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About us

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Position Summary

This is a starting role is within our Corporate Operations team, specializing in Know Your Client (KYC) and Anti Money Laundering.

The KYC Operations function is specialist in, but not limited to, onboarding and customer risk assessments generating MI reports, SLA and critical metric execution, quality control and quality assurance execution. KYC Operations will also be responsible for Operational training design and delivery.

This role is a hybrid working role, with a blended approach of home and office working.

Role Responsibilities & Key Accountabilities:

Delivers tasks given related to KYC operations and reference data on time and to agreed quality, performing to set procedures.
Solves basic problems / queries.
Gets well versed with Company’s policies and procedures on KYC and due diligence.
Performs routine assignments at entry level
Performs moderately complex and varied assignments within KYC operatio
Drafts parts of reports for internal and external stakeholders with a high degree of accuracy
Develops knowledge of and ensures any work is conducted in line with LSEG design and content standards
Provides support to the team by co-ordinating meetings, printing materials, taking minutes and maintaining accurate action and decision logs

Qualifications & Experience:

Applies general knowledge of business, developed through education, to make informed judgements
Part / fully qualified in a degree or equivalent professional qualification
Excellent analytical and problem-solving skills
Proficiency in Microsoft Office tools
Excellent command in English, both written and oral
Good interpersonal skills and a good team player

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

","hiringOrganization":{"@type":"Organization","name":"LSEG","sameAs":"https://www.lseg.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Colombo, Sri Lanka","addressCountry":"Sri Lanka","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":2,"item":{"@type":"JobPosting","title":"KYC Operations Analyst","datePosted":"2025-07-21","description":"

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, KYC Operations (Internal Job Title: KYC Operations Analyst - C09) based in Kuala Lumpur, Malaysia

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

Preferably with relevant experience but fresh graduates can apply
Bachelor's degree/University degree or equivalent experience
Candidate must be able to speak in Mandarin

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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What the KYC is?

KYC = Know Your Customer and it is a crucial part of our Customer due diligence process and the cornerstone of our anti-money laundering (AML) program.

What is Money Laundering?

Money laundering is the attempt to make ill-gotten gains appear legitimate by the movement of funds to conceal the true source, ownership, or use of the funds. It is also the use of legitimate money for illegitimate purposes.

What would be Your Role?

It is important to understand the impact of money laundering and the role that we, as Citi employees, play in helping to prevent it. The KYC Analyst is an entry-level position responsible for gathering all of a customer’s relevant KYC data during periodical Customer review or account opening process. The overall objective of this role is to ensure that client information is kept up-to-date and all relevant KYC processes are done in a timely manner.

Main Responsibilities:

Close cooperation with internal Stakeholders to assist with the preparation, refresh, due diligence and approval of the electronic Know Your Client (KYC) core record and supporting appendices
Conduct complex research and case investigations process on different internal and external sources e.g. Google
Ensure work adheres to defined engagement policies and procedures
Manage work efficiently to meet production and quality goals as well as project and regulatory deliverables
Work collaboratively in an international team environment

Qualifications & Skills:

English written and spoken – to be verified during interview process
Practical use of Microsoft Applications (Outlook, Excel, Word)
Results oriented team player with strong initiative and flexibility
Analytical approach and curiosity factor
Good Research skills
Effective Time management skills
Bachelor's degree/University degree or equivalent experience

What we offer:

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home (3 days per week in the office; 2 days from home)
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi global network.
Exposure to a wide range of internal stakeholders as well as to senior management

#LI-NS3

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"ALEJA MARSZALKA JOZEFA PILSUDS, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":4,"item":{"@type":"JobPosting","title":"KYC Operations Analyst","datePosted":"2025-08-08","description":"

The KYC Operations Analyst is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

University degree in Business/Finance, Math, Economics or Law
Very good level of English and Russian is required. Kazakh is preferable
Working experience in Banking/Finance will be an asset
Understanding of KYC, AML and Client Due Diligence regulations will be an asset
Advanced user of MS Office, Word, Excel, Access
High level of accuracy and attention to detail in data input and review processes
Analytical Thinking
Advanced Communication skills

What is in it for you?

Competitive salary
Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership support etc.
Corporate trainings sessions for personal growth
Open and transparent communication at all levels and equal opportunities for all employees
We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

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Job Description:

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Know Your Client (KYC) Ops Manager is responsible for the delivery and management of new client onboarding, periodic review, event driven reviews, client offboarding processes and client maintenance working within agreed policies, procedures, Key Performance and Risk Indicators.

The objectives include implementing a robust control environment that allows and drives efficient and effective processing. The environment should ensure we meet regulatory requirements, Bank’s policy and can verify the completeness and accuracy of all processes, Operations develop and maintain effective relationships across internal clients and partner groups.

Leading the teams that perform all required client lifecycle events covering client onboarding, account opening documentation, performing periodic reviews, event driven reviews, and various scanning/checks pertaining to AML activities.
Drive global standards in reference to Client Account Management and Static Data maintenance. Ensure adequate controls over Regulatory Reporting with all interfaces across various platforms and departments well documented and training imparted to all team members.
Static Data Maintenance, regulatory reporting
Escalation to management on issues and actively follow up for resolutions.
Ensure full compliance with relevant regulations and in-house policies and procedures.
Create and maintain client database and provide regular updates to stakeholders on case status and progress.
Supervise and oversight the Client Lifecycle Management team and functions including people management, training, and performance management.
Influential relationships with all required Business Divisions, Infrastructure divisions covering relevant functions of Branch Operations, Compliance, and AFC.
Lead and foster the team dynamics, often providing resources strategy input and focus on process and performance efficiency.
Implement global process and system initiatives and governance framework within Pakistan
Liaise and participate with Regional KYC Ops teams on data gathering, new policy roll out and Quality Assurance
Handling of tasks pertaining to compensation and Benefits.
Handling of recruitment and sourcing of required talent to the division.

REQUIRED SKILLS AND EXPERIENCE

15 years’ experience in Banking/Finance industry out of which minimum 5 years’ experience in a Lead role in KYC / Client Due Diligence with people management experience

Technical Skills

Experience and knowledge in banking covering tasks and processes pertaining to Client Lifecycle Management including client on-boarding, periodic reviews, conducting client due diligence, Anti Money Laundering, Compliance, FATCA & Name List Screening.
Hands on Experience in Enhanced Due Diligence activities for Corporate and Institutional client portfolio.
Knowledge of Regulatory Guidelines pertaining to Customer Due diligence, Know Your Customer Requirements, Client Account Management
Proficient in KYC tools (incl. client due diligence, Screening) and MS Office applications

Behavioural Skills

Leadership qualities and people management skills
Ability to lead a team in dynamic and high pressure environment
Adaptable to constant changes
Excellent planning, organization, analytical and problem-solving skills
Self-motivated and driven individual
Ability to work under pressure with tight turnaround times, handling multiple tasks within an extremely deadline driven environment
Effective communication and interpersonal skills
Ability to demonstrate the Bank's values in achieving objectives
Open minded, able to share information, transfer knowledge and expertise to team members

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

","hiringOrganization":{"@type":"Organization","name":"Deutsche Bank","sameAs":"https://www.db.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Karachi, Pakistan","addressCountry":"Pakistan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":6,"item":{"@type":"JobPosting","title":"KYC Operations Analyst","datePosted":"2025-08-13","description":"

The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"26/41 ZENKOVA / KAZIBEK BI STR, Kazakhstan","addressCountry":"Kazakhstan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":7,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1","datePosted":"2025-07-21","description":"

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CARRETERA A BELEN EDIFICIO A,, Costa Rica","addressCountry":"Costa Rica","addressRegion":"North America"}}}},{"@type":"ListItem","position":8,"item":{"@type":"JobPosting","title":"AVP, KYC Operations Manager","datePosted":"2025-07-16","description":"

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, KYC Operations Manager - Hybrid (Internal Job Title: KYC Operations Manager - C12) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory/document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

Bachelor's degree/University degree or equivalent experience
5-8 years of experience in the financial services industry
Strong working knowledge of KYC onboarding, client due diligence, and relevant regulatory requirements
Proven leadership skills to lead and develop a team, ensuring operational excellence and compliance
Demonstrable change management and continuous improvement, with a risk and control mindset to champion process improvement
Excellent oral and written communication skills

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"83 HOI BUN ROAD KOWLOON, Hong Kong","addressCountry":"Hong Kong","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":9,"item":{"@type":"JobPosting","title":"KYC Operations Senior Analyst","datePosted":"2025-08-06","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

As a KYC Operations Senior Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding of high risk customers according to regulatory standards. This role is a great opportunity for people who are interested in deepening their knowledge in the KYC domain.

