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MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

This role can be based hybrid out of our Chicago or Toronto office.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB is an equal opportunities employer.

Req ID: 3263243462

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:$87,000—$172,000 USD","hiringOrganization":{"@type":"Organization","name":"MongoDB","sameAs":"https://www.mongodb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Enterprise)","datePosted":"2025-09-18","description":"About the companyUserlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments.Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
About the roleAs an Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane’s customers to understand and improve the value their organization realizes from their software investments. Using Userlane’s unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.Your main goals: Account retention and expansion.\n

Your Mission

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.

Your Profile

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.
Affinity for technology and digital transformation in conjunction with strong business acumen.
Fluency in English and German.

What'S In For You…

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events.

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Location: Remote, USA

Employment Type: Full-Time

Compensation: $104,000 -$130,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. Its unified, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, make data-driven decisions, and achieve exceptional operational efficiency.

The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.

Serving as the primary advocate for customers, the Senior CSM is responsible for understanding each organisation’s unique business objectives and helping them maximise the value of their OneStream investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of OneStream’s capabilities. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.

This role will manage a portfolio of approximately 30–40 mainly enterprise accounts, with a combined ARR of $5M–$15M across the North East Region.

Ideal candidates will bring hands-on experience with Financial Management Software, including tools such as CPM/EPM, ERP, Accounting, Spend Management, Treasury, or Tax and Regulatory Reporting. They should demonstrate a strong ability to collaborate with Finance teams and possess a solid understanding of the priorities within the Office of Finance. The ability to support strategic financial goals is essential.

This role is based in the North East States, with a strong preference for candidates located in: Connecticut (CT), Delaware (DE), Maine (ME), Maryland (MD), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), New York (NY), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Virginia (VA), Washington, DC (DC), and West Virginia (WV). Being situated near our enterprise customers in this region helps reduce travel requirements and strengthens client relationships through deeper local market understanding.

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Primary Duties and Responsibilities

Managing your portfolio of customers
• Partner with sales and your CSM’s to complete a comprehensive sales transition process
• Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal
• Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.)
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing)
• Manage and execute the customer’s onboarding process
• Develop strong working relationship with your customer and their delivery team
• Establish and execute cadence-based “Business Review” meetings with your customer
• Support your Region CS Director in conducting monthly Region Health Check meetings with the regional sales team
• Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal
• Align with Customer Success Leadership on regional metrics
• Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers
• Promote awareness of Regional OneStream Communities and customer educational events
• Keep management informed of progress and obstacles on your portfolio of customers
• Support Sales in the Customer Account Planning sessions
Customer Advocacy
• Understand what your customer’s values in their partnership with OneStream now and in the future
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream
• Be a point of escalation for your CSM’s customer requests, issues, and escalations
• Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.)
• When necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.
Supervisor Responsibilities
• Work with your CSM’s to develop their annual goals
• Establish a regular cadence with your CSM’s to listen, mentor and as needed provide coaching

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Required Education and Experience

• A minimum of 8 years of professional experience.
• At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
• Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives.
• Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

Preferred Education and Experience

• Degree in Business, Accounting, Finance, Information Technology or related field.
• Corporate Performance Management (CPM) experience
• Customer and account management experience.
• Management consulting/technology consulting experience.
• Prior experience with any of the following CPM Software products:
o OneStream
o Oracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)
o SAP BPC (Outlooksoft), SAP BOFC (Cartesis)
o IBM Cognos
o Anaplan
o Or other CPM solutions.

Knowledge, Skills, and Abilities

• A team player with a bias towards action
• Excellent interpersonal and communication skills
• Professional verbal and written communication skills
• Professional relationship building skills
• Strong ability to problem-solve in a collaborative environment
• Strong organizational and planning skills
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Exceptional customer service orientation
• Must be able to exercise independent judgment and solve problems
• High stress tolerance

Travel
Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).

Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-KT1 #LI-Remote

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We are looking for a seasoned Customer Success leader to take the helm of our global CS function from our strategic hub in Manila. This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide.

Summary of Role
As the Senior Manager of Customer Success, you are the chief architect and champion of our client experience. You will lead, mentor, and scale a high-performing team of Customer Success Managers, fostering a culture of proactive partnership and strategic value creation. Your role is to build the strategy, processes, and talent that will ensure our global clients achieve their business outcomes, making our CS team a key driver of company growth, retention, and expansion.

Your Impact & What You'll Do

Lead, Mentor, and Scale the CS Team: You will be responsible for hiring, training, and developing a world-class team of CSMs. You'll provide ongoing coaching, conduct performance reviews, and build a culture of excellence and accountability.
Architect the Customer Success Strategy: You will define and own the entire post-sale customer journey. You'll create the playbooks, set the KPIs, and implement the processes that enable your team to deliver consistent, high-impact results.
Serve as the Ultimate Client Advocate: Act as the senior-level trusted advisor for our most strategic clients, leading key business reviews and serving as the final point of escalation to ensure client health and satisfaction.
Drive Strategic Growth and Insights: You will empower your team to identify expansion opportunities and will consolidate client feedback to provide strategic insights to our Product, Sales, and Executive teams, acting as the definitive voice of the customer.

Why You'll Thrive at Execo
We are looking for an inspiring leader ready to build and own a critical business function. You’ll thrive here because:

You Are an Experienced and Inspiring Leader. With 6+ years in Customer Success, you have proven experience leading and developing client-facing teams. You're a natural mentor who knows how to motivate and grow talent.
You Are a Proven Strategic Partner. You have a distinguished track record of building trusted advisor relationships with senior stakeholders and can coach your team to do the same.
You Are a Master of Process and Data. You have a highly structured mindset and use data to build strategic playbooks, measure team performance, and communicate value to clients and executives.
You Are a World-Class Communicator. You excel at managing escalations, collaborating with cross-functional leaders, and articulating a clear vision for your team and our customers.
You Are a Dedicated Global Leader. You are excited to lead our team from our modern BGC, Taguig office and understand that aligning with US business hours is crucial for guiding your team and engaging with key stakeholders.

","hiringOrganization":{"@type":"Organization","name":"Execo","sameAs":"https://www.execo.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bonifacio Global City, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager | EMEA","datePosted":"2025-09-18","description":"

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. For this role in particular you will work on building our strategy for large accounts, who have many internal stakeholders that are low ARR. The goal is to be able to execute small, and roll-up large
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Ability to write and iterate on standard operating procedures.
Able to own and build procedures for a specific customer type from implementation to sustainment
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

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About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a highly-talented Customer Success Manager to handle the Vietnam market. The incumbent will be responsible for establishing and nurturing relationships with the company’s key accounts (VIPs) and most active users, industry influencers, and early adopters and leverage this to increase business with the customer. The person will be based at Ho Chi Minh City.

Ho Chi Minh City | Hybrid | Full-time

What You’Ll Do

Proactively and constantly manage existing client relationships through a consultative approach as a business partner.
Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients’ needs and translate these opportunities through Upsells.
Prepare and implement account development plans per key account to maximize engagement and opportunities with clients.
Have the passion and drive to exceed strategic and financial targets.
Collaborate with various teams around the world (sales, marketing, partnerships, operations, product) and be the voice of the customer.
Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information.
Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
Review and propose process improvement that drive client and market penetration.
Build business success stories and case studies.
Maintaining all information of customer activity within CRM platform.
Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Draft various business reports.

Who You Are

A Bachelor's degree, preferably in business or communications
Proficiency in English & Vietnamese
3+ yearsof key account management, business development or other relevant experience
5+ yearsof experience in selling complex solutions to corporate level clients
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
Strong written and verbal communication skills
Data oriented, high level of attention to detail with strong analytical and business reasoning skills
Track record of meeting and exceeding business established goals
Ability to make decisions in a changing environment, anticipate future needs and drive results.
High level of organization and focus and ability to work under pressure

Not a must but a great advantage:

Experience using salesforce.com or a similar CRM system
Experience in the Payments and Banking industry
Experience with direct sales for small businesses engaged in cross border trade
Experience with digital marketing, affiliate marketing, social media
Experience with data analytics & BI tools

#Li-Sl3

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it. Being fearlessly accountable in everything we do.
Continuously improve Always striving for a higher standard than our last.
Build each other up Helping each other grow, as professionals and people.

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If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

","hiringOrganization":{"@type":"Organization","name":"Payoneer","sameAs":"https://www.payoneer.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ho Chi Minh City, Vietnam","addressCountry":"Vietnam","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"About Us\n\n

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Bangalore, India

Customer Success @ Cloudflare

Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences.

What You’Ll Do

We are seeking an experienced Senior Customer Success Manager to join our India customer success team. In this role, you will be responsible for managing and growing our customer base in the region. You will be a trusted advisor to our customers and will work closely with them to ensure they are fully leveraging the capabilities of our platform and achieving their business objectives. You will also collaborate with other members of the Cloudflare team to drive customer retention, expansion, and customer satisfaction.

This role is based in Bangalore, India.

Key Responsibilities:

Serve as the primary point of contact for customers in the India region
Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
Fully manage the customer life cycle
Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities

Required Skill Set:

Adaptability and resilience in navigating complex situations and a rapidly evolving market
Exceptional critical problem-solving skills to address clients' challenges and identify opportunities for growth
Solid understanding of business strategy, with the ability to align Cloudflare's offerings with clients' objectives
Comprehensive product knowledge, including Cloudflare's products, services, and technology stack, as well as industry trends and emerging technologies
Proactive engagement with clients, partners, and internal teams to drive client satisfaction and business growth

Requirements:

5 or more years of experience in a customer-facing role, ideally as a CSM, in the technology industry
Strong understanding of cloud-based technologies and application security
Proven track record of managing large, comp flex customer accounts and driving customer retention and growth
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Strong problem-solving skills and the ability to think strategically
Bachelor's degree in technology or equivalent experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

","hiringOrganization":{"@type":"Organization","name":"Cloudflare, Inc.","sameAs":"https://www.cloudflare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are seeking an experienced and proven Senior Customer Success Manager based in Seoul, Korea to join our Customer Strategy and Success team.

We are looking for a trusted advisor who will manage a portfolio of our top strategic enterprise customers and serve as a central point of contact during the entire customer life cycle of their usage of our Digital Media Solutions.

You will work extensively with our market leading and innovative Creative Cloud Solutions with our Korean clients. As an advocate, the CSM’s role is to ensure that customers achieve their strategic business goals and acquire value Adobe products, ultimately translating into renewal and upsell of the client’s subscription.

Building and maintaining positive business relationships with multiple contacts within the assigned customers, including senior executive is also critical!

You have proven expertise in business application deployment, as well as excellent strategic account management accuman. The CSM will possess a deep understanding of their client’s business model and the respective markets!

What You’Ll Do

Accountable for Customer’s overall success with Adobe, including adoption of Adobe’s solutions, improving customer health, ensuring customers acquire their desired outcomes and bringing confirmed business value to customers
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Lead customer discovery - uncovering customer business requirements, mapping workflows and aligning Adobe solutions to solve key business challenges
Be a solution expert in order to evangelize products/technology to excite and encourage customers to push the boundaries of creativity.
Lead and deliver product enablement / demo’s as required for the customer. Proactively keep the customer informed on important new product features and capability.
Develop and maintain a consultative relationship with customer executive sponsors such that all activities are closely aligned with their business strategy.
Identify and grow expansion (upsell and cross-sell) opportunities and collaborate with sales teams to ensure growth attainment.
Drives regular governance with customer to report on critical metrics, raise awareness of Adobe news / events. Share results & meaningful items with cross-functional partners.

