Overview

At Houston Methodist, the Nutrition Assistant position is responsible for educating the patient on the dining services programs/process, is the initial point of contact for problem resolution and assures that information regarding the diet is accurate. This position is available to assist the patient with menu selection specific to their physician prescribed diet order, ensure timely meal/tray delivery and monitor feedback for improvement in selection and quality. The Nutrition Assistant position is responsible for correcting issues relayed from patients to appropriate staff and communicates with peers and management regarding identified hazards in the work place, following correct procedures in sanitation of work areas as appropriate. This position follows all department policies and procedures and complies with the local relevant Food Ordinances.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

Practices the Caring and Serving Model

Delivers personalized service using HM Service Standards

Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

Greets patients, using their name whenever possible, and educates them on the dining services programs/process, specific to their physician prescribed diet order when available. Interacts in a positive, professional manner with patients, family and staff. Communicates clearly and professionally to nursing, interprofessional staff and peers to promote both work efforts and problem resolution.

Serves as the first point of contact for all complaints involving patient Food Services. Follows through with resolving any problems and communicating to management when patient food service problems are identified.

Communicates pertinent information, e.g., difficulty eating, poor appetite, nourishment concerns, formula usage, requests to see the Dietitian, etc., to ensure properly handling and processing of information.

Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

Assures that all new admits receives information regarding the operation of the dining services program and their prescribed diets. Assists and accommodates patients, as needed, with information regarding their diets, e.g. answering questions about their menu selections, placing their order using computerized software, meal ordering directions and problems, etc. Distributes tube feedings, nourishments/supplements, fruit baskets, birthday cakes, when ordered, to patients at the assigned times.

Identifies menu items and describes every item on the menu, responding to inquiries regarding taste and ingredients, as appropriate.

Checks the tray for accuracy and presentation prior to delivering to the patient. Secures any missing items or additional items requested by the patient at the time of delivery. Assists in plating food items on patients' trays during peak times, per team leader or management. Delivers trays and sets up accordingly.

Accurately logs and tracks customer concerns on appropriate document. Utilizes appropriate patient identifiers prior to meal delivery. Ensures that patients are satisfied with all levels of service ensuring that patient is satisfied prior to leaving the room. Contributes towards improvement of department score for patient satisfaction, through peer-to-peer accountability to service standards.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Confirms diet orders listed as ¿no orders¿ on the patient meal work sheets, including orders, which do not conform to standard diet orders, maintaining current and knowledgeable of patient diet orders and hospital menus. Reviews Insulin reports/tickets for patients on diabetic medications that require medication reminders prior to meal delivery as appropriate; contacts nursing accordingly.

Performs quality or PI projects, as directed, which may include test trays. Ensures correct selection of meals is served to reduce waste and redundancy. Collects soiled trays from patient rooms, returns to food carts and records calorie count information on the tray tickets.

Provides accurate documentation of work performed. Maintains an orderly work area, ensuring that supplies, equipment, parts, etc. are stored in cabinets, closets or other designated areas.

FINANCE ESSENTIAL FUNCTIONS

Inventories and keeps condiments at pre-established amounts to reduce waste and stay within budgeting funds. Maintains stock of patient menus on assigned floors.

Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Makes recommendations to improve patient satisfaction scores through excellent room service advocacy. Assists management in developing as well as implementing process improvements for increasing patient satisfaction.

Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

One year of customer service or hospitality experience preferred

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED

Food Handlers Permit -- Accredited food handler training course approved by the Texas Department of State Health Services (TXDSHS) or by the American National Standards Institute (ANSI)

KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Must possess good communication skills and be able to work in a fast-paced environment.

Demonstrates good judgment in professional decision-making.

Demonstrates skills and ability to obtain as well as analyze pertinent information in order to make informed decisions

Demonstrates active listening skills giving full attention to what other people are saying

Demonstrates the skills and ability to take appropriate follow up action to ensure that the workload is processed and identified discrepancies are resolved within established time frames

Demonstrates good judgment in professional decision-making

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform Yes
Scrubs No
Business professional No
Other (department approved) Yes

ON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL****Travel specifications may vary by department**

May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No

Company Profile

Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.

The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.

Set your job search on autopilot

Fresh Jobs

Operations Associate Cardiac Monitor Tech, Full Time, Days

Operations Associate Cardiac Monitor Tech, Full Time, Nights

Phlebotomist Full Time Days

Cook - Full Time/Days

Steward - Full Time/Days

Cook - Full Time/Days

Housekeeper Full Time Days

Angiographer - Full Time Days

Transporter Full Time Days

CNA-Full Time- Days

RN Full Time Days

Cook (Full Time Days)

Scheduler-Full Time-Days

Housekeeper - Full Time Days

Housekeeper- Full-Time, Days

Pharmacist, Full-Time, Days

Medical Assistant - Full-time Days

Ultrasonographer Radiology Full Time Days

Radiographer Full Time Days Bronzeville

Ultrasonographer OBGYN Full Time Days

Warehouse operative Full time Days

RN - Full Time Days - LTC

Housekeeper - Methodist - Full Time Days

EVS Technician Full Time Days

RN ICU Full Time Days

Anesthesia Tech Full Time Days

Security Officer - Full Time - Days

Master Mechanic Full-Time Days

Physical Therapist Full Time Days

Warehouse operative Full time Days

Warehouse operative Full time Days

Warehouse operative Full time Days

Electrician-Facilities Full Time Days

RRT NICU Full Time Days

Nursing Instructor - Full Time - Days

Nursing Instructor - Full Time - Days

Warehouse operative Full time Days

VN Instructor - Full Time Days

Warehouse operative Full time Days

Phlebotomist Full-time Days / Willingboro

Radiation Therapist - Full Time - Days

Ultrasonographer- Radiology Full time Days

Warehouse operative Full time Days

Medical Assistant - Full Time - Days

Nutrition Assistant - Full Time/Days

Barista - Riley - Full Time Days

Physical Therapist Full Time Days

Warehouse operative Full time Days

Discharge Planner Full Time Days

Radiology Director Full Time Days