Job Responsibilities:

Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Take frequent risk based approach decisions while conducting customer reviews ensuring risk management standards are met.
Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.
Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures.
Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.
Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers.
Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
Communicate with other internal teams when required to handle escalated or complicated cases
Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate.
Maintain a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services.
When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
Taking part in and leading projects related to the team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures.
Draft reports to internal and external stakeholders, periodically and when requested.
Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.
Support Wise in internal and external audits and regulatory process related queries reviews.
Mentor, and support KYC Operations Analysts, by providing training and coaching to enhance team capabilities.
Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Qualifications

Requirements:

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
A minimum of 3+ years of experience in Operations or financial services, (preferably in CDD/EDD/AML or compliance roles).
Working knowledge of global KYC/AML compliance regulations and standards.
Ability to take decisions and apply risk-based approach at your work
Punctual, independent, proactive and willing to get things done.
Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
Ability to handle routine and stressful situations well.
Ability to work autonomously within a limited variety of well-defined procedures and practices.
Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
Familiarity reading legal and regulatory documents.
\n

Nice to have:

Education: Bachelor’s degree in Finance, Business Administration, Law, or related field
Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused) a

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
\nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Budapest, Hungary","addressCountry":"Hungary","addressRegion":"Europe"}}}},{"@type":"ListItem","position":10,"item":{"@type":"JobPosting","title":"KYC Operations Analyst - Maker","datePosted":"2025-08-07","description":"

KYC Operations Analyst - Maker responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Conduct KYC profile reviews for Clients (different business lines)
Review all information and documentation ensuring compliance with local regulation and Citi standards
Update KYC forms and client profiles according to policy requirements
Follow up with clients to ensure information is received before due dates
Follow local Ukrainian requirements in KYC/AML and execute respective controls
Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

Fluent Ukrainian and English
1-2 years of relevant experience in KYC/AML
2-5 years experience in banking operations, financial monitoring, compliance and client communication
Knowledge of local Ukraine legislation and requirements in AML/KYC area
Master's degree/University degree or equivalent experience

Benefits:

Competitive compensation package with a range of benefits
Continuous career progression opportunities at one of the world's largest full-service global banks
Paid parental leave program - maternity leave and paternity leave
Private medical care program and life insurance
Employee assistance program
Career management and mentoring programs by senior colleagues and leaders
Inclusive and friendly corporate culture where diversity and equality is widely recognized
Gaining knowledge about banking and capital market products provided by Citi to clients on a global scale
Access to Citi’s huge training database and subscription to external online training providers, such as Udemy and Degreed
Flexible work arrangements, and regular work from home option in a hybrid setup (partly office, partly work from home)

Your journey at Citi begins here – apply now!

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"16G DILOVA ST KYIV, Ukraine","addressCountry":"Ukraine","addressRegion":"Europe"}}}},{"@type":"ListItem","position":11,"item":{"@type":"JobPosting","title":"KYC Operations Senior Analyst","datePosted":"2025-08-05","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Job Responsibilities:

Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Take frequent risk based approach decisions while conducting customer reviews ensuring risk management standards are met.
Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.
Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures.
Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.
Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers.
Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
Communicate with other internal teams when required to handle escalated or complicated cases
Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate.
Maintain a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services.
When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
Taking part in and leading projects related to the team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures.
Draft reports to internal and external stakeholders, periodically and when requested.
Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.
Support Wise in internal and external audits and regulatory process related queries reviews.
Mentor, and support KYC Operations Analysts, by providing training and coaching to enhance team capabilities.
Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Qualifications

Requirements:

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
A minimum of 3+ years of experience in Operations or financial services, (preferably in CDD/EDD/AML or compliance roles).
Working knowledge of global KYC/AML compliance regulations and standards.
Ability to take decisions and apply risk-based approach at your work
Punctual, independent, proactive and willing to get things done.
Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
Ability to handle routine and stressful situations well.
Ability to work autonomously within a limited variety of well-defined procedures and practices.
Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
Familiarity reading legal and regulatory documents

Nice to have:

Education: Bachelor’s degree in Finance, Business Administration, Law, or related field
Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused)

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tallinn, Estonia","addressCountry":"Estonia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":12,"item":{"@type":"JobPosting","title":"Wholesale KYC Operations - Associate","datePosted":"2025-08-11","description":"

The Wholesale KYC Operations team (WKO) operates in close partnership with Sales, Operations, Credit, Legal and Compliance to provide efficient and timely on-boarding of new client/ renewal of existing relationships to the JP Morgan infrastructure. This role will allow you to take your career to the next level!

As an Associate in the WKO team, you will be responsible for KYC renewals of existing customers of the firm in close interaction with the Front Office. You will be required to create and complete the end to end client renewal KYC record, incorporating all due diligence documentation in to the KYC platform. In order to be successful at this role you will need to be familiar with working in an analytical environment, ability to evaluate complex and lengthy documents in order to ensure full adherence to regulation requirements, and have proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary. Effective communication skills are a key part of this role as it requires building and maintain strong working relationships, in a changeable environment.

Job responsibilities

Manage own KYC renewals book of work and oversee the renewal process end to end
Work closely with the Front Office and potentially direct with clients as required, to obtain all necessary supporting evidences to fulfil KYC/ AML due diligence
Liaise regularly with the business to conduct workload planning, review status of key renewals and prioritize open requests- Interact with key stakeholders such as Front Office, Compliance, Quality Control to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
Create quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global and local regulatory requirements
Manage personal workload and priority items and ensure timely escalation of key risks/issues to management
Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the EMEA region
Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
Maintain a globally agreed quality pass rate for KYC records reviewed by Quality Control and sampled by Quality Assurance Key Skills and Requirements

Required qualifications, capabilities, and skills

Knowledge of Foreign Correspondent Banks (FCB) segment - experience in execution of KYC in this client type, knowledge of Treasury Services Product suite, knowledge of Wolfsberg CBDDQ questionnaire
Ability to risk assess FCB’s AML program and be able to identify red flags or any pattern associated with AML behaviour
Ability to prepare/articulate narrative summary relating to any risk mitigations
Solid knowledge of financial industry
A working knowledge of KYC/Compliance/AML standards
Ability to demonstrate strong verbal and written communication skills with proven experience of conflict resolutions
Strong time management, organizational, relationship building skills
Quality focused work ethic and strong controls mind-set

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warszawa, Mazowieckie, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":13,"item":{"@type":"JobPosting","title":"Head of KYC Operations","datePosted":"2025-08-11","description":"

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

DEPARTMENT/ TEAM PURPOSE:

The KYC Operations team are part of the Client Implementation team who sit within Copper’s Operations Department.

The KYC Operations team will be responsible for completing and overseeing Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) due diligence on Copper’s clients to ensure compliance with all applicable laws and regulations and to safeguard Copper against financial crime risk.

ROLE PURPOSE:

The Head of KYC Operations leads the strategic and operational delivery of Know Your Customer processes across the firm. This role ensures compliance with AML regulations, drives operational efficiency, and enhances client onboarding and ongoing due diligence experiences.

KEY RESPONSIBILITIES:

Strategic Leadership

Contributing to the continuous improvement of onboarding controls and refinement of KYC processes and procedures.
Lead transformation initiatives to improve KYC workflows and client journeys
Represent KYC operations in senior governance forums and risk committees

Operational Oversight

Ensuring appropriate KYC and CDD checks are completed in line with Copper’s Compliance Policies in each operating jurisdiction.
Ensure adherence to internal policies and global regulatory requirements

Risk & Compliance

Partner with Compliance to coordinate communications and interactions with regulators during audits and reviews
Leading the team to ensure there are comprehensive and robust quality checks on the cases completed by the Onboarding Analysts
Mitigate operational risks and ensure robust quality assurance processes
Collaborate with Compliance and Risk teams to align on regulatory expectations

Stakeholder Engagement

Build strong relationships with internal partners, including senior leadership
Act as the primary interface with regulators during audits and reviews
Support client communications and manage escalations related to KYC

Team Development

Coach and develop high-performing KYC professionals
Foster a culture of continuous improvement and compliance excellence
Implement training frameworks and career development pathways

SKILLS & EXPERIENCE

Essential

Extensive experience (10+ years) in KYC/AML operations within financial services
Proven leadership within a KYC team
Deep understanding of global financial crime regulations and KYC standards
Excellent KYC and CDD subject matter knowledge with 3-4 years managing a team onboarding institutional clients
In depth understanding of the UK Money Laundering Regulations, EU Fifth Money Laundering Directive and global sanctions regimes

Desirable

Understanding of and genuine interest in Crypto, Fintech and Financial Services
Possess a bachelor’s degree or equivalent from a qualified university

THE BENEFITS OFFERED

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded
Life Insurance
Enhanced Pension Contributions - Includes an enhanced employer matching contribution
24/7 Employee Assistance Programme (EAP)

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment.

If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.

