{"@context":"https://schema.org","@type":"ItemList","name":"Senior Associate - Finance: Job Description, Salary, Skills | Job Search","description":"Explore the role of a Senior Associate in Finance, including responsibilities, salary range, and required skills. Find Senior Associate jobs on top job boards.","itemListElement":[{"@type":"ListItem","position":1,"item":{"@type":"JobPosting","title":"Senior Associate, BPO, Back Office (Fund Accounting)","datePosted":"2025-08-06","description":"

Company Description

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

#LI-Hybrid

Job Description

Reporting to the Junior Associate Director, Business Process Outsourcing, this role offers a unique opportunity to work closely with Investment Manager systems and teams, gaining valuable insight into back-office operations from the Investment Manager’s perspective. Key responsibilities include:

Review and approve Net Asset Value (NAV) calculations prepared by third-party administrators, ensuring accuracy and completeness, and resolving discrepancies as needed.
Calculate fund management and incentive fees according to the fund’s legal structure.
Review Investor Reports prior to distribution to the investors.
General oversight of fund allocation including making investor distributions, capital calls, annual audited financial statement review, and any ad hoc requests/inquiries from the investors.
Liaise with various departments to ensure accurate and on-time maintenance of funds.

Qualifications

A bachelor’s degree in accounting, finance, or a related field - or an equivalent combination of education and experience.
Experience in fund accounting, with solid understanding of accounting concepts is an asset

Additional Information

What’s in it for you to join MUFG Investor Services?
\n
\nTake a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.
\n
\nSo, why settle for the ordinary? Apply now for a Brilliantly Different career.
\n
\nMUFG is an equal opportunity employer

","hiringOrganization":{"@type":"Organization","name":"MUFG Investor Services","sameAs":"https://www.mufg-investorservices.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Halifax, NS, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Senior Associate, Nexus, BPO Back Office (Fund Accounting)","datePosted":"2025-08-05","description":"

Company Description

About MUFG Investor Services

#LI-Hybrid

Job Description

The role reports into the Junior Associate Director, BPO and involves a variety of activities including the preparation of performance and statistical reporting, review of regulatory and NAV files prepared by third party administrators, and the use of various Investment Manager tools for enhanced investor reporting.

The role plugs directly into the Investment Manager system framework where you will work directly alongside their team and provides an excellent opportunity to gain appreciation of back-office activity from the Investment Manager's perspective. Other responsibilities include:

Review and approve administrator NAV Calculations for accuracy and completeness and liaise with the administrator to resolve any issues.
Calculate fund management and incentive fees according to the fund’s legal structure.
Review Investor Reports prior to distribution to the investors.
General oversight of fund allocation including making investor distributions, capital calls, annual audited financial statement review, and any ad hoc requests/inquiries from the investors.
Liaise with various departments to ensure accurate and on-time maintenance of funds.
Produce other reporting as required to fulfil both internal and external requirements.
Train new team members (in person or remotely) on existing as well as new processes.

Qualifications

Bachelor's degree in accounting, finance, or related field
Experience in fund accounting for alternative investment funds
Proficiency in Microsoft Office and understanding of accounting concepts
CPA/CFA designation (or in progress) is a plus

Additional Information

","hiringOrganization":{"@type":"Organization","name":"MUFG Investor Services","sameAs":"https://www.mufg-investorservices.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Halifax, NS, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Associate Director, BPO Back Office (Fund Accounting Manager)","datePosted":"2025-08-06","description":"

Company Description

About MUFG Investor Services:

#LI-Hybrid

Job Description

Reporting to the Director, Business Process Outsourcing, Fund Accounting, and leading a dynamic team within our expanding BPO, this role offers a meaningful opportunity to grow your career while gaining valuable insight into investment manager operations and processes. Key responsibilities include:

Provide a full range of fund accounting services to clients, including Net Asset Valuation (NAV) preparation/review and review of third-party administrator deliverables.
Provide a complete range of fund supporting services to hedge fund clients while working closely with investment managers, brokers, custodians, and auditors.
Review investor allocations and independently validate management and performance allocations.
Act as a primary client contact point, responding to queries and managing relationships.
Establish fund or client specific procedures covering all aspects of our services.

Qualifications

A degree in finance, accounting, or a related field—or equivalent combination of education and experience.
Experience in fund administration, including team leadership or mentorship responsibilities is an asset

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.   

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

MUFG is an equal opportunity employer

","hiringOrganization":{"@type":"Organization","name":"MUFG Investor Services","sameAs":"https://www.mufg-investorservices.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Halifax, NS, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Associate Director, Nexus, BPO Back Office (Fund Accounting Manager)","datePosted":"2025-08-05","description":"

Company Description

About MUFG Investor Services:

#LI-Hybrid

Job Description

Reporting to the Director, BPO, Fund Accounting, the ideal candidate will oversee a team in our growing BPO Fund Accounting team. This is an exciting opportunity to further your career, and gain exposure to investment manager operations and processes while remaining supported by a leading administration service provider.

Provide a full range of fund accounting services to clients, including Net Asset Valuation (NAV) preparation/review and review of third-party administrator deliverables
Manage a team of BPO team members, providing training, support and development
Provide a complete range of fund supporting services to hedge fund clients while working closely with investment managers, brokers, custodians, and auditors
Participate in different system improvement and automation projects
Review and investor allocations and independently validate management and performance allocations
Coordinate team resources to ensure that client service level agreements are met on a daily basis
Act as a primary client contact point, responding to queries and managing relationships
Support the new client onboarding process as an operational liaison
Establish fund or client specific procedures covering all aspects of our services

Qualifications

Bachelor's degree in finance or accounting
Proven experience in fund administration with staff management
In-depth understanding of fund structures, fee calculations, financial instruments, and fund offering documentation review
Knowledge of various asset types and their accounting treatment
Proficiency in Microsoft Excel; experience with Geneva software is a plus

Additional Information

What’s in it for you to join MUFG Investor Services? 

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

MUFG is an equal opportunity employer

","hiringOrganization":{"@type":"Organization","name":"MUFG Investor Services","sameAs":"https://www.mufg-investorservices.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Halifax, NS, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Senior Associate, BPO Performance","datePosted":"2025-08-07","description":"

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Business Title:
Senior Associate, BPO Performance

Role Summary:
Join athenahealth as a Senior Associate, BPO Performance, where you will play a pivotal role in optimizing business process outsourcing partnerships to drive operational excellence in healthcare. This hybrid position can be based in Belfast, ME, or Boston, MA, offering a blend of remote and on-site work. You will report directly to the Operations Senior Manager, contributing to the strategic and operational success of our BPO initiatives.

Team Summary:
The Partner Management team is dedicated to enhancing the performance of our BPO partnerships through data-driven insights and collaborative efforts across multiple functions. Our team focuses on ensuring that these partnerships deliver measurable value and support athenahealth’s mission to improve healthcare outcomes. We seek a detail-oriented and results-driven professional who is passionate about operational efficiency and continuous improvement to join us in advancing BPO performance management and positively impacting the healthcare industry.

Essential Job Responsibilities:

Manage and strengthen relationships with BPO vendors to ensure alignment with athenahealth’s operational goals and quality standards.
Develop and implement strategies to optimize healthcare operations within BPO partnerships, focusing on efficiency and effectiveness.
Analyze performance metrics and generate actionable insights to drive continuous improvement in BPO service delivery.
Collaborate cross-functionally with internal teams to coordinate initiatives that enhance BPO operations and outcomes.
Lead vendor performance reviews and contract compliance monitoring to maintain high standards and accountability.
Drive process improvements and innovation within BPO engagements to support evolving business needs.
Travel up to 10% annually to support vendor management and operational initiatives as required.

Additional Job Responsibilities:

Support the development and delivery of training programs for BPO partners to align on best practices and operational standards.
Assist in the preparation of reports and presentations for senior leadership regarding BPO performance and strategic initiatives.
Participate in cross-functional projects that impact broader operational goals beyond BPO enablement.
Contribute to risk management activities related to vendor operations and compliance.
Facilitate communication and knowledge sharing between internal teams and external partners.
Monitor industry trends and best practices to recommend enhancements to BPO strategies.
Provide mentorship and guidance to junior team members as needed.

Expected Education & Experience:

Bachelor’s degree or equivalent experience in Business, Healthcare Administration, Operations Management, or related field.
5 years overall professional experience, inclusive of 1-2 years of related project management, vendor management, or healthcare operations preferred.
Proven ability to manage complex vendor relationships and drive operational improvements.
Strong analytical skills with experience in performance measurement and data-driven decision-making.
Excellent communication and collaboration skills to work effectively across teams and with external partners.
Comfortable working in a hybrid environment with flexibility for remote and on-site work.
Willingness to travel up to 10% annually to support business needs.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

","hiringOrganization":{"@type":"Organization","name":"athenahealth","sameAs":"https://www.athenahealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston MA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"Senior Associate BPO Performance","datePosted":"2025-08-20","description":"

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Business Title:
Senior Associate, BPO Performance

Essential Job Responsibilities:

Manage and strengthen relationships with BPO vendors to ensure alignment with athenahealth’s operational goals and quality standards.
Develop and implement strategies to optimize healthcare operations within BPO partnerships, focusing on efficiency and effectiveness.
Analyze performance metrics and generate actionable insights to drive continuous improvement in BPO service delivery.
Collaborate cross-functionally with internal teams to coordinate initiatives that enhance BPO operations and outcomes.
Lead vendor performance reviews and contract compliance monitoring to maintain high standards and accountability.
Drive process improvements and innovation within BPO engagements to support evolving business needs.
Travel up to 10% annually to support vendor management and operational initiatives as required.

Additional Job Responsibilities:

Support the development and delivery of training programs for BPO partners to align on best practices and operational standards.
Assist in the preparation of reports and presentations for senior leadership regarding BPO performance and strategic initiatives.
Participate in cross-functional projects that impact broader operational goals beyond BPO enablement.
Contribute to risk management activities related to vendor operations and compliance.
Facilitate communication and knowledge sharing between internal teams and external partners.
Monitor industry trends and best practices to recommend enhancements to BPO strategies.
Provide mentorship and guidance to junior team members as needed.

