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Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Support Services Team within Revenue Cycle at CHOP is seeking a detail-oriented and motivated Payment Poster to join our mission-driven organization. In this role, you will be responsible for accurately applying government, commercial, international, and other payments to patient accounts—supporting the financial health of the organization and ensuring all transactions are properly accounted for.

Key responsibilities include performing a variety of accounting tasks, safeguarding collected revenue, and reconciling both manual and electronic payments, including lockbox activity. Depending on department needs, this role may be assigned to support either professional or hospital-based accounts.

The ideal candidate will be proficient in Microsoft Excel (basic to intermediate level), highly accurate, organized, and detail-focused.

Work Schedule & Flexibility: Monday through Friday, 8-hour workday.

Flexible start time between 7:00 AM and 5:30 PM (after introductory period)

Hybrid schedule: One in-office day per week (Thursdays), with the remaining days remote

This is a great opportunity to be part of a collaborative, supportive team that plays a vital role in ensuring accurate financial processing in a world-renowned pediatric healthcare setting.

What you will do

Payment Posting & Reconciliation

Timely payment posting, perform adjustment when appropriate, and complete cash transfers within multiple systems.
Posts all payments to the specified patient account in accordance with the current payment posting policy and procedure.
Reconciliation of posted batches to ensure proper resolution of accounts. Inform collection teams when adjustments are causing credits or accounts are not closing.
Review scanned documentation to identify contractual amounts or payments that require posting to patient accounts.
Responsible for the collection, review, and posting of checks sent through the mail.
Research unidentified payments on accounts to resolve account discrepancies to resolution.
Basic understanding of Lockbox processing including understanding of CHOP organizational structure and ensuring payments are posted under correct NPI to adhere with CHOP compliance guidelines.

Safety & Other Responsibilities

Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
Other duties as assigned within scope of responsibilities.

Productivity, Quality, & Compliance

Meets established daily/weekly reasonable work expectation of productivity and quality requirements.
Demonstrates quality and effectiveness in work habits in every interaction with colleagues and leadership.
Maintains all PHI in accordance with HIPAA, JACHO, third party contractual agreements along with CHOP policy and procedures.
Consistently supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations.

Training & Process Improvement

Provides training as assigned to new employees, as well as cross training.
Provide recommendations for corrective action to management team to ensure efficiency of the revenue cycle.

Collaboration & Communication

Ability to communicate effectively and collaborate with teams across Patient Financial Services and other departments around operational efficiencies.
Interfaces well with all levels of staff and management.
Demonstrated customer service skills, customer focus abilities and the ability to understand Children’s Hospital of Philadelphia customer needs.

Systems Knowledge & Technical Skills

Working experience with electronic remits and payment posting preferred.
Knowledge of current insurance rules and regulations.
Proficient in interpreting EOBs.
Ability to research, resolve and accurately document.

Education Qualifications

High School Diploma / GED - Required
Associate's Degree - Preferred

Experience Qualifications

At least one (1) year Accounts Receivables, Payment Posting, or Related Healthcare Billing experience - Required
Experience with Epic systems - Preferred

Skills and Abilities

Required Proficiency

HIPAA compliance standards
Effective communication, interpersonal skills, analytical skills, and problem-solving skills
Excellent organizational and time management skills
Detail and results oriented
High aptitude for math
Excellent writing and oral communication skills
Ability to work independently and prioritize work
Basic computer skills
High proficiency in Microsoft Excel
Ability to work cooperatively in a team environment
Demonstrated customer service skills, customer focus abilities, and the ability to understand Children’s Hospital of Philadelphia customer needs
Demonstrated effective interpersonal, verbal, and written communication skills
Must have 10-key by touch
Demonstrated experience with multiple computer applications

Preferred Proficiency

Knowledge of third-party reimbursement and physician/hospital billing
Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems
Responsible for the full comprehension of CHOP revenue cycle work design including registration, billing, payment posting, account receivable follow-up, and compliance actions

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$22.61 - $28.26 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

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