particular you will work on building our strategy for large accounts, who have many internal stakeholders that are low ARR. The goal is to be able to execute small, and roll-up large
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Ability to write and iterate on standard operating procedures.
Able to own and build procedures for a specific customer type from implementation to sustainment
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

We began using Covey Scout for Inbound on March 30, 2025.

","hiringOrganization":{"@type":"Organization","name":"Deel","sameAs":"https://www.deel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Entry-Level Traffic Engineers NJ - AECOM Is Hosting A Networking Event in New York City!","datePosted":"2025-09-18","description":"

Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level Traffic Engineer to be based in Piscataway, NJ.
This position is expected to begin in Spring/Summer 2026.
The responsibilities of this position include, but are not limited to:
Perform analytical tasks including traffic data collection and data manipulation.
Perform traffic and capacity analysis on roadway networks.
Perform traffic analysis on roadway networks using transportation planning/engineering software (HCS, Synchro, simulation, etc.).
Prepare written documentation of NEPA/SEQRA/CEQRA Transportation results in support of client projects.
Prepare written reports and presentations of project findings that support moving projects from concept/preliminary alternatives into design, or document operational enhancements.
Builds analytic and design skills.
Conducts planning analysis and engineering conceptual design under the supervision of an experienced traffic engineer.
Creates designs, calculations, sketches, diagrams, schematic drawings, and final working drawings under the supervision of an experienced engineer.
Collects and analyzes data under the supervision of an experienced engineer.
Uses computer software as a tool for solving basic engineering problems.

Qualifications

Minimum Requirements:

Bachelor’s Degree in Civil Engineering, Transportation Engineering, or a related field or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

Master’s Degree in Civil Engineering or Transportation Engineering preferred.
FE Certification desired.
Valid U.S. Driver’s License preferred to visit project sites, clients, and other AECOM offices when public transportation is not available.

Additional Information

Relocation assistance is not available for this position.
Sponsorship for US employment authorization is not available now or in the future for this position.
This position requires a hybrid work schedule which includes in office work in New York, NY. The selected candidate must be available to work in New York, NY on a scheduled basis.

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a highly-talented Customer Success Manager to handle the Vietnam market. The incumbent will be responsible for establishing and nurturing relationships with the company’s key accounts (VIPs) and most active users, industry influencers, and early adopters and leverage this to increase business with the customer. The person will be based at Ho Chi Minh City.

Ho Chi Minh City | Hybrid | Full-time

What You’Ll Do

Proactively and constantly manage existing client relationships through a consultative approach as a business partner.
Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients’ needs and translate these opportunities through Upsells.
Prepare and implement account development plans per key account to maximize engagement and opportunities with clients.
Have the passion and drive to exceed strategic and financial targets.
Collaborate with various teams around the world (sales, marketing, partnerships, operations, product) and be the voice of the customer.
Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information.
Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
Review and propose process improvement that drive client and market penetration.
Build business success stories and case studies.
Maintaining all information of customer activity within CRM platform.
Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Draft various business reports.

Who You Are

A Bachelor's degree, preferably in business or communications
Proficiency in English & Vietnamese
3+ yearsof key account management, business development or other relevant experience
5+ yearsof experience in selling complex solutions to corporate level clients
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
Strong written and verbal communication skills
Data oriented, high level of attention to detail with strong analytical and business reasoning skills
Track record of meeting and exceeding business established goals
Ability to make decisions in a changing environment, anticipate future needs and drive results.
High level of organization and focus and ability to work under pressure

Not a must but a great advantage:

Experience using salesforce.com or a similar CRM system
Experience in the Payments and Banking industry
Experience with direct sales for small businesses engaged in cross border trade
Experience with digital marketing, affiliate marketing, social media
Experience with data analytics & BI tools

#Li-Sl3

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it. Being fearlessly accountable in everything we do.
Continuously improve Always striving for a higher standard than our last.
Build each other up Helping each other grow, as professionals and people.

\n\n\n\n

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

","hiringOrganization":{"@type":"Organization","name":"Payoneer","sameAs":"https://www.payoneer.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ho Chi Minh City, Vietnam","addressCountry":"Vietnam","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"About Us\n\n

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Bangalore, India

Customer Success @ Cloudflare

Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences.

What You’Ll Do

We are seeking an experienced Senior Customer Success Manager to join our India customer success team. In this role, you will be responsible for managing and growing our customer base in the region. You will be a trusted advisor to our customers and will work closely with them to ensure they are fully leveraging the capabilities of our platform and achieving their business objectives. You will also collaborate with other members of the Cloudflare team to drive customer retention, expansion, and customer satisfaction.

This role is based in Bangalore, India.

Key Responsibilities:

Serve as the primary point of contact for customers in the India region
Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
Fully manage the customer life cycle
Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities

Required Skill Set:

Adaptability and resilience in navigating complex situations and a rapidly evolving market
Exceptional critical problem-solving skills to address clients' challenges and identify opportunities for growth
Solid understanding of business strategy, with the ability to align Cloudflare's offerings with clients' objectives
Comprehensive product knowledge, including Cloudflare's products, services, and technology stack, as well as industry trends and emerging technologies
Proactive engagement with clients, partners, and internal teams to drive client satisfaction and business growth

Requirements:

5 or more years of experience in a customer-facing role, ideally as a CSM, in the technology industry
Strong understanding of cloud-based technologies and application security
Proven track record of managing large, comp flex customer accounts and driving customer retention and growth
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Strong problem-solving skills and the ability to think strategically
Bachelor's degree in technology or equivalent experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

","hiringOrganization":{"@type":"Organization","name":"Cloudflare, Inc.","sameAs":"https://www.cloudflare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Customer Relationship Manager (Account Executive)- Greater New York City Area","datePosted":"2025-09-18","description":"

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

Responsible for a designated group of FACTS clients utilizing one or more of FACTS' products, AE, SIS, Tuition Management and Financial Needs Assessment. This position works collaboratively with other departments (e.g., RVP’s, Account Managers) to create client strategy to leverage FACTS best practices and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, this position is able to also contribute through generating additional revenue opportunities and positive referrals to be used with prospective FACTS clients.

Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs.
Meet face to face with each client at least two times per year at school location.
Assist in the coordination of sales and product revisions to existing clients.
Work closely across FACTS Operations and Technical teams to resolve client related problems and issues.
Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS.
Actively participate in the evaluation of new product client requests
Work closely with technical support to understand the breadth and limitations of the client product solutions.
Leverage relationships to expand FACTS solutions utilized by exiting clients.
Attend trade shows, conference and other events as needed to support client communication and engagement.
Gather competitive information to assist in continually evaluating market position
Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues.
Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues.

Salary for this role is: $80,000

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

*Candidates for this role must be located in the greater New York City area*

Education:

Minimum of 4-year undergraduate degree (or equivalent), preferably in business and/or technology.

Experience:

3-5 years of sales and account management experience.
Background in Private or public education market is a plus.

Competencies – Skills/Knowledge/Abilities:

Positive, outgoing personality.
Excellent communication skills with the ability to interact with all levels of client organization and multiple departments of the institution.
Initiative.
Assertiveness.
Ability and willingness to take ownership.
Flexibility and open-mindedness.
Adept at conflict resolution.
Conscientious and committed with a high level of integrity.
Excellent relationship, sales, and account management skills.
Ability to travel and work remotely from a home office.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

","hiringOrganization":{"@type":"Organization","name":"Nelnet","sameAs":"https://nelnetinc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - New York, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are seeking an experienced and proven Senior Customer Success Manager based in Seoul, Korea to join our Customer Strategy and Success team.

We are looking for a trusted advisor who will manage a portfolio of our top strategic enterprise customers and serve as a central point of contact during the entire customer life cycle of their usage of our Digital Media Solutions.

You will work extensively with our market leading and innovative Creative Cloud Solutions with our Korean clients. As an advocate, the CSM’s role is to ensure that customers achieve their strategic business goals and acquire value Adobe products, ultimately translating into renewal and upsell of the client’s subscription.

Building and maintaining positive business relationships with multiple contacts within the assigned customers, including senior executive is also critical!

You have proven expertise in business application deployment, as well as excellent strategic account management accuman. The CSM will possess a deep understanding of their client’s business model and the respective markets!

What You’Ll Do

Accountable for Customer’s overall success with Adobe, including adoption of Adobe’s solutions, improving customer health, ensuring customers acquire their desired outcomes and bringing confirmed business value to customers
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Lead customer discovery - uncovering customer business requirements, mapping workflows and aligning Adobe solutions to solve key business challenges
Be a solution expert in order to evangelize products/technology to excite and encourage customers to push the boundaries of creativity.
Lead and deliver product enablement / demo’s as required for the customer. Proactively keep the customer informed on important new product features and capability.
Develop and maintain a consultative relationship with customer executive sponsors such that all activities are closely aligned with their business strategy.
Identify and grow expansion (upsell and cross-sell) opportunities and collaborate with sales teams to ensure growth attainment.
Drives regular governance with customer to report on critical metrics, raise awareness of Adobe news / events. Share results & meaningful items with cross-functional partners.

