MARKET SUMMARY:

Saint Francis Hospital-Memphis, TN

Saint Francis Hospital-Memphis is proud to have served the East Memphis community since 1974. Our 479-bed facility was the first full-service hospital in the rapidly growing area and has continued to grow since we opened our doors. Our 42-acre campus is home to the hospital, two medical office buildings, and the University of Tennessee/Saint Francis Family Practice Residency Building.

We strive to provide excellent care and personal service to our patients. Saint Francis has been nationally recognized for quality care by the:

• American Heart Association

• American Society of Bariatric Surgery

• Aetna Healthcare

• Blue Cross Blue Shield

• CARF

• CIGNA Healthcare

• Leapfrog

• Society of Chest Pain Centers

• The Joint Commission

• United Healthcare

• US News and World Report

Saint Francis Hospital-Memphis strives to provide quality, patient-centered care to the Memphis community. At Saint Francis, the patient experience is designed to help improve the quality of life of every patient who enters our doors. We are happy to offer an array of inpatient, outpatient and surgical services for patients and provide free health educational programs for our community.

We have a fantastic hospital, where technology and quality are exceptional. Yet, it really is our staff that makes our hospital unique. At Saint Francis, service is what we are all about, and it is a pleasure to serve the residents of the Greater Memphis Area and of the Mid-South.

https://www.saintfrancishosp.com/

Saint Francis Hospital-Bartlett, TN

Opened in 2004, Saint Francis Hospital-Bartlett became the first full-service health care facility in Bartlett, Tennessee. We’re committed to providing quality care that serves the needs of Bartlett and all of the North and Northeast Shelby County community. As our community grows, we continue to expand our scope of care and nurture strong relationships with community partners.

Our 156-bed facility enables us to treat a wide range of conditions and includes:

88 medical/surgical beds
16 orthopedic/spine beds
10 mother-baby suites
10 neonatal intensive care unit (NICU) beds
16 intensive care unit (ICU) beds
16 progressive care unit (PCU) beds

In addition, Saint Francis Hospital-Bartlett offers six surgery suites, a 24-hour emergency room and a dedicated outpatient imaging center.

Saint Francis Hospital-Bartlett is accredited by The Joint Commission, the nation’s oldest and largest hospital accreditation agency.

https://www.saintfrancisbartlett.com/

POSITION SUMMARY:

The Market Chief Human Resources Officer, Tennessee Market serves the hospital and group leadership team as strategic advisor providing high-quality consultancy on a diverse set of strategic and operational HR issues; representing specific hospital or market needs; ensuring implementation and application of agreed upon HR processes, systems, policies and programs; leads escalation and resolution of employee relation matters; lead HR functional liaison to a specific hospital or market accountable to attract, develop and retain key talent. Key liaison to “broker” the HR service delivery model ensuring appropriate support of human resource services and solutions are provided in areas such as talent management, total rewards, talent acquisition and deployment, learning, employee relations, organization design and restructuring. Accountable to ensure oversight and governance of group and hospitals HR processes, systems, and policies.

KEY RELATIONSHIPS:

Consults with business leaders on critical capability and capacity gaps, short- and long-term talent needs, compensation, organization effectiveness and employee development requirements and labor management strategies.
Partners with Hospital Operations, CHRO and Tenet CoEs leaders to proactively identify and implement strategic solutions and interventions across all functional areas ensuring SLA and KPI targets are met.
Partners with external HR groups/societies to stay abreast of key industry trends and best practices.
Partners with other senior HR leaders to ensure the successful implementation and constant evolution of the HR service delivery model.

