{"@context":"https://schema.org","@type":"ItemList","name":"Senior Customer Success Manager - Job Description, Salary, Skills","description":"Discover the role of a Senior Customer Success Manager, including job responsibilities, salary range, and required skills. Learn about the growing job market for Customer Success Managers and the importance of work-life balance in this role.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"Cortex Cloud Sales Specialist - Federal System Integrators, Aerospace & Defense","datePosted":"2025-09-19","description":"

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
\nOur vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

We are seeking a dynamic and experienced Cortex Cloud Sales Specialist to drive the growth of our Cortex and Cloud business across the region, with two positions available focused on the Federal Systems Integrators (FSI) and Aerospace & Defense (A&D) markets. The assigned territories will include a mix of FSI's and companies within the A&D sector. The ideal candidate will operate in a high-growth environment at scale, thrive in driving innovation, have a solid background in cybersecurity sales, and a deep understanding of security solutions. They will have a proven track record of developing strong customer relationships and executing strategies that support rapid expansion and success. This role requires a strategic thinker who excels in collaboration with internal teams, engages effectively with customers, and drives revenue growth through the sale of complex solutions.

Your Impact:

Join the fastest growing team where experience meets cutting-edge solutions
Build and cultivate strong customer relationships, driving business growth within the region.
Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.
Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.
Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.
Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.
Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.
Travel domestically as needed to meet with customers and attend key business events.

Qualifications

Your Experience

5+ years of field sales experience focusing on key customer accounts and delivering value to Public Sector, Enterprise and/or Major-level accounts in the cybersecurity industry
Extensive platform selling experience in complex sales with multiple buying centers
Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
Expertise in applying complex solution sales methodologies to drive results
Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
Willingness to travel domestically as necessary to meet business needs

Additional Information

The Team

Palo Alto Networks has brought technology to the market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. You’re an amazing salesperson – you’re just looking for something more substantial and challenging as your next step.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $264,000 - $363,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Motor-Vehicle Requirement:
\nThis role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

","hiringOrganization":{"@type":"Organization","name":"Palo Alto Networks","sameAs":"https://www.paloaltonetworks.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington, DC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

This role can be based hybrid out of our Chicago or Toronto office.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB is an equal opportunities employer.

Req ID: 3263243462

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:$87,000—$172,000 USD","hiringOrganization":{"@type":"Organization","name":"MongoDB","sameAs":"https://www.mongodb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Enterprise)","datePosted":"2025-09-18","description":"About the companyUserlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments.Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you.
About the roleAs an Senior Enterprise Customer Value Manager, you will be a strategic partner for some of the largest brands globally. Collaborating across teams and geographies, you will support Userlane’s customers to understand and improve the value their organization realizes from their software investments. Using Userlane’s unique HEART framework, you will understand how employees use software and work with multiple stakeholders to improve adoption, increase employee productivity and drive value realization.Your main goals: Account retention and expansion.\n

Your Mission

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion.
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics.
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor.
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements.
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction.
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions.

Your Profile

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts.
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value.
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels.
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights.
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives.
Affinity for technology and digital transformation in conjunction with strong business acumen.
Fluency in English and German.

What'S In For You…

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries.
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry.
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics.
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events.

","hiringOrganization":{"@type":"Organization","name":"Userlane","sameAs":"https://www.userlane.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Munich","addressCountry":"Germany","addressRegion":"Europe"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (North East States)","datePosted":"2025-09-18","description":"

Location: Remote, USA

Employment Type: Full-Time

Compensation: $104,000 -$130,000 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.

Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. Its unified, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, make data-driven decisions, and achieve exceptional operational efficiency.

The Senior Customer Success Manager (SCSM) plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.

Serving as the primary advocate for customers, the Senior CSM is responsible for understanding each organisation’s unique business objectives and helping them maximise the value of their OneStream investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of OneStream’s capabilities. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.

This role will manage a portfolio of approximately 30–40 mainly enterprise accounts, with a combined ARR of $5M–$15M across the North East Region.

Ideal candidates will bring hands-on experience with Financial Management Software, including tools such as CPM/EPM, ERP, Accounting, Spend Management, Treasury, or Tax and Regulatory Reporting. They should demonstrate a strong ability to collaborate with Finance teams and possess a solid understanding of the priorities within the Office of Finance. The ability to support strategic financial goals is essential.

This role is based in the North East States, with a strong preference for candidates located in: Connecticut (CT), Delaware (DE), Maine (ME), Maryland (MD), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), New York (NY), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Virginia (VA), Washington, DC (DC), and West Virginia (WV). Being situated near our enterprise customers in this region helps reduce travel requirements and strengthens client relationships through deeper local market understanding.

\n\n

Primary Duties and Responsibilities

Managing your portfolio of customers
• Partner with sales and your CSM’s to complete a comprehensive sales transition process
• Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal
• Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.)
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing)
• Manage and execute the customer’s onboarding process
• Develop strong working relationship with your customer and their delivery team
• Establish and execute cadence-based “Business Review” meetings with your customer
• Support your Region CS Director in conducting monthly Region Health Check meetings with the regional sales team
• Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal
• Align with Customer Success Leadership on regional metrics
• Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers
• Promote awareness of Regional OneStream Communities and customer educational events
• Keep management informed of progress and obstacles on your portfolio of customers
• Support Sales in the Customer Account Planning sessions
Customer Advocacy
• Understand what your customer’s values in their partnership with OneStream now and in the future
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream
• Be a point of escalation for your CSM’s customer requests, issues, and escalations
• Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.)
• When necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.
Supervisor Responsibilities
• Work with your CSM’s to develop their annual goals
• Establish a regular cadence with your CSM’s to listen, mentor and as needed provide coaching

\n\n\n

Required Education and Experience

• A minimum of 8 years of professional experience.
• At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
• Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives.
• Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

Preferred Education and Experience

• Degree in Business, Accounting, Finance, Information Technology or related field.
• Corporate Performance Management (CPM) experience
• Customer and account management experience.
• Management consulting/technology consulting experience.
• Prior experience with any of the following CPM Software products:
o OneStream
o Oracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)
o SAP BPC (Outlooksoft), SAP BOFC (Cartesis)
o IBM Cognos
o Anaplan
o Or other CPM solutions.

Knowledge, Skills, and Abilities

• A team player with a bias towards action
• Excellent interpersonal and communication skills
• Professional verbal and written communication skills
• Professional relationship building skills
• Strong ability to problem-solve in a collaborative environment
• Strong organizational and planning skills
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Exceptional customer service orientation
• Must be able to exercise independent judgment and solve problems
• High stress tolerance

Travel
Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).

Who We Are
OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team
• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-KT1 #LI-Remote

","hiringOrganization":{"@type":"Organization","name":"OneStream","sameAs":"https://www.onestream.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"You've proven you can be a trusted advisor to top-tier clients. Now, are you ready to build and lead a team of them?

We are looking for a seasoned Customer Success leader to take the helm of our global CS function from our strategic hub in Manila. This is your opportunity to move beyond managing a portfolio and start mentoring the talent, defining the strategy, and shaping the culture that will define our client relationships worldwide.

Summary of Role
As the Senior Manager of Customer Success, you are the chief architect and champion of our client experience. You will lead, mentor, and scale a high-performing team of Customer Success Managers, fostering a culture of proactive partnership and strategic value creation. Your role is to build the strategy, processes, and talent that will ensure our global clients achieve their business outcomes, making our CS team a key driver of company growth, retention, and expansion.

Your Impact & What You'll Do

Lead, Mentor, and Scale the CS Team: You will be responsible for hiring, training, and developing a world-class team of CSMs. You'll provide ongoing coaching, conduct performance reviews, and build a culture of excellence and accountability.
Architect the Customer Success Strategy: You will define and own the entire post-sale customer journey. You'll create the playbooks, set the KPIs, and implement the processes that enable your team to deliver consistent, high-impact results.
Serve as the Ultimate Client Advocate: Act as the senior-level trusted advisor for our most strategic clients, leading key business reviews and serving as the final point of escalation to ensure client health and satisfaction.
Drive Strategic Growth and Insights: You will empower your team to identify expansion opportunities and will consolidate client feedback to provide strategic insights to our Product, Sales, and Executive teams, acting as the definitive voice of the customer.

Why You'll Thrive at Execo
We are looking for an inspiring leader ready to build and own a critical business function. You’ll thrive here because:

You Are an Experienced and Inspiring Leader. With 6+ years in Customer Success, you have proven experience leading and developing client-facing teams. You're a natural mentor who knows how to motivate and grow talent.
You Are a Proven Strategic Partner. You have a distinguished track record of building trusted advisor relationships with senior stakeholders and can coach your team to do the same.
You Are a Master of Process and Data. You have a highly structured mindset and use data to build strategic playbooks, measure team performance, and communicate value to clients and executives.
You Are a World-Class Communicator. You excel at managing escalations, collaborating with cross-functional leaders, and articulating a clear vision for your team and our customers.
You Are a Dedicated Global Leader. You are excited to lead our team from our modern BGC, Taguig office and understand that aligning with US business hours is crucial for guiding your team and engaging with key stakeholders.

","hiringOrganization":{"@type":"Organization","name":"Execo","sameAs":"https://www.execo.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bonifacio Global City, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Senior Responsible Engineer (Aerospace & Defense)","datePosted":"2025-09-18","description":"

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS™) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production.

Purpose

Divergent aims to revolutionize industrial manufacturing in the aerospace and defense industries through our DAPS (Divergent Adaptive Production System) technology. Our patented production system incorporates Nodes™ – 3D-printed metal connectors – with lightweight materials to create strong and efficient complex structures. Divergent’s technology eliminates tooling and drives radical innovation, capital reduction, and sustainability in vehicle manufacturing.

Divergent is seeking a skilled and motivated engineer to support the next generation of industry-leading aerospace vehicle development. We’re committed to transforming vehicles’ structural systems away from traditional manufacturing by using new materials and new technologies. To do this, we need a forward-looking and innovative engineer who will help shape the future of automotive structures.

As a Senior Responsible Aerospace and Defense Engineer, you will be responsible for product development through its entire product life cycle, from program kick-off through production. In this role, you will create and manage CAD models, FEA models and BOM’s for individual Nodes™ as well as full structures. You will develop and maintain engineering documentation, including system level DFMEA and DVP and collaborate with cross-functional teams to understand manufacturing/design capabilities and limitations and to ensure proposed design changes can be efficiently produced and assembled. You will also act as technical liaison between Divergent and its customers, to ensure product requirements are concurred, tracked and achieved. As well you will lead and influence internal engineers in their product development work.

The Role

Create and manage CAD designs of the components, as well as the BOM structure.
Build up and analyze FE Models of Node™-based vehicle structures applications including validation using hand calculations and optimization.
Present design summary/reports efficiently at meetings and to other relevant engineers or external parties.
Create, refine, and execute new technical solutions for automotive structures to support external customer programs and joint development efforts.
Work collaboratively in a team environment within the DAPS Product Engineering team and cross-functionally with other disciplines to efficiently design and release structures that are optimized for mass, efficient production, and assembly.
Work cross-functionally to implement cost reduction, methods and product improvements, and support prototype and production build activities.
Maintain technical documentation, including best practices and lesson learned.
Support vehicle builds and product development testing and troubleshooting.
Lead and influence peers on the team to achieve product requirements.
Mentor and assist less experienced team members.

Basic Qualifications

Ability to lawfully access information and technology that is subject to US export controls
BS or MS in Mechanical Engineering or equivalent.
6+ years of experience in structure design.
6+ years CAD experience creating detailed models. Siemens NX is a plus.
6+ years PLM experience. Teamcenter is a plus.
6+ years of experience in structural analysis.
6+ years of experience in analysis software packages such as Nastran, Optistruct, and/or LS-Dyna.
Solid understanding of linear/nonlinear behaviors of advanced materials (composites, adhesives, metals) to achieve lightweight structural solutions.
Experience with aerospace load applications and MIL-STDs.
Outstanding comprehension of solid mechanics.
Solid interpersonal skills and motivated self-starter who can manage personal workload and execution to tight schedule.
Ability to span multiple projects or programs across different product types.

Preferred Qualifications

Experience interfacing with engineering, testing, and manufacturing groups to understand system designs and the associated constraints.
Expert knowledge within an aerospace and defense domain.
Experience with DFMEA, DVP, control plans, PPAP and APQP.
Knowledge of overall vehicle systems/sub-systems and requirements.
Experience supporting analysis and completing documentations for product approval and launch.
Experience supporting structural design and analysis throughout the design, build, and test phases of a development cycle.
Experience with fast iteration prototyping programs.
Experiencing with managing system configurations and managing changes to size, weight, and cost constraints.
Supported or engaged directly with DoD airworthiness stakeholders such as Air Force Test Center (AFTC) or FAA.

Work Environment

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels PNG 05 - PNG 07 as evaluated through our interview process.

PNG 05 / Senior: $134,640 - $185,130
PNG 06 / Lead: $155,540 - 213,840
PNG 07 / Principal: $179,630 - 247,005

Pay Range$134,640—$247,005 USD

What We Offer:

Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.

Equal Employment Opportunity
Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
EEO Poster

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected.

E-Verify: Right to Work
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish)

Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.

No agencies, no solicitations, and no calls please.

","hiringOrganization":{"@type":"Organization","name":"Divergent Technologies","sameAs":"https://www.divergent3d.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Torrance, California, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager | EMEA","datePosted":"2025-09-18","description":"

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high performance team. If that is you, join our team!

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. For this role in particular you will work on building our strategy for large accounts, who have many internal stakeholders that are low ARR. The goal is to be able to execute small, and roll-up large
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Ability to write and iterate on standard operating procedures.
Able to own and build procedures for a specific customer type from implementation to sustainment
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

","hiringOrganization":{"@type":"Organization","name":"Deel","sameAs":"https://www.deel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Spain","addressCountry":"Spain","addressRegion":"Europe"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, Vietnam","datePosted":"2025-09-18","description":"

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a highly-talented Customer Success Manager to handle the Vietnam market. The incumbent will be responsible for establishing and nurturing relationships with the company’s key accounts (VIPs) and most active users, industry influencers, and early adopters and leverage this to increase business with the customer. The person will be based at Ho Chi Minh City.

Ho Chi Minh City | Hybrid | Full-time

What You’Ll Do

Proactively and constantly manage existing client relationships through a consultative approach as a business partner.
Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients’ needs and translate these opportunities through Upsells.
Prepare and implement account development plans per key account to maximize engagement and opportunities with clients.
Have the passion and drive to exceed strategic and financial targets.
Collaborate with various teams around the world (sales, marketing, partnerships, operations, product) and be the voice of the customer.
Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information.
Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
Review and propose process improvement that drive client and market penetration.
Build business success stories and case studies.
Maintaining all information of customer activity within CRM platform.
Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Draft various business reports.