Expected Education & Experience:

Bachelor’s degree or equivalent experience in Business, Healthcare Administration, Operations Management, or related field.
5 years overall professional experience, inclusive of 1-2 years of related project management, vendor management, or healthcare operations preferred.
Proven ability to manage complex vendor relationships and drive operational improvements.
Strong analytical skills with experience in performance measurement and data-driven decision-making.
Excellent communication and collaboration skills to work effectively across teams and with external partners.
Comfortable working in a hybrid environment with flexibility for remote and on-site work.
Willingness to travel up to 10% annually to support business needs.

About athenahealth

What we can do for you:

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity

","hiringOrganization":{"@type":"Organization","name":"athenahealth","sameAs":"https://www.athenahealth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boston MA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Senior Associate, Nexus, BPO Back Office","datePosted":"2025-08-20","description":"

Company Description

About MUFG Investor Services:

As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

#LI-Hybrid

Job Description

Within the Business Process Outsourcing (BPO) department, this team services hedge fund clients with portfolios comprised of equities, derivatives, and asset-backed securities. The position reports into the Associate Director, BPO and involves the preparation of performance and statistical reporting, and the review of NAV files prepared by third party administrators. In this role, you will work closely with clients, providing an excellent opportunity to gain appreciation of back-office activities from an investment manager's perspective. Other responsibilities include:

Review and approve administrator NAV Calculations for accuracy and completeness, liaising with the administrator to resolve any issues.
Calculate fund management and incentive fees according to the fund’s legal structure.
Analyze fund performance and class/investor allocations
Oversight of fund accounting activities, through maintenance of independent books and records, valuation, and reconciliation.
Supporting the client with investor requests, management reporting and other ad-hic queries
Collaborate with various departments to ensure accurate and timely maintenance of funds.
Produce other reporting as required to fulfill both internal and external requirements.
Train new team members (in person or remotely) on existing as well as new processes.

#LI-Hybrid

Qualifications

Qualifications

We are looking for someone with demonstrable experience in fund accounting who is interested in broadening their skill set in a Business Process Outsourcing role. Strong communication skills and proficiency in Microsoft Office are important as well as an understanding of accounting concepts. Additional qualifications include:

Experience in fund accounting for alternative investment funds
Client-facing experience with proven relationship management skills
Ability to work independently
Bachelors/Diploma in Accounting, Finance or a related field
Professional designation such as CPA/CFA (or in progress) would be considered an asset

Additional Information

Experience something Brilliantly Different with a career with MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking, and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

MUFG is an equal opportunity employer.

","hiringOrganization":{"@type":"Organization","name":"MUFG Investor Services","sameAs":"https://www.mufg-investorservices.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Halifax, NS, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Senior Associate, Nexus, BPO Back Office","datePosted":"2025-08-20","description":"

Company Description

About MUFG Investor Services:

#LI-Hybrid

Job Description

Review and approve administrator NAV Calculations for accuracy and completeness, liaising with the administrator to resolve any issues.
Calculate fund management and incentive fees according to the fund’s legal structure.
Analyze fund performance and class/investor allocations
Oversight of fund accounting activities, through maintenance of independent books and records, valuation, and reconciliation.
Supporting the client with investor requests, management reporting and other ad-hic queries
Collaborate with various departments to ensure accurate and timely maintenance of funds.
Produce other reporting as required to fulfill both internal and external requirements.
Train new team members (in person or remotely) on existing as well as new processes.

#LI-Hybrid

Qualifications

Qualifications

Experience in fund accounting for alternative investment funds
Client-facing experience with proven relationship management skills
Ability to work independently
Bachelors/Diploma in Accounting, Finance or a related field
Professional designation such as CPA/CFA (or in progress) would be considered an asset

Additional Information

Experience something Brilliantly Different with a career with MUFG Investor Services.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

MUFG is an equal opportunity employer.

","hiringOrganization":{"@type":"Organization","name":"MUFG Investor Services","sameAs":"https://www.mufg-investorservices.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Halifax, NS, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"BPO Manager","datePosted":"2025-08-03","description":"

The position requires a positive and customer friendly attitude. The successful candidate will demonstrate enthusiasm and a keen interest to learn and keep up to date with relevant new product releases and developments. You will have an ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues, and will provide 2nd level support for Oracle Hospitality applications, with a focus in providing solutions and troubleshooting product defects. This team works closely with our Cloud Operations, Sustaining Engineering & Development teams.

Provide 2nd line support globally for Oracle Hospitality customers and partners

This includes (and isn't limited to):

- OPERA V5 PMS (Property Management System)

- OPERA CLOUD PMS (Property Management System)

- R&A (Report & Analytics)

- OHIP (Hospitality Integration Platform)

- OPERA OXI (Exchange Interface)

- OPERA OEDS (Electronic Distribution Suite, such as OWS, ADS, GDS, HTNG, Kiosk)

Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service

• Keep up to date with new releases and new functionality

Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase

Committed to the delivery of outstanding service to customers

","hiringOrganization":{"@type":"Organization","name":"NTT DATA","sameAs":"https://nttdata.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram, HR, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"BPO Manager","datePosted":"2025-08-03","description":"

Provide 2nd line support globally for Oracle Hospitality customers and partners

This includes (and isn't limited to):

- OPERA V5 PMS (Property Management System)

- OPERA CLOUD PMS (Property Management System)

- R&A (Report & Analytics)

- OHIP (Hospitality Integration Platform)

- OPERA OXI (Exchange Interface)

- OPERA OEDS (Electronic Distribution Suite, such as OWS, ADS, GDS, HTNG, Kiosk)

Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service

• Keep up to date with new releases and new functionality

Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase

Committed to the delivery of outstanding service to customers

","hiringOrganization":{"@type":"Organization","name":"NTT DATA","sameAs":"https://nttdata.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram, HR, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"BPO Manager","datePosted":"2025-08-03","description":"

Provide 2nd line support globally for Oracle Hospitality customers and partners

This includes (and isn't limited to):

- OPERA V5 PMS (Property Management System)

- OPERA CLOUD PMS (Property Management System)

- R&A (Report & Analytics)

- OHIP (Hospitality Integration Platform)

- OPERA OXI (Exchange Interface)

- OPERA OEDS (Electronic Distribution Suite, such as OWS, ADS, GDS, HTNG, Kiosk)

Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service

• Keep up to date with new releases and new functionality

Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers

","hiringOrganization":{"@type":"Organization","name":"NTT DATA","sameAs":"https://nttdata.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram, HR, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"BPO Supervisor","datePosted":"2025-08-14","description":"

Medical Coding Team Lead:
In these roles, you will be responsible for:
•Expertise in specialties of ED Professional & Facility.
•Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
•Ensure adherence of coding guidelines within established productivity standards.
•Addressing coding related inquires for providers as needed, U.S. only.
•Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
•Provide supervision and direction to team and manage their day to day activities.
•Provide trend analysis of issues and solutions to customer.
•Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
•Maintain and ensure adherence to SOP guidelines by team members.
•Provide monthly feedback to team members on their performance.
•Provider guidance to the team members to effectively complete the assigned task.
•Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
•Ensure complete adherence to TAT and SLA’s as defined by the customer
•Maintain patient confidentiality and strict adherence to HIPAA

Required Skills for this role include:
•5+ years of experience working on Revenue Cycle Management regarding medical billing.
•Good understanding and working experience of End to End Claim Resolution model
•1 or more years of supervisory experience in Coding (medical billing).
•Excellent interpersonal, verbal and written communication skills
•Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
•Should have coding certificate (CPC, COC, CCS)
•Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.

**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

","hiringOrganization":{"@type":"Organization","name":"NTT DATA","sameAs":"https://nttdata.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chennai, TN, IN","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"BPO Quality Analyst","datePosted":"2025-07-16","description":"

ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our clients.

Responsibilities:

Develop and implement quality assurance standards and processes
Conduct regular audits to evaluate agent performance and compliance with established protocols
Identify areas for improvement and provide actionable feedback to agents and management
Create and maintain comprehensive documentation of quality-related processes and procedures
Collaborate with teams to develop and deliver training programs to enhance quality and performance
Stay updated with industry trends and best practices to continually improve quality assurance processes

Requirements

Previous experience as a Quality Assurance Specialist or similar role in a BPO environment
Strong analytical and problem-solving skills
Excellent attention to detail
Ability to thrive in a fast-paced and dynamic work environment
Excellent verbal and written English skills
Proficient in using quality assurance software and tools
Willing to work onsite in Makati
Amenable working night shift

Benefits

What can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives

","hiringOrganization":{"@type":"Organization","name":"ISTA Personnel Solutions","sameAs":"https://istasolutions.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Makati, Metro Manila, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"BPO Subject Trainer","datePosted":"2025-08-07","description":"

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Primary Responsibilities

Managing employees by providing feedback and coaching sessions within the purview of account processes.
Facilitate training based on the approved outline/curriculum for the account. \t\t\t
Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments. \t\t\t
Provides post-training support. \t\t\t\t\t
Document processes through recorded sessions.\t\t\t
Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge \t

Requirements

Minimum of 6 months in the BPO industry as a TRAINER
Strong computer skills with knowledge of Microsoft Excel/Google Sheets
Excellent verbal and written communication skills
Strong interpersonal skills
Excellent analytical skills
Strong problem-solving skills
Strong organizational skills
Ability to work well in a team environment.
Ability to work independently
Willing to work in a Nightshift
Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

Benefits

What can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives

","hiringOrganization":{"@type":"Organization","name":"ISTA Personnel Solutions","sameAs":"https://istasolutions.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Makati, Metro Manila, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":15,"item":{"@type":"JobPosting","title":"Global BPO Specialist","datePosted":"2025-08-07","description":"

About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

As a Global BPO Specialist,, you will be responsible for managing and scaling the relationship with our partner BPO- Business Processing Outsourcing and outsourced team to ensure high-quality onboarding and support delivery and work with our regional partners on continuous improvement initiatives for our outsourced partners.

This role requires strong relationship management skills, attention to detail, and a passion for delivering exceptional customer experiences. This is an exciting role for a dynamic, detail-oriented professional who thrives on solving problems, managing projects, and collaborating across global teams to deliver impact.

What You'll Do

Own day-to-day relationships with BPO support and onboarding teams across multiple regions and be the main communication bridge between both.