What You Need To Succeed

Experience in Post-Sales-Customer Success Account-Management for subscription based Enterprise Software Solutions,
Experience establishing relationships at Director level and above within enterprise organisations
Expertize, knowledge and a passion for Adobe products, including Creative Cloud, Adobe Firefly and Adobe Express.
Must be highly self-managed, adaptable, with the passion to deliver brilliant customer experiences. Serve the customer proactively,
Communicates clearly, whether verbally, in-writing or when delivering a presentation. Exercises good judgment in delivering communications by considering situational context and the intended audience.
Excellent organisation skills and a structured working approach, ability to deal with several different activities in parallel.
Ability to influence and drive issue resolution with cross-functional teams in a matrix organisation
Bilingual in both Korean and English.
Collaborative colleague who works well with internal partners from Customer Success, Sales, Solutions Consulting, Marketing and Professional Services
Has a Growth Mindset with a strong desire to invest in your own professional and personal development.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

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Vidyard is the leading provider of AI-powered video messaging, video hosting, sales prospecting, and buyer engagement solutions for modern revenue teams. Trusted by over 100,000 companies, Vidyard empowers go-to-market teams to connect with buyers in more personal, impactful ways at scale. From prospecting to post-sale, Vidyard helps businesses accelerate deal cycles, increase close rates, and humanize digital communication. With best-in-class AI-generated video tools, real-time engagement analytics, and AI-powered video workflows, Vidyard is redefining how companies grow revenue through video.

About The Role

Vidyard is looking for a Senior Customer Success Manager, Full Cycle to join our Customer Success team whose primary mission is to stabilize at-risk accounts and return them to health. Reporting to the Director, Account Management, you’ll lead diagnosis, build and execute save plans, and orchestrate cross-functional work to remove friction and restore value realization. You’ll be a critical part of our new de-risking motion with the opportunity to build the structure, playbooks, and strategy that scale this program.

You will also own the commercial renewal lifecycle (forecasting, terms, negotiation, signatures), always in service of stabilizing the base. Once an account is healthy, you’ll transition it to our Growth team for ongoing expansion. You’ll be supported by Vidyard’s Digital Customer Success motion with plays, nurtures, in-app engagement, and automation (including AI-assisted programs) as well as collaborating with Support, Product, RevOps, and Marketing to drive outcomes at scale.

This is a remote role open to candidates in Canada or the United States.

About The Team

This role is part of the growing Account Management & Customer Success team, which is responsible for driving adoption, retention, and growth post-sales. To increase focus and outcomes, we’re introducing dedicated roles for risk mitigation and growth. The Full-Cycle CSM specializes in stabilizing at-risk accounts, restoring value realization, and owning the renewal; as accounts become healthy, they are transitioned to a growth-led motion supported by a high touch account team for ongoing expansion. We work cross-functionally with Scaled Customer Success, Sales, Product, Support, RevOps, and Marketing to remove friction fast and tie our work to key revenue outcomes.

What You’Ll Do

De-risk & recover accounts (core focus): triage risks, run executive/champion alignment, craft save plans, and drive recovery to “healthy.”
Build the motion: design and operationalize the de-risking program through defined structure, playbooks, metrics, and strategy to scale stabilization and renewals.
Create & execute success plans: align to customer goals and lifecycle stages; identify churn risks early and surface expansion opportunities to be pursued once stable.
Learn the product end-to-end: guide customers through onboarding and adoption with a stabilization lens, ensuring clear value realization and readiness for growth.
Operationalize early warning & digital scale: monitor adoption and health signals to prioritize actions; balance strategic 1:1 planning with 1:many digital initiatives; champion a digital-first mindset using plays like nurtures, in-app engagement, and automations.
Remove friction fast: collaborate with Support, Product, and Sales to address feedback and feature requests, close the loop, and reinforce value realization.
Own renewals end-to-end: build renewal strategies, manage terms/pricing, run negotiations and procurement, and secure on-time signatures, all while maintaining crisp, data-driven forecasts.
Transition stabilized accounts to the Growth team (AM/CSM) with clear context to sustain momentum.
Keep the system clean: maintain accurate notes, health status, and renewal pipeline/forecast in Salesforce.
Contribute to our Digital CS roadmap: turn customer insights into journey maps, automation strategies, lifecycle content, and playbooks that improve efficiency, personalization, and scale.

What You’Ll Bring To This Role

5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role, with proven commercial renewal/negotiation ownership
A track record of stabilizing at-risk books: diagnosing risk, aligning senior stakeholders, and executing save plans
Strength with digital/automated CS programs and data-driven prioritization
Excellent communication, project management, and stakeholder engagement skills
Resourceful, adaptable, comfortable with ambiguity, and effective cross-functionally in fast-moving environments
Experience with CS tools such as Intercom, HubSpot, Clay, EverAfter, or Gainsight

Our Tech Stack

Vidyard
G Suite
Salesforce
Intercom
Clay
Gong
Looker
Metbase
Statisfy
Zendesk
EverAfter

\n\n

Will You Thrive At Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.
Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.
Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

At Vidyard, we celebrate the intersection of creativity, ambition, AI-driven innovation, and meaningful impact. If you’re ready to contribute to our mission of transforming communication—and thrive in a workplace that champions experimentation, smart automation, and customer obsession—Vidyard is the place for you.

Why You’Ll Love Working At Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period)
Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services.
Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve.
Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning.
Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.

Come join a team where your best life meets your best work!

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

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Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level Aviation Specialist to be based in Piscataway, NJ.
This position is expected to begin Spring/Summer 2026
The responsibilities of this position include, but are not limited to:
Building analytic and design skills.
Conducting aviation design under the supervision of a market sector leader.
Creating designs, calculations, sketches, diagrams, schematic drawings, and final working drawings under the supervision of the Department Manager.
Collecting and analyzing data under the supervision of the Department Manager.
Using computer software as a tool for solving basic design problems.
Performing work in accordance with agreed upon budget and schedule under supervision.
Assist in tracking financials for projects and pursuits under the supervision of market sector leader.

This position will encompass certain business development duties such as:

Demonstrates full use and application of standard sales and business development principles, theories, concepts, and techniques.
Follows established procedures, applies sound professional judgment, and approaches problems with a variety of solutions.
Under direct supervision, work is reviewed for soundness of judgment.
Preparing proposals and presentations and participating in pre-sales activities under the supervision of market sector leader.

Qualifications

Minimum Requirements:

Bachelor’s Degree in Engineering, Architecture, Planning, Construction Management or related field or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

Drafting/CAD applications (MicroStation, AutoCAD Civil 3D).
Strong written and oral communication skills.
Experience with MS Office.

Additional Information

Relocation assistance is not available for this position.
Sponsorship for US employment authorization is not available now or in the future for this position.
This position requires a hybrid work schedule which includes in office work in Piscataway, NJ. The selected candidate must be available to work in Piscataway, NJ on a scheduled basis.

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level Aviation Specialist to be based in Bloomfield, NJ.
This position is expected to begin Spring/Summer 2026
The responsibilities of this position include, but are not limited to:
Building analytic and design skills.
Conducting aviation design under the supervision of a market sector leader.
Creating designs, calculations, sketches, diagrams, schematic drawings, and final working drawings under the supervision of the Department Manager.
Collecting and analyzing data under the supervision of the Department Manager.
Using computer software as a tool for solving basic design problems.
Performing work in accordance with agreed upon budget and schedule under supervision.
Assist in tracking financials for projects and pursuits under the supervision of market sector leader.

This position will encompass certain business development duties such as:

Demonstrates full use and application of standard sales and business development principles, theories, concepts, and techniques.
Follows established procedures, applies sound professional judgment, and approaches problems with a variety of solutions.
Under direct supervision, work is reviewed for soundness of judgment.
Preparing proposals and presentations and participating in pre-sales activities under the supervision of market sector leader.

Qualifications

Minimum Requirements:

Bachelor’s Degree in Engineering, Architecture, Planning, Construction Management or related field or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

Drafting/CAD applications (MicroStation, AutoCAD Civil 3D).
Strong written and oral communication skills.
Experience with MS Office.

Additional Information

Relocation assistance is not available for this position.
Sponsorship for US employment authorization is not available now or in the future for this position.
This position requires a hybrid work schedule which includes in office work in Bloomfield, NJ. The selected candidate must be available to work in Bloomfield, NJ on a scheduled basis.

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level Aviation Specialist to be based in New York, NY.
This position is expected to begin Spring/Summer 2026
The responsibilities of this position include, but are not limited to:
Building analytic and design skills.
Conducting aviation design under the supervision of a market sector leader.
Creating designs, calculations, sketches, diagrams, schematic drawings, and final working drawings under the supervision of the Department Manager.
Collecting and analyzing data under the supervision of the Department Manager.
Using computer software as a tool for solving basic design problems.
Performing work in accordance with agreed upon budget and schedule under supervision.
Assist in tracking financials for projects and pursuits under the supervision of market sector leader.

