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The Retention Marketing Manager will be responsible for developing and executing strategies to engage and retain customers, focusing on enhancing customer loyalty and reducing churn through targeted marketing initiatives.

Responsibilities

Create and implement retention marketing campaigns that target existing customers to drive engagement and repeat purchases.
Analyze customer behavior and feedback to identify opportunities for improving retention strategies.
Work closely with cross-functional teams to ensure alignment in messaging and initiatives that foster customer loyalty.
Monitor key performance indicators (KPIs) related to retention and provide regular reports to stakeholders.
Experiment with A/B testing to optimize campaigns and improve overall effectiveness.

Requirements

3+ years of experience in retention marketing or customer engagement roles.
Strong analytical skills with a proven ability to analyze data and derive actionable insights.
Familiarity with marketing automation and CRM platforms.
Excellent communication and interpersonal skills for collaboration across teams.
Organizational skills and ability to manage multiple projects and deadlines.
Passion for customer experience and driving loyalty through innovative marketing strategies.

Benefits

Base salary + Bonus.

Competitive health, dental and vision benefits.
Work remotely from anywhere in the world.
Unlimited PTO.
Flex work hours.

","hiringOrganization":{"@type":"Organization","name":"Emails.co","sameAs":"https://emails.co"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States - Remote","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"Retention Marketing Manager","datePosted":"2025-08-05","description":"

Thank you for taking the time to explore a career with Revive Med Spa. The Med Spa industry is fun, dynamic, growing, and an amazing industry to develop a career. As the leading Med Spa in San Diego with significant expansion plans, now is the perfect time to join our team!

Across our ten locations, Revive’s team of nurses and physician assistants provide a wide range of non-surgical aesthetic procedures, including botox, filler and skin lasers.

We take pride in creating a positive work environment developed over 16 years where management and the corporate team work to support our patients and providers. Our culture is defined by: truth, transparency, open communication and teamwork.

Brand Marketing Manager

Position Summary
We’re looking for a Retention Marketing Manager to own and elevate the way we connect with our clients through email, SMS, promotions, events, and more. If you’re part strategist, part storyteller, part data nerd—with a passion for aesthetics and a knack for building community through marketing—this role is for you.

Salary: 70-80k per year, based on experience

Email & SMS Marketing

Own and manage the email and SMS calendar, aligned with annual and promotional marketing plans

Build and optimize automated flows that boost retention, engagement, and lifetime value

Partner with agencies to bring beautiful, branded campaigns to life

Track, analyze, and report with insights that fuel constant improvement

Promotional Strategy & Execution

Manage the promotional calendar, ensuring alignment with marketing goals, seasonal trends, and business objectives

Program campaigns in Zenoti (our commerce platform)

Educate cross-functional teams on current promotions so they’re set up to sell

Report on promo performance with smart, actionable takeaways

Website Management

Maintain and update content via Payload CMS to reflect current promotions, events, new services, and staffing updates

Monitor site performance and recommend ways to boost traffic and engagement

Event Marketing

Drive event attendance through targeted email/SMS marketing

Manage virtual (Zoom) events

Support live events alongside the marketing, sales, and center teams

Local Listings

Conduct regular audits of local listings (Yelp, Google, Apple Maps, etc.) to ensure accuracy and consistency across locations

Explore ways to leverage local listing tools to drive greater traffic/discovery of our locations

Marketing Strategy

Collaborate with the marketing team on developing integrated quarterly and annual 360° marketing plans

Who You Are

Creative but organized, strategic but scrappy

Confident communicator who loves a good subject line

Curious, coachable, and collaborative

Obsessed with growth—both for the brand and yourself

Comfortable juggling projects, priorities, and platforms

What You Bring

3–5 years of experience in retention, e-mail, digital, or brand marketing

Proven track record with email and SMS platforms (HubSpot or similar)

Experience with multi-location retail or service brands or in aesthetics/wellness/beauty industry is a huge plus

Strong proficiency in marketing tools: HubSpot, Zenoti, Asana, CMS platforms, Adobe Creative Suite, Excel, PowerPoint

A bachelor’s degree in marketing, communications, or a related field

Perks & Details

Reports to: Director of Brand Marketing

Works closely with: Social Media Manager, Sales Team, Client Services Team, Center Leaders, and Third-Party Agencies (Creative, CRM, and Email Agencies)

Day-to-day remote work with travel as needed for events and meetings

401K with employer matching

PTO and paid holidays plus a personal holiday on your work anniversary each year!

Comprehensive health benefits

Company MacBook

Phone allowance

Employee discounts on treatments, services, and products

Revive Med Spa is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

","hiringOrganization":{"@type":"Organization","name":"Revive Med Spa","sameAs":"https://www.revive.md/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid- Los Angeles, Orange County, San Diego, Greater SF Bay Area","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":3,"item":{"@type":"JobPosting","title":"Retention Marketing Manager","datePosted":"2025-08-19","description":"Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.\n \nAs part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.\n \nWe are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. \n

Retention Marketing Manager

Reporting into the Senior Manager Lifecycle Marketing, the Retention Marketing Manager will own and evolve our automated CRM strategy across email, SMS, and push. In this role, you’ll lead the development of high-impact automations and partner cross-functionally to drive customer engagement, conversion, and retention—turning data into action and journeys into results.

What you'll do

Lead and execute high-converting lifecycle automations (e.g. cart abandon, browse abandon, winback, welcome, post-purchase, and re-engagement flows) across email, SMS, and Push.
Independently manage technical execution and optimization within CRM platforms such as Klaviyo, Monocle, and Postscript.
Partner with key stakeholders across Data, Product, and Creative to iterate and evolve automated flows that drive conversion.
Collaborate with the Product and Engineering team to test and optimize sign-up pop-ups and other subscriber acquisition touchpoints across digital and retail channels.
Set up and interpret A/B tests to continually improve performance metrics.
Monitor segmentation and personalization strategies to ensure deliverability and relevance.
Partner with the Customer Success team to leverage feedback loops—such as NPS surveys and product reviews—to uncover actionable insights that inform lifecycle strategies and enhance the overall customer experience.
Collaborate with CRM specialists (existing team member) to ensure automation and campaign strategy are aligned.
Manage day-to-day CRM operations and act as the main point of contact for troubleshooting, QA, and technical configuration.
Own reporting and insights for automation flows and contribute to weekly, monthly and, quarterly performance reviews and strategic planning.

What you'll bring to the team

Demonstrated experience in CRM / Lifecycle Marketing with a strong focus on triggered automations.
Proficient in key CRM and SMS platforms: Iterable, Klaviyo, Postscript.
Strong technical competency with setting up, QA'ing, and troubleshooting automations and data flows.
Demonstrated experience owning a roadmap and performance outcomes
Strategic thinker who can think through scaleability and growth
Strong Analytical skills and ability to report on successes and opportunities through a data driven approach
Demonstrated proficiency pulling and analyzing data to guide strategy
Deep understanding of ecommerce customer behaviour and lifecycle marketing best practices
A growth mindset with an interest to iterate and evolve programs
Highly collaborative in working with cross functional partners

Key performance indicators

Lead to first purchase conversion rate.
Subscriber list growth and opt-out and unsubscribe rate.
CRM health and deliverability.
Automation-driven revenue contribution to total CRM performance.
Retention metrics tied to lifecycle flows such as repeat purchase rate, time to second purchase, revenue recovered from abandon flows, and reactivation rate from winback journeys.

\nBenefits at Mejuri:\n

Three weeks vacation, plus personal days and three religious/cultural observance days
A hybrid work model for all corporate roles
‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
Semi-annual performance reviews.
A generous product discount!

\n \nPlease note that these benefits apply to full-time employees.\n \nLocation [Toronto, Ontario]

\nAt Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.\n \nThis position requires in office work 3 days a week and remote work 2 days a week.
Our office is located at 60 Bloor Street W, Toronto. \n \n \nApplication deadline\nWe invite applicants to apply early as our initial screening process will begin on September 2nd however the role will remain posted until filled. \n

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative

FIND A WAY| Seek simple, creative solutions, and act fast

DRIVE RESULTS| Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal Ego

\nAccommodation / Accessibility:\nMejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.\n \nShould you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.","hiringOrganization":{"@type":"Organization","name":"Mejuri","sameAs":"https://mejuri.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, Ontario, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"Marketing Manager, Retention","datePosted":"2025-09-05","description":"

About us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to a fair and inclusive workplace

At the FT, we are committed to creating a fair and inclusive workplace where everyone has equal opportunity to succeed. We welcome and value different perspectives and strive to ensure all employees are heard and supported. We believe people do their best work when they can be themselves and have the flexibility they need to balance their work and personal lives. We are an equal opportunity employer and align with all applicable laws prohibiting discrimination.

The role: Marketing Manager, Retention – FT Specialist

We are seeking a strategic and meticulous Marketing Manager, Retention to lead multi-brand retention marketing efforts for FT Specialist. This role focuses on driving engagement, satisfaction, and renewal across 11 publications, starting at the point of sale. You’ll build and implement campaigns that contribute to subscriber journeys, collaborating cross-functionally to enhance onboarding, deepen readership, and improve retention.

Key responsibilities

Onboarding & Engagement Strategy

\n
Be responsible for the post-sale subscriber journey for new readers and subscription managers
\n
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Launch and run campaigns (email and social) to drive engagement and long-term retention
\n
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Collaborate with editorial/product teams to highlight new features and usage tips
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Optimize campaign performance and propose data-driven improvements
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Partner with Customer Success and Renewals teams to drive value through expansion
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Cross-sell & Value Communication

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Design targeted outreach promoting license expansion and product highlights
\n
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Showcase subscription value through usage summaries and celebratory campaigns
\n
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Develop content that humanizes FT Specialist brands and celebrates achievements
\n

At-Risk Accounts & Retention Campaigns

\n
Implement targeted campaigns to re-engage at-risk accounts
\n
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Support Renewals with tailored messaging and feature education
\n
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Track and refine strategies through performance insights
\n

Subscription Manager-Facing Campaigns

\n
Create reports and materials that demonstrate usage and account value
\n
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Support partners in building compelling renewal narratives
\n
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Contribute to tools that help clients rationalize subscription continuation
\n

Performance & Optimization

\n
Meet critical metrics for retention marketing across FT Specialist publications
\n
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Apply A/B testing and behavioral data to optimize strategies
\n
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Share takeaways to advise broader FT marketing and sales efforts
\n

Required skills / experience

\n
Shown ability in email and social marketing, ideally in retention, lifecycle, or subscription models for
\n
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Strong background in B2B marketing; license-based or SaaS experience a plus
\n
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Proficient in producing compelling and coherent written content
\n
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Strong collaborator across client success, editorial, and data functions
\n
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Proficiency with CRM, marketing automation, and analytics tools
\n
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Highly organized, with experience handling multiple priorities across brands
\n
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Strategic, customer-focused problem solver with a long-term growth mindset
\n

Measures of success

\n
Increased reader engagement (e.g., page views, time on site, logins)
\n
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Improved onboarding completion and license activation rates
\n
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Higher readership development and expansion metrics
\n
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Greater engagement from subscription managers
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Reduced churn and improved renewal performance
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Strong cross-sell and upsell campaign results
\n

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, health coverage, 401k and company match, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

A reasonable estimate of the salary range for this role is $95,000 - $105,000. Final compensation will be determined based on experience, qualifications, and business needs.

