ABOUT THE ROLE

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Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

At a glance:

Hours of Work: Full Time 37.5 hours.

Contract type: This role is Permanent.

Pay rate: £12.40.

Working:

Earliest Start Time : 07:00.
Latest Finish 23:30 (occasional requirement of 01:00 finish for Events).
Shifts vary each week, rotas produced two weekly in advance.

1 weekend not working out of four weekends.

About the role:

To work as part of the hotel team to deliver and maintain a first rate guest experience through the focus on the delivery of market leading customer service.

To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

What you’ll be doing:

Interacting with guests, sharing product knowledge on drinks and food.
Taking orders, checking back, and assisting with queries.
Liaising with the kitchen team to fully understand the menu.
Clearing down and setting tables.
Working behind the bar, serving drinks and taking orders for food.

Please see job outline PDF attachment for more details

Required essential experience skills and qualifications:

Self-motivated/ Industrious
Basic knowledge of IT & POS systems and able to use standard software.
Excellent communication skills
Proven experience of the hospitality industry is desirable.

Desirable experience skills and qualifications:

Level 2 Food Safety

Address of Odney Hotel:

Odney Lane

Cookham

Maidenhead

Berkshire

SL6 9SR

Tel: 01628 530011

If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.

The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of it’s time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and it’s grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.

Benefits of the Partnership and the role:

Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).
Free meals whilst on duty, for Live Out roles.
Free meals for Live In roles
You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us here

Next Steps:

The application form consists of a CV upload followed by application questions. Check your Workday inbox notifications and see further guidance on the PDW under "Internal application process". When your application is complete, you'll receive a notification or email saying 'we have received your application'.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note that should we receive a high volume of applicants we reserve the right to close the role early

For internal use only:

#LI-JLPGR

#LI-HEADOFFICE

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Closing Date:

August 25, 2025

Pay:

£12.40 Hourly

Contract Type:

Permanent

Hours of Work:

Full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends. Earliest Start 07:00 Latest Finish 23:30 Occasional requirement of 01:00 finish for Events.

Job Level:

Partnership Level 10

Where You'll Be Working:

Odney Club, Odney Lane, Cookham, Berkshire, SL6 9SR

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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