Define and manage KPIs, SLAs, and quality benchmarks in collaboration with Phorest stakeholders
Conduct regular business reviews and performance assessments and also monitor, report on, and continuously improve BPO KPIs (including customer satisfaction, onboarding speed/quality, adherence to process, and cost efficiency)
Budget management of all outsourcing costs, timings and billing.
Ensuring all BPO and outsourced partners adhere to compliance and legal requirements Globally.
Act as the primary escalation point for any partner delivery issues
Ensure clear documentation, process alignment, and consistent communication
Continuous improvement of existing processes, working with the regional teams and BPO leads.
Support expansion and standardization of onboarding projects across all regions, ensuring every new client receives a consistent, positive experience.
Collaborate with internal teams (CX, Product, Sales, Training) to optimise onboarding processes and address process gaps or regional differences.
Build and manage an ongoing training program, a knowledge base, SOP’s and product updates for our outsourced partners.
Project manage global rollout of onboarding initiatives and process improvements, from pilot to scale, coordinating stakeholders and holding BPOs accountable for delivery.
Analyse feedback and metrics to identify trends and opportunities for both the BPO and Phorest onboarding operations.
Act as a subject matter expert for regional onboarding requirements, process documentation, and change management relating to BPO-supported activities.
Ensure all outsourced members are set up for success with the right tools & systems access.

Cross-Functional Collaboration

Work closely with Customer Support, Product, Business Systems, and Regions to ensure partner teams are up-to-date on product changes and workflows
Champion customer experience by identifying and resolving pain points in the onboarding journey
Drive continuous feedback loops between partner teams and internal departments

Key Metrics for Success

Customers go live on time, with minimal issues and high satisfaction
Clear communication, timely handovers, and efficient coordination across teams
Onboarding processes are continuously refined to support global scale and consistency
Metrics such as onboarding CSAT, time to value, and first 90-day retention improve

Who You Are

Minimum 4 years of experience managing a BPO or outsourced operation, ideally in SaaS, tech, or customer-facing environments.
Prior experience supporting large-scale onboarding, implementation or customer success projects with a BPO—ideally globally or across multiple regions.
Strong project management skills, capable of coordinating complex, multi-stakeholder projects from start to finish.
Data-driven mindset, with the ability to interpret trends, surface issues, and propose actionable solutions.
Excellent communicator with strong relationship-building and stakeholder management abilities.
Comfortable working independently in a fast-paced, scaling business.
Proven problem-solver with high attention to detail; calm under pressure and focused on continuous improvement.
Willingness to travel, including international, as required.

Nice to Have

Experience in salon, spa, clinic, or SMB SaaS environments
Familiarity with Gainsight, Notion, Rocketlane, or similar onboarding platforms
Experience working with outsourced/BPO teams across time zones

Benefits

🧘Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

🦸‍♀️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼We care for your family and provide Enhanced Maternity and Paternity Benefits.

🌳We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

","hiringOrganization":{"@type":"Organization","name":"Phorest Salon Software","sameAs":"https://www.phorest.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Leatherhead, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Global BPO Specialist","datePosted":"2025-08-07","description":"

Hiring Location

This is a remote position. We are accepting applications from candidates in the following locations for this exciting opportunity:

USA: Arizona, Connecticut, Florida, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Utah
Canada: Ontario, Quebec

About Phorest

Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally – that’s one million salons and a billion-dollar company.

We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster.

The Opportunity

As a Global BPO Specialist, you will be responsible for managing and scaling the relationship with our partner BPO- Business Processing Outsourcing and outsourced team to ensure high-quality onboarding and support delivery and work with our regional partners on continuous improvement initiatives for our outsourced partners.

What You'll Do

Own day-to-day relationships with BPO support and onboarding teams across multiple regions and be the main communication bridge between both.
Define and manage KPIs, SLAs, and quality benchmarks in collaboration with Phorest stakeholders
Conduct regular business reviews and performance assessments and also monitor, report on, and continuously improve BPO KPIs (including customer satisfaction, onboarding speed/quality, adherence to process, and cost efficiency)
Budget management of all outsourcing costs, timings and billing.
Ensuring all BPO and outsourced partners adhere to compliance and legal requirements Globally.
Act as the primary escalation point for any partner delivery issues
Ensure clear documentation, process alignment, and consistent communication
Continuous improvement of existing processes, working with the regional teams and BPO leads.
Support expansion and standardization of onboarding projects across all regions, ensuring every new client receives a consistent, positive experience.
Collaborate with internal teams (CX, Product, Sales, Training) to optimise onboarding processes and address process gaps or regional differences.
Build and manage an ongoing training program, a knowledge base, SOP’s and product updates for our outsourced partners.
Project manage global rollout of onboarding initiatives and process improvements, from pilot to scale, coordinating stakeholders and holding BPOs accountable for delivery.
Analyse feedback and metrics to identify trends and opportunities for both the BPO and Phorest onboarding operations.
Act as a subject matter expert for regional onboarding requirements, process documentation, and change management relating to BPO-supported activities.
Ensure all outsourced members are set up for success with the right tools & systems access.

Cross-Functional Collaboration

Work closely with Customer Support, Product, Business Systems, and Regions to ensure partner teams are up-to-date on product changes and workflows
Champion customer experience by identifying and resolving pain points in the onboarding journey
Drive continuous feedback loops between partner teams and internal departments

Key Metrics for Success

Customers go live on time, with minimal issues and high satisfaction
Clear communication, timely handovers, and efficient coordination across teams
Onboarding processes are continuously refined to support global scale and consistency
Metrics such as onboarding CSAT, time to value, and first 90-day retention improve

Who You Are

Requirements

Minimum 4 years of experience managing a BPO or outsourced operation, ideally in SaaS, tech, or customer-facing environments.
Prior experience supporting large-scale onboarding, implementation or customer success projects with a BPO—ideally globally or across multiple regions.
Strong project management skills, capable of coordinating complex, multi-stakeholder projects from start to finish.
Data-driven mindset, with the ability to interpret trends, surface issues, and propose actionable solutions.
Excellent communicator with strong relationship-building and stakeholder management abilities.
Comfortable working independently in a fast-paced, scaling business.
Proven problem-solver with high attention to detail; calm under pressure and focused on continuous improvement.
Willingness to travel, including international, as required.

Nice to Have

Experience in salon, spa, clinic, or SMB SaaS environments
Familiarity with Gainsight, Notion, Rocketlane, or similar onboarding platforms
Experience working with outsourced/BPO teams across time zones

Benefits

🧘Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP, and wellness perks.

💰Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.

🤓Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning.

😎We like to have fun, build camaraderie through regular social events.

👯Phorest also encourages Employee Resource Groups, you will have the opportunity to join or champion a club, society, or group.

Phorest is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

","hiringOrganization":{"@type":"Organization","name":"Phorest Salon Software","sameAs":"https://www.phorest.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Philadelphia, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"BPO Operations Manager","datePosted":"2025-08-05","description":"

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The BPO Operations Manager is responsible for providing a productive and motivating working environment. They follow and implement the general strategy within the Team, leading and focusing on people development, team morale and performance, and the overall operation and function of the department.

\nAs a BPO Operations Manager, you will:\n

Collaborate with the Senior Manager/Head in accomplishing the overall goals of the division;
Create strategic plans, set long-term, medium-term, and short-term goals, and turn new ideas into projects;
Monitor BPO providers and deliverables;
Allocate projects and monitor progress, provide advice, and assist when needed;
Analyze, evaluate, and report on the overall results of the internal and outsourced operations (quantitative and qualitative metrics);
Collaborate with team leaders to ensure the smooth internal and external operations;
Monitor performance and needs of direct reports and overall performance of the department;
Be responsible for recruiting needs and processes;
Collaborate with the QC team in regards of the qualitative reports (agents/department evolution according to the KPIs);
Collaborate with internal teams such as Back Office, WFM, Training, among other internal teams, to guarantee delivery according to the KPIs;
Be updated regarding the customer service trends, tools, and practices.

What you’ll bring:

At least 5 years of experience in a relevant position in customer service management;
Knowledge of Lean Six Sigma Methodology is desirable;
Passion about customer service, with a data-driven approach and the ability to succeed in a dynamic environment;
Excellent organizational, communication, and interpersonal skills;
Self-motivation, autonomy in decision making, quick reaction to sudden incidents, efficiency, flexibility;
Excellent command of the English language (at least C1 level), both written and spoken;
Excellent command of the Filipino language;
Availability to travel as the role requires occasional face-to-face meetings with colleagues or to visit partners and/or third parties.

Kaizen Gaming Perks

🕑 Hybrid way of working
🏃 A buddy will support you with your onboarding
💸 Competitive pay and bonus scheme
⭐Developmental 360° feedback framework
📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
#LI-DK1

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

","hiringOrganization":{"@type":"Organization","name":"Kaizen Gaming","sameAs":"https://kaizengaming.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Manila, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"BPO Operations Manager","datePosted":"2025-08-04","description":"

We are Kaizen Gaming

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The BPO Operations Manager is responsible for providing a productive and motivating working environment. They are following and implementing the general strategy within the team, leading and focusing on people development, team morale and performance, overall operation and function of the department.

\nAs a BPO Operations Manager you will:

\n

Collaborate with the head/director in accomplishing the overall goals of the division;
Create strategic plans, set long-, medium- and short-term goals and turn new ideas to projects;
Monitor BPO providers and deliverables;
Allocate projects and monitors progress, provide advice and assist when needed;
Analyze, evaluate and report for the overall results of the internal and outsource operations (quantitative and qualitative metrics);
Collaborate with supervisor and team leaders to ensure the smooth internal and external operation;
Monitor performance and needs of direct reports and overall performance of the department;
Responsible for recruiting needs and processes;
Collaborate with the QC team in regards of the qualitative reports (agents/ department evolution according to the KPIs);
Be updated regarding the customer service trends, tools and practices.

What you’ll bring

At least 5 years of experience in a relative position in customer service management;
Knowledge of Lean Six Sigma Methodology is desirable;
Passionate about Customer Service, with a data-driven approach and the ability to succeed in a dynamic environment;
Excellent organizational, communication, and interpersonal skills;
Self-motivated, autonomy in decision making, quick reaction to sudden incidents, efficient, flexible;
Available to travel as the role requires occasional face-to-face meetings with colleagues or to visit partners and/or 3rd parties.
Excellent command of Greek & English.

