The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.

Position Responsibilities

Maintain established company and departmental uniform, appearance, and hygiene standards at all times
Maintain a clean and organized workstation at all times.
Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner
Answering phones according to established standards
Booking of reservations utilizing the company reservation system
Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc.
Must greet customers with a smile and a positive attitude
Maintain reservations/waitlist by creating seating plans as needed throughout the shift
Follow proper seating rotation when escorting guests to tables
Maintain cleanliness of menus
Knowledge of the menus and any daily specials offered
Must be proactive regarding customer special requests and communicating needs to manager and server.
Awareness of all activities in the dining room
Knowledge of safety/guest liability procedures for guests and employees
Use of radios with headsets and earpieces for communication may be utilized in designated outlets.
Proper telephone etiquette is mandatory.
Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc.
Adhere to federal, state and local laws and regulations
All other duties as assigned

Essential Functions

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Shift assignments may be irregular, and will cover days, nights, weekends and holidays
Must be able to stand and walk for an entire shift
Must be able to move tables and chairs for different seating configurations
Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.

Requirements

Ability to effectively communicate in English
High school diploma or equivalent GED is preferred
Six months’ experience as a host/hostess in a high volume and/or fine dining environment preferred
Ability to work in a high-pressure environment

Benefits

Free meal on shift
Training & Development
Free onsite garage parking
Pay Rate: $18.50/hour

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Restaurant Host/Hostess - Avila - Full Time