Who You Are

A Bachelor's degree, preferably in business or communications
Proficiency in English & Vietnamese
3+ yearsof key account management, business development or other relevant experience
5+ yearsof experience in selling complex solutions to corporate level clients
Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
Strong written and verbal communication skills
Data oriented, high level of attention to detail with strong analytical and business reasoning skills
Track record of meeting and exceeding business established goals
Ability to make decisions in a changing environment, anticipate future needs and drive results.
High level of organization and focus and ability to work under pressure

Not a must but a great advantage:

Experience using salesforce.com or a similar CRM system
Experience in the Payments and Banking industry
Experience with direct sales for small businesses engaged in cross border trade
Experience with digital marketing, affiliate marketing, social media
Experience with data analytics & BI tools

#Li-Sl3

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it. Being fearlessly accountable in everything we do.
Continuously improve Always striving for a higher standard than our last.
Build each other up Helping each other grow, as professionals and people.

\n\n\n\n

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

","hiringOrganization":{"@type":"Organization","name":"Payoneer","sameAs":"https://www.payoneer.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ho Chi Minh City, Vietnam","addressCountry":"Vietnam","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"About Us\n\n

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Bangalore, India

Customer Success @ Cloudflare

Customer Success at Cloudflare is focused on customer adoption and value realization of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their WHY so that we can articulate WHAT we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.

The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.

The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences.

What You’Ll Do

We are seeking an experienced Senior Customer Success Manager to join our India customer success team. In this role, you will be responsible for managing and growing our customer base in the region. You will be a trusted advisor to our customers and will work closely with them to ensure they are fully leveraging the capabilities of our platform and achieving their business objectives. You will also collaborate with other members of the Cloudflare team to drive customer retention, expansion, and customer satisfaction.

This role is based in Bangalore, India.

Key Responsibilities:

Serve as the primary point of contact for customers in the India region
Build and maintain strong relationships with key customer stakeholders, including C-level executives, technical leaders, and business owners
Fully manage the customer life cycle
Serve as the voice of the customer within Cloudflare, and advocate for their needs and priorities
Monitor customer usage and performance, and identify opportunities for adoption, retention and expansion
Develop a deep understanding of customers' business objectives and challenges, and proactively provide strategic advice and guidance on how to best leverage Cloudflare's platform to achieve their goals
Work with customers to develop and execute success plans, and ensure they are fully utilizing the platform's capabilities
Collaborate with internal teams, including Sales, Support, and Product, to resolve customer issues and ensure a seamless customer experience
Analyze customer data and provide insights to leadership on customer trends, needs, and opportunities

Required Skill Set:

Adaptability and resilience in navigating complex situations and a rapidly evolving market
Exceptional critical problem-solving skills to address clients' challenges and identify opportunities for growth
Solid understanding of business strategy, with the ability to align Cloudflare's offerings with clients' objectives
Comprehensive product knowledge, including Cloudflare's products, services, and technology stack, as well as industry trends and emerging technologies
Proactive engagement with clients, partners, and internal teams to drive client satisfaction and business growth

Requirements:

5 or more years of experience in a customer-facing role, ideally as a CSM, in the technology industry
Strong understanding of cloud-based technologies and application security
Proven track record of managing large, comp flex customer accounts and driving customer retention and growth
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Strong problem-solving skills and the ability to think strategically
Bachelor's degree in technology or equivalent experience

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

","hiringOrganization":{"@type":"Organization","name":"Cloudflare, Inc.","sameAs":"https://www.cloudflare.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-18","description":"

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We are seeking an experienced and proven Senior Customer Success Manager based in Seoul, Korea to join our Customer Strategy and Success team.

We are looking for a trusted advisor who will manage a portfolio of our top strategic enterprise customers and serve as a central point of contact during the entire customer life cycle of their usage of our Digital Media Solutions.

You will work extensively with our market leading and innovative Creative Cloud Solutions with our Korean clients. As an advocate, the CSM’s role is to ensure that customers achieve their strategic business goals and acquire value Adobe products, ultimately translating into renewal and upsell of the client’s subscription.

Building and maintaining positive business relationships with multiple contacts within the assigned customers, including senior executive is also critical!

You have proven expertise in business application deployment, as well as excellent strategic account management accuman. The CSM will possess a deep understanding of their client’s business model and the respective markets!

What You’Ll Do

Accountable for Customer’s overall success with Adobe, including adoption of Adobe’s solutions, improving customer health, ensuring customers acquire their desired outcomes and bringing confirmed business value to customers
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Lead customer discovery - uncovering customer business requirements, mapping workflows and aligning Adobe solutions to solve key business challenges
Be a solution expert in order to evangelize products/technology to excite and encourage customers to push the boundaries of creativity.
Lead and deliver product enablement / demo’s as required for the customer. Proactively keep the customer informed on important new product features and capability.
Develop and maintain a consultative relationship with customer executive sponsors such that all activities are closely aligned with their business strategy.
Identify and grow expansion (upsell and cross-sell) opportunities and collaborate with sales teams to ensure growth attainment.
Drives regular governance with customer to report on critical metrics, raise awareness of Adobe news / events. Share results & meaningful items with cross-functional partners.

What You Need To Succeed

Experience in Post-Sales-Customer Success Account-Management for subscription based Enterprise Software Solutions,
Experience establishing relationships at Director level and above within enterprise organisations
Expertize, knowledge and a passion for Adobe products, including Creative Cloud, Adobe Firefly and Adobe Express.
Must be highly self-managed, adaptable, with the passion to deliver brilliant customer experiences. Serve the customer proactively,
Communicates clearly, whether verbally, in-writing or when delivering a presentation. Exercises good judgment in delivering communications by considering situational context and the intended audience.
Excellent organisation skills and a structured working approach, ability to deal with several different activities in parallel.
Ability to influence and drive issue resolution with cross-functional teams in a matrix organisation
Bilingual in both Korean and English.
Collaborative colleague who works well with internal partners from Customer Success, Sales, Solutions Consulting, Marketing and Professional Services
Has a Growth Mindset with a strong desire to invest in your own professional and personal development.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

","hiringOrganization":{"@type":"Organization","name":"Adobe","sameAs":"https://www.adobe.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seoul, Korea, Republic of","addressCountry":"South Korea","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Full Cycle)","datePosted":"2025-09-17","description":"

Vidyard is the leading provider of AI-powered video messaging, video hosting, sales prospecting, and buyer engagement solutions for modern revenue teams. Trusted by over 100,000 companies, Vidyard empowers go-to-market teams to connect with buyers in more personal, impactful ways at scale. From prospecting to post-sale, Vidyard helps businesses accelerate deal cycles, increase close rates, and humanize digital communication. With best-in-class AI-generated video tools, real-time engagement analytics, and AI-powered video workflows, Vidyard is redefining how companies grow revenue through video.

About The Role

Vidyard is looking for a Senior Customer Success Manager, Full Cycle to join our Customer Success team whose primary mission is to stabilize at-risk accounts and return them to health. Reporting to the Director, Account Management, you’ll lead diagnosis, build and execute save plans, and orchestrate cross-functional work to remove friction and restore value realization. You’ll be a critical part of our new de-risking motion with the opportunity to build the structure, playbooks, and strategy that scale this program.

You will also own the commercial renewal lifecycle (forecasting, terms, negotiation, signatures), always in service of stabilizing the base. Once an account is healthy, you’ll transition it to our Growth team for ongoing expansion. You’ll be supported by Vidyard’s Digital Customer Success motion with plays, nurtures, in-app engagement, and automation (including AI-assisted programs) as well as collaborating with Support, Product, RevOps, and Marketing to drive outcomes at scale.

This is a remote role open to candidates in Canada or the United States.

About The Team

This role is part of the growing Account Management & Customer Success team, which is responsible for driving adoption, retention, and growth post-sales. To increase focus and outcomes, we’re introducing dedicated roles for risk mitigation and growth. The Full-Cycle CSM specializes in stabilizing at-risk accounts, restoring value realization, and owning the renewal; as accounts become healthy, they are transitioned to a growth-led motion supported by a high touch account team for ongoing expansion. We work cross-functionally with Scaled Customer Success, Sales, Product, Support, RevOps, and Marketing to remove friction fast and tie our work to key revenue outcomes.

What You’Ll Do

De-risk & recover accounts (core focus): triage risks, run executive/champion alignment, craft save plans, and drive recovery to “healthy.”
Build the motion: design and operationalize the de-risking program through defined structure, playbooks, metrics, and strategy to scale stabilization and renewals.
Create & execute success plans: align to customer goals and lifecycle stages; identify churn risks early and surface expansion opportunities to be pursued once stable.
Learn the product end-to-end: guide customers through onboarding and adoption with a stabilization lens, ensuring clear value realization and readiness for growth.
Operationalize early warning & digital scale: monitor adoption and health signals to prioritize actions; balance strategic 1:1 planning with 1:many digital initiatives; champion a digital-first mindset using plays like nurtures, in-app engagement, and automations.
Remove friction fast: collaborate with Support, Product, and Sales to address feedback and feature requests, close the loop, and reinforce value realization.
Own renewals end-to-end: build renewal strategies, manage terms/pricing, run negotiations and procurement, and secure on-time signatures, all while maintaining crisp, data-driven forecasts.
Transition stabilized accounts to the Growth team (AM/CSM) with clear context to sustain momentum.
Keep the system clean: maintain accurate notes, health status, and renewal pipeline/forecast in Salesforce.
Contribute to our Digital CS roadmap: turn customer insights into journey maps, automation strategies, lifecycle content, and playbooks that improve efficiency, personalization, and scale.

What You’Ll Bring To This Role

5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role, with proven commercial renewal/negotiation ownership
A track record of stabilizing at-risk books: diagnosing risk, aligning senior stakeholders, and executing save plans
Strength with digital/automated CS programs and data-driven prioritization
Excellent communication, project management, and stakeholder engagement skills
Resourceful, adaptable, comfortable with ambiguity, and effective cross-functionally in fast-moving environments
Experience with CS tools such as Intercom, HubSpot, Clay, EverAfter, or Gainsight

Our Tech Stack

Vidyard
G Suite
Salesforce
Intercom
Clay
Gong
Looker
Metbase
Statisfy
Zendesk
EverAfter

\n\n

Will You Thrive At Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.
Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).
Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.
Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

At Vidyard, we celebrate the intersection of creativity, ambition, AI-driven innovation, and meaningful impact. If you’re ready to contribute to our mission of transforming communication—and thrive in a workplace that champions experimentation, smart automation, and customer obsession—Vidyard is the place for you.

Why You’Ll Love Working At Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period)
Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 per person per year for mental health services.
Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
Make an Impact: At Vidyard, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within Vidyard and the communities we serve.
Invest in Your Growth: Regular performance reviews, individual development plans and an annual allowance of $1,500, dedicated to your professional development and ongoing learning.
Your Perfect Workspace: Whether you prefer the comfort of your home, or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.

Come join a team where your best life meets your best work!

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.

","hiringOrganization":{"@type":"Organization","name":"Vidyard","sameAs":"https://www.vidyard.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, US and Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-17","description":"

We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.

At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.

With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.

Customer Success at Orbus is central to how we deliver value. We partner closely with teams across Sales, Technical Support, Professional Services, and Product Management to help our customers realize meaningful outcomes with our platform. From onboarding through renewal, we focus on building trusted relationships and driving measurable impact at every stage of the customer journey.

The Opportunity

As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including Fortune 500 companies and major public sector organizations. Your mission is to help them succeed by driving adoption and value through OrbusInfinity.

This is a strategic, hands-on role. You will build trusted relationships with senior stakeholders, serve as a key advisor on how to apply our platform to enterprise architecture and digital transformation goals, and coordinate with cross-functional teams to deliver an excellent customer experience.

You will operate autonomously across your accounts, while collaborating closely with our global Customer Success team and colleagues in Sales, Support, Services, and Product.

This role is based in the United States, with a preference for candidates located on the East Coast. If based in NYC, we collaborate in the office two or three times per week.

What You Will Do
Customer Relationship Management

Own the customer journey across onboarding, adoption, renewal, and expansion

Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals

Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor
Product Enablement and Training
Deliver product overviews and feature demonstrations tailored to customer use cases
Identify training gaps and provide enablement to promote deeper adoption

Cross-Functional Collaboration

Partner with Sales to support account expansion opportunities
Work with Support, Services, and Product to resolve issues and advocate for customer needs
Participate in internal feedback loops to improve processes and customer outcomes
Customer Advocacy and Marketing Alignment
Help surface customer success stories for case studies, webinars, and user groups
Support renewals through continued demonstration of value and platform fit

Operations And Reporting

Maintain accurate account data in Salesforce and Gainsight
Contribute to customer feedback processes and adoption tracking using defined success metrics
What You Will Bring

Experience in a Customer Success or related client-facing role such as Account Management, Business Development, or Consulting

5+ years working with complex, high-touch enterprise accounts

Technical aptitude with the ability to convey product capabilities to non-technical stakeholders

Excellent communication skills across varying levels of seniority and customer types

Proven ability to influence, advise, and build trust with decision makers

Self-motivation and strong organizational skills to manage priorities and workflows independently

Experience in high-growth SaaS or technology environments is preferred

Familiarity with Salesforce and Gainsight is a plus

Why Orbus

Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.

In 2024, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools.

If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.

Perks & Benefits

We believe great people do their best work when they’re supported, trusted, and treated like adults. Our benefits are designed to fuel performance, protect wellbeing, and give you the freedom to thrive in and out of work, wherever you are in the world.

Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.

Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.

Flexibility that works: Our hybrid model gives you the best of both worlds. You’ll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.

Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.

We don’t believe in perks for show. Everything we offer is built to help you grow, stay well, and do meaningful work over the long term.

","hiringOrganization":{"@type":"Organization","name":"Orbus Software","sameAs":"https://www.orbussoftware.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-17","description":"

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

At NiCE, we know that delivering exceptional customer experiences starts with understanding the customer journey—and the people behind it. We’re looking for a Senior Customer Success Manager who brings deep expertise in Interaction Analytics and Workforce Management to help our customers drive value, improve performance, and realise the full potential of their investment.

This is more than a traditional CSM role — it's a hybrid of strategic guidance, technical fluency, and relationship mastery. You’ll provide hands-on enablement and support across your account portfolio while proactively identifying and removing obstacles to long-term success.

How will you make an impact?