At the FT, we embrace innovation and the use of technology and appreciate that individuals may use AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

","hiringOrganization":{"@type":"Organization","name":"Financial Times","sameAs":"https://www.ft.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":5,"item":{"@type":"JobPosting","title":"Retention Marketing Manager","datePosted":"2025-09-13","description":"

ABOUT SHINOLA

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved.  Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

ABOUT THE ROLE

We’re looking for a Retention Marketing Manager who can blend technical expertise with creative instinct. This role is all about turning data into meaningful customer connections through email, SMS, and loyalty programs, with sharp focus on producing the Shinola Newsletter, our flagship communication that highlights new product drops, brand storytelling, and local retail happenings. The ideal candidate is detail-obsessed, highly organized, and just as excited about analytics as they are about the latest Shinola release.

You’re the type who geeks out over the details, gets energized by collaboration, and has the instincts to know when a campaign needs polish or when it’s ready to ship. You’ll sit on our Ecommerce team, reporting to the Director of Ecommerce, and work closely with nearly every corner of the company. This is a visible, high-impact role based out of our Detroit headquarters and collaborates across nearly every department.

KEY RESPONSIBILITIES:

Manage the full lifecycle of retention campaigns—from concept to deployment to performance analysis
Use customer insights, data, seasonal trends, and storytelling instincts to shape product marketing strategies
Brief, guide, and collaborate with 6–8 designers and copywriters on weekly cycles to create 20+ emails and SMS campaigns per month
Balance company initiatives with customer needs in email and SMS merchandising
Partner with cross-functional teams to align planning, product launches, and brand priorities
Implement A/B tests and other optimization strategies to deepen engagement and loyalty
Identify process improvements and build systems that strengthen launch strategy and team alignment.

QUALIFICATIONS:

2+ years of experience in email and SMS marketing
Hands-on experience with an ESP (Klaviyo experience a plus)
Meticulous attention to detail; project management background a plus
Excellent written and verbal communication skills
Comfortable working with Google Analytics and similar tools
Experience with project management platforms (Asana, Trello, etc.)
Proficiency in Google and Microsoft Suite (Excel in particular)

PHYSICALREQUIREMENTS:

Able to sit and work at desk and operate a computer for several hours at a time
Use hands and fingers to use computer
Reach up, across, or down to retrieve resources
See, talk, and hear
The employee is occasionally required to stand and walk
The employee is occasionally required to move or lift up to 10 pounds
Specific hearing abilities required by this job include the hearing voices through telephone handsets or headsets and through general face to face conversation
Specific vision abilities required by this job include the ability to read information on a computer screen or on a printed page

BENEFITS

Medical, Dental, Vision benefits
401(k) with employer match
WFH flexibility & hybrid office
Mental health support
Paid Time Off & Paid Sick Leave
Paid Volunteer Time Off
Generous employee discount

Note: This job description is not meant to be all-inclusive. Employee may be required to perform other duties to meet the ongoing needs of the organization.

Filson and Shinola are equal opportunity employers. We believe that every employee has the right to work in surroundings which are free from all forms of unlawful discrimination. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, color, sex, religion, age, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, mental, or physical disability, veteran and military status, genetic information, political ideology or any other status or characteristic protected by local, state or federal law. Discrimination and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated.

With regard to applicants or employees with disabilities, the company offers what the law refers to as \"reasonable accommodation\" to enable a person to perform his or her job.

","hiringOrganization":{"@type":"Organization","name":"Shinola","sameAs":"https://www.shinola.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Detroit, MI","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"CRM Marketing Manager - Retention","datePosted":"2025-08-05","description":"

ABOUT TIDE

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

You will work in a team of passionate marketers dedicated to collaboration, innovation and ownership, with a central focus on helping our members save time and money, so they can get back to doing what they love.

ABOUT THE ROLE

As our Retention CRM Manager, you’ll take the ‘big picture’ and break it down to define the required actions to deliver and maintain key reactivation and retention programmes to ensure Tide members stay happy and engaged with the platform.

You’ll own the campaign strategy and planning process while enabling and working with your team to deliver a first class automation and personalisation programme. This will incorporate multiple marketing channels and touchpoints, working on retaining our members through effective reactivation marketing, maximising member lifetime value and optimising the overall member experience.

You’ll be a key part of a team with passion and an established track record for testing and delivering their KPIs. We are a highly capable team who believe passionately in the problem we are solving, collaborating closely with direct feedback, and encouraging action over deliberation.

Some of the things you’ll be doing:

Setting the reactivation and retention campaign strategy to drive reengagement rates with our member base.
Supporting the team with building, executing and optimising campaign workflows.
Define a full testing and personalisation reactivation and retention roadmap for Tide.
Enabling your team by setting clear direction and clearing any roadblocks that may occur.
Providing coaching and direction, and taking pride in supporting your team in their development.
Monitoring, reporting and presenting on Tide retention KPIs and campaign performance to Tide senior management and wider stakeholders.
Support finance forecasting across Tide’s strategic modes of discovery.
Manage stakeholder relationships and support strategic thinking across Accession Marketing, Engagement Marketing, Marketing Analytics, Finance and Member Operations.

WHAT WE ARE LOOKING FOR

You’ll be a great fit if:

You have a passion for marketing in a scale-up environment, and have 4+ yrs of relevant experience
You have demonstrable experience with CRM, ideally in the context of subscription and/or app based business models
You’ve played a role in team development and success.
You have a proven track record of using targeting, automation and personalisation across multiple marketing channels to deliver significant upweights in performance.
You love data, and are happy to monitor, analyse and report on overall product performance against multiple KPIs, campaign inputs, and industry benchmarks to ensure the overall programme meets (and exceeds!) business objectives
You have excellent communication skills – you can talk to technical and non-technical colleagues, across all levels of the business, and are able to pitch the message differently, and clearly, to all.
You are well organised with a passion for speed and efficiency.
You love to take the initiative and are comfortable taking measured risks.
You love a big challenge – especially for your targets.
You use data and evidence above your opinion.
You are able to adapt quickly and efficiently to changing priorities, while supporting your own team and the wider Team….you are happy to work as part of “One Team” at Tide
You can pre-empt issues and minimise issues as well as clarifying ambiguity to enable your team to work effectively
You can place trust in others to deliver while maintaining being on point to ensure the detail is delivered for our members.
Experience using the Iterable Marketing platform, or similar, is beneficial but not essential.
Experience using the Looker reporting suite, or similar, is beneficial but not essential.

WHAT YOU WILL GET IN RETURN

25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget
Additional health & dental insurance
Mental wellbeing platform
Fully covered Multisports card
Food vouchers
Snacks, light food, drinks in the office
WFH equipment allowance
Sabbatical Leave
Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

","hiringOrganization":{"@type":"Organization","name":"Tide","sameAs":"https://www.tide.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bulgaria","addressCountry":"Bulgaria","addressRegion":"Europe"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"Marketing Manager, Member Retention","datePosted":"2025-08-04","description":"

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.  

And now, we’re growing the team – we have two new Membership Lifecycle roles in our Marketing & Commuinications team – this role is focused on keeping our Members sticky, reducing churn and improving the overall Membership experience. The second role is more focused on the engagement and Member Benefit communications programme.

What You'll Be Doing | Mō te Tūranga

Sitting at the crossroads of marketing operations, commercial lifecycle management, and customer servicing, this role is responsible for end-to-end renewal communications, targeted retention campaigns, and key cross-functional projects that drive revenue continuity. Working closely with Product, CX, Digital, and Data teams, you’ll use insights to shape personalised communications, streamline processes, and deliver long-term value to both Members and the business. By using data and insights to inform decisions and continuously refine the approach, this role plays a vital part in supporting long-term Member satisfaction, Member value and business outcomes.

About You | Mōu

You bring strong relationship and stakeholder management skills, think strategically, and make sound decisions based on data and insight. You’re experienced in leading high-performing teams and managing effective relationships across a wide range of stakeholders. Comfortable delivering integrated marketing campaigns across both digital and traditional channels; you’ll also bring solid project management skills and the ability to use data to inform decisions and drive results. Strong planning and communication are essential, along with confidence in managing budgets, presenting insights, and continuously improving performance. You’re highly organised, a clear communicator, and comfortable using marketing systems and data to shape your approach.

What We Offer | Ngā āhuatanga kei a mātou

Free AA Membership for you and your whānau

NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver

A day off for your birthday

Hybrid working arrangement

Training available / career development

Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you're ready to make a real impact on Member experience and retention through smart, data-driven marketing, we’d love to hear from you. Apply now to help shape the future of our Membership journey and play a key role in driving long-term value for both Members and the business.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.  We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch.  We'd love to korero to see if you might be a great fit for the role.

","hiringOrganization":{"@type":"Organization","name":"AA New Zealand","sameAs":"https://www.aa.co.nz/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Auckland Support Office - He Ngākau, New Zealand","addressCountry":"New Zealand","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"Retention Marketing Manager (Canada)","datePosted":"2025-09-10","description":"

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE

We’re looking for a strategic, data-driven Retention Marketing Manager to drive activation, repeat purchase, and long-term customer value in the Canadian market. In this role, you’ll blend creative ideation with rigorous testing to develop world-class lifecycle programs across email, SMS, push, and in-app messaging. You’ll have a deep understanding of what motivates consumer behavior and how to leverage data to build personalized, high-impact campaigns.

You’ll be joining a team that values speed, candor, and innovation—and where accountability is shared across all levels. If you're energized by solving ambiguous problems, thrive in fast-paced environments, and hold yourself to high standards, this is your opportunity to make a meaningful impact.

This role will report into the Sr. Director, Retention Marketing.

RESPONSIBILITIES:

Own and execute the Canadian retention strategy (email/SMS/push/in-app) to drive conversion, repeat purchases, and customer lifetime value.
Build and manage a retention marketing calendar, optimizing promotions and content to encourage cross-sell, reactivation, and engagement.
Design and test a best-in-class welcome series to significantly improve lead-to-purchase activation rates.
Run A/B and multivariate tests across lifecycle touchpoints to optimize click-through rate (CTR), revenue per visit, and engagement.
Develop segmentation strategies based on customer behavior, user cohorts, demographics, lifecycle stage, and product preferences.
Partner with data science and engineering to identify key drivers of high-value customers and operationalize personalization strategies.
Collaborate with creative and brand teams to develop localized content and templates tailored to the Canadian consumer journey.
Launch and scale app marketing initiatives (push/in-app) for new and existing Canadian customers.