","hiringOrganization":{"@type":"Organization","name":"Copper.co","sameAs":"https://copper.co/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":14,"item":{"@type":"JobPosting","title":"KYC Operations Intersystem Reconciliations","datePosted":"2025-08-15","description":"

Work Location:

Jacksonville, Florida, United States of America

Hours:

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Senior Manager, KYC leads, develops and oversees the work of a dynamic team of professionals who develop KYC Ops frameworks, and provides oversight, expert policy/regulatory guidance and advice related to specialized domains of TD's KYC programs. The role provides specialized project support or services.

This role provides strategic and day to day direction on a broad and diverse range of complex KYC Ops program activities, including assigning workflow, providing governance and support, and addressing and escalating issues.

This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition
Works with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
Operates with a high degree of independence with minimal day to day support or direction to produce outstanding results
Oversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areas
Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
Sets operational team direction and collaborate with others to execute on common goals
Focuses on longer-range planning for functional area

Education & Experience:

Undergraduate Degree or equivalent professional work experience
5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

Financial services Controls & Risk Management experience
Experience performing reconciliations at a high level
Stakeholder engagement and management
Data Analysis background
Leadership experience

Customer Accountabilities:

Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business
Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business
Develops KYC Ops frameworks, procedures in coordination with management in line with TD's AML
Programs and this is coordinated with line of business and all relevant stakeholders
Works with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops
Contributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholders
Meets with business partners and leaders to determine KYC Ops strategies and compliance culture
Takes corrective action and recommends or implements changes to procedures, as required
Leads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilities
Participates in/leads enterprise-wide or KYC Ops focused special projects
Oversees research, development and implementation of new processes, technologies, or operating models
Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelines
Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
Serves as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc.
Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation

Shareholder Accountabilities:

Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
Works closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Works closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly
May manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives
Prepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements
Contributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionality
Works closely with leaders to develop and operational the business plan and deliver on KYC Ops programs across the enterprise
Plans and executes on strategic activities, reviews and communicates results and adjusts tactics accordingly
Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML
Ensures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite
Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
Coordinates and supports team and business (GAML) partner AML related activities, as necessary

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership and guidance
Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
Develops annual and/or long-term plans for own area and influences plans well beyond area managed
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

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Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CARRETERA A BELEN EDIFICIO A,, Costa Rica","addressCountry":"Costa Rica","addressRegion":"North America"}}}},{"@type":"ListItem","position":16,"item":{"@type":"JobPosting","title":"KYC Operations Associate Analyst","datePosted":"2025-08-18","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

A KYC Operations Associate Analyst is responsible for performing timely customer due diligence to complete the KYC process. The Agent will be engaged in research and analysis. They will use information supplied by external businesses and consumer customers, information already within the organization, external vendor tools and their overall experience to effect due diligence controls on customers and counterparties of various characteristics.

Duties and responsibilities:

Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions.
Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.
Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols.
Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale.
Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Other: Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Qualifications

We're looking for individuals with:

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles).
Basic knowledge of global KYC/AML compliance regulations and standards.
Ability to take decisions and apply risk-based approach at your work
Punctual, independent, proactive and willing to get things done.
Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
Ability to handle routine.
Ability to work autonomously within a limited variety of well-defined procedures and practices.
Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
\n

Nice to have:

Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused).

Additional Information

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.

Benefits:

💰 Salary for this role is 6,680 BRL per month
🚀 RSU’s in a rapidly growing company
💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil

Your first 3 months at Wise will be 100% fully in person at the office
\n
\nFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo, Brazil","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":17,"item":{"@type":"JobPosting","title":"Senior Manager - KYC Operations","datePosted":"2025-08-18","description":"

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Manager - KYC Operations

We are seeking an experienced and strategic Senior Manager – KYC Operations to lead our KYC onboarding and periodic review teams. This role plays a pivotal part in ensuring we onboard and maintain sub-customers (i.e. customers of our customers, such as platforms) efficiently, compliantly, and at scale.

You will oversee a team of Team Leads and their respective operational teams, driving performance against well-defined speed and quality metrics, while supporting our commercial teams in their growth objectives. This is a high-impact role requiring a combination of operational leadership, stakeholder management, and process excellence.

Key Responsibilities:

Team Leadership & Management

Lead, coach, and develop multiple KYC teams through a structured layer of Team Leads.
Set clear team goals, KPIs, and performance metrics aligned to business objectives.
Foster a culture of accountability, continuous learning, and customer-centric service delivery.

KYC Operations & Delivery

Ensure timely and high-quality onboarding and periodic reviews of sub-customers.
Maintain robust operational oversight across all KYC work-streams to meet SLA and compliance obligations.
Implement and refine workflows and quality assurance processes to maintain regulatory standards.

Commercial Partnership

Collaborate closely with commercial and growth teams to align KYC capacity with business demand.
Translate commercial growth forecasts into actionable operational plans, including resourcing, training, and process scaling.

Process Excellence & Scalability

Identify and lead continuous improvement initiatives to drive efficiency, accuracy, and scalability in KYC operations.
Partner with the relevant product teams to implement automation and workflow enhancements.
Own and evolve metrics and reporting dashboards to enable real-time tracking of workload and team performance.

Risk & Compliance

Ensure all KYC activities are carried out in strict adherence to regulatory requirements and internal policies.
Proactively manage operational risk through root-cause analysis, escalation frameworks, and corrective action plans.

Requirements:

5+ years of people leadership experience in KYC/AML operations.
2 years of experience leading leaders, including managing managers and overseeing multi-layered teams.
Demonstrated experience managing team leads and large operational teams in a fast-paced, regulated environment.
Proven ability to work cross-functionally, especially with commercial, product, and compliance stakeholders.
Track record of process improvement and scaling operations through systems, automation, and change management.
Excellent analytical, planning, and organizational skills.
Strong communication and influencing skills at both operational and senior management levels.

Preferred Qualifications:

Experience in fintech, payments, banking-as-a-service, or platform-based models.
Exposure to global regulatory environments (e.g., UK, EU, US).
Familiarity with KYC tools, case management systems, and analytics platforms.

Compensation

We offer a competitive compensation package that includes both a base salary and equity in the form of RSUs. Base salary ranges are location-dependent:

The annual base salary range for this role is $160,000 to $200,00 plus RSU's; to learn more about our compensation philosophy, please click here.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

","hiringOrganization":{"@type":"Organization","name":"Adyen","sameAs":"https://www.adyen.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":18,"item":{"@type":"JobPosting","title":"KYC Operations Associate Analyst","datePosted":"2025-08-13","description":"

Company Description

Important Note for Applicants:

As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application!

Applications without assessment wouldn't be considered.

----------------------------------------------------------------------------------------------

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Salary: INR 5.2 LPA (Fixed) + RSU's

This role requires you to be flexible to work in rotational shifts & weeks offs.

Please note: You'll receive a link to an online assessment after you apply. Please complete it within 4 days of receipt.

------------------------------------------------------------------------------------------------------------------------------------------------

As a KYC Operations Associate Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that our KYC records are kept up to date according to our internal standards. This role is a great opportunity for people who are interested in development in the KYC domain.

Job Responsibilities

Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions.
Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.
Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols.
Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale.
Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Other: Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Qualifications

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles). ** Freshers not eligible**
Basic knowledge of global KYC/AML compliance regulations and standards.
Ability to take decisions and apply risk-based approach at your work
Punctual, independent, proactive and willing to get things done.
Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
Ability to handle routine.
Ability to work autonomously within a limited variety of well-defined procedures and practices.
Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, India","addressCountry":"India","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":19,"item":{"@type":"JobPosting","title":"Wholesale KYC Operations – Analyst","datePosted":"2025-08-12","description":"

Support KYC process includes: local and global documentation analysis, controls and follow up, local due diligence workflow and client reference data through direct interaction with key partners;

Knowledge in corporate documentation, by laws, power of attorneys and documents supporting the on-boarding process;

Keep updated with procedures in order to be assertive with local and global requirements avoiding rework

Monitor and review metrics and reconciliation reports;

Conduct client outreach and follow up on Client pending documentation;

Provide support and facilitate KYC process for multiple LoBs, as per the local and global policies;

Required qualifications, capabilities and skills

Knowledge in Mexico AML regulation
Experience with international AML regulations is a plus
Strong verbal and written communication skills with the ability to synthesize complex problems into concise conclusions
Goal driven with the ability to foster innovation and solve problems creatively
Client facing skills
Strong partnership and coordination skills;
Ability to identify problems and drive to resolution;
Proactive/self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely and accurate manner
English and Spanish fluency
Strong skills in MS Excel

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ciudad De Mexico, Mexico","addressCountry":"Mexico","addressRegion":"North America"}}}},{"@type":"ListItem","position":20,"item":{"@type":"JobPosting","title":"KYC Operations Lead Analyst","datePosted":"2025-08-13","description":"

Citibank, N.A. seeks a KYC Operations Lead Analyst for its New York, NY location (100% remote work permitted).