What You Need To Succeed

Experience in Post-Sales-Customer Success Account-Management for subscription based Enterprise Software Solutions,
Experience establishing relationships at Director level and above within enterprise organisations
Expertize, knowledge and a passion for Adobe products, including Creative Cloud, Adobe Firefly and Adobe Express.
Must be highly self-managed, adaptable, with the passion to deliver brilliant customer experiences. Serve the customer proactively,
Communicates clearly, whether verbally, in-writing or when delivering a presentation. Exercises good judgment in delivering communications by considering situational context and the intended audience.
Excellent organisation skills and a structured working approach, ability to deal with several different activities in parallel.
Ability to influence and drive issue resolution with cross-functional teams in a matrix organisation
Bilingual in both Korean and English.
Collaborative colleague who works well with internal partners from Customer Success, Sales, Solutions Consulting, Marketing and Professional Services
Has a Growth Mindset with a strong desire to invest in your own professional and personal development.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

","hiringOrganization":{"@type":"Organization","name":"Adobe","sameAs":"https://www.adobe.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seoul, Korea, Republic of","addressCountry":"South Korea","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Full Cycle)","datePosted":"2025-09-17","description":"

Vidyard is the leading provider of AI-powered video messaging, video hosting, sales prospecting, and buyer engagement solutions for modern revenue teams. Trusted by over 100,000 companies, Vidyard empowers go-to-market teams to connect with buyers in more personal, impactful ways at scale. From prospecting to post-sale, Vidyard helps businesses accelerate deal cycles, increase close rates, and humanize digital communication. With best-in-class AI-generated video tools, real-time engagement analytics, and AI-powered video workflows, Vidyard is redefining how companies grow revenue through video.

About The Role

Vidyard is looking for a Senior Customer Success Manager, Full Cycle to join our Customer Success team whose primary mission is to stabilize at-risk accounts and return them to health. Reporting to the Director, Account Management, you’ll lead diagnosis, build and execute save plans, and orchestrate cross-functional work to remove friction and restore value realization. You’ll be a critical part of our new de-risking motion with the opportunity to build the structure, playbooks, and strategy that scale this program.

You will also own the commercial renewal lifecycle (forecasting, terms, negotiation, signatures), always in service of stabilizing the base. Once an account is healthy, you’ll transition it to our Growth team for ongoing expansion. You’ll be supported by Vidyard’s Digital Customer Success motion with plays, nurtures, in-app engagement, and automation (including AI-assisted programs) as well as collaborating with Support, Product, RevOps, and Marketing to drive outcomes at scale.

This is a remote role open to candidates in Canada or the United States.

About The Team

This role is part of the growing Account Management & Customer Success team, which is responsible for driving adoption, retention, and growth post-sales. To increase focus and outcomes, we’re introducing dedicated roles for risk mitigation and growth. The Full-Cycle CSM specializes in stabilizing at-risk accounts, restoring value realization, and owning the renewal; as accounts become healthy, they are transitioned to a growth-led motion supported by a high touch account team for ongoing expansion. We work cross-functionally with Scaled Customer Success, Sales, Product, Support, RevOps, and Marketing to remove friction fast and tie our work to key revenue outcomes.

What You’Ll Do

De-risk & recover accounts (core focus): triage risks, run executive/champion alignment, craft save plans, and drive recovery to “healthy.”
Build the motion: design and operationalize the de-risking program through defined structure, playbooks, metrics, and strategy to scale stabilization and renewals.
Create & execute success plans: align to customer goals and lifecycle stages; identify churn risks early and surface expansion opportunities to be pursued once stable.
Learn the product end-to-end: guide customers through onboarding and adoption with a stabilization lens, ensuring clear value realization and readiness for growth.
Operationalize early warning & digital scale: monitor adoption and health signals to prioritize actions; balance strategic 1:1 planning with 1:many digital initiatives; champion a digital-first mindset using plays like nurtures, in-app engagement, and automations.
Remove friction fast: collaborate with Support, Product, and Sales to address feedback and feature requests, close the loop, and reinforce value realization.
Own renewals end-to-end: build renewal strategies, manage terms/pricing, run negotiations and procurement, and secure on-time signatures, all while maintaining crisp, data-driven forecasts.
Transition stabilized accounts to the Growth team (AM/CSM) with clear context to sustain momentum.
Keep the system clean: maintain accurate notes, health status, and renewal pipeline/forecast in Salesforce.
Contribute to our Digital CS roadmap: turn customer insights into journey maps, automation strategies, lifecycle content, and playbooks that improve efficiency, personalization, and scale.

What You’Ll Bring To This Role

5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role, with proven commercial renewal/negotiation ownership
A track record of stabilizing at-risk books: diagnosing risk, aligning senior stakeholders, and executing save plans
Strength with digital/automated CS programs and data-driven prioritization
Excellent communication, project management, and stakeholder engagement skills
Resourceful, adaptable, comfortable with ambiguity, and effective cross-functionally in fast-moving environments
Experience with CS tools such as Intercom, HubSpot, Clay, EverAfter, or Gainsight

Our Tech Stack

Vidyard
G Suite
Salesforce
Intercom
Clay
Gong
Looker
Metbase
Statisfy
Zendesk
EverAfter

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Will You Thrive At Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.
Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.
Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

At Vidyard, we celebrate the intersection of creativity, ambition, AI-driven innovation, and meaningful impact. If you’re ready to contribute to our mission of transforming communication—and thrive in a workplace that champions experimentation, smart automation, and customer obsession—Vidyard is the place for you.

Why You’Ll Love Working At Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period)
Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services.
Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve.
Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning.
Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.

Come join a team where your best life meets your best work!

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

","hiringOrganization":{"@type":"Organization","name":"Vidyard","sameAs":"https://www.vidyard.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, US and Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-17","description":"

We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.

At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.

With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.

Customer Success at Orbus is central to how we deliver value. We partner closely with teams across Sales, Technical Support, Professional Services, and Product Management to help our customers realize meaningful outcomes with our platform. From onboarding through renewal, we focus on building trusted relationships and driving measurable impact at every stage of the customer journey.

The Opportunity

As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including Fortune 500 companies and major public sector organizations. Your mission is to help them succeed by driving adoption and value through OrbusInfinity.

This is a strategic, hands-on role. You will build trusted relationships with senior stakeholders, serve as a key advisor on how to apply our platform to enterprise architecture and digital transformation goals, and coordinate with cross-functional teams to deliver an excellent customer experience.

You will operate autonomously across your accounts, while collaborating closely with our global Customer Success team and colleagues in Sales, Support, Services, and Product.

This role is based in the United States, with a preference for candidates located on the East Coast. If based in NYC, we collaborate in the office two or three times per week.

What You Will Do
Customer Relationship Management

Own the customer journey across onboarding, adoption, renewal, and expansion

Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals

Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor
Product Enablement and Training
Deliver product overviews and feature demonstrations tailored to customer use cases
Identify training gaps and provide enablement to promote deeper adoption

Cross-Functional Collaboration

Partner with Sales to support account expansion opportunities
Work with Support, Services, and Product to resolve issues and advocate for customer needs
Participate in internal feedback loops to improve processes and customer outcomes
Customer Advocacy and Marketing Alignment
Help surface customer success stories for case studies, webinars, and user groups
Support renewals through continued demonstration of value and platform fit

Operations And Reporting

Maintain accurate account data in Salesforce and Gainsight
Contribute to customer feedback processes and adoption tracking using defined success metrics
What You Will Bring

Experience in a Customer Success or related client-facing role such as Account Management, Business Development, or Consulting

5+ years working with complex, high-touch enterprise accounts

Technical aptitude with the ability to convey product capabilities to non-technical stakeholders

Excellent communication skills across varying levels of seniority and customer types

Proven ability to influence, advise, and build trust with decision makers

Self-motivation and strong organizational skills to manage priorities and workflows independently

Experience in high-growth SaaS or technology environments is preferred

Familiarity with Salesforce and Gainsight is a plus

Why Orbus

Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.

In 2024, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools.

If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.

Perks & Benefits

We believe great people do their best work when they’re supported, trusted, and treated like adults. Our benefits are designed to fuel performance, protect wellbeing, and give you the freedom to thrive in and out of work, wherever you are in the world.

Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.

Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.

Flexibility that works: Our hybrid model gives you the best of both worlds. You’ll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.

Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.

We don’t believe in perks for show. Everything we offer is built to help you grow, stay well, and do meaningful work over the long term.

","hiringOrganization":{"@type":"Organization","name":"Orbus Software","sameAs":"https://www.orbussoftware.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-17","description":"

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

At NiCE, we know that delivering exceptional customer experiences starts with understanding the customer journey—and the people behind it. We’re looking for a Senior Customer Success Manager who brings deep expertise in Interaction Analytics and Workforce Management to help our customers drive value, improve performance, and realise the full potential of their investment.

This is more than a traditional CSM role — it's a hybrid of strategic guidance, technical fluency, and relationship mastery. You’ll provide hands-on enablement and support across your account portfolio while proactively identifying and removing obstacles to long-term success.

How will you make an impact?

Own and manage a portfolio of enterprise customers to drive successful onboarding, adoption, and expansion.
Serve as a strategic advisor and primary point of contact for all customer engagement, including regular check-ins, business reviews, and executive updates.
Deliver tailored enablement on Interaction Analytics, Workforce Management, and related NICE solutions.
Proactively identify and resolve blockers to account health by forming strong internal and external networks across technical, sales, and support teams.
Monitor product utilisation, analyse trends, and recommend strategies to maximise ROI and reduce risk.
Represent the voice of the customer internally to advocate for product improvements, innovation, and experience enhancements.
Partner cross-functionally with Sales, Services, Product, and Support to align on customer goals and drive long-term value.
Identify opportunities for upsell/expansion and support the sales cycle with insights tied to customer needs.
Maintain a deep understanding of NICE’s platform and roadmap to guide customers through evolving strategies.
5+ years in B2B customer success, consulting, or solution delivery roles, ideally within the contact centre, Workforce Management, or Interaction Analytics space.
Demonstrated experience delivering consulting or training on complex analytics or WFM platforms.
3+ years working in a SaaS or cloud-based environment.
Strong commercial acumen with the ability to manage and influence enterprise-level relationships.
Proven ability to navigate matrixed organisations, resolve issues, and advocate internally on behalf of customers.
Comfortable working independently and proactively in a high-growth, fast-paced environment.
Working knowledge of Gainsight, Salesforce, and ServiceNow (or similar platforms) preferred.
Strong communication and facilitation skills; capable of engaging technical and non-technical audiences alike.
Passionate about helping customers succeed — and making their experience with NICE exceptional.

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You'll stand out if you also have:

Experience managing adoption across multiple NICE solutions (e.g., Engage, Nexidia, WFM, QM, APA).
A background in change management, business consulting, or performance improvement in the CX space.
A consultative mindset with the ability to translate complex data into actionable insights for customers.
Experience working with enterprise stakeholders across technical, operational, and executive levels.
A track record of influencing product strategy through customer feedback and frontline experience.

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What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy Nice-Flex!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#Li-Hybrid

About Nice

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding, adoption, and engagement on LinkedIn Learning solutions.

Responsibilities

Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers.
Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk .
Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.  
Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
Act as a change agent for internal (systems & process) and external (product & workflow) change
Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.

Qualifications

Basic Qualifications

8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success, Account Management, Product Management/Adoption

Preferred Qualifications

Experience in learning, e-Learning, Organizational L&D, recruiting, applicable talent experience, sales, account management and product enablement.
Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level.
Advanced organization, project management, and time management skills.
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.
Expert understanding of Sales concepts and Software as a Service.
Proven ability to influence through empathy, negotiation, and consensus building.

Suggested Skills

Customer Retention Management
Learning Agility
Change Management

Additional Information

Global Data Privacy Notice for Job Candidates 

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Overview

Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn risks.

These professionals guide customers in developing innovative solutions through a process of guided discovery, enabling them to progress swiftly along their Atlassian journey. By engaging with customers, they facilitate the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users.

We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

Atlassianのシニアカスタマーサクセスマネージャーは、顧客がAtlassianへの投資の価値を最大化するのを支援する重要な役割を果たします。彼らの主な焦点は、顧客の採用と維持を促進する戦略にあります。加えて、顧客関係の構築と育成、顧客の健康状態の監視、および潜在的な離脱リスクの特定を任されています。

これらの専門家は、ガイド付きの発見プロセスを通じて顧客が革新的なソリューションを開発するのを導き、顧客がAtlassianの旅を迅速に進められるようにします。顧客と関わることで、彼らは即時的かつ持続的な成果を引き出すのを促進します。これは、製品の採用、ソリューションの拡張、顧客ユーザーの長期的な成長を支援するベストプラクティスを大規模に実施することによって達成されます。

私たちは、日本のカスタマーサクセスチームのためにシニアカスタマーサクセスマネージャーを募集しています。あなたは関係を築き、Atlassianの顧客の旅を理解する能力を示します。複雑な顧客を障害を乗り越えさせるために導くための準備が整い、プロアクティブかつプログラム的な顧客エンゲージメントとベストプラクティスを通じて価値の実現を提供します。あなたは、複数の製品およびソリューションプラクティスエリアにまたがるソリューションの専門知識を活用します。Cレベルのコンタクト、幹部、そして多層的なグローバルチームを含むさまざまな顧客プロファイルと協力し、彼らのAtlassianソリューション投資の成功した採用と拡張を支援します。

Responsibilities

Your Future Team

With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, HubSpot, Samsung, and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian.
Our team enjoys high earnings potential with the enterprise opportunity ahead of us. We sell meaningful products that lead the use of cloud and artificial intelligence.

