Description

We Are Hiring!

We are seeking a dedicated and friendly Insurance Processing Representative and provide exceptional support to our borrowers. In this role, you will be the primary point of contact for customer inquiries related to their mortgage insurance needs, ensuring a positive experience through clear communication and efficient service. If you enjoy helping others and have strong communication skills, this could be a great opportunity for you to grow within a supportive organization committed to customer satisfaction.

In This Role, You Will:

Handle incoming phone calls and emails to process customer requests related to their insurance requirements and escrow inquiries
Maintain friendly, professional, and helpful interactions with IHFA’s borrowers
Work with the insurance servicing vendor to update borrower insurance information
Complete various reports to maintain borrowers' active insurance
Follow Agency guidelines for insurance processing
Provide backup support for customer service calls as needed
Other job duties as assigned

Why Work With Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements

Experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
Previous experience in customer service or call center environment preferred
Ability to work independently, organize, prioritize and perform job responsibilities
Strong problem-solving skills and attention to detail
Proficiency in Microsoft Excel, preferred
Excellent communication and interpersonal skills

Fresh Jobs

Insurance Processing Representative

Fresh Jobs

Insurance Processing Representative