Duties: Guide workstreams and policy projects across two Citi product groups, Cards and Retail Bank, to close execution gaps related to AML KYC (Know Your Client) policies. Track all identified issues and work with Business Risk, Compliance, Operations, and Technology to actively identify new KYC policy gaps for both the Cards and Retail Bank business. Managed and successfully executed MRAs ensuring the bank is in compliance with the government banking regulations. In depth understanding of the CIP program and application of the knowledge to help drive policy discussions to identify and remediated any gaps. Have a solid understanding of the AML screening process across all lines of Business such as Retail, Wealth and Credit Cards. Understand Controls and monitoring process and have the ability to holistically evaluate and lead conversation with different partners across the bank. Understanding of technical data migration process ensuring data integrity and reliability exists across all acquisition systems and the various AML systems. Understand all inherent AML compliance risks and help mitigate them across Retail, Cards and Wealth SMEs. Organize the management of exception reporting and remediation of policy exceptions for U.S. Card and Retail Bank businesses. Create documentation to support the KYC Simplification Program, including updating the Integrated Project Plan and ensuring program updates are reported to leadership teams. Create project charters and RACI matrix to help the program evolve from project initiation to the planning phase. Facilitate initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools. Facilitate both gap and root-cause analysis (RCA) exercises between Legal, Compliance, Operations, Technology, Risk, and the Line of Business, and create action plans to push to resolution and ensure policy adherence. Develop a detailed project schedule and work plan for AML KYC policy projects and corrective actions. Coordinate execution of KYC policy related Corrective Action Plans (CAP) which includes managing CAP milestones and execution timelines. Coordinate the TP RAP (3rd-party risk assessment process) process, contracts with vendors, financial approvals, and all new SOW and renewals. Collaborate with Audit and Controls team to provide SME support and evidence as required. Act as a Subject Matter Expert (SME) for AML KYC policies and the requirements that come out of those policies and work with cross-functional stakeholders in developing sustainable solutions to meet policy requirements and mitigate risk. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Organize and lead governance meetings to manage FinCEN CDD rule execution for U.S. Card and Retail Bank businesses. Provide updates to all levels of senior management on issues and remediation plans related to the CIP program. Utilize industry best practices, techniques, and standards throughout the entire project execution. Monitor the policy implementation assessment for all KYC policies, and measure project performance to identify areas for improvement. 100% remote work permitted.

Requirements: Bachelor’s degree, or foreign equivalent, in Industrial Engineering, Systems Engineering, or a related field, and eight (8) years of experience in the job offered or in a related occupation. Eight (8) years of experience must include: Creating business Requirements Specification Documents (RSDs) for system Change Requests (CRs) and Cross Program Improvements (CPIs); Assisting with budgeting, forecasting, project plan development, management, and monitoring; Creating use case diagrams aligned with UML methodology and developing business process flow diagrams using Bizagi or MS Visio; Reviewing existing business process models and flows of data to create logical and innovative solutions to encapsulate complex business processes and system modifications; Ensuring all artifacts comply corporate SDLC policies and maintaining Requirement Traceability Matrix (RTM) and version control best practices; and Articulating observations, findings, risks, and constraints and communicating mitigation strategies to Project Management Officer, the client, and other various stakeholders. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID # 25890727. EO Employer.

Wage Range: $140,000.00 to $160,400.00

Job Family Group: Operations - Services

Job Family: Business KYC

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

388 GREENWICH STREET - TOWER

------------------------------------------------------

Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Sept 30, 2025

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"388 GREENWICH STREET - TOWER, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":21,"item":{"@type":"JobPosting","title":"KYC Operations Adherence Reviewer","datePosted":"2025-08-13","description":"

Responsibilities:

Responsible for performing in depth reviews of high risk manual processes and ensuring the feedback to KYC Operations are accurate, detailed and timely.
Partnering with KYC Operations to ensure timely resolution of issues and identify areas of process improvement / automation.
Host Operations forums to clarify results, and suggest improvement actions to Senior Management.
Liaise with Technology to create or refine reports, and provide exception management reporting and Management Information System (MIS) reporting
Perform quality reviews of control checks, procedures and processes
Perform project management responsibilities, including producing project plans, conducting risk analyses and providing weekly updates for senior management, as needed
Acts as SME to Operations, Senior stakeholders and other team members.

Qualifications:

Proficient in Excel and PowerPoint
Working knowledge of KYC function and Citi KYC is preferred
8-12 years of relevant experience
Bachelor's degree/University degree or equivalent experience
Excellent communication skills with the ability to present complex data in a clear, concise and actionable manner
High attention to detail, ensuring accuracy and quality in all deliverables
Demonstrated organizational and interpersonal skills

We offer:

Working in an international environment in one of the greatest financial institutions worldwide
An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services
Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other).
Consideration for a yearly bonus
International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture.
A supportive workplace for professionals returning to the office from childcare leave
Abundance of internal job opportunities locally and globally

#LI-KG1

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"PROSTA 36, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":22,"item":{"@type":"JobPosting","title":"KYC Operations Associate Analyst","datePosted":"2025-08-19","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Duties and responsibilities:

Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions.
Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.
Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols.
Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale.
Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Other: Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Qualifications

We are looking for individuals with:
\n

Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles).
Ability to take decisions and apply risk-based approach at your work
Punctual, independent, proactive and willing to get things done.
Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
Ability to handle routine.
Ability to work autonomously within a limited variety of well-defined procedures and practices.
Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
\n

Nice to have:

Education: Bachelor’s degree in Finance, Business Administration, Law, or related field
Certifications: ICA, CAMS, or equivalent certification (CDD/EDD focused)
Basic knowledge of global KYC/AML compliance regulations and standards.

Additional Information

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.

Benefits:

💰 Salary for this role is 6,680 BRL per month
🚀 RSU’s in a rapidly growing company
💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
💪 An annual self-development budget
🩺 Health and dental allowance for you and your dependents
💝 Company-paid: Life Insurance, and an EAP program
☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
🏝️ A paid 6-week sabbatical leave after four years
👶🏼 18-weeks of paid parental leave, after a year with us and child care assistance
🚌 Transportation vouchers
🍕 Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil
\n
\nYour first 3 months at Wise will be 100% fully in person at the office

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo, Brazil","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":23,"item":{"@type":"JobPosting","title":"KYC Operations Senior Team Lead","datePosted":"2025-07-02","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Your mission is to drive strategy, collaboration, innovation and operational excellence around customer onboarding for current and new products and currencies. The KYC Operations Senior Team Lead is a strong leader with a mindset that allows them to create a vision to build and execute processes that put our customers first while being aware of the risks surrounding the industry-specific products and requirements set by regulations and partners.

The role as a KYC Operations Senior Team Lead gives you the opportunity to:

Create an overall direction for the team, implementing this strategy through strong communication that includes a plan of action, clear expectations and accountability
Lead teams and team leads on strategic, operational, administrative and process levels, creating a governance and oversight structure
Establish team scope, provide vision and an execution plan to internally market the value-add of the team capability and expertise
Create a data driven framework to identify, collect, analyze and interpret valuable aspects of the team’s daily work
Plan capacity and own performance improvement for the team
Establish effective operational processes, task allocation, training and performance management with a tightly managed cost base
Drive and support communication with the product teams and provide valuable insights for enhancements from the customer's and teams perspective

As a KYC Operations Senior Team Lead you have a Relationship Mind-set to:

Act as an effective liaison with product, compliance and operational KYC teams to ensure clear communication of decisions and policies, identify and drive opportunities and enable a process improvement escalation path
Collaborate with internal teams in various offices and departments to manage operational impact of process changes within the team
Proactively document and communicate team progress, challenges and plans on a global level
Onboard and support team leads in their growth and development

As a KYC Operations Senior Team Lead you have a Compliance Mind-set to:

Ensure team’s understanding of our regulatory obligations, how our policies fulfill them and how our risk-based approach deters and prevents money laundering and financial crime
Support development of compliance knowledge and provide advice within compliance operations and cross team, ensuring that we deliver on the banking partner experience while considering operational impact and cost scaling
Ability to represent the policies, processes and auditable work to regulators and auditors while guaranteeing current documentation and accuracy of necessary work procedures

Qualifications

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
Excellent written and verbal English skills
A minimum of 3+ years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry
At least 3+ years of leading medium to large sized teams
The ability to identify, create and apply processes, methods, knowledge, skills and experiences with the aim to achieve project objectives
Good understanding and ability to analyze and move team’s metrics
Great communication and presentations skills to support internal and external cross-team projects and audits
Good understanding of the regulatory framework surrounding verification
Passion for leading and living our company values
Proven track record of taking individual ownership and responsibility as well as being a great team-player

Please include a cover letter with your resume, in your cover letter talk about the following topics:
- Motivation to join Wise and this role
- Alignment to Wise culture
- Long term aspirations
- Your leadership style

Additional Information

RSU’s in a rapidly growing company
Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 2 days per week.
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance, and an EAP program
Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave, after a year with us and child care assistance
Transportation vouchers
Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil

Click here to learn more about the benefits that we offer at Wise

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"São Paulo, Brazil","addressCountry":"Brazil","addressRegion":"South America"}}}},{"@type":"ListItem","position":24,"item":{"@type":"JobPosting","title":"Senior Data Analyst - KYC Operations","datePosted":"2025-08-06","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Senior Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team.
\nAs a Senior Data Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale.
\nMost importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission!