Own and manage a portfolio of enterprise customers to drive successful onboarding, adoption, and expansion.
Serve as a strategic advisor and primary point of contact for all customer engagement, including regular check-ins, business reviews, and executive updates.
Deliver tailored enablement on Interaction Analytics, Workforce Management, and related NICE solutions.
Proactively identify and resolve blockers to account health by forming strong internal and external networks across technical, sales, and support teams.
Monitor product utilisation, analyse trends, and recommend strategies to maximise ROI and reduce risk.
Represent the voice of the customer internally to advocate for product improvements, innovation, and experience enhancements.
Partner cross-functionally with Sales, Services, Product, and Support to align on customer goals and drive long-term value.
Identify opportunities for upsell/expansion and support the sales cycle with insights tied to customer needs.
Maintain a deep understanding of NICE’s platform and roadmap to guide customers through evolving strategies.
5+ years in B2B customer success, consulting, or solution delivery roles, ideally within the contact centre, Workforce Management, or Interaction Analytics space.
Demonstrated experience delivering consulting or training on complex analytics or WFM platforms.
3+ years working in a SaaS or cloud-based environment.
Strong commercial acumen with the ability to manage and influence enterprise-level relationships.
Proven ability to navigate matrixed organisations, resolve issues, and advocate internally on behalf of customers.
Comfortable working independently and proactively in a high-growth, fast-paced environment.
Working knowledge of Gainsight, Salesforce, and ServiceNow (or similar platforms) preferred.
Strong communication and facilitation skills; capable of engaging technical and non-technical audiences alike.
Passionate about helping customers succeed — and making their experience with NICE exceptional.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

You'll stand out if you also have:

Experience managing adoption across multiple NICE solutions (e.g., Engage, Nexidia, WFM, QM, APA).
A background in change management, business consulting, or performance improvement in the CX space.
A consultative mindset with the ability to translate complex data into actionable insights for customers.
Experience working with enterprise stakeholders across technical, operational, and executive levels.
A track record of influencing product strategy through customer feedback and frontline experience.

\n\n\n\n\n

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy Nice-Flex!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#Li-Hybrid

About Nice

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

\n","hiringOrganization":{"@type":"Organization","name":"NICE","sameAs":"https://www.nice.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia - Sydney","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, LinkedIn Learning","datePosted":"2025-09-17","description":"

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Learning Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations.

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding, adoption, and engagement on LinkedIn Learning solutions.

Responsibilities

Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers.
Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk .
Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews.  
Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale.
Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs.
Act as a change agent for internal (systems & process) and external (product & workflow) change
Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.

Qualifications

Basic Qualifications

8+ years of experience in any of these areas: HR Consulting, Learning & Development, Talent Management / Recruiting, Customer Success, Account Management, Product Management/Adoption

Preferred Qualifications

Experience in learning, e-Learning, Organizational L&D, recruiting, applicable talent experience, sales, account management and product enablement.
Expert interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client side, including executive level.
Advanced organization, project management, and time management skills.
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.
Expert understanding of Sales concepts and Software as a Service.
Proven ability to influence through empathy, negotiation, and consensus building.

Suggested Skills

Customer Retention Management
Learning Agility
Change Management

Additional Information

Global Data Privacy Notice for Job Candidates 

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

","hiringOrganization":{"@type":"Organization","name":"LinkedIn","sameAs":"https://www.linkedin.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Vice President - Aerospace, Defense & Government Services","datePosted":"2025-09-17","description":"

Position Overview

At Harris Williams, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a VP within Harris Williams organization, you will be based in Richmond, VA.Harris Williams will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Leads merger and acquisition advisory activities.
Integral leader in all of the firm's merger and acquisition advisory activities. Responsible for the integrity of the valuation analyses and merger and acquisition models developed in concert with Financial Analysts and Associates.
Actively contributes during every phase of the deal process and are encouraged to handle a high level of responsibility on transaction teams.
Oversees the development of both initial pitch material and descriptive memoranda and are expected to actively lead drafting sessions and due diligence meetings, as well as conversations with clients and counter parties.
Encouraged to begin to participate in new business development.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Analytical Thinking, Business Acumen, Customer Relationship Management (CRM), Decision Making and Critical Thinking, Leadership, Legal Analysis, Marketing Strategy and Positioning, Market Research, Selling., Team Management

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (Eeo)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

","hiringOrganization":{"@type":"Organization","name":"Harris Williams","sameAs":"https://www.harriswilliams.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Harris Williams - Richmond (VA154), United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager (Japanese Speaking)","datePosted":"2025-09-17","description":"

Overview

Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn risks.

These professionals guide customers in developing innovative solutions through a process of guided discovery, enabling them to progress swiftly along their Atlassian journey. By engaging with customers, they facilitate the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users.

We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You’ll build relationships and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

Atlassianのシニアカスタマーサクセスマネージャーは、顧客がAtlassianへの投資の価値を最大化するのを支援する重要な役割を果たします。彼らの主な焦点は、顧客の採用と維持を促進する戦略にあります。加えて、顧客関係の構築と育成、顧客の健康状態の監視、および潜在的な離脱リスクの特定を任されています。

これらの専門家は、ガイド付きの発見プロセスを通じて顧客が革新的なソリューションを開発するのを導き、顧客がAtlassianの旅を迅速に進められるようにします。顧客と関わることで、彼らは即時的かつ持続的な成果を引き出すのを促進します。これは、製品の採用、ソリューションの拡張、顧客ユーザーの長期的な成長を支援するベストプラクティスを大規模に実施することによって達成されます。

私たちは、日本のカスタマーサクセスチームのためにシニアカスタマーサクセスマネージャーを募集しています。あなたは関係を築き、Atlassianの顧客の旅を理解する能力を示します。複雑な顧客を障害を乗り越えさせるために導くための準備が整い、プロアクティブかつプログラム的な顧客エンゲージメントとベストプラクティスを通じて価値の実現を提供します。あなたは、複数の製品およびソリューションプラクティスエリアにまたがるソリューションの専門知識を活用します。Cレベルのコンタクト、幹部、そして多層的なグローバルチームを含むさまざまな顧客プロファイルと協力し、彼らのAtlassianソリューション投資の成功した採用と拡張を支援します。

Responsibilities

Your Future Team

With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, HubSpot, Samsung, and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.
With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support each other, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian.
Our team enjoys high earnings potential with the enterprise opportunity ahead of us. We sell meaningful products that lead the use of cloud and artificial intelligence.

In This Role, You Will:

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Lead the Customer Success team in Japan as a Senior member.
Coach, mentor, and hire staff, supporting their onboarding and growth.
Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams.
Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs.
Understand our products and solutions and speak with customers about the most relevant features for their specific requirements.
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint.
Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your account team, particularly the Account Associate.
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers.

Your Background:

8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
Fluent in both English and Japanese.
Experience leading a service portfolio, teams, mentoring, and developing others.
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs.
Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience.
Experience balancing a book of business in a customer-facing environment.
Problem-solving skills and a customer-centric mindset.
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.

あなたの未来のチーム

アトラシアンは、Nasa、Ibm、Hubspot、Samsung、Coca-Colaなどの組織が、すべてのチームの可能性を引き出す素晴らしいソフトウェアの力を通じて人類を進歩させるのを支援しています。価値に焦点を当て、私たちの製品がどのように組み合わさって企業ソリューションを作り出し、ビジネスの成果を変革するかを顧客に理解してもらいます。私たちは、すべての活動を「チームとしてプレイする」という価値観を用いて行うため、他の組織とは異なります。私たちはお互いをサポートし、勝利を共に祝い、知識を共有します。私たちの従業員はアトラシアンと共に働き、アトラシアンのために働くのではありません。私たちのチームは、企業の機会を前にして高い収益の可能性を享受しています。クラウドと人工知能の使用をリードする意味のある製品を販売しています。

この役割であなたが行うこと:

C-Suiteおよびエグゼクティブレベルの顧客と信頼できるアドバイザー関係を構築し、プラットフォームでの成功を支援し、ライフサイクル全体を通じてソリューションから最大の価値を得られるようにします。
日本のカスタマーサクセスチームをリードします。
スタッフのコーチング、メンタリング、採用を行い、オンボーディングと成長をサポートします。
Saasビジネスモデルの経験と、グローバルチーム全体での価値実現をもたらす戦略的かつ複雑な企業顧客のニーズをサポートする能力。
顧客とアトラシアンアカウントチームをガイドし、定期的なチェックイン、Qbr（四半期ごとのビジネスレビュー）、戦略的計画セッションを含むカスタマーサクセスプランを開発します。
複数のパートナーとグローバルに複雑な実装プロセスをナビゲートする経験。
私たちの製品とソリューションを理解し、顧客の特定の要件に最も関連する機能について話すことができる。
顧客と関わり、アトラシアンソリューションの早期かつ持続的な製品採用と成功を引き出します。
高価値アカウントを対象とした採用戦略を開発および実行し、変革管理を推進し、顧客の足跡を拡大します。
アカウントチーム、特にアカウントアソシエイトとのパートナーシップで、早期のリスク特定、介入、エスカレーション、緩和を通じてチャーンを軽減します。
アトラシアンが戦略的顧客にどのようにより良いサービスを提供できるかについての内部フィードバックを提供するために、顧客の声となります。

あなたの背景:

カスタマーサクセスまたはアカウント管理で8-10年以上の経験があり、複雑なSaas製品ポートフォリオを持つ戦略的顧客を管理した実績。
英語と日本語の両方に堪能。
サービスポートフォリオ、チームのリード、メンタリング、他者の育成の経験。
顧客パートナーと信頼できるアドバイザーとしての地位を確立し、成果を導く経験。
ビジネス戦略の観点から目標が整合され、成功指標が特定されていることを保証するためのサクセスプランの使用経験。
一般的なJiraおよびConfluenceのエンドユーザーのユースケースと作業方法を理解し、それらのユースケースを実証し、構成のトレードオフを理解する能力。
製品、販売、サポート、マーケティング全体で内部的に協力し、スムーズな顧客体験を促進します。
顧客対応環境でのビジネスのバランスを取る経験。
問題解決スキルと顧客中心のマインドセット。
Gainsight（または同様のCrmツール）、Salesforce、およびTableauなどのBiツールの経験。

Qualifications

Our Perks & Benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

私たちの特典と福利厚生

仕事もプライベートもサポートするために、十分な休暇、年間教育予算、有給ボランティア休暇など、さまざまな特典と福利厚生を用意しています。

アトラシアンについて

世界最高のチームは、アトラシアンとともにより良く協働しています。医療や宇宙開発、災害対応やピザの配達まで、アトラシアンのソフトウェア製品は世界中のチームを支えています。アトラシアンでは、「すべてのチームの可能性を解き放つ」という共通の目標に突き動かされています。
（参考：About Us | Atlassian）

私たちは、すべてのアトラシアンのユニークな貢献が成功を生み出すと信じています。私たちの製品やカルチャーが、すべての人の視点や経験を反映し続けるために、人種、宗教、国籍、性自認や表現、性的指向、年齢、婚姻状況、退役軍人、障がいの有無に基づいて差別することは決してありません。すべての情報はEeo（雇用機会均等）ガイドラインに従い、機密として取り扱われます。

私たちのカルチャーや採用プロセスについて詳しく知りたい方は、Candidate Resource Hubをご覧ください。

","hiringOrganization":{"@type":"Organization","name":"Atlassian","sameAs":"https://www.atlassian.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yokohama - Japan - Yokohama, Kanagawa 220-8114 Japan; Remote - Remote; Remote - Japan - Remote","addressCountry":"Japan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-17","description":"

Job Description

The Senior Customer Success Manager is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers’ businesses.

The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer’s organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds – and the CSM is a key enabler of our customers’ success and Zendesk’s company growth aspirations.

To achieve these goals, the mission of the CSM team will be to:

Deliver outcome-driven engagement throughout the customer’s journey using Zendesk solutions – from onboarding, to success planning, through product adoption and value realization
Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey
Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem

Job Responsibilities

Overarching objectives of the role include the following:
Proactive customer health management through intentional, outcome-driven customer engagement
Product adoption acceleration and customer value realization
Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following:
Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible — from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization.
Driving, enabling and removing obstacles to adoption of Zendesk’s product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes.
Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team
Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal.
Forging tight relationships with the rest of the Zendesk customer account team — including sales, customer support, professional services, renewals, and marketing.
Develop strong relationships with customer leaders at all levels of an organization – from CIO and business leaders to IT experts, professionals and architects
In addition to core customer-facing responsibilities above, CSMs must also be able to:
Regular travel to customer locations or site visits is expected for this role at a minimum 40%
Understand all aspects of overall customer health and know how to proactively manage health – taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics
Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal.
Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer’s overall health.

Qualifications

Must have a minimum of 8+ years of related experience in Customer Success / Experience
Previous experience in customer success roles in enterprise technology / SaaS — either customer success management, professional services/consulting or technical account management.
Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers.
Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholder
Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes.
Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer’s organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk.
Bachelor degree in computer science, information sciences & technology, engineering or business.
Financial acumen and the ability to do foundational quantitative analysis and forecasting.
Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers.

The US annualized OTE (On Target Earnings) range for this position is $146,000.00-$218,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

","hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US - Austin - Office, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"Analyst, Industrials M&A (Aerospace & Defense)","datePosted":"2025-09-16","description":"

We are trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world. Our services include mergers and acquisitions advisory, private funds and capital markets advisory, and valuation and fairness opinions. As one tightly integrated team of more than 1,000 professionals across 15 countries, we offer an unmatched perspective on the global private capital markets, backed by superb execution and a deep commitment to client success. With extensive industry knowledge and relationships, timely market intelligence and strategic insights, we forge deep, productive client relationships that endure for decades. Learn more at www.lincolninternational.com.

At Lincoln International, we know that the success of our global organization is a direct outcome of the strength of our people. We encourage diversity of thought and create talent density by attracting, retaining and engaging high performers from all demographics, backgrounds and perspectives. We value diversity, equity and inclusion as a catalyst to foster innovation and creative problem solving, access the best candidates and adapt to a highly dynamic, competitive environment. We know that employing a diverse team and valuing the unique perspectives of our people allows us to better understand and serve the needs of our clients.

Lincoln International is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage you to read more about our commitment to diversity and Environmental, Social & Governance (ESG) efforts.

Lincoln International follows a hybrid work structure with an emphasis on in office collaboration.
Our employees work in our Los Angeles office Monday through Thursday each week, with the option to work remotely or from the office on Fridays.

Duties & Responsibilities:

Lincoln International is seeking an Analyst to join our rapidly growing Aerospace and Defense M&A practice in Los Angeles. Successful candidates have strong cognitive and interpersonal abilities, want to develop their professional and personal skills, and are motivated by the prospect of building a leading M&A advisory firm.