Kaizen Gaming Perks

🕑 Hybrid way of working
🏃 A buddy will support you with your onboarding
💸 Competitive pay and bonus scheme
👩‍⚕️ Private health insurance for you and your family
💰 Monthly meal allowance
🚗 Commuting allowance
⭐Developmental 360° feedback framework
📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
#LI-NK2

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

","hiringOrganization":{"@type":"Organization","name":"Kaizen Gaming","sameAs":"https://kaizengaming.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Accra, Ghana","addressCountry":"Ghana","addressRegion":"Africa"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"BPO Operations Manager","datePosted":"2025-08-02","description":"

We are Kaizen Gaming

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The BPO Operations Manager is responsible for providing a productive and motivating working environment. They follow and implement the general strategy within the Team, leading and focusing on people development, team morale and performance, and the overall operation and function of the department.

\nAs a BPO Operations Manager, you will:\n

Collaborate with the Senior Manager/Head in accomplishing the overall goals of the division;
Create strategic plans, set long-term, medium-term, and short-term goals, and turn new ideas into projects;
Monitor BPO providers and deliverables;
Allocate projects and monitor progress, provide advice, and assist when needed;
Analyze, evaluate, and report on the overall results of the internal and outsourced operations (quantitative and qualitative metrics);
Collaborate with team leaders to ensure the smooth internal and external operations;
Monitor performance and needs of direct reports and overall performance of the department;
Be responsible for recruiting needs and processes;
Collaborate with the QC team in regards of the qualitative reports (agents/department evolution according to the KPIs);
Collaborate with internal teams such as Back Office, WFM, Training, among other internal teams, to guarantee delivery according to the KPIs;
Be updated regarding the customer service trends, tools, and practices.

What you’ll bring:

At least 5 years of experience in a relevant position in customer service management;
Knowledge of Lean Six Sigma Methodology is desirable;
Passion about customer service, with a data-driven approach and the ability to succeed in a dynamic environment;
Excellent organizational, communication, and interpersonal skills;
Self-motivation, autonomy in decision making, quick reaction to sudden incidents, efficiency, flexibility;
Excellent command of the English language (at least C1 level), both written and spoken;
Availability to travel as the role requires occasional face-to-face meetings with colleagues or to visit partners and/or third parties.

Kaizen Gaming Perks

🏃 A buddy will support you with your onboarding
💸 Competitive pay and bonus scheme
👩‍⚕️ Private health insurance for you and your family
💰 Monthly meal allowance
⭐Developmental 360° feedback framework
📚 Unlimited access to Udemy & continuous training

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

","hiringOrganization":{"@type":"Organization","name":"Kaizen Gaming","sameAs":"https://kaizengaming.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bogotá, Colombia","addressCountry":"Colombia","addressRegion":"South America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"BPO District Manager","datePosted":"2025-08-04","description":"

Begin a New Sales Career at ADP. ADP is a global leader in Human Capital Management (HCM) helping over 600,000 companies across the globe manage their most valuable asset -- their employees. For 60 years, we've led the way in defining the future of business outsourcing solutions. We remain one of the world's most innovative, diverse and admired companies to work for today. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage.
Every day, our amazing sales team provides over 40 innovative solutions to their clients, gaining their trust and a long-term partnership. When you join us, you'll be part of a high-performing team that truly values your contributions, and in return, rewards you handsomely.

RESPONSIBILITIES:

Major Accounts Sales:

As a Major Accounts District Manager, you will identify and cultivate new business opportunities by driving strategic HCM initiatives within organizations containing 50-999 employees. You must be able to effectively work with internal and external partners, independently manage a full sales cycle, and accurately forecast sales while managing a pipeline four times your assigned quota. We are seeking high energy District Managers with previous experience selling a robust solution in a fast paced environment. At ADP, you will have the opportunity to sell our entire suite of 40+ solutions and services to C-level Executives without vertical boundaries. You will be able to grow your own business while still having the support of exceptional sales leadership, continual sales training, advancement opportunities, and industry-leading compensation, benefits and rewards.

Additional responsibilities include the following:

Consistently achieve/exceed an annual sales quota; selling to both new accounts as well as existing ADP clients. Must be proficient in both elements.
Develop and execute territory business plans to define your strategies and tactics for success .
Develop strong relationships and collaborate closely with internal channels and product partners;
Optimizing \"center of influence\" to best fit client needs during the sales process, including shared sales credit.
Ability to work independently as well as collaboratively with a team to drive HCM expansion with new/existing clients.
Expand your network by working with external partners to gain access to industry knowledge as well as other key C-Level decision makers

ADP believes in setting you up for success. As such, appropriately ramped quotas are assigned to all first year District Managers.

Minimum Qualifications:

* Associates Degree preferred
* Minimum of 2+ years of quota carrying, outside business-to-business sales experience, with proven proficiency in selling and presentation skills, prospecting, and territory management
* Track record of over achieving quota
* Ability to work in a fast pace, team environment
* New Business sales experience

Preferred Qualifications:
* Bachelor's Degree or higher
* Minimum 3- 10 years of relevant experience in HCM, technology, business equipment, uniform, or software sales
* In depth understanding of strategic sales processes
* Strong communication and presentation skills to C-suite level executives
* Ability to leverage social media to promote thought leadership ideas and drive business development opportunities in your local market
* Utilize established network connections
* Strong business acumen with the ability to understand multiple industry issues and potential ways to integrate ADP's HCM solutions

ADP works hard every day to bring value to our clients, our associates, and the global community. Please visit our Featured Awards and Industry Recognition page to learn more about what people are saying about ADP. http://www.adp.com/who-we-are/awards-and-recognitions.aspx
Related Searches: Sales, Marketing, Territory, Region, District, Customer Service, Business-to-Business, Resume, Interview, Job Description, Position, Jobs, Work, Major Accounts, Major markets, Mid-Size Accounts, Hunter

\n\nQualifications\n

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Bachelor's Degree or higher
3- 10 years of relevant experience in HCM, technology, business equipment, uniform, or software sales
Track record of over achieving quota
Ability to work in a fast pace, team environment
New Business sales experience
In depth understanding of strategic sales processes
Strong communication and presentation skills
Established network connections
Strong business acumen with the ability to understand multiple industry issues and potential ways ADP can assist

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $77,900.00 - $171,300.00 / Year

","hiringOrganization":{"@type":"Organization","name":"Gold's Gym","sameAs":"https://www.goldsgym.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Elk Grove Village, IL, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"BPO District Manager","datePosted":"2025-08-04","description":"ADP is hiring a Major Account Business Process Outsourcing Sales Representative.\n \nThanks for clicking! Let us tell you some more...\n

Are you high-reaching and unstoppable, with a can't-stop-won't-stop attitude and an urge to persevere until you get the job done?
Is your desire to learn and grow insatiable?
Most importantly, do you love people and thrive in a fast-paced, team environment?

\n \nWell, then you might be just the person we're looking for!\n \n \nWHAT YOU'LL DO: Responsibilities
Drive Our Business Forward\n

Overlay Major Account Sales Representatives within a geographic territory to close sales, win business, and reach sales goals.

\nTurn Prospects into Loyal Clients and Raving Fans\n

Implement a top-down sales strategy targeting Presidents, CEOs, CFOs, and Owners to build a network with C-level executives. Now that's what we call networking.

\nDeepen Relationships Across the ADP Family\n

In addition to cloud-based HR solutions, strategically cross-sell with other ADP associates by putting the spotlight on ADP's shiny, new products, and solutions. Wait... there's more!

\nCollaborate Daily\n

Serve as a trusted advisor to your clients.
Develop and maintain relationships with other internal groups within the territory. #WorkSmarter

\n \nEXPERIENCE YOU'LL NEED: Required Qualifications\n

5+ years of quota carrying, outside business-to-business sales experience
An impressive track record of closing sales, winning clients, and managing a territory, as well as stellar presentation skills to C-suite level executives
Track record of over-achieving quota while managing a complex sales process
Ability to work in a fast-paced, team environment
Demonstration of successful internal and external partnership in past sales roles

\nQualifications\nBONUS POINTS FOR THESE: Preferred Qualifications\n

5-10 years of relevant experience in HCM, technology, business equipment, finance, accounting or software sales
Ability to leverage social media to promote thought leadership ideas and drive business development opportunities in your local market
Established network
Strong business acumen
Thrives under pressure

\n \nYOU'LL LOVE WORKING HERE BECAUSE YOU CAN:\n

Make your mark. We want you to challenge things and are open to fresh ideas.
Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
Find meaning. Feel good as you do work that accelerates progress for employees in organizations all over the world.
Become a certified \"smarty pants.\" Ongoing training and development opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
Balance work and personal time like a boss. Resources and flexibility to more easily integrate your work and your life.
Get paid to pay it forward. Company-paid time off to volunteer for causes you care about.

\nIf you've made it down this far, we have to ask: What are you waiting for? Apply now!","hiringOrganization":{"@type":"Organization","name":"Gold's Gym","sameAs":"https://www.goldsgym.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta, GA, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"Senior BPO Specialist","datePosted":"2025-08-08","description":"

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

職責:

負責審查及掃描提交的文件
進行資料輸入或資料修改

工作要求:

2年或以上相關工作經驗
能理解繁體中文和英文
中英文電腦操作

Category: Operations Group

","hiringOrganization":{"@type":"Organization","name":"Iron Mountain","sameAs":"https://www.ironmountain.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"HKG-IM Hong Kong 3 Kin Tai Street","addressCountry":"Hong Kong","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"Operations Manager (BPO)","datePosted":"2025-08-08","description":"

WorkNomads is scouting for a talented Operations Manager ideally with knowledge in Dutch or French to manage a growing BPO project in the payment solutions industry. You will be responsible for managing, leading and motivating a sales team in order to reach the client’s targets. You will play a crucial role in stimulating the sales performance of the team through detailed performance analysis and close follow-up of the team.

We are seeking an Operations Manager to join us at our WorkNomads base in Sofia, Bulgaria.