Here’s how you’ll be contributing:

Analytical Capacity Planning and Forecasting. Focus on building and refining analytical models for strategic capacity planning. Take ownership of forecasting efforts to align with business growth and operational demands.
Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data flow, ensuring reliability and accuracy.
Predictive Modeling and Cause and Effect Analysis. Develop and implement robust models to predict outcomes and perform cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning.
Strategic Support and Analysis. Provide critical insights to assess the operational health of the KYC function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including quality) to understand impacts on customer experiences.
Performance Tracking and Initiative Optimisation. Monitor and track the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational outcomes.
KPI Implementation and Target Setting. Lead the development and implementation of the operations KPI tree and the target-setting framework, integrating these within reporting pipelines and strategic operations.
Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and real-time operations, promoting continuous improvement and strategic alignment.

This is an IC2 role. For more information on our Analytics Career Map and levelling structure, click here.

Qualifications

You have 2+ years of experience in analytics with demonstrated ability to approach complex problems with a strategic mindset, identifying innovative solutions that drive operational improvements.
You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis, quality assurance, predictive analytics, and experimentation.
You have experience working with complex data models in SQL (our warehouse is Snowflake) and analysing it using advanced SQL/Python/R
Able to demonstrate that you can tell a story and proactively give guidance on strategy based on insights
You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data

You have a bias to action - you identify what needs to be done and make it happen.

Some extra skills that are great (but not essential):

Prior experience in Operation domains
You have experience working with a WFM or Quality team.
You have experience working with WFM Systems
You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis methods

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tallinn, Estonia","addressCountry":"Estonia","addressRegion":"Europe"}}}},{"@type":"ListItem","position":25,"item":{"@type":"JobPosting","title":"Officer, KYC Operations Analyst, Taiwan","datePosted":"2025-08-06","description":"Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Officer, KYC Operations Analyst, Taiwan (Internal Job Title: KYC Operations Analyst 1 - C09) based in Taipei, Taiwan.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

At least 3 years’ experience in banking, finance or law
Experience in control/risk or Compliance (AML/KYC) function (an advantage)
Customer Services orientated
Strong research skills
Excellent oral and written communication skills in English
Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"NO 1 SONGJHIH ROAD HSIN YI DISTRICT TAIPEI, Taiwan","addressCountry":"Taiwan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":26,"item":{"@type":"JobPosting","title":"Wholesale KYC Operations Maker - Associate","datePosted":"2025-08-06","description":"

Join our Global Corporate Banking (GCB) Maker Production Team ensuring seamless client onboarding with strong partnerships and compliance excellence.

As a KYC Maker Production Associate within the Global Corporate Banking (GCB) Maker Production Team, you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.

Job responsibilities

Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
Ensures all client information is accurate, complete, and compliant with regulatory requirements
Coordinates case prioritization, capacity planning, and assignment with back office teams
Stays updated on process changes, regulatory changes, and communicate impacts to business partners
Manages personal workload and priorities, escalating key risks/issues to management as needed
Identifies and executes process improvements, providing guidance on key process and technology initiatives
Serves as a role model to peers, driving training and sharing of best practices

Required qualifications, capabilities, and skills

Relevant experience in banking / finance sector
Strong written and oral communication skills with experience in conflict resolution
Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
Client-focused with a strong controls mindset
Hands-on approach with attention to detail and strong organizational skills
Proactive and flexible approach to workload and team targets
Effective time management and organizational skills for maximum productivity

Preferred qualifications, capabilities, and skills

Working knowledge of KYC/Compliance/AML standards
Sound understanding of the Financial Industry
Knowledge of multiple client types and legal structures

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.\n \n
","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warszawa, Mazowieckie, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":27,"item":{"@type":"JobPosting","title":"KYC Operations Associate Analyst - Business","datePosted":"2025-08-05","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Job Responsibilities

Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions.
Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.
Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols.
Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale.
Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Other: Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Additional Information

Please note that a cover letter answering the following questions is mandatory for your application:

What are your expectations for this role?
How do you make sure that your team has a healthy team culture?
How would you handle a conflict arising from cultural and personality differences within the team?
Our team receives on average 2000 emails per week, but processes 1800 emails weekly. Additionally, the team has a backlog of 500 emails that is carried over from week to week. What are your plans to come out of this backlog trend on a short term basis and to avoid it altogether in the long term?

Please note that only applications with a cover letter will be reviewed.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":28,"item":{"@type":"JobPosting","title":"Wholesale KYC Operations Maker - Associate","datePosted":"2025-08-06","description":"

Job responsibilities

Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
Ensures all client information is accurate, complete, and compliant with regulatory requirements
Coordinates case prioritization, capacity planning, and assignment with back office teams
Stays updated on process changes, regulatory changes, and communicate impacts to business partners
Manages personal workload and priorities, escalating key risks/issues to management as needed
Identifies and executes process improvements, providing guidance on key process and technology initiatives
Serves as a role model to peers, driving training and sharing of best practices

Required qualifications, capabilities, and skills

Relevant experience in banking / finance sector
Strong written and oral communication skills with experience in conflict resolution
Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
Client-focused with a strong controls mindset
Hands-on approach with attention to detail and strong organizational skills
Proactive and flexible approach to workload and team targets
Effective time management and organizational skills for maximum productivity

Preferred qualifications, capabilities, and skills

Working knowledge of KYC/Compliance/AML standards
Sound understanding of the Financial Industry
Knowledge of multiple client types and legal structures

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.\n \n
","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"BOURNEMOUTH, DORSET, United Kingdom","addressCountry":"United Kingdom","addressRegion":"Europe"}}}},{"@type":"ListItem","position":29,"item":{"@type":"JobPosting","title":"APAC Wholesale KYC Operations Analyst","datePosted":"2025-08-08","description":"

Join our world class franchise where you will be a part of a great team with a winning culture, empowered to serve our customers with high-quality set of products and services maintaining the highest standards of operational excellence.

As an Analyst within the Commercial & Investment Bank (CIB) Wholesale KYC Operations - Production team, you ensure compliance with procedures and practices set by the CIB KYC policy team by adhering to KYC and due diligence activities. You are responsible for conducting reviews of clients' KYC documentation stored in internal repositories and publicly available information, performing necessary screenings against relevant search engines and sanction lists, and communicating any deficiencies back to the business. You will work closely with the Middle Office team to ensure KYC due diligence activities are completed on time.

Job responsibilities

Liaise with the Middle Office on client onboarding/sales for required documents and sign-off
Review client’s KYC documentation in accordance with the firm's AML/KYC policies and procedures on a timely basis
Validate the accuracy of data in KYC platforms and ensure the completeness of the document package
Complete onboarding efforts and projects to clean up data and documentation, coordinating with other areas as needed (Client Onboarding, Compliance, Sales, Client Service).
Act as an Subject Matter Expert (SME) and Due Diligence expert to guide the Middle Office through KYC requirements and variations of documents that may fulfill due diligence requirements
Conduct in-depth analysis on the ownership structure of the client using publicly available sources (not limited to company registries) or client documentation, and seek additional confirmation or approvals as required
Work closely with the Middle Office to obtain all necessary supporting evidence for full KYC due diligence
Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management
Stay informed of any changes to processes and procedures, regulatory changes, and ensure open verbal dialogue with colleagues across the region
Identify and execute process improvements, providing guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

At least 1 year of experience (Audit, Control, Risk, AML, and Research may also be areas of experience)
Strong working knowledge of KYC/Compliance/AML procedures, standards, and regulations
Knowledge of multiple client types (e.g., Corporates, SPV, Trust, FIs)
Experience in client Due Diligence, risk assessment, and vetting of PEP & negative news
Knowledge of ﬁnancial industry with in-depth expertise in various lines of business (Corporate Investment Bank and heritage lines of business)
Strong verbal and written communication skills
Strong time management, organizational, and relationship-building skills
Quality client focus with a strong controls mindset and customer service skills
Prior experience adhering to controls and compliance standards
Ability to grasp and learn concepts and procedures quickly
Bachelor’s degree or equivalent