REQUIREMENTS:

5+ years of experience in retention/lifecycle marketing, including triggered, promotional, and transactional campaigns.
Deep experience with Iterable or comparable ESP required (Braze, Klaviyo, SFMC, etc.)
Strong understanding of email design best practices, HTML, and copywriting for performance.
Proficiency in setting up and analyzing statistically sound A/B tests.
Exceptional attention to detail and ability to identify and act on insights from large datasets.
Proven ability to manage cross-functional collaboration and prioritize multiple initiatives.
Experience with SMS marketing, preferably in a high-growth DTC or ecommerce environment.
Knowledge of Canadian privacy laws (CASL, etc.) and compliance best practices.
Bonus: Experience in fashion or home goods ecommerce, fluency in French,). Has used Lookr.
Knowledge of Advanced HTML.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\n \nIf you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates.\n \nSecurity Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.","hiringOrganization":{"@type":"Organization","name":"Quince","sameAs":"https://www.quince.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, Ontario, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"Senior Retention Marketing Manager, rhode","datePosted":"2025-08-12","description":"About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skin care.
In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 26 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last six fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
About rhode: rhode is a line of curated skincare essentials. Formulated for a variety of skin types and needs with high performance ingredients, it’s a daily routine that nourishes your skin barrier over time.rhode is a skincare brand built around intentional routines, barrier-first formulas, and a deep connection to our community. We’re looking for a retention-driven marketer to shape how we nurture and engage our customers post-purchase.As Sr. Retention Marketing Manager, you’ll lead our CRM and lifecycle marketing programs—from email and SMS to loyalty and subscription. You’ll be at the center of how we increase repeat purchase, deepen brand love, and build long-term customer value.\n

What You’ll Do

Own our retention strategy across email, SMS, and emerging CRM channels
Build and optimize journeys and automations—from lead gen and welcome to replenishment and win-back
Manage campaign planning, QA, segmentation, and A/B testing across Klaviyo and Postscript
Partner with creative, ecommerce, and product teams to brief and deploy personalized, performance-aligned messaging
Launch and lead loyalty and subscription programs—owning strategy, execution, and reporting
Analyze CRM and retention performance across KPIs like repeat rate, churn, and customer cohorts
Maintain data integrity and ensure compliance across Shopify, Klaviyo, Postscript, and additional tools

What You’ll Bring

6+ years in retention or lifecycle marketing—DTC or beauty industry experience preferred
Deep knowledge of Klaviyo, Postscript, Shopify, and loyalty/subscription tools like Recharge or Loyalty Lion
Experience launching or scaling loyalty or subscription programs
Strong analytical skills and comfort working with CRM dashboards, test plans, and customer data
A creative eye with proficiency in Figma—able to collaborate effectively on design and copy
Exceptional attention to detail and project management skills
Self-starter who thrives in a fast-moving, collaborative environment

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.","hiringOrganization":{"@type":"Organization","name":"e.l.f. Beauty","sameAs":"https://www.elfbeauty.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles, CA","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"Lifecycle Marketing Manager – Retention & Churn Prevention","datePosted":"2025-08-13","description":"

Description

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We’re looking for a strategic, user-centric Lifecycle Marketing Manager to join our growing marketing team and take ownership of retention and churn prevention. You’ll be the brain behind the programs that bring users back, deepen product adoption, and help customers realize continuous value from our platform.

Your mission: Keep users engaged by turning insights into action, behavior into personalization, and lifecycle moments into long-term loyalty.

About The Role

Design and execute multi-channel campaigns (email, in-app, push, etc.) to re-engage inactive or at-risk users and encourage ongoing product usage.
Build personalized journeys that address user friction, boost feature adoption, and improve time-to-value.
Develop and optimize cancel/save flows, win-back programs, and retention milestones for both self-serve and sales-led users.
Own the testing roadmap—A/B test flows, messaging, segmentation, and timing to constantly optimize impact.
Collaborate with product, CS, and data teams to identify churn signals and create proactive user journeys that prevent drop-off.
Analyze performance of lifecycle campaigns across the funnel and translate findings into insights and iterations.
Contribute to cross-functional retention initiatives such as onboarding redesign, support workflows, or education touchpoints.

Why Join Us?

Own a high-impact function with clear visibility and influence on business KPIs.
Work cross-functionally with brilliant teammates in product, design, CS, and marketing.
Use cutting-edge tools and automation platforms to bring your ideas to life.

Join a team that celebrates experimentation, learning, and meaningful user impact.

Requirements

3+ years in Lifecycle Marketing / CRM / Retention Marketing, preferably in a SaaS, PLG, or subscription business.
Deep understanding of user segmentation, journey mapping, and behavioral triggers.
Hands-on experience with tools like Braze, HubSpot, Iterable, Salesforce Marketing Cloud, or similar platforms.
A data-driven thinker, comfortable pulling and analyzing lifecycle metrics with product or data teams.
Experienced in managing multiple initiatives across users, teams, and channels.
Excellent communicator and collaborator. You know how to rally stakeholders around a strategy and speak the language of product, design, and growth.

What success looks like?

Here’s what you’ll be measured on:

Churn Reduction - Decrease in churn rate among identified risk cohorts.
Reactivation Rate - % of inactive users re-engaged after campaign outreach.
Feature Adoption - Increase in usage of key product features post-journey.

Social Title

\nNone\n

Social Description

\nNone\n

Our Team

\nNone\n

Position Type

\nNone","hiringOrganization":{"@type":"Organization","name":"monday.com","sameAs":"https://monday.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tel Aviv-Yafo, Tel Aviv District, IL","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"Retention Marketing Manager, 6 Month FTC","datePosted":"2025-08-22","description":"

Future is a global platform for specialist media with scalable, diversified brands of over 70 print and digital products. Reporting into the Head of Retention, this role is a great opportunity to join our Customer Operations team, to deliver an excellent customer retention strategy on our high profile UK News & Wealth brands.

What you'll be doing

Reporting to the Head of Retention Marketing, you'll drive yield and revenue, and improving lifetime value across our digital and print subscriber base. Delivering retention and engagement marketing initiatives to reduce churn and win back customers. You'll be experienced in retention analytics and present results and recommendations to key stakeholders at all levels.

You'll plan and implement retention marketing roadmaps ensuring continual improvement through a test and learn approach, and applying best practice.

Above all, you will be customer-centric and will always deliver a first class customer experience, whilst also reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.

Experience that will put you ahead of the curve

At least 4 years experience in retention or CRM marketing (ideally from a subscriptions background)
Experience with managing multi-channel marketing campaigns including email
Knowledge of CRM/CDP Platforms and automated digital journeys
Experience using Google Workspace apps and collaboration tools
Industry trends knowledge
Copywriting skills

What's in it for you

The expected range for this role is £25,000 - £37,500

This is a Hybrid role from our Bath or London Office, working three days from the office, two from home

… Plus more great perks, which include;

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P6

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"Future PLC","sameAs":"https://www.futureplc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bath, England, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Retention Marketing Manager- Maternity Leave Replacement","datePosted":"2025-09-02","description":"

Description

The Retention Marketing Manager will be responsible for executing and designing Gett’s customer retention strategy, combining hands-on campaign execution with creative content development.

This role combines technical expertise with marketing creativity, encompassing tasks such as building automations and surveys in Braze, writing engaging copy, briefing campaigns, and managing the monthly retention plan. The focus is on strengthening customer relationships, increasing ride frequency, and maximizing lifetime value.

Reporting to the Head of Marketing - Demand, the ideal candidate is a retention marketer who is both data-driven and creative, with strong experience in B2C marketing platforms such as Braze, and the ability to craft campaigns that deliver measurable results while resonating with customers.

This is a temporary position to cover for maternity leave.

Key Responsibilities:

Own and optimize the customer lifecycle communications for Gett’s B2C users, focusing on retention, re-engagement, and increasing rides and deliveries through multiple channels.
Develop, execute, and continuously improve automated marketing flows, triggered campaigns, and monthly marketing plans to maximize customer loyalty and reduce churn.
Manage surveys and feedback to understand customer needs better and improve engagement and satisfaction.
Lead the creation of campaign content briefs for the creative studio and collaborate closely to ensure alignment with brand and business goals.
Full ownership of the CRM platform usage (Braze), ensuring high deliverability, open and click rates, and minimizing unsubscribes.
Analyze campaign performance and user behavior data to optimize messaging and identify opportunities for growth.
Coordinate with cross-functional teams, including product, data, and creative, to implement timely and relevant communications.
Act as the key retention marketing contact for stakeholders, ensuring alignment on priorities and compliance with data and legal guidelines.
Balance technical execution and creative input to deliver high-quality, personalized communication that resonates with customers.

Requirements

3+ years of hands-on experience in CRM/ Retention marketing / Life cycle marketing manager roles within a B2C environment - Must
Proven expertise in Braze, with deep knowledge of marketing automation, segmentation, and lifecycle management - Must
Strong Hebrew writing skills with the ability to produce clear, accurate, and marketing-focused content - Must
Strong understanding of customer lifecycle principles, including retention, reactivation, and churn prevention
Experience creating and managing marketing content briefs, working with creative teams
Technical skills with CRM platforms, HTML, SQL are advantage
Familiarity with email marketing best practices and automation workflows
Analytical mindset with the ability to derive insights and optimize campaigns accordingly
Excellent communication and organizational skills, able to juggle technical and creative tasks
Fluent in Hebrew and English, spoken and written
Ability to work effectively in a fast-paced, deadline-driven environment and collaborate across departments

At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at recruitment.il@gett.com ,and we’ll do our best to support you. Click here to view our privacy policy.

תיאור משרה

\nNone\n

Requirements in local language

\nNone","hiringOrganization":{"@type":"Organization","name":"Gett","sameAs":"https://www.gett.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tel Aviv, Israel, IL","addressCountry":"Israel","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Retention Marketing Manager, 6 Month FTC","datePosted":"2025-09-08","description":"

What you'll be doing

You'll plan and implement retention marketing roadmaps ensuring continual improvement through a test and learn approach, and applying best practice.

Experience that will put you ahead of the curve

At least 4 years experience in retention or CRM marketing (ideally from a subscriptions background)
Experience with managing multi-channel marketing campaigns including email
Knowledge of CRM/CDP Platforms and automated digital journeys
Experience using Google Workspace apps and collaboration tools
Industry trends knowledge
Copywriting skills

What's in it for you

The expected range for this role is £25,000 - £37,500

This is a Hybrid role from our Bath or London Office, working three days from the office, two from home

… Plus more great perks, which include;

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P6

Who are we…

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

Because a diverse team isn't just good for business. It's the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-Hybrid

","hiringOrganization":{"@type":"Organization","name":"Future PLC","sameAs":"https://www.futureplc.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bath, England, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"Executive - Retention & Activation, Retention","datePosted":"2025-09-10","description":"

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.