This position will encompass certain business development duties such as:

Demonstrates full use and application of standard sales and business development principles, theories, concepts, and techniques.
Follows established procedures, applies sound professional judgment, and approaches problems with a variety of solutions.
Under direct supervision, work is reviewed for soundness of judgment.
Preparing proposals and presentations and participating in pre-sales activities under the supervision of market sector leader.

Qualifications

Minimum Requirements:

Bachelor’s Degree in Engineering, Architecture, Planning, Construction Management or related field or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

Drafting/CAD applications (MicroStation, AutoCAD Civil 3D).
Strong written and oral communication skills.
Experience with MS Office.

Additional Information

Relocation assistance is not available for this position.
Sponsorship for US employment authorization is not available now or in the future for this position.
This position requires a hybrid work schedule which includes in office work in New York, NY. The selected candidate must be available to work in New York, NY on a scheduled basis.

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

About People + Place Advisory

People + Place Advisory (PPA) is a strategic consultancy within AECOM focused on creating places that drive organizational performance and enhance human wellbeing. With a 50-year legacy optimizing the relationship between people, place, and performance. We are a multi-disciplinary team of strategists who bring an evidence-based and user-centered design approach to our clients’ challenges, helping them elevate the experience of their spaces. PPA generates innovative solutions for clients ranging from Fortune 500 companies to local and national governments.

About The Role

As a Strategy Consultant, you will contribute to multiple strategy and design projects under the guidance of project managers, project leads, and senior consultants. You may:

Support space programming and planning by attending interviews and developing program reports
Analyze quantitative and qualitative data gathered from multiple sources and assist in developing findings into meaningful insights
Develop visuals, infographics, and conceptual illustrations for reports and presentations
Assist in the creation and facilitation of stakeholder workshops, collect primary and secondary user research, and conduct other data collection.
Support and contribute to organizational change management engagements
Conduct and analyze on-line surveys

As part of our U.S.-based strategy studio, you will also contribute to internal initiatives such as team meetings, knowledge-sharing, and practice-building efforts.

While our clients span a wide range of industries and space types, a good portion of our focus is on workplace strategy for federal clients. Most work will be performed from your local AECOM office and/or virtually, with travel up to 15% of the time (primarily within the U.S., with some global opportunities).

This position is tied to one of PPA’s primary studio locations, New York, Boston, Washington D.C., or Los Angeles and follows a hybrid schedule requiring in-office collaboration.

This role is a strong fit if you are:

Passionate about improving occupant experiences through the built environment
A clear communicator across writing, speaking, and visual storytelling
Eager to stay current on industry trends and learn new tools and methods
Able to work on multiple projects with the support of teammates and managers
A thoughtful, analytical thinker who enjoys sharing ideas and synthesizing complex information into actionable insights
Dedicated to collaboration, client service, and delivering high-quality work with a positive impact

Qualifications

Minimum Qualifications

BA/BS in a field related to strategy development (e.g., workplace strategy, interior design, architecture, planning, real estate, sociology, anthropology, or organizational behavior) plus two years of related experience
Due to the nature of the work, U.S. Citizenship is required

Preferred Qualifications

Experience with space planning and programming, design strategy.
Experience with data analysis (qualitative and quantitative excel-based data)
Familiarity with organizational change management
Strong writing and communication skills
Visual communication skills, particularly in infographics and conceptual illustrations
Microsoft Office Suite, especially Excel
Adobe Creative Suite, especially InDesign, Illustrator, and Photoshop
Virtual collaboration platforms, such as Miro and Mural
Data analytics and visualization programs, such as PowerBI and Tableau
AI software applications or platforms

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation is not available for this position

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Join the Commercial Real Estate (CRE) group at J.P. Morgan as a Full Time Analyst in our 2026 Commercial Real Estate Program.. We offer financial solutions across all major real estate asset types and work with a diverse range of clients. As a full-time Analyst, you'll undergo a 2.5 Year Program, starting with six weeks of orientation and training.

As a 2026 Commercial Real Estate Analyst within the Commercial Real Estate (CRE) group at J.P. Morgan, you will gain hands-on exposure to your sub-line of business by working directly with team members, participating in projects, and learning about the types of clients your team works with. You will have opportunities to network with peers, work with colleagues and senior managers, and participate in training opportunities to sharpen your skills. This role provides a unique opportunity to develop a strong foundation of analytical skills across a range of asset classes needed for a successful career in Commercial Real Estate.

Our Business:

Real Estate Banking – Delivers commercial real estate and banking products to national and regional real estate developers, investors, Real Estate Operating Companies (REOCs), Real Estate Investment Trusts (REITs) and opportunity and investment funds working alongside REB Bankers, Underwriters and Treasury Services Payments partners.

Job Responsibilities:

Working on financial models to support financing transactions
Assisting in the completion of credit approval memos
Preparing marketing materials for use in client meetings covering topics such as financing alternatives and industry trends & analysis
Developing an understanding of J.P. Morgan products and service offerings

Required Qualifications, Capabilities And Skills:

Exceptional verbal and written communication skills
Excellent problem solving and critical thinking skills
Strong attention to detail
Ability to thrive in a collaborative work environment
Authorization to work in the U.S.
Expected graduation date of December 2025 - June 2026
Enrolled in good standing at an accredited university in the U.S.

Preferred Qualifications, Capabilities And Skills:

Coursework in real estate, finance, accounting or economics a plus

Locations we hire for per Program:

New York City

To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Please note that your performance in this program will be evaluated for the purpose of assessing a full time offer post-graduation, a role that is likewise ineligible for employment-based immigration sponsorship.

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

About The Process:

To be considered for the Commercial Real Estate Full Time Analyst Program, you must complete the following steps:

Complete this application including program preference and city preference
1. Make sure your program and city preferences align as noted in the descriptions above
If selected, our team will reach out to you with additional details.

JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds, and professional experiences. We will provide reasonable accommodations for applicants with disabilities.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About The Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

\n\n\n\n JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.\n \n\n\n

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

\n\n

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level Architectural Designer to be based in Bloomfield, NJ.
This position is expected to begin in Spring/Summer 2026 or as discussed.
The responsibilities of this position include, but are not limited to:
Performing basic architectural/engineering calculations.
Preparing specifications, reports and related data tables.
Maintaining liaison with design and drafting groups.
Preparing, reviewing, and approving drawings as required.
Under the direction of the Supervising Architect, may perform technical assignments of moderate complexity within approved schedules and budgets.
May coordinate technical and administrative activities with employees in other disciplines and other departments participating on an assigned project.
May assist in the training and evaluation of assigned architectural and design/drafting personnel.

Qualifications

Minimum Requirements:

Bachelor's Degree in Architecture or in another related field or demonstrated equivalency of experience and/or education.

Preferred Qualifications:

Excellent verbal and written communication skills.
Experience with AutoCAD, Revit, and other computer applications.

Additional Information

Relocation assistance is not available for this position.
We are interested in every qualified candidate eligible to work in the United States. Permanent residency sponsorship is available for current OPT, F1 or H1-B visa holders in the United States.
This position requires a hybrid work schedule which includes in office work in Bloomfield, NJ. The selected candidate must be available to work in Bloomfield, NJ on a scheduled basis.

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.

At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.

With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.

Customer Success at Orbus is central to how we deliver value. We partner closely with teams across Sales, Technical Support, Professional Services, and Product Management to help our customers realize meaningful outcomes with our platform. From onboarding through renewal, we focus on building trusted relationships and driving measurable impact at every stage of the customer journey.

The Opportunity

As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including Fortune 500 companies and major public sector organizations. Your mission is to help them succeed by driving adoption and value through OrbusInfinity.

This is a strategic, hands-on role. You will build trusted relationships with senior stakeholders, serve as a key advisor on how to apply our platform to enterprise architecture and digital transformation goals, and coordinate with cross-functional teams to deliver an excellent customer experience.

You will operate autonomously across your accounts, while collaborating closely with our global Customer Success team and colleagues in Sales, Support, Services, and Product.

This role is based in the United States, with a preference for candidates located on the East Coast. If based in NYC, we collaborate in the office two or three times per week.

What You Will Do
Customer Relationship Management

Own the customer journey across onboarding, adoption, renewal, and expansion

Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals

Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor
Product Enablement and Training
Deliver product overviews and feature demonstrations tailored to customer use cases
Identify training gaps and provide enablement to promote deeper adoption

Cross-Functional Collaboration

Partner with Sales to support account expansion opportunities
Work with Support, Services, and Product to resolve issues and advocate for customer needs
Participate in internal feedback loops to improve processes and customer outcomes
Customer Advocacy and Marketing Alignment
Help surface customer success stories for case studies, webinars, and user groups
Support renewals through continued demonstration of value and platform fit

Operations And Reporting

Maintain accurate account data in Salesforce and Gainsight
Contribute to customer feedback processes and adoption tracking using defined success metrics
What You Will Bring

Experience in a Customer Success or related client-facing role such as Account Management, Business Development, or Consulting

5+ years working with complex, high-touch enterprise accounts

Technical aptitude with the ability to convey product capabilities to non-technical stakeholders

Excellent communication skills across varying levels of seniority and customer types

Proven ability to influence, advise, and build trust with decision makers

Self-motivation and strong organizational skills to manage priorities and workflows independently

Experience in high-growth SaaS or technology environments is preferred

Familiarity with Salesforce and Gainsight is a plus

Why Orbus

Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.