ESSENTIAL FUNCTIONS OF THE ROLE:

Acts as a point of contact to the business for all HR related services and solutions
Leads team of hospital CHROs across multiple markets
Plays an active business partner role in strategic meetings (budget process, strategic planning, etc.) and translates business strategies into HR initiatives
Manages labor and productivity initiatives and actions to deliver cost improvement in areas such as overtime, premium labor, headcount efficiency and contract labor
Acts as a catalyst to ensure the acquisition, development and performance of leading talent and partners with members of HR service delivery model to ensure sourcing, staffing, and onboarding needs are met
Builds the capability of direct reports and that of the broader HR team, identifying and supporting them through their own development and towards
Drives the use of data analytics, and external/internal insights to design innovative HR solutions based on short- and long-term business needs
Deploys innovative, business relevant processes and solutions that drive the business strategy, talent management agenda, people engagement and organizational effectiveness and oversee service delivery (Time / Cost / Value / Quality / Direction / Strategy) according to internal and external service level agreements
Provides coaching to managers on how to analyze and identify solutions to drive the business and create greater organizational capability and engagement
Drives simplification and elimination of non-value-added work in the business and identifies efficiencies and drives organizational effectiveness
Builds capability internally and coaches senior leaders on effective talent, organizational and employee engagement strategies
Drives culture change toward the direction of business (Understands the vision of the business, leads culture gap analysis, action plans against gaps, leverages communication tools/expertise to drive desired change) to ensure change initiative are managed in a predictable and controlled manner ensure overall objectives are achieved
Leverages external networks to understand market trends, shape organizational strategy and apply leading practices
Identifies the need for HR solutions and partners across HR to integrate and broker these services, overseeing and constantly improving a work-intake and contracting process to enable priorities and deliverables to emerge at enterprise, business unit and channel levels
Other duties as assigned

CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:

10+ years’ experience in providing Human Resources services, solutions, and leadership in roles of different levels of size, complexity, business model maturity, etc.
Partnering with business leaders to develop, design and implement relevant strategic human resources strategies
Ability to manage and develop senior HR functional and leadership capability
Led organization design, restructuring and strategic workforce planning initiatives
Has successfully led complex and system-wide organizational change that is a result of operating model transformation, business startup, mergers and acquisitions, business consolidation, etc.
Experience in creating and enhancing organizational culture through organizational effectiveness and development strategies that deliver higher levels of employee engagement, commitment and satisfaction
Highly skilled in executing “generalist” HR core processes in areas such as talent management, talent acquisition, employee relations, compensation, performance management, employee assessment and development, success planning and organizational development
Diverse background in multiple industries and/or operating units within the same organization

Professional Attributes

Skillful at influencing senior leaders and diverse perspectives towards common goals
Able to surgically analyze and diagnose business and people performance, organizational climate and culture and use data to create insights that drive higher thinking and outcomes
Ability to effectively balance enterprise and business specific requirements through high quality HR business partnering, superior consultative skills and knowledge of the business
Developed, led, and implemented organization and functional change management strategies, initiatives and process
Ability to identify, develop and retain high quality talent balancing multiple engagement and reward levers to deliver overall individual and organization value and capability
Ability to effectively manage a budget, interpret a P&L, understand key business drivers and has solid cost benefit trade off analysis and planning skills
Ability to manage multiple priorities and initiatives keeping all in balance and delivering within cost, timing, change impact expectations
Strong organization planning, critical thinking, and prioritization skills
Ability to inspire and motivate all levels of the HR organization from the frontline to senior HR professionals
Ability to develop strategy that can be translated into clear, concise, and actionable initiatives and action plans
Demonstrates strong courageous leadership skill sin the ability to make balanced, difficult, and complex decisions in the face of opposition

Personal Attributes

A high-energy individual with a strong work ethic and high expectations for performance. A person who leads by example and sets strong professional and personal standards for every activity.
Someone who values employees at all levels, treating all with dignity and respect. An individual who is able to relate easily to people from all walks of life; empathetic and compassionate.
Self-confident and assured with significant presence and charisma, but with a balanced ego.
An individual of highest personal and professional integrity, principle, and knowledge, earning respect and support when making difficult decisions and choices. Able to establish immediate credibility with peers, senior leadership, and the medical staff.
An individual with a contagious passion for his/her work.

Education/Certifications

Bachelor’s degree in Human Resource Management or related field.
Master’s degree in Human Resources or related field. (preferred).

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