Role Accountability

Provide servicing to customers ensuring optimum service levels to enhance customer experience
Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
Ensure maintenance of TAT of resolution across sub-processes
Ensure process documentation and compliance adherence

Measures of Success

FRT(First Response Time) Rate
Real time resolution rate
Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
Process Improvement through RPA
Schedule adherence
AHT & Productivity
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Knowledge of customer service processes

Competencies critical to the role

Stakeholder Management
Problem Solving
Process Orientation
Detail Orientation

Qualification

Graduate in any discipline

Preferred Industry

FSI

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About the company

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.

Role Accountability

Provide servicing to customers ensuring optimum service levels to enhance customer experience
Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
Ensure maintenance of TAT of resolution across sub-processes
Ensure process documentation and compliance adherence

Measures of Success

FRT(First Response Time) Rate
Real time resolution rate
Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
Process Improvement through RPA
Schedule adherence
AHT & Productivity
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Knowledge of customer service processes

Competencies critical to the role

Stakeholder Management
Problem Solving
Process Orientation
Detail Orientation

Qualification

Graduate in any discipline

Preferred Industry

FSI

","hiringOrganization":{"@type":"Organization","name":"SBI Card","sameAs":"https://www.sbicard.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chennai, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"Senior Product Marketing Manager – Activation & Retention (m/f/x)","datePosted":"2025-08-28","description":"

The role

Do delightful customer journeys inspire you? If so, you might be a fit for our new Senior Product Marketing Manager for Activation & Retention. This is a highly strategic and impactful role for a seasoned Product Marketing leader passionate about optimizing the end-to-end customer journey from initial sign-up to habit formation.

Based at our Berlin HQ, you'll join our International Product Marketing team (part of the Global Brand team) and collaborate closely with our Product and Active Customer Commercial teams.

Your mission? To define, measure, and enhance the critical moments that transform new customers into loyal advocates, directly impacting our global growth and customer lifetime value. This is an exciting opportunity to own the post-conversion customer journey in partnership with our product and commercial teams, including onboarding, activation, and habit formation, ensuring a seamless and valuable experience that drives sustained product usage and loyalty globally.

We value diverse experiences and believe there are various ways to build great skills. If you think you’d thrive in this role, even if you don’t tick all the boxes, we encourage you to apply!

What you’ll do

Deliver Onboarding Excellence: Partner with the Early Customer Journey product and commercial teams to design, implement, and continuously optimize our onboarding to reduce time to value and resolve friction points.
Drive Retention Strategies: Develop and execute comprehensive long-term retention & habit-building strategies, with a clear focus on increasing Customer Lifetime Value and significantly reducing churn across the user base.
Lead Customer Journey Comms & Messaging: Own the comms strategy across the early customer journey and craft effective messaging informed by A/B testing, to remove barriers, increase comprehension, and drive key retention behaviors.
Collaborate Cross-functionally: Act as a strategic partner to our Product, UX, and Commercial teams, driving cross-functional alignment and influencing roadmap decisions that directly support activation and retention goals.

What you’ll bring

A Strategic & Passionate Lifecycle Product Marketer: 6+ years in Product Marketing (B2C or B2B), Lifecycle Marketing, Retention Manager, Product Management, or similar roles with a heavy focus on lifecycle and customer journey optimization.
An Expert in Customer Journeys and Lifecycle Marketing Strategies: Deep expertise in crafting and executing successful lifecycle strategies, ideally within app-based platforms or consumer-focused brands.
Highly Experienced in Product-led Growth: Direct experience with shaping activation and retention strategies in a product-led go-to-market motion.
Highly Analytical and Proficient in Experimentation: Expert in understanding customer behavior through data - analyzing retention curves, defining retention metrics, etc. Familiar with hypothesis building, testing, and experimentation to optimize product and marketing tactics.
A Master Collaborator: Proven ability to partner effectively with Product and Commercial teams, influencing product development with a customer-centric mindset. You excel at leading diverse, cross-functional teams in a global setting.
Customer-Obsessed: Deep understanding of user psychology and an unwavering passion for solving customer problems.
An Exceptional Executor: Strong project management skills to juggle multiple initiatives across diverse domains.
A Messaging Expert: Master of messaging and positioning, able to craft clear, compelling narratives that captivate customers and drive them to action.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

Immerse yourself in a diverse global community of 90+ nationalities.
Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.

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At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

As a Retention Specialist at Constant Contact, your role is to become a trusted advisor and advocate for our customers at a critical decision point. You will engage directly with customers expressing an intent to cancel or downgrade, and through your consultative, empathetic, and solutions-driven approach, you’ll help them rediscover the value of our platform. This position is pivotal in preserving revenue, reducing churn, and ensuring our customers feel heard, supported, and successful.

This is not an entry-level position. You must demonstrate seasoned judgment, advanced negotiation techniques, and a deep understanding of how our platform supports small businesses and nonprofits.

This is a remote role which starts on September 8th. The hourly rate ranges from $17 - $20 per hour plus commission. Performance based increases are available within the first year. There is an initial 90 day attendance policy.

What You’ll Do

Customer Retention Excellence
Respond promptly and professionally to customer retention inquiries via phone, email, and Salesforce cases, focusing on delivering positive customer outcomes.
Handle Save Opportunities
Manage inbound calls from customers requesting cancellation or downgrade. Apply problem-solving and retention techniques to overcome objections and highlight solution-based value.
Tailored Consultative Support
Identify the customer's industry, pain points, and usage trends to personalize your messaging and propose marketing strategies that align with their business goals.
Execute Retention Strategies
Leverage a structured offer tree, active listening, and product knowledge to recommend relevant features, services, or account optimizations.
Offer Management & Compliance
Use save offers judiciously based on call type, business rules, customer potential, and historical engagement data.
Cross-Functional Collaboration
Work collaboratively with Billing, Tier 1, Customer Success, and Product Support teams to resolve any underlying customer issues driving churn.
Insights & Special Projects
Track cancellation reasons, identify trends, and participate in pilots or process improvements that enhance customer satisfaction and business performance.

What You Bring

2+ years in a Customer Retention, Inside Sales, or Account Management role (preferably in a SaaS, tech, or subscription-based business)
Strong verbal and written communication skills with a proven ability to handle sensitive customer conversations confidently
Demonstrated experience with save-rate driven metrics or quota-based goals
Ability to navigate difficult conversations and turn negative experiences into positive outcomes
Strong analytical thinking with the ability to assess account history, campaign effectiveness, and billing patterns
Familiarity with Salesforce, customer lifecycle stages, and CRM best practices preferred
A growth mindset—someone who learns quickly, adapts in a fast-paced environment, and thrives on hitting goals

Performance Metrics (Industry Best Practices)

Save Rate Target: 40%+ on qualified cancellation calls
Talk Time Goal: 8–12 minutes average to allow for consultative interactions
Customer Satisfaction (CSAT): ≥90%
Retention Offer Usage: Within compliance of offer policy and guidelines
7-Day Stick Rate: Key retention validation metric (customer remains post-interaction)

Why This Role Matters

Retention Specialists are the frontline defense against revenue loss. Your ability to retain customers directly contributes to our business sustainability, customer trust, and brand reputation. You will be equipped with tools, training, and real-time data insights to help you succeed in delivering measurable impact—while advocating for and celebrating our customers.

Why Join Constant Contact

At Constant Contact, we don’t just help small businesses market smarter—we help them stay in business. You’ll be part of a passionate, high-performing team that drives retention through meaningful conversations, proactive problem-solving, and customer-focused strategy.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$17—$20 USD

Why You’ll Love Us:

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

Customer Service

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Customer Needs Clarification

Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

Customer Management

Help manage customers by carrying out standard activities.

Operational Compliance

Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation when required from a supervisor or manager for any exceptions from mandatory procedure.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Personal Capability Building

Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

Experience

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

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What You’ll Do

Customer Retention Excellence
Respond promptly and professionally to customer retention inquiries via phone, email, and Salesforce cases, focusing on delivering positive customer outcomes.
Handle Save Opportunities
Manage inbound calls from customers requesting cancellation or downgrade. Apply problem-solving and retention techniques to overcome objections and highlight solution-based value.
Tailored Consultative Support
Identify the customer's industry, pain points, and usage trends to personalize your messaging and propose marketing strategies that align with their business goals.
Execute Retention Strategies
Leverage a structured offer tree, active listening, and product knowledge to recommend relevant features, services, or account optimizations.
Offer Management & Compliance
Use save offers judiciously based on call type, business rules, customer potential, and historical engagement data.
Cross-Functional Collaboration
Work collaboratively with Billing, Tier 1, Customer Success, and Product Support teams to resolve any underlying customer issues driving churn.
Insights & Special Projects
Track cancellation reasons, identify trends, and participate in pilots or process improvements that enhance customer satisfaction and business performance.

What You Bring

2+ years in a Customer Retention, Inside Sales, or Account Management role (preferably in a SaaS, tech, or subscription-based business)
Strong verbal and written communication skills with a proven ability to handle sensitive customer conversations confidently
Demonstrated experience with save-rate driven metrics or quota-based goals
Ability to navigate difficult conversations and turn negative experiences into positive outcomes
Strong analytical thinking with the ability to assess account history, campaign effectiveness, and billing patterns
Familiarity with Salesforce, customer lifecycle stages, and CRM best practices preferred
A growth mindset—someone who learns quickly, adapts in a fast-paced environment, and thrives on hitting goals

Performance Metrics (Industry Best Practices)

Save Rate Target: 40%+ on qualified cancellation calls
Talk Time Goal: 8–12 minutes average to allow for consultative interactions
Customer Satisfaction (CSAT): ≥90%
Retention Offer Usage: Within compliance of offer policy and guidelines
7-Day Stick Rate: Key retention validation metric (customer remains post-interaction)

Why This Role Matters

Why Join Constant Contact

Why You’ll Love Us:

We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Notice to Recruiters and Staffing Agencies:

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Create your best future and join Westpac as a Retention specialist located in our Melbourne office

Full time permanent position based in Melbourne
Drive excellent customer experience
Grow a career within Lending

What's the role?

You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance to protect our home lending business. You will also lead with a customer first mindset and drive innovation that creates a customer experience like no other within the Group.

What do I need?

You’ll ideally have an understanding of lending and credit with a passion for helping our customers. You will also need to understand the drivers of retaining customers and building long term customer relationships. But it’s not just what’s on your CV that excites us. It’s a natural commitment to customer service, plus an infectious enthusiasm for steering a business towards success that will really set you apart.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the \"People with Disability and/or needing Accessibility Requirements\" page on our website.

","hiringOrganization":{"@type":"Organization","name":"Westpac","sameAs":"https://www.westpac.com.au/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne, VIC, Australia","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"Retention Specialist","datePosted":"2025-08-05","description":"

Retention Specialist

Full-time, in-person availability at our New York City office

Anticipated deadline to submit application: Aug 18th, 5pm ET. Position may close early if application limit is met. Apply promptly for full consideration.