In 2024, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools.

If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.

Perks & Benefits

We believe great people do their best work when they’re supported, trusted, and treated like adults. Our benefits are designed to fuel performance, protect wellbeing, and give you the freedom to thrive in and out of work, wherever you are in the world.

Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.

Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.

Flexibility that works: Our hybrid model gives you the best of both worlds. You’ll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.

Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.

We don’t believe in perks for show. Everything we offer is built to help you grow, stay well, and do meaningful work over the long term.

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\n\n

About The Program

Our Summer Associate Program is a nine to ten week summer internship for students pursuing an advanced degree such as MBA, PhD, JD, MD or LLM. You will be fully immersed in our day-to-day activities.

As A Participant, You Will:

• Attend orientation where you’ll learn about our culture, as well as the benefits and responsibilities of being a member of the firm
• Receive training designed to help you succeed
• Have the opportunity to work on real responsibilities alongside fellow interns and our people

Submitting Your Application\n\n\n

Each applicant has the opportunity to apply to up to 4 separate business / location combinations in any given recruiting year. Any additional application will be auto withdrawn. In order to apply to an additional opportunity, you must withdraw a current application that has not been turned down.
A single applicant should not create multiple email addresses to apply to additional opportunities

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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

At NiCE, we know that delivering exceptional customer experiences starts with understanding the customer journey—and the people behind it. We’re looking for a Senior Customer Success Manager who brings deep expertise in Interaction Analytics and Workforce Management to help our customers drive value, improve performance, and realise the full potential of their investment.

This is more than a traditional CSM role — it's a hybrid of strategic guidance, technical fluency, and relationship mastery. You’ll provide hands-on enablement and support across your account portfolio while proactively identifying and removing obstacles to long-term success.

How will you make an impact?

Own and manage a portfolio of enterprise customers to drive successful onboarding, adoption, and expansion.
Serve as a strategic advisor and primary point of contact for all customer engagement, including regular check-ins, business reviews, and executive updates.
Deliver tailored enablement on Interaction Analytics, Workforce Management, and related NICE solutions.
Proactively identify and resolve blockers to account health by forming strong internal and external networks across technical, sales, and support teams.
Monitor product utilisation, analyse trends, and recommend strategies to maximise ROI and reduce risk.
Represent the voice of the customer internally to advocate for product improvements, innovation, and experience enhancements.
Partner cross-functionally with Sales, Services, Product, and Support to align on customer goals and drive long-term value.
Identify opportunities for upsell/expansion and support the sales cycle with insights tied to customer needs.
Maintain a deep understanding of NICE’s platform and roadmap to guide customers through evolving strategies.
5+ years in B2B customer success, consulting, or solution delivery roles, ideally within the contact centre, Workforce Management, or Interaction Analytics space.
Demonstrated experience delivering consulting or training on complex analytics or WFM platforms.
3+ years working in a SaaS or cloud-based environment.
Strong commercial acumen with the ability to manage and influence enterprise-level relationships.
Proven ability to navigate matrixed organisations, resolve issues, and advocate internally on behalf of customers.
Comfortable working independently and proactively in a high-growth, fast-paced environment.
Working knowledge of Gainsight, Salesforce, and ServiceNow (or similar platforms) preferred.
Strong communication and facilitation skills; capable of engaging technical and non-technical audiences alike.
Passionate about helping customers succeed — and making their experience with NICE exceptional.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

You'll stand out if you also have:

Experience managing adoption across multiple NICE solutions (e.g., Engage, Nexidia, WFM, QM, APA).
A background in change management, business consulting, or performance improvement in the CX space.
A consultative mindset with the ability to translate complex data into actionable insights for customers.
Experience working with enterprise stakeholders across technical, operational, and executive levels.
A track record of influencing product strategy through customer feedback and frontline experience.

\n\n\n\n\n

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy Nice-Flex!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#Li-Hybrid

About Nice

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Company Description

Join us to transform the way the world works.

Job Description

The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding, adoption, and engagement on LinkedIn Learning solutions.

Responsibilities

Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers.
Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk .
Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.  
Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
Act as a change agent for internal (systems & process) and external (product & workflow) change
Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.

Qualifications

Basic Qualifications

8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success, Account Management, Product Management/Adoption

Preferred Qualifications

Experience in learning, e-Learning, Organizational L&D, recruiting, applicable talent experience, sales, account management and product enablement.
Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level.
Advanced organization, project management, and time management skills.
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.
Expert understanding of Sales concepts and Software as a Service.
Proven ability to influence through empathy, negotiation, and consensus building.

Suggested Skills

Customer Retention Management
Learning Agility
Change Management

Additional Information

Global Data Privacy Notice for Job Candidates 

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Overview

Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn risks.

These professionals guide customers in developing innovative solutions through a process of guided discovery, enabling them to progress swiftly along their Atlassian journey. By engaging with customers, they facilitate the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users.

We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

Atlassianのシニアカスタマーサクセスマネージャーは、顧客がAtlassianへの投資の価値を最大化するのを支援する重要な役割を果たします。彼らの主な焦点は、顧客の採用と維持を促進する戦略にあります。加えて、顧客関係の構築と育成、顧客の健康状態の監視、および潜在的な離脱リスクの特定を任されています。

これらの専門家は、ガイド付きの発見プロセスを通じて顧客が革新的なソリューションを開発するのを導き、顧客がAtlassianの旅を迅速に進められるようにします。顧客と関わることで、彼らは即時的かつ持続的な成果を引き出すのを促進します。これは、製品の採用、ソリューションの拡張、顧客ユーザーの長期的な成長を支援するベストプラクティスを大規模に実施することによって達成されます。

私たちは、日本のカスタマーサクセスチームのためにシニアカスタマーサクセスマネージャーを募集しています。あなたは関係を築き、Atlassianの顧客の旅を理解する能力を示します。複雑な顧客を障害を乗り越えさせるために導くための準備が整い、プロアクティブかつプログラム的な顧客エンゲージメントとベストプラクティスを通じて価値の実現を提供します。あなたは、複数の製品およびソリューションプラクティスエリアにまたがるソリューションの専門知識を活用します。Cレベルのコンタクト、幹部、そして多層的なグローバルチームを含むさまざまな顧客プロファイルと協力し、彼らのAtlassianソリューション投資の成功した採用と拡張を支援します。

Responsibilities

Your Future Team

With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, HubSpot, Samsung, and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian.
Our team enjoys high earnings potential with the enterprise opportunity ahead of us. We sell meaningful products that lead the use of cloud and artificial intelligence.

In This Role, You Will:

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Lead the Customer Success team in Japan as a Senior member.
Coach, mentor, and hire staff, supporting their onboarding and growth.
Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.
Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.
Understand our products and solutions and speak with customers about the most relevant features for their specific requirements.
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint.
Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your account team, particularly the Account Associate.
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.

Your Background:

8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
Fluent in both English and Japanese.
Experience leading a service portfolio, teams, mentoring, and developing others.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs.
Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience.
Experience balancing a book of business in a customer-facing environment.
Problem-solving skills and a customer-centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.