The Analyst position at Lincoln International provides an excellent opportunity to work in a demanding, yet supportive, team-oriented environment. In addition to mastering the financial analysis and research skills typical for the position, an Analyst at Lincoln International learns about and becomes involved in a transaction from start to finish. The Analyst serves as the analytical anchor for his/her deal team and is responsible for preparing, completing and ensuring the accuracy of all financial modeling and analysis. The Analyst is expected to interpret the results of his/her financial analysis, pose questions and draw conclusions. In addition, the Analyst plays a critical role in the preparation of client presentations and is responsible for:

Preparing marketing materials for sell-side and buy-side advisory assignments
Identifying potential acquirers
Conducting industry and company-specific research
Ensuring the accuracy and quality of all presentation materials
Supporting the due diligence process
Interacting with clients on a regular basis
Attending client meetings
Supporting the marketing activities of the firm as they relate to an industry or engagement

The firm offers a unique, flexible culture that rewards initiative and allows an Analyst to develop as quickly as he/she is capable. The following factors differentiate the Analyst program at Lincoln International:

Responsibilities are limited only by ability rather than by a formal job description
High levels of exposure to senior professionals within the firm
Unparalleled client interaction
Opportunity to remain with Lincoln International and be promoted to Associate and beyond
Opportunity to contribute to Lincoln International’s global growth and work overseas

Qualifications:

The Analyst position at Lincoln International is extremely challenging, offers an excellent learning experience and provides a solid foundation upon which an individual can build a future business career. Interested candidates should meet the following requirements:

Successful Analysts are assertive and self-motivated, can manage multiple tasks and deadlines in a fast-paced environment and are detail oriented
Strong writing, verbal communication and computer skills (Excel, PowerPoint, Word)
1-3 years of prior full-time M&A investment banking experience
Degree in finance and/or accounting, or have successfully completed significant coursework in these or related areas
REQUIRED: Minimum GPA of 3.5

Additional Information:

Lincoln International is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.

#Li-Hybrid

#Li-La

The salary range for this role is $110,000 to $130,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the state of California. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, revenue-based metrics, and business or organizational needs.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits to eligible employees.

You can apply for this role through LinkedIn or Lincoln’s Company Page, or through Lincoln’s Internal Jobs Board if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Click here to view Lincoln International's Candidate Privacy Notice.

\n","hiringOrganization":{"@type":"Organization","name":"Lincoln International","sameAs":"https://www.lincolninternational.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

We are looking to speak to candidates who are based in New York City, NY for our hybrid working model.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Req ID: 3263243126

About 1password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Senior Customer Success Manager understands larger/enterprise-level Teams and Business customers’ structures and needs, and guides them through established best practices throughout their 1Password lifecycle working closely with Onboarding and Account Management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. As a Senior Customer Success Manager the individual influences not only their own customers and processes, but processes across the entire Customer Success organization.

What We'Re Looking For:

Book of Business Management
Product Knowledge
Customer Engagement
A proven track record with ideally 5+ years experience managing a book of business in a SaaS or tech environment servicing customers through strategic calls and engagements
Maintaining account-specific insights and data, to inform forecasting with the highest possible accuracy
Reviewing account-specific and overall book health in relation to business reviews and customer engagements
Balancing individual customer’s success with company needs and opportunities
A knack for learning things on your own and quickly adapting to new environments
You are no stranger to providing robust, product-based solutioning for clients, ensuring timely resolutions
Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them.
You enjoy translating technical terms for customers who find technology confusing or intimidating
Experiencing conducting Business Reviews, you have experience and are comfortable in working closely with executive leaders, and can navigate the nuances of working with different stakeholders to identify and drive value realization.
Familiarity with creating and executing on success plans to drive activation and engagement of customers
Working collaboratively with internal, cross-functional teams to ensure customer success
Strong communication skills using virtual collaboration tools. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning.

What You Can Expect:

Month 1
Month 3
Month 6
Get to know the product, our culture, the Customer Success processes, and the people you'll be working with.
Learn our CRM and other key GTM tools, what and how we track, and the benefits of keeping customer information within it updated.
By the end of the first month, you’ll be able to guide a larger or high potential customer through at least one level of the defined Customer Success process.
Can guide customers through their Customer Success journey with 1Password, using your relationship with our Onboarding and Account management teams to educate, provide feedback, and discover opportunities to grow.
Proactively report on customers’ needs and valuable feedback so marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product.
Build and maintain a healthy database of customers for whom you are the Trusted Advisor
Have developed your best personal approach and rhythm, analyzed our Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers to influence and iterate on best practices across internal teams.
Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes

USA-based roles only: The annual base salary for this role is between $90,000 USD and $122,000 USD and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $85,000 CAD and $115,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our Culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to work

We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What We Offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health And Wellbeing

👶 Maternity and parental leave top-up programs

🩺 Competitive health benefits

🏝 Generous PTO policy

Growth And Future

📈 RSU program for most employees

💸 Retirement matching program

🔑 Free 1Password account

Community

🤝 Paid volunteer days

🏆 Peer-to-peer recognition through Bonusly

🌎 Remote-first work environment

*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You Belong Here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"1Password","sameAs":"https://1password.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States | Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.

This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership.

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Right to work in the country

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

","hiringOrganization":{"@type":"Organization","name":"ServiceNow","sameAs":"https://www.servicenow.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Petah Tikva, Israel","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Global Market Leader Aerospace Defense - Fluid Connectors Systems (M/W)","datePosted":"2025-09-16","description":"

Company Description

Stäubli is a mechatronics solutions provider with three core activities: Connectors, Robotics and Textile. We are an international group that currently operates in 29 countries, with agents in 50 countries on four continents. Our global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with longterm support. Originally founded in 1892 as a small workshop in Horgen/Zurich, today Stäubli is an international group headquartered in Pfäffikon, Switzerland, delivering innovative solutions to all industrial sectors around the world.

Job Description

Within our Fluid connectors division, you lead the Defense and Aerospace activities internationally and coordinate dedicated teams at our various sites. You develop the commercial and marketing strategy and oversee its execution in our production and sales units worldwide. In this context, your tasks are as follows:

Market Development:

Understand market trends, customer needs, and expectations
Define and steer growth initiatives and contribute to the global marketing strategy of the cluster
Work with the Development teams and product managers to tailor products/services to market specifics
Coordinate marketing and sales teams to ensure effective marketing approaches, maximizing product visibility and impact
Lead international teams, fostering collaboration/cohesion
Ensure international operations comply with local and international defense regulations
Implement performance indicators to monitor the success of initiatives and adjust the strategy accordingly.
Target companies for mergers and acquisitions to strengthen our market position

Product Marketing:

Define the target value proposition for its market to R&D, Marketing, Product Manager, Technical Support, and Supply Chain.
Build the Marketing plan with the teams

Strategy Management:

Validate and adapt the market strategy into action plans by target market segment
Facilitate work sessions with sales team units to gain their buy-in for market growth initiatives
Analyze sales and marketing results and adjust the strategy as necessary
Report commercial performance and sales forecasts to Management.
Communicate forecasts for SIOP (Sales, Inventory, and Operations Planning)

Sales, Marketing, And Pricing Strategy:

Promote a client-centered culture within commercial and marketing teams
Define a global pricing policy taking into account regional market expectations and participate in offer construction to maximize profitability while remaining competitive
Contribute to the development of sales plans, the design of the marketing plan for its market, and its monitoring
Define the target, priority/strategic clients, and deploy initiatives to be implemented
Manage certain key client accounts and, as necessary, lead commercial opportunity negotiations in coordination with impacted sales directors

Mobility: Frequent international travel (20%)

Qualifications

Education: Bac+5 in Technical or scientific field

Experience: Minimum 10 years in a similar role in the defense sector

Special Skills:

In-depth knowledge of the defense market (applications, clients, solutions, export control) and specific commercial/strategic/operational marketing processes for the market
Expertise in the regulatory and normative aspects of targeted activities
Fundamental knowledge in corporate finance
Proficiency in IT tools (Office 365, business software, collaborative tools)
Knowledge of the aerospace market is an advantage

Foreign language: Strong proficiency in English

Qualities: Team player, proactive, leadership, entrepreneurial spirit, analytical skills, strong adaptability

Additional Information

Permanent contract, full time, attractive benefits

Job based in Telford (UK), or Faverges (France)

#Li-Mb1

","hiringOrganization":{"@type":"Organization","name":"STÄUBLI","sameAs":"https://www.staubli.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Telford, England, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Responsable de marché Aéro-Défense - Fluid Connectors Systems (H/F) / Global Market Leader Aerospace Defense (M/W)","datePosted":"2025-09-16","description":"

Company Description

Stäubli est un fournisseur mondial de solutions mécatroniques organisé autour de trois pôles d’activité : Connectors, Robotics et Textile. Nous sommes un groupe international actuellement présent sur 29 pays, avec des agents répartis sur 50 pays et quatre continents. Nos 6000 collaborateurs partagent un engagement commun auprès de nos clients dans de nombreux secteurs de l’industrie afin de leur proposer des solutions complètes et un accompagnement sur le long terme. Fondé en 1892 à Horgen à proximité de Zurich, le petit atelier Stäubli est aujourd’hui un groupe international basé à Pfäffikon, en Suisse, initiateur de solutions pour toutes les industries et dans le monde entier.

Job Description

Au sein de notre activité Fluid connectors, vous pilotez les activités Défense et Aéronautique à l’international, et coordonnez les équipes dédiées dans nos différents sites. Vous élaborez la stratégie commerciale et marketing, et en suivez l’exécution dans nos unités de production et de vente dans le monde. Dans ce cadre, vos missions sont les suivantes :

DéVeloppement Marché :

Comprendre les tendances du marché, besoins et attentes des clients
Définir et piloter les initiatives de croissance, et contribuer à la stratégie marketing globale du cluster
Travailler avec les équipes Développement et le chef de produits afin d’adapter les produits/services aux spécificités marché
Coordonner les équipes marketing et commerciales pour garantir une approche marketing efficace, maximiser la visibilité et l'impact des produits
Diriger des équipes internationales, en encourageant la collaboration/cohésion
Garantir que les opérations internationales sont conformes aux régulations locales et internationales en matière de défense
Mettre en place des indicateurs de performance pour suivre la réussite des initiatives et ajuster la stratégie en fonction
Cibler les entreprises pour fusions et acquisitions afin de renforcer notre position sur le marché

Marketing Produit :

Définir la proposition de valeur cible pour son marché à la R&D, le Marketing, le Product Manager, Support Technique et la Chaîne d’approvisionnement
Construire le plan Marketing avec les équipes

Gestion De La StratéGie :

Valider et décliner la stratégie du marché en plan d’actions par segment de marché cible
Faciliter les sessions de travail avec les équipes commerciales des unités de ventes pour obtenir leur adhésion aux initiatives de croissance du marché
Analyser les résultats des ventes et du marketing et ajuster la stratégie en conséquence
Rendre compte des performances commerciales et des prévisions de ventes à la Direction
Communiquer les prévisions pour le SIOP (Sales, Inventory and Opération Planning)

Ventes, marketing et stratégie prix :

Assurer la diffusion d'une culture centrée sur le client auprès des équipes commerciales et marketing
Définir une politique de prix globale en tenant compte des attentes des marchés régionaux et participer à la construction de l'offre pour maximiser la rentabilité tout en restant compétitif
Contribuer à l'élaboration des plans des ventes, à la conception du plan marketing sur son marché et à son suivi
Définir la cible, les clients prioritaires/stratégiques et déployer les initiatives à mettre en œuvre
Piloter certains comptes clés clients et conduire, lorsque nécessaire, les négociations d'opportunités commerciales en coordination avec les directeurs commerciaux impactés

Mobilité : déplacements fréquents à l’international (20%)

Market Development:

Understand market trends, customer needs, and expectations
Define and steer growth initiatives and contribute to the global marketing strategy of the cluster
Work with the Development teams and product managers to tailor products/services to market specifics
Coordinate marketing and sales teams to ensure effective marketing approaches, maximizing product visibility and impact
Lead international teams, fostering collaboration/cohesion
Ensure international operations comply with local and international defense regulations
Implement performance indicators to monitor the success of initiatives and adjust the strategy accordingly.
Target companies for mergers and acquisitions to strengthen our market position

Product Marketing:

Define the target value proposition for its market to R&D, Marketing, Product Manager, Technical Support, and Supply Chain.
Build the Marketing plan with the teams

Strategy Management:

Validate and adapt the market strategy into action plans by target market segment
Facilitate work sessions with sales team units to gain their buy-in for market growth initiatives
Analyze sales and marketing results and adjust the strategy as necessary
Report commercial performance and sales forecasts to Management.
Communicate forecasts for SIOP (Sales, Inventory, and Operations Planning)

Sales, Marketing, And Pricing Strategy:

Promote a client-centered culture within commercial and marketing teams
Define a global pricing policy taking into account regional market expectations and participate in offer construction to maximize profitability while remaining competitive
Contribute to the development of sales plans, the design of the marketing plan for its market, and its monitoring
Define the target, priority/strategic clients, and deploy initiatives to be implemented
Manage certain key client accounts and, as necessary, lead commercial opportunity negotiations in coordination with impacted sales directors

Mobility: Frequent international travel (20%)

Qualifications

Formation : Bac+5 Technique ou scientifique

Expérience : 10 ans minimum dans une fonction similaire dans le domaine de la défense

CompéTences ParticulièRes :

Connaissances approfondies du marché de la défense (applications, clients, solutions, contrôle des exportations), et des processus commerciaux / marketing stratégiques / opérationnels spécifiques au marché
Maitrise de l’aspect réglementaire et normatif des activités ciblées
Connaissances fondamentales en finance d’entreprise
Maîtriser les outils informatiques (Office 365, logiciels métiers, outils collaboratifs)
La connaissance du marché aérospatial est un plus

Langue étrangère : aisance impérative en anglais

Qualités : Fédérateur, proactif, leadership, esprit entrepreneurial, esprit d'analyse, capacité d’adaptation forte

Education: Bac+5 in Technical or scientific field

Experience: Minimum 10 years in a similar role in the defense sector

Special Skills:

In-depth knowledge of the defense market (applications, clients, solutions, export control) and specific commercial/strategic/operational marketing processes for the market
Expertise in the regulatory and normative aspects of targeted activities
Fundamental knowledge in corporate finance
Proficiency in IT tools (Office 365, business software, collaborative tools)
Knowledge of the aerospace market is an advantage

Foreign language: Strong proficiency in English

Qualities: Team player, proactive, leadership, entrepreneurial spirit, analytical skills, strong adaptability

Additional Information

CDI à temps plein, salaire et avantages attractifs

Lieu : Faverges (Haute-Savoie, Auvergne-Rhône-Alpes) ou Telford (UK)

Permanent contract, full time, attractive benefits

Job based in Telford (UK), or Faverges (France)

#Li-Mb1

","hiringOrganization":{"@type":"Organization","name":"STÄUBLI","sameAs":"https://www.staubli.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Faverges-Seythenex, France","addressCountry":"France","addressRegion":"Europe"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

About Us:

Sauce Labs is the leading provider of continuous test and error reporting solutions that give companies the confidence to develop, deliver and update high quality software at speed. The Sauce Labs Continuous Testing Cloud identifies quality signals in development and production, accelerating the ability to release and update web and mobile applications that look, function and perform exactly as they should on every browser, operating system and device, every single time. Sauce Labs is a privately held company funded by TPG and Riverwood Capital.

