Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE: Security Officer

DEPARTMENT: Security

JOB GRADE/FLSA STATUS: H9--Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Supervisor, Security

SUPERVISES: N/A

JOB SUMMARY:

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):

Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
BOC: Classroom Training of expectation during Security Officer Trainee’s training period
One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Verify and guard all currency transfers

Post at all entrances to enforce policies and enforce Project 21
Resolve customer disputes professionally
Verify and escort Game Technicians
Issue and inventory badges for visitors and vendors
Provide and maintain service standards to guests as set by department
Work closely with surveillance
Work closely with local Emergency Services
Retrieve and verify lost and found items
Patrol parking lots (Per approval of Risk Management);; direct traffic; assist with valet parking
Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):

Demonstrate advanced proficiency in Level 1 duties
Must Demonstrate proficiency in report writing
Respond to emergency situations calmly
Resolve customer disputes professionally
Successful rating on last performance appraisal
Pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
Pass an Internal Control test with a score of 85 or above
No more than (5) attendance points
Must obtained level two (2) Security Department for at least (3) months continuous employment
No more than (1) minor (36.3) write up within a year

JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):

Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
Possess and demonstrate the ability to handle difficult situations/guests well
Role model in providing great customer service to our players
Learn and greet guests by name and build relationships with guests
Seek coaching from supervisors to improve performance
Ability to perform special tasks as needed
Step up in emergency situations and lead team through the proper emergency procedures
Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc as needed)
Able to produce reports in spreadsheet analysis format as needed
Able to operate eviction database
Demonstrate a high level of guest service skills
Demonstrate consistent support of Management and Company decisions
Role model of Professionalism, which includes promoting an environment free of rumors and negativity
Provide accurate information to supervisors (staffing needs, training needs, guests need)
Answer co-worker questions and know where to obtain additional information
Assist the supervisors in understanding the Security officer perspective
Complete special projects in timely fashion
CPR and First Aid Certified
Highly successful rating on last performance appraisal
Demonstrate proficiency in report writing and must complete 20 report
Must work one week on each shift within 6-month of becoming a level 3A
No minors (36.3) write ups

JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3B): Successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above

Pass an Internal Control test with a score of 90 or above
Pass testing in handling difficult guests/situations with a score of 90 or above
No more than (5) attendance points
Employed in the Security Department for at least (1) year with continuous documented employment
Scored all top box if officer has been Spotlighted since reaching Level 2 officer status
ALL levels required to:
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
Demonstrate consistent support of Management and Company decisions
Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions.
Knowledgeable of all departmental policies/procedures
Expert of the Internal Controls as set forth by the TGC
Adhere to regulatory departmental and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

High school diploma or GED required
Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities
Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
Six months to one -ear previous customer experience preferred
Must demonstrate the following essential knowledge and skills:
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Excellent attendance in previous positions
Willing to learn and be adaptable
Attention to detail/observant
Comfortable under surveillance
Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Must be able to lift, carry, push, and/or pull up to 100 pounds
Must be physically capable of performing MACH Controlled Force Tactical Training
Must be able to be on feet/stand/sit for an 8-hour shift
Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
Must be able to operate in mentally and physically stressful situations
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to maneuver in all areas of the casino and hotel
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 9.28.20

Proud to have opened our doors in September 2015.
Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.

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