About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Desired Knowledge, Skills and Abilities:

We are seeking an experienced hospitality professional to lead our Front Office team. The ideal candidate will have a passion for flawless, anticipatory service and the ability to connect with guests through genuine warmth. Qualified candidates should demonstrate:

Extensive experience across Concierge, Front Desk, and Guest Services operations

Strong communication, organizational, and leadership skills

A passion for exceptional service

Outstanding interpersonal skills

The highest level of integrity and work ethic

Strong problem-solving abilities

Proven success in leading and motivating a team of managers

Who We Look For:

As the department head of the Front Office, you have a deep understanding of luxury hospitality. Creating a seamless, anticipatory guest experience comes naturally to you, and you inspire those around you to deliver the same excellence. Recognition, organization, congeniality, and professionalism are among your core values.

Salary Range: $80,000 to $90,000 annually

Reporting Structure: This position reports to the Assistant Director of Rooms and is a Department Head level role.

What you will do:

Oversee all Front Office operations, including Front Desk, Concierge, Guest Services, and Guest Experience, ensuring smooth communication and operational flow

Hire, develop, and retain a motivated, engaged team with a strong sense of belonging

Conduct performance evaluations, provide real-time coaching, and take disciplinary action when necessary

Manage departmental scheduling and participate in regular labor meetings to review efficiency and staffing needs

Provide daily operational direction to maintain service excellence for guests and employees

Resolve guest concerns promptly and professionally, accommodating special requests and providing accurate information about hotel services and amenities

Coordinate arrivals, departures, and billing; review daily arrivals for proper handling of VIPs, return guests, and groups

Ensure adherence to all financial and credit procedures, reviewing transactions and approvals for accuracy

Act decisively in guest or employee safety, security, and wellbeing matters, especially when senior managers are unavailable

Lead strategic hotel projects as assigned

Utilize various computer systems for check-in/out, reporting, and room assignments

What you bring:

College degree in Hospitality Business Management or equivalent experience preferred

Four years of related leadership experience, ideally within Four Seasons

Excellent verbal and written English; additional languages preferred

What we offer:

Housing Allowance

Winter Leisure Pass; ski pass or leisure benefit

Use of the Fitness Facility and Manager Fitness Programming

Medical, Dental and Sick leave coverage

Retirement Benefits

Employee Travel Program; complimentary and reduced rates at other Four Season

Excellent Training and Development opportunities

Complimentary meal per shift in our employee dining room

Employee Recognition Programs

Dry Cleaning Services

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Front Office Manager to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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