Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

What we stand for:

It’s simple … we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor.

Purpose of the role:

As a Product Analyst in our Product Team, you’ll take a leading role in ensuring our Products are delivering meaningful value for our customers and business stakeholders.

You’ll be owning and leading the delivery of roadmap items across either a product area or enterprise change project; ensuring that we are building the right things in the right way. Working closely with the Head of Product and Product Managers to ensure strategic alignment with the Product Roadmap.

You’ll commonly undertake the role of either Lead Analyst on project size change items, or the role of Product Owner within delivery squads, owning and managing a product backlog.

Day-to-day, you will be working in close partnership with other Product Analysts, and Product Managers to help elicit requirements from business stakeholders in the form of epics and user stories, and working with Technical Leads, UX Designers using their domain knowledge, to design and deliver on the requirements at hand.

When working as a Lead Analyst on a project, you’ll be embedded within the project team, capturing business requirements, performing business and systems analysis, supporting Systems Architects to design solutions, helping build test strategies and analysing issues. When working as a Product Owner you’ll be embedded within a squad, owning, managing and prioritising the delivery of product features, services and enhancements, documenting requirements, and rallying the team around the product backlog.

You’ll be responsible for improving customer journeys and experience across the products, to create the leading platform in the self-directed investing market, working as the link between the business and IT delivery.

The role will have flexibility and you will be required to work across various channels and systems depending on business requirements, working with SME’s and stakeholders to build a strong knowledge of our business and technical ecosystems, along with taking a data lead approach to owning the outcome.

Whilst you’ll be a specialist in the Product Analysis space, you’ll have the opportunity to act in other roles and support the teams in other ways, taking on the likes of testing and light project management, working closely with the Head of Product and other Product Managers to ensure that the vision, KPI’s and direction are correct.

Requirements

Key Responsibilities:

Work closely with the Product Managers and Technical Leads to influence and ensure we are maintaining the correct direction and delivering to plan

Work with the Product Managers, Technical Leads, business stakeholders and other key individuals to define and document the initial ask for new change requests in the form of requirements catalogues, epics, user stories and other means, including both functional and non-functional requirements

Take the lead product analyst role on large roadmap items that form projects as well as enterprise change projects, taking on both business and systems analysis duties and following standard project governance processes and documentation. Work with Project Managers to help build out project plans and work with Product Managers and UX to help define customer journeys
Carry out detailed analysis of the business needs, requirements, impact, scope, risks, benefits and technical dependencies
Own the analysis process for your product or project workstream including, the authoring of good quality user stories, which will contain, business requirements, API integration points, data and data mapping, acceptance criteria, and non-functional requirements
Help architects shape requirements solutions and work with the test team to build out test strategies
When working within a product workstream environment, align your product backlog with strategic roadmaps taking the lead from Product Managers or other business owners.
Work closely with the scrum masters and delivery leads to set the vision for, prioritise and refine your product backlogs
Play an active role in all Product ceremonies
Use Objectives and KPIs to measure product performance and identified learnings of the changes you’re working on – working closely with the Data team and Product managers to ensure that we’re moving the business forwards
Evidence using different tools and techniques to support product prioritisation an evaluate prioritisation decisions, effectively communicating them with stakeholders
Demonstrate a user centred approach by working with research areas and using data sources to understand customer behaviour
Work collaboratively with the UX designers to provide an understanding of the user stories, to ensure designs are aligned and create seamless, usable and accessible user journeys
Provide business and technical answers to any questions or information required by the squads or projects in a timely manner
Work collaboratively with SME’s to define the problem space including any security or regulatory considerations.
Become the delivery teams SME on key processes, applications, and platforms. Rapidly gain the knowledge to become the focal point for any technical/business analysis that the squad needs
Ensure business readiness of changes being delivered, including business process mapping and customer service training
Demonstrate new functionality or change impacts to key stakeholders to ensure shared understanding of upcoming changes and gather feedback which can be used to inform future decision making
Use product and platform subject matter expertise to confidently provide analysis and support for live issues and incidents, working with other support teams towards a speedy resolution
Support Product Managers during discovery work, providing elements of the technology context to help build business justification cases for new opportunities, including contributing to any assessment of potential 3rd party solution providers

Skills & Experience Required:

Essential

Experience working as part of a multi discipline team working with members from UX, analysis and engineering, demonstrating high impact performance of initiatives
A technical understanding of React, React Native and API integration
Competent knowledge of change methodologies and frameworks and works autonomously
Experience working in both Offline and Online customer journeys
Has worked across a vast range of products that get used by in-house users and customers.
A competent communicator across all channels and finds the best form of communication for the task
Has a bias to action – does not hide behind their desk and gets out and about across the business. You take it on yourself to ensure that the right things get done.
Pro-active, personable and social – can forge relationships with colleagues both within the office and those across other offices
Strong stakeholder management skills and applicable experience
Can demonstrate a user centred approach and can demonstrate that the right balance is made between building the right thing, building it right and building it fast enough
Proven ability to analyse systems from a business and technical perspective and document any processes.
Demonstratable ability to seek out and find the information needed to support the goals of the team, irrespective of whether they have any applicable background of prior knowledge of the problem space or platform.
Ability to write concise and detailed user stories with acceptance criteria
Previous experience of collaborating with or within an agile/scrum team
Ability to prioritise work effectively
Facilitates quick decision making and is decisive in making decisions
Proven ability to work under pressure and meet tight deadlines
Highly organised with a great attention to detail
Ability to discuss and explain complex issues to all levels
A strong knowledge of software development processes and procedures, including BDD, TDD principles and continuous integration and web/mobile technologies.

Desirable:

Good awareness of the market, competitors and industry processes within investment sector/financial services
Comfortable performing independent quant and qual based research
Comfortable mentoring Associate Product Analysts within the team
Knowledge of funnel optimisation, CRO techniques and service design principles
An understanding of our core systems such as Figaro
Jira/Confluence experience

Personal attributes:

Straight talking | Moving with speed | Owning the outcome

Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed – delivering faster and better
Decisive and take ownership of outcomes
Not afraid to challenge and be open to challenges

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