In This Role, You Will:

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Lead the Customer Success team in Japan as a Senior member.
Coach, mentor, and hire staff, supporting their onboarding and growth.
Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.
Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.
Understand our products and solutions and speak with customers about the most relevant features for their specific requirements.
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint.
Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your account team, particularly the Account Associate.
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.

Your Background:

8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
Fluent in both English and Japanese.
Experience leading a service portfolio, teams, mentoring, and developing others.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs.
Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience.
Experience balancing a book of business in a customer-facing environment.
Problem-solving skills and a customer-centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.

あなたの未来のチーム

アトラシアンは、Nasa、Ibm、Hubspot、Samsung、Coca-Colaなどの組織が、すべてのチームの可能性を引き出す素晴らしいソフトウェアの力を通じて人類を進歩させるのを支援しています。価値に焦点を当て、私たちの製品がどのように組み合わさって企業ソリューションを作り出し、ビジネスの成果を変革するかを顧客に理解してもらいます。私たちは、すべての活動を「チームとしてプレイする」という価値観を用いて行うため、他の組織とは異なります。私たちはお互いをサポートし、勝利を共に祝い、知識を共有します。私たちの従業員はアトラシアンと共に働き、アトラシアンのために働くのではありません。私たちのチームは、企業の機会を前にして高い収益の可能性を享受しています。クラウドと人工知能の使用をリードする意味のある製品を販売しています。

この役割であなたが行うこと:

C-Suiteおよびエグゼクティブレベルの顧客と信頼できるアドバイザー関係を構築し、プラットフォームでの成功を支援し、ライフサイクル全体を通じてソリューションから最大の価値を得られるようにします。
日本のカスタマーサクセスチームをリードします。
スタッフのコーチング、メンタリング、採用を行い、オンボーディングと成長をサポートします。
Saasビジネスモデルの経験と、グローバルチーム全体での価値実現をもたらす戦略的かつ複雑な企業顧客のニーズをサポートする能力。
顧客とアトラシアンアカウントチームをガイドし、定期的なチェックイン、Qbr（四半期ごとのビジネスレビュー）、戦略的計画セッションを含むカスタマーサクセスプランを開発します。
複数のパートナーとグローバルに複雑な実装プロセスをナビゲートする経験。
私たちの製品とソリューションを理解し、顧客の特定の要件に最も関連する機能について話すことができる。
顧客と関わり、アトラシアンソリューションの早期かつ持続的な製品採用と成功を引き出します。
高価値アカウントを対象とした採用戦略を開発および実行し、変革管理を推進し、顧客の足跡を拡大します。
アカウントチーム、特にアカウントアソシエイトとのパートナーシップで、早期のリスク特定、介入、エスカレーション、緩和を通じてチャーンを軽減します。
アトラシアンが戦略的顧客にどのようにより良いサービスを提供できるかについての内部フィードバックを提供するために、顧客の声となります。

あなたの背景:

カスタマーサクセスまたはアカウント管理で8-10年以上の経験があり、複雑なSaas製品ポートフォリオを持つ戦略的顧客を管理した実績。
英語と日本語の両方に堪能。
サービスポートフォリオ、チームのリード、メンタリング、他者の育成の経験。
顧客パートナーと信頼できるアドバイザーとしての地位を確立し、成果を導く経験。
ビジネス戦略の観点から目標が整合され、成功指標が特定されていることを保証するためのサクセスプランの使用経験。
一般的なJiraおよびConfluenceのエンドユーザーのユースケースと作業方法を理解し、それらのユースケースを実証し、構成のトレードオフを理解する能力。
製品、販売、サポート、マーケティング全体で内部的に協力し、スムーズな顧客体験を促進します。
顧客対応環境でのビジネスのバランスを取る経験。
問題解決スキルと顧客中心のマインドセット。
Gainsight（または同様のCrmツール）、Salesforce、およびTableauなどのBiツールの経験。

Qualifications

Our Perks & Benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

私たちの特典と福利厚生

仕事もプライベートもサポートするために、十分な休暇、年間教育予算、有給ボランティア休暇など、さまざまな特典と福利厚生を用意しています。

アトラシアンについて

世界最高のチームは、アトラシアンとともにより良く協働しています。医療や宇宙開発、災害対応やピザの配達まで、アトラシアンのソフトウェア製品は世界中のチームを支えています。アトラシアンでは、「すべてのチームの可能性を解き放つ」という共通の目標に突き動かされています。
（参考：About Us | Atlassian）

私たちは、すべてのアトラシアンのユニークな貢献が成功を生み出すと信じています。私たちの製品やカルチャーが、すべての人の視点や経験を反映し続けるために、人種、宗教、国籍、性自認や表現、性的指向、年齢、婚姻状況、退役軍人、障がいの有無に基づいて差別することは決してありません。すべての情報はEeo（雇用機会均等）ガイドラインに従い、機密として取り扱われます。

私たちのカルチャーや採用プロセスについて詳しく知りたい方は、Candidate Resource Hubをご覧ください。

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Job Description

The Senior Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers’ businesses.

The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer’s organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds – and the CSM is a key enabler of our customers’ success and Zendesk’s company growth aspirations.

To achieve these goals, the mission of the CSM team will be to:

Deliver outcome-driven engagement throughout the customer’s journey using Zendesk solutions – from onboarding, to success planning, through product adoption and value realization
Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey
Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem

Job Responsibilities

Overarching objectives of the role include the following:
Proactive customer health management through intentional, outcome-driven customer engagement
Product adoption acceleration and customer value realization
Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following:
Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible — from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization.
Driving, enabling and removing obstacles to adoption of Zendesk’s product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes.
Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team
Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal.
Forging tight relationships with the rest of the Zendesk customer account team — including sales, customer support, professional services, renewals, and marketing.
Develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals and architects
In addition to core customer-facing responsibilities above, CSMs must also be able to:
Regular travel to customer locations or site visits is expected for this role at a minimum 40%
Understand all aspects of overall customer health and know how to proactively manage health – taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics
Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal.
Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer’s overall health.

Qualifications

Must have a minimum of 8+ years of related experience in Customer Success / Experience
Previous experience in customer success roles in enterprise technology / SaaS — either customer success management, professional services/consulting or technical account management.
Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers.
Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholder
Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes.
Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer’s organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk.
Bachelor degree in computer science, information sciences & technology, engineering or business.
Financial acumen and the ability to do foundational quantitative analysis and forecasting.
Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers.

The US annualized OTE (On Target Earnings) range for this position is $146,000.00-$218,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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We are looking to speak to candidates who are based in New York City, NY for our hybrid working model.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Req ID: 3263243126

About 1password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Senior Customer Success Manager understands larger/enterprise-level Teams and Business customers’ structures and needs, and guides them through established best practices throughout their 1Password lifecycle working closely with Onboarding and Account Management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. As a Senior Customer Success Manager the individual influences not only their own customers and processes, but processes across the entire Customer Success organization.

What We'Re Looking For:

Book of Business Management
Product Knowledge
Customer Engagement
A proven track record with ideally 5+ years experience managing a book of business in a SaaS or tech environment servicing customers through strategic calls and engagements
Maintaining account-specific insights and data, to inform forecasting with the highest possible accuracy
Reviewing account-specific and overall book health in relation to business reviews and customer engagements
Balancing individual customer’s success with company needs and opportunities
A knack for learning things on your own and quickly adapting to new environments
You are no stranger to providing robust, product-based solutioning for clients, ensuring timely resolutions
Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them.
You enjoy translating technical terms for customers who find technology confusing or intimidating
Experiencing conducting Business Reviews, you have experience and are comfortable in working closely with executive leaders, and can navigate the nuances of working with different stakeholders to identify and drive value realization.
Familiarity with creating and executing on success plans to drive activation and engagement of customers
Working collaboratively with internal, cross-functional teams to ensure customer success
Strong communication skills using virtual collaboration tools. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning.

What You Can Expect:

Month 1
Month 3
Month 6
Get to know the product, our culture, the Customer Success processes, and the people you'll be working with.
Learn our CRM and other key GTM tools, what and how we track, and the benefits of keeping customer information within it updated.
By the end of the first month, you’ll be able to guide a larger or high potential customer through at least one level of the defined Customer Success process.
Can guide customers through their Customer Success journey with 1Password, using your relationship with our Onboarding and Account management teams to educate, provide feedback, and discover opportunities to grow.
Proactively report on customers’ needs and valuable feedback so marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product.
Build and maintain a healthy database of customers for whom you are the Trusted Advisor
Have developed your best personal approach and rhythm, analyzed our Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers to influence and iterate on best practices across internal teams.
Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes

USA-based roles only: The annual base salary for this role is between $90,000 USD and $122,000 USD and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $85,000 CAD and $115,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our Culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What We Offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health And Wellbeing

👶 Maternity and parental leave top-up programs

🩺 Competitive health benefits

🏝 Generous PTO policy

Growth And Future

📈 RSU program for most employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🏆 Peer-to-peer recognition through Bonusly

🌎 Remote-first work environment

*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You Belong Here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"1Password","sameAs":"https://1password.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States | Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Right to work in the country

Additional Information

Work Personas

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

About Us:

Sauce Labs is the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed. The Sauce Labs Continuous Testing Cloud identifies quality signals in development and production, accelerating the ability to release and update web and mobile applications that look, function and perform exactly as they should on every browser, operating system and device, every single time. Sauce Labs is a privately held company funded by TPG and Riverwood Capital.

\n\n

The Role:

Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform to impact their business. This is an opportunity to be part of a high performing CS team and make a strategic contribution to the success of Sauce Labs. You will be building relationships with key customers and guiding them on their Test Automation journey. We're looking for someone who is passionate about making their customers successful, proactive in solving challenges, and can represent their customers’ needs within the business.

\n\n

Responsibilities:

Develop and nurture relationships across a portfolio of enterprise customers to increase their adoption and health scores to add value to their business.
Collaborate with Sales to develop strategic account plans, improve customer experience, and explore expansion opportunities.
Partner with customers to identify their strategic goals, business priorities, and initiatives to create success plans with clear metrics and engagement strategies.
Proactively monitor customer usage and health scores of Sauce products and take immediate action to mitigate and address issues.
Build relationships with multiple individuals in each account, including executive sponsors, economic buyers, and decision-makers.
Influence leaders to drive change across the customer organization.
Provide strategic advice and guidance to customers on effectively using Sauce products and schedule regular touch points to review progress and milestones.
Prepare and present quarterly Executive business reviews in partnership with Sales and product management.
Act as an advocate for customer needs/issues across product, marketing, and support functions.
Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage.
Responsible for measuring and proactively monitoring customer health scores to drive proactive engagement and address potential concerns before they escalate.
Work closely with your internal cross-functional departments, Sales, Renewals, Product, Support, and Legal, to influence them to address customer needs and drive successful outcomes.
Own and drive internal initiatives that enhance and grow the CS organization.
Travel and meet customers on-site as needed

\n\n

Required Skills:

5+ years of experience working as a Customer Success Manager, expanding business for SaaS solutions in digital product development, testing or DevOps.
Strong technical aptitude and ability to simplify complex concepts.
Proven ability to anticipate customer needs and drive scalable solutions
Genuine curiosity, plus desire to learn about existing and new tools in the testing ecosystem
The persistence to discover, develop and build relationships where none exists.
Ability to seek and identify new use cases which could benefit from continuous testing architecture
Ability to run technical demonstration sessions of newly released features and capabilities which could benefit customer goals and objectives
Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services
Excellent communication, written and presentation skills
Willingness to provide context on issues and communicate appropriate urgency when collaborating cross-functionally
Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities
Experience with CSM tools, i.e Gainsight.
Bachelor’s Degree or equivalent experience

\n\n

Nice To Haves:

Familiarity with test automation languages such as Selenium and Appium a plus
Understanding of the, SDLC, software development processes (Agile, CI/CD) and tools
Experience working with Global 2000 customers

\n\n

We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office. Those hired remotely must be able and willing to travel to an office as required by the specific role.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services

We are excited to share the base salary for this position exclusive of fringe benefits, potential bonuses or stock-based compensation. Your base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience, along with its relationship to the base salaries of current team members at Sauce Labs that are similarly situated.

