Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

This role requires foundational knowledge in IT security implementation, network tools (firewalls, SD-WAN, Palo Alto, Cisco, Meraki), and automation (Ansible, Python). Responsibilities include documenting network structures, change management, security policy development, and risk assessment.

Hands-on experience is necessary for network deployment, switch and router security administration, device management (Cisco/Meraki/Aruba), and network troubleshooting. A strong grasp of routing protocols (OSPF, EIGRP), TCP/IP fundamentals, Layer-2 switching, SNMP implementation, and traffic filtering is required.

The ideal candidate should have Linux proficiency, good customer service skills, and the ability to work independently while participating in CAB processes and monthly reporting.

Key Responsibilities:

Proactively monitors the work the ticketing queues.
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Updates tickets with resolution tasks performed.
Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
Captures all required and relevant information for immediate resolution.
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
Communicates with other teams and clients for extending support.
Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
Works with automation teams for effort optimization and automating routine tasks.
Coaches Service Desk and L1 teams for technical and behavioural skills.
Identifies problems and errors before they impact a client’s service.
Ensures all changes are carried out with proper change approvals.
Plans and executes approved maintenance activities.
May also contribute to / support on project work as and when required.
May work on implementing and delivering Disaster Recovery functions and tests.
Performs any other related task as required.

Knowledge and Attributes:

Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Able to work standby.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications / Certifications and required experience:

Ability to build secure networks for enterprise applications; to maintain security configurations, troubleshoot problems related to network configuration and outages.
Experience with network security and incident response preferred.
CCNA Enterprise.
CCNP Enterprise - advantageous.
ITILv4 or relevant ITIL certification (Foundation Level)
Certified Wireless Network Professional (CWNP) - advantageous
Certified Wireless Network Expert (CWNE) – advantageous
Palo Alto Networks Certified Network Security Administrator (required)

Advantageous Skills:

Knowledge of Cisco ISE
Knowledge of enterprise monitoring tools ( LogicMonitor, Solarwinds).
Experience within managed services.
Familiarity with ticketing tools (Service Now, Remedy).
Working Knowledge of Palo Alto SDWan
Knowledge of Cisco and HP support processes.
Working Knowledge of Cisco, Meraki, Aruba switches and access points support and configuration
Working Knowledge of ASR and ISR routers
Working Knowledge of Network address translation
Working Knowledge in configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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