🌍 Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

Are you passionate about building innovative Point of Sale products that empower hospitality professionals and redefine how services are delivered and experienced? As a Group Product Manager for the Point of Sale (POS) team at Mews, you will blend creativity, technical acumen, and customer empathy to craft the best possible POS solutions for a rapidly evolving hospitality industry.

Your focus will be on advancing hospitality commerce by solving key challenges in seamless ordering, payments, and operational efficiency - delivering flexible, scalable Point of Sale experiences for hotels - for on property restaurants, bars, and beyond. You’ll help enable unified commerce across properties, ensure frictionless guest and staff journeys, and unlock new revenue streams through embedded intelligence and integrations.

We’re looking for an outcome-driven product leader who thrives in fast-paced environments and loves empowering teams to deliver impactful and delightful product experiences. You’re motivated by elevating both product strategy and execution quality, and you cultivate high-performing teams who challenge each other to push boundaries. This is a high-visibility leadership role where clarity, urgency and ambition are essential to success.

Responsibilities

Vision & Strategy

Define and articulate a bold, multi-year vision for the future of Point of Sale within the Mews platform, making POS operations frictionless, intelligent and unifying for hospitality professionals.
Identify and champion opportunities at the intersection of hospitality, payments technology, and AI within your POS roadmap.
Connect product vision to measurable outcomes, ensuring alignment with business goals, OKRs, and customer satisfaction targets.

Customer & Market Insight

Validate hypotheses through rapid experimentation and regular customer engagement, particularly with users in food & beverage, retail outlets, and multi-venue operations within hospitality.
Foster deep relationships with forward-thinking hospitality brands to surface pain points and roadmap priorities for POS across diverse property types.
Partner with Sales, Customer Success, Support and external technology partners to ensure the POS offering anticipates market shifts and exceeds customer needs.
Lead with a data-informed product mindset, leveraging analytics and market research to iterate, prioritize, and measure success.

Team Leadership

Coach, mentor and grow a team of Product Managers and Designers dedicated to Point of Sale, promoting a culture of proactive problem-solving and ownership.
Ensure Mews POS delivers consistently intuitive, reliable, and delightful user experiences across all interfaces (e.g., fixed terminals, mobile, self-service).
Foster a culture of experimentation and continuous improvement, encouraging the team to identify creative solutions to hospitality’s most pressing POS challenges.

Influence & Impact

Own key product outcomes including product adoption, customer satisfaction (NPS/CSAT), revenue growth, and minimization of time-to-value for new and existing POS users.
Represent POS product strategy across the organization and with external customers and partners, communicating vision, progress and learnings with clarity and influence.

Requirements

Leadership & Collaboration

5+ years of product management experience with increasing responsibility; at least 2 years leading product teams in B2B SaaS, ideally within POS, payments, or hospitality technology verticals.
Demonstrated ability to coach and inspire high-performing cross-functional teams, shaping strong team dynamics and growing future product leaders.
Proven stakeholder management and influencing skills, working collaboratively with engineering, design, go-to-market, and external partners.

Execution & Strategy

Strong strategic and analytical skills with a customer-first mindset and track record of delivering measurable outcomes (adoption, retention, revenue, satisfaction).
Deep experience leveraging market insights, product analytics, and customer feedback to make informed roadmap and prioritization decisions.
Comfort managing trade-offs and ambiguity in a dynamic market, executing with urgency and attention to quality.

Domain & Technical Fluency

Technical fluency with POS products—including experience with integrations, payments, hardware/software ecosystems or real-time operational systems.
Solid familiarity with the hospitality industry and its unique requirements and challenges for point of sale solutions.
Bonus points for knowledge of hospitality commerce, payments, food & beverage workflows, or omnichannel retail.

🎉 What’s in it for you?

Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:

Participation in the Company shares program
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave. (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
Curiosity is part of our DNA - we’re bold, edgy, and never afraid to blaze new trails. EDGE is how we bring that spirit to life for our people. So, how do we get our EDGE at Mews?
Once a month, we carve out protected time to Explore, Develop, Grow, and Elevate - time to focus on yourself, your growth, and your future. Because when we grow, we thrive. EDGE is an opportunity to step outside of the day-to-day, leaning into your curiosity, and build the skills that keep you - and all of us - future-ready.
Flexible Benefits via the ThanksBen platform
Unlimited paid holiday (no, this is not a typo)
Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
Regular team events and socials

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.

💭 Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.

To get more of an idea what life at Mews is like, check out our Instagram 📸.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!

🤖 AI and Hiring at Mews

At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us. As you apply, feel free to use AI to help structure your thoughts — but ensure your application and conversations with us, reflect your personal opinions, capabilities and experience. We’re building an AI-enabled workforce, and that starts with people who think independently and bring fresh ideas to the table. Because at Mews, making work more human is the ultimate goal.

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