Benefits and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance. In addition, Sauce Labs offers parental leave benefits, flexible time off, professional development, and a 401(k) retirement plan with match. To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.US Compensation Range$115,000—$135,000 USD","hiringOrganization":{"@type":"Organization","name":"Sauce Labs","sameAs":"https://saucelabs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Company Description

Join us to transform the way the world works.

Job Description

At LinkedIn, the Customer Success Manager (CSM) partners closely with Relationship Managers to ensure LinkedIn Enterprise Customers achieve a significant return on investment, and feel successful with their LinkedIn Sales solution. The CSM serves as a key consultant to assigned accounts, to support effective onboarding, complex implementation and driving engagement of products and services to new and existing customers.

As a Customer Success Manager for Sales Solutions, you will ensure customer success by liaising with key stakeholders (c-level executives, sales leaders, program managers) within our customer base to plan and drive social selling programs. Taking a consultative and prescriptive approach to our customers is crucial, acting as their trusted advisor and consistently showing the value and ROI our solution can offer. Sales Navigator is constantly evolving through integrations with CRM, Marketing Automation, Business Intelligence, Sales Acceleration and Web Conferring applications, a core part of this role will be empowering our customers to activate these by showing how critical they are to help their business to thrive. Our main goal is to achieve our customers outcomes by turning the vision they hold for their business into a reality. You will be a change management leader, helping your clients adopt modern selling best practices through regular success coaching. You will be a product expert, supporting product adoption via webinars and onsite sessions; and you will be a core part of LinkedIn’s retention strategy, preventing customer attrition (churn) by ensuring customers get value from their investment in Sales Navigator. 
\n
\nResponsibilities

Partner with the Relationship Managers on assigned accounts to educate clients on the optimal way to implement a successful modern selling program using LinkedIn’s Sales Navigator platform, in order to drive overall customer adoption and success
Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our LinkedIn Sales Solution to our customers organizational objectives, initiatives and strategies. Ability to prove ROI. 
Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics review 
Think scale, encouraging clients to utilize appropriate LinkedIn resources (i.e. community forums, Customer hub, workshops, etc.) to increase their proficiency with Sales Navigator and with other modern selling features on the LinkedIn platform 
Mitigate churn by tracking customer activity and creating custom plans for accounts at risk; partner with RM on mitigation strategies including attendance at QBRs where necessary
Proactively identify risk and deliver coaching/training to improve utilization of low usage clients 
Monitor customer engagement and health metrics in assigned accounts, analyses and develop strategies to increase usage i.e. sales leadership educational sessions, best practices workshop
Document all communication with users and accounts accurately and in a timely manner via system tools (Salesforce.com). Ensure that issues are escalated appropriately to appropriate internal departments and management
Use LinkedIn, client and other data to derive insights to drive greater client engagement 
Become a client partner in maximizing the benefits of their investment with Sales Navigator 
Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs

Qualifications

Basic Qualifications

5+ years working in a Customer Success and/or Management Consultancy role

Preferred Qualifications

Strong knowledge of the Customer Success Industry
Ability to understand your customer’s business objectives and challenges and define strategies to implement modern selling programs to help them achieve those objectives.
Establish and grow trusted relationships with internal stakeholders and clients to allow you to be a trusted advisor and consultant, and a modern selling industry expert.
Experience presenting to large audiences e.g. Sales Kick-offs, Executive Forums
Experience implementing change management best practices to drive product or process adoption 
Experience driving large scale global deployments
Excellent organizational, project management, consulting and time management skills
Experience analyzing data, trends and client information to identify product or service growth opportunities
Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)

Suggested Skills:

Relationship Building
Stakeholder Management 
Account Management

Additional Information

Global Data Privacy Notice for Job Candidates 

","hiringOrganization":{"@type":"Organization","name":"LinkedIn","sameAs":"https://www.linkedin.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, Corporate Impact ","datePosted":"2025-09-16","description":"

At Blackbaud, we are committed to powering an Ecosystem of Good®—a connected network of people and organizations working together to build a better world. As a Senior Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a strategic partner to our customers across the social good sector. You will guide them in leveraging Blackbaud’s cloud solutions, services, and data intelligence to achieve meaningful, measurable outcomes aligned with their organizational goals.

This role is both proactive and consultative, requiring a deep understanding of customer needs, industry best practices, and the value our technology delivers. You will lead success planning, drive adoption, monitor customer health, and foster long-term relationships that result in retention, growth, and advocacy. As a strategic partner, you will collaborate across internal teams and use data-driven insights to anticipate challenges, identify opportunities, and ensure customers realize the full potential of their investment in Blackbaud.

Senior CSMs are expected to operate with a high level of autonomy and strategic influence, engaging with executive stakeholders and contributing to cross-functional initiatives that enhance the overall customer experience. Your work will directly impact customer satisfaction, loyalty, and the expansion of Blackbaud’s footprint within the social good community.

What You’Ll Do:

Customer Partnership & Strategy
Build strategic relationships with executives and key stakeholders.
Drive usage and value realization of YourCause solutions.
Develop and execute joint success plans supported by executive business reviews.
Onboard new customers and ensure effective use of available resources (support, training, community, etc.).
Customer Health & Retention
Monitor product usage and sentiment data to identify risks and opportunities.
Respond to survey feedback and proactively manage wellness plans for at-risk customers.
Protect recurring revenue through proactive sentiment tracking and wellness planning.
Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients.
Growth & Advocacy
Identify and support expansion opportunities in collaboration with sales.
Foster loyalty and develop customer champions through reference programs, stories, and event participation.
Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs).

What You’Ll Bring:

3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.
Proven success in relationship-building and customer service.
Strong communication and presentation skills.
Experience engaging with c-suite executives and managing sensitive discussions.
Ability to derive insights from data and demonstrate cloud technology.
Self-starter with a collaborative mindset and global perspective.
Familiarity with Blackbaud solutions is a plus.
Passion for helping others and driving social impact.

#Li-Remote

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com.

The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-First Workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer For Vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition Reimbursement Program

","hiringOrganization":{"@type":"Organization","name":"Blackbaud","sameAs":"https://www.blackbaud.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - Anywhere - USA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

Customer Success is a key role to ensure Workday’s customer happiness and success. The team are key players in the support of our customers on their Workday journey.

They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team

About The Role

The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the DACH region, having control of your own schedule and customer interactions.

What You’Ll Be Doing:

This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
Improving customer relationships as needed for prospect references.

About You

Basic Qualifications

Proven experience and functional domain expertise with Financial Management or ERP
6+ Project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation

Other Qualifications

Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
Experience working as a Customer Success Manager or similar client facing role for a SaaS company
Consulting experience either as an internal consultant or with a consulting/software company desired
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Ability to travel up to 35%
Proficiency in English and German is essential
Zurich. Munich or Berlin based only

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

","hiringOrganization":{"@type":"Organization","name":"Workday","sameAs":"https://www.workday.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Switzerland, Zurich","addressCountry":"Switzerland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.

Tremendous is profitable and growing without outside investors. Join us before the next international offsite!

About The Role

We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

What You'Ll Do

Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions

You Have

5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
Experience at a high-growth B2B startup strongly preferred
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with the ability to build rapport at all levels of an organization

You'll thrive here if you're

Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
Naturally empathetic with both customers and internal stakeholders
Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment

Why work with us

You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.
Competitive pay, equity and benefits. The base salary for this role is $180,000 - $220,000.
We're a remote company. Work from wherever you want in the Americas.
Smart people and a great culture. See our company handbook.

","hiringOrganization":{"@type":"Organization","name":"Tremendous","sameAs":"https://handbook.tremendous.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About The Role:

We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

What You'Ll Be Working On:

Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
Customer Advocacy: Work on case studies to highlight customer successes.
Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You'll Bring to the Team:

Educational Background: Bachelor’s degree in Business, Engineering, or a related field. Advanced degree preferred.
Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Restricted Stock Units in a fast growing, well-funded technology company

Benefits:

Industry Competitive Pay
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell Phone Reimbursement
Tuition Reimbursement
Subscription to the Calm app
Metlife Legal
Company paid commuter benefit; $300/month

Compensation Range

Compensation will be paid in the range of up to $144,000 -$165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

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👋 Hello from the Recruiting Team at Customer.io! We're looking for a Senior Customer Success Manager based in the UK or Ireland who will focus on our Enterprise customer segment to join our growing team.

As a Senior Customer Success Manager at Customer.io, you’ll specialize in our largest and most strategic accounts to manage successful onboarding and ongoing support. In each phase of the customer lifecycle you’ll work with key customer contacts to understand cross organizational goals and help them prioritize and optimize their implementation of Customer.io. You’ll use your knowledge of the customer’s business and overarching objectives paired with your expert knowledge of the platform to introduce new use cases and features that lead to the desired outcomes.

You’ll lead with empathy and problem solving to guide assigned customers through key milestones of the customer journey. Tasked with getting tactical or strategic questions answered for customers, you’ll collaborate with customer success enablement, technical support, sales, product, and engineering (when appropriate. When it comes time to renew and/or expand, you’ll work closely with the Account Managers on our commercial team to strategize and execute an on-time renewal.

We don’t need you to be an expert at marketing - but rather, an expert at understanding your customers’ business and translating that into consultative guidance. You’ll be confident in facilitating conversations around data and integrations to identify key pain points for the customer and enlist the help of our Technical Support and Product teams to find solutions and advocate for change.

We are building for the future of our Customer Success org and we are looking for someone with opinions on best practice and experience working with Enterprise customers. Collaborating with the other Customer.io CS experts on our team, you will help shape and expand the Enterprise offering at Customer.io.

Some Things You'Ll Do

Maintain consistent execution against 3 main KPIs across your book of business: 1) Gross Revenue Retention 2) Net Revenue Expansion 3) Customer Value Realisation
Collaborate with Account Executives and Solutions Architects on internal handover of new customers
Transition calls with key stakeholders to outline the general onboarding plan and timetable
Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
Plan and organize the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
Be your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
Proactively consult customers on implementation to achieve complex initiatives at scale
Maintain regular contact with the customer after the onboarding process is complete to stay up-to-date on progress and proactively offer solutions
Ensure high quality mutual success plans are in place to deliver value against your customers’ stated goals. Also, collaborate with your partners in the Account Management team to ensure that effective account plans are in place to deliver exceptional renewal outcomes
Act as a project manager for escalations and development projects that will involve cross-functional partners
Quarterly meetings with your point of contacts to align on strategic goals - also review new features, strategize adoption, and collect feedback
Semi-annual Executive Business reviews with C-suite executives and other key stake holders to collaborate on successful initiatives and opportunities for the partnership
Relay key learnings, trends and insights from working with Enterprise customers to internal departments and collaborating on the resulting action items
Assess the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year - you will have a clear, objective, renewal forecast perspective based on data

About You

You’re curious and enjoy learning about different businesses and industries and what makes them successful - asking great questions is second nature to you
You’ve got a thirst for knowledge, and are keen to understand our platform
Creative problem solver who can understand the customer objective and find the best solution regardless of what the customer is asking for
You’re calm under stress and not easily rattled
You’re not shy to speak up on behalf of a customer when there’s something we can do to provide a better experience
You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our Customer Success program

What We'Re Looking For

You can demonstrate a track record in delivering exceptional gross retention figures, impressive net revenue expansion results and strategic plans that deliver value outcomes
You’re based in EMEA timezones
You have at least 3-4 years of experience in Customer Success working in SaaS - you can articulate how you’ve consistently delivered against targets over your career
You have experience working with Enterprise customers and are familiar with the organizational complexities that come along with high profile initiatives
You’re comfortable owning revenue outcomes and collaborating with commercial partners to translate value into renewal/expansion strategy
You have experience with deep understanding of customers’ organizational goals and translating intended outcomes to mutual success plans to get there
You are well-practiced in planning and delivering world-class Executive Business Reviews. You know how to capture the attention of C-suite stakeholders and leave them feeling like our partnership is a strategic priority
You have experience communicating with software developers and/or technical end users in a technical capacity
You’ve seen what the gold standard of Customer Success execution looks like across different businesses or industries
You are opinionated about the customer experience and understand how to influence your clients with well-supported, consultative, recommendations

Bonus Points!!