Preferred qualifications, capabilities, and skills

Knowledge of KYC & Client onboarding is preferred
Multi language capability in either Mandarin/Japanese/Korean language (written and spoken) as the role requires interactions with the APAC stakeholders

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":30,"item":{"@type":"JobPosting","title":"KYC Operations Analyst (fixed term)","datePosted":"2025-08-11","description":"

KYC Operations Analyst responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Conduct KYC profile reviews for Clients (different business lines)
Review all information and documentation ensuring compliance with local regulation and Citi standards
Update KYC forms and client profiles according to policy requirements
Follow up with clients to ensure information is received before due dates
Follow local Ukrainian requirements in KYC/AML and execute respective controls
Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

Fluent Ukrainian and English
1-2 years of relevant experience in KYC/AML
2-5 years experience in banking operations, financial monitoring, compliance and client communication
Knowledge of local Ukraine legislation and requirements in AML/KYC area
Master's degree/University degree or equivalent experience

Benefits:

Fixed term contract position (up to 3 years )
Competitive compensation package with a range of benefits
Continuous career progression opportunities at one of the world's largest full-service global banks
Paid parental leave program - maternity leave and paternity leave
Private medical care program and life insurance
Employee assistance program
Career management and mentoring programs by senior colleagues and leaders
Inclusive and friendly corporate culture where diversity and equality is widely recognized
Gaining knowledge about banking and capital market products provided by Citi to clients on a global scale
Access to Citi’s huge training database and subscription to external online training providers, such as Udemy and Degreed
Flexible work arrangements, and regular work from home option in a hybrid setup (partly office, partly work from home)

#LI-NS3

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"16G DILOVA ST KYIV, Ukraine","addressCountry":"Ukraine","addressRegion":"Europe"}}}},{"@type":"ListItem","position":31,"item":{"@type":"JobPosting","title":"KYC Operations Data Controls Lead","datePosted":"2025-08-15","description":"

Work Location:

Jacksonville, Florida, United States of America

Hours:

Pay Details:

$110,760 - $178,880 USD

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition
Works with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
Operates with a high degree of independence with minimal day to day support or direction to produce outstanding results
Oversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areas
Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
Sets operational team direction and collaborate with others to execute on common goals
Focuses on longer-range planning for functional area

Education & Experience:

Undergraduate Degree or equivalent professional work experience
5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

Leadership experience
Financial services experience
Experience with data consistency projects across multiple lines of business

Customer Accountabilities:

Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business
Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business
Develops KYC Ops frameworks, procedures in coordination with management in line with TD's AML
Programs and this is coordinated with line of business and all relevant stakeholders
Works with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops
Contributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholders
Meets with business partners and leaders to determine KYC Ops strategies and compliance culture
Takes corrective action and recommends or implements changes to procedures, as required
Leads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilities
Participates in/leads enterprise-wide or KYC Ops focused special projects
Oversees research, development and implementation of new processes, technologies, or operating models
Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelines
Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
Serves as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc.
Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation

Shareholder Accountabilities:

Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
Works closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Works closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly
May manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives
Prepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements
Contributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionality
Works closely with leaders to develop and operational the business plan and deliver on KYC Ops programs across the enterprise
Plans and executes on strategic activities, reviews and communicates results and adjusts tactics accordingly
Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML
Ensures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite
Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
Coordinates and supports team and business (GAML) partner AML related activities, as necessary

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership and guidance
Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
Develops annual and/or long-term plans for own area and influences plans well beyond area managed
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Our Total Rewards Package

Accommodation

","hiringOrganization":{"@type":"Organization","name":"TD","sameAs":"https://www.td.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"4600 Touchton Road (Jacksonville Call Center), Jacksonville, Florida, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":32,"item":{"@type":"JobPosting","title":"KYC Operations Analyst, Officer, Taiwan","datePosted":"2025-08-20","description":"

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as KYC Operations Analyst, Officer, Taiwan.

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

At least 3 years’ experience in banking and finance.
Experience in control/risk or Compliance (AML/KYC) function (an advantage)
Customer Services orientated
Excellent oral and written communication skills
Strong research skill
Language requirement : Fluently in both English and Chinese

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"NO 1 SONGJHIH ROAD HSIN YI DISTRICT TAIPEI, Taiwan","addressCountry":"Taiwan","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":33,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1 - C09","datePosted":"2025-08-20","description":"

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CARRETERA A BELEN EDIFICIO A,, Costa Rica","addressCountry":"Costa Rica","addressRegion":"North America"}}}},{"@type":"ListItem","position":34,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1 - C09 - HEREDIA","datePosted":"2025-07-21","description":"

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CARRETERA A BELEN EDIFICIO A,, Costa Rica","addressCountry":"Costa Rica","addressRegion":"North America"}}}},{"@type":"ListItem","position":35,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1 - C09 - HEREDIA","datePosted":"2025-07-21","description":"

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CARRETERA A BELEN EDIFICIO A,, Costa Rica","addressCountry":"Costa Rica","addressRegion":"North America"}}}},{"@type":"ListItem","position":36,"item":{"@type":"JobPosting","title":"Wholesale KYC Operations Maker - Senior Associate","datePosted":"2025-08-07","description":"

Job responsibilities

Manages the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates
Builds and develops strong partnerships, identifying challenges and eliminating roadblocks with all internal partners
Works with Front Office teams to obtain necessary supporting evidence for KYC due diligence
Ensures all client information is accurate, complete, and compliant with regulatory requirements
Coordinates case prioritization, capacity planning, and assignment with back office teams
Stays updated on process changes, regulatory changes, and communicate impacts to business partners
Manages personal workload and priorities, escalating key risks/issues to management as needed
Identifies and executes process improvements, providing guidance on key process and technology initiatives
Serves as a role model to peers, driving training and sharing of best practices

Required qualifications, capabilities, and skills

Relevant experience in banking / finance sector
Strong written and oral communication skills with experience in conflict resolution
Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers
Client-focused with a strong controls mindset
Hands-on approach with attention to detail and strong organizational skills
Proactive and flexible approach to workload and team targets
Effective time management and organizational skills for maximum productivity

Preferred qualifications, capabilities, and skills

Working knowledge of KYC/Compliance/AML standards
Sound understanding of the Financial Industry
Knowledge of multiple client types and legal structures

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.\n \n
","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warszawa, Mazowieckie, Poland","addressCountry":"Poland","addressRegion":"Europe"}}}},{"@type":"ListItem","position":37,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1 - C09 - HEREDIA","datePosted":"2025-08-05","description":"

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"CARRETERA A BELEN EDIFICIO A,, Costa Rica","addressCountry":"Costa Rica","addressRegion":"North America"}}}},{"@type":"ListItem","position":38,"item":{"@type":"JobPosting","title":"KYC Operations Team Lead - Total Service","datePosted":"2025-08-11","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

Job Responsibilities

Team Leadership
\nLead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
People management
\nCoach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.
Operational management
\nIdentify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.
Performance management
\nMeasure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.
Expertise Sharing
\nBe a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership.
Planning and execution
\nEnsure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.
Stakeholder management and communication
\nCollaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas.

Additional Information

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":39,"item":{"@type":"JobPosting","title":"KYC Operations Profile Maintenance Consumer Lead","datePosted":"2025-08-15","description":"

Work Location:

Jacksonville, Florida, United States of America

Hours:

Pay Details:

$110,760 - $178,880 USD

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition
Works with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
Operates with a high degree of independence with minimal day to day support or direction to produce outstanding results
Oversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areas
Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
Sets operational team direction and collaborate with others to execute on common goals
Focuses on longer-range planning for functional area

Education & Experience:

Undergraduate Degree or equivalent professional work experience
5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

Experience supporting consumer Line of Business
Stakeholder engagement and management experience
KYC experience

Customer Accountabilities:

Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business
Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business
Develops KYC Ops frameworks, procedures in coordination with management in line with TD's AML
Programs and this is coordinated with line of business and all relevant stakeholders
Works with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops
Contributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholders
Meets with business partners and leaders to determine KYC Ops strategies and compliance culture
Takes corrective action and recommends or implements changes to procedures, as required
Leads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilities
Participates in/leads enterprise-wide or KYC Ops focused special projects
Oversees research, development and implementation of new processes, technologies, or operating models
Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelines
Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
Serves as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc.
Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation

Shareholder Accountabilities:

Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
Works closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Works closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly
May manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives
Prepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements
Contributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionality
Works closely with leaders to develop and operational the business plan and deliver on KYC Ops programs across the enterprise
Plans and executes on strategic activities, reviews and communicates results and adjusts tactics accordingly
Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML
Ensures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite
Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
Coordinates and supports team and business (GAML) partner AML related activities, as necessary