Tasks/duties:

Manage a team of sales specialists, Subject Matter Experts & Team Leads.
Setting clear targets and goals for the team & monitoring the performance
Ability to work in a multi-company environment and comply with all parties
Taking responsibility for the team by - motivating, leading and coaching them to develop their sales skills & techniques
Communicate with both the team, client and all stakeholders in a clear and professional manner
Analyze data, identify market trends and take the opportunities to grow and improve results
Maintaining client relationships
Reporting on the team results to stakeholders & implementing actionable plans where needed
Uphold quality levels of the team as well as company values in the day-to-day operations
Coordinate with the Finance team to prepare the invoicing for the project
Coordinate with the technical development team to innovate the way of working

Required skills/qualifications:

Languages: Fluency in English is mandatory and Dutch/French is a big plus
At least three years of experience in team management and telesales or customer care
Extraordinary communication and interpersonal skills; ability to adapt to a wide variety of personalities and working styles
Strong leadership and motivation skills
Analytic mindset with attention to detail to translate data into easy-to-digest ideas and actions
Result-oriented professional with the ability to work under pressure and meeting targets
Ability to anticipate and handle proactively, and using this ability to your advantage
Ability to be process-focused and think strategically
Strong conflict management and de-escalation skills
Be up to date with latest trends and development opportunities in the industry with the ability to attend trainings and workshops to increase your knowledge
Bachelor’s degree in business, marketing or other related profile; or equivalent experience

Highly skilled with Excel and other MS Office products
Good understanding of CRM systems, telephone systems and high affinity with digital sales

Our recipe for a great life in Bulgaria:

The opportunity to participate in our new nomadic economy, instead of watching it happen from the side-lines
A personalized career development program
An environment where your opinion matters, and you manage your own work-life balance
International and dynamic workplace
Onsite access to co-working spaces, meeting rooms, an event rooftop, communal kitchens, sports, and leisure areas & parking
Competitive remuneration and social welfare package (25 days annual paid leave, private health insurance, and various community benefits and events)
Low cost of living in parallel with low personal income tax, growing your purchasing power to wine, dine and travel & work abroad & remote!

= TOTAL(LY): amazing life & work with WorkNomads

About the docking station:

WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs.

Interest piqued? Join us!

We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.

","hiringOrganization":{"@type":"Organization","name":"WorkNomads","sameAs":"https://www.worknomads.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sofia, Bulgaria","addressCountry":"Bulgaria","addressRegion":"Europe"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"BPO Operations Manager","datePosted":"2025-08-15","description":"

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Operations Manager do?

Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we hire the best of the best, after all, we are an excellent company so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like to be an Operations Manager.

Imagine working with one thing on your mind: in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing your department believes in: providing the best possible customer experience to your clients.

Responsibilities:

Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting to the Sr. Operations Manager.
FTE Management min 90
Advanced finance knowledge: Billing, invoicing.
Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).
You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
Advanced Coaching Structure
Manage shrinkage to meet company goals and expectations (10%)
You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).
We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
Teammate Engagement Planning & Execution Skills with and without a budget.
You will be responsible for interviewing Team Leads. You will also promote department culture.
Ability to multitask and manage multiple clients at the same time
Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
Ensure compliance with current legal requirements applicable to the OSHMS.
Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.
Collaborate in the development of activities for the prevention of work accidents and occupational diseases, as well as health promotion, in conjunction with the HSEQ area.
Guarantee and allow the participation of workers and their representatives before the Joint Committee or Health and Safety at Work Oversight and also that the latter function and have the time and other necessary resources.
Inform workers and/or contractors, the representatives before the COPASST, the development of all stages of the SG-OSH, and also evaluate the recommendations emanating from them.
Ensure the training of workers in the aspects of occupational health and safety, within the working day.
Inform the COPASST and Coexistence Committee of any new development that may affect the correct performance of the OSH Management System.
Ensure compliance with established OSHMS programs and plans.
Review the OSHMS at least once a year.
Maintain communication with the personnel to know their needs in terms of Occupational Safety and Health.
Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task.
Allow the participation of their collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE, and/or the organization in OSH aspects.
Set an example in complying with all the Safety Standards and procedures of the SG.
Properly use and take care of personal protection elements, personal protection equipment, and protection systems provided by COPASST, the
equipment and protection systems provided and implemented by the company if applicable to the position.
Ensure the good order and cleanliness of their area.
Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products, and others that may affect safety and health.
To take integral care of their health and to perform work activities safely.
Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee.
Participate and contribute to the fulfillment of the OSH objectives.
Communicate all suggestions and consult all concerns related to occupational health and safety.
Before starting any activity, identify and analyze risk situations and report to the OSH manager if necessary.
Make rational use of paper, water, energy, and natural resources.
Elect or be elected as a member of the Copasst or Coexistence Committee.
Participate in the identification of hazards, evaluation, and risk assessment.
Know and apply the actions described in the emergency plan.

What we’re looking for:

Two plus years of managing supervisors in the call center environment
One plus year of client management experience
(nice to have) Bachelor's degree in business administration or management
Excellent communication and presentation skills

Job Expectations:

This application will be used for positions that are located on-site at one of our offices in Colombia.
We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs

Competencies:

Strategic Planning
Process Improvement
Resource Management
Performance Metrics
Team Leadership
Client Relationship
Risk Management
Stakeholder Management
Decision Making
Communication Skills

Do you have what it takes to become an Operations Manager?

About TaskUs

TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an equal-opportunity employer

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

","hiringOrganization":{"@type":"Organization","name":"TaskUs","sameAs":"https://www.taskus.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"MEX - Puebla - Vibrant Town, Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Recruiter- BPO/Healthcare","datePosted":"2025-08-19","description":"

Healthcare Recruiter

About this Position

We are looking to scale this recruitment team exponentially in the near future. This is a key position that will kick start that growth. If you are looking at aggressive growth for your career and have extraordinary head hunting and team management skills – we are interested in speaking with you.

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them.
4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!

Working at Neolytix

At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun!

Complimentary Medical Coverage for your Family & dependents
Retirements Savings Plan
Life & Disability Insurance
Work with diverse team members across countries & cultures
Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts

Job Description

Available to work with a 4 hours overlap to US business hours
Join social media groups and professional networks and interact with potential candidates
Advertise open positions to external networks
Ask for referrals from current employees, acquaintances and industry professionals
Maintain organized databases with candidates’ data
Attend job fairs and organize career events
Keep in touch with past applicants
Use Boolean search to look for qualified candidates for hard-to-fill roles
Conduct benchmark research on compensation and benefits for various positions and seniority levels
Measure source of hire and time-to-fill for each role
Research and recommend new sourcing tools and techniques
Build a scalable process to learn and consult with clients on their hiring requirement
Build hiring requirement based on your recruitment experience and client requirements
Screen and interview profiles/ candidates
Contact applicants, be proactive in providing a hiring status to applicants and work to build a stellar reputation for hiring services
Report performance on hiring for clients on a weekly basis
Report overall hiring performance across all clients to management on a weekly and monthly basis
Participate in Client meetings and business reviews
Support internal Neolytix teams to drive cross sell for RPO in other healthcare accounts
Create content, promotions to help in cross selling and promoting RPO sub services from Neolytix
Build strategies for hiring specific profiles (US Healthcare providers like Doctors, Nurses, Lab Tech’s, Office support staff etc)
Network through industry contacts, association memberships, trade groups, social media, and employees.
Improve hiring process and make it more efficient by measuring and reporting on key KPI’s
Pursue a Revenue target for RPO services

Skill Set & Experience Requirements

Highly Preferred - Past experience of hiring Providers for the US Healthcare Market
Proven work experience of at least 5 years as a Headhunter, Recruiter or similar
Advanced knowledge of sourcing techniques (including Boolean search)
Hands-on experience with sourcing tools (e.g. resume databases and portfolio sites)
Familiarity with HR databases and Applicant Tracking Systems (ATSs)
Excellent communication and persuasion abilities (particularly when making cold calls and sending recruiting emails)
Time-management skills with the ability to handle multiple open roles simultaneously
Good decision-making skills
Excellent interpersonal communication skills
Strong social aptitude and ability to build relationships
Technical knowledge to be able to talk to Clients and understand qualifications
Technical knowledge to be able to talk to job prospects and understand qualifications

","hiringOrganization":{"@type":"Organization","name":"Neolytix","sameAs":"https://neolytix.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasig, Metro Manila","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Gerente SR BPO","datePosted":"2025-08-14","description":"

Acerca de: Liderar y gestionar integralmente el área de BPO, asegurando la continuidad, eficiencia y mejora continua de los servicios de soporte operativo y de producción a través de la coordinación estratégica de los equipos nivel 2 y/o nivel 3 de operaciones de TI, garantizando la atención oportuna a los servicios, incidencias e implementación de soluciones especializadas en integridad y disponibilidad de datos, contribuyendo a la estabilidad, calidad y alineación de los servicios de TI con los objetivos del negocio.

Responsabilidades:

- Gestionar y supervisar las gerencias de los equipos nivel 2 y/o nivel 3, para asegurar la atención efectiva y oportuna de incicencias y solicitudes de servicio.
- Identificar y reportar riesgos potenciales que puedan afectar la operación de BPO.
- Validar que las estrategias de las gerencias a su cargo se apeguen a los objetivos del área y al cumplimiento de normas, políticas, gobierno de datos y control interno de la empresa.
- Establecer, revisar, validar y mejorar indicadores para todos los niveles dentro de su alcance, asegurando el cumplimiento de los acuerdos de nivel de servicio.
- Colaborar y participar con otras áreas de TI y del negocio para entender necesidades, identificar oportunidades de mejora y garantizar la alineación con los servicios que se ofrecen en BPO.
- Gestionar la capacidad operativa y técnica del equipo asegurando recursos suficientes, capacitación continua y desarrollo profesional del personal a cargo.
- Actuar como punto de escalación para incidentes críticos o problemas de alto impacto, coordinando la comunicación y resolución con los equipos involucrados.
- Proponer e implementar mejoras tecnológicas y operativas, que permitan una operación mas robusta, eficiente y adaptable.
- Asegurar que la estrategia de documentación implementada sea la adecuada en procesos, soluciones y mejoras aplicadas para facilitar el aprendizaje organizacional y la trazabilidad.
- Promover la eficiencia operativa mediante iniciativas de automatización, estandarización y mejora continua de los servicios que BPO ofrece.