You’ve been responsible for designing lifecycle messages or working as a CSM in the marketing automation space
You can hold business conversations in French, Spanish or Russian

About Customer.Io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $95,000 USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

Here's what you can expect from our hiring process:

\n30-minute video call with a Recruiter\n
\n45-minute video call with the Hiring Manager\n
\n
Research Week
\n
\nMock Call with three potential team members\n

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join Us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

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Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A Senior Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. This role is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.

Qualifications

Delivery project experience with IFS Maintenix in customer-facing roles
Strong knowledge of, and experience in, Aerospace & Defense (A&D) industries
Has familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers
Strong acumen on IFS implementation and upgrade delivery methodology and delivery service offerings
Familiarization with, and ability to navigate IFS's internal organizational structure and departments to obtain required information and support in a timely manner
Owning and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners
Highlighting and actioning delivery-related risk at IFS’s end-customers for both IFS GCS-led delivery as well as Partner-led delivery
Ability to lead through influence and trust both internally within IFS and externally with Customers and Partners
Knowledge of the Business Value Assessment (BVA) tools and overall process.
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner
Understanding of subscription services and able to support renewal process of both services and licenses with engagement required to secure revenue.
Leading executive steering committee meetings with customers and communication to IFS SLT on progress.
Driven to secure IFS references and regular reporting through the VOC process.
Communication and collaboration with Sales on any potential upsell opportunities.
Communication with Global Delivery SLT on any potential escalations needed.
Fluency in English and local language (verbal and written).
Ability to navigate within other IFS departments such as Support, R&D, and Sales.
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
Bachelor’s degree, master’s degree or equivalent work experience in a relevant field.
Active listening, strong interpersonal communications, and relationship building.
Excellent communication and relationship management skills.
Experience in building, maintaining, and evolving relationships with executives.
Domain knowledge of IFS Applications.

What We’Re Offering

Salary Range: $120,000 - $135,000 CAD plus 15% variable compensation
Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
Group RRSP with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

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Company Description

Job Description

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.\n
Experience in SaaS or IT Industry: Ideally experience working within the public sector industry
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Must be eligible for full UK security clearance.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

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If you love solving challenges, delivering results, and seeing customers thrive, we want to hear from you!\n

We’Re Looking For Someone Who Can:

Build \"trusted advisor\" relationships with customer management and technical teams to enhance Acceldata's reputation.
Manage a portfolio of customers as their main point of contact, focusing on improving customer adoption to accelerate Time to Value (TTV).
Identify opportunities for increased product usage and create Customer Success Plans with stakeholders.
Provide support through office hours, share enablement materials, and introduce new features to customers.
Proactively address renewal needs, monitor churn risks, and share best practices.
Oversee escalations, coordinate renewal paperwork with Sales and Operations, and maintain regular communication with stakeholders.
Conduct business reviews, gather customer feedback, measure satisfaction, and engage with executives to drive initiatives.
Translate feedback into improvements and collaborate with Sales to identify growth opportunities for portfolio expansion.

What Makes You The Right Fit For This Position?

8+ years of experience in enterprise customer success, account management, post-sales engineering, architecture, and consulting.
Data, Cloud and AI domain knowledge and experience working with customers to realise business value.
Hands-on building of CS processes (adoption, churn reduction, risk management, renewals, expansions, etc.)
Customer Success Platform experience (Totango, Gainsight, Churnzero, Catalyst).
Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution, diplomacy, tact, and poise when working through customer issues and escalations.
Excellent customer-facing skills and the ability to communicate effectively with executives and other stakeholders, both internally and externally.
Individuals who excel in a high-paced environment working with cross-functional teams on multiple customer engagements, often concurrently.
Good communication and analytical skills with the ability to mentor team members to achieve success.
Experience with building customer relationships across organisations, from C-level to end-users.
Ability to work across multiple time zones and cultures.
Travel to Customer locations regularly.

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About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

Our Senior Customer Success Managers are experienced and strategic individual contributors who play a pivotal role in elevating customer impact and uplifting the broader Customer Success function at Auror. You’ll partner with external senior and executive stakeholders, ensuring the customer is seeing the value and achieving real crime reduction outcomes from using the Auror platform.

In this role, you’ll design and deliver engagement strategies for our high-impact accounts, leading customers through organisational change and aligning platform adoption to their long-term goals. You’ll influence at every level, from frontline teams to the senior executives using a combination of storytelling, data, and deep product expertise to drive measurable impact.

As a Senior CSM, you’ll not only deliver results within your own portfolio but also act as a multiplier across the team, coaching, sharing scalable frameworks, and championing operational improvements that lift capability and consistency globally. You’ll be trusted to represent CS internally and externally and guide Auror’s approach to customer engagement at scale.

Your Responsibilities:

Customer Impact

Build and execute on engagement strategies that drive adoption and measurable outcomes.
Influence change management by addressing resistance and aligning stakeholders to long-term value.
Lead complex pilots and implementations with strong project management skills.
Ensure customers are fully utilising Auror’s platform features and modules.

Insights And Strategy

Partner with our Retail Partnership Managers to strengthen relationships and support account growth.
Surface insights from customer data to improve outcomes and influence the product roadmap.
Develop strategies for both one-to-one and scalable (one-to-many) engagement.

Collaboration And Community

Foster collaboration between retailers and law enforcement.
Identify and strengthen key champions at all levels, from store teams to executives.

Leadership And Growth

Mentor and support teammates, sharing best practices across regions.
Champion operational improvements that lift team capability and consistency.

This role reports to Jess Atmore, Customer Success Lead.

I genuinely love what I do, and what Auror stands for - protecting people and communities by enabling retailers and law enforcement to effectively work together. With nearly a decade of experience in customer-facing roles across Australia, New Zealand, and the UK, I thrive on collaboration, creativity, and empowering others to succeed. My passion lies in championing both customers and teams, creating the conditions for them to thrive.

I believe leadership should be done with authenticity and that fostering an open and supportive environment, embracing vulnerability builds trust and drives performance.

Outside of work, balance is key. You’ll often find me spending quality time with my partner, friends and our dog, Rhubarb, getting lost in a great book (fiction or nonfiction), or out on the tennis court! I also love discovering new walking tracks and am a passionate advocate for mental health, having supported charities through volunteer work.

Requirements

Experience And Expertise

Strong background in Customer Success, Account or Relationship Management (ideally in tech).
Proven ability to manage complex customer environments and influence senior stakeholders.
Knowledge of retail, LP/AP, or retail operations, or any other related industries, with a knack for applying strategic insights.

Skills And Approach

Data-driven, able to translate insights into action.
Skilled in change management and large-scale rollouts.
Clear communicator who can manage expectations and build trust at all levels.

Mindset And Values

Empathetic, inclusive, and resilient, with strong relationship-building skills.
Enjoys collaborating as part of a team but equally comfortable working independently.
Willing to travel regularly for customer meetings, workshops, and events.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

Competitive salary range: Depending on level of experience, $100,000 - $120,000 (IC3)
Annual bonus: Discretionary bonus of up to $3000NZD based on company revenue targets
Employee share scheme: You’ll own part of a company making a real difference!
Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend. This is a hybrid role with the expectation of being in the office 2-3 days per week.
Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to $750 towards expert sessions every year.
Health insurance: We prioritise looking after your health by contributing to your individual health insurance plan through Bupa health insurance.
Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next Steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

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About Anaconda

Be At The Center Of Ai

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.

Summary:

Anaconda is seeking a talented Senior Customer Success Manager to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You'Ll Do:

Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations
Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our enterprise customers
Support our customer through the Anaconda customer journey by identifying customer use cases and by providing tools and resources for the continuous improvement of their product utilization
Actively engage with passive customers to keep them up to date with our products and new features, and to share the Anaconda value proposition
Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goalsx

What You Need:

3-5+ years of Customer Success Manager and/or Account Management experience
Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
Track record of successful renewals and contract management
Track record for supporting product implementations in the CSM role
Experience with working with enterprise customers
Ability to demonstrate product value through active listening
Ability to be observant of customer cues
Ability to draw conclusions and make decisions without oversight
Ability to manage multiple customers at multiple stages
Comfortable in front of a camera and recording videos
Embody our values of Clarity, Care and Candor
Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What Will Make You Stand Out:

Experience with Project Management
Experience working in a fast-paced startup environment
Experience working in an open-source, AI, or data science-oriented company

Why You'Ll Like Working Here:

You'll thrive in a high-performance environment where results are recognized and rewarded
Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The application deadline for this role is 11/12/2025; applicants will be reviewed on an ongoing basis until the role is filled.

The US base salary range for this role is $96,500 - $125,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO/AA employer M/F/V/D.

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This role can be based hybrid out of our Toronto office.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

MongoDB is an equal opportunities employer.

Req ID: 3263243462

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB’s base salary range for this role in Canada is:$107,000—$148,000 USD","hiringOrganization":{"@type":"Organization","name":"MongoDB","sameAs":"https://www.mongodb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"(Senior) Customer Success Manager (w/m/x)","datePosted":"2025-09-12","description":"

Hi,

wir haben einen Vogel! ;) Und zwar Lady Chatlyn, unser Maskottchen.

Wir sind ein Tech-Startup (SaaS) und revolutionieren die Kundenkommunikation. Bei uns zu arbeiten bedeutet, die Zukunft von Kundenkommunikation, die Zukunft unseres Unternehmens und gleichzeitig Deine eigene Zukunft aktiv zu gestalten.

chatlyn ist eine Messengerkommunikationsplattform. Mit chatlyn kannst du alle Messenger-Kanäle bündeln und optimal für Service, Vertrieb und Marketing für das gesamte Team nutzen und mit KI Funktionen auch direkt automatisieren! Die Plattform bietet eine Vielzahl an Funktionen für z.B.: Instant Messaging, Integrationen in bestehende Softwarelösungen, WhatsApp-Newsletter und ein insgesamt einfach zu bedienendes Ticketing-System, um Kundenanfragen effektiv zu verwalten. Mit chatlyn können Hotels, Short-Term Rentals, Reisebüros uvm. ihre Kommunikationsprozesse optimieren und durch gezielte und automatisierte Upsell- und Marketingkampagnen ihren Umsatz steigern.

Um das noch besser und schneller zu ermöglichen, suchen wir einen talentierten und motivierten Neuzugang für die Rolle eines (Senior) Customer Consultant im Customer Success Team

Aufgaben

Du wirst Expert:in im Bereich der Kundenkommunikation und Messenger Plattformen
Du bist für einen dir zugewiesenen internationalem Kundenstamm verantwortlich und unterstützt unsere Neu- und Bestandskunden bei der optimalen Nutzung aller gewünschten Funktionen von chatlyn
Du hältst Schulungen und Beratungstermine zur Anwendung der chatlyn-Software (du agierst als Expert:in im Bereich Kundenkommunikation und Messenger Plattformen)
Du erkennst Optimierungspotenziale und unterstützt unsere Kunden bei der richtigen Anwendung der Software auch nach der Onboarding Phase
Du bist für den Erfolg und die Zufriedenheit deines Kundenstamms in allen Phasen des Customer Lifecycles verantwortlich.
Du bewirbst neue Produkte oder Module bei unseren Kunden und verfolgst Upselling-Strategien

Qualifikation

Du bist eine äußerst kommunikative Persönlichkeit mit selbstbewusstem Auftreten und liebst es, mit Menschen zu reden und sie zu beraten
Du hast ein seriöses Auftreten, hast eine schnelle Auffassungsgabe & Lernfähigkeit und zeigst ein hohes Maß an Eigeninitiative und Selbstständigkeit.
Du hast mehrjährige Berufserfahrung in der direkten B2B Betreuung
Von Vorteil ist deine Branchenerfahrung im SaaS-, Messenger-, Consulting- oder IT-Bereich
Du hast ein seriöses Auftreten, hast eine schnelle Auffassungsgabe & Lernfähigkeit und zeigst ein hohes Maß an Eigeninitiative und Selbstständigkeit
Du bist technisch affin: IMAP, SMTP, JSON & API Calls sind dir ein Begriff und kannst diese erklären und einsetzen
Du interessierst dich für neue digitale Lösungen im KI Bereich und Software as a Service (SaaS)-Modelle
Du zeigst ein hohes Maß an Eigeninitiative und Selbstständigkeit
Du verfügst über exzellente Deutsch- und Englischkenntnisse in Wort und Schrift.