The Opportunity

We’re looking to hire a resilient and results-driven Retention Specialist for our local program who will keep our program participants fully engaged in the labor force for at least twelve months after they’ve secured full-time employment.

Successful Retention Specialists understand customer relationship management and work to build strong and trusting relationships with participants; strategically manage their caseloads, balancing the needs of individual participants with organizational needs to achieve programmatic outcomes; and hold themselves accountable for capturing a running record of participant interactions and milestone achievements within CEO’s case management system.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

Who You Are

You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
You have strong customer service skills and take a human-centered approach when communicating with participants
You have strong time management and prioritization skills
You’re able to anticipate problems, evaluate them, and determine and implement solutions
You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
You come to CEO with 1-2+ years of related experience

What You'll Be Responsible For

Key Responsibilities of the Retention Specialist include but are not limited to:

Maintaining frequent contact with participants
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Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals;
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Providing participants with continued life skills education and relevant resources;
\n
\n
Advocating for participant needs with parole officers and other constituencies;
\n
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Distributing retention incentives to participants
\n
\n
Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
\n
\n
Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants
\n

Compensation and Benefits

The salary for this role is $54,500. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves.

All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

IND 1

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Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Gateshead based Existing Customer Management team, play a key role in ensuring customer satisfaction, loyalty and retention. You’ll be first point of contact for customers who are considering leaving, resolving their concerns and showcasing the benefits of staying with Worldpay. Your mission is to deliver an outstanding experience and turn challenges into opportunities.

Our customers expect world class service, and their customers expect world class experience when making purchases. Thanks to Worldpay’s great products, we can provide an acquiring solution that makes it as easy, fast and advantageous as possible for our customers to make transactions. You will be responsible for retaining business, upselling and cross selling Worldpay solutions, that will help revolutionise the way our customers operate in this ever-changing world.

What you’ll own

Customer interactions to highlight and promote the benefits of our services, ultimately to retain our customer
Engage with customers to address queries and resolve issues
Understand customer needs and provide tailored solutions
Handle complaints or cancellations with professionalism and empathy
Collaborate with internal teams to ensure seamless customer service.

What you’ll Bring

Effective people skills and sensitivities when dealing with others
Negotiation and communication skills, both written and verbal
Inbound telephony experience and passion for supporting our customer experience
Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time

Knowledge of company products, services and business operations to enable resolution of customer inquiries
Analytical skills to determine client business needs and requirements
Ability to work both independently and in a team environment
Requires excellent time management and organizational skills
Ability to remain calm under various levels of pressure
Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience
Proactive, with a positive attitude and a willingness to learn

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits
Sales commission based on your performance
Local incentives
Time to support charities and give back to your community
Parental leave policy
Global recognition platform
Virgin Pulse access
Global employee assistance program

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

#LI-BH1

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Create your best future and join St George as a Retention specialist located in our Parramatta office

Full time permanent position based in Parramatta
Drive excellent customer experience
Grow a career within Lending

What's the role?

You'll be working within a team of Retention Specialists to help retain customers who have chosen St George for their home lending needs. You will use your strong operating rhythms and practices to connect with customers and track retention performance to protect our home lending business. You will also lead with a customer first mindset and drive innovation that creates a customer experience like no other within the Group.

What do I need?

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making the Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

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A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

We have an exciting opportunity to join our Customer Loyalty & Retention team as a Retention Specialist.

This is your chance to join a team that invests in you, gives you real skills, and offers flexibility to fit your life!

Why this role is exciting

Whether you are a student, looking for your first big career move, or ready for a fresh challenge – this is a chance to work in a dynamic, supportive, and fun team while learning skills you can use anywhere.
No insurance experience? No problem. We’ll give you paid training and ongoing support, so you feel confident from day one.

What you will do

Have meaningful conversations with customers over the phone and email
Help customers understand their cover and make changes they feel better suit their needs
Use compliant customer centric strategies, (we'll teach you!) to help customers keep the cover they value when it matters most
Be a voice of support for vulnerable customers
Work together with your team to create amazing customer experiences every day

Your work options

Part-Time

• 3 days per week (minimum 21.75 hours)
• Flexible scheduling between 8am–7pm
• Perfect for fitting work around study, family, or other commitments

Full-Time

• Monday to Friday roster
• Standard hours with some flexibility
• Ideal for those looking to launch or accelerate their career

For both options, full-time attendance is required for your first six weeks of paid training so you start with the skills and confidence to shine.

Who we are looking for

• Friendly, approachable, and a great listener
• Enjoys helping people and finding solutions
• Comfortable using a computer and learning new systems
• Excited to grow a career in customer service, sales, or insurance

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
Take advantage of global mobility opportunities across more than 200 countries worldwide.
Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
We plant a tree for every new employee.
Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!

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Overview

Due to our tremendous growth, we are looking for commission-driven, seasoned Retention Agents to join our team! A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base.

The position is focused on providing support for clients who are considering cancelling their service with National Debt Relief. The position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients.

Our team drives retention and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief. This position has an expected start date of 10/13/2025. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Pacific Time: 9 a.m. – 6 p.m. and 10 a.m. to 7 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $18/hr + eligible for performance-based bonuses and commissions.\n

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Pacific Time: 9 a.m. – 6 p.m. and 10 a.m. to 7 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Mountain Time: 10 a.m. – 7 p.m. and 11 a.m. to 8 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Central Time: 11 a.m. – 8 p.m. and 12 p.m. to 9 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Central Time: 11 a.m. – 8 p.m. and 12 p.m. to 9 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Eastern Time: 12 p.m. – 9 p.m. and 1 p.m. to 10 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Eastern Time: 12 p.m. – 9 p.m. and 1 p.m. to 10 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Eastern Time: 12 p.m. – 9 p.m. and 1 p.m. to 10 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Eastern Time: 12 p.m. – 9 p.m. and 1 p.m. to 10 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Eastern Time: 12 p.m. – 9 p.m. and 1 p.m. to 10 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

Overview

We are seeking individuals who are available for the following 8 hour shift scheduling options:

Monday through Friday with shift schedules in Eastern Time: 12 p.m. – 9 p.m. and 1 p.m. to 10 p.m.

Responsibilities

Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either

Qualifications

2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly

Soft Skills Qualifications Include the Ability to:

Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback

National Debt Relief Role Qualifications:

Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt

Compensation Information

About National Debt Relief

Benefits

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here

#LI-REMOTE

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Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
⭐ Role Overview:We are looking for a Payment Collections Specialist to join our Customer Success team in a fully remote position. This role is critical to improving company revenue by ensuring customer retention and managing collections effectively.As a Payment Collections Specialist, you will handle customer retention efforts, manage collections, and support account upgrades. Your responsibilities will include resolving customer concerns, negotiating tailored retention solutions, and maintaining strong relationships through proactive communication.\n

⭐ How You’ll Make an Impact:

Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.
Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.
Identify upsell opportunities and offer relevant account upgrades.
Assist customers with billing inquiries and payment issues via phone, email, and chat.
Most interactions will be conducted by phone, but you will also assist customers via email and chat.
Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.
Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.
Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.
Use negotiation skills to address customer concerns and provide the best solutions for both parties.
Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support.

⭐ What Makes You a Great Fit?:

Minimum 2 years of experience in a related role.
Confident and proactive in engaging with customers over the phone.
Fluent in English (excellent written and verbal communication skills).
Customer retention experience is ideal but not mandatory.
Sales-related experience is a plus.
Excellent organization and negotiation skills.

⭐ Bonus Points:

Additional languages like German, Italian or French!

Why you’ll love us:You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?*
🏠 The freedom to work from home any day that works for you.🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!🚇 Flexible Remuneration options for your transportation needs.🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.🇪🇸 Free Spanish classes.🤑 Boost your earning potential with our referral program that offers paid compensation.🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now!All applications and CVs must be submitted in English 😉

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About Hearth

Hearth exists because 50-80% of small businesses in the trades (Roofers, Plumbers, etc.) fail within their first five years. Our mission is to change that forever, and empower small business contractors to build and grow successful companies.

In the last few years, we’ve built an all-in-one platform that helps SMBs grow sales, protect profits, and save time. With over 10,000 customers, Hearth is a vertical SaaS platform powered by a financial services layer that is currently powering billions in home improvement projects. We are growing, profitable in our base case, and are working to disrupt a fragmented, underserved, $600B market.

Backed by the same investors as SpaceX, Stripe, Palantir, Airbnb, Rippling, Affirm, Brex, and OpenAI (Founders Fund, 8VC, Human Capital), we aim to protect small business entrepreneurship in America, redefine what is possible in running a trades business in today’s rapidly changing world, and bring forth a future where every small business owner in the trades can succeed, despite not having a fancy pedigree, special connections, or access to deep pockets.

The Opportunity:

As a Retention Specialist at Hearth, you will play a critical role in our Customer Success team, focusing on managing inbound cancellations, running retention initiatives, and driving revenue growth. Your mission is to deeply understand our customers' needs, address their concerns, and use all available resources to retain their business. This role is ideal for someone who is motivated by results, resilient in challenging situations, and passionate about helping businesses succeed.

Why This Opportunity is Exciting:

The ideal candidate for this role is someone who is eager to leverage their unique skills to significantly impact the customer experience while developing their career and expanding their influence within the company. This opportunity is not just a job—it's a chance to use your strengths to transform customer retention and influence the overall direction of how we assist our customers. You will have the ability to shape the top of the funnel through detailed data collection and reporting, becoming a pivotal member of the company. Your efforts will be recognized as key to driving rapid company growth, and you’ll be compensated based on your results, similar to a sales rep. This is a role where your contributions truly matter.

What We're Looking For:

We’re searching for someone who’s got a natural knack for sales—you know how to ask the right questions, dig deep, and truly understand what’s bothering our customers. You’re the type of person who doesn’t just stop at the surface but uses every tool at your disposal to find solutions that work. Cold calls? Tough conversations? They don’t scare you. In fact, you thrive in those moments, staying cool and collected no matter how challenging things get.

Curiosity is in your DNA. You’re genuinely interested in our customers and passionate about helping them succeed. When the going gets tough, you don’t shy away; instead, you roll up your sleeves and get the job done, no matter what it takes. Doing the right thing is important to you—even if it’s not the easiest or most popular choice.

You’re hungry for results and not just here to clock in and out. You’re driven to make a real impact, and you see your performance as the key to controlling your own income. And let’s be honest—you’re ambitious. You’re always looking for ways to grow, improve, and move up in your career.