Requisitos:

- Haber liderado equipos de resolución de incidencias minimo 3 años.
- Implementación de procesos de mejora continua (Lean, Six Sigma, etc).
- Coordinación de soluciones técnicas complejas y manejo de escalaciones críticas.
- Análisis de indicadores y toma de decisiones basadas en datos.
- Interacción con áreas de negocio y liderazgo en entornos de alta exigencia.

Estudios:

-Maestría en Tecnologías de la información, eCommerce, Administración de Negocios, Administración de Proyectos.
-Ingeniería en Sistemas Computacionales, Licenciatura en Informática, carreras afínes.

Certificaciones deseables:
- Certificación ITIL (Information Technology Infrastructure Library)
- COBIT (Gobierno de TI)
- PMP o Scrum Master (Gestión de Proyectos)
- Análitica de Datos
- Certificaciones técnicas (SQL, AWS, etc)

Beneficios:
● Sueldo base
● Fondo de ahorro
● Descuentos en compras de muebles y ropa
● Incentivos
● Aguinaldo
● Vacaciones
● Prima vacacional
● Reparto de utilidades
● Día libre de cumpleaños
● Becas para estudio
● Útiles escolares
● Club de protección familiar
● Ambiente de trabajo agradable
● Entre otros beneficios y prestaciones

\n\n Grupo empresarial de capital mexicano fundado en Culiacán, Sinaloa. En 2021 cumple 80 años mejorando la vida de millones de mexicanos. Tiene presencia en todos los estados del país, cuenta con 113,000 colaboradores y es uno de los 10 principales empleadores de la República Mexicana. Se integra por tres unidades de negocio: Tiendas Coppel, Afore Coppel y BanCoppel. \n\n\n
\n\n\n \"En Grupo Coppel somos una comunidad en donde la dignidad humana prevalece sobre cualquier otra condición, por ese motivo apoyamos la inclusión, la diversidad y la igualdad de oportunidades sin hacer diferencia por raza, lugar de origen, religión, creencias, edad, imágen, orientación sexual, identidad de género, discapacidad, etc.\"","hiringOrganization":{"@type":"Organization","name":"Coppel","sameAs":"https://www.coppel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"Gerente SR BPO","datePosted":"2025-08-14","description":"

Responsabilidades:

Requisitos:

Estudios:

\n\n Grupo empresarial de capital mexicano fundado en Culiacán, Sinaloa. En 2021 cumple 80 años mejorando la vida de millones de mexicanos. Tiene presencia en todos los estados del país, cuenta con 113,000 colaboradores y es uno de los 10 principales empleadores de la República Mexicana. Se integra por tres unidades de negocio: Tiendas Coppel, Afore Coppel y BanCoppel. \n\n\n
\n\n\n \"En Grupo Coppel somos una comunidad en donde la dignidad humana prevalece sobre cualquier otra condición, por ese motivo apoyamos la inclusión, la diversidad y la igualdad de oportunidades sin hacer diferencia por raza, lugar de origen, religión, creencias, edad, imágen, orientación sexual, identidad de género, discapacidad, etc.\"","hiringOrganization":{"@type":"Organization","name":"Coppel","sameAs":"https://www.coppel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Gerente Sr BPO","datePosted":"2025-08-13","description":"

Gestionar y coordinar a las Gerencias de desarrollo de Grupo Coppel con el fin de asegurar el cumplimiento de los proyectos de acuerdo al plan y a los objetivos establecidos y asegurar la alineación a los ejes y prioridades estratégicas del Grupo.

Responsabilidades:

Planificar los cambios tecnológicos a corto, mediano y largo plazo con el objetivo de asegurar el desarrollo de soluciones tecnológicas corporativas alineadas a las necesidades del Grupo.
Evaluar y administrar proyectos de desarrollo de sistemas relacionados con proveedores externos para el correcto funcionamiento de los mismos.
Delegar la correcta toma de decisiones del personal a su cargo y seguimiento a éstas para su óptima ejecución.
Generar retroalimentación de los proyectos realizados por la coordinación a Gerente Nacional.
Presentar avances de proyectos a los clientes de las peticiones que se encuentran en desarrollo y que se instalaron en ese periodo para trabajar colaborativamente con el negocio.
Promover la innovación de nuevas tecnologías para aportar al beneficio tecnológico de la empresa.

Requisitos:

3 años como Coordinador de Gerentes en áreas de Sistemas enfocados a Desarrollos, en empresa nacional y/o internacional.
Certificación PMP
Ágil (SCRUM MASTER)
SAFe.
Plataformas tecnologicas: Protheus, Hasar y VTEX.
Inglés básico-intermedio.

Escolaridad requerida:

Licenciatura en Informática, Sistemas Computacionales, Ingeniería en Sistemas, Ingeniería Industrial, Administración de Empresas..

Beneficios:

Sueldo base
Fondo de ahorro
Descuentos en compras de muebles y ropa
Aguinaldo
Vacaciones
Prima vacacional
Reparto de utilidades
Día libre de cumpleaños
Becas para estudio
Útiles escolares
Club de protección familiar
Ambiente de trabajo agradable
Entre otros beneficios y prestaciones

\n\n Grupo empresarial de capital mexicano fundado en Culiacán, Sinaloa. En 2021 cumple 80 años mejorando la vida de millones de mexicanos. Tiene presencia en todos los estados del país, cuenta con 113,000 colaboradores y es uno de los 10 principales empleadores de la República Mexicana. Se integra por tres unidades de negocio: Tiendas Coppel, Afore Coppel y BanCoppel. \n\n\n
\n\n\n \"En Grupo Coppel somos una comunidad en donde la dignidad humana prevalece sobre cualquier otra condición, por ese motivo apoyamos la inclusión, la diversidad y la igualdad de oportunidades sin hacer diferencia por raza, lugar de origen, religión, creencias, edad, imágen, orientación sexual, identidad de género, discapacidad, etc.\"","hiringOrganization":{"@type":"Organization","name":"Coppel","sameAs":"https://www.coppel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Culiacán, Sinaloa, Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"Gerente Sr BPO","datePosted":"2025-08-13","description":"

Responsabilidades:

Planificar los cambios tecnológicos a corto, mediano y largo plazo con el objetivo de asegurar el desarrollo de soluciones tecnológicas corporativas alineadas a las necesidades del Grupo.
Evaluar y administrar proyectos de desarrollo de sistemas relacionados con proveedores externos para el correcto funcionamiento de los mismos.
Delegar la correcta toma de decisiones del personal a su cargo y seguimiento a éstas para su óptima ejecución.
Generar retroalimentación de los proyectos realizados por la coordinación a Gerente Nacional.
Presentar avances de proyectos a los clientes de las peticiones que se encuentran en desarrollo y que se instalaron en ese periodo para trabajar colaborativamente con el negocio.
Promover la innovación de nuevas tecnologías para aportar al beneficio tecnológico de la empresa.

Requisitos:

3 años como Coordinador de Gerentes en áreas de Sistemas enfocados a Desarrollos, en empresa nacional y/o internacional.
Certificación PMP
Ágil (SCRUM MASTER)
SAFe.
Plataformas tecnologicas: Protheus, Hasar y VTEX.
Inglés básico-intermedio.

Escolaridad requerida:

Licenciatura en Informática, Sistemas Computacionales, Ingeniería en Sistemas, Ingeniería Industrial, Administración de Empresas..

Beneficios:

Sueldo base
Fondo de ahorro
Descuentos en compras de muebles y ropa
Aguinaldo
Vacaciones
Prima vacacional
Reparto de utilidades
Día libre de cumpleaños
Becas para estudio
Útiles escolares
Club de protección familiar
Ambiente de trabajo agradable
Entre otros beneficios y prestaciones

\n\n Grupo empresarial de capital mexicano fundado en Culiacán, Sinaloa. En 2021 cumple 80 años mejorando la vida de millones de mexicanos. Tiene presencia en todos los estados del país, cuenta con 113,000 colaboradores y es uno de los 10 principales empleadores de la República Mexicana. Se integra por tres unidades de negocio: Tiendas Coppel, Afore Coppel y BanCoppel. \n\n\n
\n\n\n \"En Grupo Coppel somos una comunidad en donde la dignidad humana prevalece sobre cualquier otra condición, por ese motivo apoyamos la inclusión, la diversidad y la igualdad de oportunidades sin hacer diferencia por raza, lugar de origen, religión, creencias, edad, imágen, orientación sexual, identidad de género, discapacidad, etc.\"","hiringOrganization":{"@type":"Organization","name":"Coppel","sameAs":"https://www.coppel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Culiacán, Sinaloa, Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"Gerente Sr BPO","datePosted":"2025-08-13","description":"

Responsabilidades:

Planificar los cambios tecnológicos a corto, mediano y largo plazo con el objetivo de asegurar el desarrollo de soluciones tecnológicas corporativas alineadas a las necesidades del Grupo.
Evaluar y administrar proyectos de desarrollo de sistemas relacionados con proveedores externos para el correcto funcionamiento de los mismos.
Delegar la correcta toma de decisiones del personal a su cargo y seguimiento a éstas para su óptima ejecución.
Generar retroalimentación de los proyectos realizados por la coordinación a Gerente Nacional.
Presentar avances de proyectos a los clientes de las peticiones que se encuentran en desarrollo y que se instalaron en ese periodo para trabajar colaborativamente con el negocio.
Promover la innovación de nuevas tecnologías para aportar al beneficio tecnológico de la empresa.

Requisitos:

3 años como Coordinador de Gerentes en áreas de Sistemas enfocados a Desarrollos, en empresa nacional y/o internacional.
Certificación PMP
Ágil (SCRUM MASTER)
SAFe.
Plataformas tecnologicas: Protheus, Hasar y VTEX.
Inglés básico-intermedio.

Escolaridad requerida:

Licenciatura en Informática, Sistemas Computacionales, Ingeniería en Sistemas, Ingeniería Industrial, Administración de Empresas..