Benefits

Wettbewerbsfähiges Gehalt: Wir wissen, dass das Gehalt wichtig ist, besonders wenn Du in dem, was du tust, großartig bist.
30 Tage Urlaub: Obwohl die Arbeitszeiten flexibel sind, sieht echter Urlaub anders aus. Nimm ihn!
Öffis oder Scooter inklusive: Die U-Bahnstation befindet sich vor unserer Tür. Es macht also Sinn, dass du ein Ticket hast, um die Öffis auch zu nutzen.
Traumhaftes Office: Nähe Schottentor an der Freyung, Wutzler, Tisch-Tennis, Italienischer Siebträger, Getränke und Snacks inklusive! Klassisch Start-Up eben ;-)
In-Office Cooking: Wir kochen oft gemeinsam, von Pasta bis hin zu Auflauf, Palatschinken und Gulasch 👀
Fehlt etwas? Lass es uns wissen. Wir sind offen für tolle Ideen und fügen sie gerne hinzu.

Die in der Stellenanzeige angegebene Gehaltsspanne bezieht sich auf das Brutto-Jahresgehalt. Dein konkretes Gehalt und eine eventuelle weitere Überzahlung sind abhängig von Erfahrung und werden im Rahmen Deiner Bewerbung persönlich besprochen. Wir freuen uns, von Dir zu hören!

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Who we are is what we do.

Why should you be part of our success story?

Summary

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. For this role in particular you will work on building our strategy for large accounts, who have many internal stakeholders that are low ARR. The goal is to be able to execute small, and roll-up large
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Ability to write and iterate on standard operating procedures.
Able to own and build procedures for a specific customer type from implementation to sustainment
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

We began using Covey Scout for Inbound on March 30, 2025.

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Job Description:

The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized.

Who You’Re Committed To Being:

You enjoy learning and are open to new ways of doing things.
You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
When communicating you are self-aware, insightful, and proactive.
You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
You believe in continuous improvement and request frequent feedback from others.

What You’Ll Do:

Monitor the customer life cycle to ensure customer and Pluralsight’s mutual success. This is achieved by assuming full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth.
Demonstrate your technical aptitude by being able to respond yourself to customer’s technical inquiries regarding our service, or by being able to direct them to the proper channel, or resource.
Successfully onboard customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Customer success and experience is everything.
Monitor your accounts ongoing—Successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, etc. Take correct actions in a timely manner based on this visibility.
Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success.
Collaborate with Account Executives, Account Managers, and others in order to communicate and update each other on your efforts to ensure effective execution on customer success plans, and make progress on the growth strategy.
Prepare and facilitate business review meetings, trainings, webinars, demos, and other strategic and supportive interactions.

Experience You’Ll Bring:

Ability to operate in a fast-paced professional sales motion environment.
Exceptional communication, customer service, sales, and relationship building skills at all levels, including CXO.
Excellent relationship building skills at the C-Level.
Deep understanding of a successful customer success motion - able to execute the onboarding & adoption process to drive customer health.
Ability to define customer needs & goals and drive onboarding and success plans to meet those goals and objectives.
Basic technical knowledge on development and IT solutions.
Self-motivated and self-driven. Excited to drive customer success or to love to represent Pluralsight products to our customers.
Extensive experience in building key customers / sales relationships.
Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things.
Ability to travel 50%
Organized and capable of highly effective time management in an entrepreneurial environment.
Ability to effectively prioritize time and talents, and to give effective presentations
Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success.

Requirements:

Significant experience working with Gainsight & Salesforce.
Experience implementing new processes within customer success.
Experience in workforce development, skills-based learning, or EdTech
Bachelor's Degree in Sales, or equivalent Professional experience
3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement
This is a remote role; however, applicants located within 45 miles of our Draper, UT, or Westlake/Dallas, TX offices should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.
Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Westlake/Dallas, TX office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.
Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

Why You’Ll Love Working Here:

We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
We’re mission driven and guided by our culture pillars
We have a strong commitment to diversity and belonging
We cultivate a culture of trust, autonomy, and collaboration
We’re lifelong learners and champion team member growth and advancement
We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About Us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The US OTE range for this role is $144,000- $160,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

#Li-Lr

#Li-Remote

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With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As an Enterprise Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!

What You’ll Do as a Sr. Customer Success Manager:

Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
Drive product adoption across a diverse portfolio of the company’s top enterprise clients
Execute our client engagement strategy by delivering comprehensive Success Plans
Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
Identify, assess, and escalate account risk factors and orchestrate remediation efforts
Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
Regularly capture and internally share your customers’ experience with Recorded Future
Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

What You’ll Bring as Sr. Customer Success Manager:

Knowledge:

Demonstrated experience in Customer Success and enablement principles
Strong understanding of Cyber/Information Security fundamentals
Familiarity with Project Management processes, strategies, and methods

Competencies:

Passion and drive for making customers happy and successful
Positive, collaborative, and energetic attitude with a strong desire to make an impact
Polished and professional approach for delivering customer engagements
Experience designing and executing communications and/or customer success programs
Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO

Requirements:

Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

\n\n

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

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Senior Customer Success Manager

Department: Sales
Employment Type: Permanent - Full Time
Location: US - Texas
Reporting To: JP Nelson

Description

The Senior Customer Success Manager (CSM) is responsible for ensuring strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management. Acting as a technical advisor, you will help clients maximize their security posture while driving renewals and identifying expansion opportunities.

About The Role

We are looking for a proactive and customer-focused professional to manage the post-sale lifecycle for a portfolio of valued clients. In this role you will:

Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
Monitor customer environments, identify risks early, and coordinate resolutions
Lead QBRs and technical reviews, translating service outcomes into measurable business value
Own renewal cycles and develop expansion opportunities withing account set
Act as an escalation point for technical issues and customer advocacy
Maintain accurate account health, risk, and opportunity data in CRM.

About You

We ae seeking a driven and customer-focused professional with experience in Customer Success, Technical Account Management, or Solutions Engineering. If you have a background in cybersecurity, SaaS, or managed IT services, you’ll feel right at home in this role. Your ability to connect technical conversations with strategic business outcomes—especially at the executive level—will be key to your success.\n
You’ll thrive here if you bring a consultative approach to client engagement, supporting renewals and uncovering growth opportunities with confidence. If you are ready to make a real impact and grow your career in a fast-paced, collaborative environment, we’d love to hear from you.

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Mission

Are you ready to take part in the upcoming AI revolution of the business world? If the answer is a resounding \"yes,\" we have an extraordinary opportunity for you!

Aily Labs, founded in 2020, is an exciting and rapidly growing scale-up based in Munich, Barcelona, Madrid and Cluj. With a team consisting of 350+ passionate and skilled ML Engineers, Data Scientists, and Developers, we are dedicated to our ambitious objective of democratizing AI. 

We have harnessed cutting-edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionize the corporate landscape.

Our vision is to establish ourselves as the preferred platform for AI-driven decision-making, setting new standards in the industry.  We firmly believe that our state-of-the-art technology empowers organizations to make faster and more intelligent choices.

In this role, your internal title will be Business Impact Lead, as you will be part of our Business Impact team here in NYC! As a Business Impact Lead, you will have the opportunity to be at the forefront of this transformative movement, shaping the future of intelligent decision-making in remarkable ways.

Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers.
Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.

Your Profile

Bachelor, Master or MBA degree
5+ years of experience in Customer Success, Business, Consulting, and/or Product Management, ideally with some knowledge in the software/tech related area.
Experience working with Finance functions - knowledgeable of finance structures and drivers.
Strong communication and interpersonal skills and being comfortable interacting with senior management of large Pharma corporations.
Prioritize tasks in a fast-paced environment with multiple stakeholders.
Independent worker and being able to take responsibility that timelines are met.
Strategically look at the bigger picture and not tunnel vision on small details.
Simplify the complex and communicate the same way.

Who Are We?

Aily Labs is rewriting how businesses make decisions. Founded in 2020, we’re a fast-growing applied AI scale-up operating across Munich, Madrid, Barcelona, New York City, and Cluj-Napoca. Our AI-powered mobile app delivers real-time, actionable business insights, empowering enterprises to make smarter, faster decisions and break silos at scale.

If you’re ready to shape the future of AI decision-making and work at the intersection of innovation and impact, join us!

We are an internationally diverse and dynamic team with more than 30 nationalities.
We are hybrid, 2-3 days a week, in our NYC / Hudson Yards office.
We develop high-quality, beautiful software, and thus create sustainable added value for our customers.
We pay competitive salaries and reward performance.
We live an open feedback culture so that we can constantly reflect and improve.
We offer flexible remote work with free time management within the projects.
We enjoy new technologies, are open for innovative ideas and foster trial and error principles.
We give freedom for further training because lifelong learning is important to us.
We do cool and fun off-sites (e.g. Ibiza, Miami, Kitzbühel), and regular casual get-togethers.

","hiringOrganization":{"@type":"Organization","name":"Aily Labs","sameAs":"https://ailylabs.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US (New York)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager - SMB","datePosted":"2025-09-11","description":"

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is a leading marketing platform that helps eCommerce store owners deliver a more personalized experience for their customers. Klaviyo has helped brands across the world make more than $3.7 billion in revenue in the last year alone. It has never been easier to create deeper, higher-value customer relationships, which is why an average of 67 brands move to Klaviyo every day.

As an organization, we approach challenges with humility, radical collaboration, take ownership of our contributions, and embrace a growth mindset that pushes us to be remarkable each day.

Klaviyo’s Commitment to Diversity Equity & Inclusion (DEI): Klaviyo believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

About The Team

We are looking for a Senior Customer Success Manager to join our Singapore Office who is passionate about providing the best experience and support to APAC customers.

Our Sydney team began to take shape in early 2022 and has now built our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity. This is your unique opportunity to join us at a very early stage and help to shape our future in Singapore.

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Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.

About The Role

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about partnering with SMB brands using Klaviyo to drive revenue and growth. You are passionate about finding creative solutions to unique problems, you thrive in challenging situations and you want to apply these skills to solve problems for customers using our software.

This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in ecommerce or general strategic marketing solutions. As we expand our presence across Asia, fluency in an additional Asian language especially Mandarin will be a strong asset.

How You'll Make a Difference

Passionately establishing yourself as the trusted advisor for 20-45 SMB Klaviyo customers
Strategically consult with these customers to devise strategies to help increase email and SMS revenue for all customers through the Klaviyo platform
Use creative problem solving to help customers reach their business goals and maximize the value they are getting from Klaviyo
Build strong relationships with customers to drive executive stakeholder alignment on both the customer and Klaviyo side
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals
Ensuring customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.

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Who You Are

5+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success
You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations
Excellent communication skills via phone, video conference and email
Curious and eager to learn
You are adaptable to change and thrive working in a fast paced environment
Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email / SMS marketing platforms and E-Commerce platform
Professional Mandarin speaking is needed to support our Asia expansion ambitions and our clients

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Nice To Have

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Familiarity with Klaviyo; completing the Product Certificate is a plus

#Li-Hybrid

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range in Local Currency:$100,000—$150,000 SGD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

\n\n\n\n\n\n\n\n\n\n\n\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n \nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","hiringOrganization":{"@type":"Organization","name":"Klaviyo","sameAs":"https://www.klaviyo.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-11","description":"

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Customer Success Manager - Sydney or Melbourne

The goal of the Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.

You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.

This role opens opportunities for applicants based in Melbourne or Sydney.

What You Will Do:

The primary responsibilities for this role include (but are not limited to).

Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success
Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
Drive continuous improvement of customer advocacy measures
Prepare and deliver territory plans to define account strategies and align resources
Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible
Professional Services to ensure that implementations progress smoothly to go-live
Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
Ad-hoc duties as directed by Management
Take on and assist in driving internal strategic initiatives and continuous improvement programs.