\n\n

The Role:

Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform to impact their business. This is an opportunity to be part of a high performing CS team and make a strategic contribution to the success of Sauce Labs. You will be building relationships with key customers and guiding them on their Test Automation journey. We're looking for someone who is passionate about making their customers successful, proactive in solving challenges, and can represent their customers’ needs within the business.

\n\n

Responsibilities:

Develop and nurture relationships across a portfolio of enterprise customers to increase their adoption and health scores to add value to their business.
Collaborate with Sales to develop strategic account plans, improve customer experience, and explore expansion opportunities.
Partner with customers to identify their strategic goals, business priorities, and initiatives to create success plans with clear metrics and engagement strategies.
Proactively monitor customer usage and health scores of Sauce products and take immediate action to mitigate and address issues.
Build relationships with multiple individuals in each account, including executive sponsors, economic buyers, and decision-makers.
Influence leaders to drive change across the customer organization.
Provide strategic advice and guidance to customers on effectively using Sauce products and schedule regular touch points to review progress and milestones.
Prepare and present quarterly Executive business reviews in partnership with Sales and product management.
Act as an advocate for customer needs/issues across product, marketing, and support functions.
Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage.
Responsible for measuring and proactively monitoring customer health scores to drive proactive engagement and address potential concerns before they escalate.
Work closely with your internal cross-functional departments, Sales, Renewals, Product, Support, and Legal, to influence them to address customer needs and drive successful outcomes.
Own and drive internal initiatives that enhance and grow the CS organization.
Travel and meet customers on-site as needed

\n\n

Required Skills:

5+ years of experience working as a Customer Success Manager, expanding business for SaaS solutions in digital product development, testing or DevOps.
Strong technical aptitude and ability to simplify complex concepts.
Proven ability to anticipate customer needs and drive scalable solutions
Genuine curiosity, plus desire to learn about existing and new tools in the testing ecosystem
The persistence to discover, develop and build relationships where none exists.
Ability to seek and identify new use cases which could benefit from continuous testing architecture
Ability to run technical demonstration sessions of newly released features and capabilities which could benefit customer goals and objectives
Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services
Excellent communication, written and presentation skills
Willingness to provide context on issues and communicate appropriate urgency when collaborating cross-functionally
Willingness and ability to travel (occasionally at short notice), provide after hours and weekend on-call support as needed to support maintenance activities
Experience with CSM tools, i.e Gainsight.
Bachelor’s Degree or equivalent experience

\n\n

Nice To Haves:

Familiarity with test automation languages such as Selenium and Appium a plus
Understanding of the, SDLC, software development processes (Agile, CI/CD) and tools
Experience working with Global 2000 customers

\n\n

We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office. Those hired remotely must be able and willing to travel to an office as required by the specific role.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services

We are excited to share the base salary for this position exclusive of fringe benefits, potential bonuses or stock-based compensation. Your base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience, along with its relationship to the base salaries of current team members at Sauce Labs that are similarly situated.

Benefits and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance. In addition, Sauce Labs offers parental leave benefits, flexible time off, professional development, and a 401(k) retirement plan with match. To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.US Compensation Range$115,000—$135,000 USD","hiringOrganization":{"@type":"Organization","name":"Sauce Labs","sameAs":"https://saucelabs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Company Description

Join us to transform the way the world works.

Job Description

At LinkedIn, the Customer Success Manager (CSM) partners closely with Relationship Managers to ensure LinkedIn Enterprise Customers achieve a significant return on investment, and feel successful with their LinkedIn Sales solution. The CSM serves as a key consultant to assigned accounts, to support effective onboarding, complex implementation and driving engagement of products and services to new and existing customers.

As a Customer Success Manager for Sales Solutions, you will ensure customer success by liaising with key stakeholders (c-level executives, sales leaders, program managers) within our customer base to plan and drive social selling programs. Taking a consultative and prescriptive approach to our customers is crucial, acting as their trusted advisor and consistently showing the value and ROI our solution can offer. Sales Navigator is constantly evolving through integrations with CRM, Marketing Automation, Business Intelligence, Sales Acceleration and Web Conferring applications, a core part of this role will be empowering our customers to activate these by showing how critical they are to help their business to thrive. Our main goal is to achieve our customers outcomes by turning the vision they hold for their business into a reality. You will be a change management leader, helping your clients adopt modern selling best practices through regular success coaching. You will be a product expert, supporting product adoption via webinars and onsite sessions; and you will be a core part of LinkedIn’s retention strategy, preventing customer attrition (churn) by ensuring customers get value from their investment in Sales Navigator. 
\n
\nResponsibilities

Partner with the Relationship Managers on assigned accounts to educate clients on the optimal way to implement a successful modern selling program using LinkedIn’s Sales Navigator platform, in order to drive overall customer adoption and success
Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our LinkedIn Sales Solution to our customers organizational objectives, initiatives and strategies. Ability to prove ROI. 
Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption, ensuring they leverage the solution to achieve full business value, through training, consulting, communication about product features and regular metrics review 
Think scale, encouraging clients to utilize appropriate LinkedIn resources (i.e. community forums, Customer hub, workshops, etc.) to increase their proficiency with Sales Navigator and with other modern selling features on the LinkedIn platform 
Mitigate churn by tracking customer activity and creating custom plans for accounts at risk; partner with RM on mitigation strategies including attendance at QBRs where necessary
Proactively identify risk and deliver coaching/training to improve utilization of low usage clients 
Monitor customer engagement and health metrics in assigned accounts, analyses and develop strategies to increase usage i.e. sales leadership educational sessions, best practices workshop
Document all communication with users and accounts accurately and in a timely manner via system tools (Salesforce.com). Ensure that issues are escalated appropriately to appropriate internal departments and management
Use LinkedIn, client and other data to derive insights to drive greater client engagement 
Become a client partner in maximizing the benefits of their investment with Sales Navigator 
Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs

Qualifications

Basic Qualifications

5+ years working in a Customer Success and/or Management Consultancy role

Preferred Qualifications

Strong knowledge of the Customer Success Industry
Ability to understand your customer’s business objectives and challenges and define strategies to implement modern selling programs to help them achieve those objectives.
Establish and grow trusted relationships with internal stakeholders and clients to allow you to be a trusted advisor and consultant, and a modern selling industry expert.
Experience presenting to large audiences e.g. Sales Kick-offs, Executive Forums
Experience implementing change management best practices to drive product or process adoption 
Experience driving large scale global deployments
Excellent organizational, project management, consulting and time management skills
Experience analyzing data, trends and client information to identify product or service growth opportunities
Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)

Suggested Skills:

Relationship Building
Stakeholder Management 
Account Management

Additional Information

Global Data Privacy Notice for Job Candidates 

","hiringOrganization":{"@type":"Organization","name":"LinkedIn","sameAs":"https://www.linkedin.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-16","description":"

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

Customer Success is a key role to ensure Workday’s customer happiness and success. The team are key players in the support of our customers on their Workday journey.

They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team

About The Role

The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the DACH region, having control of your own schedule and customer interactions.

What You’Ll Be Doing:

This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
Improving customer relationships as needed for prospect references.

About You

Basic Qualifications

Proven experience and functional domain expertise with Financial Management or ERP
6+ Project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation

Other Qualifications

Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
Experience working as a Customer Success Manager or similar client facing role for a SaaS company
Consulting experience either as an internal consultant or with a consulting/software company desired
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Ability to travel up to 35%
Proficiency in English and German is essential
Zurich. Munich or Berlin based only

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

","hiringOrganization":{"@type":"Organization","name":"Workday","sameAs":"https://www.workday.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Switzerland, Zurich","addressCountry":"Switzerland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, Corporate Impact ","datePosted":"2025-09-16","description":"

At Blackbaud, we are committed to powering an Ecosystem of Good®—a connected network of people and organizations working together to build a better world. As a Senior Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a strategic partner to our customers across the social good sector. You will guide them in leveraging Blackbaud’s cloud solutions, services, and data intelligence to achieve meaningful, measurable outcomes aligned with their organizational goals.

This role is both proactive and consultative, requiring a deep understanding of customer needs, industry best practices, and the value our technology delivers. You will lead success planning, drive adoption, monitor customer health, and foster long-term relationships that result in retention, growth, and advocacy. As a strategic partner, you will collaborate across internal teams and use data-driven insights to anticipate challenges, identify opportunities, and ensure customers realize the full potential of their investment in Blackbaud.

Senior CSMs are expected to operate with a high level of autonomy and strategic influence, engaging with executive stakeholders and contributing to cross-functional initiatives that enhance the overall customer experience. Your work will directly impact customer satisfaction, loyalty, and the expansion of Blackbaud’s footprint within the social good community.

What You’Ll Do:

Customer Partnership & Strategy
Build strategic relationships with executives and key stakeholders.
Drive usage and value realization of YourCause solutions.
Develop and execute joint success plans supported by executive business reviews.
Onboard new customers and ensure effective use of available resources (support, training, community, etc.).
Customer Health & Retention
Monitor product usage and sentiment data to identify risks and opportunities.
Respond to survey feedback and proactively manage wellness plans for at-risk customers.
Protect recurring revenue through proactive sentiment tracking and wellness planning.
Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients.
Growth & Advocacy
Identify and support expansion opportunities in collaboration with sales.
Foster loyalty and develop customer champions through reference programs, stories, and event participation.
Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs).

What You’Ll Bring:

3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.
Proven success in relationship-building and customer service.
Strong communication and presentation skills.
Experience engaging with c-suite executives and managing sensitive discussions.
Ability to derive insights from data and demonstrate cloud technology.
Self-starter with a collaborative mindset and global perspective.
Familiarity with Blackbaud solutions is a plus.
Passion for helping others and driving social impact.

#Li-Remote

Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube

Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com.

The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance
Remote-First Workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer For Vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition Reimbursement Program

","hiringOrganization":{"@type":"Organization","name":"Blackbaud","sameAs":"https://www.blackbaud.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - Anywhere - USA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

Tremendous is the fast, free, flexible way to send bulk payouts to people in over 200 countries. 10,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.

In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life.

Our customers, who include marketers, UX researchers, HR teams and nonprofits, rave about how quick and easy it is to use Tremendous — check the ratings on G2. Yet there’s a lot of complexity under the hood, including over 2,000 redemption options and plenty of banking infrastructure. This duality makes working here a fun challenge.

Tremendous is profitable and growing without outside investors. Join us before the next international offsite!

About The Role

We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

What You'Ll Do

Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions

You Have

5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
Experience at a high-growth B2B startup strongly preferred
Strong analytical and problem-solving abilities with attention to detail
Excellent communication skills with the ability to build rapport at all levels of an organization

You'll thrive here if you're

Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
Naturally empathetic with both customers and internal stakeholders
Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment

Why work with us

You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead. That’s good news for your career growth.
Competitive pay, equity and benefits. The base salary for this role is $180,000 - $220,000.
We're a remote company. Work from wherever you want in the Americas.
Smart people and a great culture. See our company handbook.

","hiringOrganization":{"@type":"Organization","name":"Tremendous","sameAs":"https://handbook.tremendous.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About The Role:

We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

What You'Ll Be Working On:

Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
Customer Advocacy: Work on case studies to highlight customer successes.
Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You'll Bring to the Team:

Educational Background: Bachelor’s degree in Business, Engineering, or a related field. Advanced degree preferred.
Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
Technical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
Interpersonal Skills: Excellent interpersonal, communication, and presentation skills.
Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Restricted Stock Units in a fast growing, well-funded technology company

Benefits:

Industry Competitive Pay
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell Phone Reimbursement
Tuition Reimbursement
Subscription to the Calm app
Metlife Legal
Company paid commuter benefit; $300/month

Compensation Range

Compensation will be paid in the range of up to $144,000 -$165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

","hiringOrganization":{"@type":"Organization","name":"Crusoe","sameAs":"https://www.crusoeenergy.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA - US","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

👋 Hello from the Recruiting Team at Customer.io! We're looking for a Senior Customer Success Manager based in the UK or Ireland who will focus on our Enterprise customer segment to join our growing team.

As a Senior Customer Success Manager at Customer.io, you’ll specialize in our largest and most strategic accounts to manage successful onboarding and ongoing support. In each phase of the customer lifecycle you’ll work with key customer contacts to understand cross organizational goals and help them prioritize and optimize their implementation of Customer.io. You’ll use your knowledge of the customer’s business and overarching objectives paired with your expert knowledge of the platform to introduce new use cases and features that lead to the desired outcomes.

You’ll lead with empathy and problem solving to guide assigned customers through key milestones of the customer journey. Tasked with getting tactical or strategic questions answered for customers, you’ll collaborate with customer success enablement, technical support, sales, product, and engineering (when appropriate. When it comes time to renew and/or expand, you’ll work closely with the Account Managers on our commercial team to strategize and execute an on-time renewal.

We don’t need you to be an expert at marketing - but rather, an expert at understanding your customers’ business and translating that into consultative guidance. You’ll be confident in facilitating conversations around data and integrations to identify key pain points for the customer and enlist the help of our Technical Support and Product teams to find solutions and advocate for change.

We are building for the future of our Customer Success org and we are looking for someone with opinions on best practice and experience working with Enterprise customers. Collaborating with the other Customer.io CS experts on our team, you will help shape and expand the Enterprise offering at Customer.io.

Some Things You'Ll Do

Maintain consistent execution against 3 main KPIs across your book of business: 1) Gross Revenue Retention 2) Net Revenue Expansion 3) Customer Value Realisation
Collaborate with Account Executives and Solutions Architects on internal handover of new customers
Transition calls with key stakeholders to outline the general onboarding plan and timetable
Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
Plan and organize the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
Be your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
Proactively consult customers on implementation to achieve complex initiatives at scale
Maintain regular contact with the customer after the onboarding process is complete to stay up-to-date on progress and proactively offer solutions
Ensure high quality mutual success plans are in place to deliver value against your customers’ stated goals. Also, collaborate with your partners in the Account Management team to ensure that effective account plans are in place to deliver exceptional renewal outcomes
Act as a project manager for escalations and development projects that will involve cross-functional partners
Quarterly meetings with your point of contacts to align on strategic goals - also review new features, strategize adoption, and collect feedback
Semi-annual Executive Business reviews with C-suite executives and other key stake holders to collaborate on successful initiatives and opportunities for the partnership
Relay key learnings, trends and insights from working with Enterprise customers to internal departments and collaborating on the resulting action items
Assess the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year - you will have a clear, objective, renewal forecast perspective based on data

About You

You’re curious and enjoy learning about different businesses and industries and what makes them successful - asking great questions is second nature to you
You’ve got a thirst for knowledge, and are keen to understand our platform
Creative problem solver who can understand the customer objective and find the best solution regardless of what the customer is asking for
You’re calm under stress and not easily rattled
You’re not shy to speak up on behalf of a customer when there’s something we can do to provide a better experience
You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our Customer Success program

What We'Re Looking For

You can demonstrate a track record in delivering exceptional gross retention figures, impressive net revenue expansion results and strategic plans that deliver value outcomes
You’re based in EMEA timezones
You have at least 3-4 years of experience in Customer Success working in SaaS - you can articulate how you’ve consistently delivered against targets over your career
You have experience working with Enterprise customers and are familiar with the organizational complexities that come along with high profile initiatives
You’re comfortable owning revenue outcomes and collaborating with commercial partners to translate value into renewal/expansion strategy
You have experience with deep understanding of customers’ organizational goals and translating intended outcomes to mutual success plans to get there
You are well-practiced in planning and delivering world-class Executive Business Reviews. You know how to capture the attention of C-suite stakeholders and leave them feeling like our partnership is a strategic priority
You have experience communicating with software developers and/or technical end users in a technical capacity
You’ve seen what the gold standard of Customer Success execution looks like across different businesses or industries
You are opinionated about the customer experience and understand how to influence your clients with well-supported, consultative, recommendations

Bonus Points!!