あなたの未来のチーム

アトラシアンは、Nasa、Ibm、Hubspot、Samsung、Coca-Colaなどの組織が、すべてのチームの可能性を引き出す素晴らしいソフトウェアの力を通じて人類を進歩させるのを支援しています。価値に焦点を当て、私たちの製品がどのように組み合わさって企業ソリューションを作り出し、ビジネスの成果を変革するかを顧客に理解してもらいます。私たちは、すべての活動を「チームとしてプレイする」という価値観を用いて行うため、他の組織とは異なります。私たちはお互いをサポートし、勝利を共に祝い、知識を共有します。私たちの従業員はアトラシアンと共に働き、アトラシアンのために働くのではありません。私たちのチームは、企業の機会を前にして高い収益の可能性を享受しています。クラウドと人工知能の使用をリードする意味のある製品を販売しています。

この役割であなたが行うこと:

C-Suiteおよびエグゼクティブレベルの顧客と信頼できるアドバイザー関係を構築し、プラットフォームでの成功を支援し、ライフサイクル全体を通じてソリューションから最大の価値を得られるようにします。
日本のカスタマーサクセスチームをリードします。
スタッフのコーチング、メンタリング、採用を行い、オンボーディングと成長をサポートします。
Saasビジネスモデルの経験と、グローバルチーム全体での価値実現をもたらす戦略的かつ複雑な企業顧客のニーズをサポートする能力。
顧客とアトラシアンアカウントチームをガイドし、定期的なチェックイン、Qbr（四半期ごとのビジネスレビュー）、戦略的計画セッションを含むカスタマーサクセスプランを開発します。
複数のパートナーとグローバルに複雑な実装プロセスをナビゲートする経験。
私たちの製品とソリューションを理解し、顧客の特定の要件に最も関連する機能について話すことができる。
顧客と関わり、アトラシアンソリューションの早期かつ持続的な製品採用と成功を引き出します。
高価値アカウントを対象とした採用戦略を開発および実行し、変革管理を推進し、顧客の足跡を拡大します。
アカウントチーム、特にアカウントアソシエイトとのパートナーシップで、早期のリスク特定、介入、エスカレーション、緩和を通じてチャーンを軽減します。
アトラシアンが戦略的顧客にどのようにより良いサービスを提供できるかについての内部フィードバックを提供するために、顧客の声となります。

あなたの背景:

カスタマーサクセスまたはアカウント管理で8-10年以上の経験があり、複雑なSaas製品ポートフォリオを持つ戦略的顧客を管理した実績。
英語と日本語の両方に堪能。
サービスポートフォリオ、チームのリード、メンタリング、他者の育成の経験。
顧客パートナーと信頼できるアドバイザーとしての地位を確立し、成果を導く経験。
ビジネス戦略の観点から目標が整合され、成功指標が特定されていることを保証するためのサクセスプランの使用経験。
一般的なJiraおよびConfluenceのエンドユーザーのユースケースと作業方法を理解し、それらのユースケースを実証し、構成のトレードオフを理解する能力。
製品、販売、サポート、マーケティング全体で内部的に協力し、スムーズな顧客体験を促進します。
顧客対応環境でのビジネスのバランスを取る経験。
問題解決スキルと顧客中心のマインドセット。
Gainsight（または同様のCrmツール）、Salesforce、およびTableauなどのBiツールの経験。

Qualifications

Our Perks & Benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

私たちの特典と福利厚生

仕事もプライベートもサポートするために、十分な休暇、年間教育予算、有給ボランティア休暇など、さまざまな特典と福利厚生を用意しています。

アトラシアンについて

世界最高のチームは、アトラシアンとともにより良く協働しています。医療や宇宙開発、災害対応やピザの配達まで、アトラシアンのソフトウェア製品は世界中のチームを支えています。アトラシアンでは、「すべてのチームの可能性を解き放つ」という共通の目標に突き動かされています。
（参考：About Us | Atlassian）

私たちは、すべてのアトラシアンのユニークな貢献が成功を生み出すと信じています。私たちの製品やカルチャーが、すべての人の視点や経験を反映し続けるために、人種、宗教、国籍、性自認や表現、性的指向、年齢、婚姻状況、退役軍人、障がいの有無に基づいて差別することは決してありません。すべての情報はEeo（雇用機会均等）ガイドラインに従い、機密として取り扱われます。

私たちのカルチャーや採用プロセスについて詳しく知りたい方は、Candidate Resource Hubをご覧ください。

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CANDIDATE MUST RESIDE IN NEW YORK CITY OR MORRISTOWN, NJ AND WILLING TO COMMUTE LOCALLY TO THE OFFICE AND PROVIDERS

The Provider Contracting Advisor serves as an integral member of the Provider Contracting Team and reports to the Provider Contracting Senior Manager. This role assists in developing the strategic direction and management of the day to day contracting and network management activities for a local given territory.

Duties And Responsibilities

Manages complex contracting and negotiations for fee for service and value-based reimbursements with hospitals and other providers (e.g., Hospital systems, Ancillaries, and large physician groups).
Builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy.
Initiates and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management. Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service.
Manages strategic positioning for provider contracting, develops networks and identifies opportunities for greater value-orientation and risk arrangements.
Contributes to the development of alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution.
Works to meet unit cost targets, while preserving an adequate network, to achieve and maintain Cigna's competitive position.
Creates and manages initiatives that improve total medical cost and quality.
Drives change with external provider partners by assessing clinical informatics and offering consultative expertise to assist with total medical cost initiatives.
Prepares, analyzes, reviews, and projects financial impact of larger or complex provider contracts and alternate contract terms.
Creates “HCP” agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation, and administration through matrix partners.
Assists in resolving elevated and complex provider service complaints. Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated issues.
Manages key provider relationships and is accountable for critical interface with providers and business staff.
Demonstrates knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape.
Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance.
May provide guidance or expertise to less experienced specialists.

Position Requirements

Bachelor Degree required, preferably in the areas of Finance, Economics, Healthcare or Business related. Significant industry experience will be considered in lieu of a Bachelor degree. MBA or MHA preferred.
The ability to influence both sales and provider audiences through strong written and verbal communication skills. Experience with formal presentations.
Customer centric and interpersonal skills are required.
Demonstrates managerial courage as well as an ability to maneuver effectively in a changing environment.
Superior problem solving, decision-making, negotiating skills, contract language and financial acumen.
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
3+ years Provider Contracting and Negotiating experience involving complex delivery systems and organizations required.
Experience in developing and managing key provider relationships
Knowledge of complex reimbursement methodologies, including incentive based models strongly preferred.
Demonstrated experience in seeking out, building and nurturing strong external relationships with provider partners.
Intimate understanding and experience with hospital, managed care, and provider business models.
Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 91,200 - 152,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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Role Type:

Internship/Co-op

Work Term:

Summer/Term 3

Work Location:

New York, New York, United States of America

Hours:

Pay Details:

$35.00 - $40.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Program Overview

The Global Operations & Business Services Summer Analyst Program is designed to identify and develop top talent of the future. We are looking for creative thinkers who are visionaries in defining what's possible.

The 10-week Summer Analyst Program aims to provide you with the opportunity to become immersed within the functional areas of Global Operations and Business Services by integrating with respective teams.

As a Summer Analyst, you will:

Gain valuable experience by learning the key functions of a team, assist in identifying opportunities to improve service delivery for the customer, and support process improvement initiatives for greater efficiency.
Act as a specialist, assist in leading unique and innovative projects within Global Operations and Business Services, or leveraging your skillset to find opportunities to improve the way we work within aspects of the trade lifecycle, business processes, and banking operations.
Be exposed to opportunities that may include developing and implementing new products, services, applications, workflows, or operational efficiencies.
Further develop individual skillsets and capabilities such as strategic problem-solving, project management methodologies, and relationship building
Collaborate with management to evaluate key problems by assessing process drivers in a diverse workplace environment

We will encourage you to engage with other teams through job shadowing and attending speaker series events. You will also be given multiple opportunities to demonstrate your creativity through innovation, develop your professional network, and work on initiatives within specific business segments.

Available opportunities for Summer Analysts may include:

Global Markets Operations
Payment & Correspondent Banking Services
Risk & Control
Corporate Lending & Trade Finance
Client Onboarding, Management & Enablement
Regulatory Services
Project & Innovation

Job Requirements

Pursuing a (4) year university or college degree with an anticipated graduation date between December 2026 and June 2027.
Preferred major(s) in business or STEM related discipline
Strong conceptual, analytical and problem-solving skills; can see the “big picture” in a complex environment
Exceptional communication skills with an ability to influence stakeholders
Ability to collaborate, build relationships, partner effectively, and work in a dynamic and agile environment
Well-organized, proactive and can prioritize among multiple tasks to meet deliverables
Ability to work effectively both independently and within a team environment
Positive attitude with a mindset to contributing to optimal customer and colleague experience
Small tech (Python, Alteryx, UiPath, etc.) capabilities and / or aptitude an asset

There is potential for successful candidates from the Summer Analyst Program to continue to build their career at TDS Global Operations & Business Services by joining the Full-Time Analyst Program post-graduation, which includes three 8-month rotations over two years. This extended opportunity includes significant insight and exposure to various businesses through the rotations with on-the-job training, networking opportunities, and the chance to establish relationships with key business leaders and partners.

-------------------------------------------------------------------------------------------------------------------

The Intern assists designated department management and staff in performing assigned tasks under direct or general supervision. Exemplifies the TD Securities Culture and Customer Service Philosophy. The intern will be required to interact with various internal and external groups.

Depth & Scope:

Builds an understanding of the businesses and Customers the role supports
May answer and direct incoming calls internally and externally
Provides support for Manager and others areas, as indicated
May assist in completing various departmental projects/reports
May assist in the Preparation of specific schedules related to the monthly/quarterly/yearly reports or projects
Analyzes specific accounts
Assists in the preparation of specific federal and state returns
Assists with projects
Assists in the audit requests
Assists with operational and administrative functions
May support or partner with several business functions/areas/departments
Participates in various projects and tasks, as assigned

Education & Experience:

High School Diploma required
Currently enrolled in 4 year college program or post graduate program
3.2 GPA or higher preferred
Excellent computer skills, including Microsoft Office
Excellent interpersonal skills
Demonstrated leadership qualities
Good written and oral communications skills
Detail oriented and self-motivated
Ability to handle multiple tasks in a fast-paced environment
Ability to work in an office environment

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

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Job Description

The Senior Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers’ businesses.