You have been there and done this…

7+ years’ experience in a technology-related field
Bachelor’s degree in technology- or business-related field
Familiarity with CX (industry and technology) to drive consultative approach to customer interactions
Strong ability to build relationships and proactive engagement using digital touch capabilities
Ability to manage/multi-task multiple actions across assigned customer base
Excellent interpersonal, presentation skills – both written and verbal
Positive attitude and high willingness to learn
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as
Familiar with Salesforce and Gainsight, and online communities and social media platforms
Experience working with SaaS contact centre platforms
Experience working to advise customers on use of digital channels and/or omnichannel interactions
Experience working to advise customer on the use of and interaction to AI tools and applications
Salesforce and Gainsight, and on-line communities and social media platforms

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must have work rights in Australia

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly’s global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company.\n

As A Senior Customer Success Manager At Smartly.Io You Will...

Manage and grow your book of business of global accounts across all digital platforms like DV360, Tiktok, Youtube and Meta.
Build multi-threaded, trust-based relationships with operational and executive client and partner stakeholders
Guide Smartly adoption to improve client stickiness, efficiency and performance
Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans
Function as the key pillar in cross-functional collaboration - Product Engineering, Client Partners, Creative Services, Product Marketing - to solve customer challenges and influence our product roadmap
Act as a consultative partner for your customers, bringing industry insights, platform best practices and Smartly strategy to the table
Lead or contribute to internal initiatives that scale our customer success teams, improve customer and internal workflows or drive customer engagement
Mentor peers and sharing best practices to contribute to the growth of our global CS team
Maintain & development excellent knowledge of Smartly tooling and Digital marketing in general, so that you're constantly able to solve customers' problems
Drive commercial and strategic conversations with your customers through QBRs, proposals, partnership expansions & roadmap discussions.

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We Are Looking For You If You...

Have 6+ years of digital marketing experience in both paid social and google, ideally within SaaS, MarTech, or AdTech working in a customer facing role
Have proven success managing enterprise-level accounts and driving measurable business impact.
Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.)
Have hands-on experience with Smartly
Are comfortable in addressing technical challenges and collaborate with technical teams when needed
Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth.
Have strong communication skills — able to explain complex ideas clearly, tailor messaging across seniority levels, and present to executives.
Are a proactive problem-solver with a growth mindset and positive attitude,
Are able to work in a hybrid capacity from our New York City office 3 days a week (more if you like)
Are able and willing to travel for meetings, conferences and industry events
Fluent in English (spoken and written); additional languages are a plus.

#Li-Hybrid

\n\n

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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Description

Sharetec is looking for a Senior Customer Success Manager to join our team!

At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Our customers rely on us to deliver powerful technology and to be their caring partner.

The Senior Customer Success Manager (Senior CSM) is a strategic partner for our credit union clients, responsible for driving adoption, satisfaction, and long-term value of our core and digital banking solutions. The Senior CSM will serve as the primary relationship owner for a portfolio of high-value accounts, ensuring clients are equipped with the tools, training, and guidance needed to achieve their business outcomes.

This role blends strategic account management, consultative success planning, and enablement advocacy, while helping shape the processes and best practices that scale the Customer Experience function.

This is a full-time, exempt, hybrid-remote position based at our Fort Wayne, IN office (preferred). For the right candidate, fully remote work is also an option. Remote employees must reside in one of the eligible states listed below. The starting salary is $85,000 annually, with eligibility for bonus potential.

As a Senior CSM, your key responsibilities will include:

Strategic Account Leadership

Serve as a strategic partner for credit unions, building executive relationships and success plans that drive customer satisfaction and deliver long-term value.
Partner with clients to understand business goals, KPIs, and ensuring alignment with our solutions.
Proactively identify opportunities for optimization, expansion, and advanced enablement services.

Customer Advocacy & Experience

Lead quarterly business reviews (QBRs) for top accounts, highlighting ROI, adoption, and roadmap alignment.
Partner with internal teams (Product, PS, Support) to ensure client needs and feedback are captured and acted upon.
Drive continuous improvement of the customer journey, leveraging data insights and cNPS feedback.

Operational Execution

Collaborate with the Director to establish scorecards, utilization baselines, and KPIs for assigned accounts and the broader CS team.
Document and share best practices, success stories, and playbooks to scale across the organization.
Leverage Salesforce, TaskRay, and other CS tools for accurate account tracking, health scoring, and engagement planning.
Contribute to cross-functional initiatives that advance the maturity of the Customer Experience department.

Qualified Candidates Should Have:

3+ years of experience in Customer Success, Account Management, or related client-facing roles within SaaS, fintech, or financial services.
Proven track record of managing strategic accounts and driving measurable business outcomes.
Strong understanding of credit union or banking operations preferred.
Demonstrated ability to build executive relationships and deliver consultative recommendations.
Proficiency with Salesforce (or equivalent CRM/CS platform) and comfort with data-driven decision making.
Excellent communication, facilitation, and presentation skills.
A collaborative, proactive mindset with the ability to thrive in a fast-paced, evolving environment.

Who Will Love This Job:

Someone who thrives on building trusted, long-term partnerships with clients and serving as their strategic advisor
Someone who enjoys helping customers adopt technology and achieve measurable business outcomes
Someone who loves digging into client goals, data, and KPIs to uncover opportunities for growth and optimization
Someone who is energized by collaborating cross-functionally to improve the customer journey and advocate for client needs
Someone who wants to play a key role in shaping processes and best practices as part of a growing Customer Experience team
Someone who is excited by the opportunity to deliver powerful solutions that support credit unions and their members across the U.S.

Why Sharetec:

Acquired by Evergreen Financial Services Group (EFTG) in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge. As a core and digital software provider for credit unions, Sharetec empowers clients with modern tools for member services, lending, and an enhanced member experience.

At Sharetec, we believe in taking care of our people - both professionally and personally. Our comprehensive benefits package includes competitive salaries, medical, dental, vision, life, and disability coverage, generous Paid Time Off (PTO), paid holidays (including your birthday off!), a $1,000 employee referral program, and a 401(k) with company matching.

We are a team of bold, powerful, and caring individuals who work closely together - whether in a hybrid setting or fully remote. We stay connected through virtual events like mixology classes, escape rooms, and trivia nights, as well as quarterly all-hands meetings that keep us aligned and engaged. At Sharetec, you’ll find not just great benefits, but incredible people who lift each other up, challenge each other to grow, and make work meaningful—and fun—every day.

Sharetec is an equal opportunity employer.

REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time.

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Company Description

Job Description

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications
Open to travel around 20% of the year

Fd21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Accommodations

Export Control Regulations

Get to Know Us

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.

We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, \"checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.

We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team. As a Customer Success Manager, your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships

Responsibilities:

Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.
Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.
Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.
Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.
Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits.
Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs.
Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.
Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero.
Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals.
Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in.

Qualifications:

5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment.
In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.
Strong technical expertise in information technology and cybersecurity.
Exceptional communication, interpersonal, and customer service skills.
Strong analytical skills with the ability to identify user trends and discern customer needs.
Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess).
Ability to work independently and in a team, establishing successful customer-focused initiatives.
Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

Perks Of Horizon3.Ai

Remote Work: We are a 100% remote company. Enjoy the convenience and work-life balance that comes with remote work.
Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.
Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.

Compensation And Values

At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.

In accordance with various State’s transparency regulations, we provide the following salary range information for this position:

Base salary range: $140,000 - $175,000 OTE annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.
Additional compensation: This role may also be eligible for an equity package (in the form of stock options). If any other compensation benefits apply, they will be discussed during the interview process.

You Belong Here

Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.

We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Application Note

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for a Senior Customer Success Manager to support our customers in the UKISA/NOBE region!

You will align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

What you’ll be doing

Work with assigned customers to build Joint Success Plans, establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholders
Provide insights concerning the availability and applicability of new features in Staffbase as relevant
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
Translate customer product usage data into actionable advice for customers
Establish regular touchpoints - e.g. executive business reviews - with assigned customers per the established SLAs, to review progress against strategic and technical objectives. Some of these will require travel to meet your clients in person
Work cross-departmentally to find solutions to complex scenarios and integration issues
Spot opportunities to expand and grow our customer relationships, as well as drive retention of your existing portfolio
Foster team collaboration and help increase team expertise
Maintain deep knowledge of the Staffbase platform
Become an internal communications expert, by sharing industry best practices and driving the evolution of Staffbase’s product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing

What you need to be successful

5+ years working experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers
Strategic problem-solving skills with the ability to translate business requirements into business value
Strong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
Challenger and growth mindset
Team player who has fresh ideas when it comes to user adoption and churn mitigation
Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
Proactive and driven project leader with experience executing complex solutions
We work in a hybrid environment and work from an office in London 2 days a week
Experience in SaaS is a plus!
Experience working in Internal Communications is a plus!
Familiarity with Salesforce and Gainsight is also a plus!

What You'Ll Get

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356
Growth Budget - all employees get a yearly budget for external training of £900
Wellbeing - in addition to yearly vacation days of 31 days p.a. (excluding public holidays), we’re running a 4-day-work week every year in August with full payment
Benefits platform - Through the provider ThanksBen, all employees receive GBP 30 (tax-free) per month to spend on their well-being. This covers, for example, sports courses, massages and many retailers
Support - we’re offering a Company Pension with Salary Sacrifice option and Private Medical Insurance incl. Dental, life assurance. Parents can get 12 weeks of paid parental leave
Volunteers Day - you’ll get one day off per year for supporting a social project
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid

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About Staffbase

We are looking for a Senior Customer Success Manager to support our customers in the Nordcis + Benelux/UKISA region!

What you’ll be doing

Work with assigned customers to build Joint Success Plans, establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to account stakeholders and externally to customer senior stakeholders
Provide insights concerning the availability and applicability of new features in Staffbase as relevant
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
Translate customer product usage data into actionable advice for customers
Establish regular touchpoints - e.g. executive business reviews - with assigned customers per the established SLAs, to review progress against strategic and technical objectives. Some of these will require travel to meet your clients in person
Work cross-departmentally to find solutions to complex scenarios and integration issues
Spot opportunities to expand and grow our customer relationships, as well as drive retention of your existing portfolio
Foster team collaboration and help increase team expertise
Maintain deep knowledge of the Staffbase platform
Become an internal communications expert, by sharing industry best practices and driving the evolution of Staffbase’s product and platform functionality in collaboration with other departments such as Sales, Product, and Marketing

What you need to be successful

5+ years working experience in Customer Success, Project Management, or B2B Consulting, engaging with enterprise customers
Strategic problem-solving skills with the ability to translate business requirements into business value
Strong communication skills including written, analytical, presentation, and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
Challenger and growth mindset
Team player who has fresh ideas when it comes to user adoption and churn mitigation
Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
Proactive and driven project leader with experience executing complex solutions
We work in a hybrid environment and work from an office in London 2 days a week
Speaking a Nordics language on minimum B2 level
Experience in SaaS is a plus!
Experience working in Internal Communications is a plus!
Familiarity with Salesforce and Gainsight is also a plus!

What You'Ll Get

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356
Growth Budget - all employees get a yearly budget for external training of £900
Wellbeing - in addition to yearly vacation days of 31 days p.a. (excluding public holidays), we’re running a 4-day-work week every year in August with full payment
Benefits platform - Through the provider ThanksBen, all employees receive GBP 30 (tax-free) per month to spend on their well-being. This covers, for example, sports courses, massages and many retailers
Support - we’re offering a Company Pension with Salary Sacrifice option and Private Medical Insurance incl. Dental, life assurance. Parents can get 12 weeks of paid parental leave
Volunteers Day - you’ll get one day off per year for supporting a social project
Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid

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Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team!

Greenhouse is the world’s fastest-growing enterprise talent acquisition suite - and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations.

You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization.

Who Will Love This Job

A proud advocate – you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective
A collaborator – you thrive on working with a team of cross-functional partners (Account Management, Support, Product, Professional Services, Engineering, etc) through renewals, key engagements, and customer achievements
An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
A trusted subject matter specialist – you will learn the ins and outs of our product and be creative and inventive in finding solutions to our customer’s toughest challenges
An entrepreneur – you're excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologies

What You’Ll Do

Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions
Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)
Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering
Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization
Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives
Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy
Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives
Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals
Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes
Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one

You Should Have

Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role
Background managing complex, global Enterprise accounts
Formal or informal project management expertise
Experience collaborating with and orchestrating a large cross-functional account team
Background in SaaS, a plus
Background in HR or Talent Acquisition, a plus
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Due to current team needs, we are only considering candidates based in the Eastern or Central Time Zones.