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership and guidance
Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
Develops annual and/or long-term plans for own area and influences plans well beyond area managed
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Our Total Rewards Package

Accommodation

","hiringOrganization":{"@type":"Organization","name":"TD","sameAs":"https://www.td.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"4600 Touchton Road (Jacksonville Call Center), Jacksonville, Florida, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":40,"item":{"@type":"JobPosting","title":"KYC Operations Profile Maintenance Commercial Lead","datePosted":"2025-08-15","description":"

Work Location:

Jacksonville, Florida, United States of America

Hours:

Pay Details:

$110,760 - $178,880 USD

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition
Works with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work product
Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
Operates with a high degree of independence with minimal day to day support or direction to produce outstanding results
Oversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areas
Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
Sets operational team direction and collaborate with others to execute on common goals
Focuses on longer-range planning for functional area

Education & Experience:

Undergraduate Degree or equivalent professional work experience
5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

Commercial and Wealth Line of Business experience
Stakeholder engagement and management experience
Leadership experience
KYC understanding

Customer Accountabilities:

Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business
Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business
Develops KYC Ops frameworks, procedures in coordination with management in line with TD's AML
Programs and this is coordinated with line of business and all relevant stakeholders
Works with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops
Contributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholders
Meets with business partners and leaders to determine KYC Ops strategies and compliance culture
Takes corrective action and recommends or implements changes to procedures, as required
Leads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilities
Participates in/leads enterprise-wide or KYC Ops focused special projects
Oversees research, development and implementation of new processes, technologies, or operating models
Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelines
Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
Serves as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc.
Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation

Shareholder Accountabilities:

Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
Works closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Works closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly
May manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives
Prepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements
Contributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionality
Works closely with leaders to develop and operational the business plan and deliver on KYC Ops programs across the enterprise
Plans and executes on strategic activities, reviews and communicates results and adjusts tactics accordingly
Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML
Ensures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite
Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
Coordinates and supports team and business (GAML) partner AML related activities, as necessary

Employee/Team Accountabilities:

Responsible for management of the overall team providing both leadership and guidance
Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
Develops annual and/or long-term plans for own area and influences plans well beyond area managed
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Our Total Rewards Package

Accommodation

","hiringOrganization":{"@type":"Organization","name":"TD","sameAs":"https://www.td.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"4600 Touchton Road (Jacksonville Call Center), Jacksonville, Florida, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":41,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1 - CANTONESE PROFICIENCY","datePosted":"2025-08-20","description":"

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"165 JALAN AMPANG KUALA LUMPUR, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":42,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1 - CANTONESE PROFICIENCY","datePosted":"2025-08-20","description":"

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Previous relevant experience preferred

Education:

Bachelor's degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"165 JALAN AMPANG KUALA LUMPUR, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":43,"item":{"@type":"JobPosting","title":"KYC Operations Senior Analyst - Total Service","datePosted":"2025-08-21","description":"

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
\nMin fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.
\nFor everyone, everywhere.

More about our mission and what we offer.

Job Description

Wise is currently scaling our Total Service KYC teams in Singapore. As a KYC Operations Senior Analyst - Total Service, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting enhanced due diligence, analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. You will be responsible for assessing and approving onboarding of high risk customers according to regulatory standards. This role is a great opportunity for people who are interested in deepening their knowledge in the KYC domain.

Your areas of ownership:

Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Take frequent risk based approach decisions while conducting customer reviews ensuring risk management standards are met.
Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.
Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures.
Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.
Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers.
Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
Communicate with other internal teams when required to handle escalated or complicated cases
Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate.
Maintain a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services.
When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
Taking part in and leading projects related to the team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures.
Draft reports to internal and external stakeholders, periodically and when requested.
Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.
Support Wise in internal and external audits and regulatory process related queries reviews.
Mentor, and support KYC Operations Analysts, by providing training and coaching to enhance team capabilities.
Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).
Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.
Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Qualifications

You'll be a great fit if you have/are:

Located and legally authorised to work in Singapore and do not require visa sponsorship
A minimum of 3+ years of experience in Operations or financial services, (preferably in CDD/EDD/AML or compliance roles)
Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts
Working knowledge of global KYC/AML compliance regulations and standards
Ability to take decisions and apply risk-based approach at your work
Punctual, independent, proactive and willing to get things done.
Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment.
Ability to handle routine and stressful situations well.
Ability to work autonomously within a limited variety of well-defined procedures and practices.
Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.
Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
Familiarity reading legal and regulatory documents.
\n

Nice to haves:

Education: Bachelor’s degree in Finance, Business Administration, Law, or related field
Certifications: ICA, CAMS, or equivalent certification (EDD/AML focused)

Additional Information

Salary: SGD 5,100 base + RSUs

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

","hiringOrganization":{"@type":"Organization","name":"Wise","sameAs":"https://wise.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":44,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 1, (Mandarin) Kuala Lumpur","datePosted":"2025-07-15","description":"

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, KYC Operations (Internal Job Title: KYC Operations Analyst - C09) based in Kuala Lumpur, Malaysia

We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
Maintain BSU tool
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

Relevant experience preferred but fresh graduates can apply
Bachelor's degree/University degree or equivalent experience
Candidate must be able to speak in Mandarin

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"165 JALAN AMPANG KUALA LUMPUR, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":45,"item":{"@type":"JobPosting","title":"APAC Wholesale KYC Operations - Client Office - Associate","datePosted":"2025-08-07","description":"

In J.P. Morgan, the Wholesale KYC Operations (WKO) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and ﬁnancial assets.

As an Associate within the WKO team, you will oversee a small team of KYC Operations Analyst and Associates to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. You are responsible for conducting reviews of client’s KYC documentation stored in internal repositories and publicly available information, performing the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business. You will be working closely with the Middle office team to ensure KYC due diligence activities are completed on time. Your role involves maintaining excellent customer service standards by defining, analyzing, and resolving inquiries and escalations, while closely managing the day-to-day operations of the team or department. You will also need to proactively and strategically improve processes to ensure team members perform at a high level and meet firm-wide quality standards.

Job Responsibilities

Act as an SME and Due Diligence expert to guide clients through KYC requirements and variations of documents which may fulfil due diligence requirements.
Liaise regularly with the business for workload planning, reviewing key onboardings status, and prioritizing open requests.
Develop strong partnerships with stakeholders like Legal, Compliance, Credit, and Operations to eliminate roadblocks and ensure continuity of information flow across the groups.
Manage personal workload and priority items, ensuring timely escalation of key risks/issues to management.
Keep informed of process, procedure, and regulatory changes, and maintaining open dialogue with regional colleagues.
Identify and execute process improvements, providing guidance and support on key process and technology initiatives to the business.
Understand and Implement KYC standards, guidelines, policies, and procedures.
Select, manage performance, and develop employees within the assigned team.
Analyze daily/monthly metrics to track team performance and evaluate learning and capability.
Address issues escalated by internal or external customers effectively.
Drive process improvements, implement necessary changes, and manage priorities across the wider function.

Required Qualifications, Capabilities, and skills

Bachelor’s Degree or equivalent
Experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance
Experience with leading a new team with limited Subject Matter Expertise
Outstanding client management, partnership building, leadership, and direct experience of managing multiple stakeholders
Ability to identify risks and issues and navigate through to solutions
Foster and champion a High Performance Culture where people are empowered to make decisions
Develop and lead a team that is responsive to dynamic organizational and operational changes

Preferred Qualifications, Capabilities, and skills

At least 8 years of experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia","addressCountry":"Malaysia","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":46,"item":{"@type":"JobPosting","title":"Know Your Customer (KYC) Operations - Vice President","datePosted":"2025-08-11","description":"

Join us as a Vice President of KYC Operations and be the linchpin in our client due diligence process, partnering with front office teams to uphold the highest standards of compliance and client satisfaction!

As a Know Your Customer (KYC) Operations Vice President within the KYC Operations team, you will oversee the team responsible for executing the client due diligence process and managing the KYC program in compliance with governmental regulations. You will collaborate closely with the front office team and their clients to gather and verify the necessary information for completing the due diligence process and facilitating account openings. Additionally, you will establish and maintain reporting systems to ensure adherence to regulatory and company standards, and oversee the completion of remediation and action plans as required.