You’ve been responsible for designing lifecycle messages or working as a CSM in the marketing automation space
You can hold business conversations in French, Spanish or Russian

About Customer.Io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $95,000 USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

Here's what you can expect from our hiring process:

\n30-minute video call with a Recruiter\n
\n45-minute video call with the Hiring Manager\n
\n
Research Week
\n
\nMock Call with three potential team members\n

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join Us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

\n","hiringOrganization":{"@type":"Organization","name":"Customer.io","sameAs":"https://customer.io/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"EMEA Remote"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager, Aerospace & Defense","datePosted":"2025-09-15","description":"

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

A Senior Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. This role is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.

Qualifications

Delivery project experience with IFS Maintenix in customer-facing roles
Strong knowledge of, and experience in, Aerospace & Defense (A&D) industries
Has familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers
Strong acumen on IFS implementation and upgrade delivery methodology and delivery service offerings
Familiarization with, and ability to navigate IFS's internal organizational structure and departments to obtain required information and support in a timely manner
Owning and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners
Highlighting and actioning delivery-related risk at IFS’s end-customers for both IFS GCS-led delivery as well as Partner-led delivery
Ability to lead through influence and trust both internally within IFS and externally with Customers and Partners
Knowledge of the Business Value Assessment (BVA) tools and overall process.
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner
Understanding of subscription services and able to support renewal process of both services and licenses with engagement required to secure revenue.
Leading executive steering committee meetings with customers and communication to IFS SLT on progress.
Driven to secure IFS references and regular reporting through the VOC process.
Communication and collaboration with Sales on any potential upsell opportunities.
Communication with Global Delivery SLT on any potential escalations needed.
Fluency in English and local language (verbal and written).
Ability to navigate within other IFS departments such as Support, R&D, and Sales.
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
Bachelor’s degree, master’s degree or equivalent work experience in a relevant field.
Active listening, strong interpersonal communications, and relationship building.
Excellent communication and relationship management skills.
Experience in building, maintaining, and evolving relationships with executives.
Domain knowledge of IFS Applications.

What We’Re Offering

Salary Range: $120,000 - $135,000 CAD plus 15% variable compensation
Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
Group RRSP with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

","hiringOrganization":{"@type":"Organization","name":"IFS","sameAs":"https://www.ifs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ottawa, ON, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"Application Engineer, Aerospace + Defense","datePosted":"2025-09-15","description":"About Lumafield:
Founded in 2019, Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Our easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price.
Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries.
We are an impact driven company obsessed with providing the best value to our customers keeping their needs at the center of our evolution. Our team today includes world-class researchers and industrial designers, PhDs, creators, founders of successful startups, and zero egos. We are backed by top venture capital funds like Kleiner Perkins, Lux Capital, DCVC, Spark Capital, and others.
The company is headquartered in Cambridge, MA and has an office in San Francisco, CA.
About the role:
Application engineers at Lumafield are experts in our industries and/or our product features. They work closely with the engineering, product, and research teams to understand what our products are capable of and communicate and configure those features successfully for customers. An Application Engineer begins by bringing a solid foundation in engineering and industry experience, then excels by diving head-first into our product portfolio and quickly becoming the internal Lumafield expert in their vertical. Forward-deployed engineers spend most of their time in our offices building their skills and mastering our products, but will also spend significant time on customer calls and at customer facilities to ensure that our customers can achieve their goals with our products.
If you love solving some of the hardest problems in manufacturing and product design, working with customers, and learning new skills and technologies, this role is for you! \n

What You'Ll Do:

Specialize in understanding how Lumafield’s products can best serve our Aerospace and Defense customers
Spend most of your time in pre-sales contexts either speaking to our capabilities during calls and visits or demonstrating our products live or in structured evaluations
Work closely with product, engineering, and research teams to build expertise
Quickly become the Lumafield expert and point person for technical Aerospace and Defense knowledge
Work closely with Account Executives on pre-sales calls to communicate our product capabilities, scope deals, and become an expert resource
Work closely with Customer Success on post-sales calls, deployments, and set-up to ensure customers in your specialization are reaching their goals and expectations
Spend most of your time in our Lumafield Los Angeles (El Segundo) office (80% of time, on average) while also regularly traveling to customers to support their missions (20% of time, on average). Travel will be less frequent, but up to a few weeks at a time depending on customer and role.

About You:

Bring experience or passion for the specialization in this job posting
Bachelor’s degree in Engineering or similar experience
5+ years working in the Aerospace and Defense industry
2+ years of working in technical pre-sales in the Aerospace and Defense industry
Strong desire to learn more about adjacent engineering disciplines and drive to take advantage of this opportunity to build your skill

Bonus Points For:

CT experience
Metrology experience
Software Development experience

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Reach out if you want to be a part of what we are building.
San Francisco Applicants: Review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
","hiringOrganization":{"@type":"Organization","name":"Lumafield","sameAs":"https://www.lumafield.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager - Public Sector","datePosted":"2025-09-15","description":"

Company Description

Job Description

\nWhat You Get to Do in This Role:

Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow’s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.
Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow’s broader initiatives.
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.\n
Experience in SaaS or IT Industry: Ideally experience working within the public sector industry
8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.
Must be eligible for full UK security clearance.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

","hiringOrganization":{"@type":"Organization","name":"ServiceNow","sameAs":"https://www.servicenow.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Staines, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"Cortex Cloud Sales Specialist - Federal System Integrators, Aerospace & Defense","datePosted":"2025-09-15","description":"

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact:

Join the fastest growing team where experience meets cutting-edge solutions
Build and cultivate strong customer relationships, driving business growth within the region.
Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.
Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.
Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.
Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.
Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.
Travel domestically as needed to meet with customers and attend key business events.

Qualifications

Your Experience

5+ years of field sales experience focusing on key customer accounts and delivering value to Public Sector, Enterprise and/or Major-level accounts in the cybersecurity industry
Extensive platform selling experience in complex sales with multiple buying centers
Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
Expertise in applying complex solution sales methodologies to drive results
Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
Willingness to travel domestically as necessary to meet business needs

Additional Information

The Team

Compensation Disclosure

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

","hiringOrganization":{"@type":"Organization","name":"Palo Alto Networks","sameAs":"https://www.paloaltonetworks.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington, DC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"Lead / Senior Lead Consultant Business Applications (Aerospace & Defense Industry) – Unified Support","datePosted":"2025-09-15","description":"

Company Description

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are actively seeking dynamic, open-minded, and innovative professionals within the Aerospace & Defense industry to join our Unified Support organization. In this role, you will become a pivotal figure in our team, leveraging your expertise in the field and comprehensive knowledge of industry best practices.

As a key member of our organization, you will be at the forefront, delivering top-notch global support services to IFS customers around the world. Your role will involve not only staying abreast of the latest industry trends and developments but also applying your domain knowledge to address complex challenges and diverse needs of our global clientele.

By joining our team, you will have the opportunity to work collaboratively with colleagues and clients alike to drive innovation, excellence, and customer satisfaction. Your contributions will be integral to our mission of providing a Moment of Service™ to IFS customers within Aerospace & Defense industry.

Key Duties and Accountabilities

Manage incoming queue of cases, incidents and service requests within SLA, OLA and KPI targets.
Create and update relevant KBAs, SOPs, FAQs and other documentation to address known issues, workarounds and service requests.
Work with customers to fully understand and document reported problems and drive their timely resolution within assigned SLAs together with technical members where required.
Manage incoming queue of cases, incidents and service requests within SLA, OLA and KPI targets.
Create and update relevant KBAs, SOPs, FAQs and other documentation to address known issues, workarounds and service requests.
Provide ongoing feedback to improve the service request process.
Excellent communication, negotiation, and presentation skills, coupled with the ability to apply expertise and technology to achieve work objectives.
Ability to work on deadlines, targets and manage own time efficiently and effectively.
Ability to work in international, multi-discipline, cross-functional teams.
Problem-solving skills and the ability to change approach based on information gathered during the process.

Qualifications

A bachelor’s degree in chemical & Process, Mechanical, Production & Maintenance or equivalent.
5+ years’ hands-on experience in working in a Service & Asset Management, Manufacturing, Maintenance related industry along with thorough knowledge of working with different Business Applications.
A good understanding of the Aerospace Engineering/ Aircraft maintenance/Manufacturing business domain process & functionality and its related industry solutions.
Critical thinking, creative problem-solving abilities, and a solution-oriented mindset
Ability to understand, summarize and present information in a clear and concise manner.
The potential to work in a distributed global team set up on a 24*7 roster is a requirement.
The following are value added skills, if available:
Previous experience with IFS Product and Solutions, as a Consultant Business Applications, Consultant or Product Specialist will be a strong advantage.
Usage of IT Service Management (ITSM) tools in a support service environment
Azure service administration and operations
Basic knowledge of Object-Oriented Programming (OOP) and/ or SQL

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

We’Re Looking For Someone Who Can:

Build \"trusted advisor\" relationships with customer management and technical teams to enhance Acceldata's reputation.
Manage a portfolio of customers as their main point of contact, focusing on improving customer adoption to accelerate Time to Value (TTV).
Identify opportunities for increased product usage and create Customer Success Plans with stakeholders.
Provide support through office hours, share enablement materials, and introduce new features to customers.
Proactively address renewal needs, monitor churn risks, and share best practices.
Oversee escalations, coordinate renewal paperwork with Sales and Operations, and maintain regular communication with stakeholders.
Conduct business reviews, gather customer feedback, measure satisfaction, and engage with executives to drive initiatives.
Translate feedback into improvements and collaborate with Sales to identify growth opportunities for portfolio expansion.

What Makes You The Right Fit For This Position?

8+ years of experience in enterprise customer success, account management, post-sales engineering, architecture, and consulting.
Data, Cloud and AI domain knowledge and experience working with customers to realise business value.
Hands-on building of CS processes (adoption, churn reduction, risk management, renewals, expansions, etc.)
Customer Success Platform experience (Totango, Gainsight, Churnzero, Catalyst).
Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution, diplomacy, tact, and poise when working through customer issues and escalations.
Excellent customer-facing skills and the ability to communicate effectively with executives and other stakeholders, both internally and externally.
Individuals who excel in a high-paced environment working with cross-functional teams on multiple customer engagements, often concurrently.
Good communication and analytical skills with the ability to mentor team members to achieve success.
Experience with building customer relationships across organisations, from C-level to end-users.
Ability to work across multiple time zones and cultures.
Travel to Customer locations regularly.

","hiringOrganization":{"@type":"Organization","name":"Acceldata","sameAs":"https://www.acceldata.io"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-15","description":"

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

Our Senior Customer Success Managers are experienced and strategic individual contributors who play a pivotal role in elevating customer impact and uplifting the broader Customer Success function at Auror. You’ll partner with external senior and executive stakeholders, ensuring the customer is seeing the value and achieving real crime reduction outcomes from using the Auror platform.

In this role, you’ll design and deliver engagement strategies for our high-impact accounts, leading customers through organisational change and aligning platform adoption to their long-term goals. You’ll influence at every level, from frontline teams to the senior executives using a combination of storytelling, data, and deep product expertise to drive measurable impact.

As a Senior CSM, you’ll not only deliver results within your own portfolio but also act as a multiplier across the team, coaching, sharing scalable frameworks, and championing operational improvements that lift capability and consistency globally. You’ll be trusted to represent CS internally and externally and guide Auror’s approach to customer engagement at scale.

Your Responsibilities:

Customer Impact

Build and execute on engagement strategies that drive adoption and measurable outcomes.
Influence change management by addressing resistance and aligning stakeholders to long-term value.
Lead complex pilots and implementations with strong project management skills.
Ensure customers are fully utilising Auror’s platform features and modules.

Insights And Strategy

Partner with our Retail Partnership Managers to strengthen relationships and support account growth.
Surface insights from customer data to improve outcomes and influence the product roadmap.
Develop strategies for both one-to-one and scalable (one-to-many) engagement.

Collaboration And Community

Foster collaboration between retailers and law enforcement.
Identify and strengthen key champions at all levels, from store teams to executives.

Leadership And Growth

Mentor and support teammates, sharing best practices across regions.
Champion operational improvements that lift team capability and consistency.

This role reports to Jess Atmore, Customer Success Lead.

I genuinely love what I do, and what Auror stands for - protecting people and communities by enabling retailers and law enforcement to effectively work together. With nearly a decade of experience in customer-facing roles across Australia, New Zealand, and the UK, I thrive on collaboration, creativity, and empowering others to succeed. My passion lies in championing both customers and teams, creating the conditions for them to thrive.

I believe leadership should be done with authenticity and that fostering an open and supportive environment, embracing vulnerability builds trust and drives performance.

Outside of work, balance is key. You’ll often find me spending quality time with my partner, friends and our dog, Rhubarb, getting lost in a great book (fiction or nonfiction), or out on the tennis court! I also love discovering new walking tracks and am a passionate advocate for mental health, having supported charities through volunteer work.

Requirements

Experience And Expertise

Strong background in Customer Success, Account or Relationship Management (ideally in tech).
Proven ability to manage complex customer environments and influence senior stakeholders.
Knowledge of retail, LP/AP, or retail operations, or any other related industries, with a knack for applying strategic insights.

Skills And Approach

Data-driven, able to translate insights into action.
Skilled in change management and large-scale rollouts.
Clear communicator who can manage expectations and build trust at all levels.

Mindset And Values

Empathetic, inclusive, and resilient, with strong relationship-building skills.
Enjoys collaborating as part of a team but equally comfortable working independently.
Willing to travel regularly for customer meetings, workshops, and events.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

Competitive salary range: Depending on level of experience, $100,000 - $120,000 (IC3)
Annual bonus: Discretionary bonus of up to $3000NZD based on company revenue targets
Employee share scheme: You’ll own part of a company making a real difference!
Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend. This is a hybrid role with the expectation of being in the office 2-3 days per week.
Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to $750 towards expert sessions every year.
Health insurance: We prioritise looking after your health by contributing to your individual health insurance plan through Bupa health insurance.
Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next Steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

","hiringOrganization":{"@type":"Organization","name":"Auror","sameAs":"https://www.auror.co/company-careers"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne, Victoria, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-12","description":"

About Anaconda

Be At The Center Of Ai

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at https://www.anaconda.com.