What you’ll do: :

Customer Engagement: Proactively reach out to customers who have requested cancellations or expressed dissatisfaction. Listen to their concerns, identify pain points, and offer personalized solutions to retain their business.
Issue Resolution: Address and resolve customer issues in a timely and effective manner. Collaborate with internal teams to ensure that all customer concerns are fully resolved and documented.
Retention Strategies: Develop and implement tailored retention strategies for different customer segments, utilizing data and customer feedback to continuously improve these approaches.
Renewal Assistance: Assist customers with the renewal process, ensuring they fully understand the value of our services and the benefits of continuing their relationship with us.
Reporting & Analytics: Track and report on retention metrics, customer feedback, and the effectiveness of retention strategies. Provide insights and recommendations to the Retention Manager.
Product Knowledge: Stay up-to-date on all product features, updates, and industry trends to effectively communicate the value proposition to customers.
Collaboration: Work closely with the Sales, Product, and Customer Success teams to share insights and ensure a cohesive approach to customer retention.
Upsell & Cross-Sell: Identify upsell and cross-sell opportunities that align with customer needs, contributing to revenue growth.

Qualifications:

2+ years of experience in customer service, sales, or a related field.
Strong foundation in customer-facing roles with excellent communication and active listening skills.
Proven track record of meeting or exceeding quotas/KPIs.
Experience with Salesforce or similar CRM systems.
Ability to handle high-volume, fast-paced phone interactions with resilience.
Problem-solving and conflict resolution skills.
Adaptability to a fast-changing environment with attention to detail and consistent follow-through.
Customer-centric mindset with a genuine desire to help businesses succeed.

Preferred:

Experience in the Home Improvement/Construction vertical or adjacent fields.

Benefits

Mission-driven, values-based culture.
Competitive pay.
Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
Unlimited PTO, plus paid company holidays.
Meaningful equity
Medical, dental, and vision options.
401(k)
Free Employee Assistance Program
Parental Leave Program
Pet Insurance

Our Core Values

Truth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.
Slope. Rate of change over time. We hire and reward based on a team member’s potential, capacity, and growth-mindset, rather than a fancy resume.
Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other’s aspirations and create alignment to get there.
Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”.

Our total annual compensation structure includes a base and OTE/commission structure. The base for this role is $45,000 with a $32,000 variable totaling a $77,000 OTE. The expected compensation range for this position is displayed in compliance with all local/state regulations. The expected compensation range for this position is based on a number of factors, including but not limited to: individual education, qualifications, and prior work experience. The total annual compensation package will consist of a base salary and eligibility to participate in our sales commission structure.

At Hearth, we value resilience, curiosity, and a strong drive for results. We recognize that retention can be challenging, but we believe in the power of addressing each customer's unique needs. If you're excited about making a real difference in how businesses operate and grow, we want to hear from you!

","hiringOrganization":{"@type":"Organization","name":"Hearth","sameAs":"https://www.gethearth.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote (United States)","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"Retention Advisor","datePosted":"2025-08-22","description":"

Join our dynamic team as a Customer Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through exclusively inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients.

This role focuses on receiving and addressing customer inquiries without engaging in outbound dialling. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

About The Role

Onsite and full-time, based at our Sippy Downs office
Professionally handle inbound customer calls with empathy and expertise
Enhance customer loyalty by delivering top-notch, personalised solutions
Identify and address the root causes of customer concerns
Collaborate with colleagues to ensure comprehensive customer support
Assist with policy renewals, changes, cancellations, and amendments

About You

Exhibit strong problem-solving abilities and excellent communication skills
Previous experience in customer service or customer retention is advantageous
Passionate about delivering exceptional customer experiences
Ability to thrive in a dynamic and fast-paced environment

Don't tick every box? Don't worry!

We understand that many skills are transferable so even if you don't tick every box, we still encourage you to apply if this role aligns with your interests.

Perks and Benefits

Great work/life balance with set start/finish times
22 days annual leave, plus volunteer leave, and yearly salary reviews
Career progression opportunities – we believe in promoting from within
Paid induction training and ongoing career development
An awesome work culture that encourages creativity and celebrates diversity
Ideally located surrounded by numerous eatery and retail options
Discounted insurance products
Discounted gym memberships through Fitness Passport
Free skin checks, flu jabs, and wealth mastery sessions
Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
End of trip facilities
Casual dress code

Sound good?

If yes, we want to speak to you! Join us in revolutionising the insurance industry by prioritising the customer. Apply now and be a part of our growing success story.

","hiringOrganization":{"@type":"Organization","name":"Youi","sameAs":"https://www.youi.com.au/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia, SUNSHINE COAST","addressCountry":"Australia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"Retention Consultant","datePosted":"2025-08-27","description":"

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation.

Responsibilities

Product/Service Information

Provide advanced product/service information and respond to basic customer questions about the product/service.

Customer Order Processing

Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.

Resolving Customer Issues

Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Interpersonal Savvy

Manages Ambiguity

Manages Complexity

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

31 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

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Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Vonage Customer Care Mission:

We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting, help our customers rapidly resolve any issues, publish online knowledge articles, and communicate proactively for any incidents that occur.

Why this role matters:

As a member of the Retention team, the Retention Representative is responsible for maintaining Vonage customers via inbound calls and/or Correspondence via SalesForce. The Retention Agent is also responsible for maintaining an acceptable customer save rate following all Vonage policy and procedural guidelines designed and approved by Vonage for the purpose of customer retention.

Please note: day & evening shifts may be required.

Your key responsibilities:

Processes orders via inbound call handling, prepares correspondence, and fulfills needs of existing customers that are at risk of canceling services or order
Addresses complaints with the goal of increasing satisfaction and securing customer saves
Provide customer-focused solutions using clear and descriptive method
Manage and complete projects in a timely manner
Meet all given goals and objectives for customer save rate, stick rate and other related metrics
Track case tickets within a Customer Relations Management System to Document resolutions for future reference both internally and externally
Offers discounts or special deals as needed and within pre-established limits
Work closely with multiple departments to resolve customer issues
Identify reason(s) for customer dissatisfaction and/0r discontinuance requests in a timely manner and assist Vonage in meeting company wide initiatives in retaining customers
Communicate customer feedback findings to management
Consult with and research customer concerns; explain billing charges and credits
Provide operational and systems suggestions to management
Other duties as assigned

What you’ll bring

Required:

Sales or Customer Retention experience required
Ability to work independently as well as in a team environment
Excellent communications; verbal and written
Ability to handle stressful situations and deadlines
Professional phone and typing skills
Ability to maintain poise and productivity in a fast paced environment
Ability to multi-task and adapt to change
High School Diploma or GED; or equivalent combination of education and experience

Experience we consider a plus:

Excellent customer service skills (friendly, courteous and helpful)
Excellent grammar (Verbal and Written)
Salesforce experience
Creative and independent thinking
Good computer skills including emailing and Internet usage

How you’ll benefit:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits that include Medical, Dental & Vision Insurance, 401k and PTO.

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Responsibilities

Education

Experience

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.

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What You'll Do

The Retention Specialist is responsible for identifying, developing, and maintaining a job retention system. This position will require you to work collaboratively with Case Manager, Job Developer, Sector Leads, participants, and other relevant staff to ensure participants are actively employed.

Your responsibilities will include:

Provide group or individual job retention, maintenance support and counseling.

Assist participants with issues pertaining to work-related benefits and transitional benefits.

Research and verify 30-day to 90-day, and 180-day via fax, site visits, mail, and in-person appointments.

Maintain on-going contact with participants to identify any personal and social problems that may arise while being employed and make appropriate referrals for the resolution.

Facilitate group retention activities in order to help educate participants on benefits and work support as well as career advancement exploration.

Maintain contact with employers to verify employment, resolve any issues with their WeCARE participant workers, and ensure overall satisfaction with WeCARE relations.

Coordinate with job developers and Strategic Sector Lead teams to develop and maintain job retention information with employers on working participants.

Offer employment counseling and referrals to support services or additional educational programs.

Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

You're a great fit for this role if you have:

Bachelor’s Degree in Vocational Rehabilitation Counseling or another related field preferred.

1 year of case management experience or related experience. Or an equivalent combination of related education and experience.

Bi-lingual (English Spanish) candidates preferred.

Compensation

$23.08-$25.00/hr.

","hiringOrganization":{"@type":"Organization","name":"The Fedcap Group","sameAs":"https://fedcapgroup.org/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"Manager, Retention","datePosted":"2025-09-03","description":"

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To proactively manage and retain Business Banking clients within the relevant segment by driving inactive new-to-bank (NTB) activations, addressing service failures, and enhancing client engagement. The role focuses on strengthening client relationships, entrenching banking solutions, and reducing attrition through data-driven insights and targeted interventions.

Qualifications

Qualification

Business Commerce Degree

Experience

5-7 years extensive experience in Business Banking, with a deep understanding of the financial needs and challenges faced by Subject Matter Experts and enterprise clients
Proven client relationship management and retention strategy experience
Skilled in-service recovery and resolving client complaints effectively
Comfortable using data and insights to identify at-risk clients and drive engagement
5-7 years experience in collaborating with cross-functional teams (e.g., Relationship Managers, Product, Operations etc.)
Require Relationship Manager experience in the Growth segments

Additional Information

Behavioural Competencies

Establishing Rapport
Understanding People
Taking Action
Meeting Timescales
Embracing Change

Technical Competencies

Customer Understanding (Business Banking)
Product Related Systems (Business Banking)
Client Relationship Management
Process Management
Data Analytics and Visualisation
\n

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Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for an Inside Sales Retention Manager to join our ever evolving SMB International team and help us unleash the potential of every business.

What you’ll own as the Inside Sales Retention Manager

You will manage, coach and develop a high performing Customer Loyalty team. Achieving commercial sales targets and associated KPIs whilst at the same time improving and driving our cultural plan with the goal of having the highest employee engagement score. To achieve this, you will need to be able to work with your peers and a significant number of internal stakeholders on top of your individual accountabilities. Driving results in your team and collaboratively across department, talent pipeline, employee engagement and customer satisfaction will need to be delivered in equal amounts and not one at the expense of the others.

Responsible for c. 15 advisors
Responsible for achieving commercial performance and sales targets in line with budgets
Accountable for driving our culture within direct team and wider department
Demonstrate a commercial awareness to drive Net Income and adhere to pricing guidelines
Accountable for inspiring and motivating team whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world.
We are passionate about what we do – and you will be too!

What you’ll bring

Effective people skills and sensitivities when dealing with others
A history of being able to drive sustainable commercial result’s
A proven track record in developing and driving employee engagement
History of identifying, supporting and driving talent
Well-balanced decision and thought making process that considers the impacts across our Colleagues, Clients and Communities
A strong resilience and appetite for change
A developed emotional intelligence

Added bonus if you have

Coaching qualifications
Experience across multiple sales channels
Knowledge regarding our products and services
Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, remote working
Experience of supporting and developing a sales team
A strong commercial acumen and the ability to build teams

About the team

The inside sales team here at Worldpay is unique in many ways, from supporting over 220,000 SME’s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times.

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career.