Beneficios:

Sueldo base
Fondo de ahorro
Descuentos en compras de muebles y ropa
Aguinaldo
Vacaciones
Prima vacacional
Reparto de utilidades
Día libre de cumpleaños
Becas para estudio
Útiles escolares
Club de protección familiar
Ambiente de trabajo agradable
Entre otros beneficios y prestaciones

\n\n Grupo empresarial de capital mexicano fundado en Culiacán, Sinaloa. En 2021 cumple 80 años mejorando la vida de millones de mexicanos. Tiene presencia en todos los estados del país, cuenta con 113,000 colaboradores y es uno de los 10 principales empleadores de la República Mexicana. Se integra por tres unidades de negocio: Tiendas Coppel, Afore Coppel y BanCoppel. \n\n\n
\n\n\n \"En Grupo Coppel somos una comunidad en donde la dignidad humana prevalece sobre cualquier otra condición, por ese motivo apoyamos la inclusión, la diversidad y la igualdad de oportunidades sin hacer diferencia por raza, lugar de origen, religión, creencias, edad, imágen, orientación sexual, identidad de género, discapacidad, etc.\"","hiringOrganization":{"@type":"Organization","name":"Coppel","sameAs":"https://www.coppel.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Culiacán, Sinaloa, Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"BPO Partner Lead","datePosted":"2025-08-13","description":"

Job Title

BPO Partner Lead

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Closing Date

26 August 2025

The BPO partner lead will report to the BPO operations manager and will be responsible for supporting the offshore contact centre from a performance and support perspective.This role will be responsible for reviewing, monitoring, engineering and optimising our core contractual KPI’s with the aim of making our operational teams more efficient. You’ll engage with subject matter experts and key stakeholders to make decisions that influence the best service for our customers, You will monitor and review BPO performance daily engaging with wider teams to ensure the overall success of customer satisfaction.What you'll be doing?

Continually review, monitor and evaluate the contractual performance metrics and support/build action plans as required.
Accountable for customer feedback and sharing process improvements with the journey and training teams.
Collaborate with other partner leads within the team to ensure updates are aligned and support where required.
Leading/engaging with key stakeholders internally and externally around performance and improvement plans from tracking contractual performance KPIs.
Working closely with Training & Quality teams to ensure that appropriate governance processes (including change management) are implemented to ensure adherence to business processes by our teams.
Working closely with the Process and Training team in supporting the review and sign off for new training materials, formal procedures and guidance documents and ensuring BPOs land this with their colleagues..
Undertake and coordinate analysis of performance. Report and present back on any findings with proposals aligned to this.
Work collaboratively with Strategic Change team to plan, implement and measure impact of tactical / strategic process improvements.

Let's find out about you?

Problem Solving – Critical thinking with the ability identify performance issues and opportunities whilst ensuring to solve problems/issues quickly and effectively by holding the BPO teams accountable.
Communication - Strong communication skills, both written and verbal, with the ability to effectively work with cross-functional teams and understand the key KPIs and business processes.
Analytical – Detail oriented with a focus on accuracy, consistency and quality with an ability to analyse data and form recommendations.
Organisational Skills – Strong organisational and time management skills with the ability to comfortably manage multiple initiatives at once.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

Discretionary company bonus
Company pension up to 7% matched
15% colleague discount in store and online
Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

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Work Setup: On-site (Shift Schedule)

Locations: Davao City / Pasay City / Angeles, Pampanga / Cubao, QC / Alabang, Muntinlupa / San Nicolas, Ilocos Norte

Industry: BPO

Base Salary: PHP 18,000 - 28,000

At Likha Careers, we believe in creating opportunities for individuals at all career stages to succeed in the field of customer service. Whether you're a seasoned professional or just starting your journey in customer service, our exclusive talent network offers a pathway to explore current opportunities and prepare for future roles that align with your skills and aspirations.

Explore Diverse Customer Service Roles, Including:

Auto Insurance: Assist customers in understanding their auto insurance options and effectively manage their inquiries and claims.
Customer Service: Manage individual customer accounts, addressing inquiries, resolving issues, and providing support regarding products or services.
Healthcare: Handle accounts related to patients, healthcare providers, insurance companies, and other stakeholders in the healthcare system.
Telecommunication (Telco): Support individual consumers or businesses using telecommunications services such as mobile phones, landlines, internet, and television services.
Travel and Hospitality: Assist with reservations, cancellations, inquiries, and support for travel agencies, airlines, hotels, and more.
Financial Services: Address customer inquiries related to banking, credit cards, loans, insurance, and other financial products.
Retail: Support customers with orders, returns, product information, and general inquiries for retail companies.

Requirements

Required Qualifications:

At least High School diploma (old curriculum) or Senior High School diploma (new curriculum).
Excellent computer navigational skills.
Good oral and written communication ability.
Professional and courteous demeanor.
Willingness to learn and work well with a team.
Able to manage workload efficiently in a fast-paced environment.

Preferred Qualifications:

Previous BPO experience is a plus, but not required.

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services. We're based in Metro Manila and we're specializing in offering domestic direct hire services to a variety of industries including the BPO industry in the Philippines.

Please take note that this job posting is for general pooling purposes only and not tied to a specific vacancy. By applying, you will be considered and given priority for our current and upcoming opportunities. To check our other projects, please visit our careers page.

Let’s create your career together!

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Development of, and maintenance of PowerBI reports for full Business Operations portfolio - primarily SalesForce and Kimble

\n\n\n\n\n

Production and distribution of reports, and maintenance of distribution lists

\n\n\n\n\n

OneERP Firefighter (timesheets, related tickets)

\n\n\n\n\n

Timesheet Support

\n\n\n\n\n

Manage data quality, perform darta quality spot checks

\n\n\n\n\n

Manages Overtime processing for UK business

\n\n\n\n\n

OneDesk Management

\n\n\n\n\n

User Set-up

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Work Setup: On-site (Shift Schedule)

Locations: Davao City / Pasay City / Angeles, Pampanga / Cubao, QC / Alabang, Muntinlupa / San Nicolas, Ilocos Norte

Industry: BPO

Base Salary: PHP 18,000 - 28,000

Explore Diverse Customer Service Roles, Including:

Auto Insurance: Assist customers in understanding their auto insurance options and effectively manage their inquiries and claims.
Customer Service: Manage individual customer accounts, addressing inquiries, resolving issues, and providing support regarding products or services.
Healthcare: Handle accounts related to patients, healthcare providers, insurance companies, and other stakeholders in the healthcare system.
Telecommunication (Telco): Support individual consumers or businesses using telecommunications services such as mobile phones, landlines, internet, and television services.
Travel and Hospitality: Assist with reservations, cancellations, inquiries, and support for travel agencies, airlines, hotels, and more.
Financial Services: Address customer inquiries related to banking, credit cards, loans, insurance, and other financial products.
Retail: Support customers with orders, returns, product information, and general inquiries for retail companies.

Requirements

Required Qualifications:

At least High School diploma (old curriculum) or Senior High School diploma (new curriculum).
Excellent computer navigational skills.
Good oral and written communication ability.
Professional and courteous demeanor.
Willingness to learn and work well with a team.
Able to manage workload efficiently in a fast-paced environment.

Preferred Qualifications:

Previous BPO experience is a plus, but not required.

About Likha Careers:

Let’s create your career together!

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Work Setup: On-site (Shift Schedule)

Locations: Davao City / Pasay City / Angeles, Pampanga / Cubao, QC / Alabang, Muntinlupa / San Nicolas, Ilocos Norte

Industry: BPO

Base Salary: PHP 18,000 - 28,000

Explore Diverse Customer Service Roles, Including:

Auto Insurance: Assist customers in understanding their auto insurance options and effectively manage their inquiries and claims.
Customer Service: Manage individual customer accounts, addressing inquiries, resolving issues, and providing support regarding products or services.
Healthcare: Handle accounts related to patients, healthcare providers, insurance companies, and other stakeholders in the healthcare system.
Telecommunication (Telco): Support individual consumers or businesses using telecommunications services such as mobile phones, landlines, internet, and television services.
Travel and Hospitality: Assist with reservations, cancellations, inquiries, and support for travel agencies, airlines, hotels, and more.
Financial Services: Address customer inquiries related to banking, credit cards, loans, insurance, and other financial products.
Retail: Support customers with orders, returns, product information, and general inquiries for retail companies.

Requirements

Required Qualifications:

At least High School diploma (old curriculum) or Senior High School diploma (new curriculum).
Excellent computer navigational skills.
Good oral and written communication ability.
Professional and courteous demeanor.
Willingness to learn and work well with a team.
Able to manage workload efficiently in a fast-paced environment.

Preferred Qualifications:

Previous BPO experience is a plus, but not required.

About Likha Careers:

Let’s create your career together!

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Work Setup: On-site (Shift Schedule)

Locations: Davao City / Pasay City / Angeles, Pampanga / Cubao, QC / Alabang, Muntinlupa / San Nicolas, Ilocos Norte

Industry: BPO

Base Salary: PHP 18,000 - 28,000

Explore Diverse Customer Service Roles, Including:

Auto Insurance: Assist customers in understanding their auto insurance options and effectively manage their inquiries and claims.
Customer Service: Manage individual customer accounts, addressing inquiries, resolving issues, and providing support regarding products or services.
Healthcare: Handle accounts related to patients, healthcare providers, insurance companies, and other stakeholders in the healthcare system.
Telecommunication (Telco): Support individual consumers or businesses using telecommunications services such as mobile phones, landlines, internet, and television services.
Travel and Hospitality: Assist with reservations, cancellations, inquiries, and support for travel agencies, airlines, hotels, and more.
Financial Services: Address customer inquiries related to banking, credit cards, loans, insurance, and other financial products.
Retail: Support customers with orders, returns, product information, and general inquiries for retail companies.

Requirements

Required Qualifications:

At least High School diploma (old curriculum) or Senior High School diploma (new curriculum).
Excellent computer navigational skills.
Good oral and written communication ability.
Professional and courteous demeanor.
Willingness to learn and work well with a team.
Able to manage workload efficiently in a fast-paced environment.

Preferred Qualifications:

Previous BPO experience is a plus, but not required.

About Likha Careers:

Let’s create your career together!