Summary:

Anaconda is seeking a talented Senior Customer Success Manager to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.

What You'Ll Do:

Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations
Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our enterprise customers
Support our customer through the Anaconda customer journey by identifying customer use cases and by providing tools and resources for the continuous improvement of their product utilization
Actively engage with passive customers to keep them up to date with our products and new features, and to share the Anaconda value proposition
Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goalsx

What You Need:

3-5+ years of Customer Success Manager and/or Account Management experience
Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
Track record of successful renewals and contract management
Track record for supporting product implementations in the CSM role
Experience with working with enterprise customers
Ability to demonstrate product value through active listening
Ability to be observant of customer cues
Ability to draw conclusions and make decisions without oversight
Ability to manage multiple customers at multiple stages
Comfortable in front of a camera and recording videos
Embody our values of Clarity, Care and Candor
Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What Will Make You Stand Out:

Experience with Project Management
Experience working in a fast-paced startup environment
Experience working in an open-source, AI, or data science-oriented company

Why You'Ll Like Working Here:

You'll thrive in a high-performance environment where results are recognized and rewarded
Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The application deadline for this role is 11/12/2025; applicants will be reviewed on an ongoing basis until the role is filled.

The US base salary range for this role is $96,500 - $125,500 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations.

Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

Flexible Vacation Policy
Medical, Dental, and Vision Insurance
Short Term and Long Term Disability
Paid Parental Leave
Monthly Wellness Stipend
Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO/AA employer M/F/V/D.

","hiringOrganization":{"@type":"Organization","name":"Anaconda","sameAs":"https://www.anaconda.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote (United States)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-12","description":"

This role can be based hybrid out of our Toronto office.

Our Ideal Candidate Will Have

7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
Prior exposure to database, cloud, and infrastructure technology is a plus

On A Given Day In This Role You Will:

Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
Document all customer interactions in internal systems, including Gainsight and Salesforce.com
Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
Forecast expected churn and growth to your senior leadership team
Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

MongoDB is an equal opportunities employer.

Req ID: 3263243462

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.

MongoDB’s base salary range for this role in Canada is:$107,000—$148,000 USD","hiringOrganization":{"@type":"Organization","name":"MongoDB","sameAs":"https://www.mongodb.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"(Senior) Customer Success Manager (w/m/x)","datePosted":"2025-09-12","description":"

Hi,

wir haben einen Vogel! ;) Und zwar Lady Chatlyn, unser Maskottchen.

Wir sind ein Tech-Startup (SaaS) und revolutionieren die Kundenkommunikation. Bei uns zu arbeiten bedeutet, die Zukunft von Kundenkommunikation, die Zukunft unseres Unternehmens und gleichzeitig Deine eigene Zukunft aktiv zu gestalten.

chatlyn ist eine Messengerkommunikationsplattform. Mit chatlyn kannst du alle Messenger-Kanäle bündeln und optimal für Service, Vertrieb und Marketing für das gesamte Team nutzen und mit KI Funktionen auch direkt automatisieren! Die Plattform bietet eine Vielzahl an Funktionen für z.B.: Instant Messaging, Integrationen in bestehende Softwarelösungen, WhatsApp-Newsletter und ein insgesamt einfach zu bedienendes Ticketing-System, um Kundenanfragen effektiv zu verwalten. Mit chatlyn können Hotels, Short-Term Rentals, Reisebüros uvm. ihre Kommunikationsprozesse optimieren und durch gezielte und automatisierte Upsell- und Marketingkampagnen ihren Umsatz steigern.

Um das noch besser und schneller zu ermöglichen, suchen wir einen talentierten und motivierten Neuzugang für die Rolle eines (Senior) Customer Consultant im Customer Success Team

Aufgaben

Du wirst Expert:in im Bereich der Kundenkommunikation und Messenger Plattformen
Du bist für einen dir zugewiesenen internationalem Kundenstamm verantwortlich und unterstützt unsere Neu- und Bestandskunden bei der optimalen Nutzung aller gewünschten Funktionen von chatlyn
Du hältst Schulungen und Beratungstermine zur Anwendung der chatlyn-Software (du agierst als Expert:in im Bereich Kundenkommunikation und Messenger Plattformen)
Du erkennst Optimierungspotenziale und unterstützt unsere Kunden bei der richtigen Anwendung der Software auch nach der Onboarding Phase
Du bist für den Erfolg und die Zufriedenheit deines Kundenstamms in allen Phasen des Customer Lifecycles verantwortlich.
Du bewirbst neue Produkte oder Module bei unseren Kunden und verfolgst Upselling-Strategien

Qualifikation

Du bist eine äußerst kommunikative Persönlichkeit mit selbstbewusstem Auftreten und liebst es, mit Menschen zu reden und sie zu beraten
Du hast ein seriöses Auftreten, hast eine schnelle Auffassungsgabe & Lernfähigkeit und zeigst ein hohes Maß an Eigeninitiative und Selbstständigkeit.
Du hast mehrjährige Berufserfahrung in der direkten B2B Betreuung
Von Vorteil ist deine Branchenerfahrung im SaaS-, Messenger-, Consulting- oder IT-Bereich
Du hast ein seriöses Auftreten, hast eine schnelle Auffassungsgabe & Lernfähigkeit und zeigst ein hohes Maß an Eigeninitiative und Selbstständigkeit
Du bist technisch affin: IMAP, SMTP, JSON & API Calls sind dir ein Begriff und kannst diese erklären und einsetzen
Du interessierst dich für neue digitale Lösungen im KI Bereich und Software as a Service (SaaS)-Modelle
Du zeigst ein hohes Maß an Eigeninitiative und Selbstständigkeit
Du verfügst über exzellente Deutsch- und Englischkenntnisse in Wort und Schrift.

Benefits

Wettbewerbsfähiges Gehalt: Wir wissen, dass das Gehalt wichtig ist, besonders wenn Du in dem, was du tust, großartig bist.
30 Tage Urlaub: Obwohl die Arbeitszeiten flexibel sind, sieht echter Urlaub anders aus. Nimm ihn!
Öffis oder Scooter inklusive: Die U-Bahnstation befindet sich vor unserer Tür. Es macht also Sinn, dass du ein Ticket hast, um die Öffis auch zu nutzen.
Traumhaftes Office: Nähe Schottentor an der Freyung, Wutzler, Tisch-Tennis, Italienischer Siebträger, Getränke und Snacks inklusive! Klassisch Start-Up eben ;-)
In-Office Cooking: Wir kochen oft gemeinsam, von Pasta bis hin zu Auflauf, Palatschinken und Gulasch 👀
Fehlt etwas? Lass es uns wissen. Wir sind offen für tolle Ideen und fügen sie gerne hinzu.

Die in der Stellenanzeige angegebene Gehaltsspanne bezieht sich auf das Brutto-Jahresgehalt. Dein konkretes Gehalt und eine eventuelle weitere Überzahlung sind abhängig von Erfahrung und werden im Rahmen Deiner Bewerbung persönlich besprochen. Wir freuen uns, von Dir zu hören!

","hiringOrganization":{"@type":"Organization","name":"chatlyn GmbH","sameAs":"https://chatlyn.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wien, Austria","addressCountry":"Austria","addressRegion":"Europe"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-12","description":"

Who we are is what we do.

Why should you be part of our success story?

Summary

Responsibilities

Accounts: The Senior CSM will focus on a smaller number of high-value strategic accounts. For this role in particular you will work on building our strategy for large accounts, who have many internal stakeholders that are low ARR. The goal is to be able to execute small, and roll-up large
Risk: Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment.
Relationships: Build relationships with senior stakeholders. Develop a deep understanding of the customers business, hiring plans, and the outcomes that will define success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business review to review the partnership.
Product: Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way.
Responsible for providing a high quality experience to our customers on a day to day basis.
Ability to write and iterate on standard operating procedures.
Able to own and build procedures for a specific customer type from implementation to sustainment
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

You have minimum of 6+ years of relevant work experience, including client facing experience
Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
Have a strong analytical foundation with ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

Total Rewards

Some things you’ll enjoy

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

We began using Covey Scout for Inbound on March 30, 2025.

","hiringOrganization":{"@type":"Organization","name":"Deel","sameAs":"https://www.deel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ireland","addressCountry":"Ireland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"Senior Manager Engineering II - Aerospace & Defense","datePosted":"2025-09-12","description":"

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

The Donaldson Aerospace and Defense group is seeking a Senior Manager Engineering II who will lead the activity and success of the Air Product Engineering team. This role is a critical piece of our product leadership team and is accountable for the development of new and continued success of existing Air products in the A&D portfolio. The Senior Manager Engineering II facilitates a strong collaboration across their team and the entire organization by collaborating both with internal partners and actively representing Donaldson with our outside customers. The ideal candidate is self-directed and driven to lead a team that supports Donaldson’s Aerospace and Defense group’s success and our customers. Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN headquarters.

Role Responsibilities:

Lead the Engineering Team

Lead, mentor, and develop a team of Engineers, fostering a high-performance and collaborative environment
Define clear expectations and priorities by setting challenging but achievable goals and performance metrics for individual team members and the team
Promote a culture of continuous learning, innovation, and engineering rigor
Facilitate success through prioritization, planning and effective resource utilization

Develop New Products

Ensure the successful realization of new Air filtration products which surpass customer expectations by driving the design, development and commercialization activities from concept to launch
Effectively utilize structured development processes ensuring products meet performance, cost, quality, and project schedule requirements
Collaborate with product management and sales to translate market requirements into product specifications

Maintain Existing Products

Organize engineering efforts to support existing production of current products, cost reduction activities, quality improvement initiatives, and performance enhancement projects
Ensure the utilization of robust engineering change management processes
Support operations, supply chain and quality teams to ensure the continued on-time delivery and high level of product quality expected by our customers

Implement Engineering Best Practices & Tools

Champion the use of modern engineering tools (e.g., CAD, FEA, CFD, PLM systems) and data-driven decision-making.
Leverage the use of design standards, guidelines, documentation best practices and knowledge sharing
Promote processes necessary for successful product realization including Design for Manufacturing, Risk analysis and mitigation, PPAP, DVPR and other engineering excellence initiatives.

TRAVEL: Up to 25%

Minimum Qualifications:

Bachelor’s degree in mechanical engineering, engineering or related discipline
7+ years of progressive engineering experience in product development, preferably in phase gate approach to designing and developing of products
3+ years of supervisory or management experience and demonstrated leadership skills

Preferred Qualifications:

3+ years of prior managerial experience leading a team of engineers
Strong knowledge of engineering design principles, testing methodologies, and product development processes
Filtration product engineering knowledge and experience
Aerospace and Defense market experience including familiarity with AS9100, FAA PMA and regulatory and validation requirements for products and product development
Master's degree in relevant field
Effective at using standard office software and project management tools
Demonstrated customer focus and strong communication skills at all levels both inside and outside the organization
Capable and comfortable making timely decisions and removing ambiguity in direction
Experience working in a matrix environment and partnering with teams outside our business unit
Proven track record of delivering projects on time, within budget, and to specification
Proficient in product cost analysis, project costing, basic financial calculations and budgeting

Relocation: This position is not eligible for relocation assistance.

Annual Salary Range: $134,800 - $178,700.

Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, performance.

This position is eligible for annual incentive plan based on performance and company growth.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Immigration Sponsorship Not Available:

Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the U.S. will not be considered.

Keywords: engineering manager, aerospace, A&D, filtration, leadership, air products

Equal Opportunity Employer, including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

","hiringOrganization":{"@type":"Organization","name":"Donaldson","sameAs":"https://www.donaldson.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-12","description":"

Job Description:

The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized.

Who You’Re Committed To Being:

You enjoy learning and are open to new ways of doing things.
You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
When communicating you are self-aware, insightful, and proactive.
You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
You believe in continuous improvement and request frequent feedback from others.

What You’Ll Do:

Monitor the customer life cycle to ensure customer and Pluralsight’s mutual success. This is achieved by assuming full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth.
Demonstrate your technical aptitude by being able to respond yourself to customer’s technical inquiries regarding our service, or by being able to direct them to the proper channel, or resource.
Successfully onboard customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Customer success and experience is everything.
Monitor your accounts ongoing—Successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, etc. Take correct actions in a timely manner based on this visibility.
Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success.
Collaborate with Account Executives, Account Managers, and others in order to communicate and update each other on your efforts to ensure effective execution on customer success plans, and make progress on the growth strategy.
Prepare and facilitate business review meetings, trainings, webinars, demos, and other strategic and supportive interactions.

Experience You’Ll Bring:

Ability to operate in a fast-paced professional sales motion environment.
Exceptional communication, customer service, sales, and relationship building skills at all levels, including CXO.
Excellent relationship building skills at the C-Level.
Deep understanding of a successful customer success motion - able to execute the onboarding & adoption process to drive customer health.
Ability to define customer needs & goals and drive onboarding and success plans to meet those goals and objectives.
Basic technical knowledge on development and IT solutions.
Self-motivated and self-driven. Excited to drive customer success or to love to represent Pluralsight products to our customers.
Extensive experience in building key customers / sales relationships.
Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things.
Ability to travel 50%
Organized and capable of highly effective time management in an entrepreneurial environment.
Ability to effectively prioritize time and talents, and to give effective presentations
Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success.

Requirements:

Significant experience working with Gainsight & Salesforce.
Experience implementing new processes within customer success.
Experience in workforce development, skills-based learning, or EdTech
Bachelor's Degree in Sales, or equivalent Professional experience
3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement
This is a remote role; however, applicants located within 45 miles of our Draper, UT, or Westlake/Dallas, TX offices should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.
Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Westlake/Dallas, TX office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.
Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

Why You’Ll Love Working Here:

We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
We’re mission driven and guided by our culture pillars
We have a strong commitment to diversity and belonging
We cultivate a culture of trust, autonomy, and collaboration
We’re lifelong learners and champion team member growth and advancement
We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About Us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The US OTE range for this role is $144,000- $160,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

#Li-Lr

#Li-Remote

","hiringOrganization":{"@type":"Organization","name":"Pluralsight","sameAs":"https://www.pluralsight.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - USA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-11","description":"

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As an Enterprise Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!

