About Zepz

Zepz powers two leading global remittance brands, WorldRemit and Sendwave, to build the next generation of cross-border payments. Serving over 9 million customers across 4,000 corridors, Zepz is transforming how money moves across borders by making it faster, safer and more convenient. Its innovative digital solutions are designed to break down financial barriers and expand access to better financial tools. Zepz operates across a broad global footprint, connecting the global north and south and enabling migrants to support loved ones, fuel local economies and build better futures.

Come join us!

Zepz.io

Our Commitments:

We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
We have a bias to action - We get to first outcomes quickly, iterate and learn.
We strive to be better - We may make mistakes, but always learn from them.
We are inclusive - to better reflect and serve our users.

About the role:

We are looking for an experienced HR professional to lead and manage the delivery of a diverse range of projects across Zepz. Reporting to the People Director you will be responsible for planning, executing, and closing OKRs on time and within budget.

You will own defined OKRs ensuring delivery of our strategic priorities (aka “big rocks”) across the year. These are not project coordination or admin roles. Both require thought leadership and delivery skills, taking end to end ownership of defined deliverables according to agreed milestones. In H2 2025 for example, OKRs will be focused around embedding our next gen commitments, our culture, our operating model, embedding our performance philosophy, and increasing our teams understanding of our business. These are great opportunities for highly commercial, data led people to make a real impact within Zepz.

Ideal candidates will have a strong background in commercial HR, be natural problem-solvers who can translate strategic goals into actionable plans and effectively collaborate with stakeholders at all levels. You will need a background in the identification of and delivery of strategic priorities in a fast paced, consumer led business with a varied technical skillset from both early stage and mature businesses.

You will build strong relationships and networks across all functions, business leaders and Exco. You will confidently flex your style to be involved and supportive yet challenge where appropriate. As a member of Zepz’s People Team you will aim high, embrace challenges, and always do what’s right; acting with integrity and building trust as you contribute to the company’s direction and long term decision making.

We believe different perspectives and backgrounds inside the People team lead to innovation and inclusion. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.

What you will focus on:

OKR delivery: scope, discovery, design and execution of key results against assigned OKRs and timescales;
Stakeholder Management: Act as the primary point of contact for all communications related to your OKRs, ensuring alignment and buy-in from key stakeholders;
Led by data: Analyse and interpret relevant data, workforce metrics creating insights to identify future OKRs with a natural focus on continuous process improvement.
Process Improvement: Identify opportunities to improve existing People processes, design and implement more efficient solutions, making them smoother, automated and more responsive, ensuring adherence to best practice and relevant legislation;
End-to-end OKR Ownership - you will be a an out-and-out “doer”, owning the end to end delivery of your own projects (OKRs) by managing every aspect of the process yourself from creating the project plan, writing the comms, creating and maintaining the spreadsheets / documentation, attending all meetings (eg consultation meetings, if required) and closing out the project through to retro;
Change Management: Develop and execute change management plans to ensure that outcomes are adopted successfully by employees and managers;
Budget & Risk Management: Deliver OKRs within budget, effectively manage operational costs, track data, key performance indicators, and proactively identify and mitigate project risks.
Status updates: Maintain appropriate documentation, status reports, stakeholder maps, and post-project retros ensuring all stakeholders feel well informed
Employee Experience: Ensure the employee experience is the best it can be, both for employees, Zepz and of course, for our users;

What you bring to the table:

Proven experience in a People Partner or project management role, where you have personally delivered outcomes / OKRs
Proven experience in a fast paced consumer / tech business
A solid understanding of core People functions, processes, and relevant legislation;
Strong proficiency in data analysis and visualisation tools (e.g., advanced excel and Google docs);
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams;Proactive, analytical, and skilled at identifying and resolving related issues.
Happy to roll up your sleeves and get into the details and more than happy with ambiguity and change (in fact, you probably thrive on both);
You will have all the smarts and you will work fast and be responsive;

What you’ll get from us

Please note that the benefits below will apply to permanent roles.

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
Retirement: We offer pension schemes to help you plan for and secure your future.
Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!

Why choose Zepz?

Our team of over 1,000 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.

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