Primary Details

Time Type: Full timeWorker Type: Employee

Location: London
Type: Permanent, full time
Hybrid role, happy to talk flexible working

Location: London

Type: Permanent, full time
Hybrid role, happy to talk flexible working

The Opportunity

QBE are currently recruiting a Global Process Owner: Service Asset and Configuration Management to join a well-established IT Service Management team. In this role you will define the goals and strategy for globally aligned Service Asset and Configuration Management processes, ensuring these underpin and support the overall QBE IT strategy. The Global Process Owner role will be the recognized expert in Service Asset and Configuration Management disciplines. Responsible for driving process adoption and compliance, gathering and prioritizing demand for process and tool enhancements, and ensuring the appropriate governance process is followed. Achieving business outcomes through process efficiencies and improvements is key to this role.

Your New Role

Work with key stakeholders to ensure objectives are consistent with strategies across the IT function, thereby maximizing productivity and performance, and contributing to the successful operation of IT across QBE.
Define and implement plans, controls and appropriate MI to ensure process adherence and effectiveness and in line with a positive risk culture, ensure any risks or issues are proactively identified and remediated promptly.
Own the end-to-end SACM processes, including asset lifecycle management, configuration management, and data quality to ensure the accuracy and integrity of the CMDB.
Monitor and measure the performance of SACM products, making data-driven decisions to drive continuous improvement, fostering an innovative culture across the wider organisation.
Build positive, open, and constructive relationships with key stakeholders, working in partnership to ensure processes remain fit for purpose, delivering identified business outcomes, and managing customer expectations as necessary.

About You

Excellent communication skills with the ability to positively promote the function simply and succinctly.
Able to work effectively at all levels of the organization and proactively manage customer expectations.
Expert knowledge and experience of IT asset management, configuration management, and CMDB tools & technologies and key service management functions.
Experience of delivering service within a global cross-functional, complex business environment.
Strong analytical and problem-solving skills, with a focus on continuous improvement.

About Qbe

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

At My Best - QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

Qbe Awards

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here

Inclusion Of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

Esg & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen! 

Skills:

Communication, Critical Thinking, Customer Service, Incident Response, Information Technology Applications, Intentional collaboration, IT Business Solutions, IT Infrastructure Operations, IT Operations Management (ITOM), Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Leadership, Team ManagementApplication Close Date: 07/10/2025 11:59 PM

How To Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Global Process Owner: Service Asset and Configuration Management