","hiringOrganization":{"@type":"Organization","name":"Likha Careers","sameAs":"https://likhacareers.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Davao, Davao (Region XI), Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"BPO Agent Hiring (Nationwide)","datePosted":"2025-08-17","description":"

Work Setup: On-site (Shift Schedule)

Locations: Davao City / Pasay City / Angeles, Pampanga / Cubao, QC / Alabang, Muntinlupa / San Nicolas, Ilocos Norte

Industry: BPO

Base Salary: PHP 18,000 - 28,000

Explore Diverse Customer Service Roles, Including:

Auto Insurance: Assist customers in understanding their auto insurance options and effectively manage their inquiries and claims.
Customer Service: Manage individual customer accounts, addressing inquiries, resolving issues, and providing support regarding products or services.
Healthcare: Handle accounts related to patients, healthcare providers, insurance companies, and other stakeholders in the healthcare system.
Telecommunication (Telco): Support individual consumers or businesses using telecommunications services such as mobile phones, landlines, internet, and television services.
Travel and Hospitality: Assist with reservations, cancellations, inquiries, and support for travel agencies, airlines, hotels, and more.
Financial Services: Address customer inquiries related to banking, credit cards, loans, insurance, and other financial products.
Retail: Support customers with orders, returns, product information, and general inquiries for retail companies.

Requirements

Required Qualifications:

At least High School diploma (old curriculum) or Senior High School diploma (new curriculum).
Excellent computer navigational skills.
Good oral and written communication ability.
Professional and courteous demeanor.
Willingness to learn and work well with a team.
Able to manage workload efficiently in a fast-paced environment.

Preferred Qualifications:

Previous BPO experience is a plus, but not required.

About Likha Careers:

Let’s create your career together!

","hiringOrganization":{"@type":"Organization","name":"Likha Careers","sameAs":"https://likhacareers.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Davao, Davao (Region XI), Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"BPO Agent Hiring (Nationwide)","datePosted":"2025-08-14","description":"

Work Setup: On-site (Shift Schedule)

Locations: Davao City / Pasay City / Angeles, Pampanga / Cubao, QC / Alabang, Muntinlupa / San Nicolas, Ilocos Norte

Industry: BPO

Base Salary: PHP 18,000 - 28,000

Explore Diverse Customer Service Roles, Including:

Auto Insurance: Assist customers in understanding their auto insurance options and effectively manage their inquiries and claims.
Customer Service: Manage individual customer accounts, addressing inquiries, resolving issues, and providing support regarding products or services.
Healthcare: Handle accounts related to patients, healthcare providers, insurance companies, and other stakeholders in the healthcare system.
Telecommunication (Telco): Support individual consumers or businesses using telecommunications services such as mobile phones, landlines, internet, and television services.
Travel and Hospitality: Assist with reservations, cancellations, inquiries, and support for travel agencies, airlines, hotels, and more.
Financial Services: Address customer inquiries related to banking, credit cards, loans, insurance, and other financial products.
Retail: Support customers with orders, returns, product information, and general inquiries for retail companies.

Requirements

Required Qualifications:

At least High School diploma (old curriculum) or Senior High School diploma (new curriculum).
Excellent computer navigational skills.
Good oral and written communication ability.
Professional and courteous demeanor.
Willingness to learn and work well with a team.
Able to manage workload efficiently in a fast-paced environment.

Preferred Qualifications:

Previous BPO experience is a plus, but not required.

About Likha Careers:

Let’s create your career together!

","hiringOrganization":{"@type":"Organization","name":"Likha Careers","sameAs":"https://likhacareers.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Davao, Davao (Region XI), Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"BPO Agent Hiring (Nationwide)","datePosted":"2025-08-12","description":"

Work Setup: On-site (Shift Schedule)

Locations: Davao City / Pasay City / Angeles, Pampanga / Cubao, QC / Alabang, Muntinlupa / San Nicolas, Ilocos Norte

Industry: BPO

Base Salary: PHP 18,000 - 28,000

Explore Diverse Customer Service Roles, Including:

Auto Insurance: Assist customers in understanding their auto insurance options and effectively manage their inquiries and claims.
Customer Service: Manage individual customer accounts, addressing inquiries, resolving issues, and providing support regarding products or services.
Healthcare: Handle accounts related to patients, healthcare providers, insurance companies, and other stakeholders in the healthcare system.
Telecommunication (Telco): Support individual consumers or businesses using telecommunications services such as mobile phones, landlines, internet, and television services.
Travel and Hospitality: Assist with reservations, cancellations, inquiries, and support for travel agencies, airlines, hotels, and more.
Financial Services: Address customer inquiries related to banking, credit cards, loans, insurance, and other financial products.
Retail: Support customers with orders, returns, product information, and general inquiries for retail companies.

Requirements

Required Qualifications:

At least High School diploma (old curriculum) or Senior High School diploma (new curriculum).
Excellent computer navigational skills.
Good oral and written communication ability.
Professional and courteous demeanor.
Willingness to learn and work well with a team.
Able to manage workload efficiently in a fast-paced environment.

Preferred Qualifications:

Previous BPO experience is a plus, but not required.

About Likha Careers:

Let’s create your career together!

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As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Field Services Technician

SS&C is a global leader in investment and financial services software, delivering cutting-edge technology solutions to some of the world's largest financial institutions and healthcare organizations. Headquartered in Windsor, Connecticut, we empower our clients with innovative, secure, and scalable IT solutions.

Now, we're looking for Field Services Technicians to join our organization. If you're a problem-solver with a passion for technology, client engagement, and continuous improvement, this role offers an exciting opportunity to grow and make an impact in a dynamic, global organization.

Why You Will Love It Here!

Be a Key Player: As the primary on-site IT contact for SS&C clients, you’ll play a crucial role in ensuring seamless IT operations and an exceptional user experience.
Exciting Growth Potential: Develop expertise beyond desktop support, with opportunities to support technology deployments, office buildouts, and contribute to user experience improvements.
Client Engagement & Advisory: Provide hands-on support, advisory, training, incident management, and event support to improve IT service delivery and user experience.
Innovate & Expand Your Skillset: Engage in high-impact projects, including new technology rollouts and infrastructure enhancements.
Global Collaboration: Work with colleagues to share knowledge, enhance operational efficiency, and support the professional onboarding of new employees.

What you will get to do:

IT Support & Systems Management: Provide hands-on IT support for SS&C client offices while partnering with global engineering and service desk teams to improve resolution times and identify improvement opportunities.
User & Security Management: Support the implementation of security tools and best practices based on global standards.
Client Engagement & Training: Deliver advisory, training, and real-time incident support to ensure a seamless IT experience for employees and clients.
Collaboration & Vendor Management: Work with global IT teams, vendors, and stakeholders to optimize the employee experience through improved IT service delivery.
Product Deployments: Support regional technology deployments and real-estate projects ensuring smooth implementation of new solutions.
Problem-Solving & Innovation: Proactively identify risks and resolve technical problems, escalating critical issues when necessary.

What you will bring:

Education & Experience: A Bachelor’s degree or equivalent experience (10+ years in IT support) in a corporate environment (ideally the Financial Industry).
Technical Expertise: Strong knowledge of desktop systems, collaboration technologies, virtual environments, mobile devices, and enterprise IT tools (ServiceNow) to quickly resolve IT issues.
Client-Centric Mindset: Ability to proactively engage with SS&C Employees & Client organisations, providing training, advisory and leadership of initiatives that enhance their IT experience.
Global & Regional Collaboration: Experienced in working across different time zones and with international teams to drive IT excellence.
Agility & Proactivity: A problem-solving mindset, with the ability to work independently in a fast-paced setting whilst helping achieve global consistency.
Flexibility: A willingness and ability to work on-site across different office locations.
Fluent English and additional local languages where relevant.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President’s Choice Financial

Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.

Requirements:

• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.
• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset.

","hiringOrganization":{"@type":"Organization","name":"NTT DATA","sameAs":"https://nttdata.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quezon City, QUE, PH","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"BPO Customer Care Senior Representative","datePosted":"2025-07-21","description":"

Overview:

Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President’s Choice Financial

Responsibilities:

Requirements:

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Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.

Requirements:

• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset.

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Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal is Now Hiring in Philadelphia, PA

1800 Block of Allegheny Avenue

Part Time Monday through Friday Morning, Afternoon & Evening Shifts

$17 Per Hour

Excellent Career Advancement Opportunities!

Paid Orientation, Medical, Dental, Vision, and 401k for Full-Time!

Must Be 21 Years of Age or Older

Must have at least 1 year of Security Experience

Must have a Valid driver's license and a Clean Driving History

Must be able to work outside in the elements

Must be able to stand and walk for Long Periods of time

Allied Universal® is hiring a Bank Protection Officer (BPO). The Bank Protection Officer will maintain visible position in exterior locations of retail banking centers, providing deterrence of criminal activity and misconduct. The Bank Protection Officer may be expected to handle potential conflict and must be able to interact with bank customers and associates in a courteous manner.

RESPONSIBILITIES:

Perform security patrols of designated areas on foot or in vehicle
Watch for irregular or unusual conditions that may create security concerns or safety hazards
Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
Permit authorized persons to enter property and monitors entrances and exits
Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
Aid customers, employees, and visitors in a courteous and professional manner
Make emergency notifications as necessary pursuant to site Post Orders
Make productivity and cost reduction recommendations to management
Make recommendations for physical security surveys and post orders

QUALIFICATIONS (MUST HAVE):

Must possess a high school diploma or equivalent
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Current driver’s license if driving a company or customer-owned vehicle
Must possess a minimum of one (1) year of previous security, safety, and/or protective experience such as law enforcement, military service with a favorable discharge, or Transportation Security Administration (TSA)
Be at least twenty-one (21) years of age
Be able to operate radio or telephone equipment and/or console monitors
Demonstrated ability to interact cordially and communicate with the public
Effective oral and written communication
Problem solving skills
Active listening skills
Assess and evaluate situations effectively
Identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly, and accurately
Teamwork
Attention to detail

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
College degree in law enforcement or criminal justice related studies
Current or prior active military service

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

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Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.

Requirements:

• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset.

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Overview:

Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President’s Choice Financial

Responsibilities:

Requirements:

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Position: Customer Care Specialist (Tier 1)
Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President’s Choice Financial

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Position: Customer Care Specialist (Tier 1)
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Department: President’s Choice Financial

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Department: President’s Choice Financial

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Position Status: Full Time On-Site available
Hours of Work: Monday-Sunday 7:00am-11:00pm EST
Department: President’s Choice Financial

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