Description

About Us:
GEO Foundation has been making access to quality schools a reality for children since 1998. GEO incubates quality charter schools and then supports their growth and success. GEO-sponsored public charter schools are high academic growth schools and feature a unique K-14 model--full day kindergarten all the way through two years of college. We believe all children should have access to a quality education that includes college. We embrace all quality educational options that enable parents to help their children learn and schools to succeed. Through aggressive community outreach and the introduction of options that empower families, GEO strives to make educational choice a reality for all families.

Reports To/Term:

Director of IT Services

Full Time

ESSENTIAL POSITION FUNCTIONS:
The Technical Support Agent position is an entry level position that supports staff laptops and student Chromebook devices. They will be required to perform the following:
Assist students, parents, and teachers with various Chromebook or Windows laptop issues over the phone or in person.
Manage user accounts in both Chrome Admin and Microsoft Azure
Basic troubleshooting of hardware and software issues for Chromebooks and Windows Laptops
Use a ticketing system for accountability and customer service
Provide professional, courteous customer service
Maintain ongoing inventory and maintain organization of all technology related devices
Be cheerfully willing to work towards the better good of the school at times even when asked to assist with duties not in your regular work schedule
Attend all scheduled staff meetings
Attend designated school functions outside of school hours if asked
Follow the GEO Foundation and school policies and procedures.
Dress professionally when on school grounds

Please note that this is an entry-level position, and we provide comprehensive training to help you succeed in your role.

Requirements

Required Qualifications:

Must have excellent verbal and written communication skills
Must have proven customer service experience
Must have organization Skills
Must be able to work with Chromebooks or similar devices
Must be able to work with Microsoft Active Directory or Azure Active Directory
Must have reliable transportation
Ability to work outside normal hours or work week occasionally
Must have critical thinking skills and ability to research issues

Please note that this is an entry-level position, and we provide comprehensive training to help you succeed in your role.

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Entry Level Tech Support Agent