Are you passionate about enhancing IT processes and ensuring seamless operations for end-users? Join our IT End User Support Services team and take the lead in coordinating Change, Incident, and Problem Management processes across our international offices. You’ll help raise process maturity, drive quality improvements, and make sure our IT workplace technology supports our business effectively.

What you’ll do:

Take ownership of Change, Incident, and Problem Management processes within IT Workplace services and work with the technical teams to implement them.
Coordinate between stakeholders to ensure timely and high-quality resolution of incidents and problems.
Proactively raise maturity levels within the team by ensuring consistent process execution and follow-through, which also means working with reporting and data analysis.
Act as the bridge between technical experts and business needs to ensure our operations meet our business expectations.

Who we're looking for…

We’re looking for a proactive and organized professional with strong coordination skills and a strategic mindset. You understand IT service management processes and can translate them into actions that improve quality and efficiency. You thrive in collaborative environments, take ownership, and have the drive to ensure things get done.

Key requirements:

Strong experience in process coordination within IT services or workplace technology.
Solid understanding of ITIL processes (Change, Incident, Problem Management).
Experience working with diverse stakeholders across different locations.
Strong communication skills and ability to influence without direct authority.
A project management or process improvement background is a strong advantage.
IT knowledge is important, but the focus is on coordination, ownership, and quality delivery.

We are more than a workplace

Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.

(Monthly salary range for this position: 3043 - 4565 eur before tax deduction)

Ready to make better happen?

We look forward to receiving your application by 06.09.2025

Please apply through our recruitment system to keep your data safe, as we can’t accept resumes via email. Required background checks will be performed.

Want to know more about this role? Please reach out to Lukas.Mikalauskas@teliacompany.com

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen – together!

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