#LI-BH1

Privacy Statement

Sourcing Model

#pridepass

","hiringOrganization":{"@type":"Organization","name":"Worldpay","sameAs":"https://www.worldpay.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"GBR GATE VICTORY, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"Retention Manager","datePosted":"2025-09-09","description":"

JENNY BIRD is a leading jewelry and lifestyle brand known for its lightweight, statement jewelry. We are on a mission to uplift and inspire through thoughtful creation. We are a fast moving, complex business with direct to consumer, wholesale and major department sales channels with customer experience at the core. We value our partnerships, developing and strengthening our relationships with our boutiques and majors. We are inspired by our consumers, and consciously strategize how we can exceed our five star shopping experience.

The Opportunity:

We are looking for a Retention Manager to join our Marketing Team. In this revenue-contributing role, you will be responsible for managing our owned channel experience, including email, SMS and push notifications, as well as designing and implementing digital strategies to retain new customers, nurture existing customers and win back churned customers, all while creating memorable customer experiences throughout. You will report to me and work closely with the rest of the marketing, ecommerce, and creative teams, as well as collaborate with client care and planning / operations.

The ideal candidate is a driven and creative thinker with a conversion focused mindset who is able to come up with innovative strategies to engage our customers and keep them coming back to JENNY BIRD again and again. You enjoy digging into patterns of customer behaviour as a way to constantly grow a repeat customer base and re-engage past purchasers. You should be well-versed in owned channel management with technical experience working with an ESP/Marketing Automation and SMS management tool like Klaviyo, Braze, Attentive, Postscript or similar.

Responsibilities:

Collaborate with creative and editorial teams to plan and execute on a monthly content calendar for our email, SMS and push notification channels that will engage our audience, drive conversion, and support campaign and product launches.
Regularly optimize existing cross-channel marketing automations, including Welcome, Abandonment, and Post Purchase flows, and identify opportunities to improve and grow them.
Leverage audience and performance analytics to make informed decisions on strategy, as well as proactively explore new and untapped opportunities to drive revenue.
Support on weekly campaign reporting, including pulling KPIs for email campaigns, email automations, and SMS performance.
Identify opportunities to experiment within our email and SMS channels to test and learn for our acquisition forms, content, creative, and audience segmentation.
Collaborate with our Client Care team to leverage feedback and continually optimize our customer’s experience.

Note that some of the above responsibilities may be tweaked slightly based on the candidate's experience and areas of strength. Any such minor amendments to the above will be shared with the candidate as a part of the hiring process.

What you bring to the table:

You are resourceful and a problem solver; each JB team member has an entrepreneurial spirit and can always figure it out
You thrive in fast paced environments, and are adaptable in a business that is ever-changing and growing.
You collaborate well with others and enjoy working cross-functionally to bring new ideas to life successfully.
You are curious and proactive, and find enjoyment in finding new opportunities to improve our function.
You have an entrepreneurial spirit, and are “in-the-know” with industry tactics for retention, customer LTV and customer lifecycle.
You put the customer at the center of everything we do, and will strive to ensure that they are provided a great experience, while we work to increase their loyalty with JENNY BIRD.

Location:

We have flexible working arrangements for the team. This role requires you to be in the office (East Room located at 507 King East, Toronto, Ontario) 3 days a week, ideally Monday, Tuesday and Thursdays.

Team Member Expectations:

We are looking for a compassionate and reliable individual who will lead with empathy, inspire their teammates with a strong work ethic, and support the growth of their peers through establishing relationships built on trust and respect.

As a brand, we have seen incredible growth and success through our team’s proactiveness, curiosity, and desire to learn while building. We look for team members who embody these traits and have the confidence and comfortability to collaborate laterally, communicate ideas effectively, and support the company’s goals.

The Interview Process:

Phone Interview
In Person interview
At-Home Skills Assessment
In Person Interview with a Member(s) of the Senior Leadership Team
Conduct References
Offer

Perks at Jenny Bird

3-weeks vacation + 3 floating days + Summer Fridays (we close the office early at 1 pm!)
Your birthday off!
A comprehensive benefits program + flexible health care spending account
Parental leave top-up
Professional development budget to use towards courses and/or certificates
Perks on JENNY BIRD products!
Access to Group RRSP Plan
Membership to the East Room at 507 King East, Toronto, Ontario

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email.

","hiringOrganization":{"@type":"Organization","name":"JENNY BIRD","sameAs":"https://jenny-bird.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Toronto, ON","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Retention Specialist","datePosted":"2025-09-10","description":"

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner. The expectation of this position is that specialists are driven to achieve and exceed their targets. This role thrives on resilience and demonstrating strong negotiation skills in order to save customers from disconnecting Cogeco services.

This is a province-wide (ON), remote / work-from-home (WFM) position.

RESPONSIBILITIES:

Responsible for handling customers’ requests to downgrade or disconnect Cogeco services for competitive reasons, perceived value or price, technical, customer service-related issues, and reasons deemed as uncontrollable, etc., using negotiation and sales skills.
Works to effectively resolve customer issues, builds value in Cogeco’s products and services by communicating the advantages and benefits over the competition. In addition, responsible for handling all types of customer calls as required, resolving the reason for the call, and practicing the sales behaviours that are outlined in the training material.
Responsible for calling various outbound customer lists to maximise retention and sales opportunities.
Offers an outstanding service and customer focus that will incite customers to choose all Cogeco products and services by highlighting all the benefits and features to retain and acquire new customers.
Answers customer inbound phone inquiries. Offers customized solutions and options while responding to questions or problems that are raised by the customer while meeting and/or exceeding departmental quality and KPI targets.
Is attentive to existing and potential customer needs and offers customized solutions and options to retain and/or acquire every possible customer.
Demonstrates integrity in all aspects of their dealings with customers and is proactive, sincere, and empathetic when responding to any questions or issues raised by the customer.
Promotes and upsells products and services with each customer contact for new and existing customers, and processes the order.
Frequently reviews and investigates Cogeco’s prime competitor’s information and offers via the internet, telephone calls, or retail visits in order to provide accurate information while communicating the advantages of Cogeco over the competition. Also escalates major market changes or offers to the Supervisor for evaluation.
Highlights the features and benefits of all Cogeco products and services by confidently demonstrating retention and sales behaviours as trained
Resolves billing inquiries and service discrepancies. Follows all billing procedures as outlined in training, including following the credit matrix when applying credits and debits on customer accounts only as necessary.
Efficiently handles, troubleshoots, and resolves escalated customer inquiries for all systems. Offers customized solutions and options while responding to questions and problems. while demonstrating soft skills.
Assists with other departmental requests as required and performs special projects as assigned.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers. They must use available personal protective equipment at all times and comply with all Health & Safety instructions, guidelines, policies, and procedures issued by the Company.
To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.

ACADEMIC TRAINING:

High School Diploma required.
Post-secondary education preferred.

WORK EXPERIENCE:

Minimum 1 year of experience preferred.
Minimum 1-2 years of previous experience in a call center environment preferred.
Proven customer service skills, superior first call resolution skills.
Performance at a high standard and consistently meets all KPI expectations.

SPECIFIC COMPETENCIES:

Strong communication skills (written and verbal).
Prior retention, sales, and telemarketing experience coupled with strong negotiation skills, is preferred.
Detail-oriented with the ability to analyze and troubleshoot customer issues. Self-motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.
Demonstrates professional interpersonal skills with a winning customer service attitude and presentation as per our departmental dress code policy and guidelines
Open to change with a learning attitude towards work and to contribute to teams.
Experience in Google Suite applications is an asset.
Must have previous experience working with PCs and demonstrated navigation abilities within a Windows environment. Data entry experience is an asset.
A general understanding of broadband, telecom, cable, and internet industries is an asset.
Flexibility is required with respect to hours of work as business needs change
Flexibility is required with respect to hours of work as the incumbent may be required to work rotating shifts in a 24/7 environment, including days, evenings, weekends, and general holidays. Hours of work are subject to change as business needs evolve.

You’ll benefit from:

Flexibility: Yes, we think that what you do matters. At work and at home.
Fun: we laugh a lot, it makes every day brighter.
Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.
Rewarding Pay: Let’s be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it come with a great culture.
Benefits: We’ve got you covered.
Career Evolution: Join us, and we will give you the tools to achieve your career goals!
Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

Location :

Burlington, ON

Company :

Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

","hiringOrganization":{"@type":"Organization","name":"Cogeco","sameAs":"https://www.cogeco.ca"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Burlington Office 37.5HRS, Canada","addressCountry":"Canada","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"Retention Manager","datePosted":"2025-09-10","description":"

About the company:

Softermii (https://www.softermii.com/) is an outsourcing/outstaffing company with more than 11 years of experience in web and mobile application development with a team of more than 120 specialists from 6 countries.

We have withstood multiple challenges, such as COVID-19 pandemic and war aggression against Ukraine, we have secured sustainable development processes, saved all our projects and jobs. Even more – we’re constantly growing.

Every day, we add a new project to our portfolio in the following areas of expertise:

Healthcare
Real estate
Livestream E-commerce
Fintech (Wealth Tech, Capital Trading)
Real Time Communications (RTC)

In addition, we develop 2 of our own solutions that help our customers get faster applications for video or audio calls (https://www.softermii.com/solutions/vidrtc) or an application for real estate with 3D visualization

(https://www.softermii.com/solutions/apartmii)

Company mission:

Softermii: Succeed Without (L) imitations

We will turn any idea into a valuable product.

Our plans as a company:

We want to move from a regular outsourcing business to an ecosystem of outsourcing, education and product development companies.

Over the years, we have arrived at a highly personalized working model with transparent workflows. This model allows us to create software products that meet our clients’ goals with precision.

🌟About the company:

Milliorize (https://www.milliorize.com/) provides end-to-end platforms and services for the iGaming industry. Our focus is delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

💥About the Role

Milliorize is hiring an experienced Retention Manager to lead CRM, bonusing, and lifecycle engagement strategies across its two flagship products: MarketRaces and Sweepluxe. This is a key leadership role with full ownership over player retention, loyalty, and engagement. The ideal candidate has a proven track record in the U.S. sweepstakes space, is deeply familiar with FastTrack CRM (including the Gamification Engine) or similar, and knows how to build scalable, high-performing lifecycle strategies.

👬Why we have opened this vacancy: Team extension.

👨‍💻Type of cooperation: Full-time, Part-time, or Consultancy cooperation.

⚡️Your responsibilities on the project will be:

1. Player Retention & Engagement Strategy

- Develop data-driven retention strategies to increase active users and reduce churn.

- Work closely with CRM, email marketing, and in-game messaging teams to create engaging campaigns.

- Analyze player behavior, deposit trends, and session frequency to personalize offers.

2. CRM & Lifecycle Marketing

- Design automated retention campaigns (emails, push notifications, SMS, in-app messages) based on user segments.

- Build player lifecycle journeys (welcome flows, reactivation campaigns, VIP programs, churn prevention).

- Optimize loyalty programs and rewards for long-term player engagement.

3. Bonus & Promotion Management

- Create and optimize bonuses, cashback programs, daily challenges, and seasonal promotions.