The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer’s organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds – and the CSM is a key enabler of our customers’ success and Zendesk’s company growth aspirations.

To achieve these goals, the mission of the CSM team will be to:

Deliver outcome-driven engagement throughout the customer’s journey using Zendesk solutions – from onboarding, to success planning, through product adoption and value realization
Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey
Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem

Job Responsibilities

Overarching objectives of the role include the following:
Proactive customer health management through intentional, outcome-driven customer engagement
Product adoption acceleration and customer value realization
Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following:
Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible — from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization.
Driving, enabling and removing obstacles to adoption of Zendesk’s product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes.
Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team
Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal.
Forging tight relationships with the rest of the Zendesk customer account team — including sales, customer support, professional services, renewals, and marketing.
Develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals and architects
In addition to core customer-facing responsibilities above, CSMs must also be able to:
Regular travel to customer locations or site visits is expected for this role at a minimum 40%
Understand all aspects of overall customer health and know how to proactively manage health – taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics
Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal.
Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer’s overall health.

Qualifications

Must have a minimum of 8+ years of related experience in Customer Success / Experience
Previous experience in customer success roles in enterprise technology / SaaS — either customer success management, professional services/consulting or technical account management.
Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers.
Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholder
Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes.
Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer’s organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk.
Bachelor degree in computer science, information sciences & technology, engineering or business.
Financial acumen and the ability to do foundational quantitative analysis and forecasting.
Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers.

The US annualized OTE (On Target Earnings) range for this position is $146,000.00-$218,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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We are looking to speak to candidates who are based in New York City, NY for our hybrid working model.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Req ID: 3263243126

About 1password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Senior Customer Success Manager understands larger/enterprise-level Teams and Business customers’ structures and needs, and guides them through established best practices throughout their 1Password lifecycle working closely with Onboarding and Account Management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. As a Senior Customer Success Manager the individual influences not only their own customers and processes, but processes across the entire Customer Success organization.

What We'Re Looking For:

Book of Business Management
Product Knowledge
Customer Engagement
A proven track record with ideally 5+ years experience managing a book of business in a SaaS or tech environment servicing customers through strategic calls and engagements
Maintaining account-specific insights and data, to inform forecasting with the highest possible accuracy
Reviewing account-specific and overall book health in relation to business reviews and customer engagements
Balancing individual customer’s success with company needs and opportunities
A knack for learning things on your own and quickly adapting to new environments
You are no stranger to providing robust, product-based solutioning for clients, ensuring timely resolutions
Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them.
You enjoy translating technical terms for customers who find technology confusing or intimidating
Experiencing conducting Business Reviews, you have experience and are comfortable in working closely with executive leaders, and can navigate the nuances of working with different stakeholders to identify and drive value realization.
Familiarity with creating and executing on success plans to drive activation and engagement of customers
Working collaboratively with internal, cross-functional teams to ensure customer success
Strong communication skills using virtual collaboration tools. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning.

What You Can Expect:

Month 1
Month 3
Month 6
Get to know the product, our culture, the Customer Success processes, and the people you'll be working with.
Learn our CRM and other key GTM tools, what and how we track, and the benefits of keeping customer information within it updated.
By the end of the first month, you’ll be able to guide a larger or high potential customer through at least one level of the defined Customer Success process.
Can guide customers through their Customer Success journey with 1Password, using your relationship with our Onboarding and Account management teams to educate, provide feedback, and discover opportunities to grow.
Proactively report on customers’ needs and valuable feedback so marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product.
Build and maintain a healthy database of customers for whom you are the Trusted Advisor
Have developed your best personal approach and rhythm, analyzed our Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers to influence and iterate on best practices across internal teams.
Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes

USA-based roles only: The annual base salary for this role is between $90,000 USD and $122,000 USD and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $85,000 CAD and $115,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our Culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What We Offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health And Wellbeing

👶 Maternity and parental leave top-up programs

🩺 Competitive health benefits

🏝 Generous PTO policy

Growth And Future

📈 RSU program for most employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🏆 Peer-to-peer recognition through Bonusly

🌎 Remote-first work environment

*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You Belong Here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Right to work in the country

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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About Us:

Sauce Labs is the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed. The Sauce Labs Continuous Testing Cloud identifies quality signals in development and production, accelerating the ability to release and update web and mobile applications that look, function and perform exactly as they should on every browser, operating system and device, every single time. Sauce Labs is a privately held company funded by TPG and Riverwood Capital.

\n\n

The Role:

Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform to impact their business. This is an opportunity to be part of a high performing CS team and make a strategic contribution to the success of Sauce Labs. You will be building relationships with key customers and guiding them on their Test Automation journey. We're looking for someone who is passionate about making their customers successful, proactive in solving challenges, and can represent their customers’ needs within the business.

\n\n

Responsibilities:

Develop and nurture relationships across a portfolio of enterprise customers to increase their adoption and health scores to add value to their business.
Collaborate with Sales to develop strategic account plans, improve customer experience, and explore expansion opportunities.
Partner with customers to identify their strategic goals, business priorities, and initiatives to create success plans with clear metrics and engagement strategies.
Proactively monitor customer usage and health scores of Sauce products and take immediate action to mitigate and address issues.
Build relationships with multiple individuals in each account, including executive sponsors, economic buyers, and decision-makers.
Influence leaders to drive change across the customer organization.
Provide strategic advice and guidance to customers on effectively using Sauce products and schedule regular touch points to review progress and milestones.
Prepare and present quarterly Executive business reviews in partnership with Sales and product management.
Act as an advocate for customer needs/issues across product, marketing, and support functions.
Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage.
Responsible for measuring and proactively monitoring customer health scores to drive proactive engagement and address potential concerns before they escalate.
Work closely with your internal cross-functional departments, Sales, Renewals, Product, Support, and Legal, to influence them to address customer needs and drive successful outcomes.
Own and drive internal initiatives that enhance and grow the CS organization.
Travel and meet customers on-site as needed

\n\n

Required Skills:

5+ years of experience working as a Customer Success Manager, expanding business for SaaS solutions in digital product development, testing or DevOps.
Strong technical aptitude and ability to simplify complex concepts.
Proven ability to anticipate customer needs and drive scalable solutions
Genuine curiosity, plus desire to learn about existing and new tools in the testing ecosystem
The persistence to discover, develop and build relationships where none exists.
Ability to seek and identify new use cases which could benefit from continuous testing architecture
Ability to run technical demonstration sessions of newly released features and capabilities which could benefit customer goals and objectives
Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services
Excellent communication, written and presentation skills
Willingness to provide context on issues and communicate appropriate urgency when collaborating cross-functionally
Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities
Experience with CSM tools, i.e Gainsight.
Bachelor’s Degree or equivalent experience

\n\n

Nice To Haves:

Familiarity with test automation languages such as Selenium and Appium a plus
Understanding of the, SDLC, software development processes (Agile, CI/CD) and tools
Experience working with Global 2000 customers

\n\n

We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office. Those hired remotely must be able and willing to travel to an office as required by the specific role.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services

We are excited to share the base salary for this position exclusive of fringe benefits, potential bonuses or stock-based compensation. Your base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience, along with its relationship to the base salaries of current team members at Sauce Labs that are similarly situated.

Benefits and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance. In addition, Sauce Labs offers parental leave benefits, flexible time off, professional development, and a 401(k) retirement plan with match. To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.US Compensation Range$115,000—$135,000 USD","hiringOrganization":{"@type":"Organization","name":"Sauce Labs","sameAs":"https://saucelabs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Company Description

Join us to transform the way the world works.

Job Description

At LinkedIn, the Customer Success Manager (CSM) partners closely with Relationship Managers to ensure LinkedIn Enterprise Customers achieve a significant return on investment, and feel successful with their LinkedIn Sales solution. The CSM serves as a key consultant to assigned accounts, to support effective onboarding, complex implementation and driving engagement of products and services to new and existing customers.