What You’ll Do as a Sr. Customer Success Manager:

Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
Drive product adoption across a diverse portfolio of the company’s top enterprise clients
Execute our client engagement strategy by delivering comprehensive Success Plans
Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
Identify, assess, and escalate account risk factors and orchestrate remediation efforts
Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
Regularly capture and internally share your customers’ experience with Recorded Future
Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention

What You’ll Bring as Sr. Customer Success Manager:

Knowledge:

Demonstrated experience in Customer Success and enablement principles
Strong understanding of Cyber/Information Security fundamentals
Familiarity with Project Management processes, strategies, and methods

Competencies:

Passion and drive for making customers happy and successful
Positive, collaborative, and energetic attitude with a strong desire to make an impact
Polished and professional approach for delivering customer engagements
Experience designing and executing communications and/or customer success programs
Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO

Requirements:

Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

\n\n

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

","hiringOrganization":{"@type":"Organization","name":"Recorded Future, Inc.","sameAs":"https://www.recordedfuture.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston, MA or Washington, DC","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-11","description":"

Senior Customer Success Manager

Department: Sales
Employment Type: Permanent - Full Time
Location: US - Texas
Reporting To: JP Nelson

Description

The Senior Customer Success Manager (CSM) is responsible for ensuring strategic customers achieve value from Solis’ cybersecurity services through seamless onboarding, strong adoption, and proactive health management. Acting as a technical advisor, you will help clients maximize their security posture while driving renewals and identifying expansion opportunities.

About The Role

We are looking for a proactive and customer-focused professional to manage the post-sale lifecycle for a portfolio of valued clients. In this role you will:

Partner with delivery teams to oversee onboarding, technical integrations, and service adoption
Monitor customer environments, identify risks early, and coordinate resolutions
Lead QBRs and technical reviews, translating service outcomes into measurable business value
Own renewal cycles and develop expansion opportunities withing account set
Act as an escalation point for technical issues and customer advocacy
Maintain accurate account health, risk, and opportunity data in CRM.

About You

We ae seeking a driven and customer-focused professional with experience in Customer Success, Technical Account Management, or Solutions Engineering. If you have a background in cybersecurity, SaaS, or managed IT services, you’ll feel right at home in this role. Your ability to connect technical conversations with strategic business outcomes—especially at the executive level—will be key to your success.\n
You’ll thrive here if you bring a consultative approach to client engagement, supporting renewals and uncovering growth opportunities with confidence. If you are ready to make a real impact and grow your career in a fast-paced, collaborative environment, we’d love to hear from you.

","hiringOrganization":{"@type":"Organization","name":"CFC","sameAs":"https://www.cfc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US - Texas","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Technical Program Manager (Aerospace & Defense)","datePosted":"2025-09-11","description":"

Purpose

Divergent is seeking a Technical Program Manager (TPM) to support the execution of complex Aerospace & Defense (A&D) programs. This is an entry-level program management role designed for individuals with a foundation in engineering, manufacturing, and project coordination who want to develop expertise in managing technical programs within the A&D portfolio. The Junior TPM will work alongside senior program managers to help deliver mission-critical products on time, within budget, and in compliance with contractual and regulatory requirements.

The Role

\n\n

Program Execution Support: Assist in planning, coordinating, and tracking aerospace and defense programs from initiation through delivery
Requirements Management: Track and flow down customer and program requirements to engineering and manufacturing teams while ensuring compliance throughout the design/build process
Cross-Functional Coordination: Collaborate with engineering, manufacturing, production, quality, and business operations to align cost, schedule, and technical performance
Customer Interface: Support customer meetings, prepare status reports, and ensure timely delivery of contractual deliverables (SOW, CDRLs, SDRLs)
Schedule and Cost Management: Help monitor program schedules, track progress against milestones, and support cost reporting
Risk and Issue Management: Identify risks and issues, and assist in developing mitigation plans to maintain program performance
Documentation & Compliance: Maintain accurate records, action item trackers, and program documentation; ensure compliance with ITAR, DFARS, and aerospace quality standards.
Metrics and Reporting: Prepare dashboards, KPIs, and performance metrics for internal leadership and customer review to project programs health and status
Proposal and Business Capture: Support
Continuous Improvement: Participate in process improvement efforts to streamline program execution and enhance efficiency

\n\n

Basic Qualifications

Ability to lawfully access information and technology that is subject to US export controls
Bachelor's degree in Aerospace Engineering, Mechanical Engineering, or related field
Minimum of 3 years of experience within the A&D industry
Project management experience, including requirements decomposition and validation, cost estimating and reporting, and risk identification mitigation execution
Technical background in A&D programs, including familiarity with basic structural analysis tools, aircraft systems architectures, and knowledge of applicable government standards
Knowledgeable in aircraft structures, including design, analysis, manufacturing and qualification of airframe components and systems
Strong analytical skills with the ability to identify issues and develop effective solutions
Excellent communication and interpersonal skills, with the ability to effectively engage and influence both internal and external stakeholders
Experience with fast-iteration hardware-prototyping programs
Experience working in cross-functional engineering teams on A&D programs
Ability to obtain and maintain a DoD Security Clearance

\n\n\n

Preferred Qualifications

\n\n

Advanced degree in degree in Aerospace Engineering, Mechanical Engineering, or related field
5 or more years of experience within the A&D industry
Knowledge of additive manufacturing applications and/or munition weapon systems
Previous experience in program leadership positions such as Chief Engineer, Integrated Product Team (IPT) Lead, or Program Manager
Active DoD Security Clearance

\n\n

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S03 - S04 as evaluated through our interview process.

S03: $100,980 - $138,820
S04: $116,600 - $160,325

Pay Range$100,980—$160,325 USD

What We Offer:

Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.

No agencies, no solicitations, and no calls please.

","hiringOrganization":{"@type":"Organization","name":"Divergent Technologies","sameAs":"https://www.divergent3d.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Torrance, California, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager - Finance - New York","datePosted":"2025-09-11","description":"

Mission

Are you ready to take part in the upcoming AI revolution of the business world? If the answer is a resounding \"yes,\" we have an extraordinary opportunity for you!

Aily Labs, founded in 2020, is an exciting and rapidly growing scale-up based in Munich, Barcelona, Madrid and Cluj. With a team consisting of 350+ passionate and skilled ML Engineers, Data Scientists, and Developers, we are dedicated to our ambitious objective of democratizing AI. 

We have harnessed cutting-edge technology to develop an exceptional AI mobile app that goes beyond conventional solutions. By seamlessly providing immediate business insights, we are poised to revolutionize the corporate landscape.

Our vision is to establish ourselves as the preferred platform for AI-driven decision-making, setting new standards in the industry.  We firmly believe that our state-of-the-art technology empowers organizations to make faster and more intelligent choices.

In this role, your internal title will be Business Impact Lead, as you will be part of our Business Impact team here in NYC! As a Business Impact Lead, you will have the opportunity to be at the forefront of this transformative movement, shaping the future of intelligent decision-making in remarkable ways.

Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers.
Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.

Your Profile

Bachelor, Master or MBA degree
5+ years of experience in Customer Success, Business, Consulting, and/or Product Management, ideally with some knowledge in the software/tech related area.
Experience working with Finance functions - knowledgeable of finance structures and drivers.
Strong communication and interpersonal skills and being comfortable interacting with senior management of large Pharma corporations.
Prioritize tasks in a fast-paced environment with multiple stakeholders.
Independent worker and being able to take responsibility that timelines are met.
Strategically look at the bigger picture and not tunnel vision on small details.
Simplify the complex and communicate the same way.

Who Are We?

Aily Labs is rewriting how businesses make decisions. Founded in 2020, we’re a fast-growing applied AI scale-up operating across Munich, Madrid, Barcelona, New York City, and Cluj-Napoca. Our AI-powered mobile app delivers real-time, actionable business insights, empowering enterprises to make smarter, faster decisions and break silos at scale.

If you’re ready to shape the future of AI decision-making and work at the intersection of innovation and impact, join us!

We are an internationally diverse and dynamic team with more than 30 nationalities.
We are hybrid, 2-3 days a week, in our NYC / Hudson Yards office.
We develop high-quality, beautiful software, and thus create sustainable added value for our customers.
We pay competitive salaries and reward performance.
We live an open feedback culture so that we can constantly reflect and improve.
We offer flexible remote work with free time management within the projects.
We enjoy new technologies, are open for innovative ideas and foster trial and error principles.
We give freedom for further training because lifelong learning is important to us.
We do cool and fun off-sites (e.g. Ibiza, Miami, Kitzbühel), and regular casual get-togethers.

","hiringOrganization":{"@type":"Organization","name":"Aily Labs","sameAs":"https://ailylabs.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US (New York)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager - SMB","datePosted":"2025-09-11","description":"

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is a leading marketing platform that helps eCommerce store owners deliver a more personalized experience for their customers. Klaviyo has helped brands across the world make more than $3.7 billion in revenue in the last year alone. It has never been easier to create deeper, higher-value customer relationships, which is why an average of 67 brands move to Klaviyo every day.

As an organization, we approach challenges with humility, radical collaboration, take ownership of our contributions, and embrace a growth mindset that pushes us to be remarkable each day.

Klaviyo’s Commitment to Diversity Equity & Inclusion (DEI): Klaviyo believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

About The Team

We are looking for a Senior Customer Success Manager to join our Singapore Office who is passionate about providing the best experience and support to APAC customers.

Our Sydney team began to take shape in early 2022 and has now built our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity. This is your unique opportunity to join us at a very early stage and help to shape our future in Singapore.

\n\n

Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.

About The Role

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about partnering with SMB brands using Klaviyo to drive revenue and growth. You are passionate about finding creative solutions to unique problems, you thrive in challenging situations and you want to apply these skills to solve problems for customers using our software.

This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in ecommerce or general strategic marketing solutions. As we expand our presence across Asia, fluency in an additional Asian language especially Mandarin will be a strong asset.

How You'll Make a Difference

Passionately establishing yourself as the trusted advisor for 20-45 SMB Klaviyo customers
Strategically consult with these customers to devise strategies to help increase email and SMS revenue for all customers through the Klaviyo platform
Use creative problem solving to help customers reach their business goals and maximize the value they are getting from Klaviyo
Build strong relationships with customers to drive executive stakeholder alignment on both the customer and Klaviyo side
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals
Ensuring customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.

\n\n

Who You Are

5+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success
You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations
Excellent communication skills via phone, video conference and email
Curious and eager to learn
You are adaptable to change and thrive working in a fast paced environment
Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email / SMS marketing platforms and E-Commerce platform
Professional Mandarin speaking is needed to support our Asia expansion ambitions and our clients

\n\n

Nice To Have

\n\n

Familiarity with Klaviyo; completing the Product Certificate is a plus

#Li-Hybrid

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range in Local Currency:$100,000—$150,000 SGD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

\n\n\n\n\n\n\n\n\n\n\n\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n \nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).","hiringOrganization":{"@type":"Organization","name":"Klaviyo","sameAs":"https://www.klaviyo.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Cortex Cloud Sales Specialist - Federal System Integrators, Aerospace & Defense","datePosted":"2025-09-11","description":"

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Who We Are

Job Description

Your Career

Your Impact:

Join the fastest growing team where experience meets cutting-edge solutions
Build and cultivate strong customer relationships, driving business growth within the region.
Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.
Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.
Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.
Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.
Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.
Travel domestically as needed to meet with customers and attend key business events.

Qualifications

Your Experience

5+ years of field sales experience focusing on key customer accounts and delivering value to Public Sector, Enterprise and/or Major-level accounts in the cybersecurity industry
Extensive platform selling experience in complex sales with multiple buying centers
Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
Expertise in applying complex solution sales methodologies to drive results
Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
Willingness to travel domestically as necessary to meet business needs

Additional Information

The Team

Compensation Disclosure

Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

","hiringOrganization":{"@type":"Organization","name":"Palo Alto Networks","sameAs":"https://www.paloaltonetworks.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington, DC, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Senior Customer Success Manager","datePosted":"2025-09-11","description":"

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Customer Success Manager - Sydney or Melbourne

The goal of the Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.

You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.

This role opens opportunities for applicants based in Melbourne or Sydney.

What You Will Do:

The primary responsibilities for this role include (but are not limited to).

Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success
Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
Drive continuous improvement of customer advocacy measures
Prepare and deliver territory plans to define account strategies and align resources
Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible
Professional Services to ensure that implementations progress smoothly to go-live
Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
Ad-hoc duties as directed by Management
Take on and assist in driving internal strategic initiatives and continuous improvement programs.

You have been there and done this…

7+ years’ experience in a technology-related field
Bachelor’s degree in technology- or business-related field
Familiarity with CX (industry and technology) to drive consultative approach to customer interactions
Strong ability to build relationships and proactive engagement using digital touch capabilities
Ability to manage/multi-task multiple actions across assigned customer base
Excellent interpersonal, presentation skills – both written and verbal
Positive attitude and high willingness to learn
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as
Familiar with Salesforce and Gainsight, and online communities and social media platforms
Experience working with SaaS contact centre platforms
Experience working to advise customers on use of digital channels and/or omnichannel interactions
Experience working to advise customer on the use of and interaction to AI tools and applications
Salesforce and Gainsight, and on-line communities and social media platforms

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must have work rights in Australia

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

","hiringOrganization":{"@type":"Organization","name":"Genesys","sameAs":"https://www.genesys.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sydney (Flexible), Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}}]}

Set your job search on autopilot

Senior Customer Success Manager Jobs

Cortex Cloud Sales Specialist - Federal System Integrators, Aerospace & Defense

Senior Customer Success Manager

Senior Customer Success Manager (Enterprise)

Senior Customer Success Manager (North East States)

Senior Customer Success Manager

Senior Responsible Engineer (Aerospace & Defense)

Senior Customer Success Manager | EMEA

Senior Customer Success Manager, Vietnam

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager (Full Cycle)

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager, LinkedIn Learning

Vice President - Aerospace, Defense & Government Services

Senior Customer Success Manager (Japanese Speaking)

Senior Customer Success Manager

Analyst, Industrials M&A (Aerospace & Defense)

Senior Customer Success Manager

Senior Customer Success Manager, Enterprise

Senior Customer Success Manager

Global Market Leader Aerospace Defense - Fluid Connectors Systems (M/W)

Responsable de marché Aéro-Défense - Fluid Connectors Systems (H/F) / Global Market Leader Aerospace Defense (M/W)

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager, Corporate Impact

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager, Aerospace & Defense

Application Engineer, Aerospace + Defense

Senior Customer Success Manager - Public Sector

Cortex Cloud Sales Specialist - Federal System Integrators, Aerospace & Defense

Lead / Senior Lead Consultant Business Applications (Aerospace & Defense Industry) – Unified Support

Senior Customer Success Manager - Acceldata Data Observability Cloud

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

(Senior) Customer Success Manager (w/m/x)

Senior Customer Success Manager

Senior Manager Engineering II - Aerospace & Defense

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Technical Program Manager (Aerospace & Defense)

Senior Customer Success Manager - Finance - New York

Senior Customer Success Manager - SMB

Cortex Cloud Sales Specialist - Federal System Integrators, Aerospace & Defense

Senior Customer Success Manager