Job Responsibilities:

Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met
Manage the team’s performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience
Investigate and resolve escalated client onboarding issues through effective collaboration with functional partners, regional business managers and client-facing teams
Communicate with Business Managers and Private Bankers regularly to ensure client onboarding expectations are met
Oversee talent recruitment, training and career/performance development of team members
Identify opportunities to improve processes and tools through engagement with transformation partners

Required qualifications, capabilities and skills:

Continuous innovative mindset, questioning conventional ways of managing the business and driving change to improve processes
Ability to adapt to a rapidly changing business and technological environment
Ability to influence and collaborate with stakeholders and functional business partners using effective communication and interpersonal skills
Strong sense of accountability and ownership over quality and best practices to ensure an optimal client experience
Willingness to proactively address conflicts and escalate issues with a risk and controls mindset

Preferred qualifications, capabilities and skills:

5+ years of relevant experience, preferably within a financial services, operations or compliance field
Prior managerial experience
Experience in client onboarding, account opening, underwriting, documentation analysis or related field
Bachelor’s degree or equivalent experience preferred
Anti-Money Laundering or Know Your Client background a plus

\n\n\n JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.\n \n\n

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

\n\n

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano, TX, United States","addressCountry":"United States","addressRegion":"North America"}}}},{"@type":"ListItem","position":47,"item":{"@type":"JobPosting","title":"APAC Markets KYC Operations - Middle Office - Analyst","datePosted":"2025-08-13","description":"

Join the APAC Wholesale KYC Operations (WKO) Markets Middle Office and play a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and ﬁnancial assets. The team operates in close partnership with Clients, Business, Operations, Credit, and Compliance to provide eﬃcient and timely on-boarding of new/existing client relationships to the JP Morgan infrastructure.

As an Analyst within the WKO Markets Middle Office team, you will be responsible for managing the Front Office relationship for business requests for KYC Onboarding, Remediation and Renewals. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC Production team to incorporate into the KYC platform. You will also be required to involve leveraging AI to enhance the KYC process.

Job Responsibilities

Manage new business and KYC periodic refresh requests, liaising with Front Office and facilitating the KYC process end-to-end.
Act as an SME and Due Diligence expert to guide clients through KYC requirements and document variations.
Conduct in-depth analysis on client ownership structures using publicly available sources (not limited to company registries) and client documentation, seeking additional confirmation or approvals as needed.
Work closely with Business and Clients to obtain all necessary supporting evidence for full KYC due diligence.
Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes.
Liaise regularly with the business for workload planning, reviewing key onboardings, and prioritizing open requests.
Interact frequently with key stakeholders such as Legal, Compliance, Credit, and Operations to develop strong partnerships, eliminate roadblocks, and ensure continuity of information flow across the groups.
Manage workload and priority items, ensuring timely escalation of key risks/issues to management.
Stay informed of changes to processes, procedures, and regulatory requirements, maintaining open dialogue with regional colleagues.
Identify and execute process enhancements, leveraging AI, and provide guidance on key process and technology initiatives to the business.

Required qualifications, capabilities, and skills

Diploma or equivalent.
Minimum 1 year of experience in KYC/Onboarding functions.
Proficient in KYC/Compliance/AML procedures and standards.
Knowledge of diverse client types (e.g., Corporates, SPV, Trust, Funds, FIs).
Expertise in the financial industry, particularly in Corporate Investment Banking.
Strong verbal and written communication skills.
Effective interpersonal skills for partnering with stakeholders, influencing, and negotiating.
Excellent time management, organizational, and relationship management skills.
Client-focused with a strong controls mindset and commitment to quality.
Experience in adhering to controls and compliance standards.
Ability to quickly grasp and learn new concepts and procedures, with basic to intermediate Microsoft Office skills.

Preferred qualifications, capabilities, and skills

Experience with KYC in Corporate and Institutional Banking is preferred.
Experience in KYC/Onboarding functions within the banking industry preferred.
Proficiency in Mandarin language is an added advantage to review and translate documents from China.
Knowledge of other Asian languages will be a plus.

\nJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
\n\n \n \n We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.\n \n
","hiringOrganization":{"@type":"Organization","name":"JPMorgan Chase & Co.","sameAs":"https://www.jpmorganchase.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore, Singapore","addressCountry":"Singapore","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":48,"item":{"@type":"JobPosting","title":"VP KYC Operations Change Lead - C13 - TAGUIG","datePosted":"2025-08-20","description":"

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as KYC Operations Change Lead (Internal Job Title: KYC Operations Lead Analyst) based in BGC, Taguig

We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The KYC Operations Lead Analyst is a senior-level position responsible for leading Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

In this role, you’re expected to:

Serve as primary point of contact for bankers in completing documentation related to Know Your Client (KYC), account renewals and/or assigned projects
Assist with assessing documentation requirements for client legal entities and liaise with internal Compliance personnel on the application of KYC policy
Contact client personnel to obtain KYC information and documentation
Review and understand country requirements and how we should implement them operationally
Interact with parent and subsidiary bankers and product sales and service on AML-related risk issues
Coordinate with account operations on account maintenance issue
Prepare client-specific KYC-related analyses, as required
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Rewrite existing KYC Policies based on company guidelines

As a successful candidate, you’d ideally have the following skills and exposure:

6 years of experience in KYC Operations or AML
Change management experience with familiarity on Agile methodology
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://www.citigroup.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"34TH ST BONIFACIO GLOBAL CITY TAGUIG, Philippines","addressCountry":"Philippines","addressRegion":"Asia/Pacific"}}}},{"@type":"ListItem","position":49,"item":{"@type":"JobPosting","title":"KYC Operations Analyst 2 - Language Proficiency - SPANISH","datePosted":"2025-08-20","description":"

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record
Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)
Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
Take responsibility for KYC Record and associated documentation completion from initiation to approval
Maintain BSU tool current and be able to demonstrate work carried out
Report workflow progress to supervisor
Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times
Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
Update workflow database regularly throughout the day
Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department
Escalate any issues/requirements on timely basis
Handling escalation from client, internal stakeholders regarding any KYC related issues.
Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time

Qualifications:

0-2 years of relevant experience
Experience in banking operations, preferably in the client account opening and pre-requirements process
Flexible enough to work as per Business timings.
Language proficiency in Spanish.

Education:

Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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The KYC Operations Func Group Mgr is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Provide leadership and management of Citi Know Your Client (KYC) function
Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
Adapt to changes in KYC client population, regulatory commitments, internal compliance commitments, etc., as appropriate
Partner with global operational teams to set productivity targets at various levels
Partner with Business and Compliance partners to extend productivity model and measure to groups to ensure end to end throughput is accurately reflected
Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

15+ years of experience
Experience in people management

Education:

Bachelor's degree/University degree or equivalent experience
Master's degree preferred

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Business KYC

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Job Description:

The Know Your Client (KYC) Ops Manager is responsible for the delivery and management of new client onboarding, periodic review, event driven reviews, client offboarding processes and client maintenance working within agreed policies, procedures, Key Performance and Risk Indicators.

Leading the teams that perform all required client lifecycle events covering client onboarding, account opening documentation, performing periodic reviews, event driven reviews, and various scanning/checks pertaining to AML activities.

Drive global standards in reference to Client Account Management and Static Data maintenance. Ensure adequate controls over Regulatory Reporting with all interfaces across various platforms and departments well documented and training imparted to all team members.

Static Data Maintenance, regulatory reporting

Escalation to management on issues and actively follow up for resolutions.

Ensure full compliance with relevant regulations and in-house policies and procedures.

Create and maintain client database and provide regular updates to stakeholders on case status and progress.

Supervise and oversight the Client Lifecycle Management team and functions including people management, training, and performance management.

Influential relationships with all required Business Divisions, Infrastructure divisions covering relevant functions of Branch Operations, Compliance, and AFC.

Lead and foster the team dynamics, often providing resources strategy input and focus on process and performance efficiency.

Implement global process and system initiatives and governance framework within Pakistan

Liaise and participate with Regional KYC Ops teams on data gathering, new policy roll out and Quality Assurance

Handling of tasks pertaining to compensation and Benefits.

Handling of recruitment and sourcing of required talent to the division.

15 years’ experience in Banking/Finance industry out of which minimum 5 years’ experience in a Lead role in KYC / Client Due Diligence with people management experience

Experience and knowledge in banking covering tasks and processes pertaining to Client Lifecycle Management including client on-boarding, periodic reviews, conducting client due diligence, Anti Money Laundering, Compliance, FATCA & Name List Screening.

Hands on Experience in Enhanced Due Diligence activities for Corporate and Institutional client portfolio.

Knowledge of Regulatory Guidelines pertaining to Customer Due diligence, Know Your Customer Requirements, Client Account Management

Proficient in KYC tools (incl. client due diligence, Screening) and MS Office applications

Leadership qualities and people management skills

Ability to lead a team in dynamic and high pressure environment

Adaptable to constant changes

Excellent planning, organization, analytical and problem-solving skills

Self-motivated and driven individual

Ability to work under pressure with tight turnaround times, handling multiple tasks within an extremely deadline driven environment

Effective communication and interpersonal skills

Ability to demonstrate the Bank's values in achieving objectives

Open minded, able to share information, transfer knowledge and expertise to team members

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