As a Customer Success Manager for Sales Solutions, you will ensure customer success by liaising with key stakeholders (c-level executives, sales leaders, program managers) within our customer base to plan and drive social selling programs. Taking a consultative and prescriptive approach to our customers is crucial, acting as their trusted advisor and consistently showing the value and ROI our solution can offer. Sales Navigator is constantly evolving through integrations with CRM, Marketing Automation, Business Intelligence, Sales Acceleration and Web Conferring applications, a core part of this role will be empowering our customers to activate these by showing how critical they are to help their business to thrive. Our main goal is to achieve our customers outcomes by turning the vision they hold for their business into a reality. You will be a change management leader, helping your clients adopt modern selling best practices through regular success coaching. You will be a product expert, supporting product adoption via webinars and onsite sessions; and you will be a core part of LinkedIn’s retention strategy, preventing customer attrition (churn) by ensuring customers get value from their investment in Sales Navigator. 
\n
\nResponsibilities

Partner with the Relationship Managers on assigned accounts to educate clients on the optimal way to implement a successful modern selling program using LinkedIn’s Sales Navigator platform, in order to drive overall customer adoption and success
Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our LinkedIn Sales Solution to our customers organizational objectives, initiatives and strategies. Ability to prove ROI. 
Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics review 
Think scale, encouraging clients to utilize appropriate LinkedIn resources (i.e. community forums, Customer hub, workshops, etc.) to increase their proficiency with Sales Navigator and with other modern selling features on the LinkedIn platform 
Mitigate churn by tracking customer activity and creating custom plans for accounts at risk; partner with RM on mitigation strategies including attendance at QBRs where necessary
Proactively identify risk and deliver coaching/training to improve utilization of low usage clients 
Monitor customer engagement and health metrics in assigned accounts, analyses and develop strategies to increase usage i.e. sales leadership educational sessions, best practices workshop
Document all communication with users and accounts accurately and in a timely manner via system tools (Salesforce.com). Ensure that issues are escalated appropriately to appropriate internal departments and management
Use LinkedIn, client and other data to derive insights to drive greater client engagement 
Become a client partner in maximizing the benefits of their investment with Sales Navigator 
Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs

Qualifications

Basic Qualifications

5+ years working in a Customer Success and/or Management Consultancy role

Preferred Qualifications

Strong knowledge of the Customer Success Industry
Ability to understand your customer’s business objectives and challenges and define strategies to implement modern selling programs to help them achieve those objectives.
Establish and grow trusted relationships with internal stakeholders and clients to allow you to be a trusted advisor and consultant, and a modern selling industry expert.
Experience presenting to large audiences e.g. Sales Kick-offs, Executive Forums
Experience implementing change management best practices to drive product or process adoption 
Experience driving large scale global deployments
Excellent organizational, project management, consulting and time management skills
Experience analyzing data, trends and client information to identify product or service growth opportunities
Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)

Suggested Skills:

Relationship Building
Stakeholder Management 
Account Management

Additional Information

Global Data Privacy Notice for Job Candidates 

","hiringOrganization":{"@type":"Organization","name":"LinkedIn","sameAs":"https://www.linkedin.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, Corporate Impact ","datePosted":"2025-09-16","description":"

At Blackbaud, we are committed to powering an Ecosystem of Good®—a connected network of people and organizations working together to build a better world. As a Senior Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a strategic partner to our customers across the social good sector. You will guide them in leveraging Blackbaud’s cloud solutions, services, and data intelligence to achieve meaningful, measurable outcomes aligned with their organizational goals.

This role is both proactive and consultative, requiring a deep understanding of customer needs, industry best practices, and the value our technology delivers. You will lead success planning, drive adoption, monitor customer health, and foster long-term relationships that result in retention, growth, and advocacy. As a strategic partner, you will collaborate across internal teams and use data-driven insights to anticipate challenges, identify opportunities, and ensure customers realize the full potential of their investment in Blackbaud.

Senior CSMs are expected to operate with a high level of autonomy and strategic influence, engaging with executive stakeholders and contributing to cross-functional initiatives that enhance the overall customer experience. Your work will directly impact customer satisfaction, loyalty, and the expansion of Blackbaud’s footprint within the social good community.

What You’Ll Do:

Customer Partnership & Strategy
Build strategic relationships with executives and key stakeholders.
Drive usage and value realization of YourCause solutions.
Develop and execute joint success plans supported by executive business reviews.
Onboard new customers and ensure effective use of available resources (support, training, community, etc.).
Customer Health & Retention
Monitor product usage and sentiment data to identify risks and opportunities.
Respond to survey feedback and proactively manage wellness plans for at-risk customers.
Protect recurring revenue through proactive sentiment tracking and wellness planning.
Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients.
Growth & Advocacy
Identify and support expansion opportunities in collaboration with sales.
Foster loyalty and develop customer champions through reference programs, stories, and event participation.
Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs).

What You’Ll Bring:

3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.
Proven success in relationship-building and customer service.
Strong communication and presentation skills.
Experience engaging with c-suite executives and managing sensitive discussions.
Ability to derive insights from data and demonstrate cloud technology.
Self-starter with a collaborative mindset and global perspective.
Familiarity with Blackbaud solutions is a plus.
Passion for helping others and driving social impact.

#Li-Remote

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com.

The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-First Workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer For Vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition Reimbursement Program

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Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

Customer Success is a key role to ensure Workday’s customer happiness and success. The team are key players in the support of our customers on their Workday journey.

They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team

About The Role

The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the DACH region, having control of your own schedule and customer interactions.

What You’Ll Be Doing:

This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
Improving customer relationships as needed for prospect references.

About You

Basic Qualifications

Proven experience and functional domain expertise with Financial Management or ERP
6+ Project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation

Other Qualifications

Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
Experience working as a Customer Success Manager or similar client facing role for a SaaS company
Consulting experience either as an internal consultant or with a consulting/software company desired
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Ability to travel up to 35%
Proficiency in English and German is essential
Zurich. Munich or Berlin based only

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.

Tremendous is profitable and growing without outside investors. Join us before the next international offsite!

About The Role

We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

What You'Ll Do

Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions

You Have

5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
Experience at a high-growth B2B startup strongly preferred
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with the ability to build rapport at all levels of an organization

You'll thrive here if you're

Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
Naturally empathetic with both customers and internal stakeholders
Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment

Why work with us

You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.
Competitive pay, equity and benefits. The base salary for this role is $180,000 - $220,000.
We're a remote company. Work from wherever you want in the Americas.
Smart people and a great culture. See our company handbook.

","hiringOrganization":{"@type":"Organization","name":"Tremendous","sameAs":"https://handbook.tremendous.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About The Role:

We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

What You'Ll Be Working On:

Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
Customer Advocacy: Work on case studies to highlight customer successes.
Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You'll Bring to the Team:

Educational Background: Bachelor’s degree in Business, Engineering, or a related field. Advanced degree preferred.
Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Restricted Stock Units in a fast growing, well-funded technology company

Benefits:

Industry Competitive Pay
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell Phone Reimbursement
Tuition Reimbursement
Subscription to the Calm app
Metlife Legal
Company paid commuter benefit; $300/month

Compensation Range

Compensation will be paid in the range of up to $144,000 -$165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

","hiringOrganization":{"@type":"Organization","name":"Crusoe","sameAs":"https://www.crusoeenergy.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA - US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Service Delivery Lead - New York City","datePosted":"2025-09-15","description":"

Service Delivery Lead - New York City

Department: Blue Mantis
Employment Type: Full Time
Location: Hybrid
Compensation: $130,000 - $150,000 / year

Description

Work Hours 8AM to 5PM \nDays Onsite New York City: Monday, Thursday & Sunday
Remote: Friday & Saturday

Be Part of the Team Behind the Game

\nAre you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary.

\n

Key Responsibilities

\nCustomer Engagement & Advocacy

Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships.
Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs.
Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.

Service Delivery & Communication

Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery.
Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders.
Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence.

ITIL-Based Process Oversight

Support event, incident, problem, and change management efforts for our 1 using ITIL best practices.
Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues.
Monthly reporting to highlight KPIs and Metrics
Analyze data trends and present recommendations

Skills, Knowledge And Expertise

Technical Expertise

Historical experience managing and administering Windows Server environments
Strong knowledge of network device configuration and administration of Cisco routers/switches.
Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments .
Previous experience with virtualization technologies, including VMWare.

Customer-Facing and Strategic Skills

Proven success in a Technical Account Manager or customer-facing engineering role.
Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.

Soft Skills

Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions.
Strong presentation and documentation abilities.
Highly self-motivated, organized, and comfortable working both independently and collaboratively.

Leadership & Team Coordination:

\nTechnical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed
\nProcess & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management.
\nOperational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives.
\nStakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations.
\nGame Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership in Eric’s absence.
\nReporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvement

Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.","hiringOrganization":{"@type":"Organization","name":"Blue Mantis","sameAs":"https://www.bluemantis.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

👋 Hello from the Recruiting Team at Customer.io! We're looking for a Senior Customer Success Manager based in the UK or Ireland who will focus on our Enterprise customer segment to join our growing team.

As a Senior Customer Success Manager at Customer.io, you’ll specialize in our largest and most strategic accounts to manage successful onboarding and ongoing support. In each phase of the customer lifecycle you’ll work with key customer contacts to understand cross organizational goals and help them prioritize and optimize their implementation of Customer.io. You’ll use your knowledge of the customer’s business and overarching objectives paired with your expert knowledge of the platform to introduce new use cases and features that lead to the desired outcomes.