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay band for this role is $99,900.00 - $117,000.00. Individual compensation will be commensurate with the candidate's experience and local cost of labor. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have flexible time off (FTO).

The anticipated closing date for this role is Wednesday, September 10, 2025.

#Li-Bb2

Who We Are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

–

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io.

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

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Senior Customer Success Manager, Enterprise

Who We Are

Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY.

Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface.

Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work.

Description

We are looking for a top senior customer success manager to join our Enterprise team and help Cobalt's customers build successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.

What You'Ll Do

Own overall relationship with assigned clients, including adoption, retention, growth, and satisfaction
Establish a trusted/strategic and consultative advisor relationship with each client and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Build successful security testing and cybersecurity service programs for our customers
Act as the voice of the customer internally to advocate for their needs
Monitor day-to-day service execution and customer satisfaction
Balance consultative strategic planning with tactical execution to help customers design long-term security roadmaps while driving near-term results
Work with customers to establish critical goals and KPIs, and partner with them to achieve these outcomes
Manage the annual renewal process to assure uninterrupted product use
Identify and develop upsell opportunities
Program manage account escalations
Interface with internal and external C-level executives
Partner directly with Sales to deliver a seamless customer experience

You Have

3-5 years of experience in Enterprise Customer Success
Brings a consultative approach, balancing high-level strategic planning with hands-on tactical execution
Domain knowledge in cybersecurity services, including frameworks, testing practices, and program execution
Experience partnering with SecOps, AppSec, or other security-focused personas (CISOs, Security Engineers and Analysts) to align on priorities and drive program success (strongly preferred)
Experience working with Salesforce
Strong multi-tasking skills and flexibility to adjust to changing priorities
Excellent written and verbal communication skills
Familiarity working with Enterprise-level clients
Prior experience in a detail-oriented and analytical environment
Prior experience managing renewals, expansions, and speaking with C-level executives
Naturally proactive, always seeking ways to add value and elevate both the customer and the team
Eagerness to learn, adapt, and perfect your work
A strong desire to help and serve customers: they win, so you win

Why You Should Join Us

Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry
Work directly with experienced senior leaders with ongoing mentorship opportunities
Earn competitive compensation and an attractive equity plan
Save for the future with a 401(k) program (US) or pension (EU)
Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)
Leverage stipends for:

Wellness
Work-from-home equipment & wifi
Learning & development

Make the most of our flexible, generous paid time off and paid parental leave

Pay Range Disclosure (For Us Openings Only)

Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($104,768 - $130,960) per year + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.

Cobalt (the \"Company\") is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

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About Colab

At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

About The Role

As a Senior Customer Success Manager, you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business results, product adoption, long-term retention. You’ll partner closely with engineering and business stakeholders to align execution to customer goals, drive product adoption, and ensure CoLab becomes integral to customers’ workflows.

You’ll be part of a cross-functional account team, working closely with Customer Engineering Advisors to deliver technical enablement and collaborating with Sales partners to support retention and expansion. This is a growth-oriented role for someone who thrives in fast-paced, technical environments and has a proven track record of driving product adoption to influence long-term retention and satisfaction.

In-person customer engagement is a key part of this role’s success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers. We recognize personal travel constraints may arise and we expect Senior CSMs to proactively plan for and prioritize in-person opportunities.

Twice annually we bring together all CoLabers at our HQ in St. John’s, Newfoundland (typically in June and December), to participate in company Team Week.

What You’Ll Do

Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts
Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact (e.g., time-to-market, rework reduction, margins)
Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors
Build and maintain strategic relationships across customer stakeholders
Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk
Collaborate with Sales on growth strategy, account planning, and renewal execution
Partner with Customer Engineering Advisors and champions to define enablement strategies for driving process change in the context of an engineering organization’s existing workflows and toolsets
Contribute to playbooks, onboarding tools, and scalable CS programs as we grow
Manage risk with urgency and drive accountability across internal teams

What We’Re Looking For

4-6 years of Customer Success or Account Management in B2B SaaS
Experience working with technical, specialized customer personas
Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
Strong customer storytelling, executive presence, and internal influence
Proven success driving translating adoption to high-impact customer value
Highly organized, proactive, and comfortable managing ambiguity
Willingness to travel up to 25% of the time

Nice To Have

Exposure to design/manufacturing environments or engineering tools
Experience in change management and onboarding frameworks
Experience in high-growth SaaS environments

You’Ll Thrive At Colab If You:

Excel at translating product functionality into customer value in a technical domain
Take ownership of customer outcomes and internal clarity
Solve complex adoption challenges with structured thinking
Influence internal and external stakeholders to drive outcomes
Bring commercial and strategic curiosity to customer conversations
Are proactive in surfacing risks, proposing action plans, and keeping stakeholders aligned
Help your team scale by sharing best practices and leading by example

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Company Description

Job Description

What you get to do in this role:

You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications
Fluent in Arabic and English

Fd21

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Location

Our Senior Customer Success Manager will be an integral part of our global Customer and Product Success team.

This role is based remotely in UK, Ireland, Spain or Estonia.

The role is also available to independent contractors in Eastern Europe.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who are skilled at working with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product and team have to offer.

We are looking for a Senior Customer Success Manager to help us lead our most strategic accounts as a partner and trusted advisor. The ideal candidate is a self-motivated and goal-oriented individual who is skilled at developing strong customer relationships that promote retention through customer-realized value. This role is ideal for an experienced CSM who thrives at the intersection of cloud technology, financial operations, and customer impact and is eager to help us shape the future of FinOps customer success at DoiT.

Responsibilities

Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
Deliver and enhance customer training and education on the DoiT console
Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and senior leadership
Ongoing collaboration and relationship building with internal stakeholders like Sales, Account Management and Product Management
Evaluate and analyze customer needs and share information with the DoiT organization
Build trust and transparency with customer and act as a customer advocate (operate as the “voice of the customer”)
Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
Maintain a detailed understanding of Doit’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively
Contribute to the growth and refinement of the Customer Success Manager function at DoiT, helping to optimize existing processes and actively enhance all Customer Success initiatives

Qualifications

5+ years experience in Customer Success in a B2B Saas Company is a must
1-2 years experience with a public cloud platform like GCP, AWS, or Azure
Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero)
Experience driving success plans and achieving customer targets/goals/objectives
Exceptional ability to communicate and foster positive business relationships with our customers and staff
Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
Experience analyzing and optimizing the existing process in the customer success department
A proven track record of creative problem solving on internal and customer-facing issues
Accountability and personal organization is a must
Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
Curiosity and self-motivation to learn and develop professional competencies
Be fluent in English to a professional degree (verbal and written)

Bonus Points

Experience with finance or data analytics
Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
Additional languages: French, Spanish, Italian

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page

We thought so too, but we’re here and happy we hit that ‘apply’ button.

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

Many Do’ers, One Team

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#Li-Remote

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Location

Our Senior Customer Success Manager will be an integral part of our global Customer and Product Success team.

This role is based remotely in UK, Ireland, Spain or Estonia. The role is also available to independent contractors in Poland, Portugal & Romania.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

The Opportunity

Responsibilities

Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
Deliver and enhance customer training and education on the DoiT console
Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and senior leadership
Ongoing collaboration and relationship building with internal stakeholders like Sales, Account Management and Product Management
Evaluate and analyze customer needs and share information with the DoiT organization
Build trust and transparency with customer and act as a customer advocate (operate as the “voice of the customer”)
Escalate problems and customer feedback more generally, to the engineering team, product managers, and other departments
Maintain a detailed understanding of Doit’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively
Contribute to the growth and refinement of the Customer Success Manager function at DoiT, helping to optimize existing processes and actively enhance all Customer Success initiatives

Qualifications

5+ years experience in Customer Success in a B2B Saas Company is a must
1-2 years experience with a public cloud platform like GCP, AWS, or Azure
Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero)
Experience driving success plans and achieving customer targets/goals/objectives
Exceptional ability to communicate and foster positive business relationships with our customers and staff
Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success
Experience analyzing and optimizing the existing process in the customer success department
A proven track record of creative problem solving on internal and customer-facing issues
Accountability and personal organization is a must
Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
Curiosity and self-motivation to learn and develop professional competencies
Be fluent in English to a professional degree (verbal and written)

Bonus Points

Experience with finance or data analytics
Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
Additional languages: French, Spanish, Italian

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page

We thought so too, but we’re here and happy we hit that ‘apply’ button.

Unlimited Vacation
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

Many Do’ers, One Team

Our Ideal Candidate Will Have

On A Given Day In This Role You Will:

Your Mission

Your Profile

What'S In For You…

Summary

Summary

Responsibilities

Qualifications

Total Rewards

About Payoneer

What You’Ll Do

Who You Are

#Li-Sl3

Available Locations: Bangalore, India

What You’Ll Do

Key Responsibilities:

Required Skill Set:

Requirements:

The Opportunity

What You’Ll Do

About The Role

About The Team

What You’Ll Do

What You’Ll Bring To This Role

Our Tech Stack

Will You Thrive At Vidyard?

Why You’Ll Love Working At Vidyard

The Opportunity

Cross-Functional Collaboration

Operations And Reporting

Why Orbus

Perks & Benefits

Enjoy Nice-Flex!

#Li-Hybrid

About Nice

Company Description

Job Description

Responsibilities

Qualifications

Basic Qualifications

Preferred Qualifications

Suggested Skills

Additional Information

Overview

Responsibilities

Your Future Team

In This Role, You Will:

Your Background:

あなたの未来のチーム

この役割であなたが行うこと:

C-Suiteおよびエグゼクティブレベルの顧客と信頼できるアドバイザー関係を構築し、プラットフォームでの成功を支援し、ライフサイクル全体を通じてソリューションから最大の価値を得られるようにします。

日本のカスタマーサクセスチームをリードします。

スタッフのコーチング、メンタリング、採用を行い、オンボーディングと成長をサポートします。

Saasビジネスモデルの経験と、グローバルチーム全体での価値実現をもたらす戦略的かつ複雑な企業顧客のニーズをサポートする能力。

顧客とアトラシアンアカウントチームをガイドし、定期的なチェックイン、Qbr（四半期ごとのビジネスレビュー）、戦略的計画セッションを含むカスタマーサクセスプランを開発します。

複数のパートナーとグローバルに複雑な実装プロセスをナビゲートする経験。

私たちの製品とソリューションを理解し、顧客の特定の要件に最も関連する機能について話すことができる。

顧客と関わり、アトラシアンソリューションの早期かつ持続的な製品採用と成功を引き出します。

高価値アカウントを対象とした採用戦略を開発および実行し、変革管理を推進し、顧客の足跡を拡大します。

アカウントチーム、特にアカウントアソシエイトとのパートナーシップで、早期のリスク特定、介入、エスカレーション、緩和を通じてチャーンを軽減します。

アトラシアンが戦略的顧客にどのようにより良いサービスを提供できるかについての内部フィードバックを提供するために、顧客の声となります。

あなたの背景:

カスタマーサクセスまたはアカウント管理で8-10年以上の経験があり、複雑なSaas製品ポートフォリオを持つ戦略的顧客を管理した実績。

英語と日本語の両方に堪能。

サービスポートフォリオ、チームのリード、メンタリング、他者の育成の経験。

顧客パートナーと信頼できるアドバイザーとしての地位を確立し、成果を導く経験。

ビジネス戦略の観点から目標が整合され、成功指標が特定されていることを保証するためのサクセスプランの使用経験。

一般的なJiraおよびConfluenceのエンドユーザーのユースケースと作業方法を理解し、それらのユースケースを実証し、構成のトレードオフを理解する能力。

製品、販売、サポート、マーケティング全体で内部的に協力し、スムーズな顧客体験を促進します。

顧客対応環境でのビジネスのバランスを取る経験。

問題解決スキルと顧客中心のマインドセット。

Gainsight（または同様のCrmツール）、Salesforce、およびTableauなどのBiツールの経験。

Qualifications

Our Perks & Benefits

About Atlassian

私たちの特典と福利厚生

仕事もプライベートもサポートするために、十分な休暇、年間教育予算、有給ボランティア休暇など、さまざまな特典と福利厚生を用意しています。

アトラシアンについて

私たちのカルチャーや採用プロセスについて詳しく知りたい方は、Candidate Resource Hubをご覧ください。

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