- Implement A/B testing to measure the effectiveness of different promotions.

- Ensure bonuses align with revenue goals and prevent bonus abuse.

4. VIP & High-Value Player Management

- Develop exclusive VIP retention strategies to retain high-value players (whales).

- Personalize offers for top depositors through tailored rewards, events, and account managers.

5. Churn Prevention & Win-Back Campaigns

- Identify early signs of churn using behavioral analytics and predictive modeling.

- Create win-back campaigns for inactive players through special promotions.

- Implement exit surveys and feedback loops to understand why users leave.

6. Data Analytics & Performance Reporting

- Track key retention KPIs: Daily Active Users (DAU), Monthly Active Users (MAU), Retention Rate (D1, D7, D30), Customer Lifetime Value (LTV), and Churn Rate.

- Use tools like Google Analytics, Mixpanel, Amplitude, Power BI, and SQL to measure retention performance.

- Present insights and actionable reports to the leadership team.

7. Compliance & Responsible Engagement

- Ensure retention strategies align with gambling regulations and responsible gaming policies.

- Work closely with the customer support and KYC teams to prevent fraud and promote ethical engagement.

👯You can be part of the following team:

Executive Team Department Company owners (4 people), Product Owner, Acquisition Manager, Marketing Team (CRM Manager, Content Manager, Retention Manager).

🗞Our requirements to you:

- 5+ years of experience in retention, CRM, or lifecycle marketing in social casino or sweepstakes products (U.S. market).

- Strong knowledge of FastTrack CRM or similar tools, including Gamification setup.

- Deep understanding of bonus mechanics, lifecycle marketing, and sweeps compliance.

- Analytical mindset and comfort working with performance data.

- Excellent communication and copywriting skills for segmented audiences.
- Highly self-driven, with the ability to thrive in a fully remote, fast-paced environment.

- Must be fully committed, proactive, and ready to take full ownership of retention efforts.

- English level B2/C1 – professional written and verbal communication with stakeholders.

💥It would be cool if you have:

- AI & Predictive Analytics – Understanding of machine learning in churn prediction and player segmentation.

- VIP & High Roller Management – Previous experience managing exclusive VIP programs and personalized retention.

- Omnichannel Retention Strategies – Ability to integrate email, push, SMS, Discord, and in-app messaging.

👨‍💻Who will you have the opportunity to meet during the hiring process (stages):

HR interview, Management interview.

💥Why Join Us?

Be a part of a collaborative and innovative team.
Work on impactful projects with a global reach.
Opportunity to take ownership and implement your ideas to drive real results.

🥯What we can offer you:

We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
You will have enough independence to make decisions that can affect not only the project but also the work of the company.
We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
Do you like to learn something new in your profession or do you want to improve your English? We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
And what if you want to relax? Then we have 21 working days off.
What if you are feeling bad? You can take 5 sick leaves a year.
Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front.
And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.

A little more information that you may find useful:

our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
there is a performance review after each year of our collaboration where we use a skills map to track your growth;
we really have no boundaries in the truest sense of the word – we have flexible working day, remote or office is up to you.

What we can offer you:

We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
You will have enough independence to make decisions that can affect not only the project but also the work of the company.
We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
Do you like to learn something new in your profession, or do you want to improve your English? We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
Are you thinking about taking out insurance? This is also what we can offer you.
And what if you want to relax? Then we have 21 working days off. We also have 11 paid days off for Public Holidays.
What if you're feeling bad? You can take 5 sick leaves a year.
Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front.
And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.

A little more information that you may find useful:

our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
there is a performance review after each year of our collaboration where we use a skills map to track your growth;
we really have no boundaries in the truest sense of the word – we have a flexible working day.

We are looking for like-minded professionals who believe in making the world a better place by building technology that’s meant to last and scale.

Join Softermii and help us take software to the next level of awesome.

Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!

","hiringOrganization":{"@type":"Organization","name":"Softermii","sameAs":"https://www.softermii.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"Retention Specialist","datePosted":"2025-09-10","description":"

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about \"things\" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

What will you do?

Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Minimum Requirements:

Minimum Qualification Required

Matric / Grade 12 (essential)
A completed NQF Level 4 in Short-Term Insurance would be advantageous

Minimum Experience

Minimum 1 years’ experience in a customer retention, sales, or client services role within the short-term insurance industry.
Proven track record of meeting retention or sales targets.
Exposure to outbound customer contact or call centre environments is preferred.

Deliverables include, but will not be limited to

Contact policyholders who have expressed intent to cancel or are flagged as high-risk for lapse.
Conduct needs analysis and offer product amendments, benefits education, or cost-effective alternatives.
Handle objections effectively to retain business and enhance customer satisfaction.
Accurately capture and update all client interactions in the CRM system.
Comply with quality assurance, FAIS, and TCF standards.
Identify trends in cancellations and provide feedback to improve service and product offerings.

Competencies Required

Strong negotiation and objection-handling ability
Excellent verbal and written communication
Resilience, emotional maturity, and adaptability under pressure
Solid understanding of insurance products, premium structures, and benefit positioning
Goal-driven, organized, and capable of working independently
High attention to detail and strong administrative capabilities
Commitment to Treating Customers Fairly (TCF) principles and ethical conduct

Knowledge and Skills

\nCustomer ServiceTeam SupportAdministrationQuality, compliance and accreditation

Personal Attributes

\nCommunicates effectively - Contributing dependentlyDecision quality - Contributing dependentlyAction orientated - Contributing dependentlyOptimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. \nThrough its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

\nCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyCollaborates - Contributing dependentlyBeing resilient - Contributing dependentlyDrives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

","hiringOrganization":{"@type":"Organization","name":"Sanlam","sameAs":"https://www.sanlamcloud.co.za"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Midrand, Gauteng, ZA","addressCountry":"South Africa","addressRegion":"Africa"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"Runner- Indemnities & Retention","datePosted":"2025-07-15","description":"

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

The role holder in this role is tasked with the comprehensive management and collection of necessary documents from customers, coupled with the meticulous processing of all loan requests within the system. Additionally, the role involves proficiently utilizing retention tools to manage and assist in retaining customers effectively. The role holder holds the responsibility of discerning client needs and concerns, strategically raising pertinent points to the management for informed decision-making.

Key Responsibilities:

Collecting requisite documents from customers with a focus on precision and thoroughness.
Executing DD settlements for acquisitions from competitors.
Scrutinizing all customer documents prior to collection, encompassing:
- Validation of the authenticity of original documents.
- Verification of customer identity.
- Ensuring the sighting of original documents.
- Applying the \"True copy of original\" annotation on photocopies, with inclusion of Name, Staff ID, and Signature as stipulated.
- Attesting customer signatures as \"Signature Verified\" and \"Signed in my presence.\"
Handling customer documents with the highest level of diligence.
Safeguarding all original documentation securely and utilizing the designated chub in accordance with Standard Operating Procedures (SOP).
Promptly reporting any unauthorized or unethical activities observed during customer visits to management.
Engaging with customers at the Branch/Retention Center, guiding them through application/form completion.
Explaining approval/product details to customers, including but not limited to Interest Rate, Loan Amount, Bullet loan, etc.
Entering and submitting applications in the Customer Application System (CAS) and Loan Management System (LMS) for processing.
Uploading documents on the Document Management System (DMS).
Ensuring comprehensive logging and updating of all cases in the Management Information System (MIS) with their respective statuses.
Providing timely Daily, Weekly, and Monthly reports to management on activities within the work area.
Coordinating with relevant departments to ensure timely disbursement of cases by sending original documents.
Gathering data related to customer complaints or competitor offers.
Proactively identifying problem areas and recommending resolutions.
Demonstrating effective negotiation skills with customers.
Delivering excellent customer service and consistently ensuring customer satisfaction.
Possessing proficiency in all bank products and their features, with a commitment to explaining them to customers.
Providing general administrative support.
Assisting and supporting other Retention officers when required.
Strict adherence to policies, processes, and procedures of the organization.

Qualifications

Proficient Negotiation Skills.
In-depth Understanding of Products, Policies, and Systems.
Strong Interpersonal Skills for effective interaction with customers and various business units.
Collaborative Teamworking Abilities.
Capability to articulate and represent the customer's perspective.
Competency in conducting primary initial screenings of customer financial records.
Thorough Understanding of Product Policies, Features, and Campaign Management.
Knowledgeable in Banking Systems
Bachelor’s Degree,
Required. 1-2 year of experience in banking or similar experience

","hiringOrganization":{"@type":"Organization","name":"First Abu Dhabi Bank (FAB)","sameAs":"https://www.bankfab.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dubai, United Arab Emirates","addressCountry":"United Arab Emirates","addressRegion":"Middle East"}}}},{"@type":"ListItem","position":50,"item":{"@type":"JobPosting","title":"Retention Specialist - Gamification","datePosted":"2025-07-21","description":"

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Retention Specialist - Gamification you’ll be supporting the delivery of carefully curated user experiences for our customers, covering the design, administration, and continuous innovation of gamification strategies, as well as in-depth financial analysis of these initiatives. This will help us excel at enhancing customer engagement and retention, ensuring high customer satisfaction and loyalty, to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Gamification Strategy and Execution

Illustrate, implement, and administer innovative gamification strategies to augment user affinity and retention.
Employ a range of corporate tools (such as JIRA, Confluence, etc.) to proficiently steer gamification projects.
Team up with our Retention Data Analysts for an insight-inspired approach throughout the gamification project lifecycle.

Project Management

Coordinate gamification projects across different units ensuring punctual, seamless deliveries.
Craft fresh gamification projects in alignment with our ongoing games and broader business strategy.
Serve as the liaison during the trialling and deployment stages of fresh gamification enhancements.

Financial Management

Design offer strategies that not only meet customer expectations but also deliver on the anticipated project/intervention ROI.
Administer sound financial management practices including comprehensive audits of brand promotions, deep-dive number analyses, and appropriate follow-up actions.

Collaboration with Stakeholders

Actively engage with key teams including Market Development, UX, and Retention Marketing teams, enabling their initiatives.
Preserve supportive relationships with auxiliary departments and service providers to effectuate shared objectives.
Set accurate expectations for prime stakeholders in line with the innate proficiencies of our team and suppliers.

Maintenance and Advancement

Continuously monitor the success of gamification initiatives, utilizing metrics such as user engagement, retention rates, and other relevant KPIs for ongoing improvement.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

In-depth knowledge or previous experience in the iGaming industry, with a strong understanding of player behaviour
Experience in developing and executing customer retention strategies
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Command over Excel functionalities for in-depth analysis, data visualization, and logical formulations.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

Any relevant educational qualifications, such as Game Design, UX/UI, Marketing or correlating field which enhances understanding and application of gamification.
Proven track record of gamification journeys

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Free Massages On-site
Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Employee Assistance Programme
Curro School Fees Benefit
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy
Work from home allowance
Team buildings

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

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