You’ll lead with empathy and problem solving to guide assigned customers through key milestones of the customer journey. Tasked with getting tactical or strategic questions answered for customers, you’ll collaborate with customer success enablement, technical support, sales, product, and engineering (when appropriate. When it comes time to renew and/or expand, you’ll work closely with the Account Managers on our commercial team to strategize and execute an on-time renewal.

We don’t need you to be an expert at marketing - but rather, an expert at understanding your customers’ business and translating that into consultative guidance. You’ll be confident in facilitating conversations around data and integrations to identify key pain points for the customer and enlist the help of our Technical Support and Product teams to find solutions and advocate for change.

We are building for the future of our Customer Success org and we are looking for someone with opinions on best practice and experience working with Enterprise customers. Collaborating with the other Customer.io CS experts on our team, you will help shape and expand the Enterprise offering at Customer.io.

Some Things You'Ll Do

Maintain consistent execution against 3 main KPIs across your book of business: 1) Gross Revenue Retention 2) Net Revenue Expansion 3) Customer Value Realisation
Collaborate with Account Executives and Solutions Architects on internal handover of new customers
Transition calls with key stakeholders to outline the general onboarding plan and timetable
Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
Plan and organize the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
Be your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
Proactively consult customers on implementation to achieve complex initiatives at scale
Maintain regular contact with the customer after the onboarding process is complete to stay up-to-date on progress and proactively offer solutions
Ensure high quality mutual success plans are in place to deliver value against your customers’ stated goals. Also, collaborate with your partners in the Account Management team to ensure that effective account plans are in place to deliver exceptional renewal outcomes
Act as a project manager for escalations and development projects that will involve cross-functional partners
Quarterly meetings with your point of contacts to align on strategic goals - also review new features, strategize adoption, and collect feedback
Semi-annual Executive Business reviews with C-suite executives and other key stake holders to collaborate on successful initiatives and opportunities for the partnership
Relay key learnings, trends and insights from working with Enterprise customers to internal departments and collaborating on the resulting action items
Assess the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year - you will have a clear, objective, renewal forecast perspective based on data

About You

You’re curious and enjoy learning about different businesses and industries and what makes them successful - asking great questions is second nature to you
You’ve got a thirst for knowledge, and are keen to understand our platform
Creative problem solver who can understand the customer objective and find the best solution regardless of what the customer is asking for
You’re calm under stress and not easily rattled
You’re not shy to speak up on behalf of a customer when there’s something we can do to provide a better experience
You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our Customer Success program

What We'Re Looking For

You can demonstrate a track record in delivering exceptional gross retention figures, impressive net revenue expansion results and strategic plans that deliver value outcomes
You’re based in EMEA timezones
You have at least 3-4 years of experience in Customer Success working in SaaS - you can articulate how you’ve consistently delivered against targets over your career
You have experience working with Enterprise customers and are familiar with the organizational complexities that come along with high profile initiatives
You’re comfortable owning revenue outcomes and collaborating with commercial partners to translate value into renewal/expansion strategy
You have experience with deep understanding of customers’ organizational goals and translating intended outcomes to mutual success plans to get there
You are well-practiced in planning and delivering world-class Executive Business Reviews. You know how to capture the attention of C-suite stakeholders and leave them feeling like our partnership is a strategic priority
You have experience communicating with software developers and/or technical end users in a technical capacity
You’ve seen what the gold standard of Customer Success execution looks like across different businesses or industries
You are opinionated about the customer experience and understand how to influence your clients with well-supported, consultative, recommendations

Bonus Points!!

You’ve been responsible for designing lifecycle messages or working as a CSM in the marketing automation space
You can hold business conversations in French, Spanish or Russian

About Customer.Io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $95,000 USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

Here's what you can expect from our hiring process:

\n30-minute video call with a Recruiter\n
\n45-minute video call with the Hiring Manager\n
\n
Research Week
\n
\nMock Call with three potential team members\n

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join Us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

\n","hiringOrganization":{"@type":"Organization","name":"Customer.io","sameAs":"https://customer.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"EMEA Remote"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, Aerospace & Defense","datePosted":"2025-09-15","description":"

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A Senior Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. This role is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.

Qualifications

Delivery project experience with IFS Maintenix in customer-facing roles
Strong knowledge of, and experience in, Aerospace & Defense (A&D) industries
Has familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers
Strong acumen on IFS implementation and upgrade delivery methodology and delivery service offerings
Familiarization with, and ability to navigate IFS's internal organizational structure and departments to obtain required information and support in a timely manner
Owning and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners
Highlighting and actioning delivery-related risk at IFS’s end-customers for both IFS GCS-led delivery as well as Partner-led delivery
Ability to lead through influence and trust both internally within IFS and externally with Customers and Partners
Knowledge of the Business Value Assessment (BVA) tools and overall process.
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner
Understanding of subscription services and able to support renewal process of both services and licenses with engagement required to secure revenue.
Leading executive steering committee meetings with customers and communication to IFS SLT on progress.
Driven to secure IFS references and regular reporting through the VOC process.
Communication and collaboration with Sales on any potential upsell opportunities.
Communication with Global Delivery SLT on any potential escalations needed.
Fluency in English and local language (verbal and written).
Ability to navigate within other IFS departments such as Support, R&D, and Sales.
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
Bachelor’s degree, master’s degree or equivalent work experience in a relevant field.
Active listening, strong interpersonal communications, and relationship building.
Excellent communication and relationship management skills.
Experience in building, maintaining, and evolving relationships with executives.
Domain knowledge of IFS Applications.

What We’Re Offering

Salary Range: $120,000 - $135,000 CAD plus 15% variable compensation
Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
Group RRSP with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

","hiringOrganization":{"@type":"Organization","name":"IFS","sameAs":"https://www.ifs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ottawa, ON, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Entry-Level Electrical Vehicle Engineers & Analysts - Networking Event with AECOM – New York City","datePosted":"2025-09-15","description":"

Company Description

Work with Us. Change the World.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

On Thursday and Friday, interviews will take place at our New York office. This is a fantastic opportunity to learn about and connect with AECOM for early career opportunities.

AECOM is seeking an Entry-Level EV Engineer/Energy Analyst to be based in New York.

This position is expected to begin in Spring/Summer 2026.

In this role the selected candidate will work on a variety of energy efficiency, resilience, and decarbonization initiatives for municipal, utility, and commercial and industrial clients.

Responsibilities of this role include, but may not be limited, the following:

Conduct outreach and education to targeted customers and schedule and/or perform surveys and qualification of customer opportunities.
Qualify and develop new business opportunities from outbound/inbound calls, leads, general prospecting and email marketing. This includes cold calling and networking in the region to develop one’s own opportunities.
Perform commercial energy audits for small C&I customers with aim to reduce overall energy consumption.
Determine qualifying measures, technologies and techniques to evaluate successful EV Charging Station implementation.
Preparing and presenting results and professional recommendations, in report or presentation format, to clients and teams.
Perform energy calculations to identify and validate energy conservation measures (ECMs).

Qualifications

Inimum Requirements:

Bachelor's Degree in Electrical, Mechanical, or Civil Engineering or a related field.

Preferred Qualifications

Experience with utilities.
Demonstrated networking capabilities with public and private clients, power and energy industries, from inception through contract award and implementation.
Knowledge and experience with energy infrastructure processes and requirements are strongly desired.

Additional Information

Relocation assistance is not available for this position.
Sponsorship for US employment authorization is not available now or in the future for this position.

About Aecom

What makes AECOM a great place to work

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Company Description

Job Description

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.\n
Experience in SaaS or IT Industry: Ideally experience working within the public sector industry
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Must be eligible for full UK security clearance.

Company Description

Job Description

About The Role:

Core Responsibilities

Tissue Volume Growth

Education & Training

Qualifications

Education:

Additional Information

#Li-Ut

About Flywheel

What You'Ll Do:

Who You Are:

#Li-Ag1

Working At Flywheel

The Interview Process:

Inclusive Workforce

What You'Ll Be Doing:

What You'Ll Need:

Compensation Range

Belonging At Gymshark.

Summary

Responsibilities

Qualifications

Total Rewards

Company Description

Job Description

Responsibilities Include:

Qualifications

Basic Qualifications:

Preferred Qualifications:

Suggested Skills:

Additional Information

Company Description

Job Description

Qualifications

Minimum Requirements:

Preferred Qualifications:

Additional Information

About Aecom

Educational And Professional Qualifications:

Software Systems:

About The Role

We Have Fun!

Physical Requirements:

For Sf Only:

Our Ideal Candidate Will Have

On A Given Day In This Role You Will:

Your Mission

Your Profile

What'S In For You…

Summary

Company Description

Job Description

Qualifications

Minimum Requirements:

Preferred Qualifications:

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About Aecom

Summary

Responsibilities

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Company Description

Job Description

Qualifications

Minimum Requirements:

Preferred Qualifications:

Additional Information

About Aecom

About Payoneer

What You’Ll Do

Who You Are

#Li-Sl3

Available Locations: Bangalore, India

What You’Ll Do

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Required Skill Set